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Job DescriptionJob DescriptionRedefine the future of customer experiences. One conversation at a time. At Nextiva, we're reimagining how businesses connect, bringing together customer experience and team collaboration on a single, conversation centric platform. Powered by AI, driven by human innovation. Our culture is forward thinking, customer obsessed and built on the belief that meaningful connections drive better business outcomes. Whether it's through our signature Amazing Service , the technology we create, or the experiences we cultivate, connection is at the core of who we are. If you're ready to collaborate with incredible people, make an impact, and help businesses everywhere deliver truly amazing experiences, this is where you belong. This is an onsite role based at Nextiva's Scottsdale headquarters (9451 E. Via de Ventura, Scottsdale, AZ 85256). Working together onsite strengthens how we operate, enabling faster decisions, clearer communication, and stronger execution, so you can make a greater impact and move work forward with speed and clarity. In-Office Expectation: This role is expected to work onsite five days per week, supporting a highly collaborative, in-person team environment. This is a full-time, temporary position with an initial 90-day assignment. We're hiring for immediate impact-someone who can step in, contribute quickly, and help move key priorities forward. Based on business needs and individual performance, there may be an opportunity to extend the assignment and/or convert to a permanent role. While not guaranteed, we approach this as a chance for both you and Nextiva to evaluate long-term fit. Nextiva's IT Solutions team is seeking an experienced and proactive End User Support Specialist to join our team. As a Level 1 technician, you will be responsible for providing first-level support to our end-users, including triaging and basic troubleshooting. You will also ensure a positive end-user experience by identifying and addressing potential issues before they become problems. The successful candidate will have excellent communication skills, be customer-oriented, and have a passion for technology. This is a five-days-in-office, hands-on support role. You will support end users at their desks, help troubleshoot conference rooms, and work in a fast-paced environment where visibility, responsiveness, and professionalism matter. In addition to day-to-day ticket support, you will gain exposure to project work and structured certification development. Key Responsibilities Provide first-level technical support to end-users via email, chat, and remote assistance tools Act as the first point of contact for end-users, ensuring prompt and courteous service delivery Conduct basic troubleshooting and triaging of technical issues, ensuring prompt resolution or escalation to the next level of support Ensure end-users have a positive experience by identifying and addressing potential issues before they become problems, and by providing clear and concise instructions and guidance Assist with the deployment and maintenance of end-user hardware and software, including workstations, laptops, mobile devices, and peripherals Provide hands-on desk-side support and conference room support to ensure meetings and workplace technology function smoothly Provide training and support to end-users on common applications and systems, including Microsoft Office Suite, email, and conferencing tools Maintain accurate and detailed documentation of support requests, resolutions, and user information Collaborate with other technicians on the IT Solutions Team to escalate and resolve complex technical issues, and to identify and implement process improvements Participate in project-based work outside of regular ticket handling, with opportunities to build experience in areas such as Linux, Intune, Jamf, and asset inventory management Support hardware asset inventory and device accountability efforts, including tagging, scanning, organization, and warranty tracking Continuously develop and enhance technical knowledge and skills, staying up to date with industry trends and best practices AI Literacy / AI Expectations Use approved AI tools in day-to-day troubleshooting to help investigate issues, accelerate learning, and improve resolution quality Demonstrate sound judgment in how AI is used, including asking detailed troubleshooting questions and validating outputs before applying changes Use AI tools to support scripting, automation, and knowledge-building as appropriate for the role and team environment Show curiosity and adaptability in learning new tools and workflows that improve support effectiveness Required Qualifications High School Diploma or GED required; some college or technical education preferred 1-2 years of experience in a Level 1 Technical Support role Basic knowledge of Windows operating systems, Microsoft Office Suite, and other common end-user software applications Effective communication and interpersonal skills Customer service orientation and ability to handle challenging situations with tact and professionalism Proactive approach to identifying and addressing potential issues before they become problems Familiarity with remote assistance tools and ticketing systems Knowledge of a ticketing system like Jira Ability to work independently and as part of a team in a fast-paced environment Ability to work onsite five days per week in a highly hands-on support environment Preferred Qualifications Industry certifications such as CompTIA A+ or Microsoft Certified Desktop Support Technician (MCDST) are a plus Experience with Mac support Familiarity with MDM tools such as Intune or Jamf Exposure to Okta, O365 admin, Exchange admin, SharePoint, or OneDrive Experience with remote support tools such as ScreenConnect Nextiva DNA (Core Competencies) Nextiva's most successful team members share common traits and behaviors: Drives Results: Action-oriented problem solvers who quickly bring clarity and simplicity to ambiguity, challenge the status quo, and lead meaningful change; celebrating wins to fuel momentum. They act swiftly and pragmatically, learning and improving as they go. Critical Thinker: Data-driven, forward-thinking individuals who identify key drivers, anticipate risks, and deliver clear recommendations. They confidently leverage AI and automation to reduce friction, improve decision-making, and focus on higher-value work. Right Attitude: Collaborative, competitive, and resilient team players who jump in to solve tough problems, learn from setbacks, and foster a culture of service, respect, and care for customers and teammates. Total Rewards Our Total Rewards offerings are designed to allow Nexties to take care of themselves and their families so they can be their best, in and out of the office. Our compensation packages are tailored to each role and candidate's qualifications. We consider a wide range of factors, including skills, experience, training, and certifications, when determining compensation. We aim to offer competitive salaries or wages that reflect the value you bring to our team. Depending on the position, compensation may include base salary and/or hourly wages, incentives, or bonuses. Health - Multiple health plan options to suit your needs, including medical, dental, vision, and telemedicine coverage Insurance - Life, disability, and supplemental indemnity plans Work-Life Balance ️ - Flexible Time Off (FTO) for salaried employees, PTO for hourly employees, Paid Sick Time (PST), paid parental bonding leave, and paid holidays Financial Security - 401(k) with company match, Health Savings Accounts with company contributions, Dependent Care FSA Wellness ️ - Employee Assistance Program and comprehensive wellness initiatives Growth - Access to ongoing learning and development opportunities and career advancement At Nextiva, we're committed to supporting our employees' health, well-being, and professional growth. Join us and build a rewarding career! Nextiva is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We prohibit discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. Nextiva participates in the E-Verify Program where and as required by law. For additional information about E-Verify visit USCIS. Founded in 2008, Nextiva has grown into a global leader trusted by over 100,000 businesses and 1M+ users worldwide. Headquartered in Scottsdale, Arizona, and with teams across the globe, we're the future of customer experience and team collaboration through our AI-powered, conversation-centric platform. Want to see what life at Nextiva is all about? Connect with us on Instagram, Instagram MX, YouTube, LinkedIn, and the Nextiva Blog.

Job DescriptionJob Description This role is hands-on from day one: supporting users, resolving issues, and maintaining IT operations across multiple locations, while gradually expanding into process ownership, documentation, and system improvements. ResponsibilitiesIT Support & Operations Troubleshoot end-user issues (hardware, software, network, printers) Manage onboarding/offboarding and user access (Microsoft 365) Maintain and prioritize ticket queue with clear documentation Support multi-site environment across 60+ locations On-Site Support & Coordination Travel 1-2 times per week to Brooklyn, Queens, and Staten Island locations Work with vendors and validate work performed Assist with equipment deployments and issue resolution Process Improvement Create and maintain SOPs, guides, and documentation Identify recurring issues and implement long-term fixes Contribute to improving IT workflows and support processes Growth & Ownership Take ownership of assigned locations and support outcomes Help build training materials and internal documentation Grow into a Lead-level role with increased responsibility over time RequirementsExperience 5+ years of IT support experience preferred Minimum 2-3 years in a service desk or end-user support role (required) Experience supporting multiple users or locations Technical Skills Windows and endpoint troubleshooting Microsoft 365 administration (user management, permissions) Networking fundamentals (DNS, DHCP, connectivity) Printers, peripherals, and on-site troubleshooting Experience working in a ticketing system What We're Looking For Strong troubleshooting and problem-solving ability Ability to prioritize and work through multiple issues efficiently High accountability-tasks are completed and properly documented Comfortable in a fast-paced, hands-on environment Interest in growing beyond support into systems and operations Compensation $65,000 - $78,000 base salary Based on experience and capability Growth tied to performance and expanded responsibility Benefits Health, dental, and vision insurance Paid time off (PTO) and holidays Career growth into Lead / Supervisor role Direct mentorship from IT leadership Exposure to multi-site IT operations and infrastructure Opportunity to build processes, documentation, and workflows Work Environment On-site role with local travel required Fast-paced, multi-location support environment Lean IT team with high ownership Focus on improving systems, not just reacting to issues Who This Role Is For Mid-level IT professionals ready to take on more responsibility Candidates looking to grow into leadership over time Individuals who take ownership and improve systems Who This Role Is Not For Entry-level candidates Senior engineers or IT managers Candidates looking for a low-responsibility or slow-paced role

Job DescriptionJob Description Department: Information Systems and Technology Reports To: 1st VP - Director of Technology Overview: The Network Support Specialist is responsible for managing and administering key IT services and infrastructure, including user account administration, Active Directory environments, and workstation deployment. This role is also a primary point of escalation for troubleshooting hardware and software issues with Microsoft Windows, mobile devices, switching and possess strong knowledge of networking, servers, and virtualization technologies. The specialist will work closely with IT management to ensure department milestones and initiatives are met, while assisting with routine maintenance, system enhancements, documentation, and business continuity efforts. PRIMARY ACCOUNTABILITIES / RESPONSIBILITIES: Performs any functions necessary, within scope of authority and expertise, to provide the highest level of service and responsiveness to customers and the community in which it serves. User Account Administration Manage user accounts and permissions in Active Directory, M365, and other systems. Oversee all products and services related to IT administration and security. Manage Core System enhancements, entitlement, and limit change processes to support operational efficiency. Administrator for various banking applications. Help Desk Support Serve as the escalation point for resolving complex server, application software, and hardware issues. Provide high-level technical support and problem-solving for end-user issues and network concerns. Conduct routine hardware and software maintenance to ensure optimal performance and extend the life of equipment. Implement proactive monitoring and maintenance schedules to reduce downtime. Assist in creating and maintaining comprehensive IT documentation, including procedures and troubleshooting guides. Ensure that documentation is up-to-date and accessible to relevant team members. Identify and implement solutions for recurring issues and inefficiencies. Automate routine tasks to improve overall productivity and consistency in service delivery. Workstation Deployment Perform installation of hardware and software for new workstations. Relocate and install equipment as needed for office setups or relocations. Assist with the management of desktop infrastructure, including system performance, security, and updates. Apply enhancements and updates to optimize user experience and security. Other Responsibilities Participate in scheduled, after-hours on-call rotation for technical support as needed. Support the employee lifecycle by overseeing the distribution of equipment and the management of system permissions. Contribute to department projects, ensuring goals and milestones are achieved within the designated timeframes. Participate in the evaluation and selection of new software, hardware, and applications for the organization. Support IT management in tracking and updating the status of open audits, exams, and IT findings. Assist with business continuity documentation and participate in annual testing. Actively participate as a member of the IT committee and contribute to discussions on policy, infrastructure, and security. Able to travel to various bank locations in support of technology operations. Perform related and unrelated duties as may be assigned. POSITION REQUIREMENTS: Bachelor's Degree or its equivalent in specialized computer science course work and training. Minimum of 3 years' experience in a banking computer environment. Five years working in and managing computer resources and systems, including network experience. Demonstrated knowledge of Bank operations. Knowledge of IT security concepts and FFIEC guidelines. Strong analytical, managerial, planning, problem solving and organizational skills. Extensive knowledge of computer hardware and software applications. Ability to work well in a team Ability to work escalated issues independently Ability to carry equipment up to 50 pounds Able to work off-Bank hours Valid Driver's License SUPERVISORY SCOPE None INDEPENDENT ACTION: Establishes short-range plans and objectives within scope of Bank-wide policies and goals. Consults with supervisor and IST management regarding policy interpretation or exceptions. QUALIFICATIONS: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed above are representative of the knowledge, skill, and/or ability required. Any physical demands or work conditions described are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Job DescriptionJob DescriptionWe are seeking a dynamic and bilingual IT Help Desk Specialist (English/Spanish) to join our technology support team. In this role, you will be the first point of contact for end-users seeking technical assistance, providing exceptional customer service while resolving a wide range of IT issues. This is an entry-level, hands-on position (not just desk support), ideal for someone looking to grow, learn, and gain real-world IT experience. Responsibilities: Provide prompt and professional technical support to end-users via phone, email, or chat in both English and Spanish Provide help desk support for staff (hardware, software, and systems) Troubleshoot and resolve technical issues in a timely manner Research and implement solutions for recurring problems Assist with system setup, user accounts, and access management Support day-to-day IT operations and internal systems Set up, install, and move equipment (computers, monitors, etc.) as part of daily IT support Document incidents, resolutions, and service requests accurately in help desk ticketing systems Qualifications: Bilingual: English & Spanish (required) Strong problem-solving and troubleshooting skills Ability to work independently and take initiative Good communication and organizational skills Basic knowledge of IT systems, networks, and Microsoft environments Comfortable handling and lifting IT equipment (up to 50 lbs) as needed What We're Looking For: A dependable, resourceful individual who can "figure things out," take ownership of tasks, and help keep our operations running smoothly. This role is a great opportunity for someone eager to build their IT career in a hands-on environment. Compensation: Pay is based on experience, with opportunities for growth as you develop your skills. Note: This description indicates, in general terms, the type and level of work performed and responsibilities held by the team member(s). Duties described are not to be interpreted as being all-inclusive or specific to any individual team member. No Third Party Agencies or Submissions Will Be Accepted. Our company is committed to creating a diverse environment. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. DFWP Opportunities posted here do not create any implied or express employment contract between you and our company / our clients and can be changed at our discretion and / or the discretion of our clients. Any and all information may change without notice. We reserve the right to solely determine applicant suitability. By your submission you agree to all terms herein. Powered by JazzHR VYbONzRHNu

Job DescriptionJob Description Sunkeeper Solar Overview Sunkeeper Solar designs and installs solar photovoltaics and battery energy storage in standalone and hybrid configurations to offset fossil fuel consumption, provide off- grid resiliency, and equip buildings to partake in the clean energy transition. Comprised of an experienced team of installers, electrical workers, engineers, and technicians, with a deep understanding of the New York City clean-energy and construction landscapes, Sunkeeper Solar is an ideal partner for real estate owners and project developers of distributed generation projects in the NYC Metro area. IT & Operations Specialist - (Part-Time) Sunkeeper Solar's IT & Operations Specialist - (Part-Time) will play a key role in delivering the efficiency and security of Sunkeeper Solar's techstack. The ideal candidate will have 1-3 years' experience in IT operations, be interested to learn about renewable energy in New York City, and be excited to work in a dynamic environment. This role is expected to consist of up to 12 hours per week of work between 8am to 5:00pm ET. Location: Office work will be performed part-time in Sunkeeper's downtown Brooklyn office. This is an in-person position. Responsibilities: Sunkeeper is a fast-paced and growing company, and applicants for the IT & Operations Specialist position should be flexible and be prepared for a dynamic set of tasks. Common responsibilities for the position may include: IT Platform Administration Actively manage/administrate Google Workspace (GMail, Drive/Shared Drives, etc.) User On/Offboarding Completing new device set up(s) Creating new user profiles accounts across all platforms, manage all user-provisioning Granting / removing user access, per desired permissions / role types IT Help Desk Be a central point of contact of all staff to solve IT issues - (software, account, connectivity, etc.) Asset Management Selecting, procuring, and deploying various IT assets (user laptops, tablets, network equipment Cataloging/labelling of all IT assets Ensuring proper security / safety Network Management Monitoring the existing network and firewall Troubleshooting performance or connectivity issues Ensuring proper security / safety Continuous Improvement Proactively review existing systems and processes to ensure optimal performance and security - make recommendations where necessary Corporate Governance Support Department of Labor reporting and communications Licensure renewal Ensuring annual and other state filings are completed Health and Benefits Administrator Point of contact for employee questions on Health and Benefits Working with Health and Benefits programs on renewals and compliance reporting Assisting Managing Partners Supporting with operational tasks Supporting with administrative tasks Preparing presentations Monthly Company Meeting Running company wide reports Reporting: This role will report to the Managing Partner Compensation & Benefits: Base Hourly Range: $28-38 / hour Requirements: Bachelor's or Associate's degree Experience administrating Google Workspace Understanding of best network and endpoint security practices, group policy administration Experience selecting, procuring, and deploying workplace technology Physical requirements: While the position is primarily an office position, SKS is a construction company and part of learning the company's work will include some field work. Applicants should be able to work outside during hot and cold weather, climb ladders, and be comfortable on new building construction sites without an elevator. The ideal candidate must be able to complete all physical requirements of the job with or without a reasonable accommodation Desired Skills, Certifications, & Experience: Preference will be given to applications possessing the following skills, experience, and certifications: Any certifications in network or endpoint security/management Any certifications in IT Operations Any certifications in various software/platform environments (Google Workspace, Microsoft 365, etc.) Persuasive and concise written & verbal communicator Willingness to learn new ideas Detail oriented and organized Positive attitude and desire to work in person within a team Job Type: Part-time Powered by JazzHR rD5K2ASa8c

Job DescriptionJob Description FPT Industrial is a world leader in industrial powertrains and alternative propulsions for on- and off-road vehicles, as well as marine and power generation applications with over 8,000 people working across nearly 100 different countries. The IT Specialist - FPT NA Systems and Operations will play a key role in supporting IT operations in North America to maintain service continuity, system reliability, and high operational standards. This position will assist with digital transformation activities, focusing on the support and modernisation of core enterprise systems such as SAP, CRM, digital workplace and related platforms . The IT Specialist will provide day-to-day technical assistance, help manage AMS activities, coordinate with vendors, support budget tracking, and work with global teams to facilitate process improvements and deliver secure, scalable solutions that enable efficient business operations. RESPONSIBILITIES Support IT operations for North America , including AMS (Application Management Services), infrastructure, end user services and service delivery. Provide technical assistance and collaborate with global teams to ensure IT solutions meet business requirements. Support compliance initiatives and assist with audit preparation as required. Promote Cybersecurity Corporate Standards and best practices. Work with global teams to harmonize processes, tools, and standards across regions. Drive compliance initiatives and support audits. Lead and monitor IT projects, ensuring timely delivery and alignment with global transformation goals. Manage vendor relationships and contracts for IT services and solutions. Assist in overseeing budget planning and financial control for regional operations. Provide clear reporting on operational performance and transformation progress to senior management. Promote continuous improvement, innovation, and adoption of best practices. Able to lift up to 25 pounds and sit continuously at a desk, viewing a computer screen. Experience 3+ years of experience in IT operations and systems management. Proven track record in AMS management and end user services, IT service delivery, and project execution. Experience in global transformation programs, including ERP and CRM modernization. Familiarity with ITIL processes and service management best practices. Required Knowledge and Skills A bachelor's degree in Computer Engineering, Computer Science, Information Technology, or equivalent experience is required. Languages: English - written and spoken Italian, French or other language is a plus knowledge of IT operations, infrastructure, and enterprise systems. Understanding of digital architecture principles and integration patterns. Experience with SAP, CRM, and related systems of record. Ability to manage budgets and vendor ecosystems effectively. Excellent organizational and problem-solving skills. Hands-on on Sharepoint and M365 Microsoft suite, Power suite and AI tools Knowledge on Infostructure and cloud Certifications such as ITIL , PMP , or architecture-related certifications are a plus. Key Behaviours and Competencies Strong focus and communication skills. Ability to work in a multi-national, cross-functional environment. Customer-focused mindset with attention to quality and reliability. Analytical thinking and adaptability to changing priorities. Commitment to continuous improvement and innovation. Working with a global company offers competitive benefits for this position. Here are just a few benefits we are proud to offer: Immediate medical, dental and vision coverage on date of hire Paid Maternity and Paternity Leave Stellantis vehicle discount program Tuition assistance Employee Resource Groups Flexible Paid Time Off Amazing holiday schedule including shutdown between Christmas and New Year's Generous 401k match Potential opportunities to visit our Global HQ in Turin, Italy About our Salary Ranges Please note that our salary range mentioned in this job description should serve simply as a guide. The final compensation offered may vary based on a variety of factors, including bonuses and/or incentives, or a candidate's experience, skills, budget and location. Our company is committed to providing a fair, equitable, and competitive package that reflects the value an individual brings to the organization. EEO Statement US applicants: Fiat Powertrain Technologies of North America, Inc is an equal opportunity employer. This company considers candidates regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status. Applicants can learn more about their rights by viewing the Federal "EEO is the Law" poster and its supplement at Fiat Powertrain Technologies of North America, Inc participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. You can view additional information

Job DescriptionJob DescriptionA3T, a fast-growing firm, specializes in Defensive Cyber Security Services, Enterprise Information Technology (IT) Solutions and Mission Operations & Enterprise Enablement driven by customer requirements. The Helpdesk Specialist addresses problems, installs, configures, troubleshoots, and provides maintenance and training in response to customer requirements or inquiries. Join A3T and watch your career soar! A3T is a small, agile, company looking for incredible talent to support the United States Government in many important national security roles. A3T is looking to bring on an experienced Help Desk Specialist with "Next-Level Thinking" who is ready to take their career to a new level with A3T. Job Duties: Knowledge of Microsoft Windows 7 and Windows 10 operating systems as provided by the DoD Secure Baseline Host-Army (SBH-A) desktop installation image. Knowledge of basic physical computer components and architectures, including the functions of various components and peripherals (e.g., CPUs, Network Interface Cards, data storage) Knowledge of database procedures used for documenting and querying reported incidents Knowledge and execution disaster recovery continuity of operations plans electronic devices (e.g., computer systems/components, access control devices, digital cameras, electronic organizers, hard drives, memory cards, modems, network components, printers, removable storage devices, scanners, telephones, copiers). Knowledge of knowledge base capabilities in identifying the solutions to less common and more complex system problems Knowledge of measures or indicators of system performance and availability Knowledge of systems administration concepts Experience with the operations and processes for diagnosing common or recurring system problems Knowledge of the type and frequency of routine maintenance needed to keep equipment functioning properly Knowledge of workflow automation as it relates to SharePoint Content Management Skill capturing corrective actions in the form of "lessons learned" and submitting documentation required to support Configuration Management (CM). Skill simulating or recreating end-user problems with voice, file & print services, desktop and room-based video-teleconferencing, and/or baseline or non-baseline applications to help determine problem root causes. Skill in conducting open source research for troubleshooting novel client-level problems Skill in identifying possible causes of degradation of system performance or availability and initiating actions needed to mitigate this degradation Skill in testing and configuring network workstations and peripherals Skill in using the appropriate tools for repairing software, hardware, and peripheral equipment of a system Skill in SharePoint services; assisting users with setting up sites and content management Skill in creating business workflows in support of SharePoint Administration Qualifications: Active Secret Clearance Bachelor's Degree or equivalent and 3-5 years of general IT / IS experience.or Six (6) years of general experience is considered equivalent to a Bachelor's Degree. Three (3) years of general experience is acceptable with a Master's Degree. One (1) year of general experience is required with a PHD. Must possess and maintain a current DoD approved Information Assurance (IA) baseline security certification as well as current commercial Computing Environment (CE) certifications for the operating system(s) and/or security related tools/devices they support IAW DoDD 8570.01M, DoDD 8140.01, and Army Regulation 25-2. (Security +) Company Overview Agil3 Technology Solutions LLC ("A3T") is a Northern Virginia based, ISO 9001, ISO 20000-1 & ISO 27001 Certified, Women-Owned (WOSB) and Service-disabled Veteran-Owned (SDVOSB) small business. A recent recipient of the prestigious Washington Technology TOP 50 (ranking , and on the list for last 4 years!), A3T is experiencing industry leading recognition and growth. In addition to the CEO's recognition as an "All-Star Entrepreneur", A3T is recognized by Inc Magazine as one of the fastest growing companies in the country, by Vet 50 as Fastest Growing Veteran-Owned Businesses, and is featured in CyberSecurity Ventures / Cybercrime Magazine! "As a go-to Women-Owned Cybersecurity company in US and internationally". As part of our growth, we are looking for YOU to join our growing team. A3T offers excellent benefits to enhance the work-life balance, including: Medical Insurance Dental Insurance Vision Insurance Life Insurance Short Term & Long-Term Disability 401k Retirement Savings Plan with Company Match Paid Holidays Paid Time Off (PTO) Tuition and Professional Development Assistance Parking/Travel Reimbursement (metropolitan areas) Powered by JazzHR wypGMKg2RI

Job DescriptionJob DescriptionDescription: Are you looking for? Flexibility that fits your life, including hybrid work-from-home options Paid time off driven by results and well-being, not a fixed number of days A fun, collaborative environment Support for continued learning and career growth A culture based on trust, accountability, and bringing your whole self to work We are seeking an IT Support Specialist to join our internal IT team. This is an entry-level, internally facing help desk position that supports employees across the organization with day-to-day technology needs, business application support, and Microsoft 365 tools. This role is ideal for someone with strong technical aptitude, a customer-service mindset, and a genuine interest in technology. The right candidate may not have every skill fully developed yet, but should be eager to learn, comfortable troubleshooting, and excited to grow into broader responsibilities in cloud systems, security, scripting, and automation over time. What's the work like? You will Provide Tier 1 support for employee technology issues, including desktop, hardware, software, and Microsoft 365 applications Troubleshoot and resolve help desk tickets involving Windows, Outlook, Word, Excel, PowerPoint, Teams, and SharePoint Support business applications, including Applied Systems Epic, by assisting with workflow issues, basic configuration changes, and user access needs Assist with onboarding and offboarding activities, account access changes, password resets, and other user support tasks following documented procedures Perform recurring operational tasks and daily/weekly IT checklists to help keep systems and support processes running smoothly Follow documented IT security procedures, promote user awareness, and assist with identifying and escalating potential security issues Help maintain and improve IT documentation, support resources, and knowledge content used for self-service and AI-enabled help desk workflows Work with senior IT staff on support-related projects involving automation, scripting, process improvement, and technology standardization Coordinate with software and technology vendors when escalation or additional support is needed Okay, so what's in it for me? While we expect a lot from our employees at FNIC, we believe in giving just as much in return. Here's what you can expect when you join our team: Competitive Pay: We offer market-competitive compensation packages that reflect your experience, expertise, and the value you bring to our clients and teams. Benefits You Can Rely On: Health, dental, and vision insurance, HSA with employer contributions, 401(k) match, employer-paid disability coverage, and life insurance. Freestyle PTO & Work-Life Balance: Our trust-based and freestyle time-off approach removes PTO banks and offers flexible telecommuting options. Dress for Your Day: Whether you're client-facing or behind the scenes, we encourage you to dress in a way that helps you feel comfortable and confident. Invested in Your Development: We support continuous learning through tuition reimbursement, training opportunities, and career growth paths across FNIC. A Workplace That Cares: Access mental health support through our EAP, virtual fitness classes, in-office gym access (Omaha), and a culture that prioritizes connection, fun, and collaboration. Requirements: What do I need to know? You have to have High school diploma or equivalent Associate's Degree in Computer Science, MIS, Information Technology, Cybersecurity, or related field, or 1-3 years of experience in technical support, business application support, Microsoft 365 support, or a similar technology role preferred Strong troubleshooting skills and a natural curiosity about how technology works Ability to manage multiple tasks and interruptions in a fast-paced support environment Strong communication skills and a sense of urgency in helping users resolve issues High proficiency with Microsoft Office applications and familiarity with Microsoft 365 tools Interest in learning more about cloud systems, IT security, automation, and scripting Exposure to or coursework in PowerShell, Python, APIs, or automation tools is a plus Ability to follow documented procedures, protect sensitive information, and work responsibly in a regulated environment Strong organizational skills, initiative, and follow-through We'd like it if you have Familiarity with Applied Systems Epic or other business applications Technical coursework, internships, or hands-on lab experience Interest in building a career in systems administration, cloud support, cybersecurity, or IT automation Enthusiasm for documentation, process improvement, and using technology to make support more efficient

Job DescriptionJob Description $25.00-$38.00 an hour, depending on experience Key Responsibilities: Support and troubleshoot our Acumatica system daily Set up users, permissions, workflows, and help improve how we use the system Look for creative ways to customize or configure tools so they fit our needs Keep our internet, network, and firewall stable and secure Set up and maintain computers, printers, and other equipment Help staff with everyday tech questions (some are remote) Handle updates, backups, and general IT upkeep Travel occasionally to assist with setting up new locations Requirements: Strong, hands-on Acumatica experience A creative problem solver who enjoys figuring out how systems can work Solid troubleshooting skills across hardware, software, and networking Experience with firewalls and network support Someone dependable, practical, and comfortable working on-site Physical Demands: Must be able to safely perform essential job functions, with or without reasonable accommodation. Duties include sitting, standing, walking, and occasional lifting or moving of IT equipment up to 25 pounds. Requires the ability to use a computer for extended periods, provide on-site technical support, and travel occasionally to company locations. If you like being the go-to tech person and want the best of both worlds - a friendly local team with corporate-level benefits - we'd love to talk. Benefits Medical, dental, and vision coverage Supplemental Insurance (Short- and Long-Term disability, hospital indemnity, accident, critical illness, supplemental life insurance) Company Paid Life Insurance 401(K) (Pre-Tax and Post-Tax) Roth 401(k) with company matching Longevity Stock Program IBP Foundation Scholarship opportunities Employee Financial Assistance Program Paid vacation and holidays Opportunities for growth and advancement AMD Distribution is part of the Installed Building Products (IBP) family of companies. Integrity, knowledge, and excellent service - these aren't just words; they represent how AMD Distribution does business. Whatever your needs, you can trust us to offer high-quality products and services. Find your next career opportunity and join our team with AMD Distribution! EEO Statement: IBP is an equal-opportunity employer.

Job DescriptionJob DescriptionBayNova has an exciting opportunity for a User Support Specialist to join our team in support of an important federal government client in Alexandria, VA. We are seeking hardworking, competitive candidate that is driven to succeed with a natural sense of urgency. You are a self-starter with a reputation for being an effective team player, who proactively looks to improve and add efficiency to current processes. You exercise judgment in the decision-making process to provide consistent customer service. You are highly proficient in problem solving and can follow a systematic troubleshooting approach.This position is responsible for maintaining IT systems and end user support needs. This includes supporting all aspects of IT infrastructure, user accounts, telephony, and application needs. The position also includes working on medium-sized projects to ensure the timely development and delivery of reliable and efficient systems-related solutions to business requirements.Daily Job Responsibilities: Escalated user support administration Use ServiceNow to maintain ticketing queues by accepting tickets and closing them according to service level agreements. Office365 administration and troubleshooting of email accounts. Serve as liaison between the help desk and infrastructure support teams. Provide user support, troubleshooting, adding/removing/modifying user accounts, printer setup, PC setup and initial LAN configuration. Must be able to delegate and prioritize responsibilities. Responsible for escalation within the team or to management Communicate and work effectively with other contractors and personnel from other system administration teams. Responsible for team communications and notifications to customer Attends team meetings and keeps team members informed of pertinent information. Control-M administrator. Including the administration, configuration, and execution ad hoc jobs using Control-M Generate detailed SOPs. Requirements: Ability to obtain a Public Trust Clearance 1 year of technical experience with working knowledge of desktop support technologies or High School Diploma with ITIL/ITSM, A+ or applicable technical certification Working knowledge of the Microsoft environments Ability to work onsite at the customer's location in Alexandria, VA; Work-from-home available on a case-by-case basis. 24x7 On-call rotation for after hours support Nights and/or weekends troubleshooting, maintenance, and any other special circumstances Self-starting individual with the ability to work independently on issues with minimal supervision. Detail-oriented technical and strong analytical skills. Exceptional customer service and follow-up skills. Powered by JazzHR hhLQ593l41

Job DescriptionJob DescriptionOverview Company Overview: Allied Universal , North America's leading security and facility services company, offers rewarding careers that provide you a sense of purpose. While working in a dynamic, welcoming, and collaborative workplace, you will be part of a team that contributes to a culture that positively impacts the communities and customers we serve. Job Description Allied Universal is hiring a Senior Lead Client Assurance Security Specialist. The Senior Lead Client Assurance Security Specialist (CAS) role is a highly visible role supporting Global Security Leadership. The Senior Lead Client Assurance Security Specialist will evaluate processes to identify, develop, and implement solutions with focus on ensuring quality and compliance. This role will take an active leadership role in coordinating communication and response between Allied Universal and customer leadership teams. Annual salary starting 81K RESPONSIBILITIES: Act as a lead for physical assurance responses for Requests for Proposal (RFPs), Requests for Information (RFIs), Due Diligence, SIG, Security Questionnaires, and regulatory requests including tasking out assignments, communicating with business submitters (internal customer staff), and reviewing responses Develop technical interfaces, specifications, and architectural design for our client Manage all regulatory requests including any requests for evidence and collection of approvals Provide communication between business unit the Business Submitters and the various business units involved and conduct meetings with business submitters to discuss needs and outline program requirements Coordinate calls and/or visits requested from Global Security via Business Submitters Track all inquiries using MS Teams with a mindset of discovering better ways of operating (such as Power Automate and Power BI) Maintain and update Client Assurance documents and records and ensure that all are properly approved; facilitate any content reviews Assume the lead coordinator role on behalf of Global Security for the RFP corporate workflow biweekly Support Strategy and Initiatives projects as needed Accountable for meeting development Key Performance Indicators (KPIs) Evaluate processes to identify, develop, and implement solutions; provide a means and mechanism to capture, report, and understand global security initiatives and readiness in alignment with the global program Develop/source and implement security training programs Establish relationships with stakeholders via calls, meetings, and individual Q&A sessions and promote understanding how the program translates into data Design reports, metrics and dashboards that provide accurate representation of continuity information and ensure understanding of the rationale and the value they provide Troubleshoot and resolve issues with existing web and client-based applications Integrate functionality between existing and new web applications Contribute to establishing and maintaining program processes and practices which effectively ensure that the program remains current and covers requirements QUALIFICATIONS (MUST HAVE): Must possess one or more of the following: Bachelor's degree in Business Management or Criminal Justice, or related field of study Associate's degree in Business Management or Criminal Justice, or related field of study with a minimum of five (5) years of program management experience High school diploma or equivalent minimum of seven (7) years of program management experience Minimum of three (3) years of experience with Microsoft SQL Server Minimum of three (3) years of program management Excellent oral and written communication and presentation skills Ability to interact transversally and to influence various functions and people, at all levels of the organization and across cultures Demonstrated consulting skills; ability to challenge; good analytical and synthesis capabilities; defining practical recommendations; action planning and implementation Excellent time management skills Attention to detail Proficient computer skills, specifically Microsoft Suite with an emphasis on Microsoft SharePoint, Excel and Power Point PREFERRED QUALIFICATIONS (NICE TO HAVE): Bachelor's degree or higher in Business Management or Criminal Justice, or related field of study Excellent organizational skills and the ability to multi-task, drive results, and meet deadlines Business and systems analysis experience Experience in data analytics BENEFITS: Medical, dental, vision, basic life, AD&D, and disability insurance Enrollment in our company's 401(k)plan, subject to eligibility requirements Eight paid holidays annually, five sick days, and four personal days Vacation time offered at an accrual rate of 3.08 hours biweekly. Unused vacation is only paid out where required by law. Closing Allied Universal is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race/ethnicity, age, color, religion, sex, sexual orientation, gender identity, national origin, genetic information, disability, protected veteran status or relationship/association with a protected veteran, or any other basis or characteristic protected by law. For more information: If you have difficulty using the online system and require an alternate method to apply or require an accommodation, please contact our local Human Resources department. To find an office near you, please visit: Requisition ID 593

Job DescriptionJob Description Position Overview We are seeking a motivated and experienced IT Support Specialist to join our growing dynamic and fast-paced IT team. In this M-F/8-5 hands-on role, you will work at our beautiful Springfield, MO center of operation headquarters providing technology support and customer service to a multi-company/multi-state enterprise to ensure the highest level of service delivery. In this position you use state-of-the art IT management and connectivity toolsets to support our back-office and remote staff running the latest Windows 11 pro modern laptops, IOS and Android devices across our enterprise SD-WAN, Cisco network, Office 365, cloud-VOIP, MDM and asset management environments. This IT Support position has a unique additional focus on our new employee Enterprise Hires and Terms process. Job Description Phoenix Home Care & Hospice is currently seeking an IT Support Specialist to join our team in Springfield, MO! POSITION DETAILS Location: Springfield, MO Shift Availabilities: Full-Time; Monday through Friday, on-site, rare travel About this position: This position's primary focus is to support our new employee hires and terms IT process with backfill on support of our information technology systems across the Phoenix Home Care & Hospice company. Primary job responsibilities will include user hardware & software support, installation of computer systems & software, and maintaining computer networks and connectivity TECHNICAL SUPPORT DUTIES AND RESPONSIBILITIES Procure, inventory, setup and configure new hire and termed employee equipment and software. Manage 2,000-line Verizon/AT&T account and procure/replace phone and tablet equipment as needed. Responsible for system security, inventory management, and performing ManageEngine and Apple Business Manager console activities to manage profiles/apps on devices. Implement and maintains mobile device management solutions, administer phone registration and advises on enterprise policies; installs, upgrades, configures, tests, maintains and supports operating system software in a production environment. Manages enterprise-class mobile device management solutions for IOS/Android phone and tablet devices. Participate in technical research and development to enable continuing innovation within the Enterprise. Evaluate requests for hardware and software; researches and recommends solutions to technology needs, compatible with the client's technology architecture and infrastructure and resource constraints. Secondary responsibilities as time permits: Provide End-User Support for Microsoft Office 365 Installing, configuring and monitoring computer hardware, VOIP phones, Microsoft Azure and Windows-based software, systems, networks and printers. Responding in a timely manner to service issues and requests sent in through the help desk software. Providing technical support for all departments across multiple physical locations. Testing new technology and developing strategies and IT procedures to increase efficiency, enhance workflow and improve customer satisfaction. A learning environment where you will assist in supporting SD-WAN, Cisco networking, Azure AD, cloud VOIP, Microsoft O365 Admin, SharePoint, Teams and new acquisition conversions Follows emergency plans for equipment, security or power failures when necessary. GENERAL QUALIFICATIONS AND REQUIREMENTS Proven skill set with an orientation to serve exhibiting qualities of compassion, passion, patience, honesty and optimism. Demonstrates great customer service skills, listens carefully, and exercises patience. Excellent verbal, written and interpersonal communication. Excellent critical thinking, decision making, diagnostic and problem-solving skills. Outstanding organizational and time-management skills. Working knowledge of internet security, PHI & HIPAA, and data privacy principles. Ability to prioritize and meet goals. Acute attention to detail. Ability to work under deadlines. Physical ability to lean, stoop, lift and carry loads, as well as work under desks. Preferred Candidates Will Have: 1-5 years of experience working in an IT role. Great attention to detail with following a process from start to finish. Excel, Inventory tracking, Apple/Android OS, Apple Business Manager, ManageEngine experience or ability to learn software quickly. Experience in working with Microsoft Office 365 administration, setup and operations. Ideal Candidates Will Also Have: Experience in help desk support operations. Experience in VOIP, 3CX, cell phone and tablet setup and maintenance. Experience in setting up Active Directory and Exchange accounts for new users and groups. Experience in networking infrastructure including monitoring and management of switches, firewalls, VLAN, wireless and SD-WAN. Experience in SAN, NAS and Virtualization. Experience in DNS and DHCP management. Certification and degree in information technology, computer science or related field. Additional Information Phoenix Home Care & Hospice is an Equal Opportunity Employer. Phoenix is a drug-free workplace and administers pre-employment post-offer drug testing. (Did you see another Phoenix job ad? Phoenix has won many awards for quick growth and has opened several new offices to accommodate the demand for services. This rapid growth has brought on the need for more employees! You may apply to any Phoenix job and a Recruiter will assess your needs via call/text at .)

Job DescriptionJob Description AVI Foodsystems is looking for an energetic and optimistic team member to immediately hire to fill the role of Full-time IT Support Specialist at our Headquarters location in Warren, OH. This is not a remote position and is required to be on-site working Monday - Friday, dayshift. Founded in 1960, AVI Foodsystems has evolved into one of the most respected and trusted food service companies in the nation. Providing comprehensive food services with a focus on the highest quality and freshest ingredients, impeccable service and total value is the reputation we have earned and live up to everyday. The IT Support Specialist plays a critical role in assisting team members with procedural and operational challenges related to IT hardware, software, products, and services. This position requires a proactive approach to identifying and resolving recurring issues, with a strong emphasis on trend analysis and continuous improvement. Working in close collaboration with Systems Administrators, Developers, and other IT personnel, the IT Support Specialist contributes to the development of long-term solutions aimed at reducing the frequency and impact of technical problems across the organization. Major Duties and Responsibilities: Responsibilities include (but are not limited to): All IT Support Responsibilities: Provide technical support for over 350 local users and 1,700 remote users, ensuring seamless operations across diverse environments Document all issues, troubleshooting steps, and resolutions in real time using a centralized support ticketing system Maintain an accurate inventory of technology assets, including hardware, software, and licensing compliance Independently research and interpret user manuals to identify solutions for complex technical issues Prioritize, diagnose, and resolve hardware and software issues related to computers, printers, peripherals, and telecommunication equipment Offer expert support for Windows OS, Microsoft Office Suite, Active Directory, and various commercial and proprietary applications Manage and troubleshoot networked multifunction devices, including printing, scanning, and faxing capabilities Collaborate with vendor support teams such as Dell, HP, Xerox, Microsoft, Juniper, and specialized software providers Provide technical assistance for Point of Sale (POS) systems Conduct follow-ups on resolved tickets to ensure user satisfaction and issue closure Participate in structured cabling and wiring projects as needed Set up and support technology for presentations and meetings Strive to resolve issues on the first contact, minimizing the need for escalation Escalate unresolved or specialized issues to appropriate IT teams Perform software installations and upgrades on end-user devices Willing to travel up to 10%, including occasional overnight stays IT Support Specialist Responsibilities: Conduct thorough analysis of support tickets to identify recurring patterns and root causes. Regularly present findings to management, along with actionable recommendations to permanently resolve or mitigate issues. Collaborate closely with IT teams and leadership to design and implement cost-effective, sustainable solutions for strategically significant challenges. Take an active role in the development and execution of these solutions where appropriate. Advocate for end users by prioritizing issues based on impact and severity, ensuring that resolutions align with the greatest overall benefit to the organization. Partner with management to establish and refine support procedures and guidelines, with a focus on enhancing service quality and operational efficiency. Qualifications: The role requires demonstrated experience in troubleshooting hardware, software, and network issues, or equivalent education and training. Prior customer service experience or training is highly advantageous. Strong interpersonal skills are essential. The individual must communicate with users in a respectful and effective manner, adapting their language to suit the user's technical proficiency-whether technical or non-technical-without sounding condescending. A minimum of three years in an IT support role within a corporate environment is required. Proven experience in resolving IT-related issues in a professional setting is essential. Skills: Demonstrates a proactive approach to learning and adapting to emerging technologies across multiple platforms Possesses excellent verbal and written communication skills for effective support via phone, in-person, and email Strong interpersonal skills with the ability to build positive working relationships Benefits: A family culture and atmosphere Competitive compensation Health, dental, vision, and life insurance for full-time team members 401(k) with generous company match Paid vacations and holidays Immense training and growth opportunities We conduct pre-employment drug testing. EOE

Job DescriptionJob Description What You Will Do: As an IT Field Support Specialist at Independent Software, you will play a critical role in delivering hands-on and remote technical support across a range of IT systems. You'll work directly with users and infrastructure to resolve Tier 2 and Tier 3 issues related to workstations, servers, printers, peripherals, and teleconferencing equipment. From conducting site surveys and preparing engineering plans to installing systems and training personnel, your work ensures the reliability and readiness of IT resources in mission-critical environments. Key Responsibilities: Conduct site surveys and document existing configurations and user requirements Analyze hardware needs and prepare detailed specifications for acquisitions Develop and manage hardware installation schedules Create engineering plans and technical design packages for site installations Prepare detailed configuration drawings and installation/test reports Configure and troubleshoot computers, communication devices, and peripherals Install and maintain workstations, servers, printers, teleconferencing equipment, and related cabling Maintain fiber optic modems, multiplexers, Ethernet cables, and telephone systems Train on-site personnel on hardware usage and maintenance Build custom interconnecting cables as required Update technical drawings using AutoCAD Provide high-level support both remotely and on-site with minimal supervision Required Skills and Qualifications: Strong hands-on skills in installing, repairing, and troubleshooting computer hardware and peripherals Proficiency in configuring and maintaining Windows operating systems (Windows 7 and 10) Familiarity with Active Directory security and group policies Experience installing software applications, antivirus tools, and system patches Ability to read and interpret technical manuals and schematics Skilled in Microsoft Office Suite (Word, Excel, PowerPoint, Access) Excellent communication and interpersonal skills for working with end users and technical teams Strong time management skills and the ability to handle multiple priorities Comfortable working independently and providing remote user support Education and Experience: Minimum: High school diploma or GED with 5 years of relevant IT support experience Equivalent: Associate's degree with 2 years of experience in similar IT field roles Clearance Requirement: Must possess an active TS/SCI with appropriate Polygraph to be considered for this role Why Choose Independent Software: At Independent Software, our people are the mission. We've built a company around collaboration, integrity, and innovation and we make sure our team has the tools and support to grow, succeed, and thrive. When you join us, you will: Support critical national security missions that matter Be part of a close-knit, employee-first culture where your voice is heard Expand your skills through ongoing training, mentorship, and career development Enjoy competitive compensation, generous benefits, and work-life balance Ready to take the next step in your career? Join us and be part of something bigger. Apply today. We're an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status. Powered by JazzHR t8VA5MLrlK

Job DescriptionJob Description COMPANY OVERVIEW We appreciate your interest in joining our team! At Robinson, Inc. we pride ourselves on our manufacturing solutions and ownership culture, which support the industries we serve and our local communities. Robinson is employee-owned and is driven by a dedicated team of skilled professionals that value trust, loyalty, teamwork, integrity, and accountability as the foundations of our organization. We strive to provide customer service that goes above and beyond the standard. Click here to view our Benefits Snapshot JOB OVERVIEW As a Desktop Support Specialist, you will be the primary tech support expert for our teams. In this role, you'll help keep our employees productive by quickly resolving day-to-day IT issues, setting up hardware and software, and making technology simple and reliable for everyone. If you love hands-on problem-solving, enjoy a varied workday, and thrive on being the go-to person when technology doesn't cooperate, this position is a great fit for you. This position will be required to travel to production facilities in Wisconsin. ROLE + RESPONSIBILITIES (includes but not limited to) Deliver helpdesk support to office staff and internal users. Create, track, and manage all IT support tickets through ticketing system, escalating issues when necessary. Provide first and second level technical support via phone, email and in person for both onsite and remote users. Answer incoming support calls and assist users in real time Set up and onboard new users across the organization, including account creation and system access. Collaborate with the Network Administrator to troubleshoot issues and research solutions. Assist with hardware and software repairs as needed. Order, configure, and deploy domain joined computers, including the installation and management of network printers. Configure, troubleshoot, repair, and replace Android and iPhone mobile devices. Document and develop standard operating procedures. Participation in on call rotation during weeknights and weekends to support production facilities. Troubleshoot and resolve issues across: Windows environments Microsoft 365 Networking and VPNs RDP and remote environments VoIP systems (3CX, SIP, call flow issues) Support departmental and cross functional IT projects as assigned. QUALIFICATIONS Proven experience in a service desk role that supports both internal and external users. Proficient in Microsoft Windows 11 and Office 365 Suite. Quick learner of various computer hardware and software applications. Strong troubleshooting skills with the ability to diagnose and resolve issues involving hardware, software, and systems (including PCs, printers, mobile devices, and VoIP phones) Ability to install and support application upgrades as needed. Strong organizational skills with the ability to manage multiple tasks and prioritize effectively. High attention to detail and accuracy. Strong analytical and problem-solving skills. Clear verbal and written communication, able to explain technical details to non-technical staff and customers. Professional, customer-focused attitude and approach. PHYSICAL DEMANDS: While performing the duties of this role, the employee is regularly required to use their hands to handle or operate objects, tools, and controls. The employee may occasionally need to lift up to 50 pounds, reach with hands and arms, climb or balance, and stoop, kneel, crouch, or crawl. PREFERRED QUALIFICATIONS 3-5 years of Help Desk or technical support experience preferred. Associate's degree in information technology, computer science, or related field. Bachelor's degree preferred. TRAVEL REQUIREMENTS Travel to various Robinson locations throughout Northeastern Wisconsin to provide onsite assistance when needed. At Robinson, we value professionalism, expertise, and a dedication to craftsmanship. We offer a dynamic work environment where employees are empowered to excel and grow within their roles. Join us in our mission to deliver exceptional metal fabrication solutions while fostering a culture of collaboration, innovation, and employee satisfaction. Robinson is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Job DescriptionJob Description Innovative Systems is currently seeking applicants for a eLation Financials Specialist to join our talented team. This position is located in Mitchell, SD. Remote work will be considered for the right candidate with eLation Financials experience. This position reports to the eLations Financials Support Manager. It is a full time scheduled based on a 40-hour work week with availability between 8am to 5pm CST. Travel is required with this position, both to Mitchell, SD and to our client sites. Having an accounting or financial software experience and/or education will be critical to your success in this position. Additionally, your technical abilities will enable you to address client's software-related inquiries. When you are part of the eLation Financials team, you will: Provide exceptional customer service, support, training, and data verification for our clients that use the software via various channels, including phone, email and a ticketing system from 8am to 5pm CST. Occasionally provide after-hours support, as needed. Lead software conversions independently, including data verification and assisting clients in configuration of the software to meet their business needs. Train clients on functionality within the software. Troubleshoot technical issues, and provide step-by-step guidance for issue resolution. Understand clients' accounting processes and offer insights on utilizing the software for optimal results. Collaborate with the development team to escalate and prioritize complex technical issues. Document and track client interactions and resolutions in our ticketing system. Create support documentation, knowledge base articles and video tutorials. These are skills that we are looking for in our ideal candidate: Bachelor's degree in Accounting, Finance, Business or related field or equivalent experience. Strong foundational knowledge of accounting principles and practices. Basic to intermediate technical skills, with the ability to troubleshoot software-related issues Excellent communication skills, both written and verbal. Customer-centric attitude with a focus on delivering exceptional customer support. Strong organizational skills and the ability to manage multiple client issues and projects simultaneously. Familiarity with financial software is a plus. Previous customer support experience is an advantage. Experience with telecommunication companies, electric cooperatives or municipalities is preferred. These skills would be helpful but are not required: Telecommunications industry experience. Experience working with our eLation Financials software. If you aren't excited to work for Innovative Systems yet, we want to tell you a little more about what we can offer to the right candidate: Competitive wages Generous Paid time off 10 paid holidays 401(k) matching Company paid family Blue Cross Blue Shield health insurance plan Company contributions to an HSA plan Company paid employee Dental Insurance Company paid employee Vision Insurance Company paid Life Insurance Company paid Short & Long Term Disability Insurance If you are passionate about software development and eager to make an impact for a fast-moving company, we encourage you to apply for this exciting opportunity to join our team. Please submit your resume and cover letter outlining your qualifications and relevant experience. We look forward to hearing from you.

Job DescriptionJob DescriptionDescription: This role will require ability to travel regionally Onsite-Bridgeview, IL SUMMARY The IT Support Specialist (Tier 2) provides advanced technical support and hands-on, on-site assistance for assigned regional facilities, resolving escalated issues and supporting infrastructure and low-voltage systems. KEY RESPONSIBILITIES Resolve escalated Tier 2 tickets involving complex hardware, software, or network issues Provides answers to clients by identifying problems, researching answers, and guiding clients through corrective steps. Provide on-site support to assigned regional facilities Install and maintain workstations, printers, scanners, phones, and peripherals Perform minor low-voltage cabling and patching tasks Support SIP-based phone systems Image and deploy devices Maintain documentation for site configurations and assets Participate in after-hours and on-call rotation as needed Travel to remote sites within the assigned region (including after hours or as needed) Periodic visits to sites for health checks REQUIREMENTS/QUALIFICATIONS Education: High School Diploma or Equivalent Required Experience Advanced desktop and hardware support experience Active Directory administration Microsoft 365 administration SIP-based phone system support Device imaging and deployment experience Ability to travel to regional sites Low-voltage cabling experience SPECIFIC KNOWLEDGE, SKILLS OR ABILITIES Strong written and oral communication. Organization and attention to detail. Analytical and problem-solving skills. Time management. Systems analysis. Mathematical and deductive reasoning. Critical thinking. PHYSICAL DEMANDS/WORK ENVIRONMENT The physical demands described here are representative of those that must be met by an employee to successfully perform the functions of this job with or without reasonable accommodation. The work environment characteristics described here are representative of those an employee encounters while performing the functions of this job. Physical Requirements: Sit and stand as needed. May require walking on a level surface for periods throughout the day. Reaching above shoulders, below waist and lifting as required to file documents or store materials. Lifting to 25 lbs. Work Environment: Typical office setting May require you to enter a manufacturing environment that requires proper PPE including safety shoes, safety glasses and hearing protection. Manufacturing environment may be loud, hot/cold depending on season Disclaimer: This list does not represent all physical demands. Descriptions are representative of those that must be met by employee to successfully perform the essential functions of the job. Reasonable accommodation may be provided to enable individuals with disabilities to perform the jobs' essential functions. Welch Packaging is proud to be an equal opportunity workplace. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, or protected veteran. Requirements:

Job DescriptionJob Description MicroTech Systems is looking for a Technical Support Specialist to join our team in our Boise, Idaho office. This person will provide technical guidance and support to our business and clients. The ideal candidate will have a strong technical background, solid analytical skills, and proven problem-solving experience. The ideal candidate will use their interpersonal skills to communicate with clients and provide a solution to their technical problems quickly and professionally. Responsibilities: Diagnosing and resolving advanced issues for a wide variety of applications, operating systems, and equipment such as installation, configuration, optimization, upgrading, troubleshooting, and maintenance of network hardware and software components. Providing technical assistance and solutions to clients. Collecting specific and detailed information from reference sources, software utilities, or clients. Performing advanced troubleshooting of networks, desktops/laptops, and mobile devices. Utilizing the Service Desk ticketing system to document all work, progress, and resolutions. Ensuring tickets are promptly assigned and processed. Ensuring ticket worklogs are continuously updated while being worked, and final resolution(s) provided within all completed tickets. Contacting clients and resolving issues within SLA timeframes. Troubleshooting will involve both onsite and remote work. Professionalism is a priority. Following up with clients to ensure accurate solutions and client satisfaction before closing each ticket. Requirements: Associate's degree in Computer Science (or the equivalent) is preferred. MSP experience preferred Four years minimum of related IT support experience - including but not limited to: Office 365 installation / configuration / administration / troubleshooting Microsoft Windows Server / Active Directory / configuration / administration / troubleshooting Microsoft Exchange Scripting knowledge and experience PowerShell knowledge Hypervisor understanding / administration Advanced installation, maintenance, troubleshooting of various backup solutions Advanced desktop, server, LAN and WAN troubleshooting and maintenance Technically savvy with strong time management skills Experience troubleshooting issues and achieving solutions The ability to explain to a non-technical person in a way they will understand Maintain a high degree of professionalism Maintain superior client relations About MicroTech Systems: MicroTech Systems is a professional IT Managed Service Provider (MSP) dedicated to helping people feel secure so that we can all grow together! Our employees enjoy a work culture that promotes our core values first and foremost: Integrity First, Build Trust, Own It, Never Give Up, and Customer Service Above All Else. We are looking for high energy individuals who are motivated and interested in making a long-term commitment to excellence. MicroTech Systems offers a competitive benefits package to employees, including; health care, paid time off and holiday time, 401k matching and professional development. Powered by JazzHR lHGQtjmVUH

Job DescriptionJob Description Application Support Specialist Information Technology Department Finance & Administration Division Tsaile Campus Duty Schedule: Monday - Friday, 8:00 am - 5:00 pm; may require some work after hours and weekends. Summary/Objective of Position: Under the general supervision of the IT Operations Manager, the Applications Developer accomplishes the ITD's strategic goals and objectives by planning, organizing, and implementing the assigned functions and projects required to operate and maintain optimal departmental activities and services; maintains confidentiality of all privileged information. The Applications Developer is responsible for providing exceptional customer service and for working closely with the Enterprise Application Administrator on more complex issues. Use technical expertise in resolving interface problems and/or escalating problems within Jenzabar. The Applications Developer will communicate the appropriate resolution to the user and/or coordinate with other teams within ITD when necessary. Work closely with the other team members to research, create, design, and implement integrations with the Jenzabar EX modules, utilizing technical integration and automation methods. Description of Essential Functions of the Position Disclaimer: This is not necessarily an exhaustive list of all responsibilities, duties, skills, efforts, requirements, or working conditions associated with the job. While this list is intended to reflect the current job accurately, management reserves the right to revise the job or to require that other or different tasks be performed as assigned. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. 5% - Maintain records of work activities through the use of the IT-Help Desk Request System. Troubleshoot issues and document solutions using the Help Desk Request System. 30% - Creating and maintaining digital forms and automated processes using the Softdocs Etrieve platform. Designing and developing eForms and workflows, integrating them with other systems, writing custom code (JSON, HTML, SQL, APIs), gathering requirements, troubleshooting, and providing support and training. Consulting with clients to analyze processes, gathering requirements for implementation plans, configuring the Etrieve software, working with project teams, training clients, and ensuring clients achieve their desired outcomes. Managing client onboarding, coordinating project teams, communicating project details and deadlines, monitoring execution, and providing status reports. 20% - Performs day-to-day support of all applications, including Jenzabar EX in any module and JICS internal website. Design and program web integrations with other services to automate processes for efficiency. Build and execute unit tests and integration tests. Research and troubleshoot user-reported issues to provide the user with a solution using standard methods as advised by Jenzabar. Document issues and solutions in a complete, concise manner for use in the internal/external knowledge base. 20% - Configure and program features and capabilities in Jenzabar based on requirements gathering and approval from module managers. Develops changes in the test system. Assists users in performing testing and resolving any errors and issues. Under the direction of the IT Operations Manager and Applications Developer, accept users and stakeholders, and implement changes in production/live systems. 10% - Develops application features, including presentation and business logic layers, using a strong understanding of UI, cross-browser compatibility, general web functions, and web services. Work with Web Applications and programming languages such as HTML, CSS, JavaScript, JQuery and API's and other tools to allow the creation of and the support of data delivery. 10% - Serve as an advanced level of support for Helpdesk personnel for interface and integration issues. 5% - Assists Enterprise Applications Administrator with planning and participates in implementation and integration projects. Serves as backup to Enterprise Applications Administrator. Other duties as assigned. QUALIFICATIONS Education & Experience Minimum: Bachelor's Degree in Computer Science or related field plus three (3) years of computer experience working with Enterprise Applications or an elated field or equivalent experience. 3 years of experience in enterprise application administration, database management, and application deployment tools. 3 years of experience in application development, Integration, and API technologies Preferred: 3 years of experience with DBMS (MySQL) database, Windows OS 3 years of experience with HTML, JAVA, JavaScript, PERL, and C++, Web Services (REST/SOAP) 3 years of experience with CGI-BIN programming and dynamic/interactive web pages. Microsoft SQL Server database Certification strongly preferred Knowledge: Knowledge in enterprise application administration, database management, and application deployment tools. Substantial experience in application development, Integration, and API technologies Experience with Jenzabar, InfoMaker, and JICS Demonstrated knowledge of DBMS (MySQL) database, Windows OS Experience with HTML, JAVA, JavaScript, PERL, and C++, Web Services (REST/SOAP) Experience with CGI-BIN programming and dynamic/interactive web pages. Skills: Communicate clearly and concisely, both orally and in writing, with all levels of internal and external contacts to provide clarity; gather and disseminate information, and resolve issues. Demonstrate excellent analytical and critical thinking skills Must be able to read, interpret, and write technical documentation Ability to model programs and systems to meet the needs of users for desired results Ability to train small or large groups of end users. Ability to communicate technical information to non-technical users. Ability to cultivate positive working relationships with end users and co-workers. Ability to interact with individuals from a wide variety of culturally diverse backgrounds. Set job priorities and meet deadlines Abilities: Oral fluency in Navajo is highly desirable, but not mandatory. Ability to master new technologies quickly. Proven ability to efficiently work in a team environment and bring projects to completion. Ability to work well both independently and in a team with faculty, staff, and students. Maintain confidentiality. Physical Requirements, Work Environment & Travel: While performing the duties of this job, the employee is frequently required to sit; talk or hear; use hands to finger, handle, feel objects, tools, or controls; and reach with hands and arms. The employee is regularly required to walk. The employee must occasionally lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision and the ability to adjust focus. Other Requirement(s): Valid Driver's License. Defensive Driving Certification.

Job DescriptionJob Description The ideal candidate must be based in Las Vegas Nevada, Are you ready for a new adventure? Do you want to work alongside a great team, troubleshooting a wide range of products? If so, keep reading. Position Overview: We are seeking technical support specialists to join our Technical Support Team. A Technical Support Agent works with trained business partners ensuring overall customer advocacy and resolving issues. These interactions provide support for both hardware and software issues on the phone or email. The main responsibility of a Technical Support agent is to ensure customer satisfaction, retention and standards compliance across multiple industry applications and technologies regardless of routes to market. Key Responsibilities: Ticket Management: Accepting tickets from the unassigned queue or escalated from First Service Team. Tickets should be resolved in a timely manner and prioritized based on urgency. Team Collaboration: Form cross-functional teams composed of individuals both internal and external with expertise in various areas to include physical hardware installation, commissioning, IT networking and user administration. Technical troubleshooting: Resolve cases by documenting detailed description of issues and using resources provided to guide partners and end users to a resolution. Documentation: Emphasize the importance of thorough documentation of case resolution. Continuous Improvement: Stay updated on industry trends and emerging technologies as a domain and market expert to enhance products and processes continually. Providing quotes, processing invoices, and creating return numbers Skills & Qualifications: Must haves: Client-centric approach with a strong attention to detail. Excellent communication, organizational, and time management skills. Strong problem-solving abilities with a proactive mindset. Foster collaboration among team members, guiding efforts toward a unified goal. Should have: Security Industry experience with door hardware, access control, video, or alarms. Documented training in a related field. Some college or technical school courses. Vision: The Technical Support Agent plays a critical role in maintaining and building upon Salto's brand reputation. Our products are deployed at scale through a variety of programs that have been selected as the preferred or sole standard to enable the fulfillment of services and in some cases the realization of a third-party provider's revenue goals. The role aims to ensure consistent and exceptional results from these complex efforts. Why Join Us? We put the fun into work; we want you to soar! Be part of a collaborative and innovative team committed to operational excellence. Opportunity for professional growth and skill development within a rapidly growing environment. Engage with a diverse range of stakeholders and make a meaningful impact. Join us at SALTO WECOSYSTEMS North America, where we drive success through exceptional project management and stakeholder engagement! Salto is a leading global access solutions provider, part of the SALTO WECOSYSTEM. We develop pioneering facility access, identity management, and electronic locking technology that ensures seamless, reliable, and secure experiences. Through close customer relationships and innovative solutions, our global team of experts create timeless and meaningful products that positively impact people and planet. Powered by JazzHR lpE3pBLIRc