Optum

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health optimization on a global scale. Join us to start Caring. Connecting. Growing together. The Field Services Tech is responsible for taking ownership of tickets from the remote help desk using superior customer service. This person also supports end-users of all skill levels via phone, email, remote access, or in person at sites throughout the Bay Area and must provide solutions in a timely manner and document all issues and resolutions. If you reside in California, you'll enjoy the flexibility to telecommute as you take on some tough challenges. Primary Responsibilities: Provide point of contact and ticket escalation ownership for all company clients and related tickets escalated from our remote help desk Provide support assistance for Network Administrator on basic networking tasks, including but not limited to: file restore requests, data center cabling, and hardware installation Support all tasks required Desktop Support Technicians; such as but not limited to printer installs, password resets, and new hire and departing employee account management Promptly and professionally resolve workstation, printer, phone and other computer-related support calls for software, hardware or connectivity issues via phone, email, or in person at client sites throughout the area Provide superior customer service demonstrating professionalism, helpfulness, and care to all of our clients Document all support requests (regardless of source), actions taken, and the resolution. Though rare, evening and weekend work and 24x7 on-call rotation is possible depending on client project schedules Ensure we are delivering on all Service Level Agreements with our clients Other duties as assigned You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear directions on what it takes to succeed in your role as well as provide development for other roles you may be interested in. Required Qualifications: 2+ years of support experience (Desktop) 2+ years of experience maintaining and configuring PCs and Laptops; including but not limited to Windows 10/11 and newer, networking, Office/Open Office apps, Internet and anti-virus 2+ years of knowledge maintaining Office 365 user accounts 2 + years of ability to multi-task May be required to commute to offices on occasion Some after hours and weekend work may be necessary, per client schedules Some 24x7 On Call rotation for client support may be necessary Access to reliable transportation and valid US driver's license Preferred Qualifications: Superior customer service skills, ability to troubleshoot and explain complex issues to non-technical individuals Solid written and oral communication skills Solid interpersonal and team skills Solid documentation and reporting skills Proven ability to be self-motivated and self-sufficient, required Physical Demands : Ability to lift/carry up to 50lb on occasion Ability to use hands/tools for PC related hardware repair and/or replacement Position primarily requires work using a PC and phone Climbing ladders or crawling under desks may be necessary for occasional tasks Frequent standing, sitting, or walking as tasks demand All Telecommuters will be required to adhere to UnitedHealth Group's Telecommuter Policy. Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with us, you'll find a far-reaching choice of benefits and incentives. The hourly pay for this role will range from $20 - $36 per hour based on full-time employment. We comply with all minimum wage laws as applicable. At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location, and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups, and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission. UnitedHealth Group is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations. UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health optimization on a global scale. Join us to start Caring. Connecting. Growing together. The Field Services Tech is responsible for taking ownership of tickets from the remote help desk using superior customer service. This person also supports end-users of all skill levels via phone, email, remote access, or in person at sites throughout the Bay Area and must provide solutions in a timely manner and document all issues and resolutions. If you reside in California, you'll enjoy the flexibility to telecommute as you take on some tough challenges. Primary Responsibilities: Provide point of contact and ticket escalation ownership for all company clients and related tickets escalated from our remote help desk Provide support assistance for Network Administrator on basic networking tasks, including but not limited to: file restore requests, data center cabling, and hardware installation Support all tasks required Desktop Support Technicians; such as but not limited to printer installs, password resets, and new hire and departing employee account management Promptly and professionally resolve workstation, printer, phone and other computer-related support calls for software, hardware or connectivity issues via phone, email, or in person at client sites throughout the area Provide superior customer service demonstrating professionalism, helpfulness, and care to all of our clients Document all support requests (regardless of source), actions taken, and the resolution. Though rare, evening and weekend work and 24x7 on-call rotation is possible depending on client project schedules Ensure we are delivering on all Service Level Agreements with our clients Other duties as assigned You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear directions on what it takes to succeed in your role as well as provide development for other roles you may be interested in. Required Qualifications: 2+ years of support experience (Desktop) 2+ years of experience maintaining and configuring PCs and Laptops; including but not limited to Windows 10/11 and newer, networking, Office/Open Office apps, Internet and anti-virus 2+ years of knowledge maintaining Office 365 user accounts 2 + years of ability to multi-task May be required to commute to offices on occasion Some after hours and weekend work may be necessary, per client schedules Some 24x7 On Call rotation for client support may be necessary Access to reliable transportation and valid US driver's license Preferred Qualifications: Superior customer service skills, ability to troubleshoot and explain complex issues to non-technical individuals Solid written and oral communication skills Solid interpersonal and team skills Solid documentation and reporting skills Proven ability to be self-motivated and self-sufficient, required Physical Demands : Ability to lift/carry up to 50lb on occasion Ability to use hands/tools for PC related hardware repair and/or replacement Position primarily requires work using a PC and phone Climbing ladders or crawling under desks may be necessary for occasional tasks Frequent standing, sitting, or walking as tasks demand All Telecommuters will be required to adhere to UnitedHealth Group's Telecommuter Policy. Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with us, you'll find a far-reaching choice of benefits and incentives. The hourly pay for this role will range from $20 - $36 per hour based on full-time employment. We comply with all minimum wage laws as applicable. At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location, and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups, and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission. UnitedHealth Group is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations. UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, and data they need to feel their best. Here, you will find a culture guided by diversity and inclusion, talented peers, comprehensive benefits, and career development opportunities. Come make an impact on the communities we serve as you help us advance health equity on a global scale. Join us to start Caring. Connecting. Growing together. Position Summary: As an Associate Systems Management Analyst on the Systems Operations team, you will play a critical role in supporting mission-critical enterprise Mainframe systems onsite at the MN053 Data Center. In this high-impact operational role, you will work within a collaborative team environment to manage high-volume batch operations, maintain environment stability across multiple LPARs, and support core technologies including CICS, DB2, and Workload Automation as a Service (WLAaaS). You will leverage enterprise-approved AI tools to streamline operational workflows, monitor hourly online Service Level Agreements (SLAs), and drive continuous improvement across large-scale Mainframe operations. Primary Responsibilities In a team environment, handle approximately 15 million batch requests for application staff per month across enterprise Mainframe environments Actively monitor system performance by the hour to ensure upcoming online Service Level Agreements (SLAs) are met Escalate operational issues to leadership proactively when SLAs are in jeopardy Support Mainframe maintenance changes and execute Workload Automation requests for multiple application teams Conduct onsite Data Center escorts and strictly enforce compliance with outside vendor security protocols Leverage enterprise-approved AI tools to streamline daily operational workflows, automate routine batch processing tasks, and drive continuous improvement Evaluate emerging technology trends to inform operational solution design, batch efficiency, and strategic innovation Leverage enterprise-approved AI tools to streamline workflows, automate tasks, and drive continuous improvement You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear directions on what it takes to succeed in your role as well as provide development for other roles you may be interested in. Required Qualifications: 2+ years of experience in a large-scale Mainframe environment supporting multiple LPARs (or Bachelor's degree) 2+ years of experience supporting multiple application teams with Workload Automation requests 2+ years of experience supporting Mainframe maintenance changes 1+ years of technical experience working with CICS, DB2, and Mainframe infrastructure environments Ability to work onsite full-time at the MN053 Data Center facility and comply with physical security protocols Night shift - Shift (Night Shift End of Week 12.5 hr days. Thur-Fri- Sat) Preferred Qualifications: Bachelor's degree in Computer Science, Information Technology, or a related discipline 3+ years of working knowledge and hands-on experience using ServiceNow for incident and change management 3+ years of experience utilizing Workload Automation as a Service (WLAaaS) tools such as TWS/z or CA7 IT Service Management (ITSM) certification (or equivalent experience utilizing ServiceNow) Practical experience incorporating AI-assisted operational tools to improve task efficiency or incident monitoring Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with us, you'll find a far-reaching choice of benefits and incentives. The hourly pay for this role will range from $29.00 to $52.00 per hour based on full-time employment. We comply with all minimum wage laws as applicable. At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location, and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups, and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission. Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law. UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment. ,

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health optimization on a global scale. Join us to start Caring. Connecting. Growing together. Primary Responsibilities: Incident Documentation and Root Cause Analysis: Accurately document issues and resolutions in ticketing systems and assist in root cause analysis to prevent recurrence Training and Knowledge Sharing: Provide training or knowledge-sharing sessions for end-users on common issues, software use, or new technologies Project Support: Participate in or lead small IT projects such as system upgrades, application rollouts, or infrastructure changes Compliance and Security Adherence: Ensure all work complies with organizational security policies, data protection standards, and healthcare regulations (e.g., HIPAA) Inventory and Resource Management: Monitor and manage IT inventory, ensuring appropriate stock levels of spare hardware and replacement parts Collaboration with Vendors: Work closely with third-party vendors for advanced troubleshooting, warranty claims, or specialized support services Proactive Maintenance: Perform regular checks and maintenance on systems and devices to ensure optimal performance and prevent failures Service Level Agreements (SLAs): Ensure adherence to SLAs for response and resolution times, prioritizing tasks accordingly Cross-Team Collaboration: Act as a liaison between on-site teams and higher-tier IT teams to escalate and resolve complex issues effectively Provide customer service support to both internal users, external customers, and vendors on Prohealth Care's Network Install, deploy, troubleshoot, repair, maintain, and lifecycle hardware and software throughout the organization Maintains detailed and accurate records in workload management, asset management, and administrative applications Provides tier I and II support in all areas of the organizational service portfolio Provides excellent customer service to all levels of employees including customers, peers, and leadership Accurately follows documentation and checklists to ensure efficiency and consistency Participates and engages in team meetings, team building activities, and other opportunities to strengthen the department Communicates in a professional, positive and timely manner in person, on the phone, and via electronic means Uses routine troubleshooting methodologies that provide efficient, effective resolution and minimize impact to the customer Self-directed once assigned work and functions with considerable independence Shows an interest in learning more advanced aspects of the functional skills Actively maintains a level of self-study related to technology and customer service Able to communicate with the customer in non-technical terms so the users can understand You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in. Required Qualifications: High School Diploma/GED (or higher) 2+ years of technical support experience 2+ years of experience with the deployment, repair and maintenance of computer hardware such as workstations, laptops, IP phones, smartphones, tablets, printers, copiers, and scanners 2+ years of experience with the deployment, repair and maintenance of software such as the Microsoft Office Suite and Windows operating systems Ability to lift 40 lbs., work in an environment of varying temperatures, ability to navigate within buildings/units/floors, and travel throughout the service delivery area with a reliable mode of transportation Preferred Qualifications: Familiarity with general networking and customer/server concepts Adaptability, teamwork, and problem-solving abilities in a high-pressure, healthcare-focused environment Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with us, you'll find a far-reaching choice of benefits and incentives. The hourly pay for this role will range from $23.89 to $42.69 per hour based on full-time employment. We comply with all minimum wage laws as applicable. At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location, and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups, and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission. UnitedHealth Group is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations. UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment.

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, and data they need to feel their best. Here, you will find a culture guided by diversity and inclusion, talented peers, comprehensive benefits, and career development opportunities. Come make an impact on the communities we serve as you help us advance health equity on a global scale. Join us to start Caring. Connecting. Growing together. Position Summary: As an Associate Systems Management Analyst on the Systems Operations team, you will play a critical role in supporting mission-critical enterprise Mainframe systems onsite at the MN053 Data Center. In this high-impact operational role, you will work within a collaborative team environment to manage high-volume batch operations, maintain environment stability across multiple LPARs, and support core technologies including CICS, DB2, and Workload Automation as a Service (WLAaaS). You will leverage enterprise-approved AI tools to streamline operational workflows, monitor hourly online Service Level Agreements (SLAs), and drive continuous improvement across large-scale Mainframe operations. Primary Responsibilities In a team environment, handle approximately 15 million batch requests for application staff per month across enterprise Mainframe environments Actively monitor system performance by the hour to ensure upcoming online Service Level Agreements (SLAs) are met Escalate operational issues to leadership proactively when SLAs are in jeopardy Support Mainframe maintenance changes and execute Workload Automation requests for multiple application teams Conduct onsite Data Center escorts and strictly enforce compliance with outside vendor security protocols Leverage enterprise-approved AI tools to streamline daily operational workflows, automate routine batch processing tasks, and drive continuous improvement Evaluate emerging technology trends to inform operational solution design, batch efficiency, and strategic innovation Leverage enterprise-approved AI tools to streamline workflows, automate tasks, and drive continuous improvement You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear directions on what it takes to succeed in your role as well as provide development for other roles you may be interested in. Required Qualifications: 2+ years of experience in a large-scale Mainframe environment supporting multiple LPARs (or Bachelor's degree) 2+ years of experience supporting multiple application teams with Workload Automation requests 2+ years of experience supporting Mainframe maintenance changes 1+ years of technical experience working with CICS, DB2, and Mainframe infrastructure environments Ability to work onsite full-time at the MN053 Data Center facility and comply with physical security protocols Night shift - Shift (Night Shift End of Week 12.5 hr days. Thur-Fri- Sat) Preferred Qualifications: Bachelor's degree in Computer Science, Information Technology, or a related discipline 3+ years of working knowledge and hands-on experience using ServiceNow for incident and change management 3+ years of experience utilizing Workload Automation as a Service (WLAaaS) tools such as TWS/z or CA7 IT Service Management (ITSM) certification (or equivalent experience utilizing ServiceNow) Practical experience incorporating AI-assisted operational tools to improve task efficiency or incident monitoring Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with us, you'll find a far-reaching choice of benefits and incentives. The hourly pay for this role will range from $29.00 to $52.00 per hour based on full-time employment. We comply with all minimum wage laws as applicable. At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location, and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups, and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission. Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law. UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment. ,

Our Company Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, and data they need to feel their best. Here, you will find a culture guided by diversity and inclusion, talented peers, comprehensive benefits, and career development opportunities. Come make an impact on the communities we serve as you help us advance health equity on a global scale. Join us to start Caring. Connecting. Growing together. Position Summary As an Agile Practitioner 2 , you will serve as a servant leader and change agent, guiding Agile software engineering teams to deliver high-value healthcare technology solutions in a collaborative, transparent, and safe environment. You will establish team-level cadences, facilitate core Scrum ceremonies, proactively remove delivery impediments, and promote continuous improvement using a "learn by doing" methodology. By fostering accountability, cross-team collaboration, and self-organization, you will empower teams to achieve sprint and program increment objectives while driving delivery excellence. Primary Responsibilities: Act as Scrum Master for one or more Agile teams within a Release Train or Value Stream, establishing team cadence and facilitating ceremonies (e.g., Sprint Planning, Backlog Refinement, Team Retrospectives) Provide leadership, direction, and coaching to team members to encourage adopting sound Agile practices and foster a "learn by doing" environment Facilitate cross-team coordination, collaborate cross-functionally to align strategy, methodology, and execution, and manage dependencies with external teams and stakeholders Identify, own, and remove delivery impediments for the team(s), escalating critical risks and issues as appropriate Maintain and communicate delivery metrics to provide transparent visibility into team progress, quality, and execution Manage Agile team financials, including tracking actual spend, forecasting, and delivering periodic updates to business and financial stakeholders Establish a trusting and safe team environment focused on problem-solving without blame or judgment, protecting and empowering the team to succeed Leverage enterprise-approved AI tools to streamline workflows, automate tasks, and drive continuous improvement You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in. Required Qualifications: 4+ years of experience serving as a Scrum Master or Agile Practitioner within an enterprise software development environment 4+ years of experience facilitating core Agile/Scrum ceremonies (eg Sprint Planning, Daily Stand-ups, Backlog Refinement, Sprint Reviews, and Retrospectives) 4+ years of experience managing team dependencies, tracking delivery metrics, and monitoring financial spend/forecasts Preferred Qualifications: Demonstrated experience resolving delivery impediments, facilitating cross-functional collaboration, and guiding teams to self-organization First-level Scrum Master certification (CSM, PSM I, or SAFe SSM) Experience operating within a Scaled Agile Framework (SAFe) environment or Value Stream structure Solid understanding of software development life cycle (SDLC) processes and systems thinking Strong communication, coaching, and interpersonal skills with a proven track record of building trust across business and IT stakeholders Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with us, you'll find a far-reaching choice of benefits and incentives. The salary for this role will range from $91,700 to $163,700annually based on full-time employment. We comply with all minimum wage laws as applicable. At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission. UnitedHealth Group is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations. UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, and data they need to feel their best. Here, you will find a culture guided by diversity and inclusion, talented peers, comprehensive benefits, and career development opportunities. Come make an impact on the communities we serve as you help us advance health equity on a global scale. Join us to start Caring. Connecting. Growing together. Position Summary: As an Associate Systems Management Analyst on the Systems Operations team, you will play a critical role in supporting mission-critical enterprise Mainframe systems onsite at the MN053 Data Center. In this high-impact operational role, you will work within a collaborative team environment to manage high-volume batch operations, maintain environment stability across multiple LPARs, and support core technologies including CICS, DB2, and Workload Automation as a Service (WLAaaS). You will leverage enterprise-approved AI tools to streamline operational workflows, monitor hourly online Service Level Agreements (SLAs), and drive continuous improvement across large-scale Mainframe operations. Primary Responsibilities In a team environment, handle approximately 15 million batch requests for application staff per month across enterprise Mainframe environments Actively monitor system performance by the hour to ensure upcoming online Service Level Agreements (SLAs) are met Escalate operational issues to leadership proactively when SLAs are in jeopardy Support Mainframe maintenance changes and execute Workload Automation requests for multiple application teams Conduct onsite Data Center escorts and strictly enforce compliance with outside vendor security protocols Leverage enterprise-approved AI tools to streamline daily operational workflows, automate routine batch processing tasks, and drive continuous improvement Evaluate emerging technology trends to inform operational solution design, batch efficiency, and strategic innovation Leverage enterprise-approved AI tools to streamline workflows, automate tasks, and drive continuous improvement You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear directions on what it takes to succeed in your role as well as provide development for other roles you may be interested in. Required Qualifications: 2+ years of experience in a large-scale Mainframe environment supporting multiple LPARs (or Bachelor's degree) 2+ years of experience supporting multiple application teams with Workload Automation requests 2+ years of experience supporting Mainframe maintenance changes 1+ years of technical experience working with CICS, DB2, and Mainframe infrastructure environments Ability to work onsite full-time at the MN053 Data Center facility and comply with physical security protocols Night shift - Shift (Night Shift End of Week 12.5 hr days. Thur-Fri- Sat) Preferred Qualifications: Bachelor's degree in Computer Science, Information Technology, or a related discipline 3+ years of working knowledge and hands-on experience using ServiceNow for incident and change management 3+ years of experience utilizing Workload Automation as a Service (WLAaaS) tools such as TWS/z or CA7 IT Service Management (ITSM) certification (or equivalent experience utilizing ServiceNow) Practical experience incorporating AI-assisted operational tools to improve task efficiency or incident monitoring Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with us, you'll find a far-reaching choice of benefits and incentives. The hourly pay for this role will range from $29.00 to $52.00 per hour based on full-time employment. We comply with all minimum wage laws as applicable. At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location, and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups, and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission. Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law. UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment. ,

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health optimization on a global scale. Join us to start Caring. Connecting. Growing together. The Field Services Tech is responsible for taking ownership of tickets from the remote help desk using superior customer service. This person also supports end-users of all skill levels via phone, email, remote access, or in person at sites throughout the Bay Area and must provide solutions in a timely manner and document all issues and resolutions. If you reside in California, you'll enjoy the flexibility to telecommute as you take on some tough challenges. Primary Responsibilities: Provide point of contact and ticket escalation ownership for all company clients and related tickets escalated from our remote help desk Provide support assistance for Network Administrator on basic networking tasks, including but not limited to: file restore requests, data center cabling, and hardware installation Support all tasks required Desktop Support Technicians; such as but not limited to printer installs, password resets, and new hire and departing employee account management Promptly and professionally resolve workstation, printer, phone and other computer-related support calls for software, hardware or connectivity issues via phone, email, or in person at client sites throughout the area Provide superior customer service demonstrating professionalism, helpfulness, and care to all of our clients Document all support requests (regardless of source), actions taken, and the resolution. Though rare, evening and weekend work and 24x7 on-call rotation is possible depending on client project schedules Ensure we are delivering on all Service Level Agreements with our clients Other duties as assigned You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear directions on what it takes to succeed in your role as well as provide development for other roles you may be interested in. Required Qualifications: 2+ years of support experience (Desktop) 2+ years of experience maintaining and configuring PCs and Laptops; including but not limited to Windows 10/11 and newer, networking, Office/Open Office apps, Internet and anti-virus 2+ years of knowledge maintaining Office 365 user accounts 2 + years of ability to multi-task May be required to commute to offices on occasion Some after hours and weekend work may be necessary, per client schedules Some 24x7 On Call rotation for client support may be necessary Access to reliable transportation and valid US driver's license Preferred Qualifications: Superior customer service skills, ability to troubleshoot and explain complex issues to non-technical individuals Solid written and oral communication skills Solid interpersonal and team skills Solid documentation and reporting skills Proven ability to be self-motivated and self-sufficient, required Physical Demands : Ability to lift/carry up to 50lb on occasion Ability to use hands/tools for PC related hardware repair and/or replacement Position primarily requires work using a PC and phone Climbing ladders or crawling under desks may be necessary for occasional tasks Frequent standing, sitting, or walking as tasks demand All Telecommuters will be required to adhere to UnitedHealth Group's Telecommuter Policy. Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with us, you'll find a far-reaching choice of benefits and incentives. The hourly pay for this role will range from $20 - $36 per hour based on full-time employment. We comply with all minimum wage laws as applicable. At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location, and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups, and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission. UnitedHealth Group is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations. UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, and data they need to feel their best. Here, you will find a culture guided by diversity and inclusion, talented peers, comprehensive benefits, and career development opportunities. Come make an impact on the communities we serve as you help us advance health equity on a global scale. Join us to start Caring. Connecting. Growing together. Position Summary: As an Associate Systems Management Analyst on the Systems Operations team, you will play a critical role in supporting mission-critical enterprise Mainframe systems onsite at the MN053 Data Center. In this high-impact operational role, you will work within a collaborative team environment to manage high-volume batch operations, maintain environment stability across multiple LPARs, and support core technologies including CICS, DB2, and Workload Automation as a Service (WLAaaS). You will leverage enterprise-approved AI tools to streamline operational workflows, monitor hourly online Service Level Agreements (SLAs), and drive continuous improvement across large-scale Mainframe operations. Primary Responsibilities In a team environment, handle approximately 15 million batch requests for application staff per month across enterprise Mainframe environments Actively monitor system performance by the hour to ensure upcoming online Service Level Agreements (SLAs) are met Escalate operational issues to leadership proactively when SLAs are in jeopardy Support Mainframe maintenance changes and execute Workload Automation requests for multiple application teams Conduct onsite Data Center escorts and strictly enforce compliance with outside vendor security protocols Leverage enterprise-approved AI tools to streamline daily operational workflows, automate routine batch processing tasks, and drive continuous improvement Evaluate emerging technology trends to inform operational solution design, batch efficiency, and strategic innovation Leverage enterprise-approved AI tools to streamline workflows, automate tasks, and drive continuous improvement You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear directions on what it takes to succeed in your role as well as provide development for other roles you may be interested in. Required Qualifications: 2+ years of experience in a large-scale Mainframe environment supporting multiple LPARs (or Bachelor's degree) 2+ years of experience supporting multiple application teams with Workload Automation requests 2+ years of experience supporting Mainframe maintenance changes 1+ years of technical experience working with CICS, DB2, and Mainframe infrastructure environments Ability to work onsite full-time at the MN053 Data Center facility and comply with physical security protocols Night shift - Shift (Night Shift End of Week 12.5 hr days. Thur-Fri- Sat) Preferred Qualifications: Bachelor's degree in Computer Science, Information Technology, or a related discipline 3+ years of working knowledge and hands-on experience using ServiceNow for incident and change management 3+ years of experience utilizing Workload Automation as a Service (WLAaaS) tools such as TWS/z or CA7 IT Service Management (ITSM) certification (or equivalent experience utilizing ServiceNow) Practical experience incorporating AI-assisted operational tools to improve task efficiency or incident monitoring Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with us, you'll find a far-reaching choice of benefits and incentives. The hourly pay for this role will range from $29.00 to $52.00 per hour based on full-time employment. We comply with all minimum wage laws as applicable. At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location, and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups, and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission. Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law. UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment. ,

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, and data they need to feel their best. Here, you will find a culture guided by diversity and inclusion, talented peers, comprehensive benefits, and career development opportunities. Come make an impact on the communities we serve as you help us advance health equity on a global scale. Join us to start Caring. Connecting. Growing together. Position Summary: As an Associate Systems Management Analyst on the Systems Operations team, you will play a critical role in supporting mission-critical enterprise Mainframe systems onsite at the MN053 Data Center. In this high-impact operational role, you will work within a collaborative team environment to manage high-volume batch operations, maintain environment stability across multiple LPARs, and support core technologies including CICS, DB2, and Workload Automation as a Service (WLAaaS). You will leverage enterprise-approved AI tools to streamline operational workflows, monitor hourly online Service Level Agreements (SLAs), and drive continuous improvement across large-scale Mainframe operations. Primary Responsibilities In a team environment, handle approximately 15 million batch requests for application staff per month across enterprise Mainframe environments Actively monitor system performance by the hour to ensure upcoming online Service Level Agreements (SLAs) are met Escalate operational issues to leadership proactively when SLAs are in jeopardy Support Mainframe maintenance changes and execute Workload Automation requests for multiple application teams Conduct onsite Data Center escorts and strictly enforce compliance with outside vendor security protocols Leverage enterprise-approved AI tools to streamline daily operational workflows, automate routine batch processing tasks, and drive continuous improvement Evaluate emerging technology trends to inform operational solution design, batch efficiency, and strategic innovation Leverage enterprise-approved AI tools to streamline workflows, automate tasks, and drive continuous improvement You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear directions on what it takes to succeed in your role as well as provide development for other roles you may be interested in. Required Qualifications: 2+ years of experience in a large-scale Mainframe environment supporting multiple LPARs (or Bachelor's degree) 2+ years of experience supporting multiple application teams with Workload Automation requests 2+ years of experience supporting Mainframe maintenance changes 1+ years of technical experience working with CICS, DB2, and Mainframe infrastructure environments Ability to work onsite full-time at the MN053 Data Center facility and comply with physical security protocols Night shift - Shift (Night Shift End of Week 12.5 hr days. Thur-Fri- Sat) Preferred Qualifications: Bachelor's degree in Computer Science, Information Technology, or a related discipline 3+ years of working knowledge and hands-on experience using ServiceNow for incident and change management 3+ years of experience utilizing Workload Automation as a Service (WLAaaS) tools such as TWS/z or CA7 IT Service Management (ITSM) certification (or equivalent experience utilizing ServiceNow) Practical experience incorporating AI-assisted operational tools to improve task efficiency or incident monitoring Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with us, you'll find a far-reaching choice of benefits and incentives. The hourly pay for this role will range from $29.00 to $52.00 per hour based on full-time employment. We comply with all minimum wage laws as applicable. At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location, and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups, and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission. Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law. UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment. ,

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, and data they need to feel their best. Here, you will find a culture guided by diversity and inclusion, talented peers, comprehensive benefits, and career development opportunities. Come make an impact on the communities we serve as you help us advance health equity on a global scale. Join us to start Caring. Connecting. Growing together. Position Summary: As an Associate Systems Management Analyst on the Systems Operations team, you will play a critical role in supporting mission-critical enterprise Mainframe systems onsite at the MN053 Data Center. In this high-impact operational role, you will work within a collaborative team environment to manage high-volume batch operations, maintain environment stability across multiple LPARs, and support core technologies including CICS, DB2, and Workload Automation as a Service (WLAaaS). You will leverage enterprise-approved AI tools to streamline operational workflows, monitor hourly online Service Level Agreements (SLAs), and drive continuous improvement across large-scale Mainframe operations. Primary Responsibilities In a team environment, handle approximately 15 million batch requests for application staff per month across enterprise Mainframe environments Actively monitor system performance by the hour to ensure upcoming online Service Level Agreements (SLAs) are met Escalate operational issues to leadership proactively when SLAs are in jeopardy Support Mainframe maintenance changes and execute Workload Automation requests for multiple application teams Conduct onsite Data Center escorts and strictly enforce compliance with outside vendor security protocols Leverage enterprise-approved AI tools to streamline daily operational workflows, automate routine batch processing tasks, and drive continuous improvement Evaluate emerging technology trends to inform operational solution design, batch efficiency, and strategic innovation Leverage enterprise-approved AI tools to streamline workflows, automate tasks, and drive continuous improvement You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear directions on what it takes to succeed in your role as well as provide development for other roles you may be interested in. Required Qualifications: 2+ years of experience in a large-scale Mainframe environment supporting multiple LPARs (or Bachelor's degree) 2+ years of experience supporting multiple application teams with Workload Automation requests 2+ years of experience supporting Mainframe maintenance changes 1+ years of technical experience working with CICS, DB2, and Mainframe infrastructure environments Ability to work onsite full-time at the MN053 Data Center facility and comply with physical security protocols Night shift - Shift (Night Shift End of Week 12.5 hr days. Thur-Fri- Sat) Preferred Qualifications: Bachelor's degree in Computer Science, Information Technology, or a related discipline 3+ years of working knowledge and hands-on experience using ServiceNow for incident and change management 3+ years of experience utilizing Workload Automation as a Service (WLAaaS) tools such as TWS/z or CA7 IT Service Management (ITSM) certification (or equivalent experience utilizing ServiceNow) Practical experience incorporating AI-assisted operational tools to improve task efficiency or incident monitoring Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with us, you'll find a far-reaching choice of benefits and incentives. The hourly pay for this role will range from $29.00 to $52.00 per hour based on full-time employment. We comply with all minimum wage laws as applicable. At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location, and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups, and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission. Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law. UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment. ,

Our Company Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, and data they need to feel their best. Here, you will find a culture guided by diversity and inclusion, talented peers, comprehensive benefits, and career development opportunities. Come make an impact on the communities we serve as you help us advance health equity on a global scale. Join us to start Caring. Connecting. Growing together. Position Summary As an Agile Practitioner 2 , you will serve as a servant leader and change agent, guiding Agile software engineering teams to deliver high-value healthcare technology solutions in a collaborative, transparent, and safe environment. You will establish team-level cadences, facilitate core Scrum ceremonies, proactively remove delivery impediments, and promote continuous improvement using a "learn by doing" methodology. By fostering accountability, cross-team collaboration, and self-organization, you will empower teams to achieve sprint and program increment objectives while driving delivery excellence. Primary Responsibilities: Act as Scrum Master for one or more Agile teams within a Release Train or Value Stream, establishing team cadence and facilitating ceremonies (e.g., Sprint Planning, Backlog Refinement, Team Retrospectives) Provide leadership, direction, and coaching to team members to encourage adopting sound Agile practices and foster a "learn by doing" environment Facilitate cross-team coordination, collaborate cross-functionally to align strategy, methodology, and execution, and manage dependencies with external teams and stakeholders Identify, own, and remove delivery impediments for the team(s), escalating critical risks and issues as appropriate Maintain and communicate delivery metrics to provide transparent visibility into team progress, quality, and execution Manage Agile team financials, including tracking actual spend, forecasting, and delivering periodic updates to business and financial stakeholders Establish a trusting and safe team environment focused on problem-solving without blame or judgment, protecting and empowering the team to succeed Leverage enterprise-approved AI tools to streamline workflows, automate tasks, and drive continuous improvement You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in. Required Qualifications: 4+ years of experience serving as a Scrum Master or Agile Practitioner within an enterprise software development environment 4+ years of experience facilitating core Agile/Scrum ceremonies (eg Sprint Planning, Daily Stand-ups, Backlog Refinement, Sprint Reviews, and Retrospectives) 4+ years of experience managing team dependencies, tracking delivery metrics, and monitoring financial spend/forecasts Preferred Qualifications: Demonstrated experience resolving delivery impediments, facilitating cross-functional collaboration, and guiding teams to self-organization First-level Scrum Master certification (CSM, PSM I, or SAFe SSM) Experience operating within a Scaled Agile Framework (SAFe) environment or Value Stream structure Solid understanding of software development life cycle (SDLC) processes and systems thinking Strong communication, coaching, and interpersonal skills with a proven track record of building trust across business and IT stakeholders Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with us, you'll find a far-reaching choice of benefits and incentives. The salary for this role will range from $91,700 to $163,700annually based on full-time employment. We comply with all minimum wage laws as applicable. At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission. UnitedHealth Group is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations. UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, and data they need to feel their best. Here, you will find a culture guided by diversity and inclusion, talented peers, comprehensive benefits, and career development opportunities. Come make an impact on the communities we serve as you help us advance health equity on a global scale. Join us to start Caring. Connecting. Growing together. Position Summary: As an Associate Systems Management Analyst on the Systems Operations team, you will play a critical role in supporting mission-critical enterprise Mainframe systems onsite at the MN053 Data Center. In this high-impact operational role, you will work within a collaborative team environment to manage high-volume batch operations, maintain environment stability across multiple LPARs, and support core technologies including CICS, DB2, and Workload Automation as a Service (WLAaaS). You will leverage enterprise-approved AI tools to streamline operational workflows, monitor hourly online Service Level Agreements (SLAs), and drive continuous improvement across large-scale Mainframe operations. Primary Responsibilities In a team environment, handle approximately 15 million batch requests for application staff per month across enterprise Mainframe environments Actively monitor system performance by the hour to ensure upcoming online Service Level Agreements (SLAs) are met Escalate operational issues to leadership proactively when SLAs are in jeopardy Support Mainframe maintenance changes and execute Workload Automation requests for multiple application teams Conduct onsite Data Center escorts and strictly enforce compliance with outside vendor security protocols Leverage enterprise-approved AI tools to streamline daily operational workflows, automate routine batch processing tasks, and drive continuous improvement Evaluate emerging technology trends to inform operational solution design, batch efficiency, and strategic innovation Leverage enterprise-approved AI tools to streamline workflows, automate tasks, and drive continuous improvement You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear directions on what it takes to succeed in your role as well as provide development for other roles you may be interested in. Required Qualifications: 2+ years of experience in a large-scale Mainframe environment supporting multiple LPARs (or Bachelor's degree) 2+ years of experience supporting multiple application teams with Workload Automation requests 2+ years of experience supporting Mainframe maintenance changes 1+ years of technical experience working with CICS, DB2, and Mainframe infrastructure environments Ability to work onsite full-time at the MN053 Data Center facility and comply with physical security protocols Night shift - Shift (Night Shift End of Week 12.5 hr days. Thur-Fri- Sat) Preferred Qualifications: Bachelor's degree in Computer Science, Information Technology, or a related discipline 3+ years of working knowledge and hands-on experience using ServiceNow for incident and change management 3+ years of experience utilizing Workload Automation as a Service (WLAaaS) tools such as TWS/z or CA7 IT Service Management (ITSM) certification (or equivalent experience utilizing ServiceNow) Practical experience incorporating AI-assisted operational tools to improve task efficiency or incident monitoring Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with us, you'll find a far-reaching choice of benefits and incentives. The hourly pay for this role will range from $29.00 to $52.00 per hour based on full-time employment. We comply with all minimum wage laws as applicable. At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location, and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups, and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission. Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law. UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment. ,

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health optimization on a global scale. Join us to start Caring. Connecting. Growing together. Primary Responsibilities: Incident Documentation and Root Cause Analysis: Accurately document issues and resolutions in ticketing systems and assist in root cause analysis to prevent recurrence Training and Knowledge Sharing: Provide training or knowledge-sharing sessions for end-users on common issues, software use, or new technologies Project Support: Participate in or lead small IT projects such as system upgrades, application rollouts, or infrastructure changes Compliance and Security Adherence: Ensure all work complies with organizational security policies, data protection standards, and healthcare regulations (e.g., HIPAA) Inventory and Resource Management: Monitor and manage IT inventory, ensuring appropriate stock levels of spare hardware and replacement parts Collaboration with Vendors: Work closely with third-party vendors for advanced troubleshooting, warranty claims, or specialized support services Proactive Maintenance: Perform regular checks and maintenance on systems and devices to ensure optimal performance and prevent failures Service Level Agreements (SLAs): Ensure adherence to SLAs for response and resolution times, prioritizing tasks accordingly Cross-Team Collaboration: Act as a liaison between on-site teams and higher-tier IT teams to escalate and resolve complex issues effectively Provide customer service support to both internal users, external customers, and vendors on Prohealth Care's Network Install, deploy, troubleshoot, repair, maintain, and lifecycle hardware and software throughout the organization Maintains detailed and accurate records in workload management, asset management, and administrative applications Provides tier I and II support in all areas of the organizational service portfolio Provides excellent customer service to all levels of employees including customers, peers, and leadership Accurately follows documentation and checklists to ensure efficiency and consistency Participates and engages in team meetings, team building activities, and other opportunities to strengthen the department Communicates in a professional, positive and timely manner in person, on the phone, and via electronic means Uses routine troubleshooting methodologies that provide efficient, effective resolution and minimize impact to the customer Self-directed once assigned work and functions with considerable independence Shows an interest in learning more advanced aspects of the functional skills Actively maintains a level of self-study related to technology and customer service Able to communicate with the customer in non-technical terms so the users can understand You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in. Required Qualifications: High School Diploma/GED (or higher) 2+ years of technical support experience 2+ years of experience with the deployment, repair and maintenance of computer hardware such as workstations, laptops, IP phones, smartphones, tablets, printers, copiers, and scanners 2+ years of experience with the deployment, repair and maintenance of software such as the Microsoft Office Suite and Windows operating systems Ability to lift 40 lbs., work in an environment of varying temperatures, ability to navigate within buildings/units/floors, and travel throughout the service delivery area with a reliable mode of transportation Preferred Qualifications: Familiarity with general networking and customer/server concepts Adaptability, teamwork, and problem-solving abilities in a high-pressure, healthcare-focused environment Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with us, you'll find a far-reaching choice of benefits and incentives. The hourly pay for this role will range from $23.89 to $42.69 per hour based on full-time employment. We comply with all minimum wage laws as applicable. At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location, and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups, and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission. UnitedHealth Group is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations. UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment.