CAI

Help Desk Analyst Req number: R7354 Employment type: Full time Worksite flexibility: Onsite Who we are CAI is a global services firm with over 9,000 associates worldwide and a yearly revenue of $1.3 billion+. We have over 40 years of excellence in uniting talent and technology to power the possible for our clients, colleagues, and communities. As a privately held company, we have the freedom and focus to do what is right-whatever it takes. Our tailor-made solutions create lasting results across the public and commercial sectors, and we are trailblazers in bringing neurodiversity to the enterprise. Job Summary We are looking for a motivated Help Desk Analyst ready to take us to the next level! If you have the experience providing first level support to users resolving issues related to a new Salesforce-base application and are looking for your next career move, apply now! Job Description We are looking for a Help Desk Analyst to provide first-line support to users, addressing their questions and resolving issues related to the new Salesforce-based application . This position will be a full-time contract and onsite in Trenton, NJ. What You'll Do Provide first-line support to users, addressing their questions and resolving issues related to the new Salesforce-based application Log and track support requests, ensuring all issues are documented and resolved in a timely manner Escalate complex issues to higher-level support or specialized teams as necessary Maintain accurate records of support requests and resolutions Communicate effectively with users to understand their issues and provide clear and concise solutions Assist in training users on the new application and provide guidance on best practices Monitor the performance of the application and report any recurring issues or trends Work closely with the Help Desk Lead and other team members to ensure high levels of user satisfaction and support quality What You'll Need Required: 2+ years of relevant experience in help desk or IT support roles Bachelor's degree in Information Technology, Computer Science, or a related field Strong problem-solving and analytical skills Excellent communication and interpersonal skills Proficiency in using help desk software and ticketing systems Ability to work independently and as part of a team Strong organizational and detail-oriented capabilities Preferred: Familiarity with Salesforce-based applications is a plus Physical Demands Ability to safely and successfully perform the essential job functions consistent with the ADA and other federal, state, and local standards Sedentary work that involves sitting or remaining stationary most of the time with occasional need to move around the office to attend meetings, etc. Ability to conduct repetitive tasks on a computer, utilizing a mouse, keyboard, and monitor Reasonable accommodation statement If you require a reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employment selection process, please direct your inquiries to or 824 - 8111. $26 - $28 per hour The pay range for this position is listed above. Exact compensation may vary based on several factors, including location, experience, and education. Benefit packages include medical, dental, and vision insurance, as well as 401k retirement account access. Employees in this role may also be entitled to paid sick leave and/or other paid time off as provided by applicable law.

Senior Organizational Change Management (OCM) Business Analyst Req number: R6110 Employment type: Full time Worksite flexibility: Hybrid Who we are CAI is a global services firm with over 9,000 associates worldwide and a yearly revenue of $1.3 billion+. We have over 40 years of excellence in uniting talent and technology to power the possible for our clients, colleagues, and communities. As a privately held company, we have the freedom and focus to do what is right-whatever it takes. Our tailor-made solutions create lasting results across the public and commercial sectors, and we are trailblazers in bringing neurodiversity to the enterprise. Job Summary As the Senior OCM Business Analyst, you will play a key role in driving organizational change, fostering user adoption of new projects and technologies, and building a strong leadership network of trusted advisors. Job Description We are looking for a highly motivated and driven Senior Organizational Change Management (OCM) Business Analyst to join our team in Newark, Delaware . This is a full-time, salaried opportunity that is hybrid and requires on-site work three days per week (Tuesday - Thursday). The OCM Business Analyst will play a key role in driving organizational change, fostering user adoption of new projects and technologies, and building a strong leadership network of trusted advisors. What You'll Do Assist in developing and maintaining communication plans, training materials, and stakeholder registries. Identify and report potential risks and issues, ensuring timely resolution. Collaborate with vendors, PMO team members, clients, and OCM personnel to execute OCM deliverables and interventions. Complete deliverables to ensure effective communications, training, education, and project plans while meeting deadlines and quality standards. Provide support for implementing OCM interventions, such as the Change Champion Network, to facilitate business process improvements and technology modernization efforts. Ensure tasks align with the goals, culture, and strategy of CAI and the client organization. Contribute to the development of short- and long-term goals, KPIs, and objectives, and execute tasks to meet defined targets. Foster collaboration with the client, PMO, vendors, and colleagues to support transformational initiatives. Maintain a professional attitude, accept accountability, and contribute to a positive team environment. Act as a trusted resource to clients, ensuring user adoption of new processes and technologies. What You'll Need Required: 6+ years of experience supporting organizational change management efforts in a PMO or similar environment. Proven ability to deliver tasks, report progress, and address risks in a professional manner. Excellent collaboration and communication skills with a focus on building trusted relationships. Ability to work in a hybrid environment in Newark, Delaware, with a commitment to meeting business needs. Physical Demands Ability to safely and successfully perform the essential job functions consistent with the ADA and other federal, state, and local standards Sedentary work involving sitting or remaining stationary most of the time with occasional need to move around the office to attend meetings, etc. Ability to conduct repetitive tasks on a computer, utilizing a mouse, keyboard, and monitor Reasonable accommodation statement If you require a reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employment selection process, please direct your inquiries to or 824 - 8111. $115,000 - $125,000 per year The pay range for this position is listed above. Exact compensation may vary based on several factors, including location, experience, and education. Benefit packages include medical, dental, and vision insurance, as well as 401k retirement account access. Employees in this role receive paid time off and may also be entitled to paid sick leave and/or other paid time off as provided by applicable law.

IT Infrastructure Project Manager Req number: R7322 Employment type: Full time Worksite flexibility: Onsite Who we are CAI is a global services firm with over 9,000 associates worldwide and a yearly revenue of $1.3 billion+. We have over 40 years of excellence in uniting talent and technology to power the possible for our clients, colleagues, and communities. As a privately held company, we have the freedom and focus to do what is right-whatever it takes. Our tailor-made solutions create lasting results across the public and commercial sectors, and we are trailblazers in bringing neurodiversity to the enterprise. Job Summary We are looking for a motivated IT Infrastructure Project Manager ready to take us to the next level! If you have strong project management, communication, and procurement skills, and are excited about managing large-scale IT operational fleet projects with opportunities to support Dry Dock deployments, and are looking for your next career move, apply now. Job Description We are looking for an IT Infrastructure Project Manager to oversee the management of one or multiple moderately complex projects concurrently. This position will be a contract and onsite in Miramar, FL, with up to 25% global travel. Due to the specific legal and contractual requirements associated with this position, this role will be direct employment with CAI. This position does not offer work authorization sponsorship now or in the future. What You'll Do Manage large-scale IT operational fleet projects (shipboard) from inception through handover to the Deployment Team for execution Coordinate cross-team efforts, manage business and IT expectations, scope definition, scope management, and documentation Validate budgets, oversee procurement processes, facilitate design conversations, and obtain sign-off Communicate project progress and details with senior management through discussions and formal presentations Define and drive project schedules, manage vendors, and align project goals with IT strategic technology and process goals Support deployment activities as needed, including planning and delivery of IT scope for Dry Docks What You'll Need Required: 3-5+ years of infrastructure project management experience Familiarity with project methodologies in a Waterfall environment Understanding of Enterprise Technologies and their application Proficiency in MS Projects or similar tools Strong problem-solving and issue resolution skills Excellent communication skills for business presentations and large audience discussions HR skills, including team building, performance evaluations, coaching, and problem-solving Willingness to travel (up to 25%) Ability to lift up to 15 pounds Preferred: PMP certification Previous shipboard experience Experience managing large, complex projects Physical Demands Ability to safely and successfully perform the essential job functions consistent with the ADA and other federal, state, and local standards Sedentary work that involves sitting or remaining stationary most of the time, with occasional need to move around the office to attend meetings, etc. Ability to conduct repetitive tasks on a computer, utilizing a mouse, keyboard, and monitor Reasonable accommodation statement If you require a reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employment selection process, please direct your inquiries to or 824 - 8111. $60.00-$65.00 per hour The pay range for this position is listed above. Exact compensation may vary based on several factors, including location, experience, and education. Benefit packages include medical, dental, and vision insurance, as well as 401k retirement account access. Employees in this role may also be entitled to paid sick leave and/or other paid time off as provided by applicable law.

Business Analyst Req number: R7362 Employment type: Full time Worksite flexibility: Onsite Who we are CAI is a global services firm with over 9,000 associates worldwide and a yearly revenue of $1.3 billion+. We have over 40 years of excellence in uniting talent and technology to power the possible for our clients, colleagues, and communities. As a privately held company, we have the freedom and focus to do what is right-whatever it takes. Our tailor-made solutions create lasting results across the public and commercial sectors, and we are trailblazers in bringing neurodiversity to the enterprise. Job Summary We are looking for a motivated Business Analyst ready to take us to the next level! If you have strong documentation, requirements gathering, and great communication skills, and are looking for your next career move, apply now. Job Description We are looking for a Business Analyst who will support IT documentation and requirements gathering efforts. This role partners with cross functional teams to translate business and technical needs into clear, high quality documentation while operating independently and delivering results in a fast paced environment. This position will be a contract role and onsite in Miramar, FL. Due to the specific legal and contractual requirements associated with this position, this role will be direct employment with CAI. This position does not offer work authorization sponsorship now or in the future. What You'll Do Gather, analyze, and document business and technical requirements in collaboration with IT and cross functional stakeholders Translate complex IT concepts into clear, concise documentation for technical and non technical audiences Support process analysis to identify gaps, risks, and improvement opportunities Maintain accurate documentation, standards, and artifacts throughout the engagement Communicate effectively with stakeholders, providing clear updates, insights, and recommendations What You'll Need Required: 3+ years of experience in a Business Analyst, IT Analyst, or similar business/technical contract role Proficiency with relevant hardware, software, or equipment Familiarity with ticketing systems and documentation practices Preferred: Ability to work independently and in team and cross functional environments Strong verbal and written communication skills with solid analytical capabilities Physical Demands Ability to safely and successfully perform the essential job functions consistent with the ADA and other federal, state, and local standards Sedentary work that involves sitting or remaining stationary most of the time with occasional need to move around the office to attend meetings, etc. Ability to conduct repetitive tasks on a computer, utilizing a mouse, keyboard, and monitor Reasonable accommodation statement If you require a reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employment selection process, please direct your inquiries to or 824 - 8111. $40.00 per hour The pay range for this position is listed above. Exact compensation may vary based on several factors, including location, experience, and education. Benefit packages include medical, dental, and vision insurance, as well as 401k retirement account access. Employees in this role may also be entitled to paid sick leave and/or other paid time off as provided by applicable law.

Technical Writer Req number: R7394 Employment type: Full time Worksite flexibility: Onsite Who we are CAI is a global services firm with over 9,000 associates worldwide and a yearly revenue of $1.3 billion+. We have over 40 years of excellence in uniting talent and technology to power the possible for our clients, colleagues, and communities. As a privately held company, we have the freedom and focus to do what is right-whatever it takes. Our tailor-made solutions create lasting results across the public and commercial sectors, and we are trailblazers in bringing neurodiversity to the enterprise. Job Summary As the Technical Writer you will be responsible for researching, organizing, writing, editing, and producing manufacturing documentation. Job Description We are looking for a Technical Documentation Specialist to manage and enhance our technical documentation processes and support continuous improvement initiatives. This position will be Full-Time and on-site in Fairview, NC and Arden, NC. What You'll Do Format, publish, and manage technical documents, specifications, and work instructions in accordance with company and industry standards Ensure all documentation is properly controlled and published within the Quality Management System (QMS) Collaborate with process engineers and subject matter experts to gather, clarify, and update technical content Support audits and compliance activities by ensuring documentation is accurate, up-to-date, and readily accessible Identify opportunities to streamline administrative and documentation processes Support the digitization of manufacturing process documents Participate in cross-functional meetings to support project planning and execution Provide feedback and recommendations for process enhancements What You'll Need Required: Strong organizational and communication skills Familiarity with QMS platforms and document control best practices Ability to manage multiple priorities in a fast-paced environment Expert proficiency with Microsoft Office and document management systems Preferred: Experience in manufacturing, engineering administration, or technical documentation Experience with CAD drawings and modeling Physical Demands Ability to safely and successfully perform the essential job functions consistent with the ADA and other federal, state, and local standards Ability to conduct repetitive tasks on a computer, utilizing a mouse, keyboard, and monitor Must be able to communicate with customers/team members over the phone and in person Sedentary work that involves sitting or remaining stationary most of the time with occasional need to move around the office to attend meetings, etc. Reasonable accommodation statement If you require a reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employment selection process, please direct your inquiries to or 824 - 8111. $24.00 per hour The pay range for this position is listed above. Exact compensation may vary based on several factors, including location, experience, and education. Benefit packages include medical, dental, and vision insurance, as well as 401k retirement account access. Employees in this role may also be entitled to paid sick leave and/or other paid time off as provided by applicable law.

Financial Data Analyst Req number: R6473 Employment type: Full time Worksite flexibility: Onsite Who we are CAI is a global services firm with over 9,000 associates worldwide and a yearly revenue of $1.3 billion+. We have over 40 years of excellence in uniting talent and technology to power the possible for our clients, colleagues, and communities. As a privately held company, we have the freedom and focus to do what is right-whatever it takes. Our tailor-made solutions create lasting results across the public and commercial sectors, and we are trailblazers in bringing neurodiversity to the enterprise. Job Summary We are looking for a motivated Financial Data Analyst ready to take us to the next level! If you have financial management experience, strong analytical skills and advanced Excel expertise, and are looking for your next career move, apply now. Job Description We are looking for a Financial Data Analyst to track, monitor, analyze, and report on the performance and status of IT Product Construction projects. The role supports portfolio management decision-making by providing insights into project financial performance, resource allocation, risk mitigation, and strategic alignment. The analyst will assist in identifying trends and areas for process improvement, while collaborating with various teams. The role involves working closely with project managers, stakeholders, and executive leadership to develop dashboards, reports, and presentations that facilitate financial transparency and project success. In essence, the Financial Data Analyst acts as a bridge between project data and decision-making, enabling the PMO to effectively manage projects, optimize performance, and achieve strategic objectives. This position will be a contract and onsite in Miramar, FL. Due to the specific legal and contractual requirements associated with this position, this role will be direct employment with CAI. This position does not offer work authorization sponsorship now or in the future. What You'll Do Gather and analyze data from various project management systems and tools to track project performance against key performance indicators (KPIs), budgets, and timelines. Collect, validate, and analyze project data related to schedules, budgets, risks, and resources Develop and distribute regular project reports, dashboards, and other visualizations to communicate project performance to stakeholders. Identify trends, patterns, and issues through data analysis and recommend corrective actions Ensure the accuracy, completeness, and consistency of project data across the PMO Identify opportunities to improve processes based on data analysis and best practices Collaborate with project teams to improve data collection processes and reporting methods. Assist project managers and teams with data-related tasks, such as creating reports, analyzing data, and troubleshooting issues Support the implementation of new reports, tools, and processes. Assist in the development and maintenance of project documentation and data standards Identify and analyze potential risks based on project data and assist in the development of risk mitigation strategies Effectively communicate data insights and recommendations to stakeholders at various levels of the organization Responsible for budget management for the scope they are accountable for. Manage internal labor in collaboration with Project Managers against the budget. Solid understanding of accounting rules for expense and capital activities What You'll Need Required: Bachelor's degree in business, Data Analytics, Information Systems, or related field 5+ years of financial management experience. Experience in forecasting, budgeting, and month-end close activities 5+ years of advanced knowledge/experience with MS Excel. Advanced Excel skills, including power-pivots, VLOOKUP, and nesting formulas. 5+ years of experience in data analysis, preferably within a PMO or project environment 5+ years of demonstrated experience with data visualization and reporting tools 5+ years of experience communicating with various stakeholders within the organization 3+ years of experience creating presentations in PowerPoint and presenting to executive stakeholders Must be proficient in Microsoft Office (MS Word, Excel, PowerPoint) Experience in data analysis tools like Excel, SQL, Tableau, or Power BI Preferred: Proven experience implementing or improving processes using Excel/data Strong analytical and problem-solving skills Excellent communication and interpersonal skills Experience with Agile, Waterfall, or hybrid project management methodologies Familiarity with project management tools like Jira, Microsoft Project, or Trello Financial analytical skills, including spend curves, burn-rate, and rate-volume analysis. Physical Demands Ability to safely and successfully perform essential job functions consistent with the ADA and other standards Sedentary work involving sitting or remaining stationary most of the time with occasional movement around the office Ability to conduct repetitive tasks on a computer, utilizing a mouse, keyboard, and monitor Reasonable accommodation statement If you require a reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employment selection process, please direct your inquiries to or 824 - 8111. $40.00-$45.00 per hour The pay range for this position is listed above. Exact compensation may vary based on several factors, including location, experience, and education. Benefit packages include medical, dental, and vision insurance, as well as 401k retirement account access. Employees in this role may also be entitled to paid sick leave and/or other paid time off as provided by applicable law.