Northwestern Mutual
Milwaukee, Wisconsin
About the Job: We are looking for an Asst Dir Tech Ops to Lead the response when critical technology services are disrupted and drive lasting improvements that help prevent future outages. As Assistant Director of Major Incident & Problem Management, you'll lead enterprise processes, governance, and operational execution to restore services quickly, eliminate systemic root causes, and strengthen service reliability, stability, and customer experience. You'll serve as the enterprise authority for Major Incident and Problem Management, partnering across technology and business teams and leveraging ServiceNow, operational analytics, and configuration management data to improve operational resilience. What You'll Do: Lead enterprise Major Incident Management. Own governance, standards, policies, procedures, and operational readiness to support a consistent, effective response to critical service disruptions. Direct major incident response and recovery. Coordinate technical, operational, vendor, and business teams through incident command, bridge management, escalations, and recovery activities to restore critical services quickly. Guide executive and stakeholder communications. Deliver clear, timely, and consistent updates during major outages so leaders and business partners understand service impacts and recovery progress. Strengthen 24x7 response readiness. Oversee incident response coverage and on-call support models, and lead training, tabletop exercises, and simulations to prepare teams for high-severity events. Own enterprise Problem Management. Establish governance and root cause analysis standards, and ensure major incidents are evaluated for problem record creation and evidence-based investigation. Drive systemic issue resolution. Identify and prioritize recurring incidents, technology risks, and service reliability concerns based on business impact, risk, and recurrence trends. Maintain executive visibility into major problems and remediation plans. Lead and develop service management professionals. Coach Major Incident Managers, Problem Managers, and related team members, establish operational and performance goals, and foster accountability, collaboration, and continuous improvement. Use operational insights to improve reliability. Develop and monitor incident, problem, availability, and reliability metrics. Analyze outage and disruption trends to identify systemic weaknesses and improvement opportunities. Build cross-functional partnerships. Collaborate with Infrastructure, Applications, Cloud Operations, Site Reliability Engineering, Cybersecurity, Architecture, Service Desk, Change Management, Asset Management, and Configuration Management teams to strengthen operational resilience. Optimize ServiceNow service management capabilities. Serve as the business owner for Incident and Problem Management capabilities, partnering with platform teams to improve workflows, automation, integrations, reporting, and adoption across Incident, Problem, Knowledge, and Service Level Management. Ensure data quality, process integrity, and platform governance. What You'll Bring to the Role: Bachelor's degree in Information Technology, Computer Science, Engineering, or a related field. Eight or more years of experience in IT Operations, Service Management, Site Reliability Engineering, Infrastructure Operations, or Application Support. Five or more years of experience leading Major Incident Management, Problem Management, Site Reliability Engineering, or IT Operations teams. Strong knowledge of ITIL Incident and Problem Management practices, ServiceNow ITSM, Change Management, and Availability Management. Experience managing high-pressure Priority 1 and Priority 2 outages affecting critical business services. Strong crisis leadership and decision-making skills, with the ability to coordinate response efforts under pressure. Clear executive communication and stakeholder management skills, including the ability to communicate service impacts and recovery progress. Expertise in root cause analysis, structured problem-solving, operational governance, and continuous improvement. Ability to influence and collaborate across technical, business, and vendor teams. ServiceNow ITSM certification. (Preferred) Experience leading enterprise-scale, 24x7 operational support organizations. (Preferred) Experience implementing Problem Management and service reliability practices. (Preferred) Skills you have: Technology Reliabilit y- Clarify the reliability, resilience, monitoring, disaster recovery, and continuity outcomes the role owns. Incident Management - Align on the leader's responsibility during high-severity incidents and recovery coordination. IT Service Management - Confirm the maturity and scope of ITIL-based service strategy, delivery, and support expectations. Operational Excellence - Define expected improvements in operational risk, cost, efficiency, and measurable performance. Governance - Confirm governance forums, decision rights, controls, and cross-functional operating rhythms. Strategic Vision & Planning - Align the team's near-term roadmap with enterprise technology priorities and business demand. Talent Development & Planning - Clarify people-leadership expectations, capability building, succession planning, and team development. d Compensation Range: Pay Range - Start: $144,000.00 Pay Range - End: $216,000.00 Geographic Specific Pay Structure: Structure 110: $158,400.00 USD - $237,600.00 USD Structure 115: $165,600.00 USD - $248,400.00 USD We believe in fairness and transparency. It's why we share the salary range for most of our roles. However, final salaries are based on a number of factors, including the skills and experience of the candidate; the current market; location of the candidate; and other factors uncovered in the hiring process. The standard pay structure is listed but if you're living in California, New York City or other eligible location, geographic specific pay structures, compensation and benefits could be applicable, click here to learn more. Grow your career with a best-in-class company that puts our clients' interests at the center of all we do. Get started now! Northwestern Mutual is an equal opportunity employer that welcomes talented individuals of all backgrounds. We are committed to creating and maintaining an environment in which each employee can contribute creative ideas, seek challenges, assume leadership and continue to focus on meeting and exceeding business and personal objectives. Skills Technical Troubleshooting (NM), Strategic People Leadership (NM), Technology Reliability (NM), Operational Excellence (NM), Learning Agility & Critical Thinking (NM), Collaborative Partnership & Planning (NM), Process Improvement, Customer Centricity (NM), Engineering Expertise & Practices, Escalation Tracking (NM), Change Adaptability (NM), Analytical Thinking (NM), IT Service Management (NM), Accountability (NM), Talent Development & Planning (NM), Incident Management (NM), Strategic & Systems Thinking (NM), Adaptive Communication (NM), Business Influence (NM), Governance Framework Design (NM) FIND YOUR FUTURE We're excited about the potential people bring to Northwestern Mutual. You can grow your career here while enjoying first-class perks, benefits, and our commitment to a culture of belonging. Flexible work schedules Concierge service Comprehensive benefits Employee resource groups Powered by SonicJobs (an advertiser on JobG8). By applying, you consent to share your data with SonicJobs and the employer. JobG8 or SonicJobs does not store or use your application data beyond facilitating the application. See Northwestern Mutual Privacy Policy at and SonicJobs Privacy Policy at and Terms of Use at
About the Job: We are looking for an Asst Dir Tech Ops to Lead the response when critical technology services are disrupted and drive lasting improvements that help prevent future outages. As Assistant Director of Major Incident & Problem Management, you'll lead enterprise processes, governance, and operational execution to restore services quickly, eliminate systemic root causes, and strengthen service reliability, stability, and customer experience. You'll serve as the enterprise authority for Major Incident and Problem Management, partnering across technology and business teams and leveraging ServiceNow, operational analytics, and configuration management data to improve operational resilience. What You'll Do: Lead enterprise Major Incident Management. Own governance, standards, policies, procedures, and operational readiness to support a consistent, effective response to critical service disruptions. Direct major incident response and recovery. Coordinate technical, operational, vendor, and business teams through incident command, bridge management, escalations, and recovery activities to restore critical services quickly. Guide executive and stakeholder communications. Deliver clear, timely, and consistent updates during major outages so leaders and business partners understand service impacts and recovery progress. Strengthen 24x7 response readiness. Oversee incident response coverage and on-call support models, and lead training, tabletop exercises, and simulations to prepare teams for high-severity events. Own enterprise Problem Management. Establish governance and root cause analysis standards, and ensure major incidents are evaluated for problem record creation and evidence-based investigation. Drive systemic issue resolution. Identify and prioritize recurring incidents, technology risks, and service reliability concerns based on business impact, risk, and recurrence trends. Maintain executive visibility into major problems and remediation plans. Lead and develop service management professionals. Coach Major Incident Managers, Problem Managers, and related team members, establish operational and performance goals, and foster accountability, collaboration, and continuous improvement. Use operational insights to improve reliability. Develop and monitor incident, problem, availability, and reliability metrics. Analyze outage and disruption trends to identify systemic weaknesses and improvement opportunities. Build cross-functional partnerships. Collaborate with Infrastructure, Applications, Cloud Operations, Site Reliability Engineering, Cybersecurity, Architecture, Service Desk, Change Management, Asset Management, and Configuration Management teams to strengthen operational resilience. Optimize ServiceNow service management capabilities. Serve as the business owner for Incident and Problem Management capabilities, partnering with platform teams to improve workflows, automation, integrations, reporting, and adoption across Incident, Problem, Knowledge, and Service Level Management. Ensure data quality, process integrity, and platform governance. What You'll Bring to the Role: Bachelor's degree in Information Technology, Computer Science, Engineering, or a related field. Eight or more years of experience in IT Operations, Service Management, Site Reliability Engineering, Infrastructure Operations, or Application Support. Five or more years of experience leading Major Incident Management, Problem Management, Site Reliability Engineering, or IT Operations teams. Strong knowledge of ITIL Incident and Problem Management practices, ServiceNow ITSM, Change Management, and Availability Management. Experience managing high-pressure Priority 1 and Priority 2 outages affecting critical business services. Strong crisis leadership and decision-making skills, with the ability to coordinate response efforts under pressure. Clear executive communication and stakeholder management skills, including the ability to communicate service impacts and recovery progress. Expertise in root cause analysis, structured problem-solving, operational governance, and continuous improvement. Ability to influence and collaborate across technical, business, and vendor teams. ServiceNow ITSM certification. (Preferred) Experience leading enterprise-scale, 24x7 operational support organizations. (Preferred) Experience implementing Problem Management and service reliability practices. (Preferred) Skills you have: Technology Reliabilit y- Clarify the reliability, resilience, monitoring, disaster recovery, and continuity outcomes the role owns. Incident Management - Align on the leader's responsibility during high-severity incidents and recovery coordination. IT Service Management - Confirm the maturity and scope of ITIL-based service strategy, delivery, and support expectations. Operational Excellence - Define expected improvements in operational risk, cost, efficiency, and measurable performance. Governance - Confirm governance forums, decision rights, controls, and cross-functional operating rhythms. Strategic Vision & Planning - Align the team's near-term roadmap with enterprise technology priorities and business demand. Talent Development & Planning - Clarify people-leadership expectations, capability building, succession planning, and team development. d Compensation Range: Pay Range - Start: $144,000.00 Pay Range - End: $216,000.00 Geographic Specific Pay Structure: Structure 110: $158,400.00 USD - $237,600.00 USD Structure 115: $165,600.00 USD - $248,400.00 USD We believe in fairness and transparency. It's why we share the salary range for most of our roles. However, final salaries are based on a number of factors, including the skills and experience of the candidate; the current market; location of the candidate; and other factors uncovered in the hiring process. The standard pay structure is listed but if you're living in California, New York City or other eligible location, geographic specific pay structures, compensation and benefits could be applicable, click here to learn more. Grow your career with a best-in-class company that puts our clients' interests at the center of all we do. Get started now! Northwestern Mutual is an equal opportunity employer that welcomes talented individuals of all backgrounds. We are committed to creating and maintaining an environment in which each employee can contribute creative ideas, seek challenges, assume leadership and continue to focus on meeting and exceeding business and personal objectives. Skills Technical Troubleshooting (NM), Strategic People Leadership (NM), Technology Reliability (NM), Operational Excellence (NM), Learning Agility & Critical Thinking (NM), Collaborative Partnership & Planning (NM), Process Improvement, Customer Centricity (NM), Engineering Expertise & Practices, Escalation Tracking (NM), Change Adaptability (NM), Analytical Thinking (NM), IT Service Management (NM), Accountability (NM), Talent Development & Planning (NM), Incident Management (NM), Strategic & Systems Thinking (NM), Adaptive Communication (NM), Business Influence (NM), Governance Framework Design (NM) FIND YOUR FUTURE We're excited about the potential people bring to Northwestern Mutual. You can grow your career here while enjoying first-class perks, benefits, and our commitment to a culture of belonging. Flexible work schedules Concierge service Comprehensive benefits Employee resource groups Powered by SonicJobs (an advertiser on JobG8). By applying, you consent to share your data with SonicJobs and the employer. JobG8 or SonicJobs does not store or use your application data beyond facilitating the application. See Northwestern Mutual Privacy Policy at and SonicJobs Privacy Policy at and Terms of Use at
Northwestern Mutual
Milwaukee, Wisconsin
About the Job: The IT Audit Senior Specialist will be responsible for supporting the planning, execution, and reporting of information technology and cybersecurity audits. This role contributes to risk-based audit work by evaluating IT processes, assessing control design and operating effectiveness, documenting results, and communicating observations and recommendations in a clear, accurate, and professional manner. What You'll Do: Serves as a contributing team member on technology, cybersecurity, and integrated audits under the direction of more experienced audit professionals. Supports audit planning by helping understand business and technology processes, identify relevant risks, develop audit objectives, and define appropriate testing procedures. Evaluates the design and operating effectiveness of controls that manage technology, cybersecurity, operational, regulatory, and financial reporting risks. Performs audit testing across common IT control areas, such as access management, change management, system development, configuration management, data integrity, backup and recovery, business continuity, logging and monitoring, and third-party or cloud-related controls. Prepares clear, logical, well-supported, and accurate workpapers that document procedures performed, evidence reviewed, conclusions reached, and any identified exceptions. Drafts audit observations and issue content that clearly explain the condition, risk, root cause, and recommended corrective action, consistent with department guidelines. Applies working knowledge of audit standards, risk and control concepts, and technology processes to evaluate control gaps and support audit conclusions. Communicates audit status, testing results, potential issues, and recommendations to audit team members, business stakeholders, and IT management in both technical and non-technical terms. Demonstrates effective interviewing, inquiry, and note-taking skills to understand processes, clarify assumptions, validate evidence, and support audit conclusions. Manages assigned audit work across one or more concurrent audits by meeting deadlines, escalating questions or concerns timely, and adjusting to changing priorities. Builds business, technology, cybersecurity, and project management knowledge through audit work, stakeholder interaction, self-directed learning, and professional development. Uses data, reporting, and analytic tools, where applicable, to support audit testing, improve efficiency, and develop deeper insight into risk and control effectiveness. What You'll Bring to the Role: Bachelor's degree in Management Information Systems, Information Technology, Cybersecurity, Risk Management, Accounting, Finance, Business, or a related field. Three or more years of experience in IT audit, cybersecurity audit, internal audit, compliance, technology risk, technology operations, or a related field. Strong written and verbal communication skills, with the ability to document audit work clearly and communicate effectively with technical and non-technical stakeholders. Working knowledge of IT audit concepts, risk and control principles, and common audit standards or frameworks, such as COBIT, NIST, ISO, ITIL, IIA Standards, or similar frameworks. Solid understanding of general IT control topics, including logical access, change management, system development, configuration management, data integrity, encryption, retention and disposal, backup and recovery, business continuity and disaster recovery, logging and monitoring, and vulnerability or security management. Ability to analyze information, identify control gaps, support conclusions with evidence, and communicate the business or technology risk in a practical and understandable way. Strong organization and time management skills, with the ability to manage multiple assignments, meet deadlines, and produce high-quality work. Demonstrated curiosity and willingness to continue developing technical knowledge, audit skills, business acumen, and project management capabilities. Ability to work effectively in a team environment, receive feedback, collaborate with audit colleagues, and build productive relationships with stakeholders. Willingness to obtain or actively work toward a relevant professional certification, such as CISA, CISSP, CIA, CRISC, CISM, CPA, or a similar credential. Experience with a large corporate internal audit function, public accounting firm, consulting firm, financial services organization, or regulated environment preferred. General understanding of Model Audit Rule, SOX, IT general controls, cybersecurity controls, or regulatory-driven audit work preferred. Compensation Range: Pay Range - Start: $70,320.00 Pay Range - End: $105,480.00 Geographic Specific Pay Structure: Structure 110: $77,360.00 USD - $116,040.00 USD Structure 115: $80,880.00 USD - $121,320.00 USD We believe in fairness and transparency. It's why we share the salary range for most of our roles. However, final salaries are based on a number of factors, including the skills and experience of the candidate; the current market; location of the candidate; and other factors uncovered in the hiring process. The standard pay structure is listed but if you're living in California, New York City or other eligible location, geographic specific pay structures, compensation and benefits could be applicable, click here to learn more. Grow your career with a best-in-class company that puts our clients' interests at the center of all we do. Get started now! Northwestern Mutual is an equal opportunity employer that welcomes talented individuals of all backgrounds. We are committed to creating and maintaining an environment in which each employee can contribute creative ideas, seek challenges, assume leadership and continue to focus on meeting and exceeding business and personal objectives. FIND YOUR FUTURE We're excited about the potential people bring to Northwestern Mutual. You can grow your career here while enjoying first-class perks, benefits, and our commitment to a culture of belonging. Flexible work schedules Concierge service Comprehensive benefits Employee resource groups Powered by SonicJobs (an advertiser on JobG8). By applying, you consent to share your data with SonicJobs and the employer. JobG8 or SonicJobs does not store or use your application data beyond facilitating the application. See Northwestern Mutual Privacy Policy at and SonicJobs Privacy Policy at and Terms of Use at
About the Job: The IT Audit Senior Specialist will be responsible for supporting the planning, execution, and reporting of information technology and cybersecurity audits. This role contributes to risk-based audit work by evaluating IT processes, assessing control design and operating effectiveness, documenting results, and communicating observations and recommendations in a clear, accurate, and professional manner. What You'll Do: Serves as a contributing team member on technology, cybersecurity, and integrated audits under the direction of more experienced audit professionals. Supports audit planning by helping understand business and technology processes, identify relevant risks, develop audit objectives, and define appropriate testing procedures. Evaluates the design and operating effectiveness of controls that manage technology, cybersecurity, operational, regulatory, and financial reporting risks. Performs audit testing across common IT control areas, such as access management, change management, system development, configuration management, data integrity, backup and recovery, business continuity, logging and monitoring, and third-party or cloud-related controls. Prepares clear, logical, well-supported, and accurate workpapers that document procedures performed, evidence reviewed, conclusions reached, and any identified exceptions. Drafts audit observations and issue content that clearly explain the condition, risk, root cause, and recommended corrective action, consistent with department guidelines. Applies working knowledge of audit standards, risk and control concepts, and technology processes to evaluate control gaps and support audit conclusions. Communicates audit status, testing results, potential issues, and recommendations to audit team members, business stakeholders, and IT management in both technical and non-technical terms. Demonstrates effective interviewing, inquiry, and note-taking skills to understand processes, clarify assumptions, validate evidence, and support audit conclusions. Manages assigned audit work across one or more concurrent audits by meeting deadlines, escalating questions or concerns timely, and adjusting to changing priorities. Builds business, technology, cybersecurity, and project management knowledge through audit work, stakeholder interaction, self-directed learning, and professional development. Uses data, reporting, and analytic tools, where applicable, to support audit testing, improve efficiency, and develop deeper insight into risk and control effectiveness. What You'll Bring to the Role: Bachelor's degree in Management Information Systems, Information Technology, Cybersecurity, Risk Management, Accounting, Finance, Business, or a related field. Three or more years of experience in IT audit, cybersecurity audit, internal audit, compliance, technology risk, technology operations, or a related field. Strong written and verbal communication skills, with the ability to document audit work clearly and communicate effectively with technical and non-technical stakeholders. Working knowledge of IT audit concepts, risk and control principles, and common audit standards or frameworks, such as COBIT, NIST, ISO, ITIL, IIA Standards, or similar frameworks. Solid understanding of general IT control topics, including logical access, change management, system development, configuration management, data integrity, encryption, retention and disposal, backup and recovery, business continuity and disaster recovery, logging and monitoring, and vulnerability or security management. Ability to analyze information, identify control gaps, support conclusions with evidence, and communicate the business or technology risk in a practical and understandable way. Strong organization and time management skills, with the ability to manage multiple assignments, meet deadlines, and produce high-quality work. Demonstrated curiosity and willingness to continue developing technical knowledge, audit skills, business acumen, and project management capabilities. Ability to work effectively in a team environment, receive feedback, collaborate with audit colleagues, and build productive relationships with stakeholders. Willingness to obtain or actively work toward a relevant professional certification, such as CISA, CISSP, CIA, CRISC, CISM, CPA, or a similar credential. Experience with a large corporate internal audit function, public accounting firm, consulting firm, financial services organization, or regulated environment preferred. General understanding of Model Audit Rule, SOX, IT general controls, cybersecurity controls, or regulatory-driven audit work preferred. Compensation Range: Pay Range - Start: $70,320.00 Pay Range - End: $105,480.00 Geographic Specific Pay Structure: Structure 110: $77,360.00 USD - $116,040.00 USD Structure 115: $80,880.00 USD - $121,320.00 USD We believe in fairness and transparency. It's why we share the salary range for most of our roles. However, final salaries are based on a number of factors, including the skills and experience of the candidate; the current market; location of the candidate; and other factors uncovered in the hiring process. The standard pay structure is listed but if you're living in California, New York City or other eligible location, geographic specific pay structures, compensation and benefits could be applicable, click here to learn more. Grow your career with a best-in-class company that puts our clients' interests at the center of all we do. Get started now! Northwestern Mutual is an equal opportunity employer that welcomes talented individuals of all backgrounds. We are committed to creating and maintaining an environment in which each employee can contribute creative ideas, seek challenges, assume leadership and continue to focus on meeting and exceeding business and personal objectives. FIND YOUR FUTURE We're excited about the potential people bring to Northwestern Mutual. You can grow your career here while enjoying first-class perks, benefits, and our commitment to a culture of belonging. Flexible work schedules Concierge service Comprehensive benefits Employee resource groups Powered by SonicJobs (an advertiser on JobG8). By applying, you consent to share your data with SonicJobs and the employer. JobG8 or SonicJobs does not store or use your application data beyond facilitating the application. See Northwestern Mutual Privacy Policy at and SonicJobs Privacy Policy at and Terms of Use at
