Amazon Data Services, Inc.
Herndon, Virginia
AWS Infrastructure Services owns the design, planning, delivery, and operation of all AWS global infrastructure. In other words, we're the people who keep the cloud running. We support all AWS data centers and all of the servers, storage, networking, power, and cooling equipment that ensure our customers have continual access to the innovation they rely on. We work on the most challenging problems, with thousands of variables impacting the supply chain - and we're looking for talented people who want to help. You'll join a diverse team of software, hardware, and network engineers, supply chain specialists, security experts, operations managers, and other vital roles. You'll collaborate with people across AWS to help us deliver the highest standards for safety and security while providing seemingly infinite capacity at the lowest possible cost for our customers. And you'll experience an inclusive culture that welcomes bold ideas and empowers you to own them to completion. Amazon Web Services is hiring a Product Lifecycle Electrical Engineer with Medium Voltage Switchgear and/or Medium Voltage Transformer experience for our Electrical Products and Services team. The Electrical Products and Services Team is a AWS's Data Center Engineering global engineering team, responsible for the design and continuous innovation for products used within our rapidly expanding data center footprint. The Electrical Products and Services team works to design and develop resilient, cost-effective electrical distribution products and systems. As an engineer at Amazon, we are responsible for achieving world class uptime for our customers. We drive continuous advancements and improvements with our designs and communicate technical direction to Senior Leadership. We seek new ways to enhance the reliability, scalability, and cost effectiveness of our engineering designs. As an engineer at Amazon, you can design, innovate, and improve the products our customers rely on. Amazon offers a fast-paced, fun, and exciting work environment. We continue to grow at exponential rates and are looking for individuals that can support our speed to market, enjoy a challenge, and have a desire for professional growth and continuous learning experiences. Amazon's work environment is unique in every aspect and offers an exceptional opportunity for the right candidate. If you are a natural leader, smart and worked with high performing team of engineers that enjoys working with complex problems we want you! At Amazon, you will be responsible for working on product designs and supporting our wide variety of customers. Great ideas are encouraged and supported. Ingenuity is the main mechanism which supports our focus on quality, speed, and cost. At Amazon, teamwork is absolutely necessary for us to accomplish our goals. You must be able to work within a team and depend on others to accomplish the required work. As a product engineer at Amazon, you will be working with other internal groups as well as external groups including engineering service providers, manufacturers, vendors, inspectors, third party testing labs and contractors. Amazon has a global presence. Travel will be necessary but shouldn't be more than 30%. International support will be part of the job, and some international travel may be necessary. Your contribution could consist of leading international projects and could require developing engineering information packages. An understanding of international electrical product design requirements is helpful but not necessary. Key job responsibilities Work with internal partner teams to solicit customer input and define design requirements for product design. • Lead new product design, development and qualification of critical electrical power distribution equipment for AWS datacenters with primary focus on MV switchgear and transformers as well as connecting dependencies with LV switchgear and power distribution. • Develop Capex and Opex spending budgets taking into account development costs with vendors, prototyping needs, testing and specialized tooling requirements. • Work with global suppliers and manufacturers to specify appropriate electrical equipment and components, ensuring tier 2-3 supply chain resiliency. • Ensure compliance with UL, CSA, IEC and federal, state and municipal requirements and building codes across different countries through appropriate levels of testing. • Validate design through prototype, pre-production and first-of-kind builds, conducting DFx and value engineering analysis through each step and updating design and documentation. • Work with field engineering and commissioning teams to properly test and validate installation, operation, and performance of electrical products. • Ability to provide support for manufacturing activities for the new products on concurrent projects in multiple geographical locations. • Be a leader within the product development team as well as within internal and external teams that support the data center. BASIC QUALIFICATIONS - 6+ years of data center design, construction, operations, or facility maintenance experience - Bachelor's degree in Engineering or a related field - Knowledge of critical data center mechanical and electrical equipment - Experience developing solutions and executing plans on complex projects - Experience in industrial or commercial engineering in mission critical facilities including but not limited to: data centers, power generation or oil and gas facilities - Experience researching new designs, technologies, and construction methods of data center equipment and facilities PREFERRED QUALIFICATIONS - Professional Engineering or Architectural License - Knowledge of building codes and regulations for your region - Experience carrying design concepts through exploration, development, and into deployment or mass production - Experience reading, interpreting, and creating construction drawings, specifications, and submittal documents - Master's degree in Electrical Engineering or a related field Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status. Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner. The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at . USA, OH, Columbus - 136 800.00 USD annually USA, TX, Austin - 136 800.00 USD annually USA, VA, Herndon - 136 800.00 USD annually
AWS Infrastructure Services owns the design, planning, delivery, and operation of all AWS global infrastructure. In other words, we're the people who keep the cloud running. We support all AWS data centers and all of the servers, storage, networking, power, and cooling equipment that ensure our customers have continual access to the innovation they rely on. We work on the most challenging problems, with thousands of variables impacting the supply chain - and we're looking for talented people who want to help. You'll join a diverse team of software, hardware, and network engineers, supply chain specialists, security experts, operations managers, and other vital roles. You'll collaborate with people across AWS to help us deliver the highest standards for safety and security while providing seemingly infinite capacity at the lowest possible cost for our customers. And you'll experience an inclusive culture that welcomes bold ideas and empowers you to own them to completion. Amazon Web Services is hiring a Product Lifecycle Electrical Engineer with Medium Voltage Switchgear and/or Medium Voltage Transformer experience for our Electrical Products and Services team. The Electrical Products and Services Team is a AWS's Data Center Engineering global engineering team, responsible for the design and continuous innovation for products used within our rapidly expanding data center footprint. The Electrical Products and Services team works to design and develop resilient, cost-effective electrical distribution products and systems. As an engineer at Amazon, we are responsible for achieving world class uptime for our customers. We drive continuous advancements and improvements with our designs and communicate technical direction to Senior Leadership. We seek new ways to enhance the reliability, scalability, and cost effectiveness of our engineering designs. As an engineer at Amazon, you can design, innovate, and improve the products our customers rely on. Amazon offers a fast-paced, fun, and exciting work environment. We continue to grow at exponential rates and are looking for individuals that can support our speed to market, enjoy a challenge, and have a desire for professional growth and continuous learning experiences. Amazon's work environment is unique in every aspect and offers an exceptional opportunity for the right candidate. If you are a natural leader, smart and worked with high performing team of engineers that enjoys working with complex problems we want you! At Amazon, you will be responsible for working on product designs and supporting our wide variety of customers. Great ideas are encouraged and supported. Ingenuity is the main mechanism which supports our focus on quality, speed, and cost. At Amazon, teamwork is absolutely necessary for us to accomplish our goals. You must be able to work within a team and depend on others to accomplish the required work. As a product engineer at Amazon, you will be working with other internal groups as well as external groups including engineering service providers, manufacturers, vendors, inspectors, third party testing labs and contractors. Amazon has a global presence. Travel will be necessary but shouldn't be more than 30%. International support will be part of the job, and some international travel may be necessary. Your contribution could consist of leading international projects and could require developing engineering information packages. An understanding of international electrical product design requirements is helpful but not necessary. Key job responsibilities Work with internal partner teams to solicit customer input and define design requirements for product design. • Lead new product design, development and qualification of critical electrical power distribution equipment for AWS datacenters with primary focus on MV switchgear and transformers as well as connecting dependencies with LV switchgear and power distribution. • Develop Capex and Opex spending budgets taking into account development costs with vendors, prototyping needs, testing and specialized tooling requirements. • Work with global suppliers and manufacturers to specify appropriate electrical equipment and components, ensuring tier 2-3 supply chain resiliency. • Ensure compliance with UL, CSA, IEC and federal, state and municipal requirements and building codes across different countries through appropriate levels of testing. • Validate design through prototype, pre-production and first-of-kind builds, conducting DFx and value engineering analysis through each step and updating design and documentation. • Work with field engineering and commissioning teams to properly test and validate installation, operation, and performance of electrical products. • Ability to provide support for manufacturing activities for the new products on concurrent projects in multiple geographical locations. • Be a leader within the product development team as well as within internal and external teams that support the data center. BASIC QUALIFICATIONS - 6+ years of data center design, construction, operations, or facility maintenance experience - Bachelor's degree in Engineering or a related field - Knowledge of critical data center mechanical and electrical equipment - Experience developing solutions and executing plans on complex projects - Experience in industrial or commercial engineering in mission critical facilities including but not limited to: data centers, power generation or oil and gas facilities - Experience researching new designs, technologies, and construction methods of data center equipment and facilities PREFERRED QUALIFICATIONS - Professional Engineering or Architectural License - Knowledge of building codes and regulations for your region - Experience carrying design concepts through exploration, development, and into deployment or mass production - Experience reading, interpreting, and creating construction drawings, specifications, and submittal documents - Master's degree in Electrical Engineering or a related field Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status. Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner. The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at . USA, OH, Columbus - 136 800.00 USD annually USA, TX, Austin - 136 800.00 USD annually USA, VA, Herndon - 136 800.00 USD annually
Tech Providers Inc.
Phoenix, Arizona
Position Title: Help Desk Specialist/Desktop Support Location: Phoenix, Az - Onsite work only Duration: 6+ month contract with high possibility for extension Work Schedule: M-F 6am-2pm Position Summary This position acts as first level technical support in responding to incoming calls at the MCSO Help Desk. Troubleshoot, diagnose, investigate, and resolve technology problems with user equipment and network end-points. Responsible for recognizing, researching, isolating and resolving information system problems on equipment including laptop and desktop computers, video displays, network access, credential verification, password changes, cellular telephones, hot spots, WIFI access and mobile computers in patrol vehicles. Typically, able to resolve less complex problems immediately on the first call, with more complex problems referred to senior level Help Desk Technical Support staff and/or other qualified Technical Support personnel as appropriate. Duties and Responsibilities Responds to end-user calls regarding PC software, hardware, and server application problems. Generates Work Orders through Avanti ITSM tracking system. Operates and monitors all computer systems, networks and peripherals in the Network Operations Center. Assists in coordinating the resolution of application/software systems problems impacting production. Resets network and/or application passwords. Utilizes Avanti ITSM to remotely access and manage desktop and/or laptop systems. May use other applications to remotely access and manage computers. Maintains contact with users on operational and production problems. Assists Senior/Lead level Help Desk Analyst and/or Technical Support personnel, as requested. Logs documents and maintains history records on Information Technology production problems. Be present at work site to perform assigned tasks at the times and dates scheduled and assigned by the supervisor. Skills Required Knowledge at the intermediate level of hardware such as: motherboards, CPU's, DVD\CD-RW's, printers, etc. Must be proficient using Microsoft Office 365, Windows 11. Knowledge at the intermediate level of customer service experience in a Technical Help Desk or Data Center/NOC environment. Knowledge at the intermediate level of overall computer operations procedures, operating systems and platforms required. Knowledge at the intermediate level of current techniques and capabilities of personal computers, local area networks and wide area networks. Must have excellent customer service skills. Must have excellent written and verbal communication skills. Skills Preferred Windows PC Support Experience in a Help Desk Environment Experience Required 6 months Education Required High School Diploma or GED Certificate required
Position Title: Help Desk Specialist/Desktop Support Location: Phoenix, Az - Onsite work only Duration: 6+ month contract with high possibility for extension Work Schedule: M-F 6am-2pm Position Summary This position acts as first level technical support in responding to incoming calls at the MCSO Help Desk. Troubleshoot, diagnose, investigate, and resolve technology problems with user equipment and network end-points. Responsible for recognizing, researching, isolating and resolving information system problems on equipment including laptop and desktop computers, video displays, network access, credential verification, password changes, cellular telephones, hot spots, WIFI access and mobile computers in patrol vehicles. Typically, able to resolve less complex problems immediately on the first call, with more complex problems referred to senior level Help Desk Technical Support staff and/or other qualified Technical Support personnel as appropriate. Duties and Responsibilities Responds to end-user calls regarding PC software, hardware, and server application problems. Generates Work Orders through Avanti ITSM tracking system. Operates and monitors all computer systems, networks and peripherals in the Network Operations Center. Assists in coordinating the resolution of application/software systems problems impacting production. Resets network and/or application passwords. Utilizes Avanti ITSM to remotely access and manage desktop and/or laptop systems. May use other applications to remotely access and manage computers. Maintains contact with users on operational and production problems. Assists Senior/Lead level Help Desk Analyst and/or Technical Support personnel, as requested. Logs documents and maintains history records on Information Technology production problems. Be present at work site to perform assigned tasks at the times and dates scheduled and assigned by the supervisor. Skills Required Knowledge at the intermediate level of hardware such as: motherboards, CPU's, DVD\CD-RW's, printers, etc. Must be proficient using Microsoft Office 365, Windows 11. Knowledge at the intermediate level of customer service experience in a Technical Help Desk or Data Center/NOC environment. Knowledge at the intermediate level of overall computer operations procedures, operating systems and platforms required. Knowledge at the intermediate level of current techniques and capabilities of personal computers, local area networks and wide area networks. Must have excellent customer service skills. Must have excellent written and verbal communication skills. Skills Preferred Windows PC Support Experience in a Help Desk Environment Experience Required 6 months Education Required High School Diploma or GED Certificate required
InsideHigherEd
Modesto, California
Job Title: Information Systems Specialist - Networking & Operations/ Information Technology - Central Services Site: : Yosemite Community College District/Central Services Salary Range / Other: $6,009 to $7,684 per month- Range 41 ( Classified Salary Schedule) Appointments are hired at the first step of the range. The second step is paid after the first year of satisfactory service with subsequent steps annually thereafter to a maximum sixth step. Workplace: Central Services; Modesto, CA 40 hours per week, 12 months per year Monday through Friday: 8:00am - 5:00pm (Some evening and weekend hours may be required) Benefits : The District currently pays for a health options for the employee and dependents. Employees may elect to pay a premium for a higher health option. Vision care and dental insurance premiums for the employee and dependents is District paid. Income protection and life insurance premiums for the employee are also District paid. The estimated cost of District provided benefits (health, dental, vision, and life) is $24,408 annually. Job Description: DEFINITIONUnder direction, performs advanced and complex paraprofessional, technical and customer support duties related to troubleshooting, installing, configuring, and maintaining desktop computer, peripheral, server, and other network system hardware and software; receives, documents and resolves user help requests and provides hands-on technical assistance pertaining to desktop hardware and software problems; assists users with questions regarding desktop system operations and procedures; monitors and maintains the performance of connected systems, including those in computer laboratory settings; and performs related work as assigned.DISTINGUISHING CHARACTERISTICSThis is the advanced paraprofessional and technical class in the Information Systems Series within the Yosemite Community College District (YCCD). Incumbents in this class perform the full range of specialized technical duties related to troubleshooting, installing, configuring, and maintaining desktop computer, peripheral, server, and other network system hardware and software. Incumbents utilize specialized knowledge of information technology to make decisions and complete assignments. Incumbents in this class frequently interact with users in the course of their duties, providing advanced technical support in resolving equipment and system access problems. Incumbents also perform a wide range of duties related to computer installations, upgrades, maintenance and repairs and often have independent responsibility for overseeing, maintaining and monitoring computer laboratory systems.This class may be distinguished from the lower-level Information Systems Technician class because those classes perform journey level technical duties that emphasize system assembly, installation, configuration, maintenance and repair rather than advanced user support. This class may also be distinguished from higher-level Information Technology classes because incumbents in those classes preponderantly perform professional analytical duties that include system design, development, maintenance and programming. SUPERVISION RECEIVED AND EXERCISEDIncumbents in this class work under the direction of a manager or senior manager, receiving occasional supervision while working toward a definite objective that requires use of a wide range of procedures. Incumbents plan and/or determine specific procedures or equipment required to meet assigned objectives and solve non-routine problems, referring only unusual matters to a supervisor.An incumbent in this class does not directly lead or supervise other full-time employees, but may assign, direct and/or monitor the work of subordinate full time, part time, and/or student employees on a project or assignment basis. Minimum Qualifications: MINIMUM QUALIFICATIONS To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The knowledge and ability requirements are representative of essential duties. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions of the position. Knowledge of: Advanced technical methods, procedures, and techniques involved in supporting a local and wide area network, hardware and software application systems. Advanced principles and techniques of user support and customer service. Information technology and local and wide area network industry, trends, practices and procedures. Information technology documentation and data communication standards. Computer operating systems and a variety of computer hardware and software applications. English usage, spelling, grammar, punctuation and arithmetical processes. Ability to: Effectively and efficiently participate in the operation of a computer network operation. Provide prompt and appropriate customer service to system users. Test and interpret network changes to enhance network operations and correct operational faults. Obtain and consolidate user specifications and needs. Perform arithmetical calculations with speed and accuracy. Understand and carry out oral and written directions. Communicate effectively, both orally and in writing. Establish and maintain effective working relationships with those contacted in the course of the work. Education and Experience: Education and Experience: Any combination of education, experience and/or training that would likely provide the above-required knowledge, skills and abilities is qualifying. Typical background patterns that would provide the knowledge, skills and abilities are: Pattern I Experience: Two years equivalent to an Information Systems Technician at YCCD. OR Pattern II Education: Possession of an associate's degree from an accredited college or university, with major course work in computer science or a closely related field. Experience:One year performing information technology repair duties that included assembling, installing, configuring, maintaining, and repairing new and existing desktop computer, peripheral, and/or other networked system hardware and software. Special Requirements: None Example of Duties: ESSENTIAL DUTIES Provides advanced technical assistance to system users by responding to help requests and troubleshooting desktop computer, peripheral, server, and other network system hardware and software related to hardware, software and peripheral devices; determines the severity of the problem and either resolves the issue(s) or refers the problem(s) to higher-level information technology support staff. Coordinates and provides technical support for one or more academic computer labs; set-up file share security; monitors and evaluates operational processes and provides technical resolution of problems; installs and maintains laboratory computers, peripherals and software applications, including specialized systems to meet departmental and/or ADA requirements. Management and maintenance of GoPrint Software. Installs and configures computer hardware, software, programs and applications; tests and troubleshoots to ensure functional operation. Monitors file server and production servers; resolves system problems or refers appropriately. Monitors computer systems, including servers and network equipment, for response time, problem prevention, performance and resource utilization; monitors and maintains the function of networked components including routers, hubs, bridges and switches; recommends actions to overcome result deviations. Performs routine network support duties such as monitoring or adding applications, users and devices; modifies user profiles, re-sets passwords and performs file maintenance; documents all network changes and revisions. Configures and maintains computer accounts, security groups, profiles and group policies; as assigned, monitors security vulnerability and sets security parameters for labs/workstations and servers; installs security updates and patches. Assists higher-level information technology staff in the evaluation, selection, acquisition and implementation of computer hardware and software solutions; assists with the physical design of the District's network; recommends microcomputers, software and peripherals to staff; assists in determining communications requirements for new equipment installation. Participates in the planning, development and preparation of technical standards operational procedures and system performance objectives. Troubleshoots and diagnoses communication equipment problems to ensure functional operation; performs minor repairs; coordinates and oversees the installation of communications wiring and cabling. Prepares disk images for computer setup and recovery; coordinates regular and disaster recovery tape backup and recovery processes on servers; maintains, tracks and rotates media; stores media appropriately. Explains and demonstrates the use of new hardware/software, peripheral devices, network sharing, data backups, and other system functions; responds to questions regarding software/system purposes, workflow issues and output needs; recommends procedures and helps develop user instructions concerning desktop computer, peripherals, and network procedures such as log-on directions, password maintenance . click apply for full job details
Job Title: Information Systems Specialist - Networking & Operations/ Information Technology - Central Services Site: : Yosemite Community College District/Central Services Salary Range / Other: $6,009 to $7,684 per month- Range 41 ( Classified Salary Schedule) Appointments are hired at the first step of the range. The second step is paid after the first year of satisfactory service with subsequent steps annually thereafter to a maximum sixth step. Workplace: Central Services; Modesto, CA 40 hours per week, 12 months per year Monday through Friday: 8:00am - 5:00pm (Some evening and weekend hours may be required) Benefits : The District currently pays for a health options for the employee and dependents. Employees may elect to pay a premium for a higher health option. Vision care and dental insurance premiums for the employee and dependents is District paid. Income protection and life insurance premiums for the employee are also District paid. The estimated cost of District provided benefits (health, dental, vision, and life) is $24,408 annually. Job Description: DEFINITIONUnder direction, performs advanced and complex paraprofessional, technical and customer support duties related to troubleshooting, installing, configuring, and maintaining desktop computer, peripheral, server, and other network system hardware and software; receives, documents and resolves user help requests and provides hands-on technical assistance pertaining to desktop hardware and software problems; assists users with questions regarding desktop system operations and procedures; monitors and maintains the performance of connected systems, including those in computer laboratory settings; and performs related work as assigned.DISTINGUISHING CHARACTERISTICSThis is the advanced paraprofessional and technical class in the Information Systems Series within the Yosemite Community College District (YCCD). Incumbents in this class perform the full range of specialized technical duties related to troubleshooting, installing, configuring, and maintaining desktop computer, peripheral, server, and other network system hardware and software. Incumbents utilize specialized knowledge of information technology to make decisions and complete assignments. Incumbents in this class frequently interact with users in the course of their duties, providing advanced technical support in resolving equipment and system access problems. Incumbents also perform a wide range of duties related to computer installations, upgrades, maintenance and repairs and often have independent responsibility for overseeing, maintaining and monitoring computer laboratory systems.This class may be distinguished from the lower-level Information Systems Technician class because those classes perform journey level technical duties that emphasize system assembly, installation, configuration, maintenance and repair rather than advanced user support. This class may also be distinguished from higher-level Information Technology classes because incumbents in those classes preponderantly perform professional analytical duties that include system design, development, maintenance and programming. SUPERVISION RECEIVED AND EXERCISEDIncumbents in this class work under the direction of a manager or senior manager, receiving occasional supervision while working toward a definite objective that requires use of a wide range of procedures. Incumbents plan and/or determine specific procedures or equipment required to meet assigned objectives and solve non-routine problems, referring only unusual matters to a supervisor.An incumbent in this class does not directly lead or supervise other full-time employees, but may assign, direct and/or monitor the work of subordinate full time, part time, and/or student employees on a project or assignment basis. Minimum Qualifications: MINIMUM QUALIFICATIONS To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The knowledge and ability requirements are representative of essential duties. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions of the position. Knowledge of: Advanced technical methods, procedures, and techniques involved in supporting a local and wide area network, hardware and software application systems. Advanced principles and techniques of user support and customer service. Information technology and local and wide area network industry, trends, practices and procedures. Information technology documentation and data communication standards. Computer operating systems and a variety of computer hardware and software applications. English usage, spelling, grammar, punctuation and arithmetical processes. Ability to: Effectively and efficiently participate in the operation of a computer network operation. Provide prompt and appropriate customer service to system users. Test and interpret network changes to enhance network operations and correct operational faults. Obtain and consolidate user specifications and needs. Perform arithmetical calculations with speed and accuracy. Understand and carry out oral and written directions. Communicate effectively, both orally and in writing. Establish and maintain effective working relationships with those contacted in the course of the work. Education and Experience: Education and Experience: Any combination of education, experience and/or training that would likely provide the above-required knowledge, skills and abilities is qualifying. Typical background patterns that would provide the knowledge, skills and abilities are: Pattern I Experience: Two years equivalent to an Information Systems Technician at YCCD. OR Pattern II Education: Possession of an associate's degree from an accredited college or university, with major course work in computer science or a closely related field. Experience:One year performing information technology repair duties that included assembling, installing, configuring, maintaining, and repairing new and existing desktop computer, peripheral, and/or other networked system hardware and software. Special Requirements: None Example of Duties: ESSENTIAL DUTIES Provides advanced technical assistance to system users by responding to help requests and troubleshooting desktop computer, peripheral, server, and other network system hardware and software related to hardware, software and peripheral devices; determines the severity of the problem and either resolves the issue(s) or refers the problem(s) to higher-level information technology support staff. Coordinates and provides technical support for one or more academic computer labs; set-up file share security; monitors and evaluates operational processes and provides technical resolution of problems; installs and maintains laboratory computers, peripherals and software applications, including specialized systems to meet departmental and/or ADA requirements. Management and maintenance of GoPrint Software. Installs and configures computer hardware, software, programs and applications; tests and troubleshoots to ensure functional operation. Monitors file server and production servers; resolves system problems or refers appropriately. Monitors computer systems, including servers and network equipment, for response time, problem prevention, performance and resource utilization; monitors and maintains the function of networked components including routers, hubs, bridges and switches; recommends actions to overcome result deviations. Performs routine network support duties such as monitoring or adding applications, users and devices; modifies user profiles, re-sets passwords and performs file maintenance; documents all network changes and revisions. Configures and maintains computer accounts, security groups, profiles and group policies; as assigned, monitors security vulnerability and sets security parameters for labs/workstations and servers; installs security updates and patches. Assists higher-level information technology staff in the evaluation, selection, acquisition and implementation of computer hardware and software solutions; assists with the physical design of the District's network; recommends microcomputers, software and peripherals to staff; assists in determining communications requirements for new equipment installation. Participates in the planning, development and preparation of technical standards operational procedures and system performance objectives. Troubleshoots and diagnoses communication equipment problems to ensure functional operation; performs minor repairs; coordinates and oversees the installation of communications wiring and cabling. Prepares disk images for computer setup and recovery; coordinates regular and disaster recovery tape backup and recovery processes on servers; maintains, tracks and rotates media; stores media appropriately. Explains and demonstrates the use of new hardware/software, peripheral devices, network sharing, data backups, and other system functions; responds to questions regarding software/system purposes, workflow issues and output needs; recommends procedures and helps develop user instructions concerning desktop computer, peripherals, and network procedures such as log-on directions, password maintenance . click apply for full job details