Enormous Enterprise LLC
Chandler, Arizona
ServiceNow Business Analyst Chandler, AZ - Remote only Local Preferred - Candidate must be staying in PST/MST time zone only Skills: ServiceNow Business Analyst, ServiceNow implementation, Process Automation, ITSM, ITOM, CSM, CMDB, ITIL, ServiceNow Certified System Administrator (CSA) Job Description: As a ServiceNow Business Analyst, you will act as a liaison between business stakeholders and technical teams to ensure the successful implementation and optimization of ServiceNow solutions. You will be responsible for gathering, analyzing, and documenting business requirements and working with development and implementation teams to translate these into technical solutions that meet business needs. Key Responsibilities: Requirements Gathering & Analysis: Collaborate with business stakeholders to understand their needs and document detailed business requirements for ServiceNow solutions, including ITSM, ITOM, CSM, CMDB, and other ServiceNow modules. Business Process Mapping: Analyze and map existing business processes, identify areas for improvement, and propose streamlined workflows that leverage ServiceNow functionality. Solution Design: Work closely with ServiceNow developers and architects to design solutions that meet business requirements, ensuring the alignment of the ServiceNow platform with business objectives and ITIL best practices. User Stories & Documentation: Develop detailed user stories, process flows, and use cases for ServiceNow configurations, customizations, and integrations. Configuration Support: Assist in the configuration of ServiceNow applications, including setting up business rules, workflows, forms, reports, and dashboards to meet business requirements. Testing & Quality Assurance: Coordinate user acceptance testing (UAT), ensuring that solutions are thoroughly tested and meet business expectations before deployment. Stakeholder Communication: Maintain regular communication with business users and technical teams to ensure alignment on project goals, timelines, and deliverables. Continuous Improvement: Identify opportunities for continuous improvement and optimization of ServiceNow processes and functionalities based on business feedback and performance metrics. Training & Support: Provide training and support to end-users on new or enhanced ServiceNow features, ensuring a smooth transition and adoption of new solutions. Change Management: Help support the change management process for ServiceNow upgrades and enhancements, ensuring proper communication and user readiness for changes. Required Qualifications: Experience: 5+ years of experience as a ServiceNow Business Analyst, with at least 3 years specifically focused on ServiceNow implementations and process automation. ServiceNow Knowledge: Deep understanding of IT Service Management (ITSM), IT Operations Management (ITOM), Customer Service Management (CSM), and CMDB. Business Analysis Skills: Strong ability to analyze business requirements, model processes, and translate them into technical specifications. Proficiency in creating user stories, workflows, and process documentation. Communication Skills: Excellent verbal and written communication skills, with the ability to effectively collaborate with both business and technical teams. Strong presentation and facilitation skills. Stakeholder Management: Proven ability to work with various stakeholders, including business leaders, IT teams, and external vendors, to gather requirements, manage expectations, and deliver results. Problem-Solving: Strong analytical and problem-solving skills with the ability to address complex business challenges and propose effective solutions. ITIL Knowledge: A solid understanding of ITIL frameworks, particularly in the context of ServiceNow, is highly beneficial. Certifications: ServiceNow Certified System Administrator (CSA) or Business Analyst certifications (e.g., CBAP, IIBA) are highly desirable. Preferred Qualifications: Experience working in Agile/Scrum environments, including participation in sprint planning, retrospectives, and daily stand-ups Knowledge of ServiceNow integrations (REST/SOAP) and data management Familiarity with ServiceNow CSM features, including Case Management, Customer Portals, Knowledge Management, Omnichannel Engagement (email, chat, virtual agent), and experience configuring and optimizing customer service processes Familiarity with advanced ServiceNow features like Flow Designer, Virtual Agent, or Performance Analytics Experience with data migration and integration projects involving ServiceNow Understanding of cloud technologies (AWS, Azure) and how they integrate with ServiceNow MUST HAVE: 5+ years of experience as a ServiceNow Business Analyst, with at least 3 years specifically focused on ServiceNow implementations and process automation. Deep understanding of IT Service Management (ITSM), IT Operations Management (ITOM), Customer Service Management (CSM), and CMDB. Strong ability to analyze business requirements, model processes, and translate them into technical specifications. Proficiency in creating user stories, workflows, and process documentation. A solid understanding of ITIL frameworks, particularly in the context of ServiceNow, is highly beneficial. ServiceNow Certified System Administrator (CSA) certification required.
ServiceNow Business Analyst Chandler, AZ - Remote only Local Preferred - Candidate must be staying in PST/MST time zone only Skills: ServiceNow Business Analyst, ServiceNow implementation, Process Automation, ITSM, ITOM, CSM, CMDB, ITIL, ServiceNow Certified System Administrator (CSA) Job Description: As a ServiceNow Business Analyst, you will act as a liaison between business stakeholders and technical teams to ensure the successful implementation and optimization of ServiceNow solutions. You will be responsible for gathering, analyzing, and documenting business requirements and working with development and implementation teams to translate these into technical solutions that meet business needs. Key Responsibilities: Requirements Gathering & Analysis: Collaborate with business stakeholders to understand their needs and document detailed business requirements for ServiceNow solutions, including ITSM, ITOM, CSM, CMDB, and other ServiceNow modules. Business Process Mapping: Analyze and map existing business processes, identify areas for improvement, and propose streamlined workflows that leverage ServiceNow functionality. Solution Design: Work closely with ServiceNow developers and architects to design solutions that meet business requirements, ensuring the alignment of the ServiceNow platform with business objectives and ITIL best practices. User Stories & Documentation: Develop detailed user stories, process flows, and use cases for ServiceNow configurations, customizations, and integrations. Configuration Support: Assist in the configuration of ServiceNow applications, including setting up business rules, workflows, forms, reports, and dashboards to meet business requirements. Testing & Quality Assurance: Coordinate user acceptance testing (UAT), ensuring that solutions are thoroughly tested and meet business expectations before deployment. Stakeholder Communication: Maintain regular communication with business users and technical teams to ensure alignment on project goals, timelines, and deliverables. Continuous Improvement: Identify opportunities for continuous improvement and optimization of ServiceNow processes and functionalities based on business feedback and performance metrics. Training & Support: Provide training and support to end-users on new or enhanced ServiceNow features, ensuring a smooth transition and adoption of new solutions. Change Management: Help support the change management process for ServiceNow upgrades and enhancements, ensuring proper communication and user readiness for changes. Required Qualifications: Experience: 5+ years of experience as a ServiceNow Business Analyst, with at least 3 years specifically focused on ServiceNow implementations and process automation. ServiceNow Knowledge: Deep understanding of IT Service Management (ITSM), IT Operations Management (ITOM), Customer Service Management (CSM), and CMDB. Business Analysis Skills: Strong ability to analyze business requirements, model processes, and translate them into technical specifications. Proficiency in creating user stories, workflows, and process documentation. Communication Skills: Excellent verbal and written communication skills, with the ability to effectively collaborate with both business and technical teams. Strong presentation and facilitation skills. Stakeholder Management: Proven ability to work with various stakeholders, including business leaders, IT teams, and external vendors, to gather requirements, manage expectations, and deliver results. Problem-Solving: Strong analytical and problem-solving skills with the ability to address complex business challenges and propose effective solutions. ITIL Knowledge: A solid understanding of ITIL frameworks, particularly in the context of ServiceNow, is highly beneficial. Certifications: ServiceNow Certified System Administrator (CSA) or Business Analyst certifications (e.g., CBAP, IIBA) are highly desirable. Preferred Qualifications: Experience working in Agile/Scrum environments, including participation in sprint planning, retrospectives, and daily stand-ups Knowledge of ServiceNow integrations (REST/SOAP) and data management Familiarity with ServiceNow CSM features, including Case Management, Customer Portals, Knowledge Management, Omnichannel Engagement (email, chat, virtual agent), and experience configuring and optimizing customer service processes Familiarity with advanced ServiceNow features like Flow Designer, Virtual Agent, or Performance Analytics Experience with data migration and integration projects involving ServiceNow Understanding of cloud technologies (AWS, Azure) and how they integrate with ServiceNow MUST HAVE: 5+ years of experience as a ServiceNow Business Analyst, with at least 3 years specifically focused on ServiceNow implementations and process automation. Deep understanding of IT Service Management (ITSM), IT Operations Management (ITOM), Customer Service Management (CSM), and CMDB. Strong ability to analyze business requirements, model processes, and translate them into technical specifications. Proficiency in creating user stories, workflows, and process documentation. A solid understanding of ITIL frameworks, particularly in the context of ServiceNow, is highly beneficial. ServiceNow Certified System Administrator (CSA) certification required.
Enormous Enterprise LLC
Detroit, Michigan
Roles: Workday AI Consultant Location: Detroit, MI - Remote Long Term Contract - 12 Months Extendable Rate: DOE Must have Skills: We are seeking a Workday AI Consultant with exceptional thought leadership capabilities and deep technical understanding. The ideal candidate will drive the strategic adoption, integration, and optimization of AI-powered solutions within the Workday ecosystem, while influencing industry best practices and guiding both clients and internal teams toward transformative outcomes. Key Responsibilities Thought Leadership: Serve as a subject matter expert in Workday AI, Proactively identify trends and understanding of Workday Illuminate, translating insights into actionable strategies. Client Engagement: Advise clients on the design, implementation, and enhancement of Workday AI capabilities, ensuring alignment with business objectives and maximizing return on investment. Technical Solutioning: Lead the architecture, configuration, and deployment of AI-driven features within Workday modules (e.g., HCM, Finance, Payroll). May also Troubleshoot complex technical issues and deliver scalable, secure, and high-performing solutions. Innovation & Enablement: Mentor and upskill internal teams on AI advancements within Workday. Drive continuous improvement by developing proof-of-concepts and piloting new functionalities. Stakeholder Collaboration: Partner with cross-functional teams, including business analysts, developers, and executive leadership, to ensure seamless project delivery and customer satisfaction. Governance & Best Practices: Establish and enforce standards, methodologies, and documentation for Workday AI deployments, ensuring compliance and data integrity. Qualifications Bachelors or Masters degree in Computer Science, Information Systems, Engineering, or related field. 5+ years of hands-on experience with Workday platforms, including at least 2 years focused on AI/ML integrations. Demonstrated track record of thought leadership and consulting in the HRIS or ERP domain Advanced understanding of AI concepts, machine learning algorithms, and their application within enterprise SaaS environments. Proficiency in Workday Studio, Workday Extend, and relevant APIs; experience with Python, R, or other programming languages is a plus. Excellent communication, presentation, and stakeholder management skills. Strong analytical, problem-solving, and project management abilities. Workday certification(s) preferred.
Roles: Workday AI Consultant Location: Detroit, MI - Remote Long Term Contract - 12 Months Extendable Rate: DOE Must have Skills: We are seeking a Workday AI Consultant with exceptional thought leadership capabilities and deep technical understanding. The ideal candidate will drive the strategic adoption, integration, and optimization of AI-powered solutions within the Workday ecosystem, while influencing industry best practices and guiding both clients and internal teams toward transformative outcomes. Key Responsibilities Thought Leadership: Serve as a subject matter expert in Workday AI, Proactively identify trends and understanding of Workday Illuminate, translating insights into actionable strategies. Client Engagement: Advise clients on the design, implementation, and enhancement of Workday AI capabilities, ensuring alignment with business objectives and maximizing return on investment. Technical Solutioning: Lead the architecture, configuration, and deployment of AI-driven features within Workday modules (e.g., HCM, Finance, Payroll). May also Troubleshoot complex technical issues and deliver scalable, secure, and high-performing solutions. Innovation & Enablement: Mentor and upskill internal teams on AI advancements within Workday. Drive continuous improvement by developing proof-of-concepts and piloting new functionalities. Stakeholder Collaboration: Partner with cross-functional teams, including business analysts, developers, and executive leadership, to ensure seamless project delivery and customer satisfaction. Governance & Best Practices: Establish and enforce standards, methodologies, and documentation for Workday AI deployments, ensuring compliance and data integrity. Qualifications Bachelors or Masters degree in Computer Science, Information Systems, Engineering, or related field. 5+ years of hands-on experience with Workday platforms, including at least 2 years focused on AI/ML integrations. Demonstrated track record of thought leadership and consulting in the HRIS or ERP domain Advanced understanding of AI concepts, machine learning algorithms, and their application within enterprise SaaS environments. Proficiency in Workday Studio, Workday Extend, and relevant APIs; experience with Python, R, or other programming languages is a plus. Excellent communication, presentation, and stakeholder management skills. Strong analytical, problem-solving, and project management abilities. Workday certification(s) preferred.