Ovation WPS

Key Responsibilities Deliver onsite and remote support for end users, resolving incidents relating to EUC equipment including desktops, laptops, peripherals, and mobile devices. Provide Break/Fix support, troubleshooting, and issue resolution for hardware and software failures. Initiate and manage the creation of tickets for each reported issue, ensuring that all incidents are accurately logged and tracked through resolution. Conduct pre-installation and site surveys in alignment with requirements for network connectivity, power, and coordination with third-party suppliers. Perform IMACD (Install, Move, Add, Change, Dispose) hardware and software operations as per service requests. Carry out asset refresh activities and manage the disposal of hardware in accordance with company policies. Issue loaner devices or software for repairs or in cases of lost/stolen equipment, including data backup and recovery. Coordinate and manage warranty repairs with hardware vendors and facilitate IT equipment returns under asset management guidelines (including legal hold PCs). Assist users by providing support through SmartHubs installed at designated sites, ensuring seamless access to remote troubleshooting and device assistance.

Minimum 10 years' experience within End User Technologies and delivering capabilities such as Active Directory, Azure AD, Group Policy, SCCM, Application packaging, Microsoft O365, Standard Operating Environment (SOE), VMWare, VDI, Endpoint hardware and configuration, encryptions methods such as BitLocker and Checkpoint. Have implemented a successful migration from Windows 10 to Windows 11 utilizing the latest technologies to minimize the customer impact In depth knowledge and understanding of Autopilot and zero touch deployments Experience writing and running Powershell scripts Has worked on Agile environment and follow all practices Version 1.0 December 2015 Solid experience in implementing Intune, WaaS, SCCM Co-management 3 years of being responsible for managing macOS/iOS deployments Knowledge of MDM solutions like Airwatch, MobileIron, JAMF A demonstrated and focused desire to build powerful, simple, well-designed products and services that customers will love to use Working knowledge of agile development methodologies An ability to think strategically and creatively, with the capacity for self-motivation, independent initiative and creative problem-solving