63 jobs found

Tech Support This principal-level individual contributor serves within Kaiser Permanente's Container Platform and Adoption Services organization and provides operational leadership for the enterprise container platform service across on-premises and public-cloud environments. The department supports a growing portfolio of business-critical applications and shared technology capabilities that require consistent service reliability, operational readiness, security, compliance, and resilience. The Container Platform Operations Lead centralizes operational accountability and serves as the primary coordination and escalation point for platform health, major incidents, tenant-impacting risks, service readiness, and operational performance. The position partners with internal support organizations and external service providers to establish clear ownership, effective support models, reliable operating procedures, and measurable service expectations across the container platform ecosystem. The role leads operational governance across incident, problem, change, capacity, availability, vulnerability, compliance, business continuity, and disaster recovery practices. It also maintains the operational improvement backlog, strengthens monitoring and service-health reporting, and converts operational lessons into preventive controls and engineering priorities. In close partnership with the Engineering Lead, this position improves service stability, reduces operational risk, and ensures the enterprise container platform remains ready to support mission-critical healthcare services as adoption grows. Job Summary: This senior level employee is primarily responsible for influencing and leveraging the technical direction of integrated business and/or enterprise application solutions and for serving as an expert for technical teams. This employee is accountable for ensuring software solutions are managed with full adherence to industry best practices. Essential Responsibilities: Drives the execution of multiple work streams by identifying customer and operational needs; developing and updating new procedures and policies; gaining cross-functional support for objectives and priorities; translating business strategy into actionable business requirements; obtaining and distributing resources; setting standards and measuring progress; removing obstacles that impact performance; guiding performance and developing contingency plans accordingly; solving highly complex issues; and influencing the completion of project tasks by others. Practices self-leadership and promotes learning in others by soliciting and acting on performance feedback; building collaborative, cross-functional relationships; communicating information and providing advice to drive projects forward; adapting to competing demands and new responsibilities; providing feedback to others, including upward feedback to leadership; influencing, mentoring, and coaching team members; fostering open dialogue amongst team members; evaluating and responding to the strengths and weaknesses of self and unit members; and adapting to and learning from change, difficulties, and feedback. Provides insight into recommendations for complex technical solutions that meet design and functional needs. Serves as an expert for innovative technical solutions that meet design and functional needs. Collaborates with architects and/or software consultants to ensure functional specifications are converted into flexible, scalable, and maintainable solution designs. Provides technical expertise for the development, configuration, or modification of integrated business and/or enterprise application solutions within various computing environments by providing insight, guidance, and an escalation point for the design and coding of component-based applications. Translates business requirements and functional specifications into physical program designs, code modules, stable application systems, and software solutions by partnering with Business Analysts and other team members to understand business needs and functional specifications. Leverages networks to drive collaboration between technical teams, architects, and/or software consultants, and ensure functional specifications are converted into flexible, scalable, and maintainable solution designs. Builds and maintains trusting relationships with internal customers, third party vendors, and senior management to ensure the alignment, buy-in, and support of diverse project stakeholders. Oversees the review and implementation of recommendations of technical solutions across multiple functions. Takes accountability for ensuring specific interfaces, methods, parameters, procedures, and functions support technical solutions and are aligned with architectural designs. Derives an overall strategy of data management, within an established Information Architecture, that supports the business model. Identifies information structures and detail to enable the development and secure operation of new information services. Takes overall responsibility for planning effective information storage, sharing, and publishing within the organization. Sets strategies for effective use of database technology taking account of the complex interrelations between hardware/software. Provides specialist expertise in the development, use, or operation of database management system tools and facilities. Provides expert knowledge in the selection, provision, and use of database architectures, software, and facilities, typically taking responsibility for a team of technical staff. Facilitates and serves as a technical expert for project teams throughout the release schedule of business and enterprise software solutions. Provides expertise and guidance to team members for systems incident responses for complex issues. Fosters and leverages partnerships with IT teams and vendors to ensure written code adheres to company architectural standards, design patterns, and technical specification. Maintains and enhances technical expertise and knowledge of industry trends by attending participating conferences, and developing a network with other IT industry experts. Leads consultation efforts to help ensure new and existing software solutions are developed with insight into industry best practices, strategies, and architectures. Provides expert technical advice and recommendations to others within the organization on matters related to software engineering, including market trends, and new programs and applications. Reviews and verifies resource estimates for complex technical design, coding, and testing efforts. Identifies specific interfaces, methods, parameters, procedures, and functions, as required, to support technical solutions, serving as an escalation point for complex or unresolved issues related to requirements translation. As part of the IT Engineering job family, this position is responsible for leveraging DEVOPS, and both Waterfall and Agile practices, to design, develop, and deliver resilient, secure, multi-channel, high-volume, high-transaction, on/off-premise, cloud-based solutions. Minimum Qualifications: Minimum six (6) years experience working on project(s) involving the implementation of solutions applying development life cycles (e.g., SDLC). Minimum four (4) years in a technical leadership role with or without direct reports. Bachelors degree in Computer Science, CIS, or related field and Minimum ten (10) years experience in software development or a related field. Additional equivalent work experience may be substituted for the degree requirement.

Job description: We're looking for a Dynamic and motivated IT Support Specialist to join our growing team. In a full-time, permanent role, you will initially be working on the Hudson Tunnel Project. If you're excited to build realworld experience in a modern, cloudfirst environment, this role gives you the foundation to grow fast. You'll provide frontline support, learn from experienced IT professionals, and work handson with technologies like Windows 11, Microsoft 365, Cisco Meraki, Intune, and Apple Business Manager. The busiest rail connection between New York, New Jersey, and the Northeast Corridor, the Hudson Tunnel Project will improve capacity, reliability, and resiliency of commuter and intercity rail transit serving 800,000 daily passengers from Washington, D.C. to New York and New England. This is a milestone project that is slated to receive nearly $12 billion in federal funding, the largest investment in a mass transit project in modern history. This is a great opportunity for someone who enjoys solving problems, helping people, and developing strong technical skills in a supportive, teamoriented environment. What You'll Do Provide Tier 1 support for Windows 11 devices, Dell laptops, Microsoft 365 apps, and basic Cisco Meraki troubleshooting. Assist with iOS device setup and management through Apple Business Manager. Monitor IT systems and escalate issues to Level 2 or senior team members when needed. Resolve support tickets using Zendesk or similar platforms, ensuring timely communication and accurate documentation. Maintain IT documentation, SOPs, knowledge base articles, and assist with asset inventory tracking. Support endpoint management and promote security best practices across the organization. Qualifications: What You Bring 1-3 years of IT network support experience, or equivalent coursework/internship background. Basic knowledge of Windows 11 and Microsoft 365 (Teams, SharePoint, Exchange). Familiarity with IT ticketing systems such as Zendesk or similar tools. Strong organizational skills and the ability to prioritize tasks effectively. A willingness to learn new technologies and grow within the team. Excellent communication and customer service skills. Preferred: Exposure to Cisco Meraki, basic Intune/MDM knowledge, iOS device management experience, or certifications such as CompTIA ITF+ or MS-900. Who You Are Proactive: You take initiative and look for ways to help. Growth-oriented: You're excited to learn and expand your technical skills. Accountable: You take ownership and follow through with care. Team-First: You collaborate naturally and support colleagues at all levels. Why is This a Great Opportunity: Why Join Us You'll join a team that values learning, mentorship, and collaboration. This role gives you the chance to work with modern tools, build foundational IT skills, and contribute to meaningful projects. You'll be supported by experienced professionals who want to see you grow and you'll have the opportunity to make a real impact early in your career. If you're eager to learn and ready to take the next step, we'd love to connect. Salary Type : Annual Salary Salary Min : $ 90000 Salary Max : $ 100000 Currency Type : USD

Job description: Network Engineer The Role & Key Responsibilities To support our growing business, activities and needs, we are recruiting a talented Network Engineer to join our Global team located in Mount Pleasant, South Carolina. The Network Engineer will actively contribute to maintain, secure, and monitor the existing network architecture as well as to the design of the future network and its implementation. KEY RESPONSIBILITIES - Implementing, maintaining, supporting, developing and, in some cases designing communication networks within an organization or between organizations - Ensuring the integrity and high availability of our network infrastructure - Establishing networking environment by defining, implementing, documenting, and enforcing system standards - Securing network system by establishing and enforcing policies and defining and monitoring access - Supporting and administering firewall environments in line with IT security policy - Configuration of routing and switching equipment - Supporting NOC and on-site engineers - Troubleshooting and fault finding if issues arise - Fulfilling ad hoc tasks and projects as required by the Company - Contributing to the definition and implementation of project best practices and quality processes - Liaising with external provider when network management is outsourced LOCATION - Full Time, Hybrid Position to be filled in Mount Pleasant, SC - Candidate MUST be able to reliably commute daily - Availability for travel may be required after gaining sufficient knowledge BENEFITS - 401(k) - 401(k) matching - Health, Dental, Vision insurance - Employee discounts - Flexible spending account - Health savings account - Life insurance - Paid time off - Parental leave Qualifications and Experience - Fundamental understanding of and hands-on experience with network technologies including but not limited to firewalls, content filters, routing/switching, VLANs, and 802.11a/b/g/n/acwireless - Working Knowledge Microsoft Azure ( VNETs, NSGs, Azure Firewall, UDR, VPN, Load Balancing methods, VNet Peering and Hub-Spoke Architecture, Monitor) - Proven hands-on experience and expertise with Fortinet firewalls or assimilated products - And/or proven hands-on experience and expertise with Netscaler Load Balancers or assimilated products - Thorough knowledge and hands-on experience with fundamental networking protocols including TCP, STP, ARP, Ethernet, OSPF, VPN, BGP, SD-WAN, etc - Experience supporting or testing LANs, VLANs, WLANs, VPNs, NAT devices, &/or DHCP servers - Experience supporting and administering Load balancers, Proxy, reverse Proxy, Firewalls, Routers, Switches - Proven experience in incident management, service request management and troubleshooting using root cause analysis (RCA) techniques - Ability to multitask and work under pressure - Outstanding English languages written and verbal communication skills. - Outstanding customer service skills OPTIONAL REQUIREMENTS - Experience of using ticketing systems and use of monitoring and management tools - Experience installing and troubleshooting WiFi networks - Working knowledge of public DNS zones and Global Servers Load Balancing (Traffic Manager) - Cloud hands-on experience (Azure) - Certification in Networking (e.g. CCNA, CCNP, Cisco Meraki Solutions Specialist, Juniper JNCIA) EDUCATION LEVEL - Recent colleague graduate (BA) or - High School graduates with sufficient industry/field experience Qualifications: Qualifications and Experience - Fundamental understanding of and hands-on experience with network technologies including but not limited to firewalls, content filters, routing/switching, VLANs, and 802.11a/b/g/n/acwireless - Working Knowledge Microsoft Azure ( VNETs, NSGs, Azure Firewall, UDR, VPN, Load Balancing methods, VNet Peering and Hub-Spoke Architecture, Monitor) - Proven hands-on experience and expertise with Fortinet firewalls or assimilated products - And/or proven hands-on experience and expertise with Netscaler Load Balancers or assimilated products - Thorough knowledge and hands-on experience with fundamental networking protocols including TCP, STP, ARP, Ethernet, OSPF, VPN, BGP, SD-WAN, etc - Experience supporting or testing LANs, VLANs, WLANs, VPNs, NAT devices, &/or DHCP servers - Experience supporting and administering Load balancers, Proxy, reverse Proxy, Firewalls, Routers, Switches - Proven experience in incident management, service request management and troubleshooting using root cause analysis (RCA) techniques - Ability to multitask and work under pressure - Outstanding English languages written and verbal communication skills. Why is This a Great Opportunity: Great company, largest in it's industry

Job description: We're looking for a Dynamic and motivated IT Support Specialist to join our growing team. In a full-time, permanent role, you will initially be working on the Hudson Tunnel Project. If you're excited to build realworld experience in a modern, cloudfirst environment, this role gives you the foundation to grow fast. You'll provide frontline support, learn from experienced IT professionals, and work handson with technologies like Windows 11, Microsoft 365, Cisco Meraki, Intune, and Apple Business Manager. The busiest rail connection between New York, New Jersey, and the Northeast Corridor, the Hudson Tunnel Project will improve capacity, reliability, and resiliency of commuter and intercity rail transit serving 800,000 daily passengers from Washington, D.C. to New York and New England. This is a milestone project that is slated to receive nearly $12 billion in federal funding, the largest investment in a mass transit project in modern history. This is a great opportunity for someone who enjoys solving problems, helping people, and developing strong technical skills in a supportive, teamoriented environment. What You'll Do Provide Tier 1 support for Windows 11 devices, Dell laptops, Microsoft 365 apps, and basic Cisco Meraki troubleshooting. Assist with iOS device setup and management through Apple Business Manager. Monitor IT systems and escalate issues to Level 2 or senior team members when needed. Resolve support tickets using Zendesk or similar platforms, ensuring timely communication and accurate documentation. Maintain IT documentation, SOPs, knowledge base articles, and assist with asset inventory tracking. Support endpoint management and promote security best practices across the organization. Qualifications: What You Bring 1-3 years of IT network support experience, or equivalent coursework/internship background. Basic knowledge of Windows 11 and Microsoft 365 (Teams, SharePoint, Exchange). Familiarity with IT ticketing systems such as Zendesk or similar tools. Strong organizational skills and the ability to prioritize tasks effectively. A willingness to learn new technologies and grow within the team. Excellent communication and customer service skills. Preferred: Exposure to Cisco Meraki, basic Intune/MDM knowledge, iOS device management experience, or certifications such as CompTIA ITF+ or MS-900. Who You Are Proactive: You take initiative and look for ways to help. Growth-oriented: You're excited to learn and expand your technical skills. Accountable: You take ownership and follow through with care. Team-First: You collaborate naturally and support colleagues at all levels. Why is This a Great Opportunity: Why Join Us You'll join a team that values learning, mentorship, and collaboration. This role gives you the chance to work with modern tools, build foundational IT skills, and contribute to meaningful projects. You'll be supported by experienced professionals who want to see you grow and you'll have the opportunity to make a real impact early in your career. If you're eager to learn and ready to take the next step, we'd love to connect. Salary Type : Annual Salary Salary Min : $ 90000 Salary Max : $ 100000 Currency Type : USD

Keep Projects on Track and Drive Operational Excellence - Join Logic LC as a Technical Field Support Specialist II! Position Title: Technical Field Support Specialist II Company Name: Logic LC Salary Range: $50,000-$62,400 per year (depending on experience) Bonus Structure: Performance-Based Bonus Employment Type: Full-Time Work Location: Onsite Essington, PA Industry: Security / Access Control (Commercial, Industrial) Job Overview Logic LC is seeking a Technical Field Support Coordinator II professional to support the successful planning, coordination, and execution of commercial and industrial security, access control, CCTV, alarm, and low-voltage infrastructure projects. This role is ideal for someone who is highly organized, technically minded, and comfortable supporting both internal teams and field technicians. The right candidate will not only help keep projects on track but will also have the technical ability to assist with troubleshooting, communicate clearly with technicians and clients, and help resolve issues that may arise during installations, service calls, testing, and project completion. A background in installing low-voltage systems, security cameras, and access control hardware is highly preferred. Certifications are a plus but are not required. Who We Are Logic LC provides commercial and industrial security, access control, and integrated low-voltage solutions that are designed to work in real-world environments. We are known for clear communication, strong accountability, high standards, and doing the right thing when it matters. Our team values professionalism, practical problem-solving, teamwork, and field-first support. Employees have the opportunity to grow through hands-on learning, exposure to diverse projects, and collaboration with experienced professionals across operations, project management, and technical service teams. Key Responsibilities Coordinate and maintain project documentation, ensuring information is accurate, organized, and accessible to internal teams, clients, and project stakeholders. Track project timelines, milestones, budgets, costs, materials, and deliverables to help ensure projects remain on schedule and within scope. Coordinate technicians, equipment, materials, and project-related needs to support successful project execution. Provide direct support to field technicians during installations, service calls, testing, troubleshooting, and project completion. Assist with remote technical troubleshooting when needed, including helping technicians and clients work through access control, CCTV, alarm, and low-voltage system-related issues. Communicate with clients, technicians, project managers, sales, operations, and leadership to help resolve technical or logistical challenges. Prepare project status updates, progress reports, communication summaries, and internal updates as needed. Help ensure timely completion of project phases, deliverables, closeout items, and customer handoffs. Assist with customer system training, documentation, and project transition when needed. Identify opportunities to improve processes, documentation, communication, and overall project workflow. Support a professional, organized, and solutions-focused experience for both internal teams and customers. Qualifications Education High School Diploma or equivalent required. Associate degree or higher in Project Management, Business, Construction, Information Technology, Electronics, Low-Voltage Systems, or a related field preferred. Certifications Certifications Certifications are not required, but the following are considered a plus: OSHA 10 or OSHA 30 CAPM PMP Low-voltage, security, access control, CCTV, alarm, or related technical certifications Any additional project management, safety, or technical training Candidates without certifications will still be considered if they have strong technical ability, project coordination experience, and the ability to support field teams effectively. Experience & Skills 3-5 years of experience in project coordination, technical project support, or field service operations. Strong grasp of project management methodologies (e.g., Agile, Waterfall). Proficiency in tools like MS Project, Smartsheet, Trello, or similar platforms. Experience supporting installation or service teams in a technical environment is a plus. Advanced multitasking, time management, and organizational skills. Strong communication and interpersonal skills; capable of interfacing confidently with clients, technicians, and leadership. Analytical and problem-solving skills with the ability to resolve project-related challenges independently or collaboratively. Benefits Competitive salary Medical, Dental, and Vision Insurance 401(k) Retirement Plan Paid Time Off (Vacation, Sick Leave, Holidays) Paid Training & Certification Programs Team-Building Events and Collaborative Culture Flexible, Supportive Work Environment with Growth Pathways Schedule Full-Time Monday-Friday Occasional weekend support may be required based on project demands Location Onsite role at Logic LC headquarters or designated project support office Equal Employment Opportunity We are proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other legally protected status. A professional review will be completed as part of the onboarding process, in compliance with applicable laws.

Signal Operations Support Specialist Job Overview: We need you to play a pivotal role in managing network operations and communications systems. Your responsibilities include installing tactical fiber and cable wiring, troubleshooting network assets, and performing routine maintenance checks on various equipment, enable your organizations communications operations. Requirements: Attend a 27-week paid training program to gain skills and certifications in communication network operations, electronic troubleshooting, internet cable installation, and hardware maintenance. Advanced certifications require additional full funded training programs. Benefits: Comprehensive Healthcare, Vision, and Dental plans.30 days paid vacation.90 days paid paternity and maternity vacation.Comprehensive wellness programs including fitness facility access, nutrition consulting, curated fitness plans, and more.Housing, clothing, and relocation allowance.Tuition assistance.Student loan repayment.Flexible retirement and pension plans Pay and Promotion: Entry pay and promotions vary based on education level and qualifications.Hiring bonus opportunities available.Specialty bonuses available depending on qualifications and position.Guaranteed promotion opportunities. Additional Career Opportunities: Upon successful completion of first term contract, you are guaranteed up to 5 interviews with your choice 1,200 industry leading organizations including Charter Communications, Tesla, and COX Communications. Similar Career Fields Include: Information Security Analyst, Network and Systems Administrator, and Computer System Analyst. About Our Organization: The U.S. Army offers a variety of possibilities for to discover your true potential - whether you are looking to gain technical expertise, travel the world, or serve your community, the Army's unique career opportunities and comprehensive benefits package will enable you to achieve your goals. Be All You Can Be. Now Hiring Full and Part Time Positions. Click apply for an Inter

Signal Operations Support Specialist Job Overview: We need you to play a pivotal role in managing network operations and communications systems. Your responsibilities include installing tactical fiber and cable wiring, troubleshooting network assets, and performing routine maintenance checks on various equipment, enable your organizations communications operations. Requirements: Attend a 27-week paid training program to gain skills and certifications in communication network operations, electronic troubleshooting, internet cable installation, and hardware maintenance. Advanced certifications require additional full funded training programs. Benefits: Comprehensive Healthcare, Vision, and Dental plans.30 days paid vacation.90 days paid paternity and maternity vacation.Comprehensive wellness programs including fitness facility access, nutrition consulting, curated fitness plans, and more.Housing, clothing, and relocation allowance.Tuition assistance.Student loan repayment.Flexible retirement and pension plans Pay and Promotion: Entry pay and promotions vary based on education level and qualifications.Hiring bonus opportunities available.Specialty bonuses available depending on qualifications and position.Guaranteed promotion opportunities. Additional Career Opportunities: Upon successful completion of first term contract, you are guaranteed up to 5 interviews with your choice 1,200 industry leading organizations including Charter Communications, Tesla, and COX Communications. Similar Career Fields Include: Information Security Analyst, Network and Systems Administrator, and Computer System Analyst. About Our Organization: The U.S. Army offers a variety of possibilities for to discover your true potential - whether you are looking to gain technical expertise, travel the world, or serve your community, the Army's unique career opportunities and comprehensive benefits package will enable you to achieve your goals. Be All You Can Be. Now Hiring Full and Part Time Positions. Click apply for an Inter

Signal Operations Support Specialist Job Overview: We need you to play a pivotal role in managing network operations and communications systems. Your responsibilities include installing tactical fiber and cable wiring, troubleshooting network assets, and performing routine maintenance checks on various equipment, enable your organizations communications operations. Requirements: Attend a 27-week paid training program to gain skills and certifications in communication network operations, electronic troubleshooting, internet cable installation, and hardware maintenance. Advanced certifications require additional full funded training programs. Benefits: Comprehensive Healthcare, Vision, and Dental plans.30 days paid vacation.90 days paid paternity and maternity vacation.Comprehensive wellness programs including fitness facility access, nutrition consulting, curated fitness plans, and more.Housing, clothing, and relocation allowance.Tuition assistance.Student loan repayment.Flexible retirement and pension plans Pay and Promotion: Entry pay and promotions vary based on education level and qualifications.Hiring bonus opportunities available.Specialty bonuses available depending on qualifications and position.Guaranteed promotion opportunities. Additional Career Opportunities: Upon successful completion of first term contract, you are guaranteed up to 5 interviews with your choice 1,200 industry leading organizations including Charter Communications, Tesla, and COX Communications. Similar Career Fields Include: Information Security Analyst, Network and Systems Administrator, and Computer System Analyst. About Our Organization: The U.S. Army offers a variety of possibilities for to discover your true potential - whether you are looking to gain technical expertise, travel the world, or serve your community, the Army's unique career opportunities and comprehensive benefits package will enable you to achieve your goals. Be All You Can Be. Now Hiring Full and Part Time Positions. Click apply for an Inter

Remote Monitoring Center Manager Location: Dothan, AL Pay Rate: $65,000 - $75,000 Company Overview DSI Security Services is a leading provider of contract security solutions, serving clients across multiple industries nationwide. Founded on the principle of DWYSYWD - "Do What You Say You Will Do," DSI is committed to accountability, professionalism, and delivering consistent, high-quality service. We believe success starts with our people. Through thoughtful recruiting, ongoing training, and strong operational support, DSI creates work environments that align with both our clients' expectations and our core values. Our focus on integrity, teamwork, and continuous improvement allows us to build long-term partnerships with clients while providing meaningful career opportunities for our employees. Position Summary DSI Security Services is seeking a highly motivated and experienced Remote Monitoring Center Manager to lead the daily operations of our Remote Monitoring Center (RMC). This position is responsible for operational performance, staffing, customer service, technology oversight, quality assurance, and continuous improvement of DSI's remote video monitoring services. The ideal candidate will have proven leadership experience in a 24/7 mission-critical environment and a strong technical understanding of video surveillance, alarm monitoring, access control, network infrastructure, and monitoring automation platforms. This position serves as the primary operational leader for the RMC and works closely with Shift Supervisors, Technical Services, Sales, Customer Success, and Executive Leadership. Essential Duties and Responsibilities Leadership and Personnel Management Lead, coach, and develop Monitoring Center personnel. Maintain appropriate staffing levels for uninterrupted 24/7/365 operations. Recruit, interview, hire, onboard, train, and retain qualified team members. Manage employee schedules, timesheets, PTO requests, performance evaluations, and development plans. Establish individual and team performance goals tied to operational metrics. Promote a culture of accountability, teamwork, professionalism, and exceptional customer service. Maintain regular communication with all shifts, including periodic after-hours engagement. Monitoring Operations Ensure compliance with established Standard Operating Procedures and customer-specific response protocols. Monitor alarm response times, operator utilization, event processing, escalation compliance, SLA performance, and customer satisfaction. Review alarm and incident activity to identify trends, risks, and opportunities for improvement. Investigate missed alarms, procedural deviations, and customer complaints. Support the onboarding of new customers and the transition of new sites into operation. Prepare and review client reports, dashboards, and operational performance metrics. Provide Monitoring Specialist coverage during peak activity, staffing shortages, emergencies, or disaster recovery events. Remain available for critical after-hours operational escalations. Technology and Systems Oversee the daily operation and optimization of Immix, video management systems, AI video analytics, and communication and notification platforms. Partner with Technical Services to troubleshoot and resolve system issues. Support the testing, deployment, and implementation of new technologies. Ensure the operational readiness of workstations, monitoring displays, networking equipment, and communications systems. Maintain accurate technical and operational documentation. Support cybersecurity best practices and operational security controls. Customer Service and Business Operations Build strong customer relationships and serve as an escalation point for service-related concerns. Participate in customer review meetings and performance discussions. Collaborate with customers to develop and maintain customized response procedures. Support service expansions, renewals, proposals, and new monitoring offerings. Ensure customer accounts are accurately configured and maintained according to contractual requirements. Coordinate with Accounting regarding account setup, billing, and service changes. Quality, Compliance, and Business Continuity Lead quality assurance initiatives, operational audits, and performance improvement efforts. Maintain documentation required for certifications, audits, and client security requirements. Identify and address operational, technology, and service-delivery risks. Support the development and testing of Business Continuity and Disaster Recovery plans. Coordinate disaster recovery exercises and system failover testing. Maintain the operational readiness of the RMC facility and equipment. Support customer tours, inspections, and compliance audits as needed. Minimum Qualifications Education Bachelor's degree in Computer Science, Information Technology, Criminal Justice, Business Management, Security Management, or a related field preferred. An equivalent combination of education and relevant experience may be considered. Experience At least five years of leadership experience in a 24/7 operational environment. At least three years of experience managing personnel in a monitoring center, command center, Security Operations Center (SOC), Network Operations Center (NOC), or similar environment. Experience with alarm monitoring, remote video monitoring, dispatch operations, or critical event response. Experience with the Immix monitoring automation platform is preferred. Working knowledge of IP networking, VPNs, cloud-hosted systems, and cybersecurity fundamentals. Knowledge, Skills, and Competencies Strong leadership, coaching, and team-development skills. Excellent verbal and written communication abilities. Strong analytical, organizational, and problem-solving skills. Exceptional customer service and relationship-management abilities. Ability to analyze performance metrics and lead continuous improvement initiatives. Ability to manage competing priorities in a fast-paced environment. Sound judgment and decision-making skills during emergencies. Strong attention to detail and commitment to quality. Ability to collaborate effectively across departments. Working Conditions This position is primarily office-based within the Remote Monitoring Center. Standard business hours are Monday through Friday; however, the RMC operates 24/7/365. Flexibility is required for after-hours incidents, staffing needs, technology outages, major customer events, and disaster recovery situations. Occasional travel may be required for customer meetings, training, audits, or company events. Why Join DSI? At DSI, you'll help shape the future of Remote Video Monitoring through advanced technologies, AI-driven security solutions, and industry-leading customer service. As a key member of our Monitoring Center team, you'll work with innovative monitoring platforms, cutting-edge analytics, and a growing portfolio of enterprise customers while contributing to the success of a rapidly expanding business. DSI Security Services is a drug free employer complies with all applicable laws regarding affirmative action and equal opportunity in all its activities and programs and does not discriminate against anyone protected by law because of age, color, disability, national origin, race, religion, sex, handicap, or status as a veteran or disabled veteran. DSI Security Services is an equal employment/affirmative action employer. If you need accommodation for any part of the employment process because of a medical condition or disability, please contact Human Resources.

Position Title:Aviation Security Specialist (Cyber and Counter-UAS) City: Tysons (McLean) State: VA Country:US Type: 4 (Exempt, Bargaining Unit 1 (EB) # of Openings: 1 Category:Engineering & Air Safety - Pilot Training & Qualification Specialist Company Name: Air Line Pilots Association, Int'l., Tysons (McLean), Virginia, United States Description: Aviation Security Specialist (Cyber and Counter-UAS) The Air Line Pilots Association, International (ALPA) , the largest airline pilot union in the world and the largest non-governmental aviation safety organization in the world (representing over 80,000 pilots at 42 U.S. and Canadian airlines) seeks an experienced Security Specialist for our Tysons (McLean), Virginia office. With a focus on the policy areas related to cybersecurity and counter-UAS for civil aviation, the including various government and industry working groups that are developing industry standards, policy, and regulatory recommendations for cybersecurity and counter-UAS (C-UAS), as well as aviation jumpseat. Additionally, the Security Specialist will become knowledgeable in other security-related policy areas, including risk-based screening, FFDOs, inflight security, Rap Back, and insider threat(s) to provide back up and overlap with the Aviation Security Specialist. The Security Specialist effectively represents the Association and the department, interacting with government and industry security officials on a routine basis, advocating on behalf of the Association's priorities from a policy perspective. In coordination with relevant ALPA committees and staff members, they develop and coordinate written communications to membership, government, and industry groups outlining ALPA positions on a wide variety of security issues, including cybersecurity and C-UAS. Travel: 5% - 15%; sporadically, could be as much as 25% of the time. ALPA is an equal opportunity employer that is committed to diversity and inclusion in a safe workplace. We prohibit discrimination, harassment and harmful behavior of any kind based on race, color, sex, religion, sexual orientation, national origin, gender identity, caste, disability, genetic information, pregnancy, or other protected characteristics as outlined in federal or provincial laws. We highly value everyone and all are encouraged to apply, including minorities, veterans, and people with disabilities. This position is covered by a collective bargaining agreement. ALPA is a member-driven, staff supported, union with two internal professional unions. Minimum Requirements: Bachelor's Degree in Cybersecurity or related field, including aviation security or Unmanned Aircraft Systems, from an accredited college or university required; or, the equivalent combination of education and practical experience. Three (3) years of experience with aviation cybersecurity and/or counter-UAS technologies. Demonstrated knowledge and understanding of US and Canadian civil aviation operations desired, with a focus on airline operations preferred. Understanding of new entrants' challenges and issues, air traffic control, the airline industry; airline pilots; and, the laws and regulations that affect the security and the industry strongly preferred. Familiar with Unmanned Aircraft Systems (UAS) rules and policies strongly preferred. Experience engaging with federal advisory committees, aviation rulemaking committees, and/or international aviation organizations (ICAO, IFALPA) preferred. Sound judgment and analytical thinking, with the ability to distill complex technical and regulatory information into clear, actionable recommendations for leadership. Strong technical writing skills are required, and public speaking skills are beneficial. Excellent interpersonal and communication skills, oral and written, for effective interaction with all levels of contacts, internal and external. Ability to collaboratively work in multi-disciplined team. Must be a self-starter with professional maturity and sound judgment, capable of independent decision-making and to be proactive in identifying and responding to issues and problems. Must possess exceptional time management skills; be able to work in a fast-paced, multi-tasking environment; and transition easily between projects. Software: Microsoft Word, Outlook, Excel, and PowerPoint; experience with collaborative platforms and virtual meeting technologies. Physical Demands: Note: The physical demands described herein are characteristic of those that must be met to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals to perform the essential physical activities of this position described below. Constantly operates a computer/smartphone/tablet. Regularly required to maintain a stationary position; move about the office and the local metropolitan area; determine what others have said or written; and, converse with others and exchange accurate information. Regularly required to sit, stand, bend, reach, and move about the office and travel (locally, nationally, and internationally). May also include occasional bending, stooping, squatting, and/or pushing and pulling or moving, e.g., to pack, unpack, and/or move cases. Occasionally required to move, raise, reach, and/or retrieve binders, books, boxes, and files up to ten (10) pounds (lbs.). While on travel, could be responsible to move, raise, reach, and/or retrieve luggage weighing as much as 50 lbs. (Assistance may not always be available.) ALPA offers competitive salaries with terrific benefits, including: 401k Plan with Non-Elective Employer Contribution of 12% plus 2% contribution into a Market-Based Cash Balance Plan (MBCBP) after 180 days of employment. No employee contribution required! Employees can choose to make pre-tax, Roth, and after-tax contributions to the 401(k). The plan permits in-plan Roth conversions and has a 4-year vesting schedule. The MBCBP has a 3-year cliff vesting period; Generous health care benefits on day one - Aetna PPO Plan, Aetna High Deductible Health Plan, and a Kaiser HMO Plan (where available), which includes coverage for medical, dental, and vision benefits for the employee, their spouse, and/or dependent children. Employees do not have to pay premiums if they enroll in the Aetna High Deductible Health Plan or the Kaiser HMO Plan; days paid vacation and holidays per year plus 2 volunteer days per year; Generous sick and bereavement leave; Competitive parental leave; Company-paid coverage for long term disability, life insurance, and accidental death & dismemberment; Flexible Spending and Health Savings accounts; Retiree health plan and a retiree health account (retiree HRA). Funds in the retiree health account can be used to pay for eligible medical expenses in retirement; Education Assistance Program that reimburses 100% of eligible expenses; Optional benefits include a legal plan, supplemental life insurance, college 529 plan, pet insurance, long term care insurance, and qualified transportation fringe benefits (where available); and, Partial remote work opportunities are available after six months of service. PROJECTED ANNUAL SALARY RANGE: $ 97,948.00 - $ 139,923.00 Relocation not provided. Sponsorship not available for this position. PM19 Compensation details: 23 Yearly Salary PI-6665