12 jobs found in Alaska

About the Role: The BVT Analyst plays a critical role in ensuring the accuracy, reliability, and efficiency of business validation testing processes within the organization. This position is responsible for analyzing complex data sets, identifying discrepancies, and validating business processes to support informed decision-making. The analyst collaborates closely with cross-functional teams to design, execute, and document test cases that align with business requirements and compliance standards. By providing detailed insights and recommendations, the BVT Analyst helps mitigate risks and improve operational workflows. Ultimately, this role contributes to maintaining high-quality standards and driving continuous improvement across business validation initiatives. Minimum Qualifications: Bachelor's degree in Business Administration, Information Systems, Data Analytics, or a related field. Proven experience in business validation testing or a similar analytical role. Strong understanding of business processes and data analysis techniques. Proficiency with testing tools and software such as SQL, Excel, and test management platforms. Excellent communication skills to effectively collaborate with diverse teams and document findings. Preferred Qualifications: Experience with automation testing tools and scripting languages. Familiarity with regulatory compliance standards relevant to the industry. Advanced certifications in business analysis or quality assurance (e.g., CBAP, ISTQB). Experience working in Agile or Scrum development environments. Knowledge of data visualization tools such as Tableau or Power BI. Responsibilities: Develop, execute, and maintain comprehensive business validation test plans and test cases. Analyze business processes and data to identify inconsistencies, errors, or areas for improvement. Collaborate with business stakeholders, IT teams, and quality assurance to ensure alignment of testing objectives. Document test results, report defects, and track resolution progress to ensure timely issue closure. Provide detailed analysis and recommendations based on test outcomes to support business decision-making. Skills: The BVT Analyst utilizes analytical skills daily to dissect complex business data and validate processes against established criteria. Proficiency in SQL and Excel enables efficient data querying and manipulation to uncover discrepancies and verify accuracy. Strong communication skills are essential for articulating findings clearly to both technical and non-technical stakeholders, ensuring collaborative problem-solving. Familiarity with test management tools supports the organization and execution of test cases, while knowledge of automation and scripting enhances testing efficiency and repeatability. Additionally, understanding regulatory requirements and business contexts allows the analyst to align testing efforts with compliance and strategic objectives.

About the Role: The BVT Analyst plays a crucial role in analyzing and interpreting data related to business value transformation initiatives. This position focuses on early detection of defects by validating new builds and verifying that critical functionalities perform as expected before further testing phases. The analyst collaborates closely with development and QA teams to identify issues, provide actionable feedback, and support continuous integration processes. By maintaining and enhancing automated and manual BVT suites, the analyst helps accelerate release cycles while maintaining high standards of software quality. Ultimately, the BVT Analyst contributes to delivering robust software solutions that meet business requirements and customer expectations. Minimum Qualifications: Bachelor's degree in Computer Science, Information Technology, or a related field. Experience with software testing methodologies, particularly Build Verification Testing. Proficiency in scripting or programming languages such as Python, Java, or similar for test automation. Familiarity with continuous integration tools like Jenkins, Bamboo, or equivalent. Strong analytical and problem-solving skills with attention to detail. Preferred Qualifications: Experience with automated testing frameworks such as Selenium, TestNG, or JUnit. Knowledge of version control systems like Git or SVN. Understanding of Agile and DevOps practices. Certifications related to software testing (e.g., ISTQB) or DevOps. Experience working in a fast-paced software development environment. Responsibilities: Develop, maintain, and execute Build Verification Test cases to validate new software builds. Analyze test results to identify defects and communicate findings to development teams promptly. Collaborate with cross-functional teams to understand build changes and update test suites accordingly. Support continuous integration and deployment pipelines by integrating BVT processes. Document test procedures, results, and defect reports to ensure traceability and knowledge sharing. Skills: The required skills enable the BVT Analyst to design and execute effective test cases that quickly identify build issues, ensuring software stability early in the development cycle. Proficiency in scripting and automation tools allows the analyst to create efficient, repeatable tests that integrate seamlessly with continuous integration systems. Analytical skills are essential for interpreting test results and diagnosing root causes of failures, facilitating clear communication with development teams. Preferred skills such as knowledge of Agile and DevOps methodologies enhance collaboration and adaptability in dynamic project environments. Together, these skills empower the analyst to contribute significantly to maintaining high-quality software releases and improving overall development workflows.

About the Role: The BVT Analyst plays a critical role in ensuring the accuracy, reliability, and efficiency of business validation testing processes within the organization. This position is responsible for analyzing complex data sets, identifying discrepancies, and validating business processes to support informed decision-making. The analyst collaborates closely with cross-functional teams to design, execute, and document test cases that align with business requirements and compliance standards. By providing detailed insights and recommendations, the BVT Analyst helps mitigate risks and improve operational workflows. Ultimately, this role contributes to maintaining high-quality standards and driving continuous improvement across business validation initiatives. Minimum Qualifications: Bachelor's degree in Business Administration, Information Systems, Data Analytics, or a related field. Proven experience in business validation testing or a similar analytical role. Strong understanding of business processes and data analysis techniques. Proficiency with testing tools and software such as SQL, Excel, and test management platforms. Excellent communication skills to effectively collaborate with diverse teams and document findings. Preferred Qualifications: Experience with automation testing tools and scripting languages. Familiarity with regulatory compliance standards relevant to the industry. Advanced certifications in business analysis or quality assurance (e.g., CBAP, ISTQB). Experience working in Agile or Scrum development environments. Knowledge of data visualization tools such as Tableau or Power BI. Responsibilities: Develop, execute, and maintain comprehensive business validation test plans and test cases. Analyze business processes and data to identify inconsistencies, errors, or areas for improvement. Collaborate with business stakeholders, IT teams, and quality assurance to ensure alignment of testing objectives. Document test results, report defects, and track resolution progress to ensure timely issue closure. Provide detailed analysis and recommendations based on test outcomes to support business decision-making. Skills: The BVT Analyst utilizes analytical skills daily to dissect complex business data and validate processes against established criteria. Proficiency in SQL and Excel enables efficient data querying and manipulation to uncover discrepancies and verify accuracy. Strong communication skills are essential for articulating findings clearly to both technical and non-technical stakeholders, ensuring collaborative problem-solving. Familiarity with test management tools supports the organization and execution of test cases, while knowledge of automation and scripting enhances testing efficiency and repeatability. Additionally, understanding regulatory requirements and business contexts allows the analyst to align testing efforts with compliance and strategic objectives.

About the Role: The BVT Analyst plays a crucial role in analyzing and interpreting data related to business value transformation initiatives. This position focuses on early detection of defects by validating new builds and verifying that critical functionalities perform as expected before further testing phases. The analyst collaborates closely with development and QA teams to identify issues, provide actionable feedback, and support continuous integration processes. By maintaining and enhancing automated and manual BVT suites, the analyst helps accelerate release cycles while maintaining high standards of software quality. Ultimately, the BVT Analyst contributes to delivering robust software solutions that meet business requirements and customer expectations. Minimum Qualifications: Bachelor's degree in Computer Science, Information Technology, or a related field. Experience with software testing methodologies, particularly Build Verification Testing. Proficiency in scripting or programming languages such as Python, Java, or similar for test automation. Familiarity with continuous integration tools like Jenkins, Bamboo, or equivalent. Strong analytical and problem-solving skills with attention to detail. Preferred Qualifications: Experience with automated testing frameworks such as Selenium, TestNG, or JUnit. Knowledge of version control systems like Git or SVN. Understanding of Agile and DevOps practices. Certifications related to software testing (e.g., ISTQB) or DevOps. Experience working in a fast-paced software development environment. Responsibilities: Develop, maintain, and execute Build Verification Test cases to validate new software builds. Analyze test results to identify defects and communicate findings to development teams promptly. Collaborate with cross-functional teams to understand build changes and update test suites accordingly. Support continuous integration and deployment pipelines by integrating BVT processes. Document test procedures, results, and defect reports to ensure traceability and knowledge sharing. Skills: The required skills enable the BVT Analyst to design and execute effective test cases that quickly identify build issues, ensuring software stability early in the development cycle. Proficiency in scripting and automation tools allows the analyst to create efficient, repeatable tests that integrate seamlessly with continuous integration systems. Analytical skills are essential for interpreting test results and diagnosing root causes of failures, facilitating clear communication with development teams. Preferred skills such as knowledge of Agile and DevOps methodologies enhance collaboration and adaptability in dynamic project environments. Together, these skills empower the analyst to contribute significantly to maintaining high-quality software releases and improving overall development workflows.

About the Role: The BVT Analyst plays a critical role in ensuring the accuracy, reliability, and efficiency of business validation testing processes within the organization. This position is responsible for analyzing complex data sets, identifying discrepancies, and validating business processes to support informed decision-making. The analyst collaborates closely with cross-functional teams to design, execute, and document test cases that align with business requirements and compliance standards. By providing detailed insights and recommendations, the BVT Analyst helps mitigate risks and improve operational workflows. Ultimately, this role contributes to maintaining high-quality standards and driving continuous improvement across business validation initiatives. Minimum Qualifications: Bachelor's degree in Business Administration, Information Systems, Data Analytics, or a related field. Proven experience in business validation testing or a similar analytical role. Strong understanding of business processes and data analysis techniques. Proficiency with testing tools and software such as SQL, Excel, and test management platforms. Excellent communication skills to effectively collaborate with diverse teams and document findings. Preferred Qualifications: Experience with automation testing tools and scripting languages. Familiarity with regulatory compliance standards relevant to the industry. Advanced certifications in business analysis or quality assurance (e.g., CBAP, ISTQB). Experience working in Agile or Scrum development environments. Knowledge of data visualization tools such as Tableau or Power BI. Responsibilities: Develop, execute, and maintain comprehensive business validation test plans and test cases. Analyze business processes and data to identify inconsistencies, errors, or areas for improvement. Collaborate with business stakeholders, IT teams, and quality assurance to ensure alignment of testing objectives. Document test results, report defects, and track resolution progress to ensure timely issue closure. Provide detailed analysis and recommendations based on test outcomes to support business decision-making. Skills: The BVT Analyst utilizes analytical skills daily to dissect complex business data and validate processes against established criteria. Proficiency in SQL and Excel enables efficient data querying and manipulation to uncover discrepancies and verify accuracy. Strong communication skills are essential for articulating findings clearly to both technical and non-technical stakeholders, ensuring collaborative problem-solving. Familiarity with test management tools supports the organization and execution of test cases, while knowledge of automation and scripting enhances testing efficiency and repeatability. Additionally, understanding regulatory requirements and business contexts allows the analyst to align testing efforts with compliance and strategic objectives.

Job Description Job Description Description: Title: Starlink Installer - Casual (Alaska) Department: Tidal Network Location: Open to remote applicants located in Alaska/Travel Required. Exemption Status: Non-Exempt Pay Grade(s): 10-12 ($33.62 - $40.67 + DOE) Reports To: Telecom Tower Construction Manager Purpose: The On-Call Telecommunications Installer assists with the installation and support of broadband and telecommunications services for Tidal Network. Assignments may include installing Starlink systems, setting up customer equipment, performing service calls, and supporting broadband projects in communities throughout Alaska. This is an on-call, project-based position, and new team members will receive hands-on, on-the-job training by working alongside experienced Tidal Network Field Technicians. Essential Functions. An individual in this role must be able to perform the following functions with or without reasonable accommodation: Perform residential and commercial installation of Starlink satellite internet systems and other broadband equipment. Install, configure, and troubleshoot routers, Wi-Fi equipment, customer premise equipment (CPE), and home networks. Conduct site assessments and determine appropriate equipment placement. Mount, align, and secure equipment using roof, wall, pole, or other approved mounting methods. Install, route, weatherproof, and secure network cabling; drill and seal wall penetrations when necessary. Respond to customer service requests, equipment replacements, maintenance calls, and technical support inquiries. Educate customers on equipment operation, Wi-Fi best practices, and basic troubleshooting. Complete installation documentation, service records, inventory tracking, and project reporting. Follow all Tidal Network safety standards, installation procedures, and quality control requirements. Travel throughout Alaska, including remote communities, to complete installations and support broadband deployment projects. Other duties as assigned. Requirements: Knowledge, Skills & Abilities. A comprehensive set of capabilities required to perform job tasks effectively: Ability to work safely on ladders, roofs, and in varied outdoor/weather conditions, including lifting up to 50 lbs. Proficiency with computers, mobile devices, Microsoft Office, and general technology systems. Working knowledge of internet and Wi-Fi networks; ability to diagnose and resolve basic technical issues. Ability to read, interpret, and apply information from technical manuals and documentation. Strong verbal and written communication skills with the ability to work effectively with customers, coworkers, and management. Ability to travel occasionally for customer support and training. Self-motivated with the ability to work independently and adapt to changing priorities. Strong organizational, interpersonal, and documentation skills. Ability to provide training and present information to individuals and groups. Knowledge of Tlingit, Haida, and Tsimshian cultures, or willingness to learn. Minimum Qualifications (education, experience, skills): High school diploma or GED 1 to 3 years experience in experience in telecommunications, satellite installation, low-voltage systems, IT support, construction, or a related field; OR an equivalent combination of education, training, and experience. Previous experience using hand and power tools. Must be 21 years of age with a Valid driver's license Preferred Qualifications (education, experience, skills): Experience installing Starlink or similar systems Experience with wireless broadband or fixed wireless equipment. Commercial Driver's License Physical Requirements. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job with or without reasonable accommodation: Ability to perform physically demanding work, including lifting up to 50 lbs; climbing ladders and working at heights; standing, bending, and kneeling for extended periods; working outdoors in varying weather conditions; and using tools and equipment safely with adequate vision, coordination, and manual dexterity. Work Environment. The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job: Some travel may be required on small aircraft or ferry. Certain positions at Tlingit and Haida may have exposure to certain hazardous materials or conditions. The supervisor will review these if applicable.

About the Role: The BVT Analyst plays a critical role in ensuring the accuracy, reliability, and efficiency of business validation testing processes within the organization. This position is responsible for analyzing complex data sets, identifying discrepancies, and validating business processes to support informed decision-making. The analyst collaborates closely with cross-functional teams to design, execute, and document test cases that align with business requirements and compliance standards. By providing detailed insights and recommendations, the BVT Analyst helps mitigate risks and improve operational workflows. Ultimately, this role contributes to maintaining high-quality standards and driving continuous improvement across business validation initiatives. Minimum Qualifications: Bachelor's degree in Business Administration, Information Systems, Data Analytics, or a related field. Proven experience in business validation testing or a similar analytical role. Strong understanding of business processes and data analysis techniques. Proficiency with testing tools and software such as SQL, Excel, and test management platforms. Excellent communication skills to effectively collaborate with diverse teams and document findings. Preferred Qualifications: Experience with automation testing tools and scripting languages. Familiarity with regulatory compliance standards relevant to the industry. Advanced certifications in business analysis or quality assurance (e.g., CBAP, ISTQB). Experience working in Agile or Scrum development environments. Knowledge of data visualization tools such as Tableau or Power BI. Responsibilities: Develop, execute, and maintain comprehensive business validation test plans and test cases. Analyze business processes and data to identify inconsistencies, errors, or areas for improvement. Collaborate with business stakeholders, IT teams, and quality assurance to ensure alignment of testing objectives. Document test results, report defects, and track resolution progress to ensure timely issue closure. Provide detailed analysis and recommendations based on test outcomes to support business decision-making. Skills: The BVT Analyst utilizes analytical skills daily to dissect complex business data and validate processes against established criteria. Proficiency in SQL and Excel enables efficient data querying and manipulation to uncover discrepancies and verify accuracy. Strong communication skills are essential for articulating findings clearly to both technical and non-technical stakeholders, ensuring collaborative problem-solving. Familiarity with test management tools supports the organization and execution of test cases, while knowledge of automation and scripting enhances testing efficiency and repeatability. Additionally, understanding regulatory requirements and business contexts allows the analyst to align testing efforts with compliance and strategic objectives.

At Workada, we're not just labeling data, we're helping improve the technology people use every day. Our work creates the examples and feedback that make advanced systems more accurate, consistent, and useful. What You'll Do Evaluate outputs from AI models, text, images, video, and documents against detailed criteria. Assess quality, spot errors and inconsistencies, and write clear, well-reasoned justifications for your judgments. Every evaluation you complete helps these systems perform better in the real world. Who We're Looking For People who write clearly, think critically, and can back up a judgment call with a clear explanation. This role suits people who've done work built around precise written evaluation, UI/UX design, graphic design, photography, video production, editorial or research work, or writing technical specs and requirements. - Strong readers and writers with sound judgment - Comfortable evaluating creative or technical work against a set of criteria - Takes quality seriously and catches what others miss - Can follow detailed written guidelines independently Strong readers and writers with sound judgmentComfortable evaluating creative or technical work against a set of criteriaTakes quality seriously and catches what others missCan follow detailed written guidelines independently Qualifications Technical Requirements What We Offer Remote, flexible contract workClear guidelines and trainingPerformance feedback and opportunities to growA mission-driven team focused on accuracy and quality undefined

At Workada, we're not just labeling data, we're helping improve the technology people use every day. Our work creates the examples and feedback that make advanced systems more accurate, consistent, and useful. What You'll Do Evaluate outputs from AI models, text, images, video, and documents against detailed criteria. Assess quality, spot errors and inconsistencies, and write clear, well-reasoned justifications for your judgments. Every evaluation you complete helps these systems perform better in the real world. Who We're Looking For People who write clearly, think critically, and can back up a judgment call with a clear explanation. This role suits people who've done work built around precise written evaluation, UI/UX design, graphic design, photography, video production, editorial or research work, or writing technical specs and requirements. - Strong readers and writers with sound judgment - Comfortable evaluating creative or technical work against a set of criteria - Takes quality seriously and catches what others miss - Can follow detailed written guidelines independently Strong readers and writers with sound judgmentComfortable evaluating creative or technical work against a set of criteriaTakes quality seriously and catches what others missCan follow detailed written guidelines independently Qualifications Technical Requirements What We Offer Remote, flexible contract workClear guidelines and trainingPerformance feedback and opportunities to growA mission-driven team focused on accuracy and quality undefined

Job Description Job Description Description: Title: Starlink Installer - Casual (Alaska) Department: Tidal Network Location: Open to remote applicants located in Alaska/Travel Required. Exemption Status: Non-Exempt Pay Grade(s): 10-12 ($33.62 - $40.67 + DOE) Reports To: Telecom Tower Construction Manager Purpose: The On-Call Telecommunications Installer assists with the installation and support of broadband and telecommunications services for Tidal Network. Assignments may include installing Starlink systems, setting up customer equipment, performing service calls, and supporting broadband projects in communities throughout Alaska. This is an on-call, project-based position, and new team members will receive hands-on, on-the-job training by working alongside experienced Tidal Network Field Technicians. Essential Functions. An individual in this role must be able to perform the following functions with or without reasonable accommodation: Perform residential and commercial installation of Starlink satellite internet systems and other broadband equipment. Install, configure, and troubleshoot routers, Wi-Fi equipment, customer premise equipment (CPE), and home networks. Conduct site assessments and determine appropriate equipment placement. Mount, align, and secure equipment using roof, wall, pole, or other approved mounting methods. Install, route, weatherproof, and secure network cabling; drill and seal wall penetrations when necessary. Respond to customer service requests, equipment replacements, maintenance calls, and technical support inquiries. Educate customers on equipment operation, Wi-Fi best practices, and basic troubleshooting. Complete installation documentation, service records, inventory tracking, and project reporting. Follow all Tidal Network safety standards, installation procedures, and quality control requirements. Travel throughout Alaska, including remote communities, to complete installations and support broadband deployment projects. Other duties as assigned. Requirements: Knowledge, Skills & Abilities. A comprehensive set of capabilities required to perform job tasks effectively: Ability to work safely on ladders, roofs, and in varied outdoor/weather conditions, including lifting up to 50 lbs. Proficiency with computers, mobile devices, Microsoft Office, and general technology systems. Working knowledge of internet and Wi-Fi networks; ability to diagnose and resolve basic technical issues. Ability to read, interpret, and apply information from technical manuals and documentation. Strong verbal and written communication skills with the ability to work effectively with customers, coworkers, and management. Ability to travel occasionally for customer support and training. Self-motivated with the ability to work independently and adapt to changing priorities. Strong organizational, interpersonal, and documentation skills. Ability to provide training and present information to individuals and groups. Knowledge of Tlingit, Haida, and Tsimshian cultures, or willingness to learn. Minimum Qualifications (education, experience, skills): High school diploma or GED 1 to 3 years experience in experience in telecommunications, satellite installation, low-voltage systems, IT support, construction, or a related field; OR an equivalent combination of education, training, and experience. Previous experience using hand and power tools. Must be 21 years of age with a Valid driver's license Preferred Qualifications (education, experience, skills): Experience installing Starlink or similar systems Experience with wireless broadband or fixed wireless equipment. Commercial Driver's License Physical Requirements. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job with or without reasonable accommodation: Ability to perform physically demanding work, including lifting up to 50 lbs; climbing ladders and working at heights; standing, bending, and kneeling for extended periods; working outdoors in varying weather conditions; and using tools and equipment safely with adequate vision, coordination, and manual dexterity. Work Environment. The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job: Some travel may be required on small aircraft or ferry. Certain positions at Tlingit and Haida may have exposure to certain hazardous materials or conditions. The supervisor will review these if applicable.

Job Description Job Description Family Advocacy Program Assistant About CICONIX: CICONIX LLC is a Veteran Owned Small Business specializing in business advisory and technical assistance for military health programs. We value exceptional people, unwavering integrity, inclusive collaboration, and enduring impact. . Location(s): Anchorage, Alaska JBER Air Force Base . Position Offers: Full-time/long-term position Regular weekly hours () No calls, nights, weekends, or holidays! Full benefit program, including: health, PTO, and 401k + contribution . Requirements: Associate's Degree High proficiency in Microsoft Office Summary: Join our dynamic team as a Family Advocacy Program Assistant (FAPA)! As a key member, you'll manage government data systems, ensuring accurate maltreatment data entry. Your role extends to providing administrative and computer support for programs like Maltreatment Intervention and New Parent Support. Collaborating with the Family Advocacy Officer, you'll contribute to data management, compile statistics, and assist in research initiatives. If you're passionate about prevention, you'll work closely with the prevention team, offering services, briefings, and educational presentations to diverse audiences. Join us in making a difference in the lives of military families! Apply now for a rewarding career that combines administrative skills with a commitment to family well-being. . About the Role: The FAPA is a member of the multidisciplinary Family Advocacy Program (FAP) team and is responsible for providing administrative, technical, and prevention services. Administratively, the FAPA is responsible for the maintenance of the government's automated data collection systems, including the FAPNet. The FAPA shall ensure that maltreatment data is entered into FAPNet. FAPAs shall not enter clinical data into FAPNet, treatment providers are responsible for entering clinical data. The FAPA shall provide administrative and computer support to The Maltreatment Intervention, New Parent Support Program (NPSP), and Outreach components via FAPNet, and other software programs, as well as managing computer resources. The FAPA, in conjunction with the Family Advocacy Offer (FAO) who leads the FAP team, shall manage data to provide information regarding patient satisfaction, recidivism, and clinical outcome measures. The FAPA shall compile statistical data, prepare minutes, agendas, and notification letters in accordance with FAP Standards, and other written communication as requested by the FAO. The FAPA shall assist in the research and evaluation program by administering data collection assessment instruments to individuals referred to the FAP. The FAPA shall process and score instruments initially and on a follow-up basis as specified by the FAO or Air Force FAP. The FAPA shall assist the FAOM and FAIS in administering, scoring and maintaining secondary prevention program measurement instruments in support of the Outreach Program. The FAPA shall work in collaboration with the prevention team to: Provide supportive services to NPSP clients under the oversight of the NPSP case manager. The FAPA may accompany a Family Advocacy Nurse (FAN), Family Advocacy Treatment Manager (FATM), Family Advocacy Intervention Specialist (FAIS), and Family Advocacy Officer (FAO) to a home visit upon occasion. Assist the FAIS with scheduling and preparation for the Outreach Prevention Management Council (OPMC) and will record and finalize OPMC minutes. Provide prevention services, briefings, educational presentations, and activities targeted to installation leadership, active duty and family members, community, and base agencies. Community prevention activities shall be coordinated with the FAO and the FAIS. In the absence of a Family Advocacy Intervention Specialist (FAIS), the FAPA may provide orientation and annual training to Squadron Commanders and First Sergeants as directed by the FAO. The FAPA shall not provide Special Needs Identification and Assignment Coordination Services (formerly EFMP services), to include administrative support or relocation clearances. When a FAPA has direct contact with Family Advocacy maltreatment clients or clients with open NPSP records, a note will be made in the record within 72 hours of client contact and reviewed by a provider to determine if co-signature is required. FAPAs shall not conduct intake interviews with FAP clients. When a FAPA has contact with NPSP clients, a contact note shall be created in the 'contact notes' section in the NPSP module in FAPNet . Qualifications: Education: Associate degree in Education or Teacher Certification Program, Social Behavior, Human Behavior, or Health Care. Experience: Developing an education curriculum with learning objectives and outcomes are essential. It is critical the FAPA have a high proficiency in Microsoft Office and various database and software programs. Security & Background Check: Ability to obtain and maintain a government security clearance. Additional Requirements: Willingness to comply with the government vaccination requirements, reflected of CDC guidelines, for diseases including Hepatitis B, measles, mumps, rubella, varicella, influenza, and proof of a negative TB skin test. This requirement is for any Family Advocacy Program personnel working with MTFs and requires personnel to receive the annual influenza vaccination. CICONIX LLC is an Equal Opportunity Employer, including disability/vets. We E-Verify all employees.

Job Description Job Description Hansen Gress is a fast-growing, Alaska-based Managed Services Provider with deep roots in Juneau and active expansion into Anchorage. We're 30 people today, scaling quickly, and investing in the people and systems needed to serve our clients with consistency and excellence. We run lean, trust our team, and believe in leadership that works alongside people-not above them. We're relationship-first, execution-focused, and allergic to bureaucracy. If you want to own your work, improve how things get done, and grow into something bigger, this is the right place. The Role The MSP Technical Lead (L3) is our highest individual-contributor technical role and one of the most important seats in the company. You will operate across our three core technical functions-Help Desk, Projects, and Centralized Services-but will typically be hired into one or two concentrated areas. In this role, you'll be the person we trust with our hardest problems, most complex client environments, and most critical escalations. You're the person who holds the line when things get hard and makes things better when they're not. This isn't just a "senior tech" role. You're expected to identify patterns across clients, build and improve processes, reduce key-person risk through documentation and training, and proactively raise the technical bar across the team. You bring structure and repeatability to everything you touch. Successful and consistent performance at this level will position you for future leadership and specialization opportunities, including roles like Onboarding Manager, Help Desk Manager, Centralized Services Manager, and others as the company grows. What You'll Do Technical Execution Take ownership of complex, high-priority escalations from L1 and L2 technicians across Help Desk, Project, and Centralized Services functions. Resolve advanced issues involving Windows Server environments, Microsoft 365, Active Directory, Group Policy, DNS, and enterprise security configurations. Configure, maintain, and support virtualization platforms including Hyper-V-VM builds, migrations, and ongoing maintenance. Administer and troubleshoot Azure Virtual Desktop (AVD) environments and related Microsoft cloud technologies. Configure and troubleshoot firewalls, switches, VLANs, VPN connectivity, and LAN/WAN infrastructure across platforms including SonicWall and Ubiquiti. Utilize PowerShell and CMD scripting for automation, troubleshooting, and system administration tasks. Leverage AI tools actively and fluently to force-multiply your output-whether that's accelerating documentation, automating repetitive work, diagnosing complex issues faster, or building better client-facing materials. At L3, AI proficiency is a professional expectation, not a nice-to-have. Anticipate technical risks before they become client problems-evaluate business impact, flag issues proactively, and maintain clear records of outcomes and contributions. Process, Documentation & Knowledge Create and improve processes-not just follow them. At L3, you're expected to lead documentation standards and build repeatable systems that reduce key-man risk. Actively train and teach teammates. You're responsible for helping others grow, not just solving problems yourself. Build playbooks, standardize delivery, and identify opportunities for automation that improve consistency and scale across the team. Document client environments, recurring issues, and resolutions so that institutional knowledge lives in the system, not just in your head. Communication & Client Experience Communicate clearly and proactively with clients and internal staff-especially in high-pressure situations where confidence and clarity matter most. Set and manage client expectations accurately, keeping relevant stakeholders informed on timelines, risks, and progress. Communicate trends, risks, and service improvements upward to leadership with context and clarity. Understand your clients' businesses, not just their technology. L3 technicians are expected to know how a client operates, what matters to their leadership, and how a technical issue or recommendation translates into real business impact. Represent Hansen Gress professionally in every client interaction-this role carries real weight in how clients experience us. Ownership & Accountability Own your outcomes-not just your tasks. You're accountable for the quality, completeness, and follow-through on everything you touch. Prioritize effectively across competing demands. Help Desk volume, project timelines, and centralized service delivery all require judgment about what matters most. Proactively identify what's not working-across your own work, team processes, and client environments-and do something about it. Mentor junior technicians and invest in their development as a direct expression of your own leadership potential. Who You Are You have substantial IT support experience-typically 5-10+ years-with meaningful time in an MSP or IT services environment. We care more about the depth of what you've built and solved than the number of years on your resume. You've earned the L3 designation through demonstrated capability-not just tenure. You operate at this level consistently, not occasionally. You identify patterns across tickets and client environments and use them to prevent problems, not just react to them. You're a strong communicator in both directions-clear with clients, and clear with leadership. You don't let things fall through the cracks silently. You take documentation seriously. You understand that knowledge trapped in one person's head is a liability, and you build systems that outlast any individual. You mentor others naturally. Sharing what you know isn't a burden-it's part of how you define doing a good job. You're organized, detail-oriented, and process-driven-but you can also move fast when the situation calls for it. You're adaptable. In an MSP environment, no two days are the same, and you're energized rather than frustrated by that reality. You are a recognized subject matter expert across the full Hansen Gress technology stack-not a generalist who knows a little about everything, but someone the team and our clients can point to and say "ask them." You hold deep, current, hands-on expertise across the platforms and disciplines we deliver. You are technically reliable-the kind of person who doesn't speculate out loud, doesn't guess under pressure, and doesn't put wrong information into the world. At L3, the team and our clients defer to you. That trust is earned and protected by a consistent commitment to getting it right. Living in Alaska is either a passion of yours or a dream you want to fulfill. We are looking for someone who is "all in" on Alaska and fits our team and culture. Technical Qualifications Deep, hands-on expertise in Microsoft 365/O365 administration-including Exchange Online, Teams, SharePoint, Intune, Entra ID (Azure AD), licensing management, and tenant-level configuration and troubleshooting. Hands-on experience managing Hyper-V environments, including VM builds, migrations, and maintenance. Strong understanding of LAN/WAN networking with experience configuring and troubleshooting VLANs, managed switches, and connectivity issues across platforms such as Ubiquiti and SonicWall. Advanced experience configuring and troubleshooting firewalls, including routing, VPN, access policies, and network segmentation. Experience administering Azure Virtual Desktop (AVD) and Microsoft 365 cloud technologies. Basic to intermediate scripting and automation experience using PowerShell and CMD. What You'll Need Ability to pass a basic background check for airport security badging Valid driver's license (or willingness to get one) and the ability to drive. Driver policies apply. Where You'll Work Must be based in Juneau or Anchorage, Alaska This role requires regular face-to-face collaboration in Juneau, Anchorage, and other Alaska communities. This is NOT a fully remote position What's In It For You Full-time role Salary: $100,000-$125,000 a year, depending on experience Health insurance (with vision coverage) Retirement plans Work in Juneau or Anchorage with relocation assistance Why You'll Want to Work with Us Employee satisfaction and growth are important to us! We are committed to helping employees dedicate part of their paid time to personal growth through courses and certifications relevant to their specific interests, research and development, and team-building opportunities. See what else our current employees have to say. Hansen Gress is committed to equal treatment and opportunities for all employees and job applicants. We are dedicated to building an inclusive and diverse company and have no tolerance for discrimination or harassment. We strive to provide meaningful opportunities for all, particularly those who have been traditionally marginalized in tech fields.