Communication Technology Services (CTS)

Communication Technology Services (CTS) is one of the largest integrators and managed service providers for enterprise cellular networks in the U.S., specializing in the design, installation and support of Distributed Antenna System (DAS), Small Cell, and 4G/5G Private Wireless Networks for Enterprise. We are searching for a skilled, driven, and innovative Network Engineer II to join our team based in Greenville, South Carolina . In this role, you will collaborate with the Network Operations support team to optimize the performance of high-traffic network infrastructures. You will design and implement enterprise-level WAN and LAN networks, as well as Private Wireless Networks (PWN), while maintaining system integrity and evaluating network performance. As a team player, you'll occasionally step into other roles to meet client expectations. The ideal candidate is a proactive self-starter who thrives on managing large-scale projects and takes full ownership of their work. Key Responsibilities Network Monitoring & Maintenance Continuously monitor the performance, availability, and security of traditional networks and DAS networks. Incident Management l Respond to network alarms, incidents, and outages, working quickly to identify root causes and apply corrective actions. l Collaborate with other teams to restore services and implement temporary and permanent solutions. Configuration & Troubleshooting Perform configuration changes and updates for routers, switches, firewalls, and other network hardware as necessary. Troubleshoot connectivity issues, performance bottlenecks, and other network faults. Network Optimization Perform routine assessments of network performance, providing recommendations for optimization. Assist in the planning and implementation of network upgrades, expansions, and capacity improvements. Security & Compliance Implementation of Security Protocols Technical Skills Strong understanding of IP networking, including TCP/IP, DNS, DHCP, VPNs, and VLANs. Familiarity with SD-WAN, routing, and switching protocols (OSPF, BGP, MPLS, etc.). l Experience with network security (firewalls, IDS/IPS, VPNs) and troubleshooting network security breaches. Experience working in a SOC or Regulatory controlled environment Soft Skills Excellent problem-solving and analytical abilities. Strong communication skills, both written and verbal. Ability to work effectively under pressure in a fast-paced environment. Ability to collaborate with cross-functional teams and external vendors. Attention to detail and a proactive attitude towards network maintenance and optimization. Flexible schedule, including the ability to work nights and weekends Possibility for on-call engagements Maintenance windows for internal and external system support Salary Range: $95K-$105K (Based Upon Experience) PIde92fb30533c-6345

Communication Technology Services (CTS ) is one of the largest integrators and managed service providers for enterprise cellular networks in the U.S., specializing in the design, installation and support of Distributed Antenna System (DAS), Small Cell, and 4G/5G Private Wireless Networks for Enterprise. We are seeking an Assistant Manager for our NOC (Network Operations Center) based in Greenville, South Carolina. Local candidates highly preferred who can work on-site. We are open to remote candidates who reside in the Tri- State area of South Carolina, North Carolina and Tennessee depending on their experience with Fiber/Passive DAS (Distributed Antenna Systems) Network Operations Management. The NOC Assistant Manager plays a crucial role in shaping and optimizing the Network Operations Center (NOC) operational processes. This position is responsible for ensuring the efficient functioning of monitoring systems, overseeing NOC technicians, and facilitating seamless regional communication. In addition, the Assistant Manager leads project management initiatives to enhance NOC performance and service delivery. This strategic role goes beyond daily operations, focusing on leadership, mentorship, and the continuous improvement of network performance, service quality, and operational effectiveness. Key Responsibilities: Process Development and Management: Design, implement, and refine operational processes within the NOC to enhance efficiency and effectiveness. Develop and maintain Standard Operating Procedures (SOPs) for network monitoring, incident response, and ticketing management. Personnel Management: Supervise, mentor, and train NOC staff to maintain high technical standards and procedural compliance. Conduct performance evaluations and provide ongoing development opportunities to enhance team capabilities and knowledge. Communication Liaison & Relationship Management: Act as the primary point of contact for regional coordination involving customer onboarding, installation, and operational concerns. Facilitate effective communication between the NOC and regional teams to ensure alignment in dispatch and resolution of regional issues. Serve as an escalation point for customer interactions and play a key role in customer onboarding and relationship development. Project Management: Manage projects related to the setup, upgrading, and optimizing core operational platforms and NOC processes while taking on the lead on projects when necessary. Monitor project progress, allocate resources efficiently, and ensure timely achievement of project milestones. Operational Oversight: Oversee the day-to-day operations of the NOC, ensuring adherence to customer Distributed Antenna System (DAS) and network availability requirements. l Monitor system alerts and alarms and coordinate timely triage, response, and resolution to minimize downtime, SLA compliance and ensure network integrity. Support and Administration: Maintain and update system databases, ticketing systems, and maintenance dispatch processes to ensure accuracy and efficiency. Provide administrative support and assist with billing as required, following directives from the NOC Manager. Trend Analysis and Reporting: Conduct trend analysis on alarms and incidents to identify patterns and opportunities for process improvements. Prepare and present Monthly Reports on NOC performance and track project statuses to ensure alignment with objectives. Required Skills and Qualifications: Attention to Detail: Demonstrated accuracy and thoroughness in all operational tasks and documentation. Communication: Excellent verbal and written communication skills, with the ability to collaborate effectively with regional teams and NOC staff. Experience: Minimum of 2 years in systems/network monitoring, process development, or a related role. Familiarity with CTS Operations Standards, Fiber/Passive DAS, and WLAN systems is essential. Education/Certifications: Relevant certifications (e.g., A+, Security+, Network+, Server+) or equivalent professional experience. Technical Skills: Proficient in Windows, Microsoft Office, Visio, and IBWave platforms. Strong problem-solving skills, with the ability to mentor and support field technicians effectively. This position demands a balance of technical expertise, leadership, and strong communication skills to ensure the continued success and improvement of the NOC's operations. Salary range: 70-75K This is full time, salaried position and we offer benefits including Medical, Dental, Vision, Paid Time Off (PTO), Paid Holidays and 401K. PI88362d00d3dc-9694

Communication Technology Services (CTS ) is one of the largest integrators and managed service providers for enterprise cellular networks in the U.S., specializing in the design, installation and support of Distributed Antenna System (DAS), Small Cell, and 4G/5G Private Wireless Networks for Enterprise. We are open to This person should be based in the Greenville,SC area. If you think you may have what it takes, apply today! JOB DESCRIPTION The Administrative Assistant will provide direct administrative and project coordination support to the Network Operations Center (NOC). Working closely with NOC Technicians, NOC Management, and Regional Coordinators, this role ensures seamless operations and effective internal communication. The ideal candidate is highly organized, detail-oriented, and possesses strong communication and multitasking abilities within a dynamic office environment. Key Responsibilities: Customer Onboarding Support Compile and manage onboarding documentation for new clients and projects. Review and process new customer data. Verify invoicing status and monitor contract renewals. Assist in preparing for onboarding meetings and supporting related objectives. Project & Billing Coordination Update and maintain project data in project management software (SiteTracker). Track Time & Materials (T&M) billing reports. Assist in quote creation and manage equipment procurement workflows. Operational Support & Reporting Support ticket tracking and monitor SLA compliance. Coordinate with regional teams and issue follow-up reminders as needed. Maintain digital job folders in ShareFile and ensure documentation is current and complete. General Administrative Duties Provide outstanding service to internal teams and external partners. Perform other administrative duties as assigned to support smooth office operations. Required Qualifications: 3-5 years of experience in an administrative assistant or project coordination role. High School Diploma required; Associate or Bachelor's degree preferred. Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook). Strong written and verbal communication skills. Proven ability to multitask, prioritize tasks, and maintain attention to detail. Positive, professional demeanor and a customer-first attitude. Familiarity with inventory or project management tools (e.g., SiteTracker) is a plus. Prior experience in related or front-office support role is advantageous. The above noted job description is not intended to describe, in detail, the multitude of tasks that may be assigned but rather to give a general sense of the responsibilities and expectations of the position. As the nature of business demands change so may the essential functions of this position. Compensation: $20-$25 per hour, commensurate with experience PI802a1e319f70-5711

Communication Technology Services (CTS ) is one of the largest integrators and managed service providers for enterprise cellular networks in the U.S., specializing in the design, installation and support of distributed antenna system (DAS), small cell, and 4G/5G private cellular networks for enterprise customers. We are seeking an experienced cellular industry professional to be a Network Engineer for our highly successful Forte cellular signal source service offering. The Network Engineer is responsible for designing, deploying, and supporting signal source solutions that employ 4G and 5G baseband units and radios from AT&T, Verizon and T-Mobile to power in-building cellular systems. This is an exceptional opportunity to join the CTS Team! We are a dedicated, hard-working group of like-minded individuals who are changing the industry by designing, deploying, and operating industry-leading public and private cellular networks. We offer our customers custom, carrier-grade in-building and campus connectivity solutions, solving and managing the most complex networking challenges. We are seeking key contributors to fuel our continued growth and expansion. If you think you may have what it takes, apply today! Job Description We are seeking a Network Engineer, Signal Source Solutions who has extensive experience with in-building cellular network solutions including both passive and active DAS, Radio Dot , SpiderCloud and OneCell as well as the IP networking technology needed for interconnecting the components of these systems. The ideal candidate has worked at either Verizon, AT&T or T-Mobile as part of their in-building teams and/or has direct experience supporting these network operators having worked at one of the large in-building system OEMs such as ADRF, Commscope, Corning, Ericsson, JMA or SOLiD. The Network Engineer is responsible for both pre-sales technical analysis and the successful deployment of radio systems that support AT&T, Verizon and T-Mobile signal on in-building cellular networks. The Network Engineer will have extensive experience in both in-building cellular system architecture as well as in IP networking, firewall setup, VPN configurations, and other skills needed to design, configure and support the front haul and backhaul networks used to interconnect the RF components of an in-building cellular network. The Network Engineer will combine technical knowledge and cross-organizational skills to coordinate with co-workers managing other aspects of design, project management, and installation. The Network Engineer will directly work with technical staff at the customer site and with engineers at the mobile operators in both the planning and the deployment phases of a project. Key Responsibilities Work with CTS sales organizations to consult with prospects on their requirements and then create signal source bill of materials fitting both the technical requirements of the project as well as scaled to the financial needs of CTS and the customer. Coordinate with CTS in-building RF engineering teams to review iBwave designs and match signal source equipment and IP networking equipment with the DAS or small cell in-building cellular equipment proposed to the customer. Author documentation on rack layouts, IP network configuration, coax connections, and firewall configurations that allow technicians to correctly configure and physically install all the signal source equipment and connect it to the head end and Internet backhaul correctly. Be available to assist over the phone or travel to a site to provide assistance with configurations and troubleshooting of IP networking and signal source equipment. Troubleshoot and resolve problems in IP networking and signal source operation during deployments and also when problems occur with a deployed system during both standard working hours and off hours if called up. Qualifications Experience working as part of an in-building coverage team at AT&T, Verizon or T-Mobile, either as an employee of one of these companies or as a key supplier to these companies is required. Proven track record in designing and deploying in-building cellular networks required. Certifications or relevant work experience in IP networking, VPN configurations, and firewall deployments is required and experience specifically with Fortinet is preferred. Proficiency with the iBwave is required sufficient to review designs, make recommendations on improvements if needed, and to make necessary changes to the signal source equipment contained in the design. Experience working within groups responsible for rapid field deployments preferred. Experience working within groups using comprehensive project management tools to guide and track deployment activities preferred. Demonstrated ability for prioritizing activities, time management and organizing work activities. Highly motivated and self-driven with ability to identify and complete tasks without direct supervision. Strong communication and problem-solving skills. Ability to troubleshoot network problems and work under pressure during both business hours and if called upon, in off-hours. BS/BA degree, preferably in Engineering or equivalent experience. Salary 105-135K commensurate with experience This is full time, salaried position and we offer benefits including Medical, Dental, Vision, Paid Time Off (PTO), Paid Holidays and 401K. PI6fba2d050f44-5515