PRIMARY RESPONSIBILITIES • Plans, manages and coordinates the activities of department personnel responsible for designing, developing and implementing leadership and professional development training solutions that bridge skill gaps in work performance and career growth. o Develops and oversees project management plans while maintaining established timelines. o Reviews completed work of staff for conformance to partner department's needs assessment and the Authority's policies, procedures and standards. o Oversees career coaching, training initiatives, analyzes training needs, sets objectives and assesses the overall effectiveness of training and coaching efforts. o Reviews internal and external training materials to ensure consistency of style, writing standards/language and adherence to Authority values, policies, rules, procedures and regulatory agency requirements including, but not limited to, FTA, OSHA and IDOT regulations. o Oversees orientations, workforce and leadership development initiatives to ensure employee growth and performance improvement. o Utilizes statistical methods and analysis to evaluate the outcomes and effectiveness of training programs. o Networks with professional development organizations, transit industry organizations and agencies and others to benchmark training curriculum. • Oversees the development and implementation of the Authority's leadership training initiatives. o Designs and plans robust leadership training programs which build upon one another providing the Authority with skilled and motivating leaders through high-quality development and learning opportunities. o Develops internal and external partnerships to provide additional training solutions. o Hones industry knowledge and fosters partnerships within, to increase breadth of leadership development opportunities available to personnel. • Oversees the development and implementation of the Authority's professional and career development initiatives. o Designs and plans robust professional and career development programs, enabling personnel to participate in a variety of ongoing growth and training activities. o Develops internal and external partnerships to provide additional training solutions. o Hones industry knowledge and fosters partnerships within to increase breadth of professional and career development opportunities available to personnel. • Stays abreast of training industry best practices and integrates research into curriculum content development, delivery and management strategies. o Maintains knowledge of career coaching, training development, instructional design and adult learning theories, serving in a consultant capacity to partnering departments and other members of the Training and Workforce Development department. o Implements findings and new practices in Authority career development and training programs. o Measures outcome of training programs and initiates post-training review programs. • Conducts long-term strategic planning that aligns with department goals, vision and objectives by identifying future training opportunities, anticipating challenges and planning appropriate allocation of resources. • Directs and trains staff to apply learning technologies in the development and delivery of training programs. • Hires, trains, develops, monitors, and evaluates performance of staff. Reviews and recommends personnel actions for approval. • Performs related duties as assigned. MANAGEMENT RESPONSIBILITIES Reporting to this position are the following jobs: Job Title • Coordinator, Curriculum Development - QC • Training Specialist CHALLENGES • Keeping abreast of all CTA operations as they relate to professional development and leadership training needs. • Designing and developing high quality training programs for a variety of audiences in an environment with technology and equipment deficiencies. • Increasing the skill set of the workforce with limited resources in material and personnel. • Managing multiple initiatives, balancing competing priorities and meeting deadlines with timeliness and accuracy. EDUCATION/EXPERIENCE REQUIREMENTS • Bachelor's degree in Instructional Design, Instructional Technology, Adult Learning, Business Management, or a related field, plus four (4) years of experience in the development and implementation of training and instructional design and career development programs, career coaching or an equivalent combination of education and experience relating to this position. • Certified Professional in Learning and Performance (CPLP) or Training Certification preferred. PHYSICAL REQUIREMENTS • Requires remaining in a stationary position for extended periods of time and constantly operating a computer and other office productivity machinery. • Service Area Requirement: Exempt (Non-Union) employees must live within the boundaries of the CTA Statutory Service Area either at the time of employment or within 6 months of beginning employment at CTA. KNOWLEDGE, SKILLS, AND ABILITIES • Detailed knowledge in the use and implementation of adult learning theory and instructional design methodologies. • Detailed knowledge of training delivery techniques and facilitation. • Detailed knowledge in career and professional program development and management. • Detailed knowledge of the principles and methods of career development and leadership training, including career coaching. • Detailed knowledge in current training methods and techniques, instructional design models and training aids, such as audiovisuals, computer generated artwork, mock-ups and interactive multimedia computer-based training. • Strong project management skills. • Strong leadership skills. • Advanced written and verbal communications skills, including presentation skill set. • Advanced organization, analytical and problem-solving skills. • Strong attention to detail. • Strong interpersonal skills, as role includes extensive interaction with many internal and external groups/organizations. • Advanced computer skills. • Intermediate skill in MS Office, learning management systems, Adobe InDesign, Adobe Photoshop, Articulate Storyline and Survey Monkey. • Ability to motivate a group and encourage team development, grow team morale and support team building. • Ability to work both independently and collaboratively with other departments. • Ability to work with sensitive information while maintaining strict confidentiality. • Ability to establish and maintain cooperative and effective working relationships with others. • Ability to handle multiple tasks simultaneously. WORKING CONDITIONS • General office environment. • Travel throughout the CTA service area including various field locations and exposure to garage, terminal, shop and right-of-way hazards and outside weather conditions. • Required to work various hours and shifts. EQUIPMENT, TOOLS, AND MATERIALS UTILIZED • Standard office equipment. • Personal computer and related software including Microsoft Office suite, Adobe InDesign, Adobe Photoshop and Articulate Storyline. Employees and/or union members will be given priority consideration in the hiring process, per the applicable labor contracts. Final salary will be determined in part by the qualifications of the selected candidate and may be higher or lower than target. Applicants, if hired,must comply with CTA's residency ordinance. CTA IS AN EQUAL OPPORTUNITY EMPLOYER No employee or applicant for employment will be discriminated against because of race, color, creed, religion, sex, marital status, national origin, sexual orientation, ancestry, age, unfavorable military discharge, disability or any other status protected by federal, state, or local laws; except where a bona fide occupational qualification exists We are committed to providing an inclusive environment for our workforce and supporting the communities we serve. CTA will make reasonable accommodations for the known disabilities of otherwise qualified applicants for employment as well as its employees, unless undue hardship would result. If you require an accommodation in the application or hiring process, please contact prior to the submission of your application or upon notification of your actual test date. CTA will work with you to determine if an accommodation can be provided. During the hiring process, CTA's Human Resources department will contact candidates with next steps . Failure to respond to these correspondences in a timely fashion may result in your application being closed out for non-responsiveness. Please click link below to review the benefits offered at the CTA.
03/03/2026
Full time
PRIMARY RESPONSIBILITIES • Plans, manages and coordinates the activities of department personnel responsible for designing, developing and implementing leadership and professional development training solutions that bridge skill gaps in work performance and career growth. o Develops and oversees project management plans while maintaining established timelines. o Reviews completed work of staff for conformance to partner department's needs assessment and the Authority's policies, procedures and standards. o Oversees career coaching, training initiatives, analyzes training needs, sets objectives and assesses the overall effectiveness of training and coaching efforts. o Reviews internal and external training materials to ensure consistency of style, writing standards/language and adherence to Authority values, policies, rules, procedures and regulatory agency requirements including, but not limited to, FTA, OSHA and IDOT regulations. o Oversees orientations, workforce and leadership development initiatives to ensure employee growth and performance improvement. o Utilizes statistical methods and analysis to evaluate the outcomes and effectiveness of training programs. o Networks with professional development organizations, transit industry organizations and agencies and others to benchmark training curriculum. • Oversees the development and implementation of the Authority's leadership training initiatives. o Designs and plans robust leadership training programs which build upon one another providing the Authority with skilled and motivating leaders through high-quality development and learning opportunities. o Develops internal and external partnerships to provide additional training solutions. o Hones industry knowledge and fosters partnerships within, to increase breadth of leadership development opportunities available to personnel. • Oversees the development and implementation of the Authority's professional and career development initiatives. o Designs and plans robust professional and career development programs, enabling personnel to participate in a variety of ongoing growth and training activities. o Develops internal and external partnerships to provide additional training solutions. o Hones industry knowledge and fosters partnerships within to increase breadth of professional and career development opportunities available to personnel. • Stays abreast of training industry best practices and integrates research into curriculum content development, delivery and management strategies. o Maintains knowledge of career coaching, training development, instructional design and adult learning theories, serving in a consultant capacity to partnering departments and other members of the Training and Workforce Development department. o Implements findings and new practices in Authority career development and training programs. o Measures outcome of training programs and initiates post-training review programs. • Conducts long-term strategic planning that aligns with department goals, vision and objectives by identifying future training opportunities, anticipating challenges and planning appropriate allocation of resources. • Directs and trains staff to apply learning technologies in the development and delivery of training programs. • Hires, trains, develops, monitors, and evaluates performance of staff. Reviews and recommends personnel actions for approval. • Performs related duties as assigned. MANAGEMENT RESPONSIBILITIES Reporting to this position are the following jobs: Job Title • Coordinator, Curriculum Development - QC • Training Specialist CHALLENGES • Keeping abreast of all CTA operations as they relate to professional development and leadership training needs. • Designing and developing high quality training programs for a variety of audiences in an environment with technology and equipment deficiencies. • Increasing the skill set of the workforce with limited resources in material and personnel. • Managing multiple initiatives, balancing competing priorities and meeting deadlines with timeliness and accuracy. EDUCATION/EXPERIENCE REQUIREMENTS • Bachelor's degree in Instructional Design, Instructional Technology, Adult Learning, Business Management, or a related field, plus four (4) years of experience in the development and implementation of training and instructional design and career development programs, career coaching or an equivalent combination of education and experience relating to this position. • Certified Professional in Learning and Performance (CPLP) or Training Certification preferred. PHYSICAL REQUIREMENTS • Requires remaining in a stationary position for extended periods of time and constantly operating a computer and other office productivity machinery. • Service Area Requirement: Exempt (Non-Union) employees must live within the boundaries of the CTA Statutory Service Area either at the time of employment or within 6 months of beginning employment at CTA. KNOWLEDGE, SKILLS, AND ABILITIES • Detailed knowledge in the use and implementation of adult learning theory and instructional design methodologies. • Detailed knowledge of training delivery techniques and facilitation. • Detailed knowledge in career and professional program development and management. • Detailed knowledge of the principles and methods of career development and leadership training, including career coaching. • Detailed knowledge in current training methods and techniques, instructional design models and training aids, such as audiovisuals, computer generated artwork, mock-ups and interactive multimedia computer-based training. • Strong project management skills. • Strong leadership skills. • Advanced written and verbal communications skills, including presentation skill set. • Advanced organization, analytical and problem-solving skills. • Strong attention to detail. • Strong interpersonal skills, as role includes extensive interaction with many internal and external groups/organizations. • Advanced computer skills. • Intermediate skill in MS Office, learning management systems, Adobe InDesign, Adobe Photoshop, Articulate Storyline and Survey Monkey. • Ability to motivate a group and encourage team development, grow team morale and support team building. • Ability to work both independently and collaboratively with other departments. • Ability to work with sensitive information while maintaining strict confidentiality. • Ability to establish and maintain cooperative and effective working relationships with others. • Ability to handle multiple tasks simultaneously. WORKING CONDITIONS • General office environment. • Travel throughout the CTA service area including various field locations and exposure to garage, terminal, shop and right-of-way hazards and outside weather conditions. • Required to work various hours and shifts. EQUIPMENT, TOOLS, AND MATERIALS UTILIZED • Standard office equipment. • Personal computer and related software including Microsoft Office suite, Adobe InDesign, Adobe Photoshop and Articulate Storyline. Employees and/or union members will be given priority consideration in the hiring process, per the applicable labor contracts. Final salary will be determined in part by the qualifications of the selected candidate and may be higher or lower than target. Applicants, if hired,must comply with CTA's residency ordinance. CTA IS AN EQUAL OPPORTUNITY EMPLOYER No employee or applicant for employment will be discriminated against because of race, color, creed, religion, sex, marital status, national origin, sexual orientation, ancestry, age, unfavorable military discharge, disability or any other status protected by federal, state, or local laws; except where a bona fide occupational qualification exists We are committed to providing an inclusive environment for our workforce and supporting the communities we serve. CTA will make reasonable accommodations for the known disabilities of otherwise qualified applicants for employment as well as its employees, unless undue hardship would result. If you require an accommodation in the application or hiring process, please contact prior to the submission of your application or upon notification of your actual test date. CTA will work with you to determine if an accommodation can be provided. During the hiring process, CTA's Human Resources department will contact candidates with next steps . Failure to respond to these correspondences in a timely fashion may result in your application being closed out for non-responsiveness. Please click link below to review the benefits offered at the CTA.
PRIMARY RESPONSIBILITIES • Administer and support the compliance program by coordinating service observations, collecting customer feedback, and documenting compliance with accessibility service standards. • Monitor accessibility features and service delivery across CTA facilities, vehicles, and customer touchpoints. • Document accessibility-related customer complaints and coordinate with relevant departments to ensure timely resolution. • Identify patterns and trends in accessibility concerns to recommend systemic improvements to service delivery. • Coordinate ADA training for bus operators, customer service assistants, station agents, and other CTA employees on disability etiquette, mobility device securement, communication techniques, and customer assistance protocols. • Collaborate with Operations and Training & Workforce Development departments to schedule and deliver training sessions across bus garages, CTA University, or CTA facilities. • Develop and maintain training materials including presentations, reference guides, and instructional videos on ADA requirements and best practices. • Provide feedback to management on training effectiveness and recommendations for program improvements. • Participate in community events with disability advocacy organizations to provide information on accessibility at CTA, gather feedback on program initiatives, and maintain stakeholder relationships. • Provide administrative and logistical support for the ADA Advisory Committee member meetings and Wayfinding Sub-Committee members including agenda preparation, meeting coordination, and meeting minutes. • Coordinate CTA participation in Disability Pride Month activities and other accessibility awareness events. • Support community outreach efforts including the Bus Familiarization Program and other customer education initiatives. • Support CTA's accessibility programs to enhance system-wide accessibility initiatives. • Assist with wayfinding and signage projects to ensure accessibility information is clear, consistent, and compliant with standards. • Assist in creating and maintaining accessible communications and public-facing materials including website, brochures, announcements, and service alerts. • Provide project coordination support for accessibility improvement initiatives across the transit system. • Research best practices and emerging accessibility standards to inform CTA's ongoing program development. • Performs related duties as assigned. MANAGEMENT RESPONSIBILITIES Reporting to this position are the following jobs: Job Title • Interns CHALLENGES • Managing multiple program areas and stakeholder relationships while maintaining attention to detail in compliance documentation. • Coordinating training and outreach activities across multiple CTA departments and external locations. • Navigating complex operational environments and building collaborative relationships with frontline staff. • Balancing immediate compliance needs with long-term strategic accessibility improvements. EDUCATION/EXPERIENCE REQUIREMENTS • Bachelor's degree in Liberal Arts, Public Administration, Urban Planning, Disability Studies, Social Work or related field plus one (1) year of experience in ADA compliance, disability services, or accessibility program coordination, or an equivalent combination of education and experience related to the position. PHYSICAL REQUIREMENTS • Requires remaining in a stationary position for extended periods of time and constantly operating a computer and other office productivity machinery. • Travel to and traverse field sites on occasion to observe service delivery • Service Area Requirement: Exempt (Non-Union) employees must live within the boundaries of the CTA Statutory Service Area either at the time of employment or within 6 months of beginning employment at CTA. KNOWLEDGE, SKILLS, AND ABILITIES • Strong understanding of ADA requirements, accommodations, accessibility standards, and disability etiquette. • Excellent written and verbal communication skills with ability to interact professionally with diverse stakeholders including frontline staff, customers with disabilities, advocacy organizations, and management. • Strong organizational and project coordination skills with ability to manage multiple priorities and deadlines. • Proficiency in Microsoft Office Suite and database management tools. • Strong analytical skills with attention to detail and ability to identify patterns in compliance data. • Ability to handle sensitive situations with diplomacy and maintain confidentiality. • Demonstrated ability to build collaborative partnerships across internal departments and external agencies. • Ability to work independently with minimal supervision while keeping management informed of progress and concerns. WORKING CONDITIONS • General office environment. • Subject to work outside normal business hours (including evenings and weekends) to attend scheduled events, community meetings or conduct site visits, etc, and meet project deadlines or respond to CTA emergencies. • May be required to travel to and from CTA facilities. • Subject to weather conditions when traveling to field locations. EQUIPMENT, TOOLS, AND MATERIALS UTILIZED • Personal computer and related software (Microsoft Word, Power Point, Excel), standard office equipment. Employees and/or union members will be given priority consideration in the hiring process, per the applicable labor contracts. Final salary will be determined in part by the qualifications of the selected candidate and may be higher or lower than target. Applicants, if hired,must comply with CTA's residency ordinance. CTA IS AN EQUAL OPPORTUNITY EMPLOYER No employee or applicant for employment will be discriminated against because of race, color, creed, religion, sex, marital status, national origin, sexual orientation, ancestry, age, unfavorable military discharge, disability or any other status protected by federal, state, or local laws; except where a bona fide occupational qualification exists We are committed to providing an inclusive environment for our workforce and supporting the communities we serve. CTA will make reasonable accommodations for the known disabilities of otherwise qualified applicants for employment as well as its employees, unless undue hardship would result. If you require an accommodation in the application or hiring process, please contact prior to the submission of your application or upon notification of your actual test date. CTA will work with you to determine if an accommodation can be provided. During the hiring process, CTA's Human Resources department will contact candidates with next steps . Failure to respond to these correspondences in a timely fashion may result in your application being closed out for non-responsiveness. Please click link below to review the benefits offered at the CTA.
03/01/2026
Full time
PRIMARY RESPONSIBILITIES • Administer and support the compliance program by coordinating service observations, collecting customer feedback, and documenting compliance with accessibility service standards. • Monitor accessibility features and service delivery across CTA facilities, vehicles, and customer touchpoints. • Document accessibility-related customer complaints and coordinate with relevant departments to ensure timely resolution. • Identify patterns and trends in accessibility concerns to recommend systemic improvements to service delivery. • Coordinate ADA training for bus operators, customer service assistants, station agents, and other CTA employees on disability etiquette, mobility device securement, communication techniques, and customer assistance protocols. • Collaborate with Operations and Training & Workforce Development departments to schedule and deliver training sessions across bus garages, CTA University, or CTA facilities. • Develop and maintain training materials including presentations, reference guides, and instructional videos on ADA requirements and best practices. • Provide feedback to management on training effectiveness and recommendations for program improvements. • Participate in community events with disability advocacy organizations to provide information on accessibility at CTA, gather feedback on program initiatives, and maintain stakeholder relationships. • Provide administrative and logistical support for the ADA Advisory Committee member meetings and Wayfinding Sub-Committee members including agenda preparation, meeting coordination, and meeting minutes. • Coordinate CTA participation in Disability Pride Month activities and other accessibility awareness events. • Support community outreach efforts including the Bus Familiarization Program and other customer education initiatives. • Support CTA's accessibility programs to enhance system-wide accessibility initiatives. • Assist with wayfinding and signage projects to ensure accessibility information is clear, consistent, and compliant with standards. • Assist in creating and maintaining accessible communications and public-facing materials including website, brochures, announcements, and service alerts. • Provide project coordination support for accessibility improvement initiatives across the transit system. • Research best practices and emerging accessibility standards to inform CTA's ongoing program development. • Performs related duties as assigned. MANAGEMENT RESPONSIBILITIES Reporting to this position are the following jobs: Job Title • Interns CHALLENGES • Managing multiple program areas and stakeholder relationships while maintaining attention to detail in compliance documentation. • Coordinating training and outreach activities across multiple CTA departments and external locations. • Navigating complex operational environments and building collaborative relationships with frontline staff. • Balancing immediate compliance needs with long-term strategic accessibility improvements. EDUCATION/EXPERIENCE REQUIREMENTS • Bachelor's degree in Liberal Arts, Public Administration, Urban Planning, Disability Studies, Social Work or related field plus one (1) year of experience in ADA compliance, disability services, or accessibility program coordination, or an equivalent combination of education and experience related to the position. PHYSICAL REQUIREMENTS • Requires remaining in a stationary position for extended periods of time and constantly operating a computer and other office productivity machinery. • Travel to and traverse field sites on occasion to observe service delivery • Service Area Requirement: Exempt (Non-Union) employees must live within the boundaries of the CTA Statutory Service Area either at the time of employment or within 6 months of beginning employment at CTA. KNOWLEDGE, SKILLS, AND ABILITIES • Strong understanding of ADA requirements, accommodations, accessibility standards, and disability etiquette. • Excellent written and verbal communication skills with ability to interact professionally with diverse stakeholders including frontline staff, customers with disabilities, advocacy organizations, and management. • Strong organizational and project coordination skills with ability to manage multiple priorities and deadlines. • Proficiency in Microsoft Office Suite and database management tools. • Strong analytical skills with attention to detail and ability to identify patterns in compliance data. • Ability to handle sensitive situations with diplomacy and maintain confidentiality. • Demonstrated ability to build collaborative partnerships across internal departments and external agencies. • Ability to work independently with minimal supervision while keeping management informed of progress and concerns. WORKING CONDITIONS • General office environment. • Subject to work outside normal business hours (including evenings and weekends) to attend scheduled events, community meetings or conduct site visits, etc, and meet project deadlines or respond to CTA emergencies. • May be required to travel to and from CTA facilities. • Subject to weather conditions when traveling to field locations. EQUIPMENT, TOOLS, AND MATERIALS UTILIZED • Personal computer and related software (Microsoft Word, Power Point, Excel), standard office equipment. Employees and/or union members will be given priority consideration in the hiring process, per the applicable labor contracts. Final salary will be determined in part by the qualifications of the selected candidate and may be higher or lower than target. Applicants, if hired,must comply with CTA's residency ordinance. CTA IS AN EQUAL OPPORTUNITY EMPLOYER No employee or applicant for employment will be discriminated against because of race, color, creed, religion, sex, marital status, national origin, sexual orientation, ancestry, age, unfavorable military discharge, disability or any other status protected by federal, state, or local laws; except where a bona fide occupational qualification exists We are committed to providing an inclusive environment for our workforce and supporting the communities we serve. CTA will make reasonable accommodations for the known disabilities of otherwise qualified applicants for employment as well as its employees, unless undue hardship would result. If you require an accommodation in the application or hiring process, please contact prior to the submission of your application or upon notification of your actual test date. CTA will work with you to determine if an accommodation can be provided. During the hiring process, CTA's Human Resources department will contact candidates with next steps . Failure to respond to these correspondences in a timely fashion may result in your application being closed out for non-responsiveness. Please click link below to review the benefits offered at the CTA.
PRIMARY RESPONSIBILITIES Installs, configures, and maintains network hardware and software infrastructure according to best practices. Installs and configures equipment, including routers, switches, Wi-Fi controllers, firewalls, web-filtering software/appliances, according to Authority systems. Provides hands-on technical support while working with APN technologies (IPSEC, SSL, VPN, AnyConnest, etc.). Performs daily network maintenance and problem resolution with documentation for future reference. Monitors network performance, ensures capacity planning is performed, and is proactive in assessing and making recommendations for improvement. Implements performance tuning to increase efficiency. Performs analytical, technical, and cost analysis work in planning designing and installing network upgrades. Coordinates and conducts testing of network upgrades, installations, changes, and relocations to ensure they are operating according to network standards and protocols. Troubleshoots network equipment problems and identifies deficiencies and needs. Provides recommendations of solutions that are efficient, effective, and meet budget needs. Documents network problems and resolutions for future reference. Translates documentation into business metrics and creates and maintains standard reports for management use. Researches and proposes improvements to network functionality, quality, or development and supports productivity with advanced network engineering techniques, tools, utilities, and technology advancements. Work closely with colleagues to meet team goals, provides timely, detailed, effective written and verbal communication on the risks, and complex process administration. Performs related duties as assigned. MANAGEMENT RESPONSIBILITIES Reporting to this position may include the following jobs: Job Title Senior Coordinator, Optical Network Systems Senior Coordinator, Network Systems CHALLENGES Supporting a 24 hour a day, 7 day a week operation. Keeping abreast of new and emerging technology and industry trends. Implementing continuous technology upgrades within budget. EDUCATION/EXPERIENCE REQUIREMENTS Bachelor's degree in Information Technology (IT) or related field, plus five (5) years of experience as a Network Engineer installing and maintaining large enterprise network systems, or an equivalent combination of education and experience relating to this position. Experience designing and/or implementing large scale IP/MPLS networks required. Experience designing and implementing large scale wireless networks required. Experience with cyber security hardening and mitigation of networks CCNP (Cisco Certified Network Professional) within areas of Data Center, Switching/Routing, Security, and Wireless required. Experience working on networking devices from various vendors such as: Cisco, Nokia, Alcatel, Zhone, Eastern Research, Teleste preferred. PHYSICAL REQUIREMENTS Requires sitting for extended periods of time, standing, visual acumen, manual dexterity, and fingering for working with computer keyboards. Requires stooping, bending, kneeling, standing, climbing, or walking on ballasted track and in subway tunnels. Service Area Requirement: Exempt (Non-Union) employees must live within the boundaries of the CTA Statutory Service Area either at the time of employment or within 6 months of beginning employment at CTA. KNOWLEDGE, SKILLS, AND ABILITIES Detailed knowledge of IP/MPLS network architecture principles. Detailed knowledge of routing protocols including BGP, EIGRP, OSPF, and RIP. Detailed knowledge of multicast protocols including PIM, UDP, and IGMP. Detailed knowledge of video streaming protocols including RTSP, RTP, and RTCP. Detailed knowledge of VoIP and IP Telephony architectures and protocols including SIP Detailed knowledge in network protocols and performance tuning. Detailed knowledge of network management and configuration principles. Detailed knowledge of networks, security guidelines, and industry best practices. Detailed knowledge of a wide variety of operating and server systems. Detailed knowledge of enterprise systems monitoring and management tools such as SolarWinds Orion, Wireshark, Websense, NMAP. Advanced skill in solving complex technical problems involving integrated operating systems and hardware platforms. Strong analytical, organization and problem-solving skills. Good written and verbal communications skills. Ability to effectively manage architectural activities in areas of expertise on projects and roadmap activities. Ability to lead others and develop strong teamwork ethic. Ability to establish and maintain cooperative working relationships with other employees, and vendors. WORKING CONDITIONS General office environment. Required to travel to various locations within the CTA. Occasionally works along elevated, ballasted, and subway tracks adjacent to moving rail vehicles, and energized power rails, as well as CTA bus garages and other CTA facilities Subject to prevailing weather conditions when conducting field work. On call 24 hours a day, 7 days a week. EQUIPMENT, TOOLS, AND MATERIALS UTILIZED Standard office equipment Solarwinds, Cisco Prime, Navis INC, Teleste Video VMX, Systems and applications, hardware and software associated with current optical networking technology. Including, but not limited to SONET and CISCO equipment, optical spectrum analyzers, power meters, and light sources. Microsoft Office, Visio, and database systems. Employees and/or union members will be given priority consideration in the hiring process, per the applicable labor contracts. Final salary will be determined in part by the qualifications of the selected candidate and may be higher or lower than target. Applicants, if hired,must comply with CTA's residency ordinance. CTA IS AN EQUAL OPPORTUNITY EMPLOYER No employee or applicant for employment will be discriminated against because of race, color, creed, religion, sex, marital status, national origin, sexual orientation, ancestry, age, unfavorable military discharge, disability or any other status protected by federal, state, or local laws; except where a bona fide occupational qualification exists We are committed to providing an inclusive environment for our workforce and supporting the communities we serve. CTA will make reasonable accommodations for the known disabilities of otherwise qualified applicants for employment as well as its employees, unless undue hardship would result. If you require an accommodation in the application or hiring process, please contact prior to the submission of your application or upon notification of your actual test date. CTA will work with you to determine if an accommodation can be provided. During the hiring process, CTA's Human Resources department will contact candidates with next steps . Failure to respond to these correspondences in a timely fashion may result in your application being closed out for non-responsiveness. Please click link below to review the benefits offered at the CTA.
03/01/2026
Full time
PRIMARY RESPONSIBILITIES Installs, configures, and maintains network hardware and software infrastructure according to best practices. Installs and configures equipment, including routers, switches, Wi-Fi controllers, firewalls, web-filtering software/appliances, according to Authority systems. Provides hands-on technical support while working with APN technologies (IPSEC, SSL, VPN, AnyConnest, etc.). Performs daily network maintenance and problem resolution with documentation for future reference. Monitors network performance, ensures capacity planning is performed, and is proactive in assessing and making recommendations for improvement. Implements performance tuning to increase efficiency. Performs analytical, technical, and cost analysis work in planning designing and installing network upgrades. Coordinates and conducts testing of network upgrades, installations, changes, and relocations to ensure they are operating according to network standards and protocols. Troubleshoots network equipment problems and identifies deficiencies and needs. Provides recommendations of solutions that are efficient, effective, and meet budget needs. Documents network problems and resolutions for future reference. Translates documentation into business metrics and creates and maintains standard reports for management use. Researches and proposes improvements to network functionality, quality, or development and supports productivity with advanced network engineering techniques, tools, utilities, and technology advancements. Work closely with colleagues to meet team goals, provides timely, detailed, effective written and verbal communication on the risks, and complex process administration. Performs related duties as assigned. MANAGEMENT RESPONSIBILITIES Reporting to this position may include the following jobs: Job Title Senior Coordinator, Optical Network Systems Senior Coordinator, Network Systems CHALLENGES Supporting a 24 hour a day, 7 day a week operation. Keeping abreast of new and emerging technology and industry trends. Implementing continuous technology upgrades within budget. EDUCATION/EXPERIENCE REQUIREMENTS Bachelor's degree in Information Technology (IT) or related field, plus five (5) years of experience as a Network Engineer installing and maintaining large enterprise network systems, or an equivalent combination of education and experience relating to this position. Experience designing and/or implementing large scale IP/MPLS networks required. Experience designing and implementing large scale wireless networks required. Experience with cyber security hardening and mitigation of networks CCNP (Cisco Certified Network Professional) within areas of Data Center, Switching/Routing, Security, and Wireless required. Experience working on networking devices from various vendors such as: Cisco, Nokia, Alcatel, Zhone, Eastern Research, Teleste preferred. PHYSICAL REQUIREMENTS Requires sitting for extended periods of time, standing, visual acumen, manual dexterity, and fingering for working with computer keyboards. Requires stooping, bending, kneeling, standing, climbing, or walking on ballasted track and in subway tunnels. Service Area Requirement: Exempt (Non-Union) employees must live within the boundaries of the CTA Statutory Service Area either at the time of employment or within 6 months of beginning employment at CTA. KNOWLEDGE, SKILLS, AND ABILITIES Detailed knowledge of IP/MPLS network architecture principles. Detailed knowledge of routing protocols including BGP, EIGRP, OSPF, and RIP. Detailed knowledge of multicast protocols including PIM, UDP, and IGMP. Detailed knowledge of video streaming protocols including RTSP, RTP, and RTCP. Detailed knowledge of VoIP and IP Telephony architectures and protocols including SIP Detailed knowledge in network protocols and performance tuning. Detailed knowledge of network management and configuration principles. Detailed knowledge of networks, security guidelines, and industry best practices. Detailed knowledge of a wide variety of operating and server systems. Detailed knowledge of enterprise systems monitoring and management tools such as SolarWinds Orion, Wireshark, Websense, NMAP. Advanced skill in solving complex technical problems involving integrated operating systems and hardware platforms. Strong analytical, organization and problem-solving skills. Good written and verbal communications skills. Ability to effectively manage architectural activities in areas of expertise on projects and roadmap activities. Ability to lead others and develop strong teamwork ethic. Ability to establish and maintain cooperative working relationships with other employees, and vendors. WORKING CONDITIONS General office environment. Required to travel to various locations within the CTA. Occasionally works along elevated, ballasted, and subway tracks adjacent to moving rail vehicles, and energized power rails, as well as CTA bus garages and other CTA facilities Subject to prevailing weather conditions when conducting field work. On call 24 hours a day, 7 days a week. EQUIPMENT, TOOLS, AND MATERIALS UTILIZED Standard office equipment Solarwinds, Cisco Prime, Navis INC, Teleste Video VMX, Systems and applications, hardware and software associated with current optical networking technology. Including, but not limited to SONET and CISCO equipment, optical spectrum analyzers, power meters, and light sources. Microsoft Office, Visio, and database systems. Employees and/or union members will be given priority consideration in the hiring process, per the applicable labor contracts. Final salary will be determined in part by the qualifications of the selected candidate and may be higher or lower than target. Applicants, if hired,must comply with CTA's residency ordinance. CTA IS AN EQUAL OPPORTUNITY EMPLOYER No employee or applicant for employment will be discriminated against because of race, color, creed, religion, sex, marital status, national origin, sexual orientation, ancestry, age, unfavorable military discharge, disability or any other status protected by federal, state, or local laws; except where a bona fide occupational qualification exists We are committed to providing an inclusive environment for our workforce and supporting the communities we serve. CTA will make reasonable accommodations for the known disabilities of otherwise qualified applicants for employment as well as its employees, unless undue hardship would result. If you require an accommodation in the application or hiring process, please contact prior to the submission of your application or upon notification of your actual test date. CTA will work with you to determine if an accommodation can be provided. During the hiring process, CTA's Human Resources department will contact candidates with next steps . Failure to respond to these correspondences in a timely fashion may result in your application being closed out for non-responsiveness. Please click link below to review the benefits offered at the CTA.
PRIMARY RESPONSIBILITIES • Initiates, conducts, coordinates, and supervises all aspects of the accident investigation and claims resolution processes as well as the activities of the claims staff. o Conducts investigations of Authority accidents through on-site inspections of accident scenes and vehicles: identifies and interviews witnesses, Authority operators, and other personnel; reviews reports from Authority, police, ambulance, and other sources; reviews incident video, medical records and bills, and other relevant evidence to determine exposure. o Identifies meritorious claims, analyzes supporting documentation for both liability and damages, and negotiates with claimants and/or their attorneys in an attempt to resolve meritorious claims prior to litigation. o Assigns claims to staff and actively monitors the investigation, liability determinations, and resolution of meritorious claims. o Reviews claim settlement authorizations and reports completed by staff for completeness and appropriateness of recommendations. o Trains staff on new and revised claims-related policies and procedures. • Identifies and reviews meritorious claims with claims representatives. Participates in determining the Authority's liability exposure relative to claims. Takes appropriate action to resolve meritorious claims prior to litigation and to close non-meritorious claims. • Reviews daily reports submitted by Control Center, garages, terminals, and individuals to determine the appropriate action needed. • Authorizes claims representatives to make settlements for amounts within authorized limits and reject claims when insufficient evidence of Authority liability is shown. • Reviews settled claims to ensure payments and settlements were made in accordance with established practices and procedures. Analyzes data utilized in settling cases to determine the validity of data and data sources. Reviews litigated claim files to ensure completeness and appropriateness of disposition as a claim. • Prepares regular status reports concerning the production and disposition of assigned cases. • Provides 24 hour on call duty support at set intervals to conduct on-site accident investigations and respond to major incidents. • Performs related duties as assigned. MANAGEMENT RESPONSIBILITIES Reporting to this position are the following jobs: Job Title • Claim Representatives • Video Specialists • Project Specialist • Accident Clerk • Utility Clerk • Data Entry Clerk CHALLENGES • Handling tight deadlines and competing priorities while handling claims to avoid lawsuits. EDUCATION/EXPERIENCE REQUIREMENTS • Bachelor's degree in Business Administration or a related field, plus two (2) years of experience in law or claims management, or a combination of education and experience relating to the position. • Valid State of Illinois Driver's License and an automobile to conduct business relative to claims work. Must meet automobile insurance requirements as set forth by the Authority. PHYSICAL REQUIREMENTS • Requires sitting for extended periods of time, standing, visual acumen, manual dexterity, and fingering for working with computer keyboards. • Service Area Requirement: Exempt (Non-Union) employees must live within the boundaries of the CTA Statutory Service Area either at the time of employment or within 6 months of beginning employment at CTA. KNOWLEDGE, SKILLS, AND ABILITIES • Working knowledge of the practices and methods in processing, investigating, evaluating, negotiating and settling of claims involving vehicle damage non-auto property damage, bodily injury and subrogation. • Working knowledge in the practices and methods of conducting and coordinating comprehensive confidential investigations in all types of bodily injury and property damage claims. • Working knowledge of the practices and methods in negotiating settlements with attorneys and claimants. • Working knowledge of the evidence needed to support the settlement of property damage and personal injury claims. • Working knowledge of the practices and methods of conducting interviews, taking telephone reports, and statements from Authority personnel and/or the general public relative to accidents and claims including catastrophic loss personal injury and property damage. • General knowledge of the major component parts of buses and automobiles. • General knowledge of the Chicago metropolitan area in order to identify geographic locations. • Strong computer skills. • Strong Microsoft Suite skills. • Strong analytical and critical thinking skills. • Good oral and written communication skills. • Ability to identify complex problems and review related information to develop and evaluate options and recommend solutions. • Ability to exercise independent discretion and make rational business decisions in taking into account the risks of exposure to the Authority and its employees and the objective of prudent management of Authority resources and operating revenue. • Ability to review and interpret medical records, reports, and data in all types of bodily injury and property damage claims, including catastrophic losses WORKING CONDITIONS • General office environment. • Required to travel to various locations for special field investigations. • Subject to normal field hazards and weather conditions when conducting field investigations. • On call 24 hours a day at set intervals to investigate accidents on site within the CTA service area. • Must carry a Blackberry 24 hours a day/7 days a week and must be available to be contacted by CTA personnel via Blackberry. EQUIPMENT, TOOLS, AND MATERIALS UTILIZED • Standard office equipment. • Personal computer and related software. • Digital camera, cellular telephone, two-way radio, and Blackberry. Employees and/or union members will be given priority consideration in the hiring process, per the applicable labor contracts. Final salary will be determined in part by the qualifications of the selected candidate and may be higher or lower than target. Applicants, if hired,must comply with CTA's residency ordinance. CTA IS AN EQUAL OPPORTUNITY EMPLOYER No employee or applicant for employment will be discriminated against because of race, color, creed, religion, sex, marital status, national origin, sexual orientation, ancestry, age, unfavorable military discharge, disability or any other status protected by federal, state, or local laws; except where a bona fide occupational qualification exists We are committed to providing an inclusive environment for our workforce and supporting the communities we serve. CTA will make reasonable accommodations for the known disabilities of otherwise qualified applicants for employment as well as its employees, unless undue hardship would result. If you require an accommodation in the application or hiring process, please contact prior to the submission of your application or upon notification of your actual test date. CTA will work with you to determine if an accommodation can be provided. During the hiring process, CTA's Human Resources department will contact candidates with next steps . Failure to respond to these correspondences in a timely fashion may result in your application being closed out for non-responsiveness. Please click link below to review the benefits offered at the CTA.
03/01/2026
Full time
PRIMARY RESPONSIBILITIES • Initiates, conducts, coordinates, and supervises all aspects of the accident investigation and claims resolution processes as well as the activities of the claims staff. o Conducts investigations of Authority accidents through on-site inspections of accident scenes and vehicles: identifies and interviews witnesses, Authority operators, and other personnel; reviews reports from Authority, police, ambulance, and other sources; reviews incident video, medical records and bills, and other relevant evidence to determine exposure. o Identifies meritorious claims, analyzes supporting documentation for both liability and damages, and negotiates with claimants and/or their attorneys in an attempt to resolve meritorious claims prior to litigation. o Assigns claims to staff and actively monitors the investigation, liability determinations, and resolution of meritorious claims. o Reviews claim settlement authorizations and reports completed by staff for completeness and appropriateness of recommendations. o Trains staff on new and revised claims-related policies and procedures. • Identifies and reviews meritorious claims with claims representatives. Participates in determining the Authority's liability exposure relative to claims. Takes appropriate action to resolve meritorious claims prior to litigation and to close non-meritorious claims. • Reviews daily reports submitted by Control Center, garages, terminals, and individuals to determine the appropriate action needed. • Authorizes claims representatives to make settlements for amounts within authorized limits and reject claims when insufficient evidence of Authority liability is shown. • Reviews settled claims to ensure payments and settlements were made in accordance with established practices and procedures. Analyzes data utilized in settling cases to determine the validity of data and data sources. Reviews litigated claim files to ensure completeness and appropriateness of disposition as a claim. • Prepares regular status reports concerning the production and disposition of assigned cases. • Provides 24 hour on call duty support at set intervals to conduct on-site accident investigations and respond to major incidents. • Performs related duties as assigned. MANAGEMENT RESPONSIBILITIES Reporting to this position are the following jobs: Job Title • Claim Representatives • Video Specialists • Project Specialist • Accident Clerk • Utility Clerk • Data Entry Clerk CHALLENGES • Handling tight deadlines and competing priorities while handling claims to avoid lawsuits. EDUCATION/EXPERIENCE REQUIREMENTS • Bachelor's degree in Business Administration or a related field, plus two (2) years of experience in law or claims management, or a combination of education and experience relating to the position. • Valid State of Illinois Driver's License and an automobile to conduct business relative to claims work. Must meet automobile insurance requirements as set forth by the Authority. PHYSICAL REQUIREMENTS • Requires sitting for extended periods of time, standing, visual acumen, manual dexterity, and fingering for working with computer keyboards. • Service Area Requirement: Exempt (Non-Union) employees must live within the boundaries of the CTA Statutory Service Area either at the time of employment or within 6 months of beginning employment at CTA. KNOWLEDGE, SKILLS, AND ABILITIES • Working knowledge of the practices and methods in processing, investigating, evaluating, negotiating and settling of claims involving vehicle damage non-auto property damage, bodily injury and subrogation. • Working knowledge in the practices and methods of conducting and coordinating comprehensive confidential investigations in all types of bodily injury and property damage claims. • Working knowledge of the practices and methods in negotiating settlements with attorneys and claimants. • Working knowledge of the evidence needed to support the settlement of property damage and personal injury claims. • Working knowledge of the practices and methods of conducting interviews, taking telephone reports, and statements from Authority personnel and/or the general public relative to accidents and claims including catastrophic loss personal injury and property damage. • General knowledge of the major component parts of buses and automobiles. • General knowledge of the Chicago metropolitan area in order to identify geographic locations. • Strong computer skills. • Strong Microsoft Suite skills. • Strong analytical and critical thinking skills. • Good oral and written communication skills. • Ability to identify complex problems and review related information to develop and evaluate options and recommend solutions. • Ability to exercise independent discretion and make rational business decisions in taking into account the risks of exposure to the Authority and its employees and the objective of prudent management of Authority resources and operating revenue. • Ability to review and interpret medical records, reports, and data in all types of bodily injury and property damage claims, including catastrophic losses WORKING CONDITIONS • General office environment. • Required to travel to various locations for special field investigations. • Subject to normal field hazards and weather conditions when conducting field investigations. • On call 24 hours a day at set intervals to investigate accidents on site within the CTA service area. • Must carry a Blackberry 24 hours a day/7 days a week and must be available to be contacted by CTA personnel via Blackberry. EQUIPMENT, TOOLS, AND MATERIALS UTILIZED • Standard office equipment. • Personal computer and related software. • Digital camera, cellular telephone, two-way radio, and Blackberry. Employees and/or union members will be given priority consideration in the hiring process, per the applicable labor contracts. Final salary will be determined in part by the qualifications of the selected candidate and may be higher or lower than target. Applicants, if hired,must comply with CTA's residency ordinance. CTA IS AN EQUAL OPPORTUNITY EMPLOYER No employee or applicant for employment will be discriminated against because of race, color, creed, religion, sex, marital status, national origin, sexual orientation, ancestry, age, unfavorable military discharge, disability or any other status protected by federal, state, or local laws; except where a bona fide occupational qualification exists We are committed to providing an inclusive environment for our workforce and supporting the communities we serve. CTA will make reasonable accommodations for the known disabilities of otherwise qualified applicants for employment as well as its employees, unless undue hardship would result. If you require an accommodation in the application or hiring process, please contact prior to the submission of your application or upon notification of your actual test date. CTA will work with you to determine if an accommodation can be provided. During the hiring process, CTA's Human Resources department will contact candidates with next steps . Failure to respond to these correspondences in a timely fashion may result in your application being closed out for non-responsiveness. Please click link below to review the benefits offered at the CTA.