City of Danville, VA

Description Responsible for the implementation strategy of the Comprehensive Plan and Neighborhood Action Plan for the Planning Division. Maintains a comprehensive knowledge of the long-range vision of the City of Danville, updates to state laws, planning trends and methods, and public outreach strategies. Coordinates community engagement and programs designed to strengthen neighborhoods for the Planning Division according to the Neighborhood Action Plan. Performs customer service; receives and responds to requests for information related to long-range planning processes and procedures; provides information and answers questions regarding planning activities; interprets and explains applicable local, state, and federal, codes, ordinances, regulations, standards, and specifications. The essential functions of the job are not limited to those listed in the job description. The City retains the discretion to add to or change the duties of the position at any time. Serves as a technical expert for long range and neighborhood planning through oversight of the City's Comprehensive Plan. Manages the implementation and annual reporting of the City's Comprehensive Plan, Implementation Strategy, and Neighborhood Action Plan. Reviews, manages, and processes complex long range planning requests/projects in conformance with the Comprehensive Plan, Development Code, and other adopted plans, studies, and development standards. Manages neighborhood plan development, outreach, and implementation, assisting neighborhoods with forming neighborhood associations and neighborhood maintenance and enhancement. Develops and manages neighborhood and community engagement strategies for the Planning Division and the department. Maintains files, records, and prepares reports related to grant activities for grants issued and received. Reviews and analyzes rezoning, subdivision, and site plans for comprehensive plan compliance. Maintains a comprehensive knowledge of the long-range vision of the City of Danville, updates to state laws, planning trends and methods, and public outreach strategies; recommends changes and updates to planning regulations and policies in relation to changing demographics and other population shifts and updates and additions to laws and regulations. Provides customer service; receives and responds to requests for information related to long-range planning processes and procedures; provides information and answers questions regarding planning activities; interprets and explains applicable local, state, and federal, codes, ordinances, regulations, standards, specifications, policies and procedures; initiates problem resolution and/or negotiates resolution with various stakeholders. ADDITIONAL DUTIES Performs additional duties as assigned Education and Experience Bachelor's Degree in Public Administration, Planning, or a related field; and a minimum of two years of professional level experience in long range planning. An equivalent combination of education and experience may be considered in lieu of the specific requirements listed above Certifications/Licenses Valid Driver's License with acceptable driving record according to City Criteria Job Knowledge Advanced knowledge of the subject matter. Complete comprehension of the subject area to solve common and unusual problems, able to advise on technical matters, and serve as a resource on the subject for others. Reading Advanced: Ability to read literature, books, reviews, scientific or technical journals, abstracts, financial reports, and/or legal documents. Writing Advanced: Ability to write editorials, journals, speeches, manuals, or critiques. Math Advanced: Ability to apply fundamental concepts of theories, work with advanced mathematical operations methods and functions of real and complex variables. Communication Skills Decisions regarding interpretation of existing policies may be made. Contacts may involve stressful, negative interactions requiring high levels of tact and the ability to respond to aggressive interpersonal interactions. Elements of persuasion may be necessary to gain cooperation and acceptance of ideas. Independence and Decision-Making Normally performs the duty assignment according to his or her own judgment, requesting supervisory assistance only when necessary. Special projects are managed with little oversight and assignments may be reviewed upon completion. Performance reviewed periodically. Technical Skills Work requires a comprehensive, practical knowledge of a technical field with use of analytical judgment and decision-making abilities appropriate to the work environment of the organization. Fiscal Responsibilities Completes research for documents, compiles data for computer entry, and/or enters or oversees data entry. Has responsibility for monitoring budget/fiscal expenditures (typically non-discretionary expenditures) for a work unit of less than department size (programs, activities, projects or small organizational units) or responsibility for fiscal management of capital project(s). May recommend budget allocations. Supervisory Responsibilities May occasionally direct helpers, assistants, seasonal employees, interns or temporary employees. PHYSICAL DEMANDS Light physical effort, exerting up to 20 lbs. occasionally, 10 lbs, frequently, or negligible amounts constantly. Adequate vision, hearing, talking to use computer, telephone and communicate effectively with others. Frequent standing, sitting, lifting, walking, carrying, reaching, handling, fine dexterity, kneeling, climbing, hearing, talking. Occasional pushing/pulling, crouching, crawling, bending, twisting, balancing. NON-PHYSICAL DEMANDS Responsible for appropriate use and maintenance of City equipment, tools and other resources, including work time. Regular and predictable attendance is expected. Frequently experiences performing multiple tasks simultaneously, frequent change of tasks, working closely with others as part of a team, and noisy/distracting environment. May occasionally experience time pressure, emergency situations. Rarely experience irregular work schedule/overtime, tedious or exacting work. MACHINES, TOOLS, EQUIPMENT, SOFTWARE AND HARDWARE Typically requires use of standard office equipment and telephone, and related software and hardware; and any other tools and equipment as appropriate or as assigned. WORK ENVIRONMENT This work is performed in an office environment and sites. There may be respiratory hazards weekly; noise and vibration, wetness/humidity monthly; and seasonal exposure to extreme temperatures. There are occasional mechanical and fire hazards, physical danger, or abuse. There is rare exposure to chemical and electrical hazards. Requires employee to wear protective equipment as apparent or assigned, if any.

Description Processes applications and works with applicants for Danville's residential grant programs, including the Workforce Down Payment Assistance Grant (Welcome Home Program) and Rental Deposit Assistance Grant. Follows the forgivable loan program process; Processes applications, determines eligibility, and ensures application guidelines are followed. The essential functions of the job are not limited to those listed in the job description. The City retains the discretion to add to or change the duties of the position at any time. Oversees the loan program implementation by preparing all documents for presentation to the in-house loan committee; creates and presents to the City Attorney for final approval all legal documents required to make loans or grants to eligible clients; files all documents at the courthouse necessary to protect the City's financial interest in a loan or grant transaction in cooperation with the City Finance Department; manages the City's loan portfolio by ensuring that files are kept current and that actions are taken to protect the City's interest when adverse circumstances arise, such as client bankruptcies, bank foreclosures, property damage involving insurance claims, and property abandonment. Works with rental applicants and property owners to follow eligibility and income verification for the Rental Deposit Assistance Program; works closely with the accountants that process the grant payments and keeps track of the program budget. Assists with any other City Residential Development Grant program, including the First-time Homebuyer Fix-up Fund, the Middle Neighborhood grant program, and other programs as they are developed. Assists the Division Director of Housing&Development in other projects as assigned, such as the Southern Virginia Regional Housing Summit. ADDITIONAL DUTIES Performs additional duties as assigned. Education and Experience Bachelor's Degree, with broad knowledge in a general professional, administrative, or technical field; and over three years up to and including five years of experience. An equivalent combination of education and experience may be considered in lieu of the specific requirements listed above Certifications/Licenses Valid Driver's License with acceptable driving record according to City Criteria Job Knowledge Advanced knowledge of the subject matter. Complete comprehension of the subject area to solve common and unusual problems, able to advise on technical matters, and serve as a resource on the subject for others. Reading Advanced: Ability to read literature, books, reviews, scientific or technical journals, abstracts, financial reports, and/or legal documents. Writing Intermediate: Ability to write reports, prepare business letters, expositions, and summaries with proper format, punctuation, spelling, and grammar, using all parts of speech. Math Intermediate: Ability to deal with a system of real numbers; and practical application of fractions, percentages, ratios/proportions and measurement. Communication Skills Decisions regarding interpretation of existing policies may be made. Contacts may involve stressful, negative interactions requiring high levels of tact and the ability to respond to aggressive interpersonal interactions. Elements of persuasion may be necessary to gain cooperation and acceptance of ideas. Independence and Decision-Making Normally performs the job by following established standard operating procedures and/or policies. There is a choice of the appropriate procedure or policy to apply to duties. Performance reviewed periodically. Technical Skills Work requires a comprehensive, practical knowledge of a technical field with use of analytical judgment and decision-making abilities appropriate to the work environment of the organization. Fiscal Responsibilities Completes research for documents, compiles data for computer entry, and/or enters or oversees data entry. Has responsibility for monitoring budget/fiscal expenditures (typically non-discretionary expenditures) for a work unit of less than department size (programs, activities, projects or small organizational units) or responsibility for fiscal management of capital project(s). May recommend budget allocations. Supervisory Responsibilities May occasionally direct helpers, assistants, seasonal employees, interns or temporary employees. PHYSICAL DEMANDS Sedentary physical effort, exerting up to 10 lbs. occasionally, or negligible weights frequently; sitting most of the time. Constant vision, hearing, talking to use computer, telephone and communicate effectively with others. Frequent standing, sitting, walking, fine dexterity, twisting, climbing. Occasional lifting, carrying, pushing/pulling, reaching, handling, kneeling, crouching, bending. Rarely crawling, balancing. NON-PHYSICAL DEMANDS Responsible for appropriate use and maintenance of City equipment, tools and other resources, including work time. Regular and predictable attendance is expected. Frequently experiences time pressure, frequent change of tasks, performing multiple tasks simultaneously, working closely with others as part of a team, tedious or exacting work. May occasionally experience irregular work schedule/overtime, noisy/distracting environment. May rarely experience emergency situations. MACHINES, TOOLS, EQUIPMENT, SOFTWARE AND HARDWARE Typically requires use of standard office equipment and telephone, and related software and hardware; and any other tools and equipment as appropriate or as assigned. WORK ENVIRONMENT This work is performed in an office environment where there are no health, safety, or environmental factors. The employee must wear appropriate protective equipment as apparent or assigned, if any.

Description Oversee and manage all Child&Adult protective service programs, Child Welfare and Employment Services programs; by providing direction to the Family Services Supervisors and Employment Services Supervisor in planning, organizing, and supervising the section; managing the budget preparation and review; ensuring adequate staffing; serving as a liaison with groups; overseeing and directing the provision of services; resolving customer's disputes; serves on community boards; facilitating family partnership meetings; serve as back up supervisor to service units and assist the director in day to day activities. The essential functions of the job are not limited to those listed in the job description. The City retains the discretion to add to or change the duties of the position at any time. Ensures family and employment services are provided in a fair, legal and appropriate manner by reviewing cases; participating in hearings; reviewing disposition of hearings; determining if policy or procedure changes are required; implementing appropriate changes in policies/procedures; informing staffing of changes; and counseling/disciplining employees for inappropriate decisions and/or improper case management. Ensures staff training and development; ensures all new service staff participates in orientation to City, State and Agency policies. Provides policy update training in addition to staff development training. Plans, organizes and directs service unit activities by meeting regularly with the unit supervisor; reviewing and discussing concerns, progress, case management reports and state and local reports for efficiency. Serves as liaison with groups representing the agency by participating in Board and regional meetings. Prepares on-call schedule for staff, provide guidance to on-call staff in emergency on-call situations. Provides quality and efficient supervision and services by communicating with internal and external customers; setting expectations; preparing performance evaluations; hiring and disciplining employees; and resolving issues. Managing the budget by preparing the annual budget, monitoring service appropriations and expenditures; recommending funds for service programs, supplies, equipment and staff; ensuring adequate funding for critical needs; and monitoring budget reports. ADDITIONAL DUTIES Performs additional duties as assigned. PHYSICAL DEMANDS Work is sedentary in nature, requiring occasional light physical exertion. Requires adequate vision, hearing and talking to use a computer, telephone and communicating effectively with others. NON-PHYSICAL DEMANDS Responsible for appropriate use and maintenance of City equipment, tools and other resources, including work time. Regular and predictable attendance is expected. May frequently experience time pressure, emergency situations, frequent change of tasks, performing multiple tasks simultaneously, working closely with others as part of a team, and tedious or exciting work. May occasionally experience irregular work schedule/overtime. May rarely experience noise/distracting environment. MACHINES, TOOLS, EQUIPMENT, SOFTWARE AND HARDWARE Typically requires use of standard office equipment, including computer and related hardware and software, and any other equipment as appropriate or required. WORK ENVIRONMENT The work is typically performed in an office environment where there is occasional exposure to communicable diseases and physical danger or abuse. The employee is expected to use appropriate protective equipment for the assigned task; and any other equipment as apparent or assigned.

Description Program Coordinator is responsible for overseeing and planning for activation of Community Center for all ages. Position plans and implements programs and events through community input and innovative and creative programming. The position is also responsible for maintaining mutually beneficial relationships and partnerships with community organizations, identified target schools and neighborhood parks as well as strategic partners located in and providing services near their designated Community Center. Performs difficult technical and professional work to plan, coordinate, promote, implement, and supervise of a variety of Recreation programs, events and activities. The essential functions of the job are not limited to those listed in the job description. The City retains the discretion to add to or change the duties of the position at any time. Designs, develops and implements a variety of programs and activities that meet community needs. Oversees daily operations to include the efficient use of personnel, fiscal responsibilities and safety of activities; continuously evaluates programs and services. Collects and receipts funds, prepares budget requests, submits revenue according to required practices; preparers and submits reports in an accurate timely manner. Community Programmer: Oversees and plans for activation of Community Centers for all ages; Plans and implements programs and events through community input and innovative and creative programming; Maintains mutually beneficial relationships and partnerships with community organizations, identified target schools and neighborhood parks as well as strategic partners located in and providing services near their designated Community Center. Athletics: Assists youth and adult athletes by organizing athletic programs. Develops programs; prepares budget plans; schedules programs; orders programming equipment; and manages online registration, volunteer recruitments, and trainings. Outdoor: Manages all levels of outdoor programs, outdoor special events, and camps; manages and monitors the challenge course and zip line facility; coordinates activities and projects affiliated with outdoor user groups; facilitates the development of assigned projects; and provides lead instruction for high adventure activities. Special Events: Organizes, coordinates and plans special events for the City. Assists with security staffing and volunteers, seeks sponsorships for events, works with community groups and agencies to plan events, assists with website to promote events, and works with boards and co-sponsored groups. Crossing at the Dan Manager: Plan, implement and monitors events, activities and rentals of the Crossing at the Dan complex to include the Pepsi Building, Carrington Pavilion, Community Market and Farmers Market. Supervises custodial staff, as assigned. Senior: Programs specifically for adults ages 55 and over, develops programs and activities at Ballou Recreation Center; manages rentals and usage of building; coordinates activities with community groups and organizations. Therapeutics: Organizes implements and oversees programming for individuals with disabilities for all ages; manages schedule, rentals and facility at Stonewall Recreation Center. Community Special Events: Organizes, coordinates and plans community-based events; assist with staffing and volunteers, seeks sponsorships for events, work with community groups and agencies to plan events, manage budgets, book vendors and entertainment, assist with marketing to promote events and works with boards and co-sponsored groups. ADDITIONAL DUTIES Assists division/department with special events across all areas. Performs additional duties to support operational requirements as assigned. Education and Experience Bachelor's Degree in Recreation, Leisure Services, Parks or related field and one to two years' related experience. An equivalent combination of education and experience may be considered in lieu of the specific requirements listed above Certifications/Licenses First Aid/CPR Valid driver's license and an acceptable driving record according to City criteria Job Knowledge Intermediate knowledge to perform most work in normal situations. Comprehension of standard situations and includes knowledge of most of the significant aspects of the subject. Reading Intermediate: Ability to read papers, periodicals, journals, manuals, dictionaries, thesauruses, and reference materials. Writing Intermediate: Ability to write reports, prepare business letters, expositions, and summaries with proper format, punctuation, spelling, and grammar, using all parts of speech. Math Intermediate: Ability to deal with a system of real numbers; and practical application of fractions, percentages, ratios/proportions and measurement. Communication Skills Decisions regarding interpretation of existing policies may be made. Contacts may involve stressful, negative interactions requiring high levels of tact and the ability to respond to aggressive interpersonal interactions. Elements of persuasion may be necessary to gain cooperation and acceptance of ideas. Independence and Decision-Making Normally performs the duty assignments with substantial discretion and within broad parameters defined by general organizational requirements and accepted practices. Overall results determine job performance. Technical Skills Work requires a comprehensive, practical knowledge of a technical field with use of analytical judgment and decision-making abilities appropriate to the work environment of the organization. Fiscal Responsibilities Completes research for documents, compiles data for computer entry, and/or enters or oversees data entry. Has responsibility for monitoring budget/fiscal expenditures (typically non-discretionary expenditures) for a work unit of less than department size (programs, activities, projects or small organizational units) or responsibility for fiscal management of capital project(s). May recommend budget allocations. Supervisory Responsibilities Performs essentially the same work as those directed. Includes oversight of quality, training, instructing and scheduling work. PHYSICAL DEMANDS Work requires medium physical exertion exerting 20-50 lbs. occasionally, 10-25 lbs. frequently, or up to 10 lbs., frequently requiring standing, walking around and observing work sites. Adequate vision, hearing and talking to use a computer, telephone, make public presentations and communicate effectively with others. NON-PHYSICAL DEMANDS May frequently experience time pressure and working closely with others as a part of a team. May occasionally require frequent change of tasks, irregular work schedules, exacting work and a noisy environment. Responsible for appropriate use and maintenance of City equipment, tools and other resources, including work time. Regular and predictable attendance is expected. MACHINES, TOOLS, EQUIPMENT, SOFTWARE, AND HARDWARE: Typically requires use of standard office equipment to include telephone, computer, Microsoft Office and job specific software and hardware; handheld radio, utility vehicles, hand truck and various racks and storage equipment; and any other equipment as appropriate or required. WORK ENVIRONMENT The work is normally performed in an office setting. The employee is rarely exposed to environmental hazards and does not normally require the use of protective equipment. Protective equipment as apparent or assigned may be required at work sites.

Description The purpose of this position is to assist in the coordination of activities and programs for the prevention of youth and gang violence. This is accomplished by reaching out to identified gang members and linking them to services and institutions, and providing access to resources in an effort to reduce attachment of youth to gangs and gang activities. Transporting youth to and from various appointments and functions Plans and attends social and recreational activities. Serves as advocate for the youth in securing social services, education, and job related opportunities. Performs needs assessment for youth and family members and provides information about services. Makes appropriate referrals and maintains detailed documentation of all contact with youth. This position reports to the Youth and Gang Violence Prevention Coordinator. The essential functions of the job are not limited to those listed in the job description. The City retains the discretion to add to or change the duties of the position at any time. Identifies appropriate youth to participate in the project; Recruit and retain youth by providing access to job skills training; information resources, role modeling and encouragement; Serves as advocate for the targeted youth in securing services, education and job related opportunities; Assess needs of family members affected by the youth's gang involvement and makes referrals to appropriate services. Networks with various organizations, schools, courts, probation offices, community residents, and grass roots organization to gather resources and information to offer the youth and their affected family members; Plans and attends social and recreational activities for the targeted youth. Creates and maintains records for each youth involved in project; Document all contact with youth and their families and compiles status reports. When Assigned to Reentry/Workforce: Provide reentry services for youth identified by Department of Juvenile Justice. Provide on-site/in-person job coaching support for Project Rebuild and Project Imagine Have a high degree of comfort working hands on in the community with a diverse group of community members Be able to train and support youth on developing excellent resumes and cover letters as well as providing assistance with filling out job applications Work collaboratively with partner agencies to meet the holistic needs of youth ADDITIONAL DUTIES Performs additional duties as assigned Education and Experience Associate's degree with knowledge of a specific vocational, administrative, or technical nature from a college, vocational or technical school. One year up to and including three years' experience in social services, grassroots organizations, community advocacy, or youth intervention. An equivalent combination of education and experience may be considered in lieu of the specific requirements listed above Certifications/Licenses Valid Driver's License with acceptable driving record according to City Criteria Job Knowledge Intermediate knowledge to perform most work in normal situations. Comprehension of standard situations and includes knowledge of most of the significant aspects of the subject. Reading Intermediate-Ability to read papers, periodicals, journals, manuals, dictionaries, and thesauruses. Writing Basic-Ability to write simple sentences containing subject, verb, and object, and/or series of numbers, names, and addresses. Math Intermediate-Ability to deal with a system of real numbers; and practical application of fractions, percentages, ratios/proportions and measurement. Communication Skills Decisions regarding interpretation of existing policies may be made. Contacts may involve stressful, negative interactions requiring high levels of tact and the ability to respond to aggressive interpersonal interactions. Elements of persuasion may be necessary to gain cooperation and acceptance of ideas. Independence and Decision-Making Normally performs the duty assignment after receiving general instructions as to methods, procedures, and desired end results. There is some opportunity for discretion when making selections among a few, easily identifiable choices. The assignment is usually reviewed frequently. Technical Skills Work requires the use of standard technical skills appropriate to the work environment of the organization. Fiscal Responsibilities This position has no budgetary/fiscal responsibility. Supervisory Responsibilities This position has no responsibility for direction or supervision of others. PHYSICAL DEMANDS Work is light in nature, exerting up to 20 lbs. occasionally, 10 lbs. frequently, or negligible amounts constantly or requires walking or standing to a significant degree. Requires adequate vision, hearing and talking to use a computer, telephone and communicating effectively with others. NON-PHYSICAL DEMANDS Responsible for appropriate use and maintenance of City equipment, tools and other resources, including work time. Regular and predictable attendance is expected. MACHINES, TOOLS, EQUIPMENT, SOFTWARE AND HARDWARE Typically requires use of standard office equipment, including computer and related hardware and software, and any other equipment as appropriate or required. WORK ENVIRONMENT The work is typically performed in the community. The employee is expected to use appropriate protective equipment for the assigned task; and any other equipment as apparent or assigned.

Description Receive calls regarding public safety emergencies and route them to the appropriate agency and/or officer; answer 911 calls and non-emergency calls for service; manage radio traffic of first responders; utilize standardized protocols to provide pre-arrival instructions to callers on scene; and providing emergency weather bulletins, traffic bulletins and general information to the public. The essential functions of the job are not limited to those listed in the job description. The City retains the discretion to add to or change the duties of the position at any time. Answers 911 calls by using standardized protocols and providing instructions to callers prior to arrival of first responders; utilizing ANI/ALI to obtain and verify address information; transferring 911 calls to other jurisdictions; and answering direct hotlines to various city departments and agencies. Dispatches first responders by using paging system for fire&EMS and dispatching system for police; utilizing VCIN to check for wanted persons and check CAD history for prior calls; prioritizing calls to ensure appropriate response is provided; monitoring phone and radio communication simultaneously and respond appropriately. Serves as VCIN operator by entering, modifying and clearing wanted persons, stolen articles and license tags; and providing confirmation to other jurisdictions in Danville. Performs other responsibilities such as receiving and transmitting weather and traffic bulletins; monitoring alarms for the vault, mass transit, generator and City Manager's office; sending or receiving mail and other duties as may be required. ADDITIONAL DUTIES Attends meetings and training sessions. Performs additional duties to support operational requirements as assigned. Education and Experience High School Diploma or GED supplemented by six months/one year of post-secondary study or training: e.g. vocational, business, technical school, and no experience required. An equivalent combination of education and experience may be considered in lieu of the specific requirements listed above. Certifications/Licenses Valid driver's license and acceptable driving record according to City criteria. Candidate will be required to obtain certifications in CPR, VCIN/NCIC, DCJS Basic Dispatcher Certification, NIMS 100, 200, 700, and 800, EPD, EMD, and EFD within a probationary period. Job Knowledge No knowledge of specific work. Ability to learn and general knowledge of having a job such as timeliness and receiving directions. Reading Intermediate: Ability to read papers, periodicals, journals, manuals, dictionaries, and thesauruses. Writing Intermediate: Ability to write reports, prepare business letters, expositions, and summaries with proper format, punctuation, spelling, and grammar, using all parts of speech. Math Basic: Ability to perform the four basic arithmetic operations (addition, subtraction, multiplication, division). Communication Skills Decisions regarding interpretation of policies may be made. Contact may involve stressful, negative interactions requiring high levels of tact, and the ability to respond to aggressive interpersonal interactions. Elements of persuasion may be necessary to gain cooperation and acceptance of ideas. Independence and Decision-Making Normally performs the job by following established standard operating procedures and/or policies. There is a choice of the appropriate procedure or policy to apply to duties. Performance reviewed periodically. Technical Skills Work requires a comprehensive, practical knowledge of a technical field with use of analytical judgment and decision-making abilities appropriate to the work environment of the organization. Fiscal Responsibilities No budgetary/fiscal responsibility. Supervisory Responsibilities May occasionally direct helpers, assistants, seasonal employees, interns or temporary employees. PHYSICAL DEMANDS Sedentary physical effort, exerting up to 10 lbs. occasionally or negligible weights frequently; sitting most of the time. Constant sitting, fine dexterity; adequate vision, hearing, talking to use computer, telephone and communicate effectively with others. Frequent pushing/pulling, reaching, handling, twisting. Occasional standing, walking. Rarely lifting, carrying, kneeling, crouching, crawling, bending. NON-PHYSICAL DEMANDS Responsible for appropriate use and maintenance of City equipment, tools and other resources, including work time. Regular and predictable attendance is expected. Frequently experiences frequent change of tasks, performing multiple tasks simultaneously, working closely with others as part of a team, tedious or exacting work, noisy/distracting environment. May occasionally experience emergency situations, irregular work schedule/overtime. MACHINES, TOOLS, EQUIPMENT, SOFTWARE AND HARDWARE Typically requires use of standard office equipment and telephone, and related software and hardware; and any other tools and equipment as appropriate or as assigned, including Headset, Computer Aided Dispatch, Protocol Cards, Priority Dispatch Pro QA Police, Fire and Medical, AVL. WORK ENVIRONMENT This work is performed in an office environment. There are no health, safety, or environmental factors. The employee must wear protective equipment as apparent or assigned, if any.

Description This position will greet all visitors, assist the traveling public, support the operations of the Visitor Center, and interact with tourism partners as directed. The Travel Counselor will interact professionally and collaboratively, enthusiastically representing the City of Danville and Pittsylvania County to citizens and visitors. Displays top quality customer service. Reports to the Visitor Center Manager. The essential functions of the job are not limited to those listed in the job description. The City retains the discretion to add to or change the duties of the position at any time. Acknowledge all visitors in a timely manner. Present a friendly and"willing to assist" manner to the public, show enthusiasm and thank visitors for coming. Provide the traveling public with accurate and understandable information. Offer each visitor the opportunity to sign the guest register and receive assistance with lodging reservations. As requested by manager, respond to written, telephone, or e-mail inquiries and requests. Assist with data entry into the online visitation reporting system/Simpleview Consumer User Group. Supports the Visitor Center Manager in implementing and staffing programs, events, and activities. Assembles and provides information to groups, individuals, and business visitors. Review new brochures and publications to enhance knowledge of areas tourism industry and attractions. Review and be familiar with the City of Danville's Tourism website to strengthen knowledge of the area tourism assets and special events. Participate in annual Visitor Center Seminar/Study Tour as offered by the Virginia Tourism Corporation; Typically held in March each year. May be required to travel out-of-town and out-of-state, as needed, for conferences and marketplaces. Keep brochure racks orderly and well stocked and assist in maintaining appropriate brochure inventory levels to meet needs of the traveling public. Assist with inventory control and incoming mail or literature. Actively participate in staff meetings. ADDITIONAL DUTIES Performs additional duties as assigned. Education and Experience High School Diploma or GED; basic computer skills; with at least two years' experience in the hospitality industry preferred. An equivalent combination of education and experience may be considered in lieu of the specific requirements listed above Certifications/Licenses Valid Driver's License with acceptable driving record according to City Criteria Job Knowledge Intermediate knowledge to perform most work in normal situations. Comprehension of standard situations and includes knowledge of most of the significant aspects of the subject. Reading Intermediate: Ability to read papers, periodicals, journals, manuals, dictionaries, and thesauruses. Writing Intermediate: Ability to write reports, prepare business letters, expositions, and summaries with proper format, punctuation, spelling, and grammar, using all parts of speech. Math Intermediate: Ability to deal with a system of real numbers; and practical application of fractions, percentages, ratios/proportions and measurement. Communication Skills Decisions regarding interpretation of existing policies may be made. Contacts may involve stressful, negative interactions requiring high levels of tact and the ability to respond to aggressive interpersonal interactions. Elements of persuasion may be necessary to gain cooperation and acceptance of ideas. Independence and Decision-Making Normally performs the duty assignment after receiving detailed instructions as to methods, procedures, and desired end results with little room for deviation. The immediate supervisor may, at times, provide close and constant review. Technical Skills Work requires the use of standard technical skills appropriate to the work environment of the organization. Fiscal Responsibilities No budgetary/fiscal responsibility. Supervisory Responsibilities No responsibility for direction or supervision of others. PHYSICAL DEMANDS Work is medium in nature, exerting 20-50 lbs. occasionally, 10-25 lbs. frequently, or up to 10 lbs. constantly; walking, standing, sitting, lifting, carrying, pushing/pulling, reaching, handling, kneeling, and crouching. May occasionally experience weather-related emergencies such as snow removal. Requires adequate vision, hearing and talking to use a computer, telephone and communicating effectively with others. NON-PHYSICAL DEMANDS May frequently experience time pressure, working closely with others as a part of a team and multi-tasking. May occasionally experience irregular work schedule/overtime. Responsible for appropriate use and maintenance of City equipment, tools and other resources, including work time. Regular and predictable attendance is expected. MACHINES, TOOLS, EQUIPMENT, SOFTWARE AND HARDWARE Typically requires use of standard office equipment, including computer and related hardware and software, and any other equipment as appropriate or required. WORK ENVIRONMENT This work is performed in an office environment where the noise level is moderate. The employee is expected to use appropriate protective equipment for the assigned task; and any other equipment as apparent or assigned.