About Ashurst: Ashurst is a leading global law firm with a history spanning almost 200 years, and clear strategy for our future growth. Our in-depth understanding of our clients and commitment to providing exceptional standards of service have seen us become a trusted adviser to local and global corporates, financial institutions and governments in all areas of commercial law. To find out more please visit here Our people are our greatest asset. We bring together lawyers of the highest calibre with the technical knowledge, industry experience and regional know-how to provide the incisive advice our clients need. How we share our knowledge across our business, and with our clients, is critical in delivering value to our clients. We currently have 26 offices in 16 countries and a number of referral relationships that enable us to offer the reach and insight of a global network, combined with the knowledge and understanding of local markets. With 420 partners and a further 1,450 lawyers working across 10 different time zones, we are able to respond to our clients wherever and whenever they need us. Our clients value us for being approachable, astute and commercially minded. As a global team we have a reputation for successfully managing large and complex multi-jurisdictional transactions, disputes and projects, and delivering outstanding outcomes for clients in innovative ways. Ashurst regards an inclusive and diverse environment as critical to its business success. Accordingly, the firm encourages applications from candidates representative of all talent pools. Find out more about our Diversity and Inclusion Strategy on the "About Us" section of our website. In order to comply with regulatory and client requirements, Ashurst will undertake appropriate vetting of staff. When applicants accept a job offer, Ashurst, alongside a specialist provider, will undertake professional verification and background checks. These checks are only undertaken with consent, and in accordance with our legal and regulatory obligations Business Area - Ashurst Advance Role: Senior Legal Project Manager Location: Based at Ashurst's London office Reporting to: Head of Legal Project Management & Process Improvement Hours of work - Monday to Friday, 09.30 to 17.30. You will be required to work such hours as are necessary to carry out your duties. Department/ Role Overview: The Legal Project Management team, part of Ashurst Advance, help to drive greater transparency, predictability and certainty in legal matters through the provision of effective project management support. We are a busy global team with legal project managers located in London, Glasgow and Sydney. We now have an opportunity for a Senior Legal Project Manager to join our London team. Main responsibilities: Your role will involve working closely with clients, partners, lawyers and business support staff to manage the efficient delivery of legal services. Primarily this will involve legal matters but will also include some internal firm projects and initiatives to further drive efficiency and profitability. Key responsibilities include: Grow the LPM pipeline within the London office and support the Head of LPM & LPI manage the allocation of work to the LPM team Support the Head of LPM&LPI with the line management of the LPM's Deliver LPM training to associates and clients Act as an LPM, process and change advisor to Partners, associates and clients to ensure efficient delivery solutions are deployed Support Client Relationship Partners and Business Development with pitching through the provision of high-level scoping, scheduling, resourcing and pricing expertise Support the Responsible Partner by working in consultation with the client, legal team and support services to prepare detailed matter plans and cost estimates. Manage the matter teams and third parties to successfully deliver the legal objectives and agreed deliverables. Develop and manage project trackers Implement and manage RAID logs. Plan and manage communications as part of the matter team Track progress against matter plans, budget and agreed KPIs, alerting relevant stakeholders promptly to variances and recommending changes and developing contingency plans where necessary. Arrange post-closing matter reviews and lessons learned exercises. Work in collaboration with the other Ashurst Advance teams, Expertise and other business support staff to implement a range of initiatives to improve efficiency and profitability. Risk and Control: Ensure that all activities and duties are carried out in full compliance with our regulatory requires and internal policies. Essential skills and experience: Considerable experience of project management in consultancy or professional services firms Experience of the whole project lifecycle and covering scoping, scheduling, costing, resourcing, communications, quality and risk Excellent client facing skills along with a track record of establishing and maintaining effective relationships with stakeholders at all levels Excellent presentation, written, communication and interpersonal skills Advanced organisational and influencing skills, flexibility of style, attention to detail and ability to multi-task in a fast-paced, high pressured, detail-oriented environment Financial literary/understanding of law firm financials and performance metrics High degree of initiative and independent judgment with excellent troubleshooting, decision making and follow-through skills Excellent IT skills, in particular Microsoft Project, Excel and PowerPoint PMI® PMP, AMP or equivalent project management certifications Desired skills and experience Experience of working within the legal industry Project management of legal matters or legal-related initiatives Working with virtual teams in a global environment Qualifications and experience in change management and process improvement such as PROSCI® and Lean Six Sigma
Aug 18, 2019
Full time
About Ashurst: Ashurst is a leading global law firm with a history spanning almost 200 years, and clear strategy for our future growth. Our in-depth understanding of our clients and commitment to providing exceptional standards of service have seen us become a trusted adviser to local and global corporates, financial institutions and governments in all areas of commercial law. To find out more please visit here Our people are our greatest asset. We bring together lawyers of the highest calibre with the technical knowledge, industry experience and regional know-how to provide the incisive advice our clients need. How we share our knowledge across our business, and with our clients, is critical in delivering value to our clients. We currently have 26 offices in 16 countries and a number of referral relationships that enable us to offer the reach and insight of a global network, combined with the knowledge and understanding of local markets. With 420 partners and a further 1,450 lawyers working across 10 different time zones, we are able to respond to our clients wherever and whenever they need us. Our clients value us for being approachable, astute and commercially minded. As a global team we have a reputation for successfully managing large and complex multi-jurisdictional transactions, disputes and projects, and delivering outstanding outcomes for clients in innovative ways. Ashurst regards an inclusive and diverse environment as critical to its business success. Accordingly, the firm encourages applications from candidates representative of all talent pools. Find out more about our Diversity and Inclusion Strategy on the "About Us" section of our website. In order to comply with regulatory and client requirements, Ashurst will undertake appropriate vetting of staff. When applicants accept a job offer, Ashurst, alongside a specialist provider, will undertake professional verification and background checks. These checks are only undertaken with consent, and in accordance with our legal and regulatory obligations Business Area - Ashurst Advance Role: Senior Legal Project Manager Location: Based at Ashurst's London office Reporting to: Head of Legal Project Management & Process Improvement Hours of work - Monday to Friday, 09.30 to 17.30. You will be required to work such hours as are necessary to carry out your duties. Department/ Role Overview: The Legal Project Management team, part of Ashurst Advance, help to drive greater transparency, predictability and certainty in legal matters through the provision of effective project management support. We are a busy global team with legal project managers located in London, Glasgow and Sydney. We now have an opportunity for a Senior Legal Project Manager to join our London team. Main responsibilities: Your role will involve working closely with clients, partners, lawyers and business support staff to manage the efficient delivery of legal services. Primarily this will involve legal matters but will also include some internal firm projects and initiatives to further drive efficiency and profitability. Key responsibilities include: Grow the LPM pipeline within the London office and support the Head of LPM & LPI manage the allocation of work to the LPM team Support the Head of LPM&LPI with the line management of the LPM's Deliver LPM training to associates and clients Act as an LPM, process and change advisor to Partners, associates and clients to ensure efficient delivery solutions are deployed Support Client Relationship Partners and Business Development with pitching through the provision of high-level scoping, scheduling, resourcing and pricing expertise Support the Responsible Partner by working in consultation with the client, legal team and support services to prepare detailed matter plans and cost estimates. Manage the matter teams and third parties to successfully deliver the legal objectives and agreed deliverables. Develop and manage project trackers Implement and manage RAID logs. Plan and manage communications as part of the matter team Track progress against matter plans, budget and agreed KPIs, alerting relevant stakeholders promptly to variances and recommending changes and developing contingency plans where necessary. Arrange post-closing matter reviews and lessons learned exercises. Work in collaboration with the other Ashurst Advance teams, Expertise and other business support staff to implement a range of initiatives to improve efficiency and profitability. Risk and Control: Ensure that all activities and duties are carried out in full compliance with our regulatory requires and internal policies. Essential skills and experience: Considerable experience of project management in consultancy or professional services firms Experience of the whole project lifecycle and covering scoping, scheduling, costing, resourcing, communications, quality and risk Excellent client facing skills along with a track record of establishing and maintaining effective relationships with stakeholders at all levels Excellent presentation, written, communication and interpersonal skills Advanced organisational and influencing skills, flexibility of style, attention to detail and ability to multi-task in a fast-paced, high pressured, detail-oriented environment Financial literary/understanding of law firm financials and performance metrics High degree of initiative and independent judgment with excellent troubleshooting, decision making and follow-through skills Excellent IT skills, in particular Microsoft Project, Excel and PowerPoint PMI® PMP, AMP or equivalent project management certifications Desired skills and experience Experience of working within the legal industry Project management of legal matters or legal-related initiatives Working with virtual teams in a global environment Qualifications and experience in change management and process improvement such as PROSCI® and Lean Six Sigma
SENIOR DEVOPS ENGINEER - GCP, Linux, Jenkins, Terraform, Linux, Kubernetes HERTFORDSHIRE £50,000 - £60,000 + OUSTANDING BENEFITS If you are looking for a fast paced, world tech orientated business that works with advanced tools then this role provides just that. This business is a household name that prides itself on flawless delivery and advanced projects...... click apply for full job details
Aug 18, 2019
Full time
SENIOR DEVOPS ENGINEER - GCP, Linux, Jenkins, Terraform, Linux, Kubernetes HERTFORDSHIRE £50,000 - £60,000 + OUSTANDING BENEFITS If you are looking for a fast paced, world tech orientated business that works with advanced tools then this role provides just that. This business is a household name that prides itself on flawless delivery and advanced projects...... click apply for full job details
The UK & Middle East Information Security Manager's primary responsibility is to plan, design, oversee and support the information security aspects of both the processes and key technologies that relate to the delivery of legal services. This includes client-facing services and activities coordinated with the Firm's practice areas and the following departments; Information Technology, Risk and Compliance, Human Resources, Finance, Learning & Development, Marketing and Facilities Management. They will also work closely with decision makers across the organisation to identify, recommend, develop, implement, and support cost-effective solutions for risk-related aspects of the organisation. Furthermore, the manager will help identify and operationalise records information management (RIM) initiatives and standards that need to be applied to the operating environment. Key functional areas of the role include initiatives governing the Firm's client and administrative data/information in accordance with ethical, legal and contractual requirements. An important aspect of the role is communication. The position is a key link between IT and the legal and support departments to ensure effective two-way dialogue for risk management, governance and security best practices. Responsibilities General Help define and communicate regional security and compliance priorities to relevant business teams. Research potential technology solutions and, where applicable, lead implementation to support information governance & security initiatives. Establish and maintain regular written and in-person communications pertinent to governance and security activities. Where necessary, develop business case justifications and cost benefit analysis for proposed areas of spending and initiatives. This includes the directing of research on potential technology solutions and, where applicable, the implementation to support new initiatives. Develop and monitor security and governance budgets. Manage staffing, including recruitment, supervision, scheduling, development, evaluation, and disciplinary actions for direct reports. Participate in the Duty Manager Rota. Specific Support business leaders in client-facing engagements and act as an IT Ambassador in security and information management initiatives. Help develop, maintain, evaluate and implement policies and procedures in line with both business requirements and national and international legislative changes, (i.e. ISO 9001/27001/22301, GDPR processes and procedures). Help ensure IT services are well aligned with security and information management guidelines. Participate in internal and external client audits as it relates to IT governance and compliance. In partnership with Business Services, ensure services are properly positioned within client RFP responses as well as aligning responses at a global level. Oversee regional internal and external client audits as it relates to IT security and compliance. Assist with third-party IT vulnerability assessments. Work with IT personnel to ensure awareness and alignment of ongoing client, industry and best practice compliance obligations. Align information security services to support business requirements and standards, as applicable. Data Governance & Compliance Ensure that the following activities occur in accordance with Firm information security policies, including: Administer document classification audits and coordinate remediation activities. Help develop guidance, processes, and tools/controls to ensure Firm data is structured and secured appropriately. Help ensure data integrity of core client data across Firm systems. Data Privacy Help ensure appropriate controls are in place to enforce confidentiality, privacy, and security obligations for protected information, including: Help advise legal teams on how to manage protected information Manage access entitlement reviews of sensitive information Help identify and contain risk relating to information security, and foster a compliance culture Provide practical recommendations and solutions to complex and/or technical issues that relate to the management of client and Firm administrative information Coordinate the development and maintenance of supporting procedures and processes Serve as liaison to, and foster good working relationships with, lawyers, practice groups and others needing assistance with information security issues Assist with responding to information requests from partner and other internal and external parties Respond proactively to both business and project issues and escalate appropriately if required Required experience, skills and attributes Technical Skills Extensive information security experience across broad security domains. Experience in security monitoring, detection, prevention and control systems. Ability to stay current with intrusion detection systems, hacker techniques, phishing schemes, emerging logical security threats, and zero trust technologies. Knowledge and experience of industry standards such as ISO 27001, NIS-D, Cyber Essentials Plus Solid understanding of data handling best-practices and information management and governance Knowledge of cross-border regulations, such as GDPR and EU data Privacy rules is an advantage Experience in RIM, privacy and cyber governance, risk and compliance frameworks and controls Understand legal and regulatory requirements across sectors Develop security guidelines and assist with implementation of roadmaps that include consideration of traditionally problematic areas such as governance, privacy-by design and pragmatic approaches to records retention and deletion Proven ability to identify and assess complex risks and understand the mechanisms (people, process, technology) available to manage those risks Knowledge of the core concepts underlying privacy - consent, fair processing, legal basis for processing, anonymization/pseudonymisation, privacy-by-design etc. Help obtain and maintain existing and future accreditations in accordance with applicable regulations, client-requirements and industry best-practices Experience working with technical people responsible for implementing security technology Broad understanding of technology and legal applications Understand compliance, legal and ethical obligations organisations should have with respect to logical and physical security, personally identifiable information and data protection. Personal Skills / Attributes Excellent written and oral communication skills Highly motivated, proactive and outcome orientated Ability to work closely with the others inside and outside the IT department Ability to influence internal and external stakeholders Self-starter that takes ownership of identified issues Analytical, evaluative, and problem-solving abilities Ability to effectively prioritise and execute tasks in a high-pressure environment Extensive experience working in a team-oriented collaborative environment Able to be an ambassador for Dentons being professional in outlook, attitude and appearance Qualifications & Requirements This position requires a self-motivated, creative and detail-oriented individual with a strong knowledge of legal information management and/or information security processes and technologies. Aptitude and interest in information technologies, critical thinking, and interpersonal skills is necessary. Minimum of +5 years of prior experience that demonstrates good business understanding. Must be capable of analysing data, understanding technology, effectively prioritising tasks/projects, and communicating complex and/or technical topics relating to information security to those who have no prior knowledge of the Firm's systems and policies. Must have excellent communication skills, organisational, analytical & planning skills. Candidates with an educational background from a wide variety of disciplines including information technology, legal, compliance, information management, and/or records management or equivalent experience will be considered. Language Capabilities We are a truly global law firm and as such, always welcome hearing from those with foreign language capabilities. The firm Dentons is the world's largest law firm, delivering quality and value to clients around the globe. Dentons is a leader on the Acritas Global Elite Brand Index, a BTI Client Service 30 Award winner and recognized by prominent business and legal publications for its innovations in client service, including founding Nextlaw Labs and the Nextlaw Global Referral Network. Dentons' polycentric approach and world-class talent challenge the status quo to advance client interests in the communities in which we live and work. Diversity & Inclusion Dentons is committed to providing equal opportunities for all and encouraging diversity. This is right for our staff and for our business. Our promotion of diversity helps us achieve our aims: by creating and maintaining a firm-wide culture of inclusion, the unique talents and potential of all our workforce can be recognised, encouraged and supported. Diversity and Inclusion are becoming increasingly important to our clients and many now seek appropriate assurance that we match their own corporate aspirations in this regard. ..... click apply for full job details
Aug 18, 2019
Full time
The UK & Middle East Information Security Manager's primary responsibility is to plan, design, oversee and support the information security aspects of both the processes and key technologies that relate to the delivery of legal services. This includes client-facing services and activities coordinated with the Firm's practice areas and the following departments; Information Technology, Risk and Compliance, Human Resources, Finance, Learning & Development, Marketing and Facilities Management. They will also work closely with decision makers across the organisation to identify, recommend, develop, implement, and support cost-effective solutions for risk-related aspects of the organisation. Furthermore, the manager will help identify and operationalise records information management (RIM) initiatives and standards that need to be applied to the operating environment. Key functional areas of the role include initiatives governing the Firm's client and administrative data/information in accordance with ethical, legal and contractual requirements. An important aspect of the role is communication. The position is a key link between IT and the legal and support departments to ensure effective two-way dialogue for risk management, governance and security best practices. Responsibilities General Help define and communicate regional security and compliance priorities to relevant business teams. Research potential technology solutions and, where applicable, lead implementation to support information governance & security initiatives. Establish and maintain regular written and in-person communications pertinent to governance and security activities. Where necessary, develop business case justifications and cost benefit analysis for proposed areas of spending and initiatives. This includes the directing of research on potential technology solutions and, where applicable, the implementation to support new initiatives. Develop and monitor security and governance budgets. Manage staffing, including recruitment, supervision, scheduling, development, evaluation, and disciplinary actions for direct reports. Participate in the Duty Manager Rota. Specific Support business leaders in client-facing engagements and act as an IT Ambassador in security and information management initiatives. Help develop, maintain, evaluate and implement policies and procedures in line with both business requirements and national and international legislative changes, (i.e. ISO 9001/27001/22301, GDPR processes and procedures). Help ensure IT services are well aligned with security and information management guidelines. Participate in internal and external client audits as it relates to IT governance and compliance. In partnership with Business Services, ensure services are properly positioned within client RFP responses as well as aligning responses at a global level. Oversee regional internal and external client audits as it relates to IT security and compliance. Assist with third-party IT vulnerability assessments. Work with IT personnel to ensure awareness and alignment of ongoing client, industry and best practice compliance obligations. Align information security services to support business requirements and standards, as applicable. Data Governance & Compliance Ensure that the following activities occur in accordance with Firm information security policies, including: Administer document classification audits and coordinate remediation activities. Help develop guidance, processes, and tools/controls to ensure Firm data is structured and secured appropriately. Help ensure data integrity of core client data across Firm systems. Data Privacy Help ensure appropriate controls are in place to enforce confidentiality, privacy, and security obligations for protected information, including: Help advise legal teams on how to manage protected information Manage access entitlement reviews of sensitive information Help identify and contain risk relating to information security, and foster a compliance culture Provide practical recommendations and solutions to complex and/or technical issues that relate to the management of client and Firm administrative information Coordinate the development and maintenance of supporting procedures and processes Serve as liaison to, and foster good working relationships with, lawyers, practice groups and others needing assistance with information security issues Assist with responding to information requests from partner and other internal and external parties Respond proactively to both business and project issues and escalate appropriately if required Required experience, skills and attributes Technical Skills Extensive information security experience across broad security domains. Experience in security monitoring, detection, prevention and control systems. Ability to stay current with intrusion detection systems, hacker techniques, phishing schemes, emerging logical security threats, and zero trust technologies. Knowledge and experience of industry standards such as ISO 27001, NIS-D, Cyber Essentials Plus Solid understanding of data handling best-practices and information management and governance Knowledge of cross-border regulations, such as GDPR and EU data Privacy rules is an advantage Experience in RIM, privacy and cyber governance, risk and compliance frameworks and controls Understand legal and regulatory requirements across sectors Develop security guidelines and assist with implementation of roadmaps that include consideration of traditionally problematic areas such as governance, privacy-by design and pragmatic approaches to records retention and deletion Proven ability to identify and assess complex risks and understand the mechanisms (people, process, technology) available to manage those risks Knowledge of the core concepts underlying privacy - consent, fair processing, legal basis for processing, anonymization/pseudonymisation, privacy-by-design etc. Help obtain and maintain existing and future accreditations in accordance with applicable regulations, client-requirements and industry best-practices Experience working with technical people responsible for implementing security technology Broad understanding of technology and legal applications Understand compliance, legal and ethical obligations organisations should have with respect to logical and physical security, personally identifiable information and data protection. Personal Skills / Attributes Excellent written and oral communication skills Highly motivated, proactive and outcome orientated Ability to work closely with the others inside and outside the IT department Ability to influence internal and external stakeholders Self-starter that takes ownership of identified issues Analytical, evaluative, and problem-solving abilities Ability to effectively prioritise and execute tasks in a high-pressure environment Extensive experience working in a team-oriented collaborative environment Able to be an ambassador for Dentons being professional in outlook, attitude and appearance Qualifications & Requirements This position requires a self-motivated, creative and detail-oriented individual with a strong knowledge of legal information management and/or information security processes and technologies. Aptitude and interest in information technologies, critical thinking, and interpersonal skills is necessary. Minimum of +5 years of prior experience that demonstrates good business understanding. Must be capable of analysing data, understanding technology, effectively prioritising tasks/projects, and communicating complex and/or technical topics relating to information security to those who have no prior knowledge of the Firm's systems and policies. Must have excellent communication skills, organisational, analytical & planning skills. Candidates with an educational background from a wide variety of disciplines including information technology, legal, compliance, information management, and/or records management or equivalent experience will be considered. Language Capabilities We are a truly global law firm and as such, always welcome hearing from those with foreign language capabilities. The firm Dentons is the world's largest law firm, delivering quality and value to clients around the globe. Dentons is a leader on the Acritas Global Elite Brand Index, a BTI Client Service 30 Award winner and recognized by prominent business and legal publications for its innovations in client service, including founding Nextlaw Labs and the Nextlaw Global Referral Network. Dentons' polycentric approach and world-class talent challenge the status quo to advance client interests in the communities in which we live and work. Diversity & Inclusion Dentons is committed to providing equal opportunities for all and encouraging diversity. This is right for our staff and for our business. Our promotion of diversity helps us achieve our aims: by creating and maintaining a firm-wide culture of inclusion, the unique talents and potential of all our workforce can be recognised, encouraged and supported. Diversity and Inclusion are becoming increasingly important to our clients and many now seek appropriate assurance that we match their own corporate aspirations in this regard. ..... click apply for full job details
Magdalene are currently looking to recruit a First Line Maintenance Engineer. This role is home based working on a weekly shift rota, covering areas in and around London. As a First Line Maintenance Engineer you will be part of our field based maintenance support team...... click apply for full job details
Aug 18, 2019
Full time
Magdalene are currently looking to recruit a First Line Maintenance Engineer. This role is home based working on a weekly shift rota, covering areas in and around London. As a First Line Maintenance Engineer you will be part of our field based maintenance support team...... click apply for full job details
Technical Support Engineer (Networking) Biggleswade £30,000 - £42,000 Basic + Constant Training + Great Progression + Life Insurance + Pension Fantastic opportunity for a determined and enthusiastic individual to join a dynamic company as a technical support engineer (networking). This is an opportunity to have a large effect on the future of the company working on varied IT systems...... click apply for full job details
Aug 18, 2019
Full time
Technical Support Engineer (Networking) Biggleswade £30,000 - £42,000 Basic + Constant Training + Great Progression + Life Insurance + Pension Fantastic opportunity for a determined and enthusiastic individual to join a dynamic company as a technical support engineer (networking). This is an opportunity to have a large effect on the future of the company working on varied IT systems...... click apply for full job details
Systems Engineer - Contract - Luton - 6months+ Role: Systems Engineer Location: Luton Type: Contract Length: 6months+ Rate: Please quote daily rate expectation My global defence client is looking for a Systems Engineer to join the team and work on an undisclosed project within the aerospace sector...... click apply for full job details
Aug 17, 2019
Contractor
Systems Engineer - Contract - Luton - 6months+ Role: Systems Engineer Location: Luton Type: Contract Length: 6months+ Rate: Please quote daily rate expectation My global defence client is looking for a Systems Engineer to join the team and work on an undisclosed project within the aerospace sector...... click apply for full job details
4th Line Support Engineer/Designer/Architect/Consultant (Cloud Native Azure) is urgently required by our Global IT Services Company for an initial 6 months rolling contract, to be based in Stevenage, Hertfordshire with 2 days remote, home working...... click apply for full job details
Aug 17, 2019
Contractor
4th Line Support Engineer/Designer/Architect/Consultant (Cloud Native Azure) is urgently required by our Global IT Services Company for an initial 6 months rolling contract, to be based in Stevenage, Hertfordshire with 2 days remote, home working...... click apply for full job details
Our clients increasingly expect us to invest in new innovative approaches to reduce their costs, improve outcomes and enhance their service experience. Our leadership in this area is something we refer to as "Best Delivery". To better support our partners in designing innovative approaches to matter delivery, we are creating a cross-functional virtual team, distributed across our offices, including continuous improvement, legal project management, resource managers, pricing experts and legal tech delivery advisors. Our clients are increasingly expecting us to invest in new innovative approaches to reduce their costs, improve outcomes and enhance their service experience. Our leadership in this area is something we refer to as "Best Delivery". To better support our partners in desiging innovative approaches to matter delivery, we are creating a cross-functional virtual team, distributed across our offices, including Continuous Improvement, Legal Project Management, Resource managers, Pricing experts and LegalTech Delivery Advisors. Clifford Chance is seeking an ambitious, talented LegalTech Delivery Advisor who has an in-depth understanding of Legal Service offerings. This individual will have significant knowledge of advanced Legal software applications and will be closely collaborating with a cross-functional team (with Continuous Improvement, Legal Project management, Resource managemers and Pricing Experts in particular but also Knowledge & Information teams) to help us reduce the cost of our legal service delivery by streamlining the work using our existing services and products (including technology solution) and where appropriate identifying the need for new solutions. How you will influence: The cross-functional team and the LegalTech Delivery Advisor will be developing a deep understanding of our lawyers and clients needs, promoting to our lawyers the benefits of our relevant legal technology toolkit, how to best use it and in which scenarios and where appropriate how to configure or sometimes capture requirements for further customisation, to be delivered via our Legal Technolgy teams - you may also work directly on matters with our lawyers and the clients' teams. Working closely with our lawyers, you will help us keep an eye on the local legal market trends, capture feedback on existing products and share with our central product management teams; and identify process improvement opportunities and report findings about local emerging technology solutions so they can be considered as part of our innovation pipeline. As LegalTech Delivery Advisor, you will be passionate about digital transformation, including through the use of Artificial Intelligence solutions, data-driven and comfortable in manipulating data to make better decisions. What you will be doing: Working with lawyers and the cross-functional team, develop a deep understanding in order to deliver against our clients expectations. Building strong relationships with lawyers to engender trust and be viewed as a "trusted advisor", delivering at the pace of the client needs. Balancing immediate client needs with strategic aims of the firm/function with existing solutions in most cases, and where appropriate identifying opportunities for new solutions. Focusing on promoting the relevant use of our existing Legal Technology toolkit to our lawyers. This will require explaining solution benefits, metrics-driven adoption of those tools and provide tailored specialist guidance on those solutions. This will also require you to help provision and deliver "configuration" needed from existing solutions. Where necessary, identifying the needs for further integration, configuration or further customisation of existing solutions; and identify requirements for new solutions to provide to Product Management teams. Maintaining our Legal Technology toolkit usage metrics to prioritise our efforts for adoption and identify challenges to be addressed in collaboration with the Product Management teams. Capturing the success stories with our Legal Technology Toolkit and sharing with the global team of LegalTech Delivery Advisors and the Product Management teams. Providing feedback and insights from the local market and local needs, challenges, usage, etc. to the Product Management teams so roadmaps and solutions delivery better address the challenges faced by Lawyers. When adding new solutions in our Legal Technology Toolkit, assisting with the introduction, deployment, communciations while focusing on the overall legal service delivery process. Identifying and supporting a number of power users in key Legal Technology solutions to help us scale our delivery capabilities. Working closely with our Product Management teams when we are developing new solutions providing feedback and advise on effective delivery needs to ensure it best meets our lawyers requirements and delivers better experiences to our clients. Promoting the usage of our training materials available (and where necessary feedback on improvement opportunities) Delivering tailored presentations and demos about our Legal Technology toolkit, including advanced specialist solutions (including artifical intelligence tools) Supporting our Business Development teams by contributing in a timely maner to panel firm and client RFP responses, demonstrating our competitive advantage in efficient and integrated legal service delivery (including through the use of our Legal Technology toolkit) Supporting the objectives of the cross-functional team by identifying opportunities to use our other services such as Legal Support Centre, Continuous Improvement, Legal Project Managers, etc. Skills & Experience Skills: Prior experience delivering process improvements and introducing Legal Technology solutions in professional services firms. Excellent communicator and strong influencer. Able to influence both lawyers and clients, able to clearly articulate and explain Legal Technology solutions benefits in non technical terms Strong relationship skills and an understanding of different ways of achieving outcomes, with business and IT teams, using both business and IT terminology Extensive senior stakeholder management skills and a cross-functional team. Able to manipulate data at speed Strong problem solving and entrepreneurial skills to drive solutions to completion Good judgement and a skill in identification and prioritisation of added value and strategic tasks; The intellectual rigour and insight to be credible with a highly intelligent and experienced internal and external client base; Effective communication; verbal and written, delivered with enthusiasm and impact; A confident, firm and positive approach; comfortable will dealing with people at all levels in the firm Strong listening skills Written and Verbal Communications: Highly developed written communication skills and capable of producing global and sensitive communications to a varied audience at all levels in both Practice Areas and Business Services. Excellent verbal and interpersonal communications skills - some form of customer-facing interaction or consulting experience is a plus. Qualifications: Educated to degree level in a Computer Science or Law discipline or equivalent. (Legal training preferred) Experience: Previous experience of working for a global professional service environment or corporate organisation such as finance/banking, delivering process improvement projects, ideally with Legal Technology Some advanced expertise in at least one Artificial Intelligence Legal Technology solution Preferably with some experience of Agile delivery practices and working with Product Management teams and tools (Agile Central, JIRA, User feedback tools, etc.) To find out more: Interested? To find out more about what it is like to work at Clifford Chance in London please visit our careers site Equal Opportunities It is the Firm's policy to treat all employees and job applicants fairly and equally regardless of their gender, marital or civil partnership status, race, colour, national or ethnic origin, social or economic background, disability, religious belief, sexual orientation, or age. Furthermore, the Firm will ensure that no requirement or condition will be imposed without justification which could disadvantage individuals purely on any of the above grounds. The policy applies to recruitment and selection, terms and conditions of employment including pay, promotion, training, transfer and every other aspect of employment. The Firm will regularly review its procedures and selection criteria to ensure that individuals are selected, promoted and otherwise treated according to their relevant individual abilities and merits. The Firm is committed to the implementation of this policy and to a programme of action to ensure that the policy is, and continues to be, fully effective. All staff are required to comply with the policy and to act in accordance with its objectives so as to remove any barriers to equal opportunity. Any act of discrimination by employees or any failure to comply with the terms of the policy will result in disciplinary action. Recruiter - Adam Suleman
Aug 17, 2019
Full time
Our clients increasingly expect us to invest in new innovative approaches to reduce their costs, improve outcomes and enhance their service experience. Our leadership in this area is something we refer to as "Best Delivery". To better support our partners in designing innovative approaches to matter delivery, we are creating a cross-functional virtual team, distributed across our offices, including continuous improvement, legal project management, resource managers, pricing experts and legal tech delivery advisors. Our clients are increasingly expecting us to invest in new innovative approaches to reduce their costs, improve outcomes and enhance their service experience. Our leadership in this area is something we refer to as "Best Delivery". To better support our partners in desiging innovative approaches to matter delivery, we are creating a cross-functional virtual team, distributed across our offices, including Continuous Improvement, Legal Project Management, Resource managers, Pricing experts and LegalTech Delivery Advisors. Clifford Chance is seeking an ambitious, talented LegalTech Delivery Advisor who has an in-depth understanding of Legal Service offerings. This individual will have significant knowledge of advanced Legal software applications and will be closely collaborating with a cross-functional team (with Continuous Improvement, Legal Project management, Resource managemers and Pricing Experts in particular but also Knowledge & Information teams) to help us reduce the cost of our legal service delivery by streamlining the work using our existing services and products (including technology solution) and where appropriate identifying the need for new solutions. How you will influence: The cross-functional team and the LegalTech Delivery Advisor will be developing a deep understanding of our lawyers and clients needs, promoting to our lawyers the benefits of our relevant legal technology toolkit, how to best use it and in which scenarios and where appropriate how to configure or sometimes capture requirements for further customisation, to be delivered via our Legal Technolgy teams - you may also work directly on matters with our lawyers and the clients' teams. Working closely with our lawyers, you will help us keep an eye on the local legal market trends, capture feedback on existing products and share with our central product management teams; and identify process improvement opportunities and report findings about local emerging technology solutions so they can be considered as part of our innovation pipeline. As LegalTech Delivery Advisor, you will be passionate about digital transformation, including through the use of Artificial Intelligence solutions, data-driven and comfortable in manipulating data to make better decisions. What you will be doing: Working with lawyers and the cross-functional team, develop a deep understanding in order to deliver against our clients expectations. Building strong relationships with lawyers to engender trust and be viewed as a "trusted advisor", delivering at the pace of the client needs. Balancing immediate client needs with strategic aims of the firm/function with existing solutions in most cases, and where appropriate identifying opportunities for new solutions. Focusing on promoting the relevant use of our existing Legal Technology toolkit to our lawyers. This will require explaining solution benefits, metrics-driven adoption of those tools and provide tailored specialist guidance on those solutions. This will also require you to help provision and deliver "configuration" needed from existing solutions. Where necessary, identifying the needs for further integration, configuration or further customisation of existing solutions; and identify requirements for new solutions to provide to Product Management teams. Maintaining our Legal Technology toolkit usage metrics to prioritise our efforts for adoption and identify challenges to be addressed in collaboration with the Product Management teams. Capturing the success stories with our Legal Technology Toolkit and sharing with the global team of LegalTech Delivery Advisors and the Product Management teams. Providing feedback and insights from the local market and local needs, challenges, usage, etc. to the Product Management teams so roadmaps and solutions delivery better address the challenges faced by Lawyers. When adding new solutions in our Legal Technology Toolkit, assisting with the introduction, deployment, communciations while focusing on the overall legal service delivery process. Identifying and supporting a number of power users in key Legal Technology solutions to help us scale our delivery capabilities. Working closely with our Product Management teams when we are developing new solutions providing feedback and advise on effective delivery needs to ensure it best meets our lawyers requirements and delivers better experiences to our clients. Promoting the usage of our training materials available (and where necessary feedback on improvement opportunities) Delivering tailored presentations and demos about our Legal Technology toolkit, including advanced specialist solutions (including artifical intelligence tools) Supporting our Business Development teams by contributing in a timely maner to panel firm and client RFP responses, demonstrating our competitive advantage in efficient and integrated legal service delivery (including through the use of our Legal Technology toolkit) Supporting the objectives of the cross-functional team by identifying opportunities to use our other services such as Legal Support Centre, Continuous Improvement, Legal Project Managers, etc. Skills & Experience Skills: Prior experience delivering process improvements and introducing Legal Technology solutions in professional services firms. Excellent communicator and strong influencer. Able to influence both lawyers and clients, able to clearly articulate and explain Legal Technology solutions benefits in non technical terms Strong relationship skills and an understanding of different ways of achieving outcomes, with business and IT teams, using both business and IT terminology Extensive senior stakeholder management skills and a cross-functional team. Able to manipulate data at speed Strong problem solving and entrepreneurial skills to drive solutions to completion Good judgement and a skill in identification and prioritisation of added value and strategic tasks; The intellectual rigour and insight to be credible with a highly intelligent and experienced internal and external client base; Effective communication; verbal and written, delivered with enthusiasm and impact; A confident, firm and positive approach; comfortable will dealing with people at all levels in the firm Strong listening skills Written and Verbal Communications: Highly developed written communication skills and capable of producing global and sensitive communications to a varied audience at all levels in both Practice Areas and Business Services. Excellent verbal and interpersonal communications skills - some form of customer-facing interaction or consulting experience is a plus. Qualifications: Educated to degree level in a Computer Science or Law discipline or equivalent. (Legal training preferred) Experience: Previous experience of working for a global professional service environment or corporate organisation such as finance/banking, delivering process improvement projects, ideally with Legal Technology Some advanced expertise in at least one Artificial Intelligence Legal Technology solution Preferably with some experience of Agile delivery practices and working with Product Management teams and tools (Agile Central, JIRA, User feedback tools, etc.) To find out more: Interested? To find out more about what it is like to work at Clifford Chance in London please visit our careers site Equal Opportunities It is the Firm's policy to treat all employees and job applicants fairly and equally regardless of their gender, marital or civil partnership status, race, colour, national or ethnic origin, social or economic background, disability, religious belief, sexual orientation, or age. Furthermore, the Firm will ensure that no requirement or condition will be imposed without justification which could disadvantage individuals purely on any of the above grounds. The policy applies to recruitment and selection, terms and conditions of employment including pay, promotion, training, transfer and every other aspect of employment. The Firm will regularly review its procedures and selection criteria to ensure that individuals are selected, promoted and otherwise treated according to their relevant individual abilities and merits. The Firm is committed to the implementation of this policy and to a programme of action to ensure that the policy is, and continues to be, fully effective. All staff are required to comply with the policy and to act in accordance with its objectives so as to remove any barriers to equal opportunity. Any act of discrimination by employees or any failure to comply with the terms of the policy will result in disciplinary action. Recruiter - Adam Suleman
We have more than 1,400 legal professionals working around the world. Our offices span across 19 cities in Canada, the UK, Continental Europe, Asia and the Middle East. There's strength in our global presence - we embrace our differing cultures and work together as one team. We also understand the importance of investing in relationships that build knowledge and trust, while we provide legal advice that's tailored to our clients' world. "Our people and distinct culture are what makes us different. We know this through client and employee feedback and this drives everything we do" Chris Oglethorpe, HR Director. There are great opportunities for all our people to flourish. Through training and personal development they can grow in their role. Our people are the cornerstone of our success, across legal, business support and early talent. We care about their happiness and believe in the power of teamwork. We want them to feel empowered and recognise that by supporting, respecting and embracing everyone's different contributions we achieve more. Working flexibly, working fairly Agile working offers people more freedom and flexibility in where, when, and how they work. As technology advances and our workforce becomes more diverse - and with clients often working to a 24/7 rhythm - having extra flexibility is key to helping us balance work and other commitments sensibly and productively. By supporting people to choose where and when they get their work done, we help them to make a full and fair contribution to their team - while maintaining that all important work-life balance. Main purpose of the role To provide IT support on a desktop refresh project by: • Working with the project team to build, profile and deploy Windows 10 devices • Engaging with the business to ensure successful migrations • Providing, as necessary, deskside, desktop and floor support Qualifications Key skills and experience: · Ideally an IT/Information Systems qualified graduate and/or experience of working with a range of technologies (including Microsoft) within business/operating areas of the legal profession or other professional services · One or more years of IT and Business User experience, with sensitivity and commitment to business problem solving plus demonstrable experience of: o Using technical knowledge to resolve issues o Willing to gain knowledge through working with colleagues o Continuously improving self · Working to gain knowledge and understanding of business needs, with the ability to establish and customer trust and confidence · Demonstrated experience and ability in successfully utilising "soft skills" or "people skills" o Evidence of strong interpersonal skills o Excellent client facing skills to liaise with clients at all levels o Good written and verbal communication skills, with the ability to effectively communicate technical concepts to non-technical people at all levels · Evidence demonstrating ability to work efficiently and effectively under pressure including expertise in prioritising competing workloads Equal Opportunities: Gowling WLG is committed both to promoting equality and diversity in the firm and to Equal Opportunities in employment. The firm believes in equality of opportunity regardless of race or racial group (including colour, nationality, ethnicity, national origins), religion or belief, age, disability, sexual orientation, sex, gender re-assignment and gender identity, marriage and civil partnership, and pregnancy, maternity and paternity. This also includes any incidents of perceptive or associative discrimination and harassment. At Gowling WLG we seek to attract and retain talented people from a diverse range of backgrounds and cultures, to create an exciting and rewarding place to work. Our aim is to fulfil everyone's potential and together to achieve personal and business goals.
Aug 17, 2019
Contractor
We have more than 1,400 legal professionals working around the world. Our offices span across 19 cities in Canada, the UK, Continental Europe, Asia and the Middle East. There's strength in our global presence - we embrace our differing cultures and work together as one team. We also understand the importance of investing in relationships that build knowledge and trust, while we provide legal advice that's tailored to our clients' world. "Our people and distinct culture are what makes us different. We know this through client and employee feedback and this drives everything we do" Chris Oglethorpe, HR Director. There are great opportunities for all our people to flourish. Through training and personal development they can grow in their role. Our people are the cornerstone of our success, across legal, business support and early talent. We care about their happiness and believe in the power of teamwork. We want them to feel empowered and recognise that by supporting, respecting and embracing everyone's different contributions we achieve more. Working flexibly, working fairly Agile working offers people more freedom and flexibility in where, when, and how they work. As technology advances and our workforce becomes more diverse - and with clients often working to a 24/7 rhythm - having extra flexibility is key to helping us balance work and other commitments sensibly and productively. By supporting people to choose where and when they get their work done, we help them to make a full and fair contribution to their team - while maintaining that all important work-life balance. Main purpose of the role To provide IT support on a desktop refresh project by: • Working with the project team to build, profile and deploy Windows 10 devices • Engaging with the business to ensure successful migrations • Providing, as necessary, deskside, desktop and floor support Qualifications Key skills and experience: · Ideally an IT/Information Systems qualified graduate and/or experience of working with a range of technologies (including Microsoft) within business/operating areas of the legal profession or other professional services · One or more years of IT and Business User experience, with sensitivity and commitment to business problem solving plus demonstrable experience of: o Using technical knowledge to resolve issues o Willing to gain knowledge through working with colleagues o Continuously improving self · Working to gain knowledge and understanding of business needs, with the ability to establish and customer trust and confidence · Demonstrated experience and ability in successfully utilising "soft skills" or "people skills" o Evidence of strong interpersonal skills o Excellent client facing skills to liaise with clients at all levels o Good written and verbal communication skills, with the ability to effectively communicate technical concepts to non-technical people at all levels · Evidence demonstrating ability to work efficiently and effectively under pressure including expertise in prioritising competing workloads Equal Opportunities: Gowling WLG is committed both to promoting equality and diversity in the firm and to Equal Opportunities in employment. The firm believes in equality of opportunity regardless of race or racial group (including colour, nationality, ethnicity, national origins), religion or belief, age, disability, sexual orientation, sex, gender re-assignment and gender identity, marriage and civil partnership, and pregnancy, maternity and paternity. This also includes any incidents of perceptive or associative discrimination and harassment. At Gowling WLG we seek to attract and retain talented people from a diverse range of backgrounds and cultures, to create an exciting and rewarding place to work. Our aim is to fulfil everyone's potential and together to achieve personal and business goals.
Purpose of role To ensure support to customers throughout UK & ME, assisting them with hardware and software problems, via phone or email, so that customers can accomplish business tasks. This includes actively resolving escalated requests within established SLAs. Problem resolution may involve the use of diagnostics and help from service owners. Responsibilities Provide first and second line technical support, answering user queries relating to hardware and software problems, via desk visit, phone and email Answer and log all service desk calls that are received via desk visit, telephone and email in a timely manner, escalating any issues to third line support when required Proactively monitor the Service Desk inboxes Resolve IT Support issues, aiming to resolve as many calls as possible as first point of contact Give customers confidence that their issue is understood and being dealt with promptly, keeping them informed of progress, driving issues through to resolution, offering mitigations where applicable Maintenance of user accounts on various systems, including AD and Exchange Maintenance of the Firm's hardware, i.e. mobile devices, laptops, PCs, monitors etc. Process management such as new joiners, leavers, mobile distribution, laptop loans etc. Assist with Conference / Meeting Room assistance Software problem resolution - legal and bespoke Building and installing PCs and mobile devices (e.g. laptops, Surface Pros, Yogas) Assistance with Project work and implementation Evaluate documented resolutions and analyse trends for ways to prevent recurring issues. Alert management and service owners to emerging trends in incidents. Assist in software releases and rollouts according to Change Management best practices. Work closely with third line technical support to increase first time fix rate. Build rapport with customers and colleagues. Escalate incidents with accurate documentation to service owners, when required. Record, track and document the Service Desk incident solving process, including all successful and unsuccessful decisions made and actions taken, through to final resolution. Use remote tools and diagnostic utilities to aid in troubleshooting. Research solutions through internal and external knowledge base, as needed. Test fixes to ensure problem has been adequately resolved. Assist in providing assistance to colleagues, when request volumes are high. Perform post-resolution follow ups with colleagues, as required. Develop Help sheets and FAQ lists for customers and colleagues. Contribute to knowledge base and training, as needed Reinforce SLAs to manage customer expectations Provide suggestions for continual improvement Analyse user problems or enquiries and follow through to resolution within agreed service level agreements to provide excellent customer service and to ensure users are able to continue to work Monitor the local office call queue for incidents ensuring all issues raised are dealt with in an effective & efficient manner, where possible ensuring these incidents do not breach agreed SLA Continue to develop a sound understanding of all skills required for the role in an effort to continuously improve the services offered by the IT team, in line with the level of responsibility of the role Support and maintain mobile devices, alongside the associated applications delivered through MobileIron Test new software and hardware, perform installations and updates for all IT equipment including desktops & laptops Manage the pool laptop process Maintain hardware stock levels and liaise where necessary, working with IT Procurement Supporting Citrix and home devices Build & re-build of IT equipment with an understanding of imaging software Be aware of the technologies, ITIL & ISO processes and procedures in use within the department Log all IT incidents and Service Requests on the IT Service Management solution and, where appropriate, escalate any issue to third line support in a timely manner Give customers confidence that their issue is understood and being dealt with promptly, keeping them informed of progress, driving issues through to resolution, offering mitigations where applicable Work as part of a team, with a positive 'can-do' attitude, sharing advice and workload to provide the best possible service to users Be aware of the technologies, ITIL & ISO processes and procedures in use within the department Adhere to local and regional IT operational standards Other duties as assigned to fully meet the requirements of the position Required experience, skills and attributes Technical Skills Proven experience in an IS / IT technical client-facing role, ideally in a professional services environment Experience of using call logging software would be desirable Experience of working with applications used by legal firms (time capture, document comparison, legal information systems) would be beneficial Advanced knowledge of PC hardware set-up and configuration (including printers and wireless devices) Strong knowledge of Microsoft based operating systems with emphasis on Windows 7 and Windows 10 Demonstrable experience with using and troubleshooting Microsoft Office with emphasis on MS Word, MS Excel and MS PowerPoint. Experience with using and troubleshooting Outlook 2010 / Outlook 2016 within a network environment (permissions, calendar sharing, delegation etc.) Knowledge of Internet Explorer, Google Chrome and Edge Good knowledge of document management systems Demonstrable experience of working with mobile devices; experience working with telephony systems would be advantageous A strong ability to document IT processes and procedures would be beneficial Experience working in an ITIL driven environment and working knowledge of ITIL principles and processes. Personal Skills and Attributes Excellent written and verbal communication skills Able to interact positively at all levels within the firm and a good team player Able to demonstrate excellent client/customer facing skills, with a keen interest to understand general business needs Able to communicate in non-technical terms with the users to both understand their problem and to relay how the problem will be resolved Able to exercise tact and diplomacy in an organisational setting Able to make decisions and remain calm while under pressure - particularly when dealing with difficult situations Able to absorb and retain information quickly Able to work closely with third line teams Methodical approach to work, with a strong focus on accuracy and quality Able to work under pressure to tight deadlines or targets and can adapt to differing demands; prioritising tasks, where appropriate The confidence and resilience to overcome obstacles to deliver what is required Demonstrating initiative and the ability to be proactive, while also being able to follow instructions and provide support to the Lead Can carry out all responsibilities in a way which supports the practice's values and promotes its equal opportunities and diversity principles Able to be an ambassador for Dentons IT, being professional in outlook, attitude and appearance Previous experience working in the Legal industry would be beneficial The firm Dentons is a global firm driven to provide you with the competitive edge in an increasingly complex and interconnected marketplace. We were formed by the March 2013 combination of international law firm Salans LLP, Canadian law firm Fraser Milner Casgrain LLP (FMC) and international law firm SNR Denton. Dentons is built on the solid foundations of three highly regarded law firms. Each built its outstanding reputation and valued clientele by responding to the local, regional and national needs of a broad spectrum of clients of all sizes - individuals; entrepreneurs; small businesses and start-ups; local, regional and national governments and government agencies; and mid-sized and larger private and public corporations, including international and global entities. Now clients benefit from approximately 2,600 lawyers and professionals in more than 75 locations spanning 50-plus countries across Africa, Asia Pacific, Canada, Central Asia, Europe, the Middle East, Russia and CIS, the UK and the US who are committed to challenging the status quo to offer creative business and legal solutions. Equal opportunities Dentons is committed to providing equal opportunities for all. If, as a result of a disability, you believe that there are aspects of the recruitment process or job that you would find more difficult than a non-disabled person, please tell us as soon as possible. We will then be able to discuss with you any reasonable adjustments that could be made to the recruitment process or the job itself. The above is intended to describe the general content of and requirements for the performance of this job. It is not to be construed as an exhaustive statement of essential functions, responsibilities or requirements.
Aug 17, 2019
Full time
Purpose of role To ensure support to customers throughout UK & ME, assisting them with hardware and software problems, via phone or email, so that customers can accomplish business tasks. This includes actively resolving escalated requests within established SLAs. Problem resolution may involve the use of diagnostics and help from service owners. Responsibilities Provide first and second line technical support, answering user queries relating to hardware and software problems, via desk visit, phone and email Answer and log all service desk calls that are received via desk visit, telephone and email in a timely manner, escalating any issues to third line support when required Proactively monitor the Service Desk inboxes Resolve IT Support issues, aiming to resolve as many calls as possible as first point of contact Give customers confidence that their issue is understood and being dealt with promptly, keeping them informed of progress, driving issues through to resolution, offering mitigations where applicable Maintenance of user accounts on various systems, including AD and Exchange Maintenance of the Firm's hardware, i.e. mobile devices, laptops, PCs, monitors etc. Process management such as new joiners, leavers, mobile distribution, laptop loans etc. Assist with Conference / Meeting Room assistance Software problem resolution - legal and bespoke Building and installing PCs and mobile devices (e.g. laptops, Surface Pros, Yogas) Assistance with Project work and implementation Evaluate documented resolutions and analyse trends for ways to prevent recurring issues. Alert management and service owners to emerging trends in incidents. Assist in software releases and rollouts according to Change Management best practices. Work closely with third line technical support to increase first time fix rate. Build rapport with customers and colleagues. Escalate incidents with accurate documentation to service owners, when required. Record, track and document the Service Desk incident solving process, including all successful and unsuccessful decisions made and actions taken, through to final resolution. Use remote tools and diagnostic utilities to aid in troubleshooting. Research solutions through internal and external knowledge base, as needed. Test fixes to ensure problem has been adequately resolved. Assist in providing assistance to colleagues, when request volumes are high. Perform post-resolution follow ups with colleagues, as required. Develop Help sheets and FAQ lists for customers and colleagues. Contribute to knowledge base and training, as needed Reinforce SLAs to manage customer expectations Provide suggestions for continual improvement Analyse user problems or enquiries and follow through to resolution within agreed service level agreements to provide excellent customer service and to ensure users are able to continue to work Monitor the local office call queue for incidents ensuring all issues raised are dealt with in an effective & efficient manner, where possible ensuring these incidents do not breach agreed SLA Continue to develop a sound understanding of all skills required for the role in an effort to continuously improve the services offered by the IT team, in line with the level of responsibility of the role Support and maintain mobile devices, alongside the associated applications delivered through MobileIron Test new software and hardware, perform installations and updates for all IT equipment including desktops & laptops Manage the pool laptop process Maintain hardware stock levels and liaise where necessary, working with IT Procurement Supporting Citrix and home devices Build & re-build of IT equipment with an understanding of imaging software Be aware of the technologies, ITIL & ISO processes and procedures in use within the department Log all IT incidents and Service Requests on the IT Service Management solution and, where appropriate, escalate any issue to third line support in a timely manner Give customers confidence that their issue is understood and being dealt with promptly, keeping them informed of progress, driving issues through to resolution, offering mitigations where applicable Work as part of a team, with a positive 'can-do' attitude, sharing advice and workload to provide the best possible service to users Be aware of the technologies, ITIL & ISO processes and procedures in use within the department Adhere to local and regional IT operational standards Other duties as assigned to fully meet the requirements of the position Required experience, skills and attributes Technical Skills Proven experience in an IS / IT technical client-facing role, ideally in a professional services environment Experience of using call logging software would be desirable Experience of working with applications used by legal firms (time capture, document comparison, legal information systems) would be beneficial Advanced knowledge of PC hardware set-up and configuration (including printers and wireless devices) Strong knowledge of Microsoft based operating systems with emphasis on Windows 7 and Windows 10 Demonstrable experience with using and troubleshooting Microsoft Office with emphasis on MS Word, MS Excel and MS PowerPoint. Experience with using and troubleshooting Outlook 2010 / Outlook 2016 within a network environment (permissions, calendar sharing, delegation etc.) Knowledge of Internet Explorer, Google Chrome and Edge Good knowledge of document management systems Demonstrable experience of working with mobile devices; experience working with telephony systems would be advantageous A strong ability to document IT processes and procedures would be beneficial Experience working in an ITIL driven environment and working knowledge of ITIL principles and processes. Personal Skills and Attributes Excellent written and verbal communication skills Able to interact positively at all levels within the firm and a good team player Able to demonstrate excellent client/customer facing skills, with a keen interest to understand general business needs Able to communicate in non-technical terms with the users to both understand their problem and to relay how the problem will be resolved Able to exercise tact and diplomacy in an organisational setting Able to make decisions and remain calm while under pressure - particularly when dealing with difficult situations Able to absorb and retain information quickly Able to work closely with third line teams Methodical approach to work, with a strong focus on accuracy and quality Able to work under pressure to tight deadlines or targets and can adapt to differing demands; prioritising tasks, where appropriate The confidence and resilience to overcome obstacles to deliver what is required Demonstrating initiative and the ability to be proactive, while also being able to follow instructions and provide support to the Lead Can carry out all responsibilities in a way which supports the practice's values and promotes its equal opportunities and diversity principles Able to be an ambassador for Dentons IT, being professional in outlook, attitude and appearance Previous experience working in the Legal industry would be beneficial The firm Dentons is a global firm driven to provide you with the competitive edge in an increasingly complex and interconnected marketplace. We were formed by the March 2013 combination of international law firm Salans LLP, Canadian law firm Fraser Milner Casgrain LLP (FMC) and international law firm SNR Denton. Dentons is built on the solid foundations of three highly regarded law firms. Each built its outstanding reputation and valued clientele by responding to the local, regional and national needs of a broad spectrum of clients of all sizes - individuals; entrepreneurs; small businesses and start-ups; local, regional and national governments and government agencies; and mid-sized and larger private and public corporations, including international and global entities. Now clients benefit from approximately 2,600 lawyers and professionals in more than 75 locations spanning 50-plus countries across Africa, Asia Pacific, Canada, Central Asia, Europe, the Middle East, Russia and CIS, the UK and the US who are committed to challenging the status quo to offer creative business and legal solutions. Equal opportunities Dentons is committed to providing equal opportunities for all. If, as a result of a disability, you believe that there are aspects of the recruitment process or job that you would find more difficult than a non-disabled person, please tell us as soon as possible. We will then be able to discuss with you any reasonable adjustments that could be made to the recruitment process or the job itself. The above is intended to describe the general content of and requirements for the performance of this job. It is not to be construed as an exhaustive statement of essential functions, responsibilities or requirements.
Job description We are currently recruiting for an experienced IT Business Analyst to join our London office to assist the business in the production of business cases that quantify potential business benefits and then work with stakeholders to analyse, review, define, and document business requirements, functions and processes, identifying opportunities for improvement where possible and ensuring change is successfully embedded. Role and responsibilities Work with the business to identify/analyse change and define how products and services can best be used. Work with project stakeholders to ensure that cost-effective, timely & appropriate solutions are implemented, within agreed quality standards. Establish and maintain relationships with the business, Global IT and suppliers. Support product/service/vendor selection processes. Support changes to operational processes, procedures and organisational structure, understanding and communicating the impact. Produce appropriate project documentation, defining scope, impact and benefits of proposed changes. Analyse & document business processes; identifying alternative solutions and new approaches, where appropriate. Consistently document business analysis deliverables in line with departmental standards. Contribute toward the development of Business Analysis and wider IT best practice. Define and estimate the business analysis deliverables required on a per project basis, helping to drive quality across the board. Key skills and experience Excellent communication (verbal, written and presentation) skills, with confidence to deliver at all levels. Ability to work effectively in a matrix managed environment and to informally lead others with integrity. Solid experience working on large scale, complex projects as well as handling day-to-day operational requests. Excellent stakeholder management skills with the ability to balance conflicting needs and priorities. Strong & creative problem solving skills. Ability to work across multiple projects concurrently ensuring timely delivery of project tasks and milestones; following proper escalation paths; and managing customer and supplier relationships. Identify & highlight improvement opportunities (proactively as well as reactively). Strong experience of providing business analysis through all stages of the project lifecycle. A highly motivated self-starter. Minimum 5 years experience working as a Business Analyst across the full SDLC. Commercial acumen and awareness, including an understanding of the overall picture of IT service delivery. Desirable skills and experience Experience working across multiple sectors. BCS Business Analysis Diploma (part or full qualified). Experience working in multiple project delivery methodologies including Agile/ SCRUM experience. General knowledge of the IT market and trends. Experience in mentoring other Business Analysts. Additional information - External It's Time Allen & Overy is a leading global law firm operating in over thirty countries. By turning our insight, technology and talent into ground-breaking solutions, we've earned a place at the forefront of our industry. Our lawyers are leaders in their field - and the same goes for our support teams. Ambitious, driven and open to fresh perspectives, we find innovative new ways to deliver our services and maintain our reputation for excellence, in all that we do. The nature of law is changing and with that change brings unique opportunities. With our collaborative working culture, flexibility, and a commitment to your progress, we build rewarding careers. By joining our global team, you are supported by colleagues from around the world. If you're ready for a new challenge, it's time to seize the opportunity.
Aug 17, 2019
Full time
Job description We are currently recruiting for an experienced IT Business Analyst to join our London office to assist the business in the production of business cases that quantify potential business benefits and then work with stakeholders to analyse, review, define, and document business requirements, functions and processes, identifying opportunities for improvement where possible and ensuring change is successfully embedded. Role and responsibilities Work with the business to identify/analyse change and define how products and services can best be used. Work with project stakeholders to ensure that cost-effective, timely & appropriate solutions are implemented, within agreed quality standards. Establish and maintain relationships with the business, Global IT and suppliers. Support product/service/vendor selection processes. Support changes to operational processes, procedures and organisational structure, understanding and communicating the impact. Produce appropriate project documentation, defining scope, impact and benefits of proposed changes. Analyse & document business processes; identifying alternative solutions and new approaches, where appropriate. Consistently document business analysis deliverables in line with departmental standards. Contribute toward the development of Business Analysis and wider IT best practice. Define and estimate the business analysis deliverables required on a per project basis, helping to drive quality across the board. Key skills and experience Excellent communication (verbal, written and presentation) skills, with confidence to deliver at all levels. Ability to work effectively in a matrix managed environment and to informally lead others with integrity. Solid experience working on large scale, complex projects as well as handling day-to-day operational requests. Excellent stakeholder management skills with the ability to balance conflicting needs and priorities. Strong & creative problem solving skills. Ability to work across multiple projects concurrently ensuring timely delivery of project tasks and milestones; following proper escalation paths; and managing customer and supplier relationships. Identify & highlight improvement opportunities (proactively as well as reactively). Strong experience of providing business analysis through all stages of the project lifecycle. A highly motivated self-starter. Minimum 5 years experience working as a Business Analyst across the full SDLC. Commercial acumen and awareness, including an understanding of the overall picture of IT service delivery. Desirable skills and experience Experience working across multiple sectors. BCS Business Analysis Diploma (part or full qualified). Experience working in multiple project delivery methodologies including Agile/ SCRUM experience. General knowledge of the IT market and trends. Experience in mentoring other Business Analysts. Additional information - External It's Time Allen & Overy is a leading global law firm operating in over thirty countries. By turning our insight, technology and talent into ground-breaking solutions, we've earned a place at the forefront of our industry. Our lawyers are leaders in their field - and the same goes for our support teams. Ambitious, driven and open to fresh perspectives, we find innovative new ways to deliver our services and maintain our reputation for excellence, in all that we do. The nature of law is changing and with that change brings unique opportunities. With our collaborative working culture, flexibility, and a commitment to your progress, we build rewarding careers. By joining our global team, you are supported by colleagues from around the world. If you're ready for a new challenge, it's time to seize the opportunity.
Succeeding in today's technology and Intellectual Property industry requires a deep understanding of the sector and a keen knowledge of the business issues driving change. Clients rely on Dentons' Technology lawyers for extensive legal capabilities and experience developed through decades working with a wide range of participants in the sector-from emerging growth software and IT companies to multinational technology suppliers. Among our lawyers are computer programmers and legal counsel who have worked for leading technology companies. Having worked at the cutting edge of sourcing and technology work for many years, our UK-based strategic sourcing practice comprises not only authoritative lawyers in the field, but also thought leaders. Turn to us for support in structuring and negotiating sourcing solutions that will meet your business objectives. Obtain strategic counsel that delivers cost savings and transformational benefits for your organisation. World-leading corporations and government entities have turned to us for advice over the years, and we have worked on many of the largest and most innovative sourcing deals across an array of industry sectors. Tap into Dentons' deep know-how when it comes to technology projects in the areas of media, telecoms, energy, transportation, infrastructure, financial institutions, government, health care, real estate, hotels, retail and more. You will join an enthusiastic team of lawyers with excellent technical skills and leading sector clients. Purpose of role An exciting opportunity has arisen for a bright and ambitious lawyer of 2 to 5 years PQE with non-contentious technology, outsourcing and general commercial experience to join our highly talented and award-winning London TMT department. They will be working with one of the UK's top TMT teams, band 1 ranked in technology and telecoms, commercial contracts and data protection, and will have the opportunity to be involved in some of the most innovative work in the field, supported by our team of over 50 colleagues. You will have the opportunity to work with household names and blue chip companies, and also have an opportunity to get involved in some of the largest, most innovative technology and commercial procurements in the UK. This is a great opportunity to join one of the leading TMT teams in the UK with genuine career development prospects. Responsibilities You will be given the opportunity to work across a diverse range of work across different sectors including TMT, Defence, Retail, Government, Energy. We are also very strong in payments and fintech work in the Financial Services sector, and you will have the chance to be involved in that type of work if you wish. Our approach is to create a supportive environment by working collaboratively as part of a team servicing particular clients or sectors. You will be involved in a mixture of technology and commercial deals, some large where you are working as part of a team, and others where you will be able to operate with a greater degree of independence. The department has a strong teamwork ethic and a first class client management approach. It is essential that candidates are team players and committed to developing personally and professionally. A determination to deliver high-quality focused services to our clients is essential, as is maintaining and developing client relationships. Successful candidates will be people with energy and enthusiasm who want to join one of the top teams in the country, working hard to providing the highest levels of client service whilst at the same time valuing having fun being part of a supportive and collegiate team. Required experience, skills and attributes Strong academic record, including a degree or equivalent Candidates are expected to have technology awareness Having good experience working on similar work for sophisticated clients is essential We are very happy to consider candidates with in-house experience as well as private practice, as in practice we form close relationships with in house teams, and the ability to understand their environment is vey important. Ability to work with a degree of independence Exceptional drafting skills and legal research ability Personal Attributes Dedicated to exceptional client service Excellent business development ability Strong problem solving and decision making skills, coupled with good business awareness Exceptional interpersonal and communication skills Demonstrate initiative and drive and take control of own career development You will be a team player and sociable Diversity and Inclusion Essential to our success as a global law firm is our ability to attract and retain the best talent from a diverse range of backgrounds. We want a work environment where everyone can reach their potential and we have an inclusive culture which respects individual differences. We undertake and support a number of internal and external initiatives aimed at increasing diversity within the profession and we encourage all our partners and staff to get involved. We welcome you to learn more about diversity and inclusion at Dentons. The firm Dentons is the world's largest law firm, delivering quality and value to clients around the globe. Dentons is a leader on the Acritas Global Elite Brand Index, a BTI Client Service 30 Award winner and recognized by prominent business and legal publications for its innovations in client service, including founding Nextlaw Labs and the Nextlaw Global Referral Network. Dentons' polycentric approach and world-class talent challenge the status quo to advance client interests in the communities in which we live and work. Equal opportunities We welcome applications from candidates with disabilities and support those in the workplace who have a disability. Any disability disclosure will be dealt with confidentially and sensitively and if you want to speak directly to a member of our team, please contact NO AGENCIES PLEASE If you are interested in applying for this position, we welcome direct applications via our careers page, but if you have any questions beforehand please email - Enquiries only please, applications will not be accepted via email.
Aug 17, 2019
Full time
Succeeding in today's technology and Intellectual Property industry requires a deep understanding of the sector and a keen knowledge of the business issues driving change. Clients rely on Dentons' Technology lawyers for extensive legal capabilities and experience developed through decades working with a wide range of participants in the sector-from emerging growth software and IT companies to multinational technology suppliers. Among our lawyers are computer programmers and legal counsel who have worked for leading technology companies. Having worked at the cutting edge of sourcing and technology work for many years, our UK-based strategic sourcing practice comprises not only authoritative lawyers in the field, but also thought leaders. Turn to us for support in structuring and negotiating sourcing solutions that will meet your business objectives. Obtain strategic counsel that delivers cost savings and transformational benefits for your organisation. World-leading corporations and government entities have turned to us for advice over the years, and we have worked on many of the largest and most innovative sourcing deals across an array of industry sectors. Tap into Dentons' deep know-how when it comes to technology projects in the areas of media, telecoms, energy, transportation, infrastructure, financial institutions, government, health care, real estate, hotels, retail and more. You will join an enthusiastic team of lawyers with excellent technical skills and leading sector clients. Purpose of role An exciting opportunity has arisen for a bright and ambitious lawyer of 2 to 5 years PQE with non-contentious technology, outsourcing and general commercial experience to join our highly talented and award-winning London TMT department. They will be working with one of the UK's top TMT teams, band 1 ranked in technology and telecoms, commercial contracts and data protection, and will have the opportunity to be involved in some of the most innovative work in the field, supported by our team of over 50 colleagues. You will have the opportunity to work with household names and blue chip companies, and also have an opportunity to get involved in some of the largest, most innovative technology and commercial procurements in the UK. This is a great opportunity to join one of the leading TMT teams in the UK with genuine career development prospects. Responsibilities You will be given the opportunity to work across a diverse range of work across different sectors including TMT, Defence, Retail, Government, Energy. We are also very strong in payments and fintech work in the Financial Services sector, and you will have the chance to be involved in that type of work if you wish. Our approach is to create a supportive environment by working collaboratively as part of a team servicing particular clients or sectors. You will be involved in a mixture of technology and commercial deals, some large where you are working as part of a team, and others where you will be able to operate with a greater degree of independence. The department has a strong teamwork ethic and a first class client management approach. It is essential that candidates are team players and committed to developing personally and professionally. A determination to deliver high-quality focused services to our clients is essential, as is maintaining and developing client relationships. Successful candidates will be people with energy and enthusiasm who want to join one of the top teams in the country, working hard to providing the highest levels of client service whilst at the same time valuing having fun being part of a supportive and collegiate team. Required experience, skills and attributes Strong academic record, including a degree or equivalent Candidates are expected to have technology awareness Having good experience working on similar work for sophisticated clients is essential We are very happy to consider candidates with in-house experience as well as private practice, as in practice we form close relationships with in house teams, and the ability to understand their environment is vey important. Ability to work with a degree of independence Exceptional drafting skills and legal research ability Personal Attributes Dedicated to exceptional client service Excellent business development ability Strong problem solving and decision making skills, coupled with good business awareness Exceptional interpersonal and communication skills Demonstrate initiative and drive and take control of own career development You will be a team player and sociable Diversity and Inclusion Essential to our success as a global law firm is our ability to attract and retain the best talent from a diverse range of backgrounds. We want a work environment where everyone can reach their potential and we have an inclusive culture which respects individual differences. We undertake and support a number of internal and external initiatives aimed at increasing diversity within the profession and we encourage all our partners and staff to get involved. We welcome you to learn more about diversity and inclusion at Dentons. The firm Dentons is the world's largest law firm, delivering quality and value to clients around the globe. Dentons is a leader on the Acritas Global Elite Brand Index, a BTI Client Service 30 Award winner and recognized by prominent business and legal publications for its innovations in client service, including founding Nextlaw Labs and the Nextlaw Global Referral Network. Dentons' polycentric approach and world-class talent challenge the status quo to advance client interests in the communities in which we live and work. Equal opportunities We welcome applications from candidates with disabilities and support those in the workplace who have a disability. Any disability disclosure will be dealt with confidentially and sensitively and if you want to speak directly to a member of our team, please contact NO AGENCIES PLEASE If you are interested in applying for this position, we welcome direct applications via our careers page, but if you have any questions beforehand please email - Enquiries only please, applications will not be accepted via email.
Dentons has an exciting new opportunity for a well organised, enthusiastic Analyst who is looking for the chance to launch a career in the Legal Project Management profession and play a part in supporting a dynamic, fast-paced global law firm. The legal services market is experiencing a period of significant change, driven by growing client expectations, new technology and an evolving competitor market place. Our clients are increasingly looking for new approaches to satisfy the needs of their legal challenges. The Dentons Legal Project Management Team is critical to meeting these changing needs of the legal industry and as a growing team we have an opportunity for an Analyst to join our London based Legal Project Management Team. You will work closely with the Legal Project Managers to support them in managing and co-ordinating the delivery of legal work to solve client's complex legal challenges. Our goal is to focus on all aspects of delivery, process improvement and innovation, providing clients with an exceptional level of service throughout the full matter lifecycle. We are looking for high performing candidates from who have experience in delivering complex projects and/or implementing change and willing to take on an exciting new challenge. Responsibilities Support Legal Project Managers to manage, co-ordinate and improve efficiency in the delivery of client matters Gather, compile and analyse data in a logical and efficient manner Use written communication to clearly and effectively present information, ideas and approaches Provide input into producing tracking and progress reports Draft project documents such as project plans, schedules, milestone and action tracking Contribute to problem solving by suggesting appropriate ideas for options and recommendations Deliver appropriately structured deliverables without significant guidance Provide input for project meetings including agenda, status updates, financials tracking and action logging Support internal Legal Project Management initiatives Required experience, skills and attributes Role Requirements A strong academic record of graduate level Proficient in the use of Microsoft Office tools - Excel, Outlook, Word, PowerPoint, Visio Strong budgeting and numeracy skills Personal Qualities Ability to work flexibly in a dynamic, fast-paced environment Highly organised with excellent prioritisation and planning skills Quick to learn new skills Willing take on responsibility Confident communicator with the ability to interact at all levels Excellent attention to detail Language Capabilities We are a truly global law firm and as such, always welcome hearing from those with foreign language capabilities. The firm Dentons is the world's largest law firm, delivering quality and value to clients around the globe. Dentons is a leader on the Acritas Global Elite Brand Index, a BTI Client Service 30 Award winner and recognized by prominent business and legal publications for its innovations in client service, including founding Nextlaw Labs and the Nextlaw Global Referral Network. Dentons' polycentric approach and world-class talent challenge the status quo to advance client interests in the communities in which we live and work. . Diversity & Inclusion Essential to our success as a global law firm is our ability to attract and retain the best talent from a diverse range of backgrounds. We want a work environment where everyone can reach their potential and we have an inclusive culture which respects individual differences. We undertake and support a number of internal and external initiatives aimed at increasing diversity within the profession and we encourage all our partners and staff to get involved. We welcome you to learn more about diversity and inclusion at Dentons. Equal opportunities Dentons is committed to providing equal opportunities for all. We welcome applications from candidates with disabilities and support those in the workplace who have a disability. Any disability disclosure will be dealt with confidentially and sensitively and if you want to speak directly to a member of our team, please email . NO AGENCIES PLEASE If you are interested in applying for this position, we welcome direct applications via our careers page, but if you have any questions beforehand please email - Enquiries only please, applications will not be accepted via email . Please note that we will not accept unsolicited CV's sent to the business, nor will we accept any associated terms of business.
Aug 17, 2019
Full time
Dentons has an exciting new opportunity for a well organised, enthusiastic Analyst who is looking for the chance to launch a career in the Legal Project Management profession and play a part in supporting a dynamic, fast-paced global law firm. The legal services market is experiencing a period of significant change, driven by growing client expectations, new technology and an evolving competitor market place. Our clients are increasingly looking for new approaches to satisfy the needs of their legal challenges. The Dentons Legal Project Management Team is critical to meeting these changing needs of the legal industry and as a growing team we have an opportunity for an Analyst to join our London based Legal Project Management Team. You will work closely with the Legal Project Managers to support them in managing and co-ordinating the delivery of legal work to solve client's complex legal challenges. Our goal is to focus on all aspects of delivery, process improvement and innovation, providing clients with an exceptional level of service throughout the full matter lifecycle. We are looking for high performing candidates from who have experience in delivering complex projects and/or implementing change and willing to take on an exciting new challenge. Responsibilities Support Legal Project Managers to manage, co-ordinate and improve efficiency in the delivery of client matters Gather, compile and analyse data in a logical and efficient manner Use written communication to clearly and effectively present information, ideas and approaches Provide input into producing tracking and progress reports Draft project documents such as project plans, schedules, milestone and action tracking Contribute to problem solving by suggesting appropriate ideas for options and recommendations Deliver appropriately structured deliverables without significant guidance Provide input for project meetings including agenda, status updates, financials tracking and action logging Support internal Legal Project Management initiatives Required experience, skills and attributes Role Requirements A strong academic record of graduate level Proficient in the use of Microsoft Office tools - Excel, Outlook, Word, PowerPoint, Visio Strong budgeting and numeracy skills Personal Qualities Ability to work flexibly in a dynamic, fast-paced environment Highly organised with excellent prioritisation and planning skills Quick to learn new skills Willing take on responsibility Confident communicator with the ability to interact at all levels Excellent attention to detail Language Capabilities We are a truly global law firm and as such, always welcome hearing from those with foreign language capabilities. The firm Dentons is the world's largest law firm, delivering quality and value to clients around the globe. Dentons is a leader on the Acritas Global Elite Brand Index, a BTI Client Service 30 Award winner and recognized by prominent business and legal publications for its innovations in client service, including founding Nextlaw Labs and the Nextlaw Global Referral Network. Dentons' polycentric approach and world-class talent challenge the status quo to advance client interests in the communities in which we live and work. . Diversity & Inclusion Essential to our success as a global law firm is our ability to attract and retain the best talent from a diverse range of backgrounds. We want a work environment where everyone can reach their potential and we have an inclusive culture which respects individual differences. We undertake and support a number of internal and external initiatives aimed at increasing diversity within the profession and we encourage all our partners and staff to get involved. We welcome you to learn more about diversity and inclusion at Dentons. Equal opportunities Dentons is committed to providing equal opportunities for all. We welcome applications from candidates with disabilities and support those in the workplace who have a disability. Any disability disclosure will be dealt with confidentially and sensitively and if you want to speak directly to a member of our team, please email . NO AGENCIES PLEASE If you are interested in applying for this position, we welcome direct applications via our careers page, but if you have any questions beforehand please email - Enquiries only please, applications will not be accepted via email . Please note that we will not accept unsolicited CV's sent to the business, nor will we accept any associated terms of business.
Senior Platform Architect Permanent Hertfordshire About The Company My client, based in the Hertfordshire area, are one of the leading telephone, television and internet services providers in the world with 27 million customers around the world. They looking for a Senior Platform Architect to join their Technical Engineering Team in a time of expansion...... click apply for full job details
Aug 17, 2019
Full time
Senior Platform Architect Permanent Hertfordshire About The Company My client, based in the Hertfordshire area, are one of the leading telephone, television and internet services providers in the world with 27 million customers around the world. They looking for a Senior Platform Architect to join their Technical Engineering Team in a time of expansion...... click apply for full job details
Python Developer Permanent Hemel Hempstead Python Developer / Software Engineer - A fantastic opportunity has arisen to work for a leading consumer brand company within the Communications industry as a Python Developer! This role offers the opportunity to work on a new project and new technology...... click apply for full job details
Aug 17, 2019
Full time
Python Developer Permanent Hemel Hempstead Python Developer / Software Engineer - A fantastic opportunity has arisen to work for a leading consumer brand company within the Communications industry as a Python Developer! This role offers the opportunity to work on a new project and new technology...... click apply for full job details
Excellent opportunity for an Offline CNC Programmer looking to work for a unique company who offer specialist training to become a technical expert within the aerospace industry. Do you have experience with Offline Programming/CAM? Are you looking for excellent training and development to become a technical expert within a unique company?..... click apply for full job details
Aug 17, 2019
Full time
Excellent opportunity for an Offline CNC Programmer looking to work for a unique company who offer specialist training to become a technical expert within the aerospace industry. Do you have experience with Offline Programming/CAM? Are you looking for excellent training and development to become a technical expert within a unique company?..... click apply for full job details
Senior Manager, ERP and Manufacturing Business Systems Based: Hatfield, Herts Permanent full time position with competitive salary and excellent benefits Includes car allowance and Bonus This role will be at the heart of a business transformation, with responsibility for (i) The Core Business and Manufacturing ERP (SAP S4 HANA) System, and (ii) The Manufacturing Systems, such as Serialisation, LIMs,..... click apply for full job details
Aug 17, 2019
Full time
Senior Manager, ERP and Manufacturing Business Systems Based: Hatfield, Herts Permanent full time position with competitive salary and excellent benefits Includes car allowance and Bonus This role will be at the heart of a business transformation, with responsibility for (i) The Core Business and Manufacturing ERP (SAP S4 HANA) System, and (ii) The Manufacturing Systems, such as Serialisation, LIMs,..... click apply for full job details
Senior Linux Systems Administrator Rickmansworth, Buckinghamshire £65,000-£70,000 + Shares options + Private Medical + Package Are you a Linux systems wizard looking to get into a booming company? On offer is a fantastic opportunity to work for a rapidly growing GPS centred company...... click apply for full job details
Aug 17, 2019
Full time
Senior Linux Systems Administrator Rickmansworth, Buckinghamshire £65,000-£70,000 + Shares options + Private Medical + Package Are you a Linux systems wizard looking to get into a booming company? On offer is a fantastic opportunity to work for a rapidly growing GPS centred company...... click apply for full job details
Our client, a Hertfordshire based Pharmaceutical company, is currently seeking an experienced Study Data Manager to join their team on a permanent basis due to a period of growth. Within this role you will be responsible for the following: -Carry the paper CRF design and eCRF accordance with the study protocol -Coordinate activities with ADM -Perform data extraction for provision statisticians -Write t ..... click apply for full job details
Aug 17, 2019
Contractor
Our client, a Hertfordshire based Pharmaceutical company, is currently seeking an experienced Study Data Manager to join their team on a permanent basis due to a period of growth. Within this role you will be responsible for the following: -Carry the paper CRF design and eCRF accordance with the study protocol -Coordinate activities with ADM -Perform data extraction for provision statisticians -Write t ..... click apply for full job details
Implementation Consultant Next Generation Social Care Solution Provider Permanent role offering excellent Salary package + car allowance, Life Assurance, pension Remotely / Home Based The Company The company is a radical social care solution offering technology, support services and transformation...... click apply for full job details
Aug 17, 2019
Full time
Implementation Consultant Next Generation Social Care Solution Provider Permanent role offering excellent Salary package + car allowance, Life Assurance, pension Remotely / Home Based The Company The company is a radical social care solution offering technology, support services and transformation...... click apply for full job details
Missile Electronics Architect Location : Stevenage Duration - 6 months Rate - £45 - £60 per hour Job Description: Defining the electrical architecture for a system ensuring it meets all higher level system requirements, establishing a project Processing and Communications policy and recommending data-bus types and routing, the missile level power system including power budget and profiles,..... click apply for full job details
Aug 17, 2019
Contractor
Missile Electronics Architect Location : Stevenage Duration - 6 months Rate - £45 - £60 per hour Job Description: Defining the electrical architecture for a system ensuring it meets all higher level system requirements, establishing a project Processing and Communications policy and recommending data-bus types and routing, the missile level power system including power budget and profiles,..... click apply for full job details
I am recruiting a number of Contract positions for an established Charity based in Hertfordshire. All roles are specific to Development and will be part of the Digital team, helping to develop a Web-based Application. Role Requirements: As an experienced Mobile Developer, you will be following agile practices to develop an AngularJS/HTML5 based application...... click apply for full job details
Aug 17, 2019
Contractor
I am recruiting a number of Contract positions for an established Charity based in Hertfordshire. All roles are specific to Development and will be part of the Digital team, helping to develop a Web-based Application. Role Requirements: As an experienced Mobile Developer, you will be following agile practices to develop an AngularJS/HTML5 based application...... click apply for full job details
CMM Programmer (PC DMIS) £25,000 - £38,000 (negotiable) + Holidays + Pension + Benefits Hertford, Hertfordshire Are you a Quality Engineer? Do you have experience with CMM equipment and PC DMIS? Are you looking to join a well-established and industry leading manufacturing company? On offer is CMM programming and quality inspection role for a high precision manufacturing company...... click apply for full job details
Aug 17, 2019
Full time
CMM Programmer (PC DMIS) £25,000 - £38,000 (negotiable) + Holidays + Pension + Benefits Hertford, Hertfordshire Are you a Quality Engineer? Do you have experience with CMM equipment and PC DMIS? Are you looking to join a well-established and industry leading manufacturing company? On offer is CMM programming and quality inspection role for a high precision manufacturing company...... click apply for full job details
Workday Functional Consultant- 6 months- London Location: London Duration: 6 months Daily Rate: £575- £625 Start Date: ASAP One of my leading pharmaceutical clients is looking for a senior workday consultant on a contract basis. Ideally you will have some payroll integration experience also...... click apply for full job details
Aug 17, 2019
Contractor
Workday Functional Consultant- 6 months- London Location: London Duration: 6 months Daily Rate: £575- £625 Start Date: ASAP One of my leading pharmaceutical clients is looking for a senior workday consultant on a contract basis. Ideally you will have some payroll integration experience also...... click apply for full job details
Network Engineer - St Albans - £36,000 A highly successful global business within the retail space are looking for a junior network engineer to join their established IT team. The key focus of this role is to provide on-going support, enhancement and maintenance to their network infrastructure. You will provide 1st and 2nd line support and configure systems...... click apply for full job details
Aug 17, 2019
Full time
Network Engineer - St Albans - £36,000 A highly successful global business within the retail space are looking for a junior network engineer to join their established IT team. The key focus of this role is to provide on-going support, enhancement and maintenance to their network infrastructure. You will provide 1st and 2nd line support and configure systems...... click apply for full job details
Senior Java Developer - London- Travel - up to £65,000 My client is a Travel company based in West London they are looking to add to the development team they use Java(Spring) and are looking for a Senior Java Developer to work alongside the Project Manager and Scrum Master in order to oversee the development process, your role will be covering various areas including planning, testing and delivery ..... click apply for full job details
Aug 17, 2019
Full time
Senior Java Developer - London- Travel - up to £65,000 My client is a Travel company based in West London they are looking to add to the development team they use Java(Spring) and are looking for a Senior Java Developer to work alongside the Project Manager and Scrum Master in order to oversee the development process, your role will be covering various areas including planning, testing and delivery ..... click apply for full job details
Junior Infrastructure Engineer - Watford - Up to £25,000 + Benefits A market leading business are currently seeking an enthusiastic and passionate Junior Infrastructure Engineer be part of their IT services team located in Watford. This is an excellent opportunity to join an ambitious organisation with long term progression and an enviable career path...... click apply for full job details
Aug 17, 2019
Full time
Junior Infrastructure Engineer - Watford - Up to £25,000 + Benefits A market leading business are currently seeking an enthusiastic and passionate Junior Infrastructure Engineer be part of their IT services team located in Watford. This is an excellent opportunity to join an ambitious organisation with long term progression and an enviable career path...... click apply for full job details
A london based Audio Visual integrator is looking for a Crestron programmer. The projects will involve a range of specialist networks, software and hardware technologies across multiple sites and therefore will require attention to detail...... click apply for full job details
Aug 17, 2019
Full time
A london based Audio Visual integrator is looking for a Crestron programmer. The projects will involve a range of specialist networks, software and hardware technologies across multiple sites and therefore will require attention to detail...... click apply for full job details
Business and Data Analyst - Travel required across Buckinghamshire, Oxfordshire and Northamptonshire - Up tp £55,000 (Depending on experience) GSA Techsource have an exciting opportunity recruiting for a well-established consultancy company, operating with significant experience of leading service transformation, ICT projects & programmes and a strong ethos of working with our clients to deliver su ..... click apply for full job details
Aug 17, 2019
Full time
Business and Data Analyst - Travel required across Buckinghamshire, Oxfordshire and Northamptonshire - Up tp £55,000 (Depending on experience) GSA Techsource have an exciting opportunity recruiting for a well-established consultancy company, operating with significant experience of leading service transformation, ICT projects & programmes and a strong ethos of working with our clients to deliver su ..... click apply for full job details
Systems Engineer Bedfordshire Systems Engineer needed for a leading Defence company who specialise in Missiles, Fire control, Armoured Fighting vehicles and many more. This role will be based in Bedfordshire, they are looking to employ an experienced Systems Engineer...... click apply for full job details
Aug 17, 2019
Contractor
Systems Engineer Bedfordshire Systems Engineer needed for a leading Defence company who specialise in Missiles, Fire control, Armoured Fighting vehicles and many more. This role will be based in Bedfordshire, they are looking to employ an experienced Systems Engineer...... click apply for full job details
Software Engineer Duration: 6 Months Location: Stevenage Rate: Negotiable Our client creates some of the world's most cutting-edge software products for Missile sub-systems. We are currently seeking a C / C++ Software engineer to join their team for a contract role at their Stevenage site...... click apply for full job details
Aug 17, 2019
Contractor
Software Engineer Duration: 6 Months Location: Stevenage Rate: Negotiable Our client creates some of the world's most cutting-edge software products for Missile sub-systems. We are currently seeking a C / C++ Software engineer to join their team for a contract role at their Stevenage site...... click apply for full job details
Global Network & Voice Lead Salary to c£80,000 plus car allowance and bonus London/South East Flexible working Our Client, a leading global manufacturing company with 85 sites Globally, is looking for a Network & Voice Team lead to maintain, support and optimize their global network and voice services in accordance with global standards...... click apply for full job details
Aug 17, 2019
Full time
Global Network & Voice Lead Salary to c£80,000 plus car allowance and bonus London/South East Flexible working Our Client, a leading global manufacturing company with 85 sites Globally, is looking for a Network & Voice Team lead to maintain, support and optimize their global network and voice services in accordance with global standards...... click apply for full job details
An internationally successful and market leading company is looking for a talented SQL Developer to be part of a small team based in the Enfield area, North London / Hertfordshire borders. Working alongside the Senior Developer, the successful candidate will be tasked with supporting and developing the ERP suite which is pivotal to the success of the business...... click apply for full job details
Aug 17, 2019
Full time
An internationally successful and market leading company is looking for a talented SQL Developer to be part of a small team based in the Enfield area, North London / Hertfordshire borders. Working alongside the Senior Developer, the successful candidate will be tasked with supporting and developing the ERP suite which is pivotal to the success of the business...... click apply for full job details
Senior Software Engineer. Cambridge. A well established IoT company specialising in smart IoT connected products is looking for a Senior Software Engineer. As a Senior Software Engineer you will be responsible for designing software modules and components as well as the design and implementation of databases...... click apply for full job details
Aug 17, 2019
Full time
Senior Software Engineer. Cambridge. A well established IoT company specialising in smart IoT connected products is looking for a Senior Software Engineer. As a Senior Software Engineer you will be responsible for designing software modules and components as well as the design and implementation of databases...... click apply for full job details
Senior Full Stack Developer Permanent Hertfordshire About The Company My client, based in the Hertfordshire area, are one of the leading telephone, television and internet services providers in the world with 27 million customers around the world. They looking for a Senior Full Stack Developer to join their Technical Engineering Team in a time of expansion...... click apply for full job details
Aug 17, 2019
Full time
Senior Full Stack Developer Permanent Hertfordshire About The Company My client, based in the Hertfordshire area, are one of the leading telephone, television and internet services providers in the world with 27 million customers around the world. They looking for a Senior Full Stack Developer to join their Technical Engineering Team in a time of expansion...... click apply for full job details
Junior Telecoms Field Engineer South East £20,000 - £23,000 plus van plus tools I am looking for a number of reliable junior telecoms field engineers to carry out basic upgrades on Radio Base Stations and perform simple tests. Responsibilities Working within a team Able to work in isolation Installation of basic upgrades within a Radio Base Station Ensure installation guidelines are strictly adhered to an ..... click apply for full job details
Aug 17, 2019
Full time
Junior Telecoms Field Engineer South East £20,000 - £23,000 plus van plus tools I am looking for a number of reliable junior telecoms field engineers to carry out basic upgrades on Radio Base Stations and perform simple tests. Responsibilities Working within a team Able to work in isolation Installation of basic upgrades within a Radio Base Station Ensure installation guidelines are strictly adhered to an ..... click apply for full job details
Azure Native Cloud Architect/Consultant/Specialist is urgently required by our Global IT Services Client for a rolling 3-month contract to be based in Stevenage (3-days onsite/2-days from home). The successful candidate is required to do an overall assessment of a customer Azure cloud native environment...... click apply for full job details
Aug 17, 2019
Contractor
Azure Native Cloud Architect/Consultant/Specialist is urgently required by our Global IT Services Client for a rolling 3-month contract to be based in Stevenage (3-days onsite/2-days from home). The successful candidate is required to do an overall assessment of a customer Azure cloud native environment...... click apply for full job details
Front End Web Developer (HTML5, JavaScript, CSS) Skills - HTML5, CSS, SASS, JavaScript, ES6, Gulp, Grunt, AWS, Agile, TDD, React, Redux, ES6 I have a fantastic opportunity for a Junior Front End Web Developer / FrontEnd Developer (HTML5) to join a fast growing eCom Travel Company based in St Albans...... click apply for full job details
Aug 17, 2019
Full time
Front End Web Developer (HTML5, JavaScript, CSS) Skills - HTML5, CSS, SASS, JavaScript, ES6, Gulp, Grunt, AWS, Agile, TDD, React, Redux, ES6 I have a fantastic opportunity for a Junior Front End Web Developer / FrontEnd Developer (HTML5) to join a fast growing eCom Travel Company based in St Albans...... click apply for full job details
Work for one of the largest and well know companies in the world. If you are an all-round developer who loves to follow clean coding principles, is passionate about code quality and agile working, then we're looking for you to join this team! You'll be continually learning and have an eye on the tech coming over the horizon. Great benefits on offer which includes on-site parking...... click apply for full job details
Aug 17, 2019
Full time
Work for one of the largest and well know companies in the world. If you are an all-round developer who loves to follow clean coding principles, is passionate about code quality and agile working, then we're looking for you to join this team! You'll be continually learning and have an eye on the tech coming over the horizon. Great benefits on offer which includes on-site parking...... click apply for full job details
An internationally successful and market leading company is looking for a talented SQL Developer to be part of a small team based in the Enfield area, North London / Hertfordshire borders. Working alongside the Senior Developer, the successful candidate will be tasked with supporting and developing the ERP suite which is pivotal to the success of the business...... click apply for full job details
Aug 17, 2019
Full time
An internationally successful and market leading company is looking for a talented SQL Developer to be part of a small team based in the Enfield area, North London / Hertfordshire borders. Working alongside the Senior Developer, the successful candidate will be tasked with supporting and developing the ERP suite which is pivotal to the success of the business...... click apply for full job details
BI Developer (MS Stack, SSIS, SSRS, SSAS) The Company We are one of the largest privately owned Construction businesses in the UK and specialise in contracting, residential development and property support. We are currently going through a large strategic IT transformation to move to the cloud and are rapidly adopting the latest concepts/technologies of BI and digital construction...... click apply for full job details
Aug 17, 2019
Full time
BI Developer (MS Stack, SSIS, SSRS, SSAS) The Company We are one of the largest privately owned Construction businesses in the UK and specialise in contracting, residential development and property support. We are currently going through a large strategic IT transformation to move to the cloud and are rapidly adopting the latest concepts/technologies of BI and digital construction...... click apply for full job details
Project Manager (Applications Migration) - Contract - Dunstable, Bedfordshire and Home-Based A global IT services company is searching for a Project Manager with strong experience of applications migration to join their team on a contract basis. The role will be based in Dunstable three days per week with two days based from home...... click apply for full job details
Aug 17, 2019
Contractor
Project Manager (Applications Migration) - Contract - Dunstable, Bedfordshire and Home-Based A global IT services company is searching for a Project Manager with strong experience of applications migration to join their team on a contract basis. The role will be based in Dunstable three days per week with two days based from home...... click apply for full job details
Work for one of the largest and well known companies in the world. Great opportunity to progress into an Architect role. If you are a Software Developer looking to move into Architecture then this company will develop you into this role. You'll be continually learning and have an eye on the tech coming over the horizon...... click apply for full job details
Aug 17, 2019
Full time
Work for one of the largest and well known companies in the world. Great opportunity to progress into an Architect role. If you are a Software Developer looking to move into Architecture then this company will develop you into this role. You'll be continually learning and have an eye on the tech coming over the horizon...... click apply for full job details
Front End Developer (Angular) - Letchworth Garden City (40k-45k) Front End Developers (Angular) are wanted to join a well-established organisation based in Letchworth Garden City. Our client is currently going through a strategic IT transformation to move to the cloud and are rapidly adopting the latest concepts of BI and digital construction...... click apply for full job details
Aug 17, 2019
Full time
Front End Developer (Angular) - Letchworth Garden City (40k-45k) Front End Developers (Angular) are wanted to join a well-established organisation based in Letchworth Garden City. Our client is currently going through a strategic IT transformation to move to the cloud and are rapidly adopting the latest concepts of BI and digital construction...... click apply for full job details
Full Stack Software Developer The Company We are one of the largest privately owned construction businesses in the UK and specialise in contracting, residential development and property support. We are currently going through a large strategic IT transformation to move to the cloud and are rapidly adopting the latest concepts/technologies...... click apply for full job details
Aug 17, 2019
Full time
Full Stack Software Developer The Company We are one of the largest privately owned construction businesses in the UK and specialise in contracting, residential development and property support. We are currently going through a large strategic IT transformation to move to the cloud and are rapidly adopting the latest concepts/technologies...... click apply for full job details
