Overview Join to apply for the IT Product Management Senior Manager role at Salesforce. About Salesforce Salesforce is the AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn't a buzzword - it's a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all. Ready to level-up your career at the company leading workforce transformation in the agentic era? You're in the right place! Agentforce is the future of AI, and you are the future of Salesforce. Role and context The Senior Manager of Product Management role is part of the Digital Enterprise Technology (DET) Revenue team. As a Senior Product Manager within this organization, you will play a pivotal role in driving the success of our Salesforce on Salesforce solutions that enable us to be the Customer and CRM company in the world. You will be the linchpin between our product teams and the market, ensuring that our offerings align seamlessly with our business needs and industry trends. We're looking for a stellar Senior Manager - IT Product Management to join our DET Revenue team to build the future of Salesforce's internal Configure Price Quote (CPQ) process as part of Quote-to-Cash application. You'll be part of a team that focuses on technology modernization initiatives as well as strategic growth initiatives that would propel Salesforce to $50B and beyond. In addition to building and shipping great products, you'll get a chance to be at the forefront of revolutionizing the software industry through innovative AI, data, and technology solutions. You'll join a dynamic environment that fosters continuous learning, work with a diverse and talented team where your ideas and contributions are valued, and innovation is encouraged. You'll contribute to projects with a global footprint, influencing the success of Salesforce around the world. You'll also have access to resources and mentorship to help you grow in your career and achieve your professional goals. Responsibilities Lead a team of Product Managers and Analysts to define and prioritize features, enhancements, and initiatives based on strategic goals, and business feedback. Collaborate closely with cross-functional teams to understand business goals and requirements, and translate them into a clear product vision, solution and roadmap. Act as the voice of the business during sprint planning, ensuring that engineering teams understand and deliver on business expectations. Mentor and guide POs and Analysts to iterate on product enhancements and innovations. Conduct in-depth market research and analysis to identify emerging trends, customer pain points, and competitive landscapes. Oversee End-to-End and User Acceptance Testing (UAT) efforts, validating that deliverables meet quality standards and address user requirements. Required Qualifications 8+ years product management or related industry experience 3+ years of experience implementing Salesforce solutions as a Technical Product Manager / Business Analyst Familiarity with the software development lifecycle and Quote-to-Cash business process Familiarity with Generative AI and Agentic AI Requires a Bachelor's degree (or foreign degree equivalent) in Computer Science, Engineering, Information Systems, Analytics, Mathematics, Physics, Applied Sciences, or a related field and 2+ years of experience in the following: Experience working with a cross-functional team to drive product strategy, design, and vision Experience in defining product requirements and converting/developing them into a product solution Experience in coordinating with stakeholders outside of technology (end-customers, change management, legal, etc.), and guiding the team through key milestones Proven communication skills Displaying leadership, organizational and execution skills Preferred Qualifications Excellent interpersonal and communications skills. Experience going through a full product lifecycle, integrating customer feedback into product requirements, driving prioritization and pre/post-launch execution. Familiarity with Salesforce CPQ and/or other quote to cash / billing solutions. Salesforce CPQ and/or Admin and/or Agentforce Specialist certification(s) preferred. Benefits and Culture Unleash Your Potential. When you join Salesforce, you'll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best, and our AI agents accelerate your impact so you can do your best. Together, we'll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Accommodations If you require assistance due to a disability applying for open positions please submit a request via this Accommodations Request Form. Posting Statement Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. We believe in equality for all and are committed to an inclusive workplace free from discrimination. Know your rights: workplace discrimination is illegal. Any employee or potential employee will be assessed on the basis of merit, competence and qualifications - without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, gender expression or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education. In the United States, compensation offered will be determined by factors such as location, job level, job-related knowledge, skills, and experience. Some roles may be eligible for incentive compensation, equity, and benefits. Salesforce offers a variety of benefits to help you live well including: time off programs, medical, dental, vision, mental health support, paid parental leave, life and disability insurance, 401(k), and an employee stock purchasing program. More details about company benefits can be found at the following link: . Pursuant to the San Francisco Fair Chance Ordinance and the Los Angeles Fair Chance Initiative for Hiring, Salesforce will consider for employment qualified applicants with arrest and conviction records. For California-based roles, the base salary hiring range for this position is $200,800 to $276,100. Job Details Seniority level: Not Applicable Employment type: Full-time Job function: Information Technology Industries: Software Development, IT Services and IT Consulting, and Technology, Information and Internet
04/02/2026
Full time
Overview Join to apply for the IT Product Management Senior Manager role at Salesforce. About Salesforce Salesforce is the AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn't a buzzword - it's a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all. Ready to level-up your career at the company leading workforce transformation in the agentic era? You're in the right place! Agentforce is the future of AI, and you are the future of Salesforce. Role and context The Senior Manager of Product Management role is part of the Digital Enterprise Technology (DET) Revenue team. As a Senior Product Manager within this organization, you will play a pivotal role in driving the success of our Salesforce on Salesforce solutions that enable us to be the Customer and CRM company in the world. You will be the linchpin between our product teams and the market, ensuring that our offerings align seamlessly with our business needs and industry trends. We're looking for a stellar Senior Manager - IT Product Management to join our DET Revenue team to build the future of Salesforce's internal Configure Price Quote (CPQ) process as part of Quote-to-Cash application. You'll be part of a team that focuses on technology modernization initiatives as well as strategic growth initiatives that would propel Salesforce to $50B and beyond. In addition to building and shipping great products, you'll get a chance to be at the forefront of revolutionizing the software industry through innovative AI, data, and technology solutions. You'll join a dynamic environment that fosters continuous learning, work with a diverse and talented team where your ideas and contributions are valued, and innovation is encouraged. You'll contribute to projects with a global footprint, influencing the success of Salesforce around the world. You'll also have access to resources and mentorship to help you grow in your career and achieve your professional goals. Responsibilities Lead a team of Product Managers and Analysts to define and prioritize features, enhancements, and initiatives based on strategic goals, and business feedback. Collaborate closely with cross-functional teams to understand business goals and requirements, and translate them into a clear product vision, solution and roadmap. Act as the voice of the business during sprint planning, ensuring that engineering teams understand and deliver on business expectations. Mentor and guide POs and Analysts to iterate on product enhancements and innovations. Conduct in-depth market research and analysis to identify emerging trends, customer pain points, and competitive landscapes. Oversee End-to-End and User Acceptance Testing (UAT) efforts, validating that deliverables meet quality standards and address user requirements. Required Qualifications 8+ years product management or related industry experience 3+ years of experience implementing Salesforce solutions as a Technical Product Manager / Business Analyst Familiarity with the software development lifecycle and Quote-to-Cash business process Familiarity with Generative AI and Agentic AI Requires a Bachelor's degree (or foreign degree equivalent) in Computer Science, Engineering, Information Systems, Analytics, Mathematics, Physics, Applied Sciences, or a related field and 2+ years of experience in the following: Experience working with a cross-functional team to drive product strategy, design, and vision Experience in defining product requirements and converting/developing them into a product solution Experience in coordinating with stakeholders outside of technology (end-customers, change management, legal, etc.), and guiding the team through key milestones Proven communication skills Displaying leadership, organizational and execution skills Preferred Qualifications Excellent interpersonal and communications skills. Experience going through a full product lifecycle, integrating customer feedback into product requirements, driving prioritization and pre/post-launch execution. Familiarity with Salesforce CPQ and/or other quote to cash / billing solutions. Salesforce CPQ and/or Admin and/or Agentforce Specialist certification(s) preferred. Benefits and Culture Unleash Your Potential. When you join Salesforce, you'll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best, and our AI agents accelerate your impact so you can do your best. Together, we'll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Accommodations If you require assistance due to a disability applying for open positions please submit a request via this Accommodations Request Form. Posting Statement Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. We believe in equality for all and are committed to an inclusive workplace free from discrimination. Know your rights: workplace discrimination is illegal. Any employee or potential employee will be assessed on the basis of merit, competence and qualifications - without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, gender expression or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education. In the United States, compensation offered will be determined by factors such as location, job level, job-related knowledge, skills, and experience. Some roles may be eligible for incentive compensation, equity, and benefits. Salesforce offers a variety of benefits to help you live well including: time off programs, medical, dental, vision, mental health support, paid parental leave, life and disability insurance, 401(k), and an employee stock purchasing program. More details about company benefits can be found at the following link: . Pursuant to the San Francisco Fair Chance Ordinance and the Los Angeles Fair Chance Initiative for Hiring, Salesforce will consider for employment qualified applicants with arrest and conviction records. For California-based roles, the base salary hiring range for this position is $200,800 to $276,100. Job Details Seniority level: Not Applicable Employment type: Full-time Job function: Information Technology Industries: Software Development, IT Services and IT Consulting, and Technology, Information and Internet
To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts. Job Category Product Job Details About Salesforce Salesforce is the AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn't a buzzword - it's a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all. Ready to level-up your career at the company leading workforce transformation in the agentic era? You're in the right place! Agentforce is the future of AI, and you are the future of Salesforce. Our AI Research team is a powerhouse of brilliant minds - researchers, engineers, and product managers all working together to shape the future. Our approach to AI is anything but ordinary. We're all about diving deep, thinking ahead, and making things happen fast. We're not just pushing boundaries; we're breaking through them by crafting AI technologies that transform our company, empower our customers, and leave a mark on the world. With a commitment to trust, ethics, and innovation, we're the force behind the Customer 360 platform, setting standards and leading the way in AI advancements. We are seeking an experienced Senior Product Manager with a strong focus on AI-driven solutions for enterprises. In this role, you will lead the end-to-end product lifecycle, from ideation to execution, to turn ambiguous problems into end-to-end solutions. You will define clear objectives to deliver outstanding user experiences for various Salesforce personas and to deliver strong operational performance. You will collaborate closely with cross-functional teams, including research, engineering, UX, and other stakeholders to develop and deliver cutting edge AI products tailored for specific verticals or business units. The ideal candidate has a proven track record of managing and delivering complex AI products, a deep understanding of AI, and experience working closely with engineering, customers, and sales teams. They have the ability to align product strategies with organizational goals. Key Responsibilities Define and execute the product roadmap for AI-powered solutions within AI Research, ensuring alignment with business objectives and customer needs. Collaborate with stakeholders to identify pain points and opportunities for AI-driven innovation, with a clear focus on customer impact, trust, and growth. Translate high-level business requirements into detailed product specifications and actionable deliverables. Lead cross-functional teams through the product development lifecycle, from concept to deployment, ensuring timely delivery of milestones. Stay informed on the latest trends and advancements in AI. Act as a key liaison between business, technical teams, and external partners to ensure clear communication and alignment. Be tenacious and have a first-principles mindset for problem-solving and the ability to work through ambiguity. Required Qualifications 5+ years of experience in product management, with a proven track record of delivering complex technology products, preferably in Enterprise and AI Bachelor's Degree in Engineering, Computer Science, or a related field, or equivalent experience. Strong understanding of artificial intelligence, machine learning, and their applications in operational settings. Strong understanding of CRM applications, rules engines, and pricing applications. Experience managing cross-functional teams, including engineering, design, and data science. Excellent communication and stakeholder management skills, with the ability to articulate technical concepts to non-technical audiences. Analytical mindset with experience in using data to drive product decisions and measure success. Shoulds be hands on with rapid prototyping and vibe coding experience Experience with the lifecycle of AI model development, tuning, and experimentation is a significant advantage. Familiarity with basic Python and web development and the ability to create quick prototypes are strong pluses. Experience in regulated industries such as healthcare and financial services is a plus Unleash Your Potential When you join Salesforce, you'll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best, and our AI agents accelerate your impact so you can do your best. Together, we'll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future - but to redefine what's possible - for yourself, for AI, and the world. Accommodations If you require assistance due to a disability applying for open positions please submit a request via this Accommodations Request Form. Posting Statement Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that's inclusive, and free from discrimination. Know your rights: workplace discrimination is illegal. Any employee or potential employee will be assessed on the basis of merit, competence and qualifications - without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, promotion, compensation, promotion, training, assessment of job performance, discrimination, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education. In the United States, compensation offered will be determined by factors such as location, job level, job-related knowledge, skills, and experience. Certain roles may be eligible for incentive compensation, equity, and benefits. Salesforce offers a variety of benefits to help you live well including: time off programs, medical, dental, vision, mental health support, paid parental leave, life and disability insurance, 401(k), and an employee stock purchasing program. More details about company benefits can be found at the following link: . Pursuant to the San Francisco Fair Chance Ordinance and the Los Angeles Fair Chance Initiative for Hiring, Salesforce will consider for employment qualified applicants with arrest and conviction records. At Salesforce, we believe in equitable compensation practices that reflect the dynamic nature of labor markets across various regions. The typical base salary range for this position is $172,500 - $260,100 annually. In select cities within the San Francisco and New York City metropolitan area, the base salary range for this role is $207,800 - $285,800 annually. The range represents base salary only, and does not include company bonus, incentive for sales roles, equity or benefits, as applicable.
04/02/2026
Full time
To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts. Job Category Product Job Details About Salesforce Salesforce is the AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn't a buzzword - it's a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all. Ready to level-up your career at the company leading workforce transformation in the agentic era? You're in the right place! Agentforce is the future of AI, and you are the future of Salesforce. Our AI Research team is a powerhouse of brilliant minds - researchers, engineers, and product managers all working together to shape the future. Our approach to AI is anything but ordinary. We're all about diving deep, thinking ahead, and making things happen fast. We're not just pushing boundaries; we're breaking through them by crafting AI technologies that transform our company, empower our customers, and leave a mark on the world. With a commitment to trust, ethics, and innovation, we're the force behind the Customer 360 platform, setting standards and leading the way in AI advancements. We are seeking an experienced Senior Product Manager with a strong focus on AI-driven solutions for enterprises. In this role, you will lead the end-to-end product lifecycle, from ideation to execution, to turn ambiguous problems into end-to-end solutions. You will define clear objectives to deliver outstanding user experiences for various Salesforce personas and to deliver strong operational performance. You will collaborate closely with cross-functional teams, including research, engineering, UX, and other stakeholders to develop and deliver cutting edge AI products tailored for specific verticals or business units. The ideal candidate has a proven track record of managing and delivering complex AI products, a deep understanding of AI, and experience working closely with engineering, customers, and sales teams. They have the ability to align product strategies with organizational goals. Key Responsibilities Define and execute the product roadmap for AI-powered solutions within AI Research, ensuring alignment with business objectives and customer needs. Collaborate with stakeholders to identify pain points and opportunities for AI-driven innovation, with a clear focus on customer impact, trust, and growth. Translate high-level business requirements into detailed product specifications and actionable deliverables. Lead cross-functional teams through the product development lifecycle, from concept to deployment, ensuring timely delivery of milestones. Stay informed on the latest trends and advancements in AI. Act as a key liaison between business, technical teams, and external partners to ensure clear communication and alignment. Be tenacious and have a first-principles mindset for problem-solving and the ability to work through ambiguity. Required Qualifications 5+ years of experience in product management, with a proven track record of delivering complex technology products, preferably in Enterprise and AI Bachelor's Degree in Engineering, Computer Science, or a related field, or equivalent experience. Strong understanding of artificial intelligence, machine learning, and their applications in operational settings. Strong understanding of CRM applications, rules engines, and pricing applications. Experience managing cross-functional teams, including engineering, design, and data science. Excellent communication and stakeholder management skills, with the ability to articulate technical concepts to non-technical audiences. Analytical mindset with experience in using data to drive product decisions and measure success. Shoulds be hands on with rapid prototyping and vibe coding experience Experience with the lifecycle of AI model development, tuning, and experimentation is a significant advantage. Familiarity with basic Python and web development and the ability to create quick prototypes are strong pluses. Experience in regulated industries such as healthcare and financial services is a plus Unleash Your Potential When you join Salesforce, you'll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best, and our AI agents accelerate your impact so you can do your best. Together, we'll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future - but to redefine what's possible - for yourself, for AI, and the world. Accommodations If you require assistance due to a disability applying for open positions please submit a request via this Accommodations Request Form. Posting Statement Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that's inclusive, and free from discrimination. Know your rights: workplace discrimination is illegal. Any employee or potential employee will be assessed on the basis of merit, competence and qualifications - without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, promotion, compensation, promotion, training, assessment of job performance, discrimination, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education. In the United States, compensation offered will be determined by factors such as location, job level, job-related knowledge, skills, and experience. Certain roles may be eligible for incentive compensation, equity, and benefits. Salesforce offers a variety of benefits to help you live well including: time off programs, medical, dental, vision, mental health support, paid parental leave, life and disability insurance, 401(k), and an employee stock purchasing program. More details about company benefits can be found at the following link: . Pursuant to the San Francisco Fair Chance Ordinance and the Los Angeles Fair Chance Initiative for Hiring, Salesforce will consider for employment qualified applicants with arrest and conviction records. At Salesforce, we believe in equitable compensation practices that reflect the dynamic nature of labor markets across various regions. The typical base salary range for this position is $172,500 - $260,100 annually. In select cities within the San Francisco and New York City metropolitan area, the base salary range for this role is $207,800 - $285,800 annually. The range represents base salary only, and does not include company bonus, incentive for sales roles, equity or benefits, as applicable.
To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts. Job Category Software Engineering Job Details About Salesforce Salesforce is the AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn't a buzzword - it's a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all. Ready to level-up your career at the company leading workforce transformation in the agentic era? You're in the right place! Agentforce is the future of AI, and you are the future of Salesforce. About Salesforce Salesforce is the AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn't a buzzword - it's a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all. Ready to level-up your career at the company leading workforce transformation in the agentic era? You're in the right place! Agentforce is the future of AI, and you are the future of Salesforce. Digital Enterprise Technology (DET) at Salesforce connects people and technology to shape the future of work at Salesforce. Guided by our core values - Trust, Customer Success, Equality, Innovation, and Sustainability - we drive business outcomes that fuel growth, improve productivity, and empower employees and customers globally. We're strategic partners and innovators, using Salesforce technology to transform how our company operates. As Customer Zero, we lead by example - showcasing what's possible at scale. Join us to build the digital enterprise of the future across: Technology strategy & architecture Salesforce on Salesforce Engineering, infrastructure & operations Collaboration with Customer and stakeholders Delivery and governance Role Description You will provide technical leadership for the DET IT Finance Engineering team, fostering a culture of innovation and leveraging AI and automation to enhance finance operations and integrations. We are seeking a self-directed, visionary technical leader to guide and support software engineers working on Workday Finance, Accounting Center, and MuleSoft integrations. This is a unique opportunity to make a meaningful impact by shaping enterprise finance solutions while collaborating with cross-functional and mission-driven teams. The team thrives on autonomy, and your technical vision will directly influence the design, delivery, and scalability of finance applications and integrations across the organization. Responsibilities: Lead the architecture, design, and delivery of scalable, high-performing solutions across Workday Financials, Accounting Center, and related enterprise platforms. Design, develop, and govern Workday Financial solution including integrations with external systems (Salesforce, RevRec, Vertex, MuleSoft, banking platforms, etc.) ensuring best practices, scalability, and maintainability. Translate complex business and finance requirements into robust technical designs, ensuring alignment with enterprise architecture principles and industry best practices. Ensure adherence to coding standards, security best practices, and performance optimization techniques to enhance overall engineering quality. Mentor and guide engineers through architecture reviews, technical decision-making, and code reviews, fostering strong technical craftsmanship. Collaborate with cross-functional teams (product managers, business systems analysts, and 3rd-party integrators) to deliver end-to-end solutions. Drive innovation and adoption of emerging technologies, including AI/ML, automation, and integration tools. Champion a culture of continuous learning, experimentation, and engineering excellence across the Workday and integration teams. Anticipate future technical needs and evolve frameworks, tools, and practices to scale for growth. Required Skills 10+ years of enterprise software engineering experience, with 7+ years in Workday Financials/Accounting Center and integration-heavy environments. Proven track record of technical leadership in architecture and solution design for large-scale enterprise systems. Deep expertise in Workday technical frameworks: Business Processes, Security, Accounting Center, Prism Analytics, Core Connectors, EIB, Studio, Workday Extend, Orchestrate, BIRT, and Document Transformation. Strong experience with MuleSoft Anypoint Platform (Studio, ESB, API Management, CloudHub) and designing scalable, secure integrations. Hands on experience in Workday integrations with external platforms (Salesforce, RevPro, Vertex, banking systems) using APIs, Connectors, and automation frameworks. Strong understanding of integration frameworks, API design, SOA patterns, and web services (REST, SOAP). Strong analytical and problem solving skills, including log analysis and troubleshooting (Splunk or similar). Ability to influence and guide senior stakeholders through architecture discussions and technical strategy. Excellent written and verbal communication, with the ability to articulate complex designs to both technical and business audiences. Bachelor's or Master's degree in Computer Science, Engineering, or related technical field. Desired Skills Experience with Vertex or similar tax determination applications. Experience with Workday Extend, Orchestrate and building custom applications. Familiarity with CI/CD pipelines, Git, and DevOps practices. Exposure to AI/ML and automation tools (Kainos, Selenium, Mulesoft RPA, or similar). Experience with AI developer productivity tools such as Cursor, GitHub Copilot, and CodeWhisperer. Knowledge of SOX, enterprise security, and compliance in finance/ERP domains. Unleash Your Potential When you join Salesforce, you'll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best , and our AI agents accelerate your impact so you can do your best . Together, we'll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future - but to redefine what's possible - for yourself, for AI, and the world. Accommodations If you require assistance due to a disability applying for open positions please submit a request via this Accommodations Request Form. Posting Statement Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that's inclusive, and free from discrimination. Know your rights: workplace discrimination is illegal. Any employee or potential employee will be assessed on the basis of merit, competence and qualifications - without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education. In the United States, compensation offered will be determined by factors such as location, job level, job-related knowledge, skills, and experience. Certain roles may be eligible for incentive compensation, equity, and benefits. Salesforce offers a variety of benefits to help you live well including: time off programs, medical, dental, vision, mental health support, paid parental leave, life and disability insurance, 401(k), and an employee stock purchasing program. More details about company benefits can be found at the following link: to the San Francisco Fair Chance Ordinance and the Los Angeles Fair Chance Initiative for Hiring, Salesforce will consider for employment qualified applicants with arrest and conviction records. For California-based roles, the base salary hiring range for this position is $200,800 to $276,100.
04/02/2026
Full time
To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts. Job Category Software Engineering Job Details About Salesforce Salesforce is the AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn't a buzzword - it's a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all. Ready to level-up your career at the company leading workforce transformation in the agentic era? You're in the right place! Agentforce is the future of AI, and you are the future of Salesforce. About Salesforce Salesforce is the AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn't a buzzword - it's a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all. Ready to level-up your career at the company leading workforce transformation in the agentic era? You're in the right place! Agentforce is the future of AI, and you are the future of Salesforce. Digital Enterprise Technology (DET) at Salesforce connects people and technology to shape the future of work at Salesforce. Guided by our core values - Trust, Customer Success, Equality, Innovation, and Sustainability - we drive business outcomes that fuel growth, improve productivity, and empower employees and customers globally. We're strategic partners and innovators, using Salesforce technology to transform how our company operates. As Customer Zero, we lead by example - showcasing what's possible at scale. Join us to build the digital enterprise of the future across: Technology strategy & architecture Salesforce on Salesforce Engineering, infrastructure & operations Collaboration with Customer and stakeholders Delivery and governance Role Description You will provide technical leadership for the DET IT Finance Engineering team, fostering a culture of innovation and leveraging AI and automation to enhance finance operations and integrations. We are seeking a self-directed, visionary technical leader to guide and support software engineers working on Workday Finance, Accounting Center, and MuleSoft integrations. This is a unique opportunity to make a meaningful impact by shaping enterprise finance solutions while collaborating with cross-functional and mission-driven teams. The team thrives on autonomy, and your technical vision will directly influence the design, delivery, and scalability of finance applications and integrations across the organization. Responsibilities: Lead the architecture, design, and delivery of scalable, high-performing solutions across Workday Financials, Accounting Center, and related enterprise platforms. Design, develop, and govern Workday Financial solution including integrations with external systems (Salesforce, RevRec, Vertex, MuleSoft, banking platforms, etc.) ensuring best practices, scalability, and maintainability. Translate complex business and finance requirements into robust technical designs, ensuring alignment with enterprise architecture principles and industry best practices. Ensure adherence to coding standards, security best practices, and performance optimization techniques to enhance overall engineering quality. Mentor and guide engineers through architecture reviews, technical decision-making, and code reviews, fostering strong technical craftsmanship. Collaborate with cross-functional teams (product managers, business systems analysts, and 3rd-party integrators) to deliver end-to-end solutions. Drive innovation and adoption of emerging technologies, including AI/ML, automation, and integration tools. Champion a culture of continuous learning, experimentation, and engineering excellence across the Workday and integration teams. Anticipate future technical needs and evolve frameworks, tools, and practices to scale for growth. Required Skills 10+ years of enterprise software engineering experience, with 7+ years in Workday Financials/Accounting Center and integration-heavy environments. Proven track record of technical leadership in architecture and solution design for large-scale enterprise systems. Deep expertise in Workday technical frameworks: Business Processes, Security, Accounting Center, Prism Analytics, Core Connectors, EIB, Studio, Workday Extend, Orchestrate, BIRT, and Document Transformation. Strong experience with MuleSoft Anypoint Platform (Studio, ESB, API Management, CloudHub) and designing scalable, secure integrations. Hands on experience in Workday integrations with external platforms (Salesforce, RevPro, Vertex, banking systems) using APIs, Connectors, and automation frameworks. Strong understanding of integration frameworks, API design, SOA patterns, and web services (REST, SOAP). Strong analytical and problem solving skills, including log analysis and troubleshooting (Splunk or similar). Ability to influence and guide senior stakeholders through architecture discussions and technical strategy. Excellent written and verbal communication, with the ability to articulate complex designs to both technical and business audiences. Bachelor's or Master's degree in Computer Science, Engineering, or related technical field. Desired Skills Experience with Vertex or similar tax determination applications. Experience with Workday Extend, Orchestrate and building custom applications. Familiarity with CI/CD pipelines, Git, and DevOps practices. Exposure to AI/ML and automation tools (Kainos, Selenium, Mulesoft RPA, or similar). Experience with AI developer productivity tools such as Cursor, GitHub Copilot, and CodeWhisperer. Knowledge of SOX, enterprise security, and compliance in finance/ERP domains. Unleash Your Potential When you join Salesforce, you'll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best , and our AI agents accelerate your impact so you can do your best . Together, we'll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future - but to redefine what's possible - for yourself, for AI, and the world. Accommodations If you require assistance due to a disability applying for open positions please submit a request via this Accommodations Request Form. Posting Statement Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that's inclusive, and free from discrimination. Know your rights: workplace discrimination is illegal. Any employee or potential employee will be assessed on the basis of merit, competence and qualifications - without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education. In the United States, compensation offered will be determined by factors such as location, job level, job-related knowledge, skills, and experience. Certain roles may be eligible for incentive compensation, equity, and benefits. Salesforce offers a variety of benefits to help you live well including: time off programs, medical, dental, vision, mental health support, paid parental leave, life and disability insurance, 401(k), and an employee stock purchasing program. More details about company benefits can be found at the following link: to the San Francisco Fair Chance Ordinance and the Los Angeles Fair Chance Initiative for Hiring, Salesforce will consider for employment qualified applicants with arrest and conviction records. For California-based roles, the base salary hiring range for this position is $200,800 to $276,100.
Overview Full-Stack Software Engineer: Mid and Senior To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts. Job Details About Salesforce Salesforce is the AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isnu2019t a buzzword - itu2019s a way of life. The world of work as we know it is changing and weu2019re looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforceu2019s core values at the heart of it all. Ready to level-up your career at the company leading workforce transformation in the agentic era? Youu2019re in the right place! Agentforce is the future of AI, and you are the future of Salesforce. IN SCHOOL OR GRADUATED WITHIN THE LAST 12 MONTHS? PLEASE VISIT FUTURE FORCE FOR OPPORTUNITIES Note: By applying to this posting, recruiters and hiring managers across the organization hiring for Full-Stack Software Engineers will review your resume. Our goal is for you to apply once and have your resume reviewed by multiple hiring teams. Positions available: Mid Level, Senior Level. Join our dynamic team at Salesforce and make a real impact with your code! Weu2019re looking for passionate individuals who want to shape the future of our products and deliver exceptional experiences to our customers. Come be a part of our innovative and collaborative environment, where your skills will thrive and your ideas will be valued. Apply now and letu2019s build something extraordinary together! We embrace the hybrid model and celebrate the individual strengths of each team member while encouraging everyone on the team to grow into the best version of themselves. We believe that autonomous teams with the freedom to make decisions will empower individuals, products, companies, and customers to thrive. Your Impact Our ideal candidate is passionate about crafting a new product to serve thousands of enterprise customers by using innovative technology and striving for the best quality and throughput. As part of this role, you will Architect, design, implement, test and deliver highly scalable products Master our development process, culture and code base, then improve it Operate optimally in the hybrid engineering model where engineers are encouraged to be able to craft and complete the vital work to ensure quality in their own code as well as other engineers Mentor others in development technologies, tools, and processes Present your own designs to internal/external groups and review designs of others Develop test strategies, design automation frameworks, write unit/functional tests to drive up code coverage and automation metrics Participate in the teamu2019s on-call rotation to address sophisticated problems in real-time and keep services operational and highly available Required Skills A related technical degree required 3+ years of professional software development experience Deep knowledge of object oriented programming and experience with at least one object oriented programming language (Java, Javascript, C++, C#, Ruby, Python) High proficiency in at least one high-level programming language and web framework (NodeJS, Express, Hapi, etc.) Proven understanding of web technologies, such as JavaScript, CSS, HTML5, XML, JavaScript, JSON, and/or Ajax Validated understanding of Database technologies such as SQL, PL/SQL and relational database schema design Experience in automated testing including unit and functional testing using Java, JUnit, JSUnit, Selenium Excellent interpersonal skills Office-Flex: Work in-person three days per week; or 10 days per quarter for some engineering teams Preferred Skills Experience building highly scalable web applications. Experience with Agile software development and test-driven development. Bacheloru2019s degree in Computer Science or equivalent field Track record of being a top performer in current and past roles Benefits & Perks Check out our benefits site which explains our various benefits, including wellbeing reimbursement, generous parental leave, adoption assistance, fertility benefits, and more! Salesforce Information: Check out our Salesforce Engineering Site. Unleash Your Potential When you join Salesforce, youu2019ll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best, and our AI agents accelerate your impact so you can do your best. Together, weu2019ll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future - but to redefine whatu2019s possible - for yourself, for AI, and the world. Accommodations If you require assistance due to a disability applying for open positions please submit a request via this Accommodations Request Form. Posting Statement Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace thatu2019s inclusive, and free from discrimination. Know your rights: workplace discrimination is illegal. Any employee or potential employee will be assessed on the basis of merit, competence and qualifications - without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education. In the United States, compensation offered will be determined by factors such as location, job level, job-related knowledge, skills, and experience. Certain roles may be eligible for incentive compensation, equity, and benefits. Salesforce offers a variety of benefits to help you live well including: time off programs, medical, dental, vision, mental health support, paid parental leave, life and disability insurance, 401(k), and an employee stock purchasing program. More details about company benefits can be found at the following link: . Pursuant to the San Francisco Fair Chance Ordinance and the Los Angeles Fair Chance Initiative for Hiring, Salesforce will consider for employment qualified applicants with arrest and conviction records. For California-based roles, the base salary hiring range for this position is $111,500 to $334,600.
04/02/2026
Full time
Overview Full-Stack Software Engineer: Mid and Senior To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts. Job Details About Salesforce Salesforce is the AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isnu2019t a buzzword - itu2019s a way of life. The world of work as we know it is changing and weu2019re looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforceu2019s core values at the heart of it all. Ready to level-up your career at the company leading workforce transformation in the agentic era? Youu2019re in the right place! Agentforce is the future of AI, and you are the future of Salesforce. IN SCHOOL OR GRADUATED WITHIN THE LAST 12 MONTHS? PLEASE VISIT FUTURE FORCE FOR OPPORTUNITIES Note: By applying to this posting, recruiters and hiring managers across the organization hiring for Full-Stack Software Engineers will review your resume. Our goal is for you to apply once and have your resume reviewed by multiple hiring teams. Positions available: Mid Level, Senior Level. Join our dynamic team at Salesforce and make a real impact with your code! Weu2019re looking for passionate individuals who want to shape the future of our products and deliver exceptional experiences to our customers. Come be a part of our innovative and collaborative environment, where your skills will thrive and your ideas will be valued. Apply now and letu2019s build something extraordinary together! We embrace the hybrid model and celebrate the individual strengths of each team member while encouraging everyone on the team to grow into the best version of themselves. We believe that autonomous teams with the freedom to make decisions will empower individuals, products, companies, and customers to thrive. Your Impact Our ideal candidate is passionate about crafting a new product to serve thousands of enterprise customers by using innovative technology and striving for the best quality and throughput. As part of this role, you will Architect, design, implement, test and deliver highly scalable products Master our development process, culture and code base, then improve it Operate optimally in the hybrid engineering model where engineers are encouraged to be able to craft and complete the vital work to ensure quality in their own code as well as other engineers Mentor others in development technologies, tools, and processes Present your own designs to internal/external groups and review designs of others Develop test strategies, design automation frameworks, write unit/functional tests to drive up code coverage and automation metrics Participate in the teamu2019s on-call rotation to address sophisticated problems in real-time and keep services operational and highly available Required Skills A related technical degree required 3+ years of professional software development experience Deep knowledge of object oriented programming and experience with at least one object oriented programming language (Java, Javascript, C++, C#, Ruby, Python) High proficiency in at least one high-level programming language and web framework (NodeJS, Express, Hapi, etc.) Proven understanding of web technologies, such as JavaScript, CSS, HTML5, XML, JavaScript, JSON, and/or Ajax Validated understanding of Database technologies such as SQL, PL/SQL and relational database schema design Experience in automated testing including unit and functional testing using Java, JUnit, JSUnit, Selenium Excellent interpersonal skills Office-Flex: Work in-person three days per week; or 10 days per quarter for some engineering teams Preferred Skills Experience building highly scalable web applications. Experience with Agile software development and test-driven development. Bacheloru2019s degree in Computer Science or equivalent field Track record of being a top performer in current and past roles Benefits & Perks Check out our benefits site which explains our various benefits, including wellbeing reimbursement, generous parental leave, adoption assistance, fertility benefits, and more! Salesforce Information: Check out our Salesforce Engineering Site. Unleash Your Potential When you join Salesforce, youu2019ll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best, and our AI agents accelerate your impact so you can do your best. Together, weu2019ll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future - but to redefine whatu2019s possible - for yourself, for AI, and the world. Accommodations If you require assistance due to a disability applying for open positions please submit a request via this Accommodations Request Form. Posting Statement Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace thatu2019s inclusive, and free from discrimination. Know your rights: workplace discrimination is illegal. Any employee or potential employee will be assessed on the basis of merit, competence and qualifications - without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education. In the United States, compensation offered will be determined by factors such as location, job level, job-related knowledge, skills, and experience. Certain roles may be eligible for incentive compensation, equity, and benefits. Salesforce offers a variety of benefits to help you live well including: time off programs, medical, dental, vision, mental health support, paid parental leave, life and disability insurance, 401(k), and an employee stock purchasing program. More details about company benefits can be found at the following link: . Pursuant to the San Francisco Fair Chance Ordinance and the Los Angeles Fair Chance Initiative for Hiring, Salesforce will consider for employment qualified applicants with arrest and conviction records. For California-based roles, the base salary hiring range for this position is $111,500 to $334,600.
Brief description: The position involves assisting the Business Technology (BT) support teams with the technical support of IT infrastructure technology which includes, but is not limited to the following devices - workstations, laptops, iPads, PDA devices, printers, network equipment, telephones, backup appliances, wireless access points, server equipment, storage devices, routers, switches, and any other technology used to conduct business at an operating company facility. It also involves training the Support Specialist I associates as well as continued knowledge transfer to the BT support technicians. Additional requirements are to actively contribute to the development of policies and procedures to continuously improve and simplify technology services across the Sysco enterprise. This position is also responsible for participating in hardware roadmap planning sessions and testing new products to validate compatibility and functionality. In Addition, this position will also be the local escalation contact for any related IT support issues. Escalations will flow up to their Sysco Team Leads and to the BT Support Leads to quickly resolve any issues. This position will be the local corporate IT representative to answer any IT related question and to train the local staff how to enter service requests, how to prioritize service requests, assign service requests, and how to best utilize the current support model. In addition, this position will keep local management informed on technology trends and local alignment with the trends to best maintain system availability. This position will be expected to meet with local senior management on a regular basis to keep management informed on proactive refresh cycles, hot spare inventory, anti-virus compliance, patch compliance, enterprise upgrade projects, data backups, and the general health of their local technology. This position will require technical skills to be able to support and repair laptops, workstations, PDA devices, mobile computing technology, and the operating system and software associated with these devices. Additional support responsibilities will include coordinating enterprise workstation OS deployment, providing support for printers and peripherals, coordinating and validating problem resolution for warranty or third party on-site repairs on all IT equipment and providing secondary support as required for the Communications and System Support technicians. Supervisor: Team Leader, IT Local Support Specialist Classification: Non-Exempt Educational requirements: H.S. Diploma and minimum 5 years' experience associated with end user technology support and IT related environments. Special requirements: Minimum of five years customer service experience in Computer Technology. Must possess excellent communication (written and verbal), organizational, and problem solving skills. Must effectively interact with several different personalities and levels of management. Must be self-motivated, resourceful, reliable, and trustworthy. Must be proficient at technical troubleshooting of desktop and laptop computers, mobile technology devices, Microsoft Windows, Microsoft Office, and other desktop software. Must have experience with supporting, installing, and configuring Order Entry applications. Must be able to use remote support tools to be able to troubleshoot remote computer devices. Must be available for after hour support and weekend on-call support as needed. Description of Responsibilities: Prioritize support calls using enterprise ticketing system and manage tickets with frequent updates, as well as escalating aging tickets, and trends as required. Purchase new equipment, repair parts, mice, keyboards, batteries, printer toner, supplies, etc. for workstations, laptops and peripherals devices from the approved standards list through Corporate IT Purchasing. Ensures software and hardware standards are adhered to at all times based on guidance from Corporate Contribute to the development of policies and procedures. Ensuring software license compliance with all installed software Responsible for imaging workstations using the standard images Maintains and adheres to current system security policy Ensure client agents for discovery tools, anti-virus and patch compliance updates are maintained at the most current levels Provides secondary on-site support and knowledge transfer to the Desktop/Laptop support team and the Support Specialist I associates as required. Account administration and support for Order Entry applications Assists with desktop hardware relocation where required. Responsible for local printers/copiers/faxes network connectivity, preliminary troubleshooting, toner replacement and coordination of third party on-site support. Responsible for and/or assists in special projects as assigned to include product evaluations and roadmap planning sessions. Maintain reliable "Hot Spare" Laptop/Desktop systems Train and assist end users to effectively utilize the enterprise ticketing system Dispose of old computer equipment utilizing approved recycling vendors. Provide onsite hands on support for devices supported by Infrastructure support teams. Provides telephone and mobile phone support, including voicemail and account administration, deployment/replacement of equipment. Assists with support of wireless access points, VPN connectivity, and company issued mobile telephone devices. Provides after hours and round-the-clock support for emergency trouble calls when needed. Additional Duties: As required by Manager
04/02/2026
Full time
Brief description: The position involves assisting the Business Technology (BT) support teams with the technical support of IT infrastructure technology which includes, but is not limited to the following devices - workstations, laptops, iPads, PDA devices, printers, network equipment, telephones, backup appliances, wireless access points, server equipment, storage devices, routers, switches, and any other technology used to conduct business at an operating company facility. It also involves training the Support Specialist I associates as well as continued knowledge transfer to the BT support technicians. Additional requirements are to actively contribute to the development of policies and procedures to continuously improve and simplify technology services across the Sysco enterprise. This position is also responsible for participating in hardware roadmap planning sessions and testing new products to validate compatibility and functionality. In Addition, this position will also be the local escalation contact for any related IT support issues. Escalations will flow up to their Sysco Team Leads and to the BT Support Leads to quickly resolve any issues. This position will be the local corporate IT representative to answer any IT related question and to train the local staff how to enter service requests, how to prioritize service requests, assign service requests, and how to best utilize the current support model. In addition, this position will keep local management informed on technology trends and local alignment with the trends to best maintain system availability. This position will be expected to meet with local senior management on a regular basis to keep management informed on proactive refresh cycles, hot spare inventory, anti-virus compliance, patch compliance, enterprise upgrade projects, data backups, and the general health of their local technology. This position will require technical skills to be able to support and repair laptops, workstations, PDA devices, mobile computing technology, and the operating system and software associated with these devices. Additional support responsibilities will include coordinating enterprise workstation OS deployment, providing support for printers and peripherals, coordinating and validating problem resolution for warranty or third party on-site repairs on all IT equipment and providing secondary support as required for the Communications and System Support technicians. Supervisor: Team Leader, IT Local Support Specialist Classification: Non-Exempt Educational requirements: H.S. Diploma and minimum 5 years' experience associated with end user technology support and IT related environments. Special requirements: Minimum of five years customer service experience in Computer Technology. Must possess excellent communication (written and verbal), organizational, and problem solving skills. Must effectively interact with several different personalities and levels of management. Must be self-motivated, resourceful, reliable, and trustworthy. Must be proficient at technical troubleshooting of desktop and laptop computers, mobile technology devices, Microsoft Windows, Microsoft Office, and other desktop software. Must have experience with supporting, installing, and configuring Order Entry applications. Must be able to use remote support tools to be able to troubleshoot remote computer devices. Must be available for after hour support and weekend on-call support as needed. Description of Responsibilities: Prioritize support calls using enterprise ticketing system and manage tickets with frequent updates, as well as escalating aging tickets, and trends as required. Purchase new equipment, repair parts, mice, keyboards, batteries, printer toner, supplies, etc. for workstations, laptops and peripherals devices from the approved standards list through Corporate IT Purchasing. Ensures software and hardware standards are adhered to at all times based on guidance from Corporate Contribute to the development of policies and procedures. Ensuring software license compliance with all installed software Responsible for imaging workstations using the standard images Maintains and adheres to current system security policy Ensure client agents for discovery tools, anti-virus and patch compliance updates are maintained at the most current levels Provides secondary on-site support and knowledge transfer to the Desktop/Laptop support team and the Support Specialist I associates as required. Account administration and support for Order Entry applications Assists with desktop hardware relocation where required. Responsible for local printers/copiers/faxes network connectivity, preliminary troubleshooting, toner replacement and coordination of third party on-site support. Responsible for and/or assists in special projects as assigned to include product evaluations and roadmap planning sessions. Maintain reliable "Hot Spare" Laptop/Desktop systems Train and assist end users to effectively utilize the enterprise ticketing system Dispose of old computer equipment utilizing approved recycling vendors. Provide onsite hands on support for devices supported by Infrastructure support teams. Provides telephone and mobile phone support, including voicemail and account administration, deployment/replacement of equipment. Assists with support of wireless access points, VPN connectivity, and company issued mobile telephone devices. Provides after hours and round-the-clock support for emergency trouble calls when needed. Additional Duties: As required by Manager
Brief description: The position involves assisting the Business Technology (BT) support teams with the technical support of IT infrastructure technology which includes, but is not limited to the following devices - workstations, laptops, iPads, PDA devices, printers, network equipment, telephones, backup appliances, wireless access points, server equipment, storage devices, routers, switches, and any other technology used to conduct business at an operating company facility. It also involves training the Support Specialist I associates as well as continued knowledge transfer to the BT support technicians. Additional requirements are to actively contribute to the development of policies and procedures to continuously improve and simplify technology services across the Sysco enterprise. This position is also responsible for participating in hardware roadmap planning sessions and testing new products to validate compatibility and functionality. In Addition, this position will also be the local escalation contact for any related IT support issues. Escalations will flow up to their Sysco Team Leads and to the BT Support Leads to quickly resolve any issues. This position will be the local corporate IT representative to answer any IT related question and to train the local staff how to enter service requests, how to prioritize service requests, assign service requests, and how to best utilize the current support model. In addition, this position will keep local management informed on technology trends and local alignment with the trends to best maintain system availability. This position will be expected to meet with local senior management on a regular basis to keep management informed on proactive refresh cycles, hot spare inventory, anti-virus compliance, patch compliance, enterprise upgrade projects, data backups, and the general health of their local technology. This position will require technical skills to be able to support and repair laptops, workstations, PDA devices, mobile computing technology, and the operating system and software associated with these devices. Additional support responsibilities will include coordinating enterprise workstation OS deployment, providing support for printers and peripherals, coordinating and validating problem resolution for warranty or third party on-site repairs on all IT equipment and providing secondary support as required for the Communications and System Support technicians. Supervisor: Team Leader, IT Local Support Specialist Classification: Non-Exempt Educational requirements: H.S. Diploma and minimum 5 years' experience associated with end user technology support and IT related environments. Special requirements: Minimum of five years customer service experience in Computer Technology. Must possess excellent communication (written and verbal), organizational, and problem solving skills. Must effectively interact with several different personalities and levels of management. Must be self-motivated, resourceful, reliable, and trustworthy. Must be proficient at technical troubleshooting of desktop and laptop computers, mobile technology devices, Microsoft Windows, Microsoft Office, and other desktop software. Must have experience with supporting, installing, and configuring Order Entry applications. Must be able to use remote support tools to be able to troubleshoot remote computer devices. Must be available for after hour support and weekend on-call support as needed. Description of Responsibilities: Prioritize support calls using enterprise ticketing system and manage tickets with frequent updates, as well as escalating aging tickets, and trends as required. Purchase new equipment, repair parts, mice, keyboards, batteries, printer toner, supplies, etc. for workstations, laptops and peripherals devices from the approved standards list through Corporate IT Purchasing. Ensures software and hardware standards are adhered to at all times based on guidance from Corporate Contribute to the development of policies and procedures. Ensuring software license compliance with all installed software Responsible for imaging workstations using the standard images Maintains and adheres to current system security policy Ensure client agents for discovery tools, anti-virus and patch compliance updates are maintained at the most current levels Provides secondary on-site support and knowledge transfer to the Desktop/Laptop support team and the Support Specialist I associates as required. Account administration and support for Order Entry applications Assists with desktop hardware relocation where required. Responsible for local printers/copiers/faxes network connectivity, preliminary troubleshooting, toner replacement and coordination of third party on-site support. Responsible for and/or assists in special projects as assigned to include product evaluations and roadmap planning sessions. Maintain reliable "Hot Spare" Laptop/Desktop systems Train and assist end users to effectively utilize the enterprise ticketing system Dispose of old computer equipment utilizing approved recycling vendors. Provide onsite hands on support for devices supported by Infrastructure support teams. Provides telephone and mobile phone support, including voicemail and account administration, deployment/replacement of equipment. Assists with support of wireless access points, VPN connectivity, and company issued mobile telephone devices. Provides after hours and round-the-clock support for emergency trouble calls when needed. Additional Duties: As required by Manager
04/01/2026
Full time
Brief description: The position involves assisting the Business Technology (BT) support teams with the technical support of IT infrastructure technology which includes, but is not limited to the following devices - workstations, laptops, iPads, PDA devices, printers, network equipment, telephones, backup appliances, wireless access points, server equipment, storage devices, routers, switches, and any other technology used to conduct business at an operating company facility. It also involves training the Support Specialist I associates as well as continued knowledge transfer to the BT support technicians. Additional requirements are to actively contribute to the development of policies and procedures to continuously improve and simplify technology services across the Sysco enterprise. This position is also responsible for participating in hardware roadmap planning sessions and testing new products to validate compatibility and functionality. In Addition, this position will also be the local escalation contact for any related IT support issues. Escalations will flow up to their Sysco Team Leads and to the BT Support Leads to quickly resolve any issues. This position will be the local corporate IT representative to answer any IT related question and to train the local staff how to enter service requests, how to prioritize service requests, assign service requests, and how to best utilize the current support model. In addition, this position will keep local management informed on technology trends and local alignment with the trends to best maintain system availability. This position will be expected to meet with local senior management on a regular basis to keep management informed on proactive refresh cycles, hot spare inventory, anti-virus compliance, patch compliance, enterprise upgrade projects, data backups, and the general health of their local technology. This position will require technical skills to be able to support and repair laptops, workstations, PDA devices, mobile computing technology, and the operating system and software associated with these devices. Additional support responsibilities will include coordinating enterprise workstation OS deployment, providing support for printers and peripherals, coordinating and validating problem resolution for warranty or third party on-site repairs on all IT equipment and providing secondary support as required for the Communications and System Support technicians. Supervisor: Team Leader, IT Local Support Specialist Classification: Non-Exempt Educational requirements: H.S. Diploma and minimum 5 years' experience associated with end user technology support and IT related environments. Special requirements: Minimum of five years customer service experience in Computer Technology. Must possess excellent communication (written and verbal), organizational, and problem solving skills. Must effectively interact with several different personalities and levels of management. Must be self-motivated, resourceful, reliable, and trustworthy. Must be proficient at technical troubleshooting of desktop and laptop computers, mobile technology devices, Microsoft Windows, Microsoft Office, and other desktop software. Must have experience with supporting, installing, and configuring Order Entry applications. Must be able to use remote support tools to be able to troubleshoot remote computer devices. Must be available for after hour support and weekend on-call support as needed. Description of Responsibilities: Prioritize support calls using enterprise ticketing system and manage tickets with frequent updates, as well as escalating aging tickets, and trends as required. Purchase new equipment, repair parts, mice, keyboards, batteries, printer toner, supplies, etc. for workstations, laptops and peripherals devices from the approved standards list through Corporate IT Purchasing. Ensures software and hardware standards are adhered to at all times based on guidance from Corporate Contribute to the development of policies and procedures. Ensuring software license compliance with all installed software Responsible for imaging workstations using the standard images Maintains and adheres to current system security policy Ensure client agents for discovery tools, anti-virus and patch compliance updates are maintained at the most current levels Provides secondary on-site support and knowledge transfer to the Desktop/Laptop support team and the Support Specialist I associates as required. Account administration and support for Order Entry applications Assists with desktop hardware relocation where required. Responsible for local printers/copiers/faxes network connectivity, preliminary troubleshooting, toner replacement and coordination of third party on-site support. Responsible for and/or assists in special projects as assigned to include product evaluations and roadmap planning sessions. Maintain reliable "Hot Spare" Laptop/Desktop systems Train and assist end users to effectively utilize the enterprise ticketing system Dispose of old computer equipment utilizing approved recycling vendors. Provide onsite hands on support for devices supported by Infrastructure support teams. Provides telephone and mobile phone support, including voicemail and account administration, deployment/replacement of equipment. Assists with support of wireless access points, VPN connectivity, and company issued mobile telephone devices. Provides after hours and round-the-clock support for emergency trouble calls when needed. Additional Duties: As required by Manager