About the Job Northwestern Mutual is seeking a hard working ServiceNow Product leader who will be responsible driving core product innovation as an expert in your field. Use knowledge that is both deep and wide and can be leveraged to build the tools and experiences that empower advisors and help clients achieve those dreams. Work with a talented team of engineers, designers, data scientists and financial experts to define product vision, strategy and deliver experiences that drive business outcomes. What You'll Do Set Product Vision: Responsible for product/capability vision and appropriate positioning with key stakeholders across the organization including Enterprise Architecture, Enterprise Risk, and Security teams in support of the Enterprise Risk, Third Party Risk, and Security Incident modules Develop Roadmap: Foster the development, acceptance and communication of roadmap with the Subject Matter Experts. Define and track KPIs for measure of success. Gather Requirements: Participate in cross functional work to solicit key requirements relative to the accountable product. Define the product: Responsible for multiple low to medium complexity products and product features from start to finish. Stakeholdering: Maintain the awareness and ability to articulate the product story to a broader audience outside the internal team with additional experience and maturity in the domain. Design Partnership: Partner with design to ensure cohesive future state user visions and experiences that are aligned with a quarterly vision with an understanding of the total design process. Data & Customer Research: Inform product decisions with both qualitative and quantitative data on behavior and experimentation. Feature Prioritization: Develop and maintain multiple prioritized backlog of user stories for implementation according to business value or ROI. What You'll Bring to the Role Bachelor's degree. 4-5 Years of prior experience with at least 4 working in a Product Management Role, with agile team experience. Knowledge Preferred: Formal business analyst DevOps or SRE experience Engineering or testing experience Knowledge of the financial services industry familiar with reporting tools (ie: PowerBI) in depth familiarity with work tracking tools (ie: Jira, Jira Align) Certification or experience with Product Owner or Scrum Master role Strong understanding of key ITIL concepts Strong knowledge of ServiceNow CMDB, Application Portfolio Management, and Asset Management. Understanding of integration with other ServiceNow modules a plus (Risk, Security Incident Response, Supplier Management) Understanding of ServiceNow development best practices to communicate needs from SME's into engineering requirements. Must have demonstrated cross functional work in previous experience along with strong communication skills, time management, project management skills, business acumen and high self-awareness/EQ. Demonstrated previous research experience, influence skills, initial leadership exposure, ability to translate product requirements into technical requirements, and work in ambiguity and solutioning. Solves complex problems; take a new perspective on existing solutions; exercise judgment based on the analysis of multiple sources of information. Skills You Have Analytical Thinking: Organizes and compares various aspects of a situation to comprehend and identify key or underlying complex issues through the use of quantitative data and analysis; leverages strong business acumen, problem solving, and interpersonal skills to think critically about situations from multiple perspectives and consistently seeks ways to improve processes. Cross Functional Partnering & Planning: Facilitates collaboration, communication, coordination, and planning with individuals and teams from different functions within the organization, and who have different areas of expertise, to achieve common goals. Customer Centricity: Applies a customer first mindset to design and continuously improve solutions, systems, processes, and services that support enterprise strategy, impact critical business outcomes, and drive organizational success. Escalation Tracking: Uses business and technology acumen to effectively manage the escalation path of end-user complaints and issues throughout the organization. Closes communication loop with all interested parties. IT Service Management: Develops and implements the ITSM (IT Service Management) roadmap through a structured methodology consisting of best practices for strategizing, defining, designing, planning, delivering, and supporting IT services. Implements industry leading framework, ITIL (IT Infrastructure Library). Process Improvement: Assesses the current processes and impact to analyze, design, and manage potential improvement areas for more efficient, effective workflow. Hybrid Compensation Range: Pay Range - Start: $114,450.00 Pay Range - End: $212,550.00 Geographic Specific Pay Structure: Structure 110: $125,930.00 USD - $233,870.00 USD Structure 115: $131,600.00 USD - $244,400.00 USD We believe in fairness and transparency. It's why we share the salary range for most of our roles. However, final salaries are based on a number of factors, including the skills and experience of the candidate; the current market; location of the candidate; and other factors uncovered in the hiring process. The standard pay structure is listed but if you're living in California, New York City or other eligible location, geographic specific pay structures, compensation and benefits could be applicable, click here to learn more. Grow your career with a best-in-class company that puts our clients' interests at the center of all we do. Get started now! Northwestern Mutual is an equal opportunity employer who welcomes and encourages diversity in the workforce. We are committed to creating and maintaining an environment in which each employee can contribute creative ideas, seek challenges, assume leadership and continue to focus on meeting and exceeding business and personal objectives. Skills Technical Troubleshooting (NM) - Expert, Operational Excellence (NM) - Expert, Cross Functional Partnering & Planning (NM) - Expert, Technology Reliability (NM) - Advanced, Process Improvement (NM) - Expert, Customer Centricity (NM) - Expert, Escalation Tracking (NM) - Advanced, Change Adaptability (NM) - Expert, Analytical Thinking (NM) - Expert, Accountability (NM) - Expert, IT Service Management (NM) - Expert, Professional Curiosity (NM) - Expert (Inactive), Strategic Thinking (NM) - Expert, Incident Management (NM) - Expert, Adaptive Communication (NM) - Expert, Engineering Expertise & Practices (NM) - Intermediate, Governance (NM) - Expert FIND YOUR FUTURE We're excited about the potential people bring to Northwestern Mutual. You can grow your career here while enjoying first-class perks, benefits, and our commitment to a culture of belonging. Flexible work schedules Concierge service Comprehensive benefits Employee resource groups PandoLogic. Category:Marketing & Biz Dev,
03/10/2026
Full time
About the Job Northwestern Mutual is seeking a hard working ServiceNow Product leader who will be responsible driving core product innovation as an expert in your field. Use knowledge that is both deep and wide and can be leveraged to build the tools and experiences that empower advisors and help clients achieve those dreams. Work with a talented team of engineers, designers, data scientists and financial experts to define product vision, strategy and deliver experiences that drive business outcomes. What You'll Do Set Product Vision: Responsible for product/capability vision and appropriate positioning with key stakeholders across the organization including Enterprise Architecture, Enterprise Risk, and Security teams in support of the Enterprise Risk, Third Party Risk, and Security Incident modules Develop Roadmap: Foster the development, acceptance and communication of roadmap with the Subject Matter Experts. Define and track KPIs for measure of success. Gather Requirements: Participate in cross functional work to solicit key requirements relative to the accountable product. Define the product: Responsible for multiple low to medium complexity products and product features from start to finish. Stakeholdering: Maintain the awareness and ability to articulate the product story to a broader audience outside the internal team with additional experience and maturity in the domain. Design Partnership: Partner with design to ensure cohesive future state user visions and experiences that are aligned with a quarterly vision with an understanding of the total design process. Data & Customer Research: Inform product decisions with both qualitative and quantitative data on behavior and experimentation. Feature Prioritization: Develop and maintain multiple prioritized backlog of user stories for implementation according to business value or ROI. What You'll Bring to the Role Bachelor's degree. 4-5 Years of prior experience with at least 4 working in a Product Management Role, with agile team experience. Knowledge Preferred: Formal business analyst DevOps or SRE experience Engineering or testing experience Knowledge of the financial services industry familiar with reporting tools (ie: PowerBI) in depth familiarity with work tracking tools (ie: Jira, Jira Align) Certification or experience with Product Owner or Scrum Master role Strong understanding of key ITIL concepts Strong knowledge of ServiceNow CMDB, Application Portfolio Management, and Asset Management. Understanding of integration with other ServiceNow modules a plus (Risk, Security Incident Response, Supplier Management) Understanding of ServiceNow development best practices to communicate needs from SME's into engineering requirements. Must have demonstrated cross functional work in previous experience along with strong communication skills, time management, project management skills, business acumen and high self-awareness/EQ. Demonstrated previous research experience, influence skills, initial leadership exposure, ability to translate product requirements into technical requirements, and work in ambiguity and solutioning. Solves complex problems; take a new perspective on existing solutions; exercise judgment based on the analysis of multiple sources of information. Skills You Have Analytical Thinking: Organizes and compares various aspects of a situation to comprehend and identify key or underlying complex issues through the use of quantitative data and analysis; leverages strong business acumen, problem solving, and interpersonal skills to think critically about situations from multiple perspectives and consistently seeks ways to improve processes. Cross Functional Partnering & Planning: Facilitates collaboration, communication, coordination, and planning with individuals and teams from different functions within the organization, and who have different areas of expertise, to achieve common goals. Customer Centricity: Applies a customer first mindset to design and continuously improve solutions, systems, processes, and services that support enterprise strategy, impact critical business outcomes, and drive organizational success. Escalation Tracking: Uses business and technology acumen to effectively manage the escalation path of end-user complaints and issues throughout the organization. Closes communication loop with all interested parties. IT Service Management: Develops and implements the ITSM (IT Service Management) roadmap through a structured methodology consisting of best practices for strategizing, defining, designing, planning, delivering, and supporting IT services. Implements industry leading framework, ITIL (IT Infrastructure Library). Process Improvement: Assesses the current processes and impact to analyze, design, and manage potential improvement areas for more efficient, effective workflow. Hybrid Compensation Range: Pay Range - Start: $114,450.00 Pay Range - End: $212,550.00 Geographic Specific Pay Structure: Structure 110: $125,930.00 USD - $233,870.00 USD Structure 115: $131,600.00 USD - $244,400.00 USD We believe in fairness and transparency. It's why we share the salary range for most of our roles. However, final salaries are based on a number of factors, including the skills and experience of the candidate; the current market; location of the candidate; and other factors uncovered in the hiring process. The standard pay structure is listed but if you're living in California, New York City or other eligible location, geographic specific pay structures, compensation and benefits could be applicable, click here to learn more. Grow your career with a best-in-class company that puts our clients' interests at the center of all we do. Get started now! Northwestern Mutual is an equal opportunity employer who welcomes and encourages diversity in the workforce. We are committed to creating and maintaining an environment in which each employee can contribute creative ideas, seek challenges, assume leadership and continue to focus on meeting and exceeding business and personal objectives. Skills Technical Troubleshooting (NM) - Expert, Operational Excellence (NM) - Expert, Cross Functional Partnering & Planning (NM) - Expert, Technology Reliability (NM) - Advanced, Process Improvement (NM) - Expert, Customer Centricity (NM) - Expert, Escalation Tracking (NM) - Advanced, Change Adaptability (NM) - Expert, Analytical Thinking (NM) - Expert, Accountability (NM) - Expert, IT Service Management (NM) - Expert, Professional Curiosity (NM) - Expert (Inactive), Strategic Thinking (NM) - Expert, Incident Management (NM) - Expert, Adaptive Communication (NM) - Expert, Engineering Expertise & Practices (NM) - Intermediate, Governance (NM) - Expert FIND YOUR FUTURE We're excited about the potential people bring to Northwestern Mutual. You can grow your career here while enjoying first-class perks, benefits, and our commitment to a culture of belonging. Flexible work schedules Concierge service Comprehensive benefits Employee resource groups PandoLogic. Category:Marketing & Biz Dev,
Bering Straits Native Corporation
Richmond, Virginia
SUMMARY Bering Straits Professional Services, a company within BSNC family, is currently seeking a qualified Senior Analyst II for employment at DLA Weapons Support (Richmond). This individual will assist the Business Process Support Directorate by using deep subject matter/functional experience and process skills to help internal/external customers and stakeholders identify and meet high priority needs. Applicants will be contacted via phone or email within ten (10) business days of submittal. ESSENTIAL DUTIES & RESPONSIBILITIES The Essential Duties and Responsibilities are intended to present a descriptive list of the range of duties performed for this position and are not intended to reflect all duties performed within the job. Other duties may be assigned. • Work with government-led teams to transition the Project/Task of converting all Data Request Tracking Utility (DRU) from MS Access into the ServiceNow platform as a modernization effort to help unify organizations continue workflow streamlining and continued process improvement CPI efforts within DLA. • Must be able to create, modify and test specific code and create visual representation of data. • Possess the ability to create, modify, and test computer applications to run efficiently. • Coordinate with end users on specific modifications to dashboards and workflow tools and possess the ability to host test sessions with both internal and external stakeholders. • Assist government-led teams by using deep subject matter/functional experience and process skills to help internal/external customers and stakeholders identify and meet high priority needs and systems support initiatives. • Must be able to effectively use customer service skills and provide briefing presentations to employees. • Assist with the development and delivery of training programs to DLA Aviation personnel and designated end users. • Focus areas include: Market Research/Data Analysis, Performance Based Logistics Evaluations, 3rd Party Logistics (3PLs)/4th Party Logistics (4PL) Provider Contracts. • Provide support reviewing and updating policies, processes, and procedures. QUALIFICATIONS - EXPERIENCE, EDUCATION AND CERTIFICATION To perform this job successfully, an individual must be able to satisfactorily perform each essential duty. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Required (Minimum Necessary) Qualifications • Extensive experience in Microsoft Office programs. • Extensive experience in data visualization, creating dashboards and drag and drop development, or other coding/low-code software solution applications. • Complete any required training to maintain system access and roles related to citizen development of software applications. Knowledge, Skills, Abilities, and Other Characteristics • Experience and proficiency with Microsoft PowerPoint, Word, Excel, and Access. • SQL experience and the ability to automate SAS code is HIGHLY RECOMMENDED. • Experience with Java Script is HIGHLY RECOMMENDED. Preferred • Experience with building ServiceNow applications. • Possess excellent problem-solving skills and be able to deploy alternate solutions when challenges are identified in the data retrieval or manipulation process. • This individual should be readily available to meet the demanding needs and flexing schedules of Senior Executive Staff. NECESSARY PHYSICAL REQUIREMENTS The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Employee must maintain a constant state of mental alertness at all times. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Essential and marginal functions may require maintaining physical condition necessary for bending, stooping, sitting, walking or standing for prolonged periods of time; most of time is spent sitting in a comfortable position with frequent opportunity to move about. DOT COVERED/SAFETY-SENSITIVE ROLE REQUIREMENTS • This position is not subject to federal requirements regarding Department of Transportation "safety-sensitive" functions. • This position doesnot perform DOT "safety-sensitive" functions (as defined under 49 CFR Part 40) and is subject to all federal requirements related to Department of Transportation requirements for those performing, or on-call to perform, "safety-sensitive" functions. Employees must provide a valid Commercial Driver's License (CDL) and Medical Examiner's Certificate (MEC). WORK ENVIRONMENT Work Environment characteristics described here are representative of those that must be borne by an employee to successfully perform the essential functions of this job. The job is performed in an office setting with exposure to computer screens and requires extensive use of a computer, keyboard, mouse, and multi-line telephone system. The work described herein is primarily in a modern office setting. Occasional travel may be required. SUPERVISORY RESPONSIBILITIES • Lead Analyst for the ServiceNow Initiative project. • Employee will be responsible for assigning tasks to project team members. ADDITIONAL QUALIFYING FACTORS As a condition of employment, you will be required to pass a pre-employment drug screening and have acceptable background check results. If applicable to the contract, you must also obtain the appropriate clearance levels required and be able to obtain access to military installations. Shareholder Preference BSNC gives hiring, promotion, training, and retention preference to BSNC shareholders, shareholder descendants and shareholder spouses who meet the minimum qualifications for the job. Bering Straits Native Corporation is an equal opportunity employer. All applicants will receive consideration for employment without regard to any status protected by state or federal law, or any other basis prohibited by law.
03/02/2026
Full time
SUMMARY Bering Straits Professional Services, a company within BSNC family, is currently seeking a qualified Senior Analyst II for employment at DLA Weapons Support (Richmond). This individual will assist the Business Process Support Directorate by using deep subject matter/functional experience and process skills to help internal/external customers and stakeholders identify and meet high priority needs. Applicants will be contacted via phone or email within ten (10) business days of submittal. ESSENTIAL DUTIES & RESPONSIBILITIES The Essential Duties and Responsibilities are intended to present a descriptive list of the range of duties performed for this position and are not intended to reflect all duties performed within the job. Other duties may be assigned. • Work with government-led teams to transition the Project/Task of converting all Data Request Tracking Utility (DRU) from MS Access into the ServiceNow platform as a modernization effort to help unify organizations continue workflow streamlining and continued process improvement CPI efforts within DLA. • Must be able to create, modify and test specific code and create visual representation of data. • Possess the ability to create, modify, and test computer applications to run efficiently. • Coordinate with end users on specific modifications to dashboards and workflow tools and possess the ability to host test sessions with both internal and external stakeholders. • Assist government-led teams by using deep subject matter/functional experience and process skills to help internal/external customers and stakeholders identify and meet high priority needs and systems support initiatives. • Must be able to effectively use customer service skills and provide briefing presentations to employees. • Assist with the development and delivery of training programs to DLA Aviation personnel and designated end users. • Focus areas include: Market Research/Data Analysis, Performance Based Logistics Evaluations, 3rd Party Logistics (3PLs)/4th Party Logistics (4PL) Provider Contracts. • Provide support reviewing and updating policies, processes, and procedures. QUALIFICATIONS - EXPERIENCE, EDUCATION AND CERTIFICATION To perform this job successfully, an individual must be able to satisfactorily perform each essential duty. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Required (Minimum Necessary) Qualifications • Extensive experience in Microsoft Office programs. • Extensive experience in data visualization, creating dashboards and drag and drop development, or other coding/low-code software solution applications. • Complete any required training to maintain system access and roles related to citizen development of software applications. Knowledge, Skills, Abilities, and Other Characteristics • Experience and proficiency with Microsoft PowerPoint, Word, Excel, and Access. • SQL experience and the ability to automate SAS code is HIGHLY RECOMMENDED. • Experience with Java Script is HIGHLY RECOMMENDED. Preferred • Experience with building ServiceNow applications. • Possess excellent problem-solving skills and be able to deploy alternate solutions when challenges are identified in the data retrieval or manipulation process. • This individual should be readily available to meet the demanding needs and flexing schedules of Senior Executive Staff. NECESSARY PHYSICAL REQUIREMENTS The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Employee must maintain a constant state of mental alertness at all times. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Essential and marginal functions may require maintaining physical condition necessary for bending, stooping, sitting, walking or standing for prolonged periods of time; most of time is spent sitting in a comfortable position with frequent opportunity to move about. DOT COVERED/SAFETY-SENSITIVE ROLE REQUIREMENTS • This position is not subject to federal requirements regarding Department of Transportation "safety-sensitive" functions. • This position doesnot perform DOT "safety-sensitive" functions (as defined under 49 CFR Part 40) and is subject to all federal requirements related to Department of Transportation requirements for those performing, or on-call to perform, "safety-sensitive" functions. Employees must provide a valid Commercial Driver's License (CDL) and Medical Examiner's Certificate (MEC). WORK ENVIRONMENT Work Environment characteristics described here are representative of those that must be borne by an employee to successfully perform the essential functions of this job. The job is performed in an office setting with exposure to computer screens and requires extensive use of a computer, keyboard, mouse, and multi-line telephone system. The work described herein is primarily in a modern office setting. Occasional travel may be required. SUPERVISORY RESPONSIBILITIES • Lead Analyst for the ServiceNow Initiative project. • Employee will be responsible for assigning tasks to project team members. ADDITIONAL QUALIFYING FACTORS As a condition of employment, you will be required to pass a pre-employment drug screening and have acceptable background check results. If applicable to the contract, you must also obtain the appropriate clearance levels required and be able to obtain access to military installations. Shareholder Preference BSNC gives hiring, promotion, training, and retention preference to BSNC shareholders, shareholder descendants and shareholder spouses who meet the minimum qualifications for the job. Bering Straits Native Corporation is an equal opportunity employer. All applicants will receive consideration for employment without regard to any status protected by state or federal law, or any other basis prohibited by law.
Desired Skills & Experience Responsibilities: Image and install software on Windows, and Apple laptops/desktops including IMAC (installations, moves, additions, and changes) and Remote support Troubleshoot post deployment issues on multiple computer platforms: Windows, Macintosh and mobile devices Printer break-fix and installation Disposal, redeployment and Asset reclaim Shipping coordination Data Backup and Data Recovery coordination Hardware Refresh Warranty and Out-of-warranty repair and replacement Depot Services Walk Up Support Spare parts management Executive (VIP) Support: Provide high-touch, white-glove IT support to executives and senior leadership. Ensure rapid response and resolution of technical issues impacting VIP users. Maintain and set up conference rooms, video conferencing equipment, and executive office IT infrastructure. Conduct proactive health checks on executive devices to prevent potential disruptions. Coordinate with cross-functional teams to ensure seamless IT support during executive meetings and travel. Audio and Video Support including Health Checks Inventory and Asset Management - Depot Operations Coordinate with external vendors for dispatch support Identify and resolve hardware and software application conflicts Open and close service requests, as well as manage the classification, assignment, tracking, and completion of requests or incidents Responsible for asset tagging and entering all incoming equipment into our asset management system Collaborate with cross-functional teams to properly onboard incoming new hires Ensure that hardware is properly assigned and updated into our management system Provide weekly reports on physical inventory counts as well as record weekly outflows of hardware equipment Work with external Suppliers to schedule repairs for damaged/malfunctioning hardware Ensure that resolutions are consistent with company standards and policies Job Summary: This role will be to provide overall hardware/software support to employees and incoming new hires. The position will assist in providing weekly reports, inventory management, and other administrative tasks as needed. The successful candidate must be capable of providing optimum customer service to a wide variety of users through professional commitment and dedication. This candidate must also be able to adapt to change and learn quickly in a highly dynamic environment. Requirements/Qualifications: 4 years' IT experience, including technical training Knowledge of Windows and Macintosh platforms, (including portables) and Microsoft Office suite of applications Experience with imaging Windows 10 OS. Familiar with basic network concepts (e.g., TCP/IP, Windows Networking, Ethernet) Networked printer experience (queue creation, server maintenance, etc.) Experience in using PC-based word processing, presentation, and e-mail software preferred Experience with using PC-based spreadsheet software sufficient to develop formulas, complete calculations across multiple worksheets, and use functions preferred Experience providing direct IT support to executives or senior leadership is highly desirable. Familiarity with IT service management tools such as ServiceNow or Remedy is a plus. Ability and willingness to work extended hours or a modified schedule to support planned activities or emergency situations Outstanding customer service and interpersonal skills Excellent organizational skills and ability to prioritize tasks among many competing requests Experience working in or supporting a call center or help desk environment MCP and/or A+ Certifications - a huge plus Aptitude for learning Excellent oral and written communication skills Ability to work in teams and in a team environment Able to lift to 50 pounds Valid driver's license
03/01/2026
Full time
Desired Skills & Experience Responsibilities: Image and install software on Windows, and Apple laptops/desktops including IMAC (installations, moves, additions, and changes) and Remote support Troubleshoot post deployment issues on multiple computer platforms: Windows, Macintosh and mobile devices Printer break-fix and installation Disposal, redeployment and Asset reclaim Shipping coordination Data Backup and Data Recovery coordination Hardware Refresh Warranty and Out-of-warranty repair and replacement Depot Services Walk Up Support Spare parts management Executive (VIP) Support: Provide high-touch, white-glove IT support to executives and senior leadership. Ensure rapid response and resolution of technical issues impacting VIP users. Maintain and set up conference rooms, video conferencing equipment, and executive office IT infrastructure. Conduct proactive health checks on executive devices to prevent potential disruptions. Coordinate with cross-functional teams to ensure seamless IT support during executive meetings and travel. Audio and Video Support including Health Checks Inventory and Asset Management - Depot Operations Coordinate with external vendors for dispatch support Identify and resolve hardware and software application conflicts Open and close service requests, as well as manage the classification, assignment, tracking, and completion of requests or incidents Responsible for asset tagging and entering all incoming equipment into our asset management system Collaborate with cross-functional teams to properly onboard incoming new hires Ensure that hardware is properly assigned and updated into our management system Provide weekly reports on physical inventory counts as well as record weekly outflows of hardware equipment Work with external Suppliers to schedule repairs for damaged/malfunctioning hardware Ensure that resolutions are consistent with company standards and policies Job Summary: This role will be to provide overall hardware/software support to employees and incoming new hires. The position will assist in providing weekly reports, inventory management, and other administrative tasks as needed. The successful candidate must be capable of providing optimum customer service to a wide variety of users through professional commitment and dedication. This candidate must also be able to adapt to change and learn quickly in a highly dynamic environment. Requirements/Qualifications: 4 years' IT experience, including technical training Knowledge of Windows and Macintosh platforms, (including portables) and Microsoft Office suite of applications Experience with imaging Windows 10 OS. Familiar with basic network concepts (e.g., TCP/IP, Windows Networking, Ethernet) Networked printer experience (queue creation, server maintenance, etc.) Experience in using PC-based word processing, presentation, and e-mail software preferred Experience with using PC-based spreadsheet software sufficient to develop formulas, complete calculations across multiple worksheets, and use functions preferred Experience providing direct IT support to executives or senior leadership is highly desirable. Familiarity with IT service management tools such as ServiceNow or Remedy is a plus. Ability and willingness to work extended hours or a modified schedule to support planned activities or emergency situations Outstanding customer service and interpersonal skills Excellent organizational skills and ability to prioritize tasks among many competing requests Experience working in or supporting a call center or help desk environment MCP and/or A+ Certifications - a huge plus Aptitude for learning Excellent oral and written communication skills Ability to work in teams and in a team environment Able to lift to 50 pounds Valid driver's license
APN Consulting, Inc. is a progressive IT staffing and services company offering innovative business solutions to improve client business outcomes. We focus on high impact technology solutions in ServiceNow, Fullstack, Cloud & Data, and AI / ML. Due to our globally expanding service offerings we are seeking top-talent to join our teams and grow with us. Direct Client Requirement Role- SAP-FICO Consultant Duration- 8 Months Contract Remote Job Description We are seeking an experienced SAP S/4HANA FICO (Financial Accounting/Controlling) Consultant with 10+ years of strong Accounts Payable (AP) expertise in the Procure-to-Pay (P2P) process area. This role will lead AP/P2P process design, S/4HANA configuration, integrations, testing, cutover, and hyper care, partnering with business stakeholders, Shared Services, Procurement, and technical teams to deliver stable, compliant, and scalable outcomes. Key responsibilities: • Lead end-to-end P2P/AP process assessment, fit-to-standard/fit-gap workshops, and solution design in SAP S/4HANA. • Own AP subprocesses include vendor invoice processing, payment runs, credit memos, down payments, GR/IR, tolerances, invoice blocks, duplicate invoice prevention, and period-end close activities. • Drive controls and compliance requirements (e.g., approvals, segregation of duties, audit support) within AP processes. • Configure and maintain FI-AP settings including: o Vendor master-related finance attributes (in alignment with Master Data team) o Payment methods, payment terms, payment program parameters, bank determination coordination o Dunning, withholding tax (as applicable), tax determination support with Tax team o Automatic account determination and posting logic (including GR/IR clearing coordination) o Tolerance groups, document types, posting keys, and validation/substitution support (where applicable) • Partner with MM (Materials Management) and Procurement teams to ensure seamless invoice verification and PO-based/non-PO invoice flows. • Coordinate with MM, SD, Treasury/Cash, and integration teams on touchpoints such as: o PO/invoice matching, goods receipt impacts, GR/IR clearing o Payment file formats and bank connectivity (in coordination with Treasury). • Lead/support unit testing, SIT, UAT, defect triage, and end-to-end scenario validation. • Own AP/P2P cutover activities: open AP, GR/IR aging, payment readiness, reconciliation, and stabilization. • Provide hyper care support and drive continuous improvement post go-live. • Communicate clearly with business and IT stakeholders; translate requirements into scalable SAP solutions. • Produce and maintain high-quality deliverables: process flows, configuration rationales, WRICEF requirements (as applicable), test scripts, training materials, and operational runbooks. Qualifications • 10+ years of SAP FI experience with deep specialization in Accounts Payable and P2P. • Hands-on SAP S/4HANA FI-AP implementation and/or conversion experience. • Strong understanding of AP accounting, controls, and close activities (accruals, GR/IR, vendor reconciliation). • Proven experience leading workshops, writing functional requirements, and supporting end-to-end testing. • Experience collaborating with MM/Procurement and resolving P2P integration issues. • Excellent communication, documentation, and stakeholder management skills. Preferred qualifications (nice to have) • Experience with SAP Fiori apps for AP and related S/4HANA innovations. • Exposure to workflow/approval processes for invoices and payments. • Knowledge of Treasury/payment integration, payment mediums, and bank formats (region-dependent). • SAP certifications in S/4HANA Finance or FI. We are committed to fostering a diverse, inclusive, and equitable workplace where individuals from all backgrounds feel valued and empowered to contribute their unique perspectives. We strongly encourage applications from candidates of all genders, races, ethnicities, abilities, and experiences to join our team and help us build a culture of belonging.
03/01/2026
Full time
APN Consulting, Inc. is a progressive IT staffing and services company offering innovative business solutions to improve client business outcomes. We focus on high impact technology solutions in ServiceNow, Fullstack, Cloud & Data, and AI / ML. Due to our globally expanding service offerings we are seeking top-talent to join our teams and grow with us. Direct Client Requirement Role- SAP-FICO Consultant Duration- 8 Months Contract Remote Job Description We are seeking an experienced SAP S/4HANA FICO (Financial Accounting/Controlling) Consultant with 10+ years of strong Accounts Payable (AP) expertise in the Procure-to-Pay (P2P) process area. This role will lead AP/P2P process design, S/4HANA configuration, integrations, testing, cutover, and hyper care, partnering with business stakeholders, Shared Services, Procurement, and technical teams to deliver stable, compliant, and scalable outcomes. Key responsibilities: • Lead end-to-end P2P/AP process assessment, fit-to-standard/fit-gap workshops, and solution design in SAP S/4HANA. • Own AP subprocesses include vendor invoice processing, payment runs, credit memos, down payments, GR/IR, tolerances, invoice blocks, duplicate invoice prevention, and period-end close activities. • Drive controls and compliance requirements (e.g., approvals, segregation of duties, audit support) within AP processes. • Configure and maintain FI-AP settings including: o Vendor master-related finance attributes (in alignment with Master Data team) o Payment methods, payment terms, payment program parameters, bank determination coordination o Dunning, withholding tax (as applicable), tax determination support with Tax team o Automatic account determination and posting logic (including GR/IR clearing coordination) o Tolerance groups, document types, posting keys, and validation/substitution support (where applicable) • Partner with MM (Materials Management) and Procurement teams to ensure seamless invoice verification and PO-based/non-PO invoice flows. • Coordinate with MM, SD, Treasury/Cash, and integration teams on touchpoints such as: o PO/invoice matching, goods receipt impacts, GR/IR clearing o Payment file formats and bank connectivity (in coordination with Treasury). • Lead/support unit testing, SIT, UAT, defect triage, and end-to-end scenario validation. • Own AP/P2P cutover activities: open AP, GR/IR aging, payment readiness, reconciliation, and stabilization. • Provide hyper care support and drive continuous improvement post go-live. • Communicate clearly with business and IT stakeholders; translate requirements into scalable SAP solutions. • Produce and maintain high-quality deliverables: process flows, configuration rationales, WRICEF requirements (as applicable), test scripts, training materials, and operational runbooks. Qualifications • 10+ years of SAP FI experience with deep specialization in Accounts Payable and P2P. • Hands-on SAP S/4HANA FI-AP implementation and/or conversion experience. • Strong understanding of AP accounting, controls, and close activities (accruals, GR/IR, vendor reconciliation). • Proven experience leading workshops, writing functional requirements, and supporting end-to-end testing. • Experience collaborating with MM/Procurement and resolving P2P integration issues. • Excellent communication, documentation, and stakeholder management skills. Preferred qualifications (nice to have) • Experience with SAP Fiori apps for AP and related S/4HANA innovations. • Exposure to workflow/approval processes for invoices and payments. • Knowledge of Treasury/payment integration, payment mediums, and bank formats (region-dependent). • SAP certifications in S/4HANA Finance or FI. We are committed to fostering a diverse, inclusive, and equitable workplace where individuals from all backgrounds feel valued and empowered to contribute their unique perspectives. We strongly encourage applications from candidates of all genders, races, ethnicities, abilities, and experiences to join our team and help us build a culture of belonging.
AI Applications Engineer Business Affairs: University IT (UIT), Redwood City, California, United States Information Technology Services Sep 08, 2025 Post Date 107213 Requisition # Job Purpose Are you an experienced AI/GenAI engineer who loves shipping real systems? Join Stanford's Enterprise Technology team to design, implement, and support AI solutions across university use cases. In this role, you will influence strategic direction, requirements, and architecture for AI driven information systems, incorporating new capabilities (LLMs, RAG, agentic frameworks, MLOps) to improve workflow, efficiency, and decision-making. You may serve as the technical lead for specific AI tracks and interrelated applications. This role blends hands-on engineering with mentorship and thought leadership. You will prototype and productionize-presenting proofs of concept, demoing solutions to stakeholders, and partnering with project managers, technical managers, architects, security, infrastructure, and application teams(ServiceNow, Salesforce, Oracle Financials, etc.) Core Duties: AI/ML System Implementation & Integration: Translate requirements into well-engineered components (pipelines, vector stores, prompt/agent logic, evaluation hooks) and implement them in partnership with the platform/architecture team. Application & Agent Development: Build and maintain LLM-based agents/services that securely call enterprise tools (ServiceNow, Salesforce, Oracle, etc.) using approved APIs and tool-calling frameworks. Create lightweight internal SDKs/utilities where needed. RAG & Search Enablement: Configure and optimize RAG workflows (chunking, embeddings, metadata filters) and integrate with existing search/vector infrastructure-escalating architecture changes to designated architects. MLOps & SDLC Practices: Follow and improve team standards for CI/CD, testing, prompt/model versioning, and observability. Own feature delivery through dev/test/prod, coordinating with release managers. Governance, Security & Compliance: Apply established guardrails (PII redaction, policy checks, access controls). Partner with InfoSec and architects to close gaps; document decisions and risks. Metrics & Reporting: Instrument services with KPIs (latency, cost, accuracy/quality) and build lightweight dashboards. Deep BI/reporting not primary. Documentation & Communication: Write clear technical docs (APIs, workflows, runbooks), user stories, and acceptance criteria. Support and sometimes lead UAT/test activities. Collaboration & Mentorship: Facilitate working sessions with stakeholders; mentor junior engineers through code reviews and pair programming; provide concise updates and risk flags. Education & Experience: Bachelor's degree and eight years of relevant experience or a combination of education and relevant experience. Required Knowledge, Skills, and Abilities: Agent/Agentic Framework Experience: Built and shipped at least one production LLM agent or agentic workflow using frameworks such as LangGraph, LangChain, CrewAI/AutoGen, Google Agent Builder/Vertex AI Agents (or equivalent). Able to explain tool selection, orchestration logic, and post deployment support. Proven Delivery: Implemented 3+ AI/ML projects and 2+ GenAI/LLM projects in production, with operational support (monitoring, tuning, incident response). Projects should serve sizable user populations and demonstrate measurable efficiency gains. Strong understanding of AI/ML concepts (LLMs/transformers and classical ML) and experience designing, developing, testing, and deploying AI-driven applications. Programming Expertise: Python (primary) plus experience with Node.js/Next.js/React/TypeScript and Java; demonstrated ability to quickly learn new tools/frameworks. Experience with cloud AI stacks (e.g., Google Vertex AI, AWS Bedrock, Azure OpenAI) and vector/search technologies (Pinecone, Elastic/OpenSearch, FAISS, Milvus, etc.). Knowledge of data design/architecture, relational and NoSQL databases, and data modeling. Thorough understanding of SDLC, MLOps, and quality control practices. Ability to define/solve logical problems for highly technical applications; strong problem-solving and systematic troubleshooting skills. Excellent communication, listening, negotiation, and conflict resolution skills; ability to bridge functional and technical resources. Desired Knowledge, Skills, and Abilities: MLOps Tooling: MLflow, Kubeflow, Vertex Pipelines, SageMaker Pipelines; LangSmith/PromptLayer/Weights & Biases. Open Source Savvy: Experience working with, customizing, and improving open-source solutions; comfortable contributing fixes/features upstream. Rapid Tech Adoption: Demonstrated ability to pick up a new technology/framework quickly and deliver production value with it. GenAI Frameworks: LangChain, LlamaIndex, DSPy, Haystack, LangGraph, Agent Engine, Google ADK, AWS AgentCore, CrewAI/AutoGen. Security & Governance: Implementing AI guardrails, red-teaming, and policy enforcement frameworks. Enterprise Integrations: ServiceNow, Salesforce, Oracle Financials, or others. UI Development: React/Next.js/Tailwind for internal tools. Prompt engineering at scale: Structured prompts (JSON/function-calling), templates, version control; automated/offline & online evals (rubrics, hallucination/bias checks, A/B tests, golden sets). Parameter efficient fine tuning (LoRA/QLoRA/adapters), supervised instruction tuning; hosting open weight models (Llama/Mistral/Qwen) with vLLM/TGI/Ollama. Safety/guardrails frameworks (Guardrails.ai, NeMo Guardrails, Azure/AWS safety filters) and jailbreak/drift detection. Hybrid search & reranking (BM25+dense, Cohere/Voyage/Jina rerankers), synthetic data generation, provenance/watermarking. Telemetry & governance: prompt/model drift monitoring, policy as code, audit logging, red teaming playbooks. Certifications and Licenses: Required: One of (or equivalent experience with): Google/AWS/Azure ML/AI certifications or strong demonstrable portfolio of production AI systems. Physical Requirements : Constantly perform desk-based computer tasks. Frequently sit, grasp lightly/fine manipulation. Occasionally stand/walk, writing by hand. Rarely use a telephone, lift/carry/push/pull objects that weigh up to 10 pounds. Consistent with its obligations under the law, the University will provide reasonable accommodations to applicants and employees with disabilities. Applicants requiring a reasonable accommodation for any part of the application or hiring process should contact Stanford University Human Resources by submitting a contact form . Working Conditions: May work extended hours, evenings, and weekends. Work Standards: Interpersonal Skills: Demonstrates the ability to work well with Stanford colleagues and clients and with external organizations. Promote Culture of Safety: Demonstrates commitment to personal responsibility and value for safety; communicates safety concerns; uses and promotes safe behaviors based on training and lessons learned. Subject to and expected to stay in sync with all applicable University policies and procedures, including but not limited to the personnel policies and other policies found in Stanford's Administrative Guide, . The expected pay range for this position is $169,728 to $190,000 per annum. Stanford University provides pay ranges representing its good faith estimate of what the university reasonably expects to pay for a position. The pay offered to a selected candidate will be determined based on factors such as (but not limited to) the scope and responsibilities of the position, the qualifications of the selected candidate, departmental budget availability, internal equity, geographic location and external market pay for comparable jobs. At Stanford University, base pay represents only one aspect of the comprehensive rewards package. The Cardinal at Work website ( ) provides detailed information on Stanford's extensive range of benefits and rewards offered to employees. Specifics about the rewards package for this position may be discussed during the hiring process. Why Stanford is for You: Stanford University has revolutionized the way we live and enrich the world. Supporting this mission is our diverse and dedicated 17,000 staff. We seek talent driven to impact the future of our legacy. Our culture and unique perks empower you with: Freedom to grow. We offer career development programs, tuition reimbursement, or audit a course. Join a TedTalk, film screening, or listen to a renowned author or global leader speak. A caring culture. We provide superb retirement plans, generous time-off, and family care resources. A healthier you. Climb our rock wall, or choose from hundreds of health or fitness classes at our world-class exercise facilities. We also provide excellent health care benefits. Discovery and fun. Stroll through historic sculptures, trails, and museums. Enviable resources. Enjoy free commuter programs, ridesharing incentives, discounts, and more. Redwood City. Our new Stanford Redwood City campus, opened in 2019, will be the workplace for approximately 2 . click apply for full job details
01/14/2026
Full time
AI Applications Engineer Business Affairs: University IT (UIT), Redwood City, California, United States Information Technology Services Sep 08, 2025 Post Date 107213 Requisition # Job Purpose Are you an experienced AI/GenAI engineer who loves shipping real systems? Join Stanford's Enterprise Technology team to design, implement, and support AI solutions across university use cases. In this role, you will influence strategic direction, requirements, and architecture for AI driven information systems, incorporating new capabilities (LLMs, RAG, agentic frameworks, MLOps) to improve workflow, efficiency, and decision-making. You may serve as the technical lead for specific AI tracks and interrelated applications. This role blends hands-on engineering with mentorship and thought leadership. You will prototype and productionize-presenting proofs of concept, demoing solutions to stakeholders, and partnering with project managers, technical managers, architects, security, infrastructure, and application teams(ServiceNow, Salesforce, Oracle Financials, etc.) Core Duties: AI/ML System Implementation & Integration: Translate requirements into well-engineered components (pipelines, vector stores, prompt/agent logic, evaluation hooks) and implement them in partnership with the platform/architecture team. Application & Agent Development: Build and maintain LLM-based agents/services that securely call enterprise tools (ServiceNow, Salesforce, Oracle, etc.) using approved APIs and tool-calling frameworks. Create lightweight internal SDKs/utilities where needed. RAG & Search Enablement: Configure and optimize RAG workflows (chunking, embeddings, metadata filters) and integrate with existing search/vector infrastructure-escalating architecture changes to designated architects. MLOps & SDLC Practices: Follow and improve team standards for CI/CD, testing, prompt/model versioning, and observability. Own feature delivery through dev/test/prod, coordinating with release managers. Governance, Security & Compliance: Apply established guardrails (PII redaction, policy checks, access controls). Partner with InfoSec and architects to close gaps; document decisions and risks. Metrics & Reporting: Instrument services with KPIs (latency, cost, accuracy/quality) and build lightweight dashboards. Deep BI/reporting not primary. Documentation & Communication: Write clear technical docs (APIs, workflows, runbooks), user stories, and acceptance criteria. Support and sometimes lead UAT/test activities. Collaboration & Mentorship: Facilitate working sessions with stakeholders; mentor junior engineers through code reviews and pair programming; provide concise updates and risk flags. Education & Experience: Bachelor's degree and eight years of relevant experience or a combination of education and relevant experience. Required Knowledge, Skills, and Abilities: Agent/Agentic Framework Experience: Built and shipped at least one production LLM agent or agentic workflow using frameworks such as LangGraph, LangChain, CrewAI/AutoGen, Google Agent Builder/Vertex AI Agents (or equivalent). Able to explain tool selection, orchestration logic, and post deployment support. Proven Delivery: Implemented 3+ AI/ML projects and 2+ GenAI/LLM projects in production, with operational support (monitoring, tuning, incident response). Projects should serve sizable user populations and demonstrate measurable efficiency gains. Strong understanding of AI/ML concepts (LLMs/transformers and classical ML) and experience designing, developing, testing, and deploying AI-driven applications. Programming Expertise: Python (primary) plus experience with Node.js/Next.js/React/TypeScript and Java; demonstrated ability to quickly learn new tools/frameworks. Experience with cloud AI stacks (e.g., Google Vertex AI, AWS Bedrock, Azure OpenAI) and vector/search technologies (Pinecone, Elastic/OpenSearch, FAISS, Milvus, etc.). Knowledge of data design/architecture, relational and NoSQL databases, and data modeling. Thorough understanding of SDLC, MLOps, and quality control practices. Ability to define/solve logical problems for highly technical applications; strong problem-solving and systematic troubleshooting skills. Excellent communication, listening, negotiation, and conflict resolution skills; ability to bridge functional and technical resources. Desired Knowledge, Skills, and Abilities: MLOps Tooling: MLflow, Kubeflow, Vertex Pipelines, SageMaker Pipelines; LangSmith/PromptLayer/Weights & Biases. Open Source Savvy: Experience working with, customizing, and improving open-source solutions; comfortable contributing fixes/features upstream. Rapid Tech Adoption: Demonstrated ability to pick up a new technology/framework quickly and deliver production value with it. GenAI Frameworks: LangChain, LlamaIndex, DSPy, Haystack, LangGraph, Agent Engine, Google ADK, AWS AgentCore, CrewAI/AutoGen. Security & Governance: Implementing AI guardrails, red-teaming, and policy enforcement frameworks. Enterprise Integrations: ServiceNow, Salesforce, Oracle Financials, or others. UI Development: React/Next.js/Tailwind for internal tools. Prompt engineering at scale: Structured prompts (JSON/function-calling), templates, version control; automated/offline & online evals (rubrics, hallucination/bias checks, A/B tests, golden sets). Parameter efficient fine tuning (LoRA/QLoRA/adapters), supervised instruction tuning; hosting open weight models (Llama/Mistral/Qwen) with vLLM/TGI/Ollama. Safety/guardrails frameworks (Guardrails.ai, NeMo Guardrails, Azure/AWS safety filters) and jailbreak/drift detection. Hybrid search & reranking (BM25+dense, Cohere/Voyage/Jina rerankers), synthetic data generation, provenance/watermarking. Telemetry & governance: prompt/model drift monitoring, policy as code, audit logging, red teaming playbooks. Certifications and Licenses: Required: One of (or equivalent experience with): Google/AWS/Azure ML/AI certifications or strong demonstrable portfolio of production AI systems. Physical Requirements : Constantly perform desk-based computer tasks. Frequently sit, grasp lightly/fine manipulation. Occasionally stand/walk, writing by hand. Rarely use a telephone, lift/carry/push/pull objects that weigh up to 10 pounds. Consistent with its obligations under the law, the University will provide reasonable accommodations to applicants and employees with disabilities. Applicants requiring a reasonable accommodation for any part of the application or hiring process should contact Stanford University Human Resources by submitting a contact form . Working Conditions: May work extended hours, evenings, and weekends. Work Standards: Interpersonal Skills: Demonstrates the ability to work well with Stanford colleagues and clients and with external organizations. Promote Culture of Safety: Demonstrates commitment to personal responsibility and value for safety; communicates safety concerns; uses and promotes safe behaviors based on training and lessons learned. Subject to and expected to stay in sync with all applicable University policies and procedures, including but not limited to the personnel policies and other policies found in Stanford's Administrative Guide, . The expected pay range for this position is $169,728 to $190,000 per annum. Stanford University provides pay ranges representing its good faith estimate of what the university reasonably expects to pay for a position. The pay offered to a selected candidate will be determined based on factors such as (but not limited to) the scope and responsibilities of the position, the qualifications of the selected candidate, departmental budget availability, internal equity, geographic location and external market pay for comparable jobs. At Stanford University, base pay represents only one aspect of the comprehensive rewards package. The Cardinal at Work website ( ) provides detailed information on Stanford's extensive range of benefits and rewards offered to employees. Specifics about the rewards package for this position may be discussed during the hiring process. Why Stanford is for You: Stanford University has revolutionized the way we live and enrich the world. Supporting this mission is our diverse and dedicated 17,000 staff. We seek talent driven to impact the future of our legacy. Our culture and unique perks empower you with: Freedom to grow. We offer career development programs, tuition reimbursement, or audit a course. Join a TedTalk, film screening, or listen to a renowned author or global leader speak. A caring culture. We provide superb retirement plans, generous time-off, and family care resources. A healthier you. Climb our rock wall, or choose from hundreds of health or fitness classes at our world-class exercise facilities. We also provide excellent health care benefits. Discovery and fun. Stroll through historic sculptures, trails, and museums. Enviable resources. Enjoy free commuter programs, ridesharing incentives, discounts, and more. Redwood City. Our new Stanford Redwood City campus, opened in 2019, will be the workplace for approximately 2 . click apply for full job details
Job Title: Cyber Security Analyst, Data Security and Awareness Location: Kennesaw, Georgia Regular/Temporary: Regular Full/Part Time: Full-Time Job ID: 293707 About Us Are you ready to transform lives through academic excellence, innovative research, strong community partnerships and economic opportunity? Do you want to cultivate an inclusive environment that encourages free expression and civil discourse? Kennesaw State University is one of the 50 largest public institutions in the country. With growing enrollment and global reach, we continue to expand our institutional influence and prominence beyond the state of Georgia. We offer more than 190 undergraduate, graduate, and doctoral degrees to empower our 47,000 students to become thought leaders, lifelong learners, and informed global citizens. Our entrepreneurial spirit, high-impact research, and Division I athletics draw students from throughout the region and from more than 100 countries across the globe. Our university's vibrant culture, career opportunities, rich benefits, and values of respect, integrity, collaboration, inclusivity, and accountability make us an employer of choice. We are part of the University System of Georgia . We are searching for talented people to join Kennesaw State University in our vision . Come Take Flight at KSU! Location (Primary Location for Job Responsibilities) Our Kennesaw campus is located at 1000 Chastain Road NW, Kennesaw, GA 30144. Our Marietta campus is located at 1100 South Marietta Parkway, Marietta, GA 30060. Department Information DEPARTMENT SPECIFIC TASKS AND RESPONSIBILITIES: 1.Collaborates with cybersecurity data security and awareness team members to triage, investigate, and resolve services tickets related to data security alerts, compromised accounts, security awareness incidents, and other data security issues 2.Collaborates with team members to improve security posture by supporting enhancements to KnowBe4, Microsoft Purview DLP, or similar programs policies, and processes for identifying, analyzing, and remediating compromised accounts 3.Assists with designing, coordinating, and delivering cybersecurity awareness campaigns to educate faculty, staff, and students on secure behaviors, institutional policies, and data protection best practices DEPARTMENT SPECIFIC KNOWLEDGE, SKILLS, AND ABILITIES : Working knowledge of Microsoft Purview DLP, Microsoft 365 security features, and security awareness platforms (e.g., KnowBe4) Hands-on experience with KnowBe4, Microsoft Purview DLP, and ServiceNow to support security operations, ticket management, and incident response activities Able to interpret alerts, analyze trends, and support risk-based improvements Able to collaborate effectively with cybersecurity team members and campus stakeholders, communicate security concepts to non-technical audiences, and support incident responses, ticketing workflows, and awareness initiatives Able to document security incidents, analyze metrics, and support reporting efforts to drive continuous improvement in security posture Able to develop foundational skills in identifying and responding to account compromise incidents, understanding data loss prevention policies, data classification, compliance requirements, and cybersecurity awareness program delivery Job Summary Leverages skills and tools to identify security concerns affecting campus systems. Creates, monitors, and maintains safeguards to ensure the secure option of all systems on campus. Responsibilities KEY RESPONSIBILITIES : 1. Collaborates with stakeholders to resolve computer security incidents and vulnerability compliance 2. Receives and analyzes network alerts from various sources within the enterprise 3. Determines possible causes of security alerts 4. Documents and escalates incidents including event s history, status and potential impact for further action that may cause ongoing and immediate impact to the environment 5. Utilizes cyber defense tools for continual monitoring and analysis of system activity to identify malicious activity Required Qualifications Educational Requirements High School diploma or equivalent Required Experience Two (2) years related Information Technology experience Preferred Qualifications Preferred Educational Qualifications Degree from an accredited institution of higher education in related field preferred Preferred Experience Previous experience in higher education preferred Working knowledge of enterprise security tools, such as M365, ServiceNow, and Data Loss Prevention Previous experience with Security Awareness programs and applications Prior experience with IT support or customer service is a plus Knowledge, Skills, & Abilities ABILITIES Ability to conduct vulnerability scans and recognize vulnerabilities in security systems Ability to interpret the information collected by network tools (e.g. Nslookup, Ping, and Traceroute) Ability to accurately define incidents, problems, and events in the trouble ticketing system Ability to identify systemic security issues based on the analysis of vulnerability and configuration data Able to handle multiple tasks or projects at one time meeting assigned deadlines KNOWLEDGE Knowledge of computer networking concepts, communications, and protocols Knowledge of the common attack vectors on the network layer Knowledge of operating system command-line tools and network tools to identify vulnerabilities Knowledge of operating systems and Database Concepts Knowledge of cyber attackers, adversarial tactics, techniques, and procedures; Knowledge of cyber-attack stages (e.g., reconnaissance, scanning, enumeration, gaining access, escalation of privileges, maintaining access, network exploitation, covering tracks) Knowledge of regulations pertaining to storage and handling of confidential data, to include PII, PCI, HIPPA, FERPA, etc. Knowledge of Intrusion Detection System (IDS)/Intrusion Prevention System (IPS) tools, technologies and applications SKILLS Skilled in recognizing and categorizing types of vulnerabilities and associated attacks Skilled in identifying hidden patterns or relationships Skilled in reviewing logs to identify evidence of past intrusions Skilled in performing root cause analysis Excellent interpersonal, initiative, teamwork, problem solving, independent judgment, organization, communication (verbal and written), time management, project management and presentation skills Proficient with computer applications and programs associated with the position (i.e. Microsoft Office suite and other required applications) Strong attention to detail and follow up skills Strong customer service skills and phone and e-mail etiquette USG Core Values The University System of Georgia is comprised of our 26 institutions of higher education and learning as well as the System Office. Our USG Statement of Core Values are Integrity, Excellence, Accountability, and Respect. These values serve as the foundation for all that we do as an organization, and each USG community member is responsible for demonstrating and upholding these standards. More details on the USG Statement of Core Values and Code of Conduct are available in USG Board Policy 8.2.18.1.2 and can be found on-line at . Additionally, USG supports Freedom of Expression as stated in Board Policy 6.5 Freedom of Expression and Academic Freedom found on-line at . Equal Employment Opportunity Kennesaw State University is an Equal Employment Opportunity Employer. The University is committed to maintaining a fair and respectful environment for living, work and study. To that end, and in accordance with federal and state law, Board of Regents policy, and University policy, the University prohibits harassment of or discrimination against any person because of race, color, sex (including sexual harassment, pregnancy, and medical conditions related to pregnancy), sexual orientation, gender identity, gender expression, ethnicity or national origin, religion, age, genetic information, disability, or veteran or military status by any member of the KSU Community on campus, in connection with a University program or activity, or in a manner that creates a hostile environment for members of the KSU community. For additional information on this policy, or to file a complaint under the provisions of this policy, students, employees, applicants for employment or admission or other third parties should contact the Office of Institutional Equity at English Building, Suite 225, . Other Information This is not a supervisory position. This position does not have any financial responsibilities. This position will not be required to drive. This role is considered a position of trust. This position does not require a purchasing card (P-Card). This position may travel 1% - 24% of the time This position does not require security clearance. Background Check Standard Enhanced Per the University System of Georgia background check policy, all final candidates will be required to consent to a criminal background investigation. Final candidates may be asked to disclose criminal record history during the initial screening process and prior to a conditional offer of employment. Applicants for positions of trust with screening . click apply for full job details
01/14/2026
Full time
Job Title: Cyber Security Analyst, Data Security and Awareness Location: Kennesaw, Georgia Regular/Temporary: Regular Full/Part Time: Full-Time Job ID: 293707 About Us Are you ready to transform lives through academic excellence, innovative research, strong community partnerships and economic opportunity? Do you want to cultivate an inclusive environment that encourages free expression and civil discourse? Kennesaw State University is one of the 50 largest public institutions in the country. With growing enrollment and global reach, we continue to expand our institutional influence and prominence beyond the state of Georgia. We offer more than 190 undergraduate, graduate, and doctoral degrees to empower our 47,000 students to become thought leaders, lifelong learners, and informed global citizens. Our entrepreneurial spirit, high-impact research, and Division I athletics draw students from throughout the region and from more than 100 countries across the globe. Our university's vibrant culture, career opportunities, rich benefits, and values of respect, integrity, collaboration, inclusivity, and accountability make us an employer of choice. We are part of the University System of Georgia . We are searching for talented people to join Kennesaw State University in our vision . Come Take Flight at KSU! Location (Primary Location for Job Responsibilities) Our Kennesaw campus is located at 1000 Chastain Road NW, Kennesaw, GA 30144. Our Marietta campus is located at 1100 South Marietta Parkway, Marietta, GA 30060. Department Information DEPARTMENT SPECIFIC TASKS AND RESPONSIBILITIES: 1.Collaborates with cybersecurity data security and awareness team members to triage, investigate, and resolve services tickets related to data security alerts, compromised accounts, security awareness incidents, and other data security issues 2.Collaborates with team members to improve security posture by supporting enhancements to KnowBe4, Microsoft Purview DLP, or similar programs policies, and processes for identifying, analyzing, and remediating compromised accounts 3.Assists with designing, coordinating, and delivering cybersecurity awareness campaigns to educate faculty, staff, and students on secure behaviors, institutional policies, and data protection best practices DEPARTMENT SPECIFIC KNOWLEDGE, SKILLS, AND ABILITIES : Working knowledge of Microsoft Purview DLP, Microsoft 365 security features, and security awareness platforms (e.g., KnowBe4) Hands-on experience with KnowBe4, Microsoft Purview DLP, and ServiceNow to support security operations, ticket management, and incident response activities Able to interpret alerts, analyze trends, and support risk-based improvements Able to collaborate effectively with cybersecurity team members and campus stakeholders, communicate security concepts to non-technical audiences, and support incident responses, ticketing workflows, and awareness initiatives Able to document security incidents, analyze metrics, and support reporting efforts to drive continuous improvement in security posture Able to develop foundational skills in identifying and responding to account compromise incidents, understanding data loss prevention policies, data classification, compliance requirements, and cybersecurity awareness program delivery Job Summary Leverages skills and tools to identify security concerns affecting campus systems. Creates, monitors, and maintains safeguards to ensure the secure option of all systems on campus. Responsibilities KEY RESPONSIBILITIES : 1. Collaborates with stakeholders to resolve computer security incidents and vulnerability compliance 2. Receives and analyzes network alerts from various sources within the enterprise 3. Determines possible causes of security alerts 4. Documents and escalates incidents including event s history, status and potential impact for further action that may cause ongoing and immediate impact to the environment 5. Utilizes cyber defense tools for continual monitoring and analysis of system activity to identify malicious activity Required Qualifications Educational Requirements High School diploma or equivalent Required Experience Two (2) years related Information Technology experience Preferred Qualifications Preferred Educational Qualifications Degree from an accredited institution of higher education in related field preferred Preferred Experience Previous experience in higher education preferred Working knowledge of enterprise security tools, such as M365, ServiceNow, and Data Loss Prevention Previous experience with Security Awareness programs and applications Prior experience with IT support or customer service is a plus Knowledge, Skills, & Abilities ABILITIES Ability to conduct vulnerability scans and recognize vulnerabilities in security systems Ability to interpret the information collected by network tools (e.g. Nslookup, Ping, and Traceroute) Ability to accurately define incidents, problems, and events in the trouble ticketing system Ability to identify systemic security issues based on the analysis of vulnerability and configuration data Able to handle multiple tasks or projects at one time meeting assigned deadlines KNOWLEDGE Knowledge of computer networking concepts, communications, and protocols Knowledge of the common attack vectors on the network layer Knowledge of operating system command-line tools and network tools to identify vulnerabilities Knowledge of operating systems and Database Concepts Knowledge of cyber attackers, adversarial tactics, techniques, and procedures; Knowledge of cyber-attack stages (e.g., reconnaissance, scanning, enumeration, gaining access, escalation of privileges, maintaining access, network exploitation, covering tracks) Knowledge of regulations pertaining to storage and handling of confidential data, to include PII, PCI, HIPPA, FERPA, etc. Knowledge of Intrusion Detection System (IDS)/Intrusion Prevention System (IPS) tools, technologies and applications SKILLS Skilled in recognizing and categorizing types of vulnerabilities and associated attacks Skilled in identifying hidden patterns or relationships Skilled in reviewing logs to identify evidence of past intrusions Skilled in performing root cause analysis Excellent interpersonal, initiative, teamwork, problem solving, independent judgment, organization, communication (verbal and written), time management, project management and presentation skills Proficient with computer applications and programs associated with the position (i.e. Microsoft Office suite and other required applications) Strong attention to detail and follow up skills Strong customer service skills and phone and e-mail etiquette USG Core Values The University System of Georgia is comprised of our 26 institutions of higher education and learning as well as the System Office. Our USG Statement of Core Values are Integrity, Excellence, Accountability, and Respect. These values serve as the foundation for all that we do as an organization, and each USG community member is responsible for demonstrating and upholding these standards. More details on the USG Statement of Core Values and Code of Conduct are available in USG Board Policy 8.2.18.1.2 and can be found on-line at . Additionally, USG supports Freedom of Expression as stated in Board Policy 6.5 Freedom of Expression and Academic Freedom found on-line at . Equal Employment Opportunity Kennesaw State University is an Equal Employment Opportunity Employer. The University is committed to maintaining a fair and respectful environment for living, work and study. To that end, and in accordance with federal and state law, Board of Regents policy, and University policy, the University prohibits harassment of or discrimination against any person because of race, color, sex (including sexual harassment, pregnancy, and medical conditions related to pregnancy), sexual orientation, gender identity, gender expression, ethnicity or national origin, religion, age, genetic information, disability, or veteran or military status by any member of the KSU Community on campus, in connection with a University program or activity, or in a manner that creates a hostile environment for members of the KSU community. For additional information on this policy, or to file a complaint under the provisions of this policy, students, employees, applicants for employment or admission or other third parties should contact the Office of Institutional Equity at English Building, Suite 225, . Other Information This is not a supervisory position. This position does not have any financial responsibilities. This position will not be required to drive. This role is considered a position of trust. This position does not require a purchasing card (P-Card). This position may travel 1% - 24% of the time This position does not require security clearance. Background Check Standard Enhanced Per the University System of Georgia background check policy, all final candidates will be required to consent to a criminal background investigation. Final candidates may be asked to disclose criminal record history during the initial screening process and prior to a conditional offer of employment. Applicants for positions of trust with screening . click apply for full job details
Job Title: Technical Support Associate Location: Atlanta, Georgia Regular/Temporary: Regular Full/Part Time: Full-Time Job ID: 293722 About Us Overview Georgia Tech prides itself on its technological resources, collaborations, high-quality student body, and its commitment to building an outstanding and diverse community of learning, discovery, and creation. We strongly encourage applicants whose values align with our institutional values, as outlined in our Strategic Plan. These values include academic excellence, diversity of thought and experience, inquiry and innovation, collaboration and community, and ethical behavior and stewardship. Georgia Tech has policies to promote a healthy work-life balance and is aware that attracting faculty may require meeting the needs of two careers. About Georgia Tech Georgia Tech is a top-ranked public research university situated in the heart of Atlanta, a diverse and vibrant city with numerous economic and cultural strengths. The Institute serves more than 45,000 students through top-ranked undergraduate, graduate, and executive programs in engineering, computing, science, business, design, and liberal arts. Georgia Tech's faculty attracted more than $1.4 billion in research awards this past year in fields ranging from biomedical technology to artificial intelligence, energy, sustainability, semiconductors, neuroscience, and national security. Georgia Tech ranks among the nation's top 20 universities for research and development spending and No. 1 among institutions without a medical school. Georgia Tech's Mission and Values Georgia Tech's mission is to develop leaders who advance technology and improve the human condition. The Institute has nine key values that are foundational to everything we do: 1. Students are our top priority. 2. We strive for excellence. 3. We thrive on diversity. 4. We celebrate collaboration. 5. We champion innovation. 6. We safeguard freedom of inquiry and expression. 7. We nurture the wellbeing of our community. 8. We act ethically. 9. We are responsible stewards. Over the next decade, Georgia Tech will become an example of inclusive innovation, a leading technological research university of unmatched scale, relentlessly committed to serving the public good; breaking new ground in addressing the biggest local, national, and global challenges and opportunities of our time; making technology broadly accessible; and developing exceptional, principled leaders from all backgrounds ready to produce novel ideas and create solutions with real human impact. The Georgia Tech Research Institute (GTRI) is the nonprofit, applied research organization of the Georgia Institute of Technology (Georgia Tech). Founded in 1934 as the Engineering Experiment Station, GTRI has grown to more than 2,900 employees supporting eight laboratories in over 20 locations around the country. Job Summary Technical Support Associates provide assistance and troubleshooting for Information Technology systems, applications, and hardware. They respond to user inquiries, resolve technical issues, and ensure the smooth operation of Information Technology systems and services. Responsibilities Job Duty 1 - Provide technical assistance and support to end-users for Information Technology systems, software, and hardware-related issues. Job Duty 2 - Troubleshoot technical problems, identify root causes, and resolve Information Technology issues in a timely and efficient manner. Job Duty 3 - Respond to user inquiries, service requests, and incidents through phone, email, or in-person communication channels. Job Duty 4 - Document technical solutions, troubleshooting steps, and issue resolutions in Information Technology ticketing systems. Job Duty 5 - Install, configure, and update software applications, drivers, and patches on user devices as needed. Job Duty 6 - Conduct user training, tutorials, and knowledge sharing sessions to enhance end-user Information Technology skills and knowledge. Job Duty 7 - Maintain Information Technology equipment inventory, track hardware assets, and assist with equipment setup and deployment Job Duty 8 - Adhere to Information Technology policies, procedures, and security protocols to ensure data protection and system integrity. Job Duty 9 - Collaborate with Information Technology teams and vendors to escalate complex technical issues and coordinate problem resolution. Job Duty 10 - Perform other job-related duties as assigned. Required Qualifications Educational Requirements High School Diploma, GED, or Vocational School Diploma. Vocational Training/Degree may be preferred or required (some profiles may require additional education). Required Experience No prior relevant work experience required. Preferred Qualifications Experience with IT ticketing systems (e.g. Jira Service Management, Zendesk, Freshdesk, ServiceNow) Experience with endpoint management & patching solutions (e.g. Tanium, SCCM, PDQ Deploy, JAMF, WorkSpace One) Experience with scripting languages (e.g. Python, PowerShell) Experience supporting systems in highly regulated environments (e.g. DoD, Financial, Healthcare) Familiarity with NIST 800-171, NIST 800-53, or related frameworks USG Core Values The University System of Georgia is comprised of our 26 institutions of higher education and learning as well as the System Office. Our USG Statement of Core Values are Integrity, Excellence, Accountability, and Respect. These values serve as the foundation for all that we do as an organization, and each USG community member is responsible for demonstrating and upholding these standards. More details on the USG Statement of Core Values and Code of Conduct are available in USG Board Policy 8.2.18.1.2 and can be found on-line at . Additionally, USG supports Freedom of Expression as stated in Board Policy 6.5 Freedom of Expression and Academic Freedom found on-line at . Equal Employment Opportunity The Georgia Institute of Technology (Georgia Tech) is an Equal Employment Opportunity Employer. The Institute is committed to maintaining a fair and respectful environment for all. To that end, and in accordance with federal and state law, Board of Regents policy, and Institute policy, Georgia Tech provides equal opportunity to all faculty, staff, students, and all other members of the Georgia Tech community, including applicants for admission and/or employment, contractors, volunteers, and participants in institutional programs, activities, or services. Georgia Tech complies with all applicable laws and regulations governing equal opportunity in the workplace and in educational activities. Equal opportunity and decisions based on merit are fundamental values of the University System of Georgia ("USG") and Georgia Tech. Georgia Tech prohibits discrimination, including discriminatory harassment, on the basis of an individual's race, ethnicity, ancestry, color, religion, sex (including pregnancy), national origin, age, disability, genetics, or veteran status in its programs, activities, employment, and admissions. Further, Georgia Tech prohibits citizenship status, immigration status, and national origin discrimination in hiring, firing, and recruitment, except where such restrictions are required in order to comply with law, regulation, executive order, or Attorney General directive, or where they are required by Federal, State, or local government contract. Other Information This is not a supervisory position. This position does not have any financial responsibilities. This position will not be required to drive. This role is considered a position of trust. This position does not require a purchasing card (P-Card). This position will not travel This position requires a security clearance. This position requires US Citizenship Salary range: $52.616 - $76.793 Location: Atlanta, GA Background Check Successful candidate must be able to pass a background check. Please visit
01/14/2026
Full time
Job Title: Technical Support Associate Location: Atlanta, Georgia Regular/Temporary: Regular Full/Part Time: Full-Time Job ID: 293722 About Us Overview Georgia Tech prides itself on its technological resources, collaborations, high-quality student body, and its commitment to building an outstanding and diverse community of learning, discovery, and creation. We strongly encourage applicants whose values align with our institutional values, as outlined in our Strategic Plan. These values include academic excellence, diversity of thought and experience, inquiry and innovation, collaboration and community, and ethical behavior and stewardship. Georgia Tech has policies to promote a healthy work-life balance and is aware that attracting faculty may require meeting the needs of two careers. About Georgia Tech Georgia Tech is a top-ranked public research university situated in the heart of Atlanta, a diverse and vibrant city with numerous economic and cultural strengths. The Institute serves more than 45,000 students through top-ranked undergraduate, graduate, and executive programs in engineering, computing, science, business, design, and liberal arts. Georgia Tech's faculty attracted more than $1.4 billion in research awards this past year in fields ranging from biomedical technology to artificial intelligence, energy, sustainability, semiconductors, neuroscience, and national security. Georgia Tech ranks among the nation's top 20 universities for research and development spending and No. 1 among institutions without a medical school. Georgia Tech's Mission and Values Georgia Tech's mission is to develop leaders who advance technology and improve the human condition. The Institute has nine key values that are foundational to everything we do: 1. Students are our top priority. 2. We strive for excellence. 3. We thrive on diversity. 4. We celebrate collaboration. 5. We champion innovation. 6. We safeguard freedom of inquiry and expression. 7. We nurture the wellbeing of our community. 8. We act ethically. 9. We are responsible stewards. Over the next decade, Georgia Tech will become an example of inclusive innovation, a leading technological research university of unmatched scale, relentlessly committed to serving the public good; breaking new ground in addressing the biggest local, national, and global challenges and opportunities of our time; making technology broadly accessible; and developing exceptional, principled leaders from all backgrounds ready to produce novel ideas and create solutions with real human impact. The Georgia Tech Research Institute (GTRI) is the nonprofit, applied research organization of the Georgia Institute of Technology (Georgia Tech). Founded in 1934 as the Engineering Experiment Station, GTRI has grown to more than 2,900 employees supporting eight laboratories in over 20 locations around the country. Job Summary Technical Support Associates provide assistance and troubleshooting for Information Technology systems, applications, and hardware. They respond to user inquiries, resolve technical issues, and ensure the smooth operation of Information Technology systems and services. Responsibilities Job Duty 1 - Provide technical assistance and support to end-users for Information Technology systems, software, and hardware-related issues. Job Duty 2 - Troubleshoot technical problems, identify root causes, and resolve Information Technology issues in a timely and efficient manner. Job Duty 3 - Respond to user inquiries, service requests, and incidents through phone, email, or in-person communication channels. Job Duty 4 - Document technical solutions, troubleshooting steps, and issue resolutions in Information Technology ticketing systems. Job Duty 5 - Install, configure, and update software applications, drivers, and patches on user devices as needed. Job Duty 6 - Conduct user training, tutorials, and knowledge sharing sessions to enhance end-user Information Technology skills and knowledge. Job Duty 7 - Maintain Information Technology equipment inventory, track hardware assets, and assist with equipment setup and deployment Job Duty 8 - Adhere to Information Technology policies, procedures, and security protocols to ensure data protection and system integrity. Job Duty 9 - Collaborate with Information Technology teams and vendors to escalate complex technical issues and coordinate problem resolution. Job Duty 10 - Perform other job-related duties as assigned. Required Qualifications Educational Requirements High School Diploma, GED, or Vocational School Diploma. Vocational Training/Degree may be preferred or required (some profiles may require additional education). Required Experience No prior relevant work experience required. Preferred Qualifications Experience with IT ticketing systems (e.g. Jira Service Management, Zendesk, Freshdesk, ServiceNow) Experience with endpoint management & patching solutions (e.g. Tanium, SCCM, PDQ Deploy, JAMF, WorkSpace One) Experience with scripting languages (e.g. Python, PowerShell) Experience supporting systems in highly regulated environments (e.g. DoD, Financial, Healthcare) Familiarity with NIST 800-171, NIST 800-53, or related frameworks USG Core Values The University System of Georgia is comprised of our 26 institutions of higher education and learning as well as the System Office. Our USG Statement of Core Values are Integrity, Excellence, Accountability, and Respect. These values serve as the foundation for all that we do as an organization, and each USG community member is responsible for demonstrating and upholding these standards. More details on the USG Statement of Core Values and Code of Conduct are available in USG Board Policy 8.2.18.1.2 and can be found on-line at . Additionally, USG supports Freedom of Expression as stated in Board Policy 6.5 Freedom of Expression and Academic Freedom found on-line at . Equal Employment Opportunity The Georgia Institute of Technology (Georgia Tech) is an Equal Employment Opportunity Employer. The Institute is committed to maintaining a fair and respectful environment for all. To that end, and in accordance with federal and state law, Board of Regents policy, and Institute policy, Georgia Tech provides equal opportunity to all faculty, staff, students, and all other members of the Georgia Tech community, including applicants for admission and/or employment, contractors, volunteers, and participants in institutional programs, activities, or services. Georgia Tech complies with all applicable laws and regulations governing equal opportunity in the workplace and in educational activities. Equal opportunity and decisions based on merit are fundamental values of the University System of Georgia ("USG") and Georgia Tech. Georgia Tech prohibits discrimination, including discriminatory harassment, on the basis of an individual's race, ethnicity, ancestry, color, religion, sex (including pregnancy), national origin, age, disability, genetics, or veteran status in its programs, activities, employment, and admissions. Further, Georgia Tech prohibits citizenship status, immigration status, and national origin discrimination in hiring, firing, and recruitment, except where such restrictions are required in order to comply with law, regulation, executive order, or Attorney General directive, or where they are required by Federal, State, or local government contract. Other Information This is not a supervisory position. This position does not have any financial responsibilities. This position will not be required to drive. This role is considered a position of trust. This position does not require a purchasing card (P-Card). This position will not travel This position requires a security clearance. This position requires US Citizenship Salary range: $52.616 - $76.793 Location: Atlanta, GA Background Check Successful candidate must be able to pass a background check. Please visit
Systems Engineer Business Affairs: University IT (UIT), Redwood City, California, United States Information Technology Services Nov 17, 2025 Post Date 107744 Requisition # Endpoint Engineering and Development is seeking a Systems Engineer to join us on a mission to elevate the experience of our systems and enrich the lives of the Stanford University community. In this position, you will: Achieve outstanding results in support of our mission while modeling the team's values. Bring Jamf and Microsoft Endpoint Manager (Intune/SCCM/MECM) to Stanford. Partner with developers and engineers to define and execute strategy on complex projects from single tasks to sophisticated implementations. Perform server migrations and cloud administration (GCP/AWS) in support of endpoint management operations. Present to different audiences, from end-users to senior leadership, on the status of endpoint management projects. About EED Endpoint Engineering and Development (EED) provides a portfolio of products and services that solve problems and build experience. EED offers software development, systems engineering, and product management. EED is part of University Information Technology (UIT), a 700-person strong organization supporting 100+ services. EED takes pride in bringing desktop and mobile solutions to Stanford because supporting a world-class university's research and education mission can positively impact the world. We're incredibly excited to bring new endpoint management systems and software to Stanford. Core duties include : Build, install, configure, analyze, tune, and troubleshoot the operating system to achieve optimum performance. Resolve complex system problems and provide consultation or training. Configure and assist in the design of systems and network security. Manage hardware, software, and utilities for installation, modification, troubleshooting, maintenance, and upgrade operating systems and workstation environments. Compare, evaluate, and implement new technologies and integrate systems into the computing environment. Document systems infrastructure for users, support and consulting personnel, and developers. Train personnel who provide support and consulting services to users. Act as liaison with various departments across campus. Facilitate vendor relationships. Management of Apple Developer Console and Google Play Console. Minimum requirements Education & Experience : Bachelor's degree and five years of relevant experience, or a combination of education and relevant experience. Knowledge, Skills, and Abilities : Experience with implementation, configuration, support, design, and planning of Jamf and Microsoft Endpoint Manager (Intune/SCCM/MECM) rollouts to an enterprise organization. Knowledge of macOS and Windows environments, including hardware and software, at an advanced level. Proficient in one or more modern, general-purpose scripting languages (ex: PowerShell, Python, Bash). Experience with basic troubleshooting and network concepts with a fundamental understanding of network environments. Understanding of Microsoft Azure, Microsoft Intune, Azure Active Directory. Mid to advanced knowledge of security concepts and best practices. Experience using ticketing systems such as JIRA and ServiceNow to provide excellent customer support. Ability to work well independently and as a team member. Ability to train others in applications and system fundamentals. Experience with middleware and infrastructure. Experience with build automation, continuous integration, or continuous deployment tools is a bonus. The expected pay range for this position is $127,716 to $147,437 per annum. Stanford University provides pay ranges representing its good faith estimate of what the university reasonably expects to pay for a position. The pay offered to a selected candidate will be determined based on factors such as (but not limited to) the scope and responsibilities of the position, the qualifications of the selected candidate, departmental budget availability, internal equity, geographic location and external market pay for comparable jobs. At Stanford University, base pay represents only one aspect of the comprehensive rewards package. The Cardinal at Work website ( ) provides detailed information on Stanford's extensive range of benefits and rewards offered to employees. Specifics about the rewards package for this position may be discussed during the hiring process. Why Stanford is for you : Imagine a world without search engines or social platforms. Consider lives saved through first-ever organ transplants and research to cure illnesses. Stanford University has revolutionized the way we live and enrich the world. Supporting this mission is our diverse and dedicated 17,000 staff. We seek talent driven to impact the future of our legacy. Our culture and unique perks empower you with: Freedom to grow . We offer career development programs, tuition reimbursement, or audit a course. Join a TedTalk, film screening, or listen to a renowned author or global leader speak. A caring culture . We provide superb retirement plans, generous time-off, and family care resources. A healthier you . Climb our rock wall, or choose from hundreds of health or fitness classes at our world-class exercise facilities. We also provide excellent health care benefits. Discovery and fun . Stroll through historic sculptures, trails, and museums. Enviable resources . Enjoy free commuter programs, ridesharing incentives, discounts and more! How to Apply Interested? We invite you to apply for this position by clicking on the "Apply for Job" button. To be considered, please submit your résumé and a cover letter along with your online application. The job duties listed are typical examples of work performed by positions in this job classification and are not designed to contain or be interpreted as a comprehensive inventory of all duties, tasks, and responsibilities. Specific duties and responsibilities may vary depending on department or program needs without changing the general nature and scope of the job or level of responsibility. Employees may also perform other duties as assigned. Consistent with its obligations under the law, the University will provide reasonable accommodations to applicants and employees with disabilities. Applicants requiring a reasonable accommodation for any part of the application or hiring process should contact Stanford University Human Resources by submitting a contact form . Stanford is an equal employment opportunity and affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other characteristic protected by law. This position may be eligible for full-time remote work from any location in the U.S., with periodic visits to campus once travel restrictions are lifted. Additional Information Schedule: Full-time Job Code: 4832 Employee Status: Regular Grade: I Requisition ID: 107744 Work Arrangement : Hybrid Eligible
01/14/2026
Full time
Systems Engineer Business Affairs: University IT (UIT), Redwood City, California, United States Information Technology Services Nov 17, 2025 Post Date 107744 Requisition # Endpoint Engineering and Development is seeking a Systems Engineer to join us on a mission to elevate the experience of our systems and enrich the lives of the Stanford University community. In this position, you will: Achieve outstanding results in support of our mission while modeling the team's values. Bring Jamf and Microsoft Endpoint Manager (Intune/SCCM/MECM) to Stanford. Partner with developers and engineers to define and execute strategy on complex projects from single tasks to sophisticated implementations. Perform server migrations and cloud administration (GCP/AWS) in support of endpoint management operations. Present to different audiences, from end-users to senior leadership, on the status of endpoint management projects. About EED Endpoint Engineering and Development (EED) provides a portfolio of products and services that solve problems and build experience. EED offers software development, systems engineering, and product management. EED is part of University Information Technology (UIT), a 700-person strong organization supporting 100+ services. EED takes pride in bringing desktop and mobile solutions to Stanford because supporting a world-class university's research and education mission can positively impact the world. We're incredibly excited to bring new endpoint management systems and software to Stanford. Core duties include : Build, install, configure, analyze, tune, and troubleshoot the operating system to achieve optimum performance. Resolve complex system problems and provide consultation or training. Configure and assist in the design of systems and network security. Manage hardware, software, and utilities for installation, modification, troubleshooting, maintenance, and upgrade operating systems and workstation environments. Compare, evaluate, and implement new technologies and integrate systems into the computing environment. Document systems infrastructure for users, support and consulting personnel, and developers. Train personnel who provide support and consulting services to users. Act as liaison with various departments across campus. Facilitate vendor relationships. Management of Apple Developer Console and Google Play Console. Minimum requirements Education & Experience : Bachelor's degree and five years of relevant experience, or a combination of education and relevant experience. Knowledge, Skills, and Abilities : Experience with implementation, configuration, support, design, and planning of Jamf and Microsoft Endpoint Manager (Intune/SCCM/MECM) rollouts to an enterprise organization. Knowledge of macOS and Windows environments, including hardware and software, at an advanced level. Proficient in one or more modern, general-purpose scripting languages (ex: PowerShell, Python, Bash). Experience with basic troubleshooting and network concepts with a fundamental understanding of network environments. Understanding of Microsoft Azure, Microsoft Intune, Azure Active Directory. Mid to advanced knowledge of security concepts and best practices. Experience using ticketing systems such as JIRA and ServiceNow to provide excellent customer support. Ability to work well independently and as a team member. Ability to train others in applications and system fundamentals. Experience with middleware and infrastructure. Experience with build automation, continuous integration, or continuous deployment tools is a bonus. The expected pay range for this position is $127,716 to $147,437 per annum. Stanford University provides pay ranges representing its good faith estimate of what the university reasonably expects to pay for a position. The pay offered to a selected candidate will be determined based on factors such as (but not limited to) the scope and responsibilities of the position, the qualifications of the selected candidate, departmental budget availability, internal equity, geographic location and external market pay for comparable jobs. At Stanford University, base pay represents only one aspect of the comprehensive rewards package. The Cardinal at Work website ( ) provides detailed information on Stanford's extensive range of benefits and rewards offered to employees. Specifics about the rewards package for this position may be discussed during the hiring process. Why Stanford is for you : Imagine a world without search engines or social platforms. Consider lives saved through first-ever organ transplants and research to cure illnesses. Stanford University has revolutionized the way we live and enrich the world. Supporting this mission is our diverse and dedicated 17,000 staff. We seek talent driven to impact the future of our legacy. Our culture and unique perks empower you with: Freedom to grow . We offer career development programs, tuition reimbursement, or audit a course. Join a TedTalk, film screening, or listen to a renowned author or global leader speak. A caring culture . We provide superb retirement plans, generous time-off, and family care resources. A healthier you . Climb our rock wall, or choose from hundreds of health or fitness classes at our world-class exercise facilities. We also provide excellent health care benefits. Discovery and fun . Stroll through historic sculptures, trails, and museums. Enviable resources . Enjoy free commuter programs, ridesharing incentives, discounts and more! How to Apply Interested? We invite you to apply for this position by clicking on the "Apply for Job" button. To be considered, please submit your résumé and a cover letter along with your online application. The job duties listed are typical examples of work performed by positions in this job classification and are not designed to contain or be interpreted as a comprehensive inventory of all duties, tasks, and responsibilities. Specific duties and responsibilities may vary depending on department or program needs without changing the general nature and scope of the job or level of responsibility. Employees may also perform other duties as assigned. Consistent with its obligations under the law, the University will provide reasonable accommodations to applicants and employees with disabilities. Applicants requiring a reasonable accommodation for any part of the application or hiring process should contact Stanford University Human Resources by submitting a contact form . Stanford is an equal employment opportunity and affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other characteristic protected by law. This position may be eligible for full-time remote work from any location in the U.S., with periodic visits to campus once travel restrictions are lifted. Additional Information Schedule: Full-time Job Code: 4832 Employee Status: Regular Grade: I Requisition ID: 107744 Work Arrangement : Hybrid Eligible
Security Sensitive Position?: Yes Hours of Work: 8:00 AM - 5:00 PM M-F Posting Number: TSU203551 Official TSU Title: System Administrator Grant Title: N/A Job Description Summary / TWC Summary: We are looking for an innovative and dynamic ServiceNow Administrator to join our IT team. You will oversee the configuration and administration of our ServiceNow platform to ensure it meets the needs of our user community. In this role, you will serve as the subject matter expert for the ServiceNow platform, providing end-to-end administration, configuration, implementation, and maintenance to support OIT operations. You will leverage your IT expertise to integrate systems, support business processes, and ensure that our ServiceNow environment is optimized, secure, and aligned with organizational goals. Essential Duties Summary: Serve as the primary ServiceNow expert, providing guidance and technical leadership for system configuration, integration, and maintenance. Administer, configure, and optimize ServiceNow modules, including ITSM, ITOM, CMDB, and other related areas. Translate business requirements into technical solutions using structured analysis and design methodologies. Analyze, design, and integrate COTS and custom-developed software to meet operational needs. Monitor system performance, troubleshoot issues, and provide timely resolutions. Evaluate cost, risk, and technical impact of system changes, upgrades, and enhancements. Collaborate with internal teams, stakeholders, and leadership to align system capabilities with business objectives. Provide end-user training, documentation, and ongoing support. Support HUD OIG IT governance, compliance, and security requirements. % FTE: 1.0 Hiring Range: $64,197.37 - $81,851.64 Education: Bachelor's degree in computer science, information technology, computer information systems, or a similar field, or equivalent years of experience. Required Licensing/Certification: ServiceNow Certified System Administrator Knowledge, Skills, and Abilities: Knowledge of: Good understanding of the organization's goals and objectives. Exceptional written and oral communication skills. Exceptional interpersonal skills, with a focus on rapport-building, listening, and questioning skills. Strong documentation skills. Ability to conduct research into a wide range of computing issues as required. Ability to absorb and retain information quickly. Ability to present ideas in user-friendly language. Highly self-motivated and directed. Keen attention to detail. Proven analytical and problem-solving abilities. Ability to effectively prioritize and execute tasks in a high-pressure environment. Exceptional customer service orientation. Experience working in a team-oriented, collaborative environment. Skills: Detail oriented. Effective customer service. Problem-solving and decision-making. Multitasking and time management. Technical problems. Project management. Presenting. Job-related systems. Both verbal and written communication. Ability to: Prepare detailed reports. Work independently. Communicate effectively. Work Experience: Required Experience: Requires two (2) or more years of related experience. Proven experience in IT systems analysis, design, and integration, including both commercial-off-the-shelf (COTS) and development software. Strong understanding of structured analysis and design methodologies. Ability to translate business needs into functional and technical solutions. Demonstrated ability to assess cost, risk, and performance factors in IT projects. Excellent problem-solving, communication, and collaboration skills. Preferred Experience: Experience with Agile, DevOps, or ITIL frameworks. Knowledge of cybersecurity standards and compliance requirements. Ability to create technical documentation, dashboards, and end-user training materials. Working/Environmental Conditions: While performing the duties of this job, the employee is regularly required to: sit, walk, talk, and hear, use hands to move items and to operate computer. The employee is frequently required to: stand, reach with hands and arms, climb, stoop or kneel or crouch, and lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus. Work is performed within routine office environment with no exposure to hazardous or unpleasant conditions. UA EEO Statement: It is the policy of Texas Southern University to provide a work environment that is free from discrimination for all persons regardless of race, color, religion, sex, age, national origin, individuals with disability, sexual orientation, or protected veteran status in its programs, activities, admissions or employment policies. This policy of equal opportunity is strictly observed in all University employment-related activities such as advertising, recruiting, interviewing, testing, employment training, compensation, promotion, termination, and employment benefits. This policy expressly prohibits harassment and discrimination in employment based on race, color, religion, gender, gender identity, genetic history, national origin, individuals with disability, age, citizenship status, or protected veteran status. This policy shall be adhered to in accordance with the provisions of all applicable federal, state and local laws, including, but not limited to, Title VII of the Civil Rights Act. Manual of Administrative Policies and Procedures Open Until Filled (overrides close field) : Yes Special Instructions to Applicants: Open to all applicants.
01/14/2026
Full time
Security Sensitive Position?: Yes Hours of Work: 8:00 AM - 5:00 PM M-F Posting Number: TSU203551 Official TSU Title: System Administrator Grant Title: N/A Job Description Summary / TWC Summary: We are looking for an innovative and dynamic ServiceNow Administrator to join our IT team. You will oversee the configuration and administration of our ServiceNow platform to ensure it meets the needs of our user community. In this role, you will serve as the subject matter expert for the ServiceNow platform, providing end-to-end administration, configuration, implementation, and maintenance to support OIT operations. You will leverage your IT expertise to integrate systems, support business processes, and ensure that our ServiceNow environment is optimized, secure, and aligned with organizational goals. Essential Duties Summary: Serve as the primary ServiceNow expert, providing guidance and technical leadership for system configuration, integration, and maintenance. Administer, configure, and optimize ServiceNow modules, including ITSM, ITOM, CMDB, and other related areas. Translate business requirements into technical solutions using structured analysis and design methodologies. Analyze, design, and integrate COTS and custom-developed software to meet operational needs. Monitor system performance, troubleshoot issues, and provide timely resolutions. Evaluate cost, risk, and technical impact of system changes, upgrades, and enhancements. Collaborate with internal teams, stakeholders, and leadership to align system capabilities with business objectives. Provide end-user training, documentation, and ongoing support. Support HUD OIG IT governance, compliance, and security requirements. % FTE: 1.0 Hiring Range: $64,197.37 - $81,851.64 Education: Bachelor's degree in computer science, information technology, computer information systems, or a similar field, or equivalent years of experience. Required Licensing/Certification: ServiceNow Certified System Administrator Knowledge, Skills, and Abilities: Knowledge of: Good understanding of the organization's goals and objectives. Exceptional written and oral communication skills. Exceptional interpersonal skills, with a focus on rapport-building, listening, and questioning skills. Strong documentation skills. Ability to conduct research into a wide range of computing issues as required. Ability to absorb and retain information quickly. Ability to present ideas in user-friendly language. Highly self-motivated and directed. Keen attention to detail. Proven analytical and problem-solving abilities. Ability to effectively prioritize and execute tasks in a high-pressure environment. Exceptional customer service orientation. Experience working in a team-oriented, collaborative environment. Skills: Detail oriented. Effective customer service. Problem-solving and decision-making. Multitasking and time management. Technical problems. Project management. Presenting. Job-related systems. Both verbal and written communication. Ability to: Prepare detailed reports. Work independently. Communicate effectively. Work Experience: Required Experience: Requires two (2) or more years of related experience. Proven experience in IT systems analysis, design, and integration, including both commercial-off-the-shelf (COTS) and development software. Strong understanding of structured analysis and design methodologies. Ability to translate business needs into functional and technical solutions. Demonstrated ability to assess cost, risk, and performance factors in IT projects. Excellent problem-solving, communication, and collaboration skills. Preferred Experience: Experience with Agile, DevOps, or ITIL frameworks. Knowledge of cybersecurity standards and compliance requirements. Ability to create technical documentation, dashboards, and end-user training materials. Working/Environmental Conditions: While performing the duties of this job, the employee is regularly required to: sit, walk, talk, and hear, use hands to move items and to operate computer. The employee is frequently required to: stand, reach with hands and arms, climb, stoop or kneel or crouch, and lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus. Work is performed within routine office environment with no exposure to hazardous or unpleasant conditions. UA EEO Statement: It is the policy of Texas Southern University to provide a work environment that is free from discrimination for all persons regardless of race, color, religion, sex, age, national origin, individuals with disability, sexual orientation, or protected veteran status in its programs, activities, admissions or employment policies. This policy of equal opportunity is strictly observed in all University employment-related activities such as advertising, recruiting, interviewing, testing, employment training, compensation, promotion, termination, and employment benefits. This policy expressly prohibits harassment and discrimination in employment based on race, color, religion, gender, gender identity, genetic history, national origin, individuals with disability, age, citizenship status, or protected veteran status. This policy shall be adhered to in accordance with the provisions of all applicable federal, state and local laws, including, but not limited to, Title VII of the Civil Rights Act. Manual of Administrative Policies and Procedures Open Until Filled (overrides close field) : Yes Special Instructions to Applicants: Open to all applicants.
SENIOR, LEARNING & EVENT TECHNOLOGY SPECIALIST, IS&T Classroom Technology Services Job Description SENIOR, LEARNING & EVENT TECHNOLOGY SPECIALIST, IS&T Classroom Technology Services Category Charles River Campus > Professional Job Location BOSTON, MA, United States Tracking Code Posted Date 1/7/2026 Salary Grade Grade 49 Expected Hiring Range Minimum $100,000.00 Expected Hiring Range Maximum $115,000.00 The salary of the finalist selected for this role will be set based on a variety of factors, including but not limited to departmental budgets, qualifications, experience, education, licenses, specialty, training and internal pay comparison. The above hiring range represents the University's good faith and reasonable estimate of the range of possible compensation at the time of posting. Position Type Full-Time/Regular Are you ready to be at the forefront of research and innovation on a vibrant, dynamic campus shaping the future of education? Join the Boston University Information Services & Technology (IS&T) community in our Learning & Event Technology Services (LETS) group. We are seeking applicants with diverse skills and experience to provide best-in-class AV/IT support to our faculty, staff, and students. We are looking for an energetic, self-directed, and motivated individual to join our Technology Experience & Community group as a Senior LETS Specialist on our AV/IT field engineering team. This hands-on role involves installing, configuring, repairing, and troubleshooting systems while providing advanced support for a wide range of AV/IT technology and services. You will also advise management on emerging technologies, test and verify new solutions, and serve on multiple service or project teams in various roles such as Subject Matter Expert or Technical Lead. This position will interface with consultants, integrators, vendors, general contractors, trades, and other partners. Required Skills Please note: This is an onsite position and may require occasional evening, weekend, and/or holiday hours. Requirements: 8+ years of progressively responsible experience with AV/IT technology in a support role. Bachelor's degree required; Masters preferred. (Work experience accepted in lieu of degree) Valid driver's license. Ability to lift moderately heavy equipment (up to 75 pounds). AVIXA CTS or CTS-I certification(s) preferred. Technical Qualifications: Crestron programming, troubleshooting, Simple, HTML5 DSP Biamp Configuration Dante Configuration & Setup Audio Commissioning AVoIP (Quality of Service) Virtual Control - VC4 (Programming, Loading, Setup, Linux) Install/Configure - Zoom/Teams Rooms AV Networking Cable Termination RS-232 Familiarity with enterprise management software (e.g., Crestron XIO or Fusion) Working knowledge of digital signage solutions (e.g., Appspace) Experience with ticketing systems (e.g., ServiceNow) Programming or commissioning experience in professional audio/video integration preferred Soft Skills: Patience in problem-solving complex technical issues, both over the phone and in person, with diverse customers. Ability to learn and support new technology quickly. Excellent interpersonal communication and strong customer service skills. Ability to work productively in cross-functional teams and independently. Ability to maintain control in rapidly changing situations, exhibiting a high level of independent decision-making. Willingness to train and share knowledge with other team members. Boston University Offers an Excellent Benefits Package: Time Off: Generous time off, paid intersession break, and 13 paid holidays. Retirement: University-funded retirement plan with full vesting after 2 years of eligible service. Tuition Assistance: Competitive tuition assistance program for yourself and family members. Transportation: Discounted MBTA pass and additional commuting options. Wellness: Programs and classes at little or no cost, including workshops and personal counseling. More information at ( ). Culture & Community: Access to discounts or free admission to various city art/cultural institutes around Boston. Public Service Loan Forgiveness Pet Insurance Our Mission: To provide best-in-class technology and data services to support outstanding education, groundbreaking research, effective administration, and a connected, secure community at Boston University, one of the largest private employers in Boston with almost 10,000 faculty and staff. IS&T invests in our staff's personal and professional growth. We promote staff learning through lunch and learn sessions, an extensive library of online courses, and opportunities to engage with peers at NERCOMP and EDUCAUSE events. Our Fun Advisory Board (FAB) arranges various events throughout the year, including nights at Lucky Strikes Boston, karaoke nights, BU hockey games, nights at Symphony Hall, pancake breakfasts, and department holiday lunches. If you require a reasonable accommodation to complete the employment application process, please contact the Equal Opportunity Office at . required. technology environment. Experience with Lecture Capture technology is highly preferred. Master's Degree in related discipline preferred. Certified Technology Specialist (CTS) certification preferred. Must hold a valid driver's license. Must be able to lift moderately heavy equipment (up to 75 pounds). Technical Expertise: Strong experience with lecture capture technology (Echo360 experience preferred.) Knowledge of Echo System Architecture, cradle to grave content lifecycle, system functions, integration options, ESS user interface and more preferred. Equipment expertise includes LCD and/or DLP projectors, visual presenters, audio amplifiers and mixers, various audio and video switching devices and electronic control systems. Experience with sound reinforcement and lighting set ups. Experience maintaining and programming Crestron and Extron systems. ITIL Foundations Certification preferred. Working knowledge of digital signage solutions such as Visix. Working knowledge of video streaming platforms, video network delivery methods, video presentation layers and technologies, video streaming protocols (i.e. RTP, UDP, RTSP, HLS, RTMP, MPEG-DASH), and video codecs (i.e. H.264, MPEG2, vp8, ProRes) required. Knowledge of TCP/IP, LAN/wireless networking principles and application protocols, i.e. HTTp, HTTPS, SMTP, and FTP. Familiarity with LDAP, CAS, & Shibboleth technologies. Familiarity with remote assistance technology (i.e. Bomgar) and enterprise management software (i.e. Crestron Fusion). Demonstrable application experience of working with the following technologies: Oracle, MS SQL Server 2005/2008 and MySql databases. Knowledge of programming, scripting, and use of regular expressions with technologies such as Perl, Powershell, Bash, etc. Program and configure AV equipment such as media control systems (AMX/Crestron/Extron), DSPs, matrix mixers and switchers, codec's. Program and configure systems with consultant driven designs as well as developing designs from scratch from client requirements. Interface with consultants, vendors, general contractors, electrical contractors and other partners. Demonstrating creative solutions to help differentiate LETS and the IT Help Center. At least two years of programming or commissioning experience in the professional audio/video integration preferred. Working knowledge of media management systems such as Kaltura. Experience supporting computer hardware and software including Windows and OSX operating systems, desktop business applications, various specialized applications, peripherals and mobile devices. Experience with WordPress and web site content management and development. Soft Skills: Must follow procedures and keep accurate records of incidents and requests while working in the field. Strong writing and organizational skills required. Demonstrate patience when problem-solving complex technical issues, over the phone and in person, with diverse customers. Learn and support new technology quickly. Must possess excellent interpersonal communication skills. Strong customer service skills absolutely necessary. Energetic, self-directed, motivated and professional individual who thrives in a fast-paced, dynamic environment. Interact with all levels of an organization in a professional, diplomatic and tactful manner. Work well with external vendors. Work well with both primary and dotted line reporting in a matrix environment. Work productively in cross-functional teams and/or resourcefully and independently as an individual. Must possess the ability to work autonomously and maintain control in rapidly changing situations. A high level of independent decision making is absolutely. We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, natural or protective hairstyle, religion, sex, age, national origin, physical or mental disability, sexual orientation, gender identity, genetic information, military service, pregnancy or pregnancy-related condition, or because of marital, parental, or veteran status. We are a VEVRAA Federal Contractor. Required Skills Job Location: BOSTON, MA . click apply for full job details
01/14/2026
Full time
SENIOR, LEARNING & EVENT TECHNOLOGY SPECIALIST, IS&T Classroom Technology Services Job Description SENIOR, LEARNING & EVENT TECHNOLOGY SPECIALIST, IS&T Classroom Technology Services Category Charles River Campus > Professional Job Location BOSTON, MA, United States Tracking Code Posted Date 1/7/2026 Salary Grade Grade 49 Expected Hiring Range Minimum $100,000.00 Expected Hiring Range Maximum $115,000.00 The salary of the finalist selected for this role will be set based on a variety of factors, including but not limited to departmental budgets, qualifications, experience, education, licenses, specialty, training and internal pay comparison. The above hiring range represents the University's good faith and reasonable estimate of the range of possible compensation at the time of posting. Position Type Full-Time/Regular Are you ready to be at the forefront of research and innovation on a vibrant, dynamic campus shaping the future of education? Join the Boston University Information Services & Technology (IS&T) community in our Learning & Event Technology Services (LETS) group. We are seeking applicants with diverse skills and experience to provide best-in-class AV/IT support to our faculty, staff, and students. We are looking for an energetic, self-directed, and motivated individual to join our Technology Experience & Community group as a Senior LETS Specialist on our AV/IT field engineering team. This hands-on role involves installing, configuring, repairing, and troubleshooting systems while providing advanced support for a wide range of AV/IT technology and services. You will also advise management on emerging technologies, test and verify new solutions, and serve on multiple service or project teams in various roles such as Subject Matter Expert or Technical Lead. This position will interface with consultants, integrators, vendors, general contractors, trades, and other partners. Required Skills Please note: This is an onsite position and may require occasional evening, weekend, and/or holiday hours. Requirements: 8+ years of progressively responsible experience with AV/IT technology in a support role. Bachelor's degree required; Masters preferred. (Work experience accepted in lieu of degree) Valid driver's license. Ability to lift moderately heavy equipment (up to 75 pounds). AVIXA CTS or CTS-I certification(s) preferred. Technical Qualifications: Crestron programming, troubleshooting, Simple, HTML5 DSP Biamp Configuration Dante Configuration & Setup Audio Commissioning AVoIP (Quality of Service) Virtual Control - VC4 (Programming, Loading, Setup, Linux) Install/Configure - Zoom/Teams Rooms AV Networking Cable Termination RS-232 Familiarity with enterprise management software (e.g., Crestron XIO or Fusion) Working knowledge of digital signage solutions (e.g., Appspace) Experience with ticketing systems (e.g., ServiceNow) Programming or commissioning experience in professional audio/video integration preferred Soft Skills: Patience in problem-solving complex technical issues, both over the phone and in person, with diverse customers. Ability to learn and support new technology quickly. Excellent interpersonal communication and strong customer service skills. Ability to work productively in cross-functional teams and independently. Ability to maintain control in rapidly changing situations, exhibiting a high level of independent decision-making. Willingness to train and share knowledge with other team members. Boston University Offers an Excellent Benefits Package: Time Off: Generous time off, paid intersession break, and 13 paid holidays. Retirement: University-funded retirement plan with full vesting after 2 years of eligible service. Tuition Assistance: Competitive tuition assistance program for yourself and family members. Transportation: Discounted MBTA pass and additional commuting options. Wellness: Programs and classes at little or no cost, including workshops and personal counseling. More information at ( ). Culture & Community: Access to discounts or free admission to various city art/cultural institutes around Boston. Public Service Loan Forgiveness Pet Insurance Our Mission: To provide best-in-class technology and data services to support outstanding education, groundbreaking research, effective administration, and a connected, secure community at Boston University, one of the largest private employers in Boston with almost 10,000 faculty and staff. IS&T invests in our staff's personal and professional growth. We promote staff learning through lunch and learn sessions, an extensive library of online courses, and opportunities to engage with peers at NERCOMP and EDUCAUSE events. Our Fun Advisory Board (FAB) arranges various events throughout the year, including nights at Lucky Strikes Boston, karaoke nights, BU hockey games, nights at Symphony Hall, pancake breakfasts, and department holiday lunches. If you require a reasonable accommodation to complete the employment application process, please contact the Equal Opportunity Office at . required. technology environment. Experience with Lecture Capture technology is highly preferred. Master's Degree in related discipline preferred. Certified Technology Specialist (CTS) certification preferred. Must hold a valid driver's license. Must be able to lift moderately heavy equipment (up to 75 pounds). Technical Expertise: Strong experience with lecture capture technology (Echo360 experience preferred.) Knowledge of Echo System Architecture, cradle to grave content lifecycle, system functions, integration options, ESS user interface and more preferred. Equipment expertise includes LCD and/or DLP projectors, visual presenters, audio amplifiers and mixers, various audio and video switching devices and electronic control systems. Experience with sound reinforcement and lighting set ups. Experience maintaining and programming Crestron and Extron systems. ITIL Foundations Certification preferred. Working knowledge of digital signage solutions such as Visix. Working knowledge of video streaming platforms, video network delivery methods, video presentation layers and technologies, video streaming protocols (i.e. RTP, UDP, RTSP, HLS, RTMP, MPEG-DASH), and video codecs (i.e. H.264, MPEG2, vp8, ProRes) required. Knowledge of TCP/IP, LAN/wireless networking principles and application protocols, i.e. HTTp, HTTPS, SMTP, and FTP. Familiarity with LDAP, CAS, & Shibboleth technologies. Familiarity with remote assistance technology (i.e. Bomgar) and enterprise management software (i.e. Crestron Fusion). Demonstrable application experience of working with the following technologies: Oracle, MS SQL Server 2005/2008 and MySql databases. Knowledge of programming, scripting, and use of regular expressions with technologies such as Perl, Powershell, Bash, etc. Program and configure AV equipment such as media control systems (AMX/Crestron/Extron), DSPs, matrix mixers and switchers, codec's. Program and configure systems with consultant driven designs as well as developing designs from scratch from client requirements. Interface with consultants, vendors, general contractors, electrical contractors and other partners. Demonstrating creative solutions to help differentiate LETS and the IT Help Center. At least two years of programming or commissioning experience in the professional audio/video integration preferred. Working knowledge of media management systems such as Kaltura. Experience supporting computer hardware and software including Windows and OSX operating systems, desktop business applications, various specialized applications, peripherals and mobile devices. Experience with WordPress and web site content management and development. Soft Skills: Must follow procedures and keep accurate records of incidents and requests while working in the field. Strong writing and organizational skills required. Demonstrate patience when problem-solving complex technical issues, over the phone and in person, with diverse customers. Learn and support new technology quickly. Must possess excellent interpersonal communication skills. Strong customer service skills absolutely necessary. Energetic, self-directed, motivated and professional individual who thrives in a fast-paced, dynamic environment. Interact with all levels of an organization in a professional, diplomatic and tactful manner. Work well with external vendors. Work well with both primary and dotted line reporting in a matrix environment. Work productively in cross-functional teams and/or resourcefully and independently as an individual. Must possess the ability to work autonomously and maintain control in rapidly changing situations. A high level of independent decision making is absolutely. We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, natural or protective hairstyle, religion, sex, age, national origin, physical or mental disability, sexual orientation, gender identity, genetic information, military service, pregnancy or pregnancy-related condition, or because of marital, parental, or veteran status. We are a VEVRAA Federal Contractor. Required Skills Job Location: BOSTON, MA . click apply for full job details
AI Data Engineer Business Affairs: University IT (UIT), Redwood City, California, United States Information Technology Services Sep 08, 2025 Post Date 107222 Requisition # Job Purpose Are you an experienced AI/GenAI engineer who loves shipping real systems with a passion for working with enterprise data? Join Stanford's Enterprise Technology team to design, implement, and support AI solutions across university use cases. In this role, you will influence strategic direction, requirements, and architecture for AI driven information systems, incorporating new capabilities (LLMs, RAG, agentic frameworks, MLOps) to improve workflow, efficiency, and decision-making. You may serve as the technical lead for specific AI tracks and interrelated applications. This role blends hands-on engineering with mentorship and thought leadership. You will prototype and productionize-presenting proofs of concept, demoing solutions to stakeholders, and partnering with project managers, technical managers, architects, security, infrastructure, and application teams (ServiceNow, Salesforce, Oracle Financials, etc.) Core Duties: AI/ML System Implementation & Integration: Translate requirements into well-engineered components (pipelines, vector stores, prompt/agent logic, evaluation hooks) and implement them in partnership with the platform/architecture team. Data Engineering & EDA: Build and optimize data ingestion, transformation, and quality pipelines. Conduct exploratory data analysis (EDA) to surface patterns, anomalies, and insights that inform AI models and decision-making. Application & Agent Development: Build and maintain LLM-based agents/services that securely call enterprise tools (ServiceNow, Salesforce, Oracle, etc.) using approved APIs and tool-calling frameworks. Create lightweight internal SDKs/utilities where needed. RAG & Search Enablement: Configure and optimize RAG workflows (chunking, embeddings, metadata filters) and integrate with existing search/vector infrastructure-escalating architecture changes to designated architects. MLOps & SDLC Practices: Follow and improve team standards for CI/CD, testing, prompt/model versioning, and observability. Own feature delivery through dev/test/prod, coordinating with release managers. Governance, Security & Compliance: Apply established guardrails (PII redaction, policy checks, access controls). Partner with InfoSec and architects to close gaps; document decisions and risks. Metrics & Reporting: Instrument services with KPIs (latency, cost, accuracy/quality) and build lightweight dashboards. Deep BI/reporting. Documentation & Communication: Write clear technical docs (APIs, workflows, runbooks), user stories, and acceptance criteria. Support and sometimes lead UAT/test activities. Collaboration & Mentorship: Facilitate working sessions with stakeholders; mentor junior engineers through code reviews and pair programming; provide concise updates and risk flags. Education & Experience: Bachelor's degree and eight years of relevant experience or a combination of education and relevant experience. Required Knowledge, Skills, and Abilities: Agent/Agentic Framework Experience: Built and shipped at least one production LLM agent or agentic workflow using frameworks such as LangGraph, LangChain, CrewAI/AutoGen, Google Agent Builder/Vertex AI Agents (or equivalent). Able to explain tool selection, orchestration logic, and post deployment support. Proven Delivery: Implemented 3+ AI/ML projects and 2+ GenAI/LLM projects in production, with operational support (monitoring, tuning, incident response). Projects should serve sizable user populations and demonstrate measurable efficiency gains. Enterprise Data Understanding: Strong knowledge of enterprise systems (ServiceNow, Salesforce, Oracle Financials, etc.) and how to extract, transform, and analyze data from them. Data Engineering & Analysis: Proficiency in building data pipelines, conducting exploratory data analysis (EDA), profiling datasets, and preparing features for ML/AI use cases. Strong understanding of AI/ML concepts (LLMs/transformers and classical ML) and experience designing, developing, testing, and deploying AI-driven applications. Programming Expertise: Python (primary), with experience in SQL and one or more general-purpose languages (Java, Node.js, or TypeScript). Experience with cloud AI stacks (e.g., Google Vertex AI, AWS Bedrock, Azure OpenAI) and vector/search technologies (Pinecone, Elastic/OpenSearch, FAISS, Milvus, etc.). Knowledge of data design/architecture, relational and NoSQL databases, and data modeling. Thorough understanding of SDLC, MLOps, and quality control practices. Ability to define/solve logical problems for highly technical applications; strong problem-solving and systematic troubleshooting skills. Excellent communication, listening, negotiation, and conflict resolution skills; ability to bridge functional and technical resources. Desired Knowledge, Skills, and Abilities: MLOps Tooling: MLflow, Kubeflow, Vertex Pipelines, SageMaker Pipelines; LangSmith/PromptLayer/Weights & Biases. Open Source Savvy: Experience working with, customizing, and improving open-source solutions; comfortable contributing fixes/features upstream. Rapid Tech Adoption: Demonstrated ability to pick up a new technology/framework quickly and deliver production value with it. GenAI Frameworks: LangChain, LlamaIndex, DSPy, Haystack, LangGraph, Agent Engine, Google ADK, AWS AgentCore, and CrewAI/AutoGen Security & Governance: Implementing AI guardrails, red-teaming, and policy enforcement frameworks. Enterprise Integrations: ServiceNow, Salesforce, Oracle Financials, or others. UI Development: React/Next.js/Tailwind for internal tools. Prompt engineering at scale: Structured prompts (JSON/function-calling), templates, version control; automated/offline & online evals (rubrics, hallucination/bias checks, A/B tests, golden sets). Parameter efficient fine tuning (LoRA/QLoRA/adapters), supervised instruction tuning; hosting open weight models (Llama/Mistral/Qwen) with vLLM/TGI/Ollama. Safety/guardrails frameworks (Guardrails.ai, NeMo Guardrails, Azure/AWS safety filters) and jailbreak/drift detection. Telemetry & governance: prompt/model drift monitoring, policy as code, audit logging, red teaming playbooks. Advanced Data Techniques: Hybrid search/reranking, synthetic data generation, provenance/watermarking, dataset drift detection. Certifications and Licenses: Required: One or more certifications in Google, AWS, or Azure AI/ML, or equivalent demonstrable portfolio of production AI/data systems. Physical Requirements : Constantly perform desk-based computer tasks. Frequently sit, grasp lightly/fine manipulation. Occasionally stand/walk, writing by hand. Rarely use a telephone, lift/carry/push/pull objects that weigh up to 10 pounds. Consistent with its obligations under the law, the University will provide reasonable accommodation to any employee with a disability who requires accommodation to perform the essential functions of the job. Working Conditions: May work extended hours, evenings, and weekends. Work Standards: Interpersonal Skills: Demonstrates the ability to work well with Stanford colleagues and clients and with external organizations. Promote Culture of Safety: Demonstrates commitment to personal responsibility and value for safety; communicates safety concerns; uses and promotes safe behaviors based on training and lessons learned. Subject to and expected to stay in sync with all applicable University policies and procedures, including but not limited to the personnel policies and other policies found in Stanford's Administrative Guide, . The expected pay range for this position is $169,728 to $190,000 per annum. Stanford University provides pay ranges representing its good faith estimate of what the university reasonably expects to pay for a position. The pay offered to a selected candidate will be determined based on factors such as (but not limited to) the scope and responsibilities of the position, the qualifications of the selected candidate, departmental budget availability, internal equity, geographic location and external market pay for comparable jobs. At Stanford University, base pay represents only one aspect of the comprehensive rewards package. The Cardinal at Work website ( ) provides detailed information on Stanford's extensive range of benefits and rewards offered to employees. Specifics about the rewards package for this position may be discussed during the hiring process. Why Stanford is for You: Stanford University has revolutionized the way we live and enrich the world. Supporting this mission is our diverse and dedicated 17,000 staff. We seek talent driven to impact the future of our legacy. Our culture and unique perks empower you with: Freedom to grow. We offer career development programs, tuition reimbursement, or audit a course. Join a TedTalk, film screening, or listen to a renowned author or global leader speak. A caring culture. We provide superb retirement plans, generous time-off, and family care resources. A healthier you. Climb our rock wall, or choose from hundreds of health or fitness classes at our world-class exercise facilities. We also provide excellent health care benefits. . click apply for full job details
01/14/2026
Full time
AI Data Engineer Business Affairs: University IT (UIT), Redwood City, California, United States Information Technology Services Sep 08, 2025 Post Date 107222 Requisition # Job Purpose Are you an experienced AI/GenAI engineer who loves shipping real systems with a passion for working with enterprise data? Join Stanford's Enterprise Technology team to design, implement, and support AI solutions across university use cases. In this role, you will influence strategic direction, requirements, and architecture for AI driven information systems, incorporating new capabilities (LLMs, RAG, agentic frameworks, MLOps) to improve workflow, efficiency, and decision-making. You may serve as the technical lead for specific AI tracks and interrelated applications. This role blends hands-on engineering with mentorship and thought leadership. You will prototype and productionize-presenting proofs of concept, demoing solutions to stakeholders, and partnering with project managers, technical managers, architects, security, infrastructure, and application teams (ServiceNow, Salesforce, Oracle Financials, etc.) Core Duties: AI/ML System Implementation & Integration: Translate requirements into well-engineered components (pipelines, vector stores, prompt/agent logic, evaluation hooks) and implement them in partnership with the platform/architecture team. Data Engineering & EDA: Build and optimize data ingestion, transformation, and quality pipelines. Conduct exploratory data analysis (EDA) to surface patterns, anomalies, and insights that inform AI models and decision-making. Application & Agent Development: Build and maintain LLM-based agents/services that securely call enterprise tools (ServiceNow, Salesforce, Oracle, etc.) using approved APIs and tool-calling frameworks. Create lightweight internal SDKs/utilities where needed. RAG & Search Enablement: Configure and optimize RAG workflows (chunking, embeddings, metadata filters) and integrate with existing search/vector infrastructure-escalating architecture changes to designated architects. MLOps & SDLC Practices: Follow and improve team standards for CI/CD, testing, prompt/model versioning, and observability. Own feature delivery through dev/test/prod, coordinating with release managers. Governance, Security & Compliance: Apply established guardrails (PII redaction, policy checks, access controls). Partner with InfoSec and architects to close gaps; document decisions and risks. Metrics & Reporting: Instrument services with KPIs (latency, cost, accuracy/quality) and build lightweight dashboards. Deep BI/reporting. Documentation & Communication: Write clear technical docs (APIs, workflows, runbooks), user stories, and acceptance criteria. Support and sometimes lead UAT/test activities. Collaboration & Mentorship: Facilitate working sessions with stakeholders; mentor junior engineers through code reviews and pair programming; provide concise updates and risk flags. Education & Experience: Bachelor's degree and eight years of relevant experience or a combination of education and relevant experience. Required Knowledge, Skills, and Abilities: Agent/Agentic Framework Experience: Built and shipped at least one production LLM agent or agentic workflow using frameworks such as LangGraph, LangChain, CrewAI/AutoGen, Google Agent Builder/Vertex AI Agents (or equivalent). Able to explain tool selection, orchestration logic, and post deployment support. Proven Delivery: Implemented 3+ AI/ML projects and 2+ GenAI/LLM projects in production, with operational support (monitoring, tuning, incident response). Projects should serve sizable user populations and demonstrate measurable efficiency gains. Enterprise Data Understanding: Strong knowledge of enterprise systems (ServiceNow, Salesforce, Oracle Financials, etc.) and how to extract, transform, and analyze data from them. Data Engineering & Analysis: Proficiency in building data pipelines, conducting exploratory data analysis (EDA), profiling datasets, and preparing features for ML/AI use cases. Strong understanding of AI/ML concepts (LLMs/transformers and classical ML) and experience designing, developing, testing, and deploying AI-driven applications. Programming Expertise: Python (primary), with experience in SQL and one or more general-purpose languages (Java, Node.js, or TypeScript). Experience with cloud AI stacks (e.g., Google Vertex AI, AWS Bedrock, Azure OpenAI) and vector/search technologies (Pinecone, Elastic/OpenSearch, FAISS, Milvus, etc.). Knowledge of data design/architecture, relational and NoSQL databases, and data modeling. Thorough understanding of SDLC, MLOps, and quality control practices. Ability to define/solve logical problems for highly technical applications; strong problem-solving and systematic troubleshooting skills. Excellent communication, listening, negotiation, and conflict resolution skills; ability to bridge functional and technical resources. Desired Knowledge, Skills, and Abilities: MLOps Tooling: MLflow, Kubeflow, Vertex Pipelines, SageMaker Pipelines; LangSmith/PromptLayer/Weights & Biases. Open Source Savvy: Experience working with, customizing, and improving open-source solutions; comfortable contributing fixes/features upstream. Rapid Tech Adoption: Demonstrated ability to pick up a new technology/framework quickly and deliver production value with it. GenAI Frameworks: LangChain, LlamaIndex, DSPy, Haystack, LangGraph, Agent Engine, Google ADK, AWS AgentCore, and CrewAI/AutoGen Security & Governance: Implementing AI guardrails, red-teaming, and policy enforcement frameworks. Enterprise Integrations: ServiceNow, Salesforce, Oracle Financials, or others. UI Development: React/Next.js/Tailwind for internal tools. Prompt engineering at scale: Structured prompts (JSON/function-calling), templates, version control; automated/offline & online evals (rubrics, hallucination/bias checks, A/B tests, golden sets). Parameter efficient fine tuning (LoRA/QLoRA/adapters), supervised instruction tuning; hosting open weight models (Llama/Mistral/Qwen) with vLLM/TGI/Ollama. Safety/guardrails frameworks (Guardrails.ai, NeMo Guardrails, Azure/AWS safety filters) and jailbreak/drift detection. Telemetry & governance: prompt/model drift monitoring, policy as code, audit logging, red teaming playbooks. Advanced Data Techniques: Hybrid search/reranking, synthetic data generation, provenance/watermarking, dataset drift detection. Certifications and Licenses: Required: One or more certifications in Google, AWS, or Azure AI/ML, or equivalent demonstrable portfolio of production AI/data systems. Physical Requirements : Constantly perform desk-based computer tasks. Frequently sit, grasp lightly/fine manipulation. Occasionally stand/walk, writing by hand. Rarely use a telephone, lift/carry/push/pull objects that weigh up to 10 pounds. Consistent with its obligations under the law, the University will provide reasonable accommodation to any employee with a disability who requires accommodation to perform the essential functions of the job. Working Conditions: May work extended hours, evenings, and weekends. Work Standards: Interpersonal Skills: Demonstrates the ability to work well with Stanford colleagues and clients and with external organizations. Promote Culture of Safety: Demonstrates commitment to personal responsibility and value for safety; communicates safety concerns; uses and promotes safe behaviors based on training and lessons learned. Subject to and expected to stay in sync with all applicable University policies and procedures, including but not limited to the personnel policies and other policies found in Stanford's Administrative Guide, . The expected pay range for this position is $169,728 to $190,000 per annum. Stanford University provides pay ranges representing its good faith estimate of what the university reasonably expects to pay for a position. The pay offered to a selected candidate will be determined based on factors such as (but not limited to) the scope and responsibilities of the position, the qualifications of the selected candidate, departmental budget availability, internal equity, geographic location and external market pay for comparable jobs. At Stanford University, base pay represents only one aspect of the comprehensive rewards package. The Cardinal at Work website ( ) provides detailed information on Stanford's extensive range of benefits and rewards offered to employees. Specifics about the rewards package for this position may be discussed during the hiring process. Why Stanford is for You: Stanford University has revolutionized the way we live and enrich the world. Supporting this mission is our diverse and dedicated 17,000 staff. We seek talent driven to impact the future of our legacy. Our culture and unique perks empower you with: Freedom to grow. We offer career development programs, tuition reimbursement, or audit a course. Join a TedTalk, film screening, or listen to a renowned author or global leader speak. A caring culture. We provide superb retirement plans, generous time-off, and family care resources. A healthier you. Climb our rock wall, or choose from hundreds of health or fitness classes at our world-class exercise facilities. We also provide excellent health care benefits. . click apply for full job details
Security Sensitive Position?: Yes Hours of Work: 8:00 AM - 5:00 PM M-F Posting Number: TSU203461 Official TSU Title: ERP Technical Lead Grant Title: N/A Job Description Summary / TWC Summary: This position will function as a lead within the Texas Southern University's ERP team responsible for the support and maintenance of the ERP system. They will support multiple technologies, including integrations with other systems as well as requiring excellent customer support skills. As a member of the OIT department this position strives to ensure consistency in communications, actions, and alignment to the strategic plan of the university. This position is also responsible for supporting the mission of the university by delivering technology, services, solutions and guidance to the students, faculty, staff, and the community in a professional, exemplary, service oriented collaborative manner. Essential Duties Summary: Work with ERP Team and Stakeholders to gather requirements and lead solution development to business problems, including those that go beyond a technical footprint Provide thought leadership in setting the technical direction of the University's ERP system Support or administer ERP application, including monitoring, cycling, and troubleshooting Manage, maintain, and create ad-hoc queries and reports Pursue opportunities within automating manual or antiquated processes, utilizing best practices. Provide guidance, insight and recommendations around Standard Operating Procedures Develop new integrations and maintain existing integrations with other systems. Support ERP upgrades and patching Accurately record, update, and document requests using the IT service desk system Develop, implement and optimize stored procedures, objects (such as tables, indexes, triggers) and functions using PL/SQL Create and maintain knowledge base articles and technical documentation Communicate effectively with technical and non-technical colleagues at all levels in the organization Facilitate code review / promotion / version control under direction of change control group Provide guidance and mentorship to other members of the Enterprise Applications team Performs other job-related duties as assigned. % FTE: 1.0 Hiring Range: $113,285.61 - $147,271.29 Education: Bachelor's degree (B.A. or B.S.) in Information Technology, Business or closely related discipline preferred. Required Licensing/Certification: N/A Knowledge, Skills, and Abilities: Knowledge of: Have a deep knowledge of Enterprise Resource Planning (eg. Banner, Workday) in Higher Education Full understanding of SDLC Smart sheets / ServiceNow for project tracking System Integration (eg. Snaplogic, Boomi, or Mulesoft) Complex systems and procedures automation Demonstrates expert knowledge in multiple disciplines. Acts as the ultimate subject matter expert in several professional disciplines and is the "go-to" expert on principles, methods and procedures. Requires the ability to create methods and approaches to handle unique situations. This position should be categorized as not only an organizational leadership role, but also as a thought leader providing leadership to IT and non-IT departments through guidance. Must have outstanding written/oral communication and analytical skills, excellent presentation skills, and the ability to communicate on both a technical and business level. Must be proficient in IT project management. Must be proficient in the use of personal computers and Microsoft Office software such as Word, Excel, or Power Point. Microsoft Office Professional or similar applications. Skill in: Banner ERP: Operation, and/or Administration, and/or Software Development PL/SQL technical skills and strong analytical analysis Banner Workflow, Ellucian Workflow eVisions Blackboard/ Banner interfacing knowledge DegreeWorks Slate Effective customer service Problem-solving and decision-making Multitasking and time management Project management Both verbal and written communication Ability to: Prepare detailed reports. Work independently. Communicate effectively. Work Experience: Seven (7) to ten (10) years of related experience. Experience in Higher education a plus. Working/Environmental Conditions: Routine office environment. Sitting or standing in one location much of the time. Some stooping, lifting, or carrying objects light weight may be required. Use of video display terminal. Location: Onsite, Hybrid or Remote UA EEO Statement: It is the policy of Texas Southern University to provide a work environment that is free from discrimination for all persons regardless of race, color, religion, sex, age, national origin, individuals with disability, sexual orientation, or protected veteran status in its programs, activities, admissions or employment policies. This policy of equal opportunity is strictly observed in all University employment-related activities such as advertising, recruiting, interviewing, testing, employment training, compensation, promotion, termination, and employment benefits. This policy expressly prohibits harassment and discrimination in employment based on race, color, religion, gender, gender identity, genetic history, national origin, individuals with disability, age, citizenship status, or protected veteran status. This policy shall be adhered to in accordance with the provisions of all applicable federal, state and local laws, including, but not limited to, Title VII of the Civil Rights Act. Manual of Administrative Policies and Procedures Open Until Filled (overrides close field) : Yes Special Instructions to Applicants: Open to all applicants.
01/14/2026
Full time
Security Sensitive Position?: Yes Hours of Work: 8:00 AM - 5:00 PM M-F Posting Number: TSU203461 Official TSU Title: ERP Technical Lead Grant Title: N/A Job Description Summary / TWC Summary: This position will function as a lead within the Texas Southern University's ERP team responsible for the support and maintenance of the ERP system. They will support multiple technologies, including integrations with other systems as well as requiring excellent customer support skills. As a member of the OIT department this position strives to ensure consistency in communications, actions, and alignment to the strategic plan of the university. This position is also responsible for supporting the mission of the university by delivering technology, services, solutions and guidance to the students, faculty, staff, and the community in a professional, exemplary, service oriented collaborative manner. Essential Duties Summary: Work with ERP Team and Stakeholders to gather requirements and lead solution development to business problems, including those that go beyond a technical footprint Provide thought leadership in setting the technical direction of the University's ERP system Support or administer ERP application, including monitoring, cycling, and troubleshooting Manage, maintain, and create ad-hoc queries and reports Pursue opportunities within automating manual or antiquated processes, utilizing best practices. Provide guidance, insight and recommendations around Standard Operating Procedures Develop new integrations and maintain existing integrations with other systems. Support ERP upgrades and patching Accurately record, update, and document requests using the IT service desk system Develop, implement and optimize stored procedures, objects (such as tables, indexes, triggers) and functions using PL/SQL Create and maintain knowledge base articles and technical documentation Communicate effectively with technical and non-technical colleagues at all levels in the organization Facilitate code review / promotion / version control under direction of change control group Provide guidance and mentorship to other members of the Enterprise Applications team Performs other job-related duties as assigned. % FTE: 1.0 Hiring Range: $113,285.61 - $147,271.29 Education: Bachelor's degree (B.A. or B.S.) in Information Technology, Business or closely related discipline preferred. Required Licensing/Certification: N/A Knowledge, Skills, and Abilities: Knowledge of: Have a deep knowledge of Enterprise Resource Planning (eg. Banner, Workday) in Higher Education Full understanding of SDLC Smart sheets / ServiceNow for project tracking System Integration (eg. Snaplogic, Boomi, or Mulesoft) Complex systems and procedures automation Demonstrates expert knowledge in multiple disciplines. Acts as the ultimate subject matter expert in several professional disciplines and is the "go-to" expert on principles, methods and procedures. Requires the ability to create methods and approaches to handle unique situations. This position should be categorized as not only an organizational leadership role, but also as a thought leader providing leadership to IT and non-IT departments through guidance. Must have outstanding written/oral communication and analytical skills, excellent presentation skills, and the ability to communicate on both a technical and business level. Must be proficient in IT project management. Must be proficient in the use of personal computers and Microsoft Office software such as Word, Excel, or Power Point. Microsoft Office Professional or similar applications. Skill in: Banner ERP: Operation, and/or Administration, and/or Software Development PL/SQL technical skills and strong analytical analysis Banner Workflow, Ellucian Workflow eVisions Blackboard/ Banner interfacing knowledge DegreeWorks Slate Effective customer service Problem-solving and decision-making Multitasking and time management Project management Both verbal and written communication Ability to: Prepare detailed reports. Work independently. Communicate effectively. Work Experience: Seven (7) to ten (10) years of related experience. Experience in Higher education a plus. Working/Environmental Conditions: Routine office environment. Sitting or standing in one location much of the time. Some stooping, lifting, or carrying objects light weight may be required. Use of video display terminal. Location: Onsite, Hybrid or Remote UA EEO Statement: It is the policy of Texas Southern University to provide a work environment that is free from discrimination for all persons regardless of race, color, religion, sex, age, national origin, individuals with disability, sexual orientation, or protected veteran status in its programs, activities, admissions or employment policies. This policy of equal opportunity is strictly observed in all University employment-related activities such as advertising, recruiting, interviewing, testing, employment training, compensation, promotion, termination, and employment benefits. This policy expressly prohibits harassment and discrimination in employment based on race, color, religion, gender, gender identity, genetic history, national origin, individuals with disability, age, citizenship status, or protected veteran status. This policy shall be adhered to in accordance with the provisions of all applicable federal, state and local laws, including, but not limited to, Title VII of the Civil Rights Act. Manual of Administrative Policies and Procedures Open Until Filled (overrides close field) : Yes Special Instructions to Applicants: Open to all applicants.
Posting Number: PG194329EP Internal Recruitment : No Working Title: Manager, Automated Workload Services (AWS) Anticipated Hiring Range: $95,000 - $115,000 Work Schedule: Monday-Friday, 8 am - 5 pm, with potential for flexibility, occasional work outside of business hours and participation in 24 7 on call rotation. Job Location: Raleigh, NC Department : Shared Services, OIT About the Department: The Office of Information Technology (OIT) provides a broad range of IT services for NC State University students, faculty, and staff. The Automated Workload Services (AWS) team, in the Shared Services Department of OIT, administers software packages such as IBM Workload Scheduler for job scheduling, IBM B2B Integrator for Electronic Data Interchange (EDI) processing, and OnBase for report management. Utilizing these tools, the team manages large volumes of critical business processing 24 7, 365 days/year, according to varying university business cycles. The team is also responsible for monitoring and maintaining the health of Configuration Items in the ServiceNow Configuration Management Database (CMDB). Given the time sensitivity and critical nature of the work, all team members are designated as mandatory during adverse weather and all emergencies. Wolfpack Perks and Benefits: As a Pack member, you belong here, and can enjoy exclusive perks designed to enhance your personal and professional well-being. What we offer: Medical , Dental , and Vision Flexible Spending Account Retirement Programs Disability Plans Life Insurance Accident Plan Paid Time Off and Other Leave Programs 12 Holidays Each Year Tuition and Academic Assistance And so much more! Attain Work-life balance with our Childcare benefits, Wellness & Recreation Membership , and Wellness Programs that aim to build a thriving wolfpack community. Disclaimer: Perks and Benefit eligibility is based on Part-Time or Full-Time Employment status. Eligibility and Employer Sponsored Plans can be found within each of the links offered. Essential Job Duties: The manager leads a team of four technical professionals responsible for daily production and system process management. This position oversees the execution and monitoring of more than one thousand automated and manual processes, ensuring accuracy, efficiency, and continuity of critical business functions. The manager collaborates with cross-functional teams to resolve data and system issues, streamline workflows, and implement process improvements. Key responsibilities and duties include Lead a team of technical professionals, organize and prioritize their work schedules, conduct performance management and motivate staff professional development Develop technical skills within the team to automate complex job streams, implement data bursting rules, apply EDI data mapping with financial institutions and monitor CMDB Consult with customers to establish requirements, identify areas for process improvement, make recommendations and implement solutions to meet business needs Identify and investigate processing incidents, take leading role in collaborating with cross-functional teams to resolve or escalate, and track to resolution Develop operational procedures, maintain current documentation and be responsible for specialized equipment Configure and customize system software, such as business process automation, EDI and report distribution Work with software vendors and technical teams to plan and implement system updates or migrations Coordinate and test process automation, EDI and report distribution software changes Unix system administration and scripting to manage workload automation, Electronic Data Interchange mapping, report distribution and CMDB Discovery Automation, planning and control of production batch processes and root cause analysis of process failures Use of EDI translation software and mapping tools to define format and exchange data with trading partners Onboard new resources, assist with automation efforts and ensure the completeness and accuracy of the Configuration Management Database (CMDB) Other Responsibilities: Other tasks and responsibilities may be assigned based on the needs of the organization and evolving priorities. Minimum Education and Experience: Master's degree with 2-4 years of related work experience or a Bachelor's degree with 3-5 years of related work experience or an equivalent combination of education and training. Additionally, a minimum of 1 year of supervisory experience is required. Other Required Qualifications: One to two years of management experience Demonstrated ability to communicate effectively with others of varying technical expertise and provide excellent customer service Proven skills in project management and staff management Capable of quickly learning new tools and processes, be detail oriented, and possess strong interpersonal, time management and organizational skills Production support experience in a 24 7 enterprise environment Experience managing batch processes with workload scheduling management software Experience with Electronic Data Interchange mapping and software Demonstrated unix skills including shell scripting experience Experience with ERP applications such as PeopleSoft or SAP Experience with ServiceNow or a similar ticket management tool Preferred Qualifications: Three or more years of management experience Three or more years experience with IBM Workload Scheduler administration, including advanced skills such as creation and maintenance of operational runbooks, job modification, scheduling and rerun/restart Three or more years experience with IBM B2B Integrator and advanced knowledge of EDI mapping Unix software configuration and system administration experience Three or more years of scripting experience with languages such as Python, PowerShell or Bash scripting Three or more years of ServiceNow experience including CMDB Discovery and CMDB Dashboards ITIL certification Required License(s) or Certification(s): N/A Valid NC Driver's License required: Yes Commercial Driver's License required: No Job Open Date: 11/07/2025 Anticipated Close Date: Open until filled Special Instructions to Applicants: Along with your completed application, please include as attachments a cover letter, resume and the contact information for at least three professional references. Position Number: Position Type: EPS/SAAO Full Time Equivalent (FTE) (1.0 = 40 hours/week): 1.0 Appointment: 12 Month Recurring Mandatory Designation - Adverse Weather: Mandatory - Adverse Weather Mandatory Designation - Emergency Events: Mandatory - Fire/Explosions, Mandatory - Medical Emergencies, Mandatory - Hazardous Material Incidents, Mandatory - Transportation Accidents, Mandatory - Evacuations/Natural Hazards, Mandatory - Utilities/Infrastructure Failure, Mandatory - Threats of Violence/Terrorism/Interpersonal Emergencies Department ID: 517101 - Shared Services EEO: NC State University is an equal opportunity employer. All qualified applicants will receive equal opportunities for employment without regard to age, color, disability, gender identity, genetic information, national origin, race, religion, sex (including pregnancy), sexual orientation, and veteran status. The University encourages all qualified applicants, including protected veterans and individuals with disabilities, to apply. Individuals with disabilities requiring disability-related accommodations in the application and interview process are welcome to contact to speak with a representative of the Office of Equal Opportunity. If you have general questions about the application process, you may contact Human Resources at or . Final candidates are subject to criminal & sex offender background checks. Some vacancies also require credit or motor vehicle checks. Degree(s) must be obtained prior to start date in order to meet qualifications and receive credit. NC State University participates in E-Verify. Federal law requires all employers to verify the identity and employment eligibility of all persons hired to work in the United States.
01/14/2026
Full time
Posting Number: PG194329EP Internal Recruitment : No Working Title: Manager, Automated Workload Services (AWS) Anticipated Hiring Range: $95,000 - $115,000 Work Schedule: Monday-Friday, 8 am - 5 pm, with potential for flexibility, occasional work outside of business hours and participation in 24 7 on call rotation. Job Location: Raleigh, NC Department : Shared Services, OIT About the Department: The Office of Information Technology (OIT) provides a broad range of IT services for NC State University students, faculty, and staff. The Automated Workload Services (AWS) team, in the Shared Services Department of OIT, administers software packages such as IBM Workload Scheduler for job scheduling, IBM B2B Integrator for Electronic Data Interchange (EDI) processing, and OnBase for report management. Utilizing these tools, the team manages large volumes of critical business processing 24 7, 365 days/year, according to varying university business cycles. The team is also responsible for monitoring and maintaining the health of Configuration Items in the ServiceNow Configuration Management Database (CMDB). Given the time sensitivity and critical nature of the work, all team members are designated as mandatory during adverse weather and all emergencies. Wolfpack Perks and Benefits: As a Pack member, you belong here, and can enjoy exclusive perks designed to enhance your personal and professional well-being. What we offer: Medical , Dental , and Vision Flexible Spending Account Retirement Programs Disability Plans Life Insurance Accident Plan Paid Time Off and Other Leave Programs 12 Holidays Each Year Tuition and Academic Assistance And so much more! Attain Work-life balance with our Childcare benefits, Wellness & Recreation Membership , and Wellness Programs that aim to build a thriving wolfpack community. Disclaimer: Perks and Benefit eligibility is based on Part-Time or Full-Time Employment status. Eligibility and Employer Sponsored Plans can be found within each of the links offered. Essential Job Duties: The manager leads a team of four technical professionals responsible for daily production and system process management. This position oversees the execution and monitoring of more than one thousand automated and manual processes, ensuring accuracy, efficiency, and continuity of critical business functions. The manager collaborates with cross-functional teams to resolve data and system issues, streamline workflows, and implement process improvements. Key responsibilities and duties include Lead a team of technical professionals, organize and prioritize their work schedules, conduct performance management and motivate staff professional development Develop technical skills within the team to automate complex job streams, implement data bursting rules, apply EDI data mapping with financial institutions and monitor CMDB Consult with customers to establish requirements, identify areas for process improvement, make recommendations and implement solutions to meet business needs Identify and investigate processing incidents, take leading role in collaborating with cross-functional teams to resolve or escalate, and track to resolution Develop operational procedures, maintain current documentation and be responsible for specialized equipment Configure and customize system software, such as business process automation, EDI and report distribution Work with software vendors and technical teams to plan and implement system updates or migrations Coordinate and test process automation, EDI and report distribution software changes Unix system administration and scripting to manage workload automation, Electronic Data Interchange mapping, report distribution and CMDB Discovery Automation, planning and control of production batch processes and root cause analysis of process failures Use of EDI translation software and mapping tools to define format and exchange data with trading partners Onboard new resources, assist with automation efforts and ensure the completeness and accuracy of the Configuration Management Database (CMDB) Other Responsibilities: Other tasks and responsibilities may be assigned based on the needs of the organization and evolving priorities. Minimum Education and Experience: Master's degree with 2-4 years of related work experience or a Bachelor's degree with 3-5 years of related work experience or an equivalent combination of education and training. Additionally, a minimum of 1 year of supervisory experience is required. Other Required Qualifications: One to two years of management experience Demonstrated ability to communicate effectively with others of varying technical expertise and provide excellent customer service Proven skills in project management and staff management Capable of quickly learning new tools and processes, be detail oriented, and possess strong interpersonal, time management and organizational skills Production support experience in a 24 7 enterprise environment Experience managing batch processes with workload scheduling management software Experience with Electronic Data Interchange mapping and software Demonstrated unix skills including shell scripting experience Experience with ERP applications such as PeopleSoft or SAP Experience with ServiceNow or a similar ticket management tool Preferred Qualifications: Three or more years of management experience Three or more years experience with IBM Workload Scheduler administration, including advanced skills such as creation and maintenance of operational runbooks, job modification, scheduling and rerun/restart Three or more years experience with IBM B2B Integrator and advanced knowledge of EDI mapping Unix software configuration and system administration experience Three or more years of scripting experience with languages such as Python, PowerShell or Bash scripting Three or more years of ServiceNow experience including CMDB Discovery and CMDB Dashboards ITIL certification Required License(s) or Certification(s): N/A Valid NC Driver's License required: Yes Commercial Driver's License required: No Job Open Date: 11/07/2025 Anticipated Close Date: Open until filled Special Instructions to Applicants: Along with your completed application, please include as attachments a cover letter, resume and the contact information for at least three professional references. Position Number: Position Type: EPS/SAAO Full Time Equivalent (FTE) (1.0 = 40 hours/week): 1.0 Appointment: 12 Month Recurring Mandatory Designation - Adverse Weather: Mandatory - Adverse Weather Mandatory Designation - Emergency Events: Mandatory - Fire/Explosions, Mandatory - Medical Emergencies, Mandatory - Hazardous Material Incidents, Mandatory - Transportation Accidents, Mandatory - Evacuations/Natural Hazards, Mandatory - Utilities/Infrastructure Failure, Mandatory - Threats of Violence/Terrorism/Interpersonal Emergencies Department ID: 517101 - Shared Services EEO: NC State University is an equal opportunity employer. All qualified applicants will receive equal opportunities for employment without regard to age, color, disability, gender identity, genetic information, national origin, race, religion, sex (including pregnancy), sexual orientation, and veteran status. The University encourages all qualified applicants, including protected veterans and individuals with disabilities, to apply. Individuals with disabilities requiring disability-related accommodations in the application and interview process are welcome to contact to speak with a representative of the Office of Equal Opportunity. If you have general questions about the application process, you may contact Human Resources at or . Final candidates are subject to criminal & sex offender background checks. Some vacancies also require credit or motor vehicle checks. Degree(s) must be obtained prior to start date in order to meet qualifications and receive credit. NC State University participates in E-Verify. Federal law requires all employers to verify the identity and employment eligibility of all persons hired to work in the United States.
Job Description Title: ServiceNow Engineer Location: Woodland Hills, CA / Hybrid 3 Days Onsite Ekman Associates is a management consulting firm that specializes in developing business, digital, and technology strategy, delivering solutions, and addressing human resource demands. Summary: The role will also be responsible for driving standardization and best practice platform management and help in optimizing the platform performance while reducing technical debt. This role will collaborate with the existing platform team, IT Service Owners, Analysts, and external vendors to build code and engineer solutions to meet delivery of projects / work items. Development areas will include (but are not limited to) custom portal pages, modules, API and software integrations, customized web pages, User Interface policies, scripts, etc. This role will participate in administration of ServiceNow to include upgrades, updates, etc. as needed. Key Skills ServiceNow CMDB Responsibilities: Develop standards and practices for maintaining the architecture model and health of the ServiceNow platform Evaluate demands against ServiceNow platform architecture, platform capabilities, and best practices Guide ServiceNow platform design, including considerations for integration and performance Assess architecture and solution designs to support business objectives including alignment with ServiceNow implementation best practices Analyze business requirements to configure / develop / enable capabilities using the ServiceNow platform Help prototype and accelerate time to deploy Lead and participate in the development and configuration of various areas including, but not limited to Service Portal, Service Catalog items, Incident, Problem, Change, Knowledge, Configuration Management (CMDB), HRSD, VR and Reporting / Performance Analytics Participate / conduct code walkthroughs with other team members, develop coding standards and review code work for accuracy and functionality Evaluate alternate solutions, identify the best option, and drive implementation Advises on configuration and coding standards Support ServiceNow version upgrades Analyze, troubleshoot, and fix identified ServiceNow system issues Qualifications: A Bachelor's degree (or equivalent work experience) in IT, Engineering, or related science and math discipline with a Technology emphasis Service Now Administrator Certifications, Certified ServiceNow Implementation Specialist, ITIL foundations 6+ years of experience working with ITSM solutions in an enterprise environment 6+ years of ServiceNow development / implementation / integration / administrative experience 10+ years of experience working in team of developer(s) Experience working with web technologies (HTML, CSS, JavaScript (including AngularJS), XML, SOAP, REST, Jelly, etc.) Experience working with databases (MySQL, Oracle, SQL Server, etc.) Experience integrating internal and external (SaaS based) systems / applications like Zoom, Box, OKTA, Active Directory, Workday is a plus Experience providing training on using SNOW tool capabilities and ITIL processes Ability to learn and adapt to new technologies applicable to the ServiceNow platform Ability to understand complex business needs and adapt appropriately Ability to collaborate with senior-level management Ability to lead/influence others effectively Strong & Effective communication and presentation skills Qualified Candidates Only : If you wish to learn more about this opportunity and additional qualifications/responsibilities, please submit your resume . To learn more about Ekman Associates, Inc. please visit our website at
01/06/2026
Full time
Job Description Title: ServiceNow Engineer Location: Woodland Hills, CA / Hybrid 3 Days Onsite Ekman Associates is a management consulting firm that specializes in developing business, digital, and technology strategy, delivering solutions, and addressing human resource demands. Summary: The role will also be responsible for driving standardization and best practice platform management and help in optimizing the platform performance while reducing technical debt. This role will collaborate with the existing platform team, IT Service Owners, Analysts, and external vendors to build code and engineer solutions to meet delivery of projects / work items. Development areas will include (but are not limited to) custom portal pages, modules, API and software integrations, customized web pages, User Interface policies, scripts, etc. This role will participate in administration of ServiceNow to include upgrades, updates, etc. as needed. Key Skills ServiceNow CMDB Responsibilities: Develop standards and practices for maintaining the architecture model and health of the ServiceNow platform Evaluate demands against ServiceNow platform architecture, platform capabilities, and best practices Guide ServiceNow platform design, including considerations for integration and performance Assess architecture and solution designs to support business objectives including alignment with ServiceNow implementation best practices Analyze business requirements to configure / develop / enable capabilities using the ServiceNow platform Help prototype and accelerate time to deploy Lead and participate in the development and configuration of various areas including, but not limited to Service Portal, Service Catalog items, Incident, Problem, Change, Knowledge, Configuration Management (CMDB), HRSD, VR and Reporting / Performance Analytics Participate / conduct code walkthroughs with other team members, develop coding standards and review code work for accuracy and functionality Evaluate alternate solutions, identify the best option, and drive implementation Advises on configuration and coding standards Support ServiceNow version upgrades Analyze, troubleshoot, and fix identified ServiceNow system issues Qualifications: A Bachelor's degree (or equivalent work experience) in IT, Engineering, or related science and math discipline with a Technology emphasis Service Now Administrator Certifications, Certified ServiceNow Implementation Specialist, ITIL foundations 6+ years of experience working with ITSM solutions in an enterprise environment 6+ years of ServiceNow development / implementation / integration / administrative experience 10+ years of experience working in team of developer(s) Experience working with web technologies (HTML, CSS, JavaScript (including AngularJS), XML, SOAP, REST, Jelly, etc.) Experience working with databases (MySQL, Oracle, SQL Server, etc.) Experience integrating internal and external (SaaS based) systems / applications like Zoom, Box, OKTA, Active Directory, Workday is a plus Experience providing training on using SNOW tool capabilities and ITIL processes Ability to learn and adapt to new technologies applicable to the ServiceNow platform Ability to understand complex business needs and adapt appropriately Ability to collaborate with senior-level management Ability to lead/influence others effectively Strong & Effective communication and presentation skills Qualified Candidates Only : If you wish to learn more about this opportunity and additional qualifications/responsibilities, please submit your resume . To learn more about Ekman Associates, Inc. please visit our website at
Job Description: AT&T Global Public Sector is a trusted provider of secure, IP enabled, cloud-based, network solutions and professional services to the Federal Government. We are dedicated to recruiting, developing and empowering a diverse, high-performing workforce that is passionate about what they do, committed to our shared values and dedicated to our customers' mission. Our National Security Team supports the intelligence community, providing, operating, and assuring critical voice, video and collaboration services for the full spectrum of operations. AT&T has an opening for an NMS ServiceNow Senior Software Designer: To support a key program in AT&T's National Security business segment. The NMS IT Software Designer will provide expert knowledge of network management systems, operating systems, commercial software, government software, and full integration of toolsets and servers. This position requires office presence a minimum of 5 days per week and is only located in the location(s) posted. No relocation is offered. Description of Job Duties/Responsibilities: Compliance with Department of Defense (DoD) 8140.03 (8570) Information Assurance Technical (IAT) Level 2. Oversee and guide team members in the deployment, administration, development, and integration of the ServiceNow suite of tools on RHEL and Windows operating systems, while facilitating collaboration with database developers on MariaDB requirements. Lead the team in utilizing Agile, Scrum, and SDLC methodologies to coordinate, track, and deliver projects efficiently, fostering a culture of continuous improvement and accountability. Coordinate closely with Project Managers and Technical Leads, ensuring clear communication of team progress, risks, and technical challenges. Direct integration efforts with Cisco Network Services Orchestrator, GOTS, and other enterprise tools, assigning integration tasks and ensuring successful outcomes. Oversee the creation and maintenance of technical documentation by the team, ensuring accuracy and completeness for operations users and providing user handoff training as needed. Monitor the team's efforts to maintain IT system and application performance/availability while responding proactively to emerging issues. Lead the team in hardening and securing systems, supporting Risk Management Framework (RMF) authorization and accreditation (A&A) efforts, and ensuring all engineered solutions are compliant. Guide the automation and orchestration of ServiceNow deployment activities using modern tools and methods (Ansible, Python, Terraform, PowerShell), and mentor the team in best practices for testing, validation, and verification. Manage the troubleshooting, diagnosis, and resolution of complex system and service issues, overseeing Root Cause Analysis (RCA) and driving continuous improvement. Direct system performance analysis and tuning activities, ensuring solutions are efficiently configured and optimized by the team. Lead engineering projects and technical processes through the Systems Development Life Cycle (SDLC), ensuring the team meets deliverables, achieves positive outcomes, and stays within scope and budget. Oversee the delivery of well-developed and engineered solutions as deployable packages, ensuring Operations teams can transition solutions to production environments with minimal manual intervention and high success rates. Perform additional duties as assigned and needed in a dynamic environment to support evolving business and technical requirements. Required Clearance: TS/SCI with polygraph. (/sci) () Required Qualifications: Candidate must have 16 years of experience that can be a combination of work history and education. This equates to a doctorate and 8 years of experience OR a master's and 10 years OR a bachelor's and 12 years OR an associate's and 14 years OR HS and 16 years . Must meet Information Assurance Technical (IAT) Level 2 certification requirements. Additional requirements include: Must have at least 5 years of relevant ServiceNow experience that can be a combination of work history, education, and training. Must have Certification: ServiceNow Certified System Administrator . Must have at least one other advanced ServiceNow certification. Team Leadership experience. The candidate must be highly motivated. Able to work independently with both local and geographically diverse team members. Using effective time management skills to meet deliverable timelines. The candidate must also have experience working within concept, design, engineering, production, and sustainment phases of ServiceNow system development lifecycle. Experience with at least one of (Agile, Scrum, SDLC). Must be able to work with minimal supervision to perform complex technical tasks and lead others effectively. Must be able to process and analyze information and trouble calls submitted by a customer (e.g., system administrator, developer, security specialist), make determinations, and provide and implement solutions. Proven experience automating the implementation and configuration of ServiceNow technologies to support large scale enterprise solution deployments and configuration management efforts. Hands-on experience with developing, evaluating, assessing, and refining automated testing, validation, and verifications methods. Excellent client-facing and internal communication skills. Exceptional organizational skills, including attention to detail, multitasking and critical thinking skills. Skilled in working within a team environment within a professional office setting. Skilled in the ability to focus study and research to rapidly solve specific problems. Excellent and clear written documentation skills. Excellent self-study to achieve advanced training as required by the team and the program. Thrive within a highly dynamic and changing environment while adapting and managing shifting customer priorities. Excellent verbal communication skills. Working knowledge of Service Now or other ITSM. Experience working with Microsoft Office products: Word, Excel, PowerPoint, and Outlook. Experience innovating in a collaborative environment. Advanced system architecture, design, and integration. Experience with databases. Ideally including MariaDB. Required Cross platform and integration experience including Windows, Linux, Juniper, and Cisco. Demonstrated experience developing and scripting within ServiceNow using languages such as JavaScript, as well as integrating ServiceNow with external systems using Java, Python, Perl, or PowerShell. Desired Qualifications: CompTIA Security+ or equivalent will meet the minimum requirement for the role. ISC2 CISSP or equivalent is strongly preferred and exceeds the minimum requirement for this role. Ready to join our team? Apply today! Our NMS ServiceNow Software Designer (IT Software Developer III) (Government) earns between $108,000 - $225,000 yearly. Not to mention all the other amazing rewards that working at AT&T offers. Individual starting salary within this range may depend on geography, experience, expertise, and education/training. Joining our team comes with amazing perks and benefits: Medical/Dental/Vision coverage 401(k) plan Tuition reimbursement program Paid Time Off and Holidays (based on date of hire, at least 23 days of vacation each year and 9 company-designated holidays) Pro-rated when working less than 40 hrs/wk. Paid Parental Leave Paid Caregiver Leave Additional sick leave beyond what state and local law require may be available but is unprotected Adoption Reimbursement Disability Benefits (short term and long term) Life and Accidental Death Insurance Supplemental benefit programs: critical illness/accident hospital indemnity/group legal Employee Assistance Programs (EAP) Extensive employee wellness programs Employee discounts up to 50% off on eligible AT&T mobility plans and accessories, AT&T internet (and fiber where available) and AT&T phone Weekly Hours: 40 Time Type: Regular Location: Chantilly, Virginia It is the policy of AT&T to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, AT&T will provide reasonable accommodations for qualified individuals with disabilities. AT&T is a fair chance employer and does not initiate a background check until an offer is made.
01/05/2026
Full time
Job Description: AT&T Global Public Sector is a trusted provider of secure, IP enabled, cloud-based, network solutions and professional services to the Federal Government. We are dedicated to recruiting, developing and empowering a diverse, high-performing workforce that is passionate about what they do, committed to our shared values and dedicated to our customers' mission. Our National Security Team supports the intelligence community, providing, operating, and assuring critical voice, video and collaboration services for the full spectrum of operations. AT&T has an opening for an NMS ServiceNow Senior Software Designer: To support a key program in AT&T's National Security business segment. The NMS IT Software Designer will provide expert knowledge of network management systems, operating systems, commercial software, government software, and full integration of toolsets and servers. This position requires office presence a minimum of 5 days per week and is only located in the location(s) posted. No relocation is offered. Description of Job Duties/Responsibilities: Compliance with Department of Defense (DoD) 8140.03 (8570) Information Assurance Technical (IAT) Level 2. Oversee and guide team members in the deployment, administration, development, and integration of the ServiceNow suite of tools on RHEL and Windows operating systems, while facilitating collaboration with database developers on MariaDB requirements. Lead the team in utilizing Agile, Scrum, and SDLC methodologies to coordinate, track, and deliver projects efficiently, fostering a culture of continuous improvement and accountability. Coordinate closely with Project Managers and Technical Leads, ensuring clear communication of team progress, risks, and technical challenges. Direct integration efforts with Cisco Network Services Orchestrator, GOTS, and other enterprise tools, assigning integration tasks and ensuring successful outcomes. Oversee the creation and maintenance of technical documentation by the team, ensuring accuracy and completeness for operations users and providing user handoff training as needed. Monitor the team's efforts to maintain IT system and application performance/availability while responding proactively to emerging issues. Lead the team in hardening and securing systems, supporting Risk Management Framework (RMF) authorization and accreditation (A&A) efforts, and ensuring all engineered solutions are compliant. Guide the automation and orchestration of ServiceNow deployment activities using modern tools and methods (Ansible, Python, Terraform, PowerShell), and mentor the team in best practices for testing, validation, and verification. Manage the troubleshooting, diagnosis, and resolution of complex system and service issues, overseeing Root Cause Analysis (RCA) and driving continuous improvement. Direct system performance analysis and tuning activities, ensuring solutions are efficiently configured and optimized by the team. Lead engineering projects and technical processes through the Systems Development Life Cycle (SDLC), ensuring the team meets deliverables, achieves positive outcomes, and stays within scope and budget. Oversee the delivery of well-developed and engineered solutions as deployable packages, ensuring Operations teams can transition solutions to production environments with minimal manual intervention and high success rates. Perform additional duties as assigned and needed in a dynamic environment to support evolving business and technical requirements. Required Clearance: TS/SCI with polygraph. (/sci) () Required Qualifications: Candidate must have 16 years of experience that can be a combination of work history and education. This equates to a doctorate and 8 years of experience OR a master's and 10 years OR a bachelor's and 12 years OR an associate's and 14 years OR HS and 16 years . Must meet Information Assurance Technical (IAT) Level 2 certification requirements. Additional requirements include: Must have at least 5 years of relevant ServiceNow experience that can be a combination of work history, education, and training. Must have Certification: ServiceNow Certified System Administrator . Must have at least one other advanced ServiceNow certification. Team Leadership experience. The candidate must be highly motivated. Able to work independently with both local and geographically diverse team members. Using effective time management skills to meet deliverable timelines. The candidate must also have experience working within concept, design, engineering, production, and sustainment phases of ServiceNow system development lifecycle. Experience with at least one of (Agile, Scrum, SDLC). Must be able to work with minimal supervision to perform complex technical tasks and lead others effectively. Must be able to process and analyze information and trouble calls submitted by a customer (e.g., system administrator, developer, security specialist), make determinations, and provide and implement solutions. Proven experience automating the implementation and configuration of ServiceNow technologies to support large scale enterprise solution deployments and configuration management efforts. Hands-on experience with developing, evaluating, assessing, and refining automated testing, validation, and verifications methods. Excellent client-facing and internal communication skills. Exceptional organizational skills, including attention to detail, multitasking and critical thinking skills. Skilled in working within a team environment within a professional office setting. Skilled in the ability to focus study and research to rapidly solve specific problems. Excellent and clear written documentation skills. Excellent self-study to achieve advanced training as required by the team and the program. Thrive within a highly dynamic and changing environment while adapting and managing shifting customer priorities. Excellent verbal communication skills. Working knowledge of Service Now or other ITSM. Experience working with Microsoft Office products: Word, Excel, PowerPoint, and Outlook. Experience innovating in a collaborative environment. Advanced system architecture, design, and integration. Experience with databases. Ideally including MariaDB. Required Cross platform and integration experience including Windows, Linux, Juniper, and Cisco. Demonstrated experience developing and scripting within ServiceNow using languages such as JavaScript, as well as integrating ServiceNow with external systems using Java, Python, Perl, or PowerShell. Desired Qualifications: CompTIA Security+ or equivalent will meet the minimum requirement for the role. ISC2 CISSP or equivalent is strongly preferred and exceeds the minimum requirement for this role. Ready to join our team? Apply today! Our NMS ServiceNow Software Designer (IT Software Developer III) (Government) earns between $108,000 - $225,000 yearly. Not to mention all the other amazing rewards that working at AT&T offers. Individual starting salary within this range may depend on geography, experience, expertise, and education/training. Joining our team comes with amazing perks and benefits: Medical/Dental/Vision coverage 401(k) plan Tuition reimbursement program Paid Time Off and Holidays (based on date of hire, at least 23 days of vacation each year and 9 company-designated holidays) Pro-rated when working less than 40 hrs/wk. Paid Parental Leave Paid Caregiver Leave Additional sick leave beyond what state and local law require may be available but is unprotected Adoption Reimbursement Disability Benefits (short term and long term) Life and Accidental Death Insurance Supplemental benefit programs: critical illness/accident hospital indemnity/group legal Employee Assistance Programs (EAP) Extensive employee wellness programs Employee discounts up to 50% off on eligible AT&T mobility plans and accessories, AT&T internet (and fiber where available) and AT&T phone Weekly Hours: 40 Time Type: Regular Location: Chantilly, Virginia It is the policy of AT&T to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, AT&T will provide reasonable accommodations for qualified individuals with disabilities. AT&T is a fair chance employer and does not initiate a background check until an offer is made.
Job Description: AT&T Global Public Sector is a trusted provider of secure, IP enabled, cloud-based, network solutions and professional services to the Federal Government. We are dedicated to recruiting, developing and empowering a diverse, high-performing workforce that is passionate about what they do, committed to our shared values and dedicated to our customers' mission. Our National Security Team supports the intelligence community, providing, operating, and assuring critical voice, video and collaboration services for the full spectrum of operations. AT&T has an opening for an NMS ServiceNow Software Designer: To support a key program in AT&T's National Security business segment. The NMS IT Software Designer will provide expert knowledge of network management systems, operating systems, commercial software, government software, and full integration of toolsets and servers. This position requires office presence a minimum of 5 days per week and is only located in the location(s) posted. No relocation is offered. Description of Job Duties/Responsibilities: Deploy, administer, develop, and integrate the ServiceNow suite on RHEL and Windows; collaborate with database developers on MariaDB connectivity, schema, and performance requirements. Work within Agile/Scrum and SDLC processes to plan, build, test, and deliver ServiceNow features; participate in stand-ups, sprint planning, reviews, and retrospectives. Collaborate with Project Managers and Technical Leads to communicate status, risks, and technical challenges; provide estimates and technical inputs. Design and implement integrations between ServiceNow, Cisco Network Services Orchestrator (NSO), GOTS, and other enterprise tools using REST/SOAP APIs, IntegrationHub, and MID Server. Create and maintain technical documentation (design specs, runbooks, user guides) and support user handoff training when required. Monitor application performance and availability; build dashboards/alerts and proactively remediate issues. Implement security hardening and compliance controls; support RMF authorization and accreditation (A&A) by producing artifacts, remediating findings, and applying DISA STIG/SCAP benchmarks and customer-specific requirements. Support the automation of ServiceNow deployments and related tasks by contributing to the development of scripts using Ansible, Python, Terraform, and PowerShell; assist in creating test, validation, and verification scripts. Troubleshoot and resolve complex system and service issues; perform and document Root Cause Analysis (RCA) and implement corrective actions. Conduct system performance analysis and tuning to optimize configurations and throughput. Execute engineering tasks across the SDLC, adhering to change/release processes and delivering within scope and schedule. Package and deliver well-engineered solutions for Operations to deploy to production with minimal manual steps and a high success rate. Perform additional duties as assigned in a dynamic environment to support evolving business and technical requirements. Required Clearance: TS/SCI with polygraph. (/sci) () Required Qualifications: Candidate must have 10 years of experience that can be a combination of work history and education. This equates to a Doctorate and 3 years, master's and 4 years, bachelor's and 6 years, associates and 8 years or HS diploma and 10 years . Additional required qualifications include: Compliance with Department of Defense (DoD) 8140 Information Assurance Technical (IAT) Level 2. The candidate must be highly motivated. Able to work independently with both local and geographically diverse team members. Using effective time management skills to meet deliverable timelines. Must have at least 1 year of relevant ServiceNow experience that can be a combination of work history, education, and training. The candidate must also have experience working within concept, design, engineering, production, and sustainment phases of ServiceNow system development lifecycle. Experience with at least one of (Agile, Scrum, SDLC). Must be able to work with minimal supervision to perform complex technical tasks and work with others effectively. Must be able to process and analyze information and trouble calls submitted by a customer (e.g., system administrator, developer, security specialist), make determinations, and provide and implement solutions. Strong communication skills for working effectively with clients and team members. Strong organizational skills, including attention to detail, multitasking and critical thinking skills Skilled in working within a team environment within a professional office setting. Thrive within a highly dynamic and changing environment while adapting and managing shifting customer priorities. Strong written and verbal communication skills. Working knowledge of Service Now or other ITSM platforms. Experience working with Microsoft Office products: Word, Excel, PowerPoint, and Outlook. Desired Qualifications: Certification: ServiceNow Certified System Administrator . Cross platform and integration experience. Windows, Linux, Android, Juniper, and Cisco. Experience developing and scripting within ServiceNow using languages such as JavaScript, as well as integrating ServiceNow with external systems using Java, Python, Perl, or PowerShell. Experience with databases including MariaDB. Ready to join our team? Apply today! Our NMS ServiceNow Software Designer (IT Software Developer II) (Government) earns between $98,100 - $200,000 yearly. Not to mention all the other amazing rewards that working at AT&T offers. Individual starting salary within this range may depend on geography, experience, expertise, and education/training. Joining our team comes with amazing perks and benefits: Medical/Dental/Vision coverage 401(k) plan Tuition reimbursement program Paid Time Off and Holidays (based on date of hire, at least 23 days of vacation each year and 9 company-designated holidays) Pro-rated when working less than 40 hrs/wk. Paid Parental Leave Paid Caregiver Leave Additional sick leave beyond what state and local law require may be available but is unprotected Adoption Reimbursement Disability Benefits (short term and long term) Life and Accidental Death Insurance Supplemental benefit programs: critical illness/accident hospital indemnity/group legal Employee Assistance Programs (EAP) Extensive employee wellness programs Employee discounts up to 50% off on eligible AT&T mobility plans and accessories, AT&T internet (and fiber where available) and AT&T phone Weekly Hours: 40 Time Type: Regular Location: Chantilly, Virginia It is the policy of AT&T to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, AT&T will provide reasonable accommodations for qualified individuals with disabilities. AT&T is a fair chance employer and does not initiate a background check until an offer is made.
01/05/2026
Full time
Job Description: AT&T Global Public Sector is a trusted provider of secure, IP enabled, cloud-based, network solutions and professional services to the Federal Government. We are dedicated to recruiting, developing and empowering a diverse, high-performing workforce that is passionate about what they do, committed to our shared values and dedicated to our customers' mission. Our National Security Team supports the intelligence community, providing, operating, and assuring critical voice, video and collaboration services for the full spectrum of operations. AT&T has an opening for an NMS ServiceNow Software Designer: To support a key program in AT&T's National Security business segment. The NMS IT Software Designer will provide expert knowledge of network management systems, operating systems, commercial software, government software, and full integration of toolsets and servers. This position requires office presence a minimum of 5 days per week and is only located in the location(s) posted. No relocation is offered. Description of Job Duties/Responsibilities: Deploy, administer, develop, and integrate the ServiceNow suite on RHEL and Windows; collaborate with database developers on MariaDB connectivity, schema, and performance requirements. Work within Agile/Scrum and SDLC processes to plan, build, test, and deliver ServiceNow features; participate in stand-ups, sprint planning, reviews, and retrospectives. Collaborate with Project Managers and Technical Leads to communicate status, risks, and technical challenges; provide estimates and technical inputs. Design and implement integrations between ServiceNow, Cisco Network Services Orchestrator (NSO), GOTS, and other enterprise tools using REST/SOAP APIs, IntegrationHub, and MID Server. Create and maintain technical documentation (design specs, runbooks, user guides) and support user handoff training when required. Monitor application performance and availability; build dashboards/alerts and proactively remediate issues. Implement security hardening and compliance controls; support RMF authorization and accreditation (A&A) by producing artifacts, remediating findings, and applying DISA STIG/SCAP benchmarks and customer-specific requirements. Support the automation of ServiceNow deployments and related tasks by contributing to the development of scripts using Ansible, Python, Terraform, and PowerShell; assist in creating test, validation, and verification scripts. Troubleshoot and resolve complex system and service issues; perform and document Root Cause Analysis (RCA) and implement corrective actions. Conduct system performance analysis and tuning to optimize configurations and throughput. Execute engineering tasks across the SDLC, adhering to change/release processes and delivering within scope and schedule. Package and deliver well-engineered solutions for Operations to deploy to production with minimal manual steps and a high success rate. Perform additional duties as assigned in a dynamic environment to support evolving business and technical requirements. Required Clearance: TS/SCI with polygraph. (/sci) () Required Qualifications: Candidate must have 10 years of experience that can be a combination of work history and education. This equates to a Doctorate and 3 years, master's and 4 years, bachelor's and 6 years, associates and 8 years or HS diploma and 10 years . Additional required qualifications include: Compliance with Department of Defense (DoD) 8140 Information Assurance Technical (IAT) Level 2. The candidate must be highly motivated. Able to work independently with both local and geographically diverse team members. Using effective time management skills to meet deliverable timelines. Must have at least 1 year of relevant ServiceNow experience that can be a combination of work history, education, and training. The candidate must also have experience working within concept, design, engineering, production, and sustainment phases of ServiceNow system development lifecycle. Experience with at least one of (Agile, Scrum, SDLC). Must be able to work with minimal supervision to perform complex technical tasks and work with others effectively. Must be able to process and analyze information and trouble calls submitted by a customer (e.g., system administrator, developer, security specialist), make determinations, and provide and implement solutions. Strong communication skills for working effectively with clients and team members. Strong organizational skills, including attention to detail, multitasking and critical thinking skills Skilled in working within a team environment within a professional office setting. Thrive within a highly dynamic and changing environment while adapting and managing shifting customer priorities. Strong written and verbal communication skills. Working knowledge of Service Now or other ITSM platforms. Experience working with Microsoft Office products: Word, Excel, PowerPoint, and Outlook. Desired Qualifications: Certification: ServiceNow Certified System Administrator . Cross platform and integration experience. Windows, Linux, Android, Juniper, and Cisco. Experience developing and scripting within ServiceNow using languages such as JavaScript, as well as integrating ServiceNow with external systems using Java, Python, Perl, or PowerShell. Experience with databases including MariaDB. Ready to join our team? Apply today! Our NMS ServiceNow Software Designer (IT Software Developer II) (Government) earns between $98,100 - $200,000 yearly. Not to mention all the other amazing rewards that working at AT&T offers. Individual starting salary within this range may depend on geography, experience, expertise, and education/training. Joining our team comes with amazing perks and benefits: Medical/Dental/Vision coverage 401(k) plan Tuition reimbursement program Paid Time Off and Holidays (based on date of hire, at least 23 days of vacation each year and 9 company-designated holidays) Pro-rated when working less than 40 hrs/wk. Paid Parental Leave Paid Caregiver Leave Additional sick leave beyond what state and local law require may be available but is unprotected Adoption Reimbursement Disability Benefits (short term and long term) Life and Accidental Death Insurance Supplemental benefit programs: critical illness/accident hospital indemnity/group legal Employee Assistance Programs (EAP) Extensive employee wellness programs Employee discounts up to 50% off on eligible AT&T mobility plans and accessories, AT&T internet (and fiber where available) and AT&T phone Weekly Hours: 40 Time Type: Regular Location: Chantilly, Virginia It is the policy of AT&T to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, AT&T will provide reasonable accommodations for qualified individuals with disabilities. AT&T is a fair chance employer and does not initiate a background check until an offer is made.
Job Title: Lead Business Analyst (Standard III) Experience: 12+ Years Location: Washington, DC / Michigan / North Carolina / Ohio / Virginia Employment Type: Contract / Full-Time Job Summary We are seeking an experienced Lead Business Analyst to support the implementation, scaling, and governance of the World Bank Group's Business-Led IT (BLIT) initiative. This role focuses on operationalizing the BLIT operating model, managing intake governance, enabling business-led technical solutions, and ensuring alignment with enterprise architecture, security, and delivery standards. Key Responsibilities Implement and operationalize the 8-Step BLIT Operating Model across Business, Lines of Business (LoB), Enterprise Architecture (EA), OIS, and Shared Services. Facilitate the intake, evaluation, and triage of BLIT requests, including Innovation Sandbox, Self-Service, and Purpose-Built pathways. Coordinate collaboration across business units, EA, OIS, product teams, and platform stakeholders. Support governance workflows including EARB approvals, security reviews, procurement, and tool onboarding. Develop and maintain BLIT documentation such as user guides, workflows, RACI matrices, standards, and knowledge materials. Conduct stakeholder interviews and document findings, risks, challenges, and improvement recommendations. Manage operational knowledge assets within Confluence. Assist with the evaluation and enablement of low-code/no-code tools such as Replit, Lovable, PowerApps, and ServiceNow App Engine. Support vendor coordination, enterprise architecture assessments, security compliance, and POC demonstrations. Ensure alignment with DevSecOps, CI/CD pipelines, enterprise engineering standards, Agile, and SAFe practices. Participate in Agile ceremonies to support delivery readiness. Track pilot progress, delivery milestones, and performance reporting for leadership. Support change management communications and BLIT Community of Practice activities. Required Qualifications Master's degree in Engineering or equivalent professional experience. 12+ years of professional experience including leading full-stack development or enterprise solution delivery teams. SAFe Agilist Certification (Mandatory) PMP Certification (Mandatory) Strong hands-on experience with GitLab/GitHub, Bitbucket, Jenkins, CI/CD, DevSecOps, and PowerBI analytics. Demonstrated experience supporting business-led IT initiatives, product management, or enterprise-level business analysis. Strong understanding of enterprise governance, security, architecture standards, and intake workflows. Experience with low-code/no-code platforms such as PowerApps, ServiceNow App Engine, Replit, Lovable. Excellent communication, documentation, facilitation, and stakeholder engagement skills. Ability to lead and manage multiple initiatives simultaneously within governance frameworks. Strong analytical, decision-making, and problem-solving skills. Preferred Skills Cloud Certification (AWS or Azure) Background working in large-scale enterprise environments Experience with SAFe-aligned delivery lifecycle and Agile transformation initiatives
12/17/2025
Job Title: Lead Business Analyst (Standard III) Experience: 12+ Years Location: Washington, DC / Michigan / North Carolina / Ohio / Virginia Employment Type: Contract / Full-Time Job Summary We are seeking an experienced Lead Business Analyst to support the implementation, scaling, and governance of the World Bank Group's Business-Led IT (BLIT) initiative. This role focuses on operationalizing the BLIT operating model, managing intake governance, enabling business-led technical solutions, and ensuring alignment with enterprise architecture, security, and delivery standards. Key Responsibilities Implement and operationalize the 8-Step BLIT Operating Model across Business, Lines of Business (LoB), Enterprise Architecture (EA), OIS, and Shared Services. Facilitate the intake, evaluation, and triage of BLIT requests, including Innovation Sandbox, Self-Service, and Purpose-Built pathways. Coordinate collaboration across business units, EA, OIS, product teams, and platform stakeholders. Support governance workflows including EARB approvals, security reviews, procurement, and tool onboarding. Develop and maintain BLIT documentation such as user guides, workflows, RACI matrices, standards, and knowledge materials. Conduct stakeholder interviews and document findings, risks, challenges, and improvement recommendations. Manage operational knowledge assets within Confluence. Assist with the evaluation and enablement of low-code/no-code tools such as Replit, Lovable, PowerApps, and ServiceNow App Engine. Support vendor coordination, enterprise architecture assessments, security compliance, and POC demonstrations. Ensure alignment with DevSecOps, CI/CD pipelines, enterprise engineering standards, Agile, and SAFe practices. Participate in Agile ceremonies to support delivery readiness. Track pilot progress, delivery milestones, and performance reporting for leadership. Support change management communications and BLIT Community of Practice activities. Required Qualifications Master's degree in Engineering or equivalent professional experience. 12+ years of professional experience including leading full-stack development or enterprise solution delivery teams. SAFe Agilist Certification (Mandatory) PMP Certification (Mandatory) Strong hands-on experience with GitLab/GitHub, Bitbucket, Jenkins, CI/CD, DevSecOps, and PowerBI analytics. Demonstrated experience supporting business-led IT initiatives, product management, or enterprise-level business analysis. Strong understanding of enterprise governance, security, architecture standards, and intake workflows. Experience with low-code/no-code platforms such as PowerApps, ServiceNow App Engine, Replit, Lovable. Excellent communication, documentation, facilitation, and stakeholder engagement skills. Ability to lead and manage multiple initiatives simultaneously within governance frameworks. Strong analytical, decision-making, and problem-solving skills. Preferred Skills Cloud Certification (AWS or Azure) Background working in large-scale enterprise environments Experience with SAFe-aligned delivery lifecycle and Agile transformation initiatives
Job Title: Network Operations Lead Specialist Engineer Location: San Jose, CA Experience: 12+ Years Employment Type: Contract Interview Type: In-Person or Webcam Job Description We are seeking an experienced Network Operations Lead Specialist Engineer with extensive hands-on expertise managing large-scale enterprise networks, network operations centers (NOC), and mission-critical infrastructure. The ideal candidate will be responsible for overseeing network operations, ensuring high availability of network services, leading incident response, and driving continuous improvements in network performance and reliability. This role requires strong leadership skills, deep technical knowledge across routing, switching, firewalls, SD-WAN, cloud networking, and network monitoring tools. Key Responsibilities Lead daily network operations, monitoring, and performance management activities for complex enterprise environments. Drive troubleshooting, root cause analysis, and timely resolution of high-severity network incidents and outages. Oversee end-to-end network operations including LAN, WAN, WLAN, Security, Data Center, and cloud networking. Manage NOC processes, escalation workflows, and operational standards to ensure network uptime and service reliability. Develop and implement capacity planning, network performance optimization, and proactive monitoring strategies. Coordinate and guide cross-functional teams including engineering, security, infrastructure, and support groups. Create and maintain network documentation, runbooks, dashboards, topology maps, and operational procedures. Support upgrades, patching, enhancements, migrations, and deployment of new network solutions. Lead vendor management, evaluate tools and equipment, and participate in technology roadmap planning. Ensure compliance with security standards, data protection policies, and regulatory requirements. Mentor junior engineers, providing technical guidance and training as needed. Conduct incident post-mortem reviews and implement improvement plans. Required Qualifications 12+ years of experience in network operations, network engineering, or NOC leadership roles. Strong expertise in routing and switching technologies (BGP, OSPF, EIGRP, MPLS, STP, VXLAN, EVPN Hands-on experience with firewalls and security platforms such as Palo Alto, Cisco ASA, Check Point, or Fortinet. Experience managing SD-WAN environments (Cisco Viptela, Meraki, Aruba, Silver Peak, etc. Proficiency with Data Center network infrastructure including Nexus, ACI, F5 load balancers, and VPN technologies. Strong knowledge of network monitoring tools (SolarWinds, Splunk, Nagios, Wireshark, NetBrain, SevOne, etc. Experience supporting cloud/hybrid networks (AWS, Azure, GCP Proven leadership and team management experience with large-scale distributed networks. Excellent analytical, troubleshooting, and communication skills. Bachelor's degree in Computer Science, Engineering, or related field. Preferred Skills Relevant certifications such as CCNP, CCIE, PCNSE, JNCIP, AWS/Azure network certification, or equivalent. Experience with automation and scripting (Python, Ansible, Bash) for operational efficiency. Knowledge of ITIL processes and experience in ITSM environments (ServiceNow preferred Experience managing carrier services, telecom circuits, SDN, and network virtualization. Prior experience working in high-availability environments such as telecom, cloud, or large enterprise networks.
12/17/2025
Job Title: Network Operations Lead Specialist Engineer Location: San Jose, CA Experience: 12+ Years Employment Type: Contract Interview Type: In-Person or Webcam Job Description We are seeking an experienced Network Operations Lead Specialist Engineer with extensive hands-on expertise managing large-scale enterprise networks, network operations centers (NOC), and mission-critical infrastructure. The ideal candidate will be responsible for overseeing network operations, ensuring high availability of network services, leading incident response, and driving continuous improvements in network performance and reliability. This role requires strong leadership skills, deep technical knowledge across routing, switching, firewalls, SD-WAN, cloud networking, and network monitoring tools. Key Responsibilities Lead daily network operations, monitoring, and performance management activities for complex enterprise environments. Drive troubleshooting, root cause analysis, and timely resolution of high-severity network incidents and outages. Oversee end-to-end network operations including LAN, WAN, WLAN, Security, Data Center, and cloud networking. Manage NOC processes, escalation workflows, and operational standards to ensure network uptime and service reliability. Develop and implement capacity planning, network performance optimization, and proactive monitoring strategies. Coordinate and guide cross-functional teams including engineering, security, infrastructure, and support groups. Create and maintain network documentation, runbooks, dashboards, topology maps, and operational procedures. Support upgrades, patching, enhancements, migrations, and deployment of new network solutions. Lead vendor management, evaluate tools and equipment, and participate in technology roadmap planning. Ensure compliance with security standards, data protection policies, and regulatory requirements. Mentor junior engineers, providing technical guidance and training as needed. Conduct incident post-mortem reviews and implement improvement plans. Required Qualifications 12+ years of experience in network operations, network engineering, or NOC leadership roles. Strong expertise in routing and switching technologies (BGP, OSPF, EIGRP, MPLS, STP, VXLAN, EVPN Hands-on experience with firewalls and security platforms such as Palo Alto, Cisco ASA, Check Point, or Fortinet. Experience managing SD-WAN environments (Cisco Viptela, Meraki, Aruba, Silver Peak, etc. Proficiency with Data Center network infrastructure including Nexus, ACI, F5 load balancers, and VPN technologies. Strong knowledge of network monitoring tools (SolarWinds, Splunk, Nagios, Wireshark, NetBrain, SevOne, etc. Experience supporting cloud/hybrid networks (AWS, Azure, GCP Proven leadership and team management experience with large-scale distributed networks. Excellent analytical, troubleshooting, and communication skills. Bachelor's degree in Computer Science, Engineering, or related field. Preferred Skills Relevant certifications such as CCNP, CCIE, PCNSE, JNCIP, AWS/Azure network certification, or equivalent. Experience with automation and scripting (Python, Ansible, Bash) for operational efficiency. Knowledge of ITIL processes and experience in ITSM environments (ServiceNow preferred Experience managing carrier services, telecom circuits, SDN, and network virtualization. Prior experience working in high-availability environments such as telecom, cloud, or large enterprise networks.