Position Summary Serves as an experienced team resource and a member of the department's primary support for assigned Epic applications and end users. Work requires an understanding of operational workflows and the relationships between Epic applications and integrated systems, as well as knowledge of existing configurations, to resolve moderately complex issues. With deepening expertise, begins to specialize in a defined area of a broader process and contributes to optimization, build, and support activities. Key Responsibilities Serves as a team resource with developing expertise in assigned operations, the supported Epic applications, and their relationships with other Epic products. Begins to specialize in a specific area of a broader process. Applies understanding of operations, Epic systems, and historical configurations to resolve moderately complex problems with potential downstream impacts. Solutions may involve data elements, rules, templates, and standard logic. Engages end users to understand business needs related to workflows, data, and system functionality. Clarifies and confirms request scope with stakeholders. Conducts operational and technical analysis to inform solution design. Participates in ticket analysis to troubleshoot issues and identify opportunities for enhancements, system modifications, or project work. Independently performs moderately complex Epic configuration in accordance with departmental standards. Modifies rules with multiple variables, templates, and properties, and applies straightforward custom logic as needed. Coordinates implementation of solutions impacting the supported application, vendors, end users, and technical teams. Researches and evaluates Epic and vendor functionality related to assigned applications. Participates in Epic upgrades by reviewing release notes, outlining required build and testing, updating test scripts, supporting testing activities, and assisting with go-live readiness. Performs routine system maintenance, including interface monitoring and standard industry updates. Communicates effectively with super users, operational leaders, and managers regarding supported applications and workflows. Explains moderately complex issues and contributes to solution recommendations. Obtains and incorporates feedback from super users and managers to improve system performance and user experience. May provide targeted training or knowledge sharing to end-user groups. Guides less experienced team members in build, testing, and basic troubleshooting activities. Participates in professional development activities, internal forums, and knowledge-sharing initiatives. May attend or present at external Epic-related forums. Minimum Qualifications Education Required: Bachelor's degree. Experience Required: 3 years of experience directly supporting Epic applications, including configuration, builds, or template management. Experience in operational analysis, application support, and training or advising end users. Preferred: 5 years of Epic application support experience, including moderately complex builds. Direct work experience in the operational domain supported (e.g., revenue cycle, ambulatory, inpatient, scheduling, billing). Experience working as a super user of an EHR system (Epic preferred). Licensure / Certifications Required: Epic certification OpTime or Anesthesia module is required. Preferred: Epic certification in ancillary or non-core applications. Lean Six Sigma Yellow Belt. Relevant non-Epic specialty certifications, as applicable. The posted pay range is Boston Children's reasonable and good-faith expectation for this pay at the time of posting. Any base pay offer provided depends on skills, experience, education, certifications, and a variety of other job-related factors. Base pay is one part of a comprehensive benefits package that includes flexible schedules, affordable health, vision and dental insurance, child care and student loan subsidies, generous levels of time off, 403(b) Retirement Savings plan, Pension, Tuition and certain License and Certification Reimbursement, cell phone plan discounts and discounted rates on T-passes. Experience the benefits of passion and teamwork.
01/01/2026
Full time
Position Summary Serves as an experienced team resource and a member of the department's primary support for assigned Epic applications and end users. Work requires an understanding of operational workflows and the relationships between Epic applications and integrated systems, as well as knowledge of existing configurations, to resolve moderately complex issues. With deepening expertise, begins to specialize in a defined area of a broader process and contributes to optimization, build, and support activities. Key Responsibilities Serves as a team resource with developing expertise in assigned operations, the supported Epic applications, and their relationships with other Epic products. Begins to specialize in a specific area of a broader process. Applies understanding of operations, Epic systems, and historical configurations to resolve moderately complex problems with potential downstream impacts. Solutions may involve data elements, rules, templates, and standard logic. Engages end users to understand business needs related to workflows, data, and system functionality. Clarifies and confirms request scope with stakeholders. Conducts operational and technical analysis to inform solution design. Participates in ticket analysis to troubleshoot issues and identify opportunities for enhancements, system modifications, or project work. Independently performs moderately complex Epic configuration in accordance with departmental standards. Modifies rules with multiple variables, templates, and properties, and applies straightforward custom logic as needed. Coordinates implementation of solutions impacting the supported application, vendors, end users, and technical teams. Researches and evaluates Epic and vendor functionality related to assigned applications. Participates in Epic upgrades by reviewing release notes, outlining required build and testing, updating test scripts, supporting testing activities, and assisting with go-live readiness. Performs routine system maintenance, including interface monitoring and standard industry updates. Communicates effectively with super users, operational leaders, and managers regarding supported applications and workflows. Explains moderately complex issues and contributes to solution recommendations. Obtains and incorporates feedback from super users and managers to improve system performance and user experience. May provide targeted training or knowledge sharing to end-user groups. Guides less experienced team members in build, testing, and basic troubleshooting activities. Participates in professional development activities, internal forums, and knowledge-sharing initiatives. May attend or present at external Epic-related forums. Minimum Qualifications Education Required: Bachelor's degree. Experience Required: 3 years of experience directly supporting Epic applications, including configuration, builds, or template management. Experience in operational analysis, application support, and training or advising end users. Preferred: 5 years of Epic application support experience, including moderately complex builds. Direct work experience in the operational domain supported (e.g., revenue cycle, ambulatory, inpatient, scheduling, billing). Experience working as a super user of an EHR system (Epic preferred). Licensure / Certifications Required: Epic certification OpTime or Anesthesia module is required. Preferred: Epic certification in ancillary or non-core applications. Lean Six Sigma Yellow Belt. Relevant non-Epic specialty certifications, as applicable. The posted pay range is Boston Children's reasonable and good-faith expectation for this pay at the time of posting. Any base pay offer provided depends on skills, experience, education, certifications, and a variety of other job-related factors. Base pay is one part of a comprehensive benefits package that includes flexible schedules, affordable health, vision and dental insurance, child care and student loan subsidies, generous levels of time off, 403(b) Retirement Savings plan, Pension, Tuition and certain License and Certification Reimbursement, cell phone plan discounts and discounted rates on T-passes. Experience the benefits of passion and teamwork.
Position Summary The Senior Epic Analyst is a subject matter expert and key technical resource for the assigned Epic application. This role provides advanced support, configuration leadership, and cross-functional guidance to ensure optimal performance of Epic systems. The Senior Analyst independently resolves complex issues, leads initiatives, and supports long-term system strategy within a specialized domain. Key Responsibilities Advanced Application Expertise Serves as a senior resource for the assigned Epic application, with deep understanding of workflows, system dependencies, and integrated Epic products. Specializes in a key area (e.g., revenue cycle, ambulatory, inpatient) and leads domain-specific solution design. Resolves complex issues involving data structures, multi-variable rules, logic, and templates. Business Engagement & Analysis Leads discussions with end-users and operational leaders to understand needs, workflows, and process gaps. Defines scope, sets priorities, and translates operational requirements into scalable technical solutions. Performs advanced operational and workflow analysis to drive system optimization. Complex Build & Configuration Performs and oversees complex configuration, including custom logic, advanced rules, and multi-step workflows. Reviews and mentors team builds to ensure adherence to governance and best practices. Assesses the impact of configuration on downstream applications and overall system integrity. Project Leadership Leads enhancements, system modifications, and cross-functional projects. Coordinates with vendors, IT, interface, and reporting teams to ensure smooth implementations. Tracks timelines, risks, and milestones, and contributes to long-term planning. Upgrades & Quality Assurance Leads upgrade planning, review of release notes, required build, and testing strategies. Oversees maintenance, interface troubleshooting, and configuration audits. Develops and maintains test scripts and validation processes. Training & Communication Communicates system changes, issues, and enhancements to super-users and leadership. Provides advanced training and documentation for end-users and peers. Influences decisions through clear explanation of complex technical concepts. Leadership & Mentorship Mentors junior analysts in build, troubleshooting, workflow understanding, and testing. Supports onboarding and peer review, and contributes to team standards and processes. Professional Development Engages in ongoing Epic education and certification. Represents the organization in Epic user groups or forums as needed. Minimum Qualifications Education Required: Bachelor's degree. Preferred: Master's in IT, Healthcare Administration, Informatics, or related field. Experience Required: 3+ years of Epic application support with hands-on build/configuration. Experience leading initiatives and resolving complex issues. Background in workflow analysis, process improvement, or end-user training. Preferred: 5+ years Epic support. Experience in the supported operational domain (e.g., ambulatory, revenue cycle, scheduling). Experience as an Epic super-user or SME. Licensure / Certifications Required: Active Epic Ambulatory Certification. Preferred: Additional Epic certifications; Lean Six Sigma Yellow Belt; relevant non-Epic domain certifications. The posted pay range is Boston Children's reasonable and good-faith expectation for this pay at the time of posting. Any base pay offer provided depends on skills, experience, education, certifications, and a variety of other job-related factors. Base pay is one part of a comprehensive benefits package that includes flexible schedules, affordable health, vision and dental insurance, child care and student loan subsidies, generous levels of time off, 403(b) Retirement Savings plan, Pension, Tuition and certain License and Certification Reimbursement, cell phone plan discounts and discounted rates on T-passes. Experience the benefits of passion and teamwork.
01/01/2026
Full time
Position Summary The Senior Epic Analyst is a subject matter expert and key technical resource for the assigned Epic application. This role provides advanced support, configuration leadership, and cross-functional guidance to ensure optimal performance of Epic systems. The Senior Analyst independently resolves complex issues, leads initiatives, and supports long-term system strategy within a specialized domain. Key Responsibilities Advanced Application Expertise Serves as a senior resource for the assigned Epic application, with deep understanding of workflows, system dependencies, and integrated Epic products. Specializes in a key area (e.g., revenue cycle, ambulatory, inpatient) and leads domain-specific solution design. Resolves complex issues involving data structures, multi-variable rules, logic, and templates. Business Engagement & Analysis Leads discussions with end-users and operational leaders to understand needs, workflows, and process gaps. Defines scope, sets priorities, and translates operational requirements into scalable technical solutions. Performs advanced operational and workflow analysis to drive system optimization. Complex Build & Configuration Performs and oversees complex configuration, including custom logic, advanced rules, and multi-step workflows. Reviews and mentors team builds to ensure adherence to governance and best practices. Assesses the impact of configuration on downstream applications and overall system integrity. Project Leadership Leads enhancements, system modifications, and cross-functional projects. Coordinates with vendors, IT, interface, and reporting teams to ensure smooth implementations. Tracks timelines, risks, and milestones, and contributes to long-term planning. Upgrades & Quality Assurance Leads upgrade planning, review of release notes, required build, and testing strategies. Oversees maintenance, interface troubleshooting, and configuration audits. Develops and maintains test scripts and validation processes. Training & Communication Communicates system changes, issues, and enhancements to super-users and leadership. Provides advanced training and documentation for end-users and peers. Influences decisions through clear explanation of complex technical concepts. Leadership & Mentorship Mentors junior analysts in build, troubleshooting, workflow understanding, and testing. Supports onboarding and peer review, and contributes to team standards and processes. Professional Development Engages in ongoing Epic education and certification. Represents the organization in Epic user groups or forums as needed. Minimum Qualifications Education Required: Bachelor's degree. Preferred: Master's in IT, Healthcare Administration, Informatics, or related field. Experience Required: 3+ years of Epic application support with hands-on build/configuration. Experience leading initiatives and resolving complex issues. Background in workflow analysis, process improvement, or end-user training. Preferred: 5+ years Epic support. Experience in the supported operational domain (e.g., ambulatory, revenue cycle, scheduling). Experience as an Epic super-user or SME. Licensure / Certifications Required: Active Epic Ambulatory Certification. Preferred: Additional Epic certifications; Lean Six Sigma Yellow Belt; relevant non-Epic domain certifications. The posted pay range is Boston Children's reasonable and good-faith expectation for this pay at the time of posting. Any base pay offer provided depends on skills, experience, education, certifications, and a variety of other job-related factors. Base pay is one part of a comprehensive benefits package that includes flexible schedules, affordable health, vision and dental insurance, child care and student loan subsidies, generous levels of time off, 403(b) Retirement Savings plan, Pension, Tuition and certain License and Certification Reimbursement, cell phone plan discounts and discounted rates on T-passes. Experience the benefits of passion and teamwork.
Position Summary Serves as a team resource and a member of the department's initial support for the assigned Epic application and end-users. Work requires an understanding of the context and the relationships between operations and Epic related systems in addition to understanding the basis for current configurations in order to resolve moderately complex problems. With deepening knowledge, begins to specialize in a particular area of a broad process. Key Responsibilities Serves as a team resource with growing expertise in assigned operations, the related Epic application, and its relationships with other Epic products. Begins to specialize in a specific area of a broader process (e.g., revenue cycle, inpatient, ambulatory). Requires understanding of operations, Epic systems, and historical configurations to resolve moderately complex problems with downstream impacts. Solutions often involve data, rules, and templates. Engages end-users to understand business needs (process, data, reporting) and the context for current state. Clarifies and finalizes request scope with end-user/client. Conducts technology and operations analyses. Participates in ticket analysis to troubleshoot issues and identify needs for project work (e.g., enhancements, system modifications). Independently performs moderately complex configuration following departmental protocol. Modifies rules with multiple variables, new elements/properties, templates, and straightforward custom logic. Coordinates implementation of solutions impacting the supported application, vendor, end users, and technical teams. Researches and analyzes vendor and internal application functionality related to the supported application. Participates in upgrades by reviewing release notes, outlining necessary build/testing for review, communicating milestones, and managing timelines. Creates/updates test scripts. Performs system maintenance (e.g., interface errors, annual industry edits). Communicates with super-users and managers about supported application and processes. Uses strong communication skills to explain moderately complex issues and influence solutions. Regularly obtains feedback from super-users and managers. May provide specialty training to user groups. Guides less experienced team members in build and testing. Participates in professional development, forums, and knowledge-sharing. May attend/present at external forums (e.g., Epic XGM Support). Minimum Qualifications Education Required: Bachelor's degree. Experience Required: 1 year of experience directly supporting Epic applications, including builds or template management. Experience in operational analysis, system/application support, and training or advising end-users. Preferred: 3 years of Epic application support experience, including builds or template management. Direct work experience in the operational domain supported (e.g., ambulatory workflows, revenue cycle, scheduling, billing). Experience as a super-user of an EHR (Epic preferred). Licensure / Certifications Required : Epic certification in the core application (Ambulatory). Preferred: Epic certification in ancillary/non-core applications. Lean Six Sigma Yellow Belt. Non-Epic specialty certifications, as applicable. The posted pay range is Boston Children's reasonable and good-faith expectation for this pay at the time of posting. Any base pay offer provided depends on skills, experience, education, certifications, and a variety of other job-related factors. Base pay is one part of a comprehensive benefits package that includes flexible schedules, affordable health, vision and dental insurance, child care and student loan subsidies, generous levels of time off, 403(b) Retirement Savings plan, Pension, Tuition and certain License and Certification Reimbursement, cell phone plan discounts and discounted rates on T-passes. Experience the benefits of passion and teamwork.
01/01/2026
Full time
Position Summary Serves as a team resource and a member of the department's initial support for the assigned Epic application and end-users. Work requires an understanding of the context and the relationships between operations and Epic related systems in addition to understanding the basis for current configurations in order to resolve moderately complex problems. With deepening knowledge, begins to specialize in a particular area of a broad process. Key Responsibilities Serves as a team resource with growing expertise in assigned operations, the related Epic application, and its relationships with other Epic products. Begins to specialize in a specific area of a broader process (e.g., revenue cycle, inpatient, ambulatory). Requires understanding of operations, Epic systems, and historical configurations to resolve moderately complex problems with downstream impacts. Solutions often involve data, rules, and templates. Engages end-users to understand business needs (process, data, reporting) and the context for current state. Clarifies and finalizes request scope with end-user/client. Conducts technology and operations analyses. Participates in ticket analysis to troubleshoot issues and identify needs for project work (e.g., enhancements, system modifications). Independently performs moderately complex configuration following departmental protocol. Modifies rules with multiple variables, new elements/properties, templates, and straightforward custom logic. Coordinates implementation of solutions impacting the supported application, vendor, end users, and technical teams. Researches and analyzes vendor and internal application functionality related to the supported application. Participates in upgrades by reviewing release notes, outlining necessary build/testing for review, communicating milestones, and managing timelines. Creates/updates test scripts. Performs system maintenance (e.g., interface errors, annual industry edits). Communicates with super-users and managers about supported application and processes. Uses strong communication skills to explain moderately complex issues and influence solutions. Regularly obtains feedback from super-users and managers. May provide specialty training to user groups. Guides less experienced team members in build and testing. Participates in professional development, forums, and knowledge-sharing. May attend/present at external forums (e.g., Epic XGM Support). Minimum Qualifications Education Required: Bachelor's degree. Experience Required: 1 year of experience directly supporting Epic applications, including builds or template management. Experience in operational analysis, system/application support, and training or advising end-users. Preferred: 3 years of Epic application support experience, including builds or template management. Direct work experience in the operational domain supported (e.g., ambulatory workflows, revenue cycle, scheduling, billing). Experience as a super-user of an EHR (Epic preferred). Licensure / Certifications Required : Epic certification in the core application (Ambulatory). Preferred: Epic certification in ancillary/non-core applications. Lean Six Sigma Yellow Belt. Non-Epic specialty certifications, as applicable. The posted pay range is Boston Children's reasonable and good-faith expectation for this pay at the time of posting. Any base pay offer provided depends on skills, experience, education, certifications, and a variety of other job-related factors. Base pay is one part of a comprehensive benefits package that includes flexible schedules, affordable health, vision and dental insurance, child care and student loan subsidies, generous levels of time off, 403(b) Retirement Savings plan, Pension, Tuition and certain License and Certification Reimbursement, cell phone plan discounts and discounted rates on T-passes. Experience the benefits of passion and teamwork.
Position Summary/ Department Summary Serves as a team member supporting the Epic Cheers and/or MyChart applications and its end-users. Work requires an understanding of operational workflows and how they interact with Epic systems. The Analyst I assists with basic configuration tasks, troubleshooting, and ongoing maintenance under the guidance of senior team members. This Epic Analyst I will be responsible for: Area Resource: Supports assigned operational areas with foundational knowledge of the Epic Cheers Campaigns / MyChart application. Understands the context and relationships between operations and Epic functionality. Assists in resolving routine issues and escalates more complex problems to senior analysts as appropriate. Build Support: Outlines basic build needs and identifies key considerations. Assists in estimating time for completion and proposes initial solutions for team or management review. Triage & Troubleshooting: Participates in ticket triage by conducting initial review of incoming issues. Performs first-level analysis for standard or moderately complex requests and identifies when a request requires project-based work. Configuration & Templates: Performs basic build and configuration tasks following departmental protocols. This may include modifying rules with limited variables, updating visit types, or creating templates based on established standards. Documents decisions, updates business rules, and assists with preparing user-facing documentation. Conducts unit testing on own work and collaborates with team members for additional QA. Integrations & Upgrades: Supports tasks related to integrations affecting the Epic application. Researches basic functionality within Epic and vendor systems. Participates in application upgrades by reviewing release notes and identifying relevant changes. Assists in creating and updating test scripts. Escalates findings to senior team members or the manager. Communication & User Support: Maintains clear communication with end-users regarding application issues. Helps explain straightforward topics and participates in recurring meetings with Epic representatives as needed. Gathers feedback from super-users and may assist in providing training to user groups under guidance. Qualifications: Epic certification in Cheers Campaigns and MyChart Bachelor's degree, OR Associate's degree plus 2 years of related experience , OR High school diploma/GED plus 4 years of related experience . Minimum of 1 year of experience supporting Epic Cheers Campaigns and/or MyChart in an operational or IT capacity, including template management or basic build work. The posted pay range is Boston Children's reasonable and good-faith expectation for this pay at the time of posting. Any base pay offer provided depends on skills, experience, education, certifications, and a variety of other job-related factors. Base pay is one part of a comprehensive benefits package that includes flexible schedules, affordable health, vision and dental insurance, child care and student loan subsidies, generous levels of time off, 403(b) Retirement Savings plan, Pension, Tuition and certain License and Certification Reimbursement, cell phone plan discounts and discounted rates on T-passes. Experience the benefits of passion and teamwork.
01/01/2026
Full time
Position Summary/ Department Summary Serves as a team member supporting the Epic Cheers and/or MyChart applications and its end-users. Work requires an understanding of operational workflows and how they interact with Epic systems. The Analyst I assists with basic configuration tasks, troubleshooting, and ongoing maintenance under the guidance of senior team members. This Epic Analyst I will be responsible for: Area Resource: Supports assigned operational areas with foundational knowledge of the Epic Cheers Campaigns / MyChart application. Understands the context and relationships between operations and Epic functionality. Assists in resolving routine issues and escalates more complex problems to senior analysts as appropriate. Build Support: Outlines basic build needs and identifies key considerations. Assists in estimating time for completion and proposes initial solutions for team or management review. Triage & Troubleshooting: Participates in ticket triage by conducting initial review of incoming issues. Performs first-level analysis for standard or moderately complex requests and identifies when a request requires project-based work. Configuration & Templates: Performs basic build and configuration tasks following departmental protocols. This may include modifying rules with limited variables, updating visit types, or creating templates based on established standards. Documents decisions, updates business rules, and assists with preparing user-facing documentation. Conducts unit testing on own work and collaborates with team members for additional QA. Integrations & Upgrades: Supports tasks related to integrations affecting the Epic application. Researches basic functionality within Epic and vendor systems. Participates in application upgrades by reviewing release notes and identifying relevant changes. Assists in creating and updating test scripts. Escalates findings to senior team members or the manager. Communication & User Support: Maintains clear communication with end-users regarding application issues. Helps explain straightforward topics and participates in recurring meetings with Epic representatives as needed. Gathers feedback from super-users and may assist in providing training to user groups under guidance. Qualifications: Epic certification in Cheers Campaigns and MyChart Bachelor's degree, OR Associate's degree plus 2 years of related experience , OR High school diploma/GED plus 4 years of related experience . Minimum of 1 year of experience supporting Epic Cheers Campaigns and/or MyChart in an operational or IT capacity, including template management or basic build work. The posted pay range is Boston Children's reasonable and good-faith expectation for this pay at the time of posting. Any base pay offer provided depends on skills, experience, education, certifications, and a variety of other job-related factors. Base pay is one part of a comprehensive benefits package that includes flexible schedules, affordable health, vision and dental insurance, child care and student loan subsidies, generous levels of time off, 403(b) Retirement Savings plan, Pension, Tuition and certain License and Certification Reimbursement, cell phone plan discounts and discounted rates on T-passes. Experience the benefits of passion and teamwork.