CALIBRE is seeking an IT Project Manager to support Broadcom (VMware) Professional Services engagements. This position is responsible for planning, coordinating, and delivering VMware infrastructure and virtualization projects for commercial and federal clients. The Project Manager will lead medium-complexity engagements focused on VMware Cloud Foundation (VCF), vSphere modernization, NSX, vSAN, Aria Operations, and related infrastructure transformation initiatives. This role ensures projects are delivered on time, within scope and budget, while maintaining high levels of customer satisfaction. Project charter Scope documentation Work Breakdown Structures (WBS) Resource plans Budget tracking Schedules and task dependencies Risk registers and mitigation strategies Coordination & Delivery Coordinate cross-functional teams including: VMware architects and engineers Infrastructure SMEs Security teams Customer technical and business stakeholders Orchestrate resource alignment with internal delivery managers and Broadcom Professional Services stakeholders. Ensure deliverables align with customer technical requirements and contractual objectives. Risk & Issue Management Identify, document, and manage risks across technical and organizational domains. Proactively implement mitigation strategies to prevent schedule or cost impacts. Escalate issues appropriately while maintaining solution-oriented communication. Financial & Schedule Management Track project budgets, burn rates, and forecasts. Monitor milestone adherence and critical path dependencies. Support earned value tracking where applicable. Stakeholder Communication Provide clear, timely reporting on: Schedule performance Budget status Risks and mitigation actions Key milestones Facilitate status meetings and executive briefings. Maintain strong customer relationships to drive satisfaction and repeat business. Process & Continuous Improvement Follow established PM methodologies (PMI, Agile, Hybrid). Support refinement of templates, dashboards, and reporting artifacts. Contribute to lessons learned and knowledge management repositories. Required Skills PMP, CAPM, PMI-ACP, PRINCE2, or equivalent certification. Experience with: VMware vSphere VMware Cloud Foundation (VCF) NSX, vSAN, Aria Suite Hybrid cloud or multi-cloud environments Experience supporting Broadcom Expert Advantage Program (EAP) engagements. Familiarity with federal IT project delivery environments (if applicable). Experience using tools such as: MS Project Jira ServiceNow Smartsheet required Experience Bachelor's degree (B.S./B.A.) in IT, Business, Engineering, or related field (or equivalent experience). 3-7 years of technical project management experience. Experience managing: VMware infrastructure projects Virtualization modernization efforts Data center or cloud migration initiatives Demonstrated experience developing: Project plans Schedules Budgets Risk management plans Experience coordinating technical engineering teams. Strong written and verbal communication skills. Ability to manage multiple concurrent projects.
03/05/2026
Full time
CALIBRE is seeking an IT Project Manager to support Broadcom (VMware) Professional Services engagements. This position is responsible for planning, coordinating, and delivering VMware infrastructure and virtualization projects for commercial and federal clients. The Project Manager will lead medium-complexity engagements focused on VMware Cloud Foundation (VCF), vSphere modernization, NSX, vSAN, Aria Operations, and related infrastructure transformation initiatives. This role ensures projects are delivered on time, within scope and budget, while maintaining high levels of customer satisfaction. Project charter Scope documentation Work Breakdown Structures (WBS) Resource plans Budget tracking Schedules and task dependencies Risk registers and mitigation strategies Coordination & Delivery Coordinate cross-functional teams including: VMware architects and engineers Infrastructure SMEs Security teams Customer technical and business stakeholders Orchestrate resource alignment with internal delivery managers and Broadcom Professional Services stakeholders. Ensure deliverables align with customer technical requirements and contractual objectives. Risk & Issue Management Identify, document, and manage risks across technical and organizational domains. Proactively implement mitigation strategies to prevent schedule or cost impacts. Escalate issues appropriately while maintaining solution-oriented communication. Financial & Schedule Management Track project budgets, burn rates, and forecasts. Monitor milestone adherence and critical path dependencies. Support earned value tracking where applicable. Stakeholder Communication Provide clear, timely reporting on: Schedule performance Budget status Risks and mitigation actions Key milestones Facilitate status meetings and executive briefings. Maintain strong customer relationships to drive satisfaction and repeat business. Process & Continuous Improvement Follow established PM methodologies (PMI, Agile, Hybrid). Support refinement of templates, dashboards, and reporting artifacts. Contribute to lessons learned and knowledge management repositories. Required Skills PMP, CAPM, PMI-ACP, PRINCE2, or equivalent certification. Experience with: VMware vSphere VMware Cloud Foundation (VCF) NSX, vSAN, Aria Suite Hybrid cloud or multi-cloud environments Experience supporting Broadcom Expert Advantage Program (EAP) engagements. Familiarity with federal IT project delivery environments (if applicable). Experience using tools such as: MS Project Jira ServiceNow Smartsheet required Experience Bachelor's degree (B.S./B.A.) in IT, Business, Engineering, or related field (or equivalent experience). 3-7 years of technical project management experience. Experience managing: VMware infrastructure projects Virtualization modernization efforts Data center or cloud migration initiatives Demonstrated experience developing: Project plans Schedules Budgets Risk management plans Experience coordinating technical engineering teams. Strong written and verbal communication skills. Ability to manage multiple concurrent projects.
Description The end user support teams is comprised of 30 technicians across 3 different managers supporting all the major hospitals. This technician will work his 15 other onsite employees. The current need for this PC technician is to help elevate some of the pressure as they are upgrading 20,000 end points. They will also play a role in the continuing to support Windows 10 to Windows 11. Duties: This technician will be taking tickets via ServiceNow and troubleshooting a variety of issues. This might include network connectivity, blue screen of death, BitLocker, applications not showing up on a device, printers not working, imaging devices, e-recycling equipment, installing monitors, Zebra printer issues, building machines, and much more. They have a standardized process to follow for imaging devices. They are using SCCM to update them, the ability to be fully building the devices. Skills within updating a device or migrating from Windows 10 to 11 is a nice to have. They will be upgrading from Windows 10 to Windows 11 and eventually transiting to virtual desktops in the winter of 2026. Skills Desktop, Windows 10, Troubleshooting, Support, Active directory, Imaging, Hardware, Customer service, Printers Top Skills Details Desktop,Windows 10,Troubleshooting,Support,Active directory,Imaging Additional Skills & Qualifications Nice to have: Active Directory- ability to tell where a machine is locate it, and some group policy. Windows 11 operating system Experience Level Intermediate Level Job Type & Location This is a Contract to Hire position based out of Greenville, NC. Pay and Benefits The pay range for this position is $19.00 - $19.23/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: • Medical, dental & vision • Critical Illness, Accident, and Hospital • 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available • Life Insurance (Voluntary Life & AD&D for the employee and dependents) • Short and long-term disability • Health Spending Account (HSA) • Transportation benefits • Employee Assistance Program • Time Off/Leave (PTO, Vacation or Sick Leave) Workplace Type This is a fully onsite position in Greenville,NC. Application Deadline This position is anticipated to close on Mar 9, 2026. h4>About TEKsystems: We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. About TEKsystems and TEKsystems Global Services We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
03/04/2026
Full time
Description The end user support teams is comprised of 30 technicians across 3 different managers supporting all the major hospitals. This technician will work his 15 other onsite employees. The current need for this PC technician is to help elevate some of the pressure as they are upgrading 20,000 end points. They will also play a role in the continuing to support Windows 10 to Windows 11. Duties: This technician will be taking tickets via ServiceNow and troubleshooting a variety of issues. This might include network connectivity, blue screen of death, BitLocker, applications not showing up on a device, printers not working, imaging devices, e-recycling equipment, installing monitors, Zebra printer issues, building machines, and much more. They have a standardized process to follow for imaging devices. They are using SCCM to update them, the ability to be fully building the devices. Skills within updating a device or migrating from Windows 10 to 11 is a nice to have. They will be upgrading from Windows 10 to Windows 11 and eventually transiting to virtual desktops in the winter of 2026. Skills Desktop, Windows 10, Troubleshooting, Support, Active directory, Imaging, Hardware, Customer service, Printers Top Skills Details Desktop,Windows 10,Troubleshooting,Support,Active directory,Imaging Additional Skills & Qualifications Nice to have: Active Directory- ability to tell where a machine is locate it, and some group policy. Windows 11 operating system Experience Level Intermediate Level Job Type & Location This is a Contract to Hire position based out of Greenville, NC. Pay and Benefits The pay range for this position is $19.00 - $19.23/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: • Medical, dental & vision • Critical Illness, Accident, and Hospital • 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available • Life Insurance (Voluntary Life & AD&D for the employee and dependents) • Short and long-term disability • Health Spending Account (HSA) • Transportation benefits • Employee Assistance Program • Time Off/Leave (PTO, Vacation or Sick Leave) Workplace Type This is a fully onsite position in Greenville,NC. Application Deadline This position is anticipated to close on Mar 9, 2026. h4>About TEKsystems: We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. About TEKsystems and TEKsystems Global Services We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
Technical Analyst I Staples is business to business. You're what binds us together. At Staples our Digital Solutions team is more than a traditional IT organization. We are a team of passionate, collaborative, Agile, inventive, customer-centric, results-oriented problem solvers. We are intellectually curious, love advancements in technology and seek to adapt technologies to drive Staples forward. We anticipate the needs of our customers and business partners, and deliver reliable, customer-centric technology services. If you want to be on the front lines, driving one of the greatest technology transformations of the 21st Century, you should join our team! Team Summary Staples' Technical Operations & Cloud Engineering Team provides resilient and efficient infrastructure for the business' applications as well as associated critical support of these platforms. We continuously maximize our value through optimizing our efficiencies, expanding abilities, improving agility, and skillsets of the team to best support evolving business requirements. Technology Operations and Cloud Engineering (TOCE) is responsible for the Architecture, Engineering, and Operations of Staples core IT infrastructure, network, telephony, and collaboration platforms. Additionally, the team supports Staples' eCommerce platforms and nearly 200 locations including corporate, sales offices, and supply chain facilities across North America as well as 1102 US Retail stores from a network and telephony perspective. What you'll be doing: This position will allow you to work with many technologies and vendors. Your primary focus will be supporting the Staples warehouse and annex buildings located in Idaho Falls, ID. Additional facilities will include Billings, MT as well as, the greater Montana area. This will include supporting the wired and wireless networks as well as providing day to day user support for pc's and printers. You will also be part of a project team providing remote support for large projects outside of Montana, projects led by a technical project manager. Along with your technical responsibilities, you will be given business administrative tasks related to network gear costs, optimizations, and reporting. Tasks you may be requested to do include the management of the spare gear asset pool, ensure support maintenance licenses for gear and printers are updated on their respective vendor portals, ensure internal compliancy that all network assets are accurately reflected in ServiceNow, and conduct annual audits to ensure all network diagrams are accurate. You may be called upon to assist in the development and planning of the annual Network, Printers, and PC refreshes for each site as appropriate. You will report to a remote manager based in Colorado and at times will work directly with a technical project manager while working on projects. This position will be onsite 5 days per week and 24/7 on call coverage rotation (approximately 1 week every 10 weeks). Typical support would include but not limited to: Network gear installation and configuration of Cisco routers and layer 2/3 switches. Extreme RF networks. Zebra, Kyocera printers, and multifunction devices. Work closely with 3rd party vendors for requesting quotes, writing purchase orders, and managing their work for projects. Assist in small to large project work for projects initiated by both Staples as well as 3 rd party vendors. Maintenance of all relevant infrastructure documentation within Word, Visio, Excel. Supporting local and remote associate's Windows 11 PC's. Supporting Apple Mac devices. Microsoft 365 support. Configuring and installing network printers. Adhering to Service Levels while working on support tickets in ServiceNow. What experience you bring to the table: Technical expertise in installations, configurations, maintenance of network equipment, services, and devices. Configuration, tuning, upgrading, and administration of infrastructure components. Evaluation of systems performance, capacity, and provides reports and recommendations to management. Troubleshooting and resolving PC / MAC related issues. Gathering business requirements and the development functional specifications, reviews with Technical Engineers to ensure business centric solutions are consistent with Staples network standards. Local site contact who managed implementations, provided post-implementation end-user support and maintenance. Collaboration with network/Wi-Fi vendors on new and updates to existing technology. Ability to handle moderately complex issues and problems and refers more complex issues to higher-level staff. Proven customer-centric service abilities. Oral and written communication skills. Can multiple-task and prioritize work to meet needs of the site and the project timelines. Strong written and verbal communication skills. Works well as part of a team and independently with general supervision. Excellent time and priority management skills. Competent oral and written communication skills. Interpersonal skills, ability to build collaborative relationships across multiple teams. Analytical thinking and planning skills. Schedule must be flexible during peak workload projects. Availability to work after hours and weekends to support major projects or stability issues as needed. Travel (day trips) in Missouri - 10% Travel - Possible other parts of the country for scheduled projects - 10% Must be available for scheduled 24/7 on call rotation approximately once every 10 weeks. Must have reliable transportation. Ability to lift and move computer equipment and printers. Basic Qualifications 0-2 years of experience with WAN, LAN, and Wireless technologies. 0-2 years' experience with Cisco routers and switches and Extreme Networks Wi-Fi. 3+ years of personal computer experience: PC software / hardware, Windows 10, Apple/Mac Microsoft Office 365 PC imaging & software deployment systems (SCCM) Apple/Mac imaging via JAMF Solid understanding of TCP/IP LAN and WAN networks Cisco stack and networking knowledge Good understanding of RF and security technologies What's needed- Preferred Qualifications Avaya/Cisco IP-tel / VOIP experience a plus Experience in supporting Distribution and Supply Chain/Warehousing infrastructure environments. BS or BA degree in computer science, business administration or related field or equivalent experience We Offer: Inclusive culture with associate-led Business Resource Groups Flexible PTO (22 days) and Holiday Schedule (7 observed paid holidays) Online and Retail Discounts, Company Match 401(k), Physical and Mental Health Wellness programs, and more! The salary range represents the expected compensation for this role at the time of posting. The specific base pay may be influenced by a variety of factors to include the candidate's experience, skill set, education, geography, business considerations, and internal equity. In addition to base pay, this role may be eligible for bonuses, or other forms of variable compensation. At Staples, "inclusion" is an action word. It represents what we do to ensure that all employees feel valued and supported to contribute to their fullest potential. When we operate inclusively, diversity naturally follows. This is why we work hard to foster an inclusive culture, as we seek employees with unique and varied perspectives and areas of expertise. The result is a better workplace and innovative thinking that helps us exceed our customers' expectations - through the power of the people behind our iconic brand. Staples is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, or any other basis protected by federal, state, or local law.
03/04/2026
Full time
Technical Analyst I Staples is business to business. You're what binds us together. At Staples our Digital Solutions team is more than a traditional IT organization. We are a team of passionate, collaborative, Agile, inventive, customer-centric, results-oriented problem solvers. We are intellectually curious, love advancements in technology and seek to adapt technologies to drive Staples forward. We anticipate the needs of our customers and business partners, and deliver reliable, customer-centric technology services. If you want to be on the front lines, driving one of the greatest technology transformations of the 21st Century, you should join our team! Team Summary Staples' Technical Operations & Cloud Engineering Team provides resilient and efficient infrastructure for the business' applications as well as associated critical support of these platforms. We continuously maximize our value through optimizing our efficiencies, expanding abilities, improving agility, and skillsets of the team to best support evolving business requirements. Technology Operations and Cloud Engineering (TOCE) is responsible for the Architecture, Engineering, and Operations of Staples core IT infrastructure, network, telephony, and collaboration platforms. Additionally, the team supports Staples' eCommerce platforms and nearly 200 locations including corporate, sales offices, and supply chain facilities across North America as well as 1102 US Retail stores from a network and telephony perspective. What you'll be doing: This position will allow you to work with many technologies and vendors. Your primary focus will be supporting the Staples warehouse and annex buildings located in Idaho Falls, ID. Additional facilities will include Billings, MT as well as, the greater Montana area. This will include supporting the wired and wireless networks as well as providing day to day user support for pc's and printers. You will also be part of a project team providing remote support for large projects outside of Montana, projects led by a technical project manager. Along with your technical responsibilities, you will be given business administrative tasks related to network gear costs, optimizations, and reporting. Tasks you may be requested to do include the management of the spare gear asset pool, ensure support maintenance licenses for gear and printers are updated on their respective vendor portals, ensure internal compliancy that all network assets are accurately reflected in ServiceNow, and conduct annual audits to ensure all network diagrams are accurate. You may be called upon to assist in the development and planning of the annual Network, Printers, and PC refreshes for each site as appropriate. You will report to a remote manager based in Colorado and at times will work directly with a technical project manager while working on projects. This position will be onsite 5 days per week and 24/7 on call coverage rotation (approximately 1 week every 10 weeks). Typical support would include but not limited to: Network gear installation and configuration of Cisco routers and layer 2/3 switches. Extreme RF networks. Zebra, Kyocera printers, and multifunction devices. Work closely with 3rd party vendors for requesting quotes, writing purchase orders, and managing their work for projects. Assist in small to large project work for projects initiated by both Staples as well as 3 rd party vendors. Maintenance of all relevant infrastructure documentation within Word, Visio, Excel. Supporting local and remote associate's Windows 11 PC's. Supporting Apple Mac devices. Microsoft 365 support. Configuring and installing network printers. Adhering to Service Levels while working on support tickets in ServiceNow. What experience you bring to the table: Technical expertise in installations, configurations, maintenance of network equipment, services, and devices. Configuration, tuning, upgrading, and administration of infrastructure components. Evaluation of systems performance, capacity, and provides reports and recommendations to management. Troubleshooting and resolving PC / MAC related issues. Gathering business requirements and the development functional specifications, reviews with Technical Engineers to ensure business centric solutions are consistent with Staples network standards. Local site contact who managed implementations, provided post-implementation end-user support and maintenance. Collaboration with network/Wi-Fi vendors on new and updates to existing technology. Ability to handle moderately complex issues and problems and refers more complex issues to higher-level staff. Proven customer-centric service abilities. Oral and written communication skills. Can multiple-task and prioritize work to meet needs of the site and the project timelines. Strong written and verbal communication skills. Works well as part of a team and independently with general supervision. Excellent time and priority management skills. Competent oral and written communication skills. Interpersonal skills, ability to build collaborative relationships across multiple teams. Analytical thinking and planning skills. Schedule must be flexible during peak workload projects. Availability to work after hours and weekends to support major projects or stability issues as needed. Travel (day trips) in Missouri - 10% Travel - Possible other parts of the country for scheduled projects - 10% Must be available for scheduled 24/7 on call rotation approximately once every 10 weeks. Must have reliable transportation. Ability to lift and move computer equipment and printers. Basic Qualifications 0-2 years of experience with WAN, LAN, and Wireless technologies. 0-2 years' experience with Cisco routers and switches and Extreme Networks Wi-Fi. 3+ years of personal computer experience: PC software / hardware, Windows 10, Apple/Mac Microsoft Office 365 PC imaging & software deployment systems (SCCM) Apple/Mac imaging via JAMF Solid understanding of TCP/IP LAN and WAN networks Cisco stack and networking knowledge Good understanding of RF and security technologies What's needed- Preferred Qualifications Avaya/Cisco IP-tel / VOIP experience a plus Experience in supporting Distribution and Supply Chain/Warehousing infrastructure environments. BS or BA degree in computer science, business administration or related field or equivalent experience We Offer: Inclusive culture with associate-led Business Resource Groups Flexible PTO (22 days) and Holiday Schedule (7 observed paid holidays) Online and Retail Discounts, Company Match 401(k), Physical and Mental Health Wellness programs, and more! The salary range represents the expected compensation for this role at the time of posting. The specific base pay may be influenced by a variety of factors to include the candidate's experience, skill set, education, geography, business considerations, and internal equity. In addition to base pay, this role may be eligible for bonuses, or other forms of variable compensation. At Staples, "inclusion" is an action word. It represents what we do to ensure that all employees feel valued and supported to contribute to their fullest potential. When we operate inclusively, diversity naturally follows. This is why we work hard to foster an inclusive culture, as we seek employees with unique and varied perspectives and areas of expertise. The result is a better workplace and innovative thinking that helps us exceed our customers' expectations - through the power of the people behind our iconic brand. Staples is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, or any other basis protected by federal, state, or local law.
Technical Analyst I Staples is business to business. You're what binds us together. At Staples our Digital Solutions team is more than a traditional IT organization. We are a team of passionate, collaborative, Agile, inventive, customer-centric, results-oriented problem solvers. We are intellectually curious, love advancements in technology and seek to adapt technologies to drive Staples forward. We anticipate the needs of our customers and business partners, and deliver reliable, customer-centric technology services. If you want to be on the front lines, driving one of the greatest technology transformations of the 21st Century, you should join our team! Team Summary Staples' Technical Operations & Cloud Engineering Team provides resilient and efficient infrastructure for the business' applications as well as associated critical support of these platforms. We continuously maximize our value through optimizing our efficiencies, expanding abilities, improving agility, and skillsets of the team to best support evolving business requirements. Technology Operations and Cloud Engineering (TOCE) is responsible for the Architecture, Engineering, and Operations of Staples core IT infrastructure, network, telephony, and collaboration platforms. Additionally, the team supports Staples' eCommerce platforms and nearly 200 locations including corporate, sales offices, and supply chain facilities across North America as well as 1102 US Retail stores from a network and telephony perspective. What you'll be doing: This position will allow you to work with many technologies and vendors. Your primary focus will be supporting the Staples warehouse and annex buildings located in Idaho Falls, ID. Additional facilities will include Billings, MT as well as, the greater Montana area. This will include supporting the wired and wireless networks as well as providing day to day user support for pc's and printers. You will also be part of a project team providing remote support for large projects outside of Montana, projects led by a technical project manager. Along with your technical responsibilities, you will be given business administrative tasks related to network gear costs, optimizations, and reporting. Tasks you may be requested to do include the management of the spare gear asset pool, ensure support maintenance licenses for gear and printers are updated on their respective vendor portals, ensure internal compliancy that all network assets are accurately reflected in ServiceNow, and conduct annual audits to ensure all network diagrams are accurate. You may be called upon to assist in the development and planning of the annual Network, Printers, and PC refreshes for each site as appropriate. You will report to a remote manager based in Colorado and at times will work directly with a technical project manager while working on projects. This position will be onsite 5 days per week and 24/7 on call coverage rotation (approximately 1 week every 10 weeks). Typical support would include but not limited to: Network gear installation and configuration of Cisco routers and layer 2/3 switches. Extreme RF networks. Zebra, Kyocera printers, and multifunction devices. Work closely with 3rd party vendors for requesting quotes, writing purchase orders, and managing their work for projects. Assist in small to large project work for projects initiated by both Staples as well as 3 rd party vendors. Maintenance of all relevant infrastructure documentation within Word, Visio, Excel. Supporting local and remote associate's Windows 11 PC's. Supporting Apple Mac devices. Microsoft 365 support. Configuring and installing network printers. Adhering to Service Levels while working on support tickets in ServiceNow. What experience you bring to the table: Technical expertise in installations, configurations, maintenance of network equipment, services, and devices. Configuration, tuning, upgrading, and administration of infrastructure components. Evaluation of systems performance, capacity, and provides reports and recommendations to management. Troubleshooting and resolving PC / MAC related issues. Gathering business requirements and the development functional specifications, reviews with Technical Engineers to ensure business centric solutions are consistent with Staples network standards. Local site contact who managed implementations, provided post-implementation end-user support and maintenance. Collaboration with network/Wi-Fi vendors on new and updates to existing technology. Ability to handle moderately complex issues and problems and refers more complex issues to higher-level staff. Proven customer-centric service abilities. Oral and written communication skills. Can multiple-task and prioritize work to meet needs of the site and the project timelines. Strong written and verbal communication skills. Works well as part of a team and independently with general supervision. Excellent time and priority management skills. Competent oral and written communication skills. Interpersonal skills, ability to build collaborative relationships across multiple teams. Analytical thinking and planning skills. Schedule must be flexible during peak workload projects. Availability to work after hours and weekends to support major projects or stability issues as needed. Travel (day trips) in Missouri - 10% Travel - Possible other parts of the country for scheduled projects - 10% Must be available for scheduled 24/7 on call rotation approximately once every 10 weeks. Must have reliable transportation. Ability to lift and move computer equipment and printers. Basic Qualifications 0-2 years of experience with WAN, LAN, and Wireless technologies. 0-2 years' experience with Cisco routers and switches and Extreme Networks Wi-Fi. 3+ years of personal computer experience: PC software / hardware, Windows 10, Apple/Mac Microsoft Office 365 PC imaging & software deployment systems (SCCM) Apple/Mac imaging via JAMF Solid understanding of TCP/IP LAN and WAN networks Cisco stack and networking knowledge Good understanding of RF and security technologies What's needed- Preferred Qualifications Avaya/Cisco IP-tel / VOIP experience a plus Experience in supporting Distribution and Supply Chain/Warehousing infrastructure environments. BS or BA degree in computer science, business administration or related field or equivalent experience We Offer: Inclusive culture with associate-led Business Resource Groups Flexible PTO (22 days) and Holiday Schedule (7 observed paid holidays) Online and Retail Discounts, Company Match 401(k), Physical and Mental Health Wellness programs, and more! The salary range represents the expected compensation for this role at the time of posting. The specific base pay may be influenced by a variety of factors to include the candidate's experience, skill set, education, geography, business considerations, and internal equity. In addition to base pay, this role may be eligible for bonuses, or other forms of variable compensation. At Staples, "inclusion" is an action word. It represents what we do to ensure that all employees feel valued and supported to contribute to their fullest potential. When we operate inclusively, diversity naturally follows. This is why we work hard to foster an inclusive culture, as we seek employees with unique and varied perspectives and areas of expertise. The result is a better workplace and innovative thinking that helps us exceed our customers' expectations - through the power of the people behind our iconic brand. Staples is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, or any other basis protected by federal, state, or local law.
03/04/2026
Full time
Technical Analyst I Staples is business to business. You're what binds us together. At Staples our Digital Solutions team is more than a traditional IT organization. We are a team of passionate, collaborative, Agile, inventive, customer-centric, results-oriented problem solvers. We are intellectually curious, love advancements in technology and seek to adapt technologies to drive Staples forward. We anticipate the needs of our customers and business partners, and deliver reliable, customer-centric technology services. If you want to be on the front lines, driving one of the greatest technology transformations of the 21st Century, you should join our team! Team Summary Staples' Technical Operations & Cloud Engineering Team provides resilient and efficient infrastructure for the business' applications as well as associated critical support of these platforms. We continuously maximize our value through optimizing our efficiencies, expanding abilities, improving agility, and skillsets of the team to best support evolving business requirements. Technology Operations and Cloud Engineering (TOCE) is responsible for the Architecture, Engineering, and Operations of Staples core IT infrastructure, network, telephony, and collaboration platforms. Additionally, the team supports Staples' eCommerce platforms and nearly 200 locations including corporate, sales offices, and supply chain facilities across North America as well as 1102 US Retail stores from a network and telephony perspective. What you'll be doing: This position will allow you to work with many technologies and vendors. Your primary focus will be supporting the Staples warehouse and annex buildings located in Idaho Falls, ID. Additional facilities will include Billings, MT as well as, the greater Montana area. This will include supporting the wired and wireless networks as well as providing day to day user support for pc's and printers. You will also be part of a project team providing remote support for large projects outside of Montana, projects led by a technical project manager. Along with your technical responsibilities, you will be given business administrative tasks related to network gear costs, optimizations, and reporting. Tasks you may be requested to do include the management of the spare gear asset pool, ensure support maintenance licenses for gear and printers are updated on their respective vendor portals, ensure internal compliancy that all network assets are accurately reflected in ServiceNow, and conduct annual audits to ensure all network diagrams are accurate. You may be called upon to assist in the development and planning of the annual Network, Printers, and PC refreshes for each site as appropriate. You will report to a remote manager based in Colorado and at times will work directly with a technical project manager while working on projects. This position will be onsite 5 days per week and 24/7 on call coverage rotation (approximately 1 week every 10 weeks). Typical support would include but not limited to: Network gear installation and configuration of Cisco routers and layer 2/3 switches. Extreme RF networks. Zebra, Kyocera printers, and multifunction devices. Work closely with 3rd party vendors for requesting quotes, writing purchase orders, and managing their work for projects. Assist in small to large project work for projects initiated by both Staples as well as 3 rd party vendors. Maintenance of all relevant infrastructure documentation within Word, Visio, Excel. Supporting local and remote associate's Windows 11 PC's. Supporting Apple Mac devices. Microsoft 365 support. Configuring and installing network printers. Adhering to Service Levels while working on support tickets in ServiceNow. What experience you bring to the table: Technical expertise in installations, configurations, maintenance of network equipment, services, and devices. Configuration, tuning, upgrading, and administration of infrastructure components. Evaluation of systems performance, capacity, and provides reports and recommendations to management. Troubleshooting and resolving PC / MAC related issues. Gathering business requirements and the development functional specifications, reviews with Technical Engineers to ensure business centric solutions are consistent with Staples network standards. Local site contact who managed implementations, provided post-implementation end-user support and maintenance. Collaboration with network/Wi-Fi vendors on new and updates to existing technology. Ability to handle moderately complex issues and problems and refers more complex issues to higher-level staff. Proven customer-centric service abilities. Oral and written communication skills. Can multiple-task and prioritize work to meet needs of the site and the project timelines. Strong written and verbal communication skills. Works well as part of a team and independently with general supervision. Excellent time and priority management skills. Competent oral and written communication skills. Interpersonal skills, ability to build collaborative relationships across multiple teams. Analytical thinking and planning skills. Schedule must be flexible during peak workload projects. Availability to work after hours and weekends to support major projects or stability issues as needed. Travel (day trips) in Missouri - 10% Travel - Possible other parts of the country for scheduled projects - 10% Must be available for scheduled 24/7 on call rotation approximately once every 10 weeks. Must have reliable transportation. Ability to lift and move computer equipment and printers. Basic Qualifications 0-2 years of experience with WAN, LAN, and Wireless technologies. 0-2 years' experience with Cisco routers and switches and Extreme Networks Wi-Fi. 3+ years of personal computer experience: PC software / hardware, Windows 10, Apple/Mac Microsoft Office 365 PC imaging & software deployment systems (SCCM) Apple/Mac imaging via JAMF Solid understanding of TCP/IP LAN and WAN networks Cisco stack and networking knowledge Good understanding of RF and security technologies What's needed- Preferred Qualifications Avaya/Cisco IP-tel / VOIP experience a plus Experience in supporting Distribution and Supply Chain/Warehousing infrastructure environments. BS or BA degree in computer science, business administration or related field or equivalent experience We Offer: Inclusive culture with associate-led Business Resource Groups Flexible PTO (22 days) and Holiday Schedule (7 observed paid holidays) Online and Retail Discounts, Company Match 401(k), Physical and Mental Health Wellness programs, and more! The salary range represents the expected compensation for this role at the time of posting. The specific base pay may be influenced by a variety of factors to include the candidate's experience, skill set, education, geography, business considerations, and internal equity. In addition to base pay, this role may be eligible for bonuses, or other forms of variable compensation. At Staples, "inclusion" is an action word. It represents what we do to ensure that all employees feel valued and supported to contribute to their fullest potential. When we operate inclusively, diversity naturally follows. This is why we work hard to foster an inclusive culture, as we seek employees with unique and varied perspectives and areas of expertise. The result is a better workplace and innovative thinking that helps us exceed our customers' expectations - through the power of the people behind our iconic brand. Staples is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, or any other basis protected by federal, state, or local law.
Technical Analyst I Staples is business to business. You're what binds us together. At Staples our Digital Solutions team is more than a traditional IT organization. We are a team of passionate, collaborative, Agile, inventive, customer-centric, results-oriented problem solvers. We are intellectually curious, love advancements in technology and seek to adapt technologies to drive Staples forward. We anticipate the needs of our customers and business partners, and deliver reliable, customer-centric technology services. If you want to be on the front lines, driving one of the greatest technology transformations of the 21st Century, you should join our team! Team Summary Staples' Technical Operations & Cloud Engineering Team provides resilient and efficient infrastructure for the business' applications as well as associated critical support of these platforms. We continuously maximize our value through optimizing our efficiencies, expanding abilities, improving agility, and skillsets of the team to best support evolving business requirements. Technology Operations and Cloud Engineering (TOCE) is responsible for the Architecture, Engineering, and Operations of Staples core IT infrastructure, network, telephony, and collaboration platforms. Additionally, the team supports Staples' eCommerce platforms and nearly 200 locations including corporate, sales offices, and supply chain facilities across North America as well as 1102 US Retail stores from a network and telephony perspective. What you'll be doing: This position will allow you to work with many technologies and vendors. Your primary focus will be supporting the Staples warehouse and annex buildings located in Idaho Falls, ID. Additional facilities will include Billings, MT as well as, the greater Montana area. This will include supporting the wired and wireless networks as well as providing day to day user support for pc's and printers. You will also be part of a project team providing remote support for large projects outside of Montana, projects led by a technical project manager. Along with your technical responsibilities, you will be given business administrative tasks related to network gear costs, optimizations, and reporting. Tasks you may be requested to do include the management of the spare gear asset pool, ensure support maintenance licenses for gear and printers are updated on their respective vendor portals, ensure internal compliancy that all network assets are accurately reflected in ServiceNow, and conduct annual audits to ensure all network diagrams are accurate. You may be called upon to assist in the development and planning of the annual Network, Printers, and PC refreshes for each site as appropriate. You will report to a remote manager based in Colorado and at times will work directly with a technical project manager while working on projects. This position will be onsite 5 days per week and 24/7 on call coverage rotation (approximately 1 week every 10 weeks). Typical support would include but not limited to: Network gear installation and configuration of Cisco routers and layer 2/3 switches. Extreme RF networks. Zebra, Kyocera printers, and multifunction devices. Work closely with 3rd party vendors for requesting quotes, writing purchase orders, and managing their work for projects. Assist in small to large project work for projects initiated by both Staples as well as 3 rd party vendors. Maintenance of all relevant infrastructure documentation within Word, Visio, Excel. Supporting local and remote associate's Windows 11 PC's. Supporting Apple Mac devices. Microsoft 365 support. Configuring and installing network printers. Adhering to Service Levels while working on support tickets in ServiceNow. What experience you bring to the table: Technical expertise in installations, configurations, maintenance of network equipment, services, and devices. Configuration, tuning, upgrading, and administration of infrastructure components. Evaluation of systems performance, capacity, and provides reports and recommendations to management. Troubleshooting and resolving PC / MAC related issues. Gathering business requirements and the development functional specifications, reviews with Technical Engineers to ensure business centric solutions are consistent with Staples network standards. Local site contact who managed implementations, provided post-implementation end-user support and maintenance. Collaboration with network/Wi-Fi vendors on new and updates to existing technology. Ability to handle moderately complex issues and problems and refers more complex issues to higher-level staff. Proven customer-centric service abilities. Oral and written communication skills. Can multiple-task and prioritize work to meet needs of the site and the project timelines. Strong written and verbal communication skills. Works well as part of a team and independently with general supervision. Excellent time and priority management skills. Competent oral and written communication skills. Interpersonal skills, ability to build collaborative relationships across multiple teams. Analytical thinking and planning skills. Schedule must be flexible during peak workload projects. Availability to work after hours and weekends to support major projects or stability issues as needed. Travel (day trips) in Missouri - 10% Travel - Possible other parts of the country for scheduled projects - 10% Must be available for scheduled 24/7 on call rotation approximately once every 10 weeks. Must have reliable transportation. Ability to lift and move computer equipment and printers. Basic Qualifications 0-2 years of experience with WAN, LAN, and Wireless technologies. 0-2 years' experience with Cisco routers and switches and Extreme Networks Wi-Fi. 3+ years of personal computer experience: PC software / hardware, Windows 10, Apple/Mac Microsoft Office 365 PC imaging & software deployment systems (SCCM) Apple/Mac imaging via JAMF Solid understanding of TCP/IP LAN and WAN networks Cisco stack and networking knowledge Good understanding of RF and security technologies What's needed- Preferred Qualifications Avaya/Cisco IP-tel / VOIP experience a plus Experience in supporting Distribution and Supply Chain/Warehousing infrastructure environments. BS or BA degree in computer science, business administration or related field or equivalent experience We Offer: Inclusive culture with associate-led Business Resource Groups Flexible PTO (22 days) and Holiday Schedule (7 observed paid holidays) Online and Retail Discounts, Company Match 401(k), Physical and Mental Health Wellness programs, and more! The salary range represents the expected compensation for this role at the time of posting. The specific base pay may be influenced by a variety of factors to include the candidate's experience, skill set, education, geography, business considerations, and internal equity. In addition to base pay, this role may be eligible for bonuses, or other forms of variable compensation. At Staples, "inclusion" is an action word. It represents what we do to ensure that all employees feel valued and supported to contribute to their fullest potential. When we operate inclusively, diversity naturally follows. This is why we work hard to foster an inclusive culture, as we seek employees with unique and varied perspectives and areas of expertise. The result is a better workplace and innovative thinking that helps us exceed our customers' expectations - through the power of the people behind our iconic brand. Staples is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, or any other basis protected by federal, state, or local law.
03/04/2026
Full time
Technical Analyst I Staples is business to business. You're what binds us together. At Staples our Digital Solutions team is more than a traditional IT organization. We are a team of passionate, collaborative, Agile, inventive, customer-centric, results-oriented problem solvers. We are intellectually curious, love advancements in technology and seek to adapt technologies to drive Staples forward. We anticipate the needs of our customers and business partners, and deliver reliable, customer-centric technology services. If you want to be on the front lines, driving one of the greatest technology transformations of the 21st Century, you should join our team! Team Summary Staples' Technical Operations & Cloud Engineering Team provides resilient and efficient infrastructure for the business' applications as well as associated critical support of these platforms. We continuously maximize our value through optimizing our efficiencies, expanding abilities, improving agility, and skillsets of the team to best support evolving business requirements. Technology Operations and Cloud Engineering (TOCE) is responsible for the Architecture, Engineering, and Operations of Staples core IT infrastructure, network, telephony, and collaboration platforms. Additionally, the team supports Staples' eCommerce platforms and nearly 200 locations including corporate, sales offices, and supply chain facilities across North America as well as 1102 US Retail stores from a network and telephony perspective. What you'll be doing: This position will allow you to work with many technologies and vendors. Your primary focus will be supporting the Staples warehouse and annex buildings located in Idaho Falls, ID. Additional facilities will include Billings, MT as well as, the greater Montana area. This will include supporting the wired and wireless networks as well as providing day to day user support for pc's and printers. You will also be part of a project team providing remote support for large projects outside of Montana, projects led by a technical project manager. Along with your technical responsibilities, you will be given business administrative tasks related to network gear costs, optimizations, and reporting. Tasks you may be requested to do include the management of the spare gear asset pool, ensure support maintenance licenses for gear and printers are updated on their respective vendor portals, ensure internal compliancy that all network assets are accurately reflected in ServiceNow, and conduct annual audits to ensure all network diagrams are accurate. You may be called upon to assist in the development and planning of the annual Network, Printers, and PC refreshes for each site as appropriate. You will report to a remote manager based in Colorado and at times will work directly with a technical project manager while working on projects. This position will be onsite 5 days per week and 24/7 on call coverage rotation (approximately 1 week every 10 weeks). Typical support would include but not limited to: Network gear installation and configuration of Cisco routers and layer 2/3 switches. Extreme RF networks. Zebra, Kyocera printers, and multifunction devices. Work closely with 3rd party vendors for requesting quotes, writing purchase orders, and managing their work for projects. Assist in small to large project work for projects initiated by both Staples as well as 3 rd party vendors. Maintenance of all relevant infrastructure documentation within Word, Visio, Excel. Supporting local and remote associate's Windows 11 PC's. Supporting Apple Mac devices. Microsoft 365 support. Configuring and installing network printers. Adhering to Service Levels while working on support tickets in ServiceNow. What experience you bring to the table: Technical expertise in installations, configurations, maintenance of network equipment, services, and devices. Configuration, tuning, upgrading, and administration of infrastructure components. Evaluation of systems performance, capacity, and provides reports and recommendations to management. Troubleshooting and resolving PC / MAC related issues. Gathering business requirements and the development functional specifications, reviews with Technical Engineers to ensure business centric solutions are consistent with Staples network standards. Local site contact who managed implementations, provided post-implementation end-user support and maintenance. Collaboration with network/Wi-Fi vendors on new and updates to existing technology. Ability to handle moderately complex issues and problems and refers more complex issues to higher-level staff. Proven customer-centric service abilities. Oral and written communication skills. Can multiple-task and prioritize work to meet needs of the site and the project timelines. Strong written and verbal communication skills. Works well as part of a team and independently with general supervision. Excellent time and priority management skills. Competent oral and written communication skills. Interpersonal skills, ability to build collaborative relationships across multiple teams. Analytical thinking and planning skills. Schedule must be flexible during peak workload projects. Availability to work after hours and weekends to support major projects or stability issues as needed. Travel (day trips) in Missouri - 10% Travel - Possible other parts of the country for scheduled projects - 10% Must be available for scheduled 24/7 on call rotation approximately once every 10 weeks. Must have reliable transportation. Ability to lift and move computer equipment and printers. Basic Qualifications 0-2 years of experience with WAN, LAN, and Wireless technologies. 0-2 years' experience with Cisco routers and switches and Extreme Networks Wi-Fi. 3+ years of personal computer experience: PC software / hardware, Windows 10, Apple/Mac Microsoft Office 365 PC imaging & software deployment systems (SCCM) Apple/Mac imaging via JAMF Solid understanding of TCP/IP LAN and WAN networks Cisco stack and networking knowledge Good understanding of RF and security technologies What's needed- Preferred Qualifications Avaya/Cisco IP-tel / VOIP experience a plus Experience in supporting Distribution and Supply Chain/Warehousing infrastructure environments. BS or BA degree in computer science, business administration or related field or equivalent experience We Offer: Inclusive culture with associate-led Business Resource Groups Flexible PTO (22 days) and Holiday Schedule (7 observed paid holidays) Online and Retail Discounts, Company Match 401(k), Physical and Mental Health Wellness programs, and more! The salary range represents the expected compensation for this role at the time of posting. The specific base pay may be influenced by a variety of factors to include the candidate's experience, skill set, education, geography, business considerations, and internal equity. In addition to base pay, this role may be eligible for bonuses, or other forms of variable compensation. At Staples, "inclusion" is an action word. It represents what we do to ensure that all employees feel valued and supported to contribute to their fullest potential. When we operate inclusively, diversity naturally follows. This is why we work hard to foster an inclusive culture, as we seek employees with unique and varied perspectives and areas of expertise. The result is a better workplace and innovative thinking that helps us exceed our customers' expectations - through the power of the people behind our iconic brand. Staples is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, or any other basis protected by federal, state, or local law.
Job Family Management Consulting Travel Required None Clearance Required Active Secret What You Will Do Guidehouse has an exciting opportunity in our Defense & Security Segment to provide team management in relation to workloads, stakeholder expectations, and application development oversight for a diplomacy client. Our consultants help clients maximize the value of their data and automate business processes by leveraging a custom application hosted on ServiceNow. Our team works with clients to translate business process requirements into technical solutions for development, ranging from data architecture design, data engineering and querying, data visualization and dashboarding, predictive analytics, machine learning, and artificial intelligence. Our services enable our clients to define their information strategy, enable mission-critical insights and data-driven decision-making, reduce cost and complexity, increase trust, and improve operational effectiveness. This Consultant will support a diplomacy client in applying advanced analytic and automation technologies to streamline and automate processes. Key Responsibilities: Advise the client on application development best practices and lead prioritization discussions. Develop and maintain program strategic framework and manage feedback for continuous improvement. Assess complex processes and identify opportunities for the use of advanced analytics and process automation. Engage with client organizations to identify performance metrics for translation into a reporting system. Implement analytic and automation process improvements and monitor their success. Engage with stakeholders on the results of data analysis and guide through next steps. Participate in daily Scrum meetings to provide status updates on assigned tasks. Work with clients to define and track key performance indicators (KPIs) and performance metrics. Develop dashboards and reports to enable data-driven decision-making at all levels of the client's organization. Manage onboarding and update activities for client pipeline. Develop documentation and training programs (job aids, user guides, live demonstrations) to train client personnel on developed analytic and automation solutions and encourage adoption. Continuously solicit and respond to feedback to ensure that developed solutions address client needs. Develop data processing and validation scripts to prepare data for downstream reporting, validate data quality, and reconcile identified issues What You Will Need An ACTIVE and MAINTAINED "SECRET" Federal or DoD security clearance Bachelor's Degree FIVE (5) or more years of relevant experience in data science, analytics, process automation, business analysis Report to client site in Washington, DC, as instructed by stakeholder Expert skills in stakeholder management. Proficiency in managing application development backlog and working with product owner on defining and prioritizing requirements. Strong communication/presentation skills and ability to explain technical topics to non-technical audiences. Ability to design and deliver solutions independently and work collaboratively as part of a team. Strong consulting skills: identifying and addressing client needs, building relationships, and driving initiatives forward. Working knowledge of Tableau dashboards. Working knowledge of SharePoint site management. What Would Be Nice To Have Knowledge/familiarity with IT mission in the Federal space Experience in managing ServiceNow custom application development Experience with JIRA/Atlassian tools Experience with Business Process Improvement or advising customers on how to optimize process through data modernization The annual salary range for this position is $113,000.00-$188,000.00. Compensation decisions depend on a wide range of factors, including but not limited to skill sets, experience and training, security clearances, licensure and certifications, and other business and organizational needs. What We Offer Guidehouse offers a comprehensive, total rewards package that includes competitive compensation and a flexible benefits package that reflects our commitment to creating a diverse and supportive workplace. Benefits include: Medical, Rx, Dental & Vision Insurance Personal and Family Sick Time & Company Paid Holidays Position may be eligible for a discretionary variable incentive bonus Parental Leave and Adoption Assistance 401(k) Retirement Plan Basic Life & Supplemental Life Health Savings Account, Dental/Vision & Dependent Care Flexible Spending Accounts Short-Term & Long-Term Disability Student Loan PayDown Tuition Reimbursement, Personal Development & Learning Opportunities Skills Development & Certifications Employee Referral Program Corporate Sponsored Events & Community Outreach Emergency Back-Up Childcare Program Mobility Stipend About Guidehouse Guidehouse is an Equal Opportunity Employer-Protected Veterans, Individuals with Disabilities or any other basis protected by law, ordinance, or regulation. Guidehouse will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of applicable law or ordinance including the Fair Chance Ordinance of Los Angeles and San Francisco. If you have visited our website for information about employment opportunities, or to apply for a position, and you require an accommodation, please contact Guidehouse Recruiting at 1- or via email at . All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodation. All communication regarding recruitment for a Guidehouse position will be sent from Guidehouse email domains or . Correspondence received by an applicant from any other domain should be considered unauthorized and will not be honored by Guidehouse. Note that Guidehouse will never charge a fee or require a money transfer at any stage of the recruitment process and does not collect fees from educational institutions for participation in a recruitment event. Never provide your banking information to a third party purporting to need that information to proceed in the hiring process. If any person or organization demands money related to a job opportunity with Guidehouse, please report the matter to Guidehouse's Ethics Hotline. If you want to check the validity of correspondence you have received, please contact . Guidehouse is not responsible for losses incurred (monetary or otherwise) from an applicant's dealings with unauthorized third parties. Guidehouse does not accept unsolicited resumes through or from search firms or staffing agencies. All unsolicited resumes will be considered the property of Guidehouse and Guidehouse will not be obligated to pay a placement fee.
03/04/2026
Full time
Job Family Management Consulting Travel Required None Clearance Required Active Secret What You Will Do Guidehouse has an exciting opportunity in our Defense & Security Segment to provide team management in relation to workloads, stakeholder expectations, and application development oversight for a diplomacy client. Our consultants help clients maximize the value of their data and automate business processes by leveraging a custom application hosted on ServiceNow. Our team works with clients to translate business process requirements into technical solutions for development, ranging from data architecture design, data engineering and querying, data visualization and dashboarding, predictive analytics, machine learning, and artificial intelligence. Our services enable our clients to define their information strategy, enable mission-critical insights and data-driven decision-making, reduce cost and complexity, increase trust, and improve operational effectiveness. This Consultant will support a diplomacy client in applying advanced analytic and automation technologies to streamline and automate processes. Key Responsibilities: Advise the client on application development best practices and lead prioritization discussions. Develop and maintain program strategic framework and manage feedback for continuous improvement. Assess complex processes and identify opportunities for the use of advanced analytics and process automation. Engage with client organizations to identify performance metrics for translation into a reporting system. Implement analytic and automation process improvements and monitor their success. Engage with stakeholders on the results of data analysis and guide through next steps. Participate in daily Scrum meetings to provide status updates on assigned tasks. Work with clients to define and track key performance indicators (KPIs) and performance metrics. Develop dashboards and reports to enable data-driven decision-making at all levels of the client's organization. Manage onboarding and update activities for client pipeline. Develop documentation and training programs (job aids, user guides, live demonstrations) to train client personnel on developed analytic and automation solutions and encourage adoption. Continuously solicit and respond to feedback to ensure that developed solutions address client needs. Develop data processing and validation scripts to prepare data for downstream reporting, validate data quality, and reconcile identified issues What You Will Need An ACTIVE and MAINTAINED "SECRET" Federal or DoD security clearance Bachelor's Degree FIVE (5) or more years of relevant experience in data science, analytics, process automation, business analysis Report to client site in Washington, DC, as instructed by stakeholder Expert skills in stakeholder management. Proficiency in managing application development backlog and working with product owner on defining and prioritizing requirements. Strong communication/presentation skills and ability to explain technical topics to non-technical audiences. Ability to design and deliver solutions independently and work collaboratively as part of a team. Strong consulting skills: identifying and addressing client needs, building relationships, and driving initiatives forward. Working knowledge of Tableau dashboards. Working knowledge of SharePoint site management. What Would Be Nice To Have Knowledge/familiarity with IT mission in the Federal space Experience in managing ServiceNow custom application development Experience with JIRA/Atlassian tools Experience with Business Process Improvement or advising customers on how to optimize process through data modernization The annual salary range for this position is $113,000.00-$188,000.00. Compensation decisions depend on a wide range of factors, including but not limited to skill sets, experience and training, security clearances, licensure and certifications, and other business and organizational needs. What We Offer Guidehouse offers a comprehensive, total rewards package that includes competitive compensation and a flexible benefits package that reflects our commitment to creating a diverse and supportive workplace. Benefits include: Medical, Rx, Dental & Vision Insurance Personal and Family Sick Time & Company Paid Holidays Position may be eligible for a discretionary variable incentive bonus Parental Leave and Adoption Assistance 401(k) Retirement Plan Basic Life & Supplemental Life Health Savings Account, Dental/Vision & Dependent Care Flexible Spending Accounts Short-Term & Long-Term Disability Student Loan PayDown Tuition Reimbursement, Personal Development & Learning Opportunities Skills Development & Certifications Employee Referral Program Corporate Sponsored Events & Community Outreach Emergency Back-Up Childcare Program Mobility Stipend About Guidehouse Guidehouse is an Equal Opportunity Employer-Protected Veterans, Individuals with Disabilities or any other basis protected by law, ordinance, or regulation. Guidehouse will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of applicable law or ordinance including the Fair Chance Ordinance of Los Angeles and San Francisco. If you have visited our website for information about employment opportunities, or to apply for a position, and you require an accommodation, please contact Guidehouse Recruiting at 1- or via email at . All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodation. All communication regarding recruitment for a Guidehouse position will be sent from Guidehouse email domains or . Correspondence received by an applicant from any other domain should be considered unauthorized and will not be honored by Guidehouse. Note that Guidehouse will never charge a fee or require a money transfer at any stage of the recruitment process and does not collect fees from educational institutions for participation in a recruitment event. Never provide your banking information to a third party purporting to need that information to proceed in the hiring process. If any person or organization demands money related to a job opportunity with Guidehouse, please report the matter to Guidehouse's Ethics Hotline. If you want to check the validity of correspondence you have received, please contact . Guidehouse is not responsible for losses incurred (monetary or otherwise) from an applicant's dealings with unauthorized third parties. Guidehouse does not accept unsolicited resumes through or from search firms or staffing agencies. All unsolicited resumes will be considered the property of Guidehouse and Guidehouse will not be obligated to pay a placement fee.
Engineer (Privileged Access Management) We are looking for a Senior PAM Engineer to lead the design, implementation, and management of our Privileged Access Management (PAM) ecosystem. Your primary mission is to eliminate "standing privileges" and secure our most critical credentials using the Delinea suite. You will act as the Subject Matter Expert (SME) for Secret Server and Privilege Manager, ensuring that our infrastructure, cloud environments, and DevOps pipelines are secured against credential theft. Core Responsibilities Delinea Architecture: Lead the end-to-end implementation and scaling of Delinea Secret Server (On-prem or Cloud) and Delinea Privilege Manager. Secret Management: Design and maintain secret heartbeat, remote password changing (RPC), and check-out/check-in workflows for service accounts, local admins, and root accounts. Secure Remote Access (SRA): Have a good understanding of VPN-less remote access solutions (e.g., Delinea PRA) to provide secure, audited entry points for internal admins and third-party vendors. Azure PIM: General understanding of Azure PIM. Endpoint Privilege Management: Configure policies in Delinea Privilege Manager to enforce Least Privilege, allowing users to perform administrative tasks without having full local admin rights. Hybrid Integration: Ensure interoperability between Delinea (for on-prem) and Azure PIM (for Cloud Control Plane access), creating a unified identity security posture. Integration & Automation: Integrate Delinea with Active Directory (AD/Azure AD), SIEM (Sentinel), and Ticket Systems (ServiceNow) to automate lifecycle management. Discovery & Onboarding: Manage automated discovery rules to identify unmanaged accounts across Windows, Linux, and Network devices. Session Management: Configure and audit session recording and monitoring (Protocol Handler/Session Proxy) for high-risk administrative sessions. Compliance & Audit: Generate high-level reporting for audit requirements and lead remediation efforts for privileged access findings. Technical Requirements Experience: 5+ years of dedicated experience in Identity and Access Management (IAM), with at least 3+ years specifically focused on Delinea (formerly Thycotic). Delinea Mastery: Deep technical knowledge of Secret Server (Distributed Engines, Secret Policies) and Privilege Manager (Application Control, Elevation). Microsoft Entra ID: Strong experience with Azure PIM, Conditional Access, and Managed Identities. Infrastructure Skills: Strong understanding of Windows Server administration, Active Directory, GPOs, and Linux/Unix environments. Scripting: Proficiency in PowerShell or Python to automate API calls to Delinea and bulk-import secrets. Proficiency in SQL to generate reports. 8am-5pm Tuesday, Wednesday, Thursday (Mondays and Fridays are remote) $70.00-80.00/hr DOE Long Term Lake Forest, IL 60045 Please send resumes to All employees of Elite Staffing must be 18 years or older and authorized to work in the United States. Elite Staffing, Inc. is proud to be an equal opportunity employer. Our policy of equal employment opportunity is to recruit, hire, train and promote persons without regard to race, color, religion, national origin, sex, age, disability, handicap or any other protected status. Elite Staffing offers the following benefit programs for your participation: Medical, Dental, Vision, Voluntary Benefits, 401k Retirement Plan, and Commuter benefits. Our hiring process may include the use of artificial intelligence (AI) to assist in recruiting candidates. AI will be used to collect information and will not grade, rank, or score your answers. All employment decisions are made by human reviewers. By submitting your application, you authorize Elite Staffing, Inc. to contact you using the contact information you have provided for employment-related activities via any method, including SMS, email, and phone calls, including through the use of automated technology, AI generative voice, and pre-recorded and/or artificial voice messages. For accommodations or to opt out of AI-assisted communication, you may unsubscribe from any SMS message and/or inform the AI technology of your request to opt out of AI-assisted communications. All personal information provided will be handled in accordance with our Privacy Policy found on Elite Staffing's website. All employees of Elite Staffing must be 18 years or older and authorized to work in the United States. Elite Staffing, Inc. is proud to be an equal opportunity employer. Our policy of equal employment opportunity is to recruit, hire, train and promote persons without regard to race, color, religion, national origin, sex, age, disability, handicap or any other protected status.CB3
03/04/2026
Full time
Engineer (Privileged Access Management) We are looking for a Senior PAM Engineer to lead the design, implementation, and management of our Privileged Access Management (PAM) ecosystem. Your primary mission is to eliminate "standing privileges" and secure our most critical credentials using the Delinea suite. You will act as the Subject Matter Expert (SME) for Secret Server and Privilege Manager, ensuring that our infrastructure, cloud environments, and DevOps pipelines are secured against credential theft. Core Responsibilities Delinea Architecture: Lead the end-to-end implementation and scaling of Delinea Secret Server (On-prem or Cloud) and Delinea Privilege Manager. Secret Management: Design and maintain secret heartbeat, remote password changing (RPC), and check-out/check-in workflows for service accounts, local admins, and root accounts. Secure Remote Access (SRA): Have a good understanding of VPN-less remote access solutions (e.g., Delinea PRA) to provide secure, audited entry points for internal admins and third-party vendors. Azure PIM: General understanding of Azure PIM. Endpoint Privilege Management: Configure policies in Delinea Privilege Manager to enforce Least Privilege, allowing users to perform administrative tasks without having full local admin rights. Hybrid Integration: Ensure interoperability between Delinea (for on-prem) and Azure PIM (for Cloud Control Plane access), creating a unified identity security posture. Integration & Automation: Integrate Delinea with Active Directory (AD/Azure AD), SIEM (Sentinel), and Ticket Systems (ServiceNow) to automate lifecycle management. Discovery & Onboarding: Manage automated discovery rules to identify unmanaged accounts across Windows, Linux, and Network devices. Session Management: Configure and audit session recording and monitoring (Protocol Handler/Session Proxy) for high-risk administrative sessions. Compliance & Audit: Generate high-level reporting for audit requirements and lead remediation efforts for privileged access findings. Technical Requirements Experience: 5+ years of dedicated experience in Identity and Access Management (IAM), with at least 3+ years specifically focused on Delinea (formerly Thycotic). Delinea Mastery: Deep technical knowledge of Secret Server (Distributed Engines, Secret Policies) and Privilege Manager (Application Control, Elevation). Microsoft Entra ID: Strong experience with Azure PIM, Conditional Access, and Managed Identities. Infrastructure Skills: Strong understanding of Windows Server administration, Active Directory, GPOs, and Linux/Unix environments. Scripting: Proficiency in PowerShell or Python to automate API calls to Delinea and bulk-import secrets. Proficiency in SQL to generate reports. 8am-5pm Tuesday, Wednesday, Thursday (Mondays and Fridays are remote) $70.00-80.00/hr DOE Long Term Lake Forest, IL 60045 Please send resumes to All employees of Elite Staffing must be 18 years or older and authorized to work in the United States. Elite Staffing, Inc. is proud to be an equal opportunity employer. Our policy of equal employment opportunity is to recruit, hire, train and promote persons without regard to race, color, religion, national origin, sex, age, disability, handicap or any other protected status. Elite Staffing offers the following benefit programs for your participation: Medical, Dental, Vision, Voluntary Benefits, 401k Retirement Plan, and Commuter benefits. Our hiring process may include the use of artificial intelligence (AI) to assist in recruiting candidates. AI will be used to collect information and will not grade, rank, or score your answers. All employment decisions are made by human reviewers. By submitting your application, you authorize Elite Staffing, Inc. to contact you using the contact information you have provided for employment-related activities via any method, including SMS, email, and phone calls, including through the use of automated technology, AI generative voice, and pre-recorded and/or artificial voice messages. For accommodations or to opt out of AI-assisted communication, you may unsubscribe from any SMS message and/or inform the AI technology of your request to opt out of AI-assisted communications. All personal information provided will be handled in accordance with our Privacy Policy found on Elite Staffing's website. All employees of Elite Staffing must be 18 years or older and authorized to work in the United States. Elite Staffing, Inc. is proud to be an equal opportunity employer. Our policy of equal employment opportunity is to recruit, hire, train and promote persons without regard to race, color, religion, national origin, sex, age, disability, handicap or any other protected status.CB3
1010 Analog Devices Inc.
Wilmington, Massachusetts
About Analog Devices Analog Devices, Inc. (NASDAQ: ADI ) is a global semiconductor leader that bridges the physical and digital worlds to enable breakthroughs at the Intelligent Edge. ADI combines analog, digital, and software technologies into solutions that help drive advancements in digitized factories, mobility, and digital healthcare, combat climate change, and reliably connect humans and the world. With revenue of more than $9 billion in FY24 and approximately 24,000 people globally, ADI ensures today's innovators stay Ahead of What's Possible . Learn more at and on LinkedIn and Twitter (X) . Cybersecurity - Sr. Analyst (P3) - Data Security and Access Governance (ZNTA) Position Summary This position will be a part of the Cyber Security team and requires a strong background in both cybersecurity, data governance and data security programs and technologies such as Varonis and Microsoft Purview. This role is responsible for protecting the organization's sensitive data which includes manufacturing data subject to ITAR, EAR, DFARS , CUI handling requirements. You will be implementing, managing, and enhancing solutions related to data governance, data classification, insider risk, and regulatory compliance, focused on the expanded use of Varonis, Microsoft Purview, Data Loss Prevention (DLP), Zero Trust Network Access (ZTNA), in addition to ensuring we are aligned to our export control requirements. This role will ensure visibility, control, and security of unstructured data across the enterprise in partnership with IT, Legal and Data Governance teams, and you will be critical in the development of our Data Security program maturity roadmap and expansion of data security to development repositories (Github, Bitbucket) and structured data repositories in the environment (Database scanning). Key Responsibilities Data Security & Governance Administer and optimize Varonis Data Security Platform to monitor file activity, permissions, and sensitive data exposure. Assist with onboarding data sources into the Varonis platform, working across IT teams including networking, and business as part of that process. Perform risk assessments on unstructured data repositories (NAS, SharePoint, OneDrive, cloud storage). Identify and remediate excessive permissions, open shares, and data access vulnerabilities. Continuously monitor data access activity across our Data Security and Identity Governance toolsets, identify potential security risks, and maintain a clear audit trail of data access events. Ensure compliance with ITAR, EAR, DFARS , CUI handling requirements, and internal data governance policies. You will work closely with engineering, operations, quality, and compliance teams to maintain the integrity and security of technical data throughout its manufacturing lifecycle, including data discovery to locate sensitive files created by engineering and manufacturing systems. Manage and optimize the Varonis Data Security Platform to secure engineering designs, technical data, manufacturing documents, and quality records stored in on prem, NAS, and cloud environments. Conduct risk reviews on file shares and collaboration platforms used for product design, customer/vendor/external parties and supply chain communication. Remediate over-permissioned access and ensure least-privilege alignment for production, engineering, and support teams. Work with the Identity Governance team members in collaboration and enforcement of role-based access control (RBAC) to enforce least privilege access with each user and devices grant access only to the specific applications or data necessary for their roles, limiting potential exposure and minimizing the risk of data breaches or unauthorized access. Develop, validate, and maintain detailed documentation on standard operating procedures, system configurations, and technical settings for Data Security & Protection technologies and processes. Assist in the support of Exception request process (ServiceNow enabled) for temporary data transfers or file uploads to external sites etc. Assess if the data transfer exceptions introduce potential risk into the ADI environment, ensure that these exception requests have export control team review and other levels of required approvals, as well as review and consideration of ADI's Data Classification, and Information Security Policies and Standards. Collaborate across compliance, risk assessment, Legal and IT teams to ensure compliance with ADI's regulatory and privacy requirements (e.g., SOX, CMM, TISAX, HIPAA). Data Classification & Protection Implement and manage Microsoft Purview Information Protection labels, policies, and auto classification rules. Maintain accurate and scalable data classification taxonomies covering confidential, regulated, export-controlled, and IP data types. Conduct data discovery and mapping across on-premises and cloud environments to identify sensitive or high-value assets. Data Loss Prevention Collaborate with peer Cyber Security and IT teams who own or manage DLP platforms to refine, design, implement, and maintain DLP policies. Assist with investigations as needed for DLP alerts, remediation and policy tuning. Focus on data protection capabilities across Microsoft Purview, endpoint environments, and cloud applications to prevent unauthorized sharing or exfiltration. Such as, use cases related to USB use, printing of controlled drawings, cloud uploads, supplier communications, and external collaboration. Analyze data movement patterns to reduce false positives and improve rule accuracy. Zero Trust Network Access (ZTNA) Contribute to the design and implementation of Zero Trust principles across network, identity, and data layers. Support Zero Trust initiatives across production, development, and administrative environments, including segmentation between operational technology (OT) and IT. Monitor user access to ensure compliance with government contract requirements around minimum necessary access. Support ZTNA enforcement using conditional access, identity-driven access controls, and segmentation strategies. Evaluate user access behaviors and strengthen access policies for high risk or sensitive data environments. Export Control Compliance and regulatory compliance Partner with Legal, HR, and Engineering to ensure data protection controls comply with ITAR, EAR, and other export regulations. Enforcement of controls to meet ITAR/EAR, DFARS, NIST SP 800-171, and CMMC requirements for handling technical data. Validate classification of export-controlled content and ensure access is restricted to U.S. persons where required. Support audits, assessments, and compliance reviews. Develop controls and monitoring processes to prevent unauthorized access, transmission, or storage of export controlled content. Monitoring, Reporting & Incident Response Use Varonis and Purview activity logs to detect anomalous behavior, insider threats, or data exfiltration attempts Investigate and escalate data security incidents; contribute to remediation plans and root cause analysis. Build dashboards, reports, and KPIs demonstrating data security posture and risk trends. Policy & Process Development Support development and enforcement of data governance policies, data retention requirements, and secure collaboration standards. Provide guidance to business units on proper labeling, handling, and sharing of sensitive data, inclusive of export-controlled data. Deliver guidance to engineers, development, program managers, and supply chain staff on data protection expectations. Work with operational teams to integrate data security controls into daily manufacturing workflows. Contribute to continuous improvement of the data protection program. Producing and maintaining data reporting, analysis, dashboards, executive metrics and reports. Required Qualifications Bachelor's degree in Cybersecurity, Computer Science, or related field. Hands-on experience with Varonis (DatAdvantage, DatAlert, Data Classification Engine). Strong working knowledge of Microsoft Purview Information Protection (MIP), DLP, data lifecycle management, and insider risk. Understanding of export control regulations (ITAR, EAR) and how they apply data classification and access control. Experience designing and managing DLP policies across endpoints, cloud apps, and email. Zero Trust Network Access (ZTNA) concepts and tools, including conditional access and identity-driven controls. Experience with identity and access management principles (least privilege, entitlement reviews, access lifecycle). Familiarity with cloud and hybrid environments, including Azure AD / Entra ID, SharePoint Online, OneDrive, and Teams. Ability to analyze logs, alerts, and user behavior to identify risk. Working knowledge of ITAR, EAR, DFARS , CMMC, NIST , and CUI handling requirements. Strong analytical skills to interpret logs, alerts, and data trends. Excellent communication abilities to partner with legal, engineering, HR, and compliance stakeholders. . click apply for full job details
03/04/2026
Full time
About Analog Devices Analog Devices, Inc. (NASDAQ: ADI ) is a global semiconductor leader that bridges the physical and digital worlds to enable breakthroughs at the Intelligent Edge. ADI combines analog, digital, and software technologies into solutions that help drive advancements in digitized factories, mobility, and digital healthcare, combat climate change, and reliably connect humans and the world. With revenue of more than $9 billion in FY24 and approximately 24,000 people globally, ADI ensures today's innovators stay Ahead of What's Possible . Learn more at and on LinkedIn and Twitter (X) . Cybersecurity - Sr. Analyst (P3) - Data Security and Access Governance (ZNTA) Position Summary This position will be a part of the Cyber Security team and requires a strong background in both cybersecurity, data governance and data security programs and technologies such as Varonis and Microsoft Purview. This role is responsible for protecting the organization's sensitive data which includes manufacturing data subject to ITAR, EAR, DFARS , CUI handling requirements. You will be implementing, managing, and enhancing solutions related to data governance, data classification, insider risk, and regulatory compliance, focused on the expanded use of Varonis, Microsoft Purview, Data Loss Prevention (DLP), Zero Trust Network Access (ZTNA), in addition to ensuring we are aligned to our export control requirements. This role will ensure visibility, control, and security of unstructured data across the enterprise in partnership with IT, Legal and Data Governance teams, and you will be critical in the development of our Data Security program maturity roadmap and expansion of data security to development repositories (Github, Bitbucket) and structured data repositories in the environment (Database scanning). Key Responsibilities Data Security & Governance Administer and optimize Varonis Data Security Platform to monitor file activity, permissions, and sensitive data exposure. Assist with onboarding data sources into the Varonis platform, working across IT teams including networking, and business as part of that process. Perform risk assessments on unstructured data repositories (NAS, SharePoint, OneDrive, cloud storage). Identify and remediate excessive permissions, open shares, and data access vulnerabilities. Continuously monitor data access activity across our Data Security and Identity Governance toolsets, identify potential security risks, and maintain a clear audit trail of data access events. Ensure compliance with ITAR, EAR, DFARS , CUI handling requirements, and internal data governance policies. You will work closely with engineering, operations, quality, and compliance teams to maintain the integrity and security of technical data throughout its manufacturing lifecycle, including data discovery to locate sensitive files created by engineering and manufacturing systems. Manage and optimize the Varonis Data Security Platform to secure engineering designs, technical data, manufacturing documents, and quality records stored in on prem, NAS, and cloud environments. Conduct risk reviews on file shares and collaboration platforms used for product design, customer/vendor/external parties and supply chain communication. Remediate over-permissioned access and ensure least-privilege alignment for production, engineering, and support teams. Work with the Identity Governance team members in collaboration and enforcement of role-based access control (RBAC) to enforce least privilege access with each user and devices grant access only to the specific applications or data necessary for their roles, limiting potential exposure and minimizing the risk of data breaches or unauthorized access. Develop, validate, and maintain detailed documentation on standard operating procedures, system configurations, and technical settings for Data Security & Protection technologies and processes. Assist in the support of Exception request process (ServiceNow enabled) for temporary data transfers or file uploads to external sites etc. Assess if the data transfer exceptions introduce potential risk into the ADI environment, ensure that these exception requests have export control team review and other levels of required approvals, as well as review and consideration of ADI's Data Classification, and Information Security Policies and Standards. Collaborate across compliance, risk assessment, Legal and IT teams to ensure compliance with ADI's regulatory and privacy requirements (e.g., SOX, CMM, TISAX, HIPAA). Data Classification & Protection Implement and manage Microsoft Purview Information Protection labels, policies, and auto classification rules. Maintain accurate and scalable data classification taxonomies covering confidential, regulated, export-controlled, and IP data types. Conduct data discovery and mapping across on-premises and cloud environments to identify sensitive or high-value assets. Data Loss Prevention Collaborate with peer Cyber Security and IT teams who own or manage DLP platforms to refine, design, implement, and maintain DLP policies. Assist with investigations as needed for DLP alerts, remediation and policy tuning. Focus on data protection capabilities across Microsoft Purview, endpoint environments, and cloud applications to prevent unauthorized sharing or exfiltration. Such as, use cases related to USB use, printing of controlled drawings, cloud uploads, supplier communications, and external collaboration. Analyze data movement patterns to reduce false positives and improve rule accuracy. Zero Trust Network Access (ZTNA) Contribute to the design and implementation of Zero Trust principles across network, identity, and data layers. Support Zero Trust initiatives across production, development, and administrative environments, including segmentation between operational technology (OT) and IT. Monitor user access to ensure compliance with government contract requirements around minimum necessary access. Support ZTNA enforcement using conditional access, identity-driven access controls, and segmentation strategies. Evaluate user access behaviors and strengthen access policies for high risk or sensitive data environments. Export Control Compliance and regulatory compliance Partner with Legal, HR, and Engineering to ensure data protection controls comply with ITAR, EAR, and other export regulations. Enforcement of controls to meet ITAR/EAR, DFARS, NIST SP 800-171, and CMMC requirements for handling technical data. Validate classification of export-controlled content and ensure access is restricted to U.S. persons where required. Support audits, assessments, and compliance reviews. Develop controls and monitoring processes to prevent unauthorized access, transmission, or storage of export controlled content. Monitoring, Reporting & Incident Response Use Varonis and Purview activity logs to detect anomalous behavior, insider threats, or data exfiltration attempts Investigate and escalate data security incidents; contribute to remediation plans and root cause analysis. Build dashboards, reports, and KPIs demonstrating data security posture and risk trends. Policy & Process Development Support development and enforcement of data governance policies, data retention requirements, and secure collaboration standards. Provide guidance to business units on proper labeling, handling, and sharing of sensitive data, inclusive of export-controlled data. Deliver guidance to engineers, development, program managers, and supply chain staff on data protection expectations. Work with operational teams to integrate data security controls into daily manufacturing workflows. Contribute to continuous improvement of the data protection program. Producing and maintaining data reporting, analysis, dashboards, executive metrics and reports. Required Qualifications Bachelor's degree in Cybersecurity, Computer Science, or related field. Hands-on experience with Varonis (DatAdvantage, DatAlert, Data Classification Engine). Strong working knowledge of Microsoft Purview Information Protection (MIP), DLP, data lifecycle management, and insider risk. Understanding of export control regulations (ITAR, EAR) and how they apply data classification and access control. Experience designing and managing DLP policies across endpoints, cloud apps, and email. Zero Trust Network Access (ZTNA) concepts and tools, including conditional access and identity-driven controls. Experience with identity and access management principles (least privilege, entitlement reviews, access lifecycle). Familiarity with cloud and hybrid environments, including Azure AD / Entra ID, SharePoint Online, OneDrive, and Teams. Ability to analyze logs, alerts, and user behavior to identify risk. Working knowledge of ITAR, EAR, DFARS , CMMC, NIST , and CUI handling requirements. Strong analytical skills to interpret logs, alerts, and data trends. Excellent communication abilities to partner with legal, engineering, HR, and compliance stakeholders. . click apply for full job details
Information Security Consultant, Security Platforms Engineering, Enterprise Information Systems (EIS) Full-Time, Hybrid - Springfield, MA The Opportunity Working closely with MassMutual business partners, you'll help design and implement solutions that address unique security challenges, streamline incident response, and automate critical workflows. The role is centered on building and maintaining resilient logging, data pipeline, and SOAR platforms in collaboration with the Security Operations Center and Security Intelligence teams, directly supporting our mission to enhance detection, response, and overall security posture. The Team We are looking for fast thinking, eager to learn team players to join the Security Platforms team. When you join the Security Platforms team, you'll be working with a group of people who are passionate about our security, innovation, and the success of our business partners. The Impact: This position offers the opportunity to play a key role in advancing our enterprise's centralized logging and SOAR capabilities. You will be responsible for deploying, managing, and optimizing centralized logging tools, data pipeline, and SOAR platforms at scale, ensuring robust visibility and rapid response across the organization. In addition, you will be working with internal customers and key stakeholders such as the Security Operations Center to onboard logs, manipulate data, create playbooks, write scripts, and configure integrations. The Minimum Qualifications Bachelors Degree or equivalent professional experience 5+ years of experience in information technology field 1+ years experience with centralized logging, SIEM, and data pipeline Weekly on-call duties assigned based on team rotation (currently once every 10 weeks) The Ideal Qualifications M aintaining SIEM and data pipeline platform stability, diagnosing and resolving issues related to the platforms, creating, responding to, and resolving alerts, onboarding and parsing data Experience with SOAR platforms Working knowledge of Terraform, GitHub, Jenkins, Amazon Machine Image (AMI) updates Experience with data manipulation and data science Expertise with regular expressions Hands on experience with or in support of any of the following vendors: Kafka, Sumo Logic, Splunk, Cribl, Crowdstrike, AWS, XSOAR, Torq, Palo Alto, Fortinet, Netskope, Google, Apple, Microsoft, Atlassian, and other applicable products preferred Experience with Linux system administration Experience with scripting languages, programming in JSON, JavaScript, python, and bash Experience with UNIX, Windows Servers, Java Knowledge of information security systems such as firewalls, intrusion detection, antivirus, data loss protection, vulnerability scanning, Active Directory, and LDAP Preferred knowledge of Database Management (MySQL, Sybase, Oracle, DB2, MS-SQL), building queries and developing stored procedures Information security solutions development either from an architect or engineering perspective Experience troubleshooting inside of a corporate network Experience with secure data communications and applications Extensive knowledge of current and upcoming IT security technologies Excellent written and oral communication skills and customer service skills Exceptional troubleshooting skills and ability to problem solve with little to no supervision Working knowledge of ServiceNow and JIRA tickets for customer assistance What to Expect as Part of MassMutual and the Team Regular collaboration within the Security Platforms Engineering team Focused one-on-one time with your manager Networking opportunities including access to Asian, Hispanic/Latinx, African American, women, LGBTQIA+, veteran and disability-focused Business Resource Groups Access to learning content on Degreed and other informational platforms Your ethics and integrity will be valued by a company with a strong and stable ethical business with industry leading pay and benefits MassMutual is an equal employment opportunity employer. We welcome all persons to apply. If you need an accommodation to complete the application process, please contact us and share the specifics of the assistance you need. California residents: For detailed information about your rights under the California Consumer Privacy Act (CCPA), please visit our California Consumer Privacy Act Disclosures page.
03/02/2026
Full time
Information Security Consultant, Security Platforms Engineering, Enterprise Information Systems (EIS) Full-Time, Hybrid - Springfield, MA The Opportunity Working closely with MassMutual business partners, you'll help design and implement solutions that address unique security challenges, streamline incident response, and automate critical workflows. The role is centered on building and maintaining resilient logging, data pipeline, and SOAR platforms in collaboration with the Security Operations Center and Security Intelligence teams, directly supporting our mission to enhance detection, response, and overall security posture. The Team We are looking for fast thinking, eager to learn team players to join the Security Platforms team. When you join the Security Platforms team, you'll be working with a group of people who are passionate about our security, innovation, and the success of our business partners. The Impact: This position offers the opportunity to play a key role in advancing our enterprise's centralized logging and SOAR capabilities. You will be responsible for deploying, managing, and optimizing centralized logging tools, data pipeline, and SOAR platforms at scale, ensuring robust visibility and rapid response across the organization. In addition, you will be working with internal customers and key stakeholders such as the Security Operations Center to onboard logs, manipulate data, create playbooks, write scripts, and configure integrations. The Minimum Qualifications Bachelors Degree or equivalent professional experience 5+ years of experience in information technology field 1+ years experience with centralized logging, SIEM, and data pipeline Weekly on-call duties assigned based on team rotation (currently once every 10 weeks) The Ideal Qualifications M aintaining SIEM and data pipeline platform stability, diagnosing and resolving issues related to the platforms, creating, responding to, and resolving alerts, onboarding and parsing data Experience with SOAR platforms Working knowledge of Terraform, GitHub, Jenkins, Amazon Machine Image (AMI) updates Experience with data manipulation and data science Expertise with regular expressions Hands on experience with or in support of any of the following vendors: Kafka, Sumo Logic, Splunk, Cribl, Crowdstrike, AWS, XSOAR, Torq, Palo Alto, Fortinet, Netskope, Google, Apple, Microsoft, Atlassian, and other applicable products preferred Experience with Linux system administration Experience with scripting languages, programming in JSON, JavaScript, python, and bash Experience with UNIX, Windows Servers, Java Knowledge of information security systems such as firewalls, intrusion detection, antivirus, data loss protection, vulnerability scanning, Active Directory, and LDAP Preferred knowledge of Database Management (MySQL, Sybase, Oracle, DB2, MS-SQL), building queries and developing stored procedures Information security solutions development either from an architect or engineering perspective Experience troubleshooting inside of a corporate network Experience with secure data communications and applications Extensive knowledge of current and upcoming IT security technologies Excellent written and oral communication skills and customer service skills Exceptional troubleshooting skills and ability to problem solve with little to no supervision Working knowledge of ServiceNow and JIRA tickets for customer assistance What to Expect as Part of MassMutual and the Team Regular collaboration within the Security Platforms Engineering team Focused one-on-one time with your manager Networking opportunities including access to Asian, Hispanic/Latinx, African American, women, LGBTQIA+, veteran and disability-focused Business Resource Groups Access to learning content on Degreed and other informational platforms Your ethics and integrity will be valued by a company with a strong and stable ethical business with industry leading pay and benefits MassMutual is an equal employment opportunity employer. We welcome all persons to apply. If you need an accommodation to complete the application process, please contact us and share the specifics of the assistance you need. California residents: For detailed information about your rights under the California Consumer Privacy Act (CCPA), please visit our California Consumer Privacy Act Disclosures page.
Information Security Consultant, Security Platforms Engineering, Enterprise Information Systems (EIS) Full-Time, Hybrid - Springfield, MA The Opportunity Working closely with MassMutual business partners, you'll help design and implement solutions that address unique security challenges, streamline incident response, and automate critical workflows. The role is centered on building and maintaining resilient logging, data pipeline, and SOAR platforms in collaboration with the Security Operations Center and Security Intelligence teams, directly supporting our mission to enhance detection, response, and overall security posture. The Team We are looking for fast thinking, eager to learn team players to join the Security Platforms team. When you join the Security Platforms team, you'll be working with a group of people who are passionate about our security, innovation, and the success of our business partners. The Impact: This position offers the opportunity to play a key role in advancing our enterprise's centralized logging and SOAR capabilities. You will be responsible for deploying, managing, and optimizing centralized logging tools, data pipeline, and SOAR platforms at scale, ensuring robust visibility and rapid response across the organization. In addition, you will be working with internal customers and key stakeholders such as the Security Operations Center to onboard logs, manipulate data, create playbooks, write scripts, and configure integrations. The Minimum Qualifications Bachelors Degree or equivalent professional experience 5+ years of experience in information technology field 1+ years experience with centralized logging, SIEM, and data pipeline Weekly on-call duties assigned based on team rotation (currently once every 10 weeks) The Ideal Qualifications M aintaining SIEM and data pipeline platform stability, diagnosing and resolving issues related to the platforms, creating, responding to, and resolving alerts, onboarding and parsing data Experience with SOAR platforms Working knowledge of Terraform, GitHub, Jenkins, Amazon Machine Image (AMI) updates Experience with data manipulation and data science Expertise with regular expressions Hands on experience with or in support of any of the following vendors: Kafka, Sumo Logic, Splunk, Cribl, Crowdstrike, AWS, XSOAR, Torq, Palo Alto, Fortinet, Netskope, Google, Apple, Microsoft, Atlassian, and other applicable products preferred Experience with Linux system administration Experience with scripting languages, programming in JSON, JavaScript, python, and bash Experience with UNIX, Windows Servers, Java Knowledge of information security systems such as firewalls, intrusion detection, antivirus, data loss protection, vulnerability scanning, Active Directory, and LDAP Preferred knowledge of Database Management (MySQL, Sybase, Oracle, DB2, MS-SQL), building queries and developing stored procedures Information security solutions development either from an architect or engineering perspective Experience troubleshooting inside of a corporate network Experience with secure data communications and applications Extensive knowledge of current and upcoming IT security technologies Excellent written and oral communication skills and customer service skills Exceptional troubleshooting skills and ability to problem solve with little to no supervision Working knowledge of ServiceNow and JIRA tickets for customer assistance What to Expect as Part of MassMutual and the Team Regular collaboration within the Security Platforms Engineering team Focused one-on-one time with your manager Networking opportunities including access to Asian, Hispanic/Latinx, African American, women, LGBTQIA+, veteran and disability-focused Business Resource Groups Access to learning content on Degreed and other informational platforms Your ethics and integrity will be valued by a company with a strong and stable ethical business with industry leading pay and benefits MassMutual is an equal employment opportunity employer. We welcome all persons to apply. If you need an accommodation to complete the application process, please contact us and share the specifics of the assistance you need. California residents: For detailed information about your rights under the California Consumer Privacy Act (CCPA), please visit our California Consumer Privacy Act Disclosures page.
03/02/2026
Full time
Information Security Consultant, Security Platforms Engineering, Enterprise Information Systems (EIS) Full-Time, Hybrid - Springfield, MA The Opportunity Working closely with MassMutual business partners, you'll help design and implement solutions that address unique security challenges, streamline incident response, and automate critical workflows. The role is centered on building and maintaining resilient logging, data pipeline, and SOAR platforms in collaboration with the Security Operations Center and Security Intelligence teams, directly supporting our mission to enhance detection, response, and overall security posture. The Team We are looking for fast thinking, eager to learn team players to join the Security Platforms team. When you join the Security Platforms team, you'll be working with a group of people who are passionate about our security, innovation, and the success of our business partners. The Impact: This position offers the opportunity to play a key role in advancing our enterprise's centralized logging and SOAR capabilities. You will be responsible for deploying, managing, and optimizing centralized logging tools, data pipeline, and SOAR platforms at scale, ensuring robust visibility and rapid response across the organization. In addition, you will be working with internal customers and key stakeholders such as the Security Operations Center to onboard logs, manipulate data, create playbooks, write scripts, and configure integrations. The Minimum Qualifications Bachelors Degree or equivalent professional experience 5+ years of experience in information technology field 1+ years experience with centralized logging, SIEM, and data pipeline Weekly on-call duties assigned based on team rotation (currently once every 10 weeks) The Ideal Qualifications M aintaining SIEM and data pipeline platform stability, diagnosing and resolving issues related to the platforms, creating, responding to, and resolving alerts, onboarding and parsing data Experience with SOAR platforms Working knowledge of Terraform, GitHub, Jenkins, Amazon Machine Image (AMI) updates Experience with data manipulation and data science Expertise with regular expressions Hands on experience with or in support of any of the following vendors: Kafka, Sumo Logic, Splunk, Cribl, Crowdstrike, AWS, XSOAR, Torq, Palo Alto, Fortinet, Netskope, Google, Apple, Microsoft, Atlassian, and other applicable products preferred Experience with Linux system administration Experience with scripting languages, programming in JSON, JavaScript, python, and bash Experience with UNIX, Windows Servers, Java Knowledge of information security systems such as firewalls, intrusion detection, antivirus, data loss protection, vulnerability scanning, Active Directory, and LDAP Preferred knowledge of Database Management (MySQL, Sybase, Oracle, DB2, MS-SQL), building queries and developing stored procedures Information security solutions development either from an architect or engineering perspective Experience troubleshooting inside of a corporate network Experience with secure data communications and applications Extensive knowledge of current and upcoming IT security technologies Excellent written and oral communication skills and customer service skills Exceptional troubleshooting skills and ability to problem solve with little to no supervision Working knowledge of ServiceNow and JIRA tickets for customer assistance What to Expect as Part of MassMutual and the Team Regular collaboration within the Security Platforms Engineering team Focused one-on-one time with your manager Networking opportunities including access to Asian, Hispanic/Latinx, African American, women, LGBTQIA+, veteran and disability-focused Business Resource Groups Access to learning content on Degreed and other informational platforms Your ethics and integrity will be valued by a company with a strong and stable ethical business with industry leading pay and benefits MassMutual is an equal employment opportunity employer. We welcome all persons to apply. If you need an accommodation to complete the application process, please contact us and share the specifics of the assistance you need. California residents: For detailed information about your rights under the California Consumer Privacy Act (CCPA), please visit our California Consumer Privacy Act Disclosures page.
Technical Analyst I Staples is business to business. You're what binds us together. At Staples our Digital Solutions team is more than a traditional IT organization. We are a team of passionate, collaborative, Agile, inventive, customer-centric, results-oriented problem solvers. We are intellectually curious, love advancements in technology and seek to adapt technologies to drive Staples forward. We anticipate the needs of our customers and business partners, and deliver reliable, customer-centric technology services. If you want to be on the front lines, driving one of the greatest technology transformations of the 21st Century, you should join our team! Team Summary Staples' Technical Operations & Cloud Engineering Team provides resilient and efficient infrastructure for the business' applications as well as associated critical support of these platforms. We continuously maximize our value through optimizing our efficiencies, expanding abilities, improving agility, and skillsets of the team to best support evolving business requirements. Technology Operations and Cloud Engineering (TOCE) is responsible for the Architecture, Engineering, and Operations of Staples core IT infrastructure, network, telephony, and collaboration platforms. Additionally, the team supports Staples' eCommerce platforms and nearly 200 locations including corporate, sales offices, and supply chain facilities across North America as well as 1102 US Retail stores from a network and telephony perspective. What you'll be doing: This position will allow you to work with many technologies and vendors. Your primary focus will be supporting the Staples warehouse and annex buildings located in Idaho Falls, ID. Additional facilities will include Billings, MT as well as, the greater Montana area. This will include supporting the wired and wireless networks as well as providing day to day user support for pc's and printers. You will also be part of a project team providing remote support for large projects outside of Montana, projects led by a technical project manager. Along with your technical responsibilities, you will be given business administrative tasks related to network gear costs, optimizations, and reporting. Tasks you may be requested to do include the management of the spare gear asset pool, ensure support maintenance licenses for gear and printers are updated on their respective vendor portals, ensure internal compliancy that all network assets are accurately reflected in ServiceNow, and conduct annual audits to ensure all network diagrams are accurate. You may be called upon to assist in the development and planning of the annual Network, Printers, and PC refreshes for each site as appropriate. You will report to a remote manager based in Colorado and at times will work directly with a technical project manager while working on projects. This position will be onsite 5 days per week and 24/7 on call coverage rotation (approximately 1 week every 10 weeks). Typical support would include but not limited to: Network gear installation and configuration of Cisco routers and layer 2/3 switches. Extreme RF networks. Zebra, Kyocera printers, and multifunction devices. Work closely with 3rd party vendors for requesting quotes, writing purchase orders, and managing their work for projects. Assist in small to large project work for projects initiated by both Staples as well as 3rd party vendors. Maintenance of all relevant infrastructure documentation within Word, Visio, Excel. Supporting local and remote associate's Windows 11 PC's. Supporting Apple Mac devices. Microsoft 365 support. Configuring and installing network printers. Adhering to Service Levels while working on support tickets in ServiceNow. What experience you bring to the table: Technical expertise in installations, configurations, maintenance of network equipment, services, and devices. Configuration, tuning, upgrading, and administration of infrastructure components. Evaluation of systems performance, capacity, and provides reports and recommendations to management. Troubleshooting and resolving PC / MAC related issues. Gathering business requirements and the development functional specifications, reviews with Technical Engineers to ensure business centric solutions are consistent with Staples network standards. Local site contact who managed implementations, provided post-implementation end-user support and maintenance. Collaboration with network/Wi-Fi vendors on new and updates to existing technology. Ability to handle moderately complex issues and problems and refers more complex issues to higher-level staff. Proven customer-centric service abilities. Oral and written communication skills. Can multiple-task and prioritize work to meet needs of the site and the project timelines. Strong written and verbal communication skills. Works well as part of a team and independently with general supervision. Excellent time and priority management skills. Competent oral and written communication skills. Interpersonal skills, ability to build collaborative relationships across multiple teams. Analytical thinking and planning skills. Schedule must be flexible during peak workload projects. Availability to work after hours and weekends to support major projects or stability issues as needed. Travel (day trips) in Missouri - 10% Travel - Possible other parts of the country for scheduled projects - 10% Must be available for scheduled 24/7 on call rotation approximately once every 10 weeks. Must have reliable transportation. Ability to lift and move computer equipment and printers. Basic Qualifications 0-2 years of experience with WAN, LAN, and Wireless technologies. 0-2 years' experience with Cisco routers and switches and Extreme Networks Wi-Fi. 3+ years of personal computer experience: PC software / hardware, Windows 10, Apple/Mac Microsoft Office 365 PC imaging & software deployment systems (SCCM) Apple/Mac imaging via JAMF Solid understanding of TCP/IP LAN and WAN networks Cisco stack and networking knowledge Good understanding of RF and security technologies What's needed- Preferred Qualifications Avaya/Cisco IP-tel / VOIP experience a plus Experience in supporting Distribution and Supply Chain/Warehousing infrastructure environments. BS or BA degree in computer science, business administration or related field or equivalent experience We Offer: Inclusive culture with associate-led Business Resource Groups Flexible PTO (22 days) and Holiday Schedule (7 observed paid holidays) Online and Retail Discounts, Company Match 401(k), Physical and Mental Health Wellness programs, and more! The salary range represents the expected compensation for this role at the time of posting. The specific base pay may be influenced by a variety of factors to include the candidate's experience, skill set, education, geography, business considerations, and internal equity. In addition to base pay, this role may be eligible for bonuses, or other forms of variable compensation. At Staples, "inclusion" is an action word. It represents what we do to ensure that all employees feel valued and supported to contribute to their fullest potential. When we operate inclusively, diversity naturally follows. This is why we work hard to foster an inclusive culture, as we seek employees with unique and varied perspectives and areas of expertise. The result is a better workplace and innovative thinking that helps us exceed our customers' expectations - through the power of the people behind our iconic brand. Staples is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, or any other basis protected by federal, state, or local law.
03/02/2026
Full time
Technical Analyst I Staples is business to business. You're what binds us together. At Staples our Digital Solutions team is more than a traditional IT organization. We are a team of passionate, collaborative, Agile, inventive, customer-centric, results-oriented problem solvers. We are intellectually curious, love advancements in technology and seek to adapt technologies to drive Staples forward. We anticipate the needs of our customers and business partners, and deliver reliable, customer-centric technology services. If you want to be on the front lines, driving one of the greatest technology transformations of the 21st Century, you should join our team! Team Summary Staples' Technical Operations & Cloud Engineering Team provides resilient and efficient infrastructure for the business' applications as well as associated critical support of these platforms. We continuously maximize our value through optimizing our efficiencies, expanding abilities, improving agility, and skillsets of the team to best support evolving business requirements. Technology Operations and Cloud Engineering (TOCE) is responsible for the Architecture, Engineering, and Operations of Staples core IT infrastructure, network, telephony, and collaboration platforms. Additionally, the team supports Staples' eCommerce platforms and nearly 200 locations including corporate, sales offices, and supply chain facilities across North America as well as 1102 US Retail stores from a network and telephony perspective. What you'll be doing: This position will allow you to work with many technologies and vendors. Your primary focus will be supporting the Staples warehouse and annex buildings located in Idaho Falls, ID. Additional facilities will include Billings, MT as well as, the greater Montana area. This will include supporting the wired and wireless networks as well as providing day to day user support for pc's and printers. You will also be part of a project team providing remote support for large projects outside of Montana, projects led by a technical project manager. Along with your technical responsibilities, you will be given business administrative tasks related to network gear costs, optimizations, and reporting. Tasks you may be requested to do include the management of the spare gear asset pool, ensure support maintenance licenses for gear and printers are updated on their respective vendor portals, ensure internal compliancy that all network assets are accurately reflected in ServiceNow, and conduct annual audits to ensure all network diagrams are accurate. You may be called upon to assist in the development and planning of the annual Network, Printers, and PC refreshes for each site as appropriate. You will report to a remote manager based in Colorado and at times will work directly with a technical project manager while working on projects. This position will be onsite 5 days per week and 24/7 on call coverage rotation (approximately 1 week every 10 weeks). Typical support would include but not limited to: Network gear installation and configuration of Cisco routers and layer 2/3 switches. Extreme RF networks. Zebra, Kyocera printers, and multifunction devices. Work closely with 3rd party vendors for requesting quotes, writing purchase orders, and managing their work for projects. Assist in small to large project work for projects initiated by both Staples as well as 3rd party vendors. Maintenance of all relevant infrastructure documentation within Word, Visio, Excel. Supporting local and remote associate's Windows 11 PC's. Supporting Apple Mac devices. Microsoft 365 support. Configuring and installing network printers. Adhering to Service Levels while working on support tickets in ServiceNow. What experience you bring to the table: Technical expertise in installations, configurations, maintenance of network equipment, services, and devices. Configuration, tuning, upgrading, and administration of infrastructure components. Evaluation of systems performance, capacity, and provides reports and recommendations to management. Troubleshooting and resolving PC / MAC related issues. Gathering business requirements and the development functional specifications, reviews with Technical Engineers to ensure business centric solutions are consistent with Staples network standards. Local site contact who managed implementations, provided post-implementation end-user support and maintenance. Collaboration with network/Wi-Fi vendors on new and updates to existing technology. Ability to handle moderately complex issues and problems and refers more complex issues to higher-level staff. Proven customer-centric service abilities. Oral and written communication skills. Can multiple-task and prioritize work to meet needs of the site and the project timelines. Strong written and verbal communication skills. Works well as part of a team and independently with general supervision. Excellent time and priority management skills. Competent oral and written communication skills. Interpersonal skills, ability to build collaborative relationships across multiple teams. Analytical thinking and planning skills. Schedule must be flexible during peak workload projects. Availability to work after hours and weekends to support major projects or stability issues as needed. Travel (day trips) in Missouri - 10% Travel - Possible other parts of the country for scheduled projects - 10% Must be available for scheduled 24/7 on call rotation approximately once every 10 weeks. Must have reliable transportation. Ability to lift and move computer equipment and printers. Basic Qualifications 0-2 years of experience with WAN, LAN, and Wireless technologies. 0-2 years' experience with Cisco routers and switches and Extreme Networks Wi-Fi. 3+ years of personal computer experience: PC software / hardware, Windows 10, Apple/Mac Microsoft Office 365 PC imaging & software deployment systems (SCCM) Apple/Mac imaging via JAMF Solid understanding of TCP/IP LAN and WAN networks Cisco stack and networking knowledge Good understanding of RF and security technologies What's needed- Preferred Qualifications Avaya/Cisco IP-tel / VOIP experience a plus Experience in supporting Distribution and Supply Chain/Warehousing infrastructure environments. BS or BA degree in computer science, business administration or related field or equivalent experience We Offer: Inclusive culture with associate-led Business Resource Groups Flexible PTO (22 days) and Holiday Schedule (7 observed paid holidays) Online and Retail Discounts, Company Match 401(k), Physical and Mental Health Wellness programs, and more! The salary range represents the expected compensation for this role at the time of posting. The specific base pay may be influenced by a variety of factors to include the candidate's experience, skill set, education, geography, business considerations, and internal equity. In addition to base pay, this role may be eligible for bonuses, or other forms of variable compensation. At Staples, "inclusion" is an action word. It represents what we do to ensure that all employees feel valued and supported to contribute to their fullest potential. When we operate inclusively, diversity naturally follows. This is why we work hard to foster an inclusive culture, as we seek employees with unique and varied perspectives and areas of expertise. The result is a better workplace and innovative thinking that helps us exceed our customers' expectations - through the power of the people behind our iconic brand. Staples is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, or any other basis protected by federal, state, or local law.
Technical Analyst I Staples is business to business. You're what binds us together. At Staples our Digital Solutions team is more than a traditional IT organization. We are a team of passionate, collaborative, Agile, inventive, customer-centric, results-oriented problem solvers. We are intellectually curious, love advancements in technology and seek to adapt technologies to drive Staples forward. We anticipate the needs of our customers and business partners, and deliver reliable, customer-centric technology services. If you want to be on the front lines, driving one of the greatest technology transformations of the 21st Century, you should join our team! Team Summary Staples' Technical Operations & Cloud Engineering Team provides resilient and efficient infrastructure for the business' applications as well as associated critical support of these platforms. We continuously maximize our value through optimizing our efficiencies, expanding abilities, improving agility, and skillsets of the team to best support evolving business requirements. Technology Operations and Cloud Engineering (TOCE) is responsible for the Architecture, Engineering, and Operations of Staples core IT infrastructure, network, telephony, and collaboration platforms. Additionally, the team supports Staples' eCommerce platforms and nearly 200 locations including corporate, sales offices, and supply chain facilities across North America as well as 1102 US Retail stores from a network and telephony perspective. What you'll be doing: This position will allow you to work with many technologies and vendors. Your primary focus will be supporting the Staples warehouse and annex buildings located in Idaho Falls, ID. Additional facilities will include Billings, MT as well as, the greater Montana area. This will include supporting the wired and wireless networks as well as providing day to day user support for pc's and printers. You will also be part of a project team providing remote support for large projects outside of Montana, projects led by a technical project manager. Along with your technical responsibilities, you will be given business administrative tasks related to network gear costs, optimizations, and reporting. Tasks you may be requested to do include the management of the spare gear asset pool, ensure support maintenance licenses for gear and printers are updated on their respective vendor portals, ensure internal compliancy that all network assets are accurately reflected in ServiceNow, and conduct annual audits to ensure all network diagrams are accurate. You may be called upon to assist in the development and planning of the annual Network, Printers, and PC refreshes for each site as appropriate. You will report to a remote manager based in Colorado and at times will work directly with a technical project manager while working on projects. This position will be onsite 5 days per week and 24/7 on call coverage rotation (approximately 1 week every 10 weeks). Typical support would include but not limited to: Network gear installation and configuration of Cisco routers and layer 2/3 switches. Extreme RF networks. Zebra, Kyocera printers, and multifunction devices. Work closely with 3rd party vendors for requesting quotes, writing purchase orders, and managing their work for projects. Assist in small to large project work for projects initiated by both Staples as well as 3rd party vendors. Maintenance of all relevant infrastructure documentation within Word, Visio, Excel. Supporting local and remote associate's Windows 11 PC's. Supporting Apple Mac devices. Microsoft 365 support. Configuring and installing network printers. Adhering to Service Levels while working on support tickets in ServiceNow. What experience you bring to the table: Technical expertise in installations, configurations, maintenance of network equipment, services, and devices. Configuration, tuning, upgrading, and administration of infrastructure components. Evaluation of systems performance, capacity, and provides reports and recommendations to management. Troubleshooting and resolving PC / MAC related issues. Gathering business requirements and the development functional specifications, reviews with Technical Engineers to ensure business centric solutions are consistent with Staples network standards. Local site contact who managed implementations, provided post-implementation end-user support and maintenance. Collaboration with network/Wi-Fi vendors on new and updates to existing technology. Ability to handle moderately complex issues and problems and refers more complex issues to higher-level staff. Proven customer-centric service abilities. Oral and written communication skills. Can multiple-task and prioritize work to meet needs of the site and the project timelines. Strong written and verbal communication skills. Works well as part of a team and independently with general supervision. Excellent time and priority management skills. Competent oral and written communication skills. Interpersonal skills, ability to build collaborative relationships across multiple teams. Analytical thinking and planning skills. Schedule must be flexible during peak workload projects. Availability to work after hours and weekends to support major projects or stability issues as needed. Travel (day trips) in Missouri - 10% Travel - Possible other parts of the country for scheduled projects - 10% Must be available for scheduled 24/7 on call rotation approximately once every 10 weeks. Must have reliable transportation. Ability to lift and move computer equipment and printers. Basic Qualifications 0-2 years of experience with WAN, LAN, and Wireless technologies. 0-2 years' experience with Cisco routers and switches and Extreme Networks Wi-Fi. 3+ years of personal computer experience: PC software / hardware, Windows 10, Apple/Mac Microsoft Office 365 PC imaging & software deployment systems (SCCM) Apple/Mac imaging via JAMF Solid understanding of TCP/IP LAN and WAN networks Cisco stack and networking knowledge Good understanding of RF and security technologies What's needed- Preferred Qualifications Avaya/Cisco IP-tel / VOIP experience a plus Experience in supporting Distribution and Supply Chain/Warehousing infrastructure environments. BS or BA degree in computer science, business administration or related field or equivalent experience We Offer: Inclusive culture with associate-led Business Resource Groups Flexible PTO (22 days) and Holiday Schedule (7 observed paid holidays) Online and Retail Discounts, Company Match 401(k), Physical and Mental Health Wellness programs, and more! The salary range represents the expected compensation for this role at the time of posting. The specific base pay may be influenced by a variety of factors to include the candidate's experience, skill set, education, geography, business considerations, and internal equity. In addition to base pay, this role may be eligible for bonuses, or other forms of variable compensation. At Staples, "inclusion" is an action word. It represents what we do to ensure that all employees feel valued and supported to contribute to their fullest potential. When we operate inclusively, diversity naturally follows. This is why we work hard to foster an inclusive culture, as we seek employees with unique and varied perspectives and areas of expertise. The result is a better workplace and innovative thinking that helps us exceed our customers' expectations - through the power of the people behind our iconic brand. Staples is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, or any other basis protected by federal, state, or local law.
03/02/2026
Full time
Technical Analyst I Staples is business to business. You're what binds us together. At Staples our Digital Solutions team is more than a traditional IT organization. We are a team of passionate, collaborative, Agile, inventive, customer-centric, results-oriented problem solvers. We are intellectually curious, love advancements in technology and seek to adapt technologies to drive Staples forward. We anticipate the needs of our customers and business partners, and deliver reliable, customer-centric technology services. If you want to be on the front lines, driving one of the greatest technology transformations of the 21st Century, you should join our team! Team Summary Staples' Technical Operations & Cloud Engineering Team provides resilient and efficient infrastructure for the business' applications as well as associated critical support of these platforms. We continuously maximize our value through optimizing our efficiencies, expanding abilities, improving agility, and skillsets of the team to best support evolving business requirements. Technology Operations and Cloud Engineering (TOCE) is responsible for the Architecture, Engineering, and Operations of Staples core IT infrastructure, network, telephony, and collaboration platforms. Additionally, the team supports Staples' eCommerce platforms and nearly 200 locations including corporate, sales offices, and supply chain facilities across North America as well as 1102 US Retail stores from a network and telephony perspective. What you'll be doing: This position will allow you to work with many technologies and vendors. Your primary focus will be supporting the Staples warehouse and annex buildings located in Idaho Falls, ID. Additional facilities will include Billings, MT as well as, the greater Montana area. This will include supporting the wired and wireless networks as well as providing day to day user support for pc's and printers. You will also be part of a project team providing remote support for large projects outside of Montana, projects led by a technical project manager. Along with your technical responsibilities, you will be given business administrative tasks related to network gear costs, optimizations, and reporting. Tasks you may be requested to do include the management of the spare gear asset pool, ensure support maintenance licenses for gear and printers are updated on their respective vendor portals, ensure internal compliancy that all network assets are accurately reflected in ServiceNow, and conduct annual audits to ensure all network diagrams are accurate. You may be called upon to assist in the development and planning of the annual Network, Printers, and PC refreshes for each site as appropriate. You will report to a remote manager based in Colorado and at times will work directly with a technical project manager while working on projects. This position will be onsite 5 days per week and 24/7 on call coverage rotation (approximately 1 week every 10 weeks). Typical support would include but not limited to: Network gear installation and configuration of Cisco routers and layer 2/3 switches. Extreme RF networks. Zebra, Kyocera printers, and multifunction devices. Work closely with 3rd party vendors for requesting quotes, writing purchase orders, and managing their work for projects. Assist in small to large project work for projects initiated by both Staples as well as 3rd party vendors. Maintenance of all relevant infrastructure documentation within Word, Visio, Excel. Supporting local and remote associate's Windows 11 PC's. Supporting Apple Mac devices. Microsoft 365 support. Configuring and installing network printers. Adhering to Service Levels while working on support tickets in ServiceNow. What experience you bring to the table: Technical expertise in installations, configurations, maintenance of network equipment, services, and devices. Configuration, tuning, upgrading, and administration of infrastructure components. Evaluation of systems performance, capacity, and provides reports and recommendations to management. Troubleshooting and resolving PC / MAC related issues. Gathering business requirements and the development functional specifications, reviews with Technical Engineers to ensure business centric solutions are consistent with Staples network standards. Local site contact who managed implementations, provided post-implementation end-user support and maintenance. Collaboration with network/Wi-Fi vendors on new and updates to existing technology. Ability to handle moderately complex issues and problems and refers more complex issues to higher-level staff. Proven customer-centric service abilities. Oral and written communication skills. Can multiple-task and prioritize work to meet needs of the site and the project timelines. Strong written and verbal communication skills. Works well as part of a team and independently with general supervision. Excellent time and priority management skills. Competent oral and written communication skills. Interpersonal skills, ability to build collaborative relationships across multiple teams. Analytical thinking and planning skills. Schedule must be flexible during peak workload projects. Availability to work after hours and weekends to support major projects or stability issues as needed. Travel (day trips) in Missouri - 10% Travel - Possible other parts of the country for scheduled projects - 10% Must be available for scheduled 24/7 on call rotation approximately once every 10 weeks. Must have reliable transportation. Ability to lift and move computer equipment and printers. Basic Qualifications 0-2 years of experience with WAN, LAN, and Wireless technologies. 0-2 years' experience with Cisco routers and switches and Extreme Networks Wi-Fi. 3+ years of personal computer experience: PC software / hardware, Windows 10, Apple/Mac Microsoft Office 365 PC imaging & software deployment systems (SCCM) Apple/Mac imaging via JAMF Solid understanding of TCP/IP LAN and WAN networks Cisco stack and networking knowledge Good understanding of RF and security technologies What's needed- Preferred Qualifications Avaya/Cisco IP-tel / VOIP experience a plus Experience in supporting Distribution and Supply Chain/Warehousing infrastructure environments. BS or BA degree in computer science, business administration or related field or equivalent experience We Offer: Inclusive culture with associate-led Business Resource Groups Flexible PTO (22 days) and Holiday Schedule (7 observed paid holidays) Online and Retail Discounts, Company Match 401(k), Physical and Mental Health Wellness programs, and more! The salary range represents the expected compensation for this role at the time of posting. The specific base pay may be influenced by a variety of factors to include the candidate's experience, skill set, education, geography, business considerations, and internal equity. In addition to base pay, this role may be eligible for bonuses, or other forms of variable compensation. At Staples, "inclusion" is an action word. It represents what we do to ensure that all employees feel valued and supported to contribute to their fullest potential. When we operate inclusively, diversity naturally follows. This is why we work hard to foster an inclusive culture, as we seek employees with unique and varied perspectives and areas of expertise. The result is a better workplace and innovative thinking that helps us exceed our customers' expectations - through the power of the people behind our iconic brand. Staples is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, or any other basis protected by federal, state, or local law.
Technical Analyst I Staples is business to business. You're what binds us together. At Staples our Digital Solutions team is more than a traditional IT organization. We are a team of passionate, collaborative, Agile, inventive, customer-centric, results-oriented problem solvers. We are intellectually curious, love advancements in technology and seek to adapt technologies to drive Staples forward. We anticipate the needs of our customers and business partners, and deliver reliable, customer-centric technology services. If you want to be on the front lines, driving one of the greatest technology transformations of the 21st Century, you should join our team! Team Summary Staples' Technical Operations & Cloud Engineering Team provides resilient and efficient infrastructure for the business' applications as well as associated critical support of these platforms. We continuously maximize our value through optimizing our efficiencies, expanding abilities, improving agility, and skillsets of the team to best support evolving business requirements. Technology Operations and Cloud Engineering (TOCE) is responsible for the Architecture, Engineering, and Operations of Staples core IT infrastructure, network, telephony, and collaboration platforms. Additionally, the team supports Staples' eCommerce platforms and nearly 200 locations including corporate, sales offices, and supply chain facilities across North America as well as 1102 US Retail stores from a network and telephony perspective. What you'll be doing: This position will allow you to work with many technologies and vendors. Your primary focus will be supporting the Staples warehouse and annex buildings located in Idaho Falls, ID. Additional facilities will include Billings, MT as well as, the greater Montana area. This will include supporting the wired and wireless networks as well as providing day to day user support for pc's and printers. You will also be part of a project team providing remote support for large projects outside of Montana, projects led by a technical project manager. Along with your technical responsibilities, you will be given business administrative tasks related to network gear costs, optimizations, and reporting. Tasks you may be requested to do include the management of the spare gear asset pool, ensure support maintenance licenses for gear and printers are updated on their respective vendor portals, ensure internal compliancy that all network assets are accurately reflected in ServiceNow, and conduct annual audits to ensure all network diagrams are accurate. You may be called upon to assist in the development and planning of the annual Network, Printers, and PC refreshes for each site as appropriate. You will report to a remote manager based in Colorado and at times will work directly with a technical project manager while working on projects. This position will be onsite 5 days per week and 24/7 on call coverage rotation (approximately 1 week every 10 weeks). Typical support would include but not limited to: Network gear installation and configuration of Cisco routers and layer 2/3 switches. Extreme RF networks. Zebra, Kyocera printers, and multifunction devices. Work closely with 3rd party vendors for requesting quotes, writing purchase orders, and managing their work for projects. Assist in small to large project work for projects initiated by both Staples as well as 3rd party vendors. Maintenance of all relevant infrastructure documentation within Word, Visio, Excel. Supporting local and remote associate's Windows 11 PC's. Supporting Apple Mac devices. Microsoft 365 support. Configuring and installing network printers. Adhering to Service Levels while working on support tickets in ServiceNow. What experience you bring to the table: Technical expertise in installations, configurations, maintenance of network equipment, services, and devices. Configuration, tuning, upgrading, and administration of infrastructure components. Evaluation of systems performance, capacity, and provides reports and recommendations to management. Troubleshooting and resolving PC / MAC related issues. Gathering business requirements and the development functional specifications, reviews with Technical Engineers to ensure business centric solutions are consistent with Staples network standards. Local site contact who managed implementations, provided post-implementation end-user support and maintenance. Collaboration with network/Wi-Fi vendors on new and updates to existing technology. Ability to handle moderately complex issues and problems and refers more complex issues to higher-level staff. Proven customer-centric service abilities. Oral and written communication skills. Can multiple-task and prioritize work to meet needs of the site and the project timelines. Strong written and verbal communication skills. Works well as part of a team and independently with general supervision. Excellent time and priority management skills. Competent oral and written communication skills. Interpersonal skills, ability to build collaborative relationships across multiple teams. Analytical thinking and planning skills. Schedule must be flexible during peak workload projects. Availability to work after hours and weekends to support major projects or stability issues as needed. Travel (day trips) in Missouri - 10% Travel - Possible other parts of the country for scheduled projects - 10% Must be available for scheduled 24/7 on call rotation approximately once every 10 weeks. Must have reliable transportation. Ability to lift and move computer equipment and printers. Basic Qualifications 0-2 years of experience with WAN, LAN, and Wireless technologies. 0-2 years' experience with Cisco routers and switches and Extreme Networks Wi-Fi. 3+ years of personal computer experience: PC software / hardware, Windows 10, Apple/Mac Microsoft Office 365 PC imaging & software deployment systems (SCCM) Apple/Mac imaging via JAMF Solid understanding of TCP/IP LAN and WAN networks Cisco stack and networking knowledge Good understanding of RF and security technologies What's needed- Preferred Qualifications Avaya/Cisco IP-tel / VOIP experience a plus Experience in supporting Distribution and Supply Chain/Warehousing infrastructure environments. BS or BA degree in computer science, business administration or related field or equivalent experience We Offer: Inclusive culture with associate-led Business Resource Groups Flexible PTO (22 days) and Holiday Schedule (7 observed paid holidays) Online and Retail Discounts, Company Match 401(k), Physical and Mental Health Wellness programs, and more! The salary range represents the expected compensation for this role at the time of posting. The specific base pay may be influenced by a variety of factors to include the candidate's experience, skill set, education, geography, business considerations, and internal equity. In addition to base pay, this role may be eligible for bonuses, or other forms of variable compensation. At Staples, "inclusion" is an action word. It represents what we do to ensure that all employees feel valued and supported to contribute to their fullest potential. When we operate inclusively, diversity naturally follows. This is why we work hard to foster an inclusive culture, as we seek employees with unique and varied perspectives and areas of expertise. The result is a better workplace and innovative thinking that helps us exceed our customers' expectations - through the power of the people behind our iconic brand. Staples is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, or any other basis protected by federal, state, or local law.
03/02/2026
Full time
Technical Analyst I Staples is business to business. You're what binds us together. At Staples our Digital Solutions team is more than a traditional IT organization. We are a team of passionate, collaborative, Agile, inventive, customer-centric, results-oriented problem solvers. We are intellectually curious, love advancements in technology and seek to adapt technologies to drive Staples forward. We anticipate the needs of our customers and business partners, and deliver reliable, customer-centric technology services. If you want to be on the front lines, driving one of the greatest technology transformations of the 21st Century, you should join our team! Team Summary Staples' Technical Operations & Cloud Engineering Team provides resilient and efficient infrastructure for the business' applications as well as associated critical support of these platforms. We continuously maximize our value through optimizing our efficiencies, expanding abilities, improving agility, and skillsets of the team to best support evolving business requirements. Technology Operations and Cloud Engineering (TOCE) is responsible for the Architecture, Engineering, and Operations of Staples core IT infrastructure, network, telephony, and collaboration platforms. Additionally, the team supports Staples' eCommerce platforms and nearly 200 locations including corporate, sales offices, and supply chain facilities across North America as well as 1102 US Retail stores from a network and telephony perspective. What you'll be doing: This position will allow you to work with many technologies and vendors. Your primary focus will be supporting the Staples warehouse and annex buildings located in Idaho Falls, ID. Additional facilities will include Billings, MT as well as, the greater Montana area. This will include supporting the wired and wireless networks as well as providing day to day user support for pc's and printers. You will also be part of a project team providing remote support for large projects outside of Montana, projects led by a technical project manager. Along with your technical responsibilities, you will be given business administrative tasks related to network gear costs, optimizations, and reporting. Tasks you may be requested to do include the management of the spare gear asset pool, ensure support maintenance licenses for gear and printers are updated on their respective vendor portals, ensure internal compliancy that all network assets are accurately reflected in ServiceNow, and conduct annual audits to ensure all network diagrams are accurate. You may be called upon to assist in the development and planning of the annual Network, Printers, and PC refreshes for each site as appropriate. You will report to a remote manager based in Colorado and at times will work directly with a technical project manager while working on projects. This position will be onsite 5 days per week and 24/7 on call coverage rotation (approximately 1 week every 10 weeks). Typical support would include but not limited to: Network gear installation and configuration of Cisco routers and layer 2/3 switches. Extreme RF networks. Zebra, Kyocera printers, and multifunction devices. Work closely with 3rd party vendors for requesting quotes, writing purchase orders, and managing their work for projects. Assist in small to large project work for projects initiated by both Staples as well as 3rd party vendors. Maintenance of all relevant infrastructure documentation within Word, Visio, Excel. Supporting local and remote associate's Windows 11 PC's. Supporting Apple Mac devices. Microsoft 365 support. Configuring and installing network printers. Adhering to Service Levels while working on support tickets in ServiceNow. What experience you bring to the table: Technical expertise in installations, configurations, maintenance of network equipment, services, and devices. Configuration, tuning, upgrading, and administration of infrastructure components. Evaluation of systems performance, capacity, and provides reports and recommendations to management. Troubleshooting and resolving PC / MAC related issues. Gathering business requirements and the development functional specifications, reviews with Technical Engineers to ensure business centric solutions are consistent with Staples network standards. Local site contact who managed implementations, provided post-implementation end-user support and maintenance. Collaboration with network/Wi-Fi vendors on new and updates to existing technology. Ability to handle moderately complex issues and problems and refers more complex issues to higher-level staff. Proven customer-centric service abilities. Oral and written communication skills. Can multiple-task and prioritize work to meet needs of the site and the project timelines. Strong written and verbal communication skills. Works well as part of a team and independently with general supervision. Excellent time and priority management skills. Competent oral and written communication skills. Interpersonal skills, ability to build collaborative relationships across multiple teams. Analytical thinking and planning skills. Schedule must be flexible during peak workload projects. Availability to work after hours and weekends to support major projects or stability issues as needed. Travel (day trips) in Missouri - 10% Travel - Possible other parts of the country for scheduled projects - 10% Must be available for scheduled 24/7 on call rotation approximately once every 10 weeks. Must have reliable transportation. Ability to lift and move computer equipment and printers. Basic Qualifications 0-2 years of experience with WAN, LAN, and Wireless technologies. 0-2 years' experience with Cisco routers and switches and Extreme Networks Wi-Fi. 3+ years of personal computer experience: PC software / hardware, Windows 10, Apple/Mac Microsoft Office 365 PC imaging & software deployment systems (SCCM) Apple/Mac imaging via JAMF Solid understanding of TCP/IP LAN and WAN networks Cisco stack and networking knowledge Good understanding of RF and security technologies What's needed- Preferred Qualifications Avaya/Cisco IP-tel / VOIP experience a plus Experience in supporting Distribution and Supply Chain/Warehousing infrastructure environments. BS or BA degree in computer science, business administration or related field or equivalent experience We Offer: Inclusive culture with associate-led Business Resource Groups Flexible PTO (22 days) and Holiday Schedule (7 observed paid holidays) Online and Retail Discounts, Company Match 401(k), Physical and Mental Health Wellness programs, and more! The salary range represents the expected compensation for this role at the time of posting. The specific base pay may be influenced by a variety of factors to include the candidate's experience, skill set, education, geography, business considerations, and internal equity. In addition to base pay, this role may be eligible for bonuses, or other forms of variable compensation. At Staples, "inclusion" is an action word. It represents what we do to ensure that all employees feel valued and supported to contribute to their fullest potential. When we operate inclusively, diversity naturally follows. This is why we work hard to foster an inclusive culture, as we seek employees with unique and varied perspectives and areas of expertise. The result is a better workplace and innovative thinking that helps us exceed our customers' expectations - through the power of the people behind our iconic brand. Staples is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, or any other basis protected by federal, state, or local law.
Information Security Consultant, Security Platforms Engineering, Enterprise Information Systems (EIS) Full-Time, Hybrid - Springfield, MA The Opportunity Working closely with MassMutual business partners, you'll help design and implement solutions that address unique security challenges, streamline incident response, and automate critical workflows. The role is centered on building and maintaining resilient logging, data pipeline, and SOAR platforms in collaboration with the Security Operations Center and Security Intelligence teams, directly supporting our mission to enhance detection, response, and overall security posture. The Team We are looking for fast thinking, eager to learn team players to join the Security Platforms team. When you join the Security Platforms team, you'll be working with a group of people who are passionate about our security, innovation, and the success of our business partners. The Impact: This position offers the opportunity to play a key role in advancing our enterprise's centralized logging and SOAR capabilities. You will be responsible for deploying, managing, and optimizing centralized logging tools, data pipeline, and SOAR platforms at scale, ensuring robust visibility and rapid response across the organization. In addition, you will be working with internal customers and key stakeholders such as the Security Operations Center to onboard logs, manipulate data, create playbooks, write scripts, and configure integrations. The Minimum Qualifications Bachelors Degree or equivalent professional experience 5+ years of experience in information technology field 1+ years experience with centralized logging, SIEM, and data pipeline Weekly on-call duties assigned based on team rotation (currently once every 10 weeks) The Ideal Qualifications M aintaining SIEM and data pipeline platform stability, diagnosing and resolving issues related to the platforms, creating, responding to, and resolving alerts, onboarding and parsing data Experience with SOAR platforms Working knowledge of Terraform, GitHub, Jenkins, Amazon Machine Image (AMI) updates Experience with data manipulation and data science Expertise with regular expressions Hands on experience with or in support of any of the following vendors: Kafka, Sumo Logic, Splunk, Cribl, Crowdstrike, AWS, XSOAR, Torq, Palo Alto, Fortinet, Netskope, Google, Apple, Microsoft, Atlassian, and other applicable products preferred Experience with Linux system administration Experience with scripting languages, programming in JSON, JavaScript, python, and bash Experience with UNIX, Windows Servers, Java Knowledge of information security systems such as firewalls, intrusion detection, antivirus, data loss protection, vulnerability scanning, Active Directory, and LDAP Preferred knowledge of Database Management (MySQL, Sybase, Oracle, DB2, MS-SQL), building queries and developing stored procedures Information security solutions development either from an architect or engineering perspective Experience troubleshooting inside of a corporate network Experience with secure data communications and applications Extensive knowledge of current and upcoming IT security technologies Excellent written and oral communication skills and customer service skills Exceptional troubleshooting skills and ability to problem solve with little to no supervision Working knowledge of ServiceNow and JIRA tickets for customer assistance What to Expect as Part of MassMutual and the Team Regular collaboration within the Security Platforms Engineering team Focused one-on-one time with your manager Networking opportunities including access to Asian, Hispanic/Latinx, African American, women, LGBTQIA+, veteran and disability-focused Business Resource Groups Access to learning content on Degreed and other informational platforms Your ethics and integrity will be valued by a company with a strong and stable ethical business with industry leading pay and benefits MassMutual is an equal employment opportunity employer. We welcome all persons to apply. If you need an accommodation to complete the application process, please contact us and share the specifics of the assistance you need. California residents: For detailed information about your rights under the California Consumer Privacy Act (CCPA), please visit our California Consumer Privacy Act Disclosures page.
03/02/2026
Full time
Information Security Consultant, Security Platforms Engineering, Enterprise Information Systems (EIS) Full-Time, Hybrid - Springfield, MA The Opportunity Working closely with MassMutual business partners, you'll help design and implement solutions that address unique security challenges, streamline incident response, and automate critical workflows. The role is centered on building and maintaining resilient logging, data pipeline, and SOAR platforms in collaboration with the Security Operations Center and Security Intelligence teams, directly supporting our mission to enhance detection, response, and overall security posture. The Team We are looking for fast thinking, eager to learn team players to join the Security Platforms team. When you join the Security Platforms team, you'll be working with a group of people who are passionate about our security, innovation, and the success of our business partners. The Impact: This position offers the opportunity to play a key role in advancing our enterprise's centralized logging and SOAR capabilities. You will be responsible for deploying, managing, and optimizing centralized logging tools, data pipeline, and SOAR platforms at scale, ensuring robust visibility and rapid response across the organization. In addition, you will be working with internal customers and key stakeholders such as the Security Operations Center to onboard logs, manipulate data, create playbooks, write scripts, and configure integrations. The Minimum Qualifications Bachelors Degree or equivalent professional experience 5+ years of experience in information technology field 1+ years experience with centralized logging, SIEM, and data pipeline Weekly on-call duties assigned based on team rotation (currently once every 10 weeks) The Ideal Qualifications M aintaining SIEM and data pipeline platform stability, diagnosing and resolving issues related to the platforms, creating, responding to, and resolving alerts, onboarding and parsing data Experience with SOAR platforms Working knowledge of Terraform, GitHub, Jenkins, Amazon Machine Image (AMI) updates Experience with data manipulation and data science Expertise with regular expressions Hands on experience with or in support of any of the following vendors: Kafka, Sumo Logic, Splunk, Cribl, Crowdstrike, AWS, XSOAR, Torq, Palo Alto, Fortinet, Netskope, Google, Apple, Microsoft, Atlassian, and other applicable products preferred Experience with Linux system administration Experience with scripting languages, programming in JSON, JavaScript, python, and bash Experience with UNIX, Windows Servers, Java Knowledge of information security systems such as firewalls, intrusion detection, antivirus, data loss protection, vulnerability scanning, Active Directory, and LDAP Preferred knowledge of Database Management (MySQL, Sybase, Oracle, DB2, MS-SQL), building queries and developing stored procedures Information security solutions development either from an architect or engineering perspective Experience troubleshooting inside of a corporate network Experience with secure data communications and applications Extensive knowledge of current and upcoming IT security technologies Excellent written and oral communication skills and customer service skills Exceptional troubleshooting skills and ability to problem solve with little to no supervision Working knowledge of ServiceNow and JIRA tickets for customer assistance What to Expect as Part of MassMutual and the Team Regular collaboration within the Security Platforms Engineering team Focused one-on-one time with your manager Networking opportunities including access to Asian, Hispanic/Latinx, African American, women, LGBTQIA+, veteran and disability-focused Business Resource Groups Access to learning content on Degreed and other informational platforms Your ethics and integrity will be valued by a company with a strong and stable ethical business with industry leading pay and benefits MassMutual is an equal employment opportunity employer. We welcome all persons to apply. If you need an accommodation to complete the application process, please contact us and share the specifics of the assistance you need. California residents: For detailed information about your rights under the California Consumer Privacy Act (CCPA), please visit our California Consumer Privacy Act Disclosures page.
Technical Analyst I Staples is business to business. You're what binds us together. At Staples our Digital Solutions team is more than a traditional IT organization. We are a team of passionate, collaborative, Agile, inventive, customer-centric, results-oriented problem solvers. We are intellectually curious, love advancements in technology and seek to adapt technologies to drive Staples forward. We anticipate the needs of our customers and business partners, and deliver reliable, customer-centric technology services. If you want to be on the front lines, driving one of the greatest technology transformations of the 21st Century, you should join our team! Team Summary Staples' Technical Operations & Cloud Engineering Team provides resilient and efficient infrastructure for the business' applications as well as associated critical support of these platforms. We continuously maximize our value through optimizing our efficiencies, expanding abilities, improving agility, and skillsets of the team to best support evolving business requirements. Technology Operations and Cloud Engineering (TOCE) is responsible for the Architecture, Engineering, and Operations of Staples core IT infrastructure, network, telephony, and collaboration platforms. Additionally, the team supports Staples' eCommerce platforms and nearly 200 locations including corporate, sales offices, and supply chain facilities across North America as well as 1102 US Retail stores from a network and telephony perspective. What you'll be doing: This position will allow you to work with many technologies and vendors. Your primary focus will be supporting the Staples warehouse and annex buildings located in Idaho Falls, ID. Additional facilities will include Billings, MT as well as, the greater Montana area. This will include supporting the wired and wireless networks as well as providing day to day user support for pc's and printers. You will also be part of a project team providing remote support for large projects outside of Montana, projects led by a technical project manager. Along with your technical responsibilities, you will be given business administrative tasks related to network gear costs, optimizations, and reporting. Tasks you may be requested to do include the management of the spare gear asset pool, ensure support maintenance licenses for gear and printers are updated on their respective vendor portals, ensure internal compliancy that all network assets are accurately reflected in ServiceNow, and conduct annual audits to ensure all network diagrams are accurate. You may be called upon to assist in the development and planning of the annual Network, Printers, and PC refreshes for each site as appropriate. You will report to a remote manager based in Colorado and at times will work directly with a technical project manager while working on projects. This position will be onsite 5 days per week and 24/7 on call coverage rotation (approximately 1 week every 10 weeks). Typical support would include but not limited to: Network gear installation and configuration of Cisco routers and layer 2/3 switches. Extreme RF networks. Zebra, Kyocera printers, and multifunction devices. Work closely with 3rd party vendors for requesting quotes, writing purchase orders, and managing their work for projects. Assist in small to large project work for projects initiated by both Staples as well as 3rd party vendors. Maintenance of all relevant infrastructure documentation within Word, Visio, Excel. Supporting local and remote associate's Windows 11 PC's. Supporting Apple Mac devices. Microsoft 365 support. Configuring and installing network printers. Adhering to Service Levels while working on support tickets in ServiceNow. What experience you bring to the table: Technical expertise in installations, configurations, maintenance of network equipment, services, and devices. Configuration, tuning, upgrading, and administration of infrastructure components. Evaluation of systems performance, capacity, and provides reports and recommendations to management. Troubleshooting and resolving PC / MAC related issues. Gathering business requirements and the development functional specifications, reviews with Technical Engineers to ensure business centric solutions are consistent with Staples network standards. Local site contact who managed implementations, provided post-implementation end-user support and maintenance. Collaboration with network/Wi-Fi vendors on new and updates to existing technology. Ability to handle moderately complex issues and problems and refers more complex issues to higher-level staff. Proven customer-centric service abilities. Oral and written communication skills. Can multiple-task and prioritize work to meet needs of the site and the project timelines. Strong written and verbal communication skills. Works well as part of a team and independently with general supervision. Excellent time and priority management skills. Competent oral and written communication skills. Interpersonal skills, ability to build collaborative relationships across multiple teams. Analytical thinking and planning skills. Schedule must be flexible during peak workload projects. Availability to work after hours and weekends to support major projects or stability issues as needed. Travel (day trips) in Missouri - 10% Travel - Possible other parts of the country for scheduled projects - 10% Must be available for scheduled 24/7 on call rotation approximately once every 10 weeks. Must have reliable transportation. Ability to lift and move computer equipment and printers. Basic Qualifications 0-2 years of experience with WAN, LAN, and Wireless technologies. 0-2 years' experience with Cisco routers and switches and Extreme Networks Wi-Fi. 3+ years of personal computer experience: PC software / hardware, Windows 10, Apple/Mac Microsoft Office 365 PC imaging & software deployment systems (SCCM) Apple/Mac imaging via JAMF Solid understanding of TCP/IP LAN and WAN networks Cisco stack and networking knowledge Good understanding of RF and security technologies What's needed- Preferred Qualifications Avaya/Cisco IP-tel / VOIP experience a plus Experience in supporting Distribution and Supply Chain/Warehousing infrastructure environments. BS or BA degree in computer science, business administration or related field or equivalent experience We Offer: Inclusive culture with associate-led Business Resource Groups Flexible PTO (22 days) and Holiday Schedule (7 observed paid holidays) Online and Retail Discounts, Company Match 401(k), Physical and Mental Health Wellness programs, and more! The salary range represents the expected compensation for this role at the time of posting. The specific base pay may be influenced by a variety of factors to include the candidate's experience, skill set, education, geography, business considerations, and internal equity. In addition to base pay, this role may be eligible for bonuses, or other forms of variable compensation. At Staples, "inclusion" is an action word. It represents what we do to ensure that all employees feel valued and supported to contribute to their fullest potential. When we operate inclusively, diversity naturally follows. This is why we work hard to foster an inclusive culture, as we seek employees with unique and varied perspectives and areas of expertise. The result is a better workplace and innovative thinking that helps us exceed our customers' expectations - through the power of the people behind our iconic brand. Staples is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, or any other basis protected by federal, state, or local law.
03/02/2026
Full time
Technical Analyst I Staples is business to business. You're what binds us together. At Staples our Digital Solutions team is more than a traditional IT organization. We are a team of passionate, collaborative, Agile, inventive, customer-centric, results-oriented problem solvers. We are intellectually curious, love advancements in technology and seek to adapt technologies to drive Staples forward. We anticipate the needs of our customers and business partners, and deliver reliable, customer-centric technology services. If you want to be on the front lines, driving one of the greatest technology transformations of the 21st Century, you should join our team! Team Summary Staples' Technical Operations & Cloud Engineering Team provides resilient and efficient infrastructure for the business' applications as well as associated critical support of these platforms. We continuously maximize our value through optimizing our efficiencies, expanding abilities, improving agility, and skillsets of the team to best support evolving business requirements. Technology Operations and Cloud Engineering (TOCE) is responsible for the Architecture, Engineering, and Operations of Staples core IT infrastructure, network, telephony, and collaboration platforms. Additionally, the team supports Staples' eCommerce platforms and nearly 200 locations including corporate, sales offices, and supply chain facilities across North America as well as 1102 US Retail stores from a network and telephony perspective. What you'll be doing: This position will allow you to work with many technologies and vendors. Your primary focus will be supporting the Staples warehouse and annex buildings located in Idaho Falls, ID. Additional facilities will include Billings, MT as well as, the greater Montana area. This will include supporting the wired and wireless networks as well as providing day to day user support for pc's and printers. You will also be part of a project team providing remote support for large projects outside of Montana, projects led by a technical project manager. Along with your technical responsibilities, you will be given business administrative tasks related to network gear costs, optimizations, and reporting. Tasks you may be requested to do include the management of the spare gear asset pool, ensure support maintenance licenses for gear and printers are updated on their respective vendor portals, ensure internal compliancy that all network assets are accurately reflected in ServiceNow, and conduct annual audits to ensure all network diagrams are accurate. You may be called upon to assist in the development and planning of the annual Network, Printers, and PC refreshes for each site as appropriate. You will report to a remote manager based in Colorado and at times will work directly with a technical project manager while working on projects. This position will be onsite 5 days per week and 24/7 on call coverage rotation (approximately 1 week every 10 weeks). Typical support would include but not limited to: Network gear installation and configuration of Cisco routers and layer 2/3 switches. Extreme RF networks. Zebra, Kyocera printers, and multifunction devices. Work closely with 3rd party vendors for requesting quotes, writing purchase orders, and managing their work for projects. Assist in small to large project work for projects initiated by both Staples as well as 3rd party vendors. Maintenance of all relevant infrastructure documentation within Word, Visio, Excel. Supporting local and remote associate's Windows 11 PC's. Supporting Apple Mac devices. Microsoft 365 support. Configuring and installing network printers. Adhering to Service Levels while working on support tickets in ServiceNow. What experience you bring to the table: Technical expertise in installations, configurations, maintenance of network equipment, services, and devices. Configuration, tuning, upgrading, and administration of infrastructure components. Evaluation of systems performance, capacity, and provides reports and recommendations to management. Troubleshooting and resolving PC / MAC related issues. Gathering business requirements and the development functional specifications, reviews with Technical Engineers to ensure business centric solutions are consistent with Staples network standards. Local site contact who managed implementations, provided post-implementation end-user support and maintenance. Collaboration with network/Wi-Fi vendors on new and updates to existing technology. Ability to handle moderately complex issues and problems and refers more complex issues to higher-level staff. Proven customer-centric service abilities. Oral and written communication skills. Can multiple-task and prioritize work to meet needs of the site and the project timelines. Strong written and verbal communication skills. Works well as part of a team and independently with general supervision. Excellent time and priority management skills. Competent oral and written communication skills. Interpersonal skills, ability to build collaborative relationships across multiple teams. Analytical thinking and planning skills. Schedule must be flexible during peak workload projects. Availability to work after hours and weekends to support major projects or stability issues as needed. Travel (day trips) in Missouri - 10% Travel - Possible other parts of the country for scheduled projects - 10% Must be available for scheduled 24/7 on call rotation approximately once every 10 weeks. Must have reliable transportation. Ability to lift and move computer equipment and printers. Basic Qualifications 0-2 years of experience with WAN, LAN, and Wireless technologies. 0-2 years' experience with Cisco routers and switches and Extreme Networks Wi-Fi. 3+ years of personal computer experience: PC software / hardware, Windows 10, Apple/Mac Microsoft Office 365 PC imaging & software deployment systems (SCCM) Apple/Mac imaging via JAMF Solid understanding of TCP/IP LAN and WAN networks Cisco stack and networking knowledge Good understanding of RF and security technologies What's needed- Preferred Qualifications Avaya/Cisco IP-tel / VOIP experience a plus Experience in supporting Distribution and Supply Chain/Warehousing infrastructure environments. BS or BA degree in computer science, business administration or related field or equivalent experience We Offer: Inclusive culture with associate-led Business Resource Groups Flexible PTO (22 days) and Holiday Schedule (7 observed paid holidays) Online and Retail Discounts, Company Match 401(k), Physical and Mental Health Wellness programs, and more! The salary range represents the expected compensation for this role at the time of posting. The specific base pay may be influenced by a variety of factors to include the candidate's experience, skill set, education, geography, business considerations, and internal equity. In addition to base pay, this role may be eligible for bonuses, or other forms of variable compensation. At Staples, "inclusion" is an action word. It represents what we do to ensure that all employees feel valued and supported to contribute to their fullest potential. When we operate inclusively, diversity naturally follows. This is why we work hard to foster an inclusive culture, as we seek employees with unique and varied perspectives and areas of expertise. The result is a better workplace and innovative thinking that helps us exceed our customers' expectations - through the power of the people behind our iconic brand. Staples is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, or any other basis protected by federal, state, or local law.
Technical Analyst I Staples is business to business. You're what binds us together. At Staples our Digital Solutions team is more than a traditional IT organization. We are a team of passionate, collaborative, Agile, inventive, customer-centric, results-oriented problem solvers. We are intellectually curious, love advancements in technology and seek to adapt technologies to drive Staples forward. We anticipate the needs of our customers and business partners, and deliver reliable, customer-centric technology services. If you want to be on the front lines, driving one of the greatest technology transformations of the 21st Century, you should join our team! Team Summary Staples' Technical Operations & Cloud Engineering Team provides resilient and efficient infrastructure for the business' applications as well as associated critical support of these platforms. We continuously maximize our value through optimizing our efficiencies, expanding abilities, improving agility, and skillsets of the team to best support evolving business requirements. Technology Operations and Cloud Engineering (TOCE) is responsible for the Architecture, Engineering, and Operations of Staples core IT infrastructure, network, telephony, and collaboration platforms. Additionally, the team supports Staples' eCommerce platforms and nearly 200 locations including corporate, sales offices, and supply chain facilities across North America as well as 1102 US Retail stores from a network and telephony perspective. What you'll be doing: This position will allow you to work with many technologies and vendors. Your primary focus will be supporting the Staples warehouse and annex buildings located in Idaho Falls, ID. Additional facilities will include Billings, MT as well as, the greater Montana area. This will include supporting the wired and wireless networks as well as providing day to day user support for pc's and printers. You will also be part of a project team providing remote support for large projects outside of Montana, projects led by a technical project manager. Along with your technical responsibilities, you will be given business administrative tasks related to network gear costs, optimizations, and reporting. Tasks you may be requested to do include the management of the spare gear asset pool, ensure support maintenance licenses for gear and printers are updated on their respective vendor portals, ensure internal compliancy that all network assets are accurately reflected in ServiceNow, and conduct annual audits to ensure all network diagrams are accurate. You may be called upon to assist in the development and planning of the annual Network, Printers, and PC refreshes for each site as appropriate. You will report to a remote manager based in Colorado and at times will work directly with a technical project manager while working on projects. This position will be onsite 5 days per week and 24/7 on call coverage rotation (approximately 1 week every 10 weeks). Typical support would include but not limited to: Network gear installation and configuration of Cisco routers and layer 2/3 switches. Extreme RF networks. Zebra, Kyocera printers, and multifunction devices. Work closely with 3rd party vendors for requesting quotes, writing purchase orders, and managing their work for projects. Assist in small to large project work for projects initiated by both Staples as well as 3 rd party vendors. Maintenance of all relevant infrastructure documentation within Word, Visio, Excel. Supporting local and remote associate's Windows 11 PC's. Supporting Apple Mac devices. Microsoft 365 support. Configuring and installing network printers. Adhering to Service Levels while working on support tickets in ServiceNow. What experience you bring to the table: Technical expertise in installations, configurations, maintenance of network equipment, services, and devices. Configuration, tuning, upgrading, and administration of infrastructure components. Evaluation of systems performance, capacity, and provides reports and recommendations to management. Troubleshooting and resolving PC / MAC related issues. Gathering business requirements and the development functional specifications, reviews with Technical Engineers to ensure business centric solutions are consistent with Staples network standards. Local site contact who managed implementations, provided post-implementation end-user support and maintenance. Collaboration with network/Wi-Fi vendors on new and updates to existing technology. Ability to handle moderately complex issues and problems and refers more complex issues to higher-level staff. Proven customer-centric service abilities. Oral and written communication skills. Can multiple-task and prioritize work to meet needs of the site and the project timelines. Strong written and verbal communication skills. Works well as part of a team and independently with general supervision. Excellent time and priority management skills. Competent oral and written communication skills. Interpersonal skills, ability to build collaborative relationships across multiple teams. Analytical thinking and planning skills. Schedule must be flexible during peak workload projects. Availability to work after hours and weekends to support major projects or stability issues as needed. Travel (day trips) in Missouri - 10% Travel - Possible other parts of the country for scheduled projects - 10% Must be available for scheduled 24/7 on call rotation approximately once every 10 weeks. Must have reliable transportation. Ability to lift and move computer equipment and printers. Basic Qualifications 0-2 years of experience with WAN, LAN, and Wireless technologies. 0-2 years' experience with Cisco routers and switches and Extreme Networks Wi-Fi. 3+ years of personal computer experience: PC software / hardware, Windows 10, Apple/Mac Microsoft Office 365 PC imaging & software deployment systems (SCCM) Apple/Mac imaging via JAMF Solid understanding of TCP/IP LAN and WAN networks Cisco stack and networking knowledge Good understanding of RF and security technologies What's needed- Preferred Qualifications Avaya/Cisco IP-tel / VOIP experience a plus Experience in supporting Distribution and Supply Chain/Warehousing infrastructure environments. BS or BA degree in computer science, business administration or related field or equivalent experience We Offer: Inclusive culture with associate-led Business Resource Groups Flexible PTO (22 days) and Holiday Schedule (7 observed paid holidays) Online and Retail Discounts, Company Match 401(k), Physical and Mental Health Wellness programs, and more! The salary range represents the expected compensation for this role at the time of posting. The specific base pay may be influenced by a variety of factors to include the candidate's experience, skill set, education, geography, business considerations, and internal equity. In addition to base pay, this role may be eligible for bonuses, or other forms of variable compensation. At Staples, "inclusion" is an action word. It represents what we do to ensure that all employees feel valued and supported to contribute to their fullest potential. When we operate inclusively, diversity naturally follows. This is why we work hard to foster an inclusive culture, as we seek employees with unique and varied perspectives and areas of expertise. The result is a better workplace and innovative thinking that helps us exceed our customers' expectations - through the power of the people behind our iconic brand. Staples is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, or any other basis protected by federal, state, or local law.
03/01/2026
Full time
Technical Analyst I Staples is business to business. You're what binds us together. At Staples our Digital Solutions team is more than a traditional IT organization. We are a team of passionate, collaborative, Agile, inventive, customer-centric, results-oriented problem solvers. We are intellectually curious, love advancements in technology and seek to adapt technologies to drive Staples forward. We anticipate the needs of our customers and business partners, and deliver reliable, customer-centric technology services. If you want to be on the front lines, driving one of the greatest technology transformations of the 21st Century, you should join our team! Team Summary Staples' Technical Operations & Cloud Engineering Team provides resilient and efficient infrastructure for the business' applications as well as associated critical support of these platforms. We continuously maximize our value through optimizing our efficiencies, expanding abilities, improving agility, and skillsets of the team to best support evolving business requirements. Technology Operations and Cloud Engineering (TOCE) is responsible for the Architecture, Engineering, and Operations of Staples core IT infrastructure, network, telephony, and collaboration platforms. Additionally, the team supports Staples' eCommerce platforms and nearly 200 locations including corporate, sales offices, and supply chain facilities across North America as well as 1102 US Retail stores from a network and telephony perspective. What you'll be doing: This position will allow you to work with many technologies and vendors. Your primary focus will be supporting the Staples warehouse and annex buildings located in Idaho Falls, ID. Additional facilities will include Billings, MT as well as, the greater Montana area. This will include supporting the wired and wireless networks as well as providing day to day user support for pc's and printers. You will also be part of a project team providing remote support for large projects outside of Montana, projects led by a technical project manager. Along with your technical responsibilities, you will be given business administrative tasks related to network gear costs, optimizations, and reporting. Tasks you may be requested to do include the management of the spare gear asset pool, ensure support maintenance licenses for gear and printers are updated on their respective vendor portals, ensure internal compliancy that all network assets are accurately reflected in ServiceNow, and conduct annual audits to ensure all network diagrams are accurate. You may be called upon to assist in the development and planning of the annual Network, Printers, and PC refreshes for each site as appropriate. You will report to a remote manager based in Colorado and at times will work directly with a technical project manager while working on projects. This position will be onsite 5 days per week and 24/7 on call coverage rotation (approximately 1 week every 10 weeks). Typical support would include but not limited to: Network gear installation and configuration of Cisco routers and layer 2/3 switches. Extreme RF networks. Zebra, Kyocera printers, and multifunction devices. Work closely with 3rd party vendors for requesting quotes, writing purchase orders, and managing their work for projects. Assist in small to large project work for projects initiated by both Staples as well as 3 rd party vendors. Maintenance of all relevant infrastructure documentation within Word, Visio, Excel. Supporting local and remote associate's Windows 11 PC's. Supporting Apple Mac devices. Microsoft 365 support. Configuring and installing network printers. Adhering to Service Levels while working on support tickets in ServiceNow. What experience you bring to the table: Technical expertise in installations, configurations, maintenance of network equipment, services, and devices. Configuration, tuning, upgrading, and administration of infrastructure components. Evaluation of systems performance, capacity, and provides reports and recommendations to management. Troubleshooting and resolving PC / MAC related issues. Gathering business requirements and the development functional specifications, reviews with Technical Engineers to ensure business centric solutions are consistent with Staples network standards. Local site contact who managed implementations, provided post-implementation end-user support and maintenance. Collaboration with network/Wi-Fi vendors on new and updates to existing technology. Ability to handle moderately complex issues and problems and refers more complex issues to higher-level staff. Proven customer-centric service abilities. Oral and written communication skills. Can multiple-task and prioritize work to meet needs of the site and the project timelines. Strong written and verbal communication skills. Works well as part of a team and independently with general supervision. Excellent time and priority management skills. Competent oral and written communication skills. Interpersonal skills, ability to build collaborative relationships across multiple teams. Analytical thinking and planning skills. Schedule must be flexible during peak workload projects. Availability to work after hours and weekends to support major projects or stability issues as needed. Travel (day trips) in Missouri - 10% Travel - Possible other parts of the country for scheduled projects - 10% Must be available for scheduled 24/7 on call rotation approximately once every 10 weeks. Must have reliable transportation. Ability to lift and move computer equipment and printers. Basic Qualifications 0-2 years of experience with WAN, LAN, and Wireless technologies. 0-2 years' experience with Cisco routers and switches and Extreme Networks Wi-Fi. 3+ years of personal computer experience: PC software / hardware, Windows 10, Apple/Mac Microsoft Office 365 PC imaging & software deployment systems (SCCM) Apple/Mac imaging via JAMF Solid understanding of TCP/IP LAN and WAN networks Cisco stack and networking knowledge Good understanding of RF and security technologies What's needed- Preferred Qualifications Avaya/Cisco IP-tel / VOIP experience a plus Experience in supporting Distribution and Supply Chain/Warehousing infrastructure environments. BS or BA degree in computer science, business administration or related field or equivalent experience We Offer: Inclusive culture with associate-led Business Resource Groups Flexible PTO (22 days) and Holiday Schedule (7 observed paid holidays) Online and Retail Discounts, Company Match 401(k), Physical and Mental Health Wellness programs, and more! The salary range represents the expected compensation for this role at the time of posting. The specific base pay may be influenced by a variety of factors to include the candidate's experience, skill set, education, geography, business considerations, and internal equity. In addition to base pay, this role may be eligible for bonuses, or other forms of variable compensation. At Staples, "inclusion" is an action word. It represents what we do to ensure that all employees feel valued and supported to contribute to their fullest potential. When we operate inclusively, diversity naturally follows. This is why we work hard to foster an inclusive culture, as we seek employees with unique and varied perspectives and areas of expertise. The result is a better workplace and innovative thinking that helps us exceed our customers' expectations - through the power of the people behind our iconic brand. Staples is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, or any other basis protected by federal, state, or local law.
Technical Analyst I Staples is business to business. You're what binds us together. At Staples our Digital Solutions team is more than a traditional IT organization. We are a team of passionate, collaborative, Agile, inventive, customer-centric, results-oriented problem solvers. We are intellectually curious, love advancements in technology and seek to adapt technologies to drive Staples forward. We anticipate the needs of our customers and business partners, and deliver reliable, customer-centric technology services. If you want to be on the front lines, driving one of the greatest technology transformations of the 21st Century, you should join our team! Team Summary Staples' Technical Operations & Cloud Engineering Team provides resilient and efficient infrastructure for the business' applications as well as associated critical support of these platforms. We continuously maximize our value through optimizing our efficiencies, expanding abilities, improving agility, and skillsets of the team to best support evolving business requirements. Technology Operations and Cloud Engineering (TOCE) is responsible for the Architecture, Engineering, and Operations of Staples core IT infrastructure, network, telephony, and collaboration platforms. Additionally, the team supports Staples' eCommerce platforms and nearly 200 locations including corporate, sales offices, and supply chain facilities across North America as well as 1102 US Retail stores from a network and telephony perspective. What you'll be doing: This position will allow you to work with many technologies and vendors. Your primary focus will be supporting the Staples warehouse and annex buildings located in Idaho Falls, ID. Additional facilities will include Billings, MT as well as, the greater Montana area. This will include supporting the wired and wireless networks as well as providing day to day user support for pc's and printers. You will also be part of a project team providing remote support for large projects outside of Montana, projects led by a technical project manager. Along with your technical responsibilities, you will be given business administrative tasks related to network gear costs, optimizations, and reporting. Tasks you may be requested to do include the management of the spare gear asset pool, ensure support maintenance licenses for gear and printers are updated on their respective vendor portals, ensure internal compliancy that all network assets are accurately reflected in ServiceNow, and conduct annual audits to ensure all network diagrams are accurate. You may be called upon to assist in the development and planning of the annual Network, Printers, and PC refreshes for each site as appropriate. You will report to a remote manager based in Colorado and at times will work directly with a technical project manager while working on projects. This position will be onsite 5 days per week and 24/7 on call coverage rotation (approximately 1 week every 10 weeks). Typical support would include but not limited to: Network gear installation and configuration of Cisco routers and layer 2/3 switches. Extreme RF networks. Zebra, Kyocera printers, and multifunction devices. Work closely with 3rd party vendors for requesting quotes, writing purchase orders, and managing their work for projects. Assist in small to large project work for projects initiated by both Staples as well as 3 rd party vendors. Maintenance of all relevant infrastructure documentation within Word, Visio, Excel. Supporting local and remote associate's Windows 11 PC's. Supporting Apple Mac devices. Microsoft 365 support. Configuring and installing network printers. Adhering to Service Levels while working on support tickets in ServiceNow. What experience you bring to the table: Technical expertise in installations, configurations, maintenance of network equipment, services, and devices. Configuration, tuning, upgrading, and administration of infrastructure components. Evaluation of systems performance, capacity, and provides reports and recommendations to management. Troubleshooting and resolving PC / MAC related issues. Gathering business requirements and the development functional specifications, reviews with Technical Engineers to ensure business centric solutions are consistent with Staples network standards. Local site contact who managed implementations, provided post-implementation end-user support and maintenance. Collaboration with network/Wi-Fi vendors on new and updates to existing technology. Ability to handle moderately complex issues and problems and refers more complex issues to higher-level staff. Proven customer-centric service abilities. Oral and written communication skills. Can multiple-task and prioritize work to meet needs of the site and the project timelines. Strong written and verbal communication skills. Works well as part of a team and independently with general supervision. Excellent time and priority management skills. Competent oral and written communication skills. Interpersonal skills, ability to build collaborative relationships across multiple teams. Analytical thinking and planning skills. Schedule must be flexible during peak workload projects. Availability to work after hours and weekends to support major projects or stability issues as needed. Travel (day trips) in Missouri - 10% Travel - Possible other parts of the country for scheduled projects - 10% Must be available for scheduled 24/7 on call rotation approximately once every 10 weeks. Must have reliable transportation. Ability to lift and move computer equipment and printers. Basic Qualifications 0-2 years of experience with WAN, LAN, and Wireless technologies. 0-2 years' experience with Cisco routers and switches and Extreme Networks Wi-Fi. 3+ years of personal computer experience: PC software / hardware, Windows 10, Apple/Mac Microsoft Office 365 PC imaging & software deployment systems (SCCM) Apple/Mac imaging via JAMF Solid understanding of TCP/IP LAN and WAN networks Cisco stack and networking knowledge Good understanding of RF and security technologies What's needed- Preferred Qualifications Avaya/Cisco IP-tel / VOIP experience a plus Experience in supporting Distribution and Supply Chain/Warehousing infrastructure environments. BS or BA degree in computer science, business administration or related field or equivalent experience We Offer: Inclusive culture with associate-led Business Resource Groups Flexible PTO (22 days) and Holiday Schedule (7 observed paid holidays) Online and Retail Discounts, Company Match 401(k), Physical and Mental Health Wellness programs, and more! The salary range represents the expected compensation for this role at the time of posting. The specific base pay may be influenced by a variety of factors to include the candidate's experience, skill set, education, geography, business considerations, and internal equity. In addition to base pay, this role may be eligible for bonuses, or other forms of variable compensation. At Staples, "inclusion" is an action word. It represents what we do to ensure that all employees feel valued and supported to contribute to their fullest potential. When we operate inclusively, diversity naturally follows. This is why we work hard to foster an inclusive culture, as we seek employees with unique and varied perspectives and areas of expertise. The result is a better workplace and innovative thinking that helps us exceed our customers' expectations - through the power of the people behind our iconic brand. Staples is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, or any other basis protected by federal, state, or local law.
03/01/2026
Full time
Technical Analyst I Staples is business to business. You're what binds us together. At Staples our Digital Solutions team is more than a traditional IT organization. We are a team of passionate, collaborative, Agile, inventive, customer-centric, results-oriented problem solvers. We are intellectually curious, love advancements in technology and seek to adapt technologies to drive Staples forward. We anticipate the needs of our customers and business partners, and deliver reliable, customer-centric technology services. If you want to be on the front lines, driving one of the greatest technology transformations of the 21st Century, you should join our team! Team Summary Staples' Technical Operations & Cloud Engineering Team provides resilient and efficient infrastructure for the business' applications as well as associated critical support of these platforms. We continuously maximize our value through optimizing our efficiencies, expanding abilities, improving agility, and skillsets of the team to best support evolving business requirements. Technology Operations and Cloud Engineering (TOCE) is responsible for the Architecture, Engineering, and Operations of Staples core IT infrastructure, network, telephony, and collaboration platforms. Additionally, the team supports Staples' eCommerce platforms and nearly 200 locations including corporate, sales offices, and supply chain facilities across North America as well as 1102 US Retail stores from a network and telephony perspective. What you'll be doing: This position will allow you to work with many technologies and vendors. Your primary focus will be supporting the Staples warehouse and annex buildings located in Idaho Falls, ID. Additional facilities will include Billings, MT as well as, the greater Montana area. This will include supporting the wired and wireless networks as well as providing day to day user support for pc's and printers. You will also be part of a project team providing remote support for large projects outside of Montana, projects led by a technical project manager. Along with your technical responsibilities, you will be given business administrative tasks related to network gear costs, optimizations, and reporting. Tasks you may be requested to do include the management of the spare gear asset pool, ensure support maintenance licenses for gear and printers are updated on their respective vendor portals, ensure internal compliancy that all network assets are accurately reflected in ServiceNow, and conduct annual audits to ensure all network diagrams are accurate. You may be called upon to assist in the development and planning of the annual Network, Printers, and PC refreshes for each site as appropriate. You will report to a remote manager based in Colorado and at times will work directly with a technical project manager while working on projects. This position will be onsite 5 days per week and 24/7 on call coverage rotation (approximately 1 week every 10 weeks). Typical support would include but not limited to: Network gear installation and configuration of Cisco routers and layer 2/3 switches. Extreme RF networks. Zebra, Kyocera printers, and multifunction devices. Work closely with 3rd party vendors for requesting quotes, writing purchase orders, and managing their work for projects. Assist in small to large project work for projects initiated by both Staples as well as 3 rd party vendors. Maintenance of all relevant infrastructure documentation within Word, Visio, Excel. Supporting local and remote associate's Windows 11 PC's. Supporting Apple Mac devices. Microsoft 365 support. Configuring and installing network printers. Adhering to Service Levels while working on support tickets in ServiceNow. What experience you bring to the table: Technical expertise in installations, configurations, maintenance of network equipment, services, and devices. Configuration, tuning, upgrading, and administration of infrastructure components. Evaluation of systems performance, capacity, and provides reports and recommendations to management. Troubleshooting and resolving PC / MAC related issues. Gathering business requirements and the development functional specifications, reviews with Technical Engineers to ensure business centric solutions are consistent with Staples network standards. Local site contact who managed implementations, provided post-implementation end-user support and maintenance. Collaboration with network/Wi-Fi vendors on new and updates to existing technology. Ability to handle moderately complex issues and problems and refers more complex issues to higher-level staff. Proven customer-centric service abilities. Oral and written communication skills. Can multiple-task and prioritize work to meet needs of the site and the project timelines. Strong written and verbal communication skills. Works well as part of a team and independently with general supervision. Excellent time and priority management skills. Competent oral and written communication skills. Interpersonal skills, ability to build collaborative relationships across multiple teams. Analytical thinking and planning skills. Schedule must be flexible during peak workload projects. Availability to work after hours and weekends to support major projects or stability issues as needed. Travel (day trips) in Missouri - 10% Travel - Possible other parts of the country for scheduled projects - 10% Must be available for scheduled 24/7 on call rotation approximately once every 10 weeks. Must have reliable transportation. Ability to lift and move computer equipment and printers. Basic Qualifications 0-2 years of experience with WAN, LAN, and Wireless technologies. 0-2 years' experience with Cisco routers and switches and Extreme Networks Wi-Fi. 3+ years of personal computer experience: PC software / hardware, Windows 10, Apple/Mac Microsoft Office 365 PC imaging & software deployment systems (SCCM) Apple/Mac imaging via JAMF Solid understanding of TCP/IP LAN and WAN networks Cisco stack and networking knowledge Good understanding of RF and security technologies What's needed- Preferred Qualifications Avaya/Cisco IP-tel / VOIP experience a plus Experience in supporting Distribution and Supply Chain/Warehousing infrastructure environments. BS or BA degree in computer science, business administration or related field or equivalent experience We Offer: Inclusive culture with associate-led Business Resource Groups Flexible PTO (22 days) and Holiday Schedule (7 observed paid holidays) Online and Retail Discounts, Company Match 401(k), Physical and Mental Health Wellness programs, and more! The salary range represents the expected compensation for this role at the time of posting. The specific base pay may be influenced by a variety of factors to include the candidate's experience, skill set, education, geography, business considerations, and internal equity. In addition to base pay, this role may be eligible for bonuses, or other forms of variable compensation. At Staples, "inclusion" is an action word. It represents what we do to ensure that all employees feel valued and supported to contribute to their fullest potential. When we operate inclusively, diversity naturally follows. This is why we work hard to foster an inclusive culture, as we seek employees with unique and varied perspectives and areas of expertise. The result is a better workplace and innovative thinking that helps us exceed our customers' expectations - through the power of the people behind our iconic brand. Staples is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, or any other basis protected by federal, state, or local law.
Technical Analyst I Staples is business to business. You're what binds us together. At Staples our Digital Solutions team is more than a traditional IT organization. We are a team of passionate, collaborative, Agile, inventive, customer-centric, results-oriented problem solvers. We are intellectually curious, love advancements in technology and seek to adapt technologies to drive Staples forward. We anticipate the needs of our customers and business partners, and deliver reliable, customer-centric technology services. If you want to be on the front lines, driving one of the greatest technology transformations of the 21st Century, you should join our team! Team Summary Staples' Technical Operations & Cloud Engineering Team provides resilient and efficient infrastructure for the business' applications as well as associated critical support of these platforms. We continuously maximize our value through optimizing our efficiencies, expanding abilities, improving agility, and skillsets of the team to best support evolving business requirements. Technology Operations and Cloud Engineering (TOCE) is responsible for the Architecture, Engineering, and Operations of Staples core IT infrastructure, network, telephony, and collaboration platforms. Additionally, the team supports Staples' eCommerce platforms and nearly 200 locations including corporate, sales offices, and supply chain facilities across North America as well as 1102 US Retail stores from a network and telephony perspective. What you'll be doing: This position will allow you to work with many technologies and vendors. Your primary focus will be supporting the Staples warehouse and annex buildings located in Idaho Falls, ID. Additional facilities will include Billings, MT as well as, the greater Montana area. This will include supporting the wired and wireless networks as well as providing day to day user support for pc's and printers. You will also be part of a project team providing remote support for large projects outside of Montana, projects led by a technical project manager. Along with your technical responsibilities, you will be given business administrative tasks related to network gear costs, optimizations, and reporting. Tasks you may be requested to do include the management of the spare gear asset pool, ensure support maintenance licenses for gear and printers are updated on their respective vendor portals, ensure internal compliancy that all network assets are accurately reflected in ServiceNow, and conduct annual audits to ensure all network diagrams are accurate. You may be called upon to assist in the development and planning of the annual Network, Printers, and PC refreshes for each site as appropriate. You will report to a remote manager based in Colorado and at times will work directly with a technical project manager while working on projects. This position will be onsite 5 days per week and 24/7 on call coverage rotation (approximately 1 week every 10 weeks). Typical support would include but not limited to: Network gear installation and configuration of Cisco routers and layer 2/3 switches. Extreme RF networks. Zebra, Kyocera printers, and multifunction devices. Work closely with 3rd party vendors for requesting quotes, writing purchase orders, and managing their work for projects. Assist in small to large project work for projects initiated by both Staples as well as 3 rd party vendors. Maintenance of all relevant infrastructure documentation within Word, Visio, Excel. Supporting local and remote associate's Windows 11 PC's. Supporting Apple Mac devices. Microsoft 365 support. Configuring and installing network printers. Adhering to Service Levels while working on support tickets in ServiceNow. What experience you bring to the table: Technical expertise in installations, configurations, maintenance of network equipment, services, and devices. Configuration, tuning, upgrading, and administration of infrastructure components. Evaluation of systems performance, capacity, and provides reports and recommendations to management. Troubleshooting and resolving PC / MAC related issues. Gathering business requirements and the development functional specifications, reviews with Technical Engineers to ensure business centric solutions are consistent with Staples network standards. Local site contact who managed implementations, provided post-implementation end-user support and maintenance. Collaboration with network/Wi-Fi vendors on new and updates to existing technology. Ability to handle moderately complex issues and problems and refers more complex issues to higher-level staff. Proven customer-centric service abilities. Oral and written communication skills. Can multiple-task and prioritize work to meet needs of the site and the project timelines. Strong written and verbal communication skills. Works well as part of a team and independently with general supervision. Excellent time and priority management skills. Competent oral and written communication skills. Interpersonal skills, ability to build collaborative relationships across multiple teams. Analytical thinking and planning skills. Schedule must be flexible during peak workload projects. Availability to work after hours and weekends to support major projects or stability issues as needed. Travel (day trips) in Missouri - 10% Travel - Possible other parts of the country for scheduled projects - 10% Must be available for scheduled 24/7 on call rotation approximately once every 10 weeks. Must have reliable transportation. Ability to lift and move computer equipment and printers. Basic Qualifications 0-2 years of experience with WAN, LAN, and Wireless technologies. 0-2 years' experience with Cisco routers and switches and Extreme Networks Wi-Fi. 3+ years of personal computer experience: PC software / hardware, Windows 10, Apple/Mac Microsoft Office 365 PC imaging & software deployment systems (SCCM) Apple/Mac imaging via JAMF Solid understanding of TCP/IP LAN and WAN networks Cisco stack and networking knowledge Good understanding of RF and security technologies What's needed- Preferred Qualifications Avaya/Cisco IP-tel / VOIP experience a plus Experience in supporting Distribution and Supply Chain/Warehousing infrastructure environments. BS or BA degree in computer science, business administration or related field or equivalent experience We Offer: Inclusive culture with associate-led Business Resource Groups Flexible PTO (22 days) and Holiday Schedule (7 observed paid holidays) Online and Retail Discounts, Company Match 401(k), Physical and Mental Health Wellness programs, and more! The salary range represents the expected compensation for this role at the time of posting. The specific base pay may be influenced by a variety of factors to include the candidate's experience, skill set, education, geography, business considerations, and internal equity. In addition to base pay, this role may be eligible for bonuses, or other forms of variable compensation. At Staples, "inclusion" is an action word. It represents what we do to ensure that all employees feel valued and supported to contribute to their fullest potential. When we operate inclusively, diversity naturally follows. This is why we work hard to foster an inclusive culture, as we seek employees with unique and varied perspectives and areas of expertise. The result is a better workplace and innovative thinking that helps us exceed our customers' expectations - through the power of the people behind our iconic brand. Staples is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, or any other basis protected by federal, state, or local law.
03/01/2026
Full time
Technical Analyst I Staples is business to business. You're what binds us together. At Staples our Digital Solutions team is more than a traditional IT organization. We are a team of passionate, collaborative, Agile, inventive, customer-centric, results-oriented problem solvers. We are intellectually curious, love advancements in technology and seek to adapt technologies to drive Staples forward. We anticipate the needs of our customers and business partners, and deliver reliable, customer-centric technology services. If you want to be on the front lines, driving one of the greatest technology transformations of the 21st Century, you should join our team! Team Summary Staples' Technical Operations & Cloud Engineering Team provides resilient and efficient infrastructure for the business' applications as well as associated critical support of these platforms. We continuously maximize our value through optimizing our efficiencies, expanding abilities, improving agility, and skillsets of the team to best support evolving business requirements. Technology Operations and Cloud Engineering (TOCE) is responsible for the Architecture, Engineering, and Operations of Staples core IT infrastructure, network, telephony, and collaboration platforms. Additionally, the team supports Staples' eCommerce platforms and nearly 200 locations including corporate, sales offices, and supply chain facilities across North America as well as 1102 US Retail stores from a network and telephony perspective. What you'll be doing: This position will allow you to work with many technologies and vendors. Your primary focus will be supporting the Staples warehouse and annex buildings located in Idaho Falls, ID. Additional facilities will include Billings, MT as well as, the greater Montana area. This will include supporting the wired and wireless networks as well as providing day to day user support for pc's and printers. You will also be part of a project team providing remote support for large projects outside of Montana, projects led by a technical project manager. Along with your technical responsibilities, you will be given business administrative tasks related to network gear costs, optimizations, and reporting. Tasks you may be requested to do include the management of the spare gear asset pool, ensure support maintenance licenses for gear and printers are updated on their respective vendor portals, ensure internal compliancy that all network assets are accurately reflected in ServiceNow, and conduct annual audits to ensure all network diagrams are accurate. You may be called upon to assist in the development and planning of the annual Network, Printers, and PC refreshes for each site as appropriate. You will report to a remote manager based in Colorado and at times will work directly with a technical project manager while working on projects. This position will be onsite 5 days per week and 24/7 on call coverage rotation (approximately 1 week every 10 weeks). Typical support would include but not limited to: Network gear installation and configuration of Cisco routers and layer 2/3 switches. Extreme RF networks. Zebra, Kyocera printers, and multifunction devices. Work closely with 3rd party vendors for requesting quotes, writing purchase orders, and managing their work for projects. Assist in small to large project work for projects initiated by both Staples as well as 3 rd party vendors. Maintenance of all relevant infrastructure documentation within Word, Visio, Excel. Supporting local and remote associate's Windows 11 PC's. Supporting Apple Mac devices. Microsoft 365 support. Configuring and installing network printers. Adhering to Service Levels while working on support tickets in ServiceNow. What experience you bring to the table: Technical expertise in installations, configurations, maintenance of network equipment, services, and devices. Configuration, tuning, upgrading, and administration of infrastructure components. Evaluation of systems performance, capacity, and provides reports and recommendations to management. Troubleshooting and resolving PC / MAC related issues. Gathering business requirements and the development functional specifications, reviews with Technical Engineers to ensure business centric solutions are consistent with Staples network standards. Local site contact who managed implementations, provided post-implementation end-user support and maintenance. Collaboration with network/Wi-Fi vendors on new and updates to existing technology. Ability to handle moderately complex issues and problems and refers more complex issues to higher-level staff. Proven customer-centric service abilities. Oral and written communication skills. Can multiple-task and prioritize work to meet needs of the site and the project timelines. Strong written and verbal communication skills. Works well as part of a team and independently with general supervision. Excellent time and priority management skills. Competent oral and written communication skills. Interpersonal skills, ability to build collaborative relationships across multiple teams. Analytical thinking and planning skills. Schedule must be flexible during peak workload projects. Availability to work after hours and weekends to support major projects or stability issues as needed. Travel (day trips) in Missouri - 10% Travel - Possible other parts of the country for scheduled projects - 10% Must be available for scheduled 24/7 on call rotation approximately once every 10 weeks. Must have reliable transportation. Ability to lift and move computer equipment and printers. Basic Qualifications 0-2 years of experience with WAN, LAN, and Wireless technologies. 0-2 years' experience with Cisco routers and switches and Extreme Networks Wi-Fi. 3+ years of personal computer experience: PC software / hardware, Windows 10, Apple/Mac Microsoft Office 365 PC imaging & software deployment systems (SCCM) Apple/Mac imaging via JAMF Solid understanding of TCP/IP LAN and WAN networks Cisco stack and networking knowledge Good understanding of RF and security technologies What's needed- Preferred Qualifications Avaya/Cisco IP-tel / VOIP experience a plus Experience in supporting Distribution and Supply Chain/Warehousing infrastructure environments. BS or BA degree in computer science, business administration or related field or equivalent experience We Offer: Inclusive culture with associate-led Business Resource Groups Flexible PTO (22 days) and Holiday Schedule (7 observed paid holidays) Online and Retail Discounts, Company Match 401(k), Physical and Mental Health Wellness programs, and more! The salary range represents the expected compensation for this role at the time of posting. The specific base pay may be influenced by a variety of factors to include the candidate's experience, skill set, education, geography, business considerations, and internal equity. In addition to base pay, this role may be eligible for bonuses, or other forms of variable compensation. At Staples, "inclusion" is an action word. It represents what we do to ensure that all employees feel valued and supported to contribute to their fullest potential. When we operate inclusively, diversity naturally follows. This is why we work hard to foster an inclusive culture, as we seek employees with unique and varied perspectives and areas of expertise. The result is a better workplace and innovative thinking that helps us exceed our customers' expectations - through the power of the people behind our iconic brand. Staples is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, or any other basis protected by federal, state, or local law.
Technical Analyst I Staples is business to business. You're what binds us together. At Staples our Digital Solutions team is more than a traditional IT organization. We are a team of passionate, collaborative, Agile, inventive, customer-centric, results-oriented problem solvers. We are intellectually curious, love advancements in technology and seek to adapt technologies to drive Staples forward. We anticipate the needs of our customers and business partners, and deliver reliable, customer-centric technology services. If you want to be on the front lines, driving one of the greatest technology transformations of the 21st Century, you should join our team! Team Summary Staples' Technical Operations & Cloud Engineering Team provides resilient and efficient infrastructure for the business' applications as well as associated critical support of these platforms. We continuously maximize our value through optimizing our efficiencies, expanding abilities, improving agility, and skillsets of the team to best support evolving business requirements. Technology Operations and Cloud Engineering (TOCE) is responsible for the Architecture, Engineering, and Operations of Staples core IT infrastructure, network, telephony, and collaboration platforms. Additionally, the team supports Staples' eCommerce platforms and nearly 200 locations including corporate, sales offices, and supply chain facilities across North America as well as 1102 US Retail stores from a network and telephony perspective. What you'll be doing: This position will allow you to work with many technologies and vendors. Your primary focus will be supporting the Staples warehouse and annex buildings located in Idaho Falls, ID. Additional facilities will include Billings, MT as well as, the greater Montana area. This will include supporting the wired and wireless networks as well as providing day to day user support for pc's and printers. You will also be part of a project team providing remote support for large projects outside of Montana, projects led by a technical project manager. Along with your technical responsibilities, you will be given business administrative tasks related to network gear costs, optimizations, and reporting. Tasks you may be requested to do include the management of the spare gear asset pool, ensure support maintenance licenses for gear and printers are updated on their respective vendor portals, ensure internal compliancy that all network assets are accurately reflected in ServiceNow, and conduct annual audits to ensure all network diagrams are accurate. You may be called upon to assist in the development and planning of the annual Network, Printers, and PC refreshes for each site as appropriate. You will report to a remote manager based in Colorado and at times will work directly with a technical project manager while working on projects. This position will be onsite 5 days per week and 24/7 on call coverage rotation (approximately 1 week every 10 weeks). Typical support would include but not limited to: Network gear installation and configuration of Cisco routers and layer 2/3 switches. Extreme RF networks. Zebra, Kyocera printers, and multifunction devices. Work closely with 3rd party vendors for requesting quotes, writing purchase orders, and managing their work for projects. Assist in small to large project work for projects initiated by both Staples as well as 3 rd party vendors. Maintenance of all relevant infrastructure documentation within Word, Visio, Excel. Supporting local and remote associate's Windows 11 PC's. Supporting Apple Mac devices. Microsoft 365 support. Configuring and installing network printers. Adhering to Service Levels while working on support tickets in ServiceNow. What experience you bring to the table: Technical expertise in installations, configurations, maintenance of network equipment, services, and devices. Configuration, tuning, upgrading, and administration of infrastructure components. Evaluation of systems performance, capacity, and provides reports and recommendations to management. Troubleshooting and resolving PC / MAC related issues. Gathering business requirements and the development functional specifications, reviews with Technical Engineers to ensure business centric solutions are consistent with Staples network standards. Local site contact who managed implementations, provided post-implementation end-user support and maintenance. Collaboration with network/Wi-Fi vendors on new and updates to existing technology. Ability to handle moderately complex issues and problems and refers more complex issues to higher-level staff. Proven customer-centric service abilities. Oral and written communication skills. Can multiple-task and prioritize work to meet needs of the site and the project timelines. Strong written and verbal communication skills. Works well as part of a team and independently with general supervision. Excellent time and priority management skills. Competent oral and written communication skills. Interpersonal skills, ability to build collaborative relationships across multiple teams. Analytical thinking and planning skills. Schedule must be flexible during peak workload projects. Availability to work after hours and weekends to support major projects or stability issues as needed. Travel (day trips) in Missouri - 10% Travel - Possible other parts of the country for scheduled projects - 10% Must be available for scheduled 24/7 on call rotation approximately once every 10 weeks. Must have reliable transportation. Ability to lift and move computer equipment and printers. Basic Qualifications 0-2 years of experience with WAN, LAN, and Wireless technologies. 0-2 years' experience with Cisco routers and switches and Extreme Networks Wi-Fi. 3+ years of personal computer experience: PC software / hardware, Windows 10, Apple/Mac Microsoft Office 365 PC imaging & software deployment systems (SCCM) Apple/Mac imaging via JAMF Solid understanding of TCP/IP LAN and WAN networks Cisco stack and networking knowledge Good understanding of RF and security technologies What's needed- Preferred Qualifications Avaya/Cisco IP-tel / VOIP experience a plus Experience in supporting Distribution and Supply Chain/Warehousing infrastructure environments. BS or BA degree in computer science, business administration or related field or equivalent experience We Offer: Inclusive culture with associate-led Business Resource Groups Flexible PTO (22 days) and Holiday Schedule (7 observed paid holidays) Online and Retail Discounts, Company Match 401(k), Physical and Mental Health Wellness programs, and more! The salary range represents the expected compensation for this role at the time of posting. The specific base pay may be influenced by a variety of factors to include the candidate's experience, skill set, education, geography, business considerations, and internal equity. In addition to base pay, this role may be eligible for bonuses, or other forms of variable compensation. At Staples, "inclusion" is an action word. It represents what we do to ensure that all employees feel valued and supported to contribute to their fullest potential. When we operate inclusively, diversity naturally follows. This is why we work hard to foster an inclusive culture, as we seek employees with unique and varied perspectives and areas of expertise. The result is a better workplace and innovative thinking that helps us exceed our customers' expectations - through the power of the people behind our iconic brand. Staples is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, or any other basis protected by federal, state, or local law.
03/01/2026
Full time
Technical Analyst I Staples is business to business. You're what binds us together. At Staples our Digital Solutions team is more than a traditional IT organization. We are a team of passionate, collaborative, Agile, inventive, customer-centric, results-oriented problem solvers. We are intellectually curious, love advancements in technology and seek to adapt technologies to drive Staples forward. We anticipate the needs of our customers and business partners, and deliver reliable, customer-centric technology services. If you want to be on the front lines, driving one of the greatest technology transformations of the 21st Century, you should join our team! Team Summary Staples' Technical Operations & Cloud Engineering Team provides resilient and efficient infrastructure for the business' applications as well as associated critical support of these platforms. We continuously maximize our value through optimizing our efficiencies, expanding abilities, improving agility, and skillsets of the team to best support evolving business requirements. Technology Operations and Cloud Engineering (TOCE) is responsible for the Architecture, Engineering, and Operations of Staples core IT infrastructure, network, telephony, and collaboration platforms. Additionally, the team supports Staples' eCommerce platforms and nearly 200 locations including corporate, sales offices, and supply chain facilities across North America as well as 1102 US Retail stores from a network and telephony perspective. What you'll be doing: This position will allow you to work with many technologies and vendors. Your primary focus will be supporting the Staples warehouse and annex buildings located in Idaho Falls, ID. Additional facilities will include Billings, MT as well as, the greater Montana area. This will include supporting the wired and wireless networks as well as providing day to day user support for pc's and printers. You will also be part of a project team providing remote support for large projects outside of Montana, projects led by a technical project manager. Along with your technical responsibilities, you will be given business administrative tasks related to network gear costs, optimizations, and reporting. Tasks you may be requested to do include the management of the spare gear asset pool, ensure support maintenance licenses for gear and printers are updated on their respective vendor portals, ensure internal compliancy that all network assets are accurately reflected in ServiceNow, and conduct annual audits to ensure all network diagrams are accurate. You may be called upon to assist in the development and planning of the annual Network, Printers, and PC refreshes for each site as appropriate. You will report to a remote manager based in Colorado and at times will work directly with a technical project manager while working on projects. This position will be onsite 5 days per week and 24/7 on call coverage rotation (approximately 1 week every 10 weeks). Typical support would include but not limited to: Network gear installation and configuration of Cisco routers and layer 2/3 switches. Extreme RF networks. Zebra, Kyocera printers, and multifunction devices. Work closely with 3rd party vendors for requesting quotes, writing purchase orders, and managing their work for projects. Assist in small to large project work for projects initiated by both Staples as well as 3 rd party vendors. Maintenance of all relevant infrastructure documentation within Word, Visio, Excel. Supporting local and remote associate's Windows 11 PC's. Supporting Apple Mac devices. Microsoft 365 support. Configuring and installing network printers. Adhering to Service Levels while working on support tickets in ServiceNow. What experience you bring to the table: Technical expertise in installations, configurations, maintenance of network equipment, services, and devices. Configuration, tuning, upgrading, and administration of infrastructure components. Evaluation of systems performance, capacity, and provides reports and recommendations to management. Troubleshooting and resolving PC / MAC related issues. Gathering business requirements and the development functional specifications, reviews with Technical Engineers to ensure business centric solutions are consistent with Staples network standards. Local site contact who managed implementations, provided post-implementation end-user support and maintenance. Collaboration with network/Wi-Fi vendors on new and updates to existing technology. Ability to handle moderately complex issues and problems and refers more complex issues to higher-level staff. Proven customer-centric service abilities. Oral and written communication skills. Can multiple-task and prioritize work to meet needs of the site and the project timelines. Strong written and verbal communication skills. Works well as part of a team and independently with general supervision. Excellent time and priority management skills. Competent oral and written communication skills. Interpersonal skills, ability to build collaborative relationships across multiple teams. Analytical thinking and planning skills. Schedule must be flexible during peak workload projects. Availability to work after hours and weekends to support major projects or stability issues as needed. Travel (day trips) in Missouri - 10% Travel - Possible other parts of the country for scheduled projects - 10% Must be available for scheduled 24/7 on call rotation approximately once every 10 weeks. Must have reliable transportation. Ability to lift and move computer equipment and printers. Basic Qualifications 0-2 years of experience with WAN, LAN, and Wireless technologies. 0-2 years' experience with Cisco routers and switches and Extreme Networks Wi-Fi. 3+ years of personal computer experience: PC software / hardware, Windows 10, Apple/Mac Microsoft Office 365 PC imaging & software deployment systems (SCCM) Apple/Mac imaging via JAMF Solid understanding of TCP/IP LAN and WAN networks Cisco stack and networking knowledge Good understanding of RF and security technologies What's needed- Preferred Qualifications Avaya/Cisco IP-tel / VOIP experience a plus Experience in supporting Distribution and Supply Chain/Warehousing infrastructure environments. BS or BA degree in computer science, business administration or related field or equivalent experience We Offer: Inclusive culture with associate-led Business Resource Groups Flexible PTO (22 days) and Holiday Schedule (7 observed paid holidays) Online and Retail Discounts, Company Match 401(k), Physical and Mental Health Wellness programs, and more! The salary range represents the expected compensation for this role at the time of posting. The specific base pay may be influenced by a variety of factors to include the candidate's experience, skill set, education, geography, business considerations, and internal equity. In addition to base pay, this role may be eligible for bonuses, or other forms of variable compensation. At Staples, "inclusion" is an action word. It represents what we do to ensure that all employees feel valued and supported to contribute to their fullest potential. When we operate inclusively, diversity naturally follows. This is why we work hard to foster an inclusive culture, as we seek employees with unique and varied perspectives and areas of expertise. The result is a better workplace and innovative thinking that helps us exceed our customers' expectations - through the power of the people behind our iconic brand. Staples is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, or any other basis protected by federal, state, or local law.
AI Applications Engineer Business Affairs: University IT (UIT), Redwood City, California, United States Information Technology Services Sep 08, 2025 Post Date 107213 Requisition # Job Purpose Are you an experienced AI/GenAI engineer who loves shipping real systems? Join Stanford's Enterprise Technology team to design, implement, and support AI solutions across university use cases. In this role, you will influence strategic direction, requirements, and architecture for AI driven information systems, incorporating new capabilities (LLMs, RAG, agentic frameworks, MLOps) to improve workflow, efficiency, and decision-making. You may serve as the technical lead for specific AI tracks and interrelated applications. This role blends hands-on engineering with mentorship and thought leadership. You will prototype and productionize-presenting proofs of concept, demoing solutions to stakeholders, and partnering with project managers, technical managers, architects, security, infrastructure, and application teams(ServiceNow, Salesforce, Oracle Financials, etc.) Core Duties: AI/ML System Implementation & Integration: Translate requirements into well-engineered components (pipelines, vector stores, prompt/agent logic, evaluation hooks) and implement them in partnership with the platform/architecture team. Application & Agent Development: Build and maintain LLM-based agents/services that securely call enterprise tools (ServiceNow, Salesforce, Oracle, etc.) using approved APIs and tool-calling frameworks. Create lightweight internal SDKs/utilities where needed. RAG & Search Enablement: Configure and optimize RAG workflows (chunking, embeddings, metadata filters) and integrate with existing search/vector infrastructure-escalating architecture changes to designated architects. MLOps & SDLC Practices: Follow and improve team standards for CI/CD, testing, prompt/model versioning, and observability. Own feature delivery through dev/test/prod, coordinating with release managers. Governance, Security & Compliance: Apply established guardrails (PII redaction, policy checks, access controls). Partner with InfoSec and architects to close gaps; document decisions and risks. Metrics & Reporting: Instrument services with KPIs (latency, cost, accuracy/quality) and build lightweight dashboards. Deep BI/reporting not primary. Documentation & Communication: Write clear technical docs (APIs, workflows, runbooks), user stories, and acceptance criteria. Support and sometimes lead UAT/test activities. Collaboration & Mentorship: Facilitate working sessions with stakeholders; mentor junior engineers through code reviews and pair programming; provide concise updates and risk flags. Education & Experience: Bachelor's degree and eight years of relevant experience or a combination of education and relevant experience. Required Knowledge, Skills, and Abilities: Agent/Agentic Framework Experience: Built and shipped at least one production LLM agent or agentic workflow using frameworks such as LangGraph, LangChain, CrewAI/AutoGen, Google Agent Builder/Vertex AI Agents (or equivalent). Able to explain tool selection, orchestration logic, and post deployment support. Proven Delivery: Implemented 3+ AI/ML projects and 2+ GenAI/LLM projects in production, with operational support (monitoring, tuning, incident response). Projects should serve sizable user populations and demonstrate measurable efficiency gains. Strong understanding of AI/ML concepts (LLMs/transformers and classical ML) and experience designing, developing, testing, and deploying AI-driven applications. Programming Expertise: Python (primary) plus experience with Node.js/Next.js/React/TypeScript and Java; demonstrated ability to quickly learn new tools/frameworks. Experience with cloud AI stacks (e.g., Google Vertex AI, AWS Bedrock, Azure OpenAI) and vector/search technologies (Pinecone, Elastic/OpenSearch, FAISS, Milvus, etc.). Knowledge of data design/architecture, relational and NoSQL databases, and data modeling. Thorough understanding of SDLC, MLOps, and quality control practices. Ability to define/solve logical problems for highly technical applications; strong problem-solving and systematic troubleshooting skills. Excellent communication, listening, negotiation, and conflict resolution skills; ability to bridge functional and technical resources. Desired Knowledge, Skills, and Abilities: MLOps Tooling: MLflow, Kubeflow, Vertex Pipelines, SageMaker Pipelines; LangSmith/PromptLayer/Weights & Biases. Open Source Savvy: Experience working with, customizing, and improving open-source solutions; comfortable contributing fixes/features upstream. Rapid Tech Adoption: Demonstrated ability to pick up a new technology/framework quickly and deliver production value with it. GenAI Frameworks: LangChain, LlamaIndex, DSPy, Haystack, LangGraph, Agent Engine, Google ADK, AWS AgentCore, CrewAI/AutoGen. Security & Governance: Implementing AI guardrails, red-teaming, and policy enforcement frameworks. Enterprise Integrations: ServiceNow, Salesforce, Oracle Financials, or others. UI Development: React/Next.js/Tailwind for internal tools. Prompt engineering at scale: Structured prompts (JSON/function-calling), templates, version control; automated/offline & online evals (rubrics, hallucination/bias checks, A/B tests, golden sets). Parameter efficient fine tuning (LoRA/QLoRA/adapters), supervised instruction tuning; hosting open weight models (Llama/Mistral/Qwen) with vLLM/TGI/Ollama. Safety/guardrails frameworks (Guardrails.ai, NeMo Guardrails, Azure/AWS safety filters) and jailbreak/drift detection. Hybrid search & reranking (BM25+dense, Cohere/Voyage/Jina rerankers), synthetic data generation, provenance/watermarking. Telemetry & governance: prompt/model drift monitoring, policy as code, audit logging, red teaming playbooks. Certifications and Licenses: Required: One of (or equivalent experience with): Google/AWS/Azure ML/AI certifications or strong demonstrable portfolio of production AI systems. Physical Requirements : Constantly perform desk-based computer tasks. Frequently sit, grasp lightly/fine manipulation. Occasionally stand/walk, writing by hand. Rarely use a telephone, lift/carry/push/pull objects that weigh up to 10 pounds. Consistent with its obligations under the law, the University will provide reasonable accommodations to applicants and employees with disabilities. Applicants requiring a reasonable accommodation for any part of the application or hiring process should contact Stanford University Human Resources by submitting a contact form . Working Conditions: May work extended hours, evenings, and weekends. Work Standards: Interpersonal Skills: Demonstrates the ability to work well with Stanford colleagues and clients and with external organizations. Promote Culture of Safety: Demonstrates commitment to personal responsibility and value for safety; communicates safety concerns; uses and promotes safe behaviors based on training and lessons learned. Subject to and expected to stay in sync with all applicable University policies and procedures, including but not limited to the personnel policies and other policies found in Stanford's Administrative Guide, . The expected pay range for this position is $169,728 to $190,000 per annum. Stanford University provides pay ranges representing its good faith estimate of what the university reasonably expects to pay for a position. The pay offered to a selected candidate will be determined based on factors such as (but not limited to) the scope and responsibilities of the position, the qualifications of the selected candidate, departmental budget availability, internal equity, geographic location and external market pay for comparable jobs. At Stanford University, base pay represents only one aspect of the comprehensive rewards package. The Cardinal at Work website ( ) provides detailed information on Stanford's extensive range of benefits and rewards offered to employees. Specifics about the rewards package for this position may be discussed during the hiring process. Why Stanford is for You: Stanford University has revolutionized the way we live and enrich the world. Supporting this mission is our diverse and dedicated 17,000 staff. We seek talent driven to impact the future of our legacy. Our culture and unique perks empower you with: Freedom to grow. We offer career development programs, tuition reimbursement, or audit a course. Join a TedTalk, film screening, or listen to a renowned author or global leader speak. A caring culture. We provide superb retirement plans, generous time-off, and family care resources. A healthier you. Climb our rock wall, or choose from hundreds of health or fitness classes at our world-class exercise facilities. We also provide excellent health care benefits. Discovery and fun. Stroll through historic sculptures, trails, and museums. Enviable resources. Enjoy free commuter programs, ridesharing incentives, discounts, and more. Redwood City. Our new Stanford Redwood City campus, opened in 2019, will be the workplace for approximately 2 . click apply for full job details
01/14/2026
Full time
AI Applications Engineer Business Affairs: University IT (UIT), Redwood City, California, United States Information Technology Services Sep 08, 2025 Post Date 107213 Requisition # Job Purpose Are you an experienced AI/GenAI engineer who loves shipping real systems? Join Stanford's Enterprise Technology team to design, implement, and support AI solutions across university use cases. In this role, you will influence strategic direction, requirements, and architecture for AI driven information systems, incorporating new capabilities (LLMs, RAG, agentic frameworks, MLOps) to improve workflow, efficiency, and decision-making. You may serve as the technical lead for specific AI tracks and interrelated applications. This role blends hands-on engineering with mentorship and thought leadership. You will prototype and productionize-presenting proofs of concept, demoing solutions to stakeholders, and partnering with project managers, technical managers, architects, security, infrastructure, and application teams(ServiceNow, Salesforce, Oracle Financials, etc.) Core Duties: AI/ML System Implementation & Integration: Translate requirements into well-engineered components (pipelines, vector stores, prompt/agent logic, evaluation hooks) and implement them in partnership with the platform/architecture team. Application & Agent Development: Build and maintain LLM-based agents/services that securely call enterprise tools (ServiceNow, Salesforce, Oracle, etc.) using approved APIs and tool-calling frameworks. Create lightweight internal SDKs/utilities where needed. RAG & Search Enablement: Configure and optimize RAG workflows (chunking, embeddings, metadata filters) and integrate with existing search/vector infrastructure-escalating architecture changes to designated architects. MLOps & SDLC Practices: Follow and improve team standards for CI/CD, testing, prompt/model versioning, and observability. Own feature delivery through dev/test/prod, coordinating with release managers. Governance, Security & Compliance: Apply established guardrails (PII redaction, policy checks, access controls). Partner with InfoSec and architects to close gaps; document decisions and risks. Metrics & Reporting: Instrument services with KPIs (latency, cost, accuracy/quality) and build lightweight dashboards. Deep BI/reporting not primary. Documentation & Communication: Write clear technical docs (APIs, workflows, runbooks), user stories, and acceptance criteria. Support and sometimes lead UAT/test activities. Collaboration & Mentorship: Facilitate working sessions with stakeholders; mentor junior engineers through code reviews and pair programming; provide concise updates and risk flags. Education & Experience: Bachelor's degree and eight years of relevant experience or a combination of education and relevant experience. Required Knowledge, Skills, and Abilities: Agent/Agentic Framework Experience: Built and shipped at least one production LLM agent or agentic workflow using frameworks such as LangGraph, LangChain, CrewAI/AutoGen, Google Agent Builder/Vertex AI Agents (or equivalent). Able to explain tool selection, orchestration logic, and post deployment support. Proven Delivery: Implemented 3+ AI/ML projects and 2+ GenAI/LLM projects in production, with operational support (monitoring, tuning, incident response). Projects should serve sizable user populations and demonstrate measurable efficiency gains. Strong understanding of AI/ML concepts (LLMs/transformers and classical ML) and experience designing, developing, testing, and deploying AI-driven applications. Programming Expertise: Python (primary) plus experience with Node.js/Next.js/React/TypeScript and Java; demonstrated ability to quickly learn new tools/frameworks. Experience with cloud AI stacks (e.g., Google Vertex AI, AWS Bedrock, Azure OpenAI) and vector/search technologies (Pinecone, Elastic/OpenSearch, FAISS, Milvus, etc.). Knowledge of data design/architecture, relational and NoSQL databases, and data modeling. Thorough understanding of SDLC, MLOps, and quality control practices. Ability to define/solve logical problems for highly technical applications; strong problem-solving and systematic troubleshooting skills. Excellent communication, listening, negotiation, and conflict resolution skills; ability to bridge functional and technical resources. Desired Knowledge, Skills, and Abilities: MLOps Tooling: MLflow, Kubeflow, Vertex Pipelines, SageMaker Pipelines; LangSmith/PromptLayer/Weights & Biases. Open Source Savvy: Experience working with, customizing, and improving open-source solutions; comfortable contributing fixes/features upstream. Rapid Tech Adoption: Demonstrated ability to pick up a new technology/framework quickly and deliver production value with it. GenAI Frameworks: LangChain, LlamaIndex, DSPy, Haystack, LangGraph, Agent Engine, Google ADK, AWS AgentCore, CrewAI/AutoGen. Security & Governance: Implementing AI guardrails, red-teaming, and policy enforcement frameworks. Enterprise Integrations: ServiceNow, Salesforce, Oracle Financials, or others. UI Development: React/Next.js/Tailwind for internal tools. Prompt engineering at scale: Structured prompts (JSON/function-calling), templates, version control; automated/offline & online evals (rubrics, hallucination/bias checks, A/B tests, golden sets). Parameter efficient fine tuning (LoRA/QLoRA/adapters), supervised instruction tuning; hosting open weight models (Llama/Mistral/Qwen) with vLLM/TGI/Ollama. Safety/guardrails frameworks (Guardrails.ai, NeMo Guardrails, Azure/AWS safety filters) and jailbreak/drift detection. Hybrid search & reranking (BM25+dense, Cohere/Voyage/Jina rerankers), synthetic data generation, provenance/watermarking. Telemetry & governance: prompt/model drift monitoring, policy as code, audit logging, red teaming playbooks. Certifications and Licenses: Required: One of (or equivalent experience with): Google/AWS/Azure ML/AI certifications or strong demonstrable portfolio of production AI systems. Physical Requirements : Constantly perform desk-based computer tasks. Frequently sit, grasp lightly/fine manipulation. Occasionally stand/walk, writing by hand. Rarely use a telephone, lift/carry/push/pull objects that weigh up to 10 pounds. Consistent with its obligations under the law, the University will provide reasonable accommodations to applicants and employees with disabilities. Applicants requiring a reasonable accommodation for any part of the application or hiring process should contact Stanford University Human Resources by submitting a contact form . Working Conditions: May work extended hours, evenings, and weekends. Work Standards: Interpersonal Skills: Demonstrates the ability to work well with Stanford colleagues and clients and with external organizations. Promote Culture of Safety: Demonstrates commitment to personal responsibility and value for safety; communicates safety concerns; uses and promotes safe behaviors based on training and lessons learned. Subject to and expected to stay in sync with all applicable University policies and procedures, including but not limited to the personnel policies and other policies found in Stanford's Administrative Guide, . The expected pay range for this position is $169,728 to $190,000 per annum. Stanford University provides pay ranges representing its good faith estimate of what the university reasonably expects to pay for a position. The pay offered to a selected candidate will be determined based on factors such as (but not limited to) the scope and responsibilities of the position, the qualifications of the selected candidate, departmental budget availability, internal equity, geographic location and external market pay for comparable jobs. At Stanford University, base pay represents only one aspect of the comprehensive rewards package. The Cardinal at Work website ( ) provides detailed information on Stanford's extensive range of benefits and rewards offered to employees. Specifics about the rewards package for this position may be discussed during the hiring process. Why Stanford is for You: Stanford University has revolutionized the way we live and enrich the world. Supporting this mission is our diverse and dedicated 17,000 staff. We seek talent driven to impact the future of our legacy. Our culture and unique perks empower you with: Freedom to grow. We offer career development programs, tuition reimbursement, or audit a course. Join a TedTalk, film screening, or listen to a renowned author or global leader speak. A caring culture. We provide superb retirement plans, generous time-off, and family care resources. A healthier you. Climb our rock wall, or choose from hundreds of health or fitness classes at our world-class exercise facilities. We also provide excellent health care benefits. Discovery and fun. Stroll through historic sculptures, trails, and museums. Enviable resources. Enjoy free commuter programs, ridesharing incentives, discounts, and more. Redwood City. Our new Stanford Redwood City campus, opened in 2019, will be the workplace for approximately 2 . click apply for full job details