Sonora Quest Laboratories

Sonora Quest Laboratories is seeking a PSD Team Lead to guide a technical support team delivering high-quality software and IT services. You will coordinate daily operations, oversee incident and request handling, and ensure timely resolution of complex technical issues. Partner with cross-functional teams to improve processes, implement best practices, and support key projects. Mentor and develop team members, track performance metrics, and promote a collaborative, innovative culture. This role offers growth opportunities, exposure to cutting-edge solutions, and the chance to shape service excellence for diverse business clients. Responsibilities Lead and mentor a team of technical support analysts to meet service and quality goals. Oversee daily service desk operations, ensuring timely resolution of incidents and requests. Coordinate escalation and resolution of complex technical issues with cross-functional teams. Monitor and report on performance metrics, SLAs, and service quality indicators. Identify and implement process improvements to enhance efficiency and customer satisfaction. Support rollout of new software solutions and changes impacting end users. Develop team skills through coaching, feedback, and training opportunities. Foster a collaborative, customer-focused culture aligned with company values. Required Skills Technical support leadership IT service management (ITSM) Incident and problem management Service desk operations Ticketing systems (e.g., Service Now, Jira) Software troubleshooting Performance metrics and reporting Process improvement Customer service and communication Team coaching and mentoring

Sonora Quest Laboratories is seeking a Technical Coordinator - Blood Bank to support and optimize technology platforms that drive safe, efficient blood bank operations. In this role, you will configure and maintain lab information systems, ensure accurate data flow between blood bank applications and core systems, and troubleshoot technical issues impacting testing, labeling, and reporting. You will partner with laboratory, IT, and quality teams to implement enhancements, support validations, maintain documentation, and ensure compliance with healthcare and blood bank regulations. This position offers growth on complex, mission-critical healthcare technology projects. Responsibilities Configure and maintain blood bank and laboratory information systems Monitor data integrity and troubleshoot issues across integrated applications Coordinate incident resolution with IT, lab, and vendor teams Support system upgrades, enhancements, and validation activities Document system configurations, workflows, and change controls Ensure adherence to healthcare, blood bank, and quality regulations Analyze workflow needs and recommend technology improvements Train and support end users on system features and best practices Collaborate with cross-functional teams on new implementations Track and report on system performance and issue trends Required Skills Laboratory information systems (LIS) Blood bank operations Healthcare IT support System configuration Data integrity and validation SQL or database querying HL7 or healthcare data standards Technical documentation Quality assurance and compliance Troubleshooting and incident management

Sonora Quest Laboratories is seeking a Technical Coordinator, Chemistry to support our laboratory information systems and chemistry workflows. In this role, you will configure, monitor, and optimize chemistry instrumentation interfaces, validate software updates, and troubleshoot system issues to ensure accurate, timely results. You will collaborate with IT, lab staff, and vendors to implement enhancements, maintain data integrity, and support regulatory compliance. The role includes documenting procedures, training end users, analyzing performance metrics, and contributing to continuous improvement in a fast-paced, innovative environment. Responsibilities Configure and maintain chemistry analyzer interfaces with the laboratory information system (LIS). Validate and document software and instrumentation changes to meet regulatory standards. Troubleshoot and resolve technical issues impacting chemistry workflows and data integrity. Collaborate with IT, lab staff, and vendors to implement system enhancements. Monitor system performance and quality metrics, recommending process improvements. Develop and maintain technical documentation, procedures, and job aids. Train and support end users on system functionality and best practices. Assist with change control, risk assessment, and compliance-related activities. Participate in on-call or after-hours support as needed for critical systems. Contribute to cross-functional projects to optimize lab efficiency and accuracy. Required Skills Laboratory information systems (LIS) Clinical chemistry workflows Instrument interfacing (chemistry analyzers) SQL or database querying System validation and testing Troubleshooting lab IT issues HL7 or similar data formats Data integrity and quality control Technical documentation User training and support

Sonora Quest Laboratories is seeking a Test Management Coordinator to oversee software testing activities across our technology solutions portfolio. In this role, you will plan, schedule, and coordinate test efforts, ensuring high-quality, reliable releases for our global clients. You will build and maintain test plans and cases, track defects, and provide clear reporting to stakeholders. Working in a collaborative, innovation-focused culture, you'll partner closely with developers and product teams while gaining exposure to complex, cutting-edge projects and ongoing professional development opportunities. Responsibilities Coordinate end-to-end test planning, scheduling, and execution for software releases Develop and maintain test plans, test cases, and traceability matrices Collaborate with developers, analysts, and stakeholders to define test scope and acceptance criteria Track, document, and report defects; support root cause analysis and remediation Monitor test progress and quality metrics; prepare test status and summary reports Ensure compliance with QA standards, policies, and regulatory requirements Support regression, integration, and user acceptance testing cycles Manage test environments, test data, and access coordination Identify process improvement opportunities in testing and quality management Support onboarding and guidance of team members on test tools and processes Required Skills Test planning and coordination Software testing methodologies Test case design and management Defect tracking and management Test management tools (e.g., Jira, Zephyr, Test Rail) Regression and integration testing User acceptance testing (UAT) support Requirements analysis and traceability Quality metrics and reporting Basic SQL and data validation

Sonora Quest Laboratories is seeking a Technical Coordinator I to support and optimize IT systems that power our software solutions. In this role, you'll coordinate technical activities, manage tickets, and assist with system configuration, testing, and deployment. You'll collaborate with developers, analysts, and business stakeholders to troubleshoot issues, document processes, and ensure smooth delivery of upgrades and enhancements. This position offers exposure to modern tools, mentoring from senior staff, and opportunities to grow into higher-level technical or leadership roles in a collaborative, innovative culture. Responsibilities Coordinate and track technical tickets and service requests using standard ITSM tools Support software releases, configuration changes, and environment updates Troubleshoot and resolve level 1-2 technical issues or route to appropriate teams Assist with system testing, UAT coordination, and validation of fixes or enhancements Maintain accurate technical and process documentation Monitor system performance indicators and escalate potential issues Collaborate with developers, analysts, and business users to clarify requirements and impacts Follow change management, incident, and problem management procedures Contribute to continuous improvement of support processes and standards Provide clear, timely communication to stakeholders on status and resolutions Required Skills Technical support System administration Ticketing systems (e.g., Jira, Service Now) Software deployment and release coordination Basic SQL and database queries API and integration basics Incident and problem management Technical documentation Test and UAT coordination Change management processes