JT4 LLC
Colorado Springs, Colorado
JT4, LLC provides engineering and technical support to multiple western test ranges for the U.S. Air Force, Space Force and Navy under the Joint Range Technical Services Contract, better known as J-Tech II. JT4 develops and maintains realistic, integrated test and training environments and prepares our nation's war-fighting aircraft, weapons systems, space and aircrews for today's missions and tomorrow's global challenges. Perform as Cyber Analyst for the National Space Training and Testing Complex, located in Colorado specifically supporting the development of the Transportable Range Operations Center. JOB SUMMARY - ESSENTIAL FUNCTIONS/DUTIES A Cybersecurity Analyst II performs a variety of cybersecurity tasks in monitoring information systems and securing the Information Technology (IT) infrastructure operational environment to include developing and updating system security plans (SSPs), developing plans of action and milestones (POA&Ms), managing and controlling changes to the systems, conducting audits, providing incident response, vulnerability assessments, and assessing the security impact of security and non-security-relevant changes. Work is at an intermediate level and involves managing deadlines and cybersecurity engineering support for members of development, sustainment, or operations and maintenance team. This position is located in Colorado Springs, Colorado supporting the USSF Delta 11, National Space Test and Training Complex. Employee will be responsible to perform the following functions/duties: Conduct research and reference reading in obtaining technical information Keep informed of currently approved standards, codes, and procedures applied to cybersecurity specialty Perform systems engineering activities in the areas of cybersecurity / Information Assurance (IA) / System Security Engineering (SSE), and security assessment and authorization (A&A) in accordance to NIST SP 800-53 Risk Management Framework (RMF) Apply risk management concepts to mitigate vulnerabilities in system security architectures Interface with the Information System Security Manager (ISSM), program managers, system stakeholders, and external contractors to coordinate cybersecurity requirements and architecture flow down from the system level to individual elements of the system Assist in preparation of reports, correspondence, or technical studies Perform other job-related duties, as required. REQUIREMENTS - EDUCATION, TECHNICAL, AND WORK EXPERIENCE A bachelor's degree in Computer / Information Technology / Information Assurance focused on cybersecurity, or equivalent academic/technical training/certification; three or more years of experience in computer systems security, and/or related area of expertise; compliance or ability to become compliant to DoD 8570.01-M, IAT/Level II compliance; a Security+ certification or completion within designated timeframe; and one of the following certifications: CCNA Security, CySA+, GICSP, GSEC, CND or SSCP are required for this position. Additional desired qualifications include Certified Ethical Hacker or Certified Enterprise Risk Professional (CEH/ CERP) In addition, a Cybersecurity Analyst II must possess the following qualifications: Conceptual knowledge of RMF process, eMASS, ACAS, SCAP, STIG, Cyber Risk Assessments (CRAs), Cyber Table Top (CTT), or related process Robust conceptual and practical understanding of IT infrastructure designs, technologies, products, and services Experience supporting various system configurations such as standalone, local area networks (LANs), and wide area networks (WANs) Experience formulating and/or interpreting cyber threat analysis of adversary techniques, tactics, and procedures used to disrupt computer networks Excellent written and verbal communication skills, analytical ability, judgment, and the ability to work effectively with the customer and Cybersecurity Engineering Support Team Ability to plan, organize, and work under strict deadlines Experience with planning, designing, executing, and assessing discussion-based exercises. SALARY The expected salary range for this position is $88,000 to $128,000 annually. Note: The salary range offered for this position is a good faith description of the expected salary range this role will pay. JT4, LLC considers factors such as (but not limited to) responsibilities of the position, candidate's work experience, education/training, key skills, internal peer equity, as well as, market and business considerations when extending an offer. BENEFITS Medical, Dental, Vision Insurance Benefits Active on Day 1 Life Insurance Health Savings Accounts/FSA's Disability Insurance Paid Time Off 401(k) Plan Options with Employer Match JT4 will match 50%, up to an 8% contribution 100% Immediate Vesting Tuition Reimbursement OTHER RESPONSIBILITIES Each employee must read, understand, and implement the general and specific operational, safety, quality, and environmental requirements of all plans, procedures, and policies pertaining to their job. WORKING CONDITIONS Work is performed in a typical office environment with no unusual hazards. Occasional lifting (up to 20 pounds), constant sitting and use of a computer terminal; constant use of sight abilities while writing, reviewing, and editing documents, constant use of speech/hearing abilities for communication; and constant mental alertness are required. Routine travel to remote company work locations and work in field environment with occasional overnight assignment may be required DISCLAIMER The above statements are intended to describe the general nature and level of work being performed by personnel assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of persons so classified. Tasking is in support of a federal government contract that requires U.S. citizenship. Some jobs may require a candidate to be eligible for a government security clearance, state-issued driver's license or other licenses / certifications and the inability to obtain and maintain the required clearance, license or certification may affect an employee's ability to maintain employment. SCC: JCIS11; A2STTR
JT4, LLC provides engineering and technical support to multiple western test ranges for the U.S. Air Force, Space Force and Navy under the Joint Range Technical Services Contract, better known as J-Tech II. JT4 develops and maintains realistic, integrated test and training environments and prepares our nation's war-fighting aircraft, weapons systems, space and aircrews for today's missions and tomorrow's global challenges. Perform as Cyber Analyst for the National Space Training and Testing Complex, located in Colorado specifically supporting the development of the Transportable Range Operations Center. JOB SUMMARY - ESSENTIAL FUNCTIONS/DUTIES A Cybersecurity Analyst II performs a variety of cybersecurity tasks in monitoring information systems and securing the Information Technology (IT) infrastructure operational environment to include developing and updating system security plans (SSPs), developing plans of action and milestones (POA&Ms), managing and controlling changes to the systems, conducting audits, providing incident response, vulnerability assessments, and assessing the security impact of security and non-security-relevant changes. Work is at an intermediate level and involves managing deadlines and cybersecurity engineering support for members of development, sustainment, or operations and maintenance team. This position is located in Colorado Springs, Colorado supporting the USSF Delta 11, National Space Test and Training Complex. Employee will be responsible to perform the following functions/duties: Conduct research and reference reading in obtaining technical information Keep informed of currently approved standards, codes, and procedures applied to cybersecurity specialty Perform systems engineering activities in the areas of cybersecurity / Information Assurance (IA) / System Security Engineering (SSE), and security assessment and authorization (A&A) in accordance to NIST SP 800-53 Risk Management Framework (RMF) Apply risk management concepts to mitigate vulnerabilities in system security architectures Interface with the Information System Security Manager (ISSM), program managers, system stakeholders, and external contractors to coordinate cybersecurity requirements and architecture flow down from the system level to individual elements of the system Assist in preparation of reports, correspondence, or technical studies Perform other job-related duties, as required. REQUIREMENTS - EDUCATION, TECHNICAL, AND WORK EXPERIENCE A bachelor's degree in Computer / Information Technology / Information Assurance focused on cybersecurity, or equivalent academic/technical training/certification; three or more years of experience in computer systems security, and/or related area of expertise; compliance or ability to become compliant to DoD 8570.01-M, IAT/Level II compliance; a Security+ certification or completion within designated timeframe; and one of the following certifications: CCNA Security, CySA+, GICSP, GSEC, CND or SSCP are required for this position. Additional desired qualifications include Certified Ethical Hacker or Certified Enterprise Risk Professional (CEH/ CERP) In addition, a Cybersecurity Analyst II must possess the following qualifications: Conceptual knowledge of RMF process, eMASS, ACAS, SCAP, STIG, Cyber Risk Assessments (CRAs), Cyber Table Top (CTT), or related process Robust conceptual and practical understanding of IT infrastructure designs, technologies, products, and services Experience supporting various system configurations such as standalone, local area networks (LANs), and wide area networks (WANs) Experience formulating and/or interpreting cyber threat analysis of adversary techniques, tactics, and procedures used to disrupt computer networks Excellent written and verbal communication skills, analytical ability, judgment, and the ability to work effectively with the customer and Cybersecurity Engineering Support Team Ability to plan, organize, and work under strict deadlines Experience with planning, designing, executing, and assessing discussion-based exercises. SALARY The expected salary range for this position is $88,000 to $128,000 annually. Note: The salary range offered for this position is a good faith description of the expected salary range this role will pay. JT4, LLC considers factors such as (but not limited to) responsibilities of the position, candidate's work experience, education/training, key skills, internal peer equity, as well as, market and business considerations when extending an offer. BENEFITS Medical, Dental, Vision Insurance Benefits Active on Day 1 Life Insurance Health Savings Accounts/FSA's Disability Insurance Paid Time Off 401(k) Plan Options with Employer Match JT4 will match 50%, up to an 8% contribution 100% Immediate Vesting Tuition Reimbursement OTHER RESPONSIBILITIES Each employee must read, understand, and implement the general and specific operational, safety, quality, and environmental requirements of all plans, procedures, and policies pertaining to their job. WORKING CONDITIONS Work is performed in a typical office environment with no unusual hazards. Occasional lifting (up to 20 pounds), constant sitting and use of a computer terminal; constant use of sight abilities while writing, reviewing, and editing documents, constant use of speech/hearing abilities for communication; and constant mental alertness are required. Routine travel to remote company work locations and work in field environment with occasional overnight assignment may be required DISCLAIMER The above statements are intended to describe the general nature and level of work being performed by personnel assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of persons so classified. Tasking is in support of a federal government contract that requires U.S. citizenship. Some jobs may require a candidate to be eligible for a government security clearance, state-issued driver's license or other licenses / certifications and the inability to obtain and maintain the required clearance, license or certification may affect an employee's ability to maintain employment. SCC: JCIS11; A2STTR
JT4 LLC
Las Vegas, Nevada
JT4, LLC provides engineering and technical support to multiple western test ranges for the U.S. Air Force, Space Force, and Navy under the Joint Range Technical Services Contract, better known as J-Tech II. JT4 develops and maintains realistic, integrated test and training environments and prepares our nation's war-fighting aircraft, weapons systems, and aircrews for today's missions and tomorrow's global challenges. Job Summary Essential Functions/Duties This position is for an entry level to senior level technical data analyst for career opportunities in for career opportunities in the fields outlined below. Analytical disciplines that align with on-going technical services include satellite and terrestrial telecommunications, information operations, computer networking, digital signal processing, radio frequency (RF) / Electronic Warfare (EW) operations (air and ground-based), statistical analysis, software development, electrical engineering, and aeronautical operations. All science, technology, engineering, and mathematical disciplines will be considered for employment opportunities. Analysts will report on complex space, information operations, EW, RF, and communication protocol test articles, providing a comprehensive analysis on the operation, suitability, and sustainment of a variety of Department of Defense weapons and systems. Strong understanding of physics, electronics, mathematics, programming, and logic will make you a solid candidate. Responsibilities vary from entry level analytical problem-solving to leading teams in understanding and reporting complex technical solutions. Examples of job responsibilities include: Perform as a technical Subject Matter Expert in the areas mentioned Analyze complex data sets, providing statistical computations and resolving data anomalies Provide graphical analysis and representations of large data sets Interface between instrumentation engineers and test customers to ensure that parametric data required is available for test data analysis and accurately reflects the system configuration and operational characteristics Provide detailed technical expertise on the test process, range environment, and test infrastructure capabilities Create and analyze pre-test predictions in order to design test events, develop ground or flight profiles, define data collection requirements, and create go/no-go criteria to meet complex test objectives Develop reports and briefings to outline success or failure of a test article and generate recommendations for future development Requirements Education, Technical, and Work Experience US-only citizenship and eligibility for a Department of Defense Top Secret security clearance are required. Applicants must have a valid state-issued driver's license. Minimum requirements/experience for each level are listed below: Operations/Test Analyst I Completion of technical training and 4 years of related experience; or an associate's degree and 2 years of related experience or a related Bachelor's degree (engineering, math, computer science, or physics). Operations/Test Analyst II Technical training and 7 years of related experience; or an associate's degree and 4 years of related experience; or a related bachelor's degree (engineering, math, computer science, or physics) and 2 years of related experience; or a related master's degree. Operations/Test Analyst III Completion of technical training and at least 10 years of related experience; or an associate's degree and 7 years of related experience; or a related bachelor's degree (engineering, math, computer science, or physics) and 4 years of related experience; or a related master's degree and 2 years of related experience. Operations/Test Analyst IV Completion of technical training and at least 14 years of related experience; or an associate's degree and 11 years of related experience; or a related bachelor's degree (engineering, math, computer science, or physics) and 8 years of related experience; or a related master's degree and 6 years of related experience. Operations/Test Analyst V Completion of technical training and at least 20 years of related experience; or an associate's degree and 16 years of related experience; or a related bachelor's degree (engineering, math, computer science, or physics) and 14 years of related experience; or a related master's degree and 10 years of related experience. Operations/Test Analyst VI Bachelor's degree (engineering, math, computer science, or physics) and 20 years of related experience; or a related master's degree and 16 years of related experience. The incumbent must understand concepts, principles, and practices of engineering and analysis to enable the employee to serve as a technical authority on projects relating to the specific programs. The position requires knowledge and skill sufficient to apply the latest developments in technology to solve problems in the specialty area. The incumbent must maintain excellent communications and analytical skills and working knowledge of computer systems and integrated software application programs. Must qualify for and maintain a government security clearance and possess a valid state issued driver's license. Benefits Medical, Dental, Vision Insurance Benefits Active on Day 1 Life Insurance Health Savings Accounts/FSA's Disability Insurance Paid Time Off 401(k) Plan Options with Employer Match JT4 will match 50%, up to an 8% contribution 100% Immediate Vesting Tuition Reimbursement Other Responsibilities Each employee must read, understand, and implement the general and specific operational, safety, quality, and environmental requirements of all plans, procedures, and policies pertaining to their job. Working Conditions This position is performed in a typical office environment with no unusual hazards. There is occasional lifting up to (20) pounds, constant sitting while using a computer terminal, constant use of sight abilities while reviewing documents, constant use of speech/hearing abilities for communication, and constant mental alertness. The incumbent must possess planning/organizing skills and must be able to work under deadline. Disclaimer The above statements are intended to describe the general nature and level of work being performed by personnel assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of persons so classified. Tasking is in support of a federal government contract that requires U.S. citizenship. Some jobs may require a candidate to be eligible for a government security clearance, state-issued driver's license or other licenses / certifications and the inability to obtain and maintain the required clearance, license or certification may affect an employee's ability to maintain employment. SCC: JOTDA18; JCORP12
JT4, LLC provides engineering and technical support to multiple western test ranges for the U.S. Air Force, Space Force, and Navy under the Joint Range Technical Services Contract, better known as J-Tech II. JT4 develops and maintains realistic, integrated test and training environments and prepares our nation's war-fighting aircraft, weapons systems, and aircrews for today's missions and tomorrow's global challenges. Job Summary Essential Functions/Duties This position is for an entry level to senior level technical data analyst for career opportunities in for career opportunities in the fields outlined below. Analytical disciplines that align with on-going technical services include satellite and terrestrial telecommunications, information operations, computer networking, digital signal processing, radio frequency (RF) / Electronic Warfare (EW) operations (air and ground-based), statistical analysis, software development, electrical engineering, and aeronautical operations. All science, technology, engineering, and mathematical disciplines will be considered for employment opportunities. Analysts will report on complex space, information operations, EW, RF, and communication protocol test articles, providing a comprehensive analysis on the operation, suitability, and sustainment of a variety of Department of Defense weapons and systems. Strong understanding of physics, electronics, mathematics, programming, and logic will make you a solid candidate. Responsibilities vary from entry level analytical problem-solving to leading teams in understanding and reporting complex technical solutions. Examples of job responsibilities include: Perform as a technical Subject Matter Expert in the areas mentioned Analyze complex data sets, providing statistical computations and resolving data anomalies Provide graphical analysis and representations of large data sets Interface between instrumentation engineers and test customers to ensure that parametric data required is available for test data analysis and accurately reflects the system configuration and operational characteristics Provide detailed technical expertise on the test process, range environment, and test infrastructure capabilities Create and analyze pre-test predictions in order to design test events, develop ground or flight profiles, define data collection requirements, and create go/no-go criteria to meet complex test objectives Develop reports and briefings to outline success or failure of a test article and generate recommendations for future development Requirements Education, Technical, and Work Experience US-only citizenship and eligibility for a Department of Defense Top Secret security clearance are required. Applicants must have a valid state-issued driver's license. Minimum requirements/experience for each level are listed below: Operations/Test Analyst I Completion of technical training and 4 years of related experience; or an associate's degree and 2 years of related experience or a related Bachelor's degree (engineering, math, computer science, or physics). Operations/Test Analyst II Technical training and 7 years of related experience; or an associate's degree and 4 years of related experience; or a related bachelor's degree (engineering, math, computer science, or physics) and 2 years of related experience; or a related master's degree. Operations/Test Analyst III Completion of technical training and at least 10 years of related experience; or an associate's degree and 7 years of related experience; or a related bachelor's degree (engineering, math, computer science, or physics) and 4 years of related experience; or a related master's degree and 2 years of related experience. Operations/Test Analyst IV Completion of technical training and at least 14 years of related experience; or an associate's degree and 11 years of related experience; or a related bachelor's degree (engineering, math, computer science, or physics) and 8 years of related experience; or a related master's degree and 6 years of related experience. Operations/Test Analyst V Completion of technical training and at least 20 years of related experience; or an associate's degree and 16 years of related experience; or a related bachelor's degree (engineering, math, computer science, or physics) and 14 years of related experience; or a related master's degree and 10 years of related experience. Operations/Test Analyst VI Bachelor's degree (engineering, math, computer science, or physics) and 20 years of related experience; or a related master's degree and 16 years of related experience. The incumbent must understand concepts, principles, and practices of engineering and analysis to enable the employee to serve as a technical authority on projects relating to the specific programs. The position requires knowledge and skill sufficient to apply the latest developments in technology to solve problems in the specialty area. The incumbent must maintain excellent communications and analytical skills and working knowledge of computer systems and integrated software application programs. Must qualify for and maintain a government security clearance and possess a valid state issued driver's license. Benefits Medical, Dental, Vision Insurance Benefits Active on Day 1 Life Insurance Health Savings Accounts/FSA's Disability Insurance Paid Time Off 401(k) Plan Options with Employer Match JT4 will match 50%, up to an 8% contribution 100% Immediate Vesting Tuition Reimbursement Other Responsibilities Each employee must read, understand, and implement the general and specific operational, safety, quality, and environmental requirements of all plans, procedures, and policies pertaining to their job. Working Conditions This position is performed in a typical office environment with no unusual hazards. There is occasional lifting up to (20) pounds, constant sitting while using a computer terminal, constant use of sight abilities while reviewing documents, constant use of speech/hearing abilities for communication, and constant mental alertness. The incumbent must possess planning/organizing skills and must be able to work under deadline. Disclaimer The above statements are intended to describe the general nature and level of work being performed by personnel assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of persons so classified. Tasking is in support of a federal government contract that requires U.S. citizenship. Some jobs may require a candidate to be eligible for a government security clearance, state-issued driver's license or other licenses / certifications and the inability to obtain and maintain the required clearance, license or certification may affect an employee's ability to maintain employment. SCC: JOTDA18; JCORP12
InsideHigherEd
Augusta, Georgia
IT Systems Support Analyst Job ID: 292982 Location: Augusta University Full/Part Time: Full Time Regular/Temporary: About Us Augusta University is Georgia's innovation center for education and health care, training the next generation of innovators, leaders, and healthcare providers in classrooms and clinics on four campuses in Augusta and locations across the state. More than 12,000 students choose Augusta for educational opportunities at the center of Georgia's cybersecurity hub and experiential learning that blends arts and application, humanities, and the health sciences. Augusta is home to Georgia's only public academic health center, where groundbreaking research is creating a healthier, more prosperous Georgia, and world-class clinicians are bringing the medicine of tomorrow to patient care today. Our mission and values make Augusta University an institution like no other. Augusta University's distinct characteristics in education and research include real-world experiences and community engagement, as well as a culture of building community, corporate and government partnerships that address health, security, economic and societal concerns locally and across the state. The University System of Georgia is comprised of our 26 institutions of higher education and learning as well as the System Office. Our USG Statement of Core Values are Integrity, Excellence, Accountability, and Respect. These values serve as the foundation for all that we do as an organization, and each USG community member is responsible for demonstrating and upholding these standards. More details on the USG Statement of Core Values and Code of Conduct are available in USG Board Policy 8.2.18.1.2 and can be found online at Additionally, USG supports Freedom of Expression as stated in Board Policy 6.5 Freedom of Expression and Academic Freedom found online at . Location Augusta University- Our Health Sciences Campus: th Street, Augusta, GA 30912 Our Summerville Campus: 2500 Walton Way, Augusta, GA 30904 College/Department Information The Division of Information Technology's mission at Augusta University is to anticipate and respond effectively to a changing world with agile, innovative, robust and secure services that educate and inspire students, empower clinicians, educators, researchers and administrators, advance learning, discovery and care. Job Summary As a member of Augusta University's (AU) Information Technology (IT) division, the staff members will adhere to the highest standards of customer service and professionalism in the implementation of all duties and responsibilities. The IT Systems Support Professional is a critical source of dedicated technology support for students, faculty, and staff across all campuses of the Medical College of Georgia and is designated as essential personnel for AU-IT operations. With duties ranging from audiovisual support, personal computing hardware/software support, lecture capture, network connectivity diagnostics, simulation device support, telehealth device support, and productivity software diagnostics, this position is a fundamental necessity for optimal operations. Under limited leadership, the incumbent will provide clear, concise, and diplomatic communications with effective strategies to resolve issues, or escalate for resolution, as appropriate. The position will require day and overnight travel throughout the State of Georgia. Responsibilities TECHNICAL SUPPORT: Provides primary IT support for technical issues at regional/clinical campuses of the Medical College of Georgia. Delivers remote or on-site diagnostic/repair support for a variety of technologies employed in administrative, academic, and simulation operations. Functions as liaison for ancillary IT groups for incident engagement and escalation to ensure timely resolution of reported incidents. ALTERNATE SUPPORT: Provides alternate IT support for the Medical College of Georgia's primary campus in Augusta, providing on-site diagnostic/repair support for a variety of technologies utilized in administrative operations. Functions as liaison for ancillary AU and AU-IT groups for incident engagement and escalation to ensure timely resolution of reported incidents. SERVICE MANAGEMENT APPLICATION: Completes and oversees the timely submission of reported problems through AU's Information Technology Service Management (ITSM) application. Fully documents support efforts, ensuring appropriate Service Level Agreements (SLA) are met and services restored as efficiently as possible. Proactively monitors reported or resolved incidents for tracking of trends and engages others as necessary for preventive or corrective actions. SYSTEM SUPPORT: Proactively tests, maintains, and facilitates the usage of small group collaborative video-conferencing systems, web-conferencing systems, and related technology to support academic teaching, administrative meetings, and special events within departmental spaces. ADVISE/CONSULT CUSTOMERS: Consults and advises customers on best practices for IT engagement, adherence to security policies, data storage, asset management tracking, evaluation of hardware/software upgrades/refresh, and productivity software collaboration to optimize departmental practices and procedures. REGIONAL SUPPORT: For assigned regional/clinical campuses, champions site-specific coordinated support efforts between regional/clinical campus, AU-IT groups, USG networking, host IT group, or contracted vendors. Maintains accurate records of all relevant support contacts and contracts for each regional/clinical campus, including the appropriate steps to take for after-hours support needs. TECHNOLOGY SOLUTIONS: Participates in the evaluation, recommendation, development, and implementation of reliable, efficient, and cost-effective technology solutions through partnerships with vendors and select AU-IT groups. : Perform other duties as assigned. Required Qualifications Bachelor's degree from an accredited college or university and two years of related field experience OR Associate's degree from an accredited college or university and three years of directly related field experience OR High School diploma, GED or equivalent from a recognized State or Federal accrediting organization and seven years of directly related experience and a minimum of two related certifications, i.e. CompTIA A+, or CTS. Must possess and maintain a valid state driver's license. Preferred Qualifications Technical certifications or experience working with: Comp TIA A+ certification, AVIXA CTS certification, Microsoft Office Specialist certification, Project Management certification (any level). Master's degree from an accredited college or university in Instructional/Educational Technology, Information Technology, or related field. Experience in a higher education environment. Teaching and/or training experience. Knowledge, Skills, & Abilities KNOWLEDGE Advanced knowledge of Windows and Apple hardware/software/OS/iOS support practices. Advanced knowledge of productivity software such Microsoft Office, Adobe Creative Cloud, as well as cloud-based storage such as Box and OneDrive installation and operation. Knowledge of network connectivity, topography, and use of wireless networking, videoconferencing, Zoom/Teams web conferencing, and live streaming. Knowledgeable in the configuration and operation of presentation systems, computer-based simulation, lecture capture, and related collaborative solutions found in classrooms, conference rooms, and event settings. SKILLS Excellent interpersonal, written, and verbal communication skills. Detail-oriented with strong prioritization and organizational skills. Skilled and experienced in providing exceptional customer service. ABILITIES Ability to communicate orally and in writing in a clear and concise manner to a variety of customer knowledge levels. Ability to establish and maintain effective working relationships with co-workers, the AU community, and visitors to AU. Ability to troubleshoot and resolve audiovisual system issues in a compressed timeframe. Ability to prioritize and execute tasks in a high-pressure environment. Ability to work before or after hours/weekends as required. Ability to read and understand technical documentation and conduct research to identify and implement corrective solutions. Ability to maintain confidentiality. Ability to pay close attention to details. Shift/Salary/Benefits Shift: Days; M-F (Work outside of the standard business hours may be required) Pay Band: B10 Salary: $52,500/annually-$53,341/annually Salary to be commensurate with qualifications of the selected candidate within the established range (generally minimum-midpoint) of the position Recruitment Period: Until Filled Augusta University offers a variety of benefits to full-time benefits-eligible employees and some of our half-time (or more) employees. Benefits that may be elected could include health insurance, dental insurance, life insurance, Teachers Retirement System (or Optional Retirement Plan), as well as earned vacation time, sick leave, and 13 paid holidays. Also . click apply for full job details
IT Systems Support Analyst Job ID: 292982 Location: Augusta University Full/Part Time: Full Time Regular/Temporary: About Us Augusta University is Georgia's innovation center for education and health care, training the next generation of innovators, leaders, and healthcare providers in classrooms and clinics on four campuses in Augusta and locations across the state. More than 12,000 students choose Augusta for educational opportunities at the center of Georgia's cybersecurity hub and experiential learning that blends arts and application, humanities, and the health sciences. Augusta is home to Georgia's only public academic health center, where groundbreaking research is creating a healthier, more prosperous Georgia, and world-class clinicians are bringing the medicine of tomorrow to patient care today. Our mission and values make Augusta University an institution like no other. Augusta University's distinct characteristics in education and research include real-world experiences and community engagement, as well as a culture of building community, corporate and government partnerships that address health, security, economic and societal concerns locally and across the state. The University System of Georgia is comprised of our 26 institutions of higher education and learning as well as the System Office. Our USG Statement of Core Values are Integrity, Excellence, Accountability, and Respect. These values serve as the foundation for all that we do as an organization, and each USG community member is responsible for demonstrating and upholding these standards. More details on the USG Statement of Core Values and Code of Conduct are available in USG Board Policy 8.2.18.1.2 and can be found online at Additionally, USG supports Freedom of Expression as stated in Board Policy 6.5 Freedom of Expression and Academic Freedom found online at . Location Augusta University- Our Health Sciences Campus: th Street, Augusta, GA 30912 Our Summerville Campus: 2500 Walton Way, Augusta, GA 30904 College/Department Information The Division of Information Technology's mission at Augusta University is to anticipate and respond effectively to a changing world with agile, innovative, robust and secure services that educate and inspire students, empower clinicians, educators, researchers and administrators, advance learning, discovery and care. Job Summary As a member of Augusta University's (AU) Information Technology (IT) division, the staff members will adhere to the highest standards of customer service and professionalism in the implementation of all duties and responsibilities. The IT Systems Support Professional is a critical source of dedicated technology support for students, faculty, and staff across all campuses of the Medical College of Georgia and is designated as essential personnel for AU-IT operations. With duties ranging from audiovisual support, personal computing hardware/software support, lecture capture, network connectivity diagnostics, simulation device support, telehealth device support, and productivity software diagnostics, this position is a fundamental necessity for optimal operations. Under limited leadership, the incumbent will provide clear, concise, and diplomatic communications with effective strategies to resolve issues, or escalate for resolution, as appropriate. The position will require day and overnight travel throughout the State of Georgia. Responsibilities TECHNICAL SUPPORT: Provides primary IT support for technical issues at regional/clinical campuses of the Medical College of Georgia. Delivers remote or on-site diagnostic/repair support for a variety of technologies employed in administrative, academic, and simulation operations. Functions as liaison for ancillary IT groups for incident engagement and escalation to ensure timely resolution of reported incidents. ALTERNATE SUPPORT: Provides alternate IT support for the Medical College of Georgia's primary campus in Augusta, providing on-site diagnostic/repair support for a variety of technologies utilized in administrative operations. Functions as liaison for ancillary AU and AU-IT groups for incident engagement and escalation to ensure timely resolution of reported incidents. SERVICE MANAGEMENT APPLICATION: Completes and oversees the timely submission of reported problems through AU's Information Technology Service Management (ITSM) application. Fully documents support efforts, ensuring appropriate Service Level Agreements (SLA) are met and services restored as efficiently as possible. Proactively monitors reported or resolved incidents for tracking of trends and engages others as necessary for preventive or corrective actions. SYSTEM SUPPORT: Proactively tests, maintains, and facilitates the usage of small group collaborative video-conferencing systems, web-conferencing systems, and related technology to support academic teaching, administrative meetings, and special events within departmental spaces. ADVISE/CONSULT CUSTOMERS: Consults and advises customers on best practices for IT engagement, adherence to security policies, data storage, asset management tracking, evaluation of hardware/software upgrades/refresh, and productivity software collaboration to optimize departmental practices and procedures. REGIONAL SUPPORT: For assigned regional/clinical campuses, champions site-specific coordinated support efforts between regional/clinical campus, AU-IT groups, USG networking, host IT group, or contracted vendors. Maintains accurate records of all relevant support contacts and contracts for each regional/clinical campus, including the appropriate steps to take for after-hours support needs. TECHNOLOGY SOLUTIONS: Participates in the evaluation, recommendation, development, and implementation of reliable, efficient, and cost-effective technology solutions through partnerships with vendors and select AU-IT groups. : Perform other duties as assigned. Required Qualifications Bachelor's degree from an accredited college or university and two years of related field experience OR Associate's degree from an accredited college or university and three years of directly related field experience OR High School diploma, GED or equivalent from a recognized State or Federal accrediting organization and seven years of directly related experience and a minimum of two related certifications, i.e. CompTIA A+, or CTS. Must possess and maintain a valid state driver's license. Preferred Qualifications Technical certifications or experience working with: Comp TIA A+ certification, AVIXA CTS certification, Microsoft Office Specialist certification, Project Management certification (any level). Master's degree from an accredited college or university in Instructional/Educational Technology, Information Technology, or related field. Experience in a higher education environment. Teaching and/or training experience. Knowledge, Skills, & Abilities KNOWLEDGE Advanced knowledge of Windows and Apple hardware/software/OS/iOS support practices. Advanced knowledge of productivity software such Microsoft Office, Adobe Creative Cloud, as well as cloud-based storage such as Box and OneDrive installation and operation. Knowledge of network connectivity, topography, and use of wireless networking, videoconferencing, Zoom/Teams web conferencing, and live streaming. Knowledgeable in the configuration and operation of presentation systems, computer-based simulation, lecture capture, and related collaborative solutions found in classrooms, conference rooms, and event settings. SKILLS Excellent interpersonal, written, and verbal communication skills. Detail-oriented with strong prioritization and organizational skills. Skilled and experienced in providing exceptional customer service. ABILITIES Ability to communicate orally and in writing in a clear and concise manner to a variety of customer knowledge levels. Ability to establish and maintain effective working relationships with co-workers, the AU community, and visitors to AU. Ability to troubleshoot and resolve audiovisual system issues in a compressed timeframe. Ability to prioritize and execute tasks in a high-pressure environment. Ability to work before or after hours/weekends as required. Ability to read and understand technical documentation and conduct research to identify and implement corrective solutions. Ability to maintain confidentiality. Ability to pay close attention to details. Shift/Salary/Benefits Shift: Days; M-F (Work outside of the standard business hours may be required) Pay Band: B10 Salary: $52,500/annually-$53,341/annually Salary to be commensurate with qualifications of the selected candidate within the established range (generally minimum-midpoint) of the position Recruitment Period: Until Filled Augusta University offers a variety of benefits to full-time benefits-eligible employees and some of our half-time (or more) employees. Benefits that may be elected could include health insurance, dental insurance, life insurance, Teachers Retirement System (or Optional Retirement Plan), as well as earned vacation time, sick leave, and 13 paid holidays. Also . click apply for full job details