Surya Carpet

Job Description - Customer Experience Associate About Mitchell Gold + Bob Williams: Mitchell Gold + Bob Williams is a fast-growing, industry-leading brand that is known for classic modern furnishings with great comfort & style, as well as a commitment to equality, environmental responsibility, and education. Since our start in 1989, we've created a culture of respect, equality, and a commitment to helping employees reach their potential and lead more comfortable lives. Customer Experience Associate Location: Taylorsville, NC Position Type: Customer Service Overview: The Customer Care Associate position is a customer-focused role that is responsible for completing tasks associated with improving the customer's experience. Candidates must have a positive attitude with a focus on providing outstanding service in customer-oriented contact center environment. In order to do so, this position requires attention to detail and excellent customer service skills. Responsibilities: Provide an exceptional customer experience by engaging directly with our customers via phones and email to answer their questions. Process orders with exceptional service. Resolve inquiries, concerns, and questions by researching customer issues thoroughly and communicate options for resolution Collaborate cross-functionally in a team-based environment to resolve a variety of customer issues. Provide internal & external customers with accurate and complete information Resolve customer issues by identifying the root cause Handle highly escalated situations with professionalism, empathy & positivity Utilize multiple applications and programs to solve problems and document actions taken Clearly communicate problem resolution steps to reassure customer Follow up in a timely manner with customers and internal partners on the next steps Qualifications: Candidates should thrive and find success within a fast-paced environment. 2+ years of customer service experience required. Furniture industry experience is considered a plus Proficiency with Microsoft Office Suite including Excel, Outlook and Word is required Experience with Dynamics AX, and/or ticketing systems is a plus Flexible, adaptive to change and capable of working effectively in a fast-paced environment where quick reaction time and problem solving is critical to success Excellent organizational skills with the ability to multi-task Strong interpersonal and communications skills; excellent written and verbal expression Customer-centric mindset; strongly motivated to always deliver the best possible customer experience Professional appearance and a strong work ethic PIe0949d7488cf-7498

Surya Inc. is an innovative home furnishings company catering to a variety of lifestyles. Surya Inc.'s thoughtfully curated design-forward furniture, rugs, textiles, lighting, wall decor and accents are available worldwide through leading retailers, interior designers, and online stores. The Surya Inc. family of brands includes Surya, Global Views, Mitchell Gold + Bob Williams, Livabliss, and RST Brands. Surya Inc. has been named to the Inc. 5000 annual list of America's fastest growing privately held companies ten times. Overview Join a growing IT team responsible for implementing, supporting, and maintaining critical infrastructure that enables reliable product distribution and drives organizational stability across multiple platforms. This role works across a diverse technology stack centered on Microsoft Windows, VMware, Veeam, Nutanix, Cisco, Meraki, and Microsoft 365 (O365) environments. The Jr. System Administrator will collaborate with technical staff and cross functional partners to deliver solutions that meet business needs while contributing to best practices, process improvements, and evaluation of new tools and technologies. This position requires flexibility, including working nights, weekends, and traveling as needed to support operations, maintenance windows, and project-related demands. This role reports to the Information Systems and Support Manager. Responsibilities • Install, configure, and maintain servers, workstations, software, and hardware • Manage and support network and infrastructure technologies including Cisco, Meraki, and related network tools • Support and administer Nutanix hyperconverged environments • Create, manage, and audit user accounts, permissions, and groups • Monitor system performance, reliability, and capacity across on prem and cloud environments • Administer and support Microsoft 365 (O365) services including Exchange Online, SharePoint, Teams, and Azure AD • Ensure security and uptime through access controls, patching, backups, and firewall operations • Prepare and maintain system documentation and standard operating procedures • Contribute to IT project planning and execution • Safeguard confidential and proprietary company information • Support production applications to ensure availability and proper functioning • Investigate, troubleshoot, and resolve technical issues in a timely manner • Perform routine maintenance and assist with escalations for core infrastructure components • Communicate clearly and professionally with internal teams, leadership, and vendors • Work nights and weekends as required for on call support, maintenance, upgrades, or emergencies • Travel as needed to support remote sites, installations, or project deployments • Perform other duties as assigned Basic Qualifications • Bachelor's degree in Computer Science or a related field or 3-5 years of relevant IT experience • Functional understanding of networking and system administration fundamentals • Experience with technologies such as Cisco, Meraki, Nutanix, and Microsoft 365 (O365) • Familiarity with scripting tools (PowerShell, batch, VBS) and utilities such as PuTTY • Strong analytical and problem solving skills • Ability to deconstruct tasks, estimate effort, and manage time effectively • Effective verbal and written communication skills • Ability to work independently as well as within a team oriented environment • Willingness to work flexible hours, including nights and weekends, and to travel when required PI4f57303efcb4-6150

Surya Inc. is an innovative home furnishings company catering to a variety of lifestyles. Surya Inc.'s thoughtfully curated design-forward furniture, rugs, textiles, lighting, wall decor and accents are available worldwide through leading retailers, interior designers, and online stores. The Surya Inc. family of brands includes Surya, Global Views, Mitchell Gold + Bob Williams, Livabliss, and RST Brands. Surya Inc. has been named to the Inc. 5000 annual list of America's fastest growing privately held companies ten times. We are seeking a full-time Prop Styling Assistant to join our growing Marketing team. The Styling Assistant will work closely with the Senior Stylist and collaborate with the Studio Manager to ensure all photography and video assets are executed to Surya, Inc. brand standards. The ideal candidate is a resourceful, natural problem solver who is comfortable taking direction and working independently to help style inspiring images that sell our products. We are looking for a highly organized creative who can toggle between compiling product tracking spreadsheets and thinking out of the box. This is an excellent opportunity for an aspiring photo stylist to gain hands-on experience in a fast-paced production environment, while training alongside an experienced and motivated team. Our team is passionate about interiors and design - and we love what we do - so enthusiasm and a genuine desire to work hard and be immersed in the world of interiors goes a long way. Ideally, you are an experienced on-set creative who has previously worked on photo sets or assisted with photography, wardrobe or props at photo shoots. This is an on-site position based out of our studio in White, Georgia but some travel for location shoots and showroom setup may be required. Responsibilities Work closely with Senior Stylist to plan and execute photo and video shoots across our brands, including shoots for catalogs, eCommerce, web, advertising and social media. Communicate with Senior Stylist and Studio Manager about day-to-day photo schedule and studio needs, working closely with Senior Stylist to become well versed in brand standards for styling product images and room scenes. Train under Senior Stylist to style images in a fast-paced production environment, learning to adhere to brand style guides while honing understanding of photo styling principles and techniques. Possess a natural enthusiasm for solving problems and a knack for finding just the right combination of elements to make an image sing. Work with Senior Stylist to design and create set backdrops, large-scale installations and showroom displays for home furnishing markets. Maintain prop closet on a continual basis. Clean, organize and reshelve props following shoots. Help maintain organization of studio supplies, stylist cart and prop storage areas. Assist Senior Stylist in sourcing prop options for shoots, including scheduling, organizing and making pickups and returns. Communicate with marketing and product development teams, learning about new products and the unique asks and needs behind every image on the shot list. Requirements Minimum of 1 year of on-set experience Strong sense of photo composition and style Basic knowledge of tools and techniques of prop styling Fluent in Microsoft Suite Proficiency in Adobe Creative Suite a plus Excellent interpersonal and organizational skills Strong time management skills to adhere to tight production schedules. Flexibility and multitasking skills to juggle multiple projects and shifting priorities Positive attitude and ability to pivot when met with unexpected challenges Good listening skills and strong attention to detail Willingness to take notes, direction and constructive criticism Strong desire to learn, improve and grow in your skillset Eagerness to jump in, get your hands dirty and assist wherever you are needed (this includes loading and unloading props, painting sets, helping to move/stage furniture for photos, etc.) Must be able to carry up to 40 lbs. PI83d0cd5722fe-4364

MARKETING AND EDITORIAL COPYWRITER About Surya Inc. Surya Inc. is an innovative home furnishings company catering to a variety of lifestyles. Surya Inc.'s thoughtfully curated design-forward furniture, rugs, textiles, lighting, wall decor and accents are available worldwide through leading retailers, interior designers, and online stores. The Surya Inc. family of brands includes Surya, Global Views, Mitchell Gold + Bob Williams, Livabliss, and RST Brands. Surya Inc. has been named to the Inc. 5000 annual list of America's fastest growing privately held companies ten times. . Position Overview Surya is seeking an experienced writer and content creator with a passion for all things home. The Marketing and Editorial Copywriter will be responsible for storytelling and crafting compelling content for all Surya brands. The ideal candidate will inspire creative excellence by producing copy that is on brand, imaginative and captivating for the relevant audience. Responsibilities Establish and evolve brand voice, language style guide and copy best practices in accordance with brand values and mission Deliver key design/product stories and help amplify these stories across channels while ensuring the messaging reflects the brand and business objectives Provide copy that is smart, engaging, revenue-minded, and empathetic to the customer journey/mindset Conduct constant competitor and industry research, with the goal of elevating our content, optimizing the brand experience, and inspiring our audience through unique well-crafted stories Manage content calendars and define standard for maximizing content success on all channels, including new ways to repurpose content to improve the customer journey Manage copy production for a high volume of time-sensitive product and brand marketing collateral, spanning across both print and digital channels Work with marketing, e-commerce, and product teams to develop multi-channel assets (including email campaigns, social, direct mail, packaging, showrooms) Monitor consistency of materials and ensure they are within established copy guidelines Produce error-free content and own the proofreading and fact-checking process Requirements Bachelor's degree in Marketing, Communications, or a related field 3+ years of experience in copywriting for digital, social media, and print channels Experience writing for a luxury goods, fashion, or home brand preferred Understanding of online marketing best practices including email campaigns, SEO, SEM and keyword targeting. Understanding of the relationship between words, photography, video, and graphic design Exceptional writing, verbal communication, and proofreading skills Excellent communicator and dedicated cross-functional partner Proficient with Microsoft Office Proficient with Adobe Creative Suite (InDesign, Photoshop, and Illustrator) preferred Detail and deadline-driven, with expert prioritization skills PI0d418e9d758c-4204