Allbridge
Remote, Oregon
Company Overview Allbridge is the leading supplier of world class connected technology solutions, services, and support for high-density properties. With more than 35 years of continuous growth and industry experience, Allbridge supports technology in over one million rooms, in 8,000 properties, across North America and the Caribbean, including hotels, resorts, senior-living communities, condominiums, multifamily developments, and mixed-use properties. We are seeking an experienced Technology Design Consulting Lead to drive high-impact client engagements at the intersection of emerging technologies, user-centered design, and strategic business outcomes. This senior leadership role combines deep technical expertise, design thinking leadership, and consulting acumen to guide cross-functional teams in delivering innovative, scalable technology-enabled solutions for our Hospitality and Multi-family clients The ideal candidate is a strategic thinker who excels at translating complex business challenges into elegant, feasible technology + design strategies, while leading talented consultants, designers, and technologists to exceptional delivery. Key Responsibilities Lead end-to-end consulting engagements focused on technology design, Plan Reviews, product/service innovation, and experience strategy Define and oversee technology architecture, interaction design frameworks, and design systems that align with client business goals and technical constraints Guide clients through discovery, ideation, prototyping, and implementation phases, blending human-centered design methods with modern technology evaluation and road mapping Work with high-performing consulting teams (designers, technologists, strategists, PMs), fostering a culture of collaboration, innovation, and excellence Conduct technical and design reviews, risk assessments, and quality assurance across multiple concurrent projects Develop compelling proposals, statements of work, and executive-level presentations to win new business and expand existing accounts Stay ahead of industry trends in emerging technologies (Wifi/Networks, Access Control, CCTV, Audio Visual, Smart IoT) and their application to design-led outcomes Partner closely with client C-suite and senior stakeholders to shape vision, secure buy-in, and measure impact through clear success metrics Contribute to internal practice development: thought leadership, methodology refinement, IP creation, and sales enablement materials Ensure projects are delivered on time, within budget, and to the highest standards of quality and client satisfaction Review design drawing change logs to verify changes have been documented. Create, review and respond to RFPs with a sense of urgency. Qualifications & Experience 5+ years of progressive experience in technology consulting and/or sales engineering with Hospitality and Multi-family technologies Proven track record leading complex technology + design initiatives that delivered measurable business value (e.g., improved user adoption, revenue growth, operational efficiency) Extensive project management skills, ensuring client deliverables are provided on-time as the projects progress. Strong portfolio showcasing work across digital products, services, platforms, or experience ecosystems Technical & Design Expertise Deep understanding of modern technology stacks in Hospitality and MDU Fluency in Bluebeam, Smartsheets, notetaking, Excel Experience bridging design and engineering - ability to translate between creative vision and technical feasibility Soft Skills & Attributes Exceptional client-facing communication, presentation and storytelling skills - able to influence executives and inspire teams Strategic mindset with strong business acumen and commercial awareness Comfortable with ambiguity; thrives in fast-paced, high-stakes consulting environments Natural leader who builds trust, motivates others, and drives accountability Intellectual curiosity and commitment to continuous learning Workplace Benefits We Offer In addition to earnings and other incentives, Allbridge offers a comprehensive package of benefits, based on eligibility, typically for regular, full-time positions, some of which includes: Medical and Prescription options, Dental, Orthodontics and Vision Plans Rich HSA company-funded options and Flexible Spending accounts 100% Company paid premiums for Short Term Disability Life and Accidental Death and Dismemberment insurance Plan options Supplemental Insurance Plan options 401(k) Profit-Sharing Retirement plan Flexible Paid Time Off after 60 days of employment Paid Holidays, per Employee Handbook Work culture supportive of diversity and inclusion Equal Opportunity Employer Statement: Allbridge is an Equal Opportunity Employer. Allbridge does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status or any other basis covered by appropriate law. All employment is decided on the basis of qualifications, merit, and business need. PI4f7d748007a7-9982
Company Overview Allbridge is the leading supplier of world class connected technology solutions, services, and support for high-density properties. With more than 35 years of continuous growth and industry experience, Allbridge supports technology in over one million rooms, in 8,000 properties, across North America and the Caribbean, including hotels, resorts, senior-living communities, condominiums, multifamily developments, and mixed-use properties. We are seeking an experienced Technology Design Consulting Lead to drive high-impact client engagements at the intersection of emerging technologies, user-centered design, and strategic business outcomes. This senior leadership role combines deep technical expertise, design thinking leadership, and consulting acumen to guide cross-functional teams in delivering innovative, scalable technology-enabled solutions for our Hospitality and Multi-family clients The ideal candidate is a strategic thinker who excels at translating complex business challenges into elegant, feasible technology + design strategies, while leading talented consultants, designers, and technologists to exceptional delivery. Key Responsibilities Lead end-to-end consulting engagements focused on technology design, Plan Reviews, product/service innovation, and experience strategy Define and oversee technology architecture, interaction design frameworks, and design systems that align with client business goals and technical constraints Guide clients through discovery, ideation, prototyping, and implementation phases, blending human-centered design methods with modern technology evaluation and road mapping Work with high-performing consulting teams (designers, technologists, strategists, PMs), fostering a culture of collaboration, innovation, and excellence Conduct technical and design reviews, risk assessments, and quality assurance across multiple concurrent projects Develop compelling proposals, statements of work, and executive-level presentations to win new business and expand existing accounts Stay ahead of industry trends in emerging technologies (Wifi/Networks, Access Control, CCTV, Audio Visual, Smart IoT) and their application to design-led outcomes Partner closely with client C-suite and senior stakeholders to shape vision, secure buy-in, and measure impact through clear success metrics Contribute to internal practice development: thought leadership, methodology refinement, IP creation, and sales enablement materials Ensure projects are delivered on time, within budget, and to the highest standards of quality and client satisfaction Review design drawing change logs to verify changes have been documented. Create, review and respond to RFPs with a sense of urgency. Qualifications & Experience 5+ years of progressive experience in technology consulting and/or sales engineering with Hospitality and Multi-family technologies Proven track record leading complex technology + design initiatives that delivered measurable business value (e.g., improved user adoption, revenue growth, operational efficiency) Extensive project management skills, ensuring client deliverables are provided on-time as the projects progress. Strong portfolio showcasing work across digital products, services, platforms, or experience ecosystems Technical & Design Expertise Deep understanding of modern technology stacks in Hospitality and MDU Fluency in Bluebeam, Smartsheets, notetaking, Excel Experience bridging design and engineering - ability to translate between creative vision and technical feasibility Soft Skills & Attributes Exceptional client-facing communication, presentation and storytelling skills - able to influence executives and inspire teams Strategic mindset with strong business acumen and commercial awareness Comfortable with ambiguity; thrives in fast-paced, high-stakes consulting environments Natural leader who builds trust, motivates others, and drives accountability Intellectual curiosity and commitment to continuous learning Workplace Benefits We Offer In addition to earnings and other incentives, Allbridge offers a comprehensive package of benefits, based on eligibility, typically for regular, full-time positions, some of which includes: Medical and Prescription options, Dental, Orthodontics and Vision Plans Rich HSA company-funded options and Flexible Spending accounts 100% Company paid premiums for Short Term Disability Life and Accidental Death and Dismemberment insurance Plan options Supplemental Insurance Plan options 401(k) Profit-Sharing Retirement plan Flexible Paid Time Off after 60 days of employment Paid Holidays, per Employee Handbook Work culture supportive of diversity and inclusion Equal Opportunity Employer Statement: Allbridge is an Equal Opportunity Employer. Allbridge does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status or any other basis covered by appropriate law. All employment is decided on the basis of qualifications, merit, and business need. PI4f7d748007a7-9982
Allbridge
Tomball, Texas
Company Overview Allbridge is the leading supplier of world class connected technology solutions, services, and support for high-density properties. With more than 35 years of continuous growth and industry experience, Allbridge supports technology in over one million rooms, in 8,000 properties, across North America and the Caribbean, including hotels, resorts, senior-living communities, condominiums, multifamily developments, and mixed-use properties. Job Summary: In the role of Service Desk Engineer II, the individual is tasked with overseeing a comprehensive range of responsibilities to ensure efficient transition and onboarding of new builds and clients, as well as offboarding and project management for system refreshes. Key responsibilities include acting as the main point of contact (POC) for clients, coordinating the onboarding process, managing project buildouts, overseeing the use of project management tools like NetSuite, and facilitating coordination among subcontractors, third-party vendors, and both field and remote migration resources. This role demands a meticulous approach to systems review and quality control across various platforms including NetSuite, Salesforce, Smartsheet, and standard managed service provider technology stack, ensuring seamless integration and operational excellence. The process encapsulates a thorough 90-day review for each client to ensure all services meet the expected standards and requirements. Furthermore, the role expands to include the coordination and management of Building Systems Refresh Projects and Brand Initiative Projects, requiring keen oversight on Salesforce queue management, opportunity assessment, and the orchestration of quotes with Sales Representatives and Engineers. This position is pivotal in maintaining the bridge between sales initiatives and technical execution, involving direct communication with clients to confirm project specifications, and ensuring the accuracy of provided quotes. Additionally, the role encompasses the significant responsibility of managing the annual CAPEX/OPEX budget creation and client reviews, which involves generating client-specific templates, soliciting quotes in alignment with brand or Allbridge standards, and conducting detailed client reviews of submitted budgets. This comprehensive suite of responsibilities underscores the critical role of the Managed Services BOH personnel in ensuring client satisfaction, operational efficiency, and the strategic alignment of services with client needs and organizational goals. This role reports to the Senior Service Desk Manager. Essential Job Functions and Responsibilities: Act as main point of contact during life cycle of assigned projects for external clients and internal team members. Schedule and coordinate on site and remote resources for site surveys, scheduled migrations, and project tasks. Create and maintain project plans based on project type to ensure Allbridge standards and client expectations are met Manage and update internal systems in service project deliverables in Salesforce and or Netsuite. Issue and track sub-contractor purchase orders and invoices in internal systems for assigned projects as needed. Schedule and manage third party vendors to complete scheduled scope based on assigned project or client needs. Schedule and complete managed services client onboarding training for all newly onboarded clients. Complete final managed services technology stack quality control check to ensure project scope of work and services are properly implemented to meet Allbridge standards and or client expectations. Schedule and complete 90-day service and business review with newly onboarded clients and provide feedback to internal parties and align processes based on client feedback. Create and update annual capital and operational budgets for all managed services clients to include adherence to Allbridge, security and or brand standards. Schedule and review annual capital and operational budgets with clients upon request. Coordinate with internal resources to receive quotes based on client property technology refresh needs to include in annual budget review. Coordinate with internal resources to receive quotes based on client property technology requests. Required Qualifications: At least 2 years of experience in IT managed services/help desk, preferably in the hospitality industry. Experience with project managing variety of IT products and recurring services. Experience in managing third party vendors, contractors, and timelines. A strong interest in project management. Advanced computer skills and in-depth knowledge of different operating systems, network administration and service desk administration. Project management and leadership skills for managing projects and the teams involved with them. Strong written and verbal communication skills to coordinate with team members and management and explain technical issues. Analytical and problem-solving skills to handle any issues that occur during project completion. Organization and time management skills to keep projects on track and within budget. Excellent resource planning and task scheduling skills. Flexibility for up to 20% travel. Positive and committed initiative-taker, structured, goal-oriented. Ability to work one week on call per month to support critical issues (6 pm - 6 am CT Monday to Friday, Saturday/Sunday all day) Workplace Benefits We Offer In addition to earnings and other incentives Allbridge offers a comprehensive package of benefits, based on eligibility, typically for regular, full-time positions, some of which includes: Medical and Prescription options, Dental, Orthodontics and Vision Plans Rich HSA company-funded options and Flexible Spending accounts 100% Company paid premiums for Short Term Disability Life and Accidental Death and Dismemberment insurance Plan options Supplemental Insurance Plan options 401(k) Profit-Sharing Retirement plan Flexible Paid Time Off after 60 days of employment Paid Holidays, per Employee Handbook Workplace culture supportive of diversity and inclusion Equal Opportunity Employer Statement: Allbridge is an Equal Opportunity Employer. Allbridge does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status, or any other basis covered by appropriate law. All employment is decided on the basis of qualifications, merit, and business need. PIfbc4efbe5-
Company Overview Allbridge is the leading supplier of world class connected technology solutions, services, and support for high-density properties. With more than 35 years of continuous growth and industry experience, Allbridge supports technology in over one million rooms, in 8,000 properties, across North America and the Caribbean, including hotels, resorts, senior-living communities, condominiums, multifamily developments, and mixed-use properties. Job Summary: In the role of Service Desk Engineer II, the individual is tasked with overseeing a comprehensive range of responsibilities to ensure efficient transition and onboarding of new builds and clients, as well as offboarding and project management for system refreshes. Key responsibilities include acting as the main point of contact (POC) for clients, coordinating the onboarding process, managing project buildouts, overseeing the use of project management tools like NetSuite, and facilitating coordination among subcontractors, third-party vendors, and both field and remote migration resources. This role demands a meticulous approach to systems review and quality control across various platforms including NetSuite, Salesforce, Smartsheet, and standard managed service provider technology stack, ensuring seamless integration and operational excellence. The process encapsulates a thorough 90-day review for each client to ensure all services meet the expected standards and requirements. Furthermore, the role expands to include the coordination and management of Building Systems Refresh Projects and Brand Initiative Projects, requiring keen oversight on Salesforce queue management, opportunity assessment, and the orchestration of quotes with Sales Representatives and Engineers. This position is pivotal in maintaining the bridge between sales initiatives and technical execution, involving direct communication with clients to confirm project specifications, and ensuring the accuracy of provided quotes. Additionally, the role encompasses the significant responsibility of managing the annual CAPEX/OPEX budget creation and client reviews, which involves generating client-specific templates, soliciting quotes in alignment with brand or Allbridge standards, and conducting detailed client reviews of submitted budgets. This comprehensive suite of responsibilities underscores the critical role of the Managed Services BOH personnel in ensuring client satisfaction, operational efficiency, and the strategic alignment of services with client needs and organizational goals. This role reports to the Senior Service Desk Manager. Essential Job Functions and Responsibilities: Act as main point of contact during life cycle of assigned projects for external clients and internal team members. Schedule and coordinate on site and remote resources for site surveys, scheduled migrations, and project tasks. Create and maintain project plans based on project type to ensure Allbridge standards and client expectations are met Manage and update internal systems in service project deliverables in Salesforce and or Netsuite. Issue and track sub-contractor purchase orders and invoices in internal systems for assigned projects as needed. Schedule and manage third party vendors to complete scheduled scope based on assigned project or client needs. Schedule and complete managed services client onboarding training for all newly onboarded clients. Complete final managed services technology stack quality control check to ensure project scope of work and services are properly implemented to meet Allbridge standards and or client expectations. Schedule and complete 90-day service and business review with newly onboarded clients and provide feedback to internal parties and align processes based on client feedback. Create and update annual capital and operational budgets for all managed services clients to include adherence to Allbridge, security and or brand standards. Schedule and review annual capital and operational budgets with clients upon request. Coordinate with internal resources to receive quotes based on client property technology refresh needs to include in annual budget review. Coordinate with internal resources to receive quotes based on client property technology requests. Required Qualifications: At least 2 years of experience in IT managed services/help desk, preferably in the hospitality industry. Experience with project managing variety of IT products and recurring services. Experience in managing third party vendors, contractors, and timelines. A strong interest in project management. Advanced computer skills and in-depth knowledge of different operating systems, network administration and service desk administration. Project management and leadership skills for managing projects and the teams involved with them. Strong written and verbal communication skills to coordinate with team members and management and explain technical issues. Analytical and problem-solving skills to handle any issues that occur during project completion. Organization and time management skills to keep projects on track and within budget. Excellent resource planning and task scheduling skills. Flexibility for up to 20% travel. Positive and committed initiative-taker, structured, goal-oriented. Ability to work one week on call per month to support critical issues (6 pm - 6 am CT Monday to Friday, Saturday/Sunday all day) Workplace Benefits We Offer In addition to earnings and other incentives Allbridge offers a comprehensive package of benefits, based on eligibility, typically for regular, full-time positions, some of which includes: Medical and Prescription options, Dental, Orthodontics and Vision Plans Rich HSA company-funded options and Flexible Spending accounts 100% Company paid premiums for Short Term Disability Life and Accidental Death and Dismemberment insurance Plan options Supplemental Insurance Plan options 401(k) Profit-Sharing Retirement plan Flexible Paid Time Off after 60 days of employment Paid Holidays, per Employee Handbook Workplace culture supportive of diversity and inclusion Equal Opportunity Employer Statement: Allbridge is an Equal Opportunity Employer. Allbridge does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status, or any other basis covered by appropriate law. All employment is decided on the basis of qualifications, merit, and business need. PIfbc4efbe5-