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Instructional AI/Technology Specialist
InsideHigherEd San Antonio, Texas
Job TitleInstructional AI/Technology SpecialistAgencyTexas A&M University - San AntonioDepartmentDepartment Of Educator & Leadership PreparationProposed Minimum SalaryCommensurateJob LocationSan Antonio, TexasJob TypeStaffJob Description The Instructional AI/Technology Specialist, under general supervision, will be responsible for coordinating the AI and technology implementation during the funding period for two projects - Alamo Bridges and Transition University program at Texas A&M University-San Antonio (A&M-SA). The AI/Technology Specialist will advance an innovative, evidence-based technology-based training for both program participants effectively supporting Texans with disabilities in achieving meaningful employment and independent living outcomes. This position will support the instructional planning, development, implementation, and continuous improvement of academic and career development initiatives within each program at A&M-SA. The AI/Technology Specialist will also support building partnerships and bridging collaborative efforts between the programs, local agencies, and community stakeholders. The AI/Technology Specialist will collaborate with coworkers administrators, university faculty, staff, students, families, school districts, vocational rehabilitation professionals, employers, and other stakeholders to prepare vocational transition professionals to support youth and adults with disabilities in achieving employment and independent living goals, with a strong emphasis on community engagement, 21st Century careers, interdisciplinary collaboration, and innovative technology practices. The AI/Technology Specialist will report to the program coordinators. Position Hours: This position is 100% on-site at our San Antonio campus; remote or hybrid work is not available. This position typically works Monday - Friday; 8 a.m. - 5 p.m. May work beyond normal office hours to include evenings and weekends. This is a grant funded position. This is a grant-funded position that is based on the continuation of the grant (for up to five years). Responsibilities: Work collaboratively with the PIs and staff to ensure all technology-based project activities and events are supportive and enriching for the participants. Coordinate AI/technology implementation during the funding period. Conduct needs assessments, systematic identification of AT/technology. Coordinate and support Alamo Bridges and Transition University operations and needs. Coordinate, develop, maintain, and provide support for Alamo Bridges and Transition University micro-credential systems. Develop procedures for complex or specialized AI/technology functions. Maintain and analyze a variety of data and records related to project products, tools, and resources. Provide instruction and/or training(s) based on developed programming, tools and resources. Evaluate user and outcome data to continuously refine the AI/technology programming to increase program effectiveness and outcomes. Develop materials for dissemination. Provide AI/technology professional development for providers, employers, co-workers, and other involved stakeholders. Assist with building partnerships and bridging collaborative efforts between the programs, local agencies, and community stakeholders. Identifying and purchasing technology needs for the program. Support communication, marketing, and community outreach related to program priorities and objectives. Perform other duties as assigned. Required Education and Experience: Associate degree in applicable field or higher in related field. Two (2) years of related experience in digital imaging editing or web design for multimedia. Preferred Education and Experience: Bachelor/ Master's degree in vocational rehabilitation, education, special education, counseling, or field related to program goals and objectives. Three (3) to five (5) years of related experience in the field of vocational rehabilitation, transition, and special education with a focus on disability support and career services. Experience with AI and advanced technology applied to planning, coordinating, and organizing complex, multi-activity projects related to higher education, vocational rehabilitation, and transition for students with disabilities. Experience in the development of instructional AI- and technology-based curricula and training in educational settings. Experience working with vocational rehabilitation agencies, school districts, and career community partners representing the regional and state-wide communities. Experience working with first-generation students representing the regional and state-wide communities. Knowledge, Skills and Abilities: Strong AI and advanced technology skills in educational settings. Develop visual aids and other instructional materials to meet specific training needs while effectively instructing and supervising program participants. Knowledge of curriculum design, academic and career skill development, and instructional support for varied learner needs. Proficiency in Microsoft Office Suite, database applications, and other computer software. Collaboration with a wide variety of stakeholders and development of cooperative and effective relationships among faculty, staff, university leadership, and community partners. Ability to multitask and prioritize competing demands. Excellent verbal, written, and interpersonal communication skills, including the ability to interact with students and families from diffrent backgrounds. Prepare and maintain accurate data, required reports, and program records. Maintain confidentiality, manage sensitive information appropriately, and work effectively in a high-stress or dynamic environment. Coordinate, develop and maintain outward facing program information and materials for dissemination (e.g., website, newsletter, marketing). Support program meetings and events. Commitment to professional excellence and support of student success. Knowledge and experience in adult education and career skill development, including coordinating and monitoring adult learner experiences. Proven track record of excellence in vocational rehabilitation initiatives and professional development. Proven track record of AI and advanced technology experiences. Applicant Instructions: Please make sure to provide the following documents: Cover Letter Resume / CV Three (3) Professional References For detailed instructions on how to apply for any position on our website, please use the following link: Summary of Employee Benefits: Texas A&M University-San Antonio values community engagement and encourages applicants who are committed to advancing the well-being and prosperity of our communities. Please ensure that all required documents are uploaded prior to submitting the application. Once the application is submitted, no changes or revisions can be made. If you have issues with adding documents to your application, please contact HR at . In compliance with ADA, if accommodations are needed for the application process, please contact HR at . All positions are security-sensitive. Applicants are subject to a criminal history investigation, and employment is contingent upon the institution's verification of credentials and/or other information required by the institution's procedures, including the completion of the criminal history check. Equal Opportunity/Veterans/Disability Employer.
01/14/2026
Full time
Job TitleInstructional AI/Technology SpecialistAgencyTexas A&M University - San AntonioDepartmentDepartment Of Educator & Leadership PreparationProposed Minimum SalaryCommensurateJob LocationSan Antonio, TexasJob TypeStaffJob Description The Instructional AI/Technology Specialist, under general supervision, will be responsible for coordinating the AI and technology implementation during the funding period for two projects - Alamo Bridges and Transition University program at Texas A&M University-San Antonio (A&M-SA). The AI/Technology Specialist will advance an innovative, evidence-based technology-based training for both program participants effectively supporting Texans with disabilities in achieving meaningful employment and independent living outcomes. This position will support the instructional planning, development, implementation, and continuous improvement of academic and career development initiatives within each program at A&M-SA. The AI/Technology Specialist will also support building partnerships and bridging collaborative efforts between the programs, local agencies, and community stakeholders. The AI/Technology Specialist will collaborate with coworkers administrators, university faculty, staff, students, families, school districts, vocational rehabilitation professionals, employers, and other stakeholders to prepare vocational transition professionals to support youth and adults with disabilities in achieving employment and independent living goals, with a strong emphasis on community engagement, 21st Century careers, interdisciplinary collaboration, and innovative technology practices. The AI/Technology Specialist will report to the program coordinators. Position Hours: This position is 100% on-site at our San Antonio campus; remote or hybrid work is not available. This position typically works Monday - Friday; 8 a.m. - 5 p.m. May work beyond normal office hours to include evenings and weekends. This is a grant funded position. This is a grant-funded position that is based on the continuation of the grant (for up to five years). Responsibilities: Work collaboratively with the PIs and staff to ensure all technology-based project activities and events are supportive and enriching for the participants. Coordinate AI/technology implementation during the funding period. Conduct needs assessments, systematic identification of AT/technology. Coordinate and support Alamo Bridges and Transition University operations and needs. Coordinate, develop, maintain, and provide support for Alamo Bridges and Transition University micro-credential systems. Develop procedures for complex or specialized AI/technology functions. Maintain and analyze a variety of data and records related to project products, tools, and resources. Provide instruction and/or training(s) based on developed programming, tools and resources. Evaluate user and outcome data to continuously refine the AI/technology programming to increase program effectiveness and outcomes. Develop materials for dissemination. Provide AI/technology professional development for providers, employers, co-workers, and other involved stakeholders. Assist with building partnerships and bridging collaborative efforts between the programs, local agencies, and community stakeholders. Identifying and purchasing technology needs for the program. Support communication, marketing, and community outreach related to program priorities and objectives. Perform other duties as assigned. Required Education and Experience: Associate degree in applicable field or higher in related field. Two (2) years of related experience in digital imaging editing or web design for multimedia. Preferred Education and Experience: Bachelor/ Master's degree in vocational rehabilitation, education, special education, counseling, or field related to program goals and objectives. Three (3) to five (5) years of related experience in the field of vocational rehabilitation, transition, and special education with a focus on disability support and career services. Experience with AI and advanced technology applied to planning, coordinating, and organizing complex, multi-activity projects related to higher education, vocational rehabilitation, and transition for students with disabilities. Experience in the development of instructional AI- and technology-based curricula and training in educational settings. Experience working with vocational rehabilitation agencies, school districts, and career community partners representing the regional and state-wide communities. Experience working with first-generation students representing the regional and state-wide communities. Knowledge, Skills and Abilities: Strong AI and advanced technology skills in educational settings. Develop visual aids and other instructional materials to meet specific training needs while effectively instructing and supervising program participants. Knowledge of curriculum design, academic and career skill development, and instructional support for varied learner needs. Proficiency in Microsoft Office Suite, database applications, and other computer software. Collaboration with a wide variety of stakeholders and development of cooperative and effective relationships among faculty, staff, university leadership, and community partners. Ability to multitask and prioritize competing demands. Excellent verbal, written, and interpersonal communication skills, including the ability to interact with students and families from diffrent backgrounds. Prepare and maintain accurate data, required reports, and program records. Maintain confidentiality, manage sensitive information appropriately, and work effectively in a high-stress or dynamic environment. Coordinate, develop and maintain outward facing program information and materials for dissemination (e.g., website, newsletter, marketing). Support program meetings and events. Commitment to professional excellence and support of student success. Knowledge and experience in adult education and career skill development, including coordinating and monitoring adult learner experiences. Proven track record of excellence in vocational rehabilitation initiatives and professional development. Proven track record of AI and advanced technology experiences. Applicant Instructions: Please make sure to provide the following documents: Cover Letter Resume / CV Three (3) Professional References For detailed instructions on how to apply for any position on our website, please use the following link: Summary of Employee Benefits: Texas A&M University-San Antonio values community engagement and encourages applicants who are committed to advancing the well-being and prosperity of our communities. Please ensure that all required documents are uploaded prior to submitting the application. Once the application is submitted, no changes or revisions can be made. If you have issues with adding documents to your application, please contact HR at . In compliance with ADA, if accommodations are needed for the application process, please contact HR at . All positions are security-sensitive. Applicants are subject to a criminal history investigation, and employment is contingent upon the institution's verification of credentials and/or other information required by the institution's procedures, including the completion of the criminal history check. Equal Opportunity/Veterans/Disability Employer.
Curriculum Systems Specialist
InsideHigherEd Augusta, Georgia
Curriculum Systems Specialist Job ID: 293033 Location: Augusta University Full/Part Time: Full Time Regular/Temporary: About Us Augusta University is Georgia's innovation center for education and health care, training the next generation of innovators, leaders, and healthcare providers in classrooms and clinics on four campuses in Augusta and locations across the state. More than 12,000 students choose Augusta for educational opportunities at the center of Georgia's cybersecurity hub and experiential learning that blends arts and application, humanities, and the health sciences. Augusta is home to Georgia's only public academic health center, where groundbreaking research is creating a healthier, more prosperous Georgia, and world-class clinicians are bringing the medicine of tomorrow to patient care today. Our mission and values make Augusta University an institution like no other. Augusta University's distinct characteristics in education and research include real-world experiences and community engagement, as well as a culture of building community, corporate and government partnerships that address health, security, economic and societal concerns locally and across the state. The University System of Georgia is comprised of our 26 institutions of higher education and learning as well as the System Office. Our USG Statement of Core Values are Integrity, Excellence, Accountability, and Respect. These values serve as the foundation for all that we do as an organization, and each USG community member is responsible for demonstrating and upholding these standards. More details on the USG Statement of Core Values and Code of Conduct are available in USG Board Policy 8.2.18.1.2 and can be found online at Additionally, USG supports Freedom of Expression as stated in Board Policy 6.5 Freedom of Expression and Academic Freedom found online at . Location Augusta University- Our Health Sciences Campus: th Street, Augusta, GA 30912 Our Summerville Campus: 2500 Walton Way, Augusta, GA 30904 College/Department Information The Office of the Registrar at Augusta University strives to serve our community with excellence, integrity, accuracy, and efficiency. We provide superior customer service while maintaining and preserving student academic records, supporting academic progress, and providing academic certification. Our office serves as a resource to students, faculty, staff, and alumni. The Registrar's Office strives to: Provide the highest quality service to students, faculty, staff, and the community in a courteous and professional manner. Develop and implement standard operation procedures that will ensure the accuracy, integrity, security, and preservation of academic records. Complete frequent peer analysis, stay informed on industry best practices, utilize the latest technology and encourage suggestions from our customers for delivering quality service. Provide professional development opportunities to expand the individual potential of Registrar employees to meet the needs of the department and university. Job Summary This role is responsible for reviewing and managing Curriculum proposals and changes for compliance with institutional and state guidelines, Catalog production and management, updating required systems, including but not limited to Curriculum, Acalog, Web Content Management, and personnel via Outlook email and Microsoft Teams with related information, and maintaining the Registrar's Office website. Responsibilities The duties include, but are not limited to: MODERN CAMPUS CURRICULUM SYSTEM (FORMERLY CURRICULOG):Serve as the system administrator for the university's electronic curriculum management software. Act as primary liaison for the review and routing of all curriculum proposals to ensure compliance with academic, institutional, and USG policies and reporting requirements. Communicate and coordinate regularly with faculty, department leaders, and administrators to facilitate the proposal process and resolve issues. Manage and monitor approval workflows and proposal hierarchies to ensure timely review and progression. Review, track, and report daily metrics to leadership on proposal activity and processing timelines. Build and modify electronic forms, fields, and workflow structures as needed to support process improvement. Conduct peer assessments and quality checks on form design, routing, and compliance. Remove or archive proposals as needed to maintain data integrity within the system. CURRICULUM ADMINISTRATION: Review and process all curriculum proposals for administrative compliance with institutional and USG regulations and policies. Work collaboratively with academic units to ensure completeness, accuracy, and consistency of submitted proposals. Ensure approved changes are accurately reflected in the academic catalog and related systems. MODERN CAMPUS CATALOG (FORMERLY ACALOG): Serve as the system administrator for the university's catalog management software. Build, edit, and maintain all catalog content to produce and publish the official university catalog. Coordinate the annual catalog review cycle, including generating review documents, tracking feedback, and ensuring 100% completion and approval prior to publication. Produce and publish both the online catalog and a comprehensive PDF version for archival and reference purposes. Communicate with catalog contributors across all colleges and departments to ensure updates are accurate and consistent. Manage and maintain archives of historical catalog editions. Conduct peer assessments on catalog content as needed. COMMUNICATION AND COORDINATION: Monitor and respond to inquiries received through the Curriculog and Catalog resource email accounts, providing guidance and technical support to users at all organizational levels. Coordinate planning and timelines for publication of new catalogs while maintaining the current catalog in production. WEBSITE AND DOCUMENTATION: Maintain Registrar's Office website content related to curriculum and catalog systems. Develop, update, and publish user guides and step-by-step instructional materials for system users. TRAINING AND SUPPORT: Provide ongoing support and guidance to system users to promote consistent application of institutional policies and procedures. Facilitate and deliver training sessions for faculty and staff on system use and curriculum processes. : Perform other duties as assigned. Required Qualifications Bachelor's degree from an accredited college or university and a minimum of three years' experience in a regionally accredited higher education institution or relevant work environment. Preferred Qualifications Knowledge of BANNER, Acalog, Curriculog, and Degreeworks. Knowledge, Skills, & Abilities KNOWLEDGE Proficient in Microsoft Office and other computer software/databases. Working knowledge of MS Office and other computer software/databases. Knowledge of university academic policy and procedures as it relates to Augusta University, in addition to University System of Georgia rules and regulations. SKILLS Excellent interpersonal, written, and verbal communication skills. Detail-oriented with strong prioritization and organizational skills. ABILITIES Ability to maintain confidentiality. Ability to find, evaluate, and recommend solutions to problems. Ability to formulate logical and objective conclusions and recommendations. Ability to demonstrate strong analytical skills to identify issues, determine sources of information, gather and synthesize data from multiple sources. Shift/Salary/Benefits Shift: Days; M-F (Work outside of the standard business hours may be required) Pay Band: B11 Salary: $56,600/annually-$56,700/annually Salary to be commensurate with qualifications of the selected candidate within the established range (generally minimum-midpoint) of the position Recruitment Period: Until Filled Augusta University offers a variety of benefits to full-time benefits-eligible employees and some of our half-time (or more) employees. Benefits that may be elected could include health insurance, dental insurance, life insurance, Teachers Retirement System (or Optional Retirement Plan), as well as earned vacation time, sick leave, and 13 paid holidays. Also, our full-time employees who have been employed with us successfully for more than 6 months can be considered for the Tuition Assistance Program. Consider applying with us today! Conditions of Employment All selected candidates are required to successfully pass a Background Check review prior to starting with Augusta University. If applicable for the specific position based on the duties: the candidate will also need to have a credit check completed for Positions of Trust and or approved departmental Purchase Card usage. Motor vehicle reports are required for positions that are required to drive an Augusta University vehicle. For Faculty Hires: Final candidates will be required to provide proof of completed academic degree(s) as well as post-secondary coursework in the form of original transcript(s) . click apply for full job details
01/14/2026
Full time
Curriculum Systems Specialist Job ID: 293033 Location: Augusta University Full/Part Time: Full Time Regular/Temporary: About Us Augusta University is Georgia's innovation center for education and health care, training the next generation of innovators, leaders, and healthcare providers in classrooms and clinics on four campuses in Augusta and locations across the state. More than 12,000 students choose Augusta for educational opportunities at the center of Georgia's cybersecurity hub and experiential learning that blends arts and application, humanities, and the health sciences. Augusta is home to Georgia's only public academic health center, where groundbreaking research is creating a healthier, more prosperous Georgia, and world-class clinicians are bringing the medicine of tomorrow to patient care today. Our mission and values make Augusta University an institution like no other. Augusta University's distinct characteristics in education and research include real-world experiences and community engagement, as well as a culture of building community, corporate and government partnerships that address health, security, economic and societal concerns locally and across the state. The University System of Georgia is comprised of our 26 institutions of higher education and learning as well as the System Office. Our USG Statement of Core Values are Integrity, Excellence, Accountability, and Respect. These values serve as the foundation for all that we do as an organization, and each USG community member is responsible for demonstrating and upholding these standards. More details on the USG Statement of Core Values and Code of Conduct are available in USG Board Policy 8.2.18.1.2 and can be found online at Additionally, USG supports Freedom of Expression as stated in Board Policy 6.5 Freedom of Expression and Academic Freedom found online at . Location Augusta University- Our Health Sciences Campus: th Street, Augusta, GA 30912 Our Summerville Campus: 2500 Walton Way, Augusta, GA 30904 College/Department Information The Office of the Registrar at Augusta University strives to serve our community with excellence, integrity, accuracy, and efficiency. We provide superior customer service while maintaining and preserving student academic records, supporting academic progress, and providing academic certification. Our office serves as a resource to students, faculty, staff, and alumni. The Registrar's Office strives to: Provide the highest quality service to students, faculty, staff, and the community in a courteous and professional manner. Develop and implement standard operation procedures that will ensure the accuracy, integrity, security, and preservation of academic records. Complete frequent peer analysis, stay informed on industry best practices, utilize the latest technology and encourage suggestions from our customers for delivering quality service. Provide professional development opportunities to expand the individual potential of Registrar employees to meet the needs of the department and university. Job Summary This role is responsible for reviewing and managing Curriculum proposals and changes for compliance with institutional and state guidelines, Catalog production and management, updating required systems, including but not limited to Curriculum, Acalog, Web Content Management, and personnel via Outlook email and Microsoft Teams with related information, and maintaining the Registrar's Office website. Responsibilities The duties include, but are not limited to: MODERN CAMPUS CURRICULUM SYSTEM (FORMERLY CURRICULOG):Serve as the system administrator for the university's electronic curriculum management software. Act as primary liaison for the review and routing of all curriculum proposals to ensure compliance with academic, institutional, and USG policies and reporting requirements. Communicate and coordinate regularly with faculty, department leaders, and administrators to facilitate the proposal process and resolve issues. Manage and monitor approval workflows and proposal hierarchies to ensure timely review and progression. Review, track, and report daily metrics to leadership on proposal activity and processing timelines. Build and modify electronic forms, fields, and workflow structures as needed to support process improvement. Conduct peer assessments and quality checks on form design, routing, and compliance. Remove or archive proposals as needed to maintain data integrity within the system. CURRICULUM ADMINISTRATION: Review and process all curriculum proposals for administrative compliance with institutional and USG regulations and policies. Work collaboratively with academic units to ensure completeness, accuracy, and consistency of submitted proposals. Ensure approved changes are accurately reflected in the academic catalog and related systems. MODERN CAMPUS CATALOG (FORMERLY ACALOG): Serve as the system administrator for the university's catalog management software. Build, edit, and maintain all catalog content to produce and publish the official university catalog. Coordinate the annual catalog review cycle, including generating review documents, tracking feedback, and ensuring 100% completion and approval prior to publication. Produce and publish both the online catalog and a comprehensive PDF version for archival and reference purposes. Communicate with catalog contributors across all colleges and departments to ensure updates are accurate and consistent. Manage and maintain archives of historical catalog editions. Conduct peer assessments on catalog content as needed. COMMUNICATION AND COORDINATION: Monitor and respond to inquiries received through the Curriculog and Catalog resource email accounts, providing guidance and technical support to users at all organizational levels. Coordinate planning and timelines for publication of new catalogs while maintaining the current catalog in production. WEBSITE AND DOCUMENTATION: Maintain Registrar's Office website content related to curriculum and catalog systems. Develop, update, and publish user guides and step-by-step instructional materials for system users. TRAINING AND SUPPORT: Provide ongoing support and guidance to system users to promote consistent application of institutional policies and procedures. Facilitate and deliver training sessions for faculty and staff on system use and curriculum processes. : Perform other duties as assigned. Required Qualifications Bachelor's degree from an accredited college or university and a minimum of three years' experience in a regionally accredited higher education institution or relevant work environment. Preferred Qualifications Knowledge of BANNER, Acalog, Curriculog, and Degreeworks. Knowledge, Skills, & Abilities KNOWLEDGE Proficient in Microsoft Office and other computer software/databases. Working knowledge of MS Office and other computer software/databases. Knowledge of university academic policy and procedures as it relates to Augusta University, in addition to University System of Georgia rules and regulations. SKILLS Excellent interpersonal, written, and verbal communication skills. Detail-oriented with strong prioritization and organizational skills. ABILITIES Ability to maintain confidentiality. Ability to find, evaluate, and recommend solutions to problems. Ability to formulate logical and objective conclusions and recommendations. Ability to demonstrate strong analytical skills to identify issues, determine sources of information, gather and synthesize data from multiple sources. Shift/Salary/Benefits Shift: Days; M-F (Work outside of the standard business hours may be required) Pay Band: B11 Salary: $56,600/annually-$56,700/annually Salary to be commensurate with qualifications of the selected candidate within the established range (generally minimum-midpoint) of the position Recruitment Period: Until Filled Augusta University offers a variety of benefits to full-time benefits-eligible employees and some of our half-time (or more) employees. Benefits that may be elected could include health insurance, dental insurance, life insurance, Teachers Retirement System (or Optional Retirement Plan), as well as earned vacation time, sick leave, and 13 paid holidays. Also, our full-time employees who have been employed with us successfully for more than 6 months can be considered for the Tuition Assistance Program. Consider applying with us today! Conditions of Employment All selected candidates are required to successfully pass a Background Check review prior to starting with Augusta University. If applicable for the specific position based on the duties: the candidate will also need to have a credit check completed for Positions of Trust and or approved departmental Purchase Card usage. Motor vehicle reports are required for positions that are required to drive an Augusta University vehicle. For Faculty Hires: Final candidates will be required to provide proof of completed academic degree(s) as well as post-secondary coursework in the form of original transcript(s) . click apply for full job details
IT Systems Support Analyst
InsideHigherEd Augusta, Georgia
IT Systems Support Analyst Job ID: 292982 Location: Augusta University Full/Part Time: Full Time Regular/Temporary: About Us Augusta University is Georgia's innovation center for education and health care, training the next generation of innovators, leaders, and healthcare providers in classrooms and clinics on four campuses in Augusta and locations across the state. More than 12,000 students choose Augusta for educational opportunities at the center of Georgia's cybersecurity hub and experiential learning that blends arts and application, humanities, and the health sciences. Augusta is home to Georgia's only public academic health center, where groundbreaking research is creating a healthier, more prosperous Georgia, and world-class clinicians are bringing the medicine of tomorrow to patient care today. Our mission and values make Augusta University an institution like no other. Augusta University's distinct characteristics in education and research include real-world experiences and community engagement, as well as a culture of building community, corporate and government partnerships that address health, security, economic and societal concerns locally and across the state. The University System of Georgia is comprised of our 26 institutions of higher education and learning as well as the System Office. Our USG Statement of Core Values are Integrity, Excellence, Accountability, and Respect. These values serve as the foundation for all that we do as an organization, and each USG community member is responsible for demonstrating and upholding these standards. More details on the USG Statement of Core Values and Code of Conduct are available in USG Board Policy 8.2.18.1.2 and can be found online at Additionally, USG supports Freedom of Expression as stated in Board Policy 6.5 Freedom of Expression and Academic Freedom found online at . Location Augusta University- Our Health Sciences Campus: th Street, Augusta, GA 30912 Our Summerville Campus: 2500 Walton Way, Augusta, GA 30904 College/Department Information The Division of Information Technology's mission at Augusta University is to anticipate and respond effectively to a changing world with agile, innovative, robust and secure services that educate and inspire students, empower clinicians, educators, researchers and administrators, advance learning, discovery and care. Job Summary As a member of Augusta University's (AU) Information Technology (IT) division, the staff members will adhere to the highest standards of customer service and professionalism in the implementation of all duties and responsibilities. The IT Systems Support Professional is a critical source of dedicated technology support for students, faculty, and staff across all campuses of the Medical College of Georgia and is designated as essential personnel for AU-IT operations. With duties ranging from audiovisual support, personal computing hardware/software support, lecture capture, network connectivity diagnostics, simulation device support, telehealth device support, and productivity software diagnostics, this position is a fundamental necessity for optimal operations. Under limited leadership, the incumbent will provide clear, concise, and diplomatic communications with effective strategies to resolve issues, or escalate for resolution, as appropriate. The position will require day and overnight travel throughout the State of Georgia. Responsibilities TECHNICAL SUPPORT: Provides primary IT support for technical issues at regional/clinical campuses of the Medical College of Georgia. Delivers remote or on-site diagnostic/repair support for a variety of technologies employed in administrative, academic, and simulation operations. Functions as liaison for ancillary IT groups for incident engagement and escalation to ensure timely resolution of reported incidents. ALTERNATE SUPPORT: Provides alternate IT support for the Medical College of Georgia's primary campus in Augusta, providing on-site diagnostic/repair support for a variety of technologies utilized in administrative operations. Functions as liaison for ancillary AU and AU-IT groups for incident engagement and escalation to ensure timely resolution of reported incidents. SERVICE MANAGEMENT APPLICATION: Completes and oversees the timely submission of reported problems through AU's Information Technology Service Management (ITSM) application. Fully documents support efforts, ensuring appropriate Service Level Agreements (SLA) are met and services restored as efficiently as possible. Proactively monitors reported or resolved incidents for tracking of trends and engages others as necessary for preventive or corrective actions. SYSTEM SUPPORT: Proactively tests, maintains, and facilitates the usage of small group collaborative video-conferencing systems, web-conferencing systems, and related technology to support academic teaching, administrative meetings, and special events within departmental spaces. ADVISE/CONSULT CUSTOMERS: Consults and advises customers on best practices for IT engagement, adherence to security policies, data storage, asset management tracking, evaluation of hardware/software upgrades/refresh, and productivity software collaboration to optimize departmental practices and procedures. REGIONAL SUPPORT: For assigned regional/clinical campuses, champions site-specific coordinated support efforts between regional/clinical campus, AU-IT groups, USG networking, host IT group, or contracted vendors. Maintains accurate records of all relevant support contacts and contracts for each regional/clinical campus, including the appropriate steps to take for after-hours support needs. TECHNOLOGY SOLUTIONS: Participates in the evaluation, recommendation, development, and implementation of reliable, efficient, and cost-effective technology solutions through partnerships with vendors and select AU-IT groups. : Perform other duties as assigned. Required Qualifications Bachelor's degree from an accredited college or university and two years of related field experience OR Associate's degree from an accredited college or university and three years of directly related field experience OR High School diploma, GED or equivalent from a recognized State or Federal accrediting organization and seven years of directly related experience and a minimum of two related certifications, i.e. CompTIA A+, or CTS. Must possess and maintain a valid state driver's license. Preferred Qualifications Technical certifications or experience working with: Comp TIA A+ certification, AVIXA CTS certification, Microsoft Office Specialist certification, Project Management certification (any level). Master's degree from an accredited college or university in Instructional/Educational Technology, Information Technology, or related field. Experience in a higher education environment. Teaching and/or training experience. Knowledge, Skills, & Abilities KNOWLEDGE Advanced knowledge of Windows and Apple hardware/software/OS/iOS support practices. Advanced knowledge of productivity software such Microsoft Office, Adobe Creative Cloud, as well as cloud-based storage such as Box and OneDrive installation and operation. Knowledge of network connectivity, topography, and use of wireless networking, videoconferencing, Zoom/Teams web conferencing, and live streaming. Knowledgeable in the configuration and operation of presentation systems, computer-based simulation, lecture capture, and related collaborative solutions found in classrooms, conference rooms, and event settings. SKILLS Excellent interpersonal, written, and verbal communication skills. Detail-oriented with strong prioritization and organizational skills. Skilled and experienced in providing exceptional customer service. ABILITIES Ability to communicate orally and in writing in a clear and concise manner to a variety of customer knowledge levels. Ability to establish and maintain effective working relationships with co-workers, the AU community, and visitors to AU. Ability to troubleshoot and resolve audiovisual system issues in a compressed timeframe. Ability to prioritize and execute tasks in a high-pressure environment. Ability to work before or after hours/weekends as required. Ability to read and understand technical documentation and conduct research to identify and implement corrective solutions. Ability to maintain confidentiality. Ability to pay close attention to details. Shift/Salary/Benefits Shift: Days; M-F (Work outside of the standard business hours may be required) Pay Band: B10 Salary: $52,500/annually-$53,341/annually Salary to be commensurate with qualifications of the selected candidate within the established range (generally minimum-midpoint) of the position Recruitment Period: Until Filled Augusta University offers a variety of benefits to full-time benefits-eligible employees and some of our half-time (or more) employees. Benefits that may be elected could include health insurance, dental insurance, life insurance, Teachers Retirement System (or Optional Retirement Plan), as well as earned vacation time, sick leave, and 13 paid holidays. Also . click apply for full job details
01/14/2026
Full time
IT Systems Support Analyst Job ID: 292982 Location: Augusta University Full/Part Time: Full Time Regular/Temporary: About Us Augusta University is Georgia's innovation center for education and health care, training the next generation of innovators, leaders, and healthcare providers in classrooms and clinics on four campuses in Augusta and locations across the state. More than 12,000 students choose Augusta for educational opportunities at the center of Georgia's cybersecurity hub and experiential learning that blends arts and application, humanities, and the health sciences. Augusta is home to Georgia's only public academic health center, where groundbreaking research is creating a healthier, more prosperous Georgia, and world-class clinicians are bringing the medicine of tomorrow to patient care today. Our mission and values make Augusta University an institution like no other. Augusta University's distinct characteristics in education and research include real-world experiences and community engagement, as well as a culture of building community, corporate and government partnerships that address health, security, economic and societal concerns locally and across the state. The University System of Georgia is comprised of our 26 institutions of higher education and learning as well as the System Office. Our USG Statement of Core Values are Integrity, Excellence, Accountability, and Respect. These values serve as the foundation for all that we do as an organization, and each USG community member is responsible for demonstrating and upholding these standards. More details on the USG Statement of Core Values and Code of Conduct are available in USG Board Policy 8.2.18.1.2 and can be found online at Additionally, USG supports Freedom of Expression as stated in Board Policy 6.5 Freedom of Expression and Academic Freedom found online at . Location Augusta University- Our Health Sciences Campus: th Street, Augusta, GA 30912 Our Summerville Campus: 2500 Walton Way, Augusta, GA 30904 College/Department Information The Division of Information Technology's mission at Augusta University is to anticipate and respond effectively to a changing world with agile, innovative, robust and secure services that educate and inspire students, empower clinicians, educators, researchers and administrators, advance learning, discovery and care. Job Summary As a member of Augusta University's (AU) Information Technology (IT) division, the staff members will adhere to the highest standards of customer service and professionalism in the implementation of all duties and responsibilities. The IT Systems Support Professional is a critical source of dedicated technology support for students, faculty, and staff across all campuses of the Medical College of Georgia and is designated as essential personnel for AU-IT operations. With duties ranging from audiovisual support, personal computing hardware/software support, lecture capture, network connectivity diagnostics, simulation device support, telehealth device support, and productivity software diagnostics, this position is a fundamental necessity for optimal operations. Under limited leadership, the incumbent will provide clear, concise, and diplomatic communications with effective strategies to resolve issues, or escalate for resolution, as appropriate. The position will require day and overnight travel throughout the State of Georgia. Responsibilities TECHNICAL SUPPORT: Provides primary IT support for technical issues at regional/clinical campuses of the Medical College of Georgia. Delivers remote or on-site diagnostic/repair support for a variety of technologies employed in administrative, academic, and simulation operations. Functions as liaison for ancillary IT groups for incident engagement and escalation to ensure timely resolution of reported incidents. ALTERNATE SUPPORT: Provides alternate IT support for the Medical College of Georgia's primary campus in Augusta, providing on-site diagnostic/repair support for a variety of technologies utilized in administrative operations. Functions as liaison for ancillary AU and AU-IT groups for incident engagement and escalation to ensure timely resolution of reported incidents. SERVICE MANAGEMENT APPLICATION: Completes and oversees the timely submission of reported problems through AU's Information Technology Service Management (ITSM) application. Fully documents support efforts, ensuring appropriate Service Level Agreements (SLA) are met and services restored as efficiently as possible. Proactively monitors reported or resolved incidents for tracking of trends and engages others as necessary for preventive or corrective actions. SYSTEM SUPPORT: Proactively tests, maintains, and facilitates the usage of small group collaborative video-conferencing systems, web-conferencing systems, and related technology to support academic teaching, administrative meetings, and special events within departmental spaces. ADVISE/CONSULT CUSTOMERS: Consults and advises customers on best practices for IT engagement, adherence to security policies, data storage, asset management tracking, evaluation of hardware/software upgrades/refresh, and productivity software collaboration to optimize departmental practices and procedures. REGIONAL SUPPORT: For assigned regional/clinical campuses, champions site-specific coordinated support efforts between regional/clinical campus, AU-IT groups, USG networking, host IT group, or contracted vendors. Maintains accurate records of all relevant support contacts and contracts for each regional/clinical campus, including the appropriate steps to take for after-hours support needs. TECHNOLOGY SOLUTIONS: Participates in the evaluation, recommendation, development, and implementation of reliable, efficient, and cost-effective technology solutions through partnerships with vendors and select AU-IT groups. : Perform other duties as assigned. Required Qualifications Bachelor's degree from an accredited college or university and two years of related field experience OR Associate's degree from an accredited college or university and three years of directly related field experience OR High School diploma, GED or equivalent from a recognized State or Federal accrediting organization and seven years of directly related experience and a minimum of two related certifications, i.e. CompTIA A+, or CTS. Must possess and maintain a valid state driver's license. Preferred Qualifications Technical certifications or experience working with: Comp TIA A+ certification, AVIXA CTS certification, Microsoft Office Specialist certification, Project Management certification (any level). Master's degree from an accredited college or university in Instructional/Educational Technology, Information Technology, or related field. Experience in a higher education environment. Teaching and/or training experience. Knowledge, Skills, & Abilities KNOWLEDGE Advanced knowledge of Windows and Apple hardware/software/OS/iOS support practices. Advanced knowledge of productivity software such Microsoft Office, Adobe Creative Cloud, as well as cloud-based storage such as Box and OneDrive installation and operation. Knowledge of network connectivity, topography, and use of wireless networking, videoconferencing, Zoom/Teams web conferencing, and live streaming. Knowledgeable in the configuration and operation of presentation systems, computer-based simulation, lecture capture, and related collaborative solutions found in classrooms, conference rooms, and event settings. SKILLS Excellent interpersonal, written, and verbal communication skills. Detail-oriented with strong prioritization and organizational skills. Skilled and experienced in providing exceptional customer service. ABILITIES Ability to communicate orally and in writing in a clear and concise manner to a variety of customer knowledge levels. Ability to establish and maintain effective working relationships with co-workers, the AU community, and visitors to AU. Ability to troubleshoot and resolve audiovisual system issues in a compressed timeframe. Ability to prioritize and execute tasks in a high-pressure environment. Ability to work before or after hours/weekends as required. Ability to read and understand technical documentation and conduct research to identify and implement corrective solutions. Ability to maintain confidentiality. Ability to pay close attention to details. Shift/Salary/Benefits Shift: Days; M-F (Work outside of the standard business hours may be required) Pay Band: B10 Salary: $52,500/annually-$53,341/annually Salary to be commensurate with qualifications of the selected candidate within the established range (generally minimum-midpoint) of the position Recruitment Period: Until Filled Augusta University offers a variety of benefits to full-time benefits-eligible employees and some of our half-time (or more) employees. Benefits that may be elected could include health insurance, dental insurance, life insurance, Teachers Retirement System (or Optional Retirement Plan), as well as earned vacation time, sick leave, and 13 paid holidays. Also . click apply for full job details

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