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Federal Network Support Shift Supervisor Location: Reston, VA Clearance: Active Secret Clearance Required Shifts: (1) Day, (1) Swing, and (1) Night (24x7 Operations) We are currently hiring a Federal Network Support Shift Supervisor to lead a team supporting mission-critical networking infrastructure within secure Government Cloud environments supporting Microsoft! This role supervises Federal Network Support Engineers while also performing duties as an intermediate-level engineer. The position supports 24x7 operations for the Azure Core Networking team and serves as a bridge between Tier 1 operational support and Tier 2 specialized technical expertise. The ideal candidate will bring strong leadership skills, deep networking knowledge, and experience operating in secure federal environments. Key Responsibilities Supervise and coordinate daily activities of a team of Federal Network Support Engineers Ensure team productivity, operational excellence, and high customer satisfaction Gather, analyze, and report performance metrics for team members Serve as the primary escalation point for Tier 1 support teams Ensure compliance with policies, procedures, and operational standards Lead triage and resolution of moderate-complexity Livesite, customer-reported, and deployment incidents Perform optical SPAN monitoring and network performance optimization Support WAN incidents and coordinate resolution efforts Execute end-to-end deployment of Microsoft ExpressRoute devices, including onboarding to GWM Validate and troubleshoot network configurations prior to production deployment Support PulseVPN and WebPortal implementations in Fairfax environments Coordinate HWProxy and scripting framework support for AZN systems Conduct root cause analysis on recurring incidents and implement preventive solutions Issue Letters of Authorization (LOAs) and perform operational readiness testing with Microsoft partners Support decommissioning (Decom) activities within federal cloud networking environments Provide advanced technical guidance to Tier 1 engineers during complex incidents Develop and maintain advanced troubleshooting documentation and knowledge base articles Coordinate with Microsoft partners (AT&T, BT, Verizon, Equinix, etc.) on onboarding and capacity planning Manage end-to-end contract sign-off processes for new Microsoft partners Escalate highly complex or specialized issues to Tier 2 teams with complete documentation Participate in post-incident reviews and continuous improvement initiatives Additional Responsibilities Analyze system problems and develop solutions to improve operational efficiency Provide recommendations for short-term system projects and operational plans Prepare operational forecasts and technical requirements Monitor and support complex IT infrastructure environments Design, evaluate, and troubleshoot advanced IT and network systems Minimum Qualifications Associate's Degree or equivalent experience; Bachelor's Degree in IT, Computer Science, or related field preferred 1-2 years of experience managing IT staff 4+ years of experience in network operations or technical support Security Requirements Active Secret clearance Ability to obtain CJIS background clearance Required Certifications (One or More) CompTIA Network+ CompTIA Security+ Microsoft Azure AZ-900

Federal Network Support Engineer Tier 1 Onsite in Reston / Herndon, VA Tier 1 and Tier 1.5 Day, Swing, and Night shifts available U.S Citizenship Required Federal Network Support Engineer to provide foundational technical infrastructure and software services support for the Azure Core Networking team within Government Cloud environments. This role will support 24x7 operations (shift work) for critical networking infrastructure including ExpressRoute, VPN, and core network services across secure federal facilities. Key Responsibilities Operational Support Monitor capacity alerts and maintain ExpressRoute Direct port capacity for Enterprise Route Direct customers Perform port provisioning and generate Network Design Templates (NDT) for buildout activities Create seed files and execute post-build service configuration deployments Validate configuration settings before bringing services to production Support decom efforts for retiring network infrastructure Triage and escalate Livesite incidents, customer-reported issues, and deployment incidents Documentation & Knowledge Management Update knowledge base with troubleshooting guides and lessons learned from incident resolution Contribute to PNAAS automation initiatives Document standard operating procedures for Tier 1 activities Maintain accurate records of configuration changes and deployment activities Collaboration Coordinate with Microsoft's partners (ATT, BT, Verizon, Equinix, etc.) for partner capacity onboarding per business needs Escalate complex issues to Tier 1.5/2 support following established protocols Minimum Qualifications HS Diploma or GED; Bachelor's Degree in Information Technology, Computer Science or a related field preferred or equivalent relevant experience. 2+ years of experience in network operations or technical support U.S Citizenship due to federal contract requirements Security Requirements Active Secret level clearance Able to obtain CJIS background check Required Certifications (One or more) CompTIA Network+ CompTIA Security+ Azure AZ-900 Primary Job Specific Skills Basic understanding of networking fundamentals (TCP/IP, routing, switching) Familiarity with Microsoft Azure networking services preferred Experience with ticketing systems and incident management processes Strong troubleshooting and problem-solving abilities Excellent written and verbal communication skills Ability to work independently in a 24x7 operational environment Strong attention to detail and commitment to documentation standards Customer service orientation with ability to manage multiple priorities Other Job Skills Knowledge of Microsoft Operating Systems and products that include Microsoft Windows, Windows Servers, Microsoft Office365 and SharePoint, Microsoft Teams. Applies standard methodology, techniques, procedures and criteria. Ability to troubleshoot and resolve basic/routine system hardware, software or networking related problems. Ability to communicate effectively, both orally and in writing and to translate technical terminology into terms understandable to non-technical employees. Strong customer service skills. Experience with cloud infrastructure, digital workspace, and storage technology a plus.

Customer Support Specialist II Portland, OR - Onsite US Citizenship Required General Summary Provides on-site Tier 2 technical end user support to an enterprise of roughly 4500 users in a Microsoft Windows environment. Work on a team of Service Desk technicians to resolve and escalate user incidents and requests. Analyze, troubleshoot, and resolve Windows incidents. Carry out process workflows while upholding government policies and procedures. Provide technical assistance over the phone or in person for a wide variety of hardware, software and site-specific applications in an enterprise environment. Job Responsibilities Resolve or refer IT issues; Solve technical issues in a professional manner or escalate in a timely manner, bringing in other subject matter experts as required. Enter IT problem descriptions into ticketing system and troubleshoot the issue sufficiently to appropriately refer the problem to the correct IT support group. Manage hardware assets and track via asset management applications. Troubleshoot and repair Desktop/Laptop and thin client, printer, and mobile device hardware. Troubleshoot peripheral devices (Printers, Smartphones, Scanners etc.). Understand the IT working environment sufficiently to explain technical issues to a disparate range of technical and non-technical clients. Run various diagnostic programs for troubleshooting or monitoring purposes. Provides support to end users on a variety of moderately complex issues. Responds to telephone calls, email and personnel requests for technical support. Applies diagnostic techniques to identify problems, investigate causes and recommend solutions to correct common failures with minimal direct supervision from the computer support supervisor. Sets up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software. Refers major hardware or software problems or defective products to vendors, technicians, or next tier for service. Collaborates with team members to resolve information technology issues and implement process improvements. Assists in the development of training materials and procedures, or trains users in the proper use of hardware or software. Ability for light travel and support to offsite locations. Minimum Qualifications 3-5+ years IT experience in an IT Service Desk Tier 1 Enterprise position. Possess a working knowledge and progressive experience in a Microsoft computer support Experienced in all facets of troubleshooting and repairing the standard set of peripherals in an enterprise environment Familiar with supporting smartphones and other mobile devices Demonstrate the highest possible standards of customer support and produce maximum customer satisfaction Strong interpersonal communication skills both written and verbal US Citizen able to pass a government background check. Bachelor of Science in Computer/Information Technology or a directly-related field is preferred however not required. Other Job Specific Skills Must have strong communication skills (written, verbal, and listening) and be able to effectively communicate and grasp technical issues and work with clients. Knowledge of assigned hardware and/or software products required. Requires working knowledge of personal computers and peripherals. Stays up to date technically and applies new knowledge to job. Understands how systems should work and how changes in conditions, operations, and the environment may affect outcomes Knowledge of principles and processes for providing customer and personal services to include customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction. Actively looks for ways to help people in the most efficient manner. Uses logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems. Understands the implications of new information for both current and future problem-solving and decision-making

Oracle Cloud Conversion Developer Location: Remote (U.S. only) Clearance Requirement: U.S. Citizenship is REQUIRED (due to federal contract requirements) Supporting: U.S. Department of Energy (DOE) What You'll Do: The Oracle Cloud Conversion Developer will be responsible for developing the cloud conversion developers to converting data in Oracle HCM Cloud. Here's what you need: Experience with the following: (HDLs, Spreadsheet Loaders, HCM Extracts) BIP, HCM Extracts, OTBI Data Mapping, Oracle HCM Core HR & Benefits Experience with Oracle HCM Cloud conversions, conversion designs, conversion automation tools, data mapping, and knowledge of configuration Understanding end to end business process and downstream impacts to loading data into transactional tables

Senior Network Firewall Engineer San Antonio, TX US Citizenship Required We are looking for a Senior Network Firewall Engineer with experience in managing core data center network infrastructure. The individual will have experience troubleshooting complex issues related to data center network infrastructure with a true holistic understanding of how complex data center systems work. You will also act as a senior level escalation point for network issues as needed. Job Responsibilities: Design, implement, and maintain core network infrastructure Integrate NGFW with other network components Install, configure, and maintain Palo Alto and FortiGate systems to enhance existing architecture Advance experience with yaml/Python to build Ansible playbooks to better integrate automation Experience with building out Proof of Concepts and architecting traffic flows with application enhancement teams Advanced knowledge of data center network infrastructure such as Cisco routers, switches, and SD-WAN technologies Team Collaboration and Leadership: Serve as an SME within a team of Network Engineers Mentor junior team members Lead and support network-related technical discussions Available to support rotating on-call schedule Monitoring and Security Monitor network to maintain integrity and security Conduct tests to ensure operability and security of the network Perform Root-Cause-Analysis (RCA) and advanced troubleshooting Implement and manage firewalls and security protocols (Palo Alto, FortiGate) Minimum Skills and Qualifications Expert level experience in Palo Alto configuration Experience working in highly redundant, geographically distributed infrastructure, including Akamai and other CDN technologies Advanced experience with provisioning routers, switches, and other critical network infrastructure Advanced diagnostic, problem-solving, and analytical skills Experience with BGP/OSPFv3 routing configuration and management Advanced troubleshooting abilities to quickly restore services to normal levels of operation Strong organizational skills with attention to detail Preferred Skills and Qualifications 10+ years of experience in network security administration Bachelor's degree, Master's degree preferred Network Security Engineer (PCNSE) level certifications/skills AWS/Cloud associate level certifications Fortinet SD-WAN experience Infoblox IPAM and DNS management

Service Desk Agent - Tier 1 Onsite in Oak Ridge, TN U.S Citizenship Required The Service Desk (Tier 1) Support Contractor will serve as the primary point of contact for all end-user IT issues, requests, and inquiries. This role requires strong technical troubleshooting skills, customer service excellence, and the ability to manage incidents in alignment with defined service level agreements (SLAs). The contractor will support a wide range of enterprise IT services and technologies, ensuring reliable and efficient IT operations for both on-site and remote users. This role is stationed at Oak Ridge, TN and requires full on-site. Key Responsibilities Provide comprehensive Tier 1 Service Desk support, including incident intake, call management, initial troubleshooting, resolution, or escalation as appropriate. Respond to incidents and service requests according to assigned criticality and established SLAs. Operate and maintain an approved ticketing and tracking system to log, monitor, and document all user interactions, resolutions, escalations, and follow-ups. Support enterprise IT services and end-user technologies, including: Operating systems (Windows, macOS) Office productivity platforms (Microsoft 365) Cloud collaboration tools Mobile devices (iOS, Android) Common peripherals and communication services Assist users with VPN and virtual desktop infrastructure (VDI) troubleshooting, leveraging secure remote access tools. Ensure Service Desk personnel maintain foundational knowledge in hardware, software, networking, and troubleshooting methodologies aligned with industry standards (CompTIA A+, ITIL v4 Foundations, HDI). Demonstrate proficiency in modern productivity and collaboration tools (Microsoft 365), basic data analysis tools (Power BI), and awareness of emerging technologies such as AI-driven tools and self-service platforms. Contribute to and maintain a knowledge base of common issues and solutions to promote user self-service and reduce call volume. Conduct trend and root cause analysis to identify opportunities for incident reduction and service improvement. Support the generation of operational metrics and reports to support performance monitoring and continuous improvement, including incident trends, recurring issues, service request volumes, and customer satisfaction data. Provide ad hoc reports as requested. Demonstrate flexibility to support evolving technology platforms, service delivery models, and organizational needs as directed. Support a shared on-call schedule as needed Qualifications U.S Citizenship Excellent communication and customer service skills. Foundational knowledge equivalent to CompTIA A+ or similar industry-recognized certifications. Familiarity with ITIL v4 Foundations or HDI standards for IT service management. Experience with enterprise IT environments, including Windows, macOS, Microsoft 365, VPN, and VDI. Strong troubleshooting skills across hardware, software, and networking concepts. Ability to adapt to new technologies and evolving service delivery mo

Cloud Support Engineer Onsite - Reston, VA Top Secret or Full Scope Poly Clearance Required We are looking for cleared professionals to join our project supporting Microsoft. There are several shifts and locations open for this position so please apply! The Cloud Support Engineer will serve as a part of the incident management team in a 24x7 Microsoft Azure environment. Candidate will diagnose, mitigate and/or escalate system issues to maintain a high level of system/platform availability. Candidate will serve as a part of the assigned Microsoft work streams and will require an understanding of core Windows Azure components and tools to diagnose issues. The Cloud Support Engineer will perform tasks such as: Minimum Qualifications Bachelor of Science in Computer Science, or other technical discipline is preferred. 2 years operations experience providing application infrastructure support 1 year performing system administration support (Windows/Linux) Clearance Requirements Top Secret or higher Clearance Required CJIS Investigation Preferred Skills Experience adjudicating security vulnerabilities Experience in supporting Azure/AWS cloud Certifications/Licensures Microsoft Azure Fundamentals preferred CompTIA Security+ preferred Other Job Specific Skills Knowledge of Microsoft Operating Systems and products that include Microsoft Windows, Windows Servers, Microsoft Office365 and SharePoint, Microsoft Teams Applies standard methodology, techniques, procedures and criteria. Ability to troubleshoot and resolve basic/routine system hardware, software or networking related problems. Ability to communicate effectively, both orally and in writing and to translate technical terminology into terms understandable to non-technical employees. Interpersonal Skills, problem solving, organizational, and multi-tasking skills

EHR Test Engineer Full Telework US Citizenship We are looking for a candidate to lead testing for Electronic Health Record (EHR) systems, driving end-to-end strategies, automation, and regression efforts. Use your expertise in Cerner/Oracle Health and healthcare standards to ensure seamless, high-quality workflows that directly impact patient care while working fully remotely! The Senior Test Engineer will be responsible for the oversight and execution of test scripts, scenarios, evidence, and regression testing across the Electronic Health Record (EHR) workflows. Minimum Qualifications Must be a US citizen. Must have a Bachelor's degree in Computer Science, Technology, Computer Information Systems, Computer Applications, Engineering, or related field. Must have at least 5 years of progressive post-baccalaureate experience in the IT industry. Must have experience in each of the following: Software Testing Providing solutions in planning, constructing, and executing test scripts Designing, developing, and implementing test plans and test cases Conducting defect triage meetings with development and business teams. Coordination of software testing activities (integrated testing, unit testing, user acceptance testing, production validation) Other Job Specific Skills Experience within the Healthcare or Provider Industry Experience with healthcare provider workflows including but limited to: Revenue Cycle, Ambulatory, Lab, Pharmacy, Supply Chain, and Telehealth. Experience with the Cerner/Oracle Health EHR Understanding of Health Integration Standards (DICOM / HL7 v2 / FHIR / C-CDA Standard) Experience with System Integration Testing

Performance & Reliability Engineer San Antonio, TX: Hybrid US Citizenship We are seeking a Performance & Reliability Engineer to hire in support of the EDUCATION- DCC program. This is a great opportunity for someone who enjoys collaborating across teams, solving complex technical challenges, and improving system reliability. Job Description : Plays a crucial role in maintaining and enhancing the reliability, availability, and performance of our applications and services. You will leverage your expertise in AWS operations, infrastructure as code, and deployment automation to streamline processes, reduce downtime, and improve overall system performance. Key Responsibilities: Ensure the reliability, availability, and performance of applications and services through proactive monitoring, incident response, and capacity planning. Manage and optimize AWS cloud infrastructure to support scalable and resilient application operations. Develop, implement, and maintain infrastructure as code using tools such as Terraform, CloudFormation, or similar. Automate deployment processes to ensure consistent and reliable delivery of software updates and infrastructure changes. Collaborate with development teams to design and implement solutions that enhance system performance and reliability. Conduct root cause analysis for incidents and implement strategies to prevent recurrence. Establish and maintain monitoring, alerting, and logging frameworks to ensure visibility into system health and performance. Participate in on-call rotations to provide 24/7 support for critical systems and applications. Drive continuous improvement initiatives to enhance operational efficiency and reduce technical debt. Minimum Qualifications Bachelor's Degree in Information Technology, Computer Science or a related field or equivalent relevant experience. 0-3 years of experience in information technology, systems administration or other IT related field. Job Qualifications: Strong expertise in AWS cloud services, including EC2, S3, RDS, Lambda, etc. Proficiency in infrastructure as code tools such as Terraform, CloudFormation, or similar. Experience with deployment automation tools and frameworks (e.g., Jenkins, Ansible, Puppet, Chef). Solid understanding of monitoring, alerting, and logging tools (e.g., Dynatrace, Splunk, Prometheus, Grafana, ELK Stack). Strong scripting and automation skills using languages such as Python, Bash, or PowerShell. Excellent problem-solving and troubleshooting skills. Strong communication and collaboration abilities. Other Job Specific Skills Strong knowledge of Microsoft Operating Systems and products that include Microsoft Windows, Windows Servers, Microsoft Office365 and SharePoint, Microsoft Teams Applies standard methodology, techniques, procedures and criteria. Ability to analyze, troubleshoot and resolve basic/routine system hardware, software or networking related problems. Ability to plan and coordinate the deployment of new technology and resolve technical problems individually and as a project participant. Ability to communicate effectively, both orally and in writing and to translate technical terminology into terms understandable to non-technical employees. Exceptional customer service skills. Experience preferred with cloud infrastructure, digital workspace, and storage technology

U.S. Citizenship Require TS/SCI Security Clearance Required Looking for a motivated and customer-focused Service Desk Technician (Tier 1.5) to join our support team operating within a secure Azure enterprise environment. In this role, you'll go beyond basic troubleshooting by handling more advanced technical issues, supporting cloud-based systems, and escalating complex incidents when necessary. You'll play a key part in keeping operations running smoothly while delivering exceptional service to end users. This is a great opportunity for someone with foundational Information Technology (IT) experience who is ready to take the next step in their career. Join a collaborative team where your problem-solving skills and contributions are valued every day. Key Responsibilities: Respond to technical inquiries and support requests via phone, email, or chat, delivering a positive customer experience with prompt and effective solutions. Accurately document issues, troubleshooting steps, and resolutions in the ticketing system, ensuring alignment with established SLAs and SLOs. Troubleshoot and resolve Tier 1.5-level issues related to Azure services, Microsoft Windows, and collaboration tools (e.g., Microsoft Teams, Outlook), escalating more complex incidents when necessary. Maintain and contribute to the internal knowledge base by documenting known issues, workarounds, and best practices to support faster issue resolution. Collaborate with higher-tier support teams and other IT units to ensure timely resolution of escalated issues and promote smooth service delivery. Assist users in navigating the secure Azure enterprise environment, offering technical guidance to reduce repeat issues and improve end-user confidence. General Responsibilities and Duties: Receives and logs customer issues/requests and documents per standards. This includes, recording all interactions with customers, assigning priority, classifying issues and clearly indicating the resolution of the issues in the incident tracking system. Performs triage on incoming customer issues that are more complex and attempts to resolve using the provided knowledge articles. This activity includes issue research via the knowledge management system, documents all steps taken to resolve in the incident ticket and escalates to the responsible party in order to minimize the amount of time taken to resolve customer issues. Monitors incidents and tracks resolution within the customer Service Level requirement by documenting all steps taken using the knowledge articles in the problem ticket. Adheres to Service Desk ticket handling procedures. This may include notification to higher Service Desk tiers for urgent and special consideration incidents. Performs incident follow up with contacts to provide exceptional customer satisfaction. Through provided training develops and maintains knowledge of the incident tracking system. Through provided training, develops and maintains knowledge of customer business applications and environment. Understands the customer Service Level requirement metrics and objectives. Has a focus on continuous service improvement. Provides input for departmental reports. Strives to build the capabilities of teammates. Seeks opportunities to improve own knowledge, skills and performance and is receptive to constructive criticism. Other supporting duties as directed. Minimum Qualifications Associate or Bachelor's degree in Computer Science, Information Technology, or a related field; or equivalent foundational knowledge in software development or scripting. Minimum of three (3) years of experience in an IT support or customer service role, with a strong emphasis on end-user satisfaction. Solid technical background with at least three years of hands-on experience supporting Microsoft Windows environments; familiarity with Azure services and a strong Security Clearance Active TS/SCI clearance Certifications Must possess a DoD 8140 compliant certification (e.g., Security+, CEH, CySA+) enabling privileged access on a National Security System (NSS). Microsoft Azure technical certification is preferred (e.g., AZ-900, AZ-104) demonstrating proficiency in cloud concepts and services. Required Job Specific Skills Ability to develop and apply PowerShell scripts to automate routine tasks , streamline processes, and support system management. Familiarity with Jira Service Desk for ticket tracking, workflow management, or administrative configuration. Experience supporting and troubleshooting Windows Server operating systems in a production environment. Understanding of and experience applying IT Service Management (ITSM) best practices , ideally based on ITIL frameworks, to ensure efficient and customer-focused service delivery. Strong analytical and problem-solving skills with high attention to detail. Ability to thrive in a fast-paced, high-visibility environment, with a demonstrated capacity for rapid learning and adaptability. Willingness to learn cloud technologies. Experience writing and troubleshooting scripts in PowerShell , Bash, Python, or similar scripting languages. Basic understanding of core networking concepts such as IP addressing, DNS, DHCP, and VPNs. Proven ability to communicate clearly and effectively, both verbally and in writing, with a customer-first mindset. Other Job Specific Skills Demonstrates a friendly, courteous demeanor in customer interactions. Expresses empathy and takes issue ownership when dealing with difficult customer situations Driven to meet the speed of answer objective by being a team player during high workload fluctuation. Using a knowledge document works independently and maintains a high-degree of professional conduct. Technical expertise in: Microsoft Windows Operating Systems Microsoft Office Network Connectivity Workstations (PC) troubleshooting Rapid learner of new software applications Ability to interact effectively with others Aptitude to multi-task workloads Ability to remain calm and courteous in periods of stress Ability to work with broad range of experience levels Good administrative and organizational skills Excellence in knowledge management

Accessibility Test Engineer Remote- must live hear San Antonio, TX or St Louis,MO U.S Citizenship Required Overview: As an Accessibility Tester at the National Library Service for the Blind and Print Disabled (NLS), you will play a crucial role in ensuring that all digital products are fully accessible to patrons who are blind or have print disabilities. Your responsibilities will include conducting comprehensive accessibility testing on various platforms such as web, mobile (iOS, Android, Kindle Fire), and Windows-based applications to ensure compliance with standards like Section 508 and WCAG. You will need to have expert-level skill in testing with screen readers like JAWS and NVDA, as well as proficiency in writing automated test scripts using tools like Playwright, Java, or Appium. Collaboration with developers and designers to provide guidance on accessibility with the best practices and remediation techniques will also be a key part of your role. In order to be successful in this role, you must have a high level of proficiency and significant professional experience in accessibility testing. Expertise in testing with screen readers on Windows-based applications, as well as conducting accessibility testing on mobile applications for iOS, Android, and Kindle Fire platforms, is essential. A deep understanding of accessibility guidelines and standards, including WCAG 2.1+ and Section 508, is also required. Experience working in an Agile/Scrum environment, as well as the ability to pass a government background check, are additional qualifications needed for this position. Overall, as an Accessibility Tester at NLS, you have the opportunity to make a direct impact on a user community that relies on world-class accessibility. Your expertise in accessibility testing, proficiency in using screen readers, and knowledge of automated test scripts will be crucial in ensuring that all digital products meet the needs of blind and print-disabled users. Collaboration with cross-functional teams, participation in Agile methodologies, and a commitment to providing high-quality accessibility testing will be key components of your role. Here is what you need: A high level of proficiency and significant professional experience in accessibility testing. Expert-level skill in testing with screen readers, specifically JAWS and NVDA, on Windows-based applications. High level of proficiency in conducting accessibility testing on mobile applications for iOS, Android, and Kindle Fire platforms. Deep understanding of accessibility guidelines and standards, including WCAG 2.1+ and Section . Proficiency in writing automated test scripts using languages and frameworks such as Playwright, Java, Python, or Appium. Strong knowledge of HTML and experience with XML/XSL files. Experience with version control (GitLab, GitHub) and issue-tracking software (Jira). Experience working in an Agile/Scrum environment. Ability to pass a government background check. Bonus if you have: Certs: DHS Trusted Tester Education: Bachelor's Degree

Detail-oriented resource that will manage workstreams that support validations of cloud-based requests and approvals for accounts, tenants, and other cloud services. Validate prior requests and approvals for cloud related accounts/tenants/O365 services. Review workflow diagrams and knowledge base articles to perform verifications. Collaborating and providing operational support to multiple programs ensuring seamless program execution Develop and maintain comprehensive program documentation. Update standard operation procedures and technical training guides documentation as needed. Minimum Qualifications Bachelor's degree or 2+ years of professional experience. Specific Skills 2 + years of Microsoft Suite (Excel, Outlook, PowerPoint, and Teams is essential) Strong verbal and written communication skills, with the capacity to interact effectively with both internal and external stakeholders An ability to operate autonomously with minimal supervision, attention to detail and organizational skills Excellent customer service skills and focus Adaptable to a fast pace environment Must be open to shift work as 12x5 support is needed (Monday-Friday 7AM-7PM EST) Must work on holidays not recognized by Microsoft Other Job Specific Skills Demonstrates sound judgment in selecting methods and techniques for obtaining solutions. Good analytical, and problem-solving skills. Self-starter and able to follow guidance given for completing assigned projects. Ability to effectively communicate details of functional knowledge area to clients in a succinct manner. Good oral and written communication skills. Experience working with customers, users and project leads in IT business applications and systems. Experience in supporting individual projects and systems in a designated functional area. Experience in testing functionality and matching to requirements. General understanding of business process configuration and process flows.

Provides high-level database support by verifying databases associated with network tools and solutions function as required. Responsible for developing, evaluating, designing, and configuring relational database architectures and systems. Responsible for managing the operations and maintenance of databases and ensuring their reliable and efficient performance. Oversees establishing and maintaining the architecture, design, and security of various databases. Developing SQL reporting queries. Troubleshooting database issues. Database performance tuning. SQL statement tuning. Reviewing and Implementing Database design changes. Coding (procedures, functions, packages, triggers, etc.). Minimum Qualifications Bachelor's Degree in a related field of study. Dependent upon contract requirement 8-15 years of experience working with progressively more complex or large-scale databases. Specifically: 3+ years or more experience in writing and tuning SQL queries, 3+ years or more of SQL coding / scripting experience. US Citizenship Required Final DoD Security Clearance Other Job Specific Skills Able to work flexible schedule/weekends if needed. Experience with SQL (Structured Query Language). Ability to report onsite 3x a week (Tuesdays, Wednesdays, Thursdays) in Colorado Springs, CO. In depth knowledge of troubleshooting skills and out of the box thinking to overcome data obstacles. Ability to create and maintain connections between databases and data sources. Ability to delegate/split tasks among a team. Preferred Skills 1 year Experience in Oracle Database Administration. Experience in a large-scale Federal IT Program. Experience with SAFe Agile delivery framework.

Automated Performance Test Engineer Remote- must live hear San Antonio, TX or St Louis, MO U.S Citizenship Required As a Performance Tester/Test Automation professional, you will be responsible for designing, developing, and executing performance, load, stress, and scalability test plans and scripts. Your role will involve analyzing performance test results to identify system bottlenecks, memory leaks, and other performance issues, collaborating with development teams to report defects, and ensuring that all software meets defined performance and reliability requirements before release. Additionally, you will contribute to a multi-skilled team by participating in functional, automation, and mobile testing activities as needed, and develop and maintain automated test scripts using frameworks and languages such as Playwright, Java, Python, and Appium. To excel in this role, you should have proven experience as a Performance Tester or in a similar role, strong proficiency in writing and automating test scripts using tools like Playwright, Java, Python, or Appium, and in-depth understanding of testing internet web services (SOAP, JSON, REST). Experience with version control systems (GitLab, GitHub) and issue-tracking software (Jira), solid understanding of Agile development methodologies, and the software development life cycle (SDLC) will also be beneficial. Furthermore, experience in a cross-functional testing environment, with exposure to automation, functional, and mobile testing, and the ability to pass a government background check are essential for success in this position. Joining the dynamic Quality Assurance team at the National Library Service for the Blind and Print Disabled (NLS), you will play a critical role in ensuring stable, and responsive applications and services. Your responsibilities will include testing a wide range of systems, including cloud-based services, mobile apps, and custom electronic devices. As a key member of the Agile team, you will need to be proactive, possess strong technical skills, and have experience in a cross-functional testing environment. This role offers the opportunity to work in a fast-paced, collaborative environment where continuous feedback is provided to support rapid development cycles. Here is what you need: U.S Citizenship Proven experience as a Performance Tester or in a similar role Strong proficiency in writing and automating test scripts using tools like Playwright, Java, Python, or Appium In-depth understanding of testing internet web services (SOAP, JSON, REST) Demonstrated ability to write programs or scripts to test APIs Experience with version control systems (GitLab,) and issue-tracking software (Jira) Solid understanding of Agile development methodologies and the software development life cycle (SDLC) Experience in a cross-functional testing environment, with exposure to automation, functional, and mobile testing Ability to pass a government background check Bonus if you have: Certifications in performance testing or test automation Experience working with cloud-based services and mobile apps Education / Training: Bachelor's Degree with 3-4 years of experience

Seeking a Systems Engineer to support federal client with enterprise monitoring of distributed systems. The candidate will have 5 years of experience demonstrating comprehensive knowledge of key tasks in one or more system monitoring software packages to include DataDog, Dynatrace, IBM Omnibus, IBM NOI (Netcool Operations Insight), HP APM (App Performance Manager), Operations Center, Topaz (MicroFocus), or Operations Center MVS. The installation, configuration, and management of these tools to include working with the application teams to gather requirements and tune the systems for alert thresholds. Supporting after hours incidents as needed. Architecture and Deployment: Engineer and deploy monitoring agents, collectors, and integrations across Windows, Linux, and virtualized environments. Develop and maintain integrations between monitoring systems and IT Service Management (ITSM) tools for incident generation (ServiceNow), CMDB synchronization, and workflow automation. Write scripts and use APIs for automation, data processing, and integration between disparate systems. Provide root cause analysis and troubleshooting for monitoring and integration issues, working with support teams to resolve incidents. Develop operational procedures, runbooks, and "as-built" documentation. Implement solutions with security and compliance requirements in mind, such as STIGs and FISMA. Minimum Qualifications Bachelor's Degree required or equivalent relevant experience. Master's Degree preferred. 8-10 years of relevant experience to include: 5 years of experience in IT enterprise monitoring system design, implementation, and Level 3 support activities, 5 years of experience as an administrator of IBM AIX and or Red Hat Linux servers, 3 years of experience collecting requirements from application owners and implementing those requirements. US Citizenship Hybrid in Chantilly or Ashburn, VA

Computer Support Specialist II Onsite in Oak Ridge, TN U.S Citizenship Required The Service Desk (Tier II) Deskside Support Contractor will provide advanced technical support to troubleshoot, repair, deploy, maintain/ update/ patch and install customer computing devices, peripherals, software, and associated IT assets at on-site locations. This role requires hands-on expertise in hardware and software maintenance, strong customer service skills, and the ability to support both routine and specialized IT needs. The contractor will ensure reliable IT operations for SC employees, including executive staff, across on-site and occasional off-site environments. Job Description: Deliver deskside (Tier II) support for troubleshooting, repair, deployment, and installation of computing devices, peripherals, software, and IT assets. Respond to assigned incidents and service requests tickets according to assigned criticality and established SLAs. Perform routine device and software maintenance, including proactive updates, patches, diagnostics, and optimization to minimize downtime. Manage and maintain a loaner pool of mobile devices and peripherals (laptops, smartphones, tablets, projectors, etc.) for short-term employee use. Prepare obsolete computers, peripherals, and software for excess, ensuring secure data removal from hard drives in compliance with DOE, NIST, and OIM guidance/orders. Ensure availability, functionality, and proper tracking of IT assets, supporting readiness for new device types and technologies. Provide IT equipment setup and services for SC meetings, ensuring operational readiness; support may be required off-site. Install, operate, and maintain videoconference systems; deliver customer training and instructional documentation for system use. Provide executive staff off-site support (approximately once or twice per year) to ensure access to SC Government Furnished Equipment (GFE) and automated services. Support existing and emerging technologies, including Apple devices (iPhones, iPads, desktops, laptops) and other standard/future product suites. Assist users with VPN and virtual desktop infrastructure (VDI) troubleshooting, leveraging secure remote access tools. Maintain proficiency through ongoing certifications and training to align with technological advancements and regulatory changes. Adapt to evolving technologies, platforms, and organizational priorities to ensure continued alignment with SC needs. Maintain approved ticketing and tracking system to log, monitor, and document all user interactions, resolutions, escalations, and follow-ups. Demonstrate analytical thinking in performing root cause analysis by efficiently diagnosing and resolving technical issues. Document any lessons learned in tickets and knowledge base to enable earlier incident resolution by tier 1 support. Minimum Qualifications Bachelors degree or technical or trade school training preferred. 5+ years experience Other Job Specific Skills Foundational knowledge equivalent to industry-recognized certifications such as CompTIA A+, ITIL v4 Foundations, or HDI Certification. Hands-on experience with deskside support, including hardware/software troubleshooting, deployment, and maintenance. Proficiency in supporting Apple devices and Microsoft-based environments. Knowledge of secure data removal practices aligned with DOE, NIST, and OIM standards. Strong customer service and communication skills, with the ability to train and document processes for end-users. Flexibility to support off-site meetings and executive staff as required. Commitment to continuous learning and certification to remain current with emerging technologies and regulatory requirements. Strong understanding of deskside issues related to: Operating systems (Windows, macOS), Office productivity platforms (Microsoft 365), Cloud collaboration tools, Mobile devices (iOS, Android), Common peripherals and communication services.