Michigan Farm Bureau

Associate Application Developer To apply and further develop the skills necessary to research, analyze, design, develop, test and implement automated applications systems which support the business needs of the Farm Bureau Insurance Companies. Participate in system design and solution development. Assist in troubleshooting production issues and performing root cause analysis. Collaborate with development team to achieve team delivery goals. Required: Bachelors degree in computer science or related field required, or equivalent experience may be considered. Current knowledge of computer hardware, operating systems, program language(s) and tools, testing techniques and tools, program specification and interpretation required. Working knowledge of systems design and analysis tools and techniques required. Demonstrated ability to communicate clearly, succinctly and in a manner that appeals to a wide audience required. Willingness to pursue continuing job related training and education in systems and insurance required. Preferred : College internships, work study or similar on-the-job experience preferred. Experience at Farm Bureau, or a similar business, in computer information technology preferred. Note: If a candidate is not selected, an Application Developer position may be considered on the level of experience and qualifications. This is a Hybrid position working both remotely from the State of Michigan, and in the Farm Bureau Home Office located in Lansing, Michigan. Farm Bureau offers a full benefit package including medical, dental, vision, and 401K. Minimum Salary: $73,008 PM19 Compensation details: 8 Yearly Salary PI8567ca5-

Associate IT Service Analyst (Technical) To provide consistent technical product support to clients, as well as troubleshoot software application and hardware issues quickly and effectively. To respond to business users promptly and professionally, accurately documenting issues and resolutions, and collaborating with both customers and Information Technology (IT) Division employees to solve complex technical issues. To analyze moderately complex business problems to be solved with automated systems. To assist users by installing approved new and upgraded software packages. To make required software changes to support activities scheduled through department management. To support physical desktops and virtual desktops, and utilize the application packaging suite and call center software. Provide primary second line support for all hardware-related computing problems reported to the Level I technical support area. Act as a liaison between Level I technical support and the Technical Services areas. Contact outside software vendors and work closely with IT Division personnel to resolve certain problems if required. Document problem resolutions through use of the problem tracking mechanism. Required : High school diploma or equivalent required. One to three years background in software/networking field required. Experience in Microsoft Windows in a large multi-server local and wide area network environment, utilizing Microsoft Windows workstations required. Technical expertise commensurate with experience required. Must possess a valid driver license and good driving record. Preferred : Associates or bachelors degree in computer science preferred. Note: Farm Bureau offers a full benefit package including medical, dental, vision, and 401K. PM19 PIc01-6832

Digital Property Claims Representative To help our insureds recover after a property loss of varied size and complexity. To deliver an exceptional customer and agent experience to aid in the retention of business while consistently adhering to established claims handling guidelines and best practices. To effectively investigate, evaluate, and resolve property claims for our valued customers within the companys contractual and legal obligations. To ensure proactive and timely service, while providing an appropriate and equitable resolution to insureds and the company. Deliver exceptional customer service to our insured and agents. Investigate, evaluate, manage, and resolve claims under minimal supervision in compliance with best practices, claim handling guidelines, and state regulations. Review and interpret policy and contract language to determine coverage for assigned losses. Triage, process, and resolve property claims utilizing digital tools, virtual adjusting programs, Direct Repair Programs, and independent appraisal firms. Assist property adjusters by providing virtual and digital backup coverage due to vacations, medical leave, or vacant territories to positively affect the customer experience while controlling loss adjusting expenses. Assist in handling of catastrophe-related property claims and provide oversight, management, and direction of independent adjuster claim files as needed due to increased storm volumes. Bachelors degree required with focus on construction trades, agriculture, business administration or insurance preferred, or equivalent experience may be considered. Minimum three to five years of multi-line or property claims experience required. Experience with virtual property loss estimating preferred. Experience with P/C insurance contracts and insurance regulations preferred. Must possess a valid driver license with an acceptable driving record. Designations in INS, AIC, or similar professional insurance designation preferred. Designation in CPCU preferred. Certifications for Haag, IICRC-WRT, Xactimate Level I and II required or obtained within one year of hiring. Note This position is Remote work from home - in Michigan only. Candidate must live in Michigan. Farm Bureau offers a full benefit package including medical, dental, vision, and 401K. Minimum Salary: $65,775 PM19 Compensation details: 5 Yearly Salary PIcba2f190d31a-6837

Agency Support Analyst To provide Level I technical support in a call center environment for up to 2,400 end-users. To provide proactive communication to all appropriate parties regarding online production system issues and outages. To provide problem analysis, resolution and coordination services to customers who require assistance in solving day-to-day operating problems related to specific application software systems, generic use utility software, personal computers and related equipment; network access; production batch output; and technical operating procedures. To recognize, analyze, and report ongoing problem trends and document solutions in a service desk tracking system. Provide end-user problem support by giving immediate response to end-user problems and questions related to computer hardware, application and system software, network communications, batch production processing, system and network administration, and related business procedures. Analyze and independently resolve 75 percent of assigned problems on initial end-user contact. Request assistance of senior analyst or Level II support if unable to determine immediate resolution. Assign unresolved complex problems to Level II technical support or other support personnel as appropriate. Dispatch unresolved network problems to appropriate vendors. Follow up on all open problems to assure timely response to the end-user. Document all reported problems on the problem tracking system. Provide a solid level of support to applications and products including, but not limited to, FBCARES, Microsoft Word, Excel, Outlook, Online Forms, Eforms, Security Forms, Auto/Member, Homeowners, BAP Quote, Customer Center/Lienholder, Document Center, Farmowners, Life Solutions, Photo Upload, RCT, BVS, Life Wizard, Online Manuals, Guardian, Farm Bureau Portal knowledge and navigation, Internet Explorer, Agent Log File, US Signal, Payroll's ADP EeTime, LexisNexis-MVRs/Pay Advantage, Active Directory, Query, printing of all applications, printing hardware problems, Office Communicator, basic mainframe knowledge, Cipher Trust, E-mail Encryption, and Password Self Service. Provide a solid level of understanding and knowledge related to the operational aspects of the Field Force environment including workstation and printer hardware usage. Required High school diploma or equivalent required. Three years of experience in information technology or concentrated use of personal computers required. Good understanding of insurance concepts required. Demonstrated ability to communicate clearly, succinctly and in a manner that appeals to a wide audience. Preferred Associate's or bachelor's degree in business or computer science preferred. Experience in customer service or technical help desk environment preferred. Understanding of Farm Bureau's processing environment preferred. Note: Farm Bureau offers a full benefit package including medical, dental, vision, and 401K. PM19 PI02d2b85cc86d-0576

Michigan Farm Bureau seeks an Agency Support Analyst to provide technical and application support to insurance agencies within our IT & Technical Support team. In this role, you will troubleshoot policy management systems, resolve user issues, analyze recurring problems, and collaborate with developers to improve tools and workflows. You'll document procedures, train agency staff on systems best practices, and contribute to technology projects that enhance service to our agricultural members in a collaborative, community-focused culture.

Michigan Farm Bureau seeks an Associate IT Service Analyst to provide front-line technical support for staff and affiliates in a mission-driven agricultural organization. This role handles tickets, phone, and email requests; troubleshoots hardware, software, and network issues; and supports user onboarding and account management. The analyst documents solutions, contributes to the knowledge base, and assists with small IT projects. Success in this collaborative, member-focused environment requires strong communication, customer service, problem-solving skills, and a desire to grow in IT service management.

Michigan Farm Bureau is seeking an Associate Application Developer to build and support business-critical applications serving Michigan's agricultural community. In this entry-level role, you'll assist with designing, coding, testing, and maintaining .NET and database-driven solutions that power member services, insurance operations, and advocacy initiatives. Working in a collaborative, mission-driven environment, you'll learn from senior developers, contribute to real-world projects, and grow your technical and professional skills while supporting rural communities across Michigan.