Saviynt
Atlanta, Georgia
Job DescriptionJob Description Location: Atlanta Office (5 days in-office) 7000 Central Pkwy, Atlanta, GA 30328 The Mission We aren't just fixing laptops; we're the backbone of a high-performance, FedRAMP-compliant tech ecosystem. As our next IT Support Engineer, you'll be the frontline hero for our internal team, ensuring our technology is as reliable, secure, and fast as the services we provide to our clients. From macOS mavens to Windows power users, you'll be the go-to expert who keeps the wheels turning. You'll have the autonomy to solve problems independently while having the back of our senior engineers for the heavy-duty complex stuff. A Day in Your Life Frontline Excellence: You'll troubleshoot everything from high-end laptops and mobile devices to the printers that (occasionally) have a mind of their own. The Collaboration Catalyst: You'll ensure our Zoom rooms and IP phone systems are seamless, keeping our global teams connected. Service Desk Command: You'll manage the ticket lifecycle with precision, ensuring every issue is documented and resolved with speed. Infrastructure Guardian: You'll dive into networking basics, VPN troubleshooting, and system imaging to keep our hardware fleet ready for battle. Security & Compliance: Working in a FedRAMP environment means security isn't an afterthought-it's the priority. You'll assist with audits, asset records, and InfoSec remediation to keep us locked down and compliant. What You'll Bring to the Table The Credentials: A Bachelor's in IT/Computer Science (or equivalent real-world experience) and 2-5 years in the IT support trenches. The Citizenship: Due to our compliance requirements, applicants must be U.S. Citizens. The Tech Stack: You're fluent in Windows 11, macOS, Google Workspace, and Active Directory. The Networking Know-How: You understand the magic behind Wi-Fi (802.1x), VPNs, and remote connectivity tools like Zoom or Microsoft Remote Desktop. The "Pro" in Proactive: You thrive in fast-paced environments, manage priorities like a project manager, and possess a customer-first mindset that makes users feel heard. Flexibility: You're comfortable supporting a 24x7x365 service model and can collaborate across global time zones. Why Join Us? At Saviynt, you're not just a ticket-closer; you're a contributor to process improvements and a vital part of our operational excellence. If you're a proactive problem-solver who loves technical challenges and delivering "wow" service, we want to meet you. Ready to level up? Apply today. We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
Job DescriptionJob Description Location: Atlanta Office (5 days in-office) 7000 Central Pkwy, Atlanta, GA 30328 The Mission We aren't just fixing laptops; we're the backbone of a high-performance, FedRAMP-compliant tech ecosystem. As our next IT Support Engineer, you'll be the frontline hero for our internal team, ensuring our technology is as reliable, secure, and fast as the services we provide to our clients. From macOS mavens to Windows power users, you'll be the go-to expert who keeps the wheels turning. You'll have the autonomy to solve problems independently while having the back of our senior engineers for the heavy-duty complex stuff. A Day in Your Life Frontline Excellence: You'll troubleshoot everything from high-end laptops and mobile devices to the printers that (occasionally) have a mind of their own. The Collaboration Catalyst: You'll ensure our Zoom rooms and IP phone systems are seamless, keeping our global teams connected. Service Desk Command: You'll manage the ticket lifecycle with precision, ensuring every issue is documented and resolved with speed. Infrastructure Guardian: You'll dive into networking basics, VPN troubleshooting, and system imaging to keep our hardware fleet ready for battle. Security & Compliance: Working in a FedRAMP environment means security isn't an afterthought-it's the priority. You'll assist with audits, asset records, and InfoSec remediation to keep us locked down and compliant. What You'll Bring to the Table The Credentials: A Bachelor's in IT/Computer Science (or equivalent real-world experience) and 2-5 years in the IT support trenches. The Citizenship: Due to our compliance requirements, applicants must be U.S. Citizens. The Tech Stack: You're fluent in Windows 11, macOS, Google Workspace, and Active Directory. The Networking Know-How: You understand the magic behind Wi-Fi (802.1x), VPNs, and remote connectivity tools like Zoom or Microsoft Remote Desktop. The "Pro" in Proactive: You thrive in fast-paced environments, manage priorities like a project manager, and possess a customer-first mindset that makes users feel heard. Flexibility: You're comfortable supporting a 24x7x365 service model and can collaborate across global time zones. Why Join Us? At Saviynt, you're not just a ticket-closer; you're a contributor to process improvements and a vital part of our operational excellence. If you're a proactive problem-solver who loves technical challenges and delivering "wow" service, we want to meet you. Ready to level up? Apply today. We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
Saviynt
Atlanta, Georgia
Job DescriptionJob DescriptionSenior Platform Support Engineer As a Sr. Platform Support Engineer in our SRE Operations team, you will be a key player in ensuring the 24x7x365 smooth operation of Saviynt's Enterprise Identity Cloud. This role focuses on maintaining the stability, performance, and reliability of our platform with a strong emphasis on application layer support and operational ownership. You will be working closely with other operations team members, development, and engineering to resolve issues, implement improvements, and provide exceptional support. This is an opportunity for someone who enjoys operational challenges and problem-solving in a dynamic cloud environment and wants to see their work through to completion. WHAT YOU WILL BE DOING Strong pod-level troubleshooting skills in AKS/EKS (not just restarting pods). Analyze application and DB (RDS, MySQL) performance issues. Deeply investigate and analyze application performance issues (Java, Grails, Hibernate), identifying root causes and implementing solutions. Oversee the monitoring of our SaaS applications and underlying infrastructure (Kubernetes on AWS and Azure, VPN connections, customer applications, Elastic Search, MySQL) for alerts and performance issues. Strong understanding of basic computing concepts like DNS, IP addressing, Networking, and LDAP. Effectively participate and contribute in on-call escalations with a strong operational mindset and provide technical guidance during critical incidents. Proactively communicate with customers on technical issues when required. Ability to guide junior engineers when needed technically. Manage the full lifecycle of alerts, incidents, and service requests reported through FreshService, ensuring timely and accurate logging, prioritization, resolution, and escalation. Develop, implement, and maintain operational procedures, runbooks, and knowledge base articles to standardize incident resolution and service request fulfillment. Drive continuous improvement initiatives to optimize operational efficiency, reduce incident rates, and improve service request turnaround times via engineering automation to reduce toil and waste. Collaborate with backend engineering and development teams to troubleshoot complex issues, identify root causes, and implement preventative measures. Ensure adherence to defined SLAs (Service Level Agreements) and KPIs (Key Performance Indicators) for operational performance. Maintain operational documentation, including system diagrams, contact lists, and escalation paths. Ensure compliance with relevant security and compliance policies. Plan and coordinate scheduled maintenance activities with minimal impact to service availability. WHAT YOU BRING Bachelor's degree in Computer Science, Information Technology, Engineering, or a related field. Minimum of 5 years of experience in IT/Cloud operations and application support (specifically Java apps), with knowledge of cloud infrastructure (AWS and Azure). Strong experience with application support (Java, Grails, Hibernate) and performance analysis in a production environment, able to pinpoint a performance degradation through analysis. Strong understanding of cloud computing concepts, architectures, and services on both AWS and Azure platforms including Gov cloud requirements. Working knowledge of containerization and orchestration technologies, specifically Kubernetes. End-to-end technical accountability and operational ownership. Willingness to work in a 24/7 operating model (including Night Shift). Experience managing and troubleshooting network connectivity, including VPNs and connections to external networks. Familiarity with monitoring tools and practices, with experience in setting up and responding to alerts. Hands-on experience with log management and analysis tools, preferably Elastic Search. Working knowledge of database systems, preferably MySQL, including L2 troubleshooting and performance monitoring. Experience with ITSM (IT Service Management) systems, preferably FreshService, including incident, problem, and service request management processes. Excellent problem-solving, analytical, and troubleshooting skills with a data-driven approach. Experience with Grafana systems and dashboards is a plus. Strong communication (written and verbal), interpersonal, and presentation skills. Ability to work effectively under pressure and manage multiple priorities in a fast-paced environment. Experience in developing and documenting operational procedures and runbooks. Experience with automation tools and scripting languages (e.g., Python, Bash) is a plus. Experience working in a SaaS environment is highly desirable Must Have Requirements US Citizen (FedRamp High) Gov Cloud Experience We offer you a competitive total rewards package, learning and tremendous opportunities to grow and advance in your career. At Saviynt, it is not typical for an individual to be hired at or near the top of the range for their role and final compensation decisions are dependent on many factors including, but are not limited to location; skill sets; experience and training; licensure and certifications; and other relevant business and organizational needs. A reasonable estimate of the current range is $110,000 to $140,000 annually. You may also be eligible to participate in a Saviynt discretionary bonus plan, subject to the rules governing the program, whereby an award, if any, depends on various factors, including, without limitation, individual and organizational performance. We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
Job DescriptionJob DescriptionSenior Platform Support Engineer As a Sr. Platform Support Engineer in our SRE Operations team, you will be a key player in ensuring the 24x7x365 smooth operation of Saviynt's Enterprise Identity Cloud. This role focuses on maintaining the stability, performance, and reliability of our platform with a strong emphasis on application layer support and operational ownership. You will be working closely with other operations team members, development, and engineering to resolve issues, implement improvements, and provide exceptional support. This is an opportunity for someone who enjoys operational challenges and problem-solving in a dynamic cloud environment and wants to see their work through to completion. WHAT YOU WILL BE DOING Strong pod-level troubleshooting skills in AKS/EKS (not just restarting pods). Analyze application and DB (RDS, MySQL) performance issues. Deeply investigate and analyze application performance issues (Java, Grails, Hibernate), identifying root causes and implementing solutions. Oversee the monitoring of our SaaS applications and underlying infrastructure (Kubernetes on AWS and Azure, VPN connections, customer applications, Elastic Search, MySQL) for alerts and performance issues. Strong understanding of basic computing concepts like DNS, IP addressing, Networking, and LDAP. Effectively participate and contribute in on-call escalations with a strong operational mindset and provide technical guidance during critical incidents. Proactively communicate with customers on technical issues when required. Ability to guide junior engineers when needed technically. Manage the full lifecycle of alerts, incidents, and service requests reported through FreshService, ensuring timely and accurate logging, prioritization, resolution, and escalation. Develop, implement, and maintain operational procedures, runbooks, and knowledge base articles to standardize incident resolution and service request fulfillment. Drive continuous improvement initiatives to optimize operational efficiency, reduce incident rates, and improve service request turnaround times via engineering automation to reduce toil and waste. Collaborate with backend engineering and development teams to troubleshoot complex issues, identify root causes, and implement preventative measures. Ensure adherence to defined SLAs (Service Level Agreements) and KPIs (Key Performance Indicators) for operational performance. Maintain operational documentation, including system diagrams, contact lists, and escalation paths. Ensure compliance with relevant security and compliance policies. Plan and coordinate scheduled maintenance activities with minimal impact to service availability. WHAT YOU BRING Bachelor's degree in Computer Science, Information Technology, Engineering, or a related field. Minimum of 5 years of experience in IT/Cloud operations and application support (specifically Java apps), with knowledge of cloud infrastructure (AWS and Azure). Strong experience with application support (Java, Grails, Hibernate) and performance analysis in a production environment, able to pinpoint a performance degradation through analysis. Strong understanding of cloud computing concepts, architectures, and services on both AWS and Azure platforms including Gov cloud requirements. Working knowledge of containerization and orchestration technologies, specifically Kubernetes. End-to-end technical accountability and operational ownership. Willingness to work in a 24/7 operating model (including Night Shift). Experience managing and troubleshooting network connectivity, including VPNs and connections to external networks. Familiarity with monitoring tools and practices, with experience in setting up and responding to alerts. Hands-on experience with log management and analysis tools, preferably Elastic Search. Working knowledge of database systems, preferably MySQL, including L2 troubleshooting and performance monitoring. Experience with ITSM (IT Service Management) systems, preferably FreshService, including incident, problem, and service request management processes. Excellent problem-solving, analytical, and troubleshooting skills with a data-driven approach. Experience with Grafana systems and dashboards is a plus. Strong communication (written and verbal), interpersonal, and presentation skills. Ability to work effectively under pressure and manage multiple priorities in a fast-paced environment. Experience in developing and documenting operational procedures and runbooks. Experience with automation tools and scripting languages (e.g., Python, Bash) is a plus. Experience working in a SaaS environment is highly desirable Must Have Requirements US Citizen (FedRamp High) Gov Cloud Experience We offer you a competitive total rewards package, learning and tremendous opportunities to grow and advance in your career. At Saviynt, it is not typical for an individual to be hired at or near the top of the range for their role and final compensation decisions are dependent on many factors including, but are not limited to location; skill sets; experience and training; licensure and certifications; and other relevant business and organizational needs. A reasonable estimate of the current range is $110,000 to $140,000 annually. You may also be eligible to participate in a Saviynt discretionary bonus plan, subject to the rules governing the program, whereby an award, if any, depends on various factors, including, without limitation, individual and organizational performance. We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.