University of Utah
Salt Lake City, Utah
Voice Systems Engineer Job Summary Systems Administrator The Unified Communications Voice Systems Engineer is responsible for the design, implementation, and support of enterprise voice infrastructure, with a focus on modernizing legacy systems and integrating cloud-based Contact Center as a Service (CCaaS) platforms. This role emphasizes expertise in SIP trunking, Session Border Controller (SBC) technologies, and the deployment of Lumen Voice Complete to ensure secure, scalable, and resilient voice communications. The engineer collaborates across IT teams to deliver high-performance voice solutions that align with organizational goals and evolving technology standards. The department may choose to hire at any of the below job levels and associated pay rates based on their business need and budget. Responsibilities Installs, configures, and maintains Avaya Aura IP PBX hardware, operating systems, and associated peripherals including Avaya Elite Multi-channel (EMC) Contact Center, CMS Reporting, Proactive Contact Dialer, Proactive Outreach Management, and Call Recording Systems. Leads modernization efforts by implementing SIP-based VoIP solutions, including Session Border Controllers (SBCs) and Lumen Voice Complete SIP trunking, to replace legacy telephony infrastructure. Designs and supports cloud-based CCaaS platforms, integrating with Avaya and Microsoft Teams environments to enhance customer engagement and operational efficiency. Performs routine and complex system administration tasks such as software upgrades, system recovery, performance tuning, and operating system hardening. Collaborates with cross-functional teams to develop scalable network and voice architecture, ensuring alignment with enterprise security and compliance standards. Maintains comprehensive documentation including system topology, backup procedures, hardware inventories, change management records, and work orders. Participates in on-call rotation for incident response and operational support. Works closely with UIT teams including Telephone Technicians, Service Desk, Architecture, Security, Network Operations, Electronic Communications, and Account Executives. Reports to the Associate Director of Unified Communications Voice Systems. Minimum Qualifications EQUIVALENCY STATEMENT: 1 year of higher education can be substituted for 1 year of directly related work experience (Example: bachelor's degree = 4 years of directly related work experience).Department may hire employee at one of the following job levels: Systems Administrator, II: Requires a bachelor's (or equivalency) + 4 years or a master's (or equivalency) + 2 years of directly related work experience. Systems Administrator, III: Requires a bachelor's (or equivalency) + 6 years or a master's (or equivalency) + 4 years of directly related work experience. Preferences Preferred minimum of 5 years' experience working in a mission critical operation within an education and trauma one 24/7 hospital environment encompassing a large, complex high volume application environment. Special Instructions About UIT: University Information Technology (UIT), the central IT service provider for the University of Utah, reports to the U's Chief Information Officer and is responsible for many of the U's shared IT services including the wired and wireless network; Campus Information Services (CIS) portal; UMail, telephone, and online collaboration; digital learning technologies; information security; software licensing; and a host of other IT systems and services. About the University of Utah: Located in Salt Lake City, the U is the flagship institution of the State of Utah's system of higher education, home to arts and museum venues and a member of the BIG-12 Conference. Skiing and snowboarding opportunities are a short distance from campus, and opportunities to pursue activities from biking to hiking to fishing abound. Salt Lake City is home to the Utah Symphony and Opera, Ballet West, professional sports teams, and a wide range of other cultural and recreational activities. The University of Utah offers a comprehensive benefits package for eligible employees including: Excellent health, dental, and wellness coverage at affordable rates 14.2% retirement contributions Generous paid leave time 11 paid holidays per year 50% tuition reduction for employees after completing probationary period, and spouse, and dependent children after three years Flex spending accounts Free transit on most UTA services Employee discounts on a variety of products and services including cell phones & plans, entertainment, health and fitness, restaurants, retail, and travel Professional development opportunities A wellness program to promote health and quality of life Learn more about the great benefits of working for University of Utah: benefits.utah.edu For more information regarding how our salary and benefit offerings impact the overall compensation here at the University of Utah, please see our Total Compensation Calculator: Requisition Number: PRN44109B Full Time or Part Time? Full Time Work Schedule Summary: Monday through Friday from 8-5. On-Call rotation schedule every seven weeks. Department: 00428 - UIT - Network & Comm. Srvs Location: Campus Pay Rate Range: $55,000 to $78,000 Close Date: 4/30/2026 Open Until Filled: To apply, visit jeid-473890efe370b04c96ff308c4da0a5a9
Voice Systems Engineer Job Summary Systems Administrator The Unified Communications Voice Systems Engineer is responsible for the design, implementation, and support of enterprise voice infrastructure, with a focus on modernizing legacy systems and integrating cloud-based Contact Center as a Service (CCaaS) platforms. This role emphasizes expertise in SIP trunking, Session Border Controller (SBC) technologies, and the deployment of Lumen Voice Complete to ensure secure, scalable, and resilient voice communications. The engineer collaborates across IT teams to deliver high-performance voice solutions that align with organizational goals and evolving technology standards. The department may choose to hire at any of the below job levels and associated pay rates based on their business need and budget. Responsibilities Installs, configures, and maintains Avaya Aura IP PBX hardware, operating systems, and associated peripherals including Avaya Elite Multi-channel (EMC) Contact Center, CMS Reporting, Proactive Contact Dialer, Proactive Outreach Management, and Call Recording Systems. Leads modernization efforts by implementing SIP-based VoIP solutions, including Session Border Controllers (SBCs) and Lumen Voice Complete SIP trunking, to replace legacy telephony infrastructure. Designs and supports cloud-based CCaaS platforms, integrating with Avaya and Microsoft Teams environments to enhance customer engagement and operational efficiency. Performs routine and complex system administration tasks such as software upgrades, system recovery, performance tuning, and operating system hardening. Collaborates with cross-functional teams to develop scalable network and voice architecture, ensuring alignment with enterprise security and compliance standards. Maintains comprehensive documentation including system topology, backup procedures, hardware inventories, change management records, and work orders. Participates in on-call rotation for incident response and operational support. Works closely with UIT teams including Telephone Technicians, Service Desk, Architecture, Security, Network Operations, Electronic Communications, and Account Executives. Reports to the Associate Director of Unified Communications Voice Systems. Minimum Qualifications EQUIVALENCY STATEMENT: 1 year of higher education can be substituted for 1 year of directly related work experience (Example: bachelor's degree = 4 years of directly related work experience).Department may hire employee at one of the following job levels: Systems Administrator, II: Requires a bachelor's (or equivalency) + 4 years or a master's (or equivalency) + 2 years of directly related work experience. Systems Administrator, III: Requires a bachelor's (or equivalency) + 6 years or a master's (or equivalency) + 4 years of directly related work experience. Preferences Preferred minimum of 5 years' experience working in a mission critical operation within an education and trauma one 24/7 hospital environment encompassing a large, complex high volume application environment. Special Instructions About UIT: University Information Technology (UIT), the central IT service provider for the University of Utah, reports to the U's Chief Information Officer and is responsible for many of the U's shared IT services including the wired and wireless network; Campus Information Services (CIS) portal; UMail, telephone, and online collaboration; digital learning technologies; information security; software licensing; and a host of other IT systems and services. About the University of Utah: Located in Salt Lake City, the U is the flagship institution of the State of Utah's system of higher education, home to arts and museum venues and a member of the BIG-12 Conference. Skiing and snowboarding opportunities are a short distance from campus, and opportunities to pursue activities from biking to hiking to fishing abound. Salt Lake City is home to the Utah Symphony and Opera, Ballet West, professional sports teams, and a wide range of other cultural and recreational activities. The University of Utah offers a comprehensive benefits package for eligible employees including: Excellent health, dental, and wellness coverage at affordable rates 14.2% retirement contributions Generous paid leave time 11 paid holidays per year 50% tuition reduction for employees after completing probationary period, and spouse, and dependent children after three years Flex spending accounts Free transit on most UTA services Employee discounts on a variety of products and services including cell phones & plans, entertainment, health and fitness, restaurants, retail, and travel Professional development opportunities A wellness program to promote health and quality of life Learn more about the great benefits of working for University of Utah: benefits.utah.edu For more information regarding how our salary and benefit offerings impact the overall compensation here at the University of Utah, please see our Total Compensation Calculator: Requisition Number: PRN44109B Full Time or Part Time? Full Time Work Schedule Summary: Monday through Friday from 8-5. On-Call rotation schedule every seven weeks. Department: 00428 - UIT - Network & Comm. Srvs Location: Campus Pay Rate Range: $55,000 to $78,000 Close Date: 4/30/2026 Open Until Filled: To apply, visit jeid-473890efe370b04c96ff308c4da0a5a9
University of Utah
Salt Lake City, Utah
Information Security Analysts Job Summary Information Security Analysts The incumbent will play a critical role in safeguarding regulated data across the enterprise by monitoring and analyzing the organization's data security posture. This position focuses on configuring Data Security Posture Management (DSPM) settings and policies, interpreting results, creating reports, identifying risks, and ensuring compliance. The analyst will take a risk-based approach to assess and remediate issues related to unauthorized storage or transmission of regulated data across cloud and on-premise environments. Learn more about the great benefits of working for University of Utah: benefits.utah.edu The department may choose to hire at any of the below job levels and associated pay rates based on their business need and budget. Responsibilities Data Security Monitoring -Review and analyze DSPM tool outputs to identify misconfigurations, unauthorized data flows, and storage of regulated data in non-approved locations. -Monitor the movement of sensitive data across cloud and on-prem systems, ensuring compliance with internal policies and regulatory requirements. Risk Assessment & Governance -Apply a risk-based methodology to prioritize remediation efforts. -Maintain applicable risk register entries and document findings for governance reporting. Collaboration -Partner with the Enterprise Security team to validate technical controls. -Work closely with the Chief Data Officer and Privacy Office to align DSPM findings with data governance and privacy requirements. Compliance & Policy Alignment -Ensure adherence to frameworks such as NIST CSF, CIS 18, and other applicable regulations (e.g., HIPAA, FERPA, etc. etc.). -Support audits and compliance reviews by providing DSPM-related evidence. Reporting & Communication -Prepare dashboards and reports for leadership summarizing DSPM findings, trends, and risk posture. -Communicate actionable insights to stakeholders in clear, business-focused language. Minimum Qualifications EQUIVALENCY STATEMENT: 1 year of higher education can be substituted for 1 year of directly related work experience (Example: bachelor's degree = 4 years of directly related work experience). Department may hire employee at one of the following job levels: Information Security Analyst, III: Requires a bachelor's (or equivalency) + 6 years or a master's (or equivalency) + 4 years of directly related work experience. Information Security Analyst, IV: Requires a bachelor's (or equivalency) + 8 years or a master's (or equivalency) + 6 years of directly related work experience. Information Security Analyst, V: Requires a bachelor's (or equivalency) + 10 years or a master's (or equivalency) + 8 years of directly related work experience. Preferences Certifications such as CISSP, CRISC, or equivalent. Master's degree in information security or another relevant field. Experience with a DSPM tool. 3+ years that are specifically tied to GRC experience. Special Instructions About UIT: University Information Technology (UIT), the central IT service provider for the University of Utah, reports to the U's Chief Information Officer and is responsible for many of the U's shared IT services including the wired and wireless network; Campus Information Services (CIS) portal; UMail, telephone, and online collaboration; digital learning technologies; information security; software licensing; and a host of other IT systems and services. About the University of Utah: Located in Salt Lake City, the U is the flagship institution of the State of Utah's system of higher education, home to arts and museum venues and a member of the BIG-12 Conference. Skiing and snowboarding opportunities are a short distance from campus, and opportunities to pursue activities from biking to hiking to fishing abound. Salt Lake City is home to the Utah Symphony and Opera, Ballet West, professional sports teams, and a wide range of other cultural and recreational activities. The University of Utah offers a comprehensive benefits package for eligible employees including: Excellent health, dental, and wellness coverage at affordable rates 14.2% retirement contributions Generous paid leave time 11 paid holidays per year 50% tuition reduction for employees after completing probationary period, and spouse, and dependent children after three years Flex spending accounts Free transit on most UTA services Employee discounts on a variety of products and services including cell phones & plans, entertainment, health and fitness, restaurants, retail, and travel Professional development opportunities A wellness program to promote health and quality of life Learn more about the great benefits of working for University of Utah: benefits.utah.edu For more information regarding how our salary and benefit offerings impact the overall compensation here at the University of Utah, please see our Total Compensation Calculator: Requisition Number: PRN43780B Full Time or Part Time? Full Time Work Schedule Summary: Monday - Friday, 8:00 AM - 5:00 PM. Some nights or weekends are possible based on a rotating on call shift. This is a hybrid position. Department: 00954 - UIT Systems & Security Location: Campus Pay Rate Range: $88,000 - $131,300 Close Date: 2/28/2026 Open Until Filled: To apply, visit jeid-57d662aaef71c3458c38268ba27784b7
Information Security Analysts Job Summary Information Security Analysts The incumbent will play a critical role in safeguarding regulated data across the enterprise by monitoring and analyzing the organization's data security posture. This position focuses on configuring Data Security Posture Management (DSPM) settings and policies, interpreting results, creating reports, identifying risks, and ensuring compliance. The analyst will take a risk-based approach to assess and remediate issues related to unauthorized storage or transmission of regulated data across cloud and on-premise environments. Learn more about the great benefits of working for University of Utah: benefits.utah.edu The department may choose to hire at any of the below job levels and associated pay rates based on their business need and budget. Responsibilities Data Security Monitoring -Review and analyze DSPM tool outputs to identify misconfigurations, unauthorized data flows, and storage of regulated data in non-approved locations. -Monitor the movement of sensitive data across cloud and on-prem systems, ensuring compliance with internal policies and regulatory requirements. Risk Assessment & Governance -Apply a risk-based methodology to prioritize remediation efforts. -Maintain applicable risk register entries and document findings for governance reporting. Collaboration -Partner with the Enterprise Security team to validate technical controls. -Work closely with the Chief Data Officer and Privacy Office to align DSPM findings with data governance and privacy requirements. Compliance & Policy Alignment -Ensure adherence to frameworks such as NIST CSF, CIS 18, and other applicable regulations (e.g., HIPAA, FERPA, etc. etc.). -Support audits and compliance reviews by providing DSPM-related evidence. Reporting & Communication -Prepare dashboards and reports for leadership summarizing DSPM findings, trends, and risk posture. -Communicate actionable insights to stakeholders in clear, business-focused language. Minimum Qualifications EQUIVALENCY STATEMENT: 1 year of higher education can be substituted for 1 year of directly related work experience (Example: bachelor's degree = 4 years of directly related work experience). Department may hire employee at one of the following job levels: Information Security Analyst, III: Requires a bachelor's (or equivalency) + 6 years or a master's (or equivalency) + 4 years of directly related work experience. Information Security Analyst, IV: Requires a bachelor's (or equivalency) + 8 years or a master's (or equivalency) + 6 years of directly related work experience. Information Security Analyst, V: Requires a bachelor's (or equivalency) + 10 years or a master's (or equivalency) + 8 years of directly related work experience. Preferences Certifications such as CISSP, CRISC, or equivalent. Master's degree in information security or another relevant field. Experience with a DSPM tool. 3+ years that are specifically tied to GRC experience. Special Instructions About UIT: University Information Technology (UIT), the central IT service provider for the University of Utah, reports to the U's Chief Information Officer and is responsible for many of the U's shared IT services including the wired and wireless network; Campus Information Services (CIS) portal; UMail, telephone, and online collaboration; digital learning technologies; information security; software licensing; and a host of other IT systems and services. About the University of Utah: Located in Salt Lake City, the U is the flagship institution of the State of Utah's system of higher education, home to arts and museum venues and a member of the BIG-12 Conference. Skiing and snowboarding opportunities are a short distance from campus, and opportunities to pursue activities from biking to hiking to fishing abound. Salt Lake City is home to the Utah Symphony and Opera, Ballet West, professional sports teams, and a wide range of other cultural and recreational activities. The University of Utah offers a comprehensive benefits package for eligible employees including: Excellent health, dental, and wellness coverage at affordable rates 14.2% retirement contributions Generous paid leave time 11 paid holidays per year 50% tuition reduction for employees after completing probationary period, and spouse, and dependent children after three years Flex spending accounts Free transit on most UTA services Employee discounts on a variety of products and services including cell phones & plans, entertainment, health and fitness, restaurants, retail, and travel Professional development opportunities A wellness program to promote health and quality of life Learn more about the great benefits of working for University of Utah: benefits.utah.edu For more information regarding how our salary and benefit offerings impact the overall compensation here at the University of Utah, please see our Total Compensation Calculator: Requisition Number: PRN43780B Full Time or Part Time? Full Time Work Schedule Summary: Monday - Friday, 8:00 AM - 5:00 PM. Some nights or weekends are possible based on a rotating on call shift. This is a hybrid position. Department: 00954 - UIT Systems & Security Location: Campus Pay Rate Range: $88,000 - $131,300 Close Date: 2/28/2026 Open Until Filled: To apply, visit jeid-57d662aaef71c3458c38268ba27784b7