Xcel Energy

Amarillo, Texas, 79101, United States of America Are you looking for an exciting job where you can put your skills and talents to work at a company you can feel proud to be a part of? Do you want a workplace that will challenge you and offer you opportunities to learn and grow? A position at Xcel Energy could be just what you're looking for. Training for this position will be conducted in person in Amarillo, TX Starting pay for this position is $18.00 Training begins May 2026 After completing training, employees will be required to work onsite at our Amarillo, TX location for a period of three months. Position Summary The Residential Credit and Collections Representative plays a pivotal role to ensure customer satisfaction and to solve a wide range of complex issues and inquiries. Representatives utilize strong negotiation skills to collect payments and arrange a schedule for past due utility debt repayment. Through the use of multiple technology channels, Residential Credit and Collections Representatives analyze and address customers' energy needs and concerns in a single interaction. Building trust with customers is essential in this role, requiring the anticipation of their needs and the provision of precise information. The role involves educating customers on necessary actions and strategies for debt repayment and the promotion of a variety of company products and services to enhance their overall experience. This role supports customers by maintaining an understanding of complex electric and gas rate options across multiple service territories. In addition, representatives will process critical orders in high pressure situations surrounding electric emergencies, as well as on-call responsibilities during storm or other related emergency situations. Performance is measured against individual indicators of customer satisfaction, quality, and productivity to meet overarching business goals. Essential Responsibilities Deliver exceptional customer service through multiple communication channels, primarily phone calls. Anticipate customer needs and offer tailored solutions using advanced problem-solving skills. Utilize critical thinking to address and resolve complex customer inquiries. Provide specialized technical support to customers. Engage with past due customers to negotiate for payments and eligible arrangements on remaining balances. Follow and optimize collection protocol utilizing specialized tools. Expedite the resolution of customer disputes and queries. Handle customer phone calls professionally, empathetically and knowledgeably, following appropriate scripts when necessary. Participate in an on-call rotation. Perform additional duties as assigned, including involvement in special projects. Minimum Requirements At least 18 months of customer service experience or equivalent. High School Diploma or equivalent. Ability to confidently use multiple computer programs at once. The capability to proactively identify, troubleshoot, and resolve technology-related issues. This includes diagnosing hardware and software problems, implementing effective solutions, and ensuring minimal disruption to workflow. Preferred Requirements Bilingual proficiency in Spanish is highly desirable, with a compensation premium available after passing a Spanish-language proficiency test. Experience in collections. As a leading combination electricity and natural gas energy company, Xcel Energy offers a comprehensive portfolio of energy-related products and services to 3.4 million electricity and 1.9 million natural gas customers across eight Western and Midwestern states. At Xcel Energy, we strive to be the preferred and trusted provider of the energy our customers need. If you're ready to be a part of something big, we invite you to join our team. All qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. Individuals with a disability who need an accommodation to apply please contact us at . Non-Bargaining The anticipated starting base pay for this position is: $18.00 per hour This position is eligible for the following benefits: Spot On Bonus, Medical/Pharmacy Plan, Dental, Vision, Life Insurance, Dependent Care Reimbursement Account, Health Care Reimbursement Account, Health Savings Account (HSA) (if enrolled in eligible health plan), Limited-Purpose FSA (if enrolled in eligible health plan and HSA), Transportation Reimbursement Account, Short-term disability (STD), Long-term disability (LTD), Employee Assistance Program (EAP), Fitness Center Reimbursement (if enrolled in eligible health plan), Tuition reimbursement, Transit programs, Employee recognition program, Pension, 401(k) plan, Paid time off (PTO), Holidays, Volunteer Paid Time Off (VPTO), Parental Leave Benefit plans are subject to change and Xcel Energy has the right to end, suspend, or amend any of its plans, at any time, in whole or in part. In any materials you submit, you may redact or remove age-identifying information including but not limited to dates of school attendance and graduation. You will not be penalized for redacting or removing this information. Deadline to Apply: 04/23/26 EEO is the Law EEO is the Law Supplement Pay Transparency Nondiscrimination Equal Opportunity Policy (PDF) Employee Rights (PDF) All Xcel Energy employees and contractors share responsibility for protecting the company's information and systems by adhering to cybersecurity policies, standards, and best practices, recognizing that cybersecurity is everyone's responsibility. ACCESSIBILITY STATEMENT Xcel Energy endeavors to make accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact Xcel Energy Talent Acquisition at . This contact information is for accommodation requests only and cannot be used to inquire about the status of applications.

Eau Claire, Wisconsin, 54702, United States of America Are you looking for an exciting job where you can put your skills and talents to work at a company you can feel proud to be a part of? Do you want a workplace that will challenge you and offer you opportunities to learn and grow? A position at Xcel Energy could be just what you're looking for. Training is Monday - Friday - 10:00am to 6:30pm Training for this position will be conducted in person at the office in Eau Claire, WI. Starting pay for this position is $20.00 Required to work on-site for three months after completing training. Participating in the on-call rotation and some weekend shifts and are required. Post-training schedules vary, with the earliest scheduled start time at 9:30 AM and the latest end time at 8:00 PM. Training begins May 2026. Position Summary The Customer Contact Center Representative plays a pivotal role in ensuring customer satisfaction by efficiently responding to a wide array of complicated and complex issues. By utilizing multiple technology channels, customer care representatives analyze and address customer concerns. This position leverages a high level of expertise in helping customers with their energy needs to resolve issues in a single interaction. Building trust with customers is essential in this role, requiring the anticipation of their needs and the provision of precise information. The representative educates customers on a variety of company products and services to enhance their overall experience. This role supports customers by maintaining an understanding of complex electric and gas rate options across multiple service territories. Customer Contact Center Representatives will process critical orders in high-pressure situations surrounding electric and gas emergencies, as well as participate in the on-call rotations during storms and other related emergency situations. Essential Responsibilities Deliver exceptional customer service through multiple communication channels, primarily phone calls. Anticipate customer needs and offer tailored solutions using advanced problem-solving skills. Utilize critical thinking to address and resolve complex customer inquiries. Provide specialized technical support to customers. Respond to gas and electric emergency situations with a high degree of precision to ensure public safety. Handle customer phone calls professionally, empathetically, and knowledgeably, following appropriate scripts when necessary. Participate in an on-call rotation and some weekends as required. Perform additional duties as assigned, including involvement in special projects. Minimum Requirements At least 18 months of customer service experience or equivalent. High School Diploma or equivalent. Proficient in hardware and software technology with a focus on Microsoft Windows products. The capability to proactively identify, troubleshoot, and resolve technology-related issues. This includes diagnosing hardware and software problems, implementing effective solutions, and ensuring minimal disruption to workflow. Preferred Requirements Previous call center experience is highly desirable. Bilingual proficiency in Spanish is highly desirable, with a compensation premium available after passing a Spanish-language proficiency test. As a leading combination electricity and natural gas energy company, Xcel Energy offers a comprehensive portfolio of energy-related products and services to 3.4 million electricity and 1.9 million natural gas customers across eight Western and Midwestern states. At Xcel Energy, we strive to be the preferred and trusted provider of the energy our customers need. If you're ready to be a part of something big, we invite you to join our team. All qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. Individuals with a disability who need an accommodation to apply please contact us at . Non-Bargaining The anticipated starting base pay for this position is: $20.00 per hour This position is eligible for the following benefits: Spot On Bonus, Medical/Pharmacy Plan, Dental, Vision, Life Insurance, Dependent Care Reimbursement Account, Health Care Reimbursement Account, Health Savings Account (HSA) (if enrolled in eligible health plan), Limited-Purpose FSA (if enrolled in eligible health plan and HSA), Transportation Reimbursement Account, Short-term disability (STD), Long-term disability (LTD), Employee Assistance Program (EAP), Fitness Center Reimbursement (if enrolled in eligible health plan), Tuition reimbursement, Transit programs, Employee recognition program, Pension, 401(k) plan, Paid time off (PTO), Holidays, Volunteer Paid Time Off (VPTO), Parental Leave Benefit plans are subject to change and Xcel Energy has the right to end, suspend, or amend any of its plans, at any time, in whole or in part. In any materials you submit, you may redact or remove age-identifying information including but not limited to dates of school attendance and graduation. You will not be penalized for redacting or removing this information. Deadline to Apply: 05/10/26 EEO is the Law EEO is the Law Supplement Pay Transparency Nondiscrimination Equal Opportunity Policy (PDF) Employee Rights (PDF) All Xcel Energy employees and contractors share responsibility for protecting the company's information and systems by adhering to cybersecurity policies, standards, and best practices, recognizing that cybersecurity is everyone's responsibility. ACCESSIBILITY STATEMENT Xcel Energy endeavors to make accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact Xcel Energy Talent Acquisition at . This contact information is for accommodation requests only and cannot be used to inquire about the status of applications.

Eau Claire, Wisconsin, 54702, United States of America Are you looking for an exciting job where you can put your skills and talents to work at a company you can feel proud to be a part of? Do you want a workplace that will challenge you and offer you opportunities to learn and grow? A position at Xcel Energy could be just what you're looking for. Training for this position will be conducted in person in Eau Claire, WI Starting pay for this position is $20.00 Training begins April 17th, 2026 After completing training, employees will be required to work onsite at our Eau Claire, WI location for a period of three months. Position Summary The Residential Credit and Collections Representative plays a pivotal role to ensure customer satisfaction and to solve a wide range of complex issues and inquiries. Representatives utilize strong negotiation skills to collect payments and arrange a schedule for past due utility debt repayment. Through the use of multiple technology channels, Residential Credit and Collections Representatives analyze and address customers' energy needs and concerns in a single interaction. Building trust with customers is essential in this role, requiring the anticipation of their needs and the provision of precise information. The role involves educating customers on necessary actions and strategies for debt repayment and the promotion of a variety of company products and services to enhance their overall experience. This role supports customers by maintaining an understanding of complex electric and gas rate options across multiple service territories. In addition, representatives will process critical orders in high pressure situations surrounding electric emergencies, as well as on-call responsibilities during storm or other related emergency situations. Performance is measured against individual indicators of customer satisfaction, quality, and productivity to meet overarching business goals. Essential Responsibilities Deliver exceptional customer service through multiple communication channels, primarily phone calls. Anticipate customer needs and offer tailored solutions using advanced problem-solving skills. Utilize critical thinking to address and resolve complex customer inquiries. Provide specialized technical support to customers. Engage with past due customers to negotiate for payments and eligible arrangements on remaining balances. Follow and optimize collection protocol utilizing specialized tools. Expedite the resolution of customer disputes and queries. Handle customer phone calls professionally, empathetically and knowledgeably, following appropriate scripts when necessary. Participate in an on-call rotation. Perform additional duties as assigned, including involvement in special projects. Minimum Requirements At least 18 months of customer service experience or equivalent. High School Diploma or equivalent. Ability to confidently use multiple computer programs at once. The capability to proactively identify, troubleshoot, and resolve technology-related issues. This includes diagnosing hardware and software problems, implementing effective solutions, and ensuring minimal disruption to workflow. Preferred Requirements Bilingual proficiency in Spanish is highly desirable, with a compensation premium available after passing a Spanish-language proficiency test. Experience in collections. As a leading combination electricity and natural gas energy company, Xcel Energy offers a comprehensive portfolio of energy-related products and services to 3.4 million electricity and 1.9 million natural gas customers across eight Western and Midwestern states. At Xcel Energy, we strive to be the preferred and trusted provider of the energy our customers need. If you're ready to be a part of something big, we invite you to join our team. All qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. Individuals with a disability who need an accommodation to apply please contact us at . Non-Bargaining The anticipated starting base pay for this position is: $20.00 per hour This position is eligible for the following benefits: Spot On Bonus, Medical/Pharmacy Plan, Dental, Vision, Life Insurance, Dependent Care Reimbursement Account, Health Care Reimbursement Account, Health Savings Account (HSA) (if enrolled in eligible health plan), Limited-Purpose FSA (if enrolled in eligible health plan and HSA), Transportation Reimbursement Account, Short-term disability (STD), Long-term disability (LTD), Employee Assistance Program (EAP), Fitness Center Reimbursement (if enrolled in eligible health plan), Tuition reimbursement, Transit programs, Employee recognition program, Pension, 401(k) plan, Paid time off (PTO), Holidays, Volunteer Paid Time Off (VPTO), Parental Leave Benefit plans are subject to change and Xcel Energy has the right to end, suspend, or amend any of its plans, at any time, in whole or in part. In any materials you submit, you may redact or remove age-identifying information including but not limited to dates of school attendance and graduation. You will not be penalized for redacting or removing this information. Deadline to Apply: 04/01/26 EEO is the Law EEO is the Law Supplement Pay Transparency Nondiscrimination Equal Opportunity Policy (PDF) Employee Rights (PDF) All Xcel Energy employees and contractors share responsibility for protecting the company's information and systems by adhering to cybersecurity policies, standards, and best practices, recognizing that cybersecurity is everyone's responsibility. ACCESSIBILITY STATEMENT Xcel Energy endeavors to make accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact Xcel Energy Talent Acquisition at . This contact information is for accommodation requests only and cannot be used to inquire about the status of applications.