MESSERLI KRAMER P.A.

Summary: Messerli Kramer, a trusted Twin Cities law firm since 1965, is looking for a in-person full-time EDI Supervisor to join our team in Plymouth, MN. This position will supervise a team of EDI and technical specialists who are responsible for the daily data exchange and workflow maintenance necessary to support our data operations environment. More specifically, the Supervisor will oversee staff to ensure that all required EDI transfers occur as scheduled between the firm, our clients and our vendors. The Supervisor will also ensure that file transfer rejections are capably investigated and remediated. Additionally, the Supervisor will ensure that internal system workflow is maintained and adjusted based on business needs. A final primary duty will be to collaborate with operations staff to ensure client directed changes in data mapping are assimilated into our system of record. Essential Functions and Duties for the EDI Supervisor Include: Daily Supervision of EDI staff Monitoring staff daily task lists to ensure all required file transfers occur as scheduled. Working with EDI staff and the Data Operations Development team to troubleshoot file transfer failures. Monitoring EDI rejections, utilizing and enhancing dashboards to identify trends and focus on resolving root causes of issues. Ensuring controls are functional for all manual processes and automated jobs which will alert the team if a file transfer failed or a received file failed to be ingested into the database. Ensuring that EDI staff makes use of existing client echoback exception reports and work with the Data Operations Development team in implementing new automated echoback processes to further validate effective data transfer. Completing change management protocols by reviewing published changes in client mapping requirements. Collaborating with subject matter experts and ensuring specialists correctly installed those changes through use of: system exchange mapping, alterations to Table, Figure, and Listing (TFL) Programming, SSRS/SSIS packages or alterations to SQL extracts. Ensuring Specialists complete all testing requirements from change management including testing of data transfer through to client systems of record. Ensuring that workflow tickets are completed by the Workflow Specialist in optimal timeframes and critical tickets are resolved same day. Ensuring the document specialist maintains proper quality control procedures and completes strategic projects to further automate document handling protocols. Ensuring staff maintains up to date work instructions for all processes. Participating in planning for project Sprints for tickets assigned to the team, then monitoring and assisting staff to ensure Sprints are completed as scheduled. Benefits & Perks Include: Medical, Dental, & Vision Insurance HSA & FSA Accounts 401K, with 4% company contribution (after 1 year of service) Paid time off (17 days per year) Paid holidays off (7 days per year + a floating holiday) Company Paid Life Insurance Employee Assistance Program Building amenities include: Free parking, onsite restaurant, & onsite free gym Required Education & Experience: 3+ years of EDI/Data Integration experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education. 2+ years of leadership experience. Experience working with EDI in financial or collections environments, particularly where data accuracy, compliance and auditability are critical, is preferred. Competencies: Extremely detail oriented with a high degree of focus on maintaining consistency and routine in daily processes. Experience with multi system mapping practices, including translating client specifications into system of record input/output as well as change control documentation. Experience utilizing and developing control structures to ensure the accuracy and quality of data imports/exports. Functional understanding of Action/Result code workflow triggering daisy chained events in the system of record. Ability to multi-task multiple assignments simultaneously with differing levels of urgency. Excellent communication and people skills. Strong problem diagnosis and resolution skills. Understanding of the capabilities of SQL/Python/PowerShell and other tools and awareness of how they could be used to automate manual actions. Experience applying such automations is a plus. Education in the IT/Computer Science field is a plus. Experience with Azure DevOps is a plus. Work Environment and Physical Demands: This role operates in a professional office setting, routinely working with standard office equipment. Generally, due to the nature of this office position, the person in this role would be required to talk and hear, sit or stand for long period of time, and use their hands and fingers, to handle and feel. Occasionally required to walk, reach with arms and hand, climb or balance, and to stoop, kneel, or crouch. Regularly required to lift and/or move up to 10 pounds, occasionally lift and/or move up to 25 pounds. Vision abilities required by the job include close vision. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions and to meet job requirements. All applicants must pass a criminal background check and drug screening before commencing employment with Messerli & Kramer, P.A. This is an in-person position in Plymouth, MN. The starting wage for this position is $60,000-$65,000/year. About Us: Messerli Kramer is a leading law firm in the Twin Cities founded in 1965 with locations in Minneapolis, St. Paul and Plymouth, Minnesota. We have a well-earned reputation within the business community of providing sound, reasoned and comprehensive legal advice. Our professionals take the time to listen and understand their legal issues within the larger framework of their business as a whole. Known for our dedication and responsiveness, our attorneys and staff are focused on finding pragmatic solutions and producing remarkable results for our clients. Messerli Kramer serves individuals and businesses through three unique, yet complementary, divisions. We represent a variety of clients-from large corporations, banks and closely-held businesses-to individuals seeking divorce and family law or estate planning services. Our clients trust us to help them navigate the myriad of legal issues that confront them in their business and personal lives. Compensation details: 0 Yearly Salary PIeded9b8be0be-1656

Looking for IT Services Lead for Plymouth, MN Office Messerli Kramer's Consumer Collections and Creditors' Remedies group in our Plymouth office provides comprehensive, debt collection services to our clients, including some of the nation's largest banks and financial services companies. Our thorough understanding of the law, business and regulatory landscape related to the collections process makes us more than litigators. We are negotiators, investigators, collectors-and above all-partners with our clients. We are licensed as attorneys in Minnesota, Wisconsin, Nebraska, Iowa, North Dakota, South Dakota, Montana, Colorado, and Ohio. We collaborate with our clients and develop a collection strategy tailored to each client's unique recovery objectives. Our attorneys manage a range of tools for a client's claim, from clients' claims from demand letter, telephone calls, credit bureau review, litigation, garnishment, skip tracing and asset searches, to post-judgment remedies and collateral recovery. Position Summary The IT Services Lead is responsible for on-site IT operations, serving as the senior technical presence within the office to ensure stable, high-performing technology services. This role provides advanced technical support, leads issue triage and resolution, and coordinates closely with vendor partners and internal engineering teams. This role plays a key part in supporting enterprise applications and ensuring IT systems are effectively configured to enable business workflows, working closely with Systems Analysts, DevOps, and vendor partners. The IT Services Lead also contributes to security, compliance, and incident response efforts in coordination with internal teams and external partners. The IT Services Lead is not responsible for deep infrastructure engineering but plays a critical role in diagnosing issues, performing hands-on support, and driving resolution across teams. This individual acts as the bridge between end users, help desk, managed service providers, and enterprise IT. Key Responsibilities Site Operations & Project Management Communicate project/incident status, impact, and resolution progress to stakeholders Escalate issues appropriately and ensure accountability Lead on-site execution of IT projects and rollouts Coordinate with enterprise IT and Managed Service Provider (MSP) Maintain system and process documentation Identify recurring issues and improvement opportunities Service Delivery & Technical Support Oversee ticketing system operations, ensuring tickets are properly triaged, prioritized, resolved, and closed in alignment with service level expectations (SLAs Assist with day-to-day support requests and act as backup support for T1 Help Desk Troubleshoot across applications, endpoints, and network to determine root cause Provide hands-on support for high-impact or complex issues Own issues end-to-end and coordinate resolution across teams Support and guide help desk staff Act as primary on-site escalation point for application-related issues Bridge communication between end users and enterprise IT teams Application Administration & Integration Support administration and operation of key desktop and enterprise applications (e.g., RingCentral, Accuroute, DMS) Ensure applications function effectively within desktop and VDI environments Troubleshoot application issues and determine root cause Work closely with Systems Analyst and DevOps to support business workflows Assist in testing and rollout of application updates and integrations Serve as on-site resource for application-related issues System Administration & Maintenance Provide on-site support for network and data center equipment. Act as remote hands for MSP and engineering teams Manage printers, scanners, cameras, and on-site technology Coordinate device deployments and lifecycle management Support endpoint and VDI configuration for application performance Security, Compliance & Audit Support Assist with internal audits and compliance activities Assist with security incident response in coordination with SOC and MSP Act as on-site point of contact for security-related actions Help enforce endpoint security practices and policies Identify and escalate potential risks or control gaps Qualifications Required: 5-8+ years of IT experience Strong troubleshooting across endpoints, applications, and networking fundamentals Strong coordination and communication skills Strong understanding of endpoint environments, including Windows OS, device configuration, and performance troubleshooting Experience supporting virtual desktop environments (VDI) Experience troubleshooting application performance issues across desktop, VDI, and network layers Preferred: Experience working with MSPs Familiarity with enterprise collaboration and communication platforms (e.g., RingCentral, Microsoft Teams) Experience supporting document management systems such as NetDocuments or similar platforms Solid understanding of networking fundamentals (DNS, DHCP, VPN, latency, bandwidth constraints) and ability to isolate network-related issues Key Characteristics for Success - Owns issues end-to-end - Strong diagnostic thinker - Hands-on but able to coordinate others - Communicates clearly and proactively - Drives resolution and accountability COMPENSATION & BENEFITS Salary: $65,000 - $90,000 (depending on experience) + annual discretionary bonus Medical, Dental, and Vision insurance Health Savings Account (with employer contribution, if eligible) Flexible Spending Accounts (healthcare, dependent care, limited purpose) Employer-paid Life and LTD insurance + voluntary options Paid parental leave 401(k) with 4% Safe Harbor contribution (after one year of service) PIa73465e5-

Summary: Messerli & Kramer, P.A. is an industry-leading consumer collection firm representing numerous national creditors. The Collections Division located in Plymouth, MN is seeking an experienced full -time EDI Analyst who will excel in a challenging, fast-paced environment. The purpose of this role is to analyze, test, and maintain electronic data interchange files and systems with a focus on data transfer. The EDI Analyst is responsible for on time delivery of data files, client connections, troubleshooting data issues, as well as support in the design and implementation of data applications, interfaces, and mappings. Essential Functions and Duties: Perform daily and weekly data transfer and load processes to portals/SFTP Generate data sets via reporting tools following existing process documentation. Resolve file transfer exceptions and identify root cause and solution to exceptions. Identify workflow/system improvements Proactively maintain and build documentation for new and existing processes. Work closely with other business teams in relation to discrepancies to identify root cause and support resolution Demonstrate a high degree of professionalism, accountability, and integrity All other duties as assigned Benefits & Perks Include: Medical, Dental, & Vision Insurance HSA & FSA Accounts 401K, with 4% company contribution (after 1 year of service) Paid time off (17 days per year) Paid holidays off (7 days per year + a floating holiday) Company Paid Life Insurance Employee Assistance Program Building amenities include: Free parking, onsite restaurant, & free onsite gym Required Education & Experience: High School Diploma/GED Advanced education in the IT/Computer Science field is a plus 6+ months previous professional working experience Competencies: The ability to multi-task and work in a fast-paced environment Ability to coordinate multiple tasks simultaneously with differing levels of urgency Keen attention to detail to ensure accuracy of data Able to perform well in the face of tight deadlines and challenges Excellent troubleshooting and problem-solving skills A high technical aptitude with attention to detail Clear written and verbal communication skills Self-motivation The ability to quickly learn basic scripting/coding development skills to maintain or create code to manipulating data like Excel VBA, Python, Java, or other Work Environment and Physical Demands: This role operates in a professional office setting, routinely working with standard office equipment. Generally, due to the nature of this office position, the person in this role would be required to talk and hear, sit or stand for long period of time, and use their hands and fingers, to handle and feel. Occasionally required to walk, reach with arms and hand, climb or balance, and to stoop, kneel, or crouch. Regularly required to lift and/or move up to 10 pounds, occasionally lift and/or move up to 25 pounds. Vision abilities required by the job include close vision. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions and to meet job requirements. All applicants must pass a criminal background and drug screening before commencing employment with Messerli & Kramer, P.A. Wage Disclaimer: The starting wage for this position is $19.00-$22.00/hour. The wage range for this position is $19.00/hour to $22.00/hour. About Us: Messerli Kramer is a leading law firm in the Twin Cities founded in 1965 with locations in Minneapolis, St. Paul and Plymouth, Minnesota. We have a well-earned reputation within the business community of providing sound, reasoned and comprehensive legal advice. Our professionals take the time to listen and understand their legal issues within the larger framework of their business as a whole. Known for our dedication and responsiveness, our attorneys and staff are focused on finding pragmatic solutions and producing remarkable results for our clients. Messerli Kramer serves individuals and businesses through three unique, yet complementary, divisions. We represent a variety of clients-from large corporations, banks and closely-held businesses-to individuals seeking divorce and family law or estate planning services. Our clients trust us to help them navigate the myriad of legal issues that confront them in their business and personal lives. Compensation details: 19-22 Hourly Wage PI6d6144d1e7c6-2048