US Tech Solutions

Duration: 6+ Months Contract with possible extension Required Skills & Experience: 7+ years of overall software engineering experience, with 2+ years in AI / LLM / Generative AI. Strong hands-on experience with the ServiceNow platform and its AI/ML capabilities. Experience designing and deploying Now Assist skills, domain specific prompts, and RAG based solutions. Proven ability to build AI Agents and agentic workflows, including orchestration, guardrails, and multi step automation. Experience architecting MCP servers to securely expose ServiceNow data, workflows, and APIs to external AI models. Hands-on experience building Claude skills and connectors to enable AI driven ServiceNow actions (record creation, case triage, data retrieval). Ability to integrate AI features into ServiceNow workspaces, portals, Flow Designer, Integration Hub, and custom applications. Roles & Responsibilities: Design, develop, and deploy AI-powered solutions on the ServiceNow platform, leveraging Generative AI, LLMs, and automation capabilities. Build and implement AI agents, RAG-based solutions, and intelligent workflows with proper orchestration and guardrails. Develop and optimize domain-specific prompts, Now Assist skills, and AI-driven use cases for enterprise workflows. Integrate AI capabilities into ServiceNow components such as Flow Designer, Integration Hub, portals, and custom applications. Collaborate with cross-functional teams to ensure secure, scalable, and performant AI solutions, including API integrations and data exposure. Disclaimer: US Tech Solutions is a global staff augmentation firm providing a wide range of talent on-demand and total workforce solutions. To know more about US Tech Solutions, please visit . US Tech Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. AI Statement: By applying, you acknowledge that AI-assisted tools may be used during hiring.

Duration: 12+ months Job Description: The Digital Communications Systems Technician (DCS Tech) works under the direction of a Digital Communications Systems Supervisor or user agency personnel and may receive technical guidance from a journey-level Senior Digital Communications Systems Technician (SDCS Tech) or higher network Systems Administrator, or Telecommunications Systems Engineer, or similar. This classification installs, configures, tests, maintains, and repairs analog, digital telephone or data communications systems and equipment. They will frequently lift tools, supplies, and equipment weighing 10 to 25 pounds, and occasionally over 25 pounds, regularly use 6-foot and taller ladders, and perform tasks that require bending, stooping, squatting, twisting, and reaching. The DCS Tech will install, configure, test, maintain, and repair analog, digital and Internet based communications systems, infrastructure, and equipment, including servers supporting applications such as voicemail, call recording, automated telephone attendants, interactive voice response, digital network telecommunications circuits, and digital communications equipment such as modems, channel banks, multiplexers, and repeaters. The DCS Tech will install, program, test, maintain, and repair private branch exchange (PBX) and key telephone switching systems, Cloud Services (MS TEAMS, Web-EX, Zoom) and related equipment. The DCS Tech will install, rehabilitate, and remove cabling infrastructure such as copper and fiber-optic cables, wire management systems, patch panels and jacks according to industry standards. They will test, troubleshoot, and repair telephone and network cabling. The DSC Tech will provide technical support for telephone equipment moves, equipment added, or equipment changes. The DCS Tech will confer and consult with vendors and other County department representatives regarding operational problems, repair, maintenance, and installation of digital communications systems and equipment. They will work closely with vendors regarding operational problems, repair, modification, and installation of software, hardware, and circuits. The DCS Tech will configure, add, move, change, and troubleshoot voice over IP equipment in an enterprise call control and session management platform. The DCS Tech will determine the tip-ring and low voltage wiring color code for voice functionality. They will assist in the technical evaluation of equipment in coordination with engineering and operating personnel. Responsibilities: The DCS Tech will possess knowledge of the protocols, procedures, techniques, and equipment used to install, configure, test, maintain, and repair telephone and Internet based digital communications systems, private branch exchange (PBX) and key switching systems, Cloud Services, and related equipment; or, network telecommunications circuits, and data communications equipment such as modems. They will have the ability to troubleshoot circuits, systems, infrastructure, and equipment. They will possess knowledge and experience in customer services; interpersonal skills; decision making; organization awareness; problem solving; oral communication; and ability to troubleshoot issues. Skillsets: Five or more years of experience with NEC PBX systems, Nortel Norstar Key phone system (MICS, Call-pilot, Trunk/station modules, RAD) and VOIP products (Cisco, Microsoft Teams Voice) Education: This classification requires a high school diploma or GED certificate. Valid class C driver's license with no restrictions. Physical dexterity, color perception, and visual acuity are required to perform essential job-related functions effectively and safely. Additional Information: California Resident Candidates Only, near Los Angeles County. Valid CA driver's license with access to operational transportation vehicle for traveling 75% of the time within and around Los Angeles County. County will not reimburse for mileage, gas, or wear and tear on vehicle. Work schedule will be a 4/40, 10-hour days, Monday through Thursday at the discretion of the program manager. Work shift ranges from 6:30 am to 6:00 pm. Overtime may be required afterhours; program manager will provide as much advance notice as possible. Interviews will be conducted via Microsoft TEAMS. About US Tech Solutions: US Tech Solutions is a global staff augmentation firm providing a wide range of talent on-demand and total workforce solutions. To know more about US Tech Solutions, please visit . US Tech Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. AI Statement: By applying, you acknowledge that AI-assisted tools may be used during hiring.

Duration: 12 months Position Overview: 12-month contract (with the potential to extend up to 24 months) Contract length is determined by business need as well as individual reliability and performance. Position will be a hybrid model. Some in-office presence will be required. 2 flexible days in office, 3 days remote each week. Days/hours per week may vary and subject to change depending on business need Role Responsibilities: Act as a single point of contact via the telephone, email or web for resolution of technology-related issues Document of customer requests in our incident tracking system Support network and e-mail connectivity, computer operating systems, hardware and software, internally developed applications, mainframe and midrange operations. Interact with customers and peers to diagnose and resolve problems Troubleshoot, analyze, resolve, track, escalate and accurately document various technical problems Support features, functionality, and usage of specific applications Provide Level 1 technical support of low to medium complexity Provide input and update to the technical knowledgebase as necessary Adhere to established policies and procedures. Make sound business decisions, under direction by following documented procedures Report problems with procedures and makes suggestions for improvements Perform related duties as assigned or requested. Role Requirements: Reliability & Flexibility are extremely important Strong customer service skills Effective listening skills Strong written and verbal communication skills Good problem-solving skills and decision-making ability Technical aptitude with PC literacy Basic knowledge of Windows Operating Systems Strong enthusiasm and desire to learn Self-motivation and organization Ability to learn and apply technical information in a fast-paced, demanding work environment Ability to follow policies and procedures; attention to detail. Note: Please have the candidates add their top 2 shift preferences on top of their resume. Interview Process: We will be using Hireflix for 1st round interviews as a virtual interview, then those we'd like to continue the process with we'll conduct 2nd interviews live. Either over TEAMS or In-Person. Timing: All shifts include 15-minute paid breaks and 1 unpaid 30-minute lunch. Available shifts: 12:00 AM - 8:30 AM Working Days: Sunday, Monday, Tuesday, Wednesday, Thursday, Days Off: Friday, Saturday 4:00 PM - 12:30 AM Working Days: Sunday, Monday, Tuesday, Wednesday, Thursday, Days Off: Friday, Saturday 4:00 PM - 12:30 AM Working Days: Tuesday, Wednesday, Thursday, Friday, Saturday, Days Off: Sunday, Monday 12:00 AM - 8:30 AM Working Days: Monday, Tuesday, Wednesday, Thursday, Friday, Days Off: Saturday, Sunday 8:00 AM - 4:00 PM Working Days: Monday, Tuesday, Wednesday, Saturday, Sunday, Days Off: Thursday, Friday 10:00 AM - 6:00 PM Working Days: Monday, Tuesday, Wednesday, Thursday, Friday, Days Off: Saturday, Sunday Training Requirements: 3-week training program that is instructor lead. Training is mandatory and scheduled for 35 hours per week. 8:30am-4:00pm ET, Monday-Friday. Upon completion of training and demonstrated proficiency within the role, assigned shifts may change based upon business needs. About US Tech Solutions: US Tech Solutions is a global staff augmentation firm providing a wide range of talent on-demand and total workforce solutions. To know more about US Tech Solutions, please visit . US Tech Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. AI Statement: By applying, you acknowledge that AI-assisted tools may be used during hiring.

Duration: 12+ Months Job Description: Create, maintain and publish regular weekly/monthly/quarterly reporting on business performance and KPIs to aid decision making and business management Respond to ad-hoc reporting requests from internal and external customers in a time sensitive environment. Provide detailed reports on forecast accuracy, sales performance, and promotional impact, refining forecasting methodologies as needed. Evaluate the performance of historical promotions, conducting post-mortem analysis to determine efficacy, forecast accuracy, and ROI. Utilize data analytics to assess the success of promotions and sales programs, recommending adjustments to enhance outcomes. Support business operations through timely management of promotion and marketing related investment approvals Assist in the monthly closing process by coordinating with finance teams. Prepare financial reports on sales deductions, claims, aging, and other related metrics to support business target achievement. May communicate daily between headquarters and internal cross-functional teams and handle escalation on production allocation, delivery requirements, and inventory management. Responsibilities: Develop and maintain excellent working relationships with all assigned levels within and outside the company. Plan, organize, and prioritize multiple assignments and projects. Review detailed product development, marketing documents and media materials as needed. Demonstrated competency in both oral and written communication modes for both internal and external personnel at various levels. Work independently and in a team environment in order to achieve customer business objectives, personal and team goals and complete assignments within established time frames and specifications. The ability to develop tasks and work assignments, based on sometime vaguely defined objectives. Experience: 5-8 years of experience preferably in finance, business, or supply chain management Skillsets: Strong attention to detail Quantitative Analysis Skills Financial literacy & Numeracy Bilingual: yes (English & Korean) Experience in the telecommunications and/or wireless industry requiring management of finance, logistics, distribution, program management, and/or business planning, or equivalent work experience in planning, finance, or operations. Experience should include researching and resolving customer product development, launch, delivery, and logistics issues, driving process improvement to streamline business cadence. Data Analytics, Forecasting and direct Customer interface experience preferred. Education: Bachelor's degree with 5-8 years of experience preferably in finance, business, or supply chain management Additional Qualifications: Physical/Mental Demands and Working Conditions:The position requires the ability to perform the essential duties and responsibilities in the following environment: Work is generally performed in an office environment. Operate a computer keyboard and view a video display terminal 50% of work time, including prolonged periods of time. The movement and transportation of equipment, most of the time under 25 pounds. Performs work under time schedules and stresses which are normally periodic or cyclical, including time sensitive job stress, fatigue, unpaid over-time, intellectual challenge, constant technical data feedback, language barriers, and business management stress. Machines, tools, equipment, and work aids representative and commonly associated with PCs, printers, and office work areas. Frequently works additional hours beyond normal schedule. Under very little direct supervision with a high level of responsibility to apply general policies and guidelines where decisions are seldom monitored and consequences of decisions adversely affect operating results and management decisions. Complete access to confidential company data where disclosure may jeopardize the company's competitive position. Shift Hours: 9am - 6pm (Frequently works additional hours beyond normal schedule) About US Tech Solutions: US Tech Solutions is a global staff augmentation firm providing a wide range of talent on-demand and total workforce solutions. To know more about US Tech Solutions, please visit . US Tech Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. AI Statement: By applying, you acknowledge that AI-assisted tools may be used during hiring.