Engage Partners, Inc.

FTE IT Operations Manager Must live within 2 hours of Cincinnati, OH 1 day/week onsite Must have previous IT Healthcare leadership experience Main responsibilities. IT Business Continuity: Advance IT business continuity planning and disaster recovery efforts. Strong Preference for someone with experience leading strategy for CMDB in ServiceNow. Strong knowledge of ServiceNow CMDB. Finance and Budget: Lead IT budget management including budget creation, operational and capital tracking, invoice posting, invoice coding, weekly and monthly reporting, etc. Cloud Financial Operations: Lead cloud financial operations strategy and provide oversight of monitoring cloud spend. Process and Policy Management: Develop and maintain department policies, processes and standard operating procedures. Provide internal training to department and impacted end users. Vendor and Contract Management: Lead vendor management and software license and IT access management program. Change Control: Lead of IT Change Advisory Board. Audit Management: Participate in internal and external audits; oversee and coordinate responses to audit requests. Value Strategy: Monitor compliance with IT performance management. Prepare reports of department activities, tasks, and monitor operational metrics including compliance with policies, regulations, and customer requirements and service level agreements. Coordinate department LEM reporting. IT Survey Coordination: Leads survey coordination and facilitation (Epic, Chime, AHA, etc.) Stay up to date on evolving threats, technologies, and solutions. Collaborate with other departments to ensure IT strategy aligns to business goals. Escalate and resolve issues in a timely manner. Identify and manage operational risk.

FTE Medical Informatics Clinical Systems Analyst position Meditech experience required Type: Full-Time Shift: Day Pay: $105,000 - $125,000 Hybrid schedule Job Description: The Medical Informatics Clinical Systems Analyst will play a pivotal role in bridging the gap between clinical practice and the applications that support the clinical teams. This position is responsible for analyzing, designing, implementing, and supporting clinical information systems to enhance patient care, improve efficiency and optimize workflow. Key Responsibilities: Clinical System Optimization: Collaborate with clinicians and IT teams to optimize the use of electronic health records (EHRs) and other clinical systems. Identify areas for improvement, develop strategies to enhance workflow efficiency, and provide training and support to end-users System Design, Implementation, Maintenance and Support: Develop and implement clinical information systems and Clinical decision support tools to improve the quality and consistency of care. Develop and maintain system documentation, user manuals, training materials and workflows. Provide ongoing maintenance for existing clinical systems. Data Analysis and Reporting: Utilize data analytics techniques to extract meaningful insights from clinical data. Develop reports and dashboards to monitor key performance indicators and identify trends. Interoperability and Data Exchange: Collaborate with other healthcare organizations to facilitate the exchange of health information. Participate in interoperability initiatives and ensure compliance with relevant standards and regulations. Project Management: Lead and participate in HIT implementation projects, including planning, execution, and evaluation. Manage project timelines, resources, and risks to ensure successful outcomes. Change Management: Develop and implement change management strategies to minimize disruptions during system implementations and upgrades. Provide effective communication and training to ensure a smooth transition. Regulatory Compliance: Stay current with healthcare regulations and ensure that HIT systems and practices comply with relevant standards, such as HIPAA and Meaningful Use. Research and Innovation: Stay abreast of emerging trends in clinical informatics and explore opportunities for innovation. Participate in research projects and contribute to the development of new HIT solutions. Qualifications: Advanced degree in nursing, medicine, or a related field. Masters Degree in Health Informatics or related field preferred Certification in clinical informatics (e.g., CPHIMS) preferred. Proven experience in clinical informatics, with a strong understanding of EHRs (Meditech, Athena) and other clinical systems. Knowledge of data analysis and reporting tools. Strong project management and organizational skills. Familiarity with healthcare industry standards and regulations (eg: HIPAA) Excellent communication and interpersonal skills. Ability to work independently and as part of a team.

Sr ServiceNow Developer with strong ITSM and CMDB/CSDM hands on expertise Contract-Hire Hybrid position Looking for local candidates A Brief Overview The Senior Developer for ServiceNow will be responsible for configuring, administering and scripting the ServiceNow ITSM tool. This role will work with the ITS Management leadership to develop technical solutions that satisfy the business needs of the IT and other departments seeking to use ServiceNow. What you will do Configuration/Customization of the ServiceNow system, including creating workflows Build service requests from customer requirements including requests, request items and tasks using workflows to manage data flows from the customer to the support teams providing the service Uses scripting tools and ServiceNow functionality create script to automate rote tasks being done in ServiceNow Performs integrations and process automation using ServiceNow Orchestration Gathers specifications from the IT department and delivers a product/release that meets the needs presented. Create requirements definitions and technical specifications documentation. Load, manipulate and maintain data between ServiceNow and other systems Work with IT managers to generate views and reports as needed Must analyze and fully understand user requirements and current procedures in order to improve system capabilities, automate process workflows and address scheduling limitations throughout the development and delivery of the ServiceNow roadmap Thorough understanding of ITIL/ITSM processes Performs system and integration testing with sample and live data Monitor health, usage and overall compliance of the application Education Qualifications BA/BS Degree in Computer Science, Information Technology, Information Systems, Electronics Technology, IT Management or a directly related field from an accredited college or university. Experience Qualifications Must have three (3) years of experience as a ServiceNow Developer Required Knowledge, Skills and Abilities Knowledge of Active Directory / LDAP Knowledge of disciplined software release build/deploy processes Knowledge of integrating with internal and external applications and systems Knowledge of cross-browser and platform compatibility requirements including IE rendering issues Knowledge of Javascript, HTML, CSS and good web design practices Ability to effectively communicate with all levels of the organization Ability to demonstrate analytical and problem solving skills Ability to successfully design, develop, and support web-based applications and websites Ability to interface and develop with Java/J2EE backend technologies Ability to work on multiple overlapping projects Ability to work independently with minimal supervision Licenses and Certifications ServiceNow Admin and Developer certification preferred but not required

FTE EPIC Client Systems Administrator II Job Description Salary Range $33.30 - $53.14 Summary Under moderate direction, the EPIC Client Systems Administrator II is responsible for the implementation, configuration, maintenance, and support of Epic client systems and related infrastructure. This role ensures the reliability, performance, and security of Epic environments while partnering closely with Epic application teams, IT engineering, clinical operations, and business stakeholders. The ECSA plays a critical role in supporting upgrades, deployments, business continuity, and the overall stability of the Epic ecosystem. Essential Functions: Apply technical and analytical skills to research and resolve tickets and performs basic application build. Develop strong relationships with end users. Work with IT staff as needed to resolve issues, address user concerns, track and perform system change requests. Participates in all testing, go-live, and projects as needed and provides support during go-live events including during off-hours. Follow change management procedures and requirements provided by the organization. Maintain and support Epic-related hardware, including workstations, mobile devices, scanners, specialty peripherals and printers. Maintain and support Epic system performance, reliability, and security across Windows, Citrix, and virtualized environments. Maintain and support Epic client deployments, including Kuiper, Satellite, Hyperdrive, Rover and Remote Client. Provides technical guidance to less experienced resources as needed. Contributes to projects by determining tasks and priorities, assisting with discovery and scope setting sessions, and managing portions of low complexity projects. Responsible for tracking and maintaining all application work including but not limited to NOVAs, standard documentation, and all other documented processes within the department and organization. Communicates and collaborates all major changes through the proper channels. Work closely with trainers on all changes and new features to develop documentation and training strategies. Identifies, evaluates, and recommends new technologies. Demonstrates proficiency in assigned applications and understands interactions between system components. Performs other duties as assigned. Demonstrate standards of behavior and adhere to the Code of Conduct in all aspects of job performance at all times. Qualifications Required: Associates Degree in Information Technology, Computer Science, or related field or 2 years EHR analyst experience; or 1 year EHR analyst experience plus 1 year additional relevant healthcare training and/or healthcare work experience. Have 3+ years experience as an EHR Application Analyst I or equivalent position; or perform at required level per manager's discretion. Hold a minimum of one Epic certification and be up to date with all cert requirements. Epic ECSA Certification (current or within 6 months of hire). Team oriented, strong collaborator, organized, can prioritize work with moderate supervision. Strong understanding of Windows Workstation, Active Directory, Citrix, and virtual desktop technologies. Ability to troubleshoot complex technical issues across multiple layers of infrastructure. Strong communication, interpersonal, troubleshooting and documentation skills. Ability to learn new technology quickly. Ability to read, analyze, and interpret technical manuals, and government regulatory guidelines. Ability to effectively present information, respond to questions, and educate diverse groups of people. Desired: Experience supporting peripheral devices in a healthcare setting including printing, scanning, mobile devices. Job Classification: FLSA: Non-Exempt Hourly/Salary: Hourly