Sonora Quest Laboratories is seeking a Technical Supervisor to lead a team supporting critical software and IT solutions. In this role, you will oversee daily technical operations, prioritize and resolve incidents, and ensure high system availability and performance. You'll coordinate software deployments, monitor environments, and enforce best practices in troubleshooting and documentation. The Technical Supervisor will mentor team members, collaborate with cross-functional stakeholders, and drive continuous improvement to enhance reliability, efficiency, and user satisfaction across our technology platforms. Responsibilities Lead and supervise a team of technical specialists supporting software and IT systems. Oversee daily technical operations, ticket queues, and incident resolution. Coordinate and monitor software deployments, updates, and environment changes. Ensure system availability, performance, and adherence to SLAs. Implement and refine troubleshooting, documentation, and escalation processes. Collaborate with cross-functional teams on technical projects and initiatives. Mentor, train, and evaluate team members to support their development. Track and report on operational metrics, trends, and improvement opportunities. Required Skills Technical support management Incident and problem management IT service delivery Team leadership and coaching Software deployment and maintenance System monitoring and troubleshooting Ticketing and escalation tools Change management Performance reporting and KPIs Documentation and process improvement
11/12/2026
Full time
Sonora Quest Laboratories is seeking a Technical Supervisor to lead a team supporting critical software and IT solutions. In this role, you will oversee daily technical operations, prioritize and resolve incidents, and ensure high system availability and performance. You'll coordinate software deployments, monitor environments, and enforce best practices in troubleshooting and documentation. The Technical Supervisor will mentor team members, collaborate with cross-functional stakeholders, and drive continuous improvement to enhance reliability, efficiency, and user satisfaction across our technology platforms. Responsibilities Lead and supervise a team of technical specialists supporting software and IT systems. Oversee daily technical operations, ticket queues, and incident resolution. Coordinate and monitor software deployments, updates, and environment changes. Ensure system availability, performance, and adherence to SLAs. Implement and refine troubleshooting, documentation, and escalation processes. Collaborate with cross-functional teams on technical projects and initiatives. Mentor, train, and evaluate team members to support their development. Track and report on operational metrics, trends, and improvement opportunities. Required Skills Technical support management Incident and problem management IT service delivery Team leadership and coaching Software deployment and maintenance System monitoring and troubleshooting Ticketing and escalation tools Change management Performance reporting and KPIs Documentation and process improvement
Sonora Quest Laboratories is seeking a Technical Coordinator I to support and optimize IT systems that power our software solutions. In this role, you'll coordinate technical activities, manage tickets, and assist with system configuration, testing, and deployment. You'll collaborate with developers, analysts, and business stakeholders to troubleshoot issues, document processes, and ensure smooth delivery of upgrades and enhancements. This position offers exposure to modern tools, mentoring from senior staff, and opportunities to grow into higher-level technical or leadership roles in a collaborative, innovative culture. Responsibilities Coordinate and track technical tickets and service requests using standard ITSM tools Support software releases, configuration changes, and environment updates Troubleshoot and resolve level 1-2 technical issues or route to appropriate teams Assist with system testing, UAT coordination, and validation of fixes or enhancements Maintain accurate technical and process documentation Monitor system performance indicators and escalate potential issues Collaborate with developers, analysts, and business users to clarify requirements and impacts Follow change management, incident, and problem management procedures Contribute to continuous improvement of support processes and standards Provide clear, timely communication to stakeholders on status and resolutions Required Skills Technical support System administration Ticketing systems (e.g., Jira, Service Now) Software deployment and release coordination Basic SQL and database queries API and integration basics Incident and problem management Technical documentation Test and UAT coordination Change management processes
10/30/2026
Full time
Sonora Quest Laboratories is seeking a Technical Coordinator I to support and optimize IT systems that power our software solutions. In this role, you'll coordinate technical activities, manage tickets, and assist with system configuration, testing, and deployment. You'll collaborate with developers, analysts, and business stakeholders to troubleshoot issues, document processes, and ensure smooth delivery of upgrades and enhancements. This position offers exposure to modern tools, mentoring from senior staff, and opportunities to grow into higher-level technical or leadership roles in a collaborative, innovative culture. Responsibilities Coordinate and track technical tickets and service requests using standard ITSM tools Support software releases, configuration changes, and environment updates Troubleshoot and resolve level 1-2 technical issues or route to appropriate teams Assist with system testing, UAT coordination, and validation of fixes or enhancements Maintain accurate technical and process documentation Monitor system performance indicators and escalate potential issues Collaborate with developers, analysts, and business users to clarify requirements and impacts Follow change management, incident, and problem management procedures Contribute to continuous improvement of support processes and standards Provide clear, timely communication to stakeholders on status and resolutions Required Skills Technical support System administration Ticketing systems (e.g., Jira, Service Now) Software deployment and release coordination Basic SQL and database queries API and integration basics Incident and problem management Technical documentation Test and UAT coordination Change management processes
Sonora Quest Laboratories is seeking a Technical Coordinator, Chemistry to support our laboratory information systems and chemistry workflows. In this role, you will configure, monitor, and optimize chemistry instrumentation interfaces, validate software updates, and troubleshoot system issues to ensure accurate, timely results. You will collaborate with IT, lab staff, and vendors to implement enhancements, maintain data integrity, and support regulatory compliance. The role includes documenting procedures, training end users, analyzing performance metrics, and contributing to continuous improvement in a fast-paced, innovative environment. Responsibilities Configure and maintain chemistry analyzer interfaces with the laboratory information system (LIS). Validate and document software and instrumentation changes to meet regulatory standards. Troubleshoot and resolve technical issues impacting chemistry workflows and data integrity. Collaborate with IT, lab staff, and vendors to implement system enhancements. Monitor system performance and quality metrics, recommending process improvements. Develop and maintain technical documentation, procedures, and job aids. Train and support end users on system functionality and best practices. Assist with change control, risk assessment, and compliance-related activities. Participate in on-call or after-hours support as needed for critical systems. Contribute to cross-functional projects to optimize lab efficiency and accuracy. Required Skills Laboratory information systems (LIS) Clinical chemistry workflows Instrument interfacing (chemistry analyzers) SQL or database querying System validation and testing Troubleshooting lab IT issues HL7 or similar data formats Data integrity and quality control Technical documentation User training and support
10/30/2026
Full time
Sonora Quest Laboratories is seeking a Technical Coordinator, Chemistry to support our laboratory information systems and chemistry workflows. In this role, you will configure, monitor, and optimize chemistry instrumentation interfaces, validate software updates, and troubleshoot system issues to ensure accurate, timely results. You will collaborate with IT, lab staff, and vendors to implement enhancements, maintain data integrity, and support regulatory compliance. The role includes documenting procedures, training end users, analyzing performance metrics, and contributing to continuous improvement in a fast-paced, innovative environment. Responsibilities Configure and maintain chemistry analyzer interfaces with the laboratory information system (LIS). Validate and document software and instrumentation changes to meet regulatory standards. Troubleshoot and resolve technical issues impacting chemistry workflows and data integrity. Collaborate with IT, lab staff, and vendors to implement system enhancements. Monitor system performance and quality metrics, recommending process improvements. Develop and maintain technical documentation, procedures, and job aids. Train and support end users on system functionality and best practices. Assist with change control, risk assessment, and compliance-related activities. Participate in on-call or after-hours support as needed for critical systems. Contribute to cross-functional projects to optimize lab efficiency and accuracy. Required Skills Laboratory information systems (LIS) Clinical chemistry workflows Instrument interfacing (chemistry analyzers) SQL or database querying System validation and testing Troubleshooting lab IT issues HL7 or similar data formats Data integrity and quality control Technical documentation User training and support
Sonora Quest Laboratories is seeking a Technical Coordinator - Blood Bank to support and optimize technology platforms that drive safe, efficient blood bank operations. In this role, you will configure and maintain lab information systems, ensure accurate data flow between blood bank applications and core systems, and troubleshoot technical issues impacting testing, labeling, and reporting. You will partner with laboratory, IT, and quality teams to implement enhancements, support validations, maintain documentation, and ensure compliance with healthcare and blood bank regulations. This position offers growth on complex, mission-critical healthcare technology projects. Responsibilities Configure and maintain blood bank and laboratory information systems Monitor data integrity and troubleshoot issues across integrated applications Coordinate incident resolution with IT, lab, and vendor teams Support system upgrades, enhancements, and validation activities Document system configurations, workflows, and change controls Ensure adherence to healthcare, blood bank, and quality regulations Analyze workflow needs and recommend technology improvements Train and support end users on system features and best practices Collaborate with cross-functional teams on new implementations Track and report on system performance and issue trends Required Skills Laboratory information systems (LIS) Blood bank operations Healthcare IT support System configuration Data integrity and validation SQL or database querying HL7 or healthcare data standards Technical documentation Quality assurance and compliance Troubleshooting and incident management
09/24/2026
Full time
Sonora Quest Laboratories is seeking a Technical Coordinator - Blood Bank to support and optimize technology platforms that drive safe, efficient blood bank operations. In this role, you will configure and maintain lab information systems, ensure accurate data flow between blood bank applications and core systems, and troubleshoot technical issues impacting testing, labeling, and reporting. You will partner with laboratory, IT, and quality teams to implement enhancements, support validations, maintain documentation, and ensure compliance with healthcare and blood bank regulations. This position offers growth on complex, mission-critical healthcare technology projects. Responsibilities Configure and maintain blood bank and laboratory information systems Monitor data integrity and troubleshoot issues across integrated applications Coordinate incident resolution with IT, lab, and vendor teams Support system upgrades, enhancements, and validation activities Document system configurations, workflows, and change controls Ensure adherence to healthcare, blood bank, and quality regulations Analyze workflow needs and recommend technology improvements Train and support end users on system features and best practices Collaborate with cross-functional teams on new implementations Track and report on system performance and issue trends Required Skills Laboratory information systems (LIS) Blood bank operations Healthcare IT support System configuration Data integrity and validation SQL or database querying HL7 or healthcare data standards Technical documentation Quality assurance and compliance Troubleshooting and incident management
Sonora Quest Laboratories is seeking a Technical Coordinator, Chemistry to support our laboratory information systems and chemistry workflows. In this role, you will configure, monitor, and optimize chemistry instrumentation interfaces, validate software updates, and troubleshoot system issues to ensure accurate, timely results. You will collaborate with IT, lab staff, and vendors to implement enhancements, maintain data integrity, and support regulatory compliance. The role includes documenting procedures, training end users, analyzing performance metrics, and contributing to continuous improvement in a fast-paced, innovative environment. Responsibilities Configure and maintain chemistry analyzer interfaces with the laboratory information system (LIS). Validate and document software and instrumentation changes to meet regulatory standards. Troubleshoot and resolve technical issues impacting chemistry workflows and data integrity. Collaborate with IT, lab staff, and vendors to implement system enhancements. Monitor system performance and quality metrics, recommending process improvements. Develop and maintain technical documentation, procedures, and job aids. Train and support end users on system functionality and best practices. Assist with change control, risk assessment, and compliance-related activities. Participate in on-call or after-hours support as needed for critical systems. Contribute to cross-functional projects to optimize lab efficiency and accuracy. Required Skills Laboratory information systems (LIS) Clinical chemistry workflows Instrument interfacing (chemistry analyzers) SQL or database querying System validation and testing Troubleshooting lab IT issues HL7 or similar data formats Data integrity and quality control Technical documentation User training and support
09/24/2026
Full time
Sonora Quest Laboratories is seeking a Technical Coordinator, Chemistry to support our laboratory information systems and chemistry workflows. In this role, you will configure, monitor, and optimize chemistry instrumentation interfaces, validate software updates, and troubleshoot system issues to ensure accurate, timely results. You will collaborate with IT, lab staff, and vendors to implement enhancements, maintain data integrity, and support regulatory compliance. The role includes documenting procedures, training end users, analyzing performance metrics, and contributing to continuous improvement in a fast-paced, innovative environment. Responsibilities Configure and maintain chemistry analyzer interfaces with the laboratory information system (LIS). Validate and document software and instrumentation changes to meet regulatory standards. Troubleshoot and resolve technical issues impacting chemistry workflows and data integrity. Collaborate with IT, lab staff, and vendors to implement system enhancements. Monitor system performance and quality metrics, recommending process improvements. Develop and maintain technical documentation, procedures, and job aids. Train and support end users on system functionality and best practices. Assist with change control, risk assessment, and compliance-related activities. Participate in on-call or after-hours support as needed for critical systems. Contribute to cross-functional projects to optimize lab efficiency and accuracy. Required Skills Laboratory information systems (LIS) Clinical chemistry workflows Instrument interfacing (chemistry analyzers) SQL or database querying System validation and testing Troubleshooting lab IT issues HL7 or similar data formats Data integrity and quality control Technical documentation User training and support
Sonora Quest Laboratories is seeking a Technical Coordinator I to support and optimize IT systems that power our software solutions. In this role, you'll coordinate technical activities, manage tickets, and assist with system configuration, testing, and deployment. You'll collaborate with developers, analysts, and business stakeholders to troubleshoot issues, document processes, and ensure smooth delivery of upgrades and enhancements. This position offers exposure to modern tools, mentoring from senior staff, and opportunities to grow into higher-level technical or leadership roles in a collaborative, innovative culture. Responsibilities Coordinate and track technical tickets and service requests using standard ITSM tools Support software releases, configuration changes, and environment updates Troubleshoot and resolve level 1-2 technical issues or route to appropriate teams Assist with system testing, UAT coordination, and validation of fixes or enhancements Maintain accurate technical and process documentation Monitor system performance indicators and escalate potential issues Collaborate with developers, analysts, and business users to clarify requirements and impacts Follow change management, incident, and problem management procedures Contribute to continuous improvement of support processes and standards Provide clear, timely communication to stakeholders on status and resolutions Required Skills Technical support System administration Ticketing systems (e.g., Jira, Service Now) Software deployment and release coordination Basic SQL and database queries API and integration basics Incident and problem management Technical documentation Test and UAT coordination Change management processes
09/18/2026
Full time
Sonora Quest Laboratories is seeking a Technical Coordinator I to support and optimize IT systems that power our software solutions. In this role, you'll coordinate technical activities, manage tickets, and assist with system configuration, testing, and deployment. You'll collaborate with developers, analysts, and business stakeholders to troubleshoot issues, document processes, and ensure smooth delivery of upgrades and enhancements. This position offers exposure to modern tools, mentoring from senior staff, and opportunities to grow into higher-level technical or leadership roles in a collaborative, innovative culture. Responsibilities Coordinate and track technical tickets and service requests using standard ITSM tools Support software releases, configuration changes, and environment updates Troubleshoot and resolve level 1-2 technical issues or route to appropriate teams Assist with system testing, UAT coordination, and validation of fixes or enhancements Maintain accurate technical and process documentation Monitor system performance indicators and escalate potential issues Collaborate with developers, analysts, and business users to clarify requirements and impacts Follow change management, incident, and problem management procedures Contribute to continuous improvement of support processes and standards Provide clear, timely communication to stakeholders on status and resolutions Required Skills Technical support System administration Ticketing systems (e.g., Jira, Service Now) Software deployment and release coordination Basic SQL and database queries API and integration basics Incident and problem management Technical documentation Test and UAT coordination Change management processes