Canon U.S.A., Inc.
New York, New York
Technical Operations Senior Specialist US-NY-New York Job ID: 33991 Type: Full-Time # of Openings: 1 Category: Office Services NY - NY-NYC Health-MS About the Role Responsible for medium to complex application administration for fleet management, output management and scanning software solutions through client knowledge and relationships with all appropriate IT administrators and personnel. Your Impact - Establishes and manages relationships with all appropriate client IT administrators and personnel. - Establishes and maintains a thorough knowledge of the client's networking environment. - Maintains up-to-date knowledge of all solutions deployed within the client's environment. - Responsible for regular application administration for fleet management, output management and scanning software solutions. - Assists the client and Canon's Account Team to test and implement hardware/software solutions in client network environment. - Alerts Canon team of potential impact to timeline immediately. - Performs all technical support and issue resolution activities. - Communicates chronic technology issues with Client, Canon Account Team. - Trains Canon site-personnel on pre-defined trouble-shooting and remediation strategies. - Ensures technical deadlines are met, works with project team to manage customer expectations. - Leads technical projects, chairs technical meetings, and ensures project success through project management. - Coordinates kick-off meetings. - Establishes and maintains relationship with customer's IT management team. - Develops and delivers technical classes for on-site personnel, ex. school of technology (SOT), TNTAP. Customer Service - Consistently applies core customer service excellence approaches. - Provides unexpected service/value to customers whenever possible (looks for opportunities). - Consistently generates healthy customer service relationships representing Canon. - Systematically shares customer feedback with team to broaden team knowledge of issues, capabilities, customer-specific needs and requirements. - Contributes regularly to customer information database including issue resolution. About You: The Skills & Expertise You Bring In accordance with applicable law, we are providing the anticipated rate for this role: $76,150 - $104,570 / annually - Bachelor's degree in a relevant field or equivalent experience required, plus 5 years of related experience. - CompTIA A+, CompTIA Network+, CompTIA Security+, CompTIA Cloud+, CompTIA Server+, or equivalent. - In-depth knowledge of Canon vendor systems such as Pharos, UniFlow, etc. - Consistently strong customer service interactions from relationship building to issue management and follow-through. - Continuous contribution of customer data to customer service database to improve service delivery. - Recommends changes to work systems or approaches to improve customer experience. - Works across departments with Canon team members to share customer feedback as appropriate. - May require up to 30% travel to client sites, including overnights (valid driver's license and acceptable driving record necessary). - Required to take all necessary steps to obtain security and/or other clearances required by customers to enter the customers' premises. Company Overview About our Company - Canon U.S.A., Inc., is a leading provider of consumer, business-to-business, and industrial digital imaging solutions to the United States and to Latin America and the Caribbean markets. With approximately $28.5 billion in global revenue, its parent company, Canon Inc., as of 2024 has ranked in the top-10 for U.S. patents granted for 41 consecutive years. Canon U.S.A. is dedicated to its Kyosei philosophy of social and environmental responsibility. To learn more about Canon, visit us at and connect with us on LinkedIn at Who We Are Where Talent Fosters Innovation. Do you want your next professional experience to be filled with purpose and opportunity, world-class team members, and impactful work? Driven by our mission of exceeding customer expectations with our technologies and enriching the lives of our local communities and staff, we are a phenomenal team working collaboratively toward common goals. Our employees have a strong work ethic, creativity, and a cooperative spirit. We believe in integrity, respect, empowerment, and making a difference in the communities we serve. There is a strong sense of pride in what we do individually and together as a team. Join us and discover what it means to work for a global digital imaging leader with an unparalleled reputation for quality and innovation. What We Offer Youll be joining a leader in digital imaging and innovation with an immense opportunity to make an impact and create your own rewarding career. We demonstrate commitment to our employees by offering a full range of rewards, including competitive compensation and benefits. And Even More Perks! -Employee referral bonus -Employee discounts -Dress for Your Day attire program (casual is welcome, based on your job function) -Volunteer opportunities to give back to our local community -Swag! A Canon welcome kit and official merch you cant get anywhere else Based on weekly patent counts issued by United States Patent and Trademark Office. All referenced product names, and other marks, are trademarks of their respective owners. Canon U.S.A., Inc. offers a competitive compensation package including medical, dental, vision, 401(k) Savings Plan, discretionary profit sharing, discretionary success sharing, educational assistance, recognition programs, vacation, and much more. A more comprehensive list of what we have to offer is available at We comply with all applicable federal, state and local laws, regulations, orders and mandates, including those we may be required to follow as a federal government contractor/subcontractor. You must be legally authorized to work in the United States. The Company will not pursue or support visa sponsorship. All applicants must reside in the United States at the time of hire. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. If you are not reviewing this job posting on our Careers site , we cannot guarantee the validity of this posting. For a list of our current postings, please visit us at Posting Tags PI9c59ed85b5-
Technical Operations Senior Specialist US-NY-New York Job ID: 33991 Type: Full-Time # of Openings: 1 Category: Office Services NY - NY-NYC Health-MS About the Role Responsible for medium to complex application administration for fleet management, output management and scanning software solutions through client knowledge and relationships with all appropriate IT administrators and personnel. Your Impact - Establishes and manages relationships with all appropriate client IT administrators and personnel. - Establishes and maintains a thorough knowledge of the client's networking environment. - Maintains up-to-date knowledge of all solutions deployed within the client's environment. - Responsible for regular application administration for fleet management, output management and scanning software solutions. - Assists the client and Canon's Account Team to test and implement hardware/software solutions in client network environment. - Alerts Canon team of potential impact to timeline immediately. - Performs all technical support and issue resolution activities. - Communicates chronic technology issues with Client, Canon Account Team. - Trains Canon site-personnel on pre-defined trouble-shooting and remediation strategies. - Ensures technical deadlines are met, works with project team to manage customer expectations. - Leads technical projects, chairs technical meetings, and ensures project success through project management. - Coordinates kick-off meetings. - Establishes and maintains relationship with customer's IT management team. - Develops and delivers technical classes for on-site personnel, ex. school of technology (SOT), TNTAP. Customer Service - Consistently applies core customer service excellence approaches. - Provides unexpected service/value to customers whenever possible (looks for opportunities). - Consistently generates healthy customer service relationships representing Canon. - Systematically shares customer feedback with team to broaden team knowledge of issues, capabilities, customer-specific needs and requirements. - Contributes regularly to customer information database including issue resolution. About You: The Skills & Expertise You Bring In accordance with applicable law, we are providing the anticipated rate for this role: $76,150 - $104,570 / annually - Bachelor's degree in a relevant field or equivalent experience required, plus 5 years of related experience. - CompTIA A+, CompTIA Network+, CompTIA Security+, CompTIA Cloud+, CompTIA Server+, or equivalent. - In-depth knowledge of Canon vendor systems such as Pharos, UniFlow, etc. - Consistently strong customer service interactions from relationship building to issue management and follow-through. - Continuous contribution of customer data to customer service database to improve service delivery. - Recommends changes to work systems or approaches to improve customer experience. - Works across departments with Canon team members to share customer feedback as appropriate. - May require up to 30% travel to client sites, including overnights (valid driver's license and acceptable driving record necessary). - Required to take all necessary steps to obtain security and/or other clearances required by customers to enter the customers' premises. Company Overview About our Company - Canon U.S.A., Inc., is a leading provider of consumer, business-to-business, and industrial digital imaging solutions to the United States and to Latin America and the Caribbean markets. With approximately $28.5 billion in global revenue, its parent company, Canon Inc., as of 2024 has ranked in the top-10 for U.S. patents granted for 41 consecutive years. Canon U.S.A. is dedicated to its Kyosei philosophy of social and environmental responsibility. To learn more about Canon, visit us at and connect with us on LinkedIn at Who We Are Where Talent Fosters Innovation. Do you want your next professional experience to be filled with purpose and opportunity, world-class team members, and impactful work? Driven by our mission of exceeding customer expectations with our technologies and enriching the lives of our local communities and staff, we are a phenomenal team working collaboratively toward common goals. Our employees have a strong work ethic, creativity, and a cooperative spirit. We believe in integrity, respect, empowerment, and making a difference in the communities we serve. There is a strong sense of pride in what we do individually and together as a team. Join us and discover what it means to work for a global digital imaging leader with an unparalleled reputation for quality and innovation. What We Offer Youll be joining a leader in digital imaging and innovation with an immense opportunity to make an impact and create your own rewarding career. We demonstrate commitment to our employees by offering a full range of rewards, including competitive compensation and benefits. And Even More Perks! -Employee referral bonus -Employee discounts -Dress for Your Day attire program (casual is welcome, based on your job function) -Volunteer opportunities to give back to our local community -Swag! A Canon welcome kit and official merch you cant get anywhere else Based on weekly patent counts issued by United States Patent and Trademark Office. All referenced product names, and other marks, are trademarks of their respective owners. Canon U.S.A., Inc. offers a competitive compensation package including medical, dental, vision, 401(k) Savings Plan, discretionary profit sharing, discretionary success sharing, educational assistance, recognition programs, vacation, and much more. A more comprehensive list of what we have to offer is available at We comply with all applicable federal, state and local laws, regulations, orders and mandates, including those we may be required to follow as a federal government contractor/subcontractor. You must be legally authorized to work in the United States. The Company will not pursue or support visa sponsorship. All applicants must reside in the United States at the time of hire. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. If you are not reviewing this job posting on our Careers site , we cannot guarantee the validity of this posting. For a list of our current postings, please visit us at Posting Tags PI9c59ed85b5-
Canon U.S.A., Inc.
Philadelphia, Pennsylvania
Manager, Regional Production- Major Accounts- Northeast US-PA-Philadelphia Job ID: 33900 Type: Full-Time # of Openings: 1 Category: Sales/Business Development Additional Locations CUS About the Role Responsible for managing a team that sells Canon's full array of PPS products (hardware, software, solutions, and services). Maintains and builds team unity and a positive team culture. Maintains high ethical standards and adherence to all Canon policies. Your Impact - Meets and/or exceeds revenue requirements set by management. Maintains balanced performance among all team members. - Maintains appropriate staffing levels as set by management. Attracts and retain key sales talent through effective use of the HR processes (interviewing, hiring, coaching and corrective actions as necessary). - Effectively develops personnel, aimed toward their achievement of success. Prepares all team members for career advancement. Development of team members' skills and knowledge in all necessary areas. - Consistent implementation of sales management process including effective use of for all pipeline and activity management. Accurate sales forecasting via - Develops and maintain proficiency and superior knowledge of products, programs, pricing, and policies. Develops enhanced skills. - Develops relationships and leads the development of high-level strategies for all large accounts within assignment. Strategies should include both short- and long-term objectives, all areas within the account (procurement, finance, IT), and Canon's full array of hardware solutions and services. About You: The Skills & Expertise You Bring Bachelor's degree in a relevant field or equivalent experience required, plus 7 years of related experience and management of typically two or more regular full-time employees (one of whom must be exempt). - Requires up to 40% travel (valid driver's license and acceptable driving record necessary) including overnights and weekends. We are providing the anticipated base salary range for this role: $96,880-145,090 -annually. This role is eligible for incentive compensation under the terms of an applicable plan and/or policy. Incentive compensation earnings vary by quota assigned, at 100% of plan, This role is eligible for a transportation allowanc Company Overview About our Company - Canon U.S.A., Inc., is a leading provider of consumer, business-to-business, and industrial digital imaging solutions to the United States and to Latin America and the Caribbean markets. With approximately $28.5 billion in global revenue, its parent company, Canon Inc., as of 2024 has ranked in the top-10 for U.S. patents granted for 41 consecutive years. Canon U.S.A. is dedicated to its Kyosei philosophy of social and environmental responsibility. To learn more about Canon, visit us at and connect with us on LinkedIn at Who We Are Where Talent Fosters Innovation. Do you want your next professional experience to be filled with purpose and opportunity, world-class team members, and impactful work? Driven by our mission of exceeding customer expectations with our technologies and enriching the lives of our local communities and staff, we are a phenomenal team working collaboratively toward common goals. Our employees have a strong work ethic, creativity, and a cooperative spirit. We believe in integrity, respect, empowerment, and making a difference in the communities we serve. There is a strong sense of pride in what we do individually and together as a team. Join us and discover what it means to work for a global digital imaging leader with an unparalleled reputation for quality and innovation. What We Offer Youll be joining a leader in digital imaging and innovation with an immense opportunity to make an impact and create your own rewarding career. We demonstrate commitment to our employees by offering a full range of rewards, including competitive compensation and benefits. And Even More Perks! -Employee referral bonus -Employee discounts -Dress for Your Day attire program (casual is welcome, based on your job function) -Volunteer opportunities to give back to our local community -Swag! A Canon welcome kit and official merch you cant get anywhere else Based on weekly patent counts issued by United States Patent and Trademark Office. All referenced product names, and other marks, are trademarks of their respective owners. Canon U.S.A., Inc. offers a competitive compensation package including medical, dental, vision, 401(k) Savings Plan, discretionary profit sharing, discretionary success sharing, educational assistance, recognition programs, vacation, and much more. A more comprehensive list of what we have to offer is available at We comply with all applicable federal, state and local laws, regulations, orders and mandates, including those we may be required to follow as a federal government contractor/subcontractor. You must be legally authorized to work in the United States. The Company will not pursue or support visa sponsorship. All applicants must reside in the United States at the time of hire. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. If you are not reviewing this job posting on our Careers site , we cannot guarantee the validity of this posting. For a list of our current postings, please visit us at Posting Tags PIcc43162b3d2f-3262
Manager, Regional Production- Major Accounts- Northeast US-PA-Philadelphia Job ID: 33900 Type: Full-Time # of Openings: 1 Category: Sales/Business Development Additional Locations CUS About the Role Responsible for managing a team that sells Canon's full array of PPS products (hardware, software, solutions, and services). Maintains and builds team unity and a positive team culture. Maintains high ethical standards and adherence to all Canon policies. Your Impact - Meets and/or exceeds revenue requirements set by management. Maintains balanced performance among all team members. - Maintains appropriate staffing levels as set by management. Attracts and retain key sales talent through effective use of the HR processes (interviewing, hiring, coaching and corrective actions as necessary). - Effectively develops personnel, aimed toward their achievement of success. Prepares all team members for career advancement. Development of team members' skills and knowledge in all necessary areas. - Consistent implementation of sales management process including effective use of for all pipeline and activity management. Accurate sales forecasting via - Develops and maintain proficiency and superior knowledge of products, programs, pricing, and policies. Develops enhanced skills. - Develops relationships and leads the development of high-level strategies for all large accounts within assignment. Strategies should include both short- and long-term objectives, all areas within the account (procurement, finance, IT), and Canon's full array of hardware solutions and services. About You: The Skills & Expertise You Bring Bachelor's degree in a relevant field or equivalent experience required, plus 7 years of related experience and management of typically two or more regular full-time employees (one of whom must be exempt). - Requires up to 40% travel (valid driver's license and acceptable driving record necessary) including overnights and weekends. We are providing the anticipated base salary range for this role: $96,880-145,090 -annually. This role is eligible for incentive compensation under the terms of an applicable plan and/or policy. Incentive compensation earnings vary by quota assigned, at 100% of plan, This role is eligible for a transportation allowanc Company Overview About our Company - Canon U.S.A., Inc., is a leading provider of consumer, business-to-business, and industrial digital imaging solutions to the United States and to Latin America and the Caribbean markets. With approximately $28.5 billion in global revenue, its parent company, Canon Inc., as of 2024 has ranked in the top-10 for U.S. patents granted for 41 consecutive years. Canon U.S.A. is dedicated to its Kyosei philosophy of social and environmental responsibility. To learn more about Canon, visit us at and connect with us on LinkedIn at Who We Are Where Talent Fosters Innovation. Do you want your next professional experience to be filled with purpose and opportunity, world-class team members, and impactful work? Driven by our mission of exceeding customer expectations with our technologies and enriching the lives of our local communities and staff, we are a phenomenal team working collaboratively toward common goals. Our employees have a strong work ethic, creativity, and a cooperative spirit. We believe in integrity, respect, empowerment, and making a difference in the communities we serve. There is a strong sense of pride in what we do individually and together as a team. Join us and discover what it means to work for a global digital imaging leader with an unparalleled reputation for quality and innovation. What We Offer Youll be joining a leader in digital imaging and innovation with an immense opportunity to make an impact and create your own rewarding career. We demonstrate commitment to our employees by offering a full range of rewards, including competitive compensation and benefits. And Even More Perks! -Employee referral bonus -Employee discounts -Dress for Your Day attire program (casual is welcome, based on your job function) -Volunteer opportunities to give back to our local community -Swag! A Canon welcome kit and official merch you cant get anywhere else Based on weekly patent counts issued by United States Patent and Trademark Office. All referenced product names, and other marks, are trademarks of their respective owners. Canon U.S.A., Inc. offers a competitive compensation package including medical, dental, vision, 401(k) Savings Plan, discretionary profit sharing, discretionary success sharing, educational assistance, recognition programs, vacation, and much more. A more comprehensive list of what we have to offer is available at We comply with all applicable federal, state and local laws, regulations, orders and mandates, including those we may be required to follow as a federal government contractor/subcontractor. You must be legally authorized to work in the United States. The Company will not pursue or support visa sponsorship. All applicants must reside in the United States at the time of hire. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. If you are not reviewing this job posting on our Careers site , we cannot guarantee the validity of this posting. For a list of our current postings, please visit us at Posting Tags PIcc43162b3d2f-3262