Job ID: Job Description: Role Summary/Purpose This Loyalty Program Manager will be responsible for the technical management and delivery of the strategic initiatives of world-class loyalty capabilities and processes to drive growth and efficiency for Synchrony customers and partners. These responsibilities include loyalty vendor evaluation & management, consultation with client teams on leveraging new/available rewards capabilities and features, delivery of new client launches and conversions, leading migrations from legacy and/or 3rd party platforms to market leading loyalty platform(s) and on-going research of key loyalty market trends and new products in market for SYF evaluation. Manages various technology programs to drive integration of key systems and processes. Responsible for managing project reviews, feasibility, cost benefit analysis, prioritization, initiation, execution, and closure for all project work related to the loyalty program. Serve as the Technical Project Manager for critical projects that differentiate loyalty programs; applies technical expertise and Agile experience to project schedules and on time delivery. Our Way of Working We're proud to offer you choice and flexibility. At Synchrony, our way of working allows you to have the option to work from home near one of our Hubs or come into one of our offices. Occasionally you may be required to commute to our nearest office for in person engagement activities such as business or team meetings, training and culture events. Essential Responsibilities Strong Agile experience in leading / managing client launches and migrations to loyalty platform(s) to deliver market leading loyalty features and capabilities that differentiate SYF in the market; operates with an Agile mind-set Deep Subject Matter Expertise in the loyalty space including knowledge and expertise in Fiserv's Premier Loyalty Platform and/or other loyalty platforms Provides vision, leadership, and strategy to deliver on the strategic loyalty product roadmap Ensures compliance with Agile methodologies and the Office of Agile processes and standards Develops, maintains, and ensures compliance of application release management, outage management and change control processes and standards Develops and maintains relationships with the Synchrony Loyalty product team, client marketing managers, IT leaders, developers, architects, key suppliers and other stakeholders to define and deliver services and documentation required for continuity of critical bank loyalty operations and processes Ensures delivery of a strong operational controls framework through program delivery Ensures successful completion of all work executed by the team and 3rd parties (on time, on budget, and ensuring quality) Creates, communicates, and manages the project plans and other required project documentation and provides updates as necessary. Maintains project documentation, including Kanban and JIRA boards, requirements, conceptual design, test plans, schedules, risks / issues and presentations. Develops peer, cross functional and cross business relationships to maximize best practice sharing and team effectiveness Financial planning and ownership of program budgets Perform other duties and/or special projects as assigned. Qualifications/Requirements Bachelor's degree with minimum 5 years of IT experience or in lieu of degree, high school diploma/GED with minimum 9 years IT experience. Minimum of 5 years of loyalty experience in either a management consulting background delivering large-scale IT solutions and/or outsourced application development/operations management background. Minimum 5 years of experience in managing large direct and matrixed teams Minimum 5 years of experience in payments industry Desired Characteristics: Experience managing teams via Agile system development life cycle methodologies Deep knowledge of loyalty systems and launch, migration and conversion strategies supporting strong loyalty programs; deep knowledge of the Premier Loyalty Platform (PLP) is a plus Knowledge of marketing strategies and analytic driven solutions is a plus Ability to manage multiple, high priority efforts effectively under significant deadline pressure Outstanding written and verbal communications skills, including ability to present to large groups Outstanding negotiation skills to work with multiple internal clients and external loyalty providers Outstanding people management skills Outstanding leadership ability, including ability to develop and motivate diverse teams Ability to thrive in a highly matrixed environment on multiple priorities under pressure Strategic thinker that constantly challenges clients and teams to improve Self-starter and results driven Eligibility Requirements You must be 18 years or older You must have a high school diploma or equivalent You must be willing to take a drug test, submit to a background investigation and submit fingerprints as part of the onboarding process You must be able to satisfy the requirements of Section 19 of the Federal Deposit Insurance Act. New hires (Level 4-7) must have 9 months of continuous service with the company before they are eligible to post on other roles. Once this new hire time in position requirement is met, the associate will have a minimum 6 months' time in position before they can post for future non-exempt roles. Employees, level 8 or greater, must have at least 18 months' time in position before they can post. All internal employees must consistently meet performance expectations and have approval from your manager to post (or the approval of your manager and HR if you don't meet the time in position or performance expectations). Legal authorization to work in the U.S. is required. We will not sponsor individuals for employment visas, now or in the future, for this job opening. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status. Our Commitment When you join us, you'll be part of an inclusive culture where your individual skills, experience, and voice are not only heard - but valued. Together, we're building a future where we can all belong, connect, and turn ideals into action. More than 50% of our workforce is engaged in our Employee Resource Groups (ERGs), where community and passion intersect to offer a safe space to learn and grow. This starts when you choose to apply for a role at Synchrony. We ensure all qualified applicants will receive consideration for employment without regard to age, race, color, religion, gender, sexual orientation, gender identity, national origin, disability, or veteran status. We're proud to have an award-winning culture for all. Grade/Level 12 The salary range for this position is 110 000.00 USD Annual and is eligible for an annual bonus based on individual and company performance. Actual compensation offered within the posted salary range will be based upon work experience, skill level or knowledge. Salaries are adjusted according to market in CA, NY Metro and Seattle. Reasonable Accommodation Notice Federal law requires employers to provide reasonable accommodation to qualified individuals with disabilities. Please tell us if you require a reasonable accommodation to apply for a job or to perform your job. Examples of reasonable accommodation include making a change to the application process or work procedures, providing documents in an alternate format, using a sign language interpreter, or using specialized equipment. If you need special accommodations, please call our Career Support Line so that we can discuss your specific situation. We can be reached at 1-. Representatives are available from 8am - 5pm Monday to Friday, Central Standard Time Job Family Group: Information Technology
02/09/2026
Full time
Job ID: Job Description: Role Summary/Purpose This Loyalty Program Manager will be responsible for the technical management and delivery of the strategic initiatives of world-class loyalty capabilities and processes to drive growth and efficiency for Synchrony customers and partners. These responsibilities include loyalty vendor evaluation & management, consultation with client teams on leveraging new/available rewards capabilities and features, delivery of new client launches and conversions, leading migrations from legacy and/or 3rd party platforms to market leading loyalty platform(s) and on-going research of key loyalty market trends and new products in market for SYF evaluation. Manages various technology programs to drive integration of key systems and processes. Responsible for managing project reviews, feasibility, cost benefit analysis, prioritization, initiation, execution, and closure for all project work related to the loyalty program. Serve as the Technical Project Manager for critical projects that differentiate loyalty programs; applies technical expertise and Agile experience to project schedules and on time delivery. Our Way of Working We're proud to offer you choice and flexibility. At Synchrony, our way of working allows you to have the option to work from home near one of our Hubs or come into one of our offices. Occasionally you may be required to commute to our nearest office for in person engagement activities such as business or team meetings, training and culture events. Essential Responsibilities Strong Agile experience in leading / managing client launches and migrations to loyalty platform(s) to deliver market leading loyalty features and capabilities that differentiate SYF in the market; operates with an Agile mind-set Deep Subject Matter Expertise in the loyalty space including knowledge and expertise in Fiserv's Premier Loyalty Platform and/or other loyalty platforms Provides vision, leadership, and strategy to deliver on the strategic loyalty product roadmap Ensures compliance with Agile methodologies and the Office of Agile processes and standards Develops, maintains, and ensures compliance of application release management, outage management and change control processes and standards Develops and maintains relationships with the Synchrony Loyalty product team, client marketing managers, IT leaders, developers, architects, key suppliers and other stakeholders to define and deliver services and documentation required for continuity of critical bank loyalty operations and processes Ensures delivery of a strong operational controls framework through program delivery Ensures successful completion of all work executed by the team and 3rd parties (on time, on budget, and ensuring quality) Creates, communicates, and manages the project plans and other required project documentation and provides updates as necessary. Maintains project documentation, including Kanban and JIRA boards, requirements, conceptual design, test plans, schedules, risks / issues and presentations. Develops peer, cross functional and cross business relationships to maximize best practice sharing and team effectiveness Financial planning and ownership of program budgets Perform other duties and/or special projects as assigned. Qualifications/Requirements Bachelor's degree with minimum 5 years of IT experience or in lieu of degree, high school diploma/GED with minimum 9 years IT experience. Minimum of 5 years of loyalty experience in either a management consulting background delivering large-scale IT solutions and/or outsourced application development/operations management background. Minimum 5 years of experience in managing large direct and matrixed teams Minimum 5 years of experience in payments industry Desired Characteristics: Experience managing teams via Agile system development life cycle methodologies Deep knowledge of loyalty systems and launch, migration and conversion strategies supporting strong loyalty programs; deep knowledge of the Premier Loyalty Platform (PLP) is a plus Knowledge of marketing strategies and analytic driven solutions is a plus Ability to manage multiple, high priority efforts effectively under significant deadline pressure Outstanding written and verbal communications skills, including ability to present to large groups Outstanding negotiation skills to work with multiple internal clients and external loyalty providers Outstanding people management skills Outstanding leadership ability, including ability to develop and motivate diverse teams Ability to thrive in a highly matrixed environment on multiple priorities under pressure Strategic thinker that constantly challenges clients and teams to improve Self-starter and results driven Eligibility Requirements You must be 18 years or older You must have a high school diploma or equivalent You must be willing to take a drug test, submit to a background investigation and submit fingerprints as part of the onboarding process You must be able to satisfy the requirements of Section 19 of the Federal Deposit Insurance Act. New hires (Level 4-7) must have 9 months of continuous service with the company before they are eligible to post on other roles. Once this new hire time in position requirement is met, the associate will have a minimum 6 months' time in position before they can post for future non-exempt roles. Employees, level 8 or greater, must have at least 18 months' time in position before they can post. All internal employees must consistently meet performance expectations and have approval from your manager to post (or the approval of your manager and HR if you don't meet the time in position or performance expectations). Legal authorization to work in the U.S. is required. We will not sponsor individuals for employment visas, now or in the future, for this job opening. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status. Our Commitment When you join us, you'll be part of an inclusive culture where your individual skills, experience, and voice are not only heard - but valued. Together, we're building a future where we can all belong, connect, and turn ideals into action. More than 50% of our workforce is engaged in our Employee Resource Groups (ERGs), where community and passion intersect to offer a safe space to learn and grow. This starts when you choose to apply for a role at Synchrony. We ensure all qualified applicants will receive consideration for employment without regard to age, race, color, religion, gender, sexual orientation, gender identity, national origin, disability, or veteran status. We're proud to have an award-winning culture for all. Grade/Level 12 The salary range for this position is 110 000.00 USD Annual and is eligible for an annual bonus based on individual and company performance. Actual compensation offered within the posted salary range will be based upon work experience, skill level or knowledge. Salaries are adjusted according to market in CA, NY Metro and Seattle. Reasonable Accommodation Notice Federal law requires employers to provide reasonable accommodation to qualified individuals with disabilities. Please tell us if you require a reasonable accommodation to apply for a job or to perform your job. Examples of reasonable accommodation include making a change to the application process or work procedures, providing documents in an alternate format, using a sign language interpreter, or using specialized equipment. If you need special accommodations, please call our Career Support Line so that we can discuss your specific situation. We can be reached at 1-. Representatives are available from 8am - 5pm Monday to Friday, Central Standard Time Job Family Group: Information Technology
Job ID: Job Description: Role Summary/Purpose The Vice President, Solution Architect craves working in a hands-on system design and architecture environment and leads by example to make sure time sensitive projects get done on time and to specifications. To be successful in this role, deep expertise in solution architecture using UI, API, and full-stack designs, and the ability to influence and lead multiple teams is crucial. This VP will lead the architecture and support the development of our digital servicing applications by architecting and designing thoughtful solutions and maintain operational excellence, with a particular focus on scalability, performance and security as part of the overall solution design. The Solution Architect will architect complex business solutions by partnering with business and technology leaders to understand key challenges as well as produce process flows and system interaction diagrams to help drive these solutions. Our Way of Working We're proud to offer you choice and flexibility. At Synchrony, our way of working allows you to have the option to work from home near one of our Hubs or come into one of our offices. Occasionally you may be required to commute to our nearest office for in person engagement activities such as business or team meetings, training and culture events. You are the right candidate if you Have passion: Sure, you can code, but are you passionate about application development in a complex ecosystem, using the latest technologies, open-source projects and languages? Have common sense: Building is important, but do you think through designs to ensure they're the best solutions first? Are slightly obsessed with solution design: Do you focus on failure scenarios, performance, data integrity, security all the good stuff? Are a leader: This VP will influence a large cross functional team to deliver awesome cutting-edge customer facing applications. Are you up for the challenge? Learn quickly and adapt to new technology: Let's face it - technology changes by the minute. Are you able to quickly adapt and learn to be productive with new languages, operating systems, and tools? Think like a customer: Central to our products is our understanding of our customers' needs and requirements. Do you consider UX in your decision making, and think like a customer? Have tech chops. Are you ready to get into the weeds on complex technology solutions and be willing to identify the right tool for the right solution, not simply falling back on what you're comfortable with? Essential Responsibilities Design and guide the architecture for complex systems, ensuring that it is secure, scalable, performant, adaptable, and meets business needs. Assist in crafting and maintaining the architecture roadmap, future state technology architectural strategy, along with application modernization and migration roadmap. Design solutions to business needs by documenting systems, data, and business logic of an end-to-end business process. Ensure compliance with architecture, security, and technology standards set by Synchrony. Be a leading architect for development teams, influencing them through all phases of Agile development life cycle. Influence and collaborate with software developers, UX designers, product managers, application architects, and customer application experts to create exceptional application solutions. Implement new technologies and assist developers as they migrate to new technologies. Participate in Agile scrums consisting of cross-functional teams. Design data models to support complex business processes. Mentor and influence all levels of the team: in this role, you will have the opportunity to influence up and down the chain of command. Lead Agile sprints as the technical expert, including sprint planning, daily standups, backlog grooming sessions, and sprint reviews. Participate in troubleshooting production defects, root cause analysis, incident reports, and provide direction in problem resolution. Provide 24 7 on-call support periodically throughout the year. Identify ways to increase efficiency and improve system performance. Work with third party vendors to develop software and/or integrate their software into the company's products. Perform other duties and/or special projects as assigned. Qualifications/Requirements Bachelor's degree in computer science or related degree and a minimum of 8 years of experience with software engineering experience OR, in lieu of degree, High School Diploma/GED 10 years of experience with software engineering. Proven strong solution architecture skills and experience in designing complex technical solutions. Experience with microservices, event-driven architecture, and cloud native design patterns. Experience in architecting applications across the full stack including Cloud Native Application Architecture, Microservices ecosystem, RESTful APIs, API Gateway and Spring Framework. Experience with Java, Spring Boot, Spring Cloud and related open-source technologies. Familiarity with JSON, REST, and XML based web services. Experience with Database Architecture, Modeling, and familiarity with Oracle, MySQL, & SQL. Pivotal Cloud Foundry (PCF) experience is desired. Experience in iOS, Android, Web, React and AWS is desired. Experience using Splunk or similar tools for production support. Experience developing and supporting financial/banking applications is desired. Critical Thinking, creativity and problem-solving skills. Strong communication skills with technical and non-technical peers. Ability and flexibility to travel for business as required Desired Characteristics: Strong cross-functional team player with the ability to work seamlessly across a matrix organization. Desire to work in a dynamic, fast-paced environment. Excellent interpersonal skills with the ability to influence clients, team members, management, and external groups, including challenging opinions. Strong attention to detail in a team environment. Strong oral and written communication, analytical and problem-solving skills. Ability to effectively communicate complex technical details to non-technical audiences. Ability to analyze, use structured problem solving and available tools to troubleshoot systems, identify root cause, action plans, impact and resolution options. Being comfortable with ambiguity and rapidly changing priorities. Eligibility Requirements You must be 18 years or older You must have a high school diploma or equivalent You must be willing to take a drug test, submit to a background investigation and submit fingerprints as part of the onboarding process You must be able to satisfy the requirements of Section 19 of the Federal Deposit Insurance Act. New hires (Level 4-7) must have 9 months of continuous service with the company before they are eligible to post on other roles. Once this new hire time in position requirement is met, the associate will have a minimum 6 months' time in position before they can post for future non-exempt roles. Employees, level 8 or greater, must have at least 18 months' time in position before they can post. All internal employees must consistently meet performance expectations and have approval from your manager to post (or the approval of your manager and HR if you don't meet the time in position or performance expectations). Legal authorization to work in the U.S. is required. We will not sponsor individuals for employment visas, now or in the future, for this job opening. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status. Our Commitment When you join us, you'll be part of an inclusive culture where your individual skills, experience, and voice are not only heard - but valued. Together, we're building a future where we can all belong, connect, and turn ideals into action. More than 50% of our workforce is engaged in our Employee Resource Groups (ERGs), where community and passion intersect to offer a safe space to learn and grow. This starts when you choose to apply for a role at Synchrony. We ensure all qualified applicants will receive consideration for employment without regard to age, race, color, religion, gender, sexual orientation, gender identity, national origin, disability, or veteran status. We're proud to have an award-winning culture for all. Grade/Level 12 The salary range for this position is 135 000.00 USD Annual and is eligible for an annual bonus based on individual and company performance. Actual compensation offered within the posted salary range will be based upon work experience, skill level or knowledge. Salaries are adjusted according to market in CA, NY Metro and Seattle. Reasonable Accommodation Notice Federal law requires employers to provide reasonable accommodation to qualified individuals with disabilities. Please tell us if you require a reasonable accommodation to apply for a job or to perform your job. Examples of reasonable accommodation include making a change to the application process or work procedures, providing documents in an alternate format, using a sign language interpreter, or using specialized equipment. If you need special accommodations, please call our Career Support Line so that we can discuss your specific situation. We can be reached at 1-. Representatives are available from 8am - 5pm Monday to Friday, Central Standard Time Job Family Group: Information Technology
02/09/2026
Full time
Job ID: Job Description: Role Summary/Purpose The Vice President, Solution Architect craves working in a hands-on system design and architecture environment and leads by example to make sure time sensitive projects get done on time and to specifications. To be successful in this role, deep expertise in solution architecture using UI, API, and full-stack designs, and the ability to influence and lead multiple teams is crucial. This VP will lead the architecture and support the development of our digital servicing applications by architecting and designing thoughtful solutions and maintain operational excellence, with a particular focus on scalability, performance and security as part of the overall solution design. The Solution Architect will architect complex business solutions by partnering with business and technology leaders to understand key challenges as well as produce process flows and system interaction diagrams to help drive these solutions. Our Way of Working We're proud to offer you choice and flexibility. At Synchrony, our way of working allows you to have the option to work from home near one of our Hubs or come into one of our offices. Occasionally you may be required to commute to our nearest office for in person engagement activities such as business or team meetings, training and culture events. You are the right candidate if you Have passion: Sure, you can code, but are you passionate about application development in a complex ecosystem, using the latest technologies, open-source projects and languages? Have common sense: Building is important, but do you think through designs to ensure they're the best solutions first? Are slightly obsessed with solution design: Do you focus on failure scenarios, performance, data integrity, security all the good stuff? Are a leader: This VP will influence a large cross functional team to deliver awesome cutting-edge customer facing applications. Are you up for the challenge? Learn quickly and adapt to new technology: Let's face it - technology changes by the minute. Are you able to quickly adapt and learn to be productive with new languages, operating systems, and tools? Think like a customer: Central to our products is our understanding of our customers' needs and requirements. Do you consider UX in your decision making, and think like a customer? Have tech chops. Are you ready to get into the weeds on complex technology solutions and be willing to identify the right tool for the right solution, not simply falling back on what you're comfortable with? Essential Responsibilities Design and guide the architecture for complex systems, ensuring that it is secure, scalable, performant, adaptable, and meets business needs. Assist in crafting and maintaining the architecture roadmap, future state technology architectural strategy, along with application modernization and migration roadmap. Design solutions to business needs by documenting systems, data, and business logic of an end-to-end business process. Ensure compliance with architecture, security, and technology standards set by Synchrony. Be a leading architect for development teams, influencing them through all phases of Agile development life cycle. Influence and collaborate with software developers, UX designers, product managers, application architects, and customer application experts to create exceptional application solutions. Implement new technologies and assist developers as they migrate to new technologies. Participate in Agile scrums consisting of cross-functional teams. Design data models to support complex business processes. Mentor and influence all levels of the team: in this role, you will have the opportunity to influence up and down the chain of command. Lead Agile sprints as the technical expert, including sprint planning, daily standups, backlog grooming sessions, and sprint reviews. Participate in troubleshooting production defects, root cause analysis, incident reports, and provide direction in problem resolution. Provide 24 7 on-call support periodically throughout the year. Identify ways to increase efficiency and improve system performance. Work with third party vendors to develop software and/or integrate their software into the company's products. Perform other duties and/or special projects as assigned. Qualifications/Requirements Bachelor's degree in computer science or related degree and a minimum of 8 years of experience with software engineering experience OR, in lieu of degree, High School Diploma/GED 10 years of experience with software engineering. Proven strong solution architecture skills and experience in designing complex technical solutions. Experience with microservices, event-driven architecture, and cloud native design patterns. Experience in architecting applications across the full stack including Cloud Native Application Architecture, Microservices ecosystem, RESTful APIs, API Gateway and Spring Framework. Experience with Java, Spring Boot, Spring Cloud and related open-source technologies. Familiarity with JSON, REST, and XML based web services. Experience with Database Architecture, Modeling, and familiarity with Oracle, MySQL, & SQL. Pivotal Cloud Foundry (PCF) experience is desired. Experience in iOS, Android, Web, React and AWS is desired. Experience using Splunk or similar tools for production support. Experience developing and supporting financial/banking applications is desired. Critical Thinking, creativity and problem-solving skills. Strong communication skills with technical and non-technical peers. Ability and flexibility to travel for business as required Desired Characteristics: Strong cross-functional team player with the ability to work seamlessly across a matrix organization. Desire to work in a dynamic, fast-paced environment. Excellent interpersonal skills with the ability to influence clients, team members, management, and external groups, including challenging opinions. Strong attention to detail in a team environment. Strong oral and written communication, analytical and problem-solving skills. Ability to effectively communicate complex technical details to non-technical audiences. Ability to analyze, use structured problem solving and available tools to troubleshoot systems, identify root cause, action plans, impact and resolution options. Being comfortable with ambiguity and rapidly changing priorities. Eligibility Requirements You must be 18 years or older You must have a high school diploma or equivalent You must be willing to take a drug test, submit to a background investigation and submit fingerprints as part of the onboarding process You must be able to satisfy the requirements of Section 19 of the Federal Deposit Insurance Act. New hires (Level 4-7) must have 9 months of continuous service with the company before they are eligible to post on other roles. Once this new hire time in position requirement is met, the associate will have a minimum 6 months' time in position before they can post for future non-exempt roles. Employees, level 8 or greater, must have at least 18 months' time in position before they can post. All internal employees must consistently meet performance expectations and have approval from your manager to post (or the approval of your manager and HR if you don't meet the time in position or performance expectations). Legal authorization to work in the U.S. is required. We will not sponsor individuals for employment visas, now or in the future, for this job opening. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status. Our Commitment When you join us, you'll be part of an inclusive culture where your individual skills, experience, and voice are not only heard - but valued. Together, we're building a future where we can all belong, connect, and turn ideals into action. More than 50% of our workforce is engaged in our Employee Resource Groups (ERGs), where community and passion intersect to offer a safe space to learn and grow. This starts when you choose to apply for a role at Synchrony. We ensure all qualified applicants will receive consideration for employment without regard to age, race, color, religion, gender, sexual orientation, gender identity, national origin, disability, or veteran status. We're proud to have an award-winning culture for all. Grade/Level 12 The salary range for this position is 135 000.00 USD Annual and is eligible for an annual bonus based on individual and company performance. Actual compensation offered within the posted salary range will be based upon work experience, skill level or knowledge. Salaries are adjusted according to market in CA, NY Metro and Seattle. Reasonable Accommodation Notice Federal law requires employers to provide reasonable accommodation to qualified individuals with disabilities. Please tell us if you require a reasonable accommodation to apply for a job or to perform your job. Examples of reasonable accommodation include making a change to the application process or work procedures, providing documents in an alternate format, using a sign language interpreter, or using specialized equipment. If you need special accommodations, please call our Career Support Line so that we can discuss your specific situation. We can be reached at 1-. Representatives are available from 8am - 5pm Monday to Friday, Central Standard Time Job Family Group: Information Technology
Job ID: Job Description: Role Summary/Purpose The Vice President, Solution Architect craves working in a hands-on system design and architecture environment and leads by example to make sure time sensitive projects get done on time and to specifications. To be successful in this role, deep expertise in solution architecture using UI, API, and full-stack designs, and the ability to influence and lead multiple teams is crucial. This VP will lead the architecture and support the development of our digital servicing applications by architecting and designing thoughtful solutions and maintain operational excellence, with a particular focus on scalability, performance and security as part of the overall solution design. The Solution Architect will architect complex business solutions by partnering with business and technology leaders to understand key challenges as well as produce process flows and system interaction diagrams to help drive these solutions. Our Way of Working We're proud to offer you choice and flexibility. At Synchrony, our way of working allows you to have the option to work from home near one of our Hubs or come into one of our offices. Occasionally you may be required to commute to our nearest office for in person engagement activities such as business or team meetings, training and culture events. You are the right candidate if you Have passion: Sure, you can code, but are you passionate about application development in a complex ecosystem, using the latest technologies, open-source projects and languages? Have common sense: Building is important, but do you think through designs to ensure they're the best solutions first? Are slightly obsessed with solution design: Do you focus on failure scenarios, performance, data integrity, security all the good stuff? Are a leader: This VP will influence a large cross functional team to deliver awesome cutting-edge customer facing applications. Are you up for the challenge? Learn quickly and adapt to new technology: Let's face it - technology changes by the minute. Are you able to quickly adapt and learn to be productive with new languages, operating systems, and tools? Think like a customer: Central to our products is our understanding of our customers' needs and requirements. Do you consider UX in your decision making, and think like a customer? Have tech chops. Are you ready to get into the weeds on complex technology solutions and be willing to identify the right tool for the right solution, not simply falling back on what you're comfortable with? Essential Responsibilities Design and guide the architecture for complex systems, ensuring that it is secure, scalable, performant, adaptable, and meets business needs. Assist in crafting and maintaining the architecture roadmap, future state technology architectural strategy, along with application modernization and migration roadmap. Design solutions to business needs by documenting systems, data, and business logic of an end-to-end business process. Ensure compliance with architecture, security, and technology standards set by Synchrony. Be a leading architect for development teams, influencing them through all phases of Agile development life cycle. Influence and collaborate with software developers, UX designers, product managers, application architects, and customer application experts to create exceptional application solutions. Implement new technologies and assist developers as they migrate to new technologies. Participate in Agile scrums consisting of cross-functional teams. Design data models to support complex business processes. Mentor and influence all levels of the team: in this role, you will have the opportunity to influence up and down the chain of command. Lead Agile sprints as the technical expert, including sprint planning, daily standups, backlog grooming sessions, and sprint reviews. Participate in troubleshooting production defects, root cause analysis, incident reports, and provide direction in problem resolution. Provide 24 7 on-call support periodically throughout the year. Identify ways to increase efficiency and improve system performance. Work with third party vendors to develop software and/or integrate their software into the company's products. Perform other duties and/or special projects as assigned. Qualifications/Requirements Bachelor's degree in computer science or related degree and a minimum of 8 years of experience with software engineering experience OR, in lieu of degree, High School Diploma/GED 10 years of experience with software engineering. Proven strong solution architecture skills and experience in designing complex technical solutions. Experience with microservices, event-driven architecture, and cloud native design patterns. Experience in architecting applications across the full stack including Cloud Native Application Architecture, Microservices ecosystem, RESTful APIs, API Gateway and Spring Framework. Experience with Java, Spring Boot, Spring Cloud and related open-source technologies. Familiarity with JSON, REST, and XML based web services. Experience with Database Architecture, Modeling, and familiarity with Oracle, MySQL, & SQL. Pivotal Cloud Foundry (PCF) experience is desired. Experience in iOS, Android, Web, React and AWS is desired. Experience using Splunk or similar tools for production support. Experience developing and supporting financial/banking applications is desired. Critical Thinking, creativity and problem-solving skills. Strong communication skills with technical and non-technical peers. Ability and flexibility to travel for business as required Desired Characteristics: Strong cross-functional team player with the ability to work seamlessly across a matrix organization. Desire to work in a dynamic, fast-paced environment. Excellent interpersonal skills with the ability to influence clients, team members, management, and external groups, including challenging opinions. Strong attention to detail in a team environment. Strong oral and written communication, analytical and problem-solving skills. Ability to effectively communicate complex technical details to non-technical audiences. Ability to analyze, use structured problem solving and available tools to troubleshoot systems, identify root cause, action plans, impact and resolution options. Being comfortable with ambiguity and rapidly changing priorities. Eligibility Requirements You must be 18 years or older You must have a high school diploma or equivalent You must be willing to take a drug test, submit to a background investigation and submit fingerprints as part of the onboarding process You must be able to satisfy the requirements of Section 19 of the Federal Deposit Insurance Act. New hires (Level 4-7) must have 9 months of continuous service with the company before they are eligible to post on other roles. Once this new hire time in position requirement is met, the associate will have a minimum 6 months' time in position before they can post for future non-exempt roles. Employees, level 8 or greater, must have at least 18 months' time in position before they can post. All internal employees must consistently meet performance expectations and have approval from your manager to post (or the approval of your manager and HR if you don't meet the time in position or performance expectations). Legal authorization to work in the U.S. is required. We will not sponsor individuals for employment visas, now or in the future, for this job opening. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status. Our Commitment When you join us, you'll be part of an inclusive culture where your individual skills, experience, and voice are not only heard - but valued. Together, we're building a future where we can all belong, connect, and turn ideals into action. More than 50% of our workforce is engaged in our Employee Resource Groups (ERGs), where community and passion intersect to offer a safe space to learn and grow. This starts when you choose to apply for a role at Synchrony. We ensure all qualified applicants will receive consideration for employment without regard to age, race, color, religion, gender, sexual orientation, gender identity, national origin, disability, or veteran status. We're proud to have an award-winning culture for all. Grade/Level 12 The salary range for this position is 135 000.00 USD Annual and is eligible for an annual bonus based on individual and company performance. Actual compensation offered within the posted salary range will be based upon work experience, skill level or knowledge. Salaries are adjusted according to market in CA, NY Metro and Seattle. Reasonable Accommodation Notice Federal law requires employers to provide reasonable accommodation to qualified individuals with disabilities. Please tell us if you require a reasonable accommodation to apply for a job or to perform your job. Examples of reasonable accommodation include making a change to the application process or work procedures, providing documents in an alternate format, using a sign language interpreter, or using specialized equipment. If you need special accommodations, please call our Career Support Line so that we can discuss your specific situation. We can be reached at 1-. Representatives are available from 8am - 5pm Monday to Friday, Central Standard Time Job Family Group: Information Technology
02/09/2026
Full time
Job ID: Job Description: Role Summary/Purpose The Vice President, Solution Architect craves working in a hands-on system design and architecture environment and leads by example to make sure time sensitive projects get done on time and to specifications. To be successful in this role, deep expertise in solution architecture using UI, API, and full-stack designs, and the ability to influence and lead multiple teams is crucial. This VP will lead the architecture and support the development of our digital servicing applications by architecting and designing thoughtful solutions and maintain operational excellence, with a particular focus on scalability, performance and security as part of the overall solution design. The Solution Architect will architect complex business solutions by partnering with business and technology leaders to understand key challenges as well as produce process flows and system interaction diagrams to help drive these solutions. Our Way of Working We're proud to offer you choice and flexibility. At Synchrony, our way of working allows you to have the option to work from home near one of our Hubs or come into one of our offices. Occasionally you may be required to commute to our nearest office for in person engagement activities such as business or team meetings, training and culture events. You are the right candidate if you Have passion: Sure, you can code, but are you passionate about application development in a complex ecosystem, using the latest technologies, open-source projects and languages? Have common sense: Building is important, but do you think through designs to ensure they're the best solutions first? Are slightly obsessed with solution design: Do you focus on failure scenarios, performance, data integrity, security all the good stuff? Are a leader: This VP will influence a large cross functional team to deliver awesome cutting-edge customer facing applications. Are you up for the challenge? Learn quickly and adapt to new technology: Let's face it - technology changes by the minute. Are you able to quickly adapt and learn to be productive with new languages, operating systems, and tools? Think like a customer: Central to our products is our understanding of our customers' needs and requirements. Do you consider UX in your decision making, and think like a customer? Have tech chops. Are you ready to get into the weeds on complex technology solutions and be willing to identify the right tool for the right solution, not simply falling back on what you're comfortable with? Essential Responsibilities Design and guide the architecture for complex systems, ensuring that it is secure, scalable, performant, adaptable, and meets business needs. Assist in crafting and maintaining the architecture roadmap, future state technology architectural strategy, along with application modernization and migration roadmap. Design solutions to business needs by documenting systems, data, and business logic of an end-to-end business process. Ensure compliance with architecture, security, and technology standards set by Synchrony. Be a leading architect for development teams, influencing them through all phases of Agile development life cycle. Influence and collaborate with software developers, UX designers, product managers, application architects, and customer application experts to create exceptional application solutions. Implement new technologies and assist developers as they migrate to new technologies. Participate in Agile scrums consisting of cross-functional teams. Design data models to support complex business processes. Mentor and influence all levels of the team: in this role, you will have the opportunity to influence up and down the chain of command. Lead Agile sprints as the technical expert, including sprint planning, daily standups, backlog grooming sessions, and sprint reviews. Participate in troubleshooting production defects, root cause analysis, incident reports, and provide direction in problem resolution. Provide 24 7 on-call support periodically throughout the year. Identify ways to increase efficiency and improve system performance. Work with third party vendors to develop software and/or integrate their software into the company's products. Perform other duties and/or special projects as assigned. Qualifications/Requirements Bachelor's degree in computer science or related degree and a minimum of 8 years of experience with software engineering experience OR, in lieu of degree, High School Diploma/GED 10 years of experience with software engineering. Proven strong solution architecture skills and experience in designing complex technical solutions. Experience with microservices, event-driven architecture, and cloud native design patterns. Experience in architecting applications across the full stack including Cloud Native Application Architecture, Microservices ecosystem, RESTful APIs, API Gateway and Spring Framework. Experience with Java, Spring Boot, Spring Cloud and related open-source technologies. Familiarity with JSON, REST, and XML based web services. Experience with Database Architecture, Modeling, and familiarity with Oracle, MySQL, & SQL. Pivotal Cloud Foundry (PCF) experience is desired. Experience in iOS, Android, Web, React and AWS is desired. Experience using Splunk or similar tools for production support. Experience developing and supporting financial/banking applications is desired. Critical Thinking, creativity and problem-solving skills. Strong communication skills with technical and non-technical peers. Ability and flexibility to travel for business as required Desired Characteristics: Strong cross-functional team player with the ability to work seamlessly across a matrix organization. Desire to work in a dynamic, fast-paced environment. Excellent interpersonal skills with the ability to influence clients, team members, management, and external groups, including challenging opinions. Strong attention to detail in a team environment. Strong oral and written communication, analytical and problem-solving skills. Ability to effectively communicate complex technical details to non-technical audiences. Ability to analyze, use structured problem solving and available tools to troubleshoot systems, identify root cause, action plans, impact and resolution options. Being comfortable with ambiguity and rapidly changing priorities. Eligibility Requirements You must be 18 years or older You must have a high school diploma or equivalent You must be willing to take a drug test, submit to a background investigation and submit fingerprints as part of the onboarding process You must be able to satisfy the requirements of Section 19 of the Federal Deposit Insurance Act. New hires (Level 4-7) must have 9 months of continuous service with the company before they are eligible to post on other roles. Once this new hire time in position requirement is met, the associate will have a minimum 6 months' time in position before they can post for future non-exempt roles. Employees, level 8 or greater, must have at least 18 months' time in position before they can post. All internal employees must consistently meet performance expectations and have approval from your manager to post (or the approval of your manager and HR if you don't meet the time in position or performance expectations). Legal authorization to work in the U.S. is required. We will not sponsor individuals for employment visas, now or in the future, for this job opening. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status. Our Commitment When you join us, you'll be part of an inclusive culture where your individual skills, experience, and voice are not only heard - but valued. Together, we're building a future where we can all belong, connect, and turn ideals into action. More than 50% of our workforce is engaged in our Employee Resource Groups (ERGs), where community and passion intersect to offer a safe space to learn and grow. This starts when you choose to apply for a role at Synchrony. We ensure all qualified applicants will receive consideration for employment without regard to age, race, color, religion, gender, sexual orientation, gender identity, national origin, disability, or veteran status. We're proud to have an award-winning culture for all. Grade/Level 12 The salary range for this position is 135 000.00 USD Annual and is eligible for an annual bonus based on individual and company performance. Actual compensation offered within the posted salary range will be based upon work experience, skill level or knowledge. Salaries are adjusted according to market in CA, NY Metro and Seattle. Reasonable Accommodation Notice Federal law requires employers to provide reasonable accommodation to qualified individuals with disabilities. Please tell us if you require a reasonable accommodation to apply for a job or to perform your job. Examples of reasonable accommodation include making a change to the application process or work procedures, providing documents in an alternate format, using a sign language interpreter, or using specialized equipment. If you need special accommodations, please call our Career Support Line so that we can discuss your specific situation. We can be reached at 1-. Representatives are available from 8am - 5pm Monday to Friday, Central Standard Time Job Family Group: Information Technology
Job ID: Job Description: Role Summary/Purpose The Vice President, Solution Architect craves working in a hands-on system design and architecture environment and leads by example to make sure time sensitive projects get done on time and to specifications. To be successful in this role, deep expertise in solution architecture using UI, API, and full-stack designs, and the ability to influence and lead multiple teams is crucial. This VP will lead the architecture and support the development of our digital servicing applications by architecting and designing thoughtful solutions and maintain operational excellence, with a particular focus on scalability, performance and security as part of the overall solution design. The Solution Architect will architect complex business solutions by partnering with business and technology leaders to understand key challenges as well as produce process flows and system interaction diagrams to help drive these solutions. Our Way of Working We're proud to offer you choice and flexibility. At Synchrony, our way of working allows you to have the option to work from home near one of our Hubs or come into one of our offices. Occasionally you may be required to commute to our nearest office for in person engagement activities such as business or team meetings, training and culture events. You are the right candidate if you Have passion: Sure, you can code, but are you passionate about application development in a complex ecosystem, using the latest technologies, open-source projects and languages? Have common sense: Building is important, but do you think through designs to ensure they're the best solutions first? Are slightly obsessed with solution design: Do you focus on failure scenarios, performance, data integrity, security all the good stuff? Are a leader: This VP will influence a large cross functional team to deliver awesome cutting-edge customer facing applications. Are you up for the challenge? Learn quickly and adapt to new technology: Let's face it - technology changes by the minute. Are you able to quickly adapt and learn to be productive with new languages, operating systems, and tools? Think like a customer: Central to our products is our understanding of our customers' needs and requirements. Do you consider UX in your decision making, and think like a customer? Have tech chops. Are you ready to get into the weeds on complex technology solutions and be willing to identify the right tool for the right solution, not simply falling back on what you're comfortable with? Essential Responsibilities Design and guide the architecture for complex systems, ensuring that it is secure, scalable, performant, adaptable, and meets business needs. Assist in crafting and maintaining the architecture roadmap, future state technology architectural strategy, along with application modernization and migration roadmap. Design solutions to business needs by documenting systems, data, and business logic of an end-to-end business process. Ensure compliance with architecture, security, and technology standards set by Synchrony. Be a leading architect for development teams, influencing them through all phases of Agile development life cycle. Influence and collaborate with software developers, UX designers, product managers, application architects, and customer application experts to create exceptional application solutions. Implement new technologies and assist developers as they migrate to new technologies. Participate in Agile scrums consisting of cross-functional teams. Design data models to support complex business processes. Mentor and influence all levels of the team: in this role, you will have the opportunity to influence up and down the chain of command. Lead Agile sprints as the technical expert, including sprint planning, daily standups, backlog grooming sessions, and sprint reviews. Participate in troubleshooting production defects, root cause analysis, incident reports, and provide direction in problem resolution. Provide 24 7 on-call support periodically throughout the year. Identify ways to increase efficiency and improve system performance. Work with third party vendors to develop software and/or integrate their software into the company's products. Perform other duties and/or special projects as assigned. Qualifications/Requirements Bachelor's degree in computer science or related degree and a minimum of 8 years of experience with software engineering experience OR, in lieu of degree, High School Diploma/GED 10 years of experience with software engineering. Proven strong solution architecture skills and experience in designing complex technical solutions. Experience with microservices, event-driven architecture, and cloud native design patterns. Experience in architecting applications across the full stack including Cloud Native Application Architecture, Microservices ecosystem, RESTful APIs, API Gateway and Spring Framework. Experience with Java, Spring Boot, Spring Cloud and related open-source technologies. Familiarity with JSON, REST, and XML based web services. Experience with Database Architecture, Modeling, and familiarity with Oracle, MySQL, & SQL. Pivotal Cloud Foundry (PCF) experience is desired. Experience in iOS, Android, Web, React and AWS is desired. Experience using Splunk or similar tools for production support. Experience developing and supporting financial/banking applications is desired. Critical Thinking, creativity and problem-solving skills. Strong communication skills with technical and non-technical peers. Ability and flexibility to travel for business as required Desired Characteristics: Strong cross-functional team player with the ability to work seamlessly across a matrix organization. Desire to work in a dynamic, fast-paced environment. Excellent interpersonal skills with the ability to influence clients, team members, management, and external groups, including challenging opinions. Strong attention to detail in a team environment. Strong oral and written communication, analytical and problem-solving skills. Ability to effectively communicate complex technical details to non-technical audiences. Ability to analyze, use structured problem solving and available tools to troubleshoot systems, identify root cause, action plans, impact and resolution options. Being comfortable with ambiguity and rapidly changing priorities. Eligibility Requirements You must be 18 years or older You must have a high school diploma or equivalent You must be willing to take a drug test, submit to a background investigation and submit fingerprints as part of the onboarding process You must be able to satisfy the requirements of Section 19 of the Federal Deposit Insurance Act. New hires (Level 4-7) must have 9 months of continuous service with the company before they are eligible to post on other roles. Once this new hire time in position requirement is met, the associate will have a minimum 6 months' time in position before they can post for future non-exempt roles. Employees, level 8 or greater, must have at least 18 months' time in position before they can post. All internal employees must consistently meet performance expectations and have approval from your manager to post (or the approval of your manager and HR if you don't meet the time in position or performance expectations). Legal authorization to work in the U.S. is required. We will not sponsor individuals for employment visas, now or in the future, for this job opening. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status. Our Commitment When you join us, you'll be part of an inclusive culture where your individual skills, experience, and voice are not only heard - but valued. Together, we're building a future where we can all belong, connect, and turn ideals into action. More than 50% of our workforce is engaged in our Employee Resource Groups (ERGs), where community and passion intersect to offer a safe space to learn and grow. This starts when you choose to apply for a role at Synchrony. We ensure all qualified applicants will receive consideration for employment without regard to age, race, color, religion, gender, sexual orientation, gender identity, national origin, disability, or veteran status. We're proud to have an award-winning culture for all. Grade/Level 12 The salary range for this position is 135 000.00 USD Annual and is eligible for an annual bonus based on individual and company performance. Actual compensation offered within the posted salary range will be based upon work experience, skill level or knowledge. Salaries are adjusted according to market in CA, NY Metro and Seattle. Reasonable Accommodation Notice Federal law requires employers to provide reasonable accommodation to qualified individuals with disabilities. Please tell us if you require a reasonable accommodation to apply for a job or to perform your job. Examples of reasonable accommodation include making a change to the application process or work procedures, providing documents in an alternate format, using a sign language interpreter, or using specialized equipment. If you need special accommodations, please call our Career Support Line so that we can discuss your specific situation. We can be reached at 1-. Representatives are available from 8am - 5pm Monday to Friday, Central Standard Time Job Family Group: Information Technology
02/09/2026
Full time
Job ID: Job Description: Role Summary/Purpose The Vice President, Solution Architect craves working in a hands-on system design and architecture environment and leads by example to make sure time sensitive projects get done on time and to specifications. To be successful in this role, deep expertise in solution architecture using UI, API, and full-stack designs, and the ability to influence and lead multiple teams is crucial. This VP will lead the architecture and support the development of our digital servicing applications by architecting and designing thoughtful solutions and maintain operational excellence, with a particular focus on scalability, performance and security as part of the overall solution design. The Solution Architect will architect complex business solutions by partnering with business and technology leaders to understand key challenges as well as produce process flows and system interaction diagrams to help drive these solutions. Our Way of Working We're proud to offer you choice and flexibility. At Synchrony, our way of working allows you to have the option to work from home near one of our Hubs or come into one of our offices. Occasionally you may be required to commute to our nearest office for in person engagement activities such as business or team meetings, training and culture events. You are the right candidate if you Have passion: Sure, you can code, but are you passionate about application development in a complex ecosystem, using the latest technologies, open-source projects and languages? Have common sense: Building is important, but do you think through designs to ensure they're the best solutions first? Are slightly obsessed with solution design: Do you focus on failure scenarios, performance, data integrity, security all the good stuff? Are a leader: This VP will influence a large cross functional team to deliver awesome cutting-edge customer facing applications. Are you up for the challenge? Learn quickly and adapt to new technology: Let's face it - technology changes by the minute. Are you able to quickly adapt and learn to be productive with new languages, operating systems, and tools? Think like a customer: Central to our products is our understanding of our customers' needs and requirements. Do you consider UX in your decision making, and think like a customer? Have tech chops. Are you ready to get into the weeds on complex technology solutions and be willing to identify the right tool for the right solution, not simply falling back on what you're comfortable with? Essential Responsibilities Design and guide the architecture for complex systems, ensuring that it is secure, scalable, performant, adaptable, and meets business needs. Assist in crafting and maintaining the architecture roadmap, future state technology architectural strategy, along with application modernization and migration roadmap. Design solutions to business needs by documenting systems, data, and business logic of an end-to-end business process. Ensure compliance with architecture, security, and technology standards set by Synchrony. Be a leading architect for development teams, influencing them through all phases of Agile development life cycle. Influence and collaborate with software developers, UX designers, product managers, application architects, and customer application experts to create exceptional application solutions. Implement new technologies and assist developers as they migrate to new technologies. Participate in Agile scrums consisting of cross-functional teams. Design data models to support complex business processes. Mentor and influence all levels of the team: in this role, you will have the opportunity to influence up and down the chain of command. Lead Agile sprints as the technical expert, including sprint planning, daily standups, backlog grooming sessions, and sprint reviews. Participate in troubleshooting production defects, root cause analysis, incident reports, and provide direction in problem resolution. Provide 24 7 on-call support periodically throughout the year. Identify ways to increase efficiency and improve system performance. Work with third party vendors to develop software and/or integrate their software into the company's products. Perform other duties and/or special projects as assigned. Qualifications/Requirements Bachelor's degree in computer science or related degree and a minimum of 8 years of experience with software engineering experience OR, in lieu of degree, High School Diploma/GED 10 years of experience with software engineering. Proven strong solution architecture skills and experience in designing complex technical solutions. Experience with microservices, event-driven architecture, and cloud native design patterns. Experience in architecting applications across the full stack including Cloud Native Application Architecture, Microservices ecosystem, RESTful APIs, API Gateway and Spring Framework. Experience with Java, Spring Boot, Spring Cloud and related open-source technologies. Familiarity with JSON, REST, and XML based web services. Experience with Database Architecture, Modeling, and familiarity with Oracle, MySQL, & SQL. Pivotal Cloud Foundry (PCF) experience is desired. Experience in iOS, Android, Web, React and AWS is desired. Experience using Splunk or similar tools for production support. Experience developing and supporting financial/banking applications is desired. Critical Thinking, creativity and problem-solving skills. Strong communication skills with technical and non-technical peers. Ability and flexibility to travel for business as required Desired Characteristics: Strong cross-functional team player with the ability to work seamlessly across a matrix organization. Desire to work in a dynamic, fast-paced environment. Excellent interpersonal skills with the ability to influence clients, team members, management, and external groups, including challenging opinions. Strong attention to detail in a team environment. Strong oral and written communication, analytical and problem-solving skills. Ability to effectively communicate complex technical details to non-technical audiences. Ability to analyze, use structured problem solving and available tools to troubleshoot systems, identify root cause, action plans, impact and resolution options. Being comfortable with ambiguity and rapidly changing priorities. Eligibility Requirements You must be 18 years or older You must have a high school diploma or equivalent You must be willing to take a drug test, submit to a background investigation and submit fingerprints as part of the onboarding process You must be able to satisfy the requirements of Section 19 of the Federal Deposit Insurance Act. New hires (Level 4-7) must have 9 months of continuous service with the company before they are eligible to post on other roles. Once this new hire time in position requirement is met, the associate will have a minimum 6 months' time in position before they can post for future non-exempt roles. Employees, level 8 or greater, must have at least 18 months' time in position before they can post. All internal employees must consistently meet performance expectations and have approval from your manager to post (or the approval of your manager and HR if you don't meet the time in position or performance expectations). Legal authorization to work in the U.S. is required. We will not sponsor individuals for employment visas, now or in the future, for this job opening. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status. Our Commitment When you join us, you'll be part of an inclusive culture where your individual skills, experience, and voice are not only heard - but valued. Together, we're building a future where we can all belong, connect, and turn ideals into action. More than 50% of our workforce is engaged in our Employee Resource Groups (ERGs), where community and passion intersect to offer a safe space to learn and grow. This starts when you choose to apply for a role at Synchrony. We ensure all qualified applicants will receive consideration for employment without regard to age, race, color, religion, gender, sexual orientation, gender identity, national origin, disability, or veteran status. We're proud to have an award-winning culture for all. Grade/Level 12 The salary range for this position is 135 000.00 USD Annual and is eligible for an annual bonus based on individual and company performance. Actual compensation offered within the posted salary range will be based upon work experience, skill level or knowledge. Salaries are adjusted according to market in CA, NY Metro and Seattle. Reasonable Accommodation Notice Federal law requires employers to provide reasonable accommodation to qualified individuals with disabilities. Please tell us if you require a reasonable accommodation to apply for a job or to perform your job. Examples of reasonable accommodation include making a change to the application process or work procedures, providing documents in an alternate format, using a sign language interpreter, or using specialized equipment. If you need special accommodations, please call our Career Support Line so that we can discuss your specific situation. We can be reached at 1-. Representatives are available from 8am - 5pm Monday to Friday, Central Standard Time Job Family Group: Information Technology
Job ID: Job Description: Role Summary/Purpose The Vice President, Solution Architect craves working in a hands-on system design and architecture environment and leads by example to make sure time sensitive projects get done on time and to specifications. To be successful in this role, deep expertise in solution architecture using UI, API, and full-stack designs, and the ability to influence and lead multiple teams is crucial. This VP will lead the architecture and support the development of our digital servicing applications by architecting and designing thoughtful solutions and maintain operational excellence, with a particular focus on scalability, performance and security as part of the overall solution design. The Solution Architect will architect complex business solutions by partnering with business and technology leaders to understand key challenges as well as produce process flows and system interaction diagrams to help drive these solutions. Our Way of Working We're proud to offer you choice and flexibility. At Synchrony, our way of working allows you to have the option to work from home near one of our Hubs or come into one of our offices. Occasionally you may be required to commute to our nearest office for in person engagement activities such as business or team meetings, training and culture events. You are the right candidate if you Have passion: Sure, you can code, but are you passionate about application development in a complex ecosystem, using the latest technologies, open-source projects and languages? Have common sense: Building is important, but do you think through designs to ensure they're the best solutions first? Are slightly obsessed with solution design: Do you focus on failure scenarios, performance, data integrity, security all the good stuff? Are a leader: This VP will influence a large cross functional team to deliver awesome cutting-edge customer facing applications. Are you up for the challenge? Learn quickly and adapt to new technology: Let's face it - technology changes by the minute. Are you able to quickly adapt and learn to be productive with new languages, operating systems, and tools? Think like a customer: Central to our products is our understanding of our customers' needs and requirements. Do you consider UX in your decision making, and think like a customer? Have tech chops. Are you ready to get into the weeds on complex technology solutions and be willing to identify the right tool for the right solution, not simply falling back on what you're comfortable with? Essential Responsibilities Design and guide the architecture for complex systems, ensuring that it is secure, scalable, performant, adaptable, and meets business needs. Assist in crafting and maintaining the architecture roadmap, future state technology architectural strategy, along with application modernization and migration roadmap. Design solutions to business needs by documenting systems, data, and business logic of an end-to-end business process. Ensure compliance with architecture, security, and technology standards set by Synchrony. Be a leading architect for development teams, influencing them through all phases of Agile development life cycle. Influence and collaborate with software developers, UX designers, product managers, application architects, and customer application experts to create exceptional application solutions. Implement new technologies and assist developers as they migrate to new technologies. Participate in Agile scrums consisting of cross-functional teams. Design data models to support complex business processes. Mentor and influence all levels of the team: in this role, you will have the opportunity to influence up and down the chain of command. Lead Agile sprints as the technical expert, including sprint planning, daily standups, backlog grooming sessions, and sprint reviews. Participate in troubleshooting production defects, root cause analysis, incident reports, and provide direction in problem resolution. Provide 24 7 on-call support periodically throughout the year. Identify ways to increase efficiency and improve system performance. Work with third party vendors to develop software and/or integrate their software into the company's products. Perform other duties and/or special projects as assigned. Qualifications/Requirements Bachelor's degree in computer science or related degree and a minimum of 8 years of experience with software engineering experience OR, in lieu of degree, High School Diploma/GED 10 years of experience with software engineering. Proven strong solution architecture skills and experience in designing complex technical solutions. Experience with microservices, event-driven architecture, and cloud native design patterns. Experience in architecting applications across the full stack including Cloud Native Application Architecture, Microservices ecosystem, RESTful APIs, API Gateway and Spring Framework. Experience with Java, Spring Boot, Spring Cloud and related open-source technologies. Familiarity with JSON, REST, and XML based web services. Experience with Database Architecture, Modeling, and familiarity with Oracle, MySQL, & SQL. Pivotal Cloud Foundry (PCF) experience is desired. Experience in iOS, Android, Web, React and AWS is desired. Experience using Splunk or similar tools for production support. Experience developing and supporting financial/banking applications is desired. Critical Thinking, creativity and problem-solving skills. Strong communication skills with technical and non-technical peers. Ability and flexibility to travel for business as required Desired Characteristics: Strong cross-functional team player with the ability to work seamlessly across a matrix organization. Desire to work in a dynamic, fast-paced environment. Excellent interpersonal skills with the ability to influence clients, team members, management, and external groups, including challenging opinions. Strong attention to detail in a team environment. Strong oral and written communication, analytical and problem-solving skills. Ability to effectively communicate complex technical details to non-technical audiences. Ability to analyze, use structured problem solving and available tools to troubleshoot systems, identify root cause, action plans, impact and resolution options. Being comfortable with ambiguity and rapidly changing priorities. Eligibility Requirements You must be 18 years or older You must have a high school diploma or equivalent You must be willing to take a drug test, submit to a background investigation and submit fingerprints as part of the onboarding process You must be able to satisfy the requirements of Section 19 of the Federal Deposit Insurance Act. New hires (Level 4-7) must have 9 months of continuous service with the company before they are eligible to post on other roles. Once this new hire time in position requirement is met, the associate will have a minimum 6 months' time in position before they can post for future non-exempt roles. Employees, level 8 or greater, must have at least 18 months' time in position before they can post. All internal employees must consistently meet performance expectations and have approval from your manager to post (or the approval of your manager and HR if you don't meet the time in position or performance expectations). Legal authorization to work in the U.S. is required. We will not sponsor individuals for employment visas, now or in the future, for this job opening. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status. Our Commitment When you join us, you'll be part of an inclusive culture where your individual skills, experience, and voice are not only heard - but valued. Together, we're building a future where we can all belong, connect, and turn ideals into action. More than 50% of our workforce is engaged in our Employee Resource Groups (ERGs), where community and passion intersect to offer a safe space to learn and grow. This starts when you choose to apply for a role at Synchrony. We ensure all qualified applicants will receive consideration for employment without regard to age, race, color, religion, gender, sexual orientation, gender identity, national origin, disability, or veteran status. We're proud to have an award-winning culture for all. Grade/Level 12 The salary range for this position is 135 000.00 USD Annual and is eligible for an annual bonus based on individual and company performance. Actual compensation offered within the posted salary range will be based upon work experience, skill level or knowledge. Salaries are adjusted according to market in CA, NY Metro and Seattle. Reasonable Accommodation Notice Federal law requires employers to provide reasonable accommodation to qualified individuals with disabilities. Please tell us if you require a reasonable accommodation to apply for a job or to perform your job. Examples of reasonable accommodation include making a change to the application process or work procedures, providing documents in an alternate format, using a sign language interpreter, or using specialized equipment. If you need special accommodations, please call our Career Support Line so that we can discuss your specific situation. We can be reached at 1-. Representatives are available from 8am - 5pm Monday to Friday, Central Standard Time Job Family Group: Information Technology
02/09/2026
Full time
Job ID: Job Description: Role Summary/Purpose The Vice President, Solution Architect craves working in a hands-on system design and architecture environment and leads by example to make sure time sensitive projects get done on time and to specifications. To be successful in this role, deep expertise in solution architecture using UI, API, and full-stack designs, and the ability to influence and lead multiple teams is crucial. This VP will lead the architecture and support the development of our digital servicing applications by architecting and designing thoughtful solutions and maintain operational excellence, with a particular focus on scalability, performance and security as part of the overall solution design. The Solution Architect will architect complex business solutions by partnering with business and technology leaders to understand key challenges as well as produce process flows and system interaction diagrams to help drive these solutions. Our Way of Working We're proud to offer you choice and flexibility. At Synchrony, our way of working allows you to have the option to work from home near one of our Hubs or come into one of our offices. Occasionally you may be required to commute to our nearest office for in person engagement activities such as business or team meetings, training and culture events. You are the right candidate if you Have passion: Sure, you can code, but are you passionate about application development in a complex ecosystem, using the latest technologies, open-source projects and languages? Have common sense: Building is important, but do you think through designs to ensure they're the best solutions first? Are slightly obsessed with solution design: Do you focus on failure scenarios, performance, data integrity, security all the good stuff? Are a leader: This VP will influence a large cross functional team to deliver awesome cutting-edge customer facing applications. Are you up for the challenge? Learn quickly and adapt to new technology: Let's face it - technology changes by the minute. Are you able to quickly adapt and learn to be productive with new languages, operating systems, and tools? Think like a customer: Central to our products is our understanding of our customers' needs and requirements. Do you consider UX in your decision making, and think like a customer? Have tech chops. Are you ready to get into the weeds on complex technology solutions and be willing to identify the right tool for the right solution, not simply falling back on what you're comfortable with? Essential Responsibilities Design and guide the architecture for complex systems, ensuring that it is secure, scalable, performant, adaptable, and meets business needs. Assist in crafting and maintaining the architecture roadmap, future state technology architectural strategy, along with application modernization and migration roadmap. Design solutions to business needs by documenting systems, data, and business logic of an end-to-end business process. Ensure compliance with architecture, security, and technology standards set by Synchrony. Be a leading architect for development teams, influencing them through all phases of Agile development life cycle. Influence and collaborate with software developers, UX designers, product managers, application architects, and customer application experts to create exceptional application solutions. Implement new technologies and assist developers as they migrate to new technologies. Participate in Agile scrums consisting of cross-functional teams. Design data models to support complex business processes. Mentor and influence all levels of the team: in this role, you will have the opportunity to influence up and down the chain of command. Lead Agile sprints as the technical expert, including sprint planning, daily standups, backlog grooming sessions, and sprint reviews. Participate in troubleshooting production defects, root cause analysis, incident reports, and provide direction in problem resolution. Provide 24 7 on-call support periodically throughout the year. Identify ways to increase efficiency and improve system performance. Work with third party vendors to develop software and/or integrate their software into the company's products. Perform other duties and/or special projects as assigned. Qualifications/Requirements Bachelor's degree in computer science or related degree and a minimum of 8 years of experience with software engineering experience OR, in lieu of degree, High School Diploma/GED 10 years of experience with software engineering. Proven strong solution architecture skills and experience in designing complex technical solutions. Experience with microservices, event-driven architecture, and cloud native design patterns. Experience in architecting applications across the full stack including Cloud Native Application Architecture, Microservices ecosystem, RESTful APIs, API Gateway and Spring Framework. Experience with Java, Spring Boot, Spring Cloud and related open-source technologies. Familiarity with JSON, REST, and XML based web services. Experience with Database Architecture, Modeling, and familiarity with Oracle, MySQL, & SQL. Pivotal Cloud Foundry (PCF) experience is desired. Experience in iOS, Android, Web, React and AWS is desired. Experience using Splunk or similar tools for production support. Experience developing and supporting financial/banking applications is desired. Critical Thinking, creativity and problem-solving skills. Strong communication skills with technical and non-technical peers. Ability and flexibility to travel for business as required Desired Characteristics: Strong cross-functional team player with the ability to work seamlessly across a matrix organization. Desire to work in a dynamic, fast-paced environment. Excellent interpersonal skills with the ability to influence clients, team members, management, and external groups, including challenging opinions. Strong attention to detail in a team environment. Strong oral and written communication, analytical and problem-solving skills. Ability to effectively communicate complex technical details to non-technical audiences. Ability to analyze, use structured problem solving and available tools to troubleshoot systems, identify root cause, action plans, impact and resolution options. Being comfortable with ambiguity and rapidly changing priorities. Eligibility Requirements You must be 18 years or older You must have a high school diploma or equivalent You must be willing to take a drug test, submit to a background investigation and submit fingerprints as part of the onboarding process You must be able to satisfy the requirements of Section 19 of the Federal Deposit Insurance Act. New hires (Level 4-7) must have 9 months of continuous service with the company before they are eligible to post on other roles. Once this new hire time in position requirement is met, the associate will have a minimum 6 months' time in position before they can post for future non-exempt roles. Employees, level 8 or greater, must have at least 18 months' time in position before they can post. All internal employees must consistently meet performance expectations and have approval from your manager to post (or the approval of your manager and HR if you don't meet the time in position or performance expectations). Legal authorization to work in the U.S. is required. We will not sponsor individuals for employment visas, now or in the future, for this job opening. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status. Our Commitment When you join us, you'll be part of an inclusive culture where your individual skills, experience, and voice are not only heard - but valued. Together, we're building a future where we can all belong, connect, and turn ideals into action. More than 50% of our workforce is engaged in our Employee Resource Groups (ERGs), where community and passion intersect to offer a safe space to learn and grow. This starts when you choose to apply for a role at Synchrony. We ensure all qualified applicants will receive consideration for employment without regard to age, race, color, religion, gender, sexual orientation, gender identity, national origin, disability, or veteran status. We're proud to have an award-winning culture for all. Grade/Level 12 The salary range for this position is 135 000.00 USD Annual and is eligible for an annual bonus based on individual and company performance. Actual compensation offered within the posted salary range will be based upon work experience, skill level or knowledge. Salaries are adjusted according to market in CA, NY Metro and Seattle. Reasonable Accommodation Notice Federal law requires employers to provide reasonable accommodation to qualified individuals with disabilities. Please tell us if you require a reasonable accommodation to apply for a job or to perform your job. Examples of reasonable accommodation include making a change to the application process or work procedures, providing documents in an alternate format, using a sign language interpreter, or using specialized equipment. If you need special accommodations, please call our Career Support Line so that we can discuss your specific situation. We can be reached at 1-. Representatives are available from 8am - 5pm Monday to Friday, Central Standard Time Job Family Group: Information Technology
Job ID: Job Description: Role Summary/Purpose As an Assistant Vice President, API Engineer, you will be a main engineer of our Java microservices helping to lead the entire development process. You will be a leader on an Agile team aligned to a SAFe Agile Release Train, and you'll bring us ideas about how to do things differently. You'll be defining what Software Engineering means here and how it can affect the entire industry. This role has a particular focus on credit, lending, and underwriting capabilities built in-house as well as interfacing with external parties. It's the ideal time to come aboard-we're focused on the future, continuing to evolve as a company and help define the financial technology industry. With so much opportunity available, this is where you can make your mark. Essential Responsibilities Lead a cross-shore development team Influence and collaborate with technology, product, and credit stakeholders Mentor and influence up and down the chain of command Participate in Agile scrums with cross-functional teams Participate in agile sprints including planning, daily standups, backlog grooming sessions and reviews Analyze production defects, troubleshoot systems, identify root cause and implement fixes Provide 24 7 on-call support periodically throughout the year Work with third party vendors to develop software and/or integrate their software into our products Perform other duties and/or special projects as assigned Qualifications/Requirements Bachelor's degree and 4 years of software development or technical product management experience, or in lieu of degree, High School Diploma/GED, and 6 years of software developer or technical product management experience Java Development Experience, particular with Java Spring Boot Critical Thinking, creativity, and problem solving Ability and flexibility to travel for business as required Desired Characteristics: Deep experience building and consuming web services via SOAP and REST Deep Agile expertise Strong Java Spring development skills Experience with dependency management tools like Maven Experience with continuous integration environments like Jenkins Experience building and deploying application on Pivotal Cloud Foundry Experience with writing unit, integration, and UI test cases Eligibility Requirements You must be 18 years or older You must have a high school diploma or equivalent You must be willing to take a drug test, submit to a background investigation and submit fingerprints as part of the onboarding process You must be able to satisfy the requirements of Section 19 of the Federal Deposit Insurance Act. New hires (Level 4-7) must have 9 months of continuous service with the company before they are eligible to post on other roles. Once this new hire time in position requirement is met, the associate will have a minimum 6 months' time in position before they can post for future non-exempt roles. Employees, level 8 or greater, must have at least 18 months' time in position before they can post. All internal employees must consistently meet performance expectations and have approval from your manager to post (or the approval of your manager and HR if you don't meet the time in position or performance expectations). Legal authorization to work in the U.S. is required. We will not sponsor individuals for employment visas, now or in the future, for this job opening. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status. Our Commitment When you join us, you'll be part of an inclusive culture where your individual skills, experience, and voice are not only heard - but valued. Together, we're building a future where we can all belong, connect, and turn ideals into action. More than 50% of our workforce is engaged in our Employee Resource Groups (ERGs), where community and passion intersect to offer a safe space to learn and grow. This starts when you choose to apply for a role at Synchrony. We ensure all qualified applicants will receive consideration for employment without regard to age, race, color, religion, gender, sexual orientation, gender identity, national origin, disability, or veteran status. We're proud to have an award-winning culture for all. Grade/Level 10 The salary range for this position is 100 000.00 USD Annual and is eligible for an annual bonus based on individual and company performance. Actual compensation offered within the posted salary range will be based upon work experience, skill level or knowledge. Salaries are adjusted according to market in CA, NY Metro and Seattle. Reasonable Accommodation Notice Federal law requires employers to provide reasonable accommodation to qualified individuals with disabilities. Please tell us if you require a reasonable accommodation to apply for a job or to perform your job. Examples of reasonable accommodation include making a change to the application process or work procedures, providing documents in an alternate format, using a sign language interpreter, or using specialized equipment. If you need special accommodations, please call our Career Support Line so that we can discuss your specific situation. We can be reached at 1-. Representatives are available from 8am - 5pm Monday to Friday, Central Standard Time Job Family Group: Information Technology
02/09/2026
Full time
Job ID: Job Description: Role Summary/Purpose As an Assistant Vice President, API Engineer, you will be a main engineer of our Java microservices helping to lead the entire development process. You will be a leader on an Agile team aligned to a SAFe Agile Release Train, and you'll bring us ideas about how to do things differently. You'll be defining what Software Engineering means here and how it can affect the entire industry. This role has a particular focus on credit, lending, and underwriting capabilities built in-house as well as interfacing with external parties. It's the ideal time to come aboard-we're focused on the future, continuing to evolve as a company and help define the financial technology industry. With so much opportunity available, this is where you can make your mark. Essential Responsibilities Lead a cross-shore development team Influence and collaborate with technology, product, and credit stakeholders Mentor and influence up and down the chain of command Participate in Agile scrums with cross-functional teams Participate in agile sprints including planning, daily standups, backlog grooming sessions and reviews Analyze production defects, troubleshoot systems, identify root cause and implement fixes Provide 24 7 on-call support periodically throughout the year Work with third party vendors to develop software and/or integrate their software into our products Perform other duties and/or special projects as assigned Qualifications/Requirements Bachelor's degree and 4 years of software development or technical product management experience, or in lieu of degree, High School Diploma/GED, and 6 years of software developer or technical product management experience Java Development Experience, particular with Java Spring Boot Critical Thinking, creativity, and problem solving Ability and flexibility to travel for business as required Desired Characteristics: Deep experience building and consuming web services via SOAP and REST Deep Agile expertise Strong Java Spring development skills Experience with dependency management tools like Maven Experience with continuous integration environments like Jenkins Experience building and deploying application on Pivotal Cloud Foundry Experience with writing unit, integration, and UI test cases Eligibility Requirements You must be 18 years or older You must have a high school diploma or equivalent You must be willing to take a drug test, submit to a background investigation and submit fingerprints as part of the onboarding process You must be able to satisfy the requirements of Section 19 of the Federal Deposit Insurance Act. New hires (Level 4-7) must have 9 months of continuous service with the company before they are eligible to post on other roles. Once this new hire time in position requirement is met, the associate will have a minimum 6 months' time in position before they can post for future non-exempt roles. Employees, level 8 or greater, must have at least 18 months' time in position before they can post. All internal employees must consistently meet performance expectations and have approval from your manager to post (or the approval of your manager and HR if you don't meet the time in position or performance expectations). Legal authorization to work in the U.S. is required. We will not sponsor individuals for employment visas, now or in the future, for this job opening. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status. Our Commitment When you join us, you'll be part of an inclusive culture where your individual skills, experience, and voice are not only heard - but valued. Together, we're building a future where we can all belong, connect, and turn ideals into action. More than 50% of our workforce is engaged in our Employee Resource Groups (ERGs), where community and passion intersect to offer a safe space to learn and grow. This starts when you choose to apply for a role at Synchrony. We ensure all qualified applicants will receive consideration for employment without regard to age, race, color, religion, gender, sexual orientation, gender identity, national origin, disability, or veteran status. We're proud to have an award-winning culture for all. Grade/Level 10 The salary range for this position is 100 000.00 USD Annual and is eligible for an annual bonus based on individual and company performance. Actual compensation offered within the posted salary range will be based upon work experience, skill level or knowledge. Salaries are adjusted according to market in CA, NY Metro and Seattle. Reasonable Accommodation Notice Federal law requires employers to provide reasonable accommodation to qualified individuals with disabilities. Please tell us if you require a reasonable accommodation to apply for a job or to perform your job. Examples of reasonable accommodation include making a change to the application process or work procedures, providing documents in an alternate format, using a sign language interpreter, or using specialized equipment. If you need special accommodations, please call our Career Support Line so that we can discuss your specific situation. We can be reached at 1-. Representatives are available from 8am - 5pm Monday to Friday, Central Standard Time Job Family Group: Information Technology
Job ID: Job Description: Role Summary/Purpose The Vice President, Solution Architect craves working in a hands-on system design and architecture environment and leads by example to make sure time sensitive projects get done on time and to specifications. To be successful in this role, deep expertise in solution architecture using UI, API, and full-stack designs, and the ability to influence and lead multiple teams is crucial. This VP will lead the architecture and support the development of our digital servicing applications by architecting and designing thoughtful solutions and maintain operational excellence, with a particular focus on scalability, performance and security as part of the overall solution design. The Solution Architect will architect complex business solutions by partnering with business and technology leaders to understand key challenges as well as produce process flows and system interaction diagrams to help drive these solutions. Our Way of Working We're proud to offer you choice and flexibility. At Synchrony, our way of working allows you to have the option to work from home near one of our Hubs or come into one of our offices. Occasionally you may be required to commute to our nearest office for in person engagement activities such as business or team meetings, training and culture events. You are the right candidate if you Have passion: Sure, you can code, but are you passionate about application development in a complex ecosystem, using the latest technologies, open-source projects and languages? Have common sense: Building is important, but do you think through designs to ensure they're the best solutions first? Are slightly obsessed with solution design: Do you focus on failure scenarios, performance, data integrity, security all the good stuff? Are a leader: This VP will influence a large cross functional team to deliver awesome cutting-edge customer facing applications. Are you up for the challenge? Learn quickly and adapt to new technology: Let's face it - technology changes by the minute. Are you able to quickly adapt and learn to be productive with new languages, operating systems, and tools? Think like a customer: Central to our products is our understanding of our customers' needs and requirements. Do you consider UX in your decision making, and think like a customer? Have tech chops. Are you ready to get into the weeds on complex technology solutions and be willing to identify the right tool for the right solution, not simply falling back on what you're comfortable with? Essential Responsibilities Design and guide the architecture for complex systems, ensuring that it is secure, scalable, performant, adaptable, and meets business needs. Assist in crafting and maintaining the architecture roadmap, future state technology architectural strategy, along with application modernization and migration roadmap. Design solutions to business needs by documenting systems, data, and business logic of an end-to-end business process. Ensure compliance with architecture, security, and technology standards set by Synchrony. Be a leading architect for development teams, influencing them through all phases of Agile development life cycle. Influence and collaborate with software developers, UX designers, product managers, application architects, and customer application experts to create exceptional application solutions. Implement new technologies and assist developers as they migrate to new technologies. Participate in Agile scrums consisting of cross-functional teams. Design data models to support complex business processes. Mentor and influence all levels of the team: in this role, you will have the opportunity to influence up and down the chain of command. Lead Agile sprints as the technical expert, including sprint planning, daily standups, backlog grooming sessions, and sprint reviews. Participate in troubleshooting production defects, root cause analysis, incident reports, and provide direction in problem resolution. Provide 24 7 on-call support periodically throughout the year. Identify ways to increase efficiency and improve system performance. Work with third party vendors to develop software and/or integrate their software into the company's products. Perform other duties and/or special projects as assigned. Qualifications/Requirements Bachelor's degree in computer science or related degree and a minimum of 8 years of experience with software engineering experience OR, in lieu of degree, High School Diploma/GED 10 years of experience with software engineering. Proven strong solution architecture skills and experience in designing complex technical solutions. Experience with microservices, event-driven architecture, and cloud native design patterns. Experience in architecting applications across the full stack including Cloud Native Application Architecture, Microservices ecosystem, RESTful APIs, API Gateway and Spring Framework. Experience with Java, Spring Boot, Spring Cloud and related open-source technologies. Familiarity with JSON, REST, and XML based web services. Experience with Database Architecture, Modeling, and familiarity with Oracle, MySQL, & SQL. Pivotal Cloud Foundry (PCF) experience is desired. Experience in iOS, Android, Web, React and AWS is desired. Experience using Splunk or similar tools for production support. Experience developing and supporting financial/banking applications is desired. Critical Thinking, creativity and problem-solving skills. Strong communication skills with technical and non-technical peers. Ability and flexibility to travel for business as required Desired Characteristics: Strong cross-functional team player with the ability to work seamlessly across a matrix organization. Desire to work in a dynamic, fast-paced environment. Excellent interpersonal skills with the ability to influence clients, team members, management, and external groups, including challenging opinions. Strong attention to detail in a team environment. Strong oral and written communication, analytical and problem-solving skills. Ability to effectively communicate complex technical details to non-technical audiences. Ability to analyze, use structured problem solving and available tools to troubleshoot systems, identify root cause, action plans, impact and resolution options. Being comfortable with ambiguity and rapidly changing priorities. Eligibility Requirements You must be 18 years or older You must have a high school diploma or equivalent You must be willing to take a drug test, submit to a background investigation and submit fingerprints as part of the onboarding process You must be able to satisfy the requirements of Section 19 of the Federal Deposit Insurance Act. New hires (Level 4-7) must have 9 months of continuous service with the company before they are eligible to post on other roles. Once this new hire time in position requirement is met, the associate will have a minimum 6 months' time in position before they can post for future non-exempt roles. Employees, level 8 or greater, must have at least 18 months' time in position before they can post. All internal employees must consistently meet performance expectations and have approval from your manager to post (or the approval of your manager and HR if you don't meet the time in position or performance expectations). Legal authorization to work in the U.S. is required. We will not sponsor individuals for employment visas, now or in the future, for this job opening. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status. Our Commitment When you join us, you'll be part of an inclusive culture where your individual skills, experience, and voice are not only heard - but valued. Together, we're building a future where we can all belong, connect, and turn ideals into action. More than 50% of our workforce is engaged in our Employee Resource Groups (ERGs), where community and passion intersect to offer a safe space to learn and grow. This starts when you choose to apply for a role at Synchrony. We ensure all qualified applicants will receive consideration for employment without regard to age, race, color, religion, gender, sexual orientation, gender identity, national origin, disability, or veteran status. We're proud to have an award-winning culture for all. Grade/Level 12 The salary range for this position is 135 000.00 USD Annual and is eligible for an annual bonus based on individual and company performance. Actual compensation offered within the posted salary range will be based upon work experience, skill level or knowledge. Salaries are adjusted according to market in CA, NY Metro and Seattle. Reasonable Accommodation Notice Federal law requires employers to provide reasonable accommodation to qualified individuals with disabilities. Please tell us if you require a reasonable accommodation to apply for a job or to perform your job. Examples of reasonable accommodation include making a change to the application process or work procedures, providing documents in an alternate format, using a sign language interpreter, or using specialized equipment. If you need special accommodations, please call our Career Support Line so that we can discuss your specific situation. We can be reached at 1-. Representatives are available from 8am - 5pm Monday to Friday, Central Standard Time Job Family Group: Information Technology
02/09/2026
Full time
Job ID: Job Description: Role Summary/Purpose The Vice President, Solution Architect craves working in a hands-on system design and architecture environment and leads by example to make sure time sensitive projects get done on time and to specifications. To be successful in this role, deep expertise in solution architecture using UI, API, and full-stack designs, and the ability to influence and lead multiple teams is crucial. This VP will lead the architecture and support the development of our digital servicing applications by architecting and designing thoughtful solutions and maintain operational excellence, with a particular focus on scalability, performance and security as part of the overall solution design. The Solution Architect will architect complex business solutions by partnering with business and technology leaders to understand key challenges as well as produce process flows and system interaction diagrams to help drive these solutions. Our Way of Working We're proud to offer you choice and flexibility. At Synchrony, our way of working allows you to have the option to work from home near one of our Hubs or come into one of our offices. Occasionally you may be required to commute to our nearest office for in person engagement activities such as business or team meetings, training and culture events. You are the right candidate if you Have passion: Sure, you can code, but are you passionate about application development in a complex ecosystem, using the latest technologies, open-source projects and languages? Have common sense: Building is important, but do you think through designs to ensure they're the best solutions first? Are slightly obsessed with solution design: Do you focus on failure scenarios, performance, data integrity, security all the good stuff? Are a leader: This VP will influence a large cross functional team to deliver awesome cutting-edge customer facing applications. Are you up for the challenge? Learn quickly and adapt to new technology: Let's face it - technology changes by the minute. Are you able to quickly adapt and learn to be productive with new languages, operating systems, and tools? Think like a customer: Central to our products is our understanding of our customers' needs and requirements. Do you consider UX in your decision making, and think like a customer? Have tech chops. Are you ready to get into the weeds on complex technology solutions and be willing to identify the right tool for the right solution, not simply falling back on what you're comfortable with? Essential Responsibilities Design and guide the architecture for complex systems, ensuring that it is secure, scalable, performant, adaptable, and meets business needs. Assist in crafting and maintaining the architecture roadmap, future state technology architectural strategy, along with application modernization and migration roadmap. Design solutions to business needs by documenting systems, data, and business logic of an end-to-end business process. Ensure compliance with architecture, security, and technology standards set by Synchrony. Be a leading architect for development teams, influencing them through all phases of Agile development life cycle. Influence and collaborate with software developers, UX designers, product managers, application architects, and customer application experts to create exceptional application solutions. Implement new technologies and assist developers as they migrate to new technologies. Participate in Agile scrums consisting of cross-functional teams. Design data models to support complex business processes. Mentor and influence all levels of the team: in this role, you will have the opportunity to influence up and down the chain of command. Lead Agile sprints as the technical expert, including sprint planning, daily standups, backlog grooming sessions, and sprint reviews. Participate in troubleshooting production defects, root cause analysis, incident reports, and provide direction in problem resolution. Provide 24 7 on-call support periodically throughout the year. Identify ways to increase efficiency and improve system performance. Work with third party vendors to develop software and/or integrate their software into the company's products. Perform other duties and/or special projects as assigned. Qualifications/Requirements Bachelor's degree in computer science or related degree and a minimum of 8 years of experience with software engineering experience OR, in lieu of degree, High School Diploma/GED 10 years of experience with software engineering. Proven strong solution architecture skills and experience in designing complex technical solutions. Experience with microservices, event-driven architecture, and cloud native design patterns. Experience in architecting applications across the full stack including Cloud Native Application Architecture, Microservices ecosystem, RESTful APIs, API Gateway and Spring Framework. Experience with Java, Spring Boot, Spring Cloud and related open-source technologies. Familiarity with JSON, REST, and XML based web services. Experience with Database Architecture, Modeling, and familiarity with Oracle, MySQL, & SQL. Pivotal Cloud Foundry (PCF) experience is desired. Experience in iOS, Android, Web, React and AWS is desired. Experience using Splunk or similar tools for production support. Experience developing and supporting financial/banking applications is desired. Critical Thinking, creativity and problem-solving skills. Strong communication skills with technical and non-technical peers. Ability and flexibility to travel for business as required Desired Characteristics: Strong cross-functional team player with the ability to work seamlessly across a matrix organization. Desire to work in a dynamic, fast-paced environment. Excellent interpersonal skills with the ability to influence clients, team members, management, and external groups, including challenging opinions. Strong attention to detail in a team environment. Strong oral and written communication, analytical and problem-solving skills. Ability to effectively communicate complex technical details to non-technical audiences. Ability to analyze, use structured problem solving and available tools to troubleshoot systems, identify root cause, action plans, impact and resolution options. Being comfortable with ambiguity and rapidly changing priorities. Eligibility Requirements You must be 18 years or older You must have a high school diploma or equivalent You must be willing to take a drug test, submit to a background investigation and submit fingerprints as part of the onboarding process You must be able to satisfy the requirements of Section 19 of the Federal Deposit Insurance Act. New hires (Level 4-7) must have 9 months of continuous service with the company before they are eligible to post on other roles. Once this new hire time in position requirement is met, the associate will have a minimum 6 months' time in position before they can post for future non-exempt roles. Employees, level 8 or greater, must have at least 18 months' time in position before they can post. All internal employees must consistently meet performance expectations and have approval from your manager to post (or the approval of your manager and HR if you don't meet the time in position or performance expectations). Legal authorization to work in the U.S. is required. We will not sponsor individuals for employment visas, now or in the future, for this job opening. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status. Our Commitment When you join us, you'll be part of an inclusive culture where your individual skills, experience, and voice are not only heard - but valued. Together, we're building a future where we can all belong, connect, and turn ideals into action. More than 50% of our workforce is engaged in our Employee Resource Groups (ERGs), where community and passion intersect to offer a safe space to learn and grow. This starts when you choose to apply for a role at Synchrony. We ensure all qualified applicants will receive consideration for employment without regard to age, race, color, religion, gender, sexual orientation, gender identity, national origin, disability, or veteran status. We're proud to have an award-winning culture for all. Grade/Level 12 The salary range for this position is 135 000.00 USD Annual and is eligible for an annual bonus based on individual and company performance. Actual compensation offered within the posted salary range will be based upon work experience, skill level or knowledge. Salaries are adjusted according to market in CA, NY Metro and Seattle. Reasonable Accommodation Notice Federal law requires employers to provide reasonable accommodation to qualified individuals with disabilities. Please tell us if you require a reasonable accommodation to apply for a job or to perform your job. Examples of reasonable accommodation include making a change to the application process or work procedures, providing documents in an alternate format, using a sign language interpreter, or using specialized equipment. If you need special accommodations, please call our Career Support Line so that we can discuss your specific situation. We can be reached at 1-. Representatives are available from 8am - 5pm Monday to Friday, Central Standard Time Job Family Group: Information Technology
Job ID: Job Description: Role Summary/Purpose The Vice President, Solution Architect craves working in a hands-on system design and architecture environment and leads by example to make sure time sensitive projects get done on time and to specifications. To be successful in this role, deep expertise in solution architecture using UI, API, and full-stack designs, and the ability to influence and lead multiple teams is crucial. This VP will lead the architecture and support the development of our digital servicing applications by architecting and designing thoughtful solutions and maintain operational excellence, with a particular focus on scalability, performance and security as part of the overall solution design. The Solution Architect will architect complex business solutions by partnering with business and technology leaders to understand key challenges as well as produce process flows and system interaction diagrams to help drive these solutions. Our Way of Working We're proud to offer you choice and flexibility. At Synchrony, our way of working allows you to have the option to work from home near one of our Hubs or come into one of our offices. Occasionally you may be required to commute to our nearest office for in person engagement activities such as business or team meetings, training and culture events. You are the right candidate if you Have passion: Sure, you can code, but are you passionate about application development in a complex ecosystem, using the latest technologies, open-source projects and languages? Have common sense: Building is important, but do you think through designs to ensure they're the best solutions first? Are slightly obsessed with solution design: Do you focus on failure scenarios, performance, data integrity, security all the good stuff? Are a leader: This VP will influence a large cross functional team to deliver awesome cutting-edge customer facing applications. Are you up for the challenge? Learn quickly and adapt to new technology: Let's face it - technology changes by the minute. Are you able to quickly adapt and learn to be productive with new languages, operating systems, and tools? Think like a customer: Central to our products is our understanding of our customers' needs and requirements. Do you consider UX in your decision making, and think like a customer? Have tech chops. Are you ready to get into the weeds on complex technology solutions and be willing to identify the right tool for the right solution, not simply falling back on what you're comfortable with? Essential Responsibilities Design and guide the architecture for complex systems, ensuring that it is secure, scalable, performant, adaptable, and meets business needs. Assist in crafting and maintaining the architecture roadmap, future state technology architectural strategy, along with application modernization and migration roadmap. Design solutions to business needs by documenting systems, data, and business logic of an end-to-end business process. Ensure compliance with architecture, security, and technology standards set by Synchrony. Be a leading architect for development teams, influencing them through all phases of Agile development life cycle. Influence and collaborate with software developers, UX designers, product managers, application architects, and customer application experts to create exceptional application solutions. Implement new technologies and assist developers as they migrate to new technologies. Participate in Agile scrums consisting of cross-functional teams. Design data models to support complex business processes. Mentor and influence all levels of the team: in this role, you will have the opportunity to influence up and down the chain of command. Lead Agile sprints as the technical expert, including sprint planning, daily standups, backlog grooming sessions, and sprint reviews. Participate in troubleshooting production defects, root cause analysis, incident reports, and provide direction in problem resolution. Provide 24 7 on-call support periodically throughout the year. Identify ways to increase efficiency and improve system performance. Work with third party vendors to develop software and/or integrate their software into the company's products. Perform other duties and/or special projects as assigned. Qualifications/Requirements Bachelor's degree in computer science or related degree and a minimum of 8 years of experience with software engineering experience OR, in lieu of degree, High School Diploma/GED 10 years of experience with software engineering. Proven strong solution architecture skills and experience in designing complex technical solutions. Experience with microservices, event-driven architecture, and cloud native design patterns. Experience in architecting applications across the full stack including Cloud Native Application Architecture, Microservices ecosystem, RESTful APIs, API Gateway and Spring Framework. Experience with Java, Spring Boot, Spring Cloud and related open-source technologies. Familiarity with JSON, REST, and XML based web services. Experience with Database Architecture, Modeling, and familiarity with Oracle, MySQL, & SQL. Pivotal Cloud Foundry (PCF) experience is desired. Experience in iOS, Android, Web, React and AWS is desired. Experience using Splunk or similar tools for production support. Experience developing and supporting financial/banking applications is desired. Critical Thinking, creativity and problem-solving skills. Strong communication skills with technical and non-technical peers. Ability and flexibility to travel for business as required Desired Characteristics: Strong cross-functional team player with the ability to work seamlessly across a matrix organization. Desire to work in a dynamic, fast-paced environment. Excellent interpersonal skills with the ability to influence clients, team members, management, and external groups, including challenging opinions. Strong attention to detail in a team environment. Strong oral and written communication, analytical and problem-solving skills. Ability to effectively communicate complex technical details to non-technical audiences. Ability to analyze, use structured problem solving and available tools to troubleshoot systems, identify root cause, action plans, impact and resolution options. Being comfortable with ambiguity and rapidly changing priorities. Eligibility Requirements You must be 18 years or older You must have a high school diploma or equivalent You must be willing to take a drug test, submit to a background investigation and submit fingerprints as part of the onboarding process You must be able to satisfy the requirements of Section 19 of the Federal Deposit Insurance Act. New hires (Level 4-7) must have 9 months of continuous service with the company before they are eligible to post on other roles. Once this new hire time in position requirement is met, the associate will have a minimum 6 months' time in position before they can post for future non-exempt roles. Employees, level 8 or greater, must have at least 18 months' time in position before they can post. All internal employees must consistently meet performance expectations and have approval from your manager to post (or the approval of your manager and HR if you don't meet the time in position or performance expectations). Legal authorization to work in the U.S. is required. We will not sponsor individuals for employment visas, now or in the future, for this job opening. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status. Our Commitment When you join us, you'll be part of an inclusive culture where your individual skills, experience, and voice are not only heard - but valued. Together, we're building a future where we can all belong, connect, and turn ideals into action. More than 50% of our workforce is engaged in our Employee Resource Groups (ERGs), where community and passion intersect to offer a safe space to learn and grow. This starts when you choose to apply for a role at Synchrony. We ensure all qualified applicants will receive consideration for employment without regard to age, race, color, religion, gender, sexual orientation, gender identity, national origin, disability, or veteran status. We're proud to have an award-winning culture for all. Grade/Level 12 The salary range for this position is 135 000.00 USD Annual and is eligible for an annual bonus based on individual and company performance. Actual compensation offered within the posted salary range will be based upon work experience, skill level or knowledge. Salaries are adjusted according to market in CA, NY Metro and Seattle. Reasonable Accommodation Notice Federal law requires employers to provide reasonable accommodation to qualified individuals with disabilities. Please tell us if you require a reasonable accommodation to apply for a job or to perform your job. Examples of reasonable accommodation include making a change to the application process or work procedures, providing documents in an alternate format, using a sign language interpreter, or using specialized equipment. If you need special accommodations, please call our Career Support Line so that we can discuss your specific situation. We can be reached at 1-. Representatives are available from 8am - 5pm Monday to Friday, Central Standard Time Job Family Group: Information Technology
02/09/2026
Full time
Job ID: Job Description: Role Summary/Purpose The Vice President, Solution Architect craves working in a hands-on system design and architecture environment and leads by example to make sure time sensitive projects get done on time and to specifications. To be successful in this role, deep expertise in solution architecture using UI, API, and full-stack designs, and the ability to influence and lead multiple teams is crucial. This VP will lead the architecture and support the development of our digital servicing applications by architecting and designing thoughtful solutions and maintain operational excellence, with a particular focus on scalability, performance and security as part of the overall solution design. The Solution Architect will architect complex business solutions by partnering with business and technology leaders to understand key challenges as well as produce process flows and system interaction diagrams to help drive these solutions. Our Way of Working We're proud to offer you choice and flexibility. At Synchrony, our way of working allows you to have the option to work from home near one of our Hubs or come into one of our offices. Occasionally you may be required to commute to our nearest office for in person engagement activities such as business or team meetings, training and culture events. You are the right candidate if you Have passion: Sure, you can code, but are you passionate about application development in a complex ecosystem, using the latest technologies, open-source projects and languages? Have common sense: Building is important, but do you think through designs to ensure they're the best solutions first? Are slightly obsessed with solution design: Do you focus on failure scenarios, performance, data integrity, security all the good stuff? Are a leader: This VP will influence a large cross functional team to deliver awesome cutting-edge customer facing applications. Are you up for the challenge? Learn quickly and adapt to new technology: Let's face it - technology changes by the minute. Are you able to quickly adapt and learn to be productive with new languages, operating systems, and tools? Think like a customer: Central to our products is our understanding of our customers' needs and requirements. Do you consider UX in your decision making, and think like a customer? Have tech chops. Are you ready to get into the weeds on complex technology solutions and be willing to identify the right tool for the right solution, not simply falling back on what you're comfortable with? Essential Responsibilities Design and guide the architecture for complex systems, ensuring that it is secure, scalable, performant, adaptable, and meets business needs. Assist in crafting and maintaining the architecture roadmap, future state technology architectural strategy, along with application modernization and migration roadmap. Design solutions to business needs by documenting systems, data, and business logic of an end-to-end business process. Ensure compliance with architecture, security, and technology standards set by Synchrony. Be a leading architect for development teams, influencing them through all phases of Agile development life cycle. Influence and collaborate with software developers, UX designers, product managers, application architects, and customer application experts to create exceptional application solutions. Implement new technologies and assist developers as they migrate to new technologies. Participate in Agile scrums consisting of cross-functional teams. Design data models to support complex business processes. Mentor and influence all levels of the team: in this role, you will have the opportunity to influence up and down the chain of command. Lead Agile sprints as the technical expert, including sprint planning, daily standups, backlog grooming sessions, and sprint reviews. Participate in troubleshooting production defects, root cause analysis, incident reports, and provide direction in problem resolution. Provide 24 7 on-call support periodically throughout the year. Identify ways to increase efficiency and improve system performance. Work with third party vendors to develop software and/or integrate their software into the company's products. Perform other duties and/or special projects as assigned. Qualifications/Requirements Bachelor's degree in computer science or related degree and a minimum of 8 years of experience with software engineering experience OR, in lieu of degree, High School Diploma/GED 10 years of experience with software engineering. Proven strong solution architecture skills and experience in designing complex technical solutions. Experience with microservices, event-driven architecture, and cloud native design patterns. Experience in architecting applications across the full stack including Cloud Native Application Architecture, Microservices ecosystem, RESTful APIs, API Gateway and Spring Framework. Experience with Java, Spring Boot, Spring Cloud and related open-source technologies. Familiarity with JSON, REST, and XML based web services. Experience with Database Architecture, Modeling, and familiarity with Oracle, MySQL, & SQL. Pivotal Cloud Foundry (PCF) experience is desired. Experience in iOS, Android, Web, React and AWS is desired. Experience using Splunk or similar tools for production support. Experience developing and supporting financial/banking applications is desired. Critical Thinking, creativity and problem-solving skills. Strong communication skills with technical and non-technical peers. Ability and flexibility to travel for business as required Desired Characteristics: Strong cross-functional team player with the ability to work seamlessly across a matrix organization. Desire to work in a dynamic, fast-paced environment. Excellent interpersonal skills with the ability to influence clients, team members, management, and external groups, including challenging opinions. Strong attention to detail in a team environment. Strong oral and written communication, analytical and problem-solving skills. Ability to effectively communicate complex technical details to non-technical audiences. Ability to analyze, use structured problem solving and available tools to troubleshoot systems, identify root cause, action plans, impact and resolution options. Being comfortable with ambiguity and rapidly changing priorities. Eligibility Requirements You must be 18 years or older You must have a high school diploma or equivalent You must be willing to take a drug test, submit to a background investigation and submit fingerprints as part of the onboarding process You must be able to satisfy the requirements of Section 19 of the Federal Deposit Insurance Act. New hires (Level 4-7) must have 9 months of continuous service with the company before they are eligible to post on other roles. Once this new hire time in position requirement is met, the associate will have a minimum 6 months' time in position before they can post for future non-exempt roles. Employees, level 8 or greater, must have at least 18 months' time in position before they can post. All internal employees must consistently meet performance expectations and have approval from your manager to post (or the approval of your manager and HR if you don't meet the time in position or performance expectations). Legal authorization to work in the U.S. is required. We will not sponsor individuals for employment visas, now or in the future, for this job opening. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status. Our Commitment When you join us, you'll be part of an inclusive culture where your individual skills, experience, and voice are not only heard - but valued. Together, we're building a future where we can all belong, connect, and turn ideals into action. More than 50% of our workforce is engaged in our Employee Resource Groups (ERGs), where community and passion intersect to offer a safe space to learn and grow. This starts when you choose to apply for a role at Synchrony. We ensure all qualified applicants will receive consideration for employment without regard to age, race, color, religion, gender, sexual orientation, gender identity, national origin, disability, or veteran status. We're proud to have an award-winning culture for all. Grade/Level 12 The salary range for this position is 135 000.00 USD Annual and is eligible for an annual bonus based on individual and company performance. Actual compensation offered within the posted salary range will be based upon work experience, skill level or knowledge. Salaries are adjusted according to market in CA, NY Metro and Seattle. Reasonable Accommodation Notice Federal law requires employers to provide reasonable accommodation to qualified individuals with disabilities. Please tell us if you require a reasonable accommodation to apply for a job or to perform your job. Examples of reasonable accommodation include making a change to the application process or work procedures, providing documents in an alternate format, using a sign language interpreter, or using specialized equipment. If you need special accommodations, please call our Career Support Line so that we can discuss your specific situation. We can be reached at 1-. Representatives are available from 8am - 5pm Monday to Friday, Central Standard Time Job Family Group: Information Technology
Job ID: Job Description: Role Summary/Purpose This Loyalty Program Manager will be responsible for the technical management and delivery of the strategic initiatives of world-class loyalty capabilities and processes to drive growth and efficiency for Synchrony customers and partners. These responsibilities include loyalty vendor evaluation & management, consultation with client teams on leveraging new/available rewards capabilities and features, delivery of new client launches and conversions, leading migrations from legacy and/or 3rd party platforms to market leading loyalty platform(s) and on-going research of key loyalty market trends and new products in market for SYF evaluation. Manages various technology programs to drive integration of key systems and processes. Responsible for managing project reviews, feasibility, cost benefit analysis, prioritization, initiation, execution, and closure for all project work related to the loyalty program. Serve as the Technical Project Manager for critical projects that differentiate loyalty programs; applies technical expertise and Agile experience to project schedules and on time delivery. Our Way of Working We're proud to offer you choice and flexibility. At Synchrony, our way of working allows you to have the option to work from home near one of our Hubs or come into one of our offices. Occasionally you may be required to commute to our nearest office for in person engagement activities such as business or team meetings, training and culture events. Essential Responsibilities Strong Agile experience in leading / managing client launches and migrations to loyalty platform(s) to deliver market leading loyalty features and capabilities that differentiate SYF in the market; operates with an Agile mind-set Deep Subject Matter Expertise in the loyalty space including knowledge and expertise in Fiserv's Premier Loyalty Platform and/or other loyalty platforms Provides vision, leadership, and strategy to deliver on the strategic loyalty product roadmap Ensures compliance with Agile methodologies and the Office of Agile processes and standards Develops, maintains, and ensures compliance of application release management, outage management and change control processes and standards Develops and maintains relationships with the Synchrony Loyalty product team, client marketing managers, IT leaders, developers, architects, key suppliers and other stakeholders to define and deliver services and documentation required for continuity of critical bank loyalty operations and processes Ensures delivery of a strong operational controls framework through program delivery Ensures successful completion of all work executed by the team and 3rd parties (on time, on budget, and ensuring quality) Creates, communicates, and manages the project plans and other required project documentation and provides updates as necessary. Maintains project documentation, including Kanban and JIRA boards, requirements, conceptual design, test plans, schedules, risks / issues and presentations. Develops peer, cross functional and cross business relationships to maximize best practice sharing and team effectiveness Financial planning and ownership of program budgets Perform other duties and/or special projects as assigned. Qualifications/Requirements Bachelor's degree with minimum 5 years of IT experience or in lieu of degree, high school diploma/GED with minimum 9 years IT experience. Minimum of 5 years of loyalty experience in either a management consulting background delivering large-scale IT solutions and/or outsourced application development/operations management background. Minimum 5 years of experience in managing large direct and matrixed teams Minimum 5 years of experience in payments industry Desired Characteristics: Experience managing teams via Agile system development life cycle methodologies Deep knowledge of loyalty systems and launch, migration and conversion strategies supporting strong loyalty programs; deep knowledge of the Premier Loyalty Platform (PLP) is a plus Knowledge of marketing strategies and analytic driven solutions is a plus Ability to manage multiple, high priority efforts effectively under significant deadline pressure Outstanding written and verbal communications skills, including ability to present to large groups Outstanding negotiation skills to work with multiple internal clients and external loyalty providers Outstanding people management skills Outstanding leadership ability, including ability to develop and motivate diverse teams Ability to thrive in a highly matrixed environment on multiple priorities under pressure Strategic thinker that constantly challenges clients and teams to improve Self-starter and results driven Eligibility Requirements You must be 18 years or older You must have a high school diploma or equivalent You must be willing to take a drug test, submit to a background investigation and submit fingerprints as part of the onboarding process You must be able to satisfy the requirements of Section 19 of the Federal Deposit Insurance Act. New hires (Level 4-7) must have 9 months of continuous service with the company before they are eligible to post on other roles. Once this new hire time in position requirement is met, the associate will have a minimum 6 months' time in position before they can post for future non-exempt roles. Employees, level 8 or greater, must have at least 18 months' time in position before they can post. All internal employees must consistently meet performance expectations and have approval from your manager to post (or the approval of your manager and HR if you don't meet the time in position or performance expectations). Legal authorization to work in the U.S. is required. We will not sponsor individuals for employment visas, now or in the future, for this job opening. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status. Our Commitment When you join us, you'll be part of an inclusive culture where your individual skills, experience, and voice are not only heard - but valued. Together, we're building a future where we can all belong, connect, and turn ideals into action. More than 50% of our workforce is engaged in our Employee Resource Groups (ERGs), where community and passion intersect to offer a safe space to learn and grow. This starts when you choose to apply for a role at Synchrony. We ensure all qualified applicants will receive consideration for employment without regard to age, race, color, religion, gender, sexual orientation, gender identity, national origin, disability, or veteran status. We're proud to have an award-winning culture for all. Grade/Level 12 The salary range for this position is 110 000.00 USD Annual and is eligible for an annual bonus based on individual and company performance. Actual compensation offered within the posted salary range will be based upon work experience, skill level or knowledge. Salaries are adjusted according to market in CA, NY Metro and Seattle. Reasonable Accommodation Notice Federal law requires employers to provide reasonable accommodation to qualified individuals with disabilities. Please tell us if you require a reasonable accommodation to apply for a job or to perform your job. Examples of reasonable accommodation include making a change to the application process or work procedures, providing documents in an alternate format, using a sign language interpreter, or using specialized equipment. If you need special accommodations, please call our Career Support Line so that we can discuss your specific situation. We can be reached at 1-. Representatives are available from 8am - 5pm Monday to Friday, Central Standard Time Job Family Group: Information Technology
02/09/2026
Full time
Job ID: Job Description: Role Summary/Purpose This Loyalty Program Manager will be responsible for the technical management and delivery of the strategic initiatives of world-class loyalty capabilities and processes to drive growth and efficiency for Synchrony customers and partners. These responsibilities include loyalty vendor evaluation & management, consultation with client teams on leveraging new/available rewards capabilities and features, delivery of new client launches and conversions, leading migrations from legacy and/or 3rd party platforms to market leading loyalty platform(s) and on-going research of key loyalty market trends and new products in market for SYF evaluation. Manages various technology programs to drive integration of key systems and processes. Responsible for managing project reviews, feasibility, cost benefit analysis, prioritization, initiation, execution, and closure for all project work related to the loyalty program. Serve as the Technical Project Manager for critical projects that differentiate loyalty programs; applies technical expertise and Agile experience to project schedules and on time delivery. Our Way of Working We're proud to offer you choice and flexibility. At Synchrony, our way of working allows you to have the option to work from home near one of our Hubs or come into one of our offices. Occasionally you may be required to commute to our nearest office for in person engagement activities such as business or team meetings, training and culture events. Essential Responsibilities Strong Agile experience in leading / managing client launches and migrations to loyalty platform(s) to deliver market leading loyalty features and capabilities that differentiate SYF in the market; operates with an Agile mind-set Deep Subject Matter Expertise in the loyalty space including knowledge and expertise in Fiserv's Premier Loyalty Platform and/or other loyalty platforms Provides vision, leadership, and strategy to deliver on the strategic loyalty product roadmap Ensures compliance with Agile methodologies and the Office of Agile processes and standards Develops, maintains, and ensures compliance of application release management, outage management and change control processes and standards Develops and maintains relationships with the Synchrony Loyalty product team, client marketing managers, IT leaders, developers, architects, key suppliers and other stakeholders to define and deliver services and documentation required for continuity of critical bank loyalty operations and processes Ensures delivery of a strong operational controls framework through program delivery Ensures successful completion of all work executed by the team and 3rd parties (on time, on budget, and ensuring quality) Creates, communicates, and manages the project plans and other required project documentation and provides updates as necessary. Maintains project documentation, including Kanban and JIRA boards, requirements, conceptual design, test plans, schedules, risks / issues and presentations. Develops peer, cross functional and cross business relationships to maximize best practice sharing and team effectiveness Financial planning and ownership of program budgets Perform other duties and/or special projects as assigned. Qualifications/Requirements Bachelor's degree with minimum 5 years of IT experience or in lieu of degree, high school diploma/GED with minimum 9 years IT experience. Minimum of 5 years of loyalty experience in either a management consulting background delivering large-scale IT solutions and/or outsourced application development/operations management background. Minimum 5 years of experience in managing large direct and matrixed teams Minimum 5 years of experience in payments industry Desired Characteristics: Experience managing teams via Agile system development life cycle methodologies Deep knowledge of loyalty systems and launch, migration and conversion strategies supporting strong loyalty programs; deep knowledge of the Premier Loyalty Platform (PLP) is a plus Knowledge of marketing strategies and analytic driven solutions is a plus Ability to manage multiple, high priority efforts effectively under significant deadline pressure Outstanding written and verbal communications skills, including ability to present to large groups Outstanding negotiation skills to work with multiple internal clients and external loyalty providers Outstanding people management skills Outstanding leadership ability, including ability to develop and motivate diverse teams Ability to thrive in a highly matrixed environment on multiple priorities under pressure Strategic thinker that constantly challenges clients and teams to improve Self-starter and results driven Eligibility Requirements You must be 18 years or older You must have a high school diploma or equivalent You must be willing to take a drug test, submit to a background investigation and submit fingerprints as part of the onboarding process You must be able to satisfy the requirements of Section 19 of the Federal Deposit Insurance Act. New hires (Level 4-7) must have 9 months of continuous service with the company before they are eligible to post on other roles. Once this new hire time in position requirement is met, the associate will have a minimum 6 months' time in position before they can post for future non-exempt roles. Employees, level 8 or greater, must have at least 18 months' time in position before they can post. All internal employees must consistently meet performance expectations and have approval from your manager to post (or the approval of your manager and HR if you don't meet the time in position or performance expectations). Legal authorization to work in the U.S. is required. We will not sponsor individuals for employment visas, now or in the future, for this job opening. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status. Our Commitment When you join us, you'll be part of an inclusive culture where your individual skills, experience, and voice are not only heard - but valued. Together, we're building a future where we can all belong, connect, and turn ideals into action. More than 50% of our workforce is engaged in our Employee Resource Groups (ERGs), where community and passion intersect to offer a safe space to learn and grow. This starts when you choose to apply for a role at Synchrony. We ensure all qualified applicants will receive consideration for employment without regard to age, race, color, religion, gender, sexual orientation, gender identity, national origin, disability, or veteran status. We're proud to have an award-winning culture for all. Grade/Level 12 The salary range for this position is 110 000.00 USD Annual and is eligible for an annual bonus based on individual and company performance. Actual compensation offered within the posted salary range will be based upon work experience, skill level or knowledge. Salaries are adjusted according to market in CA, NY Metro and Seattle. Reasonable Accommodation Notice Federal law requires employers to provide reasonable accommodation to qualified individuals with disabilities. Please tell us if you require a reasonable accommodation to apply for a job or to perform your job. Examples of reasonable accommodation include making a change to the application process or work procedures, providing documents in an alternate format, using a sign language interpreter, or using specialized equipment. If you need special accommodations, please call our Career Support Line so that we can discuss your specific situation. We can be reached at 1-. Representatives are available from 8am - 5pm Monday to Friday, Central Standard Time Job Family Group: Information Technology
Job ID: Job Description: Role Summary/Purpose The Vice President, Solution Architect craves working in a hands-on system design and architecture environment and leads by example to make sure time sensitive projects get done on time and to specifications. To be successful in this role, deep expertise in solution architecture using UI, API, and full-stack designs, and the ability to influence and lead multiple teams is crucial. This VP will lead the architecture and support the development of our digital servicing applications by architecting and designing thoughtful solutions and maintain operational excellence, with a particular focus on scalability, performance and security as part of the overall solution design. The Solution Architect will architect complex business solutions by partnering with business and technology leaders to understand key challenges as well as produce process flows and system interaction diagrams to help drive these solutions. Our Way of Working We're proud to offer you choice and flexibility. At Synchrony, our way of working allows you to have the option to work from home near one of our Hubs or come into one of our offices. Occasionally you may be required to commute to our nearest office for in person engagement activities such as business or team meetings, training and culture events. You are the right candidate if you Have passion: Sure, you can code, but are you passionate about application development in a complex ecosystem, using the latest technologies, open-source projects and languages? Have common sense: Building is important, but do you think through designs to ensure they're the best solutions first? Are slightly obsessed with solution design: Do you focus on failure scenarios, performance, data integrity, security all the good stuff? Are a leader: This VP will influence a large cross functional team to deliver awesome cutting-edge customer facing applications. Are you up for the challenge? Learn quickly and adapt to new technology: Let's face it - technology changes by the minute. Are you able to quickly adapt and learn to be productive with new languages, operating systems, and tools? Think like a customer: Central to our products is our understanding of our customers' needs and requirements. Do you consider UX in your decision making, and think like a customer? Have tech chops. Are you ready to get into the weeds on complex technology solutions and be willing to identify the right tool for the right solution, not simply falling back on what you're comfortable with? Essential Responsibilities Design and guide the architecture for complex systems, ensuring that it is secure, scalable, performant, adaptable, and meets business needs. Assist in crafting and maintaining the architecture roadmap, future state technology architectural strategy, along with application modernization and migration roadmap. Design solutions to business needs by documenting systems, data, and business logic of an end-to-end business process. Ensure compliance with architecture, security, and technology standards set by Synchrony. Be a leading architect for development teams, influencing them through all phases of Agile development life cycle. Influence and collaborate with software developers, UX designers, product managers, application architects, and customer application experts to create exceptional application solutions. Implement new technologies and assist developers as they migrate to new technologies. Participate in Agile scrums consisting of cross-functional teams. Design data models to support complex business processes. Mentor and influence all levels of the team: in this role, you will have the opportunity to influence up and down the chain of command. Lead Agile sprints as the technical expert, including sprint planning, daily standups, backlog grooming sessions, and sprint reviews. Participate in troubleshooting production defects, root cause analysis, incident reports, and provide direction in problem resolution. Provide 24 7 on-call support periodically throughout the year. Identify ways to increase efficiency and improve system performance. Work with third party vendors to develop software and/or integrate their software into the company's products. Perform other duties and/or special projects as assigned. Qualifications/Requirements Bachelor's degree in computer science or related degree and a minimum of 8 years of experience with software engineering experience OR, in lieu of degree, High School Diploma/GED 10 years of experience with software engineering. Proven strong solution architecture skills and experience in designing complex technical solutions. Experience with microservices, event-driven architecture, and cloud native design patterns. Experience in architecting applications across the full stack including Cloud Native Application Architecture, Microservices ecosystem, RESTful APIs, API Gateway and Spring Framework. Experience with Java, Spring Boot, Spring Cloud and related open-source technologies. Familiarity with JSON, REST, and XML based web services. Experience with Database Architecture, Modeling, and familiarity with Oracle, MySQL, & SQL. Pivotal Cloud Foundry (PCF) experience is desired. Experience in iOS, Android, Web, React and AWS is desired. Experience using Splunk or similar tools for production support. Experience developing and supporting financial/banking applications is desired. Critical Thinking, creativity and problem-solving skills. Strong communication skills with technical and non-technical peers. Ability and flexibility to travel for business as required Desired Characteristics: Strong cross-functional team player with the ability to work seamlessly across a matrix organization. Desire to work in a dynamic, fast-paced environment. Excellent interpersonal skills with the ability to influence clients, team members, management, and external groups, including challenging opinions. Strong attention to detail in a team environment. Strong oral and written communication, analytical and problem-solving skills. Ability to effectively communicate complex technical details to non-technical audiences. Ability to analyze, use structured problem solving and available tools to troubleshoot systems, identify root cause, action plans, impact and resolution options. Being comfortable with ambiguity and rapidly changing priorities. Eligibility Requirements You must be 18 years or older You must have a high school diploma or equivalent You must be willing to take a drug test, submit to a background investigation and submit fingerprints as part of the onboarding process You must be able to satisfy the requirements of Section 19 of the Federal Deposit Insurance Act. New hires (Level 4-7) must have 9 months of continuous service with the company before they are eligible to post on other roles. Once this new hire time in position requirement is met, the associate will have a minimum 6 months' time in position before they can post for future non-exempt roles. Employees, level 8 or greater, must have at least 18 months' time in position before they can post. All internal employees must consistently meet performance expectations and have approval from your manager to post (or the approval of your manager and HR if you don't meet the time in position or performance expectations). Legal authorization to work in the U.S. is required. We will not sponsor individuals for employment visas, now or in the future, for this job opening. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status. Our Commitment When you join us, you'll be part of an inclusive culture where your individual skills, experience, and voice are not only heard - but valued. Together, we're building a future where we can all belong, connect, and turn ideals into action. More than 50% of our workforce is engaged in our Employee Resource Groups (ERGs), where community and passion intersect to offer a safe space to learn and grow. This starts when you choose to apply for a role at Synchrony. We ensure all qualified applicants will receive consideration for employment without regard to age, race, color, religion, gender, sexual orientation, gender identity, national origin, disability, or veteran status. We're proud to have an award-winning culture for all. Grade/Level 12 The salary range for this position is 135 000.00 USD Annual and is eligible for an annual bonus based on individual and company performance. Actual compensation offered within the posted salary range will be based upon work experience, skill level or knowledge. Salaries are adjusted according to market in CA, NY Metro and Seattle. Reasonable Accommodation Notice Federal law requires employers to provide reasonable accommodation to qualified individuals with disabilities. Please tell us if you require a reasonable accommodation to apply for a job or to perform your job. Examples of reasonable accommodation include making a change to the application process or work procedures, providing documents in an alternate format, using a sign language interpreter, or using specialized equipment. If you need special accommodations, please call our Career Support Line so that we can discuss your specific situation. We can be reached at 1-. Representatives are available from 8am - 5pm Monday to Friday, Central Standard Time Job Family Group: Information Technology
02/09/2026
Full time
Job ID: Job Description: Role Summary/Purpose The Vice President, Solution Architect craves working in a hands-on system design and architecture environment and leads by example to make sure time sensitive projects get done on time and to specifications. To be successful in this role, deep expertise in solution architecture using UI, API, and full-stack designs, and the ability to influence and lead multiple teams is crucial. This VP will lead the architecture and support the development of our digital servicing applications by architecting and designing thoughtful solutions and maintain operational excellence, with a particular focus on scalability, performance and security as part of the overall solution design. The Solution Architect will architect complex business solutions by partnering with business and technology leaders to understand key challenges as well as produce process flows and system interaction diagrams to help drive these solutions. Our Way of Working We're proud to offer you choice and flexibility. At Synchrony, our way of working allows you to have the option to work from home near one of our Hubs or come into one of our offices. Occasionally you may be required to commute to our nearest office for in person engagement activities such as business or team meetings, training and culture events. You are the right candidate if you Have passion: Sure, you can code, but are you passionate about application development in a complex ecosystem, using the latest technologies, open-source projects and languages? Have common sense: Building is important, but do you think through designs to ensure they're the best solutions first? Are slightly obsessed with solution design: Do you focus on failure scenarios, performance, data integrity, security all the good stuff? Are a leader: This VP will influence a large cross functional team to deliver awesome cutting-edge customer facing applications. Are you up for the challenge? Learn quickly and adapt to new technology: Let's face it - technology changes by the minute. Are you able to quickly adapt and learn to be productive with new languages, operating systems, and tools? Think like a customer: Central to our products is our understanding of our customers' needs and requirements. Do you consider UX in your decision making, and think like a customer? Have tech chops. Are you ready to get into the weeds on complex technology solutions and be willing to identify the right tool for the right solution, not simply falling back on what you're comfortable with? Essential Responsibilities Design and guide the architecture for complex systems, ensuring that it is secure, scalable, performant, adaptable, and meets business needs. Assist in crafting and maintaining the architecture roadmap, future state technology architectural strategy, along with application modernization and migration roadmap. Design solutions to business needs by documenting systems, data, and business logic of an end-to-end business process. Ensure compliance with architecture, security, and technology standards set by Synchrony. Be a leading architect for development teams, influencing them through all phases of Agile development life cycle. Influence and collaborate with software developers, UX designers, product managers, application architects, and customer application experts to create exceptional application solutions. Implement new technologies and assist developers as they migrate to new technologies. Participate in Agile scrums consisting of cross-functional teams. Design data models to support complex business processes. Mentor and influence all levels of the team: in this role, you will have the opportunity to influence up and down the chain of command. Lead Agile sprints as the technical expert, including sprint planning, daily standups, backlog grooming sessions, and sprint reviews. Participate in troubleshooting production defects, root cause analysis, incident reports, and provide direction in problem resolution. Provide 24 7 on-call support periodically throughout the year. Identify ways to increase efficiency and improve system performance. Work with third party vendors to develop software and/or integrate their software into the company's products. Perform other duties and/or special projects as assigned. Qualifications/Requirements Bachelor's degree in computer science or related degree and a minimum of 8 years of experience with software engineering experience OR, in lieu of degree, High School Diploma/GED 10 years of experience with software engineering. Proven strong solution architecture skills and experience in designing complex technical solutions. Experience with microservices, event-driven architecture, and cloud native design patterns. Experience in architecting applications across the full stack including Cloud Native Application Architecture, Microservices ecosystem, RESTful APIs, API Gateway and Spring Framework. Experience with Java, Spring Boot, Spring Cloud and related open-source technologies. Familiarity with JSON, REST, and XML based web services. Experience with Database Architecture, Modeling, and familiarity with Oracle, MySQL, & SQL. Pivotal Cloud Foundry (PCF) experience is desired. Experience in iOS, Android, Web, React and AWS is desired. Experience using Splunk or similar tools for production support. Experience developing and supporting financial/banking applications is desired. Critical Thinking, creativity and problem-solving skills. Strong communication skills with technical and non-technical peers. Ability and flexibility to travel for business as required Desired Characteristics: Strong cross-functional team player with the ability to work seamlessly across a matrix organization. Desire to work in a dynamic, fast-paced environment. Excellent interpersonal skills with the ability to influence clients, team members, management, and external groups, including challenging opinions. Strong attention to detail in a team environment. Strong oral and written communication, analytical and problem-solving skills. Ability to effectively communicate complex technical details to non-technical audiences. Ability to analyze, use structured problem solving and available tools to troubleshoot systems, identify root cause, action plans, impact and resolution options. Being comfortable with ambiguity and rapidly changing priorities. Eligibility Requirements You must be 18 years or older You must have a high school diploma or equivalent You must be willing to take a drug test, submit to a background investigation and submit fingerprints as part of the onboarding process You must be able to satisfy the requirements of Section 19 of the Federal Deposit Insurance Act. New hires (Level 4-7) must have 9 months of continuous service with the company before they are eligible to post on other roles. Once this new hire time in position requirement is met, the associate will have a minimum 6 months' time in position before they can post for future non-exempt roles. Employees, level 8 or greater, must have at least 18 months' time in position before they can post. All internal employees must consistently meet performance expectations and have approval from your manager to post (or the approval of your manager and HR if you don't meet the time in position or performance expectations). Legal authorization to work in the U.S. is required. We will not sponsor individuals for employment visas, now or in the future, for this job opening. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status. Our Commitment When you join us, you'll be part of an inclusive culture where your individual skills, experience, and voice are not only heard - but valued. Together, we're building a future where we can all belong, connect, and turn ideals into action. More than 50% of our workforce is engaged in our Employee Resource Groups (ERGs), where community and passion intersect to offer a safe space to learn and grow. This starts when you choose to apply for a role at Synchrony. We ensure all qualified applicants will receive consideration for employment without regard to age, race, color, religion, gender, sexual orientation, gender identity, national origin, disability, or veteran status. We're proud to have an award-winning culture for all. Grade/Level 12 The salary range for this position is 135 000.00 USD Annual and is eligible for an annual bonus based on individual and company performance. Actual compensation offered within the posted salary range will be based upon work experience, skill level or knowledge. Salaries are adjusted according to market in CA, NY Metro and Seattle. Reasonable Accommodation Notice Federal law requires employers to provide reasonable accommodation to qualified individuals with disabilities. Please tell us if you require a reasonable accommodation to apply for a job or to perform your job. Examples of reasonable accommodation include making a change to the application process or work procedures, providing documents in an alternate format, using a sign language interpreter, or using specialized equipment. If you need special accommodations, please call our Career Support Line so that we can discuss your specific situation. We can be reached at 1-. Representatives are available from 8am - 5pm Monday to Friday, Central Standard Time Job Family Group: Information Technology
Job ID: Job Description: Role Summary/Purpose The Vice President, Solution Architect craves working in a hands-on system design and architecture environment and leads by example to make sure time sensitive projects get done on time and to specifications. To be successful in this role, deep expertise in solution architecture using UI, API, and full-stack designs, and the ability to influence and lead multiple teams is crucial. This VP will lead the architecture and support the development of our digital servicing applications by architecting and designing thoughtful solutions and maintain operational excellence, with a particular focus on scalability, performance and security as part of the overall solution design. The Solution Architect will architect complex business solutions by partnering with business and technology leaders to understand key challenges as well as produce process flows and system interaction diagrams to help drive these solutions. Our Way of Working We're proud to offer you choice and flexibility. At Synchrony, our way of working allows you to have the option to work from home near one of our Hubs or come into one of our offices. Occasionally you may be required to commute to our nearest office for in person engagement activities such as business or team meetings, training and culture events. You are the right candidate if you Have passion: Sure, you can code, but are you passionate about application development in a complex ecosystem, using the latest technologies, open-source projects and languages? Have common sense: Building is important, but do you think through designs to ensure they're the best solutions first? Are slightly obsessed with solution design: Do you focus on failure scenarios, performance, data integrity, security all the good stuff? Are a leader: This VP will influence a large cross functional team to deliver awesome cutting-edge customer facing applications. Are you up for the challenge? Learn quickly and adapt to new technology: Let's face it - technology changes by the minute. Are you able to quickly adapt and learn to be productive with new languages, operating systems, and tools? Think like a customer: Central to our products is our understanding of our customers' needs and requirements. Do you consider UX in your decision making, and think like a customer? Have tech chops. Are you ready to get into the weeds on complex technology solutions and be willing to identify the right tool for the right solution, not simply falling back on what you're comfortable with? Essential Responsibilities Design and guide the architecture for complex systems, ensuring that it is secure, scalable, performant, adaptable, and meets business needs. Assist in crafting and maintaining the architecture roadmap, future state technology architectural strategy, along with application modernization and migration roadmap. Design solutions to business needs by documenting systems, data, and business logic of an end-to-end business process. Ensure compliance with architecture, security, and technology standards set by Synchrony. Be a leading architect for development teams, influencing them through all phases of Agile development life cycle. Influence and collaborate with software developers, UX designers, product managers, application architects, and customer application experts to create exceptional application solutions. Implement new technologies and assist developers as they migrate to new technologies. Participate in Agile scrums consisting of cross-functional teams. Design data models to support complex business processes. Mentor and influence all levels of the team: in this role, you will have the opportunity to influence up and down the chain of command. Lead Agile sprints as the technical expert, including sprint planning, daily standups, backlog grooming sessions, and sprint reviews. Participate in troubleshooting production defects, root cause analysis, incident reports, and provide direction in problem resolution. Provide 24 7 on-call support periodically throughout the year. Identify ways to increase efficiency and improve system performance. Work with third party vendors to develop software and/or integrate their software into the company's products. Perform other duties and/or special projects as assigned. Qualifications/Requirements Bachelor's degree in computer science or related degree and a minimum of 8 years of experience with software engineering experience OR, in lieu of degree, High School Diploma/GED 10 years of experience with software engineering. Proven strong solution architecture skills and experience in designing complex technical solutions. Experience with microservices, event-driven architecture, and cloud native design patterns. Experience in architecting applications across the full stack including Cloud Native Application Architecture, Microservices ecosystem, RESTful APIs, API Gateway and Spring Framework. Experience with Java, Spring Boot, Spring Cloud and related open-source technologies. Familiarity with JSON, REST, and XML based web services. Experience with Database Architecture, Modeling, and familiarity with Oracle, MySQL, & SQL. Pivotal Cloud Foundry (PCF) experience is desired. Experience in iOS, Android, Web, React and AWS is desired. Experience using Splunk or similar tools for production support. Experience developing and supporting financial/banking applications is desired. Critical Thinking, creativity and problem-solving skills. Strong communication skills with technical and non-technical peers. Ability and flexibility to travel for business as required Desired Characteristics: Strong cross-functional team player with the ability to work seamlessly across a matrix organization. Desire to work in a dynamic, fast-paced environment. Excellent interpersonal skills with the ability to influence clients, team members, management, and external groups, including challenging opinions. Strong attention to detail in a team environment. Strong oral and written communication, analytical and problem-solving skills. Ability to effectively communicate complex technical details to non-technical audiences. Ability to analyze, use structured problem solving and available tools to troubleshoot systems, identify root cause, action plans, impact and resolution options. Being comfortable with ambiguity and rapidly changing priorities. Eligibility Requirements You must be 18 years or older You must have a high school diploma or equivalent You must be willing to take a drug test, submit to a background investigation and submit fingerprints as part of the onboarding process You must be able to satisfy the requirements of Section 19 of the Federal Deposit Insurance Act. New hires (Level 4-7) must have 9 months of continuous service with the company before they are eligible to post on other roles. Once this new hire time in position requirement is met, the associate will have a minimum 6 months' time in position before they can post for future non-exempt roles. Employees, level 8 or greater, must have at least 18 months' time in position before they can post. All internal employees must consistently meet performance expectations and have approval from your manager to post (or the approval of your manager and HR if you don't meet the time in position or performance expectations). Legal authorization to work in the U.S. is required. We will not sponsor individuals for employment visas, now or in the future, for this job opening. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status. Our Commitment When you join us, you'll be part of an inclusive culture where your individual skills, experience, and voice are not only heard - but valued. Together, we're building a future where we can all belong, connect, and turn ideals into action. More than 50% of our workforce is engaged in our Employee Resource Groups (ERGs), where community and passion intersect to offer a safe space to learn and grow. This starts when you choose to apply for a role at Synchrony. We ensure all qualified applicants will receive consideration for employment without regard to age, race, color, religion, gender, sexual orientation, gender identity, national origin, disability, or veteran status. We're proud to have an award-winning culture for all. Grade/Level 12 The salary range for this position is 135 000.00 USD Annual and is eligible for an annual bonus based on individual and company performance. Actual compensation offered within the posted salary range will be based upon work experience, skill level or knowledge. Salaries are adjusted according to market in CA, NY Metro and Seattle. Reasonable Accommodation Notice Federal law requires employers to provide reasonable accommodation to qualified individuals with disabilities. Please tell us if you require a reasonable accommodation to apply for a job or to perform your job. Examples of reasonable accommodation include making a change to the application process or work procedures, providing documents in an alternate format, using a sign language interpreter, or using specialized equipment. If you need special accommodations, please call our Career Support Line so that we can discuss your specific situation. We can be reached at 1-. Representatives are available from 8am - 5pm Monday to Friday, Central Standard Time Job Family Group: Information Technology
02/09/2026
Full time
Job ID: Job Description: Role Summary/Purpose The Vice President, Solution Architect craves working in a hands-on system design and architecture environment and leads by example to make sure time sensitive projects get done on time and to specifications. To be successful in this role, deep expertise in solution architecture using UI, API, and full-stack designs, and the ability to influence and lead multiple teams is crucial. This VP will lead the architecture and support the development of our digital servicing applications by architecting and designing thoughtful solutions and maintain operational excellence, with a particular focus on scalability, performance and security as part of the overall solution design. The Solution Architect will architect complex business solutions by partnering with business and technology leaders to understand key challenges as well as produce process flows and system interaction diagrams to help drive these solutions. Our Way of Working We're proud to offer you choice and flexibility. At Synchrony, our way of working allows you to have the option to work from home near one of our Hubs or come into one of our offices. Occasionally you may be required to commute to our nearest office for in person engagement activities such as business or team meetings, training and culture events. You are the right candidate if you Have passion: Sure, you can code, but are you passionate about application development in a complex ecosystem, using the latest technologies, open-source projects and languages? Have common sense: Building is important, but do you think through designs to ensure they're the best solutions first? Are slightly obsessed with solution design: Do you focus on failure scenarios, performance, data integrity, security all the good stuff? Are a leader: This VP will influence a large cross functional team to deliver awesome cutting-edge customer facing applications. Are you up for the challenge? Learn quickly and adapt to new technology: Let's face it - technology changes by the minute. Are you able to quickly adapt and learn to be productive with new languages, operating systems, and tools? Think like a customer: Central to our products is our understanding of our customers' needs and requirements. Do you consider UX in your decision making, and think like a customer? Have tech chops. Are you ready to get into the weeds on complex technology solutions and be willing to identify the right tool for the right solution, not simply falling back on what you're comfortable with? Essential Responsibilities Design and guide the architecture for complex systems, ensuring that it is secure, scalable, performant, adaptable, and meets business needs. Assist in crafting and maintaining the architecture roadmap, future state technology architectural strategy, along with application modernization and migration roadmap. Design solutions to business needs by documenting systems, data, and business logic of an end-to-end business process. Ensure compliance with architecture, security, and technology standards set by Synchrony. Be a leading architect for development teams, influencing them through all phases of Agile development life cycle. Influence and collaborate with software developers, UX designers, product managers, application architects, and customer application experts to create exceptional application solutions. Implement new technologies and assist developers as they migrate to new technologies. Participate in Agile scrums consisting of cross-functional teams. Design data models to support complex business processes. Mentor and influence all levels of the team: in this role, you will have the opportunity to influence up and down the chain of command. Lead Agile sprints as the technical expert, including sprint planning, daily standups, backlog grooming sessions, and sprint reviews. Participate in troubleshooting production defects, root cause analysis, incident reports, and provide direction in problem resolution. Provide 24 7 on-call support periodically throughout the year. Identify ways to increase efficiency and improve system performance. Work with third party vendors to develop software and/or integrate their software into the company's products. Perform other duties and/or special projects as assigned. Qualifications/Requirements Bachelor's degree in computer science or related degree and a minimum of 8 years of experience with software engineering experience OR, in lieu of degree, High School Diploma/GED 10 years of experience with software engineering. Proven strong solution architecture skills and experience in designing complex technical solutions. Experience with microservices, event-driven architecture, and cloud native design patterns. Experience in architecting applications across the full stack including Cloud Native Application Architecture, Microservices ecosystem, RESTful APIs, API Gateway and Spring Framework. Experience with Java, Spring Boot, Spring Cloud and related open-source technologies. Familiarity with JSON, REST, and XML based web services. Experience with Database Architecture, Modeling, and familiarity with Oracle, MySQL, & SQL. Pivotal Cloud Foundry (PCF) experience is desired. Experience in iOS, Android, Web, React and AWS is desired. Experience using Splunk or similar tools for production support. Experience developing and supporting financial/banking applications is desired. Critical Thinking, creativity and problem-solving skills. Strong communication skills with technical and non-technical peers. Ability and flexibility to travel for business as required Desired Characteristics: Strong cross-functional team player with the ability to work seamlessly across a matrix organization. Desire to work in a dynamic, fast-paced environment. Excellent interpersonal skills with the ability to influence clients, team members, management, and external groups, including challenging opinions. Strong attention to detail in a team environment. Strong oral and written communication, analytical and problem-solving skills. Ability to effectively communicate complex technical details to non-technical audiences. Ability to analyze, use structured problem solving and available tools to troubleshoot systems, identify root cause, action plans, impact and resolution options. Being comfortable with ambiguity and rapidly changing priorities. Eligibility Requirements You must be 18 years or older You must have a high school diploma or equivalent You must be willing to take a drug test, submit to a background investigation and submit fingerprints as part of the onboarding process You must be able to satisfy the requirements of Section 19 of the Federal Deposit Insurance Act. New hires (Level 4-7) must have 9 months of continuous service with the company before they are eligible to post on other roles. Once this new hire time in position requirement is met, the associate will have a minimum 6 months' time in position before they can post for future non-exempt roles. Employees, level 8 or greater, must have at least 18 months' time in position before they can post. All internal employees must consistently meet performance expectations and have approval from your manager to post (or the approval of your manager and HR if you don't meet the time in position or performance expectations). Legal authorization to work in the U.S. is required. We will not sponsor individuals for employment visas, now or in the future, for this job opening. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status. Our Commitment When you join us, you'll be part of an inclusive culture where your individual skills, experience, and voice are not only heard - but valued. Together, we're building a future where we can all belong, connect, and turn ideals into action. More than 50% of our workforce is engaged in our Employee Resource Groups (ERGs), where community and passion intersect to offer a safe space to learn and grow. This starts when you choose to apply for a role at Synchrony. We ensure all qualified applicants will receive consideration for employment without regard to age, race, color, religion, gender, sexual orientation, gender identity, national origin, disability, or veteran status. We're proud to have an award-winning culture for all. Grade/Level 12 The salary range for this position is 135 000.00 USD Annual and is eligible for an annual bonus based on individual and company performance. Actual compensation offered within the posted salary range will be based upon work experience, skill level or knowledge. Salaries are adjusted according to market in CA, NY Metro and Seattle. Reasonable Accommodation Notice Federal law requires employers to provide reasonable accommodation to qualified individuals with disabilities. Please tell us if you require a reasonable accommodation to apply for a job or to perform your job. Examples of reasonable accommodation include making a change to the application process or work procedures, providing documents in an alternate format, using a sign language interpreter, or using specialized equipment. If you need special accommodations, please call our Career Support Line so that we can discuss your specific situation. We can be reached at 1-. Representatives are available from 8am - 5pm Monday to Friday, Central Standard Time Job Family Group: Information Technology
Job ID: Job Description: Role Summary/Purpose The Vice President, Solution Architect craves working in a hands-on system design and architecture environment and leads by example to make sure time sensitive projects get done on time and to specifications. To be successful in this role, deep expertise in solution architecture using UI, API, and full-stack designs, and the ability to influence and lead multiple teams is crucial. This VP will lead the architecture and support the development of our digital servicing applications by architecting and designing thoughtful solutions and maintain operational excellence, with a particular focus on scalability, performance and security as part of the overall solution design. The Solution Architect will architect complex business solutions by partnering with business and technology leaders to understand key challenges as well as produce process flows and system interaction diagrams to help drive these solutions. Our Way of Working We're proud to offer you choice and flexibility. At Synchrony, our way of working allows you to have the option to work from home near one of our Hubs or come into one of our offices. Occasionally you may be required to commute to our nearest office for in person engagement activities such as business or team meetings, training and culture events. You are the right candidate if you Have passion: Sure, you can code, but are you passionate about application development in a complex ecosystem, using the latest technologies, open-source projects and languages? Have common sense: Building is important, but do you think through designs to ensure they're the best solutions first? Are slightly obsessed with solution design: Do you focus on failure scenarios, performance, data integrity, security all the good stuff? Are a leader: This VP will influence a large cross functional team to deliver awesome cutting-edge customer facing applications. Are you up for the challenge? Learn quickly and adapt to new technology: Let's face it - technology changes by the minute. Are you able to quickly adapt and learn to be productive with new languages, operating systems, and tools? Think like a customer: Central to our products is our understanding of our customers' needs and requirements. Do you consider UX in your decision making, and think like a customer? Have tech chops. Are you ready to get into the weeds on complex technology solutions and be willing to identify the right tool for the right solution, not simply falling back on what you're comfortable with? Essential Responsibilities Design and guide the architecture for complex systems, ensuring that it is secure, scalable, performant, adaptable, and meets business needs. Assist in crafting and maintaining the architecture roadmap, future state technology architectural strategy, along with application modernization and migration roadmap. Design solutions to business needs by documenting systems, data, and business logic of an end-to-end business process. Ensure compliance with architecture, security, and technology standards set by Synchrony. Be a leading architect for development teams, influencing them through all phases of Agile development life cycle. Influence and collaborate with software developers, UX designers, product managers, application architects, and customer application experts to create exceptional application solutions. Implement new technologies and assist developers as they migrate to new technologies. Participate in Agile scrums consisting of cross-functional teams. Design data models to support complex business processes. Mentor and influence all levels of the team: in this role, you will have the opportunity to influence up and down the chain of command. Lead Agile sprints as the technical expert, including sprint planning, daily standups, backlog grooming sessions, and sprint reviews. Participate in troubleshooting production defects, root cause analysis, incident reports, and provide direction in problem resolution. Provide 24 7 on-call support periodically throughout the year. Identify ways to increase efficiency and improve system performance. Work with third party vendors to develop software and/or integrate their software into the company's products. Perform other duties and/or special projects as assigned. Qualifications/Requirements Bachelor's degree in computer science or related degree and a minimum of 8 years of experience with software engineering experience OR, in lieu of degree, High School Diploma/GED 10 years of experience with software engineering. Proven strong solution architecture skills and experience in designing complex technical solutions. Experience with microservices, event-driven architecture, and cloud native design patterns. Experience in architecting applications across the full stack including Cloud Native Application Architecture, Microservices ecosystem, RESTful APIs, API Gateway and Spring Framework. Experience with Java, Spring Boot, Spring Cloud and related open-source technologies. Familiarity with JSON, REST, and XML based web services. Experience with Database Architecture, Modeling, and familiarity with Oracle, MySQL, & SQL. Pivotal Cloud Foundry (PCF) experience is desired. Experience in iOS, Android, Web, React and AWS is desired. Experience using Splunk or similar tools for production support. Experience developing and supporting financial/banking applications is desired. Critical Thinking, creativity and problem-solving skills. Strong communication skills with technical and non-technical peers. Ability and flexibility to travel for business as required Desired Characteristics: Strong cross-functional team player with the ability to work seamlessly across a matrix organization. Desire to work in a dynamic, fast-paced environment. Excellent interpersonal skills with the ability to influence clients, team members, management, and external groups, including challenging opinions. Strong attention to detail in a team environment. Strong oral and written communication, analytical and problem-solving skills. Ability to effectively communicate complex technical details to non-technical audiences. Ability to analyze, use structured problem solving and available tools to troubleshoot systems, identify root cause, action plans, impact and resolution options. Being comfortable with ambiguity and rapidly changing priorities. Eligibility Requirements You must be 18 years or older You must have a high school diploma or equivalent You must be willing to take a drug test, submit to a background investigation and submit fingerprints as part of the onboarding process You must be able to satisfy the requirements of Section 19 of the Federal Deposit Insurance Act. New hires (Level 4-7) must have 9 months of continuous service with the company before they are eligible to post on other roles. Once this new hire time in position requirement is met, the associate will have a minimum 6 months' time in position before they can post for future non-exempt roles. Employees, level 8 or greater, must have at least 18 months' time in position before they can post. All internal employees must consistently meet performance expectations and have approval from your manager to post (or the approval of your manager and HR if you don't meet the time in position or performance expectations). Legal authorization to work in the U.S. is required. We will not sponsor individuals for employment visas, now or in the future, for this job opening. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status. Our Commitment When you join us, you'll be part of an inclusive culture where your individual skills, experience, and voice are not only heard - but valued. Together, we're building a future where we can all belong, connect, and turn ideals into action. More than 50% of our workforce is engaged in our Employee Resource Groups (ERGs), where community and passion intersect to offer a safe space to learn and grow. This starts when you choose to apply for a role at Synchrony. We ensure all qualified applicants will receive consideration for employment without regard to age, race, color, religion, gender, sexual orientation, gender identity, national origin, disability, or veteran status. We're proud to have an award-winning culture for all. Grade/Level 12 The salary range for this position is 135 000.00 USD Annual and is eligible for an annual bonus based on individual and company performance. Actual compensation offered within the posted salary range will be based upon work experience, skill level or knowledge. Salaries are adjusted according to market in CA, NY Metro and Seattle. Reasonable Accommodation Notice Federal law requires employers to provide reasonable accommodation to qualified individuals with disabilities. Please tell us if you require a reasonable accommodation to apply for a job or to perform your job. Examples of reasonable accommodation include making a change to the application process or work procedures, providing documents in an alternate format, using a sign language interpreter, or using specialized equipment. If you need special accommodations, please call our Career Support Line so that we can discuss your specific situation. We can be reached at 1-. Representatives are available from 8am - 5pm Monday to Friday, Central Standard Time Job Family Group: Information Technology
02/09/2026
Full time
Job ID: Job Description: Role Summary/Purpose The Vice President, Solution Architect craves working in a hands-on system design and architecture environment and leads by example to make sure time sensitive projects get done on time and to specifications. To be successful in this role, deep expertise in solution architecture using UI, API, and full-stack designs, and the ability to influence and lead multiple teams is crucial. This VP will lead the architecture and support the development of our digital servicing applications by architecting and designing thoughtful solutions and maintain operational excellence, with a particular focus on scalability, performance and security as part of the overall solution design. The Solution Architect will architect complex business solutions by partnering with business and technology leaders to understand key challenges as well as produce process flows and system interaction diagrams to help drive these solutions. Our Way of Working We're proud to offer you choice and flexibility. At Synchrony, our way of working allows you to have the option to work from home near one of our Hubs or come into one of our offices. Occasionally you may be required to commute to our nearest office for in person engagement activities such as business or team meetings, training and culture events. You are the right candidate if you Have passion: Sure, you can code, but are you passionate about application development in a complex ecosystem, using the latest technologies, open-source projects and languages? Have common sense: Building is important, but do you think through designs to ensure they're the best solutions first? Are slightly obsessed with solution design: Do you focus on failure scenarios, performance, data integrity, security all the good stuff? Are a leader: This VP will influence a large cross functional team to deliver awesome cutting-edge customer facing applications. Are you up for the challenge? Learn quickly and adapt to new technology: Let's face it - technology changes by the minute. Are you able to quickly adapt and learn to be productive with new languages, operating systems, and tools? Think like a customer: Central to our products is our understanding of our customers' needs and requirements. Do you consider UX in your decision making, and think like a customer? Have tech chops. Are you ready to get into the weeds on complex technology solutions and be willing to identify the right tool for the right solution, not simply falling back on what you're comfortable with? Essential Responsibilities Design and guide the architecture for complex systems, ensuring that it is secure, scalable, performant, adaptable, and meets business needs. Assist in crafting and maintaining the architecture roadmap, future state technology architectural strategy, along with application modernization and migration roadmap. Design solutions to business needs by documenting systems, data, and business logic of an end-to-end business process. Ensure compliance with architecture, security, and technology standards set by Synchrony. Be a leading architect for development teams, influencing them through all phases of Agile development life cycle. Influence and collaborate with software developers, UX designers, product managers, application architects, and customer application experts to create exceptional application solutions. Implement new technologies and assist developers as they migrate to new technologies. Participate in Agile scrums consisting of cross-functional teams. Design data models to support complex business processes. Mentor and influence all levels of the team: in this role, you will have the opportunity to influence up and down the chain of command. Lead Agile sprints as the technical expert, including sprint planning, daily standups, backlog grooming sessions, and sprint reviews. Participate in troubleshooting production defects, root cause analysis, incident reports, and provide direction in problem resolution. Provide 24 7 on-call support periodically throughout the year. Identify ways to increase efficiency and improve system performance. Work with third party vendors to develop software and/or integrate their software into the company's products. Perform other duties and/or special projects as assigned. Qualifications/Requirements Bachelor's degree in computer science or related degree and a minimum of 8 years of experience with software engineering experience OR, in lieu of degree, High School Diploma/GED 10 years of experience with software engineering. Proven strong solution architecture skills and experience in designing complex technical solutions. Experience with microservices, event-driven architecture, and cloud native design patterns. Experience in architecting applications across the full stack including Cloud Native Application Architecture, Microservices ecosystem, RESTful APIs, API Gateway and Spring Framework. Experience with Java, Spring Boot, Spring Cloud and related open-source technologies. Familiarity with JSON, REST, and XML based web services. Experience with Database Architecture, Modeling, and familiarity with Oracle, MySQL, & SQL. Pivotal Cloud Foundry (PCF) experience is desired. Experience in iOS, Android, Web, React and AWS is desired. Experience using Splunk or similar tools for production support. Experience developing and supporting financial/banking applications is desired. Critical Thinking, creativity and problem-solving skills. Strong communication skills with technical and non-technical peers. Ability and flexibility to travel for business as required Desired Characteristics: Strong cross-functional team player with the ability to work seamlessly across a matrix organization. Desire to work in a dynamic, fast-paced environment. Excellent interpersonal skills with the ability to influence clients, team members, management, and external groups, including challenging opinions. Strong attention to detail in a team environment. Strong oral and written communication, analytical and problem-solving skills. Ability to effectively communicate complex technical details to non-technical audiences. Ability to analyze, use structured problem solving and available tools to troubleshoot systems, identify root cause, action plans, impact and resolution options. Being comfortable with ambiguity and rapidly changing priorities. Eligibility Requirements You must be 18 years or older You must have a high school diploma or equivalent You must be willing to take a drug test, submit to a background investigation and submit fingerprints as part of the onboarding process You must be able to satisfy the requirements of Section 19 of the Federal Deposit Insurance Act. New hires (Level 4-7) must have 9 months of continuous service with the company before they are eligible to post on other roles. Once this new hire time in position requirement is met, the associate will have a minimum 6 months' time in position before they can post for future non-exempt roles. Employees, level 8 or greater, must have at least 18 months' time in position before they can post. All internal employees must consistently meet performance expectations and have approval from your manager to post (or the approval of your manager and HR if you don't meet the time in position or performance expectations). Legal authorization to work in the U.S. is required. We will not sponsor individuals for employment visas, now or in the future, for this job opening. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status. Our Commitment When you join us, you'll be part of an inclusive culture where your individual skills, experience, and voice are not only heard - but valued. Together, we're building a future where we can all belong, connect, and turn ideals into action. More than 50% of our workforce is engaged in our Employee Resource Groups (ERGs), where community and passion intersect to offer a safe space to learn and grow. This starts when you choose to apply for a role at Synchrony. We ensure all qualified applicants will receive consideration for employment without regard to age, race, color, religion, gender, sexual orientation, gender identity, national origin, disability, or veteran status. We're proud to have an award-winning culture for all. Grade/Level 12 The salary range for this position is 135 000.00 USD Annual and is eligible for an annual bonus based on individual and company performance. Actual compensation offered within the posted salary range will be based upon work experience, skill level or knowledge. Salaries are adjusted according to market in CA, NY Metro and Seattle. Reasonable Accommodation Notice Federal law requires employers to provide reasonable accommodation to qualified individuals with disabilities. Please tell us if you require a reasonable accommodation to apply for a job or to perform your job. Examples of reasonable accommodation include making a change to the application process or work procedures, providing documents in an alternate format, using a sign language interpreter, or using specialized equipment. If you need special accommodations, please call our Career Support Line so that we can discuss your specific situation. We can be reached at 1-. Representatives are available from 8am - 5pm Monday to Friday, Central Standard Time Job Family Group: Information Technology
Job ID: Job Description: Role Summary/Purpose The VP, Collections Digital and Letter Contact Strategy role will lead collections contact strategy development and analytics for Synchrony's digital (mobile app, email, text) and letter channels, leveraging statistical methods, advanced analytics, and deep domain expertise. Overseeing a global team of three strategy analysts, this role will be accountable for driving superior business outcomes by developing and continuously optimizing data-driven strategies. The VP will maximize collections performance while ensuring regulatory compliance and operational risk management. Collaborating closely with Collections & Recovery Strategy teams, Collections Operations, Growth, IT (Data Warehouse/Prism) teams, Finance, and second line of defense teams (e.g., Legal, Compliance, Fair Lending, Credit Strategy Validation), this leader will deliver top-tier results through rigorous analytics and cross-functional partnership. Core responsibilities: Own collections contact strategies for digital channels (including mobile app, email, text), letters and statement messages for secured and unsecured consumer revolving and installment portfolios. Lead development, testing and rollout of contact strategies for various sub-populations (e.g., customers who have requested no calls, customers working with debt settlement companies). Includes developing the business case, obtaining all approvals, partnering with Operations and IT to implement, ensuring appropriate controls, and ensuring robust reporting and monitoring. Lead development of collections digital and letter strategies for new client start-ups, new client conversions, new products, etc. Actively map and analyze the current customer journey for written communications, implementing refinements to drive improved customer engagement; lead development of new creatives / messages and partner with client managers to obtain required partner approvals and with business strategy implementation team and/or IT to implement. Champion the adoption of next-generation communication technologies such as mobile app communications (e.g., account status messages, push notifications) & RCS ("SMS 2.0"). Partner with Technology & Operations teams to assess digital opportunities such as Text to Pay / Pay By Text. Utilize data-driven insights to identify growth and improvement opportunities, ensuring strategies remain agile and aligned with evolving customer behaviors and business goals. Drives automation and process excellence initiatives to enhance operational efficiency, improve customer engagement, and optimize collections outcomes. Utilize generative and agentic AI technologies to advance predictive analytics, personalize customer communications, and drive smarter, more effective collections strategies. Partner with Collections Operations to identify, prioritize, test and rollout initiatives to reduce expenses and/or to improve customer experience. Partner with Compliance and Legal to complete gap assessment for new laws, regulations and regulatory guidance and, if necessary, lead and implement changes to ensure compliance. Own Collections strategy process support including strengthening test design and monitoring. Ensure robust governance, processes and controls are in place. Prevent, detect and remediate issues. Comply with company policies and control requirements for Non-Model Tools / strategies. Lead or co-lead support for frequent regulatory exams, audits and reviews including explaining policies, strategies, tests and reporting. Complete regular benchmarking. Stay abreast of industry trends to identify emerging opportunities and risks. Perform other duties and/or special projects as assigned. Qualifications/Requirements Bachelor's degree with a minimum 8+ years of strategy, analytics or credit risk management experience or, in lieu of a Bachelor's degree, 12+ years of strategy, analytics, or credit risk management experience. 3+ years of direct people management experience. Advanced proficiency with data analytics and segmentation platforms (e.g., SAS, SQL, Python/R). Demonstrated success developing and executing strategy, testing protocols, and delivering measurable results in a regulated financial services environment. Strong relationship building, communication (verbal, written) and influencing skills; must be able to communicate with and influence executives. Strong PC proficiency (Microsoft Office suite including: Word, Excel, PowerPoint, and Outlook) or comparable software application. Ability and flexibility to travel for business as required Desired Characteristics: Master's degree (Business administration or quantitative field). Collections and/or Recovery strategy experience in consumer lending (ideally credit card) industry. Experience developing collections contact strategies, including email creatives, text messages, letters and/or statement messages. Experience managing geographically dispersed teams, including offshore employees. Experience interacting with regulators, auditors and second line of defense teams. Eligibility Requirements You must be 18 years or older You must have a high school diploma or equivalent You must be willing to take a drug test, submit to a background investigation and submit fingerprints as part of the onboarding process You must be able to satisfy the requirements of Section 19 of the Federal Deposit Insurance Act. New hires (Level 4-7) must have 9 months of continuous service with the company before they are eligible to post on other roles. Once this new hire time in position requirement is met, the associate will have a minimum 6 months' time in position before they can post for future non-exempt roles. Employees, level 8 or greater, must have at least 18 months' time in position before they can post. All internal employees must consistently meet performance expectations and have approval from your manager to post (or the approval of your manager and HR if you don't meet the time in position or performance expectations). Legal authorization to work in the U.S. is required. We will not sponsor individuals for employment visas, now or in the future, for this job opening. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status. Our Commitment When you join us, you'll be part of an inclusive culture where your individual skills, experience, and voice are not only heard - but valued. Together, we're building a future where we can all belong, connect, and turn ideals into action. More than 50% of our workforce is engaged in our Employee Resource Groups (ERGs), where community and passion intersect to offer a safe space to learn and grow. This starts when you choose to apply for a role at Synchrony. We ensure all qualified applicants will receive consideration for employment without regard to age, race, color, religion, gender, sexual orientation, gender identity, national origin, disability, or veteran status. We're proud to have an award-winning culture for all. Grade/Level 12 The salary range for this position is 135 000.00 USD Annual and is eligible for an annual bonus based on individual and company performance. Actual compensation offered within the posted salary range will be based upon work experience, skill level or knowledge. Salaries are adjusted according to market in CA, NY Metro and Seattle. Reasonable Accommodation Notice Federal law requires employers to provide reasonable accommodation to qualified individuals with disabilities. Please tell us if you require a reasonable accommodation to apply for a job or to perform your job. Examples of reasonable accommodation include making a change to the application process or work procedures, providing documents in an alternate format, using a sign language interpreter, or using specialized equipment. If you need special accommodations, please call our Career Support Line so that we can discuss your specific situation. We can be reached at 1-. Representatives are available from 8am - 5pm Monday to Friday, Central Standard Time Job Family Group: Credit
02/09/2026
Full time
Job ID: Job Description: Role Summary/Purpose The VP, Collections Digital and Letter Contact Strategy role will lead collections contact strategy development and analytics for Synchrony's digital (mobile app, email, text) and letter channels, leveraging statistical methods, advanced analytics, and deep domain expertise. Overseeing a global team of three strategy analysts, this role will be accountable for driving superior business outcomes by developing and continuously optimizing data-driven strategies. The VP will maximize collections performance while ensuring regulatory compliance and operational risk management. Collaborating closely with Collections & Recovery Strategy teams, Collections Operations, Growth, IT (Data Warehouse/Prism) teams, Finance, and second line of defense teams (e.g., Legal, Compliance, Fair Lending, Credit Strategy Validation), this leader will deliver top-tier results through rigorous analytics and cross-functional partnership. Core responsibilities: Own collections contact strategies for digital channels (including mobile app, email, text), letters and statement messages for secured and unsecured consumer revolving and installment portfolios. Lead development, testing and rollout of contact strategies for various sub-populations (e.g., customers who have requested no calls, customers working with debt settlement companies). Includes developing the business case, obtaining all approvals, partnering with Operations and IT to implement, ensuring appropriate controls, and ensuring robust reporting and monitoring. Lead development of collections digital and letter strategies for new client start-ups, new client conversions, new products, etc. Actively map and analyze the current customer journey for written communications, implementing refinements to drive improved customer engagement; lead development of new creatives / messages and partner with client managers to obtain required partner approvals and with business strategy implementation team and/or IT to implement. Champion the adoption of next-generation communication technologies such as mobile app communications (e.g., account status messages, push notifications) & RCS ("SMS 2.0"). Partner with Technology & Operations teams to assess digital opportunities such as Text to Pay / Pay By Text. Utilize data-driven insights to identify growth and improvement opportunities, ensuring strategies remain agile and aligned with evolving customer behaviors and business goals. Drives automation and process excellence initiatives to enhance operational efficiency, improve customer engagement, and optimize collections outcomes. Utilize generative and agentic AI technologies to advance predictive analytics, personalize customer communications, and drive smarter, more effective collections strategies. Partner with Collections Operations to identify, prioritize, test and rollout initiatives to reduce expenses and/or to improve customer experience. Partner with Compliance and Legal to complete gap assessment for new laws, regulations and regulatory guidance and, if necessary, lead and implement changes to ensure compliance. Own Collections strategy process support including strengthening test design and monitoring. Ensure robust governance, processes and controls are in place. Prevent, detect and remediate issues. Comply with company policies and control requirements for Non-Model Tools / strategies. Lead or co-lead support for frequent regulatory exams, audits and reviews including explaining policies, strategies, tests and reporting. Complete regular benchmarking. Stay abreast of industry trends to identify emerging opportunities and risks. Perform other duties and/or special projects as assigned. Qualifications/Requirements Bachelor's degree with a minimum 8+ years of strategy, analytics or credit risk management experience or, in lieu of a Bachelor's degree, 12+ years of strategy, analytics, or credit risk management experience. 3+ years of direct people management experience. Advanced proficiency with data analytics and segmentation platforms (e.g., SAS, SQL, Python/R). Demonstrated success developing and executing strategy, testing protocols, and delivering measurable results in a regulated financial services environment. Strong relationship building, communication (verbal, written) and influencing skills; must be able to communicate with and influence executives. Strong PC proficiency (Microsoft Office suite including: Word, Excel, PowerPoint, and Outlook) or comparable software application. Ability and flexibility to travel for business as required Desired Characteristics: Master's degree (Business administration or quantitative field). Collections and/or Recovery strategy experience in consumer lending (ideally credit card) industry. Experience developing collections contact strategies, including email creatives, text messages, letters and/or statement messages. Experience managing geographically dispersed teams, including offshore employees. Experience interacting with regulators, auditors and second line of defense teams. Eligibility Requirements You must be 18 years or older You must have a high school diploma or equivalent You must be willing to take a drug test, submit to a background investigation and submit fingerprints as part of the onboarding process You must be able to satisfy the requirements of Section 19 of the Federal Deposit Insurance Act. New hires (Level 4-7) must have 9 months of continuous service with the company before they are eligible to post on other roles. Once this new hire time in position requirement is met, the associate will have a minimum 6 months' time in position before they can post for future non-exempt roles. Employees, level 8 or greater, must have at least 18 months' time in position before they can post. All internal employees must consistently meet performance expectations and have approval from your manager to post (or the approval of your manager and HR if you don't meet the time in position or performance expectations). Legal authorization to work in the U.S. is required. We will not sponsor individuals for employment visas, now or in the future, for this job opening. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status. Our Commitment When you join us, you'll be part of an inclusive culture where your individual skills, experience, and voice are not only heard - but valued. Together, we're building a future where we can all belong, connect, and turn ideals into action. More than 50% of our workforce is engaged in our Employee Resource Groups (ERGs), where community and passion intersect to offer a safe space to learn and grow. This starts when you choose to apply for a role at Synchrony. We ensure all qualified applicants will receive consideration for employment without regard to age, race, color, religion, gender, sexual orientation, gender identity, national origin, disability, or veteran status. We're proud to have an award-winning culture for all. Grade/Level 12 The salary range for this position is 135 000.00 USD Annual and is eligible for an annual bonus based on individual and company performance. Actual compensation offered within the posted salary range will be based upon work experience, skill level or knowledge. Salaries are adjusted according to market in CA, NY Metro and Seattle. Reasonable Accommodation Notice Federal law requires employers to provide reasonable accommodation to qualified individuals with disabilities. Please tell us if you require a reasonable accommodation to apply for a job or to perform your job. Examples of reasonable accommodation include making a change to the application process or work procedures, providing documents in an alternate format, using a sign language interpreter, or using specialized equipment. If you need special accommodations, please call our Career Support Line so that we can discuss your specific situation. We can be reached at 1-. Representatives are available from 8am - 5pm Monday to Friday, Central Standard Time Job Family Group: Credit
Job ID: Job Description: Role Summary/Purpose Millions of cardholders. Billions of transactions. All automated and supported 24/7/365. Who designs and creates the platforms to run all those applications? You, if you join our Tech & Ops team as a Java Development Lead. As a Senior Engineer Cryptography, you'll be in a vital role leading the team with design, architecture and implementing solutions for the products that help our clients/partners manage their finances on the go. Using the latest state of art technology, tools and practices, you'll collaborate with an ever-evolving company that respects both the work you do and the life you lead. It's the ideal time to come aboard - we're focused on the future, continuing to evolve as a company and help define the financial technology industry. With so much opportunity available, this is where you can make your mark. Our Way of Working We're proud to offer you choice and flexibility. At Synchrony, our way of working allows you to have the option to work from home, near one of our Hubs or come into one of our offices. Occasionally you may be required to commute to our nearest office for in person engagement activities such as business or team meetings, training and culture events. You're the one we're looking for if you: Are comfortable tackling new challenges and ways of working Are ready to learn new technologies and apply them based on project needs Are committed to helping us build technology product(s) that can scale and perform at high speed Have tactical experience building out and engineering high quality software products Are ready to define your career path Are comfortable challenging your peers and leadership team Are committed towards maintaining production systems without much disruption Can prove yourself quickly and decisively We'll depend on you to: Lead the design and architect solutions that meet SYF business requirements to deliver business value by enabling rapid innovation through modern software development practices and product delivery through rapid innovation and continuous integration In-depth knowledge of algorithms related to data encryption/decryption, tokenization/de-tokenization techniques Apply secure data handling practices by leveraging industry-standard security patterns and efficient techniques to ensure data confidentiality, integrity, and protection throughout the product lifecycle. Having experience in software development of systems related to security implementation and protection of data using algorithms related to Elliptical Curve Cryptography, RSA and AES algorithms Design and implement continuous integration and continuous delivery processes to deliver applications to production, fostering a culture of continuous process improvement Experience in implementing scheduling algorithms using techniques such as priority scheduling, rate momentum scheduling, etc., Establish and optimizat continuous integration and continuous delivery (CI/CD) pipelines to streamline secure application delivery, driving a culture of ongoing process enhancement. Conduct Technology Alternate Assessments and develop Proof-of-Concepts to evaluate new approaches and technologies as needed. Provides technical leadership and guidance to product teams, ensuring adherence to security standards and industry best practices. Collaborate closely with Product Management and Platform Engineering teams throughout the product lifecycle, from development and launch to iterative improvement. Work with internal technical teams and external vendors to troubleshoot, analyze, and resolve complex technical issues, delivering effective solutions. Maintain up-to-date, hands-on expertise in modern software development trends, particularly in secure and cloud-native environments. Proactively learn and adopt emerging industry practices to remain at the forefront of technology advancements. Support daily cloud-native development activities, including automation scripting, build pipeline management, and cloud service integration. Partner with geographically distributed team members to design, architect, and implement robust, secure solutions. Perform additional duties and participate in special projects as assigned. Qualifications/Requirements Bachelor's degree with minimum 5 years of experience in Information Technology OR in lieu of the Bachelor's degree, High School diploma and minimum 8 years of experience in Information Technology and hands-on technical role Minimum 5 years of experience in software development (languages, systems and frameworks such as Spring/Java, Encryption/Tokenization frameworks, ReactJS, RDBMS and NoSQL Databases) Demonstrated expertise in architecting and developing products that safeguard sensitive data using advanced encryption and decryption techniques. Hands-on experience designing and implementing custom tokenization and de-tokenization algorithms ensuring protection of data. Proven expertise in developing secure software systems leveraging cryptographic algorithms such as Elliptic Curve Cryptography (ECC), RSA, and AES, as well as designing proprietary tokenization solutions. Experience in implementing and optimizing scheduling algorithms, including priority-based and rate-momentum scheduling techniques. Minimum 2 years of experience working on or leading teams performing systems automation and integration (in an agile methodology and/or using lean techniques preferred) Desired Characteristics: Sound experience in building systems that can protect data using strong encryption/tokenization algorithms Minimum 2 years of experience with Jenkins, Hudson, Bamboo, and/or other Continuous Integration tools Recent experience with design, implementation of products on cloud and Micro services based eco-systems and Application modernization Experience in building products for application monitoring and resiliency Experience working with SAML, OAuth2, Active Directory and network protocols Experience with implementing data caching and in-memory technologies at scale Solid communication skills, ability to collaborate with different teams, highly motivated and demonstrate high level of initiative Eligibility Requirements You must be 18 years or older You must have a high school diploma or equivalent You must be willing to take a drug test, submit to a background investigation and submit fingerprints as part of the onboarding process You must be able to satisfy the requirements of Section 19 of the Federal Deposit Insurance Act. New hires (Level 4-7) must have 9 months of continuous service with the company before they are eligible to post on other roles. Once this new hire time in position requirement is met, the associate will have a minimum 6 months' time in position before they can post for future non-exempt roles. Employees, level 8 or greater, must have at least 18 months' time in position before they can post. All internal employees must consistently meet performance expectations and have approval from your manager to post (or the approval of your manager and HR if you don't meet the time in position or performance expectations). Legal authorization to work in the U.S. is required. We will not sponsor individuals for employment visas, now or in the future, for this job opening. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status. Our Commitment When you join us, you'll be part of an inclusive culture where your individual skills, experience, and voice are not only heard - but valued. Together, we're building a future where we can all belong, connect, and turn ideals into action. More than 50% of our workforce is engaged in our Employee Resource Groups (ERGs), where community and passion intersect to offer a safe space to learn and grow. This starts when you choose to apply for a role at Synchrony. We ensure all qualified applicants will receive consideration for employment without regard to age, race, color, religion, gender, sexual orientation, gender identity, national origin, disability, or veteran status. We're proud to have an award-winning culture for all. Grade/Level 11 The salary range for this position is 115 000.00 USD Annual and is eligible for an annual bonus based on individual and company performance. Actual compensation offered within the posted salary range will be based upon work experience, skill level or knowledge. Salaries are adjusted according to market in CA, NY Metro and Seattle. Reasonable Accommodation Notice Federal law requires employers to provide reasonable accommodation to qualified individuals with disabilities. Please tell us if you require a reasonable accommodation to apply for a job or to perform your job. Examples of reasonable accommodation include making a change to the application process or work procedures, providing documents in an alternate format, using a sign language interpreter, or using specialized equipment. If you need special accommodations, please call our Career Support Line so that we can discuss your specific situation. We can be reached at 1-. Representatives are available from 8am - 5pm Monday to Friday, Central Standard Time Job Family Group: Information Technology
02/09/2026
Full time
Job ID: Job Description: Role Summary/Purpose Millions of cardholders. Billions of transactions. All automated and supported 24/7/365. Who designs and creates the platforms to run all those applications? You, if you join our Tech & Ops team as a Java Development Lead. As a Senior Engineer Cryptography, you'll be in a vital role leading the team with design, architecture and implementing solutions for the products that help our clients/partners manage their finances on the go. Using the latest state of art technology, tools and practices, you'll collaborate with an ever-evolving company that respects both the work you do and the life you lead. It's the ideal time to come aboard - we're focused on the future, continuing to evolve as a company and help define the financial technology industry. With so much opportunity available, this is where you can make your mark. Our Way of Working We're proud to offer you choice and flexibility. At Synchrony, our way of working allows you to have the option to work from home, near one of our Hubs or come into one of our offices. Occasionally you may be required to commute to our nearest office for in person engagement activities such as business or team meetings, training and culture events. You're the one we're looking for if you: Are comfortable tackling new challenges and ways of working Are ready to learn new technologies and apply them based on project needs Are committed to helping us build technology product(s) that can scale and perform at high speed Have tactical experience building out and engineering high quality software products Are ready to define your career path Are comfortable challenging your peers and leadership team Are committed towards maintaining production systems without much disruption Can prove yourself quickly and decisively We'll depend on you to: Lead the design and architect solutions that meet SYF business requirements to deliver business value by enabling rapid innovation through modern software development practices and product delivery through rapid innovation and continuous integration In-depth knowledge of algorithms related to data encryption/decryption, tokenization/de-tokenization techniques Apply secure data handling practices by leveraging industry-standard security patterns and efficient techniques to ensure data confidentiality, integrity, and protection throughout the product lifecycle. Having experience in software development of systems related to security implementation and protection of data using algorithms related to Elliptical Curve Cryptography, RSA and AES algorithms Design and implement continuous integration and continuous delivery processes to deliver applications to production, fostering a culture of continuous process improvement Experience in implementing scheduling algorithms using techniques such as priority scheduling, rate momentum scheduling, etc., Establish and optimizat continuous integration and continuous delivery (CI/CD) pipelines to streamline secure application delivery, driving a culture of ongoing process enhancement. Conduct Technology Alternate Assessments and develop Proof-of-Concepts to evaluate new approaches and technologies as needed. Provides technical leadership and guidance to product teams, ensuring adherence to security standards and industry best practices. Collaborate closely with Product Management and Platform Engineering teams throughout the product lifecycle, from development and launch to iterative improvement. Work with internal technical teams and external vendors to troubleshoot, analyze, and resolve complex technical issues, delivering effective solutions. Maintain up-to-date, hands-on expertise in modern software development trends, particularly in secure and cloud-native environments. Proactively learn and adopt emerging industry practices to remain at the forefront of technology advancements. Support daily cloud-native development activities, including automation scripting, build pipeline management, and cloud service integration. Partner with geographically distributed team members to design, architect, and implement robust, secure solutions. Perform additional duties and participate in special projects as assigned. Qualifications/Requirements Bachelor's degree with minimum 5 years of experience in Information Technology OR in lieu of the Bachelor's degree, High School diploma and minimum 8 years of experience in Information Technology and hands-on technical role Minimum 5 years of experience in software development (languages, systems and frameworks such as Spring/Java, Encryption/Tokenization frameworks, ReactJS, RDBMS and NoSQL Databases) Demonstrated expertise in architecting and developing products that safeguard sensitive data using advanced encryption and decryption techniques. Hands-on experience designing and implementing custom tokenization and de-tokenization algorithms ensuring protection of data. Proven expertise in developing secure software systems leveraging cryptographic algorithms such as Elliptic Curve Cryptography (ECC), RSA, and AES, as well as designing proprietary tokenization solutions. Experience in implementing and optimizing scheduling algorithms, including priority-based and rate-momentum scheduling techniques. Minimum 2 years of experience working on or leading teams performing systems automation and integration (in an agile methodology and/or using lean techniques preferred) Desired Characteristics: Sound experience in building systems that can protect data using strong encryption/tokenization algorithms Minimum 2 years of experience with Jenkins, Hudson, Bamboo, and/or other Continuous Integration tools Recent experience with design, implementation of products on cloud and Micro services based eco-systems and Application modernization Experience in building products for application monitoring and resiliency Experience working with SAML, OAuth2, Active Directory and network protocols Experience with implementing data caching and in-memory technologies at scale Solid communication skills, ability to collaborate with different teams, highly motivated and demonstrate high level of initiative Eligibility Requirements You must be 18 years or older You must have a high school diploma or equivalent You must be willing to take a drug test, submit to a background investigation and submit fingerprints as part of the onboarding process You must be able to satisfy the requirements of Section 19 of the Federal Deposit Insurance Act. New hires (Level 4-7) must have 9 months of continuous service with the company before they are eligible to post on other roles. Once this new hire time in position requirement is met, the associate will have a minimum 6 months' time in position before they can post for future non-exempt roles. Employees, level 8 or greater, must have at least 18 months' time in position before they can post. All internal employees must consistently meet performance expectations and have approval from your manager to post (or the approval of your manager and HR if you don't meet the time in position or performance expectations). Legal authorization to work in the U.S. is required. We will not sponsor individuals for employment visas, now or in the future, for this job opening. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status. Our Commitment When you join us, you'll be part of an inclusive culture where your individual skills, experience, and voice are not only heard - but valued. Together, we're building a future where we can all belong, connect, and turn ideals into action. More than 50% of our workforce is engaged in our Employee Resource Groups (ERGs), where community and passion intersect to offer a safe space to learn and grow. This starts when you choose to apply for a role at Synchrony. We ensure all qualified applicants will receive consideration for employment without regard to age, race, color, religion, gender, sexual orientation, gender identity, national origin, disability, or veteran status. We're proud to have an award-winning culture for all. Grade/Level 11 The salary range for this position is 115 000.00 USD Annual and is eligible for an annual bonus based on individual and company performance. Actual compensation offered within the posted salary range will be based upon work experience, skill level or knowledge. Salaries are adjusted according to market in CA, NY Metro and Seattle. Reasonable Accommodation Notice Federal law requires employers to provide reasonable accommodation to qualified individuals with disabilities. Please tell us if you require a reasonable accommodation to apply for a job or to perform your job. Examples of reasonable accommodation include making a change to the application process or work procedures, providing documents in an alternate format, using a sign language interpreter, or using specialized equipment. If you need special accommodations, please call our Career Support Line so that we can discuss your specific situation. We can be reached at 1-. Representatives are available from 8am - 5pm Monday to Friday, Central Standard Time Job Family Group: Information Technology
Job ID: Job Description: Role Summary/Purpose Millions of cardholders. Billions of transactions. All automated and supported 24/7/365. Who designs and creates the platforms to run all those applications? You, if you join our Tech & Ops team as a Java Development Lead. As a Senior Engineer Cryptography, you'll be in a vital role leading the team with design, architecture and implementing solutions for the products that help our clients/partners manage their finances on the go. Using the latest state of art technology, tools and practices, you'll collaborate with an ever-evolving company that respects both the work you do and the life you lead. It's the ideal time to come aboard - we're focused on the future, continuing to evolve as a company and help define the financial technology industry. With so much opportunity available, this is where you can make your mark. Our Way of Working We're proud to offer you choice and flexibility. At Synchrony, our way of working allows you to have the option to work from home, near one of our Hubs or come into one of our offices. Occasionally you may be required to commute to our nearest office for in person engagement activities such as business or team meetings, training and culture events. You're the one we're looking for if you: Are comfortable tackling new challenges and ways of working Are ready to learn new technologies and apply them based on project needs Are committed to helping us build technology product(s) that can scale and perform at high speed Have tactical experience building out and engineering high quality software products Are ready to define your career path Are comfortable challenging your peers and leadership team Are committed towards maintaining production systems without much disruption Can prove yourself quickly and decisively We'll depend on you to: Lead the design and architect solutions that meet SYF business requirements to deliver business value by enabling rapid innovation through modern software development practices and product delivery through rapid innovation and continuous integration In-depth knowledge of algorithms related to data encryption/decryption, tokenization/de-tokenization techniques Apply secure data handling practices by leveraging industry-standard security patterns and efficient techniques to ensure data confidentiality, integrity, and protection throughout the product lifecycle. Having experience in software development of systems related to security implementation and protection of data using algorithms related to Elliptical Curve Cryptography, RSA and AES algorithms Design and implement continuous integration and continuous delivery processes to deliver applications to production, fostering a culture of continuous process improvement Experience in implementing scheduling algorithms using techniques such as priority scheduling, rate momentum scheduling, etc., Establish and optimizat continuous integration and continuous delivery (CI/CD) pipelines to streamline secure application delivery, driving a culture of ongoing process enhancement. Conduct Technology Alternate Assessments and develop Proof-of-Concepts to evaluate new approaches and technologies as needed. Provides technical leadership and guidance to product teams, ensuring adherence to security standards and industry best practices. Collaborate closely with Product Management and Platform Engineering teams throughout the product lifecycle, from development and launch to iterative improvement. Work with internal technical teams and external vendors to troubleshoot, analyze, and resolve complex technical issues, delivering effective solutions. Maintain up-to-date, hands-on expertise in modern software development trends, particularly in secure and cloud-native environments. Proactively learn and adopt emerging industry practices to remain at the forefront of technology advancements. Support daily cloud-native development activities, including automation scripting, build pipeline management, and cloud service integration. Partner with geographically distributed team members to design, architect, and implement robust, secure solutions. Perform additional duties and participate in special projects as assigned. Qualifications/Requirements Bachelor's degree with minimum 5 years of experience in Information Technology OR in lieu of the Bachelor's degree, High School diploma and minimum 8 years of experience in Information Technology and hands-on technical role Minimum 5 years of experience in software development (languages, systems and frameworks such as Spring/Java, Encryption/Tokenization frameworks, ReactJS, RDBMS and NoSQL Databases) Demonstrated expertise in architecting and developing products that safeguard sensitive data using advanced encryption and decryption techniques. Hands-on experience designing and implementing custom tokenization and de-tokenization algorithms ensuring protection of data. Proven expertise in developing secure software systems leveraging cryptographic algorithms such as Elliptic Curve Cryptography (ECC), RSA, and AES, as well as designing proprietary tokenization solutions. Experience in implementing and optimizing scheduling algorithms, including priority-based and rate-momentum scheduling techniques. Minimum 2 years of experience working on or leading teams performing systems automation and integration (in an agile methodology and/or using lean techniques preferred) Desired Characteristics: Sound experience in building systems that can protect data using strong encryption/tokenization algorithms Minimum 2 years of experience with Jenkins, Hudson, Bamboo, and/or other Continuous Integration tools Recent experience with design, implementation of products on cloud and Micro services based eco-systems and Application modernization Experience in building products for application monitoring and resiliency Experience working with SAML, OAuth2, Active Directory and network protocols Experience with implementing data caching and in-memory technologies at scale Solid communication skills, ability to collaborate with different teams, highly motivated and demonstrate high level of initiative Eligibility Requirements You must be 18 years or older You must have a high school diploma or equivalent You must be willing to take a drug test, submit to a background investigation and submit fingerprints as part of the onboarding process You must be able to satisfy the requirements of Section 19 of the Federal Deposit Insurance Act. New hires (Level 4-7) must have 9 months of continuous service with the company before they are eligible to post on other roles. Once this new hire time in position requirement is met, the associate will have a minimum 6 months' time in position before they can post for future non-exempt roles. Employees, level 8 or greater, must have at least 18 months' time in position before they can post. All internal employees must consistently meet performance expectations and have approval from your manager to post (or the approval of your manager and HR if you don't meet the time in position or performance expectations). Legal authorization to work in the U.S. is required. We will not sponsor individuals for employment visas, now or in the future, for this job opening. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status. Our Commitment When you join us, you'll be part of an inclusive culture where your individual skills, experience, and voice are not only heard - but valued. Together, we're building a future where we can all belong, connect, and turn ideals into action. More than 50% of our workforce is engaged in our Employee Resource Groups (ERGs), where community and passion intersect to offer a safe space to learn and grow. This starts when you choose to apply for a role at Synchrony. We ensure all qualified applicants will receive consideration for employment without regard to age, race, color, religion, gender, sexual orientation, gender identity, national origin, disability, or veteran status. We're proud to have an award-winning culture for all. Grade/Level 11 The salary range for this position is 115 000.00 USD Annual and is eligible for an annual bonus based on individual and company performance. Actual compensation offered within the posted salary range will be based upon work experience, skill level or knowledge. Salaries are adjusted according to market in CA, NY Metro and Seattle. Reasonable Accommodation Notice Federal law requires employers to provide reasonable accommodation to qualified individuals with disabilities. Please tell us if you require a reasonable accommodation to apply for a job or to perform your job. Examples of reasonable accommodation include making a change to the application process or work procedures, providing documents in an alternate format, using a sign language interpreter, or using specialized equipment. If you need special accommodations, please call our Career Support Line so that we can discuss your specific situation. We can be reached at 1-. Representatives are available from 8am - 5pm Monday to Friday, Central Standard Time Job Family Group: Information Technology
02/09/2026
Full time
Job ID: Job Description: Role Summary/Purpose Millions of cardholders. Billions of transactions. All automated and supported 24/7/365. Who designs and creates the platforms to run all those applications? You, if you join our Tech & Ops team as a Java Development Lead. As a Senior Engineer Cryptography, you'll be in a vital role leading the team with design, architecture and implementing solutions for the products that help our clients/partners manage their finances on the go. Using the latest state of art technology, tools and practices, you'll collaborate with an ever-evolving company that respects both the work you do and the life you lead. It's the ideal time to come aboard - we're focused on the future, continuing to evolve as a company and help define the financial technology industry. With so much opportunity available, this is where you can make your mark. Our Way of Working We're proud to offer you choice and flexibility. At Synchrony, our way of working allows you to have the option to work from home, near one of our Hubs or come into one of our offices. Occasionally you may be required to commute to our nearest office for in person engagement activities such as business or team meetings, training and culture events. You're the one we're looking for if you: Are comfortable tackling new challenges and ways of working Are ready to learn new technologies and apply them based on project needs Are committed to helping us build technology product(s) that can scale and perform at high speed Have tactical experience building out and engineering high quality software products Are ready to define your career path Are comfortable challenging your peers and leadership team Are committed towards maintaining production systems without much disruption Can prove yourself quickly and decisively We'll depend on you to: Lead the design and architect solutions that meet SYF business requirements to deliver business value by enabling rapid innovation through modern software development practices and product delivery through rapid innovation and continuous integration In-depth knowledge of algorithms related to data encryption/decryption, tokenization/de-tokenization techniques Apply secure data handling practices by leveraging industry-standard security patterns and efficient techniques to ensure data confidentiality, integrity, and protection throughout the product lifecycle. Having experience in software development of systems related to security implementation and protection of data using algorithms related to Elliptical Curve Cryptography, RSA and AES algorithms Design and implement continuous integration and continuous delivery processes to deliver applications to production, fostering a culture of continuous process improvement Experience in implementing scheduling algorithms using techniques such as priority scheduling, rate momentum scheduling, etc., Establish and optimizat continuous integration and continuous delivery (CI/CD) pipelines to streamline secure application delivery, driving a culture of ongoing process enhancement. Conduct Technology Alternate Assessments and develop Proof-of-Concepts to evaluate new approaches and technologies as needed. Provides technical leadership and guidance to product teams, ensuring adherence to security standards and industry best practices. Collaborate closely with Product Management and Platform Engineering teams throughout the product lifecycle, from development and launch to iterative improvement. Work with internal technical teams and external vendors to troubleshoot, analyze, and resolve complex technical issues, delivering effective solutions. Maintain up-to-date, hands-on expertise in modern software development trends, particularly in secure and cloud-native environments. Proactively learn and adopt emerging industry practices to remain at the forefront of technology advancements. Support daily cloud-native development activities, including automation scripting, build pipeline management, and cloud service integration. Partner with geographically distributed team members to design, architect, and implement robust, secure solutions. Perform additional duties and participate in special projects as assigned. Qualifications/Requirements Bachelor's degree with minimum 5 years of experience in Information Technology OR in lieu of the Bachelor's degree, High School diploma and minimum 8 years of experience in Information Technology and hands-on technical role Minimum 5 years of experience in software development (languages, systems and frameworks such as Spring/Java, Encryption/Tokenization frameworks, ReactJS, RDBMS and NoSQL Databases) Demonstrated expertise in architecting and developing products that safeguard sensitive data using advanced encryption and decryption techniques. Hands-on experience designing and implementing custom tokenization and de-tokenization algorithms ensuring protection of data. Proven expertise in developing secure software systems leveraging cryptographic algorithms such as Elliptic Curve Cryptography (ECC), RSA, and AES, as well as designing proprietary tokenization solutions. Experience in implementing and optimizing scheduling algorithms, including priority-based and rate-momentum scheduling techniques. Minimum 2 years of experience working on or leading teams performing systems automation and integration (in an agile methodology and/or using lean techniques preferred) Desired Characteristics: Sound experience in building systems that can protect data using strong encryption/tokenization algorithms Minimum 2 years of experience with Jenkins, Hudson, Bamboo, and/or other Continuous Integration tools Recent experience with design, implementation of products on cloud and Micro services based eco-systems and Application modernization Experience in building products for application monitoring and resiliency Experience working with SAML, OAuth2, Active Directory and network protocols Experience with implementing data caching and in-memory technologies at scale Solid communication skills, ability to collaborate with different teams, highly motivated and demonstrate high level of initiative Eligibility Requirements You must be 18 years or older You must have a high school diploma or equivalent You must be willing to take a drug test, submit to a background investigation and submit fingerprints as part of the onboarding process You must be able to satisfy the requirements of Section 19 of the Federal Deposit Insurance Act. New hires (Level 4-7) must have 9 months of continuous service with the company before they are eligible to post on other roles. Once this new hire time in position requirement is met, the associate will have a minimum 6 months' time in position before they can post for future non-exempt roles. Employees, level 8 or greater, must have at least 18 months' time in position before they can post. All internal employees must consistently meet performance expectations and have approval from your manager to post (or the approval of your manager and HR if you don't meet the time in position or performance expectations). Legal authorization to work in the U.S. is required. We will not sponsor individuals for employment visas, now or in the future, for this job opening. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status. Our Commitment When you join us, you'll be part of an inclusive culture where your individual skills, experience, and voice are not only heard - but valued. Together, we're building a future where we can all belong, connect, and turn ideals into action. More than 50% of our workforce is engaged in our Employee Resource Groups (ERGs), where community and passion intersect to offer a safe space to learn and grow. This starts when you choose to apply for a role at Synchrony. We ensure all qualified applicants will receive consideration for employment without regard to age, race, color, religion, gender, sexual orientation, gender identity, national origin, disability, or veteran status. We're proud to have an award-winning culture for all. Grade/Level 11 The salary range for this position is 115 000.00 USD Annual and is eligible for an annual bonus based on individual and company performance. Actual compensation offered within the posted salary range will be based upon work experience, skill level or knowledge. Salaries are adjusted according to market in CA, NY Metro and Seattle. Reasonable Accommodation Notice Federal law requires employers to provide reasonable accommodation to qualified individuals with disabilities. Please tell us if you require a reasonable accommodation to apply for a job or to perform your job. Examples of reasonable accommodation include making a change to the application process or work procedures, providing documents in an alternate format, using a sign language interpreter, or using specialized equipment. If you need special accommodations, please call our Career Support Line so that we can discuss your specific situation. We can be reached at 1-. Representatives are available from 8am - 5pm Monday to Friday, Central Standard Time Job Family Group: Information Technology
Job ID: Job Description: Role Summary/Purpose The VP, Collections Digital and Letter Contact Strategy role will lead collections contact strategy development and analytics for Synchrony's digital (mobile app, email, text) and letter channels, leveraging statistical methods, advanced analytics, and deep domain expertise. Overseeing a global team of three strategy analysts, this role will be accountable for driving superior business outcomes by developing and continuously optimizing data-driven strategies. The VP will maximize collections performance while ensuring regulatory compliance and operational risk management. Collaborating closely with Collections & Recovery Strategy teams, Collections Operations, Growth, IT (Data Warehouse/Prism) teams, Finance, and second line of defense teams (e.g., Legal, Compliance, Fair Lending, Credit Strategy Validation), this leader will deliver top-tier results through rigorous analytics and cross-functional partnership. Core responsibilities: Own collections contact strategies for digital channels (including mobile app, email, text), letters and statement messages for secured and unsecured consumer revolving and installment portfolios. Lead development, testing and rollout of contact strategies for various sub-populations (e.g., customers who have requested no calls, customers working with debt settlement companies). Includes developing the business case, obtaining all approvals, partnering with Operations and IT to implement, ensuring appropriate controls, and ensuring robust reporting and monitoring. Lead development of collections digital and letter strategies for new client start-ups, new client conversions, new products, etc. Actively map and analyze the current customer journey for written communications, implementing refinements to drive improved customer engagement; lead development of new creatives / messages and partner with client managers to obtain required partner approvals and with business strategy implementation team and/or IT to implement. Champion the adoption of next-generation communication technologies such as mobile app communications (e.g., account status messages, push notifications) & RCS ("SMS 2.0"). Partner with Technology & Operations teams to assess digital opportunities such as Text to Pay / Pay By Text. Utilize data-driven insights to identify growth and improvement opportunities, ensuring strategies remain agile and aligned with evolving customer behaviors and business goals. Drives automation and process excellence initiatives to enhance operational efficiency, improve customer engagement, and optimize collections outcomes. Utilize generative and agentic AI technologies to advance predictive analytics, personalize customer communications, and drive smarter, more effective collections strategies. Partner with Collections Operations to identify, prioritize, test and rollout initiatives to reduce expenses and/or to improve customer experience. Partner with Compliance and Legal to complete gap assessment for new laws, regulations and regulatory guidance and, if necessary, lead and implement changes to ensure compliance. Own Collections strategy process support including strengthening test design and monitoring. Ensure robust governance, processes and controls are in place. Prevent, detect and remediate issues. Comply with company policies and control requirements for Non-Model Tools / strategies. Lead or co-lead support for frequent regulatory exams, audits and reviews including explaining policies, strategies, tests and reporting. Complete regular benchmarking. Stay abreast of industry trends to identify emerging opportunities and risks. Perform other duties and/or special projects as assigned. Qualifications/Requirements Bachelor's degree with a minimum 8+ years of strategy, analytics or credit risk management experience or, in lieu of a Bachelor's degree, 12+ years of strategy, analytics, or credit risk management experience. 3+ years of direct people management experience. Advanced proficiency with data analytics and segmentation platforms (e.g., SAS, SQL, Python/R). Demonstrated success developing and executing strategy, testing protocols, and delivering measurable results in a regulated financial services environment. Strong relationship building, communication (verbal, written) and influencing skills; must be able to communicate with and influence executives. Strong PC proficiency (Microsoft Office suite including: Word, Excel, PowerPoint, and Outlook) or comparable software application. Ability and flexibility to travel for business as required Desired Characteristics: Master's degree (Business administration or quantitative field). Collections and/or Recovery strategy experience in consumer lending (ideally credit card) industry. Experience developing collections contact strategies, including email creatives, text messages, letters and/or statement messages. Experience managing geographically dispersed teams, including offshore employees. Experience interacting with regulators, auditors and second line of defense teams. Eligibility Requirements You must be 18 years or older You must have a high school diploma or equivalent You must be willing to take a drug test, submit to a background investigation and submit fingerprints as part of the onboarding process You must be able to satisfy the requirements of Section 19 of the Federal Deposit Insurance Act. New hires (Level 4-7) must have 9 months of continuous service with the company before they are eligible to post on other roles. Once this new hire time in position requirement is met, the associate will have a minimum 6 months' time in position before they can post for future non-exempt roles. Employees, level 8 or greater, must have at least 18 months' time in position before they can post. All internal employees must consistently meet performance expectations and have approval from your manager to post (or the approval of your manager and HR if you don't meet the time in position or performance expectations). Legal authorization to work in the U.S. is required. We will not sponsor individuals for employment visas, now or in the future, for this job opening. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status. Our Commitment When you join us, you'll be part of an inclusive culture where your individual skills, experience, and voice are not only heard - but valued. Together, we're building a future where we can all belong, connect, and turn ideals into action. More than 50% of our workforce is engaged in our Employee Resource Groups (ERGs), where community and passion intersect to offer a safe space to learn and grow. This starts when you choose to apply for a role at Synchrony. We ensure all qualified applicants will receive consideration for employment without regard to age, race, color, religion, gender, sexual orientation, gender identity, national origin, disability, or veteran status. We're proud to have an award-winning culture for all. Grade/Level 12 The salary range for this position is 135 000.00 USD Annual and is eligible for an annual bonus based on individual and company performance. Actual compensation offered within the posted salary range will be based upon work experience, skill level or knowledge. Salaries are adjusted according to market in CA, NY Metro and Seattle. Reasonable Accommodation Notice Federal law requires employers to provide reasonable accommodation to qualified individuals with disabilities. Please tell us if you require a reasonable accommodation to apply for a job or to perform your job. Examples of reasonable accommodation include making a change to the application process or work procedures, providing documents in an alternate format, using a sign language interpreter, or using specialized equipment. If you need special accommodations, please call our Career Support Line so that we can discuss your specific situation. We can be reached at 1-. Representatives are available from 8am - 5pm Monday to Friday, Central Standard Time Job Family Group: Credit
02/09/2026
Full time
Job ID: Job Description: Role Summary/Purpose The VP, Collections Digital and Letter Contact Strategy role will lead collections contact strategy development and analytics for Synchrony's digital (mobile app, email, text) and letter channels, leveraging statistical methods, advanced analytics, and deep domain expertise. Overseeing a global team of three strategy analysts, this role will be accountable for driving superior business outcomes by developing and continuously optimizing data-driven strategies. The VP will maximize collections performance while ensuring regulatory compliance and operational risk management. Collaborating closely with Collections & Recovery Strategy teams, Collections Operations, Growth, IT (Data Warehouse/Prism) teams, Finance, and second line of defense teams (e.g., Legal, Compliance, Fair Lending, Credit Strategy Validation), this leader will deliver top-tier results through rigorous analytics and cross-functional partnership. Core responsibilities: Own collections contact strategies for digital channels (including mobile app, email, text), letters and statement messages for secured and unsecured consumer revolving and installment portfolios. Lead development, testing and rollout of contact strategies for various sub-populations (e.g., customers who have requested no calls, customers working with debt settlement companies). Includes developing the business case, obtaining all approvals, partnering with Operations and IT to implement, ensuring appropriate controls, and ensuring robust reporting and monitoring. Lead development of collections digital and letter strategies for new client start-ups, new client conversions, new products, etc. Actively map and analyze the current customer journey for written communications, implementing refinements to drive improved customer engagement; lead development of new creatives / messages and partner with client managers to obtain required partner approvals and with business strategy implementation team and/or IT to implement. Champion the adoption of next-generation communication technologies such as mobile app communications (e.g., account status messages, push notifications) & RCS ("SMS 2.0"). Partner with Technology & Operations teams to assess digital opportunities such as Text to Pay / Pay By Text. Utilize data-driven insights to identify growth and improvement opportunities, ensuring strategies remain agile and aligned with evolving customer behaviors and business goals. Drives automation and process excellence initiatives to enhance operational efficiency, improve customer engagement, and optimize collections outcomes. Utilize generative and agentic AI technologies to advance predictive analytics, personalize customer communications, and drive smarter, more effective collections strategies. Partner with Collections Operations to identify, prioritize, test and rollout initiatives to reduce expenses and/or to improve customer experience. Partner with Compliance and Legal to complete gap assessment for new laws, regulations and regulatory guidance and, if necessary, lead and implement changes to ensure compliance. Own Collections strategy process support including strengthening test design and monitoring. Ensure robust governance, processes and controls are in place. Prevent, detect and remediate issues. Comply with company policies and control requirements for Non-Model Tools / strategies. Lead or co-lead support for frequent regulatory exams, audits and reviews including explaining policies, strategies, tests and reporting. Complete regular benchmarking. Stay abreast of industry trends to identify emerging opportunities and risks. Perform other duties and/or special projects as assigned. Qualifications/Requirements Bachelor's degree with a minimum 8+ years of strategy, analytics or credit risk management experience or, in lieu of a Bachelor's degree, 12+ years of strategy, analytics, or credit risk management experience. 3+ years of direct people management experience. Advanced proficiency with data analytics and segmentation platforms (e.g., SAS, SQL, Python/R). Demonstrated success developing and executing strategy, testing protocols, and delivering measurable results in a regulated financial services environment. Strong relationship building, communication (verbal, written) and influencing skills; must be able to communicate with and influence executives. Strong PC proficiency (Microsoft Office suite including: Word, Excel, PowerPoint, and Outlook) or comparable software application. Ability and flexibility to travel for business as required Desired Characteristics: Master's degree (Business administration or quantitative field). Collections and/or Recovery strategy experience in consumer lending (ideally credit card) industry. Experience developing collections contact strategies, including email creatives, text messages, letters and/or statement messages. Experience managing geographically dispersed teams, including offshore employees. Experience interacting with regulators, auditors and second line of defense teams. Eligibility Requirements You must be 18 years or older You must have a high school diploma or equivalent You must be willing to take a drug test, submit to a background investigation and submit fingerprints as part of the onboarding process You must be able to satisfy the requirements of Section 19 of the Federal Deposit Insurance Act. New hires (Level 4-7) must have 9 months of continuous service with the company before they are eligible to post on other roles. Once this new hire time in position requirement is met, the associate will have a minimum 6 months' time in position before they can post for future non-exempt roles. Employees, level 8 or greater, must have at least 18 months' time in position before they can post. All internal employees must consistently meet performance expectations and have approval from your manager to post (or the approval of your manager and HR if you don't meet the time in position or performance expectations). Legal authorization to work in the U.S. is required. We will not sponsor individuals for employment visas, now or in the future, for this job opening. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status. Our Commitment When you join us, you'll be part of an inclusive culture where your individual skills, experience, and voice are not only heard - but valued. Together, we're building a future where we can all belong, connect, and turn ideals into action. More than 50% of our workforce is engaged in our Employee Resource Groups (ERGs), where community and passion intersect to offer a safe space to learn and grow. This starts when you choose to apply for a role at Synchrony. We ensure all qualified applicants will receive consideration for employment without regard to age, race, color, religion, gender, sexual orientation, gender identity, national origin, disability, or veteran status. We're proud to have an award-winning culture for all. Grade/Level 12 The salary range for this position is 135 000.00 USD Annual and is eligible for an annual bonus based on individual and company performance. Actual compensation offered within the posted salary range will be based upon work experience, skill level or knowledge. Salaries are adjusted according to market in CA, NY Metro and Seattle. Reasonable Accommodation Notice Federal law requires employers to provide reasonable accommodation to qualified individuals with disabilities. Please tell us if you require a reasonable accommodation to apply for a job or to perform your job. Examples of reasonable accommodation include making a change to the application process or work procedures, providing documents in an alternate format, using a sign language interpreter, or using specialized equipment. If you need special accommodations, please call our Career Support Line so that we can discuss your specific situation. We can be reached at 1-. Representatives are available from 8am - 5pm Monday to Friday, Central Standard Time Job Family Group: Credit
Job ID: Job Description: Role Summary/Purpose Millions of cardholders. Billions of transactions. All automated and supported 24/7/365. Who designs and creates the platforms to run all those applications? You, if you join our Tech & Ops team as a Java Development Lead. As a Senior Engineer Cryptography, you'll be in a vital role leading the team with design, architecture and implementing solutions for the products that help our clients/partners manage their finances on the go. Using the latest state of art technology, tools and practices, you'll collaborate with an ever-evolving company that respects both the work you do and the life you lead. It's the ideal time to come aboard - we're focused on the future, continuing to evolve as a company and help define the financial technology industry. With so much opportunity available, this is where you can make your mark. Our Way of Working We're proud to offer you choice and flexibility. At Synchrony, our way of working allows you to have the option to work from home, near one of our Hubs or come into one of our offices. Occasionally you may be required to commute to our nearest office for in person engagement activities such as business or team meetings, training and culture events. You're the one we're looking for if you: Are comfortable tackling new challenges and ways of working Are ready to learn new technologies and apply them based on project needs Are committed to helping us build technology product(s) that can scale and perform at high speed Have tactical experience building out and engineering high quality software products Are ready to define your career path Are comfortable challenging your peers and leadership team Are committed towards maintaining production systems without much disruption Can prove yourself quickly and decisively We'll depend on you to: Lead the design and architect solutions that meet SYF business requirements to deliver business value by enabling rapid innovation through modern software development practices and product delivery through rapid innovation and continuous integration In-depth knowledge of algorithms related to data encryption/decryption, tokenization/de-tokenization techniques Apply secure data handling practices by leveraging industry-standard security patterns and efficient techniques to ensure data confidentiality, integrity, and protection throughout the product lifecycle. Having experience in software development of systems related to security implementation and protection of data using algorithms related to Elliptical Curve Cryptography, RSA and AES algorithms Design and implement continuous integration and continuous delivery processes to deliver applications to production, fostering a culture of continuous process improvement Experience in implementing scheduling algorithms using techniques such as priority scheduling, rate momentum scheduling, etc., Establish and optimizat continuous integration and continuous delivery (CI/CD) pipelines to streamline secure application delivery, driving a culture of ongoing process enhancement. Conduct Technology Alternate Assessments and develop Proof-of-Concepts to evaluate new approaches and technologies as needed. Provides technical leadership and guidance to product teams, ensuring adherence to security standards and industry best practices. Collaborate closely with Product Management and Platform Engineering teams throughout the product lifecycle, from development and launch to iterative improvement. Work with internal technical teams and external vendors to troubleshoot, analyze, and resolve complex technical issues, delivering effective solutions. Maintain up-to-date, hands-on expertise in modern software development trends, particularly in secure and cloud-native environments. Proactively learn and adopt emerging industry practices to remain at the forefront of technology advancements. Support daily cloud-native development activities, including automation scripting, build pipeline management, and cloud service integration. Partner with geographically distributed team members to design, architect, and implement robust, secure solutions. Perform additional duties and participate in special projects as assigned. Qualifications/Requirements Bachelor's degree with minimum 5 years of experience in Information Technology OR in lieu of the Bachelor's degree, High School diploma and minimum 8 years of experience in Information Technology and hands-on technical role Minimum 5 years of experience in software development (languages, systems and frameworks such as Spring/Java, Encryption/Tokenization frameworks, ReactJS, RDBMS and NoSQL Databases) Demonstrated expertise in architecting and developing products that safeguard sensitive data using advanced encryption and decryption techniques. Hands-on experience designing and implementing custom tokenization and de-tokenization algorithms ensuring protection of data. Proven expertise in developing secure software systems leveraging cryptographic algorithms such as Elliptic Curve Cryptography (ECC), RSA, and AES, as well as designing proprietary tokenization solutions. Experience in implementing and optimizing scheduling algorithms, including priority-based and rate-momentum scheduling techniques. Minimum 2 years of experience working on or leading teams performing systems automation and integration (in an agile methodology and/or using lean techniques preferred) Desired Characteristics: Sound experience in building systems that can protect data using strong encryption/tokenization algorithms Minimum 2 years of experience with Jenkins, Hudson, Bamboo, and/or other Continuous Integration tools Recent experience with design, implementation of products on cloud and Micro services based eco-systems and Application modernization Experience in building products for application monitoring and resiliency Experience working with SAML, OAuth2, Active Directory and network protocols Experience with implementing data caching and in-memory technologies at scale Solid communication skills, ability to collaborate with different teams, highly motivated and demonstrate high level of initiative Eligibility Requirements You must be 18 years or older You must have a high school diploma or equivalent You must be willing to take a drug test, submit to a background investigation and submit fingerprints as part of the onboarding process You must be able to satisfy the requirements of Section 19 of the Federal Deposit Insurance Act. New hires (Level 4-7) must have 9 months of continuous service with the company before they are eligible to post on other roles. Once this new hire time in position requirement is met, the associate will have a minimum 6 months' time in position before they can post for future non-exempt roles. Employees, level 8 or greater, must have at least 18 months' time in position before they can post. All internal employees must consistently meet performance expectations and have approval from your manager to post (or the approval of your manager and HR if you don't meet the time in position or performance expectations). Legal authorization to work in the U.S. is required. We will not sponsor individuals for employment visas, now or in the future, for this job opening. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status. Our Commitment When you join us, you'll be part of an inclusive culture where your individual skills, experience, and voice are not only heard - but valued. Together, we're building a future where we can all belong, connect, and turn ideals into action. More than 50% of our workforce is engaged in our Employee Resource Groups (ERGs), where community and passion intersect to offer a safe space to learn and grow. This starts when you choose to apply for a role at Synchrony. We ensure all qualified applicants will receive consideration for employment without regard to age, race, color, religion, gender, sexual orientation, gender identity, national origin, disability, or veteran status. We're proud to have an award-winning culture for all. Grade/Level 11 The salary range for this position is 115 000.00 USD Annual and is eligible for an annual bonus based on individual and company performance. Actual compensation offered within the posted salary range will be based upon work experience, skill level or knowledge. Salaries are adjusted according to market in CA, NY Metro and Seattle. Reasonable Accommodation Notice Federal law requires employers to provide reasonable accommodation to qualified individuals with disabilities. Please tell us if you require a reasonable accommodation to apply for a job or to perform your job. Examples of reasonable accommodation include making a change to the application process or work procedures, providing documents in an alternate format, using a sign language interpreter, or using specialized equipment. If you need special accommodations, please call our Career Support Line so that we can discuss your specific situation. We can be reached at 1-. Representatives are available from 8am - 5pm Monday to Friday, Central Standard Time Job Family Group: Information Technology
02/09/2026
Full time
Job ID: Job Description: Role Summary/Purpose Millions of cardholders. Billions of transactions. All automated and supported 24/7/365. Who designs and creates the platforms to run all those applications? You, if you join our Tech & Ops team as a Java Development Lead. As a Senior Engineer Cryptography, you'll be in a vital role leading the team with design, architecture and implementing solutions for the products that help our clients/partners manage their finances on the go. Using the latest state of art technology, tools and practices, you'll collaborate with an ever-evolving company that respects both the work you do and the life you lead. It's the ideal time to come aboard - we're focused on the future, continuing to evolve as a company and help define the financial technology industry. With so much opportunity available, this is where you can make your mark. Our Way of Working We're proud to offer you choice and flexibility. At Synchrony, our way of working allows you to have the option to work from home, near one of our Hubs or come into one of our offices. Occasionally you may be required to commute to our nearest office for in person engagement activities such as business or team meetings, training and culture events. You're the one we're looking for if you: Are comfortable tackling new challenges and ways of working Are ready to learn new technologies and apply them based on project needs Are committed to helping us build technology product(s) that can scale and perform at high speed Have tactical experience building out and engineering high quality software products Are ready to define your career path Are comfortable challenging your peers and leadership team Are committed towards maintaining production systems without much disruption Can prove yourself quickly and decisively We'll depend on you to: Lead the design and architect solutions that meet SYF business requirements to deliver business value by enabling rapid innovation through modern software development practices and product delivery through rapid innovation and continuous integration In-depth knowledge of algorithms related to data encryption/decryption, tokenization/de-tokenization techniques Apply secure data handling practices by leveraging industry-standard security patterns and efficient techniques to ensure data confidentiality, integrity, and protection throughout the product lifecycle. Having experience in software development of systems related to security implementation and protection of data using algorithms related to Elliptical Curve Cryptography, RSA and AES algorithms Design and implement continuous integration and continuous delivery processes to deliver applications to production, fostering a culture of continuous process improvement Experience in implementing scheduling algorithms using techniques such as priority scheduling, rate momentum scheduling, etc., Establish and optimizat continuous integration and continuous delivery (CI/CD) pipelines to streamline secure application delivery, driving a culture of ongoing process enhancement. Conduct Technology Alternate Assessments and develop Proof-of-Concepts to evaluate new approaches and technologies as needed. Provides technical leadership and guidance to product teams, ensuring adherence to security standards and industry best practices. Collaborate closely with Product Management and Platform Engineering teams throughout the product lifecycle, from development and launch to iterative improvement. Work with internal technical teams and external vendors to troubleshoot, analyze, and resolve complex technical issues, delivering effective solutions. Maintain up-to-date, hands-on expertise in modern software development trends, particularly in secure and cloud-native environments. Proactively learn and adopt emerging industry practices to remain at the forefront of technology advancements. Support daily cloud-native development activities, including automation scripting, build pipeline management, and cloud service integration. Partner with geographically distributed team members to design, architect, and implement robust, secure solutions. Perform additional duties and participate in special projects as assigned. Qualifications/Requirements Bachelor's degree with minimum 5 years of experience in Information Technology OR in lieu of the Bachelor's degree, High School diploma and minimum 8 years of experience in Information Technology and hands-on technical role Minimum 5 years of experience in software development (languages, systems and frameworks such as Spring/Java, Encryption/Tokenization frameworks, ReactJS, RDBMS and NoSQL Databases) Demonstrated expertise in architecting and developing products that safeguard sensitive data using advanced encryption and decryption techniques. Hands-on experience designing and implementing custom tokenization and de-tokenization algorithms ensuring protection of data. Proven expertise in developing secure software systems leveraging cryptographic algorithms such as Elliptic Curve Cryptography (ECC), RSA, and AES, as well as designing proprietary tokenization solutions. Experience in implementing and optimizing scheduling algorithms, including priority-based and rate-momentum scheduling techniques. Minimum 2 years of experience working on or leading teams performing systems automation and integration (in an agile methodology and/or using lean techniques preferred) Desired Characteristics: Sound experience in building systems that can protect data using strong encryption/tokenization algorithms Minimum 2 years of experience with Jenkins, Hudson, Bamboo, and/or other Continuous Integration tools Recent experience with design, implementation of products on cloud and Micro services based eco-systems and Application modernization Experience in building products for application monitoring and resiliency Experience working with SAML, OAuth2, Active Directory and network protocols Experience with implementing data caching and in-memory technologies at scale Solid communication skills, ability to collaborate with different teams, highly motivated and demonstrate high level of initiative Eligibility Requirements You must be 18 years or older You must have a high school diploma or equivalent You must be willing to take a drug test, submit to a background investigation and submit fingerprints as part of the onboarding process You must be able to satisfy the requirements of Section 19 of the Federal Deposit Insurance Act. New hires (Level 4-7) must have 9 months of continuous service with the company before they are eligible to post on other roles. Once this new hire time in position requirement is met, the associate will have a minimum 6 months' time in position before they can post for future non-exempt roles. Employees, level 8 or greater, must have at least 18 months' time in position before they can post. All internal employees must consistently meet performance expectations and have approval from your manager to post (or the approval of your manager and HR if you don't meet the time in position or performance expectations). Legal authorization to work in the U.S. is required. We will not sponsor individuals for employment visas, now or in the future, for this job opening. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status. Our Commitment When you join us, you'll be part of an inclusive culture where your individual skills, experience, and voice are not only heard - but valued. Together, we're building a future where we can all belong, connect, and turn ideals into action. More than 50% of our workforce is engaged in our Employee Resource Groups (ERGs), where community and passion intersect to offer a safe space to learn and grow. This starts when you choose to apply for a role at Synchrony. We ensure all qualified applicants will receive consideration for employment without regard to age, race, color, religion, gender, sexual orientation, gender identity, national origin, disability, or veteran status. We're proud to have an award-winning culture for all. Grade/Level 11 The salary range for this position is 115 000.00 USD Annual and is eligible for an annual bonus based on individual and company performance. Actual compensation offered within the posted salary range will be based upon work experience, skill level or knowledge. Salaries are adjusted according to market in CA, NY Metro and Seattle. Reasonable Accommodation Notice Federal law requires employers to provide reasonable accommodation to qualified individuals with disabilities. Please tell us if you require a reasonable accommodation to apply for a job or to perform your job. Examples of reasonable accommodation include making a change to the application process or work procedures, providing documents in an alternate format, using a sign language interpreter, or using specialized equipment. If you need special accommodations, please call our Career Support Line so that we can discuss your specific situation. We can be reached at 1-. Representatives are available from 8am - 5pm Monday to Friday, Central Standard Time Job Family Group: Information Technology
Job ID: Job Description: Role Summary/Purpose Millions of cardholders. Billions of transactions. All automated and supported 24/7/365. Who designs and creates the platforms to run all those applications? You, if you join our Tech & Ops team as a Java Development Lead. As a Senior Engineer Cryptography, you'll be in a vital role leading the team with design, architecture and implementing solutions for the products that help our clients/partners manage their finances on the go. Using the latest state of art technology, tools and practices, you'll collaborate with an ever-evolving company that respects both the work you do and the life you lead. It's the ideal time to come aboard - we're focused on the future, continuing to evolve as a company and help define the financial technology industry. With so much opportunity available, this is where you can make your mark. Our Way of Working We're proud to offer you choice and flexibility. At Synchrony, our way of working allows you to have the option to work from home, near one of our Hubs or come into one of our offices. Occasionally you may be required to commute to our nearest office for in person engagement activities such as business or team meetings, training and culture events. You're the one we're looking for if you: Are comfortable tackling new challenges and ways of working Are ready to learn new technologies and apply them based on project needs Are committed to helping us build technology product(s) that can scale and perform at high speed Have tactical experience building out and engineering high quality software products Are ready to define your career path Are comfortable challenging your peers and leadership team Are committed towards maintaining production systems without much disruption Can prove yourself quickly and decisively We'll depend on you to: Lead the design and architect solutions that meet SYF business requirements to deliver business value by enabling rapid innovation through modern software development practices and product delivery through rapid innovation and continuous integration In-depth knowledge of algorithms related to data encryption/decryption, tokenization/de-tokenization techniques Apply secure data handling practices by leveraging industry-standard security patterns and efficient techniques to ensure data confidentiality, integrity, and protection throughout the product lifecycle. Having experience in software development of systems related to security implementation and protection of data using algorithms related to Elliptical Curve Cryptography, RSA and AES algorithms Design and implement continuous integration and continuous delivery processes to deliver applications to production, fostering a culture of continuous process improvement Experience in implementing scheduling algorithms using techniques such as priority scheduling, rate momentum scheduling, etc., Establish and optimizat continuous integration and continuous delivery (CI/CD) pipelines to streamline secure application delivery, driving a culture of ongoing process enhancement. Conduct Technology Alternate Assessments and develop Proof-of-Concepts to evaluate new approaches and technologies as needed. Provides technical leadership and guidance to product teams, ensuring adherence to security standards and industry best practices. Collaborate closely with Product Management and Platform Engineering teams throughout the product lifecycle, from development and launch to iterative improvement. Work with internal technical teams and external vendors to troubleshoot, analyze, and resolve complex technical issues, delivering effective solutions. Maintain up-to-date, hands-on expertise in modern software development trends, particularly in secure and cloud-native environments. Proactively learn and adopt emerging industry practices to remain at the forefront of technology advancements. Support daily cloud-native development activities, including automation scripting, build pipeline management, and cloud service integration. Partner with geographically distributed team members to design, architect, and implement robust, secure solutions. Perform additional duties and participate in special projects as assigned. Qualifications/Requirements Bachelor's degree with minimum 5 years of experience in Information Technology OR in lieu of the Bachelor's degree, High School diploma and minimum 8 years of experience in Information Technology and hands-on technical role Minimum 5 years of experience in software development (languages, systems and frameworks such as Spring/Java, Encryption/Tokenization frameworks, ReactJS, RDBMS and NoSQL Databases) Demonstrated expertise in architecting and developing products that safeguard sensitive data using advanced encryption and decryption techniques. Hands-on experience designing and implementing custom tokenization and de-tokenization algorithms ensuring protection of data. Proven expertise in developing secure software systems leveraging cryptographic algorithms such as Elliptic Curve Cryptography (ECC), RSA, and AES, as well as designing proprietary tokenization solutions. Experience in implementing and optimizing scheduling algorithms, including priority-based and rate-momentum scheduling techniques. Minimum 2 years of experience working on or leading teams performing systems automation and integration (in an agile methodology and/or using lean techniques preferred) Desired Characteristics: Sound experience in building systems that can protect data using strong encryption/tokenization algorithms Minimum 2 years of experience with Jenkins, Hudson, Bamboo, and/or other Continuous Integration tools Recent experience with design, implementation of products on cloud and Micro services based eco-systems and Application modernization Experience in building products for application monitoring and resiliency Experience working with SAML, OAuth2, Active Directory and network protocols Experience with implementing data caching and in-memory technologies at scale Solid communication skills, ability to collaborate with different teams, highly motivated and demonstrate high level of initiative Eligibility Requirements You must be 18 years or older You must have a high school diploma or equivalent You must be willing to take a drug test, submit to a background investigation and submit fingerprints as part of the onboarding process You must be able to satisfy the requirements of Section 19 of the Federal Deposit Insurance Act. New hires (Level 4-7) must have 9 months of continuous service with the company before they are eligible to post on other roles. Once this new hire time in position requirement is met, the associate will have a minimum 6 months' time in position before they can post for future non-exempt roles. Employees, level 8 or greater, must have at least 18 months' time in position before they can post. All internal employees must consistently meet performance expectations and have approval from your manager to post (or the approval of your manager and HR if you don't meet the time in position or performance expectations). Legal authorization to work in the U.S. is required. We will not sponsor individuals for employment visas, now or in the future, for this job opening. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status. Our Commitment When you join us, you'll be part of an inclusive culture where your individual skills, experience, and voice are not only heard - but valued. Together, we're building a future where we can all belong, connect, and turn ideals into action. More than 50% of our workforce is engaged in our Employee Resource Groups (ERGs), where community and passion intersect to offer a safe space to learn and grow. This starts when you choose to apply for a role at Synchrony. We ensure all qualified applicants will receive consideration for employment without regard to age, race, color, religion, gender, sexual orientation, gender identity, national origin, disability, or veteran status. We're proud to have an award-winning culture for all. Grade/Level 11 The salary range for this position is 115 000.00 USD Annual and is eligible for an annual bonus based on individual and company performance. Actual compensation offered within the posted salary range will be based upon work experience, skill level or knowledge. Salaries are adjusted according to market in CA, NY Metro and Seattle. Reasonable Accommodation Notice Federal law requires employers to provide reasonable accommodation to qualified individuals with disabilities. Please tell us if you require a reasonable accommodation to apply for a job or to perform your job. Examples of reasonable accommodation include making a change to the application process or work procedures, providing documents in an alternate format, using a sign language interpreter, or using specialized equipment. If you need special accommodations, please call our Career Support Line so that we can discuss your specific situation. We can be reached at 1-. Representatives are available from 8am - 5pm Monday to Friday, Central Standard Time Job Family Group: Information Technology
02/09/2026
Full time
Job ID: Job Description: Role Summary/Purpose Millions of cardholders. Billions of transactions. All automated and supported 24/7/365. Who designs and creates the platforms to run all those applications? You, if you join our Tech & Ops team as a Java Development Lead. As a Senior Engineer Cryptography, you'll be in a vital role leading the team with design, architecture and implementing solutions for the products that help our clients/partners manage their finances on the go. Using the latest state of art technology, tools and practices, you'll collaborate with an ever-evolving company that respects both the work you do and the life you lead. It's the ideal time to come aboard - we're focused on the future, continuing to evolve as a company and help define the financial technology industry. With so much opportunity available, this is where you can make your mark. Our Way of Working We're proud to offer you choice and flexibility. At Synchrony, our way of working allows you to have the option to work from home, near one of our Hubs or come into one of our offices. Occasionally you may be required to commute to our nearest office for in person engagement activities such as business or team meetings, training and culture events. You're the one we're looking for if you: Are comfortable tackling new challenges and ways of working Are ready to learn new technologies and apply them based on project needs Are committed to helping us build technology product(s) that can scale and perform at high speed Have tactical experience building out and engineering high quality software products Are ready to define your career path Are comfortable challenging your peers and leadership team Are committed towards maintaining production systems without much disruption Can prove yourself quickly and decisively We'll depend on you to: Lead the design and architect solutions that meet SYF business requirements to deliver business value by enabling rapid innovation through modern software development practices and product delivery through rapid innovation and continuous integration In-depth knowledge of algorithms related to data encryption/decryption, tokenization/de-tokenization techniques Apply secure data handling practices by leveraging industry-standard security patterns and efficient techniques to ensure data confidentiality, integrity, and protection throughout the product lifecycle. Having experience in software development of systems related to security implementation and protection of data using algorithms related to Elliptical Curve Cryptography, RSA and AES algorithms Design and implement continuous integration and continuous delivery processes to deliver applications to production, fostering a culture of continuous process improvement Experience in implementing scheduling algorithms using techniques such as priority scheduling, rate momentum scheduling, etc., Establish and optimizat continuous integration and continuous delivery (CI/CD) pipelines to streamline secure application delivery, driving a culture of ongoing process enhancement. Conduct Technology Alternate Assessments and develop Proof-of-Concepts to evaluate new approaches and technologies as needed. Provides technical leadership and guidance to product teams, ensuring adherence to security standards and industry best practices. Collaborate closely with Product Management and Platform Engineering teams throughout the product lifecycle, from development and launch to iterative improvement. Work with internal technical teams and external vendors to troubleshoot, analyze, and resolve complex technical issues, delivering effective solutions. Maintain up-to-date, hands-on expertise in modern software development trends, particularly in secure and cloud-native environments. Proactively learn and adopt emerging industry practices to remain at the forefront of technology advancements. Support daily cloud-native development activities, including automation scripting, build pipeline management, and cloud service integration. Partner with geographically distributed team members to design, architect, and implement robust, secure solutions. Perform additional duties and participate in special projects as assigned. Qualifications/Requirements Bachelor's degree with minimum 5 years of experience in Information Technology OR in lieu of the Bachelor's degree, High School diploma and minimum 8 years of experience in Information Technology and hands-on technical role Minimum 5 years of experience in software development (languages, systems and frameworks such as Spring/Java, Encryption/Tokenization frameworks, ReactJS, RDBMS and NoSQL Databases) Demonstrated expertise in architecting and developing products that safeguard sensitive data using advanced encryption and decryption techniques. Hands-on experience designing and implementing custom tokenization and de-tokenization algorithms ensuring protection of data. Proven expertise in developing secure software systems leveraging cryptographic algorithms such as Elliptic Curve Cryptography (ECC), RSA, and AES, as well as designing proprietary tokenization solutions. Experience in implementing and optimizing scheduling algorithms, including priority-based and rate-momentum scheduling techniques. Minimum 2 years of experience working on or leading teams performing systems automation and integration (in an agile methodology and/or using lean techniques preferred) Desired Characteristics: Sound experience in building systems that can protect data using strong encryption/tokenization algorithms Minimum 2 years of experience with Jenkins, Hudson, Bamboo, and/or other Continuous Integration tools Recent experience with design, implementation of products on cloud and Micro services based eco-systems and Application modernization Experience in building products for application monitoring and resiliency Experience working with SAML, OAuth2, Active Directory and network protocols Experience with implementing data caching and in-memory technologies at scale Solid communication skills, ability to collaborate with different teams, highly motivated and demonstrate high level of initiative Eligibility Requirements You must be 18 years or older You must have a high school diploma or equivalent You must be willing to take a drug test, submit to a background investigation and submit fingerprints as part of the onboarding process You must be able to satisfy the requirements of Section 19 of the Federal Deposit Insurance Act. New hires (Level 4-7) must have 9 months of continuous service with the company before they are eligible to post on other roles. Once this new hire time in position requirement is met, the associate will have a minimum 6 months' time in position before they can post for future non-exempt roles. Employees, level 8 or greater, must have at least 18 months' time in position before they can post. All internal employees must consistently meet performance expectations and have approval from your manager to post (or the approval of your manager and HR if you don't meet the time in position or performance expectations). Legal authorization to work in the U.S. is required. We will not sponsor individuals for employment visas, now or in the future, for this job opening. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status. Our Commitment When you join us, you'll be part of an inclusive culture where your individual skills, experience, and voice are not only heard - but valued. Together, we're building a future where we can all belong, connect, and turn ideals into action. More than 50% of our workforce is engaged in our Employee Resource Groups (ERGs), where community and passion intersect to offer a safe space to learn and grow. This starts when you choose to apply for a role at Synchrony. We ensure all qualified applicants will receive consideration for employment without regard to age, race, color, religion, gender, sexual orientation, gender identity, national origin, disability, or veteran status. We're proud to have an award-winning culture for all. Grade/Level 11 The salary range for this position is 115 000.00 USD Annual and is eligible for an annual bonus based on individual and company performance. Actual compensation offered within the posted salary range will be based upon work experience, skill level or knowledge. Salaries are adjusted according to market in CA, NY Metro and Seattle. Reasonable Accommodation Notice Federal law requires employers to provide reasonable accommodation to qualified individuals with disabilities. Please tell us if you require a reasonable accommodation to apply for a job or to perform your job. Examples of reasonable accommodation include making a change to the application process or work procedures, providing documents in an alternate format, using a sign language interpreter, or using specialized equipment. If you need special accommodations, please call our Career Support Line so that we can discuss your specific situation. We can be reached at 1-. Representatives are available from 8am - 5pm Monday to Friday, Central Standard Time Job Family Group: Information Technology
Job ID: Job Description: Role Summary/Purpose The VP, Collections Digital and Letter Contact Strategy role will lead collections contact strategy development and analytics for Synchrony's digital (mobile app, email, text) and letter channels, leveraging statistical methods, advanced analytics, and deep domain expertise. Overseeing a global team of three strategy analysts, this role will be accountable for driving superior business outcomes by developing and continuously optimizing data-driven strategies. The VP will maximize collections performance while ensuring regulatory compliance and operational risk management. Collaborating closely with Collections & Recovery Strategy teams, Collections Operations, Growth, IT (Data Warehouse/Prism) teams, Finance, and second line of defense teams (e.g., Legal, Compliance, Fair Lending, Credit Strategy Validation), this leader will deliver top-tier results through rigorous analytics and cross-functional partnership. Core responsibilities: Own collections contact strategies for digital channels (including mobile app, email, text), letters and statement messages for secured and unsecured consumer revolving and installment portfolios. Lead development, testing and rollout of contact strategies for various sub-populations (e.g., customers who have requested no calls, customers working with debt settlement companies). Includes developing the business case, obtaining all approvals, partnering with Operations and IT to implement, ensuring appropriate controls, and ensuring robust reporting and monitoring. Lead development of collections digital and letter strategies for new client start-ups, new client conversions, new products, etc. Actively map and analyze the current customer journey for written communications, implementing refinements to drive improved customer engagement; lead development of new creatives / messages and partner with client managers to obtain required partner approvals and with business strategy implementation team and/or IT to implement. Champion the adoption of next-generation communication technologies such as mobile app communications (e.g., account status messages, push notifications) & RCS ("SMS 2.0"). Partner with Technology & Operations teams to assess digital opportunities such as Text to Pay / Pay By Text. Utilize data-driven insights to identify growth and improvement opportunities, ensuring strategies remain agile and aligned with evolving customer behaviors and business goals. Drives automation and process excellence initiatives to enhance operational efficiency, improve customer engagement, and optimize collections outcomes. Utilize generative and agentic AI technologies to advance predictive analytics, personalize customer communications, and drive smarter, more effective collections strategies. Partner with Collections Operations to identify, prioritize, test and rollout initiatives to reduce expenses and/or to improve customer experience. Partner with Compliance and Legal to complete gap assessment for new laws, regulations and regulatory guidance and, if necessary, lead and implement changes to ensure compliance. Own Collections strategy process support including strengthening test design and monitoring. Ensure robust governance, processes and controls are in place. Prevent, detect and remediate issues. Comply with company policies and control requirements for Non-Model Tools / strategies. Lead or co-lead support for frequent regulatory exams, audits and reviews including explaining policies, strategies, tests and reporting. Complete regular benchmarking. Stay abreast of industry trends to identify emerging opportunities and risks. Perform other duties and/or special projects as assigned. Qualifications/Requirements Bachelor's degree with a minimum 8+ years of strategy, analytics or credit risk management experience or, in lieu of a Bachelor's degree, 12+ years of strategy, analytics, or credit risk management experience. 3+ years of direct people management experience. Advanced proficiency with data analytics and segmentation platforms (e.g., SAS, SQL, Python/R). Demonstrated success developing and executing strategy, testing protocols, and delivering measurable results in a regulated financial services environment. Strong relationship building, communication (verbal, written) and influencing skills; must be able to communicate with and influence executives. Strong PC proficiency (Microsoft Office suite including: Word, Excel, PowerPoint, and Outlook) or comparable software application. Ability and flexibility to travel for business as required Desired Characteristics: Master's degree (Business administration or quantitative field). Collections and/or Recovery strategy experience in consumer lending (ideally credit card) industry. Experience developing collections contact strategies, including email creatives, text messages, letters and/or statement messages. Experience managing geographically dispersed teams, including offshore employees. Experience interacting with regulators, auditors and second line of defense teams. Eligibility Requirements You must be 18 years or older You must have a high school diploma or equivalent You must be willing to take a drug test, submit to a background investigation and submit fingerprints as part of the onboarding process You must be able to satisfy the requirements of Section 19 of the Federal Deposit Insurance Act. New hires (Level 4-7) must have 9 months of continuous service with the company before they are eligible to post on other roles. Once this new hire time in position requirement is met, the associate will have a minimum 6 months' time in position before they can post for future non-exempt roles. Employees, level 8 or greater, must have at least 18 months' time in position before they can post. All internal employees must consistently meet performance expectations and have approval from your manager to post (or the approval of your manager and HR if you don't meet the time in position or performance expectations). Legal authorization to work in the U.S. is required. We will not sponsor individuals for employment visas, now or in the future, for this job opening. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status. Our Commitment When you join us, you'll be part of an inclusive culture where your individual skills, experience, and voice are not only heard - but valued. Together, we're building a future where we can all belong, connect, and turn ideals into action. More than 50% of our workforce is engaged in our Employee Resource Groups (ERGs), where community and passion intersect to offer a safe space to learn and grow. This starts when you choose to apply for a role at Synchrony. We ensure all qualified applicants will receive consideration for employment without regard to age, race, color, religion, gender, sexual orientation, gender identity, national origin, disability, or veteran status. We're proud to have an award-winning culture for all. Grade/Level 12 The salary range for this position is 135 000.00 USD Annual and is eligible for an annual bonus based on individual and company performance. Actual compensation offered within the posted salary range will be based upon work experience, skill level or knowledge. Salaries are adjusted according to market in CA, NY Metro and Seattle. Reasonable Accommodation Notice Federal law requires employers to provide reasonable accommodation to qualified individuals with disabilities. Please tell us if you require a reasonable accommodation to apply for a job or to perform your job. Examples of reasonable accommodation include making a change to the application process or work procedures, providing documents in an alternate format, using a sign language interpreter, or using specialized equipment. If you need special accommodations, please call our Career Support Line so that we can discuss your specific situation. We can be reached at 1-. Representatives are available from 8am - 5pm Monday to Friday, Central Standard Time Job Family Group: Credit
02/09/2026
Full time
Job ID: Job Description: Role Summary/Purpose The VP, Collections Digital and Letter Contact Strategy role will lead collections contact strategy development and analytics for Synchrony's digital (mobile app, email, text) and letter channels, leveraging statistical methods, advanced analytics, and deep domain expertise. Overseeing a global team of three strategy analysts, this role will be accountable for driving superior business outcomes by developing and continuously optimizing data-driven strategies. The VP will maximize collections performance while ensuring regulatory compliance and operational risk management. Collaborating closely with Collections & Recovery Strategy teams, Collections Operations, Growth, IT (Data Warehouse/Prism) teams, Finance, and second line of defense teams (e.g., Legal, Compliance, Fair Lending, Credit Strategy Validation), this leader will deliver top-tier results through rigorous analytics and cross-functional partnership. Core responsibilities: Own collections contact strategies for digital channels (including mobile app, email, text), letters and statement messages for secured and unsecured consumer revolving and installment portfolios. Lead development, testing and rollout of contact strategies for various sub-populations (e.g., customers who have requested no calls, customers working with debt settlement companies). Includes developing the business case, obtaining all approvals, partnering with Operations and IT to implement, ensuring appropriate controls, and ensuring robust reporting and monitoring. Lead development of collections digital and letter strategies for new client start-ups, new client conversions, new products, etc. Actively map and analyze the current customer journey for written communications, implementing refinements to drive improved customer engagement; lead development of new creatives / messages and partner with client managers to obtain required partner approvals and with business strategy implementation team and/or IT to implement. Champion the adoption of next-generation communication technologies such as mobile app communications (e.g., account status messages, push notifications) & RCS ("SMS 2.0"). Partner with Technology & Operations teams to assess digital opportunities such as Text to Pay / Pay By Text. Utilize data-driven insights to identify growth and improvement opportunities, ensuring strategies remain agile and aligned with evolving customer behaviors and business goals. Drives automation and process excellence initiatives to enhance operational efficiency, improve customer engagement, and optimize collections outcomes. Utilize generative and agentic AI technologies to advance predictive analytics, personalize customer communications, and drive smarter, more effective collections strategies. Partner with Collections Operations to identify, prioritize, test and rollout initiatives to reduce expenses and/or to improve customer experience. Partner with Compliance and Legal to complete gap assessment for new laws, regulations and regulatory guidance and, if necessary, lead and implement changes to ensure compliance. Own Collections strategy process support including strengthening test design and monitoring. Ensure robust governance, processes and controls are in place. Prevent, detect and remediate issues. Comply with company policies and control requirements for Non-Model Tools / strategies. Lead or co-lead support for frequent regulatory exams, audits and reviews including explaining policies, strategies, tests and reporting. Complete regular benchmarking. Stay abreast of industry trends to identify emerging opportunities and risks. Perform other duties and/or special projects as assigned. Qualifications/Requirements Bachelor's degree with a minimum 8+ years of strategy, analytics or credit risk management experience or, in lieu of a Bachelor's degree, 12+ years of strategy, analytics, or credit risk management experience. 3+ years of direct people management experience. Advanced proficiency with data analytics and segmentation platforms (e.g., SAS, SQL, Python/R). Demonstrated success developing and executing strategy, testing protocols, and delivering measurable results in a regulated financial services environment. Strong relationship building, communication (verbal, written) and influencing skills; must be able to communicate with and influence executives. Strong PC proficiency (Microsoft Office suite including: Word, Excel, PowerPoint, and Outlook) or comparable software application. Ability and flexibility to travel for business as required Desired Characteristics: Master's degree (Business administration or quantitative field). Collections and/or Recovery strategy experience in consumer lending (ideally credit card) industry. Experience developing collections contact strategies, including email creatives, text messages, letters and/or statement messages. Experience managing geographically dispersed teams, including offshore employees. Experience interacting with regulators, auditors and second line of defense teams. Eligibility Requirements You must be 18 years or older You must have a high school diploma or equivalent You must be willing to take a drug test, submit to a background investigation and submit fingerprints as part of the onboarding process You must be able to satisfy the requirements of Section 19 of the Federal Deposit Insurance Act. New hires (Level 4-7) must have 9 months of continuous service with the company before they are eligible to post on other roles. Once this new hire time in position requirement is met, the associate will have a minimum 6 months' time in position before they can post for future non-exempt roles. Employees, level 8 or greater, must have at least 18 months' time in position before they can post. All internal employees must consistently meet performance expectations and have approval from your manager to post (or the approval of your manager and HR if you don't meet the time in position or performance expectations). Legal authorization to work in the U.S. is required. We will not sponsor individuals for employment visas, now or in the future, for this job opening. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status. Our Commitment When you join us, you'll be part of an inclusive culture where your individual skills, experience, and voice are not only heard - but valued. Together, we're building a future where we can all belong, connect, and turn ideals into action. More than 50% of our workforce is engaged in our Employee Resource Groups (ERGs), where community and passion intersect to offer a safe space to learn and grow. This starts when you choose to apply for a role at Synchrony. We ensure all qualified applicants will receive consideration for employment without regard to age, race, color, religion, gender, sexual orientation, gender identity, national origin, disability, or veteran status. We're proud to have an award-winning culture for all. Grade/Level 12 The salary range for this position is 135 000.00 USD Annual and is eligible for an annual bonus based on individual and company performance. Actual compensation offered within the posted salary range will be based upon work experience, skill level or knowledge. Salaries are adjusted according to market in CA, NY Metro and Seattle. Reasonable Accommodation Notice Federal law requires employers to provide reasonable accommodation to qualified individuals with disabilities. Please tell us if you require a reasonable accommodation to apply for a job or to perform your job. Examples of reasonable accommodation include making a change to the application process or work procedures, providing documents in an alternate format, using a sign language interpreter, or using specialized equipment. If you need special accommodations, please call our Career Support Line so that we can discuss your specific situation. We can be reached at 1-. Representatives are available from 8am - 5pm Monday to Friday, Central Standard Time Job Family Group: Credit
Job ID: Job Description: Role Summary/Purpose The VP, Collections Digital and Letter Contact Strategy role will lead collections contact strategy development and analytics for Synchrony's digital (mobile app, email, text) and letter channels, leveraging statistical methods, advanced analytics, and deep domain expertise. Overseeing a global team of three strategy analysts, this role will be accountable for driving superior business outcomes by developing and continuously optimizing data-driven strategies. The VP will maximize collections performance while ensuring regulatory compliance and operational risk management. Collaborating closely with Collections & Recovery Strategy teams, Collections Operations, Growth, IT (Data Warehouse/Prism) teams, Finance, and second line of defense teams (e.g., Legal, Compliance, Fair Lending, Credit Strategy Validation), this leader will deliver top-tier results through rigorous analytics and cross-functional partnership. Core responsibilities: Own collections contact strategies for digital channels (including mobile app, email, text), letters and statement messages for secured and unsecured consumer revolving and installment portfolios. Lead development, testing and rollout of contact strategies for various sub-populations (e.g., customers who have requested no calls, customers working with debt settlement companies). Includes developing the business case, obtaining all approvals, partnering with Operations and IT to implement, ensuring appropriate controls, and ensuring robust reporting and monitoring. Lead development of collections digital and letter strategies for new client start-ups, new client conversions, new products, etc. Actively map and analyze the current customer journey for written communications, implementing refinements to drive improved customer engagement; lead development of new creatives / messages and partner with client managers to obtain required partner approvals and with business strategy implementation team and/or IT to implement. Champion the adoption of next-generation communication technologies such as mobile app communications (e.g., account status messages, push notifications) & RCS ("SMS 2.0"). Partner with Technology & Operations teams to assess digital opportunities such as Text to Pay / Pay By Text. Utilize data-driven insights to identify growth and improvement opportunities, ensuring strategies remain agile and aligned with evolving customer behaviors and business goals. Drives automation and process excellence initiatives to enhance operational efficiency, improve customer engagement, and optimize collections outcomes. Utilize generative and agentic AI technologies to advance predictive analytics, personalize customer communications, and drive smarter, more effective collections strategies. Partner with Collections Operations to identify, prioritize, test and rollout initiatives to reduce expenses and/or to improve customer experience. Partner with Compliance and Legal to complete gap assessment for new laws, regulations and regulatory guidance and, if necessary, lead and implement changes to ensure compliance. Own Collections strategy process support including strengthening test design and monitoring. Ensure robust governance, processes and controls are in place. Prevent, detect and remediate issues. Comply with company policies and control requirements for Non-Model Tools / strategies. Lead or co-lead support for frequent regulatory exams, audits and reviews including explaining policies, strategies, tests and reporting. Complete regular benchmarking. Stay abreast of industry trends to identify emerging opportunities and risks. Perform other duties and/or special projects as assigned. Qualifications/Requirements Bachelor's degree with a minimum 8+ years of strategy, analytics or credit risk management experience or, in lieu of a Bachelor's degree, 12+ years of strategy, analytics, or credit risk management experience. 3+ years of direct people management experience. Advanced proficiency with data analytics and segmentation platforms (e.g., SAS, SQL, Python/R). Demonstrated success developing and executing strategy, testing protocols, and delivering measurable results in a regulated financial services environment. Strong relationship building, communication (verbal, written) and influencing skills; must be able to communicate with and influence executives. Strong PC proficiency (Microsoft Office suite including: Word, Excel, PowerPoint, and Outlook) or comparable software application. Ability and flexibility to travel for business as required Desired Characteristics: Master's degree (Business administration or quantitative field). Collections and/or Recovery strategy experience in consumer lending (ideally credit card) industry. Experience developing collections contact strategies, including email creatives, text messages, letters and/or statement messages. Experience managing geographically dispersed teams, including offshore employees. Experience interacting with regulators, auditors and second line of defense teams. Eligibility Requirements You must be 18 years or older You must have a high school diploma or equivalent You must be willing to take a drug test, submit to a background investigation and submit fingerprints as part of the onboarding process You must be able to satisfy the requirements of Section 19 of the Federal Deposit Insurance Act. New hires (Level 4-7) must have 9 months of continuous service with the company before they are eligible to post on other roles. Once this new hire time in position requirement is met, the associate will have a minimum 6 months' time in position before they can post for future non-exempt roles. Employees, level 8 or greater, must have at least 18 months' time in position before they can post. All internal employees must consistently meet performance expectations and have approval from your manager to post (or the approval of your manager and HR if you don't meet the time in position or performance expectations). Legal authorization to work in the U.S. is required. We will not sponsor individuals for employment visas, now or in the future, for this job opening. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status. Our Commitment When you join us, you'll be part of an inclusive culture where your individual skills, experience, and voice are not only heard - but valued. Together, we're building a future where we can all belong, connect, and turn ideals into action. More than 50% of our workforce is engaged in our Employee Resource Groups (ERGs), where community and passion intersect to offer a safe space to learn and grow. This starts when you choose to apply for a role at Synchrony. We ensure all qualified applicants will receive consideration for employment without regard to age, race, color, religion, gender, sexual orientation, gender identity, national origin, disability, or veteran status. We're proud to have an award-winning culture for all. Grade/Level 12 The salary range for this position is 135 000.00 USD Annual and is eligible for an annual bonus based on individual and company performance. Actual compensation offered within the posted salary range will be based upon work experience, skill level or knowledge. Salaries are adjusted according to market in CA, NY Metro and Seattle. Reasonable Accommodation Notice Federal law requires employers to provide reasonable accommodation to qualified individuals with disabilities. Please tell us if you require a reasonable accommodation to apply for a job or to perform your job. Examples of reasonable accommodation include making a change to the application process or work procedures, providing documents in an alternate format, using a sign language interpreter, or using specialized equipment. If you need special accommodations, please call our Career Support Line so that we can discuss your specific situation. We can be reached at 1-. Representatives are available from 8am - 5pm Monday to Friday, Central Standard Time Job Family Group: Credit
02/09/2026
Full time
Job ID: Job Description: Role Summary/Purpose The VP, Collections Digital and Letter Contact Strategy role will lead collections contact strategy development and analytics for Synchrony's digital (mobile app, email, text) and letter channels, leveraging statistical methods, advanced analytics, and deep domain expertise. Overseeing a global team of three strategy analysts, this role will be accountable for driving superior business outcomes by developing and continuously optimizing data-driven strategies. The VP will maximize collections performance while ensuring regulatory compliance and operational risk management. Collaborating closely with Collections & Recovery Strategy teams, Collections Operations, Growth, IT (Data Warehouse/Prism) teams, Finance, and second line of defense teams (e.g., Legal, Compliance, Fair Lending, Credit Strategy Validation), this leader will deliver top-tier results through rigorous analytics and cross-functional partnership. Core responsibilities: Own collections contact strategies for digital channels (including mobile app, email, text), letters and statement messages for secured and unsecured consumer revolving and installment portfolios. Lead development, testing and rollout of contact strategies for various sub-populations (e.g., customers who have requested no calls, customers working with debt settlement companies). Includes developing the business case, obtaining all approvals, partnering with Operations and IT to implement, ensuring appropriate controls, and ensuring robust reporting and monitoring. Lead development of collections digital and letter strategies for new client start-ups, new client conversions, new products, etc. Actively map and analyze the current customer journey for written communications, implementing refinements to drive improved customer engagement; lead development of new creatives / messages and partner with client managers to obtain required partner approvals and with business strategy implementation team and/or IT to implement. Champion the adoption of next-generation communication technologies such as mobile app communications (e.g., account status messages, push notifications) & RCS ("SMS 2.0"). Partner with Technology & Operations teams to assess digital opportunities such as Text to Pay / Pay By Text. Utilize data-driven insights to identify growth and improvement opportunities, ensuring strategies remain agile and aligned with evolving customer behaviors and business goals. Drives automation and process excellence initiatives to enhance operational efficiency, improve customer engagement, and optimize collections outcomes. Utilize generative and agentic AI technologies to advance predictive analytics, personalize customer communications, and drive smarter, more effective collections strategies. Partner with Collections Operations to identify, prioritize, test and rollout initiatives to reduce expenses and/or to improve customer experience. Partner with Compliance and Legal to complete gap assessment for new laws, regulations and regulatory guidance and, if necessary, lead and implement changes to ensure compliance. Own Collections strategy process support including strengthening test design and monitoring. Ensure robust governance, processes and controls are in place. Prevent, detect and remediate issues. Comply with company policies and control requirements for Non-Model Tools / strategies. Lead or co-lead support for frequent regulatory exams, audits and reviews including explaining policies, strategies, tests and reporting. Complete regular benchmarking. Stay abreast of industry trends to identify emerging opportunities and risks. Perform other duties and/or special projects as assigned. Qualifications/Requirements Bachelor's degree with a minimum 8+ years of strategy, analytics or credit risk management experience or, in lieu of a Bachelor's degree, 12+ years of strategy, analytics, or credit risk management experience. 3+ years of direct people management experience. Advanced proficiency with data analytics and segmentation platforms (e.g., SAS, SQL, Python/R). Demonstrated success developing and executing strategy, testing protocols, and delivering measurable results in a regulated financial services environment. Strong relationship building, communication (verbal, written) and influencing skills; must be able to communicate with and influence executives. Strong PC proficiency (Microsoft Office suite including: Word, Excel, PowerPoint, and Outlook) or comparable software application. Ability and flexibility to travel for business as required Desired Characteristics: Master's degree (Business administration or quantitative field). Collections and/or Recovery strategy experience in consumer lending (ideally credit card) industry. Experience developing collections contact strategies, including email creatives, text messages, letters and/or statement messages. Experience managing geographically dispersed teams, including offshore employees. Experience interacting with regulators, auditors and second line of defense teams. Eligibility Requirements You must be 18 years or older You must have a high school diploma or equivalent You must be willing to take a drug test, submit to a background investigation and submit fingerprints as part of the onboarding process You must be able to satisfy the requirements of Section 19 of the Federal Deposit Insurance Act. New hires (Level 4-7) must have 9 months of continuous service with the company before they are eligible to post on other roles. Once this new hire time in position requirement is met, the associate will have a minimum 6 months' time in position before they can post for future non-exempt roles. Employees, level 8 or greater, must have at least 18 months' time in position before they can post. All internal employees must consistently meet performance expectations and have approval from your manager to post (or the approval of your manager and HR if you don't meet the time in position or performance expectations). Legal authorization to work in the U.S. is required. We will not sponsor individuals for employment visas, now or in the future, for this job opening. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status. Our Commitment When you join us, you'll be part of an inclusive culture where your individual skills, experience, and voice are not only heard - but valued. Together, we're building a future where we can all belong, connect, and turn ideals into action. More than 50% of our workforce is engaged in our Employee Resource Groups (ERGs), where community and passion intersect to offer a safe space to learn and grow. This starts when you choose to apply for a role at Synchrony. We ensure all qualified applicants will receive consideration for employment without regard to age, race, color, religion, gender, sexual orientation, gender identity, national origin, disability, or veteran status. We're proud to have an award-winning culture for all. Grade/Level 12 The salary range for this position is 135 000.00 USD Annual and is eligible for an annual bonus based on individual and company performance. Actual compensation offered within the posted salary range will be based upon work experience, skill level or knowledge. Salaries are adjusted according to market in CA, NY Metro and Seattle. Reasonable Accommodation Notice Federal law requires employers to provide reasonable accommodation to qualified individuals with disabilities. Please tell us if you require a reasonable accommodation to apply for a job or to perform your job. Examples of reasonable accommodation include making a change to the application process or work procedures, providing documents in an alternate format, using a sign language interpreter, or using specialized equipment. If you need special accommodations, please call our Career Support Line so that we can discuss your specific situation. We can be reached at 1-. Representatives are available from 8am - 5pm Monday to Friday, Central Standard Time Job Family Group: Credit