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systems engineer principal ts
Service Desk Engineer
LMT Technology Solutions Rochester, New York
At LMT Technology Solutions ( ), we Lead , Manage , and Transform businesses by delivering solutions that enable our clients to leverage technology with confidence so they can focus on growing their business. As a trusted Managed Service Provider (MSP), we deliver comprehensive technology services, including managed IT, co-managed IT, professional services, cybersecurity, cloud solutions, and strategic consulting. Our mission is to help organizations thrive by ensuring their technology is secure, reliable, and aligned with their business objectives. The cornerstone to LMT's success is our employees. We cultivate a culture of encouragement and growth through professional development, collaboration, and innovation for our LMT Team. Through generous contributions to healthcare benefits, 401(k) matching, opportunities for advancement, a fully stocked fridge with snacks and sodas, and the occasional office dog visit, we strive to make our employees feel valued and appreciated. Position Overview Provide remote support to clients from LMT's office by diagnosing and resolving hardware and software issues, installing and configuring computer systems and applications, and ensuring optimal setup and functionality. Maintain a high level of customer satisfaction by adhering to LMT's support standards and procedures, meeting SLA requirements, effectively communicating with clients to gather information, provide updates, and explain solutions, and delivering high-quality technical support in alignment with LMT's expectations. Perks LMT's compensation package includes a competitive base salary, quarterly bonuses, long-term incentives and a generous Employee Benefits Package. • PTO: 18 days of PTO in a year • LMT contributes $900 a month to your Benefits Package • LMT offers a company matched 401(k) plan, up to 4%, after 6 months of active employment • Company paid professional development opportunities for professional certifications and soft skills training • Opportunities for community involvement What We're Looking For Excellent customer service and communication skills. Able to be flexible and adaptable to the changing needs of the team. Excellent problem solver - identifies and analyzes problems, evaluates solutions and alternatives, resulting in effective solutions. Self-motivation, high level organizational and time management skills. Documentation skills to ensure knowledge is shared and incidents are tracked effectively. Principal Duties and Responsibilities Troubleshoot and resolve client hardware, operating system, and software related issues, using remote tools. Query client on properly documenting issues. Troubleshoot and resolve network and server access issues using remote tools. Monitor and respond to client site alerts, escalate to the Service Desk Manager and Account Team as necessary. Follow LMT 's Escalation procedure if an issue cannot be resolved remotely or within a reasonable amount of time. Document resolution in ConnectWise and communicate with client on the status and resolution of issues. Consistent, punctual, and dependable attendance is necessary to meet the needs of our clients and the LMT team Minimum 1 year of experience supporting servers, workstations, printers and network switches Previous experience servicing and troubleshooting Microsoft Windows Server, Exchange Server, SQL Server, and Active Directory Previous experience with Microsoft 8, 10, 11, Microsoft 365 Ability to diagnose and prioritize client issues and properly manage client expectations Demonstrated problem-solving skills and critical thinking ability Strong written and verbal communication skills Must have a valid driver's license and access to timely and reliable transportation to get to work Interest in in-person collaboration and face-to-face interactions. Additional Preferred Skills Knowledge of VMWare and/or Hyper-V a plus Certifications: A+, MCP, MCSE, CCNA, and other related certifications a plus Knowledge of ConnectWise a plus Working Conditions FLSA Status: Non-Exempt position Full-time Job location - LMT's office Opportunity to work a 4-day, 10-hour schedule Compensation details: 0 Yearly Salary PI7263fdbf2ece-0376
08/07/2026
Full time
At LMT Technology Solutions ( ), we Lead , Manage , and Transform businesses by delivering solutions that enable our clients to leverage technology with confidence so they can focus on growing their business. As a trusted Managed Service Provider (MSP), we deliver comprehensive technology services, including managed IT, co-managed IT, professional services, cybersecurity, cloud solutions, and strategic consulting. Our mission is to help organizations thrive by ensuring their technology is secure, reliable, and aligned with their business objectives. The cornerstone to LMT's success is our employees. We cultivate a culture of encouragement and growth through professional development, collaboration, and innovation for our LMT Team. Through generous contributions to healthcare benefits, 401(k) matching, opportunities for advancement, a fully stocked fridge with snacks and sodas, and the occasional office dog visit, we strive to make our employees feel valued and appreciated. Position Overview Provide remote support to clients from LMT's office by diagnosing and resolving hardware and software issues, installing and configuring computer systems and applications, and ensuring optimal setup and functionality. Maintain a high level of customer satisfaction by adhering to LMT's support standards and procedures, meeting SLA requirements, effectively communicating with clients to gather information, provide updates, and explain solutions, and delivering high-quality technical support in alignment with LMT's expectations. Perks LMT's compensation package includes a competitive base salary, quarterly bonuses, long-term incentives and a generous Employee Benefits Package. • PTO: 18 days of PTO in a year • LMT contributes $900 a month to your Benefits Package • LMT offers a company matched 401(k) plan, up to 4%, after 6 months of active employment • Company paid professional development opportunities for professional certifications and soft skills training • Opportunities for community involvement What We're Looking For Excellent customer service and communication skills. Able to be flexible and adaptable to the changing needs of the team. Excellent problem solver - identifies and analyzes problems, evaluates solutions and alternatives, resulting in effective solutions. Self-motivation, high level organizational and time management skills. Documentation skills to ensure knowledge is shared and incidents are tracked effectively. Principal Duties and Responsibilities Troubleshoot and resolve client hardware, operating system, and software related issues, using remote tools. Query client on properly documenting issues. Troubleshoot and resolve network and server access issues using remote tools. Monitor and respond to client site alerts, escalate to the Service Desk Manager and Account Team as necessary. Follow LMT 's Escalation procedure if an issue cannot be resolved remotely or within a reasonable amount of time. Document resolution in ConnectWise and communicate with client on the status and resolution of issues. Consistent, punctual, and dependable attendance is necessary to meet the needs of our clients and the LMT team Minimum 1 year of experience supporting servers, workstations, printers and network switches Previous experience servicing and troubleshooting Microsoft Windows Server, Exchange Server, SQL Server, and Active Directory Previous experience with Microsoft 8, 10, 11, Microsoft 365 Ability to diagnose and prioritize client issues and properly manage client expectations Demonstrated problem-solving skills and critical thinking ability Strong written and verbal communication skills Must have a valid driver's license and access to timely and reliable transportation to get to work Interest in in-person collaboration and face-to-face interactions. Additional Preferred Skills Knowledge of VMWare and/or Hyper-V a plus Certifications: A+, MCP, MCSE, CCNA, and other related certifications a plus Knowledge of ConnectWise a plus Working Conditions FLSA Status: Non-Exempt position Full-time Job location - LMT's office Opportunity to work a 4-day, 10-hour schedule Compensation details: 0 Yearly Salary PI7263fdbf2ece-0376
Principal, Data Product Management
Disney Entertainment and ESPN Product & Technology New York, New York
Disney Entertainment and ESPN Product & Technology Technology is at the heart of Disney's past, present, and future. Disney Entertainment and ESPN Product & Technology is a global organization of engineers, product developers, designers, technologists, data scientists, and more - all working to build and advance the technological backbone for Disney's media business globally. The team marries technology with creativity to build world-class products, enhance storytelling, and drive velocity, innovation, and scalability for our businesses. We are Storytellers and Innovators. Creators and Builders. Entertainers and Engineers. We work with every part of The Walt Disney Company's media portfolio to advance the technological foundation and consumer media touch points serving millions of people around the world. Here are a few reasons why we think you'd love working here: Building the future of Disney's media: Our Technologists are designing and building the products and platforms that will power our media, advertising, and distribution businesses for years to come. Reach, Scale & Impact: More than ever, Disney's technology and products serve as a signature doorway for fans' connections with the company's brands and stories. Disney+. Hulu. ESPN. ABC. ABC News and many more. These products and brands - and the unmatched stories, storytellers, and events they carry - matter to millions of people globally. Innovation: We develop and implement groundbreaking products and techniques that shape industry norms, and solve complex and distinctive technical problems. Ad Platforms is responsible for Disney's industry-leading ad technology and products - driving advertising performance, innovation, and value in Disney's sports, news, and entertainment content, across all media platforms. Job Summary: The Data Product team is seeking a Principal, Data Product Management to own the strategy and long-term vision for a critical suite of data collection solutions across a global portfolio of digital products, defining the future of data collection as an enterprise capability. The collection layer sets the quality and reliability of every downstream analytics output, every experiment, and every model that depends on it across Disney Entertainment & ESPN. Decisions here carry portfolio-wide consequences, and making them well takes dedicated Principal-level ownership. You'll own the product roadmap spanning the solutions we run with longstanding strategic partners and the capabilities we build and scale ourselves, delivering world-class data collection across web, mobile, and connected devices. You'll serve as the product counterpart to the Data Engineering and Product Engineering teams who build and maintain the platform, and lead cross-organizational initiatives. Equally important, you'll define what data collection at Disney needs to become, not just how to evolve what exists today. If you've operated at the domain level in ambiguous, precedent-free environments, driven architectural decisions at enterprise scale, and built the organizational confidence to make long-term platform bets, we'd like to hear from you. Responsibilities and Duties of the Role: Own the long-term strategy and vision for data collection, across partner-run solutions and the platforms we build ourselves. Continuously evaluate the market and make principled build-vs-buy calls as the technology shifts. Be the product counterpart to Data Engineering on roadmap, sequencing, and tradeoffs, staying hands-on. Lead and influence across the org without formal authority, resolving high-stakes conflicts and informing durable, long-term decisions. Support data quality and the operating model at the source, keeping collected data reliable and auditable. Identify the highest-leverage problems before they're defined and deliver where no established approach exists. Translate requirements into scalable platform capabilities: schemas, standards, and contracts, increasingly AI-assisted. Mentor PMs across Data Product and partner teams, raising the bar for sophistication and AI-assisted ways of working. Required Education, Experience/Skills/Training: Basic Qualifications 10+ years in Data Platform Product Management, Data Instrumentation, or a closely related technical product discipline. Domain- or portfolio-level outcome ownership at enterprise scale; feature-level data-platform PM experience is not sufficient for this role. Platform or infrastructure product strategy driven in close partnership with Engineering, hands-on in architecture and schema design. Hands-on production experience with data collection platforms (tag management, web data-layer, CDP-style), and the judgment to evaluate and choose between them. Experience defining enterprise data contracts, schema registries, and governance standards in multi-producer, multi-consumer environments. A track record of building new structures or capabilities in high-ambiguity, precedent-free environments, not just enduring them. Proven ability to influence roadmap and investment decisions without direct authority across multiple organizations. Experience mentoring multiple PMs across teams, with demonstrated impact on their judgment or trajectory. Fluency with AI tools in your own work, and a track record of raising that bar across the PMs you influence. Familiarity with the modern cloud data stack and how collection quality and schema choices affect downstream analytics, ML, and BI. Proficiency in SQL and/or Python for data validation, schema verification, and troubleshooting. Executive-level communicator, equally clear with engineers and senior leaders, who resolves disagreements through reasoning, not rank. Preferred Qualifications Data observability experience: monitoring pipelines for quality, freshness, schema drift, and anomalies. Experience evaluating or leading enterprise technology transitions: build-vs-buy, platform migration, and the change management involved. Familiarity with downstream ML and AI data requirements: what makes collected data usable as training signal or feature input. Strong grasp of data governance, privacy, and consent (GDPR, CCPA) and how regulation shapes collection architecture. Advanced degree in Computer Science, Information Systems, Data Science, or a related field, or equivalent practical experience. Required Education Bachelor's degree in Computer Science, Engineering, Information Systems, Data Science, or a related field, or equivalent practical experience. The hiring range for this position in New York City, NY is $197,400 - $264,700 per year, in San Francisco, CA is $206,400 - $276,700 per year, and in Santa Monica, CA and Bristol, CT is $188,400 - $252,600 per year. The base pay actually offered will take into account internal equity and also may vary depending on the candidate's geographic region, job-related knowledge, skills, and experience among other factors. A bonus and/or long-term incentive units may be provided as part of the compensation package, in addition to the full range of medical, financial, and/or other benefits, dependent on the level and position offered.
08/07/2026
Full time
Disney Entertainment and ESPN Product & Technology Technology is at the heart of Disney's past, present, and future. Disney Entertainment and ESPN Product & Technology is a global organization of engineers, product developers, designers, technologists, data scientists, and more - all working to build and advance the technological backbone for Disney's media business globally. The team marries technology with creativity to build world-class products, enhance storytelling, and drive velocity, innovation, and scalability for our businesses. We are Storytellers and Innovators. Creators and Builders. Entertainers and Engineers. We work with every part of The Walt Disney Company's media portfolio to advance the technological foundation and consumer media touch points serving millions of people around the world. Here are a few reasons why we think you'd love working here: Building the future of Disney's media: Our Technologists are designing and building the products and platforms that will power our media, advertising, and distribution businesses for years to come. Reach, Scale & Impact: More than ever, Disney's technology and products serve as a signature doorway for fans' connections with the company's brands and stories. Disney+. Hulu. ESPN. ABC. ABC News and many more. These products and brands - and the unmatched stories, storytellers, and events they carry - matter to millions of people globally. Innovation: We develop and implement groundbreaking products and techniques that shape industry norms, and solve complex and distinctive technical problems. Ad Platforms is responsible for Disney's industry-leading ad technology and products - driving advertising performance, innovation, and value in Disney's sports, news, and entertainment content, across all media platforms. Job Summary: The Data Product team is seeking a Principal, Data Product Management to own the strategy and long-term vision for a critical suite of data collection solutions across a global portfolio of digital products, defining the future of data collection as an enterprise capability. The collection layer sets the quality and reliability of every downstream analytics output, every experiment, and every model that depends on it across Disney Entertainment & ESPN. Decisions here carry portfolio-wide consequences, and making them well takes dedicated Principal-level ownership. You'll own the product roadmap spanning the solutions we run with longstanding strategic partners and the capabilities we build and scale ourselves, delivering world-class data collection across web, mobile, and connected devices. You'll serve as the product counterpart to the Data Engineering and Product Engineering teams who build and maintain the platform, and lead cross-organizational initiatives. Equally important, you'll define what data collection at Disney needs to become, not just how to evolve what exists today. If you've operated at the domain level in ambiguous, precedent-free environments, driven architectural decisions at enterprise scale, and built the organizational confidence to make long-term platform bets, we'd like to hear from you. Responsibilities and Duties of the Role: Own the long-term strategy and vision for data collection, across partner-run solutions and the platforms we build ourselves. Continuously evaluate the market and make principled build-vs-buy calls as the technology shifts. Be the product counterpart to Data Engineering on roadmap, sequencing, and tradeoffs, staying hands-on. Lead and influence across the org without formal authority, resolving high-stakes conflicts and informing durable, long-term decisions. Support data quality and the operating model at the source, keeping collected data reliable and auditable. Identify the highest-leverage problems before they're defined and deliver where no established approach exists. Translate requirements into scalable platform capabilities: schemas, standards, and contracts, increasingly AI-assisted. Mentor PMs across Data Product and partner teams, raising the bar for sophistication and AI-assisted ways of working. Required Education, Experience/Skills/Training: Basic Qualifications 10+ years in Data Platform Product Management, Data Instrumentation, or a closely related technical product discipline. Domain- or portfolio-level outcome ownership at enterprise scale; feature-level data-platform PM experience is not sufficient for this role. Platform or infrastructure product strategy driven in close partnership with Engineering, hands-on in architecture and schema design. Hands-on production experience with data collection platforms (tag management, web data-layer, CDP-style), and the judgment to evaluate and choose between them. Experience defining enterprise data contracts, schema registries, and governance standards in multi-producer, multi-consumer environments. A track record of building new structures or capabilities in high-ambiguity, precedent-free environments, not just enduring them. Proven ability to influence roadmap and investment decisions without direct authority across multiple organizations. Experience mentoring multiple PMs across teams, with demonstrated impact on their judgment or trajectory. Fluency with AI tools in your own work, and a track record of raising that bar across the PMs you influence. Familiarity with the modern cloud data stack and how collection quality and schema choices affect downstream analytics, ML, and BI. Proficiency in SQL and/or Python for data validation, schema verification, and troubleshooting. Executive-level communicator, equally clear with engineers and senior leaders, who resolves disagreements through reasoning, not rank. Preferred Qualifications Data observability experience: monitoring pipelines for quality, freshness, schema drift, and anomalies. Experience evaluating or leading enterprise technology transitions: build-vs-buy, platform migration, and the change management involved. Familiarity with downstream ML and AI data requirements: what makes collected data usable as training signal or feature input. Strong grasp of data governance, privacy, and consent (GDPR, CCPA) and how regulation shapes collection architecture. Advanced degree in Computer Science, Information Systems, Data Science, or a related field, or equivalent practical experience. Required Education Bachelor's degree in Computer Science, Engineering, Information Systems, Data Science, or a related field, or equivalent practical experience. The hiring range for this position in New York City, NY is $197,400 - $264,700 per year, in San Francisco, CA is $206,400 - $276,700 per year, and in Santa Monica, CA and Bristol, CT is $188,400 - $252,600 per year. The base pay actually offered will take into account internal equity and also may vary depending on the candidate's geographic region, job-related knowledge, skills, and experience among other factors. A bonus and/or long-term incentive units may be provided as part of the compensation package, in addition to the full range of medical, financial, and/or other benefits, dependent on the level and position offered.
Principal Engineer, IT Software
American Airlines Phoenix, Arizona
Intro Are you ready to explore a world of possibilities, both at work and duringyour time off? Join our American Airlines family, and you'll travel the world, grow your expertise and become the best version of you. As you embark on a new journey, you'll tackle challenges with flexibility and grace, learning new skills and advancing your career while having the time of your life. Feel free to enrich both your personal and work life and hop on board! Why you'll love this job As one diverse, high-performing team dedicated to technical excellence, you will focus relentlessly on delivering unrivaled digital products that drive a more reliable and profitable airline. The Software domain refers to the area within Information Technology that focuses on the development, deployment, management, and maintenance of software applications that support business processes and user needs. This includes development, application lifecycle management, requirement analysis, QA, security & compliance, and maintaining the applications and infrastructure. What you'll do As noted above, this list is intended to reflect the current job but there may be additional essential functions (and certainly non-essential job functions) that are not referenced. Management will modify the job or require other tasks be performed whenever it is deemed appropriate to do so, observing, of course, any legal obligations including any collective bargaining obligations. Writes, tests, and documents technical work products (e.g., code, scripts, processes) according to organizational standards and practices Solves technical problems and builds components/libraries with far-ranging impact Delivers high quality work and coaches more junior engineers on technical craftsmanship Conducts root cause analysis to identify systemic problems and defines and leads execution of action items to address Designs thoughtfully integrated systems that model organizational best practices, allowing disparate teams across product domains to deliver value with speed, scale, and reliability Oversees the management of technical debt in existing systems and drives opportunities to eliminate within ongoing implementations Consistently anticipates scaling, latency, and durability challenges and guides teams in implementation of mitigating strategies Partners with the security organization to incorporate security conscious practices early in the lifecycle of new systems Thoughtfully evaluates technical risks and guides toward practical prevention strategies Consistently reflects on squad delivery practices throughout their span of of influence, recommends improvements to leadership and drives their implementation Maintains a focus on removing the duplication of effort across teams and proactively identifies opportunities for reuse within their span of influence Thoughtfully measures and assesses team and identifies areas of development for individuals Explores emerging technologies, leads development of prototypes with little or no guidance and incorporates into architectural solutions where appropriate All you'll need for success Minimum Qualifications - Education & Prior Job Experience Bachelor's degree in Computer Science, Computer Engineering, Technology, Information Systems (CIS/MIS), Engineering or related technical discipline, or equivalent experience/training 9+ years of experience designing, developing, and implementing large-scale solutions in production environments Preferred Qualifications - Education & Prior Job Experience Master's degree in Computer Science, Computer Engineering, Technology, Information Systems (CIS/MIS), Engineering or related technical discipline, or equivalent experience/training Airline Industry experience Skills, Licenses, and Certifications Proficiency with the following technologies: Programming Languages: Java, Python, C#, Javascript/Typescript, C++, CMD Scripts, KIX Frameworks: Spring/SpringBoot, FastAPI, Entity Framework Core, ASP, .NET Core Front End Technologies: Angular/React, Rest APIs Experience with messaging systems: Azure Service Bus, Kafka Deployment Technologies: Kubernetes, Docker Source Control: GitHub, Azure DevOps CICD: GitHub Actions, Azure DevOps Data management: PostgreSQL, MongoDB, Redis Integration/APIs Technologies: Kafka, REST, GraphQL Cloud Providers: Azure and AWS Test Automation: Selenium, TestNG, Postman, SonarQube, Cypress, JUnit/NUnit/PyTest, Cucumber, Playwright, Wiremock/Mockito/Moq Ability to optimize solutions for performance, resiliency and reliability while maintaining an eye toward simplicity Ability to concisely convey ideas verbally, in writing, in code, and in diagrams Ability to optimize system designs spanning multiple teams to allow small, safe, incremental releases Ability to work through others by cooperatively sharing responsibilities Ability to combines deep knowledge of a product domain with awareness of advancing technology to introduce solutions that propel the technical capability of the organization forward. Proficiency in object-oriented design techniques and principles Proficiency in Agile methodologies, such as SCRUM Proficiency in DevOps Toolchain methodologies, including Continuous Integration and Continuous Deployment What you'll get Feel free to take advantage of all that American Airlines has to offer: Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network. Health Benefits: On day one, you'll have access to your health, dental, prescription and vision benefits to help you stay well. And that's just the start, we also offer virtual doctor visits, flexible spending accounts and more. Wellness Programs: We want you to be the best version of yourself - that's why our wellness programs provide you with all the right tools, resources and support you need. 401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year. Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more Feel free to be yourself at American From the team members we hire to the customers we serve, inclusion and diversity are the foundation of the dynamic workforce at American Airlines. Our 20+ Employee Business Resource Groups are focused on connecting our team members to our customers, suppliers, communities and shareholders, helping team members reach their full potential and creating an inclusive work environment to meet and exceed the needs of our diverse world. Are you ready to feel a tremendous sense of pride and satisfaction as you do your part to keep the largest airline in the world running smoothly as we care for people on life's journey? Feel free to be yourself at American.
08/07/2026
Full time
Intro Are you ready to explore a world of possibilities, both at work and duringyour time off? Join our American Airlines family, and you'll travel the world, grow your expertise and become the best version of you. As you embark on a new journey, you'll tackle challenges with flexibility and grace, learning new skills and advancing your career while having the time of your life. Feel free to enrich both your personal and work life and hop on board! Why you'll love this job As one diverse, high-performing team dedicated to technical excellence, you will focus relentlessly on delivering unrivaled digital products that drive a more reliable and profitable airline. The Software domain refers to the area within Information Technology that focuses on the development, deployment, management, and maintenance of software applications that support business processes and user needs. This includes development, application lifecycle management, requirement analysis, QA, security & compliance, and maintaining the applications and infrastructure. What you'll do As noted above, this list is intended to reflect the current job but there may be additional essential functions (and certainly non-essential job functions) that are not referenced. Management will modify the job or require other tasks be performed whenever it is deemed appropriate to do so, observing, of course, any legal obligations including any collective bargaining obligations. Writes, tests, and documents technical work products (e.g., code, scripts, processes) according to organizational standards and practices Solves technical problems and builds components/libraries with far-ranging impact Delivers high quality work and coaches more junior engineers on technical craftsmanship Conducts root cause analysis to identify systemic problems and defines and leads execution of action items to address Designs thoughtfully integrated systems that model organizational best practices, allowing disparate teams across product domains to deliver value with speed, scale, and reliability Oversees the management of technical debt in existing systems and drives opportunities to eliminate within ongoing implementations Consistently anticipates scaling, latency, and durability challenges and guides teams in implementation of mitigating strategies Partners with the security organization to incorporate security conscious practices early in the lifecycle of new systems Thoughtfully evaluates technical risks and guides toward practical prevention strategies Consistently reflects on squad delivery practices throughout their span of of influence, recommends improvements to leadership and drives their implementation Maintains a focus on removing the duplication of effort across teams and proactively identifies opportunities for reuse within their span of influence Thoughtfully measures and assesses team and identifies areas of development for individuals Explores emerging technologies, leads development of prototypes with little or no guidance and incorporates into architectural solutions where appropriate All you'll need for success Minimum Qualifications - Education & Prior Job Experience Bachelor's degree in Computer Science, Computer Engineering, Technology, Information Systems (CIS/MIS), Engineering or related technical discipline, or equivalent experience/training 9+ years of experience designing, developing, and implementing large-scale solutions in production environments Preferred Qualifications - Education & Prior Job Experience Master's degree in Computer Science, Computer Engineering, Technology, Information Systems (CIS/MIS), Engineering or related technical discipline, or equivalent experience/training Airline Industry experience Skills, Licenses, and Certifications Proficiency with the following technologies: Programming Languages: Java, Python, C#, Javascript/Typescript, C++, CMD Scripts, KIX Frameworks: Spring/SpringBoot, FastAPI, Entity Framework Core, ASP, .NET Core Front End Technologies: Angular/React, Rest APIs Experience with messaging systems: Azure Service Bus, Kafka Deployment Technologies: Kubernetes, Docker Source Control: GitHub, Azure DevOps CICD: GitHub Actions, Azure DevOps Data management: PostgreSQL, MongoDB, Redis Integration/APIs Technologies: Kafka, REST, GraphQL Cloud Providers: Azure and AWS Test Automation: Selenium, TestNG, Postman, SonarQube, Cypress, JUnit/NUnit/PyTest, Cucumber, Playwright, Wiremock/Mockito/Moq Ability to optimize solutions for performance, resiliency and reliability while maintaining an eye toward simplicity Ability to concisely convey ideas verbally, in writing, in code, and in diagrams Ability to optimize system designs spanning multiple teams to allow small, safe, incremental releases Ability to work through others by cooperatively sharing responsibilities Ability to combines deep knowledge of a product domain with awareness of advancing technology to introduce solutions that propel the technical capability of the organization forward. Proficiency in object-oriented design techniques and principles Proficiency in Agile methodologies, such as SCRUM Proficiency in DevOps Toolchain methodologies, including Continuous Integration and Continuous Deployment What you'll get Feel free to take advantage of all that American Airlines has to offer: Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network. Health Benefits: On day one, you'll have access to your health, dental, prescription and vision benefits to help you stay well. And that's just the start, we also offer virtual doctor visits, flexible spending accounts and more. Wellness Programs: We want you to be the best version of yourself - that's why our wellness programs provide you with all the right tools, resources and support you need. 401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year. Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more Feel free to be yourself at American From the team members we hire to the customers we serve, inclusion and diversity are the foundation of the dynamic workforce at American Airlines. Our 20+ Employee Business Resource Groups are focused on connecting our team members to our customers, suppliers, communities and shareholders, helping team members reach their full potential and creating an inclusive work environment to meet and exceed the needs of our diverse world. Are you ready to feel a tremendous sense of pride and satisfaction as you do your part to keep the largest airline in the world running smoothly as we care for people on life's journey? Feel free to be yourself at American.
Principal, Data Product Management
Disney Entertainment and ESPN Product & Technology Bristol, Connecticut
Disney Entertainment and ESPN Product & Technology Technology is at the heart of Disney's past, present, and future. Disney Entertainment and ESPN Product & Technology is a global organization of engineers, product developers, designers, technologists, data scientists, and more - all working to build and advance the technological backbone for Disney's media business globally. The team marries technology with creativity to build world-class products, enhance storytelling, and drive velocity, innovation, and scalability for our businesses. We are Storytellers and Innovators. Creators and Builders. Entertainers and Engineers. We work with every part of The Walt Disney Company's media portfolio to advance the technological foundation and consumer media touch points serving millions of people around the world. Here are a few reasons why we think you'd love working here: Building the future of Disney's media: Our Technologists are designing and building the products and platforms that will power our media, advertising, and distribution businesses for years to come. Reach, Scale & Impact: More than ever, Disney's technology and products serve as a signature doorway for fans' connections with the company's brands and stories. Disney+. Hulu. ESPN. ABC. ABC News and many more. These products and brands - and the unmatched stories, storytellers, and events they carry - matter to millions of people globally. Innovation: We develop and implement groundbreaking products and techniques that shape industry norms, and solve complex and distinctive technical problems. Ad Platforms is responsible for Disney's industry-leading ad technology and products - driving advertising performance, innovation, and value in Disney's sports, news, and entertainment content, across all media platforms. Job Summary: The Data Product team is seeking a Principal, Data Product Management to own the strategy and long-term vision for a critical suite of data collection solutions across a global portfolio of digital products, defining the future of data collection as an enterprise capability. The collection layer sets the quality and reliability of every downstream analytics output, every experiment, and every model that depends on it across Disney Entertainment & ESPN. Decisions here carry portfolio-wide consequences, and making them well takes dedicated Principal-level ownership. You'll own the product roadmap spanning the solutions we run with longstanding strategic partners and the capabilities we build and scale ourselves, delivering world-class data collection across web, mobile, and connected devices. You'll serve as the product counterpart to the Data Engineering and Product Engineering teams who build and maintain the platform, and lead cross-organizational initiatives. Equally important, you'll define what data collection at Disney needs to become, not just how to evolve what exists today. If you've operated at the domain level in ambiguous, precedent-free environments, driven architectural decisions at enterprise scale, and built the organizational confidence to make long-term platform bets, we'd like to hear from you. Responsibilities and Duties of the Role: Own the long-term strategy and vision for data collection, across partner-run solutions and the platforms we build ourselves. Continuously evaluate the market and make principled build-vs-buy calls as the technology shifts. Be the product counterpart to Data Engineering on roadmap, sequencing, and tradeoffs, staying hands-on. Lead and influence across the org without formal authority, resolving high-stakes conflicts and informing durable, long-term decisions. Support data quality and the operating model at the source, keeping collected data reliable and auditable. Identify the highest-leverage problems before they're defined and deliver where no established approach exists. Translate requirements into scalable platform capabilities: schemas, standards, and contracts, increasingly AI-assisted. Mentor PMs across Data Product and partner teams, raising the bar for sophistication and AI-assisted ways of working. Required Education, Experience/Skills/Training: Basic Qualifications 10+ years in Data Platform Product Management, Data Instrumentation, or a closely related technical product discipline. Domain- or portfolio-level outcome ownership at enterprise scale; feature-level data-platform PM experience is not sufficient for this role. Platform or infrastructure product strategy driven in close partnership with Engineering, hands-on in architecture and schema design. Hands-on production experience with data collection platforms (tag management, web data-layer, CDP-style), and the judgment to evaluate and choose between them. Experience defining enterprise data contracts, schema registries, and governance standards in multi-producer, multi-consumer environments. A track record of building new structures or capabilities in high-ambiguity, precedent-free environments, not just enduring them. Proven ability to influence roadmap and investment decisions without direct authority across multiple organizations. Experience mentoring multiple PMs across teams, with demonstrated impact on their judgment or trajectory. Fluency with AI tools in your own work, and a track record of raising that bar across the PMs you influence. Familiarity with the modern cloud data stack and how collection quality and schema choices affect downstream analytics, ML, and BI. Proficiency in SQL and/or Python for data validation, schema verification, and troubleshooting. Executive-level communicator, equally clear with engineers and senior leaders, who resolves disagreements through reasoning, not rank. Preferred Qualifications Data observability experience: monitoring pipelines for quality, freshness, schema drift, and anomalies. Experience evaluating or leading enterprise technology transitions: build-vs-buy, platform migration, and the change management involved. Familiarity with downstream ML and AI data requirements: what makes collected data usable as training signal or feature input. Strong grasp of data governance, privacy, and consent (GDPR, CCPA) and how regulation shapes collection architecture. Advanced degree in Computer Science, Information Systems, Data Science, or a related field, or equivalent practical experience. Required Education Bachelor's degree in Computer Science, Engineering, Information Systems, Data Science, or a related field, or equivalent practical experience. The hiring range for this position in New York City, NY is $197,400 - $264,700 per year, in San Francisco, CA is $206,400 - $276,700 per year, and in Santa Monica, CA and Bristol, CT is $188,400 - $252,600 per year. The base pay actually offered will take into account internal equity and also may vary depending on the candidate's geographic region, job-related knowledge, skills, and experience among other factors. A bonus and/or long-term incentive units may be provided as part of the compensation package, in addition to the full range of medical, financial, and/or other benefits, dependent on the level and position offered.
08/07/2026
Full time
Disney Entertainment and ESPN Product & Technology Technology is at the heart of Disney's past, present, and future. Disney Entertainment and ESPN Product & Technology is a global organization of engineers, product developers, designers, technologists, data scientists, and more - all working to build and advance the technological backbone for Disney's media business globally. The team marries technology with creativity to build world-class products, enhance storytelling, and drive velocity, innovation, and scalability for our businesses. We are Storytellers and Innovators. Creators and Builders. Entertainers and Engineers. We work with every part of The Walt Disney Company's media portfolio to advance the technological foundation and consumer media touch points serving millions of people around the world. Here are a few reasons why we think you'd love working here: Building the future of Disney's media: Our Technologists are designing and building the products and platforms that will power our media, advertising, and distribution businesses for years to come. Reach, Scale & Impact: More than ever, Disney's technology and products serve as a signature doorway for fans' connections with the company's brands and stories. Disney+. Hulu. ESPN. ABC. ABC News and many more. These products and brands - and the unmatched stories, storytellers, and events they carry - matter to millions of people globally. Innovation: We develop and implement groundbreaking products and techniques that shape industry norms, and solve complex and distinctive technical problems. Ad Platforms is responsible for Disney's industry-leading ad technology and products - driving advertising performance, innovation, and value in Disney's sports, news, and entertainment content, across all media platforms. Job Summary: The Data Product team is seeking a Principal, Data Product Management to own the strategy and long-term vision for a critical suite of data collection solutions across a global portfolio of digital products, defining the future of data collection as an enterprise capability. The collection layer sets the quality and reliability of every downstream analytics output, every experiment, and every model that depends on it across Disney Entertainment & ESPN. Decisions here carry portfolio-wide consequences, and making them well takes dedicated Principal-level ownership. You'll own the product roadmap spanning the solutions we run with longstanding strategic partners and the capabilities we build and scale ourselves, delivering world-class data collection across web, mobile, and connected devices. You'll serve as the product counterpart to the Data Engineering and Product Engineering teams who build and maintain the platform, and lead cross-organizational initiatives. Equally important, you'll define what data collection at Disney needs to become, not just how to evolve what exists today. If you've operated at the domain level in ambiguous, precedent-free environments, driven architectural decisions at enterprise scale, and built the organizational confidence to make long-term platform bets, we'd like to hear from you. Responsibilities and Duties of the Role: Own the long-term strategy and vision for data collection, across partner-run solutions and the platforms we build ourselves. Continuously evaluate the market and make principled build-vs-buy calls as the technology shifts. Be the product counterpart to Data Engineering on roadmap, sequencing, and tradeoffs, staying hands-on. Lead and influence across the org without formal authority, resolving high-stakes conflicts and informing durable, long-term decisions. Support data quality and the operating model at the source, keeping collected data reliable and auditable. Identify the highest-leverage problems before they're defined and deliver where no established approach exists. Translate requirements into scalable platform capabilities: schemas, standards, and contracts, increasingly AI-assisted. Mentor PMs across Data Product and partner teams, raising the bar for sophistication and AI-assisted ways of working. Required Education, Experience/Skills/Training: Basic Qualifications 10+ years in Data Platform Product Management, Data Instrumentation, or a closely related technical product discipline. Domain- or portfolio-level outcome ownership at enterprise scale; feature-level data-platform PM experience is not sufficient for this role. Platform or infrastructure product strategy driven in close partnership with Engineering, hands-on in architecture and schema design. Hands-on production experience with data collection platforms (tag management, web data-layer, CDP-style), and the judgment to evaluate and choose between them. Experience defining enterprise data contracts, schema registries, and governance standards in multi-producer, multi-consumer environments. A track record of building new structures or capabilities in high-ambiguity, precedent-free environments, not just enduring them. Proven ability to influence roadmap and investment decisions without direct authority across multiple organizations. Experience mentoring multiple PMs across teams, with demonstrated impact on their judgment or trajectory. Fluency with AI tools in your own work, and a track record of raising that bar across the PMs you influence. Familiarity with the modern cloud data stack and how collection quality and schema choices affect downstream analytics, ML, and BI. Proficiency in SQL and/or Python for data validation, schema verification, and troubleshooting. Executive-level communicator, equally clear with engineers and senior leaders, who resolves disagreements through reasoning, not rank. Preferred Qualifications Data observability experience: monitoring pipelines for quality, freshness, schema drift, and anomalies. Experience evaluating or leading enterprise technology transitions: build-vs-buy, platform migration, and the change management involved. Familiarity with downstream ML and AI data requirements: what makes collected data usable as training signal or feature input. Strong grasp of data governance, privacy, and consent (GDPR, CCPA) and how regulation shapes collection architecture. Advanced degree in Computer Science, Information Systems, Data Science, or a related field, or equivalent practical experience. Required Education Bachelor's degree in Computer Science, Engineering, Information Systems, Data Science, or a related field, or equivalent practical experience. The hiring range for this position in New York City, NY is $197,400 - $264,700 per year, in San Francisco, CA is $206,400 - $276,700 per year, and in Santa Monica, CA and Bristol, CT is $188,400 - $252,600 per year. The base pay actually offered will take into account internal equity and also may vary depending on the candidate's geographic region, job-related knowledge, skills, and experience among other factors. A bonus and/or long-term incentive units may be provided as part of the compensation package, in addition to the full range of medical, financial, and/or other benefits, dependent on the level and position offered.
Principal Software Development Engineer in Test
Disney Entertainment and ESPN Product & Technology Glendale, California
Disney Entertainment and ESPN Product & Technology Technology is at the heart of Disney's past, present, and future. Disney Entertainment and ESPN Product & Technology is a global organization of engineers, product developers, designers, technologists, data scientists, and more - all working to build and advance the technological backbone for Disney's media business globally. The team marries technology with creativity to build world-class products, enhance storytelling, and drive velocity, innovation, and scalability for our businesses. We are Storytellers and Innovators. Creators and Builders. Entertainers and Engineers. We work with every part of The Walt Disney Company's media portfolio to advance the technological foundation and consumer media touch points serving millions of people around the world. Here are a few reasons why we think you'd love working here: Building the future of Disney's media: Our Technologists are designing and building the products and platforms that will power our media, advertising, and distribution businesses for years to come. Reach, Scale & Impact: More than ever, Disney's technology and products serve as a signature doorway for fans' connections with the company's brands and stories. Disney+. Hulu. ESPN. ABC. ABC News and many more. These products and brands - and the unmatched stories, storytellers, and events they carry - matter to millions of people globally. Innovation: We develop and implement groundbreaking products and techniques that shape industry norms and solve complex and distinctive technical problems. Product Engineering is a unified team responsible for the engineering of Disney Entertainment & ESPN digital and streaming products and platforms. This includes product engineering, media engineering, quality engineering, and the engineering behind personalization, commerce, lifecycle, and identity. Job Summary: The DEEP & Technology team is seeking a visionary Principal Software Development Engineer in Test (SDET) to spearhead quality engineering across our streaming, data and advertising systems. As a trusted engineering leader and technical authority, you will set the strategic direction for automation, quality practices, and test architectures organization-wide. You will partner cross-functionally to align quality strategy with company objectives, lead innovation in automated testing processes, and ensure our systems robustly deliver relevant and reliable products to all viewers. Your decisions and leadership will have a substantial impact on revenue, user experience, and operational efficiency. Ideal candidates are highly proactive, influential, and passionate about transforming quality engineering through cutting-edge technology and thought leadership. Responsibilities: Strategic Quality Leadership Define and drive the vision, strategy, and roadmap for test automation and quality engineering across multiple business units and product lines. Influence organizational decisions regarding test architecture, process improvements, and adoption of modern testing paradigms (shift-left, CI/CD, observability, etc.). Establish and maintain enterprise-wide standards for quality, automation, and operational excellence in collaboration with executive stakeholders. Own the end-to-end quality strategy for large-scale, business-critical projects, including test metrics, release criteria, and automation objectives. Architecture & Technical Authority Lead the architecture of scalable, resilient, and cloud-native test automation solutions that empower teams and improve defect prevention. Make high-impact technical decisions on frameworks, toolsets, and integrations to enable richer and more effective testing. Oversee technical reviews, mentorship, and hands-on guidance in complex areas such as distributed systems, data pipelines, and ad technologies. Partner with Platform Architects and DevOps to ensure seamless integration of quality gates and automated validation throughout deployment pipelines Cross-Functional Influence & Mentorship Serve as a coaching resource to SDETs, engineers, and leadership, regularly conducting technical deep-dives, training, and knowledge-sharing sessions. Build consensus across product teams for standardization of test tools, frameworks, and reusable components. Facilitate root cause analysis for high-severity incidents, drive preventative and corrective actions, and communicate technical findings to senior leadership. Represent DEEP & Technology quality interests within company-wide engineering and business forums. Program Management & Delivery Excellence Lead delivery of multiple concurrent, cross-team testing initiatives in fast-paced Agile environments. Manage test budgets, resource allocation, roadmap goals, and risk mitigation strategies across programs. Ensure rigorous governance over traceability, compliance, and test reporting, supporting company-wide accountability. Continuously identify bottlenecks and drive organization-wide solutions to improve efficiency, coverage, and reliability. Innovation & Continuous Improvement Champion research and adoption of emerging technologies (AI/ML in testing, autonomous testing, advanced observability, etc.) to keep test practices ahead of industry standards. Define and track advanced quality metrics (escape rates, flakiness, system reliability), implementing data-driven improvements. Lead efforts to mature organization's quality posture in performance, security, and reliability engineering. Inspire a culture of innovation, experiment with new tools and practices, and help set the direction for the future of engineering quality. Minimum Qualifications: Minimum of 10 years experience in quality engineering, automation, or software development, with recent leadership responsibilities in large, complex engineering environments Passion around driving best practices in the testing space Knowledge of software engineering practices and agile approaches Strong desire for establishing and improving product quality Proven expertise architecting and scaling test automation for distributed, cloud-native systems Track record of influencing enterprise strategy and leading transformation initiatives Advanced proficiency with Python or modern OO languages; experience with ad-tech or large-scale systems is a plus Willingness to take challenges head on while being part of a team Strong communication, stakeholder management, and mentoring skills Bachelor's degree, preferably in Computer Science or related field (or equivalent work experience) The hiring range for this position in California is $171,600 - $230,100 per year and in New York is $179,700 - $241,000 per year. The base pay actually offered will take into account internal equity and also may vary depending on the candidate's geographic region, job-related knowledge, skills, and experience among other factors. A bonus and/or long-term incentive units may be provided as part of the compensation package, in addition to the full range of medical, financial, and/or other benefits, dependent on the level and position offered.
08/07/2026
Full time
Disney Entertainment and ESPN Product & Technology Technology is at the heart of Disney's past, present, and future. Disney Entertainment and ESPN Product & Technology is a global organization of engineers, product developers, designers, technologists, data scientists, and more - all working to build and advance the technological backbone for Disney's media business globally. The team marries technology with creativity to build world-class products, enhance storytelling, and drive velocity, innovation, and scalability for our businesses. We are Storytellers and Innovators. Creators and Builders. Entertainers and Engineers. We work with every part of The Walt Disney Company's media portfolio to advance the technological foundation and consumer media touch points serving millions of people around the world. Here are a few reasons why we think you'd love working here: Building the future of Disney's media: Our Technologists are designing and building the products and platforms that will power our media, advertising, and distribution businesses for years to come. Reach, Scale & Impact: More than ever, Disney's technology and products serve as a signature doorway for fans' connections with the company's brands and stories. Disney+. Hulu. ESPN. ABC. ABC News and many more. These products and brands - and the unmatched stories, storytellers, and events they carry - matter to millions of people globally. Innovation: We develop and implement groundbreaking products and techniques that shape industry norms and solve complex and distinctive technical problems. Product Engineering is a unified team responsible for the engineering of Disney Entertainment & ESPN digital and streaming products and platforms. This includes product engineering, media engineering, quality engineering, and the engineering behind personalization, commerce, lifecycle, and identity. Job Summary: The DEEP & Technology team is seeking a visionary Principal Software Development Engineer in Test (SDET) to spearhead quality engineering across our streaming, data and advertising systems. As a trusted engineering leader and technical authority, you will set the strategic direction for automation, quality practices, and test architectures organization-wide. You will partner cross-functionally to align quality strategy with company objectives, lead innovation in automated testing processes, and ensure our systems robustly deliver relevant and reliable products to all viewers. Your decisions and leadership will have a substantial impact on revenue, user experience, and operational efficiency. Ideal candidates are highly proactive, influential, and passionate about transforming quality engineering through cutting-edge technology and thought leadership. Responsibilities: Strategic Quality Leadership Define and drive the vision, strategy, and roadmap for test automation and quality engineering across multiple business units and product lines. Influence organizational decisions regarding test architecture, process improvements, and adoption of modern testing paradigms (shift-left, CI/CD, observability, etc.). Establish and maintain enterprise-wide standards for quality, automation, and operational excellence in collaboration with executive stakeholders. Own the end-to-end quality strategy for large-scale, business-critical projects, including test metrics, release criteria, and automation objectives. Architecture & Technical Authority Lead the architecture of scalable, resilient, and cloud-native test automation solutions that empower teams and improve defect prevention. Make high-impact technical decisions on frameworks, toolsets, and integrations to enable richer and more effective testing. Oversee technical reviews, mentorship, and hands-on guidance in complex areas such as distributed systems, data pipelines, and ad technologies. Partner with Platform Architects and DevOps to ensure seamless integration of quality gates and automated validation throughout deployment pipelines Cross-Functional Influence & Mentorship Serve as a coaching resource to SDETs, engineers, and leadership, regularly conducting technical deep-dives, training, and knowledge-sharing sessions. Build consensus across product teams for standardization of test tools, frameworks, and reusable components. Facilitate root cause analysis for high-severity incidents, drive preventative and corrective actions, and communicate technical findings to senior leadership. Represent DEEP & Technology quality interests within company-wide engineering and business forums. Program Management & Delivery Excellence Lead delivery of multiple concurrent, cross-team testing initiatives in fast-paced Agile environments. Manage test budgets, resource allocation, roadmap goals, and risk mitigation strategies across programs. Ensure rigorous governance over traceability, compliance, and test reporting, supporting company-wide accountability. Continuously identify bottlenecks and drive organization-wide solutions to improve efficiency, coverage, and reliability. Innovation & Continuous Improvement Champion research and adoption of emerging technologies (AI/ML in testing, autonomous testing, advanced observability, etc.) to keep test practices ahead of industry standards. Define and track advanced quality metrics (escape rates, flakiness, system reliability), implementing data-driven improvements. Lead efforts to mature organization's quality posture in performance, security, and reliability engineering. Inspire a culture of innovation, experiment with new tools and practices, and help set the direction for the future of engineering quality. Minimum Qualifications: Minimum of 10 years experience in quality engineering, automation, or software development, with recent leadership responsibilities in large, complex engineering environments Passion around driving best practices in the testing space Knowledge of software engineering practices and agile approaches Strong desire for establishing and improving product quality Proven expertise architecting and scaling test automation for distributed, cloud-native systems Track record of influencing enterprise strategy and leading transformation initiatives Advanced proficiency with Python or modern OO languages; experience with ad-tech or large-scale systems is a plus Willingness to take challenges head on while being part of a team Strong communication, stakeholder management, and mentoring skills Bachelor's degree, preferably in Computer Science or related field (or equivalent work experience) The hiring range for this position in California is $171,600 - $230,100 per year and in New York is $179,700 - $241,000 per year. The base pay actually offered will take into account internal equity and also may vary depending on the candidate's geographic region, job-related knowledge, skills, and experience among other factors. A bonus and/or long-term incentive units may be provided as part of the compensation package, in addition to the full range of medical, financial, and/or other benefits, dependent on the level and position offered.
Principal Software Engineer
Disney Entertainment and ESPN Product & Technology Santa Monica, California
Principal Software Engineer, Media Architecture Disney Entertainment and ESPN Product & Technology Technology is at the heart of Disney's past, present, and future. Disney Entertainment and ESPN Product & Technology is a global organization of engineers, product developers, designers, technologists, data scientists, and more - all working to build and advance the technological backbone for Disney's media business globally. The team marries technology with creativity to build world-class products, enhance storytelling, and drive velocity, innovation, and scalability for our businesses. We are Storytellers and Innovators. Creators and Builders. Entertainers and Engineers. We work with every part of The Walt Disney Company's media portfolio to advance the technological foundation and consumer media touch points serving millions of people around the world. Here are a few reasons why we think you'd love working here: 1.Building the future of Disney's media: Our Technologists are designing and building the products and platforms that will power our media, advertising, and distribution businesses for years to come. 2.Reach, Scale & Impact: More than ever, Disney's technology and products serve as a signature doorway for fans' connections with the company's brands and stories. Disney+. Hulu. ESPN. ABC. ABC News and many more. These products and brands - and the unmatched stories, storytellers, and events they carry - matter to millions of people globally. 3.Innovation: We develop and implement groundbreaking products and techniques that shape industry norms, and solve complex and distinctive technical problems. Job Summary: We are redefining how streaming media is delivered, experienced, and scaled across a global ecosystem. From live and linear streaming to VOD workflows, advertising integrations, metadata platforms, and playback clients, our mission is to build a cohesive, high-performing media platform that powers world-class viewer experiences. We are seeking a Principal Software Architect to operate at the intersection of strategy and execution, shaping end-to-end solutions across the Media Engineering ecosystem. This role is not confined to a single domain. You will architect systems that span ingest, processing, orchestration, distribution, and playback across platforms such as Disney+, Hulu, and ESPN. This is a hands-on architecture role for a technical leader who can define vision, influence at scale, and dive deep into code and design when needed. What You'll Do Architecture & Technical Strategy Define and drive end-to-end solution architecture across Live, Linear, and VOD streaming workflows. Establish architectural patterns that unify media ingest, processing, metadata, ads, distribution, and playback ecosystems. Lead cross-domain design for integrations with Ad platforms, metadata services, rights systems, and client applications. Contribute to long-term technical strategy, ensuring scalability, resiliency, and cost efficiency across the media supply chain. Cross-Functional Leadership Partner with Engineering, Product, Program Management, and stakeholders teams to deliver cohesive platform solutions. Influence technical direction across multiple teams and organizations without direct authority. Lead architecture reviews, drive alignment, and resolve complex cross-system challenges. System Design & Implementation Design and document high-scale, distributed systems supporting millions of concurrent streams and global content distribution. Contribute to implementation where necessary, including prototyping, coding, and validating architectural decisions. Author clear architectural artifacts including solution designs, system diagrams, and technical proposals. Operational Excellence Champion best practices in observability, reliability, performance optimization, and cost management. Guide teams in building resilient systems with strong SLAs/SLOs. Use metrics and data to continuously improve system performance and user experience. Innovation & Continuous Improvement Challenge existing architectures and introduce modern approaches to evolving platform capabilities. Stay ahead of industry trends in streaming technologies, ad tech, and media workflows. Drive iterative improvements across systems, workflows, and developer experience. Basic Qualifications 10+ years of experience in software engineering, with significant time in architecture and distributed systems design. Bachelor's degree in Computer Science, Information Systems, Software, Electrical or Electronics Engineering, or comparable field of study, and/or equivalent work experience Proven experience designing and scaling high-throughput, low-latency systems in a cloud environment. Strong proficiency in one or more languages such as Java, Python, or similar. Deep understanding of microservices architecture, event-driven systems, and API design. Experience with AWS or similar cloud platforms, including services such as S3, DynamoDB, Kinesis, SNS/SQS, or Kafka. Strong foundation in data modeling, system design, and performance optimization. Ability to write production-quality code and contribute hands-on when needed. Excellent communication skills with the ability to influence senior stakeholders and cross-functional teams. Preferred Qualifications Experience with media streaming systems, including Live, Linear, and VOD workflows. Knowledge of video delivery protocols (HLS, DASH), encoding/transcoding pipelines, and CDN distribution. Experience with media player and client integrations for video playback Familiarity with Ad Tech ecosystems, including SSAI, and ad decisioning systems. Experience working with player/client technologies across web, mobile, and connected devices. Exposure to machine learning applications in media workflows (e.g., content enrichment, personalization). Prior experience operating in a large-scale streaming platform environment. What Sets You Apart You think in systems, not silos, and can connect architecture across domains. You balance vision with execution, capable of both defining strategy and delivering outcomes. You are a force multiplier, elevating teams through influence, clarity, and technical leadership. You are comfortable operating in ambiguity and driving alignment across complex organizations. Product Engineering Product Engineering is a unified team responsible for the engineering of Disney Entertainment & ESPN digital and streaming products and platforms. This includes product engineering, media engineering, quality assurance, engineering behind personalization, commerce, lifecycle, and identity. The hiring range for this position in NY, NY is $197,400 to $264,700 per year and in Santa Monica, CA is $188,400 to $252,600 per year. The base pay actually offered will take into account internal equity and also may vary depending on the candidate's geographic region, job-related knowledge, skills, and experience among other factors. A bonus and/or long-term incentive units may be provided as part of the compensation package, in addition to the full range of medical, financial, and/or other benefits, dependent on the level and position offered.
08/07/2026
Full time
Principal Software Engineer, Media Architecture Disney Entertainment and ESPN Product & Technology Technology is at the heart of Disney's past, present, and future. Disney Entertainment and ESPN Product & Technology is a global organization of engineers, product developers, designers, technologists, data scientists, and more - all working to build and advance the technological backbone for Disney's media business globally. The team marries technology with creativity to build world-class products, enhance storytelling, and drive velocity, innovation, and scalability for our businesses. We are Storytellers and Innovators. Creators and Builders. Entertainers and Engineers. We work with every part of The Walt Disney Company's media portfolio to advance the technological foundation and consumer media touch points serving millions of people around the world. Here are a few reasons why we think you'd love working here: 1.Building the future of Disney's media: Our Technologists are designing and building the products and platforms that will power our media, advertising, and distribution businesses for years to come. 2.Reach, Scale & Impact: More than ever, Disney's technology and products serve as a signature doorway for fans' connections with the company's brands and stories. Disney+. Hulu. ESPN. ABC. ABC News and many more. These products and brands - and the unmatched stories, storytellers, and events they carry - matter to millions of people globally. 3.Innovation: We develop and implement groundbreaking products and techniques that shape industry norms, and solve complex and distinctive technical problems. Job Summary: We are redefining how streaming media is delivered, experienced, and scaled across a global ecosystem. From live and linear streaming to VOD workflows, advertising integrations, metadata platforms, and playback clients, our mission is to build a cohesive, high-performing media platform that powers world-class viewer experiences. We are seeking a Principal Software Architect to operate at the intersection of strategy and execution, shaping end-to-end solutions across the Media Engineering ecosystem. This role is not confined to a single domain. You will architect systems that span ingest, processing, orchestration, distribution, and playback across platforms such as Disney+, Hulu, and ESPN. This is a hands-on architecture role for a technical leader who can define vision, influence at scale, and dive deep into code and design when needed. What You'll Do Architecture & Technical Strategy Define and drive end-to-end solution architecture across Live, Linear, and VOD streaming workflows. Establish architectural patterns that unify media ingest, processing, metadata, ads, distribution, and playback ecosystems. Lead cross-domain design for integrations with Ad platforms, metadata services, rights systems, and client applications. Contribute to long-term technical strategy, ensuring scalability, resiliency, and cost efficiency across the media supply chain. Cross-Functional Leadership Partner with Engineering, Product, Program Management, and stakeholders teams to deliver cohesive platform solutions. Influence technical direction across multiple teams and organizations without direct authority. Lead architecture reviews, drive alignment, and resolve complex cross-system challenges. System Design & Implementation Design and document high-scale, distributed systems supporting millions of concurrent streams and global content distribution. Contribute to implementation where necessary, including prototyping, coding, and validating architectural decisions. Author clear architectural artifacts including solution designs, system diagrams, and technical proposals. Operational Excellence Champion best practices in observability, reliability, performance optimization, and cost management. Guide teams in building resilient systems with strong SLAs/SLOs. Use metrics and data to continuously improve system performance and user experience. Innovation & Continuous Improvement Challenge existing architectures and introduce modern approaches to evolving platform capabilities. Stay ahead of industry trends in streaming technologies, ad tech, and media workflows. Drive iterative improvements across systems, workflows, and developer experience. Basic Qualifications 10+ years of experience in software engineering, with significant time in architecture and distributed systems design. Bachelor's degree in Computer Science, Information Systems, Software, Electrical or Electronics Engineering, or comparable field of study, and/or equivalent work experience Proven experience designing and scaling high-throughput, low-latency systems in a cloud environment. Strong proficiency in one or more languages such as Java, Python, or similar. Deep understanding of microservices architecture, event-driven systems, and API design. Experience with AWS or similar cloud platforms, including services such as S3, DynamoDB, Kinesis, SNS/SQS, or Kafka. Strong foundation in data modeling, system design, and performance optimization. Ability to write production-quality code and contribute hands-on when needed. Excellent communication skills with the ability to influence senior stakeholders and cross-functional teams. Preferred Qualifications Experience with media streaming systems, including Live, Linear, and VOD workflows. Knowledge of video delivery protocols (HLS, DASH), encoding/transcoding pipelines, and CDN distribution. Experience with media player and client integrations for video playback Familiarity with Ad Tech ecosystems, including SSAI, and ad decisioning systems. Experience working with player/client technologies across web, mobile, and connected devices. Exposure to machine learning applications in media workflows (e.g., content enrichment, personalization). Prior experience operating in a large-scale streaming platform environment. What Sets You Apart You think in systems, not silos, and can connect architecture across domains. You balance vision with execution, capable of both defining strategy and delivering outcomes. You are a force multiplier, elevating teams through influence, clarity, and technical leadership. You are comfortable operating in ambiguity and driving alignment across complex organizations. Product Engineering Product Engineering is a unified team responsible for the engineering of Disney Entertainment & ESPN digital and streaming products and platforms. This includes product engineering, media engineering, quality assurance, engineering behind personalization, commerce, lifecycle, and identity. The hiring range for this position in NY, NY is $197,400 to $264,700 per year and in Santa Monica, CA is $188,400 to $252,600 per year. The base pay actually offered will take into account internal equity and also may vary depending on the candidate's geographic region, job-related knowledge, skills, and experience among other factors. A bonus and/or long-term incentive units may be provided as part of the compensation package, in addition to the full range of medical, financial, and/or other benefits, dependent on the level and position offered.
Principal Software Development Engineer in Test
Disney Entertainment and ESPN Product & Technology New York, New York
Disney Entertainment and ESPN Product & Technology Technology is at the heart of Disney's past, present, and future. Disney Entertainment and ESPN Product & Technology is a global organization of engineers, product developers, designers, technologists, data scientists, and more - all working to build and advance the technological backbone for Disney's media business globally. The team marries technology with creativity to build world-class products, enhance storytelling, and drive velocity, innovation, and scalability for our businesses. We are Storytellers and Innovators. Creators and Builders. Entertainers and Engineers. We work with every part of The Walt Disney Company's media portfolio to advance the technological foundation and consumer media touch points serving millions of people around the world. Here are a few reasons why we think you'd love working here: Building the future of Disney's media: Our Technologists are designing and building the products and platforms that will power our media, advertising, and distribution businesses for years to come. Reach, Scale & Impact: More than ever, Disney's technology and products serve as a signature doorway for fans' connections with the company's brands and stories. Disney+. Hulu. ESPN. ABC. ABC News and many more. These products and brands - and the unmatched stories, storytellers, and events they carry - matter to millions of people globally. Innovation: We develop and implement groundbreaking products and techniques that shape industry norms and solve complex and distinctive technical problems. Product Engineering is a unified team responsible for the engineering of Disney Entertainment & ESPN digital and streaming products and platforms. This includes product engineering, media engineering, quality engineering, and the engineering behind personalization, commerce, lifecycle, and identity. Job Summary: The DEEP & Technology team is seeking a visionary Principal Software Development Engineer in Test (SDET) to spearhead quality engineering across our streaming, data and advertising systems. As a trusted engineering leader and technical authority, you will set the strategic direction for automation, quality practices, and test architectures organization-wide. You will partner cross-functionally to align quality strategy with company objectives, lead innovation in automated testing processes, and ensure our systems robustly deliver relevant and reliable products to all viewers. Your decisions and leadership will have a substantial impact on revenue, user experience, and operational efficiency. Ideal candidates are highly proactive, influential, and passionate about transforming quality engineering through cutting-edge technology and thought leadership. Responsibilities: Strategic Quality Leadership Define and drive the vision, strategy, and roadmap for test automation and quality engineering across multiple business units and product lines. Influence organizational decisions regarding test architecture, process improvements, and adoption of modern testing paradigms (shift-left, CI/CD, observability, etc.). Establish and maintain enterprise-wide standards for quality, automation, and operational excellence in collaboration with executive stakeholders. Own the end-to-end quality strategy for large-scale, business-critical projects, including test metrics, release criteria, and automation objectives. Architecture & Technical Authority Lead the architecture of scalable, resilient, and cloud-native test automation solutions that empower teams and improve defect prevention. Make high-impact technical decisions on frameworks, toolsets, and integrations to enable richer and more effective testing. Oversee technical reviews, mentorship, and hands-on guidance in complex areas such as distributed systems, data pipelines, and ad technologies. Partner with Platform Architects and DevOps to ensure seamless integration of quality gates and automated validation throughout deployment pipelines Cross-Functional Influence & Mentorship Serve as a coaching resource to SDETs, engineers, and leadership, regularly conducting technical deep-dives, training, and knowledge-sharing sessions. Build consensus across product teams for standardization of test tools, frameworks, and reusable components. Facilitate root cause analysis for high-severity incidents, drive preventative and corrective actions, and communicate technical findings to senior leadership. Represent DEEP & Technology quality interests within company-wide engineering and business forums. Program Management & Delivery Excellence Lead delivery of multiple concurrent, cross-team testing initiatives in fast-paced Agile environments. Manage test budgets, resource allocation, roadmap goals, and risk mitigation strategies across programs. Ensure rigorous governance over traceability, compliance, and test reporting, supporting company-wide accountability. Continuously identify bottlenecks and drive organization-wide solutions to improve efficiency, coverage, and reliability. Innovation & Continuous Improvement Champion research and adoption of emerging technologies (AI/ML in testing, autonomous testing, advanced observability, etc.) to keep test practices ahead of industry standards. Define and track advanced quality metrics (escape rates, flakiness, system reliability), implementing data-driven improvements. Lead efforts to mature organization's quality posture in performance, security, and reliability engineering. Inspire a culture of innovation, experiment with new tools and practices, and help set the direction for the future of engineering quality. Minimum Qualifications: Minimum of 10 years experience in quality engineering, automation, or software development, with recent leadership responsibilities in large, complex engineering environments Passion around driving best practices in the testing space Knowledge of software engineering practices and agile approaches Strong desire for establishing and improving product quality Proven expertise architecting and scaling test automation for distributed, cloud-native systems Track record of influencing enterprise strategy and leading transformation initiatives Advanced proficiency with Python or modern OO languages; experience with ad-tech or large-scale systems is a plus Willingness to take challenges head on while being part of a team Strong communication, stakeholder management, and mentoring skills Bachelor's degree, preferably in Computer Science or related field (or equivalent work experience) The hiring range for this position in California is $171,600 - $230,100 per year and in New York is $179,700 - $241,000 per year. The base pay actually offered will take into account internal equity and also may vary depending on the candidate's geographic region, job-related knowledge, skills, and experience among other factors. A bonus and/or long-term incentive units may be provided as part of the compensation package, in addition to the full range of medical, financial, and/or other benefits, dependent on the level and position offered.
08/07/2026
Full time
Disney Entertainment and ESPN Product & Technology Technology is at the heart of Disney's past, present, and future. Disney Entertainment and ESPN Product & Technology is a global organization of engineers, product developers, designers, technologists, data scientists, and more - all working to build and advance the technological backbone for Disney's media business globally. The team marries technology with creativity to build world-class products, enhance storytelling, and drive velocity, innovation, and scalability for our businesses. We are Storytellers and Innovators. Creators and Builders. Entertainers and Engineers. We work with every part of The Walt Disney Company's media portfolio to advance the technological foundation and consumer media touch points serving millions of people around the world. Here are a few reasons why we think you'd love working here: Building the future of Disney's media: Our Technologists are designing and building the products and platforms that will power our media, advertising, and distribution businesses for years to come. Reach, Scale & Impact: More than ever, Disney's technology and products serve as a signature doorway for fans' connections with the company's brands and stories. Disney+. Hulu. ESPN. ABC. ABC News and many more. These products and brands - and the unmatched stories, storytellers, and events they carry - matter to millions of people globally. Innovation: We develop and implement groundbreaking products and techniques that shape industry norms and solve complex and distinctive technical problems. Product Engineering is a unified team responsible for the engineering of Disney Entertainment & ESPN digital and streaming products and platforms. This includes product engineering, media engineering, quality engineering, and the engineering behind personalization, commerce, lifecycle, and identity. Job Summary: The DEEP & Technology team is seeking a visionary Principal Software Development Engineer in Test (SDET) to spearhead quality engineering across our streaming, data and advertising systems. As a trusted engineering leader and technical authority, you will set the strategic direction for automation, quality practices, and test architectures organization-wide. You will partner cross-functionally to align quality strategy with company objectives, lead innovation in automated testing processes, and ensure our systems robustly deliver relevant and reliable products to all viewers. Your decisions and leadership will have a substantial impact on revenue, user experience, and operational efficiency. Ideal candidates are highly proactive, influential, and passionate about transforming quality engineering through cutting-edge technology and thought leadership. Responsibilities: Strategic Quality Leadership Define and drive the vision, strategy, and roadmap for test automation and quality engineering across multiple business units and product lines. Influence organizational decisions regarding test architecture, process improvements, and adoption of modern testing paradigms (shift-left, CI/CD, observability, etc.). Establish and maintain enterprise-wide standards for quality, automation, and operational excellence in collaboration with executive stakeholders. Own the end-to-end quality strategy for large-scale, business-critical projects, including test metrics, release criteria, and automation objectives. Architecture & Technical Authority Lead the architecture of scalable, resilient, and cloud-native test automation solutions that empower teams and improve defect prevention. Make high-impact technical decisions on frameworks, toolsets, and integrations to enable richer and more effective testing. Oversee technical reviews, mentorship, and hands-on guidance in complex areas such as distributed systems, data pipelines, and ad technologies. Partner with Platform Architects and DevOps to ensure seamless integration of quality gates and automated validation throughout deployment pipelines Cross-Functional Influence & Mentorship Serve as a coaching resource to SDETs, engineers, and leadership, regularly conducting technical deep-dives, training, and knowledge-sharing sessions. Build consensus across product teams for standardization of test tools, frameworks, and reusable components. Facilitate root cause analysis for high-severity incidents, drive preventative and corrective actions, and communicate technical findings to senior leadership. Represent DEEP & Technology quality interests within company-wide engineering and business forums. Program Management & Delivery Excellence Lead delivery of multiple concurrent, cross-team testing initiatives in fast-paced Agile environments. Manage test budgets, resource allocation, roadmap goals, and risk mitigation strategies across programs. Ensure rigorous governance over traceability, compliance, and test reporting, supporting company-wide accountability. Continuously identify bottlenecks and drive organization-wide solutions to improve efficiency, coverage, and reliability. Innovation & Continuous Improvement Champion research and adoption of emerging technologies (AI/ML in testing, autonomous testing, advanced observability, etc.) to keep test practices ahead of industry standards. Define and track advanced quality metrics (escape rates, flakiness, system reliability), implementing data-driven improvements. Lead efforts to mature organization's quality posture in performance, security, and reliability engineering. Inspire a culture of innovation, experiment with new tools and practices, and help set the direction for the future of engineering quality. Minimum Qualifications: Minimum of 10 years experience in quality engineering, automation, or software development, with recent leadership responsibilities in large, complex engineering environments Passion around driving best practices in the testing space Knowledge of software engineering practices and agile approaches Strong desire for establishing and improving product quality Proven expertise architecting and scaling test automation for distributed, cloud-native systems Track record of influencing enterprise strategy and leading transformation initiatives Advanced proficiency with Python or modern OO languages; experience with ad-tech or large-scale systems is a plus Willingness to take challenges head on while being part of a team Strong communication, stakeholder management, and mentoring skills Bachelor's degree, preferably in Computer Science or related field (or equivalent work experience) The hiring range for this position in California is $171,600 - $230,100 per year and in New York is $179,700 - $241,000 per year. The base pay actually offered will take into account internal equity and also may vary depending on the candidate's geographic region, job-related knowledge, skills, and experience among other factors. A bonus and/or long-term incentive units may be provided as part of the compensation package, in addition to the full range of medical, financial, and/or other benefits, dependent on the level and position offered.
Principal, Data Product Management
Disney Entertainment and ESPN Product & Technology San Francisco, California
Disney Entertainment and ESPN Product & Technology Technology is at the heart of Disney's past, present, and future. Disney Entertainment and ESPN Product & Technology is a global organization of engineers, product developers, designers, technologists, data scientists, and more - all working to build and advance the technological backbone for Disney's media business globally. The team marries technology with creativity to build world-class products, enhance storytelling, and drive velocity, innovation, and scalability for our businesses. We are Storytellers and Innovators. Creators and Builders. Entertainers and Engineers. We work with every part of The Walt Disney Company's media portfolio to advance the technological foundation and consumer media touch points serving millions of people around the world. Here are a few reasons why we think you'd love working here: Building the future of Disney's media: Our Technologists are designing and building the products and platforms that will power our media, advertising, and distribution businesses for years to come. Reach, Scale & Impact: More than ever, Disney's technology and products serve as a signature doorway for fans' connections with the company's brands and stories. Disney+. Hulu. ESPN. ABC. ABC News and many more. These products and brands - and the unmatched stories, storytellers, and events they carry - matter to millions of people globally. Innovation: We develop and implement groundbreaking products and techniques that shape industry norms, and solve complex and distinctive technical problems. Ad Platforms is responsible for Disney's industry-leading ad technology and products - driving advertising performance, innovation, and value in Disney's sports, news, and entertainment content, across all media platforms. Job Summary: The Data Product team is seeking a Principal, Data Product Management to own the strategy and long-term vision for a critical suite of data collection solutions across a global portfolio of digital products, defining the future of data collection as an enterprise capability. The collection layer sets the quality and reliability of every downstream analytics output, every experiment, and every model that depends on it across Disney Entertainment & ESPN. Decisions here carry portfolio-wide consequences, and making them well takes dedicated Principal-level ownership. You'll own the product roadmap spanning the solutions we run with longstanding strategic partners and the capabilities we build and scale ourselves, delivering world-class data collection across web, mobile, and connected devices. You'll serve as the product counterpart to the Data Engineering and Product Engineering teams who build and maintain the platform, and lead cross-organizational initiatives. Equally important, you'll define what data collection at Disney needs to become, not just how to evolve what exists today. If you've operated at the domain level in ambiguous, precedent-free environments, driven architectural decisions at enterprise scale, and built the organizational confidence to make long-term platform bets, we'd like to hear from you. Responsibilities and Duties of the Role: Own the long-term strategy and vision for data collection, across partner-run solutions and the platforms we build ourselves. Continuously evaluate the market and make principled build-vs-buy calls as the technology shifts. Be the product counterpart to Data Engineering on roadmap, sequencing, and tradeoffs, staying hands-on. Lead and influence across the org without formal authority, resolving high-stakes conflicts and informing durable, long-term decisions. Support data quality and the operating model at the source, keeping collected data reliable and auditable. Identify the highest-leverage problems before they're defined and deliver where no established approach exists. Translate requirements into scalable platform capabilities: schemas, standards, and contracts, increasingly AI-assisted. Mentor PMs across Data Product and partner teams, raising the bar for sophistication and AI-assisted ways of working. Required Education, Experience/Skills/Training: Basic Qualifications 10+ years in Data Platform Product Management, Data Instrumentation, or a closely related technical product discipline. Domain- or portfolio-level outcome ownership at enterprise scale; feature-level data-platform PM experience is not sufficient for this role. Platform or infrastructure product strategy driven in close partnership with Engineering, hands-on in architecture and schema design. Hands-on production experience with data collection platforms (tag management, web data-layer, CDP-style), and the judgment to evaluate and choose between them. Experience defining enterprise data contracts, schema registries, and governance standards in multi-producer, multi-consumer environments. A track record of building new structures or capabilities in high-ambiguity, precedent-free environments, not just enduring them. Proven ability to influence roadmap and investment decisions without direct authority across multiple organizations. Experience mentoring multiple PMs across teams, with demonstrated impact on their judgment or trajectory. Fluency with AI tools in your own work, and a track record of raising that bar across the PMs you influence. Familiarity with the modern cloud data stack and how collection quality and schema choices affect downstream analytics, ML, and BI. Proficiency in SQL and/or Python for data validation, schema verification, and troubleshooting. Executive-level communicator, equally clear with engineers and senior leaders, who resolves disagreements through reasoning, not rank. Preferred Qualifications Data observability experience: monitoring pipelines for quality, freshness, schema drift, and anomalies. Experience evaluating or leading enterprise technology transitions: build-vs-buy, platform migration, and the change management involved. Familiarity with downstream ML and AI data requirements: what makes collected data usable as training signal or feature input. Strong grasp of data governance, privacy, and consent (GDPR, CCPA) and how regulation shapes collection architecture. Advanced degree in Computer Science, Information Systems, Data Science, or a related field, or equivalent practical experience. Required Education Bachelor's degree in Computer Science, Engineering, Information Systems, Data Science, or a related field, or equivalent practical experience. The hiring range for this position in New York City, NY is $197,400 - $264,700 per year, in San Francisco, CA is $206,400 - $276,700 per year, and in Santa Monica, CA and Bristol, CT is $188,400 - $252,600 per year. The base pay actually offered will take into account internal equity and also may vary depending on the candidate's geographic region, job-related knowledge, skills, and experience among other factors. A bonus and/or long-term incentive units may be provided as part of the compensation package, in addition to the full range of medical, financial, and/or other benefits, dependent on the level and position offered.
08/07/2026
Full time
Disney Entertainment and ESPN Product & Technology Technology is at the heart of Disney's past, present, and future. Disney Entertainment and ESPN Product & Technology is a global organization of engineers, product developers, designers, technologists, data scientists, and more - all working to build and advance the technological backbone for Disney's media business globally. The team marries technology with creativity to build world-class products, enhance storytelling, and drive velocity, innovation, and scalability for our businesses. We are Storytellers and Innovators. Creators and Builders. Entertainers and Engineers. We work with every part of The Walt Disney Company's media portfolio to advance the technological foundation and consumer media touch points serving millions of people around the world. Here are a few reasons why we think you'd love working here: Building the future of Disney's media: Our Technologists are designing and building the products and platforms that will power our media, advertising, and distribution businesses for years to come. Reach, Scale & Impact: More than ever, Disney's technology and products serve as a signature doorway for fans' connections with the company's brands and stories. Disney+. Hulu. ESPN. ABC. ABC News and many more. These products and brands - and the unmatched stories, storytellers, and events they carry - matter to millions of people globally. Innovation: We develop and implement groundbreaking products and techniques that shape industry norms, and solve complex and distinctive technical problems. Ad Platforms is responsible for Disney's industry-leading ad technology and products - driving advertising performance, innovation, and value in Disney's sports, news, and entertainment content, across all media platforms. Job Summary: The Data Product team is seeking a Principal, Data Product Management to own the strategy and long-term vision for a critical suite of data collection solutions across a global portfolio of digital products, defining the future of data collection as an enterprise capability. The collection layer sets the quality and reliability of every downstream analytics output, every experiment, and every model that depends on it across Disney Entertainment & ESPN. Decisions here carry portfolio-wide consequences, and making them well takes dedicated Principal-level ownership. You'll own the product roadmap spanning the solutions we run with longstanding strategic partners and the capabilities we build and scale ourselves, delivering world-class data collection across web, mobile, and connected devices. You'll serve as the product counterpart to the Data Engineering and Product Engineering teams who build and maintain the platform, and lead cross-organizational initiatives. Equally important, you'll define what data collection at Disney needs to become, not just how to evolve what exists today. If you've operated at the domain level in ambiguous, precedent-free environments, driven architectural decisions at enterprise scale, and built the organizational confidence to make long-term platform bets, we'd like to hear from you. Responsibilities and Duties of the Role: Own the long-term strategy and vision for data collection, across partner-run solutions and the platforms we build ourselves. Continuously evaluate the market and make principled build-vs-buy calls as the technology shifts. Be the product counterpart to Data Engineering on roadmap, sequencing, and tradeoffs, staying hands-on. Lead and influence across the org without formal authority, resolving high-stakes conflicts and informing durable, long-term decisions. Support data quality and the operating model at the source, keeping collected data reliable and auditable. Identify the highest-leverage problems before they're defined and deliver where no established approach exists. Translate requirements into scalable platform capabilities: schemas, standards, and contracts, increasingly AI-assisted. Mentor PMs across Data Product and partner teams, raising the bar for sophistication and AI-assisted ways of working. Required Education, Experience/Skills/Training: Basic Qualifications 10+ years in Data Platform Product Management, Data Instrumentation, or a closely related technical product discipline. Domain- or portfolio-level outcome ownership at enterprise scale; feature-level data-platform PM experience is not sufficient for this role. Platform or infrastructure product strategy driven in close partnership with Engineering, hands-on in architecture and schema design. Hands-on production experience with data collection platforms (tag management, web data-layer, CDP-style), and the judgment to evaluate and choose between them. Experience defining enterprise data contracts, schema registries, and governance standards in multi-producer, multi-consumer environments. A track record of building new structures or capabilities in high-ambiguity, precedent-free environments, not just enduring them. Proven ability to influence roadmap and investment decisions without direct authority across multiple organizations. Experience mentoring multiple PMs across teams, with demonstrated impact on their judgment or trajectory. Fluency with AI tools in your own work, and a track record of raising that bar across the PMs you influence. Familiarity with the modern cloud data stack and how collection quality and schema choices affect downstream analytics, ML, and BI. Proficiency in SQL and/or Python for data validation, schema verification, and troubleshooting. Executive-level communicator, equally clear with engineers and senior leaders, who resolves disagreements through reasoning, not rank. Preferred Qualifications Data observability experience: monitoring pipelines for quality, freshness, schema drift, and anomalies. Experience evaluating or leading enterprise technology transitions: build-vs-buy, platform migration, and the change management involved. Familiarity with downstream ML and AI data requirements: what makes collected data usable as training signal or feature input. Strong grasp of data governance, privacy, and consent (GDPR, CCPA) and how regulation shapes collection architecture. Advanced degree in Computer Science, Information Systems, Data Science, or a related field, or equivalent practical experience. Required Education Bachelor's degree in Computer Science, Engineering, Information Systems, Data Science, or a related field, or equivalent practical experience. The hiring range for this position in New York City, NY is $197,400 - $264,700 per year, in San Francisco, CA is $206,400 - $276,700 per year, and in Santa Monica, CA and Bristol, CT is $188,400 - $252,600 per year. The base pay actually offered will take into account internal equity and also may vary depending on the candidate's geographic region, job-related knowledge, skills, and experience among other factors. A bonus and/or long-term incentive units may be provided as part of the compensation package, in addition to the full range of medical, financial, and/or other benefits, dependent on the level and position offered.
Principal Software Engineer
Disney Entertainment and ESPN Product & Technology New York, New York
Principal Software Engineer, Media Architecture Disney Entertainment and ESPN Product & Technology Technology is at the heart of Disney's past, present, and future. Disney Entertainment and ESPN Product & Technology is a global organization of engineers, product developers, designers, technologists, data scientists, and more - all working to build and advance the technological backbone for Disney's media business globally. The team marries technology with creativity to build world-class products, enhance storytelling, and drive velocity, innovation, and scalability for our businesses. We are Storytellers and Innovators. Creators and Builders. Entertainers and Engineers. We work with every part of The Walt Disney Company's media portfolio to advance the technological foundation and consumer media touch points serving millions of people around the world. Here are a few reasons why we think you'd love working here: 1.Building the future of Disney's media: Our Technologists are designing and building the products and platforms that will power our media, advertising, and distribution businesses for years to come. 2.Reach, Scale & Impact: More than ever, Disney's technology and products serve as a signature doorway for fans' connections with the company's brands and stories. Disney+. Hulu. ESPN. ABC. ABC News and many more. These products and brands - and the unmatched stories, storytellers, and events they carry - matter to millions of people globally. 3.Innovation: We develop and implement groundbreaking products and techniques that shape industry norms, and solve complex and distinctive technical problems. Job Summary: We are redefining how streaming media is delivered, experienced, and scaled across a global ecosystem. From live and linear streaming to VOD workflows, advertising integrations, metadata platforms, and playback clients, our mission is to build a cohesive, high-performing media platform that powers world-class viewer experiences. We are seeking a Principal Software Architect to operate at the intersection of strategy and execution, shaping end-to-end solutions across the Media Engineering ecosystem. This role is not confined to a single domain. You will architect systems that span ingest, processing, orchestration, distribution, and playback across platforms such as Disney+, Hulu, and ESPN. This is a hands-on architecture role for a technical leader who can define vision, influence at scale, and dive deep into code and design when needed. What You'll Do Architecture & Technical Strategy Define and drive end-to-end solution architecture across Live, Linear, and VOD streaming workflows. Establish architectural patterns that unify media ingest, processing, metadata, ads, distribution, and playback ecosystems. Lead cross-domain design for integrations with Ad platforms, metadata services, rights systems, and client applications. Contribute to long-term technical strategy, ensuring scalability, resiliency, and cost efficiency across the media supply chain. Cross-Functional Leadership Partner with Engineering, Product, Program Management, and stakeholders teams to deliver cohesive platform solutions. Influence technical direction across multiple teams and organizations without direct authority. Lead architecture reviews, drive alignment, and resolve complex cross-system challenges. System Design & Implementation Design and document high-scale, distributed systems supporting millions of concurrent streams and global content distribution. Contribute to implementation where necessary, including prototyping, coding, and validating architectural decisions. Author clear architectural artifacts including solution designs, system diagrams, and technical proposals. Operational Excellence Champion best practices in observability, reliability, performance optimization, and cost management. Guide teams in building resilient systems with strong SLAs/SLOs. Use metrics and data to continuously improve system performance and user experience. Innovation & Continuous Improvement Challenge existing architectures and introduce modern approaches to evolving platform capabilities. Stay ahead of industry trends in streaming technologies, ad tech, and media workflows. Drive iterative improvements across systems, workflows, and developer experience. Basic Qualifications 10+ years of experience in software engineering, with significant time in architecture and distributed systems design. Bachelor's degree in Computer Science, Information Systems, Software, Electrical or Electronics Engineering, or comparable field of study, and/or equivalent work experience Proven experience designing and scaling high-throughput, low-latency systems in a cloud environment. Strong proficiency in one or more languages such as Java, Python, or similar. Deep understanding of microservices architecture, event-driven systems, and API design. Experience with AWS or similar cloud platforms, including services such as S3, DynamoDB, Kinesis, SNS/SQS, or Kafka. Strong foundation in data modeling, system design, and performance optimization. Ability to write production-quality code and contribute hands-on when needed. Excellent communication skills with the ability to influence senior stakeholders and cross-functional teams. Preferred Qualifications Experience with media streaming systems, including Live, Linear, and VOD workflows. Knowledge of video delivery protocols (HLS, DASH), encoding/transcoding pipelines, and CDN distribution. Experience with media player and client integrations for video playback Familiarity with Ad Tech ecosystems, including SSAI, and ad decisioning systems. Experience working with player/client technologies across web, mobile, and connected devices. Exposure to machine learning applications in media workflows (e.g., content enrichment, personalization). Prior experience operating in a large-scale streaming platform environment. What Sets You Apart You think in systems, not silos, and can connect architecture across domains. You balance vision with execution, capable of both defining strategy and delivering outcomes. You are a force multiplier, elevating teams through influence, clarity, and technical leadership. You are comfortable operating in ambiguity and driving alignment across complex organizations. Product Engineering Product Engineering is a unified team responsible for the engineering of Disney Entertainment & ESPN digital and streaming products and platforms. This includes product engineering, media engineering, quality assurance, engineering behind personalization, commerce, lifecycle, and identity. The hiring range for this position in NY, NY is $197,400 to $264,700 per year and in Santa Monica, CA is $188,400 to $252,600 per year. The base pay actually offered will take into account internal equity and also may vary depending on the candidate's geographic region, job-related knowledge, skills, and experience among other factors. A bonus and/or long-term incentive units may be provided as part of the compensation package, in addition to the full range of medical, financial, and/or other benefits, dependent on the level and position offered.
08/07/2026
Full time
Principal Software Engineer, Media Architecture Disney Entertainment and ESPN Product & Technology Technology is at the heart of Disney's past, present, and future. Disney Entertainment and ESPN Product & Technology is a global organization of engineers, product developers, designers, technologists, data scientists, and more - all working to build and advance the technological backbone for Disney's media business globally. The team marries technology with creativity to build world-class products, enhance storytelling, and drive velocity, innovation, and scalability for our businesses. We are Storytellers and Innovators. Creators and Builders. Entertainers and Engineers. We work with every part of The Walt Disney Company's media portfolio to advance the technological foundation and consumer media touch points serving millions of people around the world. Here are a few reasons why we think you'd love working here: 1.Building the future of Disney's media: Our Technologists are designing and building the products and platforms that will power our media, advertising, and distribution businesses for years to come. 2.Reach, Scale & Impact: More than ever, Disney's technology and products serve as a signature doorway for fans' connections with the company's brands and stories. Disney+. Hulu. ESPN. ABC. ABC News and many more. These products and brands - and the unmatched stories, storytellers, and events they carry - matter to millions of people globally. 3.Innovation: We develop and implement groundbreaking products and techniques that shape industry norms, and solve complex and distinctive technical problems. Job Summary: We are redefining how streaming media is delivered, experienced, and scaled across a global ecosystem. From live and linear streaming to VOD workflows, advertising integrations, metadata platforms, and playback clients, our mission is to build a cohesive, high-performing media platform that powers world-class viewer experiences. We are seeking a Principal Software Architect to operate at the intersection of strategy and execution, shaping end-to-end solutions across the Media Engineering ecosystem. This role is not confined to a single domain. You will architect systems that span ingest, processing, orchestration, distribution, and playback across platforms such as Disney+, Hulu, and ESPN. This is a hands-on architecture role for a technical leader who can define vision, influence at scale, and dive deep into code and design when needed. What You'll Do Architecture & Technical Strategy Define and drive end-to-end solution architecture across Live, Linear, and VOD streaming workflows. Establish architectural patterns that unify media ingest, processing, metadata, ads, distribution, and playback ecosystems. Lead cross-domain design for integrations with Ad platforms, metadata services, rights systems, and client applications. Contribute to long-term technical strategy, ensuring scalability, resiliency, and cost efficiency across the media supply chain. Cross-Functional Leadership Partner with Engineering, Product, Program Management, and stakeholders teams to deliver cohesive platform solutions. Influence technical direction across multiple teams and organizations without direct authority. Lead architecture reviews, drive alignment, and resolve complex cross-system challenges. System Design & Implementation Design and document high-scale, distributed systems supporting millions of concurrent streams and global content distribution. Contribute to implementation where necessary, including prototyping, coding, and validating architectural decisions. Author clear architectural artifacts including solution designs, system diagrams, and technical proposals. Operational Excellence Champion best practices in observability, reliability, performance optimization, and cost management. Guide teams in building resilient systems with strong SLAs/SLOs. Use metrics and data to continuously improve system performance and user experience. Innovation & Continuous Improvement Challenge existing architectures and introduce modern approaches to evolving platform capabilities. Stay ahead of industry trends in streaming technologies, ad tech, and media workflows. Drive iterative improvements across systems, workflows, and developer experience. Basic Qualifications 10+ years of experience in software engineering, with significant time in architecture and distributed systems design. Bachelor's degree in Computer Science, Information Systems, Software, Electrical or Electronics Engineering, or comparable field of study, and/or equivalent work experience Proven experience designing and scaling high-throughput, low-latency systems in a cloud environment. Strong proficiency in one or more languages such as Java, Python, or similar. Deep understanding of microservices architecture, event-driven systems, and API design. Experience with AWS or similar cloud platforms, including services such as S3, DynamoDB, Kinesis, SNS/SQS, or Kafka. Strong foundation in data modeling, system design, and performance optimization. Ability to write production-quality code and contribute hands-on when needed. Excellent communication skills with the ability to influence senior stakeholders and cross-functional teams. Preferred Qualifications Experience with media streaming systems, including Live, Linear, and VOD workflows. Knowledge of video delivery protocols (HLS, DASH), encoding/transcoding pipelines, and CDN distribution. Experience with media player and client integrations for video playback Familiarity with Ad Tech ecosystems, including SSAI, and ad decisioning systems. Experience working with player/client technologies across web, mobile, and connected devices. Exposure to machine learning applications in media workflows (e.g., content enrichment, personalization). Prior experience operating in a large-scale streaming platform environment. What Sets You Apart You think in systems, not silos, and can connect architecture across domains. You balance vision with execution, capable of both defining strategy and delivering outcomes. You are a force multiplier, elevating teams through influence, clarity, and technical leadership. You are comfortable operating in ambiguity and driving alignment across complex organizations. Product Engineering Product Engineering is a unified team responsible for the engineering of Disney Entertainment & ESPN digital and streaming products and platforms. This includes product engineering, media engineering, quality assurance, engineering behind personalization, commerce, lifecycle, and identity. The hiring range for this position in NY, NY is $197,400 to $264,700 per year and in Santa Monica, CA is $188,400 to $252,600 per year. The base pay actually offered will take into account internal equity and also may vary depending on the candidate's geographic region, job-related knowledge, skills, and experience among other factors. A bonus and/or long-term incentive units may be provided as part of the compensation package, in addition to the full range of medical, financial, and/or other benefits, dependent on the level and position offered.
Principal Enterprise Architect
Disney Experiences Orlando, Florida
About the Role At Disney, we're storytellers. We make the impossible, possible. The Walt Disney Company (TWDC) is a world-class entertainment and technological leader. Walt's passion was to continuously envision new ways to move audiences around the world-a passion that remains our touchstone in an enterprise that stretches from theme parks, resorts and a cruise line to sports, news, movies and a variety of other businesses. Uniting each endeavor is a commitment to creating and delivering unforgettable experiences - and we're constantly looking for new ways to enhance these exciting experiences. At Disney Experiences Technology, our team creates world-class immersive digital experiences for the Company's premier vacation brands including Disney's Parks & Resorts worldwide, Disney Cruise Line, Aulani, A Disney Resort & Spa, and Disney Vacation Club. We are seeking a Principal Enterprise Architect to lead through influence - shaping strategy, driving enterprise alignment, and guiding our most critical technology initiatives across the Commerce, Ticketing, and Guest Experience domains. This is not an ivory-tower role. Our Principal Architects work shoulder-to-shoulder with business leaders, solution teams, and technologists to connect strategy with execution. The ideal candidate blends executive presence, architectural depth, and collaboration mastery, inspiring teams to deliver technology that scales the Disney magic globally. What You Will Do Lead Through Influence: Operate as a senior advisor and strategic influencer to executives and domain leaders, helping align technology investments with business outcomes. Advance Repository Practices: Ensure architectural metadata and taxonomy integrity within the BlueDolphin repository, enabling enterprise transparency and decision support. Foster Collaboration: Build partnerships with Product, Engineering, Operations, and Security teams to co-own outcomes, not dictate them. Mentor and Inspire: Coach solution architects across federated business domains to raise the bar on architecture quality, reusability, and scalability. Communication and Influence: Translate architectural strategy into compelling business narratives that resonate with executive audiences and technical teams alike. Champion Modernization and Platform Thinking: Lead initiatives that simplify, modernize, and integrate platforms across Commerce, Payments, Ticketing, and Entitlements. Balance Short-Term Delivery with Long-Term Strategy: Facilitate informed trade-offs, track technical debt decisions, and ensure alignment with enterprise objectives. What We're Looking For: Required Qualifications & Skills Bachelor's degree in computer science, Information Technology, or related field required. 10+ years of increasing levels of responsibility in architecture-oriented roles. 5+ years of experience as an Enterprise Architect 8+ years of Software Engineering experience across multiple languages, both front-end and back-end. Expertise with enterprise architecture repository tools (e.g., tools similar to BlueDolphin or LeanIX) Strong leadership experience mentoring architecture teams Proven ability to influence without authority across technical and business domains Experience defining and applying metadata models, taxonomy relationships, and governance Demonstrated ability to lead cross-domain architectural initiatives and guide decision processes Understanding of both front-end and back-end technologies Excellent communication skills with the ability to explain technical decisions to business stakeholders Deep understanding of governance frameworks (TOGAF or similar) and experience if Architecture Review Board both reviewing and presenting Experience developing and managing architecture taxonomies, patterns, and standards. Proven ability to align architecture with strategic objectives, OKRs, and scorecards. Hands-on familiarity with cloud platforms (AWS, Azure, GCP), API-led integration, security-by-design, and data architecture principles. Experience integrating emerging platforms or modernizing legacy systems at scale. Evaluate emerging technologies within your area of expertise to guide strategic recommendations. Shape scalable architectures and support planning for complex enterprise projects. Collaborate with cross-functional teams and stakeholders to define requirements and influence technical direction. Core Leadership Capabilities Demonstrate executive presence: can influence VP and SVP level leaders without authority. Proven collaboration leader who mobilizes teams across organizational boundaries. Skilled storyteller who can articulate the "why" behind architectural direction in simple, business-relevant terms. Diplomatic and pragmatic - a trusted advisor who aligns people as effectively as systems. Business and Cultural Alignment Thrives in a federated, creative, and high-visibility environment, where technology enables storytelling and guest experience. Comfortable operating in matrixed organizations and partnering with multiple business units. Exceptional written and verbal communication skills - clear, concise, and outcome-oriented. Preferred Qualifications 6+ years of experience in an organization architecturally supporting commerce, payments, ticketing, or entitlements domains Advanced degree in Computer Science or similar (MBA, MS) preferred. Experience delivering architecture in platform-oriented and product-led organizations Background in API design and messaging standards Knowledge of security-by-design principles and secure architecture practices Experience integrating SaaS solutions and working with cloud platforms (AWS, Azure, GCP) Familiarity with architecture maturity models and scorecards Certifications such as TOGAF, ArchiMate, or equivalent enterprise architecture frameworks are desirable. 8+ years of experience working with cloud vendors 8+ years of experience with databases (relational and non-relational) Experience with SaaS vendor implementations Experience with messaging patterns and API design best practices Experience implementing security best practices and security-by-design The Ideal Candidate A Principal Enterprise Architect at Disney Experiences: Thinks strategically like an executive and acts pragmatically like a builder. Is as comfortable on stage presenting to VPs as in workshops with engineers. Believes architecture is a team sport - driven by collaboration, context, and clarity. Measures success not by control, but by influence and adoption. The hiring range for this position in Orlando, Florida is $175,000-$210,000 per year. The base pay actually offered will take into account internal equity and also may vary depending on the candidate's geographic region, job-related knowledge, skills, and experience among other factors. A bonus and/or long-term incentive units may be provided as part of the compensation package, in addition to the full range of medical, financial, and/or other benefits, dependent on the level and position offered.
08/07/2026
Full time
About the Role At Disney, we're storytellers. We make the impossible, possible. The Walt Disney Company (TWDC) is a world-class entertainment and technological leader. Walt's passion was to continuously envision new ways to move audiences around the world-a passion that remains our touchstone in an enterprise that stretches from theme parks, resorts and a cruise line to sports, news, movies and a variety of other businesses. Uniting each endeavor is a commitment to creating and delivering unforgettable experiences - and we're constantly looking for new ways to enhance these exciting experiences. At Disney Experiences Technology, our team creates world-class immersive digital experiences for the Company's premier vacation brands including Disney's Parks & Resorts worldwide, Disney Cruise Line, Aulani, A Disney Resort & Spa, and Disney Vacation Club. We are seeking a Principal Enterprise Architect to lead through influence - shaping strategy, driving enterprise alignment, and guiding our most critical technology initiatives across the Commerce, Ticketing, and Guest Experience domains. This is not an ivory-tower role. Our Principal Architects work shoulder-to-shoulder with business leaders, solution teams, and technologists to connect strategy with execution. The ideal candidate blends executive presence, architectural depth, and collaboration mastery, inspiring teams to deliver technology that scales the Disney magic globally. What You Will Do Lead Through Influence: Operate as a senior advisor and strategic influencer to executives and domain leaders, helping align technology investments with business outcomes. Advance Repository Practices: Ensure architectural metadata and taxonomy integrity within the BlueDolphin repository, enabling enterprise transparency and decision support. Foster Collaboration: Build partnerships with Product, Engineering, Operations, and Security teams to co-own outcomes, not dictate them. Mentor and Inspire: Coach solution architects across federated business domains to raise the bar on architecture quality, reusability, and scalability. Communication and Influence: Translate architectural strategy into compelling business narratives that resonate with executive audiences and technical teams alike. Champion Modernization and Platform Thinking: Lead initiatives that simplify, modernize, and integrate platforms across Commerce, Payments, Ticketing, and Entitlements. Balance Short-Term Delivery with Long-Term Strategy: Facilitate informed trade-offs, track technical debt decisions, and ensure alignment with enterprise objectives. What We're Looking For: Required Qualifications & Skills Bachelor's degree in computer science, Information Technology, or related field required. 10+ years of increasing levels of responsibility in architecture-oriented roles. 5+ years of experience as an Enterprise Architect 8+ years of Software Engineering experience across multiple languages, both front-end and back-end. Expertise with enterprise architecture repository tools (e.g., tools similar to BlueDolphin or LeanIX) Strong leadership experience mentoring architecture teams Proven ability to influence without authority across technical and business domains Experience defining and applying metadata models, taxonomy relationships, and governance Demonstrated ability to lead cross-domain architectural initiatives and guide decision processes Understanding of both front-end and back-end technologies Excellent communication skills with the ability to explain technical decisions to business stakeholders Deep understanding of governance frameworks (TOGAF or similar) and experience if Architecture Review Board both reviewing and presenting Experience developing and managing architecture taxonomies, patterns, and standards. Proven ability to align architecture with strategic objectives, OKRs, and scorecards. Hands-on familiarity with cloud platforms (AWS, Azure, GCP), API-led integration, security-by-design, and data architecture principles. Experience integrating emerging platforms or modernizing legacy systems at scale. Evaluate emerging technologies within your area of expertise to guide strategic recommendations. Shape scalable architectures and support planning for complex enterprise projects. Collaborate with cross-functional teams and stakeholders to define requirements and influence technical direction. Core Leadership Capabilities Demonstrate executive presence: can influence VP and SVP level leaders without authority. Proven collaboration leader who mobilizes teams across organizational boundaries. Skilled storyteller who can articulate the "why" behind architectural direction in simple, business-relevant terms. Diplomatic and pragmatic - a trusted advisor who aligns people as effectively as systems. Business and Cultural Alignment Thrives in a federated, creative, and high-visibility environment, where technology enables storytelling and guest experience. Comfortable operating in matrixed organizations and partnering with multiple business units. Exceptional written and verbal communication skills - clear, concise, and outcome-oriented. Preferred Qualifications 6+ years of experience in an organization architecturally supporting commerce, payments, ticketing, or entitlements domains Advanced degree in Computer Science or similar (MBA, MS) preferred. Experience delivering architecture in platform-oriented and product-led organizations Background in API design and messaging standards Knowledge of security-by-design principles and secure architecture practices Experience integrating SaaS solutions and working with cloud platforms (AWS, Azure, GCP) Familiarity with architecture maturity models and scorecards Certifications such as TOGAF, ArchiMate, or equivalent enterprise architecture frameworks are desirable. 8+ years of experience working with cloud vendors 8+ years of experience with databases (relational and non-relational) Experience with SaaS vendor implementations Experience with messaging patterns and API design best practices Experience implementing security best practices and security-by-design The Ideal Candidate A Principal Enterprise Architect at Disney Experiences: Thinks strategically like an executive and acts pragmatically like a builder. Is as comfortable on stage presenting to VPs as in workshops with engineers. Believes architecture is a team sport - driven by collaboration, context, and clarity. Measures success not by control, but by influence and adoption. The hiring range for this position in Orlando, Florida is $175,000-$210,000 per year. The base pay actually offered will take into account internal equity and also may vary depending on the candidate's geographic region, job-related knowledge, skills, and experience among other factors. A bonus and/or long-term incentive units may be provided as part of the compensation package, in addition to the full range of medical, financial, and/or other benefits, dependent on the level and position offered.
Software Engineer - Embedded (AHRS)
Mid-Continent Instruments and Avionics Bel Aire, Kansas
COME JOIN MID-CONTINENT! "Where your work is valued-above-market pay, real work-life balance, and a team that feels like home." THE POSITION As a Software Engineer, you will design avionics, power electronics, and battery systems with an emphasis on AHRS and INS products using the latest advances in sensor technologies. You'll create unique intellectual property to address the growing demand for software-defined behavior. You can expect a variety of opportunities ranging from products for cockpit displays, instruments and navigational references based on local and remote sensor inputs. Additional products include data conversion and storage, lithium battery management, AC and DC power conversion, and in-seat power solutions. THIS POSITION MAY BE FOR YOU IF You have a bachelor's degree in computer engineering or related field. You have a minimum of 10 years of experience designing embedded software in the U.S. You have a minimum of 5 years of experience as principal designer for AHRS and INS solutions. You have a minimum of 5 years of experience characterizing and calibrating inertial sensor devices. You have the ability to work directly with target hardware, including lab bench equipment, other tools for debugging and analysis. You have proficiency programming in C. You are proficient with Microsoft Office. You have strong attention to detail. You are organized, focused, and results oriented. You are a problem-solver with critical thinking and prioritizing skills. You have excellent verbal, written and interpersonal communication skills. WE WOULD REALLY LIKE IT IF (but it's not a deal breaker) You have experience with C#, C++, or Python languages for PC application software. You have experience with VHDL. You have experience designing safety-critical software, utilizing RTCA DO-178, DO-254 or similar processes. You have experience designing or troubleshooting PCB system hardware. You have experience with Design for Manufacture and Design for Test (DFM & DFT). WHAT YOU CAN EXPECT FROM ONE DAY TO THE NEXT Design and implement embedded C software for bare-metal microcontroller-based systems with an option for VHDL firmware for FPGA-based systems Architect and implement ARHS and INS products utilizing MEMS, FOG or other commercially available technologies Design tools to support manufacturing, calibration and verification of safety-critical products Build and troubleshoot hardware, including basic soldering, operation of test equipment, and daily work in both office and test lab environments Prototype and execute test programs to verify compliance with applicable performance, regulatory, and quality requirements WE ARE ONE OF THE BEST PLACES TO WORK We provide competitive pay and a comprehensive benefits package. We promote an environment where you can excel in your career while maintaining a healthy work-life balance. Our facility is climate controlled, clean, organized, and safe. We operate in a professional, light manufacturing environment. We believe anything worth doing is worth doing right - every time. We have frequent events to keep work interesting. Our food drive is super impressive, we have an annual food truck fest appreciation day, monthly fruit/donut day, employee luncheons throughout the year, wellness challenges with incentives and frequent ticket raffles for local sporting and cultural events. We have a small company feel - even though we're doing big things! WHO WE ARE Founded in 1964, Mid-Continent Instruments and Avionics provides superior instruments, avionics and power solutions to the global aerospace community. We operate one of the largest maintenance, overhaul and exchange programs in the world, and deliver safe and certified products, using innovative technologies and sophisticated clean sheet designs. At Mid-Continent Instruments and Avionics, we are committed to quality, service, integrity, and professionalism. Our employees serve the best customers from all over the world in general, business and commercial, advanced air mobility, defense and special missions markets. In this role, you'll be an important part of the reason our customers consider us a premier instrument, avionics, and aircraft power solutions provider. This job description is intended to describe the general nature and level of work performed and is not intended to be an exhaustive list of all responsibilities, duties and skills required. Actual compensation offered within the targeted salary range will be determined by factors such as job-related knowledge, skills, and experience. Compensation details: 00 Yearly Salary PI2f9460cda6-
08/07/2026
Full time
COME JOIN MID-CONTINENT! "Where your work is valued-above-market pay, real work-life balance, and a team that feels like home." THE POSITION As a Software Engineer, you will design avionics, power electronics, and battery systems with an emphasis on AHRS and INS products using the latest advances in sensor technologies. You'll create unique intellectual property to address the growing demand for software-defined behavior. You can expect a variety of opportunities ranging from products for cockpit displays, instruments and navigational references based on local and remote sensor inputs. Additional products include data conversion and storage, lithium battery management, AC and DC power conversion, and in-seat power solutions. THIS POSITION MAY BE FOR YOU IF You have a bachelor's degree in computer engineering or related field. You have a minimum of 10 years of experience designing embedded software in the U.S. You have a minimum of 5 years of experience as principal designer for AHRS and INS solutions. You have a minimum of 5 years of experience characterizing and calibrating inertial sensor devices. You have the ability to work directly with target hardware, including lab bench equipment, other tools for debugging and analysis. You have proficiency programming in C. You are proficient with Microsoft Office. You have strong attention to detail. You are organized, focused, and results oriented. You are a problem-solver with critical thinking and prioritizing skills. You have excellent verbal, written and interpersonal communication skills. WE WOULD REALLY LIKE IT IF (but it's not a deal breaker) You have experience with C#, C++, or Python languages for PC application software. You have experience with VHDL. You have experience designing safety-critical software, utilizing RTCA DO-178, DO-254 or similar processes. You have experience designing or troubleshooting PCB system hardware. You have experience with Design for Manufacture and Design for Test (DFM & DFT). WHAT YOU CAN EXPECT FROM ONE DAY TO THE NEXT Design and implement embedded C software for bare-metal microcontroller-based systems with an option for VHDL firmware for FPGA-based systems Architect and implement ARHS and INS products utilizing MEMS, FOG or other commercially available technologies Design tools to support manufacturing, calibration and verification of safety-critical products Build and troubleshoot hardware, including basic soldering, operation of test equipment, and daily work in both office and test lab environments Prototype and execute test programs to verify compliance with applicable performance, regulatory, and quality requirements WE ARE ONE OF THE BEST PLACES TO WORK We provide competitive pay and a comprehensive benefits package. We promote an environment where you can excel in your career while maintaining a healthy work-life balance. Our facility is climate controlled, clean, organized, and safe. We operate in a professional, light manufacturing environment. We believe anything worth doing is worth doing right - every time. We have frequent events to keep work interesting. Our food drive is super impressive, we have an annual food truck fest appreciation day, monthly fruit/donut day, employee luncheons throughout the year, wellness challenges with incentives and frequent ticket raffles for local sporting and cultural events. We have a small company feel - even though we're doing big things! WHO WE ARE Founded in 1964, Mid-Continent Instruments and Avionics provides superior instruments, avionics and power solutions to the global aerospace community. We operate one of the largest maintenance, overhaul and exchange programs in the world, and deliver safe and certified products, using innovative technologies and sophisticated clean sheet designs. At Mid-Continent Instruments and Avionics, we are committed to quality, service, integrity, and professionalism. Our employees serve the best customers from all over the world in general, business and commercial, advanced air mobility, defense and special missions markets. In this role, you'll be an important part of the reason our customers consider us a premier instrument, avionics, and aircraft power solutions provider. This job description is intended to describe the general nature and level of work performed and is not intended to be an exhaustive list of all responsibilities, duties and skills required. Actual compensation offered within the targeted salary range will be determined by factors such as job-related knowledge, skills, and experience. Compensation details: 00 Yearly Salary PI2f9460cda6-
Sr Principal Solution Architect, IT AI Engineering
American Airlines Fort Worth, Texas
Intro Are you ready to explore a world of possibilities, both at work and during your time off? Join our American Airlines family, and you'll travel the world, grow your expertise and become the best version of you. As you embark on a new journey, you'll tackle challenges with flexibility and grace, learning new skills and advancing your career while having the time of your life. Feel free to enrich both your personal and work life and hop on board! Why you'll love this job This job is a member of the Generative AI Product Team within the Information Technology Division. In this role you will lead the vision and strategy for the effective use of Artificial Intelligence and Machine Learning technologies to drive organizational growth, innovation, and competitive advantage. You will work on pioneering projects that harness the power of artificial intelligence to solve complex problems and create significant business value. Our innovative and collaborative environment encourages creativity, continuous learning, and professional growth. You'll have the opportunity to work with a diverse team of experts, leveraging cutting-edge technologies to build scalable and impactful AI solutions. Your contributions will play a crucial role in shaping the future of our AI capabilities and driving the success of our organization. The Machine Learning domain encompasses the application of algorithms and models to enable computers to learn from and make predictions or decisions based on data. This domain is generally a subset of the AI or Data Domain. What you'll do As noted above, this list is intended to reflect the current job but there may be additional essential functions (and certainly non-essential job functions) that are not referenced. Management will modify the job or require other tasks be performed whenever it is deemed appropriate to do so, observing, of course, any legal obligations including any collective bargaining obligations. Partner with a highly inspired and inquisitive team of technologists who are already developing and deploying applications to the highest standards. Design and develop end-to-end AI architectures that align with business goals and technical requirements. Collaborate with cross-functional teams, including data scientists, engineers, and business stakeholders, to define AI strategies and roadmaps. Lead the evaluation and selection of AI technologies, frameworks, and tools to ensure optimal performance and scalability. Explore emerging technologies/practices with the latest advancements in AI and machine learning to with little or no guidance; incorporate these into architectural solution when appropriate. Present AI strategies, architectures, and results to executive leadership and other stakeholders. Work in an open, collaborative, trusting and thought-provoking environment, one that encourages diversity of thoughtful and creative solutions; one that supports experimentation with a fall forward culture. All you'll need for success Minimum Qualifications- Education & Prior Job Experience Bachelor's degree in Computer Science, Computer Engineering, Data Science, or related field. 8+ years of application systems development experience with AI, machine learning, or data science. 4+ years architectural and design experience Proven experience in designing and implementing AI architectures and solutions Preferred Qualifications- Education & Prior Job Experience Advanced degree (Master's or Ph.D.) in Computer Science, Computer Engineering, Data Science, or related discipline 5 years of technical or team leadership experience 2+ years of experience leading AI projects and teams. 2+ years' Cloud architecture or development experiences in IBM Public and Azure Proficiency in programming languages such as Python, R, or Java. Experience building production Agentic solutions, harness engineering, and agent orchestration frameworks Experience with AI/ML frameworks and libraries such as TensorFlow, PyTorch, or Keras. Knowledge of natural language processing (NLP) and computer vision techniques. Experience with MLOps practices and tools. Airline industry experience and multiple domain knowledge, including Commercial and Operations areas. Skills, Licenses & Certifications Background in Enterprise/Solutions Architecture or software engineering Command of architecture, design patterns and business processes Deep knowledge of evaluations, agent harness optimization, LLMOps Mastery of application, data, and infrastructure architecture disciplines Strong understanding of software development principles and practices. Knowledge of version control systems (e.g., Git). Ability to manage multiple projects and priorities in a fast-paced environment. Commitment to staying updated with the latest trends and advancements in AI and machine learning. Expertise in working in large, collaborative teams to achieve organizational goals, and passionate about building an innovative culture Strong technical leader able to drive to outcomes and mentor delivery teams Proficiency in data modeling, preprocessing, and analysis. What you'll get Feel free to take advantage of all that American Airlines has to offer: Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network. Health Benefits: On day one, you'll have access to your health, dental, prescription and vision benefits to help you stay well. And that's just the start, we also offer virtual doctor visits, flexible spending accounts and more. Wellness Programs: We want you to be the best version of yourself - that's why our wellness programs provide you with all the right tools, resources and support you need. 401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year. Additional Benefits: Other great benefits include our Member Assistance Program, pet insurance and discounts on hotels, cars, cruises and more Feel free to be yourself at American From the team members we hire to the customers we serve, inclusion and diversity are the foundation of the dynamic workforce at American Airlines. Our 20+ Team Member Resource Groups are focused on connecting our team members to our customers, suppliers, communities and shareholders, helping team members reach their full potential and creating an inclusive work environment to meet and exceed the needs of our diverse world. Are you ready to feel a tremendous sense of pride and satisfaction as you do your part to keep the largest airline in the world running smoothly as we care for people on life's journey? Feel free to be yourself at American.
08/07/2026
Full time
Intro Are you ready to explore a world of possibilities, both at work and during your time off? Join our American Airlines family, and you'll travel the world, grow your expertise and become the best version of you. As you embark on a new journey, you'll tackle challenges with flexibility and grace, learning new skills and advancing your career while having the time of your life. Feel free to enrich both your personal and work life and hop on board! Why you'll love this job This job is a member of the Generative AI Product Team within the Information Technology Division. In this role you will lead the vision and strategy for the effective use of Artificial Intelligence and Machine Learning technologies to drive organizational growth, innovation, and competitive advantage. You will work on pioneering projects that harness the power of artificial intelligence to solve complex problems and create significant business value. Our innovative and collaborative environment encourages creativity, continuous learning, and professional growth. You'll have the opportunity to work with a diverse team of experts, leveraging cutting-edge technologies to build scalable and impactful AI solutions. Your contributions will play a crucial role in shaping the future of our AI capabilities and driving the success of our organization. The Machine Learning domain encompasses the application of algorithms and models to enable computers to learn from and make predictions or decisions based on data. This domain is generally a subset of the AI or Data Domain. What you'll do As noted above, this list is intended to reflect the current job but there may be additional essential functions (and certainly non-essential job functions) that are not referenced. Management will modify the job or require other tasks be performed whenever it is deemed appropriate to do so, observing, of course, any legal obligations including any collective bargaining obligations. Partner with a highly inspired and inquisitive team of technologists who are already developing and deploying applications to the highest standards. Design and develop end-to-end AI architectures that align with business goals and technical requirements. Collaborate with cross-functional teams, including data scientists, engineers, and business stakeholders, to define AI strategies and roadmaps. Lead the evaluation and selection of AI technologies, frameworks, and tools to ensure optimal performance and scalability. Explore emerging technologies/practices with the latest advancements in AI and machine learning to with little or no guidance; incorporate these into architectural solution when appropriate. Present AI strategies, architectures, and results to executive leadership and other stakeholders. Work in an open, collaborative, trusting and thought-provoking environment, one that encourages diversity of thoughtful and creative solutions; one that supports experimentation with a fall forward culture. All you'll need for success Minimum Qualifications- Education & Prior Job Experience Bachelor's degree in Computer Science, Computer Engineering, Data Science, or related field. 8+ years of application systems development experience with AI, machine learning, or data science. 4+ years architectural and design experience Proven experience in designing and implementing AI architectures and solutions Preferred Qualifications- Education & Prior Job Experience Advanced degree (Master's or Ph.D.) in Computer Science, Computer Engineering, Data Science, or related discipline 5 years of technical or team leadership experience 2+ years of experience leading AI projects and teams. 2+ years' Cloud architecture or development experiences in IBM Public and Azure Proficiency in programming languages such as Python, R, or Java. Experience building production Agentic solutions, harness engineering, and agent orchestration frameworks Experience with AI/ML frameworks and libraries such as TensorFlow, PyTorch, or Keras. Knowledge of natural language processing (NLP) and computer vision techniques. Experience with MLOps practices and tools. Airline industry experience and multiple domain knowledge, including Commercial and Operations areas. Skills, Licenses & Certifications Background in Enterprise/Solutions Architecture or software engineering Command of architecture, design patterns and business processes Deep knowledge of evaluations, agent harness optimization, LLMOps Mastery of application, data, and infrastructure architecture disciplines Strong understanding of software development principles and practices. Knowledge of version control systems (e.g., Git). Ability to manage multiple projects and priorities in a fast-paced environment. Commitment to staying updated with the latest trends and advancements in AI and machine learning. Expertise in working in large, collaborative teams to achieve organizational goals, and passionate about building an innovative culture Strong technical leader able to drive to outcomes and mentor delivery teams Proficiency in data modeling, preprocessing, and analysis. What you'll get Feel free to take advantage of all that American Airlines has to offer: Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network. Health Benefits: On day one, you'll have access to your health, dental, prescription and vision benefits to help you stay well. And that's just the start, we also offer virtual doctor visits, flexible spending accounts and more. Wellness Programs: We want you to be the best version of yourself - that's why our wellness programs provide you with all the right tools, resources and support you need. 401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year. Additional Benefits: Other great benefits include our Member Assistance Program, pet insurance and discounts on hotels, cars, cruises and more Feel free to be yourself at American From the team members we hire to the customers we serve, inclusion and diversity are the foundation of the dynamic workforce at American Airlines. Our 20+ Team Member Resource Groups are focused on connecting our team members to our customers, suppliers, communities and shareholders, helping team members reach their full potential and creating an inclusive work environment to meet and exceed the needs of our diverse world. Are you ready to feel a tremendous sense of pride and satisfaction as you do your part to keep the largest airline in the world running smoothly as we care for people on life's journey? Feel free to be yourself at American.
Principal Engineer, IT AI
American Airlines Fort Worth, Texas
Intro Are you ready to explore a world of possibilities, both at work and during your time off? Join our American Airlines family, and you'll travel the world, grow your expertise and become the best version of you. As you embark on a new journey, you'll tackle challenges with flexibility and grace, learning new skills and advancing your career while having the time of your life. Feel free to enrich both your personal and work life and hop on board! Why you'll love this job This job is a member of the Generative AI Product Team within the Information Technology Division. You will work on pioneering projects that harness the power of artificial intelligence to solve complex problems and create significant business value. You will be responsible for participating in all phases of the development process, following agile processes and test-driven development, and using object-oriented development tools to analyze, model, design, construct and test reusable objects. Our innovative and collaborative environment encourages creativity, continuous learning, and professional growth. You'll have the opportunity to work with a diverse team of experts, leveraging cutting-edge technologies to build scalable and impactful AI solutions. Your contributions will play a crucial role in shaping the future of our AI capabilities and driving the success of our organization. What you'll do As noted above, this list is intended to reflect the current job but there may be additional essential functions (and certainly non-essential job functions) that are not referenced. Management will modify the job or require other tasks be performed whenever it is deemed appropriate to do so, observing, of course, any legal obligations including any collective bargaining obligations. Collaborate with leaders, business analysts, project managers, IT architects, technical leads and other developers, along with internal customers, to understand requirements and develop needs according to business requirements for AI solutions Maintain and enhance existing enterprise services, applications, and platforms using domain driven design and test-driven development Troubleshoot and debug complex issues; identify and implement solutions Create detailed project specifications, requirements, and estimates Research and implement new AI technologies to enhance current processes, security, and performance Work closely with software architects and technical leads to ensure decisions meet long-term enterprise growth needs All you'll need for success Minimum Qualifications- Education & Prior Job Experience Bachelor's degree in Computer Science, Computer Engineering, Technology, Information Systems (CIS/MIS), Engineering or related technical discipline, or equivalent experience/training 9+ years of full Software Development Life Cycle (SDLC) experience designing, developing, and implementing large-scale applications in hosted production environments 9+ years of professional, design, and open-source experience Preferred Qualifications- Education & Prior Job Experience Master's degree in Computer Science, Computer Engineering, Technology, Information Systems (CIS/MIS), Engineering or related technical discipline, or equivalent experience/training 10 years of full Software Development Life Cycle (SDLC) experience 3 years of experience developing and implementing generative-based AI solutions using Large-Language Models (LLMs) (e.g., Open AI GPT, Google Gemini, Llama) Airline Industry experience Skills, Licenses & Certifications Proficiency in Full Stack Development Proficiency and demonstrated experience in the following technologies: J2EE technologies: Java, JSP, JMS, JAXB, JDBC, EJB Database and persistence frameworks: Hibernate, Oracle, Object/Relational Mapping, Query performance tuning Cloud-based development: Azure Cloud, AWS Web Servers: Tomcat, tcServer, Websphere Web Services: REST/SOAP (JSON/WSDL/XML) Frameworks: Spring Framework, Spring Boot Front-end: Angular JS, CSS, jQuery, AJAX Build/deployment tools: Maven, Gradel, Git, Junit, Mockito Other Dev Ops Toolchain: Nexus Repository, SonarQube, Slack, GitHub, Jenkins, ElasticSearch, Logback, Log4j ADO Pipelines, Docker Other: Linux/Unix shell Scripting, JavaScript, IBM MQ/Rabbit MQ SQL Developer, IDE Proficiency in object-oriented design techniques and principles Proficiency in Retrieval Augmented Generation (RAG) techniques for generative-based AI models Proficiency in agentic systems, harness engineering, and evaluations Proficiency in Microsoft Office Tools (Project, Excel, Word, PowerPoint, etc.) Experience in Agile methodologies, such as SCRUM Experience in DevOps Toolchain methodologies, including Continuous Integration and Continuous Deployment What you'll get Feel free to take advantage of all that American Airlines has to offer: Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network. Health Benefits: On day one, you'll have access to your health, dental, prescription and vision benefits to help you stay well. And that's just the start, we also offer virtual doctor visits, flexible spending accounts and more. Wellness Programs: We want you to be the best version of yourself - that's why our wellness programs provide you with all the right tools, resources and support you need. 401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year. Additional Benefits: Other great benefits include our Member Assistance Program, pet insurance and discounts on hotels, cars, cruises and more Feel free to be yourself at American From the team members we hire to the customers we serve, inclusion and diversity are the foundation of the dynamic workforce at American Airlines. Our 20+ Team Member Resource Groups are focused on connecting our team members to our customers, suppliers, communities and shareholders, helping team members reach their full potential and creating an inclusive work environment to meet and exceed the needs of our diverse world. Are you ready to feel a tremendous sense of pride and satisfaction as you do your part to keep the largest airline in the world running smoothly as we care for people on life's journey? Feel free to be yourself at American.
08/07/2026
Full time
Intro Are you ready to explore a world of possibilities, both at work and during your time off? Join our American Airlines family, and you'll travel the world, grow your expertise and become the best version of you. As you embark on a new journey, you'll tackle challenges with flexibility and grace, learning new skills and advancing your career while having the time of your life. Feel free to enrich both your personal and work life and hop on board! Why you'll love this job This job is a member of the Generative AI Product Team within the Information Technology Division. You will work on pioneering projects that harness the power of artificial intelligence to solve complex problems and create significant business value. You will be responsible for participating in all phases of the development process, following agile processes and test-driven development, and using object-oriented development tools to analyze, model, design, construct and test reusable objects. Our innovative and collaborative environment encourages creativity, continuous learning, and professional growth. You'll have the opportunity to work with a diverse team of experts, leveraging cutting-edge technologies to build scalable and impactful AI solutions. Your contributions will play a crucial role in shaping the future of our AI capabilities and driving the success of our organization. What you'll do As noted above, this list is intended to reflect the current job but there may be additional essential functions (and certainly non-essential job functions) that are not referenced. Management will modify the job or require other tasks be performed whenever it is deemed appropriate to do so, observing, of course, any legal obligations including any collective bargaining obligations. Collaborate with leaders, business analysts, project managers, IT architects, technical leads and other developers, along with internal customers, to understand requirements and develop needs according to business requirements for AI solutions Maintain and enhance existing enterprise services, applications, and platforms using domain driven design and test-driven development Troubleshoot and debug complex issues; identify and implement solutions Create detailed project specifications, requirements, and estimates Research and implement new AI technologies to enhance current processes, security, and performance Work closely with software architects and technical leads to ensure decisions meet long-term enterprise growth needs All you'll need for success Minimum Qualifications- Education & Prior Job Experience Bachelor's degree in Computer Science, Computer Engineering, Technology, Information Systems (CIS/MIS), Engineering or related technical discipline, or equivalent experience/training 9+ years of full Software Development Life Cycle (SDLC) experience designing, developing, and implementing large-scale applications in hosted production environments 9+ years of professional, design, and open-source experience Preferred Qualifications- Education & Prior Job Experience Master's degree in Computer Science, Computer Engineering, Technology, Information Systems (CIS/MIS), Engineering or related technical discipline, or equivalent experience/training 10 years of full Software Development Life Cycle (SDLC) experience 3 years of experience developing and implementing generative-based AI solutions using Large-Language Models (LLMs) (e.g., Open AI GPT, Google Gemini, Llama) Airline Industry experience Skills, Licenses & Certifications Proficiency in Full Stack Development Proficiency and demonstrated experience in the following technologies: J2EE technologies: Java, JSP, JMS, JAXB, JDBC, EJB Database and persistence frameworks: Hibernate, Oracle, Object/Relational Mapping, Query performance tuning Cloud-based development: Azure Cloud, AWS Web Servers: Tomcat, tcServer, Websphere Web Services: REST/SOAP (JSON/WSDL/XML) Frameworks: Spring Framework, Spring Boot Front-end: Angular JS, CSS, jQuery, AJAX Build/deployment tools: Maven, Gradel, Git, Junit, Mockito Other Dev Ops Toolchain: Nexus Repository, SonarQube, Slack, GitHub, Jenkins, ElasticSearch, Logback, Log4j ADO Pipelines, Docker Other: Linux/Unix shell Scripting, JavaScript, IBM MQ/Rabbit MQ SQL Developer, IDE Proficiency in object-oriented design techniques and principles Proficiency in Retrieval Augmented Generation (RAG) techniques for generative-based AI models Proficiency in agentic systems, harness engineering, and evaluations Proficiency in Microsoft Office Tools (Project, Excel, Word, PowerPoint, etc.) Experience in Agile methodologies, such as SCRUM Experience in DevOps Toolchain methodologies, including Continuous Integration and Continuous Deployment What you'll get Feel free to take advantage of all that American Airlines has to offer: Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network. Health Benefits: On day one, you'll have access to your health, dental, prescription and vision benefits to help you stay well. And that's just the start, we also offer virtual doctor visits, flexible spending accounts and more. Wellness Programs: We want you to be the best version of yourself - that's why our wellness programs provide you with all the right tools, resources and support you need. 401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year. Additional Benefits: Other great benefits include our Member Assistance Program, pet insurance and discounts on hotels, cars, cruises and more Feel free to be yourself at American From the team members we hire to the customers we serve, inclusion and diversity are the foundation of the dynamic workforce at American Airlines. Our 20+ Team Member Resource Groups are focused on connecting our team members to our customers, suppliers, communities and shareholders, helping team members reach their full potential and creating an inclusive work environment to meet and exceed the needs of our diverse world. Are you ready to feel a tremendous sense of pride and satisfaction as you do your part to keep the largest airline in the world running smoothly as we care for people on life's journey? Feel free to be yourself at American.
Senior Agentic AI Specalist
Midwest Family Mutual Insurance Company Urbandale, Iowa
Description: Position Summary The MFM IT team has a long history of delivering and maintaining core business systems in a mid-sized Property & Casualty insurance environment. As we expand our development team and adopt new AI development tools, we are making a deliberate investment in building this capability correctly from the start. As we begin to build agentic AI capabilities within our enterprise system, we are looking for an experienced engineer with strong knowledge of agentic AI systems to help guide this effort. The Senior Agentic AI Specialist will work closely with MFM's Principal Architect, who leads overall platform architecture, and partner with senior developers to design, implement, and improve agent-based solutions. This role will bring specialized expertise in areas where we are still developing depth, including agent orchestration, retrieval pipelines, LLM evaluation, and prompt design. This is an ongoing platform effort, not a one-time project. The work will evolve over time as we expand capabilities, integrate new tools, and improve system quality. Our core systems are built on a Microsoft/.NET stack. As we develop our agentic AI capabilities, we expect to leverage cloud-based tooling (likely within Azure) where appropriate. We are pragmatic about using the right tools for the problem, while maintaining alignment with our existing platform and operational requirements. At Midwest Family we value practical experience, clear thinking, and the ability to apply these skills in a real-world environment. Application Requirements Cover Letter and Resume: Please include the following in your cover letter A description of an AI or agent-based system you have worked on, including your role and how you evaluated quality Your approach to reducing incorrect or unsupported outputs An example of how you supported other developers or teams in adopting AI capabilities Your physical remote work location state Salary expectations Responsibilities: Platform Architecture & Evolution : Provide input into AI-related architecture decisions. Evaluate tools, models, and approaches, and make practical recommendations based on trade-offs and outcomes. Agent Lifecycle Management: Design, build, and maintain agents. Define prompts and configurations, support routing decisions, and monitor performance in production. RAG Pipeline Engineering: Improve retrieval quality by working with chunking strategies, embeddings, search methods, and metadata filtering. Support onboarding of new knowledge sources. Quality & Hallucination Reduction: Help reduce incorrect or unsupported outputs through system design, testing, and monitoring. Apply practical approaches across prompts, retrieval, and model behavior. Evaluation & Testing: Develop and maintain evaluation approaches to measure output quality, including relevance and accuracy. Support regression testing and identify failure patterns. Prompt Engineering: Create and maintain prompts for different agents. Diagnose unexpected behavior and develop reusable patterns where appropriate. Tool Integration: Support integration with internal systems and APIs. Help manage tool access and ensure reliable execution and error handling. Observability & Operations: Contribute to logging, tracing, and monitoring. Support analysis of system behavior, cost, and performance in production. Governance & Configuration: Work with configuration across agents, prompts, and models. Ensure changes are version-controlled and reviewed. Developer Support: Work with other developers to share knowledge, review designs, and establish consistent approaches. Research & Evaluation: Stay current with new models and tools. Evaluate them in a structured way and recommend adoption where appropriate. Requirements: Education & Certification College degree or Programming Certification (preferred) 5+ years of equivalent work experience Required Experience Experience building or working with AI/LLM-based systems in a production or near-production environment Strong understanding of agent-based patterns (ReAct, tool usage, etc.) Experience with retrieval-based systems (RAG), vector stores, or search pipelines Familiarity with evaluating non-deterministic system outputs Experience improving system quality through testing and iteration Strong software engineering skills required. Experience with Python, TypeScript, or C# preferred Ability to work across technologies and integrate AI solutions into an existing enterprise environment Preferred Experience Experience working with multiple LLM providers Familiarity with emerging tools and frameworks in the agentic AI space Experience integrating with enterprise systems and data sources Experience mentoring or supporting other developers Personal Attributes Strategic thinker with strong analytical and problem-solving skills Technically proficient with broad systems knowledge Excellent interpersonal, written, and verbal communication skills Self-directed, collaborative, and highly organized Customer-oriented and able to navigate high-pressure environments Flexible and adaptable in regards to learning and understanding new technologies. Exceptional organizational skills and ability to keep track of multiple projects at a time. Ability to conduct research into software-related issues and products. Technically proficient. Exceptional attention to detail. Ability to work both independently and in a team-oriented, collaborative environment. Work Conditions Remote work environment following core hours 8AM-5PM Central Time Overtime may be required to meet project deadlines or monitor system processes. Sitting for extended periods of time. Dexterity of hands and fingers to operate a computer keyboard, mouse, and other devices. Minimal travel will be required for the purpose of off-site software training and team meetings. Physically able to participate in virtual and in-person training sessions, presentations, and meetings. PI6a59fdda4e68-4236
08/07/2026
Full time
Description: Position Summary The MFM IT team has a long history of delivering and maintaining core business systems in a mid-sized Property & Casualty insurance environment. As we expand our development team and adopt new AI development tools, we are making a deliberate investment in building this capability correctly from the start. As we begin to build agentic AI capabilities within our enterprise system, we are looking for an experienced engineer with strong knowledge of agentic AI systems to help guide this effort. The Senior Agentic AI Specialist will work closely with MFM's Principal Architect, who leads overall platform architecture, and partner with senior developers to design, implement, and improve agent-based solutions. This role will bring specialized expertise in areas where we are still developing depth, including agent orchestration, retrieval pipelines, LLM evaluation, and prompt design. This is an ongoing platform effort, not a one-time project. The work will evolve over time as we expand capabilities, integrate new tools, and improve system quality. Our core systems are built on a Microsoft/.NET stack. As we develop our agentic AI capabilities, we expect to leverage cloud-based tooling (likely within Azure) where appropriate. We are pragmatic about using the right tools for the problem, while maintaining alignment with our existing platform and operational requirements. At Midwest Family we value practical experience, clear thinking, and the ability to apply these skills in a real-world environment. Application Requirements Cover Letter and Resume: Please include the following in your cover letter A description of an AI or agent-based system you have worked on, including your role and how you evaluated quality Your approach to reducing incorrect or unsupported outputs An example of how you supported other developers or teams in adopting AI capabilities Your physical remote work location state Salary expectations Responsibilities: Platform Architecture & Evolution : Provide input into AI-related architecture decisions. Evaluate tools, models, and approaches, and make practical recommendations based on trade-offs and outcomes. Agent Lifecycle Management: Design, build, and maintain agents. Define prompts and configurations, support routing decisions, and monitor performance in production. RAG Pipeline Engineering: Improve retrieval quality by working with chunking strategies, embeddings, search methods, and metadata filtering. Support onboarding of new knowledge sources. Quality & Hallucination Reduction: Help reduce incorrect or unsupported outputs through system design, testing, and monitoring. Apply practical approaches across prompts, retrieval, and model behavior. Evaluation & Testing: Develop and maintain evaluation approaches to measure output quality, including relevance and accuracy. Support regression testing and identify failure patterns. Prompt Engineering: Create and maintain prompts for different agents. Diagnose unexpected behavior and develop reusable patterns where appropriate. Tool Integration: Support integration with internal systems and APIs. Help manage tool access and ensure reliable execution and error handling. Observability & Operations: Contribute to logging, tracing, and monitoring. Support analysis of system behavior, cost, and performance in production. Governance & Configuration: Work with configuration across agents, prompts, and models. Ensure changes are version-controlled and reviewed. Developer Support: Work with other developers to share knowledge, review designs, and establish consistent approaches. Research & Evaluation: Stay current with new models and tools. Evaluate them in a structured way and recommend adoption where appropriate. Requirements: Education & Certification College degree or Programming Certification (preferred) 5+ years of equivalent work experience Required Experience Experience building or working with AI/LLM-based systems in a production or near-production environment Strong understanding of agent-based patterns (ReAct, tool usage, etc.) Experience with retrieval-based systems (RAG), vector stores, or search pipelines Familiarity with evaluating non-deterministic system outputs Experience improving system quality through testing and iteration Strong software engineering skills required. Experience with Python, TypeScript, or C# preferred Ability to work across technologies and integrate AI solutions into an existing enterprise environment Preferred Experience Experience working with multiple LLM providers Familiarity with emerging tools and frameworks in the agentic AI space Experience integrating with enterprise systems and data sources Experience mentoring or supporting other developers Personal Attributes Strategic thinker with strong analytical and problem-solving skills Technically proficient with broad systems knowledge Excellent interpersonal, written, and verbal communication skills Self-directed, collaborative, and highly organized Customer-oriented and able to navigate high-pressure environments Flexible and adaptable in regards to learning and understanding new technologies. Exceptional organizational skills and ability to keep track of multiple projects at a time. Ability to conduct research into software-related issues and products. Technically proficient. Exceptional attention to detail. Ability to work both independently and in a team-oriented, collaborative environment. Work Conditions Remote work environment following core hours 8AM-5PM Central Time Overtime may be required to meet project deadlines or monitor system processes. Sitting for extended periods of time. Dexterity of hands and fingers to operate a computer keyboard, mouse, and other devices. Minimal travel will be required for the purpose of off-site software training and team meetings. Physically able to participate in virtual and in-person training sessions, presentations, and meetings. PI6a59fdda4e68-4236
Principal Solution Architect, IT Infrastructure
American Airlines Fort Worth, Texas
Intro Are you ready to explore a world of possibilities, both at work and during your time off? Join our American Airlines family, and you'll travel the world, grow your expertise and become the best version of you. As you embark on a new journey, you'll tackle challenges with flexibility and grace, learning new skills and advancing your career while having the time of your life. Feel free to enrich both your personal and work life and hop on board! Why you'll love this job As one diverse, high-performing team dedicated to technical excellence, you will focus relentlessly on delivering unrivaled digital products that drive a more reliable and profitable airline. The Infrastructure Domain in Information Technology is dedicated to managing and maintaining the client/server hardware and software that underpin an organization's computing environment. This domain covers various responsibilities, from IT logistics to data center management. It supports various technologies, including VDI, API management, and infrastructure tools and processes to ensure business systems operate efficiently, reliably, and securely. What you'll do As noted above, this list is intended to reflect the current job but there may be additional essential functions (and certainly non-essential job functions) that are not referenced. Management will modify the job or require other tasks be performed whenever it is deemed appropriate to do so, observing, of course, any legal obligations including any collective bargaining obligations. Provide expert guidance and leadership on complex technical projects, ensuring alignment with organizational goals. Mentor and coach engineering team members to advance their skills and expertise. Oversee the implementation of IT systems and infrastructure projects. Design and oversee the implementation of robust IT systems and infrastructure. Drive innovation by evaluating and integrating new technologies to enhance business operations. Work closely with cross-functional teams to ensure seamless integration of IT solutions. Develop and enforce security policies and ensure compliance with industry standards. All you'll need for success Minimum Qualifications- Education & Prior Job Experience Bachelor's degree in technology, Computer Science, Information Systems, or related technical discipline, or equivalent experience/training 9+ years experience in support and delivery of mission critical platforms Windows Server 2019 Linux-based systems (Ubuntu 2022, 2024) Deployment, installation, configuration, maintenance, and patching of servers and applications Enterprise networking (Sockets, TCP/IP, UDP) and micro-segmentation Preferred Qualifications- Education & Prior Job Experience Master's degree in Computer Science, Computer Engineering, Technology, Information Systems (CIS/MIS), Engineering or related technical discipline, or equivalent experience/training Airline Industry leadership experience Skills, Licenses & Certifications Advanced knowledge of IT systems, networks, and applications Ability to develop and implement long-term IT strategies that align with business objectives Strong analytical, technical, and problem-solving skills Excellent communication and interpersonal skills Ability to drive innovation and stay updated with the latest technological advancements. Strategic planning abilities to align IT strategy with business goals Aircraft Network Security Program (ANSP) experience What you'll get Feel free to take advantage of all that American Airlines has to offer: Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network. Health Benefits: On day one, you'll have access to your health, dental, prescription and vision benefits to help you stay well. And that's just the start, we also offer virtual doctor visits, flexible spending accounts and more. Wellness Programs: We want you to be the best version of yourself - that's why our wellness programs provide you with all the right tools, resources and support you need. 401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year. Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more Feel free to be yourself at American From the team members we hire to the customers we serve, inclusion and diversity are the foundation of the dynamic workforce at American Airlines. Our 20+ Employee Business Resource Groups are focused on connecting our team members to our customers, suppliers, communities and shareholders, helping team members reach their full potential and creating an inclusive work environment to meet and exceed the needs of our diverse world. Are you ready to feel a tremendous sense of pride and satisfaction as you do your part to keep the largest airline in the world running smoothly as we care for people on life's journey? Feel free to be yourself at American.
08/07/2026
Full time
Intro Are you ready to explore a world of possibilities, both at work and during your time off? Join our American Airlines family, and you'll travel the world, grow your expertise and become the best version of you. As you embark on a new journey, you'll tackle challenges with flexibility and grace, learning new skills and advancing your career while having the time of your life. Feel free to enrich both your personal and work life and hop on board! Why you'll love this job As one diverse, high-performing team dedicated to technical excellence, you will focus relentlessly on delivering unrivaled digital products that drive a more reliable and profitable airline. The Infrastructure Domain in Information Technology is dedicated to managing and maintaining the client/server hardware and software that underpin an organization's computing environment. This domain covers various responsibilities, from IT logistics to data center management. It supports various technologies, including VDI, API management, and infrastructure tools and processes to ensure business systems operate efficiently, reliably, and securely. What you'll do As noted above, this list is intended to reflect the current job but there may be additional essential functions (and certainly non-essential job functions) that are not referenced. Management will modify the job or require other tasks be performed whenever it is deemed appropriate to do so, observing, of course, any legal obligations including any collective bargaining obligations. Provide expert guidance and leadership on complex technical projects, ensuring alignment with organizational goals. Mentor and coach engineering team members to advance their skills and expertise. Oversee the implementation of IT systems and infrastructure projects. Design and oversee the implementation of robust IT systems and infrastructure. Drive innovation by evaluating and integrating new technologies to enhance business operations. Work closely with cross-functional teams to ensure seamless integration of IT solutions. Develop and enforce security policies and ensure compliance with industry standards. All you'll need for success Minimum Qualifications- Education & Prior Job Experience Bachelor's degree in technology, Computer Science, Information Systems, or related technical discipline, or equivalent experience/training 9+ years experience in support and delivery of mission critical platforms Windows Server 2019 Linux-based systems (Ubuntu 2022, 2024) Deployment, installation, configuration, maintenance, and patching of servers and applications Enterprise networking (Sockets, TCP/IP, UDP) and micro-segmentation Preferred Qualifications- Education & Prior Job Experience Master's degree in Computer Science, Computer Engineering, Technology, Information Systems (CIS/MIS), Engineering or related technical discipline, or equivalent experience/training Airline Industry leadership experience Skills, Licenses & Certifications Advanced knowledge of IT systems, networks, and applications Ability to develop and implement long-term IT strategies that align with business objectives Strong analytical, technical, and problem-solving skills Excellent communication and interpersonal skills Ability to drive innovation and stay updated with the latest technological advancements. Strategic planning abilities to align IT strategy with business goals Aircraft Network Security Program (ANSP) experience What you'll get Feel free to take advantage of all that American Airlines has to offer: Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network. Health Benefits: On day one, you'll have access to your health, dental, prescription and vision benefits to help you stay well. And that's just the start, we also offer virtual doctor visits, flexible spending accounts and more. Wellness Programs: We want you to be the best version of yourself - that's why our wellness programs provide you with all the right tools, resources and support you need. 401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year. Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more Feel free to be yourself at American From the team members we hire to the customers we serve, inclusion and diversity are the foundation of the dynamic workforce at American Airlines. Our 20+ Employee Business Resource Groups are focused on connecting our team members to our customers, suppliers, communities and shareholders, helping team members reach their full potential and creating an inclusive work environment to meet and exceed the needs of our diverse world. Are you ready to feel a tremendous sense of pride and satisfaction as you do your part to keep the largest airline in the world running smoothly as we care for people on life's journey? Feel free to be yourself at American.
Epic Senior Systems Analyst - Homecare Billing, Hospital Billing, Hospital Claims
OhioHealth Columbus, Ohio
We are more than a health system. We are a belief system. We believe wellness and sickness are both part of a lifelong partnership, and that everyone could use an expert guide. We work hard, care deeply and reach further to help people uncover their own power to be healthy. We inspire hope. We learn, grow, and achieve more - in our careers and in our communities. Job Description Summary: The Senior Systems Analyst Epic will play a crucial role in designing, building, testing, training, deploying, and supporting Epic applications to optimize clinical and operational workflows. This position requires a deep understanding of healthcare workflows, system integration, and project management to ensure the efficient operation of the healthcare system's IT infrastructure. Partners closely with operational leaders and end users to translate business requirements into reliable Epic configuration, integrations, and reporting-supporting safe patient care, efficient revenue cycle operations, and regulatory compliance while achieving Service Level Agreements (SLAs) relative to the supported applications. Provides technical expertise by enforcing the vision of the application and safeguarding the integrity and security of the application environment and training in collaboration and partnership with architects, tech leads and engineers. Leads process improvement activities related to Application Management and training for Epic and related third party applications. The Senior System Analyst Epic encompasses two closely related role focus areas: Application Build and Application Training. While responsibilities are similar, emphasis may vary based on team assignment. Responsibilities And Duties: Both RolesSystem Analysis and Design: Engage stakeholders to gather and refine requirements, map current-state workflows, and design Epic build that aligns with operational goals and policy. Create and maintain specifications, decision logs, and design documents for clear traceability and change control. Conduct gap analyses to identify configuration or workflow changes needed for upgrades, regulatory changes, or new initiatives. Project Management: Manage smaller projects related to system implementations and upgrades. Strong knowledge with various project management approaches, e.g. waterfall, agile. Ability to lead project teams in project methodology. Training and Documentation: Create and maintain comprehensive documentation for system configurations and processes. Mentor junior analysts and provide guidance on best practices. Application Build RoleApplication Build, Configuration, and Deployment: Configure records, master files, and tools (e.g., profiles, rules, security classes, workflows) aligned to approved design. Maintain environment parity and adhere to change management and build naming conventions. Develop and execute unit, integrated, and UAT test plans; log and resolve defects; document test evidence. Validate interfaces, printing, reporting, and downstream workflows; confirm regression coverage in upgrades. Coordinate release management, environment moves, and downtime procedures for upgrades and patches. Provide go-live and post-live hypercare, including rounding, office hours, tip sheets, and at-the-elbow support. Manage service requests and incidents ina timely manner; meet SLAs through robust triage and root-cause analysis. Provide advanced support for (Epic, Workday, Kronos,) and other applications. Collaborate with IT and clinical teams to integrate across IT portfolio with other IT systems (e.g., Epic, 3rd Party Imaging Applications, AI, etc.). Integration and Data Management: Collaborate with interface teams on HL7, FHIR, PDFs, CCD/CCDA, and other exchange workflows. Partner with analytics teams on Clarity/Caboodle extracts, registries, and operational reporting needs. Ensure data integrity and metric definitions are consistent across modules and stakeholders. Compliance & Risk: Support regulatory readiness (e.g., CMS, Joint Commission), audit needs, and policy alignment. Embed privacy/security controls, including sensitive record handling and audit trails. Contribute to ITIL-aligned incident, problem, change, and configuration management processes. Application Training RoleCurriculum Management: Design and implement customized training programs aligned with organizational strategy and operational goals Oversee maintenance, enhancement, and governance of the CareConnect curriculum Ensure curriculum accuracy, consistency, and alignment with organizational priorities Incorporate learner and stakeholder feedback into ongoing curriculum improvements Oversee the build, maintenance, and readiness of training environments Ensure clear and timely communication related to system releases and upgrades Request/Incident Management: Manage end user training related requests and incidents with professionalism and efficiency Evaluate, prioritize, assign, and resolve requests within established service expectations Document incidents and resolutions to support a comprehensive knowledge base Collaborate with IT and operational partners to identify trends and implement preventative improvements Refine support processes to enhance service quality and user experience Minimum Qualifications: Bachelor's Degree Additional Job Description: degree in computer science, Information Technology, Healthcare Administration, or a related field. Minimum of 5-7 years of experience in system analysis and support within a healthcare environment. In lieu of degree, 10+ years of experience in system analysis and support within a healthcare environment. SPECIALIZED KNOWLEDGE Required for Both Roles: Experience with Epic application(s) and healthcare workflows (clinical, revenue cycle or IT experience). Strong requirements gathering, workflow design, and testing skills. Familiarity with ITIL, change control, SDLC practices, system governance, and waterfall/agile project methodologies. Ability to communicate with clinical, operational stakeholders, and managed service providers and produce clear documentation. Proven track record of managing complex projects and leading cross-functional teams. Requirements for Application Training role: Epic Training Environment Build certified and 3+ years of experience 2 Epic Application Principal Trainer certifications Preferred for Application Build role: Current Epic Certification or Proficiency in one or more relevant module(s) (e.g., HB, PB, Cadence, Referrals, Orders, ClinDoc, Clarity). 3+ years of build Epic build and configuration experience Previous experience in a leadership or supervisory role. Experience with system integration, HL7, FHIR, and interface testing. Exposure to SQL/Clarity, Caboodle, SlicerDicer, or reporting tools (e.g., Radar, Reporting Workbench). Prior work in patient access, billing, coding, finance, or clinical operations (for respective modules). DESIRED ATTRIBUTES ITIL Foundation certification desired not required. Certifications in one or more Epic applications Experience in a large healthcare system or hospital setting. Experience with other healthcare applications and systems. Knowledge of healthcare regulations and compliance standards. Familiarity with cloud computing platforms (e.g., AWS, Azure). Experience with business intelligence and analytics tools. Advanced degree (Master's or higher) in a related field is a plus. Work Shift: Day Scheduled Weekly Hours : 40 Department IT Revenue Cycle Join us! if your passion is to work in a caring environment if you believe that learning is a life-long process if you strive for excellence and want to be among the best in the healthcare industry Equal Employment Opportunity OhioHealth is an equal opportunity employer and fully supports and maintains compliance with all state, federal, and local regulations. OhioHealth does not discriminate against associates or applicants because of race, color, genetic information, religion, sex, sexual orientation, gender identity or expression, age, ancestry, national origin, veteran status, military status, pregnancy, disability, marital status, familial status, or other characteristics protected by law. Equal employment is extended to all person in all aspects of the associate-employer relationship including recruitment, hiring, training, promotion, transfer, compensation, discipline, reduction in staff, termination, assignment of benefits, and any other term or condition of employment Remote Work Disclaimer: Positions marked as remote are only eligible for work from Ohio.
08/07/2026
Full time
We are more than a health system. We are a belief system. We believe wellness and sickness are both part of a lifelong partnership, and that everyone could use an expert guide. We work hard, care deeply and reach further to help people uncover their own power to be healthy. We inspire hope. We learn, grow, and achieve more - in our careers and in our communities. Job Description Summary: The Senior Systems Analyst Epic will play a crucial role in designing, building, testing, training, deploying, and supporting Epic applications to optimize clinical and operational workflows. This position requires a deep understanding of healthcare workflows, system integration, and project management to ensure the efficient operation of the healthcare system's IT infrastructure. Partners closely with operational leaders and end users to translate business requirements into reliable Epic configuration, integrations, and reporting-supporting safe patient care, efficient revenue cycle operations, and regulatory compliance while achieving Service Level Agreements (SLAs) relative to the supported applications. Provides technical expertise by enforcing the vision of the application and safeguarding the integrity and security of the application environment and training in collaboration and partnership with architects, tech leads and engineers. Leads process improvement activities related to Application Management and training for Epic and related third party applications. The Senior System Analyst Epic encompasses two closely related role focus areas: Application Build and Application Training. While responsibilities are similar, emphasis may vary based on team assignment. Responsibilities And Duties: Both RolesSystem Analysis and Design: Engage stakeholders to gather and refine requirements, map current-state workflows, and design Epic build that aligns with operational goals and policy. Create and maintain specifications, decision logs, and design documents for clear traceability and change control. Conduct gap analyses to identify configuration or workflow changes needed for upgrades, regulatory changes, or new initiatives. Project Management: Manage smaller projects related to system implementations and upgrades. Strong knowledge with various project management approaches, e.g. waterfall, agile. Ability to lead project teams in project methodology. Training and Documentation: Create and maintain comprehensive documentation for system configurations and processes. Mentor junior analysts and provide guidance on best practices. Application Build RoleApplication Build, Configuration, and Deployment: Configure records, master files, and tools (e.g., profiles, rules, security classes, workflows) aligned to approved design. Maintain environment parity and adhere to change management and build naming conventions. Develop and execute unit, integrated, and UAT test plans; log and resolve defects; document test evidence. Validate interfaces, printing, reporting, and downstream workflows; confirm regression coverage in upgrades. Coordinate release management, environment moves, and downtime procedures for upgrades and patches. Provide go-live and post-live hypercare, including rounding, office hours, tip sheets, and at-the-elbow support. Manage service requests and incidents ina timely manner; meet SLAs through robust triage and root-cause analysis. Provide advanced support for (Epic, Workday, Kronos,) and other applications. Collaborate with IT and clinical teams to integrate across IT portfolio with other IT systems (e.g., Epic, 3rd Party Imaging Applications, AI, etc.). Integration and Data Management: Collaborate with interface teams on HL7, FHIR, PDFs, CCD/CCDA, and other exchange workflows. Partner with analytics teams on Clarity/Caboodle extracts, registries, and operational reporting needs. Ensure data integrity and metric definitions are consistent across modules and stakeholders. Compliance & Risk: Support regulatory readiness (e.g., CMS, Joint Commission), audit needs, and policy alignment. Embed privacy/security controls, including sensitive record handling and audit trails. Contribute to ITIL-aligned incident, problem, change, and configuration management processes. Application Training RoleCurriculum Management: Design and implement customized training programs aligned with organizational strategy and operational goals Oversee maintenance, enhancement, and governance of the CareConnect curriculum Ensure curriculum accuracy, consistency, and alignment with organizational priorities Incorporate learner and stakeholder feedback into ongoing curriculum improvements Oversee the build, maintenance, and readiness of training environments Ensure clear and timely communication related to system releases and upgrades Request/Incident Management: Manage end user training related requests and incidents with professionalism and efficiency Evaluate, prioritize, assign, and resolve requests within established service expectations Document incidents and resolutions to support a comprehensive knowledge base Collaborate with IT and operational partners to identify trends and implement preventative improvements Refine support processes to enhance service quality and user experience Minimum Qualifications: Bachelor's Degree Additional Job Description: degree in computer science, Information Technology, Healthcare Administration, or a related field. Minimum of 5-7 years of experience in system analysis and support within a healthcare environment. In lieu of degree, 10+ years of experience in system analysis and support within a healthcare environment. SPECIALIZED KNOWLEDGE Required for Both Roles: Experience with Epic application(s) and healthcare workflows (clinical, revenue cycle or IT experience). Strong requirements gathering, workflow design, and testing skills. Familiarity with ITIL, change control, SDLC practices, system governance, and waterfall/agile project methodologies. Ability to communicate with clinical, operational stakeholders, and managed service providers and produce clear documentation. Proven track record of managing complex projects and leading cross-functional teams. Requirements for Application Training role: Epic Training Environment Build certified and 3+ years of experience 2 Epic Application Principal Trainer certifications Preferred for Application Build role: Current Epic Certification or Proficiency in one or more relevant module(s) (e.g., HB, PB, Cadence, Referrals, Orders, ClinDoc, Clarity). 3+ years of build Epic build and configuration experience Previous experience in a leadership or supervisory role. Experience with system integration, HL7, FHIR, and interface testing. Exposure to SQL/Clarity, Caboodle, SlicerDicer, or reporting tools (e.g., Radar, Reporting Workbench). Prior work in patient access, billing, coding, finance, or clinical operations (for respective modules). DESIRED ATTRIBUTES ITIL Foundation certification desired not required. Certifications in one or more Epic applications Experience in a large healthcare system or hospital setting. Experience with other healthcare applications and systems. Knowledge of healthcare regulations and compliance standards. Familiarity with cloud computing platforms (e.g., AWS, Azure). Experience with business intelligence and analytics tools. Advanced degree (Master's or higher) in a related field is a plus. Work Shift: Day Scheduled Weekly Hours : 40 Department IT Revenue Cycle Join us! if your passion is to work in a caring environment if you believe that learning is a life-long process if you strive for excellence and want to be among the best in the healthcare industry Equal Employment Opportunity OhioHealth is an equal opportunity employer and fully supports and maintains compliance with all state, federal, and local regulations. OhioHealth does not discriminate against associates or applicants because of race, color, genetic information, religion, sex, sexual orientation, gender identity or expression, age, ancestry, national origin, veteran status, military status, pregnancy, disability, marital status, familial status, or other characteristics protected by law. Equal employment is extended to all person in all aspects of the associate-employer relationship including recruitment, hiring, training, promotion, transfer, compensation, discipline, reduction in staff, termination, assignment of benefits, and any other term or condition of employment Remote Work Disclaimer: Positions marked as remote are only eligible for work from Ohio.
Epic Senior System Analyst - Beaker
OhioHealth Columbus, Ohio
We are more than a health system. We are a belief system. We believe wellness and sickness are both part of a lifelong partnership, and that everyone could use an expert guide. We work hard, care deeply and reach further to help people uncover their own power to be healthy. We inspire hope. We learn, grow, and achieve more - in our careers and in our communities. Job Description Summary: The Senior Systems Analyst Epic will play a crucial role in designing, building, testing, training, deploying, and supporting Epic applications to optimize clinical and operational workflows. This position requires a deep understanding of healthcare workflows, system integration, and project management to ensure the efficient operation of the healthcare system's IT infrastructure. Partners closely with operational leaders and end users to translate business requirements into reliable Epic configuration, integrations, and reporting-supporting safe patient care, efficient revenue cycle operations, and regulatory compliance while achieving Service Level Agreements (SLAs) relative to the supported applications. Provides technical expertise by enforcing the vision of the application and safeguarding the integrity and security of the application environment and training in collaboration and partnership with architects, tech leads and engineers. Leads process improvement activities related to Application Management and training for Epic and related third party applications. The Senior System Analyst Epic encompasses two closely related role focus areas: Application Build and Application Training. While responsibilities are similar, emphasis may vary based on team assignment. Responsibilities And Duties: Both RolesSystem Analysis and Design: Engage stakeholders to gather and refine requirements, map current-state workflows, and design Epic build that aligns with operational goals and policy. Create and maintain specifications, decision logs, and design documents for clear traceability and change control. Conduct gap analyses to identify configuration or workflow changes needed for upgrades, regulatory changes, or new initiatives. Project Management: Manage smaller projects related to system implementations and upgrades. Strong knowledge with various project management approaches, e.g. waterfall, agile. Ability to lead project teams in project methodology. Training and Documentation: Create and maintain comprehensive documentation for system configurations and processes. Mentor junior analysts and provide guidance on best practices. Application Build RoleApplication Build, Configuration, and Deployment: Configure records, master files, and tools (e.g., profiles, rules, security classes, workflows) aligned to approved design. Maintain environment parity and adhere to change management and build naming conventions. Develop and execute unit, integrated, and UAT test plans; log and resolve defects; document test evidence. Validate interfaces, printing, reporting, and downstream workflows; confirm regression coverage in upgrades. Coordinate release management, environment moves, and downtime procedures for upgrades and patches. Provide go-live and post-live hypercare, including rounding, office hours, tip sheets, and at-the-elbow support. Manage service requests and incidents ina timely manner; meet SLAs through robust triage and root-cause analysis. Provide advanced support for (Epic, Workday, Kronos,) and other applications. Collaborate with IT and clinical teams to integrate across IT portfolio with other IT systems (e.g., Epic, 3rd Party Imaging Applications, AI, etc.). Integration and Data Management: Collaborate with interface teams on HL7, FHIR, PDFs, CCD/CCDA, and other exchange workflows. Partner with analytics teams on Clarity/Caboodle extracts, registries, and operational reporting needs. Ensure data integrity and metric definitions are consistent across modules and stakeholders. Compliance & Risk: Support regulatory readiness (e.g., CMS, Joint Commission), audit needs, and policy alignment. Embed privacy/security controls, including sensitive record handling and audit trails. Contribute to ITIL-aligned incident, problem, change, and configuration management processes. Application Training RoleCurriculum Management: Design and implement customized training programs aligned with organizational strategy and operational goals Oversee maintenance, enhancement, and governance of the CareConnect curriculum Ensure curriculum accuracy, consistency, and alignment with organizational priorities Incorporate learner and stakeholder feedback into ongoing curriculum improvements Oversee the build, maintenance, and readiness of training environments Ensure clear and timely communication related to system releases and upgrades Request/Incident Management: Manage end user training related requests and incidents with professionalism and efficiency Evaluate, prioritize, assign, and resolve requests within established service expectations Document incidents and resolutions to support a comprehensive knowledge base Collaborate with IT and operational partners to identify trends and implement preventative improvements Refine support processes to enhance service quality and user experience Minimum Qualifications: Bachelor's Degree Additional Job Description: degree in computer science, Information Technology, Healthcare Administration, or a related field. Minimum of 5-7 years of experience in system analysis and support within a healthcare environment. In lieu of degree, 10+ years of experience in system analysis and support within a healthcare environment. SPECIALIZED KNOWLEDGE Required for Both Roles: Experience with Epic application(s) and healthcare workflows (clinical, revenue cycle or IT experience). Strong requirements gathering, workflow design, and testing skills. Familiarity with ITIL, change control, SDLC practices, system governance, and waterfall/agile project methodologies. Ability to communicate with clinical, operational stakeholders, and managed service providers and produce clear documentation. Proven track record of managing complex projects and leading cross-functional teams. Requirements for Application Training role: Epic Training Environment Build certified and 3+ years of experience 2 Epic Application Principal Trainer certifications Preferred for Application Build role: Current Epic Certification or Proficiency in one or more relevant module(s) (e.g., HB, PB, Cadence, Referrals, Orders, ClinDoc, Clarity). 3+ years of build Epic build and configuration experience Previous experience in a leadership or supervisory role. Experience with system integration, HL7, FHIR, and interface testing. Exposure to SQL/Clarity, Caboodle, SlicerDicer, or reporting tools (e.g., Radar, Reporting Workbench). Prior work in patient access, billing, coding, finance, or clinical operations (for respective modules). DESIRED ATTRIBUTES ITIL Foundation certification desired not required. Certifications in one or more Epic applications Experience in a large healthcare system or hospital setting. Experience with other healthcare applications and systems. Knowledge of healthcare regulations and compliance standards. Familiarity with cloud computing platforms (e.g., AWS, Azure). Experience with business intelligence and analytics tools. Advanced degree (Master's or higher) in a related field is a plus. Work Shift: Day Scheduled Weekly Hours : 40 Department IS Applications Join us! if your passion is to work in a caring environment if you believe that learning is a life-long process if you strive for excellence and want to be among the best in the healthcare industry Equal Employment Opportunity OhioHealth is an equal opportunity employer and fully supports and maintains compliance with all state, federal, and local regulations. OhioHealth does not discriminate against associates or applicants because of race, color, genetic information, religion, sex, sexual orientation, gender identity or expression, age, ancestry, national origin, veteran status, military status, pregnancy, disability, marital status, familial status, or other characteristics protected by law. Equal employment is extended to all person in all aspects of the associate-employer relationship including recruitment, hiring, training, promotion, transfer, compensation, discipline, reduction in staff, termination, assignment of benefits, and any other term or condition of employment Remote Work Disclaimer: Positions marked as remote are only eligible for work from Ohio.
08/07/2026
Full time
We are more than a health system. We are a belief system. We believe wellness and sickness are both part of a lifelong partnership, and that everyone could use an expert guide. We work hard, care deeply and reach further to help people uncover their own power to be healthy. We inspire hope. We learn, grow, and achieve more - in our careers and in our communities. Job Description Summary: The Senior Systems Analyst Epic will play a crucial role in designing, building, testing, training, deploying, and supporting Epic applications to optimize clinical and operational workflows. This position requires a deep understanding of healthcare workflows, system integration, and project management to ensure the efficient operation of the healthcare system's IT infrastructure. Partners closely with operational leaders and end users to translate business requirements into reliable Epic configuration, integrations, and reporting-supporting safe patient care, efficient revenue cycle operations, and regulatory compliance while achieving Service Level Agreements (SLAs) relative to the supported applications. Provides technical expertise by enforcing the vision of the application and safeguarding the integrity and security of the application environment and training in collaboration and partnership with architects, tech leads and engineers. Leads process improvement activities related to Application Management and training for Epic and related third party applications. The Senior System Analyst Epic encompasses two closely related role focus areas: Application Build and Application Training. While responsibilities are similar, emphasis may vary based on team assignment. Responsibilities And Duties: Both RolesSystem Analysis and Design: Engage stakeholders to gather and refine requirements, map current-state workflows, and design Epic build that aligns with operational goals and policy. Create and maintain specifications, decision logs, and design documents for clear traceability and change control. Conduct gap analyses to identify configuration or workflow changes needed for upgrades, regulatory changes, or new initiatives. Project Management: Manage smaller projects related to system implementations and upgrades. Strong knowledge with various project management approaches, e.g. waterfall, agile. Ability to lead project teams in project methodology. Training and Documentation: Create and maintain comprehensive documentation for system configurations and processes. Mentor junior analysts and provide guidance on best practices. Application Build RoleApplication Build, Configuration, and Deployment: Configure records, master files, and tools (e.g., profiles, rules, security classes, workflows) aligned to approved design. Maintain environment parity and adhere to change management and build naming conventions. Develop and execute unit, integrated, and UAT test plans; log and resolve defects; document test evidence. Validate interfaces, printing, reporting, and downstream workflows; confirm regression coverage in upgrades. Coordinate release management, environment moves, and downtime procedures for upgrades and patches. Provide go-live and post-live hypercare, including rounding, office hours, tip sheets, and at-the-elbow support. Manage service requests and incidents ina timely manner; meet SLAs through robust triage and root-cause analysis. Provide advanced support for (Epic, Workday, Kronos,) and other applications. Collaborate with IT and clinical teams to integrate across IT portfolio with other IT systems (e.g., Epic, 3rd Party Imaging Applications, AI, etc.). Integration and Data Management: Collaborate with interface teams on HL7, FHIR, PDFs, CCD/CCDA, and other exchange workflows. Partner with analytics teams on Clarity/Caboodle extracts, registries, and operational reporting needs. Ensure data integrity and metric definitions are consistent across modules and stakeholders. Compliance & Risk: Support regulatory readiness (e.g., CMS, Joint Commission), audit needs, and policy alignment. Embed privacy/security controls, including sensitive record handling and audit trails. Contribute to ITIL-aligned incident, problem, change, and configuration management processes. Application Training RoleCurriculum Management: Design and implement customized training programs aligned with organizational strategy and operational goals Oversee maintenance, enhancement, and governance of the CareConnect curriculum Ensure curriculum accuracy, consistency, and alignment with organizational priorities Incorporate learner and stakeholder feedback into ongoing curriculum improvements Oversee the build, maintenance, and readiness of training environments Ensure clear and timely communication related to system releases and upgrades Request/Incident Management: Manage end user training related requests and incidents with professionalism and efficiency Evaluate, prioritize, assign, and resolve requests within established service expectations Document incidents and resolutions to support a comprehensive knowledge base Collaborate with IT and operational partners to identify trends and implement preventative improvements Refine support processes to enhance service quality and user experience Minimum Qualifications: Bachelor's Degree Additional Job Description: degree in computer science, Information Technology, Healthcare Administration, or a related field. Minimum of 5-7 years of experience in system analysis and support within a healthcare environment. In lieu of degree, 10+ years of experience in system analysis and support within a healthcare environment. SPECIALIZED KNOWLEDGE Required for Both Roles: Experience with Epic application(s) and healthcare workflows (clinical, revenue cycle or IT experience). Strong requirements gathering, workflow design, and testing skills. Familiarity with ITIL, change control, SDLC practices, system governance, and waterfall/agile project methodologies. Ability to communicate with clinical, operational stakeholders, and managed service providers and produce clear documentation. Proven track record of managing complex projects and leading cross-functional teams. Requirements for Application Training role: Epic Training Environment Build certified and 3+ years of experience 2 Epic Application Principal Trainer certifications Preferred for Application Build role: Current Epic Certification or Proficiency in one or more relevant module(s) (e.g., HB, PB, Cadence, Referrals, Orders, ClinDoc, Clarity). 3+ years of build Epic build and configuration experience Previous experience in a leadership or supervisory role. Experience with system integration, HL7, FHIR, and interface testing. Exposure to SQL/Clarity, Caboodle, SlicerDicer, or reporting tools (e.g., Radar, Reporting Workbench). Prior work in patient access, billing, coding, finance, or clinical operations (for respective modules). DESIRED ATTRIBUTES ITIL Foundation certification desired not required. Certifications in one or more Epic applications Experience in a large healthcare system or hospital setting. Experience with other healthcare applications and systems. Knowledge of healthcare regulations and compliance standards. Familiarity with cloud computing platforms (e.g., AWS, Azure). Experience with business intelligence and analytics tools. Advanced degree (Master's or higher) in a related field is a plus. Work Shift: Day Scheduled Weekly Hours : 40 Department IS Applications Join us! if your passion is to work in a caring environment if you believe that learning is a life-long process if you strive for excellence and want to be among the best in the healthcare industry Equal Employment Opportunity OhioHealth is an equal opportunity employer and fully supports and maintains compliance with all state, federal, and local regulations. OhioHealth does not discriminate against associates or applicants because of race, color, genetic information, religion, sex, sexual orientation, gender identity or expression, age, ancestry, national origin, veteran status, military status, pregnancy, disability, marital status, familial status, or other characteristics protected by law. Equal employment is extended to all person in all aspects of the associate-employer relationship including recruitment, hiring, training, promotion, transfer, compensation, discipline, reduction in staff, termination, assignment of benefits, and any other term or condition of employment Remote Work Disclaimer: Positions marked as remote are only eligible for work from Ohio.
Epic Senior System Analyst - Sched/Reg (Grand Central, Prelude, Cadence, Welcome)
OhioHealth Columbus, Ohio
We are more than a health system. We are a belief system. We believe wellness and sickness are both part of a lifelong partnership, and that everyone could use an expert guide. We work hard, care deeply and reach further to help people uncover their own power to be healthy. We inspire hope. We learn, grow, and achieve more - in our careers and in our communities. Job Description Summary: The Senior Systems Analyst Epic will play a crucial role in designing, building, testing, training, deploying, and supporting Epic applications to optimize clinical and operational workflows. This position requires a deep understanding of healthcare workflows, system integration, and project management to ensure the efficient operation of the healthcare system's IT infrastructure. Partners closely with operational leaders and end users to translate business requirements into reliable Epic configuration, integrations, and reporting-supporting safe patient care, efficient revenue cycle operations, and regulatory compliance while achieving Service Level Agreements (SLAs) relative to the supported applications. Provides technical expertise by enforcing the vision of the application and safeguarding the integrity and security of the application environment and training in collaboration and partnership with architects, tech leads and engineers. Leads process improvement activities related to Application Management and training for Epic and related third party applications. The Senior System Analyst Epic encompasses two closely related role focus areas: Application Build and Application Training. While responsibilities are similar, emphasis may vary based on team assignment. Responsibilities And Duties: Both RolesSystem Analysis and Design: Engage stakeholders to gather and refine requirements, map current-state workflows, and design Epic build that aligns with operational goals and policy. Create and maintain specifications, decision logs, and design documents for clear traceability and change control. Conduct gap analyses to identify configuration or workflow changes needed for upgrades, regulatory changes, or new initiatives. Project Management: Manage smaller projects related to system implementations and upgrades. Strong knowledge with various project management approaches, e.g. waterfall, agile. Ability to lead project teams in project methodology. Training and Documentation: Create and maintain comprehensive documentation for system configurations and processes. Mentor junior analysts and provide guidance on best practices. Application Build RoleApplication Build, Configuration, and Deployment: Configure records, master files, and tools (e.g., profiles, rules, security classes, workflows) aligned to approved design. Maintain environment parity and adhere to change management and build naming conventions. Develop and execute unit, integrated, and UAT test plans; log and resolve defects; document test evidence. Validate interfaces, printing, reporting, and downstream workflows; confirm regression coverage in upgrades. Coordinate release management, environment moves, and downtime procedures for upgrades and patches. Provide go-live and post-live hypercare, including rounding, office hours, tip sheets, and at-the-elbow support. Manage service requests and incidents ina timely manner; meet SLAs through robust triage and root-cause analysis. Provide advanced support for (Epic, Workday, Kronos,) and other applications. Collaborate with IT and clinical teams to integrate across IT portfolio with other IT systems (e.g., Epic, 3rd Party Imaging Applications, AI, etc.). Integration and Data Management: Collaborate with interface teams on HL7, FHIR, PDFs, CCD/CCDA, and other exchange workflows. Partner with analytics teams on Clarity/Caboodle extracts, registries, and operational reporting needs. Ensure data integrity and metric definitions are consistent across modules and stakeholders. Compliance & Risk: Support regulatory readiness (e.g., CMS, Joint Commission), audit needs, and policy alignment. Embed privacy/security controls, including sensitive record handling and audit trails. Contribute to ITIL-aligned incident, problem, change, and configuration management processes. Application Training RoleCurriculum Management: Design and implement customized training programs aligned with organizational strategy and operational goals Oversee maintenance, enhancement, and governance of the CareConnect curriculum Ensure curriculum accuracy, consistency, and alignment with organizational priorities Incorporate learner and stakeholder feedback into ongoing curriculum improvements Oversee the build, maintenance, and readiness of training environments Ensure clear and timely communication related to system releases and upgrades Request/Incident Management: Manage end user training related requests and incidents with professionalism and efficiency Evaluate, prioritize, assign, and resolve requests within established service expectations Document incidents and resolutions to support a comprehensive knowledge base Collaborate with IT and operational partners to identify trends and implement preventative improvements Refine support processes to enhance service quality and user experience Minimum Qualifications: Bachelor's Degree Additional Job Description: degree in computer science, Information Technology, Healthcare Administration, or a related field. Minimum of 5-7 years of experience in system analysis and support within a healthcare environment. In lieu of degree, 10+ years of experience in system analysis and support within a healthcare environment. SPECIALIZED KNOWLEDGE Required for Both Roles: Experience with Epic application(s) and healthcare workflows (clinical, revenue cycle or IT experience). Strong requirements gathering, workflow design, and testing skills. Familiarity with ITIL, change control, SDLC practices, system governance, and waterfall/agile project methodologies. Ability to communicate with clinical, operational stakeholders, and managed service providers and produce clear documentation. Proven track record of managing complex projects and leading cross-functional teams. Requirements for Application Training role: Epic Training Environment Build certified and 3+ years of experience 2 Epic Application Principal Trainer certifications Preferred for Application Build role: Current Epic Certification or Proficiency in one or more relevant module(s) (e.g., HB, PB, Cadence, Referrals, Orders, ClinDoc, Clarity). 3+ years of build Epic build and configuration experience Previous experience in a leadership or supervisory role. Experience with system integration, HL7, FHIR, and interface testing. Exposure to SQL/Clarity, Caboodle, SlicerDicer, or reporting tools (e.g., Radar, Reporting Workbench). Prior work in patient access, billing, coding, finance, or clinical operations (for respective modules). DESIRED ATTRIBUTES ITIL Foundation certification desired not required. Certifications in one or more Epic applications Experience in a large healthcare system or hospital setting. Experience with other healthcare applications and systems. Knowledge of healthcare regulations and compliance standards. Familiarity with cloud computing platforms (e.g., AWS, Azure). Experience with business intelligence and analytics tools. Advanced degree (Master's or higher) in a related field is a plus. Work Shift: Day Scheduled Weekly Hours : 40 Department IT Revenue Cycle Join us! if your passion is to work in a caring environment if you believe that learning is a life-long process if you strive for excellence and want to be among the best in the healthcare industry Equal Employment Opportunity OhioHealth is an equal opportunity employer and fully supports and maintains compliance with all state, federal, and local regulations. OhioHealth does not discriminate against associates or applicants because of race, color, genetic information, religion, sex, sexual orientation, gender identity or expression, age, ancestry, national origin, veteran status, military status, pregnancy, disability, marital status, familial status, or other characteristics protected by law. Equal employment is extended to all person in all aspects of the associate-employer relationship including recruitment, hiring, training, promotion, transfer, compensation, discipline, reduction in staff, termination, assignment of benefits, and any other term or condition of employment Remote Work Disclaimer: Positions marked as remote are only eligible for work from Ohio.
08/07/2026
Full time
We are more than a health system. We are a belief system. We believe wellness and sickness are both part of a lifelong partnership, and that everyone could use an expert guide. We work hard, care deeply and reach further to help people uncover their own power to be healthy. We inspire hope. We learn, grow, and achieve more - in our careers and in our communities. Job Description Summary: The Senior Systems Analyst Epic will play a crucial role in designing, building, testing, training, deploying, and supporting Epic applications to optimize clinical and operational workflows. This position requires a deep understanding of healthcare workflows, system integration, and project management to ensure the efficient operation of the healthcare system's IT infrastructure. Partners closely with operational leaders and end users to translate business requirements into reliable Epic configuration, integrations, and reporting-supporting safe patient care, efficient revenue cycle operations, and regulatory compliance while achieving Service Level Agreements (SLAs) relative to the supported applications. Provides technical expertise by enforcing the vision of the application and safeguarding the integrity and security of the application environment and training in collaboration and partnership with architects, tech leads and engineers. Leads process improvement activities related to Application Management and training for Epic and related third party applications. The Senior System Analyst Epic encompasses two closely related role focus areas: Application Build and Application Training. While responsibilities are similar, emphasis may vary based on team assignment. Responsibilities And Duties: Both RolesSystem Analysis and Design: Engage stakeholders to gather and refine requirements, map current-state workflows, and design Epic build that aligns with operational goals and policy. Create and maintain specifications, decision logs, and design documents for clear traceability and change control. Conduct gap analyses to identify configuration or workflow changes needed for upgrades, regulatory changes, or new initiatives. Project Management: Manage smaller projects related to system implementations and upgrades. Strong knowledge with various project management approaches, e.g. waterfall, agile. Ability to lead project teams in project methodology. Training and Documentation: Create and maintain comprehensive documentation for system configurations and processes. Mentor junior analysts and provide guidance on best practices. Application Build RoleApplication Build, Configuration, and Deployment: Configure records, master files, and tools (e.g., profiles, rules, security classes, workflows) aligned to approved design. Maintain environment parity and adhere to change management and build naming conventions. Develop and execute unit, integrated, and UAT test plans; log and resolve defects; document test evidence. Validate interfaces, printing, reporting, and downstream workflows; confirm regression coverage in upgrades. Coordinate release management, environment moves, and downtime procedures for upgrades and patches. Provide go-live and post-live hypercare, including rounding, office hours, tip sheets, and at-the-elbow support. Manage service requests and incidents ina timely manner; meet SLAs through robust triage and root-cause analysis. Provide advanced support for (Epic, Workday, Kronos,) and other applications. Collaborate with IT and clinical teams to integrate across IT portfolio with other IT systems (e.g., Epic, 3rd Party Imaging Applications, AI, etc.). Integration and Data Management: Collaborate with interface teams on HL7, FHIR, PDFs, CCD/CCDA, and other exchange workflows. Partner with analytics teams on Clarity/Caboodle extracts, registries, and operational reporting needs. Ensure data integrity and metric definitions are consistent across modules and stakeholders. Compliance & Risk: Support regulatory readiness (e.g., CMS, Joint Commission), audit needs, and policy alignment. Embed privacy/security controls, including sensitive record handling and audit trails. Contribute to ITIL-aligned incident, problem, change, and configuration management processes. Application Training RoleCurriculum Management: Design and implement customized training programs aligned with organizational strategy and operational goals Oversee maintenance, enhancement, and governance of the CareConnect curriculum Ensure curriculum accuracy, consistency, and alignment with organizational priorities Incorporate learner and stakeholder feedback into ongoing curriculum improvements Oversee the build, maintenance, and readiness of training environments Ensure clear and timely communication related to system releases and upgrades Request/Incident Management: Manage end user training related requests and incidents with professionalism and efficiency Evaluate, prioritize, assign, and resolve requests within established service expectations Document incidents and resolutions to support a comprehensive knowledge base Collaborate with IT and operational partners to identify trends and implement preventative improvements Refine support processes to enhance service quality and user experience Minimum Qualifications: Bachelor's Degree Additional Job Description: degree in computer science, Information Technology, Healthcare Administration, or a related field. Minimum of 5-7 years of experience in system analysis and support within a healthcare environment. In lieu of degree, 10+ years of experience in system analysis and support within a healthcare environment. SPECIALIZED KNOWLEDGE Required for Both Roles: Experience with Epic application(s) and healthcare workflows (clinical, revenue cycle or IT experience). Strong requirements gathering, workflow design, and testing skills. Familiarity with ITIL, change control, SDLC practices, system governance, and waterfall/agile project methodologies. Ability to communicate with clinical, operational stakeholders, and managed service providers and produce clear documentation. Proven track record of managing complex projects and leading cross-functional teams. Requirements for Application Training role: Epic Training Environment Build certified and 3+ years of experience 2 Epic Application Principal Trainer certifications Preferred for Application Build role: Current Epic Certification or Proficiency in one or more relevant module(s) (e.g., HB, PB, Cadence, Referrals, Orders, ClinDoc, Clarity). 3+ years of build Epic build and configuration experience Previous experience in a leadership or supervisory role. Experience with system integration, HL7, FHIR, and interface testing. Exposure to SQL/Clarity, Caboodle, SlicerDicer, or reporting tools (e.g., Radar, Reporting Workbench). Prior work in patient access, billing, coding, finance, or clinical operations (for respective modules). DESIRED ATTRIBUTES ITIL Foundation certification desired not required. Certifications in one or more Epic applications Experience in a large healthcare system or hospital setting. Experience with other healthcare applications and systems. Knowledge of healthcare regulations and compliance standards. Familiarity with cloud computing platforms (e.g., AWS, Azure). Experience with business intelligence and analytics tools. Advanced degree (Master's or higher) in a related field is a plus. Work Shift: Day Scheduled Weekly Hours : 40 Department IT Revenue Cycle Join us! if your passion is to work in a caring environment if you believe that learning is a life-long process if you strive for excellence and want to be among the best in the healthcare industry Equal Employment Opportunity OhioHealth is an equal opportunity employer and fully supports and maintains compliance with all state, federal, and local regulations. OhioHealth does not discriminate against associates or applicants because of race, color, genetic information, religion, sex, sexual orientation, gender identity or expression, age, ancestry, national origin, veteran status, military status, pregnancy, disability, marital status, familial status, or other characteristics protected by law. Equal employment is extended to all person in all aspects of the associate-employer relationship including recruitment, hiring, training, promotion, transfer, compensation, discipline, reduction in staff, termination, assignment of benefits, and any other term or condition of employment Remote Work Disclaimer: Positions marked as remote are only eligible for work from Ohio.
Collins Aerospace
Principal Systems Engineer (ONSITE)
Collins Aerospace Framingham, Massachusetts
Date Posted: 2026-06-30 Country: United States of America Location: US-MA-MARLBOROUGH-MA2 1001 Boston Post Rd BLDG 2 Position Role Type: Onsite U.S. Citizen, U.S. Person, or Immigration Status Requirements: Active and transferable U.S. government issued security clearance is required prior to start date. U.S. citizenship is required, as only U.S. citizens are eligible for a security clearance Security Clearance Type: Secret - Current Security Clearance Status: Active and existing security clearance required on day 1 Raytheon Company, Managed by Collins Aerospace Collins Aerospace, an RTX company, is a leader in technologically advanced and intelligent solutions for the global aerospace and defense industry. Collins Aerospace has the capabilities, comprehensive portfolio, and expertise to solve customers' toughest challenges and to meet the demands of a rapidly evolving global market. The Strategic Communications team is seeking an experienced Principal Systems Engineers in a role committed to creating creative and cost-effective solutions for our ground and airborne systems. As part of Collins Aerospace, Mission Systems organization, we specialize in developing advanced communication systems, ground and flight computers, sensors, cyber and software solutions, as well as providing integration of Mission Systems. As part of the Strategic Communications Department, the Systems Engineering department supports a variety of communications systems including SATCOM (including AEHF, EHF, X-Band, Ka-Band, Ku-Band, C-Band, and PTW), Line-of-Site (LOS) Radio Terminals and Secure Switching Networks. What You Will Do • Oversee the development of full lifecycle solutions from CONOPS to Validation • Act as a Subject Matter Expert within discipline with advanced to expert knowledge of work area • Oversee and perform lab activities including definition, setup, configuration management, and testing • Ensure Modeling, Hardware, and Software Interfaces utilize a scalable ontology • Oversee and support the Integration of Solutions within their target environment • Coach, review, and delegate work of lower-level professional • Contribute to the development of goals of the discipline and planning efforts (Cost and Schedule) • Influence others regarding policies, practices, and procedures • Manage moderately sized projects or processes • Manage the entrance and exit criteria of Design Reviews, Integration, Dry Run, and Formal Qualification Testing • Review, moderate and document major changes in systems or processes to solve difficult and often complex problems • Analyze and document system behaviors • Support system trade studies, requirements analysis, allocation to subsystems Sign-on Bonus Eligible Qualifications You Must Have • Strong integration and test experience including test procedure development, test execution, test reporting, and test automation • Knowledge of or application of Earned Value Management System (EVMS) • Proficient in tooling to include Microsoft products, or tasking boards (Jira, IBM EWM, etc.) • Active and transferable U.S. government issued SECRET security clearance is required prior to start date • U.S. citizenship is required, as only U.S. citizens are eligible for a security clearance • Typically requires a degree in Science, Technology, Engineering or Mathematics (STEM) and minimum 8 years prior relevant experience or an Advanced Degree in a related field and minimum 5 years of experience Qualifications We Prefer • Experience in Communication Radio and Systems: SATCOM, LOS/BLOS, AEHF, PTW, or V/UHF • Experience in Environmental Qualification Testing (EQT) • Proficient in tooling to include CAMEO, Rhapsody • Experience in proposal support including writing Basis of Estimates (BOEs) • Experience in System Level Integration, Verification, and Validation (IV&V) for ground based, ship, submarine, or airborne platforms • Experience in Virtual Machine design and deployment • Excellent communication skills (written, verbal, and presentation) and ability to effectively communicate with IPT leaders, hardware and software development engineers, specialty engineers, program managers, and our customers What We Offer • Medical, dental, and vision insurance • Three weeks of vacation for newly hired employees • Generous 401(k) plan that includes employer matching funds and separate employer retirement contribution, including a Lifetime Income Strategy option • Tuition reimbursement program • Student Loan Repayment Program • Life insurance and disability coverage • Optional coverages you can buy pet insurance, home and auto insurance, additional life and accident insurance, critical illness insurance, group legal, ID theft protection • Birth, adoption, parental leave benefits • Ovia Health, fertility, and family planning • Adoption Assistance • Autism Benefit • Employee Assistance Plan, including up to 10 free counseling sessions • Healthy You Incentives, wellness rewards program • Doctor on Demand, virtual doctor visits • Bright Horizons, child and elder care services • Teladoc Medical Experts, second opinion program • This position is eligible for relocation assistance • And more! Learn More & Apply Now! Do you want to be a part of something bigger? A team whose impact stretches across the world, and even beyond? At Collins Aerospace, our Mission Systems team helps civilian, military and government customers complete their most complex missions - whatever and wherever they may be. Our customers depend on us for intelligent and secure communications, missionized systems for specialized aircraft and spacecraft and collaborative space solutions. By joining our team, you'll have your own critical part to play in ensuring our customer succeeds today while anticipating their needs for tomorrow. Are you up for the challenge? Join our mission today. Please ensure the role type (defined below) is appropriate for your needs before applying to this role. ONSITE: Employees who are working in Onsite roles will work primarily onsite. This includes all production and maintenance employees, as they are essential to the development of our products. At Collins, the paths we pave together lead to limitless possibility. And the bonds we form - with our customers and with each other propel us all higher, again and again. Apply now and be part of the team that's redefining aerospace, every day. Employee Referral Eligible As part of our commitment to maintaining a secure hiring process, candidates may be asked to attend select steps of the interview process in-person at one of our office locations, regardless of whether the role is designated as on-site, hybrid or remote. The salary range for this role is 107,500 USD - 204,500 USD. The salary range provided is a good faith estimate representative of all experience levels. RTX considers several factors when extending an offer, including but not limited to, the role, function and associated responsibilities, a candidate's work experience, location, education/training, and key skills.Hired applicants may be eligible for benefits, including but not limited to, medical, dental, vision, life insurance, short-term disability, long-term disability, 401(k) match, flexible spending accounts, flexible work schedules, employee assistance program, Employee Scholar Program, parental leave, paid time off, and holidays. Specific benefits are dependent upon the specific business unit as well as whether or not the position is covered by a collective-bargaining agreement.Hired applicants may be eligible for annual short-term and/or long-term incentive compensation programs depending on the level of the position and whether or not it is covered by a collective-bargaining agreement. Payments under these annual programs are not guaranteed and are dependent upon a variety of factors including, but not limited to, individual performance, business unit performance, and/or the company's performance.This role is a U.S.-based role. If the successful candidate resides in a U.S. territory, the appropriate pay structure and benefits will apply.RTX anticipates the application window closing approximately 40 days from the date the notice was posted. However, factors such as candidate flow and business necessity may require RTX to shorten or extend the application window. RTX is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or veteran status, or any other applicable state or federal protected class. RTX provides affirmative action in employment for qualified Individuals with a Disability and Protected Veterans in compliance with Section 503 of the Rehabilitation Act and the Vietnam Era Veterans' Readjustment Assistance Act. Privacy Policy and Terms: Click on this link to read the Policy and Terms
08/07/2026
Full time
Date Posted: 2026-06-30 Country: United States of America Location: US-MA-MARLBOROUGH-MA2 1001 Boston Post Rd BLDG 2 Position Role Type: Onsite U.S. Citizen, U.S. Person, or Immigration Status Requirements: Active and transferable U.S. government issued security clearance is required prior to start date. U.S. citizenship is required, as only U.S. citizens are eligible for a security clearance Security Clearance Type: Secret - Current Security Clearance Status: Active and existing security clearance required on day 1 Raytheon Company, Managed by Collins Aerospace Collins Aerospace, an RTX company, is a leader in technologically advanced and intelligent solutions for the global aerospace and defense industry. Collins Aerospace has the capabilities, comprehensive portfolio, and expertise to solve customers' toughest challenges and to meet the demands of a rapidly evolving global market. The Strategic Communications team is seeking an experienced Principal Systems Engineers in a role committed to creating creative and cost-effective solutions for our ground and airborne systems. As part of Collins Aerospace, Mission Systems organization, we specialize in developing advanced communication systems, ground and flight computers, sensors, cyber and software solutions, as well as providing integration of Mission Systems. As part of the Strategic Communications Department, the Systems Engineering department supports a variety of communications systems including SATCOM (including AEHF, EHF, X-Band, Ka-Band, Ku-Band, C-Band, and PTW), Line-of-Site (LOS) Radio Terminals and Secure Switching Networks. What You Will Do • Oversee the development of full lifecycle solutions from CONOPS to Validation • Act as a Subject Matter Expert within discipline with advanced to expert knowledge of work area • Oversee and perform lab activities including definition, setup, configuration management, and testing • Ensure Modeling, Hardware, and Software Interfaces utilize a scalable ontology • Oversee and support the Integration of Solutions within their target environment • Coach, review, and delegate work of lower-level professional • Contribute to the development of goals of the discipline and planning efforts (Cost and Schedule) • Influence others regarding policies, practices, and procedures • Manage moderately sized projects or processes • Manage the entrance and exit criteria of Design Reviews, Integration, Dry Run, and Formal Qualification Testing • Review, moderate and document major changes in systems or processes to solve difficult and often complex problems • Analyze and document system behaviors • Support system trade studies, requirements analysis, allocation to subsystems Sign-on Bonus Eligible Qualifications You Must Have • Strong integration and test experience including test procedure development, test execution, test reporting, and test automation • Knowledge of or application of Earned Value Management System (EVMS) • Proficient in tooling to include Microsoft products, or tasking boards (Jira, IBM EWM, etc.) • Active and transferable U.S. government issued SECRET security clearance is required prior to start date • U.S. citizenship is required, as only U.S. citizens are eligible for a security clearance • Typically requires a degree in Science, Technology, Engineering or Mathematics (STEM) and minimum 8 years prior relevant experience or an Advanced Degree in a related field and minimum 5 years of experience Qualifications We Prefer • Experience in Communication Radio and Systems: SATCOM, LOS/BLOS, AEHF, PTW, or V/UHF • Experience in Environmental Qualification Testing (EQT) • Proficient in tooling to include CAMEO, Rhapsody • Experience in proposal support including writing Basis of Estimates (BOEs) • Experience in System Level Integration, Verification, and Validation (IV&V) for ground based, ship, submarine, or airborne platforms • Experience in Virtual Machine design and deployment • Excellent communication skills (written, verbal, and presentation) and ability to effectively communicate with IPT leaders, hardware and software development engineers, specialty engineers, program managers, and our customers What We Offer • Medical, dental, and vision insurance • Three weeks of vacation for newly hired employees • Generous 401(k) plan that includes employer matching funds and separate employer retirement contribution, including a Lifetime Income Strategy option • Tuition reimbursement program • Student Loan Repayment Program • Life insurance and disability coverage • Optional coverages you can buy pet insurance, home and auto insurance, additional life and accident insurance, critical illness insurance, group legal, ID theft protection • Birth, adoption, parental leave benefits • Ovia Health, fertility, and family planning • Adoption Assistance • Autism Benefit • Employee Assistance Plan, including up to 10 free counseling sessions • Healthy You Incentives, wellness rewards program • Doctor on Demand, virtual doctor visits • Bright Horizons, child and elder care services • Teladoc Medical Experts, second opinion program • This position is eligible for relocation assistance • And more! Learn More & Apply Now! Do you want to be a part of something bigger? A team whose impact stretches across the world, and even beyond? At Collins Aerospace, our Mission Systems team helps civilian, military and government customers complete their most complex missions - whatever and wherever they may be. Our customers depend on us for intelligent and secure communications, missionized systems for specialized aircraft and spacecraft and collaborative space solutions. By joining our team, you'll have your own critical part to play in ensuring our customer succeeds today while anticipating their needs for tomorrow. Are you up for the challenge? Join our mission today. Please ensure the role type (defined below) is appropriate for your needs before applying to this role. ONSITE: Employees who are working in Onsite roles will work primarily onsite. This includes all production and maintenance employees, as they are essential to the development of our products. At Collins, the paths we pave together lead to limitless possibility. And the bonds we form - with our customers and with each other propel us all higher, again and again. Apply now and be part of the team that's redefining aerospace, every day. Employee Referral Eligible As part of our commitment to maintaining a secure hiring process, candidates may be asked to attend select steps of the interview process in-person at one of our office locations, regardless of whether the role is designated as on-site, hybrid or remote. The salary range for this role is 107,500 USD - 204,500 USD. The salary range provided is a good faith estimate representative of all experience levels. RTX considers several factors when extending an offer, including but not limited to, the role, function and associated responsibilities, a candidate's work experience, location, education/training, and key skills.Hired applicants may be eligible for benefits, including but not limited to, medical, dental, vision, life insurance, short-term disability, long-term disability, 401(k) match, flexible spending accounts, flexible work schedules, employee assistance program, Employee Scholar Program, parental leave, paid time off, and holidays. Specific benefits are dependent upon the specific business unit as well as whether or not the position is covered by a collective-bargaining agreement.Hired applicants may be eligible for annual short-term and/or long-term incentive compensation programs depending on the level of the position and whether or not it is covered by a collective-bargaining agreement. Payments under these annual programs are not guaranteed and are dependent upon a variety of factors including, but not limited to, individual performance, business unit performance, and/or the company's performance.This role is a U.S.-based role. If the successful candidate resides in a U.S. territory, the appropriate pay structure and benefits will apply.RTX anticipates the application window closing approximately 40 days from the date the notice was posted. However, factors such as candidate flow and business necessity may require RTX to shorten or extend the application window. RTX is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or veteran status, or any other applicable state or federal protected class. RTX provides affirmative action in employment for qualified Individuals with a Disability and Protected Veterans in compliance with Section 503 of the Rehabilitation Act and the Vietnam Era Veterans' Readjustment Assistance Act. Privacy Policy and Terms: Click on this link to read the Policy and Terms
Epic Senior Systems Analyst - Homecare Billing, Hospital Billing, Hospital Claims
OhioHealth Columbus, Ohio
We are more than a health system. We are a belief system. We believe wellness and sickness are both part of a lifelong partnership, and that everyone could use an expert guide. We work hard, care deeply and reach further to help people uncover their own power to be healthy. We inspire hope. We learn, grow, and achieve more - in our careers and in our communities. Job Description Summary: The Senior Systems Analyst Epic will play a crucial role in designing, building, testing, training, deploying, and supporting Epic applications to optimize clinical and operational workflows. This position requires a deep understanding of healthcare workflows, system integration, and project management to ensure the efficient operation of the healthcare system's IT infrastructure. Partners closely with operational leaders and end users to translate business requirements into reliable Epic configuration, integrations, and reporting-supporting safe patient care, efficient revenue cycle operations, and regulatory compliance while achieving Service Level Agreements (SLAs) relative to the supported applications. Provides technical expertise by enforcing the vision of the application and safeguarding the integrity and security of the application environment and training in collaboration and partnership with architects, tech leads and engineers. Leads process improvement activities related to Application Management and training for Epic and related third party applications. The Senior System Analyst Epic encompasses two closely related role focus areas: Application Build and Application Training. While responsibilities are similar, emphasis may vary based on team assignment. Responsibilities And Duties: Both RolesSystem Analysis and Design: Engage stakeholders to gather and refine requirements, map current-state workflows, and design Epic build that aligns with operational goals and policy. Create and maintain specifications, decision logs, and design documents for clear traceability and change control. Conduct gap analyses to identify configuration or workflow changes needed for upgrades, regulatory changes, or new initiatives. Project Management: Manage smaller projects related to system implementations and upgrades. Strong knowledge with various project management approaches, e.g. waterfall, agile. Ability to lead project teams in project methodology. Training and Documentation: Create and maintain comprehensive documentation for system configurations and processes. Mentor junior analysts and provide guidance on best practices. Application Build RoleApplication Build, Configuration, and Deployment: Configure records, master files, and tools (e.g., profiles, rules, security classes, workflows) aligned to approved design. Maintain environment parity and adhere to change management and build naming conventions. Develop and execute unit, integrated, and UAT test plans; log and resolve defects; document test evidence. Validate interfaces, printing, reporting, and downstream workflows; confirm regression coverage in upgrades. Coordinate release management, environment moves, and downtime procedures for upgrades and patches. Provide go-live and post-live hypercare, including rounding, office hours, tip sheets, and at-the-elbow support. Manage service requests and incidents ina timely manner; meet SLAs through robust triage and root-cause analysis. Provide advanced support for (Epic, Workday, Kronos,) and other applications. Collaborate with IT and clinical teams to integrate across IT portfolio with other IT systems (e.g., Epic, 3rd Party Imaging Applications, AI, etc.). Integration and Data Management: Collaborate with interface teams on HL7, FHIR, PDFs, CCD/CCDA, and other exchange workflows. Partner with analytics teams on Clarity/Caboodle extracts, registries, and operational reporting needs. Ensure data integrity and metric definitions are consistent across modules and stakeholders. Compliance & Risk: Support regulatory readiness (e.g., CMS, Joint Commission), audit needs, and policy alignment. Embed privacy/security controls, including sensitive record handling and audit trails. Contribute to ITIL-aligned incident, problem, change, and configuration management processes. Application Training RoleCurriculum Management: Design and implement customized training programs aligned with organizational strategy and operational goals Oversee maintenance, enhancement, and governance of the CareConnect curriculum Ensure curriculum accuracy, consistency, and alignment with organizational priorities Incorporate learner and stakeholder feedback into ongoing curriculum improvements Oversee the build, maintenance, and readiness of training environments Ensure clear and timely communication related to system releases and upgrades Request/Incident Management: Manage end user training related requests and incidents with professionalism and efficiency Evaluate, prioritize, assign, and resolve requests within established service expectations Document incidents and resolutions to support a comprehensive knowledge base Collaborate with IT and operational partners to identify trends and implement preventative improvements Refine support processes to enhance service quality and user experience Minimum Qualifications: Bachelor's Degree Additional Job Description: degree in computer science, Information Technology, Healthcare Administration, or a related field. Minimum of 5-7 years of experience in system analysis and support within a healthcare environment. In lieu of degree, 10+ years of experience in system analysis and support within a healthcare environment. SPECIALIZED KNOWLEDGE Required for Both Roles: Experience with Epic application(s) and healthcare workflows (clinical, revenue cycle or IT experience). Strong requirements gathering, workflow design, and testing skills. Familiarity with ITIL, change control, SDLC practices, system governance, and waterfall/agile project methodologies. Ability to communicate with clinical, operational stakeholders, and managed service providers and produce clear documentation. Proven track record of managing complex projects and leading cross-functional teams. Requirements for Application Training role: Epic Training Environment Build certified and 3+ years of experience 2 Epic Application Principal Trainer certifications Preferred for Application Build role: Current Epic Certification or Proficiency in one or more relevant module(s) (e.g., HB, PB, Cadence, Referrals, Orders, ClinDoc, Clarity). 3+ years of build Epic build and configuration experience Previous experience in a leadership or supervisory role. Experience with system integration, HL7, FHIR, and interface testing. Exposure to SQL/Clarity, Caboodle, SlicerDicer, or reporting tools (e.g., Radar, Reporting Workbench). Prior work in patient access, billing, coding, finance, or clinical operations (for respective modules). DESIRED ATTRIBUTES ITIL Foundation certification desired not required. Certifications in one or more Epic applications Experience in a large healthcare system or hospital setting. Experience with other healthcare applications and systems. Knowledge of healthcare regulations and compliance standards. Familiarity with cloud computing platforms (e.g., AWS, Azure). Experience with business intelligence and analytics tools. Advanced degree (Master's or higher) in a related field is a plus. Work Shift: Day Scheduled Weekly Hours : 40 Department IT Revenue Cycle Join us! if your passion is to work in a caring environment if you believe that learning is a life-long process if you strive for excellence and want to be among the best in the healthcare industry Equal Employment Opportunity OhioHealth is an equal opportunity employer and fully supports and maintains compliance with all state, federal, and local regulations. OhioHealth does not discriminate against associates or applicants because of race, color, genetic information, religion, sex, sexual orientation, gender identity or expression, age, ancestry, national origin, veteran status, military status, pregnancy, disability, marital status, familial status, or other characteristics protected by law. Equal employment is extended to all person in all aspects of the associate-employer relationship including recruitment, hiring, training, promotion, transfer, compensation, discipline, reduction in staff, termination, assignment of benefits, and any other term or condition of employment Remote Work Disclaimer: Positions marked as remote are only eligible for work from Ohio.
08/07/2026
Full time
We are more than a health system. We are a belief system. We believe wellness and sickness are both part of a lifelong partnership, and that everyone could use an expert guide. We work hard, care deeply and reach further to help people uncover their own power to be healthy. We inspire hope. We learn, grow, and achieve more - in our careers and in our communities. Job Description Summary: The Senior Systems Analyst Epic will play a crucial role in designing, building, testing, training, deploying, and supporting Epic applications to optimize clinical and operational workflows. This position requires a deep understanding of healthcare workflows, system integration, and project management to ensure the efficient operation of the healthcare system's IT infrastructure. Partners closely with operational leaders and end users to translate business requirements into reliable Epic configuration, integrations, and reporting-supporting safe patient care, efficient revenue cycle operations, and regulatory compliance while achieving Service Level Agreements (SLAs) relative to the supported applications. Provides technical expertise by enforcing the vision of the application and safeguarding the integrity and security of the application environment and training in collaboration and partnership with architects, tech leads and engineers. Leads process improvement activities related to Application Management and training for Epic and related third party applications. The Senior System Analyst Epic encompasses two closely related role focus areas: Application Build and Application Training. While responsibilities are similar, emphasis may vary based on team assignment. Responsibilities And Duties: Both RolesSystem Analysis and Design: Engage stakeholders to gather and refine requirements, map current-state workflows, and design Epic build that aligns with operational goals and policy. Create and maintain specifications, decision logs, and design documents for clear traceability and change control. Conduct gap analyses to identify configuration or workflow changes needed for upgrades, regulatory changes, or new initiatives. Project Management: Manage smaller projects related to system implementations and upgrades. Strong knowledge with various project management approaches, e.g. waterfall, agile. Ability to lead project teams in project methodology. Training and Documentation: Create and maintain comprehensive documentation for system configurations and processes. Mentor junior analysts and provide guidance on best practices. Application Build RoleApplication Build, Configuration, and Deployment: Configure records, master files, and tools (e.g., profiles, rules, security classes, workflows) aligned to approved design. Maintain environment parity and adhere to change management and build naming conventions. Develop and execute unit, integrated, and UAT test plans; log and resolve defects; document test evidence. Validate interfaces, printing, reporting, and downstream workflows; confirm regression coverage in upgrades. Coordinate release management, environment moves, and downtime procedures for upgrades and patches. Provide go-live and post-live hypercare, including rounding, office hours, tip sheets, and at-the-elbow support. Manage service requests and incidents ina timely manner; meet SLAs through robust triage and root-cause analysis. Provide advanced support for (Epic, Workday, Kronos,) and other applications. Collaborate with IT and clinical teams to integrate across IT portfolio with other IT systems (e.g., Epic, 3rd Party Imaging Applications, AI, etc.). Integration and Data Management: Collaborate with interface teams on HL7, FHIR, PDFs, CCD/CCDA, and other exchange workflows. Partner with analytics teams on Clarity/Caboodle extracts, registries, and operational reporting needs. Ensure data integrity and metric definitions are consistent across modules and stakeholders. Compliance & Risk: Support regulatory readiness (e.g., CMS, Joint Commission), audit needs, and policy alignment. Embed privacy/security controls, including sensitive record handling and audit trails. Contribute to ITIL-aligned incident, problem, change, and configuration management processes. Application Training RoleCurriculum Management: Design and implement customized training programs aligned with organizational strategy and operational goals Oversee maintenance, enhancement, and governance of the CareConnect curriculum Ensure curriculum accuracy, consistency, and alignment with organizational priorities Incorporate learner and stakeholder feedback into ongoing curriculum improvements Oversee the build, maintenance, and readiness of training environments Ensure clear and timely communication related to system releases and upgrades Request/Incident Management: Manage end user training related requests and incidents with professionalism and efficiency Evaluate, prioritize, assign, and resolve requests within established service expectations Document incidents and resolutions to support a comprehensive knowledge base Collaborate with IT and operational partners to identify trends and implement preventative improvements Refine support processes to enhance service quality and user experience Minimum Qualifications: Bachelor's Degree Additional Job Description: degree in computer science, Information Technology, Healthcare Administration, or a related field. Minimum of 5-7 years of experience in system analysis and support within a healthcare environment. In lieu of degree, 10+ years of experience in system analysis and support within a healthcare environment. SPECIALIZED KNOWLEDGE Required for Both Roles: Experience with Epic application(s) and healthcare workflows (clinical, revenue cycle or IT experience). Strong requirements gathering, workflow design, and testing skills. Familiarity with ITIL, change control, SDLC practices, system governance, and waterfall/agile project methodologies. Ability to communicate with clinical, operational stakeholders, and managed service providers and produce clear documentation. Proven track record of managing complex projects and leading cross-functional teams. Requirements for Application Training role: Epic Training Environment Build certified and 3+ years of experience 2 Epic Application Principal Trainer certifications Preferred for Application Build role: Current Epic Certification or Proficiency in one or more relevant module(s) (e.g., HB, PB, Cadence, Referrals, Orders, ClinDoc, Clarity). 3+ years of build Epic build and configuration experience Previous experience in a leadership or supervisory role. Experience with system integration, HL7, FHIR, and interface testing. Exposure to SQL/Clarity, Caboodle, SlicerDicer, or reporting tools (e.g., Radar, Reporting Workbench). Prior work in patient access, billing, coding, finance, or clinical operations (for respective modules). DESIRED ATTRIBUTES ITIL Foundation certification desired not required. Certifications in one or more Epic applications Experience in a large healthcare system or hospital setting. Experience with other healthcare applications and systems. Knowledge of healthcare regulations and compliance standards. Familiarity with cloud computing platforms (e.g., AWS, Azure). Experience with business intelligence and analytics tools. Advanced degree (Master's or higher) in a related field is a plus. Work Shift: Day Scheduled Weekly Hours : 40 Department IT Revenue Cycle Join us! if your passion is to work in a caring environment if you believe that learning is a life-long process if you strive for excellence and want to be among the best in the healthcare industry Equal Employment Opportunity OhioHealth is an equal opportunity employer and fully supports and maintains compliance with all state, federal, and local regulations. OhioHealth does not discriminate against associates or applicants because of race, color, genetic information, religion, sex, sexual orientation, gender identity or expression, age, ancestry, national origin, veteran status, military status, pregnancy, disability, marital status, familial status, or other characteristics protected by law. Equal employment is extended to all person in all aspects of the associate-employer relationship including recruitment, hiring, training, promotion, transfer, compensation, discipline, reduction in staff, termination, assignment of benefits, and any other term or condition of employment Remote Work Disclaimer: Positions marked as remote are only eligible for work from Ohio.

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