Goodwill Southern California

Goodwill Southern California is hiring an E-Commerce Production Associate to join our incredibly entrepreneurial team. You will be part of a growing e-commerce team that is focused on growing direct-to-consumer sales, improving the web shopping experience and updating web content for effective merchandising. This role offers an excellent opportunity to gain exposure to all aspects of e-commerce in an entry level position. The Production Associate should be highly organized and comfortable with data entry and excel. A passion for Goodwill's mission is a must. Excellent communication skills & strong attention to detail is also a must. Responsibilities: Receives and sorts inventory and records donations from public. Labels, scans, and sorts merchandise. Inspects merchandise to evaluate quality. Researches and identifies product value for individual items. Photographs merchandise, creates merchandise descriptions and lists items for sale. Loads and unloads trucks. Education & Experience Experience in customer service, merchandise handling, shipping/warehouse experience preferred Computer literacy required; Microsoft Word, Excel and Outlook email application and internet skills preferred Independent self-starter who can work without close supervision, extremely proactive and organized with attention to detail Ability to plan work to meet tight deadlines and unexpected situations and/or requests Ability to follow verbal and written instructions in English required Quality assurance or control experience helpful High school diploma or general education degree (GED) preferred Background Check and Drug Screen required.

The Category Lead assists the e-Commerce Supervisor and Department Leads in the efficient operation of the Goodwill Southern California's production activities within an assigned category by providing day-to-day operational oversight of Associates. This role ensures established goals related to sales, production, customer service, safety, payroll, and expense control are met through consistent execution of production standards, marketplace requirements, and adherence to Goodwill Southern California policies and values. Essential Duties & Responsibilities Production Operations & Quality Control Maintains working knowledge of assigned category level e-Commerce production workflow and advise Associates on production standards and best practices. Perform routine quality audits to ensure merchandise accuracy and adherence to established standards. Perform daily Production Associate duties as needed to support production flow and operational continuity. Team Leadership & Performance Management Provide day-to-day operational oversight of Associates in assigned category to ensure production tasks are completed accurately, safely, and on schedule. Assign work, monitor workflow, and follow up to ensure established production standards and expectations are met. Observe Associate performance and provide real-time guidance and coaching to support operational effectiveness. Communicate performance observations, attendance concerns, and operational issues to the Supervisor or Management team as appropriate. Supervise the functional and operational work of 5-10 staff. Customer & Marketplace Support Perform seller-side functions of assigned e-commerce sales channels in accordance with marketplace policies and standards. Ensure marketplace standards and policies are consistently followed during production activities. Under the guidance of the Department Lead, respond to customer inquiries and resolve concerns in a timely and professional manner. Inventory, Equipment & Material Handling Under the guidance of the Department Lead, ensures inventory management systems accurately support production tracking and merchandise flow. Load and unload trucks and assist with material handling as required. Support the maintenance of production equipment, tools, and workspaces to ensure safe and efficient operations. Safety, Compliance & Risk Awareness Promote a Safety-First culture by modeling safe work practices and reinforcing established safety procedures. Monitor work areas for potential hazards and promptly report safety concerns, incidents, or unsafe conditions. Ensure proper use of equipment, PPE, and safe material-handling techniques, including lifting practices. Maintain clean, organized, and hazard-free workspaces and support completion of required safety training. Education & Experience 1 year of supervisory experience. 1 year of e-commerce experience. High school diploma or general education degree (GED) preferred. Shift flexibility and overtime when needed. Ability to handle confidential information. Ability to work with minimal supervision. Punctual and dependable attendance. Free from alcohol and drug abuse. Understands the basic philosophy of Goodwill and participates fully in carrying out its mission. Adheres to Goodwill's values of Respect, Integrity, Service, & Excellence. Must have basic experience computer programs in a Windows environment, including Word, Excel and E-mail Pre-Employment Testing Drug Screen 8 Panel Background Check Employment Verification

The Operations Department Lead assists the e-Commerce Supervisor in the efficient operation of Goodwill SoCal's e-commerce account operations by providing day-to-day operational oversight of Category Leads and Associates in assigned Department. This role ensures established goals related to order fulfillment, customer service, safety, payroll, and expense control are met through consistent execution of operational workflows, marketplace standards, and adherence to Goodwill Southern California policies and values. Essential Duties & Responsibilities E-Commerce Operations & Fulfillment Maintain expert-level knowledge of assigned e-commerce operations workflows, including order processing, shipping, and fulfillment activities. Perform routine fulfillment quality checks to ensure order accuracy and compliance with marketplace standards. Perform daily Operations Associate duties as needed to support workflow continuity and operational effectiveness. Support the e-Commerce Operations Supervisor with process updates, ensuring changes are implemented accurately and on schedule. Team Leadership & Operational Oversight Provide day-to-day operational oversight of Category Leads and Associates to ensure work is completed accurately, safely, and on schedule. Assign work, monitor workflow, and follow up to ensure operational expectations and coverage requirements are met. Observe Category Lead and Associate performance and provide real-time guidance and coaching to support operational effectiveness. Communicate performance observations, attendance issues, and operational concerns to the Supervisor or Management team as appropriate Supervise the functional and operations work of 2-5 staff. Marketplace, Customer & Systems Support Perform seller-side functions of assigned e-commerce sales channels in accordance with marketplace standards and policies. Monitor and support marketplace fulfillment timelines and service-level expectations. Respond to customer inquiries and resolve concerns in a timely and professional manner. Inventory, Equipment & Material Handling Ensure inventory management systems are used accurately to support order tracking, fulfillment and merchandise flow. Reports supply ordering needs to Supervisor to support uninterrupted operations. Support the upkeep of operational equipment, tools, and work areas to ensure safe and efficient operations Scheduling, Coverage & Coordination Utilize scheduled Category Leads and Associates to meet assigned department goals and objectives. Partner with the Supervisor and Management team to support employee relations conversations as needed Safety, Compliance & Risk Awareness Promote a Safety-First culture by modeling safe work practices and reinforcing established safety procedures. Monitor work areas for potential hazards and promptly report unsafe conditions, incidents, or concerns. Ensure proper use of equipment, PPE, and safe material-handling techniques, including lifting practices. Maintain clean, organized, and hazard-free workspaces and support completion of required safety training. Education & Experience 1-2 years of supervisory experience. 1-2 years of e-commerce experience. High school diploma or general education degree (GED) preferred. Shift flexibility and overtime when needed. Ability to handle confidential information. Ability to work with minimal supervision. Punctual and dependable attendance. Free from alcohol and drug abuse. Understands the basic philosophy of Goodwill and participates fully in carrying out its mission. Adheres to Goodwill's values of Respect, Integrity, Service, & Excellence. Must have basic experience computer programs in a Windows environment, including Word, Excel and E-mail Pre-Employment Testing Drug Screen 8 Panel Background Check Employment Verification

Goodwill is looking for E-Commerce Operation Associates to join our incredibly entrepreneurial team. You will be part of a growing e-commerce team that is focused on growing direct-to-consumer sales, improving the web shopping experience and updating web content for effective merchandising. This role offers an excellent opportunity to gain exposure to all aspects of e-commerce in an entry level position. Candidates should be highly organized and comfortable with data entry and excel. The ideal candidates should have excellent communication skills and strong attention to detail. Responsibilities: Maintain and organize inventory and maintain accurate production log Pick, pack, process and ship all online orders using packaging guideline Lists books, DVD's, and other media items for sale Sort shipments Respond to customer questions Purging items that do not sell online Education & Experience Experience in customer service, merchandise handling, shipping/warehouse experience preferred Computer literacy required; Microsoft Word, Excel and Outlook email application and internet skills preferred Independent self-starter who can work without close supervision, extremely proactive and organized with attention to detail Ability to plan work to meet tight deadlines and unexpected situations and/or requests Ability to follow verbal and written instructions in English required Quality assurance or control experience helpful High school diploma or general education degree (GED) preferred Evenings and weekend availability required. Background and Drug Screen required for Full-Time Positions.

Goodwill Southern California is hiring an E-Commerce Production Associate to join our incredibly entrepreneurial team. You will be part of a growing e-commerce team that is focused on growing direct-to-consumer sales, improving the web shopping experience and updating web content for effective merchandising. This role offers an excellent opportunity to gain exposure to all aspects of e-commerce in an entry level position. The Production Associate should be highly organized and comfortable with data entry and excel. A passion for Goodwill's mission is a must. Excellent communication skills & strong attention to detail is also a must. Responsibilities: Receives and sorts inventory and records donations from public. Labels, scans, and sorts merchandise. Inspects merchandise to evaluate quality. Researches and identifies product value for individual items. Photographs merchandise, creates merchandise descriptions and lists items for sale. Loads and unloads trucks. Education & Experience Experience in customer service, merchandise handling, shipping/warehouse experience preferred Computer literacy required; Microsoft Word, Excel and Outlook email application and internet skills preferred Independent self-starter who can work without close supervision, extremely proactive and organized with attention to detail Ability to plan work to meet tight deadlines and unexpected situations and/or requests Ability to follow verbal and written instructions in English required Quality assurance or control experience helpful High school diploma or general education degree (GED) preferred Background Check and Drug Screen required.

The Production Department Lead assists the e-Commerce Supervisor in the efficient operation of Goodwill Southern California's production activities by providing day-to-day operational oversight of Category Leads and Associates in assigned department. This role ensures established goals related to sales, production, customer service, safety, payroll, and expense control are met through consistent execution of production standards, marketplace requirements, and adherence to Goodwill Southern California policies and values. Essential Duties & Responsibilities Production Operations & Quality Control Maintain expert-level knowledge of assigned production workflows and provide guidance on production standards and best practices. Perform routine quality audits to ensure merchandise accuracy and compliance with established production standards. Perform daily Production Associate duties as needed to support workflow continuity and operational effectiveness. Support the e-Commerce Production Supervisor with process updates, ensuring changes are implemented accurately and on schedule. Team Leadership & Operational Oversight Provide day-to-day operational oversight of Category Leads and Associates to ensure work is completed accurately, safely, and on schedule. Assign work, monitor workflow, and follow up to ensure operational expectations and coverage requirements are met. Observe Category Lead and Associate performance and provide real-time guidance and coaching to support operational effectiveness. Communicate performance observations, attendance issues, and operational concerns to the Supervisor or Management team as appropriate This job supervises the functional and operational work of 2 - 5 staff. Marketplace, Customer & Systems Support Perform seller-side functions of assigned e-commerce sales channels in accordance with marketplace standards and policies. Ensure marketplace standards and policies are consistently followed during production activities. Respond to customer inquiries and resolve concerns in a timely and professional manner. Inventory, Equipment & Material Handling Ensure inventory management systems are used accurately to support production tracking and merchandise flow. Reports supply ordering needs to Supervisor to support uninterrupted operations. Support the upkeep of production equipment, tools, and work areas to ensure safe and efficient operations. Scheduling, Coverage & Coordination Utilize scheduled Leads and Associates to meet assigned department goals and objectives. Partner with the Supervisor and Management team to support employee relations conversations as needed. Safety, Compliance & Risk Awareness Promote a Safety-First culture by modeling safe work practices and reinforcing established safety procedures. Monitor work areas for potential hazards and promptly eport unsafe conditions, incidents, or concerns. Ensure proper use of equipment, PPE, and safe material-handling techniques, including lifting practices. Maintain clean, organized, and hazard-free workspaces and support completion of required safety training. Education & Experience 1-2 years of supervisory experience. 1-2 years of e-commerce experience. High school diploma or general education degree (GED) preferred. Shift flexibility and overtime when needed. Ability to handle confidential information. Ability to work with minimal supervision. Punctual and dependable attendance. Free from alcohol and drug abuse. Understands the basic philosophy of Goodwill and participates fully in carrying out its mission. Adheres to Goodwill's values of Respect, Integrity, Service, & Excellence. Must have basic experience computer programs in a Windows environment, including Word, Excel and E-mail Pre-Employment Testing Drug Screen 8-Panel Background Check Employment Verification