Neotecra, Inc.

Job Summary We're looking for an experienced PAM Engineer to strengthen our cybersecurity posture by securing privileged identities across Active Directory, Entra ID, Linux, and multi-cloud environments (Azure, AWS, GCP). You'll design, implement, and maintain advanced PAM and endpoint privilege controls that enforce least privilege, just-in-time (JIT) access, and Zero Trust principles. Key Responsibilities Privileged Identity Security Manage and enhance corporate vaulting solutions for privileged credentials (AD, Entra, Linux, Azure, AWS, GCP). Automate credential rotation and enforce time-bound, approval-based admin access. Reduce standing privileges through JIT and least-privilege policies. Endpoint Privilege Management Deploy least-privilege policies across Windows, Linux, and macOS. Replace local admin rights with controlled privilege elevation workflows. Implement application control and privilege granularity to mitigate malware and insider threats. Identity Hardening and Hygiene Drive local admin cleanup initiatives and enforce removal of unauthorized rights. Monitor and remediate stale accounts, over-privileged roles, and risky configurations. Implement Identity Threat Detection and Response (ITDR) capabilities. Security Architecture and Standards Support Zero Trust initiatives and align PAM controls with NIST 800-63B and enterprise policies. Promote MFA, SSO, and passwordless authentication for privileged users. Cloud Identity and Access Manage privileged roles and accounts in Entra ID (Azure AD), AWS IAM, and GCP IAM. Design and enforce least-privilege models for workloads, service accounts, and keys. Integrate cloud identities with PAM tools (vaulting, session recording, approval workflows). Identity Lifecycle Management Work with IGA teams to automate provisioning, deprovisioning, and recertification of privileged accounts. Ensure all privileges have clear business justification and ownership. Documentation and Governance Maintain architecture diagrams, runbooks, and operational procedures. Generate audit and compliance reports demonstrating control effectiveness. Collaborate with audit, risk, and compliance teams to meet regulatory standards. Required Qualifications 3 5 years in PAM, IAM, or Security Engineering roles. Deep technical knowledge of AD, Entra ID, Linux, and at least one major cloud (Azure, AWS, or GCP). Proficiency in vaulting, endpoint privilege management, and least-privilege enforcement. Strong scripting skills (PowerShell, Python, Bash, Terraform). Familiar with Zero Trust, NIST frameworks, ITDR, and cloud security standards (CIS, CSA). Excellent communication and documentation skills. Preferred Qualifications Experience managing privileged access in multi-cloud environments. Expertise in Entra ID PIM, AWS IAM policies, or GCP IAM roles. Integration of PAM with CI/CD pipelines or ITSM workflows. Certifications such as CISSP, CISM, CCSP, Azure Security Engineer, AWS Security Specialty, GIAC, or SailPoint

Overview The ServiceNow Project Manager is responsible for managing and delivering ServiceNow modernization initiatives across the organization. This role oversees the planning, execution, and delivery of ServiceNow implementation and enhancement projects, ensuring alignment with business objectives, timelines, budgets, and quality standards. The Project Manager works closely with business stakeholders, IT teams, and external vendors to drive successful adoption of ServiceNow solutions across the Oraganization. Key Responsibilities Project Management Manage end-to-end ServiceNow projects, including planning, scheduling, execution, monitoring, and delivery Develop and maintain detailed project plans, timelines, budgets, risk logs, and status reports Coordinate resources across internal teams, ServiceNow developers, and external consultants Ensure projects meet defined scope, quality standards, and comply with policies and governance Identify, assess, and mitigate project risks and issues throughout the project lifecycle Stakeholder Engagement Collaborate with business units, IT leadership, and vendors to gather requirements and define project scope Communicate project progress, milestones, risks, and issues to stakeholders and executive leadership Manage stakeholder expectations and facilitate decision-making to keep projects on track ServiceNow Platform Oversight Provide project oversight for ServiceNow implementations and enhancements across modules such as: ITSM ITOM HRSD CRM CMDB PSDS Ensure ServiceNow consultants and vendors adhere to ServiceNow best practices, standards, and governance frameworks Partner with internal ServiceNow teams to support platform adoption and continuous improvement Required Qualifications Bachelor's Degree in Information Technology, Computer Science, Engineering, or a related discipline Minimum of 8 years of relevant professional experience in technology or IT project environments At least 2 years of experience as a Project Manager Strong experience in project planning, scheduling, implementation, and evaluation Solid understanding of technical concepts related to enterprise platforms and systems Excellent verbal and written communication skills, with the ability to engage both technical and non-technical audiences Preferred Qualifications Project Management Professional (PMP) certification Experience managing ServiceNow projects in large or complex organizations Familiarity with public-sector or regulated environments Key Competencies Strategic thinking and strong problem-solving skills Ability to manage multiple priorities in a fast-paced environment Strong analytical, organizational, and documentation skills Proven ability to lead cross-functional teams and drive project success

Role Summary The Program Management Office (PMO) is seeking an experienced Project Manager HR Process Improvement consultant to support enterprise-wide HR and People initiatives. This role will assist the Senior Manager of Process Management in overseeing, managing, and executing multiple HR process improvement programs across Talent Acquisition, Organizational Design and Development, Performance Management, Compensation, Benefits, and HR Operations and Analytics. The Project Manager will serve as a key driver of continuous improvement, leveraging Lean Six Sigma methodologies, process modeling, and data-driven analysis to optimize workflows, improve efficiency, and standardize HR processes across the organization. This role also supports the organization's business architecture and serves as part of the Center of Excellence for business analysis and process improvement. Key Responsibilities Perform cost-benefit analysis and PMO reporting for process improvement projects across multiple agencies Lead process improvement initiatives focused on productivity, quality, safety, and operational efficiency Conduct root-cause analysis, value stream mapping, and statistical analysis to identify improvement opportunities Facilitate process re-engineering workshops with internal stakeholders and subject matter experts (SMEs) Develop, review, and maintain business process models, organizational charts, and workflow documentation Build and maintain process maps, project plans, data collection plans, and analysis reports Create, update, and audit Standard Operating Procedures (SOPs) and standardized work documentation Establish benchmarks, KPIs, and performance metrics to track program progress and outcomes Identify synergies, gaps, and opportunities for process standardization and optimization Support business architecture initiatives, including defining HR capabilities, processes, controls, and KPIs Lead and support Kaizen events, continuous improvement initiatives, and cross-functional improvement teams Required Qualifications Certified Lean Six Sigma Green Belt from an accredited institution (Black Belt preferred) Minimum 7 years of experience in Business Process Modeling and Management Advanced proficiency in MS Visio for process mapping (required) Strong experience conducting root-cause analysis and value stream mapping Proven ability to lead and deliver strategic and local process improvement projects Strong project management, coordination, and multi-tasking skills Excellent verbal, written, presentation, and stakeholder communication skills Strong analytical, problem-solving, and decision-making abilities Demonstrated ability to work independently, prioritize tasks, and meet deadlines in a fast-paced environment Technical Skills Microsoft Office (Word, Excel, PowerPoint, Visio, Access) Microsoft SharePoint (2010 or higher) Microsoft Project (2010 or higher) BPMN-based process modeling standards Experience creating SOPs and standardized documentation Working knowledge of PeopleSoft HCM and Oracle HCM Experience with cloud migrations (preferred) Preferred Experience and Knowledge General knowledge of public mass transit assets and operations Expert knowledge of Lean methodologies, including waste elimination, 5S, flow, error proofing, and Total Productive Maintenance Experience leading Kaizen or Continuous Improvement events Strong leadership and team facilitation skills Ability to interact effectively with stakeholders at all organizational levels and external agencies Additional Requirements Ability to prepare concise, insightful reports in a timely manner Strong organizational and planning skills with high attention to detail Comfortable operating in a high-pressure, fast-paced environment

About the Role The IT Agile Center of Excellence is seeking experienced and dynamic Enterprise Agile Coaches to support a large-scale Agile Product Transformation across the organization. These consulting roles are critical to advancing Agile maturity by coaching product teams, product leaders, and stakeholders in modern Agile and product-centric ways of working. This position emphasizes hands-on coaching, mentoring, facilitation, and collaboration, with a strong focus on Agile adoption, continuous improvement, and alignment to organizational strategy. The role does not include direct people management responsibilities. Key Responsibilities Agile Transformation Coaching Coach and support large-scale Agile Product transformation initiatives aligned to organizational strategy and measurable outcomes. Partner with Agile CoE leadership to design and execute a tailored Agile coaching roadmap. Coach product teams, Scrum Masters, Product Owners, and stakeholders on Agile frameworks (Scrum, Kanban, SAFe, LeSS). Guide teams toward product-focused delivery models that maximize customer and business value. Act as a trusted advisor to teams and mid-level leaders, reinforcing Agile principles and practices. Training and Facilitation Design and deliver engaging workshops, training sessions, and hands-on labs for teams and leaders. Educate teams on technical excellence and modern delivery practices, including: DevOps and CI/CD XP engineering practices (TDD, automated testing, pairing) Lean and flow-based principles Continuous Improvement Foster a culture of learning, experimentation, and adaptation through effective retrospectives. Use Agile metrics and team performance data to identify improvement opportunities and implement actionable recommendations. Promote data-informed decision-making across teams and leadership. Stakeholder Engagement Collaborate with cross-functional stakeholders to identify Agile adoption challenges and provide targeted coaching. Facilitate alignment and collaboration across teams to support a cohesive transformation journey. Agile Best Practices and Tooling Standardize Agile ceremonies, practices, and workflows across teams where appropriate. Leverage Atlassian tools (Jira, Confluence, Jira Align) to optimize workflows, transparency, and reporting. Define, standardize, and monitor metrics related to team health, delivery performance, and transformation progress. Qualifications Education Bachelor's or Master's degree in Computer Science, Information Technology, Engineering, or a related field. Experience Minimum 5 years of software development experience. At least 8 years of experience in Agile coaching roles. Demonstrated success coaching Agile product transformations in large, complex organizations. Certifications (Required or Strongly Preferred) Certified Agile Coach (ICP-ACC, ICP-ATF) Certified Scrum Professional (CSP) SAFe Program Consultant (SPC) Or equivalent Agile coaching credentials Agile and Technical Expertise Deep expertise in Agile frameworks: Scrum, Kanban, SAFe, and LeSS. Strong systems thinking and ability to navigate complex organizational environments. Solid understanding of DevOps, CI/CD pipelines, automated testing, and modern engineering practices. Soft Skills Exceptional communication, facilitation, and conflict-resolution skills. Ability to influence without authority and inspire teams toward change. Strong coaching mindset with a passion for mentoring and continuous learning. Preferred Experience and Skills Experience transitioning organizations from traditional delivery models to Agile and product-centric ways of working. Knowledge of Lean Portfolio Management. Familiarity with organizational behavior and change management principles. Metrics-driven coaching experience, using Agile data to guide improvements. Passion for technical excellence, including TDD and paired programming