National Construction Enterprises, Inc.
Ypsilanti, Michigan
This position is fully onsite - working between Pontiac and Ypsilanti, MI locations The Sr. Desktop Support Tech is responsible for providing direct end-user support across the organization. This role involves advanced hardware and software troubleshooting and problem resolution, setting up devices, user account management, and implementing proactive IT service improvements to ensure optimal end-user productivity and minimal downtime. Key Responsibilities Technical Support & Troubleshooting Manages and maintains user accounts, group policies, and access permissions. Utilizes remote management tools to support users across multiple sites or in remote work environments. Performs system imaging, deployment, and recovery for Windows and iOS devices. System Administration Manages and maintains user accounts, group policies, and access permissions. Supports and administers enterprise applications such as Microsoft 365, CATO, Egnyte, and JamF. Ensures systems are compliant with security policies, applying patches and updates promptly. Accomplishes information systems and organization mission by completing related results as needed. Contributes to endpoint lifecycle management - procurement, deployment, upgrades, and decommissioning. Maintains inventories and audit licenses. Recommends, researches, and tests new platforms and hardware. Keeps the environment secure by applying cybersecurity best practices. Equipment procurement. Inventory management. Customer Service & Communication Provides exceptional customer service and clear communication to technical and non-technical users. Trains and assists with onboarding of new employees. Required Qualifications Associate or bachelor's degree in information technology, or related field (or equivalent experience). 10 years experience in desktop support or IT systems administration. Advanced knowledge of: Windows, iOS, and common business applications. Microsoft 365 administration and troubleshooting. Endpoint management. Network fundamentals. Key Competencies Strong analytical and problem-solving skills. Excellent communication and interpersonal abilities. High attention to detail and documentation discipline. Ability to work independently and manage multiple priorities. Customer-focused mindset. Ability to travel as needed.
This position is fully onsite - working between Pontiac and Ypsilanti, MI locations The Sr. Desktop Support Tech is responsible for providing direct end-user support across the organization. This role involves advanced hardware and software troubleshooting and problem resolution, setting up devices, user account management, and implementing proactive IT service improvements to ensure optimal end-user productivity and minimal downtime. Key Responsibilities Technical Support & Troubleshooting Manages and maintains user accounts, group policies, and access permissions. Utilizes remote management tools to support users across multiple sites or in remote work environments. Performs system imaging, deployment, and recovery for Windows and iOS devices. System Administration Manages and maintains user accounts, group policies, and access permissions. Supports and administers enterprise applications such as Microsoft 365, CATO, Egnyte, and JamF. Ensures systems are compliant with security policies, applying patches and updates promptly. Accomplishes information systems and organization mission by completing related results as needed. Contributes to endpoint lifecycle management - procurement, deployment, upgrades, and decommissioning. Maintains inventories and audit licenses. Recommends, researches, and tests new platforms and hardware. Keeps the environment secure by applying cybersecurity best practices. Equipment procurement. Inventory management. Customer Service & Communication Provides exceptional customer service and clear communication to technical and non-technical users. Trains and assists with onboarding of new employees. Required Qualifications Associate or bachelor's degree in information technology, or related field (or equivalent experience). 10 years experience in desktop support or IT systems administration. Advanced knowledge of: Windows, iOS, and common business applications. Microsoft 365 administration and troubleshooting. Endpoint management. Network fundamentals. Key Competencies Strong analytical and problem-solving skills. Excellent communication and interpersonal abilities. High attention to detail and documentation discipline. Ability to work independently and manage multiple priorities. Customer-focused mindset. Ability to travel as needed.
InsideHigherEd
Lawrence, Kansas
Position OverviewThe Technical Support Technician Senior position is assigned to a KU IT Technology Support Center (TSC) and is responsible for providing technical support to the users associated with that TSC and provide start to finish technical implementation changes of new and existing systems while working under direct supervision, following standard procedures and documentation to accomplish assigned tasks. This position also works closely with Tier 2 and other points of escalation in order to evaluate, research, and deploy standardized solutions and/or create new workflows where needed. A positive work ethic centered around outstanding and careful customer interaction and support is required. This position serves as the first point of contact for troubleshooting hardware/software, PC/Mac/Linux workstation support, AV equipment, and / or printer problems. The position is responsible for following standard procedures (where present) and written instructions (when provided) to accomplish assigned tasks. The position assists users via telephone, email, chat, and in person with a wide range of questions, problems, and requests related to desktop software, hardware, peripherals, applications, and basic network issues. This position will also act as backup onsite technician for other areas in the TSC that are experiencing an overflow of technical support requests. KU is not able to provide H-1B sponsorship for this position. The work schedule for this position is M-F 8am-5pm, with nights or weekend work possible based on support or project needs. Job Description30% - Meet customer requirements through first-contact resolutions with excellent customer service and satisfaction. Provide technical support via phone, email, chat, remote, or in person. Identify if the technical issue can be quickly resolved or if it needs to be escalated to / researched by a higher-level KU IT technical support unit. Continuously look to improve current support and business processes through these interactions. This support will include: Support of computer equipment utilized by campus stakeholders in classrooms, labs, offices, and meeting spaces. As required, general support of AV systems utilized by the TSC in a mix of classrooms, labs, offices, and meeting spaces. Creating/updating trouble tickets as indicated by the workflow. Identification as to whether the technical issues encountered can be quickly resolved or need escalation to higher-level technical support staff. Support, install and upgrade new and existing computer equipment including imaging. Troubleshooting hardware and software issues for labs, faculty, staff, students, etc. Tests to isolate the source of issues. Preparation of spaces prior to use to ensure requested technology is available and working when requested for classes, meetings, or events. Confirming customer understanding of the solution and provide additional customer education as needed. Documentation: Maintain accurate inventory information for both hardware and software products. Create and update procedures and knowledgebase articles. 30% - Technician seniors provide high-level support to ensure start-to-finish technical implementation changes of new and existing systems. This position also works closely with Tier 2 and other points of escalation in order to evaluate, research, document, and deploy standardized solutions and/or create new workflows where needed. These duties include, but are not limited to: Inspect, evaluate, and research solutions for new or existing instrumentation and information technology systems with the goal of optimizing data collection, storage, access, and ease of use including non-standard or legacy systems. Provide start-to-finish technical implementation changes which include: facilitating meetings, coordinating between other technical support units, and maintaining contact with the customer by communicating timelines and progress updates. Confirm customer understanding of the solution and provide additional customer education and / or support as needed. 25% - Complete projects and other duties as assigned, including but not limited to: Provide quotes for new equipment procurement. Maintain accurate inventory information for both hardware and software products. Support, install and upgrade equipment, including imaging of new computers. Create and document trouble tickets as required by the workflow. Create and update TSC procedures, workflows, and knowledgebase articles. Develop broad and in-depth knowledge of software and hardware that are unique to the support area. 15% - Test and troubleshoot hardware and software issues.Position Requirements Valid Driver's License Ability to lift up to 50 pounds with or without accommodation. Required Qualifications High School Diploma/ GED and 3 years of relevant experience. Excellent communication skills as evidenced by application materials and interview. Two years of professional technical support experience and customer service experience (or commensurate educational experience) in supporting Windows and / or Macintosh operating systems. Minimum two years of experience with at least two of the following: Various imaging software and solutions (such as MECM, Jamf). Microsoft Active Directory and Group Policy. Creating technical documentation. Knowledge of LAN / WAN principles and protocols. Preferred Qualifications Associate degree, technical college certificate, or higher degree in a technology-related field or relevant work experience. Experience providing technical support and excellent customer service in an academic environment. Experience providing technical support at the University of Kansas. Experience providing general audio-visual systems support. Experience with any of the following: Imaging software Microsoft Active Directory. Microsoft Configuration Manager (MCM). Enterprise-level Apple product management software such as JAMF Ticketing system such as ServiceNow or TeamDynamix. Creating technical documentation Linux operating systems and Ansible management software. Legacy Windows, Linux, and Mac operating systems. Legacy computer hardware. Additional Candidate Instructions In addition to the online application, the following documents are required to be considered for this position: A cover letter addressing how required and preferred qualifications are met. Resume or curriculum vitae. Contact information for three professional references. Incomplete applications will not be considered. Application review begins Wednesday, January 7th and will continue until a qualified pool of candidates has been identified. Contact Information to ApplicantsVickye Kozlowski Salary Range$27.289904/hrApplication Review BeginsWednesday January 7, 2026Anticipated Start DateMonday February 16, 2026 Apply to Job
Position OverviewThe Technical Support Technician Senior position is assigned to a KU IT Technology Support Center (TSC) and is responsible for providing technical support to the users associated with that TSC and provide start to finish technical implementation changes of new and existing systems while working under direct supervision, following standard procedures and documentation to accomplish assigned tasks. This position also works closely with Tier 2 and other points of escalation in order to evaluate, research, and deploy standardized solutions and/or create new workflows where needed. A positive work ethic centered around outstanding and careful customer interaction and support is required. This position serves as the first point of contact for troubleshooting hardware/software, PC/Mac/Linux workstation support, AV equipment, and / or printer problems. The position is responsible for following standard procedures (where present) and written instructions (when provided) to accomplish assigned tasks. The position assists users via telephone, email, chat, and in person with a wide range of questions, problems, and requests related to desktop software, hardware, peripherals, applications, and basic network issues. This position will also act as backup onsite technician for other areas in the TSC that are experiencing an overflow of technical support requests. KU is not able to provide H-1B sponsorship for this position. The work schedule for this position is M-F 8am-5pm, with nights or weekend work possible based on support or project needs. Job Description30% - Meet customer requirements through first-contact resolutions with excellent customer service and satisfaction. Provide technical support via phone, email, chat, remote, or in person. Identify if the technical issue can be quickly resolved or if it needs to be escalated to / researched by a higher-level KU IT technical support unit. Continuously look to improve current support and business processes through these interactions. This support will include: Support of computer equipment utilized by campus stakeholders in classrooms, labs, offices, and meeting spaces. As required, general support of AV systems utilized by the TSC in a mix of classrooms, labs, offices, and meeting spaces. Creating/updating trouble tickets as indicated by the workflow. Identification as to whether the technical issues encountered can be quickly resolved or need escalation to higher-level technical support staff. Support, install and upgrade new and existing computer equipment including imaging. Troubleshooting hardware and software issues for labs, faculty, staff, students, etc. Tests to isolate the source of issues. Preparation of spaces prior to use to ensure requested technology is available and working when requested for classes, meetings, or events. Confirming customer understanding of the solution and provide additional customer education as needed. Documentation: Maintain accurate inventory information for both hardware and software products. Create and update procedures and knowledgebase articles. 30% - Technician seniors provide high-level support to ensure start-to-finish technical implementation changes of new and existing systems. This position also works closely with Tier 2 and other points of escalation in order to evaluate, research, document, and deploy standardized solutions and/or create new workflows where needed. These duties include, but are not limited to: Inspect, evaluate, and research solutions for new or existing instrumentation and information technology systems with the goal of optimizing data collection, storage, access, and ease of use including non-standard or legacy systems. Provide start-to-finish technical implementation changes which include: facilitating meetings, coordinating between other technical support units, and maintaining contact with the customer by communicating timelines and progress updates. Confirm customer understanding of the solution and provide additional customer education and / or support as needed. 25% - Complete projects and other duties as assigned, including but not limited to: Provide quotes for new equipment procurement. Maintain accurate inventory information for both hardware and software products. Support, install and upgrade equipment, including imaging of new computers. Create and document trouble tickets as required by the workflow. Create and update TSC procedures, workflows, and knowledgebase articles. Develop broad and in-depth knowledge of software and hardware that are unique to the support area. 15% - Test and troubleshoot hardware and software issues.Position Requirements Valid Driver's License Ability to lift up to 50 pounds with or without accommodation. Required Qualifications High School Diploma/ GED and 3 years of relevant experience. Excellent communication skills as evidenced by application materials and interview. Two years of professional technical support experience and customer service experience (or commensurate educational experience) in supporting Windows and / or Macintosh operating systems. Minimum two years of experience with at least two of the following: Various imaging software and solutions (such as MECM, Jamf). Microsoft Active Directory and Group Policy. Creating technical documentation. Knowledge of LAN / WAN principles and protocols. Preferred Qualifications Associate degree, technical college certificate, or higher degree in a technology-related field or relevant work experience. Experience providing technical support and excellent customer service in an academic environment. Experience providing technical support at the University of Kansas. Experience providing general audio-visual systems support. Experience with any of the following: Imaging software Microsoft Active Directory. Microsoft Configuration Manager (MCM). Enterprise-level Apple product management software such as JAMF Ticketing system such as ServiceNow or TeamDynamix. Creating technical documentation Linux operating systems and Ansible management software. Legacy Windows, Linux, and Mac operating systems. Legacy computer hardware. Additional Candidate Instructions In addition to the online application, the following documents are required to be considered for this position: A cover letter addressing how required and preferred qualifications are met. Resume or curriculum vitae. Contact information for three professional references. Incomplete applications will not be considered. Application review begins Wednesday, January 7th and will continue until a qualified pool of candidates has been identified. Contact Information to ApplicantsVickye Kozlowski Salary Range$27.289904/hrApplication Review BeginsWednesday January 7, 2026Anticipated Start DateMonday February 16, 2026 Apply to Job