Percepta
Myrtle Point, Oregon
Data Engineer At Percepta, we bring first-class service across each market we support. As a Data Engineer working remotely, you'll be a part of creating and delivering amazing customer experiences, while also enjoying the satisfaction of being part of a unique culture. What You'll Be Doing The Data Engineer, Business Analytics will be the leader in building, developing, and expanding data strategy in support of artificial intelligence products for the organization. The data engineer will work with internal and external clients identifying opportunities for optimization in processing, storing, and retrieve unstructured data across the product pipeline including ingestion, transformations, storage, access, and design that facilitates operational interactions. During a Typical Day, You'll Provide thought leadership on architecture and design for Generative AI products Be a SME in technical and functional aspects of products and data integrations Proactive identification of internal and external dependencies, highlighting issues, scope changes, and progress against project plan Facilitate cross team development with technical team including ML Engineers, Data Analysts, and Web App/Dashboard Developers to implement feature pipelines and product databases Collaborate with business stakeholders to understand data requirements Provide technical support to assist clients and partners during and after product implementation Develop and expand our data strategy best practices for developing Gen AI products Engage in professional development opportunities to remain up to date on best practices surrounding data strategy to support Gen AI products What You Bring to the Role Undergraduate Degree required Graduate Degree in STEM related field or equivalent Experience and Skills 3 years of relevant work experience Understanding of Agile Software Development Lifecycle and Scrum project planning/execution skills Understanding of complex data flows, identification of data processing bottlenecks and designing and implementing solutions Ability to assess business rules, collaborate with stakeholders and perform source-to-target data mapping, design and review Proficient in Python, SQL, Scala Experience in software development in a production environment. Experience in cloud computing and data storage Experience with vector databases and various lookup techniques (Pinecone, Faiss, etc.) Experience processing large sets of structured, semi-structured, and unstructured data (cleansing, storage, retrieval) Experience working with MLOps teams is preferred Experience supporting Web Applications is preferred Work experience with batch and real-time processing frameworks (Hadoop, Apache Storm, Apache Kafka, Apache Spark etc.) is a plus Proven ability to balance and manage multiple, competing priorities Collaborative interpersonal skills and ability to work within cross-functional teams Other Some travel may be required What You Can Expect Competitive Salary with Incentives Health/Dental/Vision/Life Insurance Flexible Spending Account (FSA) and Health Savings Account (HSA) 401(k) with company match Vacation/Sick Time and Paid Holidays Tuition Reimbursement Employee Assistance Program Employee Discount Program Training and Development Programs (Percepta College) Employee Rewards Program (Perci Perks) A Bit More About Your Role This is a remote role and Percepta provides the equipment for the position. About Percepta Established in 2000, Percepta has contact centers across the globe that proudly deliver a frictionless customer experience to our clients. Our values are the heartbeat of our organization, and we live, breath and play by them every day. As a Percepta team member, you can expect: Culture of Service - to be treated like you are the customer from day one Teamwork - belonging to a supportive family team environment that encourages growth, fosters trust and open communication, and acknowledges value in your contributions Respect - a team that is accountable, dependable and gives you their full attention Proactive - to surround yourself with solution-oriented people who strive to improve themselves, others, and the organization Career Growth - lots of learning opportunities for aspiring minds Diversity - be a part of our growing diverse and community-minded organization that is all about having fun! Competitive Compensation - we take care of family, which is why we offer more than just competitive wages and great benefits. Our programs offer incentives and promote physical, mental, and financial wellness.
Data Engineer At Percepta, we bring first-class service across each market we support. As a Data Engineer working remotely, you'll be a part of creating and delivering amazing customer experiences, while also enjoying the satisfaction of being part of a unique culture. What You'll Be Doing The Data Engineer, Business Analytics will be the leader in building, developing, and expanding data strategy in support of artificial intelligence products for the organization. The data engineer will work with internal and external clients identifying opportunities for optimization in processing, storing, and retrieve unstructured data across the product pipeline including ingestion, transformations, storage, access, and design that facilitates operational interactions. During a Typical Day, You'll Provide thought leadership on architecture and design for Generative AI products Be a SME in technical and functional aspects of products and data integrations Proactive identification of internal and external dependencies, highlighting issues, scope changes, and progress against project plan Facilitate cross team development with technical team including ML Engineers, Data Analysts, and Web App/Dashboard Developers to implement feature pipelines and product databases Collaborate with business stakeholders to understand data requirements Provide technical support to assist clients and partners during and after product implementation Develop and expand our data strategy best practices for developing Gen AI products Engage in professional development opportunities to remain up to date on best practices surrounding data strategy to support Gen AI products What You Bring to the Role Undergraduate Degree required Graduate Degree in STEM related field or equivalent Experience and Skills 3 years of relevant work experience Understanding of Agile Software Development Lifecycle and Scrum project planning/execution skills Understanding of complex data flows, identification of data processing bottlenecks and designing and implementing solutions Ability to assess business rules, collaborate with stakeholders and perform source-to-target data mapping, design and review Proficient in Python, SQL, Scala Experience in software development in a production environment. Experience in cloud computing and data storage Experience with vector databases and various lookup techniques (Pinecone, Faiss, etc.) Experience processing large sets of structured, semi-structured, and unstructured data (cleansing, storage, retrieval) Experience working with MLOps teams is preferred Experience supporting Web Applications is preferred Work experience with batch and real-time processing frameworks (Hadoop, Apache Storm, Apache Kafka, Apache Spark etc.) is a plus Proven ability to balance and manage multiple, competing priorities Collaborative interpersonal skills and ability to work within cross-functional teams Other Some travel may be required What You Can Expect Competitive Salary with Incentives Health/Dental/Vision/Life Insurance Flexible Spending Account (FSA) and Health Savings Account (HSA) 401(k) with company match Vacation/Sick Time and Paid Holidays Tuition Reimbursement Employee Assistance Program Employee Discount Program Training and Development Programs (Percepta College) Employee Rewards Program (Perci Perks) A Bit More About Your Role This is a remote role and Percepta provides the equipment for the position. About Percepta Established in 2000, Percepta has contact centers across the globe that proudly deliver a frictionless customer experience to our clients. Our values are the heartbeat of our organization, and we live, breath and play by them every day. As a Percepta team member, you can expect: Culture of Service - to be treated like you are the customer from day one Teamwork - belonging to a supportive family team environment that encourages growth, fosters trust and open communication, and acknowledges value in your contributions Respect - a team that is accountable, dependable and gives you their full attention Proactive - to surround yourself with solution-oriented people who strive to improve themselves, others, and the organization Career Growth - lots of learning opportunities for aspiring minds Diversity - be a part of our growing diverse and community-minded organization that is all about having fun! Competitive Compensation - we take care of family, which is why we offer more than just competitive wages and great benefits. Our programs offer incentives and promote physical, mental, and financial wellness.
Percepta
Melbourne, Florida
French Bilingual Digital Communication Specialist At Percepta, we bring first-class service across each market we support. As a Digital Communication Specialist, you'll be a part of creating and delivering amazing customer experiences, while also enjoying the satisfaction of being part of a unique culture. What You'll Be Doing The Digital Communication Specialist must possess the skills to answer inbound chats, emails, and/or correspondence from customers and properly address inquiries. The Digital Communication Specialist will deliver and foster a premier level of service for customers based on trust and respect. The Digital Communication Specialist must have a genuine passion for assisting customers and handling their concerns/inquiries with a high degree of care and competence. The Digital Communication Specialist is an innovative initial contact point for customers. The Digital Communication Specialist provides an accurate and timely response to customer inquiries using the flow of an instant message conversation in real-time. The Digital Communication Specialist will help identify process improvement recommendations that drive customer satisfaction and advocacy During a Typical Day, You'll Maneuver effortlessly through various digital communication channels (chat, email, and) to provide the customer with prompt, courteous and accurate information including: Accurately respond to customer inquiries through instant messaging software Utilize available resources to respond to customer inquiries Correspond with customers via mail, if working the Correspondence contact stream as needed. Outbound phone calls to customers and dealerships on occasion. Research and determine appropriate actions based on policies, procedures, dealer/region feedback and job aids. Meet all personal performance objectives including customer satisfaction, efficiency, quality, attendance, and punctuality, and takes individual accountability for meeting these objectives. •Take personal ownership and accountability for meeting customer needs, demonstrating appropriate levels of empathy, enthusiasm, skill, and expertise. Is consistently courteous with all customers and keeps all customer commitments. •Remain knowledgeable and current with all policies, procedures, processes, and changes. Continuously improves customer handling skills, process knowledge, and company and product information. •Actively participate in team meetings, shares knowledge and recommendations with supervisor and team members. Participates in coaching and training opportunities, retaining and applying learning. •Complete additional tasks / projects as needed. •Maintain professional working relationships. What You Bring to the Role High School Diploma required. Associates degree or 2 years college coursework completed preferred. 1-2 years' customer service experience, preferably in a contact center operations environment. Must be fluent in French and English - written and verbal Must possess excellent decision making and problem-solving skills Ability to maneuver through various systems to provide the customer accurate information Displays professionalism and positive attitude to develop and nurture prospect relationships Ability to effectively communicate with customers, managers and co-workers Demonstrate self-motivation and results-orientation Time management and organizational skills to efficiently organize, plan, schedule and execute telebusiness activities Willingness to take on new assignments Reliability; follow a logical, analytical approach to business conversations and chat dialogue High level of trust and integrity Exercise good judgment Ability to work well within a close team environment, self-sufficient, resourceful, and works well with minimal supervision Ability to build strong professional relationships and adapt approach to different management styles Must be able to multi-task Knowledge of call center environment What You Can Expect •Starting hourly rate of $15.00/hr. $2.00/hr. for French Bilingual Differential •Hours of Operation: Monday thru Friday: 8:00am to 11pm & Saturday: 8am - 8:00 pm EST •Health/Dental/Vision/Life Insurance •Flexible Spending Account (FSA) and Health Savings Account (HSA) •401(k) with company match •Vacation/Sick Time and Paid Holidays •Tuition Reimbursement •Employee Assistance Program •Employee Discount Program •Training and Development Programs (Percepta College) •Employee Rewards Program (Perci Perks) About Percepta Established in 2000, Percepta has contact centers across the globe that proudly deliver a frictionless customer experience to our clients. Our values are the heartbeat of our organization, and we live, breath and play by them every day . As a Percepta team member, you can expect: Culture of Service - to be treated like you are the customer from day one Teamwork - belonging to a supportive family team environment that encourages growth, fosters trust and open communication, and acknowledges value in your contributions Respect - a team that is accountable, dependable and gives you their full attention Proactive - to surround yourself with solution-oriented people who strive to improve themselves, others, and the organization Career Growth - lots of learning opportunities for aspiring minds Diversity - be a part of our growing diverse and community-minded organization that is all about having fun! Competitive Compensation - we take care of family, which is why we offer more than just competitive wages and great benefits. Our programs offer incentives and promote physical, mental, and financial wellness. Percepta requires all employees hired in the United States to successfully pass a background check and depending on location and client program a drug test, as a condition of employment. Percepta is an Equal Opportunity Employer.
French Bilingual Digital Communication Specialist At Percepta, we bring first-class service across each market we support. As a Digital Communication Specialist, you'll be a part of creating and delivering amazing customer experiences, while also enjoying the satisfaction of being part of a unique culture. What You'll Be Doing The Digital Communication Specialist must possess the skills to answer inbound chats, emails, and/or correspondence from customers and properly address inquiries. The Digital Communication Specialist will deliver and foster a premier level of service for customers based on trust and respect. The Digital Communication Specialist must have a genuine passion for assisting customers and handling their concerns/inquiries with a high degree of care and competence. The Digital Communication Specialist is an innovative initial contact point for customers. The Digital Communication Specialist provides an accurate and timely response to customer inquiries using the flow of an instant message conversation in real-time. The Digital Communication Specialist will help identify process improvement recommendations that drive customer satisfaction and advocacy During a Typical Day, You'll Maneuver effortlessly through various digital communication channels (chat, email, and) to provide the customer with prompt, courteous and accurate information including: Accurately respond to customer inquiries through instant messaging software Utilize available resources to respond to customer inquiries Correspond with customers via mail, if working the Correspondence contact stream as needed. Outbound phone calls to customers and dealerships on occasion. Research and determine appropriate actions based on policies, procedures, dealer/region feedback and job aids. Meet all personal performance objectives including customer satisfaction, efficiency, quality, attendance, and punctuality, and takes individual accountability for meeting these objectives. •Take personal ownership and accountability for meeting customer needs, demonstrating appropriate levels of empathy, enthusiasm, skill, and expertise. Is consistently courteous with all customers and keeps all customer commitments. •Remain knowledgeable and current with all policies, procedures, processes, and changes. Continuously improves customer handling skills, process knowledge, and company and product information. •Actively participate in team meetings, shares knowledge and recommendations with supervisor and team members. Participates in coaching and training opportunities, retaining and applying learning. •Complete additional tasks / projects as needed. •Maintain professional working relationships. What You Bring to the Role High School Diploma required. Associates degree or 2 years college coursework completed preferred. 1-2 years' customer service experience, preferably in a contact center operations environment. Must be fluent in French and English - written and verbal Must possess excellent decision making and problem-solving skills Ability to maneuver through various systems to provide the customer accurate information Displays professionalism and positive attitude to develop and nurture prospect relationships Ability to effectively communicate with customers, managers and co-workers Demonstrate self-motivation and results-orientation Time management and organizational skills to efficiently organize, plan, schedule and execute telebusiness activities Willingness to take on new assignments Reliability; follow a logical, analytical approach to business conversations and chat dialogue High level of trust and integrity Exercise good judgment Ability to work well within a close team environment, self-sufficient, resourceful, and works well with minimal supervision Ability to build strong professional relationships and adapt approach to different management styles Must be able to multi-task Knowledge of call center environment What You Can Expect •Starting hourly rate of $15.00/hr. $2.00/hr. for French Bilingual Differential •Hours of Operation: Monday thru Friday: 8:00am to 11pm & Saturday: 8am - 8:00 pm EST •Health/Dental/Vision/Life Insurance •Flexible Spending Account (FSA) and Health Savings Account (HSA) •401(k) with company match •Vacation/Sick Time and Paid Holidays •Tuition Reimbursement •Employee Assistance Program •Employee Discount Program •Training and Development Programs (Percepta College) •Employee Rewards Program (Perci Perks) About Percepta Established in 2000, Percepta has contact centers across the globe that proudly deliver a frictionless customer experience to our clients. Our values are the heartbeat of our organization, and we live, breath and play by them every day . As a Percepta team member, you can expect: Culture of Service - to be treated like you are the customer from day one Teamwork - belonging to a supportive family team environment that encourages growth, fosters trust and open communication, and acknowledges value in your contributions Respect - a team that is accountable, dependable and gives you their full attention Proactive - to surround yourself with solution-oriented people who strive to improve themselves, others, and the organization Career Growth - lots of learning opportunities for aspiring minds Diversity - be a part of our growing diverse and community-minded organization that is all about having fun! Competitive Compensation - we take care of family, which is why we offer more than just competitive wages and great benefits. Our programs offer incentives and promote physical, mental, and financial wellness. Percepta requires all employees hired in the United States to successfully pass a background check and depending on location and client program a drug test, as a condition of employment. Percepta is an Equal Opportunity Employer.