36 jobs found in Greensboro

Entry-Level Help Desk Technician Are you a problem-solver with a passion for technology? Do you enjoy helping others? If so, then this entry-level Help Desk Technician position is for you! In this role, you will be the first line of defense for our users' technical needs. You will provide exceptional customer service while troubleshooting and resolving a variety of IT issues. Responsibilities for Help Desk Technician Respond to user inquiries by phone, email, chat, or in person Troubleshoot common hardware and software problems Maintain hardware inventory and ensure documentation is up-to-date Reset passwords and maintain user accounts (as applicable) Research solutions to complex issues and escalate unresolved issues to senior technicians Document procedures and solutions using internal systems Provide clear and concise instructions to guide users through problem-solving steps Maintain a positive and professional demeanor at all times Qualifications for Help Desk Technician Fluent in both English and Spanish is a plus Excellent communication and interpersonal skills Strong customer service skills with a focus on user satisfaction Proficient in Microsoft Office Suite (Word, Excel, PowerPoint) A working knowledge of computer hardware and software is a plus Ability to work independently and as part of a team Willingness and ability to obtain CompTIA A+ Certification within a year Ability to learn quickly and adapt to new technologies Benefits for Help Desk Technician Competitive salary and benefits package Opportunity to learn and grow in a fast-paced environment Gain valuable experience in the IT field Be part of a supportive and collaborative team Health, dental and vision insurance available 401k with employer match Paid Time Off We are looking for a highly motivated and enthusiastic individual to join our team. If you are ready to launch your IT career, we encourage you to apply! Please submit your resume and cover letter to . PI6c97938e7d41-6437

Description: Apprentice & Lead Field Positions Location: Greensboro, NC Join the Canter Power Systems Team At Canter Power Systems, we're looking for motivated individuals who take pride in their work and want to build a long-term career. Whether you're beginning your career as an Apprentice or bringing experience as a Lead, we offer opportunities to grow with an industry leader. Our Core Values The Jobsite Is Church The Extras Are Job Security Safety Is Everyone's Job Beautiful Is The Standard Truth Makes Us Win The Work Is Teamwork Customers Are Long-Term Friends 50 Years Strong No Surprises Profit & Consumer Value Coexist Repairs Are Priority Fanatics About Response Qualifications Apprentice & Delivery Positions High school diploma or GED required; trade school experience is a plus. Minimum of 6 months of experience in construction, electrical, mechanical, or general labor. Strong work ethic with a willingness to learn and follow direction. Ability to lift 50+ pounds and work outdoors in varying weather conditions. Ability to safely operate hand and power tools. Valid driver's license and reliable transportation. Lead Positions Minimum of 3 years of hands-on experience in electrical or gas/mechanical installation. Previous experience leading or mentoring installation or trade crews. Strong communication and leadership skills with the ability to manage job sites professionally. Journeyman Electrician license or equivalent experience preferred for Electrical Lead positions. Hiring Process Qualified candidates who apply through this posting will be contacted directly to schedule an interview during our upcoming Hiring Event. Please note: Walk-in interviews will not be accepted. Invitations will be extended only to selected applicants. We look forward to meeting you and discussing how you can build your future with Canter Power Systems. Canter Power Systems Hiring Event! Requirements: Compensation details: 16-32 Hourly Wage PI23743d94c20a-3459

This role is responsible for supporting, maintaining, and enhancing data, reporting, and analytics capabilities across enterprise contact center platforms, with a strong focus on NICE CXone and related tools. The Senior Reporting Analyst will serve as a key technical resource for reporting issues, data quality initiatives, and performance analytics-ensuring insights are accurate, timely, and actionable for operations, leadership, and regulatory needs. This individual partners closely with operations, engineering, and business stakeholders to translate requirements into scalable reporting solutions, while also driving incident resolution, performing root cause analysis, and continuously improving reporting frameworks and data pipelines. Job Summary: In addition to the responsibilities listed below, this position is responsible for leading configuration, installation and support of network/telephony hardware, software, and VoIP systems . The position will also lead ACD reporting, ACD call flow, vendor management, projects, and consultation, including resolving complex problems while managing the Network and Telephony infrastructure and environment following established standards and procedures. This also includes leveraging a working knowledge of enterprise toolsets focused on LAN/WAN capacity reports and Telephony Metrics, and knowledge of features and components of Network and Telephony Hardware and software. Some of the unique challenges this position will face include identifying and leading resolution of network/telephony hardware and software for voice and data issues, oversight of activities and vendors, and facilitating and consulting on complex enterprise issues. Essential Responsibilities: Conducts or oversees business-specific projects by applying deep expertise in subject area; promoting adherence to all procedures and policies; developing work plans to meet business priorities and deadlines; determining and carrying out processes and methodologies; coordinating and delegating resources to accomplish organizational goals; partnering internally and externally to make effective business decisions; solving complex problems; escalating issues or risks, as appropriate; monitoring progress and results; recognizing and capitalizing on improvement opportunities; evaluating recommendations made; and influencing the completion of project tasks by others. Practices self-leadership and promotes learning in others by building relationships with cross-functional stakeholders; communicating information and providing advice to drive projects forward; influencing team members within assigned unit; listening and responding to, seeking, and addressing performance feedback; adapting to competing demands and new responsibilities; providing feedback to others, including upward feedback to leadership and mentoring junior team members; creating and executing plans to capitalize on strengths and improve opportunity areas; and adapting to and learning from change, difficulties, and feedback. Follows and develops standard operating procedures. Analyzes and prioritizes incoming requests and alerts. Provides first, second, and third level support to resolve difficult, complex, and sensitive problems with products and applications by meeting customer service standards (e.g., displaying a positive attitude, actively listening, taking ownership, leveraging knowledge, communicating clearly). Serves as an escalation point and mentor for junior staff. Provides guidance on how to track and develop documentation. Applies deep technical expertise to resolve complex problems. Contributes to and maintains the knowledge repository for highly complex technical support. Facilitates troubleshooting efforts in conjunction with lower level support to identify problems. Provides guidance to meet key performance indicators (e.g., performance, availability, capacity). Compiles information (e.g., procedures, installation, configuration) related to new technology. Minimum Qualifications: Minimum four (4) years experience in network/telephony system and user support. Minimum two (2) years in a leadership role working with IT or operational teams. Bachelors degree in Computer Science, Engineering, Social Science, Education, Business, Health Care or related field and Minimum eight (8) years IT experience in a support or operations environment. Additional equivalent work experience may be substituted for the degree requirement.

Please note, this position is designated as flexible, which means the selected candidate may be required to report to the assigned office in Greensboro, NC at least part of the time each week. Technical Summary: Cloud doesn't scale itself. Behind every secure, reliable environment at KP is a foundation someone has to build, standardize, and run-and that's this team. If you want to shape how an entire enterprise consumes cloud, this is the seat. The Hybrid Cloud Foundation Services team delivers the shared platform capabilities that make cloud consumable across the enterprise. This includes infrastructure engineering, architecture, service onboarding, common standards, cloud financial governance (FinOps), platform operations, and new service enablement guardrails. We build and run the foundational services that let KP application, analytics, and platform teams stand up and operate secure, reliable cloud environments through self-service. This director-level position leads that team and is both strategy- and delivery-facing. You'll partner with enterprise architecture, database, security, networking, vendors, and other technology teams to translate enterprise needs into a consistent enablement posture across private, public, container, and platform services-setting the standards for onboarding, operational readiness, and a great consumption experience from request through run. Job Summary: This managing level employee is responsible for overseeing the management of multiple application portfolios, directing and overseeing technical teams, and for directing teams through all software development lifecycle phases. Essential Responsibilities: Directs the operation of multiple units and/or departments by identifying customer and operational needs; analyzing resources, costs, and forecasts and incorporating them into business plans; gaining cross-functional support for business plans and priorities; translating business strategy into actionable business requirements; obtaining and distributing resources; setting standards and measuring progress; removing obstacles that impact performance; guiding performance and developing contingency plans accordingly; and ensuring products and/or services meet customer requirements and expectations while aligning with organizational strategies. Demonstrates continuous learning and maintains a highly skilled and engaged workforce by aligning resource plans with business objectives; overseeing the recruitment, selection, and development of talent; motivating teams; preparing individuals for growth opportunities and advancement; staying current with industry trends, benchmarks, and best practices; providing guidance when difficult decisions need to be made; and ensuring performance management guidelines and expectations drive business objectives and results. As part of the IT Engineering job family, this position is responsible for leveraging DEVOPS, and both Waterfall and Agile practices, to design, develop, and deliver resilient, secure, multi-channel, high-volume, high-transaction, on/off-premise, cloud-based solutions. Leverages networks to drive collaboration between technical teams, architects, and/or software consultants, and ensure functional specifications are converted into flexible, scalable, and maintainable solution designs. Ensures the provision of appropriate resources to address systems incident support and troubleshooting. Oversees the review and implementation of recommendations of technical solutions across multiple functions. Directs and oversees technical teams in the translation of business requirements and functional specifications into logical program designs, code modules, stable application systems, and software solutions by building and maintaining partnerships with Business Analyst and IT leadership to ensure team members understand business needs and functional specifications. Oversees the management of multiple application portfolios and/or provides resources in support of those portfolios by leveraging partnerships with IT teams (for example, Operations, Infrastructure, Architecture, Quality Assurance, Business Analysts), vendors, and business leaders to ensure adherence of written code to company standards. Oversees efforts to ensure new and existing software solutions are developed with insight into industry best practices, strategies, and architectures. Takes accountability for ensuring specific interfaces, methods, parameters, procedures, and functions support technical solutions and are aligned with architectural designs. Provides oversight throughout the release schedule of business and enterprise software solutions to ensure successful deployment. Ensures appropriate guidance and mentoring is provided to other technical resources in the application development process. Oversees the technical management of vendors (e.g., offshore, application, service). Directs teams through all software development lifecycle phases by ensuring that teams understand and adhere to company methodology, policies, standards, and controls. Fosters and leverages partnerships with IT teams and vendors to ensure written code adheres to company architectural standards, design patterns, and technical specification. Oversees the development, configuration, and modification of integrated business and/or enterprise application solutions by providing leadership in the design and coding of component-based applications. Oversees the management of resource requirements throughout the PLC. Directs and oversees the development, validation, and execution of testing scenarios to identify application errors and ensure software solutions meet functional specifications. Minimum Qualifications: Minimum six (6) years experience working on project(s) involving the implementation of solutions applying development life cycles (e.g., SDLC). Bachelors degree in Business Administration, Computer Science, CIS, Engineering, or related field and Minimum eight (8) years experience in corporate management, project management, IT consulting, or related field. Additional equivalent work experience may be substituted for the degree requirement.

Job Summary: In addition to the responsibilities listed below, this individual contributor position is also responsible for the development of internet applications and software tools. This includes working with product teams under the guidance of more senior engineers to understand and contribute to defining the product vision, and developing and supporting end-to-end solutions including architecting, designing, developing, and testing member-facing applications/systems using cloud, content management systems (CMS) and traditional integrations. This position is also responsible for performing hands-on development of cloud applications, CMS, and integration solutions on a variety of platforms; researching and resolving technical issues and recommending appropriate interventions/modifications as needed; and ensuring work processes and products meet KP IT security and development standards. Essential Responsibilities: Completes work assignments by applying up-to-date knowledge in subject area to meet deadlines; following procedures and policies, and applying data and resources to support projects or initiatives; collaborating with others, often cross-functionally, to solve business problems; supporting the completion of priorities, deadlines, and expectations; communicating progress and information; identifying and recommending ways to address improvement opportunities when possible; and escalating issues or risks as appropriate. Minimum Qualifications: Bachelors degree in Computer Science, CIS, or related field and two (2) years experience in software development or a related field. Additional equivalent work experience may be substituted for the degree requirement. Minimum one (1) year experience developing and/or implementing web-based applications. Minimum one (1) year experience working with web application frameworks (e.g., Angular, HTML5, CSS, GraphQL, etc.) Additional Requirements:

Job Summary: This individual level contributor is primarily responsible for serving as a liaison between users and IT, defining business processes, and participating as a technical contributor on project teams. Essential Responsibilities: Completes work assignments by applying up-to-date knowledge in subject area to meet deadlines; following procedures and policies, and applying data and resources to support projects or initiatives; collaborating with others, often cross-functionally, to solve business problems; supporting the completion of priorities, deadlines, and expectations; communicating progress and information; identifying and recommending ways to address improvement opportunities when possible; and escalating issues or risks as appropriate. Pursues self-development and effective relationships with others by sharing resources, information, and knowledge with coworkers and customers; listening, responding to, and seeking performance feedback; acknowledging strengths and weaknesses; assessing and responding to the needs of others; and adapting to and learning from change, difficulties, and feedback. Develops requirements for process or system solutions within assigned business domain(s) by interfacing stakeholders and appropriate IT teams (for example, Solutions Delivery, Infrastructure, Enterprise Architecture). Develops an understanding of and executes requirements gathering methodologies to identify business, functional, and non-functional requirements (for example, SMART) within designated business domain. Assists in the development and documentation of comprehensive business cases to assess the costs, benefits, ROI, and Total Cost of Ownership (TCO) of proposed solutions. Supports the evolution of applications, systems, and/or processes to a desired future state by building and leveraging an up to date understanding of how current processes impact business operations for assigned domain(s). Maps current state against future state processes. Identifies the impact of requirements on upstream and downstream solution components. Provides recommendations to team or department leadership on how to integrate requirements with current systems and business processes for assigned domain(s). Identifies value gaps and opportunities for process enhancements or efficiencies. Supports solution design by researching how to help translate requirements into workable business solutions. Identifies and recommends additional data and/or services needed to address key business issues related to process or solutions design. Supports the evaluation of third-party vendors as directed. Recommends regional and/or national process improvements which align with sustainable best practices, and the strategic and tactical goals of the business. Supports continuous process improvement by participating in the development, implementation, and maintenance of standardized tools, templates, and processes across assigned business domain(s). Minimum Qualifications: Bachelors degree in Business Administration, Computer Science, CIS or related field and Minimum three (3) years experience in IT consulting, business analysis, or a related field. Additional equivalent work experience may be substituted for the degree requirement.

Technical Summary: The Epic Systems Analyst III supports the Clinical Care and Patient Engagement Technologies organization by serving as a senior-level subject matter expert responsible for the analysis, design, configuration, implementation, optimization, and ongoing support of Epic applications. This role evaluates complex clinical and business requirements and translates them into scalable, efficient technology solutions that align with organizational goals, Epic best practices, regulatory requirements, and industry standards. Leveraging advanced analytical, technical, and workflow design expertise, the Epic Systems Analyst III leads and supports large-scale projects, system implementations, upgrades, and optimization initiatives. The position identifies opportunities to improve system functionality, operational efficiency, and the end-user experience while supporting all phases of the application lifecycle, including requirements gathering, design, build, testing, implementation, training, optimization, and production support. Working collaboratively with clinical leaders, business stakeholders, vendors, and cross-functional IT teams, this role serves as a trusted advisor, providing strategic guidance and technical expertise to ensure the stability, scalability, performance, and long-term success of enterprise Epic solutions. Job Summary: In addition to the responsibilities listed below, this position is responsible for system build, testing, validation, and ongoing support of assigned applications. This position will possess clinical or IT systems knowledge and experience to develop and support safe and high quality care using the electronic health record. This position will perform in depth and precise investigation and documentation of future- state operational specifications and application functionality. Performing analysis of application capabilities workflows, data collection, report details, and other clinical and/or technical issues associated with Epic software. This position is responsible for developing and documenting the internal procedures that will be used in conjunction with Epic applications. Some of the unique challenges this position will face include analyzing clinical and business operations and investigating user preferences; prioritizing & implementing requested system changes & updates; serving as a liaison between end users, third parties, and Epic implementation staff. This position develops and documents internal procedures, collects information and prepares specifications of system enhancements, analyzes functionality in new releases and tests each new release. Essential Responsibilities: Completes work assignments by applying up-to-date knowledge in subject area to meet deadlines; following procedures and policies, and applying data and resources to support projects or initiatives; collaborating with others, often cross-functionally, to solve business problems; supporting the completion of priorities, deadlines, and expectations; communicating progress and information; identifying and recommending ways to address improvement opportunities when possible; and escalating issues or risks as appropriate. Pursues self-development and effective relationships with others by sharing resources, information, and knowledge with coworkers and customers; listening, responding to, and seeking performance feedback; acknowledging strengths and weaknesses; assessing and responding to the needs of others; and adapting to and learning from change, difficulties, and feedback. Meets timelines to drive the delivery of appropriate, sustainable, and prompt solutions. Provides first and second level support for enterprise systems and systems in one or more additional IT domains by diagnosing, troubleshooting, and resolving complex incidents to minimize system issues. Supports stability, availability, and performance of enterprise systems (e.g., systems, applications, network, databases, storage, security) by monitoring systems to identify problems, trends, and opportunities for improvement. Assists technical and project team members to resolve system problems and application-specific issues. Escalates identified issues, risks or problems to lead administrators according to processes. Plans and performs complex system configuration. Supports communications with product users and suppliers to share information, identify opportunities, resolve problems, prioritize customer requirements, and maintain continuous improvement through customer feedback. Defines and tests maintenance and refresh activities. Participates in the installation, upgrade, or decommissioning of designated systems, products, and infrastructure. Assists with application-oriented administration and technical support for production and non-production environments. Supports vendor support activities, as appropriate. Recommends and executes performance tuning and optimization activities. Creates documentation of new and existing system configuration and procedural information, and reviews documentation of others. Minimum Qualifications: Minimum two (2) years experience working with EPIC or comparable health system software OR Minimum two (2) years scripting or programming experience. Bachelors degree in Computer Science, Engineering, Social Science, Education, Business, Health Care or related field and Minimum three (3) years working in IT or operations. Additional equivalent work experience may be substituted for the degree requirement.

Job Summary: This senior level employee is primarily responsible for translating business requirements and functional specifications into software solutions, for contributing to and leveraging the technical direction for the development of integrated business and/or enterprise application solutions, and for serving as a technical expert for project teams while providing consultation to help ensure new and existing software solutions are developed. Essential Responsibilities: Conducts or oversees business-specific projects by applying deep expertise in subject area; promoting adherence to all procedures and policies; developing work plans to meet business priorities and deadlines; determining and carrying out processes and methodologies; coordinating and delegating resources to accomplish organizational goals; partnering internally and externally to make effective business decisions; solving complex problems; escalating issues or risks, as appropriate; monitoring progress and results; recognizing and capitalizing on improvement opportunities; evaluating recommendations made; and influencing the completion of project tasks by others. Practices self-leadership and promotes learning in others by building relationships with cross-functional stakeholders; communicating information and providing advice to drive projects forward; influencing team members within assigned unit; listening and responding to, seeking, and addressing performance feedback; adapting to competing demands and new responsibilities; providing feedback to others, including upward feedback to leadership and mentoring junior team members; creating and executing plans to capitalize on strengths and improve opportunity areas; and adapting to and learning from change, difficulties, and feedback. As part of the IT Engineering job family, this position is responsible for leveraging DEVOPS, and both Waterfall and Agile practices, to design, develop, and deliver resilient, secure, multi-channel, high-volume, high-transaction, on/off-premise, cloud-based solutions. Provides insight into recommendations for technical solutions that meet design and functional needs. Translates business requirements and functional specifications into physical program designs, code modules, stable application systems, and software solutions by partnering with Business Analysts and other team members to understand business needs and functional specifications. Ensures appropriate translation of business requirements and functional specifications into physical program designs, code modules, stable application systems, and software solutions by partnering with Business Analysts and other team members to understand business needs and functional specifications. Serves as an expert for innovative technical solutions that meet design and functional needs. Facilitates and serves as a technical expert for project teams throughout the release schedule of business and enterprise software solutions. Builds and maintains trusting relationships with internal customers, third party vendors, and senior management to ensure the alignment, buy-in, and support of diverse project stakeholders. Recommends complex technical solutions that meet design and functional needs. Collaborates with architects and/or software consultants to ensure functional specifications are converted into flexible, scalable, and maintainable solution designs. Provides expertise and guidance to team members for systems incident responses for complex issues. Provides implementation and post-implementation triage and support of business software solutions by programming and/or configuring enhancements to new or packaged-based systems and applications. Reviews and validates technical specifications and documentation. Identifies specific interfaces, methods, parameters, procedures, and functions to support technical solutions while incorporating architectural designs. Supports component integration testing (CIT) and user acceptance testing (UAT) for application initiatives by providing triage, attending test team meetings, keeping the QC up-to-date, performing fixes and unit testing, providing insight to testing teams in order to ensure the appropriate depth of test coverage, and supporting the development of proper documentation. Leads systems incident support and troubleshooting for complex and non-complex issues. Identifies specific interfaces, methods, parameters, procedures, and functions, as required, to support technical solutions serving as an escalation point for complex or unresolved issues related to requirements translation. Develops and validates complex testing scenarios to identify application errors and ensure software solutions meet functional specifications. Participates in all software development lifecycle phases by applying comprehensive understanding of company methodology, policies, standards, and internal and external controls. Develops, configures, or modifies basic to moderately complex integrated business and/or enterprise application solutions within various computing environments by designing and coding component-based applications using programming languages. Provides consultation to help ensure new and existing software solutions are developed with insight into industry best practices, strategies, and architectures. Builds partnerships with IT teams and vendors to ensure written code adheres to company architectural standards, design patterns, and technical specifications. Leads the development, validation, and execution of testing scenarios to identify application errors and ensure software solutions meet functional specifications. Leads, mentors, and trains other technical resources to develop software applications. Minimum Qualifications: Minimum five (5) years experience working on project(s) involving the implementation of solutions applying development life cycles (e.g., SDLC). Minimum two (2) years in a technical leadership role with or without direct reports. Bachelors degree in Computer Science, CIS, or related field and Minimum eight (8) years experience in software development or a related field. Additional equivalent work experience may be substituted for the degree requirement.

Please note, this position is designated as flexible, which means the selected candidate may be required to report to the assigned office in Greensboro, NC up to 3 days per week. Technical Summary: This senior level IT Consultant serves within the DevSecOps Platform and Automation Services organization, with a primary focus on providing project and program level oversight of our key strategic initiatives - specifically our Dev2030 and Internal Developer Portal activities. This role blends SAFe Agile Scrum Master facilitation, project/program management across technical and financial logistical areas, and business management activities. This individual will be required to work closely with engineering, platform, security, vendor partners, and developer experience teams to translate standards, developer needs, and business objectives into key artifacts, well prioritized features, and user stories. As a key participant within an agile delivery model, you will take direction from platform architects and senior stakeholders/leaders while providing clear product, program, and project direction to delivery teams. You will champion developer productivity, self service capabilities, and standardized golden paths to accelerate software delivery across the enterprise. Job Summary: This senior level employee is primarily responsible for leading the ITSM process implementation, evaluating risk matters within IT, and ensuring contingency procedures are followed and maintained. Essential Responsibilities: Conducts or oversees business-specific projects by applying deep expertise in subject area; promoting adherence to all procedures and policies; developing work plans to meet business priorities and deadlines; determining and carrying out processes and methodologies; coordinating and delegating resources to accomplish organizational goals; partnering internally and externally to make effective business decisions; solving complex problems; escalating issues or risks, as appropriate; monitoring progress and results; recognizing and capitalizing on improvement opportunities; evaluating recommendations made; and influencing the completion of project tasks by others. Practices self-leadership and promotes learning in others by building relationships with cross-functional stakeholders; communicating information and providing advice to drive projects forward; influencing team members within assigned unit; listening and responding to, seeking, and addressing performance feedback; adapting to competing demands and new responsibilities; providing feedback to others, including upward feedback to leadership and mentoring junior team members; creating and executing plans to capitalize on strengths and improve opportunity areas; and adapting to and learning from change, difficulties, and feedback. Drives ITSM process and/or service implementation for designated ITSM initiatives by leading or directing team members in the documentation of process and/or service requirements and acceptance criteria from process owners and key stakeholders; and guiding and influencing leadership in the development of the ITSM strategy. Partners with leadership to help define goals, objectives, deliverables, and guardrails within the governance framework to ensure the development and implementation of efficient, effective, measurable, and sustainable processes and/or services. Ensures accuracy and completeness of release notes, training materials, and documentation within appropriate repositories. Drives the execution of ITSM roadmaps to ensure that processes and/or services are aligned with stakeholder needs. Partners with IT functions and process/service users to lead the development and implementation of performance metrics and measurement tools. Leads ITSM process and/or service improvement efforts for designated initiatives by cultivating strong collaborative working relationships with cross-functional teams on process improvement projects. Evaluates business needs, organizational characteristics, and industry best-practices to identify gaps or deficiencies in new and existing processes, services, and service portfolios and makes recommendations for improvements or enhancements as appropriate. Develops, documents, maintains, and audits ITSM processes and procedures. Makes decisions regarding process and/or service improvements and third-party tools for implementation. Works with cross-functional stakeholders (for example, IT and business partners) to create alignment, synergy, and application of standardized processes and/or services and procedures. Ensures appropriate training is delivered to users (e.g., end-users, service/process delivery teams) to drive proper process and/or service execution. Designs and oversees the validation of performance metrics against success criteria to ensure effective control of expected deliverables. Provides recommendations and makes decisions for mitigating process and/or service performance deficiencies. Investigates complex, highly visible performance deviations to drive adherence with defined ITSM policies and procedures. Advocates and drives compliance with ITSM policies and procedures across the enterprise. Assists with negotiation of statements of work (SOWs) with service providers related to the development, implementation, delivery, and/or maintenance of ITSM processes, services, and/or tools. Minimum Qualifications: Minimum four (4) years in a leadership role working with process or service teams. Bachelors Degree in CIS, Business Administration, or related field and Minimum eight (8) years IT experience, including Minimum four (4) years implementing or supporting ITSM processes or services. Additional equivalent work experience may be substituted for the degree requirement. Additional Requirements:

The Support Engineer serves as a technical subject matter expert (SME) for enterprise contact center platforms, including NICE CXone and associated telephony, routing, and integration components. This role is responsible for resolving complex incidents, leading root cause analysis (RCA), and ensuring platform reliability across a 24/7 support environment. This position operates as the final escalation point following Tier 1 and Tier 2 triage, focusing on high-impact P0/P1 issues, platform engineering, and continuous improvement initiatives to improve system stability and reduce incident recurrence. This role is critical to supporting a large-scale CCaaS transformation enabling reliable, scalable, and integrated contact center services across the enterprise, directly impacting member access, clinical workflows, and customer experience outcomes. Job Summary: This senior level employee is primarily responsible for providing expert technical advice on IT infrastructure for assigned systems, setting the technical direction for infrastructure solutions, and for serving as a technical expert for project teams while mentoring and advising others in all system development lifecycle phases. Essential Responsibilities: Conducts or oversees business-specific projects by applying deep expertise in subject area; promoting adherence to all procedures and policies; developing work plans to meet business priorities and deadlines; determining and carrying out processes and methodologies; coordinating and delegating resources to accomplish organizational goals; partnering internally and externally to make effective business decisions; solving complex problems; escalating issues or risks, as appropriate; monitoring progress and results; recognizing and capitalizing on improvement opportunities; evaluating recommendations made; and influencing the completion of project tasks by others. Practices self-leadership and promotes learning in others by building relationships with cross-functional stakeholders; communicating information and providing advice to drive projects forward; influencing team members within assigned unit; listening and responding to, seeking, and addressing performance feedback; adapting to competing demands and new responsibilities; providing feedback to others, including upward feedback to leadership and mentoring junior team members; creating and executing plans to capitalize on strengths and improve opportunity areas; and adapting to and learning from change, difficulties, and feedback. As part of the IT Engineering job family, this position is responsible for leveraging DEVOPS, and both Waterfall and Agile practices, to design, develop, and deliver resilient, secure, multi-channel, high-volume, high-transaction, on/off-premise, cloud-based solutions. Provides consultation and expert technical advice on IT infrastructure planning, engineering, and architecture for assigned systems by assessing the implications of IT strategies on infrastructure capabilities. Provides some recommendations and input on options, risks, costs, and benefits for systems designs. Leverages partnerships with IT teams and key business partners to troubleshoot complex systems. Serves as a functional expert and collaborates with architects and software engineers to ensure functional specifications are converted into flexible, scalable, and maintainable system designs. Translates business requirements, and functional and non-functional requirements, into technical specifications that support integrated and sustainable designs for complex or high impact infrastructure systems by partnering with Business Analysts to understand business needs and functional specifications. Ensures system designs adhere to company architecture standards. Builds partnerships with counterparts in various IT Teams (e.g., database, operations, technical support) throughout system development and implementation. Serves as a technical expert for project teams throughout the implementation and maintenance of assigned enterprise infrastructure systems by defining and overseeing the documentation of detailed standards (e.g., guidelines, processes, procedures) for the introduction and maintenance of services. Mentors other technical resources throughout infrastructure systems development. Reviews and validates technical specifications and documentation for complex or multi-dimensional solutions. Leads the development and modification of solutions by identifying technical solutions to business problems. Collaborates with business leaders, Solutions, and lead enterprise architects to review business drivers, and establish a foundation for enterprise systems planning. Reviews benchmarking results, and provides information to support current and future infrastructure needs and projects to IT leadership. Provides preliminary conclusions. Benchmarks and evaluates IT trends and technologies to identify opportunities and considerations that impact ROI. Makes recommendations on resources required to maintain service levels and meet new demands. Guides and drives physical architecture design for new initiatives. Minimum Qualifications: Minimum two (2) years in a technical leadership role with or without direct reports. Bachelors degree in Computer Science, CIS, or related field and Minimum eight (8) years experience in an IT operations environment with technical experience in distributed technologies, systems development, and/or networking. Additional equivalent work experience may be substituted for the degree requirement. Additional Requirements:

Please note, this position is designated as flexible, which means the selected candidate may be required to report to the assigned office in Greensboro, NC at least part of the time each week. Technical Summary: Supports the definition and execution of enterprise technology standards and architecture governance. Supports the standards lifecycle, governance processes, and reference architectures that guide solution design and investment decisions. Partners across architecture, engineering, security, infrastructure, and delivery teams to ensure alignment with strategy, risk, and operational models. Balances policy with practical, efficient processes to improve decision quality and delivery speed. Job Summary: This individual contributor is primarily responsible for contributing to the development of the IT strategic technology direction, as well as for assisting in the execution of the architecture process for technology solutions with guidance from senior architects. This contributor should fully understand the EA mission. Essential Responsibilities: Completes work assignments and supports business-specific projects by applying expertise in subject area; supporting the development of work plans to meet business priorities and deadlines; ensuring team follows all procedures and policies; coordinating and assigning resources to accomplish priorities and deadlines; collaborating cross-functionally to make effective business decisions; solving complex problems; escalating high priority issues or risks, as appropriate; and recognizing and capitalizing on improvement opportunities. Practices self-development and promotes learning in others by proactively providing information, resources, advice, and expertise with coworkers and customers; building relationships with cross-functional stakeholders; influencing others through technical explanations and examples; adapting to competing demands and new responsibilities; listening and responding to, seeking, and addressing performance feedback; providing feedback to others and managers; creating and executing plans to capitalize on strengths and develop weaknesses; supporting team collaboration; and adapting to and learning from change, difficulties, and feedback. Executes the architecture process for technology solutions with guidance from senior architects as appropriate by collaborating with other architects to develop the target state. Creates solution architectures, roadmaps, and system transition plans to align business, applications, data, integration, and/or infrastructure architecture. Collaborates with project teams and business users to create architecture artifacts (for example, logical, conceptual, physical) to guide detailed design. Helps determine the selection of technologies as requested. Provides input into the development of the architecture strategy and technology direction by providing domain knowledge on solutions and technology. Shares knowledge of current capability gaps, architectural gaps, and market and industry trends that can be used to set future direction. Defines and communicates the architecture standards, guidelines, and statements of direction with guidance from senior architects, as appropriate, by facilitating the design and establishment of architecture standards or controls. Ensures architecture standards or controls allow business needs to be met. Assists in the development and establishment of architectural best practices that guide the design of technology solutions. Collaborates with IT and business leadership and participates in making decisions regarding the adoption of new technology. Demonstrates a full understanding of the architecture best practices for assigned domain(s) and educates others throughout the organization on the function of architecture methodologies, governance, and standards by serving as a subject matter expert across business and/or IT teams, and presenting to internal and external audiences. Minimum Qualifications: Bachelors degree in Computer Science, CIS, Engineering, Business, or related technical field and six (6) years IT experience delivering technical solutions, including at least two (2) years working on projects related to IT architecture. Additional equivalent work experience may be substituted for the degree requirement. Minimum One (1) year experience with modeling techniques (e.g., BPMN, UML, ER). Minimum One (1) year in a technical leadership role with or without direct reports.

Job Summary: In addition to the responsibilities listed below, this technical leader position is responsible for leading the development of applications for Android and/or iOS devices by leveraging Agile methodologies to design and implement new customer-facing features; partnering with product management and UX teams to create fun, easy-to-use client applications which maximize the user experience; and providing insight and influence into the establishment of KP mobile device security practices. This position will also be responsible for optimizing applications and serving as a subject matter expert in the development of the overall architecture for KPs mobile technologies. Essential Responsibilities: Conducts or oversees business-specific projects by applying deep expertise in subject area; promoting adherence to all procedures and policies; developing work plans to meet business priorities and deadlines; determining and carrying out processes and methodologies; coordinating and delegating resources to accomplish organizational goals; partnering internally and externally to make effective business decisions; solving complex problems; escalating issues or risks, as appropriate; monitoring progress and results; recognizing and capitalizing on improvement opportunities; evaluating recommendations made; and influencing the completion of project tasks by others. Minimum Qualifications: Bachelors degree in Computer Science, CIS, or related field and six (6) years experience in software development or a related field. Additional equivalent work experience may be substituted for the degree requirement. Minimum five (5) years experience working on project(s) involving the implementation of solutions development life cycles (e.g., SDLC). Minimum two (2) years in a technical leadership role with or without direct reports. Minimum five (5) years experience developing and/or implementing mobile applications. Additional Requirements:

Please note, this is a fully onsite position at our facility in Greensboro, NC. Job Summary: In addition to the responsibilities listed below, this position is responsible for system build, testing, validation, and ongoing support of assigned applications. This position will possess clinical or IT systems knowledge and experience to develop and support safe and high quality care using the electronic health record. This position will perform in depth and precise investigation and documentation of future- state operational specifications and application functionality. Performing analysis of application capabilities workflows, data collection, report details, and other clinical and/or technical issues associated with Epic software. This position is responsible for developing and documenting the internal procedures that will be used in conjunction with Epic applications. Some of the unique challenges this position will face include analyzing clinical and business operations and investigating user preferences; prioritizing & implementing requested system changes & updates; serving as a liaison between end users, third parties, and Epic implementation staff. This position develops and documents internal procedures, collects information and prepares specifications of system enhancements, analyzes functionality in new releases and tests each new release. Essential Responsibilities: Completes work assignments by applying up-to-date knowledge in subject area to meet deadlines; following procedures and policies, and applying data and resources to support projects or initiatives; collaborating with others, often cross-functionally, to solve business problems; supporting the completion of priorities, deadlines, and expectations; communicating progress and information; identifying and recommending ways to address improvement opportunities when possible; and escalating issues or risks as appropriate. Pursues self-development and effective relationships with others by sharing resources, information, and knowledge with coworkers and customers; listening, responding to, and seeking performance feedback; acknowledging strengths and weaknesses; assessing and responding to the needs of others; and adapting to and learning from change, difficulties, and feedback. Meets timelines to drive the delivery of appropriate, sustainable, and prompt solutions. Provides first and second level support for enterprise systems and systems in one or more additional IT domains by diagnosing, troubleshooting, and resolving complex incidents to minimize system issues. Supports stability, availability, and performance of enterprise systems (e.g., systems, applications, network, databases, storage, security) by monitoring systems to identify problems, trends, and opportunities for improvement. Assists technical and project team members to resolve system problems and application-specific issues. Escalates identified issues, risks or problems to lead administrators according to processes. Plans and performs complex system configuration. Supports communications with product users and suppliers to share information, identify opportunities, resolve problems, prioritize customer requirements, and maintain continuous improvement through customer feedback. Defines and tests maintenance and refresh activities. Participates in the installation, upgrade, or decommissioning of designated systems, products, and infrastructure. Assists with application-oriented administration and technical support for production and non-production environments. Supports vendor support activities, as appropriate. Recommends and executes performance tuning and optimization activities. Creates documentation of new and existing system configuration and procedural information, and reviews documentation of others. Minimum Qualifications: Minimum two (2) years experience working with EPIC or comparable health system software OR Minimum two (2) years scripting or programming experience. Bachelors degree in Computer Science, Engineering, Social Science, Education, Business, Health Care or related field and Minimum three (3) years working in IT or operations. Additional equivalent work experience may be substituted for the degree requirement.

Please note, this is a fully onsite position at our facility in Greensboro, NC. Technical Summary: The Senior Epic Systems Analyst III supports the Clinical Care and Patient Engagement Technologies organization by serving as a senior subject matter expert responsible for advanced analysis, design, configuration, implementation, and optimization of Epic applications. This role evaluates complex clinical and business requirements, translates them into scalable application solutions, and supports large projects, system implementations, and upgrades while ensuring alignment with organizational standards, Epic best practices, and regulatory requirements. Leveraging strong analytical and workflow design skills, the analyst identifies opportunities for improvement, enhances system functionality and user experience, and supports all phases of the application lifecycle-from requirements gathering and build to testing, implementation, optimization, and ongoing support. Working closely with clinical leaders, stakeholders, and cross-functional IT teams, the role acts as a trusted advisor to ensure the long-term stability, scalability, and effectiveness of enterprise Epic solutions. Job Summary: In addition to the responsibilities listed below, this position is responsible for system build, testing, validation, and ongoing support of assigned applications. This position will possess clinical or IT systems knowledge and experience to develop and support safe and high quality care using the electronic health record. This position will perform in depth and precise investigation and documentation of future- state operational specifications and application functionality. Performing analysis of application capabilities workflows, data collection, report details, and other clinical and/or technical issues associated with Epic software. This position is responsible for developing and documenting the internal procedures that will be used in conjunction with Epic applications. Some of the unique challenges this position will face include analyzing clinical and business operations and investigating user preferences; prioritizing & implementing requested system changes & updates; serving as a liaison between end users, third parties, and Epic implementation staff. This position develops and documents internal procedures, collects information and prepares specifications of system enhancements, analyzes functionality in new releases and tests each new release. Essential Responsibilities: Completes work assignments by applying up-to-date knowledge in subject area to meet deadlines; following procedures and policies, and applying data and resources to support projects or initiatives; collaborating with others, often cross-functionally, to solve business problems; supporting the completion of priorities, deadlines, and expectations; communicating progress and information; identifying and recommending ways to address improvement opportunities when possible; and escalating issues or risks as appropriate. Pursues self-development and effective relationships with others by sharing resources, information, and knowledge with coworkers and customers; listening, responding to, and seeking performance feedback; acknowledging strengths and weaknesses; assessing and responding to the needs of others; and adapting to and learning from change, difficulties, and feedback. Meets timelines to drive the delivery of appropriate, sustainable, and prompt solutions. Provides first and second level support for enterprise systems and systems in one or more additional IT domains by diagnosing, troubleshooting, and resolving complex incidents to minimize system issues. Supports stability, availability, and performance of enterprise systems (e.g., systems, applications, network, databases, storage, security) by monitoring systems to identify problems, trends, and opportunities for improvement. Assists technical and project team members to resolve system problems and application-specific issues. Escalates identified issues, risks or problems to lead administrators according to processes. Plans and performs complex system configuration. Supports communications with product users and suppliers to share information, identify opportunities, resolve problems, prioritize customer requirements, and maintain continuous improvement through customer feedback. Defines and tests maintenance and refresh activities. Participates in the installation, upgrade, or decommissioning of designated systems, products, and infrastructure. Assists with application-oriented administration and technical support for production and non-production environments. Supports vendor support activities, as appropriate. Recommends and executes performance tuning and optimization activities. Creates documentation of new and existing system configuration and procedural information, and reviews documentation of others. Minimum Qualifications: Minimum two (2) years experience working with EPIC or comparable health system software OR Minimum two (2) years scripting or programming experience. Bachelors degree in Computer Science, Engineering, Social Science, Education, Business, Health Care or related field and Minimum three (3) years working in IT or operations. Additional equivalent work experience may be substituted for the degree requirement.

Please note, this position is designated as flexible, which means the selected candidate may be required to report to the assigned office in Greensboro, NC at least part of the time each week. Technical Summary: This senior-level IT Infrastructure Engineer V operates within the Enterprise Architecture organization, delivering a mix of hands-on engineering, architecture leadership, and strategic influence focused on data center networking. The role is responsible for designing, validating, and evolving enterprise network capabilities that ensure high availability, resiliency, and operational consistency across on-premises and hybrid environments. The position combines deep network engineering expertise with architectural design and product ownership to define and implement standardized reference architectures, detailed network design documentation, and migration strategies aligned to business and technical requirements. The engineer plays a key role in both designing solutions and guiding their implementation, ensuring that network architectures are practical, scalable, and aligned with enterprise standards. Acting as a technical leader and architecture authority, the role evaluates whether solutions conform to existing standards or require the development of new patterns and frameworks. Through hands-on analysis of current-state infrastructure, the engineer identifies performance constraints, design gaps, and operational risks, delivering repeatable solutions that improve reliability, maximize uptime, and strengthen fault tolerance for mission-critical services. The role also supports business and strategic planning by providing ROM (Rough Order of Magnitude) pricing, contributing to business case development, and advising on trade-offs between cost, performance, and risk. It ensures alignment with regulatory requirements and internal governance policies, while maintaining oversight of vendor lifecycle and code certification compliance to keep network platforms secure, supported, and audit-ready. In leading data center transformation efforts, the IT Infrastructure Engineer V defines target-state architectures and drives migration strategies across initiatives such as consolidation, modernization, and hybrid cloud integration. The role works cross-functionally with engineering teams, operations, and stakeholders to translate architectural direction into actionable designs, validated implementations, and operational standards. By combining engineering execution, architectural rigor, and leadership influence, this role enables consistent decision-making, reduces operational risk, and delivers resilient, scalable network infrastructure that supports long-term enterprise growth. Job Summary: In addition to the responsibilities listed below, this position is responsible for managing resources to deliver network solutions to meet our customer requirements. Some of the unique challenges this position will face include managing and planning for a large scale network. Essential Responsibilities: Conducts or oversees business-specific projects by applying deep expertise in subject area; promoting adherence to all procedures and policies; developing work plans to meet business priorities and deadlines; determining and carrying out processes and methodologies; coordinating and delegating resources to accomplish organizational goals; partnering internally and externally to make effective business decisions; solving complex problems; escalating issues or risks, as appropriate; monitoring progress and results; recognizing and capitalizing on improvement opportunities; evaluating recommendations made; and influencing the completion of project tasks by others. Practices self-leadership and promotes learning in others by building relationships with cross-functional stakeholders; communicating information and providing advice to drive projects forward; influencing team members within assigned unit; listening and responding to, seeking, and addressing performance feedback; adapting to competing demands and new responsibilities; providing feedback to others, including upward feedback to leadership and mentoring junior team members; creating and executing plans to capitalize on strengths and improve opportunity areas; and adapting to and learning from change, difficulties, and feedback. As part of the IT Engineering job family, this position is responsible for leveraging DEVOPS, and both Waterfall and Agile practices, to design, develop, and deliver resilient, secure, multi-channel, high-volume, high-transaction, on/off-premise, cloud-based solutions. Provides consultation and expert technical advice on IT infrastructure planning, engineering, and architecture for assigned systems by assessing the implications of IT strategies on infrastructure capabilities. Provides some recommendations and input on options, risks, costs, and benefits for systems designs. Leverages partnerships with IT teams and key business partners to troubleshoot complex systems. Serves as a functional expert and collaborates with architects and software engineers to ensure functional specifications are converted into flexible, scalable, and maintainable system designs. Translates business requirements, and functional and non-functional requirements, into technical specifications that support integrated and sustainable designs for complex or high impact infrastructure systems by partnering with Business Analysts to understand business needs and functional specifications. Ensures system designs adhere to company architecture standards. Builds partnerships with counterparts in various IT Teams (e.g., database, operations, technical support) throughout system development and implementation. Serves as a technical expert for project teams throughout the implementation and maintenance of assigned enterprise infrastructure systems by defining and overseeing the documentation of detailed standards (e.g., guidelines, processes, procedures) for the introduction and maintenance of services. Mentors other technical resources throughout infrastructure systems development. Reviews and validates technical specifications and documentation for complex or multi-dimensional solutions. Leads the development and modification of solutions by identifying technical solutions to business problems. Collaborates with business leaders, Solutions, and lead enterprise architects to review business drivers, and establish a foundation for enterprise systems planning. Reviews benchmarking results, and provides information to support current and future infrastructure needs and projects to IT leadership. Provides preliminary conclusions. Benchmarks and evaluates IT trends and technologies to identify opportunities and considerations that impact ROI. Makes recommendations on resources required to maintain service levels and meet new demands. Guides and drives physical architecture design for new initiatives. Minimum Qualifications: Minimum six (6) years experience in network infrastructure planning, design, and implementation. Minimum two (2) years in a technical leadership role with or without direct reports. Bachelors degree in Computer Science, CIS, or related field and Minimum eight (8) years experience in an IT operations environment with technical experience in distributed technologies , systems development, and/or networking. Additional equivalent work experience may be substituted for the degree requirement. Additional Requirements:

Please note, this position is designated as flexible, which means the selected candidate may be required to report to the assigned office in Greensboro, NC at least part of the time each week. Technical Summary: This senior level Technology Controls Assessor Consultant V role serves within the Technology Risk Office-s Controls Assessment Services function, with a primary focus on supporting enterprise technology risk management through the assessment and validation of technology control design. The role evaluates whether technology projects are operating in alignment with established control expectations, regulatory obligations, enterprise standards, and organizational risk priorities. The position blends technology risk management, control assessment, stakeholder engagement, and advisory disciplines to support consistent, evidence-based evaluation of control design. The individual acts as a senior assessment partner to technology, cybersecurity, compliance, audit, and business stakeholders by assessing control requirements, identifying meaningful findings and providing actionable recommendations. The Technology Controls Assessor Consultant V collaborates across technical and non-technical teams to coordinate assessment activities, interpret control evidence, communicate results, and recommend improvements that reduce risk exposure, strengthen operational resilience, and support secure and reliable technology services. Job Summary: This position drives ITRM process and/or methodology for designated ITRM initiatives by leading or directing team members in the documentation of process and/or service requirements and guiding and influencing leadership in the development of the ITRM strategy. This role partners with leadership to help define goals, objectives, deliverables, and guardrails within the governance framework to ensure the development and implementation of efficient, effective, measurable, and sustainable ITRM processes and controls. This role also executes and plans ITRM compliance assessments, drives and manages the design and implementation of appropriate controls, and manages large-scale ITRM service delivery and engagements from planning to completion, including financials. Essential Responsibilities: Conducts or oversees business-specific projects by applying deep expertise in subject area; promoting adherence to all procedures and policies; developing work plans to meet business priorities and deadlines; determining and carrying out processes and methodologies; coordinating and delegating resources to accomplish organizational goals; partnering internally and externally to make effective business decisions; solving complex problems; escalating issues or risks, as appropriate; monitoring progress and results; recognizing and capitalizing on improvement opportunities; evaluating recommendations made; and influencing the completion of project tasks by others. Practices self-leadership and promotes learning in others by building relationships with cross-functional stakeholders; communicating information and providing advice to drive projects forward; influencing team members within assigned unit; listening and responding to, seeking, and addressing performance feedback; adapting to competing demands and new responsibilities; providing feedback to others, including upward feedback to leadership and mentoring junior team members; creating and executing plans to capitalize on strengths and improve opportunity areas; and adapting to and learning from change, difficulties, and feedback. Drives ITRM processes and/or methodology for designated ITRM initiatives by leading or directing team members in the documentation of process and/or service requirements and acceptance criteria from process owners and key stakeholders; guiding and influencing leadership in the development of the ITRM strategy; partnering with leadership to help define goals, objectives, deliverables, and guardrails within the governance framework to ensure the development and implementation of efficient, effective, measurable, and sustainable ITRM processes and controls; and collecting, analyzing, and reporting performance metrics using company software and reporting tools. Executes and plans ITRM compliance assessments and consulting projects by leading intake, planning and coordination activities for new or revisions to technology systems or services; and driving and managing the design and implementation of appropriate controls through the sustainment phase. Manages large-scale ITRM service delivery and engagements from planning to completion by managing multiple workstreams, including stakeholder communications and team mentorship; and managing and monitoring financials for assigned initiatives. Minimum Qualifications: Minimum four (4) years in an informal leadership role working with business or technical teams. Bachelors Degree in MIS, Information Security, Accounting, Finance, Audit, or related field and Minimum eight (8) years experience in IT risk management, compliance, auditing, or information security. Additional equivalent work experience in a directly related field may be substituted for the degree requirement.

Please note, this is not a fully remote position. The selected candidate may be required to report to the assigned office in Greensboro, NC 2-5 days per week. Technical Summary: The Incident Handler supports the monitoring, investigation, and triage of cybersecurity events across the enterprise by applying established procedures and security practices. This role conducts analysis of security alerts and incidents within an assigned domain, helping to identify potential threats, determine scope and impact, and support appropriate containment and remediation activities. The position collaborates with cross-functional Cyber Risk Defense Center teams to communicate findings, support incident response processes, and contribute to ongoing security operations and escalation efforts. This role also assists in identifying opportunities to improve security posture and participates in follow-up remediation and documentation activities to strengthen overall cyber defense capabilities. Job Summary: This individual contributor is primarily responsible for supporting the protection and maintenance of integrity and reliability of the security of data, systems and networks, while resolving problems with tools, systems and procedures. Essential Responsibilities: Completes work assignments by applying up-to-date knowledge in subject area to meet deadlines; following procedures and policies, and applying data and resources to support projects or initiatives; collaborating with others, often cross-functionally, to solve business problems; supporting the completion of priorities, deadlines, and expectations; communicating progress and information; identifying and recommending ways to address improvement opportunities when possible; and escalating issues or risks as appropriate. Pursues self-development and effective relationships with others by sharing resources, information, and knowledge with coworkers and customers; listening, responding to, and seeking performance feedback; acknowledging strengths and weaknesses; assessing and responding to the needs of others; and adapting to and learning from change, difficulties, and feedback. Provides proactive monitoring and/or response to known or emerging threats against the KP network. Effectively communicates investigative findings to non-technical audiences. Participates in regular operations meeting with Cyber Risk Defense Center (CRDC) teams. Identifies opportunities for cyber security improvements within assigned cyber defense domain. Works with the CRDC Policy Engineers and Remediation teams to contain identified issues and determine the best approach for improving security posture. Participates in follow-up remediation design and review. Conducts investigation and triage of security events within assigned domain. Performs data analysis in support of security event management processes, including root cause analysis. Provides on-call duties and after hours support of incident management as required. Supports incident response plans which may include after-hours support and coordination among responsible teams. Assists in the execution of incident handling processes which may include containment, protection, and remediation activities. Minimum Qualifications: Bachelors degree in Business Administration, Computer Science, Social Science, Mathematics, or related field and Minimum three (3) years experience in IT or a related field, including Minimum one (1) year in information security or network engineering. Additional equivalent work experience may be substituted for the degree requirement.

Please note, this is a fully onsite position at our facility in Greensboro, NC. Technical Summary: The Systems Administrator III, Health Systems supports the Clinical Care and Patient Engagement Technologies organization by serving as a senior subject matter expert responsible for advanced analysis, design, configuration, implementation, and optimization of Epic applications. This role evaluates complex clinical and business requirements, translates them into scalable application solutions, and supports large projects, system implementations, and upgrades while ensuring alignment with organizational standards, Epic best practices, and regulatory requirements. Leveraging strong analytical and workflow design skills, the analyst identifies opportunities for improvement, enhances system functionality and user experience, and supports all phases of the application lifecycle-from requirements gathering and build to testing, implementation, optimization, and ongoing support. Working closely with clinical leaders, stakeholders, and cross-functional IT teams, the role acts as a trusted advisor to ensure the long-term stability, scalability, and effectiveness of enterprise Epic solutions. Job Summary: In addition to the responsibilities listed below, this position is responsible for system build, testing, validation, and ongoing support of assigned applications. This position will possess clinical or IT systems knowledge and experience to develop and support safe and high quality care using the electronic health record. This position will perform in depth and precise investigation and documentation of future- state operational specifications and application functionality. Performing analysis of application capabilities workflows, data collection, report details, and other clinical and/or technical issues associated with Epic software. This position is responsible for developing and documenting the internal procedures that will be used in conjunction with Epic applications. Some of the unique challenges this position will face include analyzing clinical and business operations and investigating user preferences; prioritizing & implementing requested system changes & updates; serving as a liaison between end users, third parties, and Epic implementation staff. This position develops and documents internal procedures, collects information and prepares specifications of system enhancements, analyzes functionality in new releases and tests each new release. Essential Responsibilities: Completes work assignments by applying up-to-date knowledge in subject area to meet deadlines; following procedures and policies, and applying data and resources to support projects or initiatives; collaborating with others, often cross-functionally, to solve business problems; supporting the completion of priorities, deadlines, and expectations; communicating progress and information; identifying and recommending ways to address improvement opportunities when possible; and escalating issues or risks as appropriate. Pursues self-development and effective relationships with others by sharing resources, information, and knowledge with coworkers and customers; listening, responding to, and seeking performance feedback; acknowledging strengths and weaknesses; assessing and responding to the needs of others; and adapting to and learning from change, difficulties, and feedback. Meets timelines to drive the delivery of appropriate, sustainable, and prompt solutions. Provides first and second level support for enterprise systems and systems in one or more additional IT domains by diagnosing, troubleshooting, and resolving complex incidents to minimize system issues. Supports stability, availability, and performance of enterprise systems (e.g., systems, applications, network, databases, storage, security) by monitoring systems to identify problems, trends, and opportunities for improvement. Assists technical and project team members to resolve system problems and application-specific issues. Escalates identified issues, risks or problems to lead administrators according to processes. Plans and performs complex system configuration. Supports communications with product users and suppliers to share information, identify opportunities, resolve problems, prioritize customer requirements, and maintain continuous improvement through customer feedback. Defines and tests maintenance and refresh activities. Participates in the installation, upgrade, or decommissioning of designated systems, products, and infrastructure. Assists with application-oriented administration and technical support for production and non-production environments. Supports vendor support activities, as appropriate. Recommends and executes performance tuning and optimization activities. Creates documentation of new and existing system configuration and procedural information, and reviews documentation of others. Minimum Qualifications: Minimum two (2) years experience working with EPIC or comparable health system software OR Minimum two (2) years scripting or programming experience. Bachelors degree in Computer Science, Engineering, Social Science, Education, Business, Health Care or related field and Minimum three (3) years working in IT or operations. Additional equivalent work experience may be substituted for the degree requirement.

Job Summary: This senior technical expert drives enterprise Content Management System (CMS) strategy and leads the evolution of Adobe Experience Manager (AEM) use with proven ability to influence architecture and platform strategy in complex enterprise environments. Partnering with application and product teams, this role delivers scalable, secure, and high-performing digital solutions across cloud, CMS, digital marketing, content supply chain, workflow automation, DAM, and integration ecosystems. Provides architectural leadership and advisory support while ensuring platform reliability with and continuous improvement initiatives, incident management, and root cause analysis. Contributes to standards lifecycle management, governance processes, and reference architectures that guide solution design and investment decisions. Oversees CDN/NGINX configurations and automation to enable efficient, secure operations. Partners across architecture, engineering, security, infrastructure, and delivery teams to ensures alignment with strategic objectives, enforce architecture governance, define enterprise standards, and ensure effective balance between governance, operational excellence, risk management, and delivery efficiency. This senior level employee is primarily responsible for influencing and leveraging the technical direction of integrated business and/or enterprise application solutions and for serving as an expert for technical teams. This employee is accountable for ensuring software solutions are managed with full adherence to industry best practices. Essential Responsibilities: Drives the execution of multiple work streams by identifying customer and operational needs; developing and updating new procedures and policies; gaining cross-functional support for objectives and priorities; translating business strategy into actionable business requirements; obtaining and distributing resources; setting standards and measuring progress; removing obstacles that impact performance; guiding performance and developing contingency plans accordingly; solving highly complex issues; and influencing the completion of project tasks by others. Practices self-leadership and promotes learning in others by soliciting and acting on performance feedback; building collaborative, cross-functional relationships; communicating information and providing advice to drive projects forward; adapting to competing demands and new responsibilities; providing feedback to others, including upward feedback to leadership; influencing, mentoring, and coaching team members; fostering open dialogue amongst team members; evaluating and responding to the strengths and weaknesses of self and unit members; and adapting to and learning from change, difficulties, and feedback. Provides insight into recommendations for complex technical solutions that meet design and functional needs. Serves as an expert for innovative technical solutions that meet design and functional needs. Collaborates with architects and/or software consultants to ensure functional specifications are converted into flexible, scalable, and maintainable solution designs. Provides technical expertise for the development, configuration, or modification of integrated business and/or enterprise application solutions within various computing environments by providing insight, guidance, and an escalation point for the design and coding of component-based applications. Translates business requirements and functional specifications into physical program designs, code modules, stable application systems, and software solutions by partnering with Business Analysts and other team members to understand business needs and functional specifications. Leverages networks to drive collaboration between technical teams, architects, and/or software consultants, and ensure functional specifications are converted into flexible, scalable, and maintainable solution designs. Builds and maintains trusting relationships with internal customers, third party vendors, and senior management to ensure the alignment, buy-in, and support of diverse project stakeholders. Oversees the review and implementation of recommendations of technical solutions across multiple functions. Takes accountability for ensuring specific interfaces, methods, parameters, procedures, and functions support technical solutions and are aligned with architectural designs. Derives an overall strategy of data management, within an established Information Architecture, that supports the business model. Identifies information structures and detail to enable the development and secure operation of new information services. Takes overall responsibility for planning effective information storage, sharing, and publishing within the organization. Sets strategies for effective use of database technology taking account of the complex interrelations between hardware/software. Provides specialist expertise in the development, use, or operation of database management system tools and facilities. Provides expert knowledge in the selection, provision, and use of database architectures, software, and facilities, typically taking responsibility for a team of technical staff. Facilitates and serves as a technical expert for project teams throughout the release schedule of business and enterprise software solutions. Provides expertise and guidance to team members for systems incident responses for complex issues. Fosters and leverages partnerships with IT teams and vendors to ensure written code adheres to company architectural standards, design patterns, and technical specification. Maintains and enhances technical expertise and knowledge of industry trends by attending participating conferences, and developing a network with other IT industry experts. Leads consultation efforts to help ensure new and existing software solutions are developed with insight into industry best practices, strategies, and architectures. Provides expert technical advice and recommendations to others within the organization on matters related to software engineering, including market trends, and new programs and applications. Reviews and verifies resource estimates for complex technical design, coding, and testing efforts. Identifies specific interfaces, methods, parameters, procedures, and functions, as required, to support technical solutions, serving as an escalation point for complex or unresolved issues related to requirements translation. As part of the IT Engineering job family, this position is responsible for leveraging DEVOPS, and both Waterfall and Agile practices, to design, develop, and deliver resilient, secure, multi-channel, high-volume, high-transaction, on/off-premise, cloud-based solutions. Minimum Qualifications: Minimum six (6) years experience working on project(s) involving the implementation of solutions applying development life cycles (e.g., SDLC). Minimum four (4) years in a technical leadership role with or without direct reports. Bachelors degree in Computer Science, CIS, or related field and Minimum ten (10) years experience in software development or a related field. Additional equivalent work experience may be substituted for the degree requirement.

Job Summary: This senior level employee is primarily responsible for translating business requirements and functional specifications into software solutions, for contributing to and leveraging the technical direction for the development of integrated business and/or enterprise application solutions, and for serving as a technical expert for project teams while providing consultation to help ensure new and existing software solutions are developed. Essential Responsibilities: Conducts or oversees business-specific projects by applying deep expertise in subject area; promoting adherence to all procedures and policies; developing work plans to meet business priorities and deadlines; determining and carrying out processes and methodologies; coordinating and delegating resources to accomplish organizational goals; partnering internally and externally to make effective business decisions; solving complex problems; escalating issues or risks, as appropriate; monitoring progress and results; recognizing and capitalizing on improvement opportunities; evaluating recommendations made; and influencing the completion of project tasks by others. Practices self-leadership and promotes learning in others by building relationships with cross-functional stakeholders; communicating information and providing advice to drive projects forward; influencing team members within assigned unit; listening and responding to, seeking, and addressing performance feedback; adapting to competing demands and new responsibilities; providing feedback to others, including upward feedback to leadership and mentoring junior team members; creating and executing plans to capitalize on strengths and improve opportunity areas; and adapting to and learning from change, difficulties, and feedback. As part of the IT Engineering job family, this position is responsible for leveraging DEVOPS, and both Waterfall and Agile practices, to design, develop, and deliver resilient, secure, multi-channel, high-volume, high-transaction, on/off-premise, cloud-based solutions. Provides insight into recommendations for technical solutions that meet design and functional needs. Translates business requirements and functional specifications into physical program designs, code modules, stable application systems, and software solutions by partnering with Business Analysts and other team members to understand business needs and functional specifications. Ensures appropriate translation of business requirements and functional specifications into physical program designs, code modules, stable application systems, and software solutions by partnering with Business Analysts and other team members to understand business needs and functional specifications. Serves as an expert for innovative technical solutions that meet design and functional needs. Facilitates and serves as a technical expert for project teams throughout the release schedule of business and enterprise software solutions. Builds and maintains trusting relationships with internal customers, third party vendors, and senior management to ensure the alignment, buy-in, and support of diverse project stakeholders. Recommends complex technical solutions that meet design and functional needs. Collaborates with architects and/or software consultants to ensure functional specifications are converted into flexible, scalable, and maintainable solution designs. Provides expertise and guidance to team members for systems incident responses for complex issues. Provides implementation and post-implementation triage and support of business software solutions by programming and/or configuring enhancements to new or packaged-based systems and applications. Reviews and validates technical specifications and documentation. Identifies specific interfaces, methods, parameters, procedures, and functions to support technical solutions while incorporating architectural designs. Supports component integration testing (CIT) and user acceptance testing (UAT) for application initiatives by providing triage, attending test team meetings, keeping the QC up-to-date, performing fixes and unit testing, providing insight to testing teams in order to ensure the appropriate depth of test coverage, and supporting the development of proper documentation. Leads systems incident support and troubleshooting for complex and non-complex issues. Identifies specific interfaces, methods, parameters, procedures, and functions, as required, to support technical solutions serving as an escalation point for complex or unresolved issues related to requirements translation. Develops and validates complex testing scenarios to identify application errors and ensure software solutions meet functional specifications. Participates in all software development lifecycle phases by applying comprehensive understanding of company methodology, policies, standards, and internal and external controls. Develops, configures, or modifies basic to moderately complex integrated business and/or enterprise application solutions within various computing environments by designing and coding component-based applications using programming languages. Provides consultation to help ensure new and existing software solutions are developed with insight into industry best practices, strategies, and architectures. Builds partnerships with IT teams and vendors to ensure written code adheres to company architectural standards, design patterns, and technical specifications. Leads the development, validation, and execution of testing scenarios to identify application errors and ensure software solutions meet functional specifications. Leads, mentors, and trains other technical resources to develop software applications. Minimum Qualifications: Minimum five (5) years experience working on project(s) involving the implementation of solutions applying development life cycles (e.g., SDLC). Minimum two (2) years in a technical leadership role with or without direct reports. Bachelors degree in Computer Science, CIS, or related field and Minimum eight (8) years experience in software development or a related field. Additional equivalent work experience may be substituted for the degree requirement.

Please note, this position is designated as flexible, which means the selected candidate may be required to report to the assigned office in Greensboro, NC at least part of the time each week. Technical Summary: The IT Consultant III - Technology Lifecycle Management (TLM) is a senior individual contributor responsible for defining and managing Asset Management-related activities for IT hardware, including overseeing lifecycle and ensuring all assets are managed using defined systems of record and related tools. Additionally, the role will also be responsible for partnering with application owners and managers to define application wellness roadmaps and strategies that enable application and infrastructure modernization, while actively managing technical debt across the enterprise technology stack. This role operates within the Technology Lifecycle Management and Modernization (TLM) organization and partners closely with application teams, enterprise architecture, platform engineering, security, infrastructure, Datacenter Operations, Network Operations, Finance, and Compliance. Job Summary: This individual level contributor is primarily responsible for serving as a liaison between users and IT, defining business processes, and participating as a technical contributor on project teams. Essential Responsibilities: Completes work assignments by applying up-to-date knowledge in subject area to meet deadlines; following procedures and policies, and applying data and resources to support projects or initiatives; collaborating with others, often cross-functionally, to solve business problems; supporting the completion of priorities, deadlines, and expectations; communicating progress and information; identifying and recommending ways to address improvement opportunities when possible; and escalating issues or risks as appropriate. Pursues self-development and effective relationships with others by sharing resources, information, and knowledge with coworkers and customers; listening, responding to, and seeking performance feedback; acknowledging strengths and weaknesses; assessing and responding to the needs of others; and adapting to and learning from change, difficulties, and feedback. Develops requirements for process or system solutions within assigned business domain(s) by interfacing stakeholders and appropriate IT teams (for example, Solutions Delivery, Infrastructure, Enterprise Architecture). Develops an understanding of and executes requirements gathering methodologies to identify business, functional, and non-functional requirements (for example, SMART) within designated business domain. Assists in the development and documentation of comprehensive business cases to assess the costs, benefits, ROI, and Total Cost of Ownership (TCO) of proposed solutions. Supports the evolution of applications, systems, and/or processes to a desired future state by building and leveraging an up to date understanding of how current processes impact business operations for assigned domain(s). Maps current state against future state processes. Identifies the impact of requirements on upstream and downstream solution components. Provides recommendations to team or department leadership on how to integrate requirements with current systems and business processes for assigned domain(s). Identifies value gaps and opportunities for process enhancements or efficiencies. Supports solution design by researching how to help translate requirements into workable business solutions. Identifies and recommends additional data and/or services needed to address key business issues related to process or solutions design. Supports the evaluation of third-party vendors as directed. Recommends regional and/or national process improvements which align with sustainable best practices, and the strategic and tactical goals of the business. Supports continuous process improvement by participating in the development, implementation, and maintenance of standardized tools, templates, and processes across assigned business domain(s). Minimum Qualifications: Bachelors degree in Business Administration, Computer Science, CIS or related field and Minimum three (3) years experience in IT consulting, business analysis, or a related field. Additional equivalent work experience may be substituted for the degree requirement.

Please note, this is a fully onsite position at our facility in Greensboro, NC. Also, the selected candidate will need to be able to work Pacific time zone hours (normally 8am - 5pm PT / 11am - 8pm ET). And finally, there is a 1 week on-call rotation about once every 2 months. Technical Summary: This role will be responsible for supporting IRIS databases running on Linux operating systems that are hosted both on-prem and in cloud. These databases form the backbone of important Epic systems at Kaiser, such as Health Connect, Claims Connect, & Membership Connect. As such, internal client groups include stakeholders in both care delivery and health plan insurance. Typical responsibilities include installing, supporting, troubleshooting upgrades, patches, fixes, security, incident resolution, and an on-call rotation. Other responsibilities include working with vendors, such as Epic & Kyndryl, and using tools such as Tivoli Workload Scheduler (TWS). This role will also be involved with enterprise-wide initiatives, such as instance consolidations. Job Summary: In addition to the responsibilities listed below, this position is responsible for planning, designing, and building database systems that are stable, recoverable, and integrated with other available technology stacks for the purpose of efficient, secure data utilization. This includes understanding the interoperability between databases and other dependent technology stacks (performance scalability, stability, capacity planning, etc.), possessing familiarity with one dependent technology stack (e.g. windows admin, networking, storage, etc.), working with engineering teams to recommend alternate solutions, and consulting as a 2nd level technical expert on specific platforms. Some of the unique challenges this position will face include database considerations for a large, corporate enterprise and a high degree of complexity and non-uniformity. Essential Responsibilities: Completes work assignments and supports business-specific projects by applying expertise in subject area; supporting the development of work plans to meet business priorities and deadlines; ensuring team follows all procedures and policies; coordinating and assigning resources to accomplish priorities and deadlines; collaborating cross-functionally to make effective business decisions; solving complex problems; escalating high priority issues or risks, as appropriate; and recognizing and capitalizing on improvement opportunities. Practices self-development and promotes learning in others by proactively providing information, resources, advice, and expertise with coworkers and customers; building relationships with cross-functional stakeholders; influencing others through technical explanations and examples; adapting to competing demands and new responsibilities; listening and responding to, seeking, and addressing performance feedback; providing feedback to others and managers; creating and executing plans to capitalize on strengths and develop weaknesses; supporting team collaboration; and adapting to and learning from change, difficulties, and feedback. As part of the IT Engineering job family, this position is responsible for leveraging DEVOPS, and both Waterfall and Agile practices, to design, develop, and deliver resilient, secure, multi-channel, high-volume, high-transaction, on/off-premise, cloud-based solutions. Supports the review of team deliverables. Provides some recommendations and input on options, risks, costs, and benefits for systems designs. Collaborates with team members to develop project support plans, schedules, and assignments. Translates business and functional requirements into technical specifications that support integrated and sustainable designs for designated infrastructure systems by partnering with Business Analysts to understand business needs and functional specifications. Serves as a liaison with business partners, Solutions, and enterprise architects to define and understand target strategies. Collaborates with counterparts in various IT Teams (e.g., database, operations, technical support) throughout system development and implementation. Develops and modifies solutions by identifying technical solutions to business problems. Provides consultation and technical advice on IT infrastructure planning, engineering, and architecture for assigned systems by assessing the implications of IT strategies on infrastructure capabilities. Reviews and makes changes to technical specifications and documentation. Collaborates with IT teams and key business partners to troubleshoot complex systems and provides solutions, as appropriate. Evaluates existing systems to make recommendations on resources required to maintain service levels. Evaluates new service options, identifies issues and impacts, and provides recommendations on feasibility and ROI. Collaborates with architects and software engineers to ensure functional specifications are converted into flexible, scalable, and maintainable designs. Verifies system designs adhere to company architecture standards. Drives physical architecture design for new initiatives. Leads the implementation of assigned enterprise infrastructure systems to ensure successful deployment and operation by developing and documenting detailed standards (e.g., guidelines, processes, procedures) for the introduction and maintenance of services. Minimum Qualifications: Minimum three (3) years experience in the planning, design, and implementation of security solutions, including Minimum two (2) years experience in the configuration, implementation, troubleshooting, and operation of security technologies. Minimum one (1) year in a technical leadership role with or without direct reports. Bachelors degree in Computer Science, CIS, or related field and Minimum six (6) years experience in an IT operations environment with technical experience in distributed technologies, systems development, and/or networking. Additional equivalent work experience may be substituted for the degree requirement.

Technical Summary The Epic Systems Analyst III supports the Patient Access and Hospital Operations Technologies organization by serving as a senior-level subject matter expert responsible for the analysis, design, configuration, implementation, optimization, and ongoing support of Epic Prelude and related Patient Access applications, with secondary support for Epic Grand Central workflows. This role analyzes complex operational and business requirements and translates them into scalable, efficient technology solutions that align with organizational goals, Epic best practices, regulatory standards, and industry requirements. Leveraging advanced technical, analytical, and workflow design expertise, the Epic Systems Analyst III leads and supports enterprise initiatives focused on patient registration, identity management, insurance verification, eligibility, admissions, and patient access workflows, while also supporting Grand Central functionality related to patient movement, admissions, discharges, transfers (ADT), and hospital operations. The position identifies opportunities to improve system performance, data integrity, operational efficiency, and the patient and staff experience while supporting the full application lifecycle, including requirements gathering, design, configuration, testing, implementation, optimization, training, and production support. Working collaboratively with Patient Access, Revenue Cycle, Hospital Operations, clinical leaders, business stakeholders, vendors, and cross-functional IT teams, the Epic Systems Analyst III serves as a trusted advisor by providing strategic guidance and technical expertise to ensure the stability, scalability, interoperability, and long-term success of Epic Patient Access solutions. This role promotes standardized workflows, supports regulatory and operational compliance, and drives continuous improvement across patient registration, identity management, insurance eligibility, admissions, patient movement, and downstream system integrations. Job Summary: In addition to the responsibilities listed below, this position is responsible for system build, testing, validation, and ongoing support of assigned applications. This position will possess clinical or IT systems knowledge and experience to develop and support safe and high quality care using the electronic health record. This position will perform in depth and precise investigation and documentation of future- state operational specifications and application functionality. Performing analysis of application capabilities workflows, data collection, report details, and other clinical and/or technical issues associated with Epic software. This position is responsible for developing and documenting the internal procedures that will be used in conjunction with Epic applications. Some of the unique challenges this position will face include analyzing clinical and business operations and investigating user preferences; prioritizing & implementing requested system changes & updates; serving as a liaison between end users, third parties, and Epic implementation staff. This position develops and documents internal procedures, collects information and prepares specifications of system enhancements, analyzes functionality in new releases and tests each new release. Essential Responsibilities: Completes work assignments by applying up-to-date knowledge in subject area to meet deadlines; following procedures and policies, and applying data and resources to support projects or initiatives; collaborating with others, often cross-functionally, to solve business problems; supporting the completion of priorities, deadlines, and expectations; communicating progress and information; identifying and recommending ways to address improvement opportunities when possible; and escalating issues or risks as appropriate. Pursues self-development and effective relationships with others by sharing resources, information, and knowledge with coworkers and customers; listening, responding to, and seeking performance feedback; acknowledging strengths and weaknesses; assessing and responding to the needs of others; and adapting to and learning from change, difficulties, and feedback. Meets timelines to drive the delivery of appropriate, sustainable, and prompt solutions. Provides first and second level support for enterprise systems and systems in one or more additional IT domains by diagnosing, troubleshooting, and resolving complex incidents to minimize system issues. Supports stability, availability, and performance of enterprise systems (e.g., systems, applications, network, databases, storage, security) by monitoring systems to identify problems, trends, and opportunities for improvement. Assists technical and project team members to resolve system problems and application-specific issues. Escalates identified issues, risks or problems to lead administrators according to processes. Plans and performs complex system configuration. Supports communications with product users and suppliers to share information, identify opportunities, resolve problems, prioritize customer requirements, and maintain continuous improvement through customer feedback. Defines and tests maintenance and refresh activities. Participates in the installation, upgrade, or decommissioning of designated systems, products, and infrastructure. Assists with application-oriented administration and technical support for production and non-production environments. Supports vendor support activities, as appropriate. Recommends and executes performance tuning and optimization activities. Creates documentation of new and existing system configuration and procedural information, and reviews documentation of others. Minimum Qualifications: Minimum two (2) years experience working with EPIC or comparable health system software OR Minimum two (2) years scripting or programming experience. Bachelors degree in Computer Science, Engineering, Social Science, Education, Business, Health Care or related field and Minimum three (3) years working in IT or operations. Additional equivalent work experience may be substituted for the degree requirement.

Please note, this position is designated as flexible, which means the selected candidate may be required to report to the assigned office in Greensboro, NC at least part of the time each week. Technical Summary: Senior individual-contributor role within Kaiser Permanente's Developer Experience / DevSecOps Platform team, serving as technical authority and strategist for enterprise AI developer enablement. Leads through expertise and influence (non-people-manager), owning the GitHub platform ecosystem and AI-assisted developer tooling to deliver faster, safer, and more productive software development. Defines enterprise strategy for AI-assisted tools-GitHub Copilot, Claude Code, Cursor, and emerging solutions-in partnership with KP's AI Council and Enterprise Architecture. Designs and executes hands-on proofs of concept evaluating technical fit, security posture, and developer impact, collaborating with Information Security, Privacy, and Legal on risk and compliance. Delivers actionable adoption or retirement recommendations and operationalizes approved platforms under established standards. Owns GitHub Enterprise and AI tool platforms, defining standards, best practices, and guardrails enabling scalable, secure DevSecOps and AI-assisted workflows. Establishes governance, usage policies, lifecycle management, cost and chargeback models, and budget transparency, while managing vendor relationships, contracts, renewals, and roadmap alignment. Acts as developer advocate-leading training, enablement, documentation, and communities of practice, and representing developer needs to stakeholders. Defines and tracks productivity and quality metrics, measuring AI tooling impact on delivery speed, code quality, and ROI, communicating outcomes to senior leadership. Job Summary: This senior level employee is primarily responsible for influencing and leveraging the technical direction of integrated business and/or enterprise application solutions and for serving as an expert for technical teams. This employee is accountable for ensuring software solutions are managed with full adherence to industry best practices. Essential Responsibilities: Drives the execution of multiple work streams by identifying customer and operational needs; developing and updating new procedures and policies; gaining cross-functional support for objectives and priorities; translating business strategy into actionable business requirements; obtaining and distributing resources; setting standards and measuring progress; removing obstacles that impact performance; guiding performance and developing contingency plans accordingly; solving highly complex issues; and influencing the completion of project tasks by others. Practices self-leadership and promotes learning in others by soliciting and acting on performance feedback; building collaborative, cross-functional relationships; communicating information and providing advice to drive projects forward; adapting to competing demands and new responsibilities; providing feedback to others, including upward feedback to leadership; influencing, mentoring, and coaching team members; fostering open dialogue amongst team members; evaluating and responding to the strengths and weaknesses of self and unit members; and adapting to and learning from change, difficulties, and feedback. Provides insight into recommendations for complex technical solutions that meet design and functional needs. Serves as an expert for innovative technical solutions that meet design and functional needs. Collaborates with architects and/or software consultants to ensure functional specifications are converted into flexible, scalable, and maintainable solution designs. Provides technical expertise for the development, configuration, or modification of integrated business and/or enterprise application solutions within various computing environments by providing insight, guidance, and an escalation point for the design and coding of component-based applications. Translates business requirements and functional specifications into physical program designs, code modules, stable application systems, and software solutions by partnering with Business Analysts and other team members to understand business needs and functional specifications. Leverages networks to drive collaboration between technical teams, architects, and/or software consultants, and ensure functional specifications are converted into flexible, scalable, and maintainable solution designs. Builds and maintains trusting relationships with internal customers, third party vendors, and senior management to ensure the alignment, buy-in, and support of diverse project stakeholders. Oversees the review and implementation of recommendations of technical solutions across multiple functions. Takes accountability for ensuring specific interfaces, methods, parameters, procedures, and functions support technical solutions and are aligned with architectural designs. Derives an overall strategy of data management, within an established Information Architecture, that supports the business model. Identifies information structures and detail to enable the development and secure operation of new information services. Takes overall responsibility for planning effective information storage, sharing, and publishing within the organization. Sets strategies for effective use of database technology taking account of the complex interrelations between hardware/software. Provides specialist expertise in the development, use, or operation of database management system tools and facilities. Provides expert knowledge in the selection, provision, and use of database architectures, software, and facilities, typically taking responsibility for a team of technical staff. Facilitates and serves as a technical expert for project teams throughout the release schedule of business and enterprise software solutions. Provides expertise and guidance to team members for systems incident responses for complex issues. Fosters and leverages partnerships with IT teams and vendors to ensure written code adheres to company architectural standards, design patterns, and technical specification. Maintains and enhances technical expertise and knowledge of industry trends by attending participating conferences, and developing a network with other IT industry experts. Leads consultation efforts to help ensure new and existing software solutions are developed with insight into industry best practices, strategies, and architectures. Provides expert technical advice and recommendations to others within the organization on matters related to software engineering, including market trends, and new programs and applications. Reviews and verifies resource estimates for complex technical design, coding, and testing efforts. Identifies specific interfaces, methods, parameters, procedures, and functions, as required, to support technical solutions, serving as an escalation point for complex or unresolved issues related to requirements translation. As part of the IT Engineering job family, this position is responsible for leveraging DEVOPS, and both Waterfall and Agile practices, to design, develop, and deliver resilient, secure, multi-channel, high-volume, high-transaction, on/off-premise, cloud-based solutions. Minimum Qualifications: Minimum six (6) years experience working on project(s) involving the implementation of solutions applying development life cycles (e.g., SDLC). Minimum four (4) years in a technical leadership role with or without direct reports. Bachelors degree in Computer Science, CIS, or related field and Minimum ten (10) years experience in software development or a related field. Additional equivalent work experience may be substituted for the degree requirement.

Job Summary: In addition to the responsibilities listed below, this senior technical leader position is also responsible for leading the development of internet applications and software tools. This includes partnering with product teams to understand and define the product vision, and overseeing the development and support of end-to-end solutions including architecting, designing, developing, and testing member-facing applications/systems using cloud, content management systems (CMS) and traditional integrations. This position is also responsible for leading the development of cloud applications, CMS, and integration solutions on a variety of platforms; serving as a lead expert in the research and resolution of technical issues; recommending appropriate interventions/modifications on critical and/or escalated issues; and ensuring work processes and products meet KP IT security and development standards. Essential Responsibilities: Drives the execution of multiple work streams by identifying customer and operational needs; developing and updating new procedures and policies; gaining cross-functional support for objectives and priorities; translating business strategy into actionable business requirements; obtaining and distributing resources; setting standards and measuring progress; removing obstacles that impact performance; guiding performance and developing contingency plans accordingly; solving highly complex issues; and influencing the completion of project tasks by others. Minimum Qualifications: Bachelors degree in Computer Science, CIS, or related field and eight (8) years experience in software development or a related field. Additional equivalent work experience may be substituted for the degree requirement. Minimum six (6) years experience working on project(s) involving the implementation of solutions development life cycles (e.g., SDLC). Minimum four (4) years in a technical leadership role with or without direct reports. Minimum six (6) years experience developing and/or implementing web-based applications. Minimum four (4) years experience in developing and utilizing cloud based technologies (e.g., Microsoft Azure, AWS, GCP, etc.) Minimum four (4) years experience working with web application frameworks (e.g., Angular, HTML5, CSS, GraphQL, etc.) Additional Requirements:

Please note, this is a fully onsite position at our facility in Greensboro, NC. Technical Summary: The System Administrator III, Health Systems (Epic MyChart) supports the Clinical Care and Patient Engagement Technologies organization by serving as a senior-level subject matter expert responsible for the analysis, design, configuration, implementation, optimization, and ongoing support of Epic applications. This role evaluates complex clinical and business requirements and translates them into scalable, efficient technology solutions that align with organizational goals, Epic best practices, regulatory requirements, and industry standards. Leveraging advanced analytical, technical, and workflow design expertise, the Systems Administrator III, Health Systems (Epic MyChart) leads and supports large-scale projects, system implementations, upgrades, and optimization initiatives. The position identifies opportunities to improve system functionality, operational efficiency, and the end-user experience while supporting all phases of the application lifecycle, including requirements gathering, design, build, testing, implementation, training, optimization, and production support. Working collaboratively with clinical leaders, business stakeholders, vendors, and cross-functional IT teams, this role serves as a trusted advisor, providing strategic guidance and technical expertise to ensure the stability, scalability, performance, and long-term success of enterprise Epic solutions. Job Summary: In addition to the responsibilities listed below, this position is responsible for system build, testing, validation, and ongoing support of assigned applications. This position will possess clinical or IT systems knowledge and experience to develop and support safe and high quality care using the electronic health record. This position will perform in depth and precise investigation and documentation of future- state operational specifications and application functionality. Performing analysis of application capabilities workflows, data collection, report details, and other clinical and/or technical issues associated with Epic software. This position is responsible for developing and documenting the internal procedures that will be used in conjunction with Epic applications. Some of the unique challenges this position will face include analyzing clinical and business operations and investigating user preferences; prioritizing & implementing requested system changes & updates; serving as a liaison between end users, third parties, and Epic implementation staff. This position develops and documents internal procedures, collects information and prepares specifications of system enhancements, analyzes functionality in new releases and tests each new release. Essential Responsibilities: Completes work assignments by applying up-to-date knowledge in subject area to meet deadlines; following procedures and policies, and applying data and resources to support projects or initiatives; collaborating with others, often cross-functionally, to solve business problems; supporting the completion of priorities, deadlines, and expectations; communicating progress and information; identifying and recommending ways to address improvement opportunities when possible; and escalating issues or risks as appropriate. Pursues self-development and effective relationships with others by sharing resources, information, and knowledge with coworkers and customers; listening, responding to, and seeking performance feedback; acknowledging strengths and weaknesses; assessing and responding to the needs of others; and adapting to and learning from change, difficulties, and feedback. Meets timelines to drive the delivery of appropriate, sustainable, and prompt solutions. Provides first and second level support for enterprise systems and systems in one or more additional IT domains by diagnosing, troubleshooting, and resolving complex incidents to minimize system issues. Supports stability, availability, and performance of enterprise systems (e.g., systems, applications, network, databases, storage, security) by monitoring systems to identify problems, trends, and opportunities for improvement. Assists technical and project team members to resolve system problems and application-specific issues. Escalates identified issues, risks or problems to lead administrators according to processes. Plans and performs complex system configuration. Supports communications with product users and suppliers to share information, identify opportunities, resolve problems, prioritize customer requirements, and maintain continuous improvement through customer feedback. Defines and tests maintenance and refresh activities. Participates in the installation, upgrade, or decommissioning of designated systems, products, and infrastructure. Assists with application-oriented administration and technical support for production and non-production environments. Supports vendor support activities, as appropriate. Recommends and executes performance tuning and optimization activities. Creates documentation of new and existing system configuration and procedural information, and reviews documentation of others. Minimum Qualifications: Minimum two (2) years experience working with EPIC or comparable health system software OR Minimum two (2) years scripting or programming experience. Bachelors degree in Computer Science, Engineering, Social Science, Education, Business, Health Care or related field and Minimum three (3) years working in IT or operations. Additional equivalent work experience may be substituted for the degree requirement.

Please note, this is a fully onsite position at our facility in Greensboro, NC. Job Summary: In addition to the responsibilities listed below, this position is responsible for system build, testing, validation, and ongoing support of assigned applications. This position will possess clinical or IT systems knowledge and experience to develop and support safe and high quality care using the electronic health record. This position will perform in depth and precise investigation and documentation of future- state operational specifications and application functionality. Performing analysis of application capabilities workflows, data collection, report details, and other clinical and/or technical issues associated with Epic software. This position is responsible for developing and documenting the internal procedures that will be used in conjunction with Epic applications. Some of the unique challenges this position will face include analyzing clinical and business operations and investigating user preferences; prioritizing & implementing requested system changes & updates; serving as a liaison between end users, third parties, and Epic implementation staff. This position develops and documents internal procedures, collects information and prepares specifications of system enhancements, analyzes functionality in new releases and tests each new release. Essential Responsibilities: Completes work assignments by applying up-to-date knowledge in subject area to meet deadlines; following procedures and policies, and applying data and resources to support projects or initiatives; collaborating with others, often cross-functionally, to solve business problems; supporting the completion of priorities, deadlines, and expectations; communicating progress and information; identifying and recommending ways to address improvement opportunities when possible; and escalating issues or risks as appropriate. Pursues self-development and effective relationships with others by sharing resources, information, and knowledge with coworkers and customers; listening, responding to, and seeking performance feedback; acknowledging strengths and weaknesses; assessing and responding to the needs of others; and adapting to and learning from change, difficulties, and feedback. Meets timelines to drive the delivery of appropriate, sustainable, and prompt solutions. Provides first and second level support for enterprise systems and systems in one or more additional IT domains by diagnosing, troubleshooting, and resolving complex incidents to minimize system issues. Supports stability, availability, and performance of enterprise systems (e.g., systems, applications, network, databases, storage, security) by monitoring systems to identify problems, trends, and opportunities for improvement. Assists technical and project team members to resolve system problems and application-specific issues. Escalates identified issues, risks or problems to lead administrators according to processes. Plans and performs complex system configuration. Supports communications with product users and suppliers to share information, identify opportunities, resolve problems, prioritize customer requirements, and maintain continuous improvement through customer feedback. Defines and tests maintenance and refresh activities. Participates in the installation, upgrade, or decommissioning of designated systems, products, and infrastructure. Assists with application-oriented administration and technical support for production and non-production environments. Supports vendor support activities, as appropriate. Recommends and executes performance tuning and optimization activities. Creates documentation of new and existing system configuration and procedural information, and reviews documentation of others. Minimum Qualifications: Minimum two (2) years experience working with EPIC or comparable health system software OR Minimum two (2) years scripting or programming experience. Bachelors degree in Computer Science, Engineering, Social Science, Education, Business, Health Care or related field and Minimum three (3) years working in IT or operations. Additional equivalent work experience may be substituted for the degree requirement.

Please note, this position is designated as flexible, which means the selected candidate may be required to report to the assigned office in Greensboro, NC at least part of the time each week. Technical Summary: The Principal-level Incident Handler uses incident response, investigative, and forensics skills to respond to breaches implement containment measures, and investigate impacts. This includes appropriate data collection, preservation, mitigation, remediation requirements, and security improvement plans. The Incident Handler will utilize forensic best practices and provide chain of custody service for criminal investigations (e.g., employee situations, fraud, etc.). Job Summary: This senior level employee is primarily responsible for managing and directing the maintenance and protection of integrity and reliability of the security of data, systems and networks. Essential Responsibilities: Drives the execution of multiple work streams by identifying customer and operational needs; developing and updating new procedures and policies; gaining cross-functional support for objectives and priorities; translating business strategy into actionable business requirements; obtaining and distributing resources; setting standards and measuring progress; removing obstacles that impact performance; guiding performance and developing contingency plans accordingly; solving highly complex issues; and influencing the completion of project tasks by others. Practices self-leadership and promotes learning in others by soliciting and acting on performance feedback; building collaborative, cross-functional relationships; communicating information and providing advice to drive projects forward; adapting to competing demands and new responsibilities; providing feedback to others, including upward feedback to leadership; influencing, mentoring, and coaching team members; fostering open dialogue amongst team members; evaluating and responding to the strengths and weaknesses of self and unit members; and adapting to and learning from change, difficulties, and feedback. Leads team in the proactive monitoring and/or response to known or emerging threats against the KP network. Effectively communicates investigative findings to non-technical audiences. Provides consultation in regular operations meeting with Cyber Risk Defense Center (CRDC) teams. Drives closed loop processes on security efforts by providing feedback to the TDA leads and/or leadership. Demonstrates a consulting value by recommending adjustments to the collection strategy for deltas in scope, size, or emerging security threats. 3-3 Drives information fusion procedures across operations and engineering, including activities such as Use Case planning/development, Use Case quality assurance validation, and response procedure documentation. Serves as a liaison between stage teams and upper management by identifying issues, improvement areas, or security/architectural gaps and suggesting appropriate improvements. Drives the development of the CRDC intellectual capital by leading process or procedure improvements, consulting on brown bag training sessions, and leading the development of new training documents. Builds partnerships with the CRDC Policy Engineers and Remediation teams to contain identified issues and determine the best approach for improving security posture. Facilitates follow-up remediation design and review efforts related to highly complex security events. Leads the investigation and triage of a wide variety of security events across cyber security domains. Serves as a subject matter expert in performing complex data analyses to support security event management processes, including root cause analysis. Coordinates the response and resolution of high impact or critical cyber security incidents. Provides insight and influence in determining the strategic direction for the development and deployment of threat detection capabilities and/or incident response plans. Drives the development and implementation of incident detection and/or handling processes which may include containment, protection, and remediation activities. Minimum Qualifications: Minimum four (4) years in an informal leadership role working with project or technical teams. Bachelors degree in Business Administration, Computer Science, Social Science, Mathematics, or related field and Minimum ten (10) years experience in IT or a related field, including Minimum four (4) years in information security or network engineering. Additional equivalent work experience may be substituted for the degree requirement. Additional Requirements:

Please note, this position is designated as flexible, which means the selected candidate may be required to report to the assigned office in Greensboro, NC at least part of the time each week. Technical Summary: This senior-level technical and functional leader is responsible for defining product strategy, vision, and roadmaps-from ideation through launch-for complex products supporting Mental Health and Wellness care delivery. The role focuses on designing and advancing digital capabilities that improve access, care coordination, and clinician and member experiences across the continuum of mental health services. A key aspect of the role includes close partnership with mental health clinicians, operational leaders, and cross-functional teams to deeply understand clinical workflows and translate them into scalable, technology-enabled solutions. The individual will support and optimize core workflows which primarily use the Epic platforms, including Ambulatory, MyChart, and Cadence, as well as the associated integrations (e.g., HL7 and other interoperability frameworks), ensuring seamless workflows and data exchange across systems. Job Summary: This senior technical/functional leader role is primarily responsible for defining product strategy, vision, and product roadmaps from ideation to launch for complex or high impact products, and making decisions on new products or enhancements to bring to market. This includes leading the development of product enhancements based on validated learnings, serving as an expert facilitator and consultant for product teams and diverse stakeholder groups across the organization, and partnering with operations teams and market stakeholders to support product adoption. This role is also responsible for leading and driving internal and external discovery for new and existing products, identifying best in class marketplace innovation, driving prototyping and validation with end users, ensuring learnings are funneled to product roadmaps, overseeing efforts to track outcomes and key performance indicators, and leading and overseeing product team members to solve user problems on complex or high impact issues. Essential Responsibilities: Drives the execution of multiple work streams by identifying customer and operational needs; developing and updating new procedures and policies; gaining cross-functional support for objectives and priorities; translating business strategy into actionable business requirements; obtaining and distributing resources; setting standards and measuring progress; removing obstacles that impact performance; guiding performance and developing contingency plans accordingly; solving highly complex issues; and influencing the completion of project tasks by others. Practices self-leadership and promotes learning in others by soliciting and acting on performance feedback; building collaborative, cross-functional relationships; communicating information and providing advice to drive projects forward; adapting to competing demands and new responsibilities; providing feedback to others, including upward feedback to leadership; influencing, mentoring, and coaching team members; fostering open dialogue amongst team members; evaluating and responding to the strengths and weaknesses of self and unit members; and adapting to and learning from change, difficulties, and feedback. Defines and drives product strategy and vision, and develops product roadmaps from ideation to launch for complex or high impact products by making decisions on new products or enhancements to bring to market; evaluating potential business process changes, system impacts, and flow concepts to determine the viability of implementing desired enhancements; providing an end-to-end holistic view of how specific business processes and internal system configurations impact the user experience; leading the development of business cases for new products, improvements to existing products, and/or business ventures; defining, managing, and avoiding technical debt as appropriate; leading the development of product enhancements based on validated learnings; ensuring documentation clearly communicates customer/stakeholder needs to the product team; and working with team members to clarify features and requirements as necessary. Serves as an expert facilitator and consultant for the product team and diverse stakeholder groups across the organization throughout the product management life cycle by driving the resolution of inter-squad, cross-product and external dependencies, roadblocks and constraints; partnering with operations teams and market stakeholders to support product adoption; coordinating training efforts to build readiness for production support and operational readiness teams; leading feature demos for key stakeholders; providing advanced product expertise, peer training, and consultation as appropriate; ensuring adherence to enterprise compliance standards; and managing technology risks as appropriate. Leads and drives internal and external discovery for new and existing products by partnering with key stakeholders to identify business needs; identifying best in class marketplace innovation; driving prototyping and validation with end users with support from UX design and research, engineering, and other stakeholders as appropriate; and ensuring learnings are funneled to the product roadmap. Oversees the tracking of key performance indicators by defining and tracking KPIs and performance metrics (e.g., speed, quality, etc.); reviewing analytical dashboards; assessing and verifying KPI alignment; and leading the development and maintenance of ad hoc reports, status updates, and presentation decks for key stakeholders and leadership. Leads and oversees product team members to solve user problems for complex or high impact issues by prioritizing the work backlog to ensure balance across new development, non-functional requirements, and technical work (e.g., maintenance, support, technical debt, etc.); and serving as a lead partner and expert on competitive and user research/testing, experimentation, and/or design thinking initiatives. Minimum Qualifications: Bachelors degree in Computer Science, Business Administration, Information Systems Management, Data Analytics, Engineering, Social Science, or related field and minimum ten (10) years experience in product management, project management, IT consulting, product development or support, business/system analysis, or a directly related field. Additional equivalent work experience in a directly related field may be substituted for the degree requirement. Advanced degrees may be substituted for a portion of the work experience requirements. Minimum five (5) years experience working in product management, including product discovery and developing short-term and long-term product strategies. Minimum two (2) years experience developing and validating business cases, including identifying value of investment projects. Minimum three (3) years experience working with agile teams, including familiarity with scrum ceremonies and agile best practices. Minimum three (3) years experience in strategic planning and building product roadmaps. Minimum four (4) years experience in a leadership role with or without direct reports.

Job Summary: In addition to the responsibilities listed below, this senior individual contributor position is responsible for developing applications for Android and/or iOS devices by leveraging Agile methodologies to design and implement new customer-facing features; collaborating with product management and UX teams to create fun, easy-to-use client applications which maximize the user experience; and adhering to standard mobile device security practices. This position will also be responsible for contributing to the overall architecture of KPs mobile technologies. Essential Responsibilities: Completes work assignments and supports business-specific projects by applying expertise in subject area; supporting the development of work plans to meet business priorities and deadlines; ensuring team follows all procedures and policies; coordinating and assigning resources to accomplish priorities and deadlines; collaborating cross-functionally to make effective business decisions; solving complex problems; escalating high priority issues or risks, as appropriate; and recognizing and capitalizing on improvement opportunities. Minimum Qualifications: Bachelors degree in Computer Science, CIS, or related field and four (4) years experience in software development or a related field. Additional equivalent work experience may be substituted for the degree requirement. Minimum three (3) years experience working on project(s) involving the implementation of solutions development life cycles (e.g., SDLC). Minimum one (1) year in a technical leadership role with or without direct reports. Minimum three (3) years experience developing and/or implementing mobile applications. Additional Requirements:

Job Summary: This individual contributor is primarily responsible for translating business requirements and functional specifications into software solutions, for assisting in contributing to and leveraging the technical direction for the development of integrated business and/or enterprise application solutions, and for providing consultation to help ensure new and existing software solutions are developed. Essential Responsibilities: Completes work assignments and supports business-specific projects by applying expertise in subject area; supporting the development of work plans to meet business priorities and deadlines; ensuring team follows all procedures and policies; coordinating and assigning resources to accomplish priorities and deadlines; collaborating cross-functionally to make effective business decisions; solving complex problems; escalating high priority issues or risks, as appropriate; and recognizing and capitalizing on improvement opportunities. Practices self-development and promotes learning in others by proactively providing information, resources, advice, and expertise with coworkers and customers; building relationships with cross-functional stakeholders; influencing others through technical explanations and examples; adapting to competing demands and new responsibilities; listening and responding to, seeking, and addressing performance feedback; providing feedback to others and managers; creating and executing plans to capitalize on strengths and develop weaknesses; supporting team collaboration; and adapting to and learning from change, difficulties, and feedback. As part of the IT Engineering job family, this position is responsible for leveraging DEVOPS, and both Waterfall and Agile practices, to design, develop, and deliver resilient, secure, multi-channel, high-volume, high-transaction, on/off-premise, cloud-based solutions. Provides insight into recommendations for technical solutions that meet design and functional needs. Translates business requirements and functional specifications into physical program designs, code modules, stable application systems, and software solutions by partnering with Business Analysts and other team members to understand business needs and functional specifications. Assists in identification of specific interfaces, methods, parameters, procedures, and functions, as required, to support technical solutions. Leads systems incident support and troubleshooting for complex and non-complex issues. Supports component integration testing (CIT) and user acceptance testing (UAT) for application initiatives by providing triage, attending test team meetings, keeping the QC up-to-date, performing fixes and unit testing, providing insight to testing teams in order to ensure the appropriate depth of test coverage, and supporting the development of proper documentation. Builds and maintains trusting relationships with internal customers and third party vendors to ensure the alignment, buy-in, and support of diverse project stakeholders. Reviews and validates technical specifications and documentation. Identifies specific interfaces, methods, parameters, procedures, and functions to support technical solutions while incorporating architectural designs. Collaborates with architects and/or software consultants to ensure functional specifications are converted into flexible, scalable, and maintainable solution designs. Provides implementation and post-implementation triage and support of business software solutions by programming and/or configuring enhancements to new or packaged-based systems and applications. Reviews and makes changes to technical specifications and documentation. Develops and executes unit testing to identify application errors and ensure software solutions meet functional specifications. Writes technical specifications and documentation. Ensures new and existing software solutions are developed with insight into industry best practices, strategies, and architectures. Builds partnerships with IT teams and vendors to ensure written code adheres to company architectural standards, design patterns, and technical specifications. Leads, mentors, and trains other technical resources to develop software applications. Develops, configures, or modifies basic to moderately complex integrated business and/or enterprise application solutions within various computing environments by designing and coding component-based applications using programming languages. Participates and coaches others in all software development lifecycle phases by applying and sharing an in-depth understanding of company and industry methodologies, policies, standards, and controls. Assists with project estimation throughout the PLC. Develops and maintains specialist knowledge of database concepts, object and data modeling techniques and design principles, and a detailed knowledge of database architectures, software, and facilities. Analyses data requirements to establish, modify, or maintain object/data models. Evaluates potential solutions, demonstrating, installing, and commissioning selected products. Takes responsibility for the accessibility, retrievability, and security of specific subsets of information. Provides advice on the transformation of information from one format/medium to another, where appropriate. Maintains and implements information handling procedures. Enables the availability, integrity, and search ability of information through the application of formal data structures and protection measures. Manipulates specific data from information services to satisfy local or specific information needs. Minimum Qualifications: Minimum three (3) years experience working on project(s) involving the implementation of solutions applying development life cycles (e.g., SDLC). Minimum one (1) year in a technical leadership role with or without direct reports. Bachelors degree in Computer Science, CIS, or related field and Minimum six (6) years experience in software development or a related field. Additional equivalent work experience may be substituted for the degree requirement.

Position Number: 002951 Functional Title: Telecom Infrastructure Engineer Position Type: Staff Position Eclass: EP - EHRA 12 mo leave earning University Information: Located in North Carolina's third largest city, UNC Greensboro is among the most diverse, learner-centered public research universities in the state, with 18,000 students in eight colleges and schools pursuing more than 150 areas of undergraduate and over 200 areas of graduate study. UNCG continues to be recognized nationally for academic excellence, access, and affordability. UNCG is ranked No. 1 most affordable institution in North Carolina for net cost by the N.Y. Times and No. 1 in North Carolina for social mobility by The Wall Street Journal - helping first-generation and lower-income students find paths to prosperity. Designated an Innovation and Economic Prosperity University by the Association of Public and Land-grant Universities, UNCG is a community-engaged research institution with a portfolio of more than $67M in research and creative activity. The University's 2,600 staff help create an annual economic impact for the Piedmont Triad region in excess of $1B. Primary Purpose of the Organizational Unit: The ITS Enterprise Technology Infrastructure team manages the organization's network, communication systems, IT facilities, research infrastructure, enterprisesystems, and data infrastructure to ensure robust, secure, and high-performance IT operations. This department supports critical technological functions across the enterprise, enabling seamlessconnectivity, advanced research capabilities, and efficient data management. Position Summary: The primary purpose of this position is to architect, manage, and maintain high-performance/high-availability information transport systems infrastructure that supports enterprise technology services: Provides cabling/wiring services for UNCG's Layer 1 network/communications infrastructure. Designs, manages, and installs Commscope and Corning cabling systems in accordance with University design guidelines and standards. Ensures the timely repair of UNCG's inside cable plant and outside cable plant. Collaborates with other ITS teams, the UNCG Facilities department, Designers, and Contractors to ensure UNCG's structured cabling systems are properly designed, built, and protected during construction and renovation projects. Minimum Qualifications: Mid-career with Master's and 1-2 yrs experience; or Bachelor's and 2-4 yrs experience; or equivalent education/experience. Recruitment Range: Salary commensurate with experience Org : Info Technology Services - 23101 Job Open Date: 12/19/2025 For Best Consideration Date: 01/05/2026 Open Until Filled: Yes FTE: 1.000 Type of Appointment: Permanent Number of Months per Year: 12 FLSA: Exempt Percentage Of Time: 20 Key Responsibility: Fiber Infrastructure Essential Tasks: Provide operational oversight and manage the campus fiber optic infrastructure, including duct bank, fiber optic backbone, and building tie-ins. Maintain records of fiber infrastructure, including allocations and usage. Respond to calls on the UNCG Fiber Identification Line and provide emergency response to fiber violations. Maintain and manage agreements with UNCG departments and external entities, as appropriate, to provide request fulfillment, emergency break/fix, and outside plant locate services. Percentage Of Time: 20 Key Responsibility: Network Wiring Essential Tasks: Manage the University's inside cable plant, providing operational oversight in the implementation and management of Layer 1 communications infrastructure for data center, building distribution, and telecom facilities that enable network connectivity. Design, develop, and document processes and procedures required to operate and maintain network wiring, including horizontal and vertical cabling. Design and manage University telecommunications standards and ensure publication as needed. Percentage Of Time: 20 Key Responsibility: Request Fulfillment Essential Tasks: Lead and manage request fulfillment for moves, adds, and changes to Layer 1 communications infrastructure. Manage the customer quote development and delivery process, providing scope of work, budgetary estimates (one-time and ongoing) for information transport systems and installations as requested, and expected timelines. Develop implementation plans and manage work activities that may include procurement, coordination with other entities, site visits and inspections, and chargeback to the customer. Percentage Of Time: 30 Key Responsibility: Construction / Renovation Support Essential Tasks: Provide telecommunications transport system design and consulting support on new construction and renovation projects. As the liaison between construction project managers and ITS, ensure functional teams understand deliverables for each project, including scope of work, expected timelines, and budgetary constraints. Actively participate in construction projects, providing technical reviews, written comments, inspections, and escalation support at each phase from inception to completion. Evaluate design and budgeting alternatives to provide the most efficient information transport capability using current design standards. Percentage Of Time: 10 Key Responsibility: Strategic Planning Essential Tasks: Utilize knowledge base and expertise to develop and execute long-range plans for the University's Layer 1 infrastructure, including underground fiber optic backbone, aerial fiber runs, and horizontal/vertical network cabling. Identify and provide funding requirements to ensure the continued operation of Layer 1 fiber optic and Ethernet infrastructure. Research new technology to determine feasibility, costs, and compatibility with current systems. Present highly complex technical solutions in an understandable format to critical leadership and client stakeholders, both internal and external to UNCG. Physical Effort: Hand Movement-Repetitive Motions - f, Reading - f, Writing - f, Hearing - f, Talking - f, Sitting - f Work Environment: Inside - c

Position Number: 012583 Functional Title: Information Security Professional Position Type: Staff Position Eclass: EP - EHRA 12 mo leave earning University Information: Located in North Carolina's third largest city, UNC Greensboro is among the most diverse, learner-centered public research universities in the state, with 18,000 students in eight colleges and schools pursuing more than 150 areas of undergraduate and over 200 areas of graduate study. UNCG continues to be recognized nationally for academic excellence, access, and affordability. UNCG is ranked No. 1 most affordable institution in North Carolina for net cost by the N.Y. Times and No. 1 in North Carolina for social mobility by The Wall Street Journal - helping first-generation and lower-income students find paths to prosperity. Designated an Innovation and Economic Prosperity University by the Association of Public and Land-grant Universities, UNCG is a community-engaged research institution with a portfolio of more than $67M in research and creative activity. The University's 2,600 staff help create an annual economic impact for the Piedmont Triad region in excess of $1B. Primary Purpose of the Organizational Unit: The Information Security Office is a subset within the Division of Information Technology Services (ITS). The Information Security Office is charged with providing active information security & riskmanagement services, incident management, information security controls, education, and guidance for the protection of UNCG's information assets and information technology environment. The overall objective is to provide confidentiality, integrity and availability services for teaching and learning, research, service, and the conduct of university business and also supporting university's compliance with regulatory requirements. Position Summary: We are seeking a highly skilled Security Architect with 5 to 7+ years of experience and expertise in cloud security, vulnerability management, BC/DR and AI governance. The ideal candidate will drive innovation while ensuring operational resilience, compliance, and effective risk mitigation across on-prem and hybrid cloud environments. This Information Security Professional position contributes to the division's role of ensuring university compliance with federal and state laws and regulation, serving as the advisory and support resource for HIPAA Security Rule, FERPA and DMCA compliance, records management, and compliance with restricted data laws and policies - such as PII, ePHI, and educational information. Minimum Qualifications: A Bachelor's or Master's degree in a technical field with at least 5 to 7 years of relevant experience, or equivalent combination of education/experience Certifications such as CISSP, CRISC, CCSP, Microsoft Certified: Security, Compliance, and Identity Fundamentals, or equivalent. Azure/AWS/AI Certifications Proven experience in security architecture and AI governance. Expertise in Microsoft security tools (Azure Security, Defender Suite, Purview, Sentinel). Proficient in scripting languages for automation (PowerShell, Python, Bash). Familiarity with compliance frameworks like NIST, ISO 27001/2, HIPAA, and AI governance standards. Strong analytical, communication, and collaboration skills. Preferred Qualifications: Recruitment Range: Salary commensurate with experience Org : Info Technology Services - 23101 Job Open Date: 08/26/2025 Open Until Filled: Yes FTE: 1.000 Type of Appointment: Permanent Number of Months per Year: 12 FLSA: Exempt Percentage Of Time: 30% Key Responsibility: Security Architect Essential Tasks: Conduct security architecture reviews, risk assessments, threat modeling, and cloud configuration audits (Azure & AWS). Collaborate with AI/ML teams to identify and mitigate risks related to AI, including data privacy, model security, and adversarial threats. Develop and implement robust security frameworks, focusing on IAM & Data Security, Cloud & Network Security. Percentage Of Time: 20% Key Responsibility: Cloud and AI Security Essential Tasks: Monitor and optimize security posture using Microsoft Azure tools (Defender for Cloud, Sentinel, Azure AD) and the Microsoft Defender Suite (Endpoint, Identity, Office 365, Cloud Apps). Secure AI/ML models and data pipelines while addressing governance risks. Percentage Of Time: 20% Key Responsibility: Data Protection and Governance Essential Tasks: Design and implement advanced DLP policies via Microsoft Purview. Ensure compliance with NIST and ISO frameworks, CIS controls, HIPAA, AI governance standards (ISO 42001/23894) and data protection regulations. Percentage Of Time: 10% Key Responsibility: Incident Response & Threat Detection Essential Tasks: Experienced in incident response using SIEM/SOAR platforms with automation where applicable. Perform vulnerability assessments across hybrid environments and ensure timely remediation and patch management coordination. Percentage Of Time: 10% Key Responsibility: Operational Resilience Essential Tasks: Develop and maintain comprehensive BC/DR plans, conducting annual exercises for continuous process improvement. Conduct business impact analyses to prioritize remediation strategies. Percentage Of Time: 5% Key Responsibility: Automation & Reporting Essential Tasks: Build dashboards and custom security reports using Splunk, Power BI, Microsoft Sentinel, or equivalent. Automate repetitive security tasks using scripting languages (PowerShell, Python, Bash). Percentage Of Time: 5% Key Responsibility: Training & Awareness Essential Tasks: Conduct DLP policy enforcement, AI security education, and annual security awareness training. Stay ahead of emerging threats and regulatory developments in cloud, data, and AI security domains. Physical Effort: Hand Movement-Repetitive Motions - F, Finger Dexterity - f, Reading - f, Writing - F, Hearing - f, Talking - f, Sitting - f Work Environment: Inside - c

Functional Title: Temp Pool Tech Support Technician Position Type: Temporary Staff Position Eclass: TBD University Information: UNC Greensboro, located in the Piedmont Triad region of North Carolina, is 1 of only 57 doctoral institutions recognized by the Carnegie Foundation for both higher research activity and community engagement. Founded in 1891 and one of the original three UNC System institutions, UNC Greensboro is one of the most diverse universities in the state with 20,000+ students, and 3,000+ faculty and staff members representing 90+ nationalities. With 17 Division I athletic teams, 85 undergraduate degrees in over 125 areas of study, as well as 74 master's and 32 doctoral programs, UNC Greensboro is consistently recognized nationally among the top universities for academic excellence and value, with noted strengths in health and wellness, visual and performing arts, nursing, education, and more. For additional information, please visit uncg.edu and follow UNCG on Facebook , Twitter , and Instagram . Primary Purpose of the Organizational Unit: Organizational units will vary. Position Summary: The Department of Human Resources is seeking qualified individuals to consider for temporary Tech Support Technician positions that MAY become available on campus. When a UNCG Department is in need of a temporary Tech Support Technician, qualified applicants who have applied to this currently active temporary pool will be considered. Duties and Responsibilities could include, but are not limited to the following: Personal desktop and device support; Software updates; System Maintenance; Communication and Information; Website Maintenance and Development Other duties assigned by a Supervisor Minimum Qualifications: Graduation from high school and one year in the field of technology related to the positions' role. Computer coursework may be substituted year for year for the required experience; or an equivalent combination of education and experience. Journey level requires an additional six (6) months experience Advanced level requires an additional one (1) year of experience Preferred Qualifications: Tech Support experience in higher education Tenure Status: N/A Special Instructions to Applicants: IMPORTANT NOTICE TO APPLICANTS: This posting will remain active for one quarter (roughly ninety (90) days). After the quarterly cycle, this posting will close and the application will be cancelled. You may then re-apply to the new active posting. The Close Date listed indicates when this quarterly posting will close. You must complete and submit an electronic application for employment to be considered. Resumes will not be accepted in lieu of completing an electronic application. The application must be completed in full detail for your qualifications to be considered. Applications are not complete until an online confirmation number is received at the end of the application process. Recruitment Range: $15.00 - $34.62 per hour (Minimum - Advanced Market Rate) Temporary positions are paid on an hourly rate basis. Rate will be approved by Human Resources. Recruitment Range: Dependent upon funding availability. Needs to be approved by Human Resources. Org : Human Resources - 58401 Job Open Date: 01/01/2026 Job Close Date: 03/31/2026 Open Until Filled: No FTE: Varies by position Type of Appointment: Temporary Number of Months per Year: 11 FLSA: Non-Exempt Physical Effort: Vision-Skilled Trades, Reading, Writing, Vision-Preparing/Analyzing figures, Vision-Visual inspection, Talking, Standing, Sitting, Walking, Lifting-0-30 lbs.

Position Number: 998055 Functional Title: Technology Support Analyst Position Type: Staff Position Eclass: EP - EHRA 12 mo leave earning University Information: Located in North Carolina's third largest city, UNC Greensboro is among the most diverse, learner-centered public research universities in the state, with 18,000 students in eight colleges and schools pursuing more than 150 areas of undergraduate and over 200 areas of graduate study. UNCG continues to be recognized nationally for academic excellence, access, and affordability. UNCG is ranked No. 1 most affordable institution in North Carolina for net cost by the N.Y. Times and No. 1 in North Carolina for social mobility by The Wall Street Journal - helping first-generation and lower-income students find paths to prosperity. Designated an Innovation and Economic Prosperity University by the Association of Public and Land-grant Universities, UNCG is a community-engaged research institution with a portfolio of more than $67M in research and creative activity. The University's 2,600 staff help create an annual economic impact for the Piedmont Triad region in excess of $1B. Primary Purpose of the Organizational Unit: The University Controller's Office serves the campus community as well as federal, state, and other entities by providing administration of the general ledger, disbursement processing for payroll and accounts payable, and receipt processing for all University funds. Financial reporting duties are performed. Position Summary: Positions in this banded class conduct analytical work providing consultation, support, and/or training to end-users/clients of computer or other technology based systems. Employees may provide technical support of hardware, applications, operating systems, and networking. This function requires a broad understanding of a variety of technologies to effectively support end-users/clients. These employees are not usually involved in application development or network design, but may participate in system integration and network analysis activities. This work requires strong communication skills, and ability to effectively interact with a broad range of end-users/clients and an ability to use a variety of technical resources for providing this support. Employees at this level may provide routine and non-routine support for a wide range of technologies, or may provide in-depth support for a more narrowly-defined area of technology. These employees may be responsible for oversight of programs or projects. Minimum Qualifications: Bachelor's degree in computer science, information technology, business administration, or a related discipline. Five or more years of experience in a process improvement, technical support or IT systems administration role. Strong communication skills and the ability to facilitate communication across various disciplines. Experience with financial systems and data management. Preferred Qualifications: Experience with financial systems such as DebtBook, QuickBooks, IntelleCheck, NCFS, NCID, and Core Banking, Chrome River, and Jaggaer Invoicing. Proficiency with Microsoft Office applications and M365. Familiarity with ServiceNow or other IT ticketing systems. Recruitment Range: $74,985 Org : Office of the Controller - 56202 Job Open Date: 06/18/2025 Open Until Filled: Yes FTE: 1.000 Type of Appointment: Permanent Number of Months per Year: 12 FLSA: Exempt Percentage Of Time: 40% Key Responsibility: Departmental Application Support Essential Tasks: Serve as software administrator for departmentally supported applications (Chrome River, etc.). Act as front line support resource for these applications and serve as primary contact with these software vendors. Coordinates change management and communication needs with central IT to promote transparency for maintenance and status during system outages for these applications. Coordinates testing and validation activities for enterprise application maintenance with departmental staff. Percentage Of Time: 30% Key Responsibility: Productivity Support, Training & Access Management Essential Tasks: Act as the department technology coordinator between the Controller's Office and IT (includes support for access, storage & data management, and productivity platform use). Assist in logging, tracking, and monitoring support tickets and service requests. Develop and deliver area-specific training for staff on technologies supporting day-to-day operations. Provide area-specific technology training when onboarding new team members. Percentage Of Time: 5% Key Responsibility: End Point Device & Asset Management Essential Tasks: Maintain, track, and report on all hardware and software assets assigned to the department. Coordinate endpoint department computing devices refresh and any need for spare parts, repairs, and peripherals through CHiP (campus hardware procurement) program. Arrange for the proper disposal of outdated hardware. Printing support Percentage Of Time: 25% Key Responsibility: Process Support, Improvement & Compliance Essential Tasks: Supports recurring departmental processes, including procedures like year-end, 13th month, etc. Including supporting data file transfers necessary for day-to-day operations. Collaborate with business analysts in central technology planning role to establish prioritized technology needs. Identify opportunities and implement changes to improve departmental processes and workflows. Ensure business processes are compliant with internal controls, system office and university policies, and external audit requirements. Assist in creating and maintaining standard operating procedures and business process documentation. Physical Effort: Hand Movement-Repetitive Motions - f, Hand Movement-Grasping - f, Holding - o, Finger Dexterity - f, Vision-Skilled Trades - c, Reading - c, Writing - o, Eye-hand coordination - f, Vision-Color Distinction - f, Vision-Preparing/Analyzing figures - f, Vision-Visual inspection - f, Hearing - f, Talking - f, Standing - o, Sitting - d, Walking - o, Lifting-0-30 lbs. - o, Pushing/Pulling - o, Climbing-Stairs - o, Bending - o, Squatting - o, Reaching - o Work Environment: Driving - Car/Truck - o, Inside - c

Position Number: 998039 Functional Title: Data Analyst Position Type: Staff Position Eclass: EP - EHRA 12 mo leave earning University Information: Located in North Carolina's third largest city, UNC Greensboro is among the most diverse, learner-centered public research universities in the state, with 18,000 students in eight colleges and schools pursuing more than 150 areas of undergraduate and over 200 areas of graduate study. UNCG continues to be recognized nationally for academic excellence, access, and affordability. UNCG is ranked No. 1 most affordable institution in North Carolina for net cost by the N.Y. Times and No. 1 in North Carolina for social mobility by The Wall Street Journal - helping first-generation and lower-income students find paths to prosperity. Designated an Innovation and Economic Prosperity University by the Association of Public and Land-grant Universities, UNCG is a community-engaged research institution with a portfolio of more than $67M in research and creative activity. The University's 2,600 staff help create an annual economic impact for the Piedmont Triad region in excess of $1B. Primary Purpose of the Organizational Unit: University Communications elevates UNCG's reputation, advances institutional strategy, and fosters community pride through integrated communications and marketing initiatives aligned with its public mission as a student-centered research university. The department develops and executes strategic marketing and communications programs that enhance visibility, engage key audiences, and convey the University's distinctive value. Working collaboratively across schools, colleges, and administrative units, University Communications manages advertising, analytics, branding, sponsorships, social media, digital engagement, and market research to drive enrollment, build awareness, and strengthen relationships with stakeholders. Position Summary: The data analyst supports University Communications by managing a high-quality, strategically aligned, and timely data measurement and reporting program. This role manages the collection, integration, and analysis of data across multiple websites, digital channels, and platforms to inform communications strategy and decision-making. The role is responsible for delivering actionable insights, developing reports, and facilitating search engine optimization (SEO) strategies to drive the visibility, engagement, and effectiveness of UNCG communications initiatives. Minimum Qualifications: Bachelor's degree in communications, marketing, data analytics, or a related field or equivalent combination of education/experience. Preferred Qualifications: Demonstrated experience with Google Analytics, Google Tag Manager, Google Data Studio, and Google Sheets. Proficiency with digital analytics platforms, email marketing tools, and social media measurement tools. Familiarity with SEO strategies, keyword research, and content optimization best practices Strong problem-solving, analytical, and quantitative skills with the ability to interpret data and provide actionable insights. Proficiency in Excel, PowerPoint, and other reporting and visualization tools. Excellent communication skills, including the ability to explain data insights to non-technical audiences. Strong organizational skills with the ability to manage multiple projects and deadlines simultaneously. Ability and willingness to learn new technologies quickly and adapt to emerging analytics tools. Knowledge of Associated Press style guidelines. Experience with database management or design. Familiarity with advanced SEO techniques and tools. Experience using media monitoring and reporting platforms (e.g., Cision, Talkwalker, or Brandwatch). Working knowledge of content management systems and HTML. Recruitment Range: Salary commensurate with experience Org : Info Technology Services - 23101 Job Open Date: 10/07/2025 For Best Consideration Date: 10/10/2025 Open Until Filled: Yes FTE: 1.000 Type of Appointment: Permanent Number of Months per Year: 12 FLSA: Exempt Percentage Of Time: 60 Key Responsibility: Analytics and SEO (Search Engine Optimization) Essential Tasks: Manages reporting systems, dashboards, and performance metrics that support communications and marketing decisions. Analyzes user behavior across multiple websites, email campaigns, and digital channels, producing reports, dashboards, and data visualizations with actionable insights. Leads efforts to increase site visibility through SEO, leveraging industry best practices to assess site performance, make improvements, and maximize ROI. Develops and executes SEO strategies, including keyword research, on-page optimization, content improvements, and link-building tactics. Monitors and evaluates SEO and analytics data regularly, making recommendations to enhance web performance and visibility. Assists in the development and analysis of A/B testing across websites, email campaigns, and social channels. Percentage Of Time: 20 Key Responsibility: Report Generation Essential Tasks: Creates and manages standardized processes for analytics reporting, ensuring accuracy, timeliness, and usability. Coordinates the generation of recurring and ad hoc reports covering web, email, social, and media analytics. Produces presentations and data summaries tailored to stakeholders, translating complex analytics into clear, actionable recommendations. Percentage Of Time: 15 Key Responsibility: Data Management Essential Tasks: Collects, integrates, and curates data from multiple digital platforms, analytics tools, and social media management systems. Tracks and analyzes earned media coverage, including volume, tone, focus, and topic trends, to inform storytelling and publicity strategies. Identifies emerging news, content, and engagement trends relevant to UNCG's strategic communications efforts. Percentage Of Time: 5 Key Responsibility: Support for Office of Communications Workflows Essential Tasks: Provides analytics support during crisis communications or issues management, including real-time monitoring and reporting. Anticipates future technology and analytics needs, recommending enhancements to tools, workflows, and reporting practices. Performs other duties as assigned to support the mission of University Communications. Physical Effort: Hand Movement-Repetitive Motions - f, Reading - f, Writing - f, Hearing - f, Talking - f, Sitting - f Work Environment: Inside - c