Cooper University Health Care

About us At Cooper University Health Care , our commitment to providing extraordinary health care begins with our team. Our extraordinary professionals are continuously discovering clinical innovations and enhanced access to the most up-to-date facilities, equipment, technologies and research protocols. We have a commitment to our employees to provide competitive rates and compensation programs. Cooper offers full and part-time employees a comprehensive benefits program, including health, dental, vision, life, disability, and retirement. We also provide attractive working conditions and opportunities for career growth through professional development. Discover why Cooper University Health Care is the employer of choice in South Jersey. Short Description Responsible for enhancing, supporting, and maintaining applications. Coordinates the analysis and development of new functionality. Builds, tests, and implements new functionality, maintenance changes, and fixes. Reviews and completes scheduled vendor releases and system upgrades. Analyzes, diagnoses, and implements system and process changes. Ensures system changes follow change management procedures and protocols. Act as application SME when assigned to project teams. Works with cross functional teams on system functionality and configuration of new tools. Documents current/future state workflows. Create and maintain test scripts. Develops, plans, and executes testing for supported applications. Consistently meets project deadlines and goes the extra mile to ensure dates are met. Troubleshoots, researches, and solves technically challenging problems involving integrated systems. Design, build, execute and maintain integration test scripts and user acceptance test plans. Beacon requirements in addition to Analyst III job description: • Comprehensive understanding of system build and knowledge of a wide range of functionality that supports oncology patients through the trajectory of cancer care. This includes diagnosis, tumor board, navigation, treatment, support and survivorship. • Ability to collaborate with oncology end users to analyze workflows, identify risks and develop solutions to optimize functionality • Strong knowledge of clinical oncology care necessary to build beacon treatment, supportive and research protocols. • Working knowledge of facility structure, department and pharmacy build • Experience in Epic Ambulatory and Willow preferred. • Experience with oncology based 3rd party systems preferred. • Bachelor's degree preferred, in Computer Science, Information Technology, Computer Engineering, or related IT discipline; or equivalent experience Experience Required 6-10 years experience required 5-7 years relevant clinical, certification, and/or technical experience will be considered for those candidates who have a proven track record in the field and handling responsibilities associated with the outlined job responsibilities/summary Education Requirements Bachelors degree preferred Business, Data Analytics, Information Technology/Systems, Healthcare preferred. 5-7 years relevant clinical, certification, and/or technical experience will be considered in lieu of degree. License/Certification Requirements RN, PT, OT, MA, LPN. Healthcare experience in hospital, medical practice, or health system. Special Requirements Excellent written and verbal communication. Ability to effectively translate IT terminology and processes with key stakeholders. Strong customer service skills. Ability to multitask in high pace work environment.

About us At Cooper University Health Care , our commitment to providing extraordinary health care begins with our team. Our extraordinary professionals are continuously discovering clinical innovations and enhanced access to the most up-to-date facilities, equipment, technologies and research protocols. We have a commitment to our employees to provide competitive rates and compensation programs. Cooper offers full and part-time employees a comprehensive benefits program, including health, dental, vision, life, disability, and retirement. We also provide attractive working conditions and opportunities for career growth through professional development. Discover why Cooper University Health Care is the employer of choice in South Jersey. Short Description Responsible for leading and supporting activities that guide the development and management of a portfolio of digital health solutions. Solutions include projects, products, systems (including applications, technologies, processes and information), shared infrastructure services and shared application services. Principal Duties and Responsibilities: Translates Business Strategy into Solutions Architecture • Understands business drivers and business capabilities (future and current state) and determines corresponding enterprise system designs and change requirements to drive the organization's targeted digital health outcomes. • Understands emerging technology trends and disruptions and the practical application of existing, new, and emerging technologies to enable new and evolving business and operating models. • Translates business and technical requirements into an architectural blueprint to achieve business objectives and documents all solution architecture design and analysis work. • Analyzes the healthcare technology industry, competitors and market trends, and determines their potential impact on the enterprise. • Acts as a consultant on a broad range of technologies, platforms, and vendor offerings to drive targeted business outcomes. Leads Solutions Design and Analysis • Leads evaluation, design and analysis for the implementation of a digital solutions architecture across a group of specific business applications or technologies to contribute to Cooper's digital strategy. • Creates architectural designs to guide and contextualize solution development across products, services, projects and systems (including applications, technologies, processes and information). • Manages and develops the architecture for a broader scope of projects or products, working closely with application architects that manage and design architecture for a single project or product or initiative. • Analyzes the business-IT environment (run, grow and transform the business) to detect critical deficiencies, legacy and technical debt, and recommends solutions for improvement (systems of record, differentiation and innovation). Orchestrates Solutions Delivery • Designs and directs the governance activities associated with ensuring solutions architecture. • Defines the principles, guidelines, standards and solution patterns to ensure solution decisions are aligned with the enterprise's future-state architecture vision. • Facilitates the evaluation and selection of software product standards and services, as well as the design of standard and custom software configurations. • Supports product managers in EOL (end of life) product decisions to maintain, refresh or retire products, services or systems (including applications, technologies, processes and information). • Develops a roadmap for the evolution of the enterprise application portfolio from future to current state (as defined by the solutions architecture). • Monitors the current-state solution portfolio to identify deficiencies through aging of the technologies used by the application, or misalignment with business requirements. • Identifies the organizational impact (for example, on skills, processes, structures or culture) and financial impact of the solutions architecture. Facilitates and Collaborates to Deliver Business Outcomes • Work with agile scrum teams across Cooper to ensure the execution of plans corresponds with what is being promised throughout the project or product lifecycle. • Works closely with the product owners and product managers to ensure a robust architectural runway that can support future business requirements throughout the product lifecycle. • Provides consulting support to application architects within agile teams to ensure the project or product is aligned with the overall enterprise architecture. • Consults with application and infrastructure development projects and products to fit systems or infrastructure to architecture and identify when it is necessary to modify projects to accommodate the solutions architecture. • Supports agile teams, product owners, and application architects to align with the overall enterprise architecture governance and assurance. Experience Required 5+ years' experience • A proactive candidate who thinks ahead innovatively with a big picture mindset • Ability to work in a hybrid remote working environment - coming onsite roughly one week per month required • Provider and clinical workflow experience preferred • Experience with Epic and Third Party integrations preferred • Contact Center including Epic Cheers CRM and Digital Front Door experience preferred Education Requirements Bachelors required. Masters preferred Special Requirements Deep knowledge of healthcare systems and supporting third party systems Expert command of Microsoft Office products

About us At Cooper University Health Care, our commitment to providing extraordinary health care begins with our team. Our extraordinary professionals are continuously discovering clinical innovations and enhanced access to the most up-to-date facilities, equipment, technologies and research protocols. We have a commitment to our employees to provide competitive rates and compensation programs. Cooper offers full and part-time employees a comprehensive benefits program, including health, dental, vision, life, disability, and retirement. We also provide attractive working conditions and opportunities for career growth through professional development. Discover why Cooper University Health Care is the employer of choice in South Jersey. Short Description The Cooper Information Technology Department is looking for an IT Service Delivery Manager to help lead our Service Management team in improving user experience, streamline IT workflows, implement new features and products within Service Management such as AI innovations and a Strategic Portfolio Management solution, manage vendor relations with our Service Desk partner, and help ensure the success of our Epic Service Delivery team. This position is responsible for gathering the needs and requirements of Cooper's clinical and business users and aligning these with the services provided by the Information Technology Department. The IT Service Delivery Manager facilitates improved IT services for our business partners through continuous monitoring of IT Service Delivery performance and the development and implementation of improvement action plans. They lead setting and enforcing standards for IT practices and operations. They facilitate department wide oversight of established Service Level Agreements and performance metrics. They are the product owner for IT Service Management Systems and will drive the planning and vision for that team to improve outcomes for all users of those systems Develop and implement AI vision for IT Service Management systems • Assess customer needs and requirements to direct IT solutions and service offerings. • Gather customer information and feedback utilizing internal customer surveys, helpdesk surveys, direct customer communications. • Establish, monitor, and update IT Service Level Agreements and metrics. • Facilitate improved IT processes, services, systems and operations through the development and implementation of necessary action plans. • Monitor departmental performance and lead improvement efforts. • Support the delivery of services within agreed Service Levels. • Facilitate the definition and communication of department policies and procedures. Oversees implementation of new policies and procedures and regular evaluation and improvement efforts. • Make recommendations on appropriate IT strategies and best practices to implement to surmount challenges and achieve set objectives. • Communicate and promotes service standards for IT. Keeps IT informed of departmental performance and compliance. Escalates challenges and issues in service delivery. • Increase Organizational awareness related to the IT services provided. • Provide detailed reports to organization on Service Level agreement performance and other performance metrics. • Directly Manage staff supporting Information Technology Service Management Tools (ServiceNow, Planview, etc.), Service Delivery leads and Quality Assurance Analysts. • Matrix Management of Application Service Delivery analyst in incident response, maintenance change requests, testing and general support of department needs. • Develop knowledge sharing and cross training plans for Service Delivery team and direct staff. • Manage Vendor relationships for 3rd parties providing helpdesk and other support services. Monitor vendor performance, contract compliance and improvement processes. Conduct contract negotiations • Facilitate the proliferation and accuracy of the ITSM content including configuration items, application database and Standard Operating Procedures. • Drive knowledge sharing through the development and continuous refinement of a Knowledge Database with the ITSM System. • Product Manager driving effective use of IT Service Management systems. • Conduct systems audits to identify compliance with standards, completeness of data, vendor compliance and performance, etc. • Carry out tests and troubleshooting to detect issues with an IT system. • Manage the establishment of Quality Assurance best practices and standards • Product Manager for automated testing tool, driving its effective use within the department. Experience Required 2-4 years The ideal candidate will have ITIL Service Management experience within a health care environment. Seasoned experience with ServiceNow or similar ITSM tool is preferred. 2-4 years of ITSM admin experience desired Education Requirements Bachelors preferred 10-15 years of relevant Service Management experience required in lieu of Bachelors' Degree License/Certification Requirements ITIL Certifications preferred Special Requirements 2-4 years' experience in IT Service Management in a Health Care environment 2-4 years' experience with ServiceNow or similar ITSM tool