US Tech Solutions, Inc.

Duration: 6 months Job Description: We are seeking a detail-oriented Employee Service Coordinator to support HR operations and employee lifecycle transactions within a shared services environment. In this role, you will manage high-volume HR transactions, maintain data accuracy within HR systems, and ensure timely resolution of employee-related requests. The ideal candidate has strong experience working with Workday and HR service management tools such as ServiceNow, along with a strong understanding of HR operations and employee lifecycle processes. Responsibilities: Process and manage employee lifecycle transactions in Workday, including: new hires job changes reorganizations compensation updates Monitor and manage HR cases and requests through ServiceNow Ensure data accuracy and integrity when processing HR transactions Complete routine audits and data validations Support offer approvals and background check processes Communicate delays, issues, or compliance concerns to recruiters and hiring managers Collaborate with cross-functional teams including HR, Talent Acquisition, Payroll, and Benefits Maintain strict confidentiality of employee and organizational data Support continuous process improvements within HR operations Assist with additional HR operational projects as needed Experience: 2+ years of Workday experience supporting employee lifecycle transactions Experience working within HR operations or HR shared services environments Experience managing a high-volume ticket or request queue Familiarity with ServiceNow or similar case management systems Strong attention to detail and data accuracy Ability to manage multiple priorities in a fast-paced environment Excellent written and verbal communication skills Ability to maintain confidentiality when handling sensitive employee information Skills: HR operations or HR shared services Workday experience ServiceNow or similar case management systems Education: Bachelor's degree or equivalent experience. About US Tech Solutions: US Tech Solutions is a global staff augmentation firm providing a wide range of talent on-demand and total workforce solutions. To know more about US Tech Solutions, please visit . US Tech Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Duration: 24 Months Summary: The Channel Metadata Analyst supports Digital Lab with day-to-day management, oversight, and optimization of marketing metadata and digital operational programs. This role will also cover aspects of Email Rental, Preference Center management, and dashboard/data operations. Responsibilities: Lead daily operations, including metadata tagging and dashboard management across complex brand programs, ensuring accuracy and on-time execution. Collaborate with internal stakeholders and agencies to maintain updated content, align processes, and uphold data management standards. Utilize Salesforce (CPMT) for metadata activities. Perform data querying, analysis, and process automation using SQL. Develop and maintain documentation such as playbooks, guides, and RACI matrices. Onboard cross-functional/agency teams on workflows and operational processes. Partner with teams to gather requirements, test, and verify data inputs/outputs. Drive standardization, automation, and process improvements to enable greater efficiency. Troubleshoot issues, identify root causes, and implement corrective actions with partners. Design, update, and maintain dashboards/operational reports using Smartsheet, Workfront, & PowerBI. Oversee and support aspects of Email Rental and Preference Center workflows and operations. Stay current with digital operations best practices and recommend new solutions. Communicate clearly and set expectations throughout operational processes. Qualifications: Bachelor's Degree in Business, Marketing, Information Systems, or equivalent experience. Experience with digital marketing operations, database/content management, project management. Hands-on experience with Smartsheet, PowerBI, and Salesforce; proficiency in SQL(Snowflake) & Marketo a strong plus. Exceptional communication and collaboration skills across business and technical teams. Demonstrated ability to operate independently, solve problems, and manage multiple priorities in a dynamic environment. Proven track record of cross-functional teamwork and driving programs to completion. Strong knowledge of Microsoft Office (Word, Excel, PowerPoint, Outlook). Enthusiastic, solution-oriented, and open to new challenges. About US Tech Solutions: US Tech Solutions is a global staff augmentation firm providing a wide range of talent on-demand and total workforce solutions. To know more about US Tech Solutions, please visit . US Tech Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.