Amazon.com Services LLC
Seattle, Washington
The Alexa+ team seeks an experienced Senior Solutions Architect to drive strategic adoption of Alexa+ across Tier-1 partners, and shape the future of Generative AI integrations at scale. Powered by GenAI, Alexa+ is your new personal AI assistant that gets things done - she's smarter, more conversational, more capable, and is available across our family of devices: screened, non-screened, mobile, FireTV, and to name a few. Rebuilt from the ground up, this new version of Alexa uses a state-of-the-art architecture that automatically connects a variety of large language models (LLMs), agentic capabilities, services, and devices at scale. In your role as voice of the developer, and representing Amazon as a senior technical leader, you'll manage relationships with customer senior leadership, providing technical consultation to key development partners, and lead complex projects with cross-team impact. Responsibilities include proactively identifying future trends and product gaps, developing reusable architectural frameworks to accelerate adoption, and establishing best practices that empower the broader SA community. This position requires operating with a strong product mindset, and leveraging that to translate complex technical concepts into business value for senior leaders while helping partners identify innovative applications for Alexa's capabilities, and make strategic trade-offs to achieve long-term goals. The ideal candidate brings extensive technology solution design experience, proven success leading large-scale cloud architectural implementations, and a track record of driving technical strategy with executive stakeholders. You combine deep technical expertise with strong leadership abilities, enabling you to drive cross-team change, and mentor other architects while building lasting partnerships at the highest levels. Key job responsibilities Technical Innovation & Excellence - Design and establish large-scale solution design and architectural frameworks that drive consistent implementation across multiple partner portfolios - Create reference patterns that simplify complex problems and become adopted both internally and externally - Make high judgment technical decisions independently in ambiguous situations, determining appropriate solution strategies with significant business impact Partner & Business Impact - Drive C-level technical engagement with strategic partners, establishing technology roadmaps that drive Amazon and partner flywheels - Establish scalable processes and frameworks that accelerate adoption across domains, not just individual partners - Influence Alexa+'s customer and developer experience through synthesis of market trends, competitive intelligence, and strategic partner feedback Strategic Leadership & Development - Collaborate with product leadership during early formation stages of new capabilities, directly influencing product requirements and go-to-market strategies - Accelerate SA community development by mentoring junior architects, performing technical promotion assessments, and establishing team best practices - Represent Amazon as a recognized thought leader at major industry events, establishing technical credibility that opens new strategic partnership opportunities A day in the life We're looking for a highly talented and motivated Sr SA to join our Alexa+ team to help bring our partner experiences to life with Generative AI. You'll engage in deep, technical discussions to design solutions, solve problems, and coordinate Alexa+ feature implementations to raise the bar on the customer experience. You'll be acting as voice of the developer with our domain, product and engineering teams to influence roadmaps using strong product insights, data-driven analysis, and a working backwards mindset. About the team Our mission is to source and onboard, delightful, useful, and engaging third party experiences to Alexa+ that helps customers get things done, and drives the Amazon and partner flywheels. We are a diverse group of technologists who bridge the gap between business development (BD), internal product and engineering teams, and customers. BASIC QUALIFICATIONS- 8+ years of specific technology domain areas (e.g. software development, cloud computing, systems engineering, infrastructure, security, networking, data & analytics) experience - Experience communicating across technical and non-technical audiences, including executive level stakeholders or clients - Bachelor's degree in computer science, engineering, mathematics or equivalent - Designing and shipping LLM-powered features in production systems, with emphasis on system architecture (latency, streaming, orchestration) PREFERRED QUALIFICATIONS- 5+ years of IT development or implementation/consulting in the software or Internet industries experience - Experience working with end user or developer communities - Experience architecting/operating solutions built on AWS Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status. Los Angeles County applicants: Job duties for this position include: work safely and cooperatively with other employees, supervisors, and staff; adhere to standards of excellence despite stressful conditions; communicate effectively and respectfully with employees, supervisors, and staff to ensure exceptional customer service; and follow all federal, state, and local laws and Company policies. Criminal history may have a direct, adverse, and negative relationship with some of the material job duties of this position. These include the duties and responsibilities listed above, as well as the abilities to adhere to company policies, exercise sound judgment, effectively manage stress and work safely and respectfully with others, exhibit trustworthiness and professionalism, and safeguard business operations and the Company's reputation. Pursuant to the Los Angeles County Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner. The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at . USA, CA, San Francisco - 176 000.00 USD annually USA, NY, New York - 169 600.00 USD annually USA, TX, Austin - 153 800.00 USD annually USA, WA, Bellevue - 153 800.00 USD annually USA, WA, Seattle - 153 800.00 USD annually
The Alexa+ team seeks an experienced Senior Solutions Architect to drive strategic adoption of Alexa+ across Tier-1 partners, and shape the future of Generative AI integrations at scale. Powered by GenAI, Alexa+ is your new personal AI assistant that gets things done - she's smarter, more conversational, more capable, and is available across our family of devices: screened, non-screened, mobile, FireTV, and to name a few. Rebuilt from the ground up, this new version of Alexa uses a state-of-the-art architecture that automatically connects a variety of large language models (LLMs), agentic capabilities, services, and devices at scale. In your role as voice of the developer, and representing Amazon as a senior technical leader, you'll manage relationships with customer senior leadership, providing technical consultation to key development partners, and lead complex projects with cross-team impact. Responsibilities include proactively identifying future trends and product gaps, developing reusable architectural frameworks to accelerate adoption, and establishing best practices that empower the broader SA community. This position requires operating with a strong product mindset, and leveraging that to translate complex technical concepts into business value for senior leaders while helping partners identify innovative applications for Alexa's capabilities, and make strategic trade-offs to achieve long-term goals. The ideal candidate brings extensive technology solution design experience, proven success leading large-scale cloud architectural implementations, and a track record of driving technical strategy with executive stakeholders. You combine deep technical expertise with strong leadership abilities, enabling you to drive cross-team change, and mentor other architects while building lasting partnerships at the highest levels. Key job responsibilities Technical Innovation & Excellence - Design and establish large-scale solution design and architectural frameworks that drive consistent implementation across multiple partner portfolios - Create reference patterns that simplify complex problems and become adopted both internally and externally - Make high judgment technical decisions independently in ambiguous situations, determining appropriate solution strategies with significant business impact Partner & Business Impact - Drive C-level technical engagement with strategic partners, establishing technology roadmaps that drive Amazon and partner flywheels - Establish scalable processes and frameworks that accelerate adoption across domains, not just individual partners - Influence Alexa+'s customer and developer experience through synthesis of market trends, competitive intelligence, and strategic partner feedback Strategic Leadership & Development - Collaborate with product leadership during early formation stages of new capabilities, directly influencing product requirements and go-to-market strategies - Accelerate SA community development by mentoring junior architects, performing technical promotion assessments, and establishing team best practices - Represent Amazon as a recognized thought leader at major industry events, establishing technical credibility that opens new strategic partnership opportunities A day in the life We're looking for a highly talented and motivated Sr SA to join our Alexa+ team to help bring our partner experiences to life with Generative AI. You'll engage in deep, technical discussions to design solutions, solve problems, and coordinate Alexa+ feature implementations to raise the bar on the customer experience. You'll be acting as voice of the developer with our domain, product and engineering teams to influence roadmaps using strong product insights, data-driven analysis, and a working backwards mindset. About the team Our mission is to source and onboard, delightful, useful, and engaging third party experiences to Alexa+ that helps customers get things done, and drives the Amazon and partner flywheels. We are a diverse group of technologists who bridge the gap between business development (BD), internal product and engineering teams, and customers. BASIC QUALIFICATIONS- 8+ years of specific technology domain areas (e.g. software development, cloud computing, systems engineering, infrastructure, security, networking, data & analytics) experience - Experience communicating across technical and non-technical audiences, including executive level stakeholders or clients - Bachelor's degree in computer science, engineering, mathematics or equivalent - Designing and shipping LLM-powered features in production systems, with emphasis on system architecture (latency, streaming, orchestration) PREFERRED QUALIFICATIONS- 5+ years of IT development or implementation/consulting in the software or Internet industries experience - Experience working with end user or developer communities - Experience architecting/operating solutions built on AWS Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status. Los Angeles County applicants: Job duties for this position include: work safely and cooperatively with other employees, supervisors, and staff; adhere to standards of excellence despite stressful conditions; communicate effectively and respectfully with employees, supervisors, and staff to ensure exceptional customer service; and follow all federal, state, and local laws and Company policies. Criminal history may have a direct, adverse, and negative relationship with some of the material job duties of this position. These include the duties and responsibilities listed above, as well as the abilities to adhere to company policies, exercise sound judgment, effectively manage stress and work safely and respectfully with others, exhibit trustworthiness and professionalism, and safeguard business operations and the Company's reputation. Pursuant to the Los Angeles County Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner. The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at . USA, CA, San Francisco - 176 000.00 USD annually USA, NY, New York - 169 600.00 USD annually USA, TX, Austin - 153 800.00 USD annually USA, WA, Bellevue - 153 800.00 USD annually USA, WA, Seattle - 153 800.00 USD annually
Amazon.com Services LLC
Nashville, Tennessee
Amazon's Global Services for Devices (GSD) team is seeking a Senior Technical Program Manager to own the delivery of services that run on every warehouse handheld device across Amazon's global fulfillment network. We build the software layer between the associate and the device: identity, authentication, real-time tracking, printing, provisioning, and the home screen experience. Our services authenticate every device session, track device location and handling behavior, deliver configuration to hundreds of thousands of devices, and provide the printing infrastructure that keeps fulfillment moving. This is a role for someone who loves working directly with engineers on hard projects. You will own the technical strategy and delivery of programs that span serverless backends, Android applications, and cross-region distributed systems. You will read architecture documents, challenge design proposals, identify scaling risks before they become outages, and drive teams to ship. Key job responsibilities - Own the lifecycle of cross-functional programs spanning identity services, device tracking, printing infrastructure, and fleet-scale mobile applications. Define mission, objectives, success criteria, and delivery milestones. - Drive architecture decisions by understanding system boundaries, scaling constraints, and failure modes across serverless backends, Android applications, and IoT messaging systems. - Translate undefined requirements into actionable plans with clear dependencies and risk mitigations. Define program scope where none exists. - Negotiate priorities and resources across teams. Unblock delivery by finding paths forward where teams have competing constraints. - Coordinate multi-service launches that require synchronized delivery across backend services, Android applications, and operator tooling. - Own organizational roadmap contributions including OP1/OP2 narratives. Write 6-pagers and present to Directors and VPs. - Reduce exposure to failure modes: insufficient requirements, cross-team misalignment, untested assumptions, and architecture that does not match the business case. A day in the life Mornings start with standup and reviewing program status. You spend focused time reading a design document for a new device tracking feature, identifying a dependency on a partner team's API, and scheduling a working session to resolve the interface contract. After lunch you run a cross-team alignment meeting where the identity service team and the Android application team need to align on a credential delivery mechanism and rollout sequence. Later you review deployment metrics for a recently launched feature at pilot sites, notice adoption is tracking below target, and draft a follow-up plan. You close the day by updating your program narrative with current status and next actions. Amazon offers a full range of benefits that support you and eligible family members, including domestic partners. Benefits can vary by location, the number of regularly scheduled hours you work, length of employment, and job status such as seasonal or temporary employment. The benefits that generally apply to regular, full-time employees include: 1. Medical, Dental, and Vision Coverage 2. Maternity and Parental Leave Options 3. Paid Time Off (PTO) 4. 401(k) Plan If you are not sure that every qualification on the list above describes you exactly, we'd still love to hear from you! At Amazon, we value people with unique backgrounds, experiences, and skillsets. If you're passionate about this role and want to make an impact on a global scale, please apply! About the team Global Services for Devices sits within OTS Device Technologies and owns the service layer that makes Amazon's mobile device fleet functional, secure, and manageable at scale. We build and operate: - Identity and authentication services that lock devices at the OS level and provide SSO to all warehouse applications - Real-time device tracking and recovery systems that reduce device loss across fulfillment sites - Impact detection and coaching that reduces device damage rates - Printing infrastructure that abstracts multi-vendor printer hardware behind a unified interface - Fleet provisioning and configuration delivery for hundreds of thousands of devices - The device home screen experience and per-user preference roaming - Operator tooling that gives site leadership self-service control over their device fleet BASIC QUALIFICATIONS- 5+ years of technical product or program management experience - 7+ years of working directly with engineering teams experience - 3+ years of software development experience - 5+ years of technical program management working directly with software engineering teams experience - Experience managing programs across cross functional teams, building processes and coordinating release schedules - Bachelor's degree in engineering, computer science or equivalent PREFERRED QUALIFICATIONS- 5+ years of project management disciplines including scope, schedule, budget, quality, along with risk and critical path management experience - Experience managing projects across cross functional teams, building sustainable processes and coordinating release schedules - Experience defining KPI's/SLA's used to drive multi-million dollar businesses and reporting to senior leadership - Experience (non-internship) in professional software development - Experience developing mobile apps for Android or other platforms - Experience with AWS technologies Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status. Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner. The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at . USA, TN, Nashville - 141 100.00 USD annually
Amazon's Global Services for Devices (GSD) team is seeking a Senior Technical Program Manager to own the delivery of services that run on every warehouse handheld device across Amazon's global fulfillment network. We build the software layer between the associate and the device: identity, authentication, real-time tracking, printing, provisioning, and the home screen experience. Our services authenticate every device session, track device location and handling behavior, deliver configuration to hundreds of thousands of devices, and provide the printing infrastructure that keeps fulfillment moving. This is a role for someone who loves working directly with engineers on hard projects. You will own the technical strategy and delivery of programs that span serverless backends, Android applications, and cross-region distributed systems. You will read architecture documents, challenge design proposals, identify scaling risks before they become outages, and drive teams to ship. Key job responsibilities - Own the lifecycle of cross-functional programs spanning identity services, device tracking, printing infrastructure, and fleet-scale mobile applications. Define mission, objectives, success criteria, and delivery milestones. - Drive architecture decisions by understanding system boundaries, scaling constraints, and failure modes across serverless backends, Android applications, and IoT messaging systems. - Translate undefined requirements into actionable plans with clear dependencies and risk mitigations. Define program scope where none exists. - Negotiate priorities and resources across teams. Unblock delivery by finding paths forward where teams have competing constraints. - Coordinate multi-service launches that require synchronized delivery across backend services, Android applications, and operator tooling. - Own organizational roadmap contributions including OP1/OP2 narratives. Write 6-pagers and present to Directors and VPs. - Reduce exposure to failure modes: insufficient requirements, cross-team misalignment, untested assumptions, and architecture that does not match the business case. A day in the life Mornings start with standup and reviewing program status. You spend focused time reading a design document for a new device tracking feature, identifying a dependency on a partner team's API, and scheduling a working session to resolve the interface contract. After lunch you run a cross-team alignment meeting where the identity service team and the Android application team need to align on a credential delivery mechanism and rollout sequence. Later you review deployment metrics for a recently launched feature at pilot sites, notice adoption is tracking below target, and draft a follow-up plan. You close the day by updating your program narrative with current status and next actions. Amazon offers a full range of benefits that support you and eligible family members, including domestic partners. Benefits can vary by location, the number of regularly scheduled hours you work, length of employment, and job status such as seasonal or temporary employment. The benefits that generally apply to regular, full-time employees include: 1. Medical, Dental, and Vision Coverage 2. Maternity and Parental Leave Options 3. Paid Time Off (PTO) 4. 401(k) Plan If you are not sure that every qualification on the list above describes you exactly, we'd still love to hear from you! At Amazon, we value people with unique backgrounds, experiences, and skillsets. If you're passionate about this role and want to make an impact on a global scale, please apply! About the team Global Services for Devices sits within OTS Device Technologies and owns the service layer that makes Amazon's mobile device fleet functional, secure, and manageable at scale. We build and operate: - Identity and authentication services that lock devices at the OS level and provide SSO to all warehouse applications - Real-time device tracking and recovery systems that reduce device loss across fulfillment sites - Impact detection and coaching that reduces device damage rates - Printing infrastructure that abstracts multi-vendor printer hardware behind a unified interface - Fleet provisioning and configuration delivery for hundreds of thousands of devices - The device home screen experience and per-user preference roaming - Operator tooling that gives site leadership self-service control over their device fleet BASIC QUALIFICATIONS- 5+ years of technical product or program management experience - 7+ years of working directly with engineering teams experience - 3+ years of software development experience - 5+ years of technical program management working directly with software engineering teams experience - Experience managing programs across cross functional teams, building processes and coordinating release schedules - Bachelor's degree in engineering, computer science or equivalent PREFERRED QUALIFICATIONS- 5+ years of project management disciplines including scope, schedule, budget, quality, along with risk and critical path management experience - Experience managing projects across cross functional teams, building sustainable processes and coordinating release schedules - Experience defining KPI's/SLA's used to drive multi-million dollar businesses and reporting to senior leadership - Experience (non-internship) in professional software development - Experience developing mobile apps for Android or other platforms - Experience with AWS technologies Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status. Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner. The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at . USA, TN, Nashville - 141 100.00 USD annually