HTC Global Services Inc

Job Title Senior Mainframe Software Engineer (COBOL, DB2, z/OS) Overview We are seeking an experienced Mainframe Software Engineer to support and enhance enterprise mainframe applications while contributing to ongoing modernization initiatives. This role includes application development, production support, defect resolution, customer interaction, and collaboration with cross-functional teams to deliver business-critical solutions and support cloud migration efforts. Key Responsibilities Develop, maintain, and support enterprise mainframe applications. Provide production support, on-call support, and incident resolution. Implement required features to support business and compliance requirements. Manage assigned product deliverables and actively maintain the development backlog. Review, prioritize, and resolve application defects. Collaborate with Product Owners, Product Managers, engineers, vendors, and business stakeholders. Participate in application modernization initiatives and migration efforts. Deliver solutions that provide value to both customers and the business. Required Qualifications Bachelor's degree in Computer Science or an equivalent field. 7+ years of experience in mainframe application design, analysis, development, and coding. Strong experience with COBOL (IMS), JCL, CA7, DB2 and/or BigQuery, COBOL Stored Procedures, and real-time and batch processing. 2+ years of experience implementing z/OS Connect, SFTP, SOAP APIs, REST APIs, and other system-to-system integration methods. Experience designing, developing, and maintaining Mainframe COBOL and JCL applications. Experience using source code management tools such as Endeavor and GitHub. Ability to troubleshoot and resolve production incidents and application support issues. Experience performing application support activities, including system support, security and audit reviews, and maintenance. Strong written and verbal communication, teamwork, and organizational skills. Ability to solve complex technical problems in a collaborative environment. Ability to manage multiple priorities based on business impact and urgency. Experience with unit testing and integration testing. Ability to work independently and take initiative. Experience with Google BigQuery and Google Cloud Platform (GCP) is a plus. What Makes HTC A Great Place To Build Your Future HTC Global Services wants you to join our team. Come build new things with us and advance your career. At HTC Global, you'll collaborate with experts, work alongside clients, and be part of high-performing teams driving success together. You'll have long-term opportunities to grow your career and develop skills in the latest emerging technologies. At HTC Global Services, our employees have access to a comprehensive benefits package. Benefits can include Group Health (Medical, Dental, and Vision), Paid Time Off, Paid Holidays, 401(k) matching, Group Life and Disability insurance, Professional Development opportunities, Wellness programs, and a variety of other perks. Our success as a company is built on inclusion and diversity. HTC Global Services is committed to providing a workplace free from discrimination and harassment, where every employee is treated with dignity and respect. We celebrate differences and believe that diverse cultures, perspectives, and skills drive innovation and success. HTC is an Equal Opportunity Employer and a proud National Minority Supplier. We seek to empower each individual, fostering an environment where everyone feels valued, included, and respected.

Job Title Senior Backend Java Developer (Java/Spring Boot) Overview We are seeking an experienced Backend Java Developer to design, develop, and maintain scalable backend applications and REST APIs. The ideal candidate will have strong experience with Java, Spring Boot, backend development, testing frameworks, and modern cloud-native development practices. Key Responsibilities Design, develop, and maintain backend applications, REST APIs, and microservices. Collaborate with stakeholders to understand business requirements and translate them into technical solutions. Design, develop, test, and deliver high-quality backend software. Follow established architecture guidelines and development best practices. Work closely with frontend developers and cross-functional teams to integrate application components. Deploy and maintain applications in cloud or on-premises environments. Monitor application health, performance, and reliability. Manage data storage and retrieval using relational and NoSQL databases. Promote software quality through test-driven development, continuous integration, and continuous delivery practices. Improve backend infrastructure and deployment processes to enhance resiliency and reliability. Support application security practices, including data protection through encryption and anonymization. Troubleshoot production issues using observability and debugging tools. Required Qualifications Bachelor's degree. 6+ years of overall IT experience. 4+ years of software development experience. 5+ years of experience with Java or another object-oriented programming language. Strong proficiency with Java and Spring Boot. Experience developing REST APIs and backend services. Experience building or maintaining test frameworks and testing tools. Strong understanding of software quality practices and continuous improvement processes. Knowledge of observability, debugging, and production operations. Experience with Docker, CI/CD pipelines, and cloud computing concepts. Experience with databases such as PostgreSQL, MySQL, or MongoDB. AWS and/or GCP experience is preferred but not required. What Makes HTC A Great Place To Build Your Future HTC Global Services wants you to join our team. Come build new things with us and advance your career. At HTC Global, you'll collaborate with experts, work alongside clients, and be part of high-performing teams driving success together. You'll have long-term opportunities to grow your career and develop skills in the latest emerging technologies. At HTC Global Services, our employees have access to a comprehensive benefits package. Benefits can include Group Health (Medical, Dental, and Vision), Paid Time Off, Paid Holidays, 401(k) matching, Group Life and Disability insurance, Professional Development opportunities, Wellness programs, and a variety of other perks. Our success as a company is built on inclusion and diversity. HTC Global Services is committed to providing a workplace free from discrimination and harassment, where every employee is treated with dignity and respect. We celebrate differences and believe that diverse cultures, perspectives, and skills drive innovation and success. HTC is an Equal Opportunity Employer and a proud National Minority Supplier. We seek to empower each individual, fostering an environment where everyone feels valued, included, and respected.

Job Title Senior Software Engineer - Java Spring Boot & Google Cloud (GCP) Overview We are seeking an experienced Senior Software Engineer to design, develop, test, and maintain scalable software applications throughout the software development lifecycle. This role involves building high-quality backend services, collaborating with cross-functional teams, and delivering secure, reliable, and maintainable software solutions. This is a hybrid position requiring 4 days per week onsite. Key Responsibilities Design, develop, test, and maintain software applications throughout the software development lifecycle. Collaborate with stakeholders to understand business requirements and translate them into technical solutions. Design software architecture, determine appropriate technology stacks, and define deployment strategies. Develop backend applications, APIs, and microservices using Java and Spring Boot. Create high-level software architecture and application designs. Collaborate with product owners, architects, designers, and cross-functional teams. Define and implement software testing strategies and best practices. Apply Test Driven Development (TDD), Continuous Integration (CI), and Continuous Delivery (CD) practices. Improve application performance and optimize development efficiency. Support software security through secure coding practices, encryption, and data protection. Develop user-friendly and interactive software interfaces where applicable. Evaluate and adopt emerging technologies to improve engineering capabilities. Apply AI-assisted and agentic AI tools to accelerate code generation, improve code reviews, automate development workflows, and support spec-driven development. Identify opportunities to improve engineering productivity through responsible AI adoption. Ensure AI-assisted code is secure, reliable, maintainable, and aligned with engineering standards. Required Qualifications Bachelor's Degree. 10+ years of IT experience. 8+ years of software development experience. Strong backend development experience using Java and Spring Boot. Experience with Google Cloud Platform (GCP), including services such as Cloud Functions, Pub/Sub, and PostgreSQL. Experience with Test Driven Development (TDD). Practical experience in two programming languages or advanced expertise in one programming language. Proven experience using AI-assisted and agentic AI software engineering practices. Familiarity with spec-driven development. Strong understanding of secure coding, software design, and engineering best practices. Ability to evaluate AI-generated code for correctness, security, and maintainability. What Makes HTC A Great Place To Build Your Future HTC Global Services wants you to join our team. Come build new things with us and advance your career. At HTC Global, you'll collaborate with experts, work alongside clients, and be part of high-performing teams driving success together. You'll have long-term opportunities to grow your career and develop skills in the latest emerging technologies. At HTC Global Services, our employees have access to a comprehensive benefits package. Benefits can include Group Health (Medical, Dental, and Vision), Paid Time Off, Paid Holidays, 401(k) matching, Group Life and Disability insurance, Professional Development opportunities, Wellness programs, and a variety of other perks. Our success as a company is built on inclusion and diversity. HTC Global Services is committed to providing a workplace free from discrimination and harassment, where every employee is treated with dignity and respect. We celebrate differences and believe that diverse cultures, perspectives, and skills drive innovation and success. HTC is an Equal Opportunity Employer and a proud National Minority Supplier. We seek to empower each individual, fostering an environment where everyone feels valued, included, and respected.

Job Title Technical Writer (RFP / Business Analyst) Overview / Summary: The BA Technical Writer will develop Requests for Proposals (RFPs) using the organization's standard template for at least five procurement projects. This role involves collaborating with project teams, subject matter experts, and leadership to gather requirements, document business needs, and produce complete, compliant RFPs. Key Responsibilities: Write RFPs using the organization's standard template for multiple procurement projects. Attend and facilitate meetings to gather missing information and language required for RFP development. Develop RFPs that include scope of work, technical requirements, staffing, deliverables, and other required sections. Review and document business needs within each RFP. Identify mandatory requirements, page limits, formatting rules, and scoring criteria. Gather information from subject matter experts, past proposals, and leadership to ensure complete and accurate RFPs. Assist management in obtaining responses needed for compliance requirements. Collaborate with leadership to create and update RFPs. Perform other duties as assigned. Required Qualifications: Bachelor's degree. Minimum of 2 years of technical writing experience developing structured written materials and visual aids. Advanced proficiency in Microsoft Office, including Word, Excel, PowerPoint, and Visio, with experience using templates and style guidelines for branding consistency. Ability to interact effectively with project team members, management, and departments. Strong attention to detail to ensure all requirements are included in RFPs. Experience with state agency procurements. Experience using SharePoint and project management tools, including Visio, PowerPoint, MS Project, Word, Access, and Excel. Ability to create and document key project management requirements. Superb written and verbal communication skills. Strong listening skills. Strong interpersonal skills with the ability to engage effectively with people and organizations. Ability to manage multiple high-profile, high-priority projects simultaneously. Strong proficiency in English. Preferred Qualifications: Previous public sector work experience. Experience with Medicaid or other healthcare claims systems IT projects. What Makes HTC A Great Place To Build Your Future HTC Global Services wants you to join our team. Come build new things with us and advance your career. At HTC Global, you'll collaborate with experts, work alongside clients, and be part of high-performing teams driving success together. You'll have long-term opportunities to grow your career and develop skills in the latest emerging technologies. At HTC Global Services, our employees have access to a comprehensive benefits package. Benefits can include Group Health (Medical, Dental, and Vision), Paid Time Off, Paid Holidays, 401(k) matching, Group Life and Disability insurance, Professional Development opportunities, Wellness programs, and a variety of other perks. Our success as a company is built on inclusion and diversity. HTC Global Services is committed to providing a workplace free from discrimination and harassment, where every employee is treated with dignity and respect. We celebrate differences and believe that diverse cultures, perspectives, and skills drive innovation and success. HTC is an Equal Opportunity Employer and a proud National Minority Supplier. We seek to empower each individual, fostering an environment where everyone feels valued, included, and respected.

Job Description: We are seeking a Senior Guidewire BillingCenter Developer/Lead with strong technical expertise and leadership experience to drive BillingCenter implementation and enhancement projects. Key Responsibilities: Lead the design and development of BillingCenter solutions. Mentor developers and provide technical guidance. Review solution designs and code for quality and best practices. Work closely with business stakeholders and solution architects. Manage integrations, performance tuning, and deployment activities. Support Agile development and client interactions. Required Skills: 7-10+ years of Guidewire experience with 5+ years in BillingCenter. Expertise in BillingCenter configuration, customization, and integrations. Strong knowledge of Gosu, Guidewire APIs, and Guidewire architecture. Experience with Guidewire Cloud implementations is preferred. Experience leading development teams and client-facing engagements. Excellent communication and stakeholder management skills. What Makes HTC A Great Place To Build Your Future HTC Global Services wants you to join our team. Come build new things with us and advance your career. At HTC Global, you'll collaborate with experts, work alongside clients, and be part of high-performing teams driving success together. You'll have long-term opportunities to grow your career and develop skills in the latest emerging technologies. At HTC Global Services, our employees have access to a comprehensive benefits package. Benefits can include Group Health (Medical, Dental, and Vision), Paid Time Off, Paid Holidays, 401(k) matching, Group Life and Disability insurance, Professional Development opportunities, Wellness programs, and a variety of other perks. Our success as a company is built on inclusion and diversity. HTC Global Services is committed to providing a workplace free from discrimination and harassment, where every employee is treated with dignity and respect. We celebrate differences and believe that diverse cultures, perspectives, and skills drive innovation and success. HTC is an Equal Opportunity Employer and a proud National Minority Supplier. We seek to empower each individual, fostering an environment where everyone feels valued, included, and respected.

Job Title: Senior C++ Developer (Linux, Sybase, AI-Assisted Development) Overview / Summary We are seeking an experienced Senior C++ Developer with 5-10 years of hands-on experience in C++ application development. The ideal candidate will have strong expertise in modern C++ standards, Linux/Unix development, software engineering best practices, and AI-assisted software development tools to build, maintain, and optimize high-performance applications. Key Responsibilities Design, develop, test, and maintain high-performance C++ applications. Write clean, maintainable, and efficient code following established coding standards. Analyze, debug, and resolve complex technical issues. Optimize application performance and resource utilization. Collaborate with cross-functional teams to deliver high-quality software. Conduct code reviews and mentor junior developers. Utilize AI-powered development tools to accelerate coding, testing, debugging, and documentation. Participate in Agile ceremonies and contribute to continuous process improvements. Required Qualifications Bachelor's degree in Computer Science, Information Technology, or a related discipline. 5-10 years of hands-on experience in C++ application development. Strong knowledge of C+/14/17 standards and Object-Oriented Programming (OOP). Experience with multithreading, concurrency, memory management, and STL. Strong debugging, profiling, and performance optimization skills. Experience with Linux/Unix development environments. Knowledge of design patterns and software engineering best practices. Experience with Git or other version control systems. Familiarity with Agile/Scrum development methodologies. Practical experience using AI-assisted software development tools such as GitHub Copilot, ChatGPT, Cursor, Claude, or similar AI coding assistants. Experience with AI-assisted code generation, refactoring, debugging, and unit test creation. Experience with prompt engineering for software development tasks. Experience with AI-assisted documentation and code review. Ability to validate, optimize, and secure AI-generated code. Strong analytical and problem-solving skills. Excellent communication and collaboration abilities. Ability to mentor team members and share technical knowledge. Passion for continuous learning and adopting modern AI-assisted development practices. Desired Skills Experience with CMake, Makefiles, or other build systems. Exposure to CI/CD pipelines. Knowledge of REST APIs and network programming. Experience with unit testing frameworks such as Google Test. Familiarity with cloud platforms or containerization is an added advantage. What Makes HTC A Great Place To Build Your Future HTC Global Services wants you to join our team. Come build new things with us and advance your career. At HTC Global, you'll collaborate with experts, work alongside clients, and be part of high-performing teams driving success together. You'll have long-term opportunities to grow your career and develop skills in the latest emerging technologies. At HTC Global Services, our employees have access to a comprehensive benefits package. Benefits can include Group Health (Medical, Dental, and Vision), Paid Time Off, Paid Holidays, 401(k) matching, Group Life and Disability insurance, Professional Development opportunities, Wellness programs, and a variety of other perks. Our success as a company is built on inclusion and diversity. HTC Global Services is committed to providing a workplace free from discrimination and harassment, where every employee is treated with dignity and respect. We celebrate differences and believe that diverse cultures, perspectives, and skills drive innovation and success. HTC is an Equal Opportunity Employer and a proud National Minority Supplier. We seek to empower each individual, fostering an environment where everyone feels valued, included, and respected.

Job Title: Senior .NET Full Stack Developer (C#, ASP.NET, Angular) Overview / Summary HTC Global is seeking a highly motivated Software Developer to join the Web Application Development team supporting Economic Services Re-Engineering projects and the Refugee Management System. The selected candidate will contribute to the development of a new Registration, Interview Center, and Eligibility System, working on the design, development, maintenance, and support of mission-critical web applications. Key Responsibilities Design, develop, and maintain software components and web applications using Microsoft technologies. Develop visual interfaces and web services using Microsoft Visual Studio, C#, ASP.NET, ASP.NET MVC 3 or higher, .NET, .NET Core, ASP.NET Core Web API, Minimal API, Angular, PrimeNG, jQuery, and MS SQL Server. Perform code development, unit testing, source code management, build management, integration testing, and deployment. Collaborate with software engineers and technical leaders to understand subsystem and component specifications and recommend improvements. Work with industry and government representatives to understand and recommend data interchange formats, APIs, messaging strategies, application server software, hardware, and virtual machine requirements. Design and document subsystems and system components. Implement, debug, and test software subsystems and components. Participate in integrated testing on test and production servers. Communicate the impact of system-level decisions on subsystems and components. Define and communicate component requirements and capabilities within the overall system architecture. Support the team's technical infrastructure, including repositories, build systems, and testing systems, under guidance from project leads. Share technical knowledge within the organization and mentor junior software development engineers. Work collaboratively with the team to ensure successful project delivery. Contribute to the delivery of the Economic Services Re-Engineering project. Required Qualifications BS degree or equivalent work experience. 7+ years of experience independently designing and implementing medium- to large-scale software systems and components using .NET architectures. 5+ years of experience developing data-driven applications utilizing SQL databases as part of the overall application architecture. 5+ years of experience developing web-based software systems utilizing N-tier architectures, dynamic content, highly scalable approaches, and complex security models/implementations. 2+ years of experience with Angular. Experience with: Microsoft Visual Studio C# ASP.NET ASP.NET MVC 3 or higher .NET .NET Core ASP.NET Core Web API Minimal API MS SQL Server 2016 Team Foundation Server (TFS) IIS jQuery SSRS WCF Entity Framework 6 Responsive Design Angular (PrimeNG) AngularJS Ability to communicate software design and implementation decisions, including strengths, weaknesses, and rationale. Strong verbal and written communication skills with technical and non-technical staff, customers, stakeholders, and other State IT staff. Preferred Qualifications Experience designing and developing Economic Services Eligibility applications (SNAP/TANF). Experience with Agile software development. Microsoft Development Certifications. What Makes HTC A Great Place To Build Your Future HTC Global Services wants you to join our team. Come build new things with us and advance your career. At HTC Global, you'll collaborate with experts, work alongside clients, and be part of high-performing teams driving success together. You'll have long-term opportunities to grow your career and develop skills in the latest emerging technologies. At HTC Global Services, our employees have access to a comprehensive benefits package. Benefits can include Group Health (Medical, Dental, and Vision), Paid Time Off, Paid Holidays, 401(k) matching, Group Life and Disability insurance, Professional Development opportunities, Wellness programs, and a variety of other perks. Our success as a company is built on inclusion and diversity. HTC Global Services is committed to providing a workplace free from discrimination and harassment, where every employee is treated with dignity and respect. We celebrate differences and believe that diverse cultures, perspectives, and skills drive innovation and success. HTC is an Equal Opportunity Employer and a proud National Minority Supplier. We seek to empower each individual, fostering an environment where everyone feels valued, included, and respected.

Job Title Senior SAP Security & GRC Engineer (S/4HANA & Fiori) Overview We are seeking an experienced SAP Security & GRC Engineer with expertise in SAP S/4HANA Security, Fiori Security, and SAP GRC Access Controls. The ideal candidate will be responsible for designing, implementing, and supporting SAP security solutions while ensuring compliance, governance, and secure user access across SAP environments. This position also includes production support and participation in an on-call rotation. Key Responsibilities Design, develop, and implement SAP S/4HANA Fiori security roles across functional areas including SD, MM, and FI (GL, AP, AR, AA). Administer SAP security roles, including authorization objects, master/derived roles, and single/composite roles. Troubleshoot authorization issues using STAUTHTRACE, STUSERTRACE, SU53, and ST01. Implement and support SAP GRC Access Controls 12.0, including ARA, ARM, EAM, and BRM. Configure and administer SAP GRC rule sets, workflows, approvers, and user provisioning processes. Maintain GRC master data and perform risk analysis, audit support, and compliance activities. Build and maintain MSMP workflows and configure GRC notifications. Create custom functions, risks, and rulesets based on business requirements. Plan and execute SAP GRC upgrade activities. Configure and support synchronization jobs, including Repository, Authorization, Firefighter Log, and Action Usage. Troubleshoot access request issues by analyzing audit logs. Collaborate with application security team members to support security initiatives. Provide production support, including participation in a periodic 24x7 on-call support rotation. Required Qualifications Bachelor's degree. Minimum of 7 years of SAP Security experience. Experience with at least two full lifecycle SAP implementations. Experience implementing SAP S/4HANA Fiori security roles for SD, MM, and FI modules (GL, AP, AR, AA). Experience designing, developing, and testing SAP S/4HANA Fiori security roles using Pages and Spaces. Experience performing backend S/4HANA and frontend Fiori security checks, including OData service authorization. Experience configuring SAP GRC modules, including Access Control and Process Control. Experience troubleshooting SAP GRC user provisioning workflow issues. Experience with SAP HANA. Ability to participate in a periodic 24x7 on-call support rotation. Preferred Qualifications Experience with SAP BTP Security. Experience with SAP Identity Access Governance (IAG). What Makes HTC A Great Place To Build Your Future HTC Global Services wants you to join our team. Come build new things with us and advance your career. At HTC Global, you'll collaborate with experts, work alongside clients, and be part of high-performing teams driving success together. You'll have long-term opportunities to grow your career and develop skills in the latest emerging technologies. At HTC Global Services, our employees have access to a comprehensive benefits package. Benefits can include Group Health (Medical, Dental, and Vision), Paid Time Off, Paid Holidays, 401(k) matching, Group Life and Disability insurance, Professional Development opportunities, Wellness programs, and a variety of other perks. Our success as a company is built on inclusion and diversity. HTC Global Services is committed to providing a workplace free from discrimination and harassment, where every employee is treated with dignity and respect. We celebrate differences and believe that diverse cultures, perspectives, and skills drive innovation and success. HTC is an Equal Opportunity Employer and a proud National Minority Supplier. We seek to empower each individual, fostering an environment where everyone feels valued, included, and respected.

Job Title Infrastructure Network Engineer (Cisco Network Operations) Overview We are seeking an experienced Infrastructure Network Engineer to support network operations, infrastructure maintenance, troubleshooting, and technical implementations within a Cisco-based enterprise networking environment. This role requires strong expertise in network operations, incident management, routing and switching technologies, automation, and infrastructure support in a 24/7 operational environment. Key Responsibilities Provide Level 3 incident, change, and configuration management to restore services and maintain network performance. Provide escalation support for network infrastructure across enterprise environments. Collaborate with engineering, planning, manufacturing IT, and site IT teams on network upgrades and integrations. Install, configure, upgrade, and troubleshoot Cisco routers, switches, ROMMON, DNA Center, wireless controllers, and access points. Configure and support routing protocols including BGP, OSPF, ISIS, OMP, and LISP. Manage Layer 2 and Layer 3 networking technologies, including VLANs, EtherChannel, and trunking. Support Software-Defined Networking technologies including ACI, SD-Access, and SD-WAN. Automate manual operational tasks using scripting. Assist with API development and tool integrations to support network infrastructure. Perform advanced diagnostics using packet captures and system logs. Document work within the ticketing system and communicate status updates to customers. Coordinate with vendor partners to support operational activities. Track and maintain Network Operations Center (NOC) metrics and KPIs. Create and maintain technical documentation and knowledge articles. Provide guidance and support to Level 1 and Level 2 support teams. Required Qualifications Bachelor's degree. 5+ years of experience in change and incident management within a Network Operations Center (NOC) environment. Strong experience with Cisco networking technologies. Deep understanding of infrastructure architecture, including networking, storage, hosting, and Cisco routing, switching, and voice/data systems. Proven experience in global IT delivery, project management, and team leadership. Excellent analytical and problem-solving skills. Strong multitasking abilities. Excellent written and verbal communication skills with the ability to communicate across all levels of an organization. Preferred Qualifications Experience developing and managing APIs. Bachelor's degree in Information Technology or a related field. Cisco Certified Network Associate (CCNA). Cisco Certified Network Professional (CCNP). CompTIA Security+ (or equivalent). ITIL certification (or equivalent). What Makes HTC A Great Place To Build Your Future HTC Global Services wants you to join our team. Come build new things with us and advance your career. At HTC Global, you'll collaborate with experts, work alongside clients, and be part of high-performing teams driving success together. You'll have long-term opportunities to grow your career and develop skills in the latest emerging technologies. At HTC Global Services, our employees have access to a comprehensive benefits package. Benefits can include Group Health (Medical, Dental, and Vision), Paid Time Off, Paid Holidays, 401(k) matching, Group Life and Disability insurance, Professional Development opportunities, Wellness programs, and a variety of other perks. Our success as a company is built on inclusion and diversity. HTC Global Services is committed to providing a workplace free from discrimination and harassment, where every employee is treated with dignity and respect. We celebrate differences and believe that diverse cultures, perspectives, and skills drive innovation and success. HTC is an Equal Opportunity Employer and a proud National Minority Supplier. We seek to empower each individual, fostering an environment where everyone feels valued, included, and respected.

Job Title: Agile Scrum Master Overview / Summary We are seeking an Agile Scrum Master to own the Scrum board in partnership with the Product Owner, support SAFe Agile practices, and ensure work items are clearly defined and successfully delivered. This role also partners with upstream and downstream teams to ensure requirements, testing, and delivery expectations are fully aligned. Key Responsibilities Own the Scrum board in partnership with the Product Owner. Apply SAFe Agile methodology in day-to-day activities. Create Scrum cards as needed. Ensure Scrum cards are followed through to completion. Represent the team and their work in cross-team ceremonies. Vet work items to ensure robust business acceptance criteria. Vet work items to ensure robust technical acceptance criteria. Ensure adherence to the Definition of Done and help mature the definition over time. Partner with upstream and downstream teams to ensure all required needs are met. Ensure robust test plans are in place. Eliminate unvetted assumptions by working closely with partner teams. Required Qualifications At least 3 years in a role supporting the responsibilities listed above. Excellent critical thinking skills with the ability to bring clarity out of confusion. Self-starter who is eager and curious about strengthening the team. Highly analytical with the ability to dig into work items and topics. Willingness to get hands-on with testing and validation. Scrum Master or Advanced Scrum Master certification preferred. What Makes HTC A Great Place To Build Your Future HTC Global Services wants you to join our team. Come build new things with us and advance your career. At HTC Global, you'll collaborate with experts, work alongside clients, and be part of high-performing teams driving success together. You'll have long-term opportunities to grow your career and develop skills in the latest emerging technologies. At HTC Global Services, our employees have access to a comprehensive benefits package. Benefits can include Group Health (Medical, Dental, and Vision), Paid Time Off, Paid Holidays, 401(k) matching, Group Life and Disability insurance, Professional Development opportunities, Wellness programs, and a variety of other perks. Our success as a company is built on inclusion and diversity. HTC Global Services is committed to providing a workplace free from discrimination and harassment, where every employee is treated with dignity and respect. We celebrate differences and believe that diverse cultures, perspectives, and skills drive innovation and success. HTC is an Equal Opportunity Employer and a proud National Minority Supplier. We seek to empower each individual, fostering an environment where everyone feels valued, included, and respected.

Job Title: DevOps Engineer Overview We are seeking an experienced DevOps Engineer to build, maintain, and optimize infrastructure, automation, and deployment processes across the software development lifecycle. The ideal candidate will have strong experience with Linux, Windows, cloud infrastructure, CI/CD, and scripting while supporting software build, deployment, and release activities. Key Responsibilities Build, test, and maintain infrastructure and tools that support software development and deployment. Apply DevOps methodologies and best practices throughout the software development lifecycle. Accelerate software releases while maintaining security and reducing deployment risks. Improve software delivery through continuous integration, continuous deployment, and continuous feedback. Evaluate existing systems and processes and implement improvements. Utilize enterprise platforms and infrastructure to support DevOps practices. Support software deployments across development, testing, sandbox, and production environments. Identify and implement automation opportunities throughout the software lifecycle. Set up, maintain, and optimize CI/CD pipelines using Jenkins and GitHub Actions. Deploy updates and fixes to support continuous integration. Develop integrations with internal backend systems. Perform root cause analysis for development and production build and pipeline issues. Develop automation to improve operational efficiency. Create procedures for system troubleshooting and maintenance. Required Qualifications 5+ years of experience in DevOps or a similar software engineering role. 7+ years of Linux experience. 7+ years of Microsoft Windows experience. 7+ years of GitHub experience. 7+ years of Jenkins experience. 5+ years of Cloud Infrastructure experience. 5+ years of Python experience. 3+ years of Google Cloud Platform (GCP) experience. Strong system engineering and administration experience in Linux and Windows. Experience with scripting languages such as Bash, PowerShell, or Python. Experience with version control tools such as Git, GitHub, or GitLab. Experience with CI/CD tools such as Jenkins, GitLab CI/CD, GitHub Actions, or CircleCI. Experience with observability tools such as Prometheus, Grafana, Datadog, CloudWatch, or Lens. Experience with log management tools such as Elastic Stack, Grafana Loki, or FluentD. Experience with configuration management tools such as Ansible, Chef, or Puppet. Experience with cloud platforms including GCP, AWS, or Azure. Strong attention to detail. Ability to work independently and solve problems proactively. Preferred Qualifications Experience with Azure. Experience with embedded systems build and development processes. Team leadership experience. What Makes HTC A Great Place To Build Your Future HTC Global Services wants you to join our team. Come build new things with us and advance your career. At HTC Global, you'll collaborate with experts, work alongside clients, and be part of high-performing teams driving success together. You'll have long-term opportunities to grow your career and develop skills in the latest emerging technologies. At HTC Global Services, our employees have access to a comprehensive benefits package. Benefits can include Group Health (Medical, Dental, and Vision), Paid Time Off, Paid Holidays, 401(k) matching, Group Life and Disability insurance, Professional Development opportunities, Wellness programs, and a variety of other perks. Our success as a company is built on inclusion and diversity. HTC Global Services is committed to providing a workplace free from discrimination and harassment, where every employee is treated with dignity and respect. We celebrate differences and believe that diverse cultures, perspectives, and skills drive innovation and success. HTC is an Equal Opportunity Employer and a proud National Minority Supplier. We seek to empower each individual, fostering an environment where everyone feels valued, included, and respected.

Job Title Senior Backend Software Engineer (Java, AWS & Kubernetes) Overview We are seeking an experienced Backend Software Engineer to design, develop, and support cloud-based platform services and APIs for a large-scale connected technology platform. The ideal candidate will have strong expertise in Java, cloud-native development, microservices architecture, and AWS technologies while contributing throughout the full software development lifecycle. This is a hybrid position requiring four days per week in the office. Candidates may work from either the Dearborn, MI or Palo Alto, CA office. Key Responsibilities Design, develop, maintain, and support mission-critical cloud platform components. Build and enhance secure, reliable, and scalable platform services and APIs. Develop RESTful and gRPC-based microservices using Java and Spring Boot. Deploy containerized applications using Docker and Kubernetes (EKS). Develop Kafka producers and consumers for real-time event processing. Implement OAuth2/JWT authentication and authorization. Follow Test-Driven Development (TDD) practices and create integration tests. Instrument applications with logging, metrics, and monitoring to support observability and performance. Design, implement, deploy, monitor, and support software throughout the full development lifecycle. Collaborate with software engineers, architects, product teams, and other stakeholders to deliver production-ready solutions. Participate in technical design discussions and promote engineering best practices. Support high-availability, scalable cloud applications in an always-on production environment. Required Qualifications Bachelor's degree or equivalent experience in a relevant field. Master's degree preferred. 5+ years of progressive experience in cloud-based software development. Strong Java development experience. Experience building RESTful APIs and gRPC services. Experience with Spring Boot. Experience with Docker and Kubernetes (EKS). Experience with Apache Kafka. Experience with PostgreSQL. Experience implementing OAuth2/JWT security. Experience with AWS cloud services. Experience using Terraform for Infrastructure as Code. Experience with CI/CD pipelines. Experience with GitHub. Experience with ArgoCD. Experience with SonarQube and FOSSA. Strong understanding of API design and integration. Experience designing, deploying, and supporting cloud-based production solutions. Experience supporting highly available, mission-critical applications. Knowledge of cloud security principles. Experience with JSON, REST, Swagger, and Postman. Strong analytical and problem-solving skills. Experience working in Agile development environments. Ability to write clean, maintainable, and well-tested code. What Makes HTC A Great Place To Build Your Future HTC Global Services wants you to join our team. Come build new things with us and advance your career. At HTC Global, you'll collaborate with experts, work alongside clients, and be part of high-performing teams driving success together. You'll have long-term opportunities to grow your career and develop skills in the latest emerging technologies. At HTC Global Services, our employees have access to a comprehensive benefits package. Benefits can include Group Health (Medical, Dental, and Vision), Paid Time Off, Paid Holidays, 401(k) matching, Group Life and Disability insurance, Professional Development opportunities, Wellness programs, and a variety of other perks. Our success as a company is built on inclusion and diversity. HTC Global Services is committed to providing a workplace free from discrimination and harassment, where every employee is treated with dignity and respect. We celebrate differences and believe that diverse cultures, perspectives, and skills drive innovation and success. HTC is an Equal Opportunity Employer and a proud National Minority Supplier. We seek to empower each individual, fostering an environment where everyone feels valued, included, and respected.

Job Title Embedded Controls Software Engineer Overview We are seeking an experienced Embedded Controls Software Engineer to design, develop, and validate embedded control software for advanced automotive systems. The ideal candidate will have expertise in embedded software development, real-time systems, embedded controls, and automotive software development throughout the complete product lifecycle. Key Responsibilities Design, develop, and implement embedded control software for automotive systems. Perform software architecture, analysis, and design for new embedded features. Collaborate with cross-functional teams to translate system requirements into functional and technical software specifications. Develop and optimize embedded control algorithms using MATLAB/Simulink, Stateflow, C/C++, and Python. Implement AUTOSAR-compliant software components and support software integration. Perform software verification and validation through Model-in-the-Loop (MIL), Software-in-the-Loop (SIL), Hardware-in-the-Loop (HIL), unit testing, and integration testing. Conduct on-target software validation and debugging using automotive development tools. Perform root cause analysis and resolve software defects. Ensure compliance with automotive software quality and functional safety standards, including ISO 26262, ASPICE, and AUTOSAR. Develop automation scripts to improve software development and testing efficiency. Participate throughout the embedded software development lifecycle, from requirements through implementation and validation. Required Qualifications Master's Degree. 6+ years of IT experience. 4+ years of software development experience. Hands-on experience with embedded software development. Strong knowledge of embedded systems and real-time software development. Proficiency in C/C++ programming. Experience with MATLAB, Simulink, and Stateflow. Experience developing automation scripts using Python. Experience with AUTOSAR software development. Experience with CAN/LIN communication protocols. Experience with software verification and validation, including MIL, SIL, and HIL testing. Familiarity with automotive software development tools and debugging environments. Knowledge of ISO 26262, ASPICE, and AUTOSAR standards. What Makes HTC A Great Place To Build Your Future HTC Global Services wants you to join our team. Come build new things with us and advance your career. At HTC Global, you'll collaborate with experts, work alongside clients, and be part of high-performing teams driving success together. You'll have long-term opportunities to grow your career and develop skills in the latest emerging technologies. At HTC Global Services, our employees have access to a comprehensive benefits package. Benefits can include Group Health (Medical, Dental, and Vision), Paid Time Off, Paid Holidays, 401(k) matching, Group Life and Disability insurance, Professional Development opportunities, Wellness programs, and a variety of other perks. Our success as a company is built on inclusion and diversity. HTC Global Services is committed to providing a workplace free from discrimination and harassment, where every employee is treated with dignity and respect. We celebrate differences and believe that diverse cultures, perspectives, and skills drive innovation and success. HTC is an Equal Opportunity Employer and a proud National Minority Supplier. We seek to empower each individual, fostering an environment where everyone feels valued, included, and respected.

Job Title: Senior .NET Core Azure Developer Overview / Summary We are seeking a Senior .NET Core Azure Developer to lead the design and development of enterprise-level applications using .NET Core and Azure services. The role involves building REST APIs, developing cloud-based solutions, managing databases, implementing CI/CD pipelines, deploying containerized applications, and collaborating within an Agile development environment. Key Responsibilities Lead the design and development of enterprise-level applications using .NET Core and Azure services. Develop and maintain robust, secure, and high-performance REST APIs. Implement solutions using Azure services, including Azure Functions, Service Bus, Logic Apps, Cosmos DB, Key Vault, and API Management (APIM). Design efficient database schemas and write and optimize complex SQL queries while ensuring data integrity and performance. Implement and manage CI/CD pipelines for automated, fast, and reliable software deployment. Deploy, scale, and manage applications using Docker and Kubernetes (K8s). Participate actively in Agile ceremonies, including daily stand-ups, sprint planning, and retrospectives. Communicate technical concepts, issues, and solutions effectively with both technical and non-technical stakeholders. Required Qualifications Strong experience with .NET Core (C#). Experience with Azure Development services, including: Azure Functions Service Bus Logic Apps Cosmos DB Key Vault API Management (APIM) Strong SQL skills, including writing and optimizing complex queries. Experience developing REST APIs. Experience implementing CI/CD pipelines (e.g., Azure DevOps, GitHub Actions). Hands-on experience with Docker and Kubernetes (K8s). Experience working in an Agile development process. Good written and verbal communication skills. Preferred Qualifications Experience with Kafka. Retail domain or POS knowledge. Java development knowledge. Maven and Spring Boot knowledge. Experience with Azure Data Factory. YAML for configuration and pipelines. Advanced usage of Postman. What Makes HTC A Great Place To Build Your Future HTC Global Services wants you to join our team. Come build new things with us and advance your career. At HTC Global, you'll collaborate with experts, work alongside clients, and be part of high-performing teams driving success together. You'll have long-term opportunities to grow your career and develop skills in the latest emerging technologies. At HTC Global Services, our employees have access to a comprehensive benefits package. Benefits can include Group Health (Medical, Dental, and Vision), Paid Time Off, Paid Holidays, 401(k) matching, Group Life and Disability insurance, Professional Development opportunities, Wellness programs, and a variety of other perks. Our success as a company is built on inclusion and diversity. HTC Global Services is committed to providing a workplace free from discrimination and harassment, where every employee is treated with dignity and respect. We celebrate differences and believe that diverse cultures, perspectives, and skills drive innovation and success. HTC is an Equal Opportunity Employer and a proud National Minority Supplier. We seek to empower each individual, fostering an environment where everyone feels valued, included, and respected.

Job Title: Data Engineering Production Support Analyst (L2/L3 AWS ETL) Overview / Summary The role provides comprehensive L2/L3 production support for Data Engineering environments while working collaboratively with internal teams and stakeholders. Responsibilities include incident management, change management, data onboarding, source-to-target mapping, data quality management, impact assessment, agile delivery support, documentation, platform enablement, and operational support for data platforms. Key Responsibilities Provide incident management and change management support. Perform triage and resolution of production incidents within SLA. Support source-to-target mapping and data onboarding activities. Partner with source system owners and business stakeholders to gather data requirements and translate them into actionable source-to-target mapping documents with documented transformation logic and acceptance criteria. Collaborate with AI engineers, data modelers, and solution architects to ensure data pipelines support traditional analytics and high-volume data transformation requirements. Design and review ETL architecture patterns on AWS, including Glue, Step Functions, S3, Redshift, and Athena. Provide guidance on job orchestration, partitioning strategies, and historic storage approaches. Write detailed JIRA stories covering business value, mapping changes, data onboarding steps, and expected platform impact. Assess the impact of new data sources, product changes, and business enhancements on downstream screening and detection platforms, identifying risks before production deployment. Hand off refined requirements to scrum teams and remain engaged during development and testing. Identify and address data quality issues at the source in collaboration with data stewards and source owners. Support data quality management and impact assessment activities. Support data onboarding, lineage documentation, operational readiness, and platform enablement initiatives. Leverage AI-assisted tooling, including code generation, automated testing, and intelligent data profiling, to improve delivery efficiency and platform effectiveness. Perform daily monitoring of batch cycles, interfaces, and data loads. Provide reconciliation support for positions, transactions, pricing, and accounting data. Support user access and entitlement management. Perform data validation and correction activities. Coordinate with infrastructure, database, and upstream/downstream teams. Implement minor enhancements and configuration updates. Manage tickets through ServiceNow and Jira and communicate with stakeholders. Participate in on-call and after-hours escalation support. Required Qualifications Hands-on SQL experience. Strong ETL architecture knowledge. Practical AWS experience with: Glue Lambda S3 IAM CloudWatch What Makes HTC A Great Place To Build Your Future HTC Global Services wants you to join our team. Come build new things with us and advance your career. At HTC Global, you'll collaborate with experts, work alongside clients, and be part of high-performing teams driving success together. You'll have long-term opportunities to grow your career and develop skills in the latest emerging technologies. At HTC Global Services, our employees have access to a comprehensive benefits package. Benefits can include Group Health (Medical, Dental, and Vision), Paid Time Off, Paid Holidays, 401(k) matching, Group Life and Disability insurance, Professional Development opportunities, Wellness programs, and a variety of other perks. Our success as a company is built on inclusion and diversity. HTC Global Services is committed to providing a workplace free from discrimination and harassment, where every employee is treated with dignity and respect. We celebrate differences and believe that diverse cultures, perspectives, and skills drive innovation and success. HTC is an Equal Opportunity Employer and a proud National Minority Supplier. We seek to empower each individual, fostering an environment where everyone feels valued, included, and respected.

Job Title: Azure Data Engineer Overview / Summary We are seeking an experienced Azure Data Engineer with 5-10 years of relevant experience, including 5-7 years focused on Azure-based data engineering solutions. The role involves designing, developing, modifying, and implementing software programming applications, supporting software applications and operating systems, and participating in software testing activities. The ideal candidate is experienced with Azure data technologies, works effectively on complex tasks, and applies sound judgment and creativity to deliver solutions. Key Responsibilities Design, modify, develop, write, and implement software programming applications. Support and/or install software applications and operating systems. Participate in the software testing process through test review, analysis, test witnessing, and software certification. Develop and maintain Azure-based data engineering solutions. Work with Azure Data Factory (ADF), Databricks, and Synapse Analytics. Perform data transformation and scripting using SQL, Python, or Scala. Work with Azure Cosmos DB and other Azure data storage solutions. Perform discovery of existing tools and data flows and recommend data models, where applicable. Plan and accomplish complex tasks using experience and judgment. Required Qualifications 5-10 years of relevant work experience. 5-7 years of experience in data engineering with a focus on Azure-based solutions. Strong experience with Azure Data Factory (ADF), Databricks, and Synapse Analytics. Knowledge of SQL, Python, or Scala for data transformation and scripting. Hands-on experience with Azure Cosmos DB and other Azure data storage solutions. Familiarity with software testing processes, including test review, analysis, test witnessing, and certification. Familiarity with a variety of software development concepts, practices, and procedures. Ability to perform discovery on existing tools and data flows and recommend data models is a plus. Experience or understanding of working in the digital marketing or ecommerce data domain is preferred. What Makes HTC A Great Place To Build Your Future HTC Global Services wants you to join our team. Come build new things with us and advance your career. At HTC Global, you'll collaborate with experts, work alongside clients, and be part of high-performing teams driving success together. You'll have long-term opportunities to grow your career and develop skills in the latest emerging technologies. At HTC Global Services, our employees have access to a comprehensive benefits package. Benefits can include Group Health (Medical, Dental, and Vision), Paid Time Off, Paid Holidays, 401(k) matching, Group Life and Disability insurance, Professional Development opportunities, Wellness programs, and a variety of other perks. Our success as a company is built on inclusion and diversity. HTC Global Services is committed to providing a workplace free from discrimination and harassment, where every employee is treated with dignity and respect. We celebrate differences and believe that diverse cultures, perspectives, and skills drive innovation and success. HTC is an Equal Opportunity Employer and a proud National Minority Supplier. We seek to empower each individual, fostering an environment where everyone feels valued, included, and respected.

Job Title Cloud Prognostics Systems Engineer (MBSE MATLAB/Simulink C++) Overview We are seeking an experienced Cloud Prognostics Systems Engineer to design and develop prognostic solutions for connected automotive systems. The ideal candidate will have expertise in Model-Based Systems Engineering (MBSE), MATLAB/Simulink, C++, cloud data analysis, vehicle diagnostics, and systems integration. This role involves collaborating with cross-functional engineering teams to develop scalable, reliable, and data-driven prognostic features throughout the product lifecycle. Key Responsibilities Develop prognostic degradation models using MATLAB/Simulink and generate production-quality C++ code. Apply Model-Based Systems Engineering (MBSE) methodologies using SysML and MagicDraw. Define system boundaries, logical and physical architectures, interface definitions, and functional allocations. Design control logic and physical system models while ensuring efficient integration into automotive software platforms. Conduct laboratory testing, including dyno testing and data acquisition activities. Select, install, calibrate, and validate prototype vehicle sensors. Collect, process, and analyze high-fidelity sensor and vehicle telemetry data. Perform system safety and cybersecurity assessments, including FMEA, FMEDA, and threat modeling. Design systems compliant with ISO 26262 and ISO 21434. Develop and optimize network communication and transport strategies for connected vehicle systems. Create behavioral scenarios using Gherkin for system interactions. Analyze cloud-based telemetry data using SQL and decode vehicle communication data using database translation tables. Develop and maintain system requirements using ALM tools such as Jama, Jira, and Teamcenter. Ensure end-to-end requirements traceability across software, hardware, and verification activities. Integrate prognostic applications with vehicle communication networks, including CAN, LIN, and Automotive Ethernet. Apply Robust Engineering principles, including Parameter Diagrams (P-Diagrams), DFMEA, and validation methodologies. Analyze engineering metrics and support continuous improvement of feature performance. Collaborate with cross-functional engineering teams throughout product development and launch. Required Qualifications Master's degree. 5+ years of automotive engineering and/or data analytics experience. Strong experience with MATLAB/Simulink and C++ development. Experience generating C++ code from MATLAB/Simulink models. Experience with Model-Based Systems Engineering (MBSE), SysML, and MagicDraw. Strong understanding of vehicle architecture, sensors, diagnostics, and prognostics. Experience with Robust Engineering principles, including DFMEA, P-Diagrams, requirements definition, and validation. Experience with SQL and cloud-based data analysis. Knowledge of automotive communication protocols including CAN, LIN, and Automotive Ethernet. Experience using Application Lifecycle Management tools such as Jira, Jama, and Teamcenter. Strong communication and collaboration skills with cross-functional engineering teams. Preferred Qualifications PhD or Master's degree in Automotive Engineering, Systems Engineering, Mechanical Engineering, Electrical Engineering, Electronics Engineering, Computer Science, or a related field. 2+ years of experience developing system requirements using Gherkin scenarios. Experience performing systems analysis and designing complex systems and subsystems. Experience analyzing connected vehicle data or large datasets. Experience performing failure analysis, FMEA, and issue resolution during product development. Experience designing cloud-to-vehicle communication solutions and optimizing network protocols. Experience leading feature development from concept through production. Experience leading cross-functional defect investigation and resolution activities. What Makes HTC A Great Place To Build Your Future HTC Global Services wants you to join our team. Come build new things with us and advance your career. At HTC Global, you'll collaborate with experts, work alongside clients, and be part of high-performing teams driving success together. You'll have long-term opportunities to grow your career and develop skills in the latest emerging technologies. At HTC Global Services, our employees have access to a comprehensive benefits package. Benefits can include Group Health (Medical, Dental, and Vision), Paid Time Off, Paid Holidays, 401(k) matching, Group Life and Disability insurance, Professional Development opportunities, Wellness programs, and a variety of other perks. Our success as a company is built on inclusion and diversity. HTC Global Services is committed to providing a workplace free from discrimination and harassment, where every employee is treated with dignity and respect. We celebrate differences and believe that diverse cultures, perspectives, and skills drive innovation and success. HTC is an Equal Opportunity Employer and a proud National Minority Supplier. We seek to empower each individual, fostering an environment where everyone feels valued, included, and respected.

Job Title Android Platform Engineer (AOSP Kotlin C++ Java) Overview We are seeking an experienced Android Platform Engineer to develop, debug, and enhance Android platform functionality across the full Android software stack. This role focuses on diagnosing and resolving complex platform stability issues, contributing to Android framework development, and improving platform reliability across Android version upgrades. The ideal candidate has strong experience working with Android framework internals, AOSP source code, middleware development, and low-level system debugging. Key Responsibilities Design and develop Android middleware and background services for platform-level functionality. Debug and reverse-engineer complex issues using Android Open Source Project (AOSP) source code. Improve overall Android platform stability and reliability. Resolve Android upgrade and integration issues across platform releases. Diagnose and resolve issues within Android framework components, including system services and native platform components. Investigate and resolve platform issues such as boot failures, black screens, and Application Not Responding (ANR) events. Perform root cause analysis for complex or difficult-to-reproduce platform issues. Resolve compliance test failures across Android compliance frameworks. Collaborate with engineering teams to support platform improvements and stability initiatives. Required Qualifications Bachelor's degree. 3+ years of hands-on experience with Android platform or Android framework development. Experience designing and developing Android middleware and background services. Proven experience working with Android Open Source Project (AOSP) source code. Strong experience debugging and resolving complex Android platform stability issues. Experience working across the Android software stack, including framework, native services, and vendor layers. Strong programming experience with Kotlin, Java, and C++. Experience modifying and debugging Android framework components and native Android services. Experience designing or working with AIDL/Binder interfaces. Preferred Qualifications Master's degree. Experience with Android Automotive OS (AAOS). Familiarity with Android Hardware Abstraction Layer (HAL) and vendor integration. Experience with Android compliance frameworks including CTS, VTS, ATS, and STS. Knowledge of Android graphics stack and display subsystems. Experience using native debugging tools such as GDB, LLDB, Perfetto, Systrace, and Logcat. Familiarity with Android build systems, including Soong and Make. Experience working with SoC or silicon vendors during platform bring-up. What Makes HTC A Great Place To Build Your Future HTC Global Services wants you to join our team. Come build new things with us and advance your career. At HTC Global, you'll collaborate with experts, work alongside clients, and be part of high-performing teams driving success together. You'll have long-term opportunities to grow your career and develop skills in the latest emerging technologies. At HTC Global Services, our employees have access to a comprehensive benefits package. Benefits can include Group Health (Medical, Dental, and Vision), Paid Time Off, Paid Holidays, 401(k) matching, Group Life and Disability insurance, Professional Development opportunities, Wellness programs, and a variety of other perks. Our success as a company is built on inclusion and diversity. HTC Global Services is committed to providing a workplace free from discrimination and harassment, where every employee is treated with dignity and respect. We celebrate differences and believe that diverse cultures, perspectives, and skills drive innovation and success. HTC is an Equal Opportunity Employer and a proud National Minority Supplier. We seek to empower each individual, fostering an environment where everyone feels valued, included, and respected.

Job Title Senior Server Infrastructure Engineer Overview We are seeking an experienced Server Infrastructure Engineer to support enterprise server infrastructure and global IT operations. This role requires strong expertise in server hardware, infrastructure engineering, automation, firmware management, virtualization, and enterprise systems support. The ideal candidate will work independently, lead technical initiatives, mentor team members, and contribute to infrastructure design and architecture. Key Responsibilities Provide Level 3 support for complex server hardware issues and perform root cause analysis. Serve as a subject matter expert for out-of-band (OOB) server management technologies. Support multiple enterprise server platforms, including HPE, Dell, and Lenovo. Resolve complex infrastructure issues with minimal supervision. Develop automation scripts for server configuration and management. Design and maintain automation using Redfish API and REST APIs. Automate server discovery, BIOS updates, firmware deployment, and configuration management. Guide application teams with automation for testing and certification processes. Manage firmware lifecycle and version management across enterprise servers. Identify opportunities to improve automation and operational efficiency. Design, test, and implement enterprise server infrastructure solutions. Lead hardware testing, FMEA activities, and infrastructure validation. Support SSL certificate deployment and infrastructure security initiatives. Create and maintain technical documentation, standards, and operational procedures. Design and support virtualized environments and hybrid infrastructure solutions. Contribute to enterprise infrastructure architecture and engineering standards. Configure and optimize enterprise monitoring using Dynatrace and Netcool. Perform capacity planning and resource utilization analysis. Monitor infrastructure performance and recommend long-term improvements. Mentor team members and promote technical knowledge sharing. Required Qualifications Associate degree or equivalent work experience. 10+ years of experience in server infrastructure, systems engineering, or related IT roles. Minimum 5 years of enterprise-level infrastructure experience. Strong knowledge of x86 server hardware, CPU architecture, bus architecture, and expansion cards. Expert knowledge of out-of-band server management technologies such as iLO, iDRAC, HPE OneView, HPE COM, and OpenManage Enterprise. Experience supporting Windows and Linux server operating systems. Strong understanding of TCP/IP networking, DNS, DHCP, routing, and network architecture. Experience with PowerShell, Python, Ansible, or similar automation tools. Experience with REST APIs and Redfish API. Experience with CI/CD processes and automated server builds. Knowledge of firmware lifecycle management and hardware testing. Experience with virtualization technologies, distributed storage systems, and containerization. Hands-on experience with Dynatrace and Netcool. Strong analytical, troubleshooting, documentation, and communication skills. Proven ability to lead technical initiatives and mentor team members. Preferred Qualifications Bachelor's degree. Knowledge of Microsoft Active Directory. Experience with Microsoft Azure, Google Cloud Platform (GCP), and Kubernetes. Familiarity with cloud infrastructure and enterprise architecture. Experience with SAN, storage systems, networking, and data center technologies. Knowledge of SNMP, SMTP, MFA, and SSL certificate management. Experience with ServiceNow, BMC, or similar ITSM platforms. Experience using Jira. Knowledge of AI tools for automation, documentation, troubleshooting, and workflow optimization. Experience with server test labs, server decommissioning, enterprise license management, and vendor management. Performance tuning experience. What Makes HTC A Great Place To Build Your Future HTC Global Services wants you to join our team. Come build new things with us and advance your career. At HTC Global, you'll collaborate with experts, work alongside clients, and be part of high-performing teams driving success together. You'll have long-term opportunities to grow your career and develop skills in the latest emerging technologies. At HTC Global Services, our employees have access to a comprehensive benefits package. Benefits can include Group Health (Medical, Dental, and Vision), Paid Time Off, Paid Holidays, 401(k) matching, Group Life and Disability insurance, Professional Development opportunities, Wellness programs, and a variety of other perks. Our success as a company is built on inclusion and diversity. HTC Global Services is committed to providing a workplace free from discrimination and harassment, where every employee is treated with dignity and respect. We celebrate differences and believe that diverse cultures, perspectives, and skills drive innovation and success. HTC is an Equal Opportunity Employer and a proud National Minority Supplier. We seek to empower each individual, fostering an environment where everyone feels valued, included, and respected.

Job Title: System Support Analyst- SNAP/TANF Eligibility Systems Overview / Summary We are seeking an experienced System Support Analyst to provide frontline technical support for users and ensure efficient resolution of help desk-related issues in support of the Success data conversion project. In this role, you will serve as the primary point of contact for user support, diagnose software issues, resolve inquiries involving manual data manipulation, and document incidents to support ongoing business operations. The position requires close collaboration with DHS program areas and technical staff to address business and information technology needs. You will be responsible for managing support requests received through phone, email, chat, and the JIRA ticketing system, ensuring issues are properly documented, prioritized, tracked, and escalated when necessary. Success in this role requires strong communication skills, critical-thinking abilities to identify root causes, and a structured approach to incident documentation that supports future system enhancements and continuous operational improvement. Key Responsibilities Serve as the primary point of contact for users experiencing help desk-related issues. Diagnose software problems and resolve user inquiries involving manual data manipulation. Document incidents in the JIRA ticketing system, email communications, or data log spreadsheets. Support seamless business operations for the Success data conversion project. Interact with DHS program areas and technical staff regarding business and information technology needs. Receive, document, prioritize, and track support requests from phone calls, emails, and chat portals. Identify complex or recurring issues and escalate them to supervisors or managers for resolution. Communicate effectively with users, including handling user frustration and providing clear policy resolutions. Apply critical thinking skills to diagnose root causes of issues. Document incidents thoroughly to support future system enhancements. Required Qualifications Minimum 5 years of experience with automated systems for determining benefits for: SNAP TANF SNAP Employment & Training (E&T) Experience serving as the primary point of contact for help desk support issues. Experience diagnosing software problems and resolving user inquiries. Experience managing, documenting, prioritizing, and tracking support requests. Strong verbal and written communication skills. Strong critical-thinking and problem-solving skills. Advanced experience with Windows operating systems. Intermediate experience with Windows PC hardware. Preferred Qualifications Proficiency with JIRA (documented change system). Proficiency with Windows applications. Certified Professional Business Analyst (CPBA). Intermediate experience with Mainframe operating systems. Intermediate experience with Linux operating systems. Intermediate experience with SQL Server. Intermediate experience with ADABAS. Intermediate experience with Data Quality practices What Makes HTC A Great Place To Build Your Future HTC Global Services wants you to join our team. Come build new things with us and advance your career. At HTC Global, you'll collaborate with experts, work alongside clients, and be part of high-performing teams driving success together. You'll have long-term opportunities to grow your career and develop skills in the latest emerging technologies. At HTC Global Services, our employees have access to a comprehensive benefits package. Benefits can include Group Health (Medical, Dental, and Vision), Paid Time Off, Paid Holidays, 401(k) matching, Group Life and Disability insurance, Professional Development opportunities, Wellness programs, and a variety of other perks. Our success as a company is built on inclusion and diversity. HTC Global Services is committed to providing a workplace free from discrimination and harassment, where every employee is treated with dignity and respect. We celebrate differences and believe that diverse cultures, perspectives, and skills drive innovation and success. HTC is an Equal Opportunity Employer and a proud National Minority Supplier. We seek to empower each individual, fostering an environment where everyone feels valued, included, and respected.