Blanchard Valley Hospital
Findlay, Ohio
PURPOSE OF THIS POSITION The Help Desk Analyst is responsible for evaluating, installing, configuring, testing, and repairing user PC equipment and software problems. This position will also provide first and second level PC support for the hospital and its related clinics. This position will also document all calls including a description of the problem, a resolution tier, priority, any other pertinent details and escalate to the proper group for resolution. JOB DUTIES/RESPONSIBILITIES Duty 1: Maintain and update documentation and knowledge base articles for job duties and responsibilities Duty 2: Interface with end users to resolve problems, determine best methods of solving issues, troubleshoot problems, etc. Duty 3: Prepare for and participate in meetings with supervisors and other to provide status updates, describe upcoming requirements, outline areas of deficiencies, etc. Duty 4: Maintain current technical knowledge to support rapidly changing technology, always on a look out for new technologies and work with management and development team in bringing new technologies to the organization. Including but not limited to participating in technology forums and industry user-groups Duty 5: Utilizes change management process for all system changes Duty 6: Communicate to management on status of problems and recommend improvements to systems Duty 7: Document, maintain, upgrade or replace hardware and software systems Duty 8: Maintain assets in asset management applications. REQUIRED QUALIFICATIONS Associate's degree in computer science, technical/vocational training or equivalent work experience 1+ years of customer support in a technical field 1 to 3 years of technical support experience Scripting experience utilizing any of these scripting languages - PowerShell, VB Script, Winbatch, Batch The ability to work independently as well as in a team environment Ability to be on call Well-developed communication, organization, and customer relations skills Strong technical skills A positive attitude and a professional appearance Ability to create and maintain operating system images Knowledge of software and operating system deployments utilizing automation, helpful Positive service-oriented interpersonal and communication skills required. A valid driver's license is required (if you do not have a valid Ohio driver's license you must obtain one within 30 days of your residency in the state). You must also meet BVHS's company fleet policy and insurance company requirements, and any other requirements that may be required to operate a vehicle. PREFERRED QUALIFICATIONS A+ Certification preferred Microsoft Certified Desktop Support Technician Certification preferred PHYSICAL DEMANDS Performing physical activities that require considerable use of your arms and legs and moving your whole body, such as climbing, lifting, balancing, walking, stooping, and handling of materials. This position is required to lift up to 50 lbs.
PURPOSE OF THIS POSITION The Help Desk Analyst is responsible for evaluating, installing, configuring, testing, and repairing user PC equipment and software problems. This position will also provide first and second level PC support for the hospital and its related clinics. This position will also document all calls including a description of the problem, a resolution tier, priority, any other pertinent details and escalate to the proper group for resolution. JOB DUTIES/RESPONSIBILITIES Duty 1: Maintain and update documentation and knowledge base articles for job duties and responsibilities Duty 2: Interface with end users to resolve problems, determine best methods of solving issues, troubleshoot problems, etc. Duty 3: Prepare for and participate in meetings with supervisors and other to provide status updates, describe upcoming requirements, outline areas of deficiencies, etc. Duty 4: Maintain current technical knowledge to support rapidly changing technology, always on a look out for new technologies and work with management and development team in bringing new technologies to the organization. Including but not limited to participating in technology forums and industry user-groups Duty 5: Utilizes change management process for all system changes Duty 6: Communicate to management on status of problems and recommend improvements to systems Duty 7: Document, maintain, upgrade or replace hardware and software systems Duty 8: Maintain assets in asset management applications. REQUIRED QUALIFICATIONS Associate's degree in computer science, technical/vocational training or equivalent work experience 1+ years of customer support in a technical field 1 to 3 years of technical support experience Scripting experience utilizing any of these scripting languages - PowerShell, VB Script, Winbatch, Batch The ability to work independently as well as in a team environment Ability to be on call Well-developed communication, organization, and customer relations skills Strong technical skills A positive attitude and a professional appearance Ability to create and maintain operating system images Knowledge of software and operating system deployments utilizing automation, helpful Positive service-oriented interpersonal and communication skills required. A valid driver's license is required (if you do not have a valid Ohio driver's license you must obtain one within 30 days of your residency in the state). You must also meet BVHS's company fleet policy and insurance company requirements, and any other requirements that may be required to operate a vehicle. PREFERRED QUALIFICATIONS A+ Certification preferred Microsoft Certified Desktop Support Technician Certification preferred PHYSICAL DEMANDS Performing physical activities that require considerable use of your arms and legs and moving your whole body, such as climbing, lifting, balancing, walking, stooping, and handling of materials. This position is required to lift up to 50 lbs.
Blanchard Valley Hospital
Findlay, Ohio
PURPOSE OF THIS POSITION The Revenue Cycle Systems Analyst is responsible for reviewing, analyzing, and evaluating Revenue Cycle system/data and departmental user needs to continually improve processes. Provides application support, implementation, testing, reporting, and troubleshooting. JOB DUTIES/RESPONSIBILITIES Duty 1: Provides primary technical support and monitoring of systems by interfacing with end users to resolve problems, determine best methods of solving issues, and troubleshoot problems Duty 2: Maintains and updates documentation and knowledge base articles for job duties and responsibilities Duty 3: Prepares for and participates in Revenue Cycle operational departmental staff meetings and in-service sessions. Able to provide project and issue status updates, describe upcoming requirements, and evaluation of areas of improvement. Duty 4: Works closely with vendors, other analysts, and super users, managing and organizing review of changes, determining functionality requirements, and testing related to the implementation of software upgrades and enhancements. Duty 5: Utilizes established change management processes when making system changes. In response to help desk tickets, manages the list of tickets and provides timely updates related to progress and completion. Duty 6: Interfaces with end users and business owners as a liaison for Revenue Cycle as it relates to technology and software solutions to help identify, troubleshoot, resolves issues, and helps to identify best practices. Duty 7: IT project management representative for small projects, including creation of documentation, time management, adherence to deadlines, and overcoming project barriers. Duty 8: Resource for small projects and project tasks as assigned Duty 9: Maintains current technical knowledge to support rapidly changing technology, always on a look out for new technologies and work with management and development team in bringing new technologies to the organization. Including but not limited to participating in technology forums and industry user-groups. Duty 10: Responsible for problem ticket and service request turnaround time while meeting departmental metrics Duty 11: Monitors application performance, roadmaps, updates and patching of systems. REQUIRED QUALIFICATIONS Associates degree or equivalent relative work experience 1 to 3 years' experience in the field or related area Flexible work schedule to accommodate implementation and support schedule Proven work ethic, team and customer service orientated Knowledge of financial and/or administrative applications, and Microsoft Office Working knowledge of financial and/or administrative documentation and workflow Ability to coordinate and manage effective meetings and agendas Positive service-oriented interpersonal and communication skills A valid driver's license is required (if you do not have a valid Ohio driver's license you must obtain one within 30 days of your residency in the state). You must also meet BVHS's company fleet policy and insurance company requirements, and any other requirements that may be required to operate a vehicle. PREFERRED QUALIFICATIONS Bachelor's degree in related field Experience in the healthcare industry. PHYSICAL DEMANDS This position requires a full range of body motion with intermittent activities in walking, lifting, bending, squatting, climbing, kneeling, and twisting. The associate will be required to sit for five hours a day. The individual must be able to lift ten to twenty pounds and reach work above the shoulders. This position requires corrected vision and hearing in the normal range. The individual must have excellent eye-hand coordination and verbal communication skills to perform daily tasks.
PURPOSE OF THIS POSITION The Revenue Cycle Systems Analyst is responsible for reviewing, analyzing, and evaluating Revenue Cycle system/data and departmental user needs to continually improve processes. Provides application support, implementation, testing, reporting, and troubleshooting. JOB DUTIES/RESPONSIBILITIES Duty 1: Provides primary technical support and monitoring of systems by interfacing with end users to resolve problems, determine best methods of solving issues, and troubleshoot problems Duty 2: Maintains and updates documentation and knowledge base articles for job duties and responsibilities Duty 3: Prepares for and participates in Revenue Cycle operational departmental staff meetings and in-service sessions. Able to provide project and issue status updates, describe upcoming requirements, and evaluation of areas of improvement. Duty 4: Works closely with vendors, other analysts, and super users, managing and organizing review of changes, determining functionality requirements, and testing related to the implementation of software upgrades and enhancements. Duty 5: Utilizes established change management processes when making system changes. In response to help desk tickets, manages the list of tickets and provides timely updates related to progress and completion. Duty 6: Interfaces with end users and business owners as a liaison for Revenue Cycle as it relates to technology and software solutions to help identify, troubleshoot, resolves issues, and helps to identify best practices. Duty 7: IT project management representative for small projects, including creation of documentation, time management, adherence to deadlines, and overcoming project barriers. Duty 8: Resource for small projects and project tasks as assigned Duty 9: Maintains current technical knowledge to support rapidly changing technology, always on a look out for new technologies and work with management and development team in bringing new technologies to the organization. Including but not limited to participating in technology forums and industry user-groups. Duty 10: Responsible for problem ticket and service request turnaround time while meeting departmental metrics Duty 11: Monitors application performance, roadmaps, updates and patching of systems. REQUIRED QUALIFICATIONS Associates degree or equivalent relative work experience 1 to 3 years' experience in the field or related area Flexible work schedule to accommodate implementation and support schedule Proven work ethic, team and customer service orientated Knowledge of financial and/or administrative applications, and Microsoft Office Working knowledge of financial and/or administrative documentation and workflow Ability to coordinate and manage effective meetings and agendas Positive service-oriented interpersonal and communication skills A valid driver's license is required (if you do not have a valid Ohio driver's license you must obtain one within 30 days of your residency in the state). You must also meet BVHS's company fleet policy and insurance company requirements, and any other requirements that may be required to operate a vehicle. PREFERRED QUALIFICATIONS Bachelor's degree in related field Experience in the healthcare industry. PHYSICAL DEMANDS This position requires a full range of body motion with intermittent activities in walking, lifting, bending, squatting, climbing, kneeling, and twisting. The associate will be required to sit for five hours a day. The individual must be able to lift ten to twenty pounds and reach work above the shoulders. This position requires corrected vision and hearing in the normal range. The individual must have excellent eye-hand coordination and verbal communication skills to perform daily tasks.
Blanchard Valley Hospital
Findlay, Ohio
PURPOSE OF THIS POSITION The primary purpose of the Professional Coding Integrity Specialist (PCIS) is to review, enter and/or modify charges as appropriate, including review of clinical documentation to ensure charge is supported and/or to determine specific charge/modifier assignments, for designated clinical areas. JOB DUTIES/RESPONSIBILITIES Duty 1: Review, enter and/or modify charge on encounters to ensure accurate and compliant and optimal charge capture in a time-sensitive manner for designated clinical service lines. Review clinical documentation to ensure charge is appropriately supported and/or to determine the assignment of the accurate charge, modifier, E&M levels, etc. Assign ICD-10 diagnosis codes as appropriate. Work "exception" accounts (e.g. canceled accounts, combined, unique modifier or charge rules requiring review, etc.) through review of clinical documentation and/or collaboration with appropriate resources, as needed, to resolve. Duty 2: Support resolution of claim-scrubber edits (Quadax) resulting from charges entered by the Revenue Integrity Validation team; collaborate with clinical areas, coding, PFS, etc. to support resolution of edits; trend, identify opportunities, and collaborate with RI Educator and/or Claims Resolution Specialist to avoid/reduce future edits. Support Condition 44 notifications (inpatient to observation status) process by properly modifying charges and calculating hours etc. Duty 3: Track and quantify revenue impact to organization as a result of charge corrections made, including impacts from modifications to processes. Duty 4: Identify opportunities related to clinical documentation and/or other system enhancements to support optimal and accurate charge processes; collaborate with CDI Specialist, Claims Resolution Specialist, Revenue Integrity Auditor, Revenue Integrity Educator, clinical area, and other areas to support resolution of issues. Duty 5. Demonstrate proficient knowledge of federal, state and third party charging guidelines of clinical areas supported by the Revenue Integrity Validation team to ensure optimal, accurate and compliant charging. Understand changes to applicable coding and billing regulations, including annual IPPS/OPPS revisions, by resourcing credible references (i.e. CMS website, Craneware, publications, professional contacts, reliable internet sources, seminars, etc.). Collaborate with clinical areas, Revenue Integrity Team, Coding Integrity Team and/or other impacted areas to support implementation of changes. Duty 6: Participates in system testing as a result of upgrades, changes, enhancements, new application implementations, etc. that may impact Revenue Integrity Validation processes. Duty 7: Regularly attends and actively participates in in-services, organizational and department meetings and continuing education programs as offered in order to remain current with organizational and industry changes and best practice. Communicate and disseminate information to other departments as applicable. REQUIRED QUALIFICATIONS An Associate's degree in a related field including, but not limited to, health information, business or related clinical profession preferred or 1-2 years' experience from which comparable knowledge and abilities have been acquired. Coding certification (CCA or CPC) required or obtained with 9 months of hire date Knowledge of medical terminology and anatomy and physiology required. Knowledge of CPT/HCPCS/APC coding systems, appropriate use of applying modifiers, CPT Assistant, LCD/NCD and ICD-10 required. Ability to research, review and interpret Federal, State and Local billing regulations required. Familiarity with utilization of computers and commonly used applications, including Microsoft Office Suite, (Windows, Excel, Word, Outlook), electronic health record, internet required. Ability to track and monitor data to identify trends pertaining to charge issues. Excellent organizational, time management and problem-solving skills required; detail oriented and follow through. Positive service-oriented interpersonal and communication (written and verbal) skills required. PREFERRED QUALIFICATIONS Other certifications applicable to primary clinical service line supported preferred. Knowledge of regulatory compliance and reimbursement methodologies preferred. Encoder experience preferred Training and education skills preferred. PHYSICAL DEMANDS This position requires a full range of body motion with intermittent activities in walking, lifting, bending, squatting, climbing, kneeling, and twisting. The associate will be required to sit for five hours a day. The individual must be able to lift ten to twenty pounds and reach work above the shoulders. This position requires corrected vision and hearing in the normal range. The individual must have excellent eye-hand coordination and verbal communication skills to perform daily tasks.
PURPOSE OF THIS POSITION The primary purpose of the Professional Coding Integrity Specialist (PCIS) is to review, enter and/or modify charges as appropriate, including review of clinical documentation to ensure charge is supported and/or to determine specific charge/modifier assignments, for designated clinical areas. JOB DUTIES/RESPONSIBILITIES Duty 1: Review, enter and/or modify charge on encounters to ensure accurate and compliant and optimal charge capture in a time-sensitive manner for designated clinical service lines. Review clinical documentation to ensure charge is appropriately supported and/or to determine the assignment of the accurate charge, modifier, E&M levels, etc. Assign ICD-10 diagnosis codes as appropriate. Work "exception" accounts (e.g. canceled accounts, combined, unique modifier or charge rules requiring review, etc.) through review of clinical documentation and/or collaboration with appropriate resources, as needed, to resolve. Duty 2: Support resolution of claim-scrubber edits (Quadax) resulting from charges entered by the Revenue Integrity Validation team; collaborate with clinical areas, coding, PFS, etc. to support resolution of edits; trend, identify opportunities, and collaborate with RI Educator and/or Claims Resolution Specialist to avoid/reduce future edits. Support Condition 44 notifications (inpatient to observation status) process by properly modifying charges and calculating hours etc. Duty 3: Track and quantify revenue impact to organization as a result of charge corrections made, including impacts from modifications to processes. Duty 4: Identify opportunities related to clinical documentation and/or other system enhancements to support optimal and accurate charge processes; collaborate with CDI Specialist, Claims Resolution Specialist, Revenue Integrity Auditor, Revenue Integrity Educator, clinical area, and other areas to support resolution of issues. Duty 5. Demonstrate proficient knowledge of federal, state and third party charging guidelines of clinical areas supported by the Revenue Integrity Validation team to ensure optimal, accurate and compliant charging. Understand changes to applicable coding and billing regulations, including annual IPPS/OPPS revisions, by resourcing credible references (i.e. CMS website, Craneware, publications, professional contacts, reliable internet sources, seminars, etc.). Collaborate with clinical areas, Revenue Integrity Team, Coding Integrity Team and/or other impacted areas to support implementation of changes. Duty 6: Participates in system testing as a result of upgrades, changes, enhancements, new application implementations, etc. that may impact Revenue Integrity Validation processes. Duty 7: Regularly attends and actively participates in in-services, organizational and department meetings and continuing education programs as offered in order to remain current with organizational and industry changes and best practice. Communicate and disseminate information to other departments as applicable. REQUIRED QUALIFICATIONS An Associate's degree in a related field including, but not limited to, health information, business or related clinical profession preferred or 1-2 years' experience from which comparable knowledge and abilities have been acquired. Coding certification (CCA or CPC) required or obtained with 9 months of hire date Knowledge of medical terminology and anatomy and physiology required. Knowledge of CPT/HCPCS/APC coding systems, appropriate use of applying modifiers, CPT Assistant, LCD/NCD and ICD-10 required. Ability to research, review and interpret Federal, State and Local billing regulations required. Familiarity with utilization of computers and commonly used applications, including Microsoft Office Suite, (Windows, Excel, Word, Outlook), electronic health record, internet required. Ability to track and monitor data to identify trends pertaining to charge issues. Excellent organizational, time management and problem-solving skills required; detail oriented and follow through. Positive service-oriented interpersonal and communication (written and verbal) skills required. PREFERRED QUALIFICATIONS Other certifications applicable to primary clinical service line supported preferred. Knowledge of regulatory compliance and reimbursement methodologies preferred. Encoder experience preferred Training and education skills preferred. PHYSICAL DEMANDS This position requires a full range of body motion with intermittent activities in walking, lifting, bending, squatting, climbing, kneeling, and twisting. The associate will be required to sit for five hours a day. The individual must be able to lift ten to twenty pounds and reach work above the shoulders. This position requires corrected vision and hearing in the normal range. The individual must have excellent eye-hand coordination and verbal communication skills to perform daily tasks.