BPM Bi INC

The Business Systems Analyst will support enterprise-level requirements development, process analysis, and systems modernization activities aligned with the mission of the Client. This role formulates and defines system scope and objectives, analyzes business and user needs, documents requirements, and translates them into system specifications supporting 911 / 311operations and core IT environments. The analyst will collaborate with technical teams, operational stakeholders, and partner agencies to support technology enhancements, workflow improvements, and system integrations. Work includes developing standardization tools and documentation, supporting process redesign initiatives, evaluating technology performance, and contributing to modernization projects across multiple platforms. CONTRACT JOB DESCRIPTION Responsibilities: 1.Formulates and defines systems scope and objectives based on user needs and a comprehensive understanding of business systems. 2.Devises or modifies procedures to solve complex problems considering system limitations, operating time, and desired results. 3.Provides consultation on complex projects and contributes as a senior-level specialist across phases of systems analysis. 4.Leads requirement development sessions to gather detailed business and functional requirements. 5.Analyze existing workflows, processes, and system configuration to identify improvement opportunities and modernization needs. 6.Develops business process models, use cases, workflow diagrams, and documentation to support system design and decision making. 7.Translates business and operational requirements into clear, actionable technical specifications for IT teams. 8.Evaluates system capabilities, performance data, and user feedback to recommend system enhancements or process modifications. 9.Supports testing activities including test plan development, test case creation, user acceptance testing, and issue tracking. 10.Coordinates with cross-functional stakeholders to ensure alignment between operational needs, technical solutions, and project goals. 11.Assists in the development of standardized tools, templates, documentation framework, and reporting dashboards. 12.Supports change management activities including training documentation, stakeholder communication, and workflow transition support. 13.Conducts impact assessments to determine effects of system changes on users, processes, and integrated systems. 14.Supports data validtation, data mapping, and data quality reviews to ensure accuracy and consistency across platforms. 15.Prepares reports, presentations, and recommendations for leadership based on analysis, findings, and project outcomes. Minimum Education/Certification Requirements: Bachelors degree in IT or related field or equivalent experience; or a current Project Management Professional (PMP) Certification Skill Software Development Lifecycle (SDLC) 11-15 yrs. Business systems analysis or IT project support Workflow analysis and enterprise process improvement Requirement gathering and documentation Bachelors degree in IT or related field or equivalent experience Workflow and process-mapping tools (Visio, etc) Use case development and process modeling Multistakeholder coordination experience Testing and UAT support Data validation, mapping, and quality review Experience with public safety or high-availability systems Change management support Reporting, dashboard creation, and presentations

Job Summary We are seeking a Principal SQL Developer to provide technical leadership and expertise in the design, development, and optimization of our enterprise database solutions. This top-level role will be instrumental in architecting scalable, reliable, and high-performance data systems that support critical business applications and analytics. The ideal candidate will be a data expert, capable of translating complex business requirements into robust technical solutions, mentoring junior developers, and driving data strategies across the organization. Key Responsibilities Database Architecture & Design: Lead the design and implementation of complex, scalable database architectures (relational and potentially NoSQL), including schemas, tables, views, and indexing strategies, ensuring data integrity and consistency. Responsible for designing and gaining approval on data architecture decisions, data modeling approaches, design standards, development tools and lifecycle practices. Performance Optimization: Serve as the primary expert for performance tuning and optimization of all SQL queries, stored procedures, and database configurations, utilizing advanced tools (e.g., SQL Server Profiler) to identify and resolve bottlenecks in high-volume environments. ETL and Data Pipelines: Architect, develop, and maintain robust ETL/ELT processes and data pipelines to facilitate data migration, transformation, and integration from various sources into data warehouses and other data stores. Technical Leadership & Mentorship: Provide technical guidance, perform code reviews, and mentor junior and mid-level developers on best practices for SQL development, data modeling, and database management. Collaboration & Strategy: Work closely with senior management, data scientists, application developers, and business analysts to understand data needs, align database strategy with organizational goals, and influence the overall technology roadmap. Data Governance & Security: Define and enforce database security measures, backup/recovery, and disaster recovery strategies to safeguard critical data and ensure compliance with industry regulations (e.g., GDPR, HIPAA). Troubleshooting & Problem Solving: Proactively monitor and troubleshoot the most complex database issues, providing high-level support and implementing permanent solutions to ensure minimal downtime and disruption. Documentation & Standards: Champion a culture of comprehensive documentation for database architectures, processes, and operational procedures to ensure knowledge sharing and maintainability. CONTRACT JOB DESCRIPTION Responsibilities: 1. Leads the adoption or implementation of an advanced technology or platform. 2. Expert on the functionality or usage of a particular system, platform, or technology product. 3. Serves as a consultant to clients, guiding the efficient use or adoption of a particular IT product or platform. 4. Creates implementation, testing, and/or integration plans. 5. Demonstrates expertise in a particular IT platform or service, allowing for maximum IT investment. Minimum Education/ Certification Requirements: Bachelors degree in Information Technology or related field or equivalent experience Training or certification in a particular product or IT platform/service, as required Skill 6-10 yrs. leading advanced technology projects or service projects 6-10 yrs. full system engineering lifecycle 6-10 yrs. creating implementation/integration plans, test plans, and training materials 6-10 yrs. hands-on experience in specific product or IT platform proven experience of: delivering high quality, complex technology solutions in commercial and government organizations delivering data analytics platforms and enterprise applications; working with SQL, SSRS, SSIS, SSAS, Azure Data Factory, Databricks, Python, DAX senior level understanding of health care management systems; and working with senior executives Deep expertise in one or more major DBMS platforms (e.g., Microsoft SQL Server, Oracle, PostgreSQL, MySQL) and advanced T-SQL/PL-SQL programming. Exp data modeling (dimensional, star/snowflake schemas), ETL tools (SSIS, Informatica), and cloud-based data platforms (AWS RDS, Azure SQL) Strong understanding of database architecture principles, high availability solutions (clustering, replication), and capacity planning Bachelors degree. (Master's highly desired) in CS, IT or a quantitative data field of study OR equivalent exp. certifications (e.g., Microsoft Certified: Azure Database Administrator Associate), experience with Big Data technologies (Spark, Hadoop), and DevOps

he candidate should have 6-10 years of experience. They will respond to and diagnose problems through discussion with users. 100% Onsite and will need to be able to travel around DC. Roles and Responsibilities Include: Resolve technical issues and closing out assigned. Service/Incidents requests within the agency's Service Level Agreements. Adhere to all Enterprise-wide security policies related to security and integrity of District owned Resources. Provide assistance with installation, operation, and maintenance of District-owned desktop software, including operating systems (both Windows and Apple), off-the-shelf products (e.g. Microsoft Office, Project, Visio, Outlook) and endpoint management tools. Log and route service requests and incidents in an incident management system. Provide a high level of customer service to end users on a daily basis. Provide technical expertise related to Microsoft Products, such as Microsoft Office, Windows operating systems, as well as other related Microsoft applications. Troubleshoot issues related to agency specific applications and web applications. Provide technical support for mobile devices, such as iPads, iPhones, Android devices and tablets. Collaborate with the IT leadership team to test and implement cost effective technology for District. Maintain service level agreements related to Desk Side support Service/Incident requests. Work with other technical teams to coordinate multi-tiered technical support for outages, widespread security incidents. Skill Bachelors degree in IT or related field or equivalent experience Providing second-tier support to end users, server, or mainframe apps/hardware Strong Customer Service Skills Expertise in troubleshooting complex software related issues Can demonstrate experience making nontechnical users comfortable with complex technology concepts Knowledge of Microsoft Office Suite Expertise in supporting desktop operating systems (Windows 11 Mac OSX 10.10.X) Diagnosing and resolving end user computer/computer peripherals problems Documenting, tracking, and monitoring end user, server, or hardware problems