CHRISTUS Health

Description Summary: The Information Technology Engineer II - End User Computing (EUC) is a strategic position focused on the infrastructure and delivery of end user services. This position is responsible for maintaining the full lifecycle management of the EUC systems. This includes Design, Implementation, and Support. The candidate for this position should have experience and technical knowledge implementing delivery to Virtual, Mobile and Physical environments. This position is responsible for a wide variety of user-facing resources, including: desktop and notebook computers. desktop operating systems and applications. smartphones, tablets, wearables and other mobile devices. mobile, web and cloud applications. virtual desktops and applications. Responsibilities: Responsible for analyzing and solving personal computer-related issues. Includes contacting vendors and other teams for support when necessary. Responsible for compliance with applicable Corporate and Divisional Policies and procedures. Performs work using existing tools, standards, methodologies and processes and understands other systems/business processes relationship to each other. Analyzes data to ensure schedules and user/technical populations are current and accurate. Develops schedules and plans for endpoint transitions ensuring all services/devices are available at the scheduled transition time. Develop the schedule where business imperatives allow flexibility to modify to support their needs. Create and maintain standard documentation to support all EUC related processes. Anticipates changes to processes and adjusts accordingly. Prepares, develops and consults on end user training where applicable. Will be required to participate in published On call rotation (24x7 availability) Requirements: Bachelors degree in Computer Science a plus experience can substitute for Education. Able to manage shifting priorities easily Self Motivated 3-5 years experience in end user device support (Desktops, Laptops, Mobile, Virtualization of Application and Desktops Experience in Healthcare is a plus Strong Time Management to attend meetings and block time for work. Technical Writing Skills for support documentation. 1 current Certifications in Microsoft, Citrix, VMWare, or related technologies. Work Schedule: 5 Days - 8 Hours Work Type: Full Time

Description Summary: The Database Administrator II leads in the design, development, implementation, support and maintenance of the database infrastructure of the assigned computer systems. As part of this role, the Lead Database Administrator leads in the production of database designs, delivering functionality, facilitating data analysis, and assuring dependable system services. Providing technical guidance, leadership and education are essential activities for this position. The provision of budgetary input, written and oral communication, effective reporting are additional activities of the Lead Database administrator. The Lead Database Administrator must lead efforts in the development of enterprise-wide data standards and the documentation of data dictionaries and data models. The Lead Database Administrator is responsible for delivering high quality, cost effective solutions to all levels of users. This includes support for both the technology and processes. The Lead Database Administrator is also responsible for supporting the business goals and objectives for the Department, the Information Services Organization, and the organization as a whole. Responsibilities: Meets expectations of the applicable OneCHRISTUS Competencies: Leader of Self, Leader of Others, or Leader of Leaders. Assist in the development of the department operating expense and capital expense budgets in areas related to technical system requirements such as hardware, system tools, networks, etc. Provide technical guidance and problem definition and resolution. Lead efforts in the design, develop, implement, support, document, and maintain the database infrastructure of assigned computer systems. Lead efforts in database tuning, SQL data extraction on assigned systems. Ensure that proper security is maintained for assigned databases. Provide technical leadership and education within all appropriate areas of Information Systems. Produce oral and written communications to Information Systems staff in all functional areas as appropriate to facilitate understanding, ownership, and accomplishment of departmental and corporate objectives. Effectively report on all assigned project plans, priorities, schedules, budgets, and staff assignments. Contact vendors regarding service issues to receive support information or assistance as directed by manager. Produce and maintain technical documentation on the assigned systems. Produce required department reporting associated with projects and problems assigned. Documentation includes current status and problem documentation summary within the problem management system. Define boundaries, set priorities, plan, and manage multiple projects. Develop detailed project schedules for all assigned projects, mapping dates and resources to tasks. Monitor progress and resolve approved deviations from plan. Maintain and demonstrate good teamwork on assigned projects through actions and job performance. Provide effective Customer Service by being courteous, polite and friendly toward others at all times. Acknowledge customers immediately in order to determine need and help the customer resolve issue or request. Participate in departmental programs that promote and deliver exceptional customer service. Perform other duties and special projects as assigned. Requirements: Education/Skills Bachelor's Degree in related field of study required Experience 3 years of related experience preferred Licenses, Registrations, or Certifications None required In accordance with the CHRISTUS Health License, Certification and Registration Verification Policy, all Associates are required to obtain the required certifications for their respective positions within the designated time frame. Work Schedule: 8AM - 5PM Monday-Friday Work Type: Full Time

Description Summary: The Enterprise Network Engineer I - (ENE I) is a strategic position providing advanced level of technical skill and expertise in Network Engineering as well as a tactical position involved with the execution of Networking operations. The ENE I provides an advanced level of technical skill and expertise in the area of managing and maintaining data and voice networks. This position has extensive technical knowledge and experience in operational maintenance, availability, capacity planning, and monitoring of critical Local Area Networks (LAN), Wide Area Network (WAN), and other network related environments. The ENE I is responsible for systems integration, design and tier III technical support for network systems and technology platforms. Day to day activities include network provisioning, performance tuning, adding networks, scripting for automating of tasks, assigning ports, error tracking, data movement, software configurations, product evaluation, assigned projects and addressing interoperability issues. The position also works as part of a cross-functional team that deals with the full spectrum of technology and will fulfill the role of third level support for network technologies, providing training and direction to other technical staff that perform the bulk of the first and second level support tasks. Responsibilities: Strategy & Planning- Plans and coordinates the future state of the networks for CHRISTUS information management. Designs network solutions that meet the information system vision and strategy of the organization; plans, prioritizes, and manages projects, service requests, and routine assignments. System Engineering- Analyzes network configurations for critical corporate resources; evaluates changes and additions for proposed system acquisitions and provides critical input to the decision-making process relative to integration, operations, cost, resource requirements, and maintenance; develops plans and recommendations to improve the performance and efficiency of the network; addresses all aspects including hardware, software, outside services, etc. and prevents unplanned disruptions of critical systems. System Integration- Integrates network components, subsystems, and facilities into the existing technical environment; assesses network systems availability, bandwidth, and throughput; installs, configures, and verifies the operation of network components; maintains or improves integration and operation of systems relative to the overall environment; leads or participates as team member in cross-system projects. System Management- Designs, implements, and oversees a proactive process to collect and report data and statistics on the internetworking environment; ensures the systems operate efficiently and meet the needs of the organization; ensures they are kept at most current stable version/release using vendor-supplied updates and patches; performs research and testing to verify impact of installing all updates; coordinates vendor support and ensures relationship is never jeopardized; monitors performance of all assigned systems, responds to reports of slow or erratic performance; control of all aspects of the network; provides training to IM associates and clients as needed Training & Certification- Maintains in-depth knowledge and current certification in internetworking technologies including but not limited to vendor certifications. Performs other duties as assigned. Requirements: Bachelor's degree in Computer Science, Engineering, Math or related field or equivalent experience (8 years) required. Extensive technical knowledge of Local Area Networks and Access Networks to include: Advanced level experience with multiple routing protocols, EIGRP, BGP, iBGP, OSPF Advanced knowledge of network LAN redundancy. Designing and supporting highly redundant networks using HSRP or CSM and multiple layers of redundancy including logical and physical configurations. Advanced level knowledge in LAN protocol management to include address management and network protocols Experience with one or more of the following models is desired: Aruba/Cisco routers, switches and WLAN technologies Firewalls, IPS and similar technologies SD Wan technologies F5 hardware/software technologies Wan Optimizers (Silverpeak) Cisco/Avaya Voice over IP Networks (VOIP) Knowledge of local and wide area networking on multiple platforms: Windows, Linux and VMware; network protocols and routing; network, server, and host operating systems; IP networking, internet and intranet technologies; email, groupware, office automation and collaboration technologies; voice and/or data communications; voice and/or data networking; Windows desktop OS; server hardware, software, and administration. A total of eight (8) years of experience in large corporate systems environment with a wide variety of Information Management systems, networks and technologies required. Minimum of (5) years of experience in network engineering, design, implementation and support of large scale LAN, WLAN and WANs. Prior experience in a health care systems environment is a plus. One or more of the following certifications preferred: Cisco & Aruba Certification Ekahau or Air Magnet Certification Work Schedule: 8AM - 5PM Monday-Friday Work Type: Full Time

Description Summary: The Information Services Lead is responsible for leading and coordinating the efforts and content within the designated focus area. This position is the most senior level and will require coordination and consistency across related IS teams. Specific responsibilities include providing oversight for applications support including Incident, Problem, Request and Change Management. This position requires a self-starter with the ability to work with minimal oversight. Responsibilities: Acts as primary representation in phases of implementation including build, configuration, testing, go-live support, and optimization. Serves as escalation for the focus area in the support and optimization of team activities. Demonstrates leadership for team to consistently provide strong, high-quality outcomes to end users and stakeholders. Ensures team members adhere to quality standards. Demonstrates an expert level of application understanding, and applies expertise to help meet customer goals and outcomes and set standards. Able to influence operational and clinical project outcomes. Coaches team members to tackle new problems using experimentation, including successes and failure experiences. Inspire creative problem solving beyond standard recommendations and practice. Applies expert level understanding of assigned clinical/business operations, processes, and workflows; and accurately documents, discusses, and identifies dependencies with project team members and stakeholders. Prepares and provides clear and organized project status reporting to all stakeholders. Coordinates team members to gather information and prepare organized, consistent, and accurate reporting. Escalates issues appropriately through the chain of command. Leads process and requirement analysis, including process mapping through current flowcharts, documenting plans, requirements elicitation, stakeholder analysis, and specification gathering on complex projects. Develops business relationships with key client administrators based on trust. Leverages relationships to gain new project insight and new business opportunities for the Portfolio team. Identifies potential areas of conflict or roadblocks and works with appropriate leadership to remove or resolve. Organizes and distributes work load to ensure deliverables meet customer expectations; Mentor assigned Analysts; Facilitates cross training of team members. Proactively escalates issues and/or concerns with customer/system service expectations. Maintains knowledge of Epic including Nova release notes, User Forum, Galaxy, and other documentation published through the Epic User Web. Able to independently understand, analyze, and communicate complex integrated design and configuration. Able to independently analyze, design, and configure the application. Ability to teach team members complex design, configuration. Works collaboratively with application and compliance teams to design system processes. Acts as customer liaison, working with end-users or business contacts to understand business needs and communicate the requirements and timelines. Leads the focus area workgroups, providing oversight for related processes. Manages communication between the application teams as appropriate; facilitates application and cross-application work sessions. Strong communicator able to adapt message from baseline project team members to senior leadership. Independently develops internal and external communication and articulates project strategy ideas. Ability to coach in a positive and constructive way to increase self-awareness in others. Demonstrates highest ability to produce design, configuration and deliverables for executive leadership with no superior review. Manages large and/or sensitive projects/requests throughout the project lifecycle. Works collaboratively with all team members to assign tasks, provides oversight and guidance to lower-level staff. Develop and maintain documentation, remain informed of the latest features and functionality to enhance the focus area to gain efficiency. Maintains expert knowledge of all technologies applicable to specific job responsibilities. Work with Application teams including Application Development, and Business Process Owners to design, develop, and maintain application aspects within prescribed policies and requirements. Pursues professional growth and development through personal reading, seminars, workshops, and professional affiliations to keep abreast of the trends in his/her field of expertise. Leads and coordinates across applications for high impact vendor changes. May be required to travel to perform duties. May be required to work additional hours as needed during critical problems. Proactively plans projects and tasks across applications. Performs other duties as assigned. Requirements: Education/Skills Associates or Bachelor's degree preferred with a focus in healthcare, business, or information systems. Ability to present complex data in meaningful method, i.e., charts, graphs Ability to adjust to and implement change Problem Solving skills Multitasking skills Work as a team member Proficient in Microsoft applications including Word, Excel, and PowerPoint Excellent customer service skills Highly effective written and verbal communication and interpersonal skills to establish working relationships that foster optimal quality teamwork and education Strong organizational skills in managing multiple priorities Experience 5-7 years of experience within supported healthcare, business, or information systems Supervisory experience preferred Preferred 2+ years project management experience or equivalent Requires minimal instruction on day-to-day work and general direction on more complex tasks and projects Develops new functionality for requests with little to no direction and leads multidisciplinary teams throughout project Regularly serves as mentor or knowledge resource to peers across community May have functional supervision responsibilities of other team members May provide input into performance reviews and corrective actions for team members May recommend and coordinate scheduling of work assignments, daily priorities, and directing the work of team members Makes decisions regarding daily priorities for a work group; provides guidance to and/or assists team members on non-routine or escalated issues Works in a team setting, sharing information and assisting other junior team members Possesses and demonstrates detailed healthcare knowledge and systems expertise Excellent project management and communication skills, both verbal and written Able to independently coordinate and lead projects Licenses, Registrations, or Certifications Associated certifications on area of focus, preferred For Epic Analysts:Must be proficient in the assigned Epic module or certified upon employment date. Certifications or Proficiencies must stay current by maintaining new version training. Work Schedule: 8AM - 5PM Monday-Friday Work Type: Full Time

Description Summary: The Information Services Developer Lead reports directly to the Manager Information Services and is responsible for leading and coordinating the efforts and content within the designated focus area. This position is the most senior level and will require coordination and consistency across the development team. Specific responsibilities include providing oversight for applications support including Incident, Problem, Request and Change Management. This position requires a self-starter with the ability to work with minimal oversight. Responsibilities: Meets expectations of the applicable OneCHRISTUS Competencies: Leader of Self, Leader of Others, or Leader of Leaders. Acts as primary representation in phases of implementation including build, configuration, testing, go-live support, and optimization Leads the focus area workgroups, providing oversight for related processes. Manages communication between the application teams as appropriate; facilitates application and cross-application work sessions. Works collaboratively with application and compliance teams to design system processes. Acts as customer liaison, working with end-users or business contacts to understand business needs and communicate the requirements and timelines. Maintains knowledge of Epic including Nova release notes, User Forum, Galaxy, and other documentation published through the Epic User Web. Develop and maintains documentation, remain informed of the latest features and functionality to enhance the focus area to gain efficiencies. Maintains expert knowledge of all technologies applicable to specific job responsibilities. Work with Application teams including Application Development, and Business Process Owners to design, develop, and maintain application aspects within prescribed policies and requirements. Pursues professional growth and development through personal reading, seminars, workshops, and professional affiliations to keep abreast of the trends in his/her field of expertise. Provides technical development input and implementation of design as it relates to the existing applications that correspond with the architecture strategies at an enterprise level. Takes direction or may lead in some areas to assist in the execution of CHRISTUS' overall information systems strategy as it pertains to their vision of the organization in both strategic and tactical plans. Involved in team adoption, execution and integration of strategy to achieve optimal and efficient deliver Leads in the evaluation of proposed system acquisitions or solutions development and provides input to the decision-making process relative to compatibility, cost, resource requirements, operations, and maintenance Leads in development of standards, design and implementation of proactive processes to collect and report data and statistics on assigned systems Leads in the research, design, development, and implementation of application, database, and interface using technologies platforms provided. May be required to work outside of normal working hours. May be required to work long hours during critical outage events and on-call rotation. Performs other duties as assigned. Requirements: Bachelor's degree in Computer Science, Engineering, Math or related field Strong technical knowledge of Enterprise Application/Integration Design and Development of systems, databases, operating systems and Information Services. Must have strong communication skills and ability to develop and lead technical teams Minimum of five (5) years development experience in a corporate environment required. 2+ years of supervisory experience and leading development teams are preferred. Working experience in Design and Coding. Knowledge of industry-standard WEB platforms (JAVA, NET/C#), Integration Middleware, Automation (RPA and Test Automation), Microsoft Internet Information Server, Linux, Apache, Unix, Microsoft Foundation Server. Experience working with Internal or External customers for an organization in coordinating work and designing solutions. Experience utilizing the Software Development Lifecycle (SDLC), Agile/Waterfall Methodologies preferred. Work Schedule: MULTIPLE SHIFTS AVAILABLE Work Type: Full Time

Description Summary: The Information Services Developer Senior is primarily responsible for designing, developing, and implementing systems based on requirements. The candidate should have good knowledge of development methodologies and follow them while designing and coding. This role requires collaborating and working with another team member focusing on quality support to both internal and external users, focusing on customer services and timeliness. Responsibilities: Analyze ideas and business and functional requirements to formulate a design strategy. Act as a tenant to draw out a workable application design and coding parameters with essential functionalities. Work in collaboration with the team members to identify and address the issues by implementing a viable technical solution that is time and cost-effective and ensuring that it does not affect performance quality. Develop code following the industry's best practices and adhere to the organizational development rules and standards. Develop and deploy code using existing tools and platforms utilized for automation and testing. Involved in the evaluation of proposed system acquisitions or solutions development and provides input to the decision-making process relative to compatibility, cost, resource requirements, operations, and maintenance Integrates software components, subsystems, facilities, and services into the existing technical systems environment; assesses the impact on other systems, and works with cross-functional teams within information Services to ensure positive project impact. Installs configure and verify the operation of software components Participates in the development of standards, design, and implementation of proactive processes to collect and report data and statistics on assigned systems Participates in the research, design, development, and implementation of application, database, and interface using technologies platforms provided. Researching, designing, implementing, and managing programs Fix problems arising across the test cycles and continuously improve the quality of deliverables. Reference and document each phase of development for further reference and maintenance operation. Should be able to lead and guide Developers in the team by providing technical assistance. Requirements: Education/Skills Bachelor's degree in Computer Science, Engineering, Math or related field Software Development Life Cycle and process Algorithm and Data Structure Critical and analytical thinking skills Understanding of programming principles and design Strong technical knowledge of Enterprise Application/Integration Design and Development of systems, databases, operating systems and Information Services. Must have strong communication skills and ability to develop and present solutions to superiors. Must be able to solve complex problems. Must be able to interact effectively and patiently with customers especially while under pressure. Ability to work on multiple projects/tasks simultaneously to meet project deadlines as required. Ability to establish and maintain positive working relationships with other employees. Experience 7+ years' experience in corporate systems environments required. Minimum of seven (7) years development experience in a corporate environment Working experience in Design, coding and deployment. Knowledge of industry standard WEB platforms (.NET/C#), Automation (RPA and Test Automation), Microsoft Internet Information Server, Linux, Apache, Unix, Microsoft Foundation Server. Experience working with Internal or External customers for an organization in coordinating work and designing solutions. Experience utilizing the Software Development Lifecycle (SDLC), Agile and Waterfall Methodologies Work Schedule: 8AM - 5PM Monday-Friday Work Type: Full Time

Description Summary: The IT Architect II is responsible for design of IT systems including system infrastructure, system security, application architecture, software and data life cycle management. Provides enterprise architectural framework for the design, development, and deployment of information/business systems. Proactively drives the prioritization of key technology enablers for achieving enterprise level system objectives while ensuring scalability, reliability, and availability of implemented systems. Provides leadership and expertise to evaluate planned platform growth, increasingly demanding enterprise service level requirements in order to identify, design, and implement technology solutions that exceed expectations. This role requires excellent collaboration and communication skills to translate complex requirements into functional architecture. Responsibilities: • Assists in the development of the information system vision and strategy of the organization; assists in the development, implementation, communication, and promotion of strategic and tactical plans • Researches and participates in beta testing of new systems and technologies in order to better evaluate their suitability to the CHRISTUS environment • Evaluates proposed system acquisitions and provides critical input to the decision-making process relative to compatibility, cost, resource requirements, operations, and maintenance; develops plans and recommendations to improve the performance and efficiency of assigned systems; addresses all aspects of assigned systems, including hardware, software, outside services, etc.; considers cost-effectiveness, budget, and other resource issues in addition to technical issues; develops and implements standards and procedures for multiple areas of technology • Participates in development of standards, design and implementation of proactive processes to collect and report data and statistics on assigned systems; performs research and testing to verify impact and advisability of system installations; assists in development vendor support relationships • Maintains in-depth knowledge and current certification in various areas of information technology • Responsible for infrastructure design, performance modeling and capacity planning. • Independently provides guidance and leadership on architecture design initiatives. • Demonstrates ability to lead team through complex system design and implementation initiatives. • Ensures architectures are flexible and support the business needs by maintaining an understanding of business strategies and infrastructure capabilities. • Works with various technical resources across the team to facilitate the development of technical standards. • Possesses communication skills and ability to develop and present solutions to all levels of management, including executive levels. • Participates in requirements gathering, discovery, and interfacing with technical and business teams - establishing credibility in terms of experience, presentation and leadership of solutions development. • Evaluates proposed new systems, system changes and additions, provides oversight into the decision process. • Quickly and decisively acts in fast changing, unpredictable situations, shows tremendous amount of initiative in tough situations, is exceptional at spotting and seizing opportunities, proactively plans projects and tasks within application. • Applies advanced level understanding of assigned clinical/business operations, processes, and workflows. Discusses, and identifies dependencies with project team members and stakeholders. Maintains collaborative customer relationships; Ensures the needs of the customer are fully represented in all updates. • Reviews and provides feedback on documentation written by others. Articulates issues and complex concepts in appropriate manner based on the audience. • Possesses the skill to develop strong and positive relationships with management at all levels. • Demonstrates an advanced level of business strategies understanding, applies expertise to help meet customer goals and outcomes. Tackles new problems using experimentation, including successes and failure experiences. Creative problem solving beyond standard recommendations and practice. Requirements: Bachelor's degree in Computer Science, Architecture, Information Systems, Electrical Engineering or related field preferred, or four years of relevant experience required. Extensive technical knowledge of Healthcare Hospital systems, databases, networks, operating systems and Information Management "Best Practices", including: local and wide area networking, network protocols and routing; network, server, and host operating systems; Interoperability, data storage and retrieval systems; system backup and recovery; IP networking, internet and intranet technologies; email, groupware, office automation and collaboration technologies; voice and/or data communications; voice and/or data networking; video conferencing and telemedicine; server hardware, software, and administration. Project Management Technical and Analytical Problem solving Leadership Multi-tasking ability Time Management Vision Five years of increasingly responsible Enterprise architecture experience in Healthcare Hospital systems environments with a wide variety of Information Services applications and technologies is required. Also requires specialized technical and procedural knowledge of system hardware/software, system administration, operations, problem identification/resolution, system documentation, and project management. Experience in of SDLC, Agile and Waterfall methodologies Business process analysis and design, and service delivery, particularly with respect to the use of information, EMR, ERP and CRM systems Security model understanding and maintenance Solid understanding of Business Intelligence/Data Warehouse environment with involvement in design and development of database solution in both traditional as well as columnar databases. Experience in data integration with ETL techniques and frameworks Experience in Big Data querying tools, such as Hive, Impala and Spark SQL Work Schedule: MULTIPLE SHIFTS AVAILABLE Work Type: Full Time

Description Summary: The Information Services Developer Lead reports directly to the Manager Information Services and is responsible for leading and coordinating the efforts and content within the designated focus area. This position is the most senior level and will require coordination and consistency across the development team. Specific responsibilities include providing oversight for applications support including Incident, Problem, Request and Change Management. This position requires a self-starter with the ability to work with minimal oversight. Responsibilities: Meets expectations of the applicable OneCHRISTUS Competencies: Leader of Self, Leader of Others, or Leader of Leaders. Acts as primary representation in phases of implementation including build, configuration, testing, go-live support, and optimization Leads the focus area workgroups, providing oversight for related processes. Manages communication between the application teams as appropriate; facilitates application and cross-application work sessions. Works collaboratively with application and compliance teams to design system processes. Acts as customer liaison, working with end-users or business contacts to understand business needs and communicate the requirements and timelines. Maintains knowledge of Epic including Nova release notes, User Forum, Galaxy, and other documentation published through the Epic User Web. Develop and maintains documentation, remain informed of the latest features and functionality to enhance the focus area to gain efficiencies. Maintains expert knowledge of all technologies applicable to specific job responsibilities. Work with Application teams including Application Development, and Business Process Owners to design, develop, and maintain application aspects within prescribed policies and requirements. Pursues professional growth and development through personal reading, seminars, workshops, and professional affiliations to keep abreast of the trends in his/her field of expertise. Provides technical development input and implementation of design as it relates to the existing applications that correspond with the architecture strategies at an enterprise level. Takes direction or may lead in some areas to assist in the execution of CHRISTUS' overall information systems strategy as it pertains to their vision of the organization in both strategic and tactical plans. Involved in team adoption, execution and integration of strategy to achieve optimal and efficient deliver Leads in the evaluation of proposed system acquisitions or solutions development and provides input to the decision-making process relative to compatibility, cost, resource requirements, operations, and maintenance Leads in development of standards, design and implementation of proactive processes to collect and report data and statistics on assigned systems Leads in the research, design, development, and implementation of application, database, and interface using technologies platforms provided. May be required to work outside of normal working hours. May be required to work long hours during critical outage events and on-call rotation. Performs other duties as assigned. Requirements: Bachelor's degree in Computer Science, Engineering, Math or related field Strong technical knowledge of Enterprise Application/Integration Design and Development of systems, databases, operating systems and Information Services. Must have strong communication skills and ability to develop and lead technical teams Minimum of five (5) years development experience in a corporate environment required. 2+ years of supervisory experience and leading development teams are preferred. Working experience in Design and Coding. Knowledge of industry-standard WEB platforms (JAVA, NET/C#), Integration Middleware, Automation (RPA and Test Automation), Microsoft Internet Information Server, Linux, Apache, Unix, Microsoft Foundation Server. Experience working with Internal or External customers for an organization in coordinating work and designing solutions. Experience utilizing the Software Development Lifecycle (SDLC), Agile/Waterfall Methodologies preferred. Work Schedule: 8AM - 5PM Monday-Friday Work Type: Full Time

Description Summary: The IT Architect II is responsible for design of IT systems including system infrastructure, system security, application architecture, software and data life cycle management. Provides enterprise architectural framework for the design, development, and deployment of information/business systems. Proactively drives the prioritization of key technology enablers for achieving enterprise level system objectives while ensuring scalability, reliability, and availability of implemented systems. Provides leadership and expertise to evaluate planned platform growth, increasingly demanding enterprise service level requirements in order to identify, design, and implement technology solutions that exceed expectations. This role requires excellent collaboration and communication skills to translate complex requirements into functional architecture. Responsibilities: Assists in the development of the information system vision and strategy of the organization; assists in the development, implementation, communication, and promotion of strategic and tactical plans Researches and participates in beta testing of new systems and technologies in order to better evaluate their suitability to the CHRISTUS environment Evaluates proposed system acquisitions and provides critical input to the decision-making process relative to compatibility, cost, resource requirements, operations, and maintenance; develops plans and recommendations to improve the performance and efficiency of assigned systems; addresses all aspects of assigned systems, including hardware, software, outside services, etc.; considers cost-effectiveness, budget, and other resource issues in addition to technical issues; develops and implements standards and procedures for multiple areas of technology Participates in development of standards, design and implementation of proactive processes to collect and report data and statistics on assigned systems; performs research and testing to verify impact and advisability of system installations; assists in development vendor support relationships Maintains in-depth knowledge and current certification in various areas of information technology Responsible for infrastructure design, performance modeling and capacity planning. Independently provides guidance and leadership on architecture design initiatives. Demonstrates ability to lead team through complex system design and implementation initiatives. Ensures architectures are flexible and support the business needs by maintaining an understanding of business strategies and infrastructure capabilities. Works with various technical resources across the team to facilitate the development of technical standards. Possesses communication skills and ability to develop and present solutions to all levels of management, including executive levels. Participates in requirements gathering, discovery, and interfacing with technical and business teams - establishing credibility in terms of experience, presentation and leadership of solutions development. Evaluates proposed new systems, system changes and additions, provides oversight into the decision process. Quickly and decisively acts in fast changing, unpredictable situations, shows tremendous amount of initiative in tough situations, is exceptional at spotting and seizing opportunities, proactively plans projects and tasks within application. Applies advanced level understanding of assigned clinical/business operations, processes, and workflows. Discusses, and identifies dependencies with project team members and stakeholders. Maintains collaborative customer relationships; Ensures the needs of the customer are fully represented in all updates. Reviews and provides feedback on documentation written by others. Articulates issues and complex concepts in appropriate manner based on the audience. Possesses the skill to develop strong and positive relationships with management at all levels. Demonstrates an advanced level of business strategies understanding, applies expertise to help meet customer goals and outcomes. Tackles new problems using experimentation, including successes and failure experiences. Creative problem solving beyond standard recommendations and practice. Requirements: Bachelor's degree in Computer Science, Information Systems or a related field. Minimum Four (4) years of experience in large corporate systems environments working with complex IT systems. Minimum Four (4) years of hands-on experience in infrastructure engineering, software development, system administration, system architecture, application architecture or data system architecture. Minimum Four (4) years of hands-on experience with system or application performance modeling and tuning. TOGAF (The Open Group Architecture Framework) certification is preferred. Work Schedule: 8AM - 5PM Monday-Friday Work Type: Full Time

Description Summary: The Database Administrator II leads in the design, development, implementation, support and maintenance of the database infrastructure of the assigned computer systems. As part of this role, the Lead Database Administrator leads in the production of database designs, delivering functionality, facilitating data analysis, and assuring dependable system services. Providing technical guidance, leadership and education are essential activities for this position. The provision of budgetary input, written and oral communication, effective reporting are additional activities of the Lead Database administrator. The Lead Database Administrator must lead efforts in the development of enterprise-wide data standards and the documentation of data dictionaries and data models. The Lead Database Administrator is responsible for delivering high quality, cost effective solutions to all levels of users. This includes support for both the technology and processes. The Lead Database Administrator is also responsible for supporting the business goals and objectives for the Department, the Information Services Organization, and the organization as a whole. Responsibilities: Meets expectations of the applicable OneCHRISTUS Competencies: Leader of Self, Leader of Others, or Leader of Leaders. Assist in the development of the department operating expense and capital expense budgets in areas related to technical system requirements such as hardware, system tools, networks, etc. Provide technical guidance and problem definition and resolution. Lead efforts in the design, develop, implement, support, document, and maintain the database infrastructure of assigned computer systems. Lead efforts in database tuning, SQL data extraction on assigned systems. Ensure that proper security is maintained for assigned databases. Provide technical leadership and education within all appropriate areas of Information Systems. Produce oral and written communications to Information Systems staff in all functional areas as appropriate to facilitate understanding, ownership, and accomplishment of departmental and corporate objectives. Effectively report on all assigned project plans, priorities, schedules, budgets, and staff assignments. Contact vendors regarding service issues to receive support information or assistance as directed by manager. Produce and maintain technical documentation on the assigned systems. Produce required department reporting associated with projects and problems assigned. Documentation includes current status and problem documentation summary within the problem management system. Define boundaries, set priorities, plan, and manage multiple projects. Develop detailed project schedules for all assigned projects, mapping dates and resources to tasks. Monitor progress and resolve approved deviations from plan. Maintain and demonstrate good teamwork on assigned projects through actions and job performance. Provide effective Customer Service by being courteous, polite and friendly toward others at all times. Acknowledge customers immediately in order to determine need and help the customer resolve issue or request. Participate in departmental programs that promote and deliver exceptional customer service. Perform other duties and special projects as assigned. Requirements: Education/Skills Bachelor's Degree in related field of study required Experience 3 years of related experience preferred Licenses, Registrations, or Certifications None required In accordance with the CHRISTUS Health License, Certification and Registration Verification Policy, all Associates are required to obtain the required certifications for their respective positions within the designated time frame. Work Schedule: 8AM - 5PM Monday-Friday Work Type: Full Time

Description Summary: The Application System Analyst I serves as a liaison between system end-users (customers), operational leaders, additional support resources and vendors to design, build and optimize their assigned applications in a timely and high-quality manner. The Systems Analyst I will provide application support and optimization. They work closely with the Service Desk to assist in responding to service requests. The Application System Analyst I must be able to analyze business issues/requirements and workflows and apply their application knowledge to meet operational and organizational needs. Project implementation responsibilities include collaborating with customers contributing to the analysis, testing, and documentation and implementation of medium to high complexity activities of assigned software. This position must possess sufficient detailed healthcare knowledge and systems expertise to implement medium to high complexity assigned application with minimal guidance. The Associate must be a self-motivated individual with exceptional communication and interpersonal skills and the ability to work well in team environments. Responsibilities: Analyze, develop, test, document, educate, implement, support, and maintain or optimize assigned applications, solutions and business processes to meet operational and technical requirements. Collaborates across project borders with other teams. Thinks outside the box and proposes practical solutions to issues. Communicates interdependencies with project leadership to proactively ensure quality and interoperability of design, configuration. Applies basic understanding of information technology, including systems, applications, operations, and support. Utilizes application training, application web site and application resource materials regularly and effectively. Cleary understands customer needs and expectations. Accurately documents business processes and workflows; communicates these with project team and stakeholders. Maintains a working level understanding of assigned department operations, processes, and environment. Provides clear and organized status reporting on key project areas to be used as external communications to stakeholders. Performs basic process and requirement analysis, including process mapping though current flow charts, documents, requirement elicitation, and specification gathering in support of root cause problem solving and negotiating creative solutions. In addition, using current and projected data, provides recommendations in assigned application. Responsible for completing basic gap analysis, and providing recommendations. Consistently follows up with end users. Able to ask the right questions to obtain understanding of end user issues and needs. Seeks information from others when end user issues appear to pose significant risks. Demonstrates decision making based on facts (vs assumptions); Routinely researches multiple avenues to identify viable options. Contributes to strategy discussions by identifying options with associated pros and cons with team members. Adhere to organization standards for system configuration and change control. Demonstrates core technical proficiency in application. Able to independently design and configure application. Has a basic understanding of and performs fact/data gathering and analysis with limited direction. Designs basic workflows. Begins to demonstrate mastery of at least one application. Collaborate and develop strong relationships with end user communities, customers and business partners. Collaborate with Operational Leaders to focus on standardized best practice workflow processes and content to ensure alignment across all ministries, to create efficiencies, and to ensure optimal operational processes. Coordinates code changes with appropriate vendor related to financial and business application issues. Collaborates with Technical Team to identify and infrastructure related issues that have resulted in application issues. Share industry best practices from vendors with Operational Leaders. Demonstrates increasing technical knowledge of the assigned application including relationships of infrastructure and impact to user if unavailable. Serves as a liaison between business operations and providers, internal information technology, system users and vendors working within the defined project objectives for issue and problem resolution. Follows strict change management processes ensuring proper approval, testing, and validation of system changes. Written documentation requires minimal to no edits, has the confidence of the requestors and project team. Associate is able to recognize he/her skills, habits, work ethic, and behaviors and use them to manage his/her work. Associate is able to receive and process constructive feedback and affect adjustments to his/her skills, habits, work ethics or behaviors in a positive way. Proactively and independently troubleshoot and resolve minor incidents and requests. Completes task with attention to detail and high level of quality. Performs self-review process prior to completion. Design configuration require minimal additional QA by peer or lead analyst. Manages low to medium complexity projects/requests. Collaborates with team members as needed. Complete in a timely manner assigned courses within Healthstream, other electronic tracking tools for educational related material or attend presentations in person as assigned. Ensure the services that he/she provides contribute to the successful accomplishment of the primary mission of the department. Ensures vendors meet agreed upon SLAs and follow processes. May be required to travel to perform duties. May be required to work additional hours as needed during critical problems. Identifies and seizes new opportunities, displays can-do attitude in good and bad times and steps up to handle tough issues. Performs other duties as assigned. Requirements: Education/Skills Associates or Bachelor's degree preferred with a focus in healthcare, business, or information systems. Ability to present complex data in meaningful method, i.e., charts, graphs Ability to adjust to and implement change Problem Solving skills Multitasking skills Work as a team member Proficient in Microsoft applications including Word, Excel, and PowerPoint Excellent customer service skills Highly effective written and verbal communication and interpersonal skills to establish working relationships that foster optimal quality teamwork and education Strong organizational skills in managing multiple priorities Experience1+ Years of experience within healthcare, business, or information systems discipline Solves minor to moderate incidents with direction Develops new functionality for requests with direction Licenses, Registrations, or CertificationsAssociated certifications on area of focus, preferred For Epic Analysts:Certified or proficient in assigned Epic module (must be obtained within 6 months of employment date) Certifications or Proficiencies must stay current by maintaining new version training Work Schedule: 8AM - 5PM Monday-Friday Work Type: Full Time

Description Summary: The Information Technology Data Analyst Lead is responsible conducting full lifecycle analysis to include requirements, design, documentation, testing and validation to support the implementation of data and analytics solutions. Data Analyst must have expertise in methodology, design, specifications, programming, delivery, monitoring, and support standards leading to development of data and analytics solutions. SQL querying experience in a range of databases such as transactional, analytical, columnar and massively parallel processing is required. Experience in data mining using advanced SQL or Business Intelligence tools is required. Responsibilities: Meets expectations of the applicable OneCHRISTUS Competencies: Leader of Self, Leader of Others, or Leader of Leaders. The ability to work on multiple projects/tasks simultaneously to meet project deadlines for self and others as required. Functions as a database administrator for any of the following: Care Discovery, Care Discovery Quality Measures, Midas, and other databases as identified for the Quality Department. Monitors integrity of the interface daily, corrects problems as they are identified, writes reports as requested, and maintains knowledge of the system. Functions as a resource of the database functions for other hospital staff. Maintains system interfaces for supported applications to ensure the accuracy of data submission. Maintains and updates related database applications used for routine and ad-hoc internal and external reporting. Design, implement, and analyze databases for tracking and trending organizational quality metrics and infection prevention data for quality improvement across the organization. Enters data into databases for targeted populations and then uses this database to generate reports as needed. Communicates effectively across the organization as required to prepare analysis, interpret data, and evaluate statistical information for quality improvement. Collaborates with internal department management and staff as appropriate to develop new data collection processes as needed using various file formats and reports. Maintain the Texas Healthcare Information Collection (THCIC) database, providing error analysis, approval, and timely submission and certification of data sets. Serves as knowledge expert for Excel, PowerPoint, Access, and other software used for project management. Must have communication skills and the ability to develop and present solutions to all levels of management (including executive levels). Must have demonstrated the ability to solve complex problems. Must have demonstrated the ability to give direction to other technical resources in accomplishing shared objectives. Must have the ability to work on multiple projects/tasks simultaneously to meet project deadlines for self and others as required. Must have a solid understanding of the Business Intelligence and analytics landscape, preferably in large-scale development environments. Job Requirements: Education/Skills Bachelor's degree in Information Systems, Computer Science, Engineering, Math, or related field is required. Master's degree in Information Systems, Computer Science, Engineering, Math, or related field is preferred. An advanced level of SQL programming for data analysis is required. An advanced level of SQL programming for data consumption is required. Data analysis with large datasets on Big Data Databases (such as Hadoop/Hive/Impala) is required. Experience A minimum 12 years of experience in SQL programming in platforms with large data assets within an OLTP, OLAP, and MPP architecture. A minimum 12 years of experience with writing and debugging complex SQL queries. A minimum 12 years of IT experience in technical analysis or design and implementation. 8 years of experience with large datasets on ODS or Datawarehouse systems (such as MS SQL Server, Postgres SQL, Hadoop/Hive/Impala). 8 years of Healthcare IT experience preferred. Experience in integrating and cleansing data from source systems is preferred. Experience using BI Tools (i.e., Power BI, IBM Cognos, Tableau, Looker, MicroStrategy) is preferred. Licenses, Registrations, or Certifications Certifications in SQL, BI Tools, SAS, Hadoop, or Agile Scrum are a plus. Work Schedule: 8AM - 5PM Monday-Friday Work Type: Full Time

Description Summary: Under the direction of the Manager, Director, or other senior personnel, the Project Manager determines user demands, establishes work priorities, and plans; directs and monitors project work. Supports Information System related business planning requirements including, but not limited to, budgeting, scheduling, and workload planning. Maintains project issues and reports to Information System management and local steering teams on the progress of critical path items. Reports project status and accomplishments. Relies on experience and judgment to plan and accomplish goals. The Project Manager will gather and evaluate information concerning a user's conceptual needs, estimate and schedule project activities, and associated costs, coordinate and participate in analysis/design/coding activities, ensure that system changes are fully tested, ensure users are fully trained and prepared, associated guideline and procedure requirements are met, and coordinate the implementation of the changes. Responsibilities: Meets expectations of the applicable OneCHRISTUS Competencies: Leader of Self, Leader of Others, or Leader of Leaders. Follow PMO methodology, processes to lead and manage projects end to end. Responsible for creating and managing project scope, resource, and budget. Responsible to manage multiple, medium to large size projects. Responsible for analyzing, understanding business requirements, vendor statement of works and other form of requirement documents to clearly outline project artifacts. Expected to manage multiple projects by maintaining the high level of quality in terms of deliverables, implementation, and customer experience. Responsible to manage complex, enterprise level projects with minimal oversight. Enterprise level projects include several ministries/locations. Project Manager is responsible to bring in right leadership, resources, vendors, and all stakeholders together to organize and facilitate project kick-off. Responsible for creating Charter, Project Plan, Budget Tracker, RACI, Weekly Status Reports, Project Steering Committee, and presentation materials, GLRA and Change Management processes. Responsible for establishing critical path milestones and reporting the status to the executive leadership on a regular basis. Must develop concrete project plan before moving project to implementation. Lead and track the project progress by the project plan. Not acceptable to manage projects without project plan. Responsible for identifying dependencies, risks ahead of time, work with respective stakeholders to create mitigation plan and actively monitor and report the progress. Adhere to PPMO department policies, procedures, and documentation requirements. All projects and documentations are subject to internal/external audits, must need to maintain meticulous documentation. Responsible for facilitating planning & design sessions to iron out clear in-scope, out of scope and designs of the projects. Training: Works with IS Training and Vendors on the following: Planning for and ensuring preparation and maintenance of documentation pertaining to programming, systems operation, and user documentation. Translating business specifications into user documentation. Planning, writing, and overseeing user support documentation efforts, including online help screens. Insuring training of users in the operation and functionality of computer applications and the related business processes. Validating competency of users in utilization of information systems prior to systems go-live or major changes. Ensuring super-users or other support personnel are in place at go-live, and succession planning is documented to ensure ongoing competency support in facilities and departments affected by new systems being implemented or upgraded. Job Requirements: Education/Skills Bachelor's degree in related field or relevant experience in an Information Systems environment required. Experience Working experience in large multi-hospital system is preferred. Clinical project implementation and management is required, Epic or Meditech specific experience is preferred. Previous experience managing projects of small to medium scope and complexity. Must have four years of previous experience working on information technology project teams and in obtaining customer requirements and other analysis activities. Clinical education background is a preferred. Licenses, Registrations, or Certifications PMI Certification strongly preferred. Work Schedule: 8AM - 5PM Monday-Friday Work Type: Full Time

Description Summary: The Application System Analyst II serves as a liaison between system end-users (customers), operational leaders, additional support resources and vendors to design, build and optimize their assigned applications in a timely and high-quality manner. The Systems Analyst II will provide application support and optimization. They work closely with the Service Desk to assist in responding to service requests. The Application System Analyst II must be able to analyze business issues/requirements and workflows and apply their application knowledge to meet operational and organizational needs. Project implementation responsibilities include collaborating with customers contributing to the analysis, testing, and documentation and implementation of medium to high complexity activities of assigned software. This position must possess sufficient detailed healthcare knowledge and systems expertise to implement medium to high complexity assigned application with minimal guidance. The Associate must be a self-motivated individual with exceptional communication and interpersonal skills and the ability to work well in team environments. Responsibilities: Analyze, develop, test, document, educate, implement, support, and maintain or optimize assigned applications, solutions and business processes to meet operational and technical requirements. Collaborates across project borders with other teams. Thinks outside the box and proposes practical solutions to issues. Provides oversight and project management to assigned tasks. Demonstrates a solid/working level of subject matter expertise in providing support to projects, customers, and other teams, while proactively working to improve and obtain new expertise in application/system in assigned areas. Utilizes application training, application web site and application resource materials regularly and effectively and is able guide newer team members in utilizing these resources. Thorough knowledge and understanding of operations, can proactively identify opportunities to enhance customer usability, efficiency and/or experience. Represents user needs and expectations in larger, more complex system updates and enhancements. Provides clear and organized status reporting on key project areas to be used as external communications to stakeholders. Performs working level process and requirement analysis, including process mapping though current flow charts, documents, future needs/plans, requirement elicitation, stakeholder analysis, and specification gathering to deliver cross team solutions. Responsible for completing working level gap analysis, and providing recommendations. Able to clearly articulate complex design, configuration issues to end users and project stakeholders. Maintains relationship with end user leadership post-engagement. Proactively addresses end user conflicts. Contributes to strategy discussions by identifying options with associated pros and cons with team members. Facilitates making timely decisions; makes sound decisions even in the absence of complete information. Recognizes when a quick 80% resolution will suffice. Adhere to organization standards for system configuration and change control. Strong technical proficiency in application-specific design and configuration. Ability to clearly articulate and communicate core design, configuration concepts to end users. Able to independently analyze, design, and configure the application. Able to teach design, configuration concepts to new team members. Collaborate and develop strong relationships with end user communities, customers and business partners. Collaborate with Operational Leaders to focus on standardized best practice workflow processes and content to ensure alignment across all ministries, to create efficiencies, and to ensure optimal operational processes. Coordinates code changes with appropriate vendor related to financial and business application issues. Collaborates with Technical Team to identify and infrastructure related issues that have resulted in application issues. Share industry best practices from vendors with Operational Leaders. Demonstrates increasing technical knowledge of the assigned application including relationships of infrastructure and impact to user if unavailable. Serves as a liaison between business operations and providers, internal information technology, system users and vendors working within the defined project objectives for issue and problem resolution. Follows strict change management processes ensuring proper approval, testing, and validation of system changes. Written documentation delivered to end users and leadership shows consistency and attentive review. Is a team player and able to proactively communicate issues and concepts to project leadership. Associate periodically reviews and auto-corrects his/her skills, habits, work ethic, and behaviors and manages his/her work in an effective and agreeable way among peers. Associate is sensitive and aware of how others perceive them and take care to ensure smooth and effective working relationships and environments. Proactively and independently troubleshoot and resolve moderate incidents and requests without direction. Maintains high standards for quality of work for self and others. Provides oversight and feedback on team member design, configuration and deliverables. Manages medium complexity projects/requests. Collaborates with team members as needed. Proactively evaluates all new release and functionality of applications. Complete in a timely manner assigned courses within Healthstream, other electronic tracking tools for educational related material or attend presentations in person as assigned. Ensure the services that he/she provides contribute to the successful accomplishment of the primary mission of the department. Escalates when SLAs are breached or appropriate vendor action is not occurring. May be required to travel to perform duties. May be required to work additional hours as needed during critical problems. Assist in preparation and conducting of continuing formal or informal training session for users and co-workers. Identifies and seizes new opportunities, displays can-do attitude in good and bad times and steps up to handle tough issues. Performs other duties as assigned. Requirements: Education/Skills Associates or Bachelor's degree preferred with a focus in healthcare, business, or information systems. Ability to present complex data in meaningful method, i.e., charts, graphs Ability to adjust to and implement change Problem Solving skills Multitasking skills Work as a team member Proficient in Microsoft applications including Word, Excel, and PowerPoint Excellent customer service skills Highly effective written and verbal communication and interpersonal skills to establish working relationships that foster optimal quality teamwork and education Strong organizational skills in managing multiple priorities Experience 3+ Years of experience 2+ years within healthcare, business, or information systems Solves moderate incidents without direction Develops new functionality for requests with little direction Works in a team setting, sharing information and assisting other junior level team members Possesses detailed healthcare knowledge and systems expertise Makes decisions regarding own work on primarily routine cases Works under minimal supervision, uses independent judgment requiring analysis of variable factors Collaborates with senior team members to develop approaches and solutions Mentors and may train team members within own functional or application Licenses, Registrations, or Certifications Associated certifications on area of focus, preferred For Epic Analysts:Certified or proficient in assigned Epic module (must be obtained within 6 months of employment date) Certifications or Proficiencies must stay current by maintaining new version training Work Schedule: 8AM - 5PM Monday-Friday Work Type: Full Time

Description Summary: The Information Services Lead is responsible for leading and coordinating the efforts and content within the designated focus area. This position is the most senior level and will require coordination and consistency across related IS teams. Specific responsibilities include providing oversight for applications support including Incident, Problem, Request and Change Management. This position requires a self-starter with the ability to work with minimal oversight. Responsibilities: Acts as primary representation in phases of implementation including build, configuration, testing, go-live support, and optimization. Serves as escalation for the focus area in the support and optimization of team activities. Demonstrates leadership for team to consistently provide strong, high-quality outcomes to end users and stakeholders. Ensures team members adhere to quality standards. Demonstrates an expert level of application understanding, and applies expertise to help meet customer goals and outcomes and set standards. Able to influence operational and clinical project outcomes. Coaches team members to tackle new problems using experimentation, including successes and failure experiences. Inspire creative problem solving beyond standard recommendations and practice. Applies expert level understanding of assigned clinical/business operations, processes, and workflows; and accurately documents, discusses, and identifies dependencies with project team members and stakeholders. Prepares and provides clear and organized project status reporting to all stakeholders. Coordinates team members to gather information and prepare organized, consistent, and accurate reporting. Escalates issues appropriately through the chain of command. Leads process and requirement analysis, including process mapping through current flowcharts, documenting plans, requirements elicitation, stakeholder analysis, and specification gathering on complex projects. Develops business relationships with key client administrators based on trust. Leverages relationships to gain new project insight and new business opportunities for the Portfolio team. Identifies potential areas of conflict or roadblocks and works with appropriate leadership to remove or resolve. Organizes and distributes work load to ensure deliverables meet customer expectations; Mentor assigned Analysts; Facilitates cross training of team members. Proactively escalates issues and/or concerns with customer/system service expectations. Maintains knowledge of Epic including Nova release notes, User Forum, Galaxy, and other documentation published through the Epic User Web. Able to independently understand, analyze, and communicate complex integrated design and configuration. Able to independently analyze, design, and configure the application. Ability to teach team members complex design, configuration. Works collaboratively with application and compliance teams to design system processes. Acts as customer liaison, working with end-users or business contacts to understand business needs and communicate the requirements and timelines. Leads the focus area workgroups, providing oversight for related processes. Manages communication between the application teams as appropriate; facilitates application and cross-application work sessions. Strong communicator able to adapt message from baseline project team members to senior leadership. Independently develops internal and external communication and articulates project strategy ideas. Ability to coach in a positive and constructive way to increase self-awareness in others. Demonstrates highest ability to produce design, configuration and deliverables for executive leadership with no superior review. Manages large and/or sensitive projects/requests throughout the project lifecycle. Works collaboratively with all team members to assign tasks, provides oversight and guidance to lower-level staff. Develop and maintain documentation, remain informed of the latest features and functionality to enhance the focus area to gain efficiency. Maintains expert knowledge of all technologies applicable to specific job responsibilities. Work with Application teams including Application Development, and Business Process Owners to design, develop, and maintain application aspects within prescribed policies and requirements. Pursues professional growth and development through personal reading, seminars, workshops, and professional affiliations to keep abreast of the trends in his/her field of expertise. Leads and coordinates across applications for high impact vendor changes. May be required to travel to perform duties. May be required to work additional hours as needed during critical problems. Proactively plans projects and tasks across applications. Performs other duties as assigned. Requirements: Education/Skills Associates or Bachelor's degree preferred with a focus in healthcare, business, or information systems. Ability to present complex data in meaningful method, i.e., charts, graphs Ability to adjust to and implement change Problem Solving skills Multitasking skills Work as a team member Proficient in Microsoft applications including Word, Excel, and PowerPoint Excellent customer service skills Highly effective written and verbal communication and interpersonal skills to establish working relationships that foster optimal quality teamwork and education Strong organizational skills in managing multiple priorities Experience 5-7 years of experience within supported healthcare, business, or information systems Supervisory experience preferred Preferred 2+ years project management experience or equivalent Requires minimal instruction on day-to-day work and general direction on more complex tasks and projects Develops new functionality for requests with little to no direction and leads multidisciplinary teams throughout project Regularly serves as mentor or knowledge resource to peers across community May have functional supervision responsibilities of other team members May provide input into performance reviews and corrective actions for team members May recommend and coordinate scheduling of work assignments, daily priorities, and directing the work of team members Makes decisions regarding daily priorities for a work group; provides guidance to and/or assists team members on non-routine or escalated issues Works in a team setting, sharing information and assisting other junior team members Possesses and demonstrates detailed healthcare knowledge and systems expertise Excellent project management and communication skills, both verbal and written Able to independently coordinate and lead projects Licenses, Registrations, or Certifications Associated certifications on area of focus, preferred For Epic Analysts:Must be proficient in the assigned Epic module or certified upon employment date. Certifications or Proficiencies must stay current by maintaining new version training. Work Schedule: 8AM - 5PM Monday-Friday Work Type: Full Time

Description Summary: The Imaging Administrator will work to ensure efficient and effective operations for a variety of departments that produce medical images. The responsibilities include but are not limited to, maintaining various imaging applications as applicable to multiple service lines (radiology, cardiology, etc.). This includes the design, development, coordination, and delivery of value-added services that support and enhance solutions that retrieve, analyze, enhance, and exchange digitized medical images. The Imaging Administrator will act as a liaison in all medical imaging initiatives. They will participate in overseeing and coordinating existing and new imaging-related initiatives. This Job will provide support to end users. Responsibilities: Meets expectations of the applicable OneCHRISTUS Competencies: Leader of Self, Leader of Others, or Leader of Leaders. Administers and supports various radiology PACS, and cardiology PACS (Sectra, Lumedx, Merge Cardio, Philips ISCV) as well as advanced imaging applications, interfaces, and storage architecture(s) and related technologies (e.g., voice recognition). Serves as a key onsite IT resource for implementation and support of medical imaging applications at a facility. Provides support for hemodynamic systems (Merge Hemo, Philips XPer, GE Maclab) and electrophysiology mapping applications (Boston Scientific Rhythmia, Biosense Webster Carto 3). Coordinates and assists in DICOM SR mappings to ancillary systems. Operates as a liaison between vendors, BioMed, IS business partners, and ancillary support teams. Provide second-level support as a local medical imaging subject matter expert to resolve incidents or fulfill requests; provide status on user issues. Performs medical imaging application maintenance and testing. Provides input to division policies and procedures and training documentation for medical imaging applications and processes. Collaborates in the Imaging Team's development of standard medical imaging education & documentation. Delivers hands-on training for medical imaging applications. Reviews and provides input to Information Security plans regarding medical imaging security requirements to meet HIPAA requirements on medical imaging applications. Participates in special projects as needed. Responsible for the continued monitoring of the overall health of the imaging system(s). Works closely with department directors/managers to ensure timely and complete capture of digital image data into the medical imaging software application(s), as well as network transmission. Assists with the development and utilization of operating standards, policies, procedures, and industry best practices related to medical imaging. Compiles and analyzes support data and recommends procedural and educational changes as appropriate. Acts as liaison between departments on medical imaging initiatives and procedures, assisting with new medical imaging endeavors both invasive and non-invasive. Utilizes basic concepts, standards, and tools relating to database administration. Reads, analyzes, and interprets complex documents; able to identify/interpret technical requirements/specifications. Explains imaging technology concepts/requirements to technical and non-technical audiences. Works effectively on concurrent multidisciplinary initiatives. Conveys information effectively in verbal and written communication. Works well with all clinical disciplines and staff of all CHRISTUS facilities. Participates in a rotating on-call schedule with other CHRISTUS ministries. Documents support cases in appropriate IT Service Management (ITSM) for pattern tracking. Performs other duties as assigned. Job Requirements: Education/Skills Associate's degree in Healthcare or IT, or 4 years of experience in PACS administration in lieu of a degree required Bachelor's degree preferred Experience 2 years of related healthcare experience required Medical Imaging experience preferred Basic computer experience required Licenses, Registrations, or Certifications Registered by CIIP, PARCA, ARRT, RDMS, or CNMT preferred Work Schedule: 5 Days - 8 Hours Work Type: Full Time

Description Summary: The Application System Analyst I serves as a liaison between system end-users (customers), operational leaders, additional support resources and vendors to design, build and optimize their assigned applications in a timely and high-quality manner. The Systems Analyst I will provide application support and optimization. They work closely with the Service Desk to assist in responding to service requests. The Application System Analyst I must be able to analyze business issues/requirements and workflows and apply their application knowledge to meet operational and organizational needs. Project implementation responsibilities include collaborating with customers contributing to the analysis, testing, and documentation and implementation of medium to high complexity activities of assigned software. This position must possess sufficient detailed healthcare knowledge and systems expertise to implement medium to high complexity assigned application with minimal guidance. The Associate must be a self-motivated individual with exceptional communication and interpersonal skills and the ability to work well in team environments. Responsibilities: Analyze, develop, test, document, educate, implement, support, and maintain or optimize assigned applications, solutions and business processes to meet operational and technical requirements. Collaborates across project borders with other teams. Thinks outside the box and proposes practical solutions to issues. Communicates interdependencies with project leadership to proactively ensure quality and interoperability of design, configuration. Applies basic understanding of information technology, including systems, applications, operations, and support. Utilizes application training, application web site and application resource materials regularly and effectively. Cleary understands customer needs and expectations. Accurately documents business processes and workflows; communicates these with project team and stakeholders. Maintains a working level understanding of assigned department operations, processes, and environment. Provides clear and organized status reporting on key project areas to be used as external communications to stakeholders. Performs basic process and requirement analysis, including process mapping though current flow charts, documents, requirement elicitation, and specification gathering in support of root cause problem solving and negotiating creative solutions. In addition, using current and projected data, provides recommendations in assigned application. Responsible for completing basic gap analysis, and providing recommendations. Consistently follows up with end users. Able to ask the right questions to obtain understanding of end user issues and needs. Seeks information from others when end user issues appear to pose significant risks. Demonstrates decision making based on facts (vs assumptions); Routinely researches multiple avenues to identify viable options. Contributes to strategy discussions by identifying options with associated pros and cons with team members. Adhere to organization standards for system configuration and change control. Demonstrates core technical proficiency in application. Able to independently design and configure application. Has a basic understanding of and performs fact/data gathering and analysis with limited direction. Designs basic workflows. Begins to demonstrate mastery of at least one application. Collaborate and develop strong relationships with end user communities, customers and business partners. Collaborate with Operational Leaders to focus on standardized best practice workflow processes and content to ensure alignment across all ministries, to create efficiencies, and to ensure optimal operational processes. Coordinates code changes with appropriate vendor related to financial and business application issues. Collaborates with Technical Team to identify and infrastructure related issues that have resulted in application issues. Share industry best practices from vendors with Operational Leaders. Demonstrates increasing technical knowledge of the assigned application including relationships of infrastructure and impact to user if unavailable. Serves as a liaison between business operations and providers, internal information technology, system users and vendors working within the defined project objectives for issue and problem resolution. Follows strict change management processes ensuring proper approval, testing, and validation of system changes. Written documentation requires minimal to no edits, has the confidence of the requestors and project team. Associate is able to recognize he/her skills, habits, work ethic, and behaviors and use them to manage his/her work. Associate is able to receive and process constructive feedback and affect adjustments to his/her skills, habits, work ethics or behaviors in a positive way. Proactively and independently troubleshoot and resolve minor incidents and requests. Completes task with attention to detail and high level of quality. Performs self-review process prior to completion. Design configuration require minimal additional QA by peer or lead analyst. Manages low to medium complexity projects/requests. Collaborates with team members as needed. Complete in a timely manner assigned courses within Healthstream, other electronic tracking tools for educational related material or attend presentations in person as assigned. Ensure the services that he/she provides contribute to the successful accomplishment of the primary mission of the department. Ensures vendors meet agreed upon SLAs and follow processes. May be required to travel to perform duties. May be required to work additional hours as needed during critical problems. Identifies and seizes new opportunities, displays can-do attitude in good and bad times and steps up to handle tough issues. Performs other duties as assigned. Requirements: Education/Skills Associates or Bachelor's degree preferred with a focus in healthcare, business, or information systems. Ability to present complex data in meaningful method, i.e., charts, graphs Ability to adjust to and implement change Problem Solving skills Multitasking skills Work as a team member Proficient in Microsoft applications including Word, Excel, and PowerPoint Excellent customer service skills Highly effective written and verbal communication and interpersonal skills to establish working relationships that foster optimal quality teamwork and education Strong organizational skills in managing multiple priorities Experience1+ Years of experience within healthcare, business, or information systems discipline Solves minor to moderate incidents with direction Develops new functionality for requests with direction Licenses, Registrations, or CertificationsAssociated certifications on area of focus, preferred For Epic Analysts:Certified or proficient in assigned Epic module (must be obtained within 6 months of employment date) Certifications or Proficiencies must stay current by maintaining new version training Work Schedule: 8AM - 5PM Monday-Friday Work Type: Full Time

Description Summary: The Information Services Lead is responsible for leading and coordinating the efforts and content within the designated focus area. This position is the most senior level and will require coordination and consistency across related IS teams. Specific responsibilities include providing oversight for applications support including Incident, Problem, Request and Change Management. This position requires a self-starter with the ability to work with minimal oversight. Responsibilities: Acts as primary representation in phases of implementation including build, configuration, testing, go-live support, and optimization. Serves as escalation for the focus area in the support and optimization of team activities. Demonstrates leadership for team to consistently provide strong, high-quality outcomes to end users and stakeholders. Ensures team members adhere to quality standards. Demonstrates an expert level of application understanding, and applies expertise to help meet customer goals and outcomes and set standards. Able to influence operational and clinical project outcomes. Coaches team members to tackle new problems using experimentation, including successes and failure experiences. Inspire creative problem solving beyond standard recommendations and practice. Applies expert level understanding of assigned clinical/business operations, processes, and workflows; and accurately documents, discusses, and identifies dependencies with project team members and stakeholders. Prepares and provides clear and organized project status reporting to all stakeholders. Coordinates team members to gather information and prepare organized, consistent, and accurate reporting. Escalates issues appropriately through the chain of command. Leads process and requirement analysis, including process mapping through current flowcharts, documenting plans, requirements elicitation, stakeholder analysis, and specification gathering on complex projects. Develops business relationships with key client administrators based on trust. Leverages relationships to gain new project insight and new business opportunities for the Portfolio team. Identifies potential areas of conflict or roadblocks and works with appropriate leadership to remove or resolve. Organizes and distributes work load to ensure deliverables meet customer expectations; Mentor assigned Analysts; Facilitates cross training of team members. Proactively escalates issues and/or concerns with customer/system service expectations. Maintains knowledge of Epic including Nova release notes, User Forum, Galaxy, and other documentation published through the Epic User Web. Able to independently understand, analyze, and communicate complex integrated design and configuration. Able to independently analyze, design, and configure the application. Ability to teach team members complex design, configuration. Works collaboratively with application and compliance teams to design system processes. Acts as customer liaison, working with end-users or business contacts to understand business needs and communicate the requirements and timelines. Leads the focus area workgroups, providing oversight for related processes. Manages communication between the application teams as appropriate; facilitates application and cross-application work sessions. Strong communicator able to adapt message from baseline project team members to senior leadership. Independently develops internal and external communication and articulates project strategy ideas. Ability to coach in a positive and constructive way to increase self-awareness in others. Demonstrates highest ability to produce design, configuration and deliverables for executive leadership with no superior review. Manages large and/or sensitive projects/requests throughout the project lifecycle. Works collaboratively with all team members to assign tasks, provides oversight and guidance to lower-level staff. Develop and maintain documentation, remain informed of the latest features and functionality to enhance the focus area to gain efficiency. Maintains expert knowledge of all technologies applicable to specific job responsibilities. Work with Application teams including Application Development, and Business Process Owners to design, develop, and maintain application aspects within prescribed policies and requirements. Pursues professional growth and development through personal reading, seminars, workshops, and professional affiliations to keep abreast of the trends in his/her field of expertise. Leads and coordinates across applications for high impact vendor changes. May be required to travel to perform duties. May be required to work additional hours as needed during critical problems. Proactively plans projects and tasks across applications. Performs other duties as assigned. Requirements: Education/Skills Associates or Bachelor's degree preferred with a focus in healthcare, business, or information systems. Ability to present complex data in meaningful method, i.e., charts, graphs Ability to adjust to and implement change Problem Solving skills Multitasking skills Work as a team member Proficient in Microsoft applications including Word, Excel, and PowerPoint Excellent customer service skills Highly effective written and verbal communication and interpersonal skills to establish working relationships that foster optimal quality teamwork and education Strong organizational skills in managing multiple priorities Experience 5-7 years of experience within supported healthcare, business, or information systems Supervisory experience preferred Preferred 2+ years project management experience or equivalent Requires minimal instruction on day-to-day work and general direction on more complex tasks and projects Develops new functionality for requests with little to no direction and leads multidisciplinary teams throughout project Regularly serves as mentor or knowledge resource to peers across community May have functional supervision responsibilities of other team members May provide input into performance reviews and corrective actions for team members May recommend and coordinate scheduling of work assignments, daily priorities, and directing the work of team members Makes decisions regarding daily priorities for a work group; provides guidance to and/or assists team members on non-routine or escalated issues Works in a team setting, sharing information and assisting other junior team members Possesses and demonstrates detailed healthcare knowledge and systems expertise Excellent project management and communication skills, both verbal and written Able to independently coordinate and lead projects Licenses, Registrations, or Certifications Associated certifications on area of focus, preferred For Epic Analysts:Must be proficient in the assigned Epic module or certified upon employment date. Certifications or Proficiencies must stay current by maintaining new version training. Work Schedule: 8AM - 5PM Monday-Friday Work Type: Full Time