Metasys Technologies, Inc.

Candidates who receive an offer will be required to successfully complete a background check and drug test as a condition of employment. Job Title: IT Field Support Location: Parma, OH (ONSITE) Duration: 6 Months Contract Dress Code: Business Casual Interview Type: Virtual, 2nd interview in person Summary The hiring managers are seeking candidates with demonstrable application/software support skills to provide production support for expanding services in Print & Mail operations. Key Application Services Workflow Development: Process Director (RPD) Print-on-Demand: Weborder commerce systems Production Control & Billing: Avanti Slingshot Client Onboarding: QC and UAT processes Knowledge of infrastructure (networking, Active Directory, etc.) is helpful but not the primary focus. Experience with ServiceNow or other ticketing systems is preferred, along with supporting enterprise or business process applications. Coding and scripting skills (bash, PowerShell, JavaScript, Python, or similar) are considered a plus. Responsibilities Provide production support for enterprise applications and business processes Perform QC and UAT for new client onboarding Troubleshoot and resolve application issues methodically Record all time and activity in the Activity Tracking system Complete administrative tasks accurately and on time Maintain professional relationships with customers and colleagues Present a professional image in dress and behavior Deliver excellent customer service, including presenting new concepts and ensuring implementation Requirements Bachelor s degree or equivalent experience in a related field Advanced computer and connectivity competencies Strong written and verbal communication skills Self-motivated with strong organizational and interpersonal skills Ability to prioritize work independently Proficiency in Microsoft Office Suite Familiarity with office computing products, equipment, and data communications Experience with enterprise applications or business process applications Excellent customer service and follow-up skills Metasys Technologies is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identify, national origin, veteran or disability status.

Candidates who receive an offer will be required to successfully complete a background check and drug test as a condition of employment. Digital Printer Operator Parma, OH (Onsite with Free parking) 3 Months Shift - Mon-Fri/ 3 PM - 11:30 PM EST Primary Responsibilities Operate high-speed digital production printer Load paper, clear jams, and unload printed materials Perform occasional post-processing tasks (e.g., binding, shrink-wrapping) Assist with day-to-day duties such as: Moving paper Stuffing envelopes Packing cartons Maintain good attendance and adhere to assigned schedule Possibility of full-time employment based on performance, attendance, and attitude Skills & Qualifications High school diploma or GED required 1 2 years of related work experience preferred Experience in printing or mailing industry is a plus Basic computer skills required; training will be computer-based Proficiency in MS Office Suite Working knowledge of copiers and related equipment preferred Basic electronics knowledge preferred Understanding of shipping/receiving procedures Ability to: Work independently and flexibly Troubleshoot and solve problems Read and comprehend technical manuals and publications Determine correct packing methods and verify packing slips Follow mail delivery instructions Communicate fluently in English (verbal and written) Provide excellent customer service Physical Requirements Must be able to walk, bend, twist, and stand for entire shift in a warehouse environment Must be able to lift up to 50 lbs occasionally Must be able to work without accommodations Metasys Technologies is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identify, national origin, veteran or disability status.

Candidates who receive an offer will be required to successfully complete a background check and drug test as a condition of employment. Desktop Support Engineer II Stamford, CT (Onsite) 7+ Month Contract Responsibilities: On-site support with dedicated engineers during core hours for Enhanced Desktop Support Users. Walk-up, phone, and email support with no appointment needed. Full incident resolution related to Local Services. Replacement/swap of faulty equipment and peripherals using NatWest-owned stock. General IT guidance and support for user devices. Management of local consigned hardware stock for break-fix and service requests. Logging of Incidents or Service Requests on behalf of users when required. Completion of Service Requests that can be resolved directly on-site. Implementing small service improvements based on recurring user feedback. Providing both ticket-based and in-person ( shoulder-tap ) support for Desktop and Voice-related issues. Services delivered at: 600 Washington Blvd., Stamford, CT (Primary Site) 35 Nutmeg Drive, Trumbull, CT (Disaster Recovery Site) Metasys Technologies is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identify, national origin, veteran or disability status.

Lead, Digital Producer Fully Remote Role (PST preferred, but open for CST) 12 Months Contract Job Summary Lead end-to-end digital initiatives and content production across Client s B2B online platforms (web and mobile). Drive cross-functional coordination, operational alignment, and delivery execution from intake through launch and optimization. Serve as the central point of orchestration across digital marketing, UX, product, sales, and technology teams. Ensure initiatives are delivered on time, technically sound, and aligned to business and customer experience objectives. Key Responsibilities Lead planning and execution of complex digital initiatives and website updates. Manage multiple concurrent digital workstreams (campaign launches, platform enhancements, content deployments, cross-channel initiatives). Collaborate with marketing, UX, product, sales, and technology teams to optimize content and experiences. Establish production timelines and governance frameworks, coordinate with development teams for technical feasibility. Translate business objectives into actionable digital roadmaps (scope, resources, dependencies, release schedules). Oversee digital asset workflows; ensure proper tagging, archiving, and maintenance in CMS and repositories. Monitor performance metrics and user analytics; drive optimization strategies using data insights, testing, and feedback. Apply SEO principles, accessibility standards, and digital marketing best practices to maintain compliance and quality. Identify risks, mitigate blockers, and drive resolution to maintain delivery momentum. Qualifications Strong experience leading digital initiatives across web and mobile platforms (B2B or lead-generation preferred). Proven ability to manage projects from strategy through execution in cross-functional environments. Working knowledge of CMS, digital asset management, web technologies, and release processes. Understanding of digital marketing platforms, analytics tools, and optimization methodologies. Knowledge of SEO principles, accessibility standards, and digital best practices. Strong stakeholder management skills to align marketing, UX, product, sales, and technology teams. Excellent organizational, communication, and problem-solving skills. Level Criteria Scope: Leads multiple concurrent digital initiatives across Client s B2B ecosystem; accountable for end-to-end execution. Knowledge: Broad understanding of online platforms, production workflows, and collaboration models; applies judgment to balance business, technical, and customer needs. Complexity: Manages initiatives spanning multiple systems, stakeholder groups, and release cycles; requires prioritization and risk mitigation. Supervision: Operates with general direction on strategic priorities; independently manages day-to-day execution and stakeholder alignment. Impact: Decisions influence platform performance, campaign execution, user experience, and timelines; effective leadership drives measurable improvements in efficiency and engagement. Metasys Technologies is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identify, national origin, veteran or disability status.

Candidates who receive an offer will be required to successfully complete a background check and drug test as a condition of employment. Data Entry Specialist Parma, OH (Onsite with Free parking) 3 months contract Shift - Monday Friday, 3:00 PM 11:00 PM (30 minutes break ) Note: Typing test must be attached to resume; candidates must also take the typing test Summary As a manager, you will be responsible for high-speed data entry, validation, and quality control of digital documents and checks. The role requires accuracy, efficiency, and the ability to meet deadlines while maintaining compliance with customer requirements. Job Duties & Responsibilities Perform accurate high-speed manual key data entry (15,000 KS per hour) of hardcopy documents into Data Entry Software. Validate and correct automated document classification exceptions of digital documents. Review and correct automated extracted data exceptions (low confidence level). Validate and correct automated redacted data exceptions (low confidence level). Manually enter meta-data index information from digital documents. Analyze digital checks and accompanying documentation: Verify payee, check date, and signature Generate Check Return Letter if necessary Validate automatically extracted check CAR/LAR amounts and make corrections. Ensure fiscal control of check batches. Research and analyze check distributions as required by customer. Compare hardcopy documents to digitally converted versions to ensure quality standards. Meet deadlines by working quickly and steadily while maintaining accuracy. Achieve productivity and accuracy standards set by BSS BPO manager. Complete paperwork in a timely, accurate, and legible manner (English required). Adapt to changing situations and remain flexible. Perform repetitive tasks according to set procedures while maintaining quality and production standards. Perform other duties as assigned. Required Skills & Qualifications High-speed manual data entry capability (15,000 KS per hour). Strong attention to detail and accuracy. Ability to analyze and correct exceptions in classification, extraction, and redaction processes. Ability to work quickly under deadlines while maintaining quality. Flexibility and adaptability to changing situations. Strong organizational and repetitive task management skills. English reading and writing proficiency. Metasys Technologies is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identify, national origin, veteran or disability status.