MPower Plus

Title: Field Support Engineer / Desktop Support Location: Lake Success, NY (Onsite) Experience: 3-5 Years Role Overview: We are looking for a Field Support Engineer with strong desktop support experience to provide onsite technical support, troubleshoot hardware/software issues, and support end users in a fast-paced environment. Key Skills: Desktop Support / Field Support experience Hardware & software troubleshooting PC deployment & peripheral setup Windows desktop support Strong communication and customer support skills Responsibilities: Deploy and configure PCs, laptops, and peripherals Troubleshoot desktop, connectivity, and user issues Coordinate with vendors and internal IT teams Perform maintenance and upgrades on desktop systems Escalate unresolved issues appropriately Follow IT policies, documentation, and security procedures Requirements: Willingness to work onsite and rotational shifts Candidate must have their own vehicle

Role: Applied AI Engineer (Production AI Systems) We are seeking a hands-on Applied AI Engineer to build and scale real-world AI systems used by thousands (or millions) of users. This is not a research role - you will focus on shipping production-grade AI systems, especially agent-based architectures and LLM-powered services. Key Responsibilities Design and deploy production AI/LLM systems Build and maintain agentic workflows, tools, and integrations Develop backend services using Python and modern systems languages Optimize LLM performance, cost, and latency Implement evaluation frameworks and monitoring for AI systems Deploy scalable services using Docker & Kubernetes Work closely with product and infra teams to ship real features Must-Have Requirements Backend / Systems 3+ years building production backend or distributed systems (pre-AI experience required)

Title: Field Support Engineer / Desktop Support Location: Lake Success, NY (Onsite) Experience: 3-5 Years Role Overview: We are looking for a Field Support Engineer with strong desktop support experience to provide onsite technical support, troubleshoot hardware/software issues, and support end users in a fast-paced environment. Key Skills: Desktop Support / Field Support experience Hardware & software troubleshooting PC deployment & peripheral setup Windows desktop support Strong communication and customer support skills Responsibilities: Deploy and configure PCs, laptops, and peripherals Troubleshoot desktop, connectivity, and user issues Coordinate with vendors and internal IT teams Perform maintenance and upgrades on desktop systems Escalate unresolved issues appropriately Follow IT policies, documentation, and security procedures Requirements: Willingness to work onsite and rotational shifts Candidate must have their own vehicle

Title: Field Support Engineer / Desktop Support Location: Lake Success, NY (Onsite) Experience: 3-5 Years Role Overview: We are looking for a Field Support Engineer with strong desktop support experience to provide onsite technical support, troubleshoot hardware/software issues, and support end users in a fast-paced environment. Key Skills: Desktop Support / Field Support experience Hardware & software troubleshooting PC deployment & peripheral setup Windows desktop support Strong communication and customer support skills Responsibilities: Deploy and configure PCs, laptops, and peripherals Troubleshoot desktop, connectivity, and user issues Coordinate with vendors and internal IT teams Perform maintenance and upgrades on desktop systems Escalate unresolved issues appropriately Follow IT policies, documentation, and security procedures Requirements: Willingness to work onsite and rotational shifts Candidate must have their own vehicle

Title: Field Support Engineer / Desktop Support Location: Lake Success, NY (Onsite) Experience: 3-5 Years Role Overview: We are looking for a Field Support Engineer with strong desktop support experience to provide onsite technical support, troubleshoot hardware/software issues, and support end users in a fast-paced environment. Key Skills: Desktop Support / Field Support experience Hardware & software troubleshooting PC deployment & peripheral setup Windows desktop support Strong communication and customer support skills Responsibilities: Deploy and configure PCs, laptops, and peripherals Troubleshoot desktop, connectivity, and user issues Coordinate with vendors and internal IT teams Perform maintenance and upgrades on desktop systems Escalate unresolved issues appropriately Follow IT policies, documentation, and security procedures Requirements: Willingness to work onsite and rotational shifts Candidate must have their own vehicle