For the past 162 years, Swisher has been an industry leader known for its iconic products and commitment to high quality standards. With a rich history, Swisher serves adult consumers through a diverse range of businesses, including Swisher Sweets Cigar Company, Helme Tobacco Co., Hempire, Rogue Holdings, and Drew Estate: The Rebirth of Cigars. We have a passion for people and helping them build rewarding careers. If you're ready to create excitement and drive what's next in the industry, we'd love to hear from you. The Project Manager I, Digital Marketing supports the planning and execution of product and packaging initiatives across development, launch, and post-launch phases. Working closely with the Marketing team, IT, and other cross-functional departments, this role assists in managing timelines, documentation, communication, and coordination to ensure projects stay on track and aligned with business goals. Key Responsibilities Supporting the development and execution of project charters and gate documents within the stage & gate process Supporting the development of project timelines with key milestones, identifying dependencies, and tracking progress, resourcing, budget, and risks to ensure each project is properly scoped so that success can be measured Participating in project team meetings; documenting outcomes, tracking action items, and escalating issues as needed Collaborating with cross-functional stakeholders (e.g., IT, Marketing, R&D, Supply Chain, QA, Sales) to gather inputs and coordinate deliverables Timely completion of post-launch reviews and integrating learnings into project closeout reports Maintaining accurate and updated project documentation, timelines, and tracking tools Supporting the implementation of the stage & gate process and the governance of project adherence to the development process Contributing to the development and reporting of project performance metrics and KPIs All other duties as assigned Qualifications Bachelor's degree in project management, marketing, business management, or related field 2-3 years of experience supporting projects or programs, ideally in digital marketing and/or product development 1+ year of Project Management experience Knowledge of project management methodologies, including timelines, risk identification, and stakeholder coordination Knowledge of stage and gate business process application, development, and execution Demonstrated experience with process improvement processes Demonstrated ability to work in a collaborative, team-oriented environment Proactive, organized, and detail-oriented with the ability to manage multiple priorities under tight deadlines Travel: up to 20% Preferred Qualifications 5+ years of business experience, including 3+ years of Project Management experience, preferably in the Consumer Packaged Goods industry and/or Marketing Project management experience across multiple business functions Proficiency in project management software, with familiarity in a plus Project Management Professional (PMP) or Certified Associate in Project Management (CAPM) What we offer Base salary and bonus program Medical, dental, vision, life insurance effective on date of hire Generous 401(k) Plan Defined Contribution Plan Paid vacation and paid holidays Tuition reimbursement Professional growth and development programs to help advance your career! Official Contact Information Email: All official emails will come from address Website: Verify job listings and contact details on Important: We will never contact you via Teams, Zoom, or Google Meets. If you qualify for an interview, the proper meeting method will be shared with you beforehand. Confidential information should only be shared through secure methods outside of email.
08/07/2026
Full time
For the past 162 years, Swisher has been an industry leader known for its iconic products and commitment to high quality standards. With a rich history, Swisher serves adult consumers through a diverse range of businesses, including Swisher Sweets Cigar Company, Helme Tobacco Co., Hempire, Rogue Holdings, and Drew Estate: The Rebirth of Cigars. We have a passion for people and helping them build rewarding careers. If you're ready to create excitement and drive what's next in the industry, we'd love to hear from you. The Project Manager I, Digital Marketing supports the planning and execution of product and packaging initiatives across development, launch, and post-launch phases. Working closely with the Marketing team, IT, and other cross-functional departments, this role assists in managing timelines, documentation, communication, and coordination to ensure projects stay on track and aligned with business goals. Key Responsibilities Supporting the development and execution of project charters and gate documents within the stage & gate process Supporting the development of project timelines with key milestones, identifying dependencies, and tracking progress, resourcing, budget, and risks to ensure each project is properly scoped so that success can be measured Participating in project team meetings; documenting outcomes, tracking action items, and escalating issues as needed Collaborating with cross-functional stakeholders (e.g., IT, Marketing, R&D, Supply Chain, QA, Sales) to gather inputs and coordinate deliverables Timely completion of post-launch reviews and integrating learnings into project closeout reports Maintaining accurate and updated project documentation, timelines, and tracking tools Supporting the implementation of the stage & gate process and the governance of project adherence to the development process Contributing to the development and reporting of project performance metrics and KPIs All other duties as assigned Qualifications Bachelor's degree in project management, marketing, business management, or related field 2-3 years of experience supporting projects or programs, ideally in digital marketing and/or product development 1+ year of Project Management experience Knowledge of project management methodologies, including timelines, risk identification, and stakeholder coordination Knowledge of stage and gate business process application, development, and execution Demonstrated experience with process improvement processes Demonstrated ability to work in a collaborative, team-oriented environment Proactive, organized, and detail-oriented with the ability to manage multiple priorities under tight deadlines Travel: up to 20% Preferred Qualifications 5+ years of business experience, including 3+ years of Project Management experience, preferably in the Consumer Packaged Goods industry and/or Marketing Project management experience across multiple business functions Proficiency in project management software, with familiarity in a plus Project Management Professional (PMP) or Certified Associate in Project Management (CAPM) What we offer Base salary and bonus program Medical, dental, vision, life insurance effective on date of hire Generous 401(k) Plan Defined Contribution Plan Paid vacation and paid holidays Tuition reimbursement Professional growth and development programs to help advance your career! Official Contact Information Email: All official emails will come from address Website: Verify job listings and contact details on Important: We will never contact you via Teams, Zoom, or Google Meets. If you qualify for an interview, the proper meeting method will be shared with you beforehand. Confidential information should only be shared through secure methods outside of email.
Description: Job Title: Consumer Lending Manager Department: Consumer Lending Reports to: Vice President of Consumer Lending Hours per Week: 40 hrs./week Salary Exempt Company Summary Welcome to Financial Plus Credit Union (FPCU) - 'The Place where it's Possible.' At FPCU, we believe in the power of collaboration, embrace inclusivity as a strength, and are driven by a shared commitment to success. Our community-centered approach goes beyond financial services; it's about fostering connections and making a positive impact. Join us, and be part of an environment that prioritizes wellness, encourages continuous learning, and opens doors to developing you into the person you want to be. Explore the opportunities that await you at FPCU - where you aren't just making a living but joining a PLACE where you can REACH your goals. Position Summary The Consumer Lending Manager is responsible for overseeing both the Consumer Loan Officer team, the Consumer Lending Operation Specialists, and the Loan Support Clerk, ensuring strong operational performance, underwriting consistency, member experience, and overall operational effectiveness. This role combines day-to-day leadership of lending and loan support staff with strategic oversight responsibilities focused on evaluating lending performance, identifying trends and opportunities, recommending operational improvements, and supporting initiatives designed to achieve organizational production, service, and portfolio growth goals while maintaining sound lending practices, operational consistency, and appropriate risk management. The Consumer Lending Manager works closely with the VP of Consumer Lending, Consumer Lending Processing Manager, Consumer Lending Systems Analyst, and other departments to support operational efficiency, process improvements, strategic initiatives, and organizational growth. This role balances production leadership, member service, operational collaboration, risk management, and employee development while ensuring compliance with all regulatory requirements. Essential Functions & Primary Responsibilities Oversee the Loan Officers, Consumer Lending Operations Specialists, and Loan Support Clerk, ensuring strong member experience, service consistency, operational effectiveness, underwriting quality, credit risk management and overall lending operational effectiveness. Provide leadership, direction, coaching, and performance management to lending and loan support staff while fostering a culture of accountability, collaboration, continuous improvement, and professional development. Support organizational consumer lending growth objectives through strategic leadership, operational analysis, production monitoring, and data-driven recommendations. Analyze lending production trends, pull-through ratios, application sources, operational performance, and portfolio growth opportunities to identify areas requiring improvement or strategic focus. Provide recommendations to senior leadership regarding operational changes, workflow improvements, staffing needs, product enhancements, promotional opportunities, service strategies, and process efficiencies to support organizational lending goals. Monitor loan application conversion metrics, funded loan ratios, turnaround times, productivity, and member experience trends to identify opportunities for improvement. Coach and develop team on underwriting consistency, operational effectiveness, product knowledge, member experience expectations, and lending best practices. Partner with internal departments to support lending knowledge, workflow alignment, operational consistency, and member experience throughout the lending process. Identify development opportunities and assist in preparing team members for increased responsibilities and future leadership opportunities. Assist with escalated lending decisions, exception requests, member concerns, and complex lending situations while balancing member experience, organizational policy, and risk management. Ensure lending decisions, exception handling, and operational processes are consistently documented and aligned with organizational policies, procedures, and risk tolerance. Partner closely with the Consumer Loan Processing Manager to ensure seamless workflow coordination, efficient handoffs, funding timeliness, and operational consistency throughout the loan lifecycle. Collaborate with Retail Delivery, Digital, Processing, Indirect Lending, Marketing, and other departments to improve workflows, reduce member friction, and enhance the overall lending experience. Participate in cross-functional projects and process improvement initiatives supporting consumer lending efficiency, scalability, and member service. Partner with the Consumer Lending Systems Analyst to identify operational inefficiencies, support workflow enhancements, participate in user acceptance testing, and assist with implementation and adoption of lending technology initiatives. Provide operational input and feedback regarding loan origination systems, workflow tools, automation opportunities, and process improvements. Monitor and manage departmental performance metrics including funded loan volume, application conversion, approval ratios, turnaround times, productivity, service standards, member experience, and portfolio trends. Utilize production reporting and operational analytics to identify performance gaps, process inefficiencies, and opportunities for growth, operational improvement, and enhanced member experience. Utilize reporting and analytics to identify trends, improve operational performance, and support strategic decision-making. Analyze lending performance, portfolio trends, operational data, and member experience feedback to identify opportunities for growth and improvement. Support strategic lending initiatives, promotional campaigns, and market growth efforts in partnership with senior leadership and marketing. Maintain and improve member service by ensuring inquiries, applications, and member issues are handled professionally, consistently, and promptly. Conduct quality reviews and audits to ensure lending accuracy, operational consistency, compliance, and proper documentation. Stay up to date on industry trends, lending laws, operational best practices, and product innovations to recommend improvements and new opportunities. Assist in budgeting, forecasting, and strategic planning for the consumer lending division. Work collaboratively with third-party vendors, partners, and internal stakeholders to support lending operations and organizational initiatives. Oversee the processing and management of title work, loan payoffs, release of liens, and UCC filings. Promote a positive team environment, encouraging collaboration and high-quality service. Ensure employees have the tools, materials, and training necessary for success. Ensures compliance with all federal and state laws and regulations, including the Bank Secrecy Act, Patriot Act, and Office of Foreign Asset Controls, and should request legal interpretation as necessary. Must ensure subordinates are also compliant with such laws and regulations. Must be bondable. Perform other duties as assigned. Requirements: Education & Qualifications Bachelor's degree in Finance, Business Administration, or related field; or equivalent work experience. 3 to 5 years of previous consumer lending experience with a proven performance record, with leadership or management experience preferred. Strong understanding of consumer lending regulations, underwriting principles, operational workflows, and member service expectations. Experience leading teams in a fast-paced lending environment focused on balancing growth, service, operational efficiency, and risk management. Experience working with loan origination systems, workflow automation, reporting tools, and lending technology platforms preferred. Strong communication, coaching, organizational leadership, and relationship-building skills. Ability to analyze operational data and utilize reporting to drive performance improvements and strategic decision-making. Candidate must have a thorough understanding of the Loan Policy and Guidelines. Candidate must be knowledgeable of Credit Unions product and services and demonstrate the ability to cross-sell and build deeper relationships with our membership. This position requires an understanding of basic computer skills including Microsoft 365 suite applications. Skills and Abilities Strong leadership and management skills with the ability to motivate, coach, and develop high-performing teams. Strong analytical and organizational skills with the ability to evaluate operational performance and make data-driven decisions. Exceptional problem-solving skills with a solution-oriented mindset. Detail-oriented with a strong focus on operational consistency, compliance, and member experience. Ability to handle multiple priorities in a fast-paced environment while meeting deadlines. Strong interpersonal, verbal, and written communication skills. Ability to build collaborative relationships across departments and effectively navigate operational challenges. Presents a positive and professional image to members and team members through effective and courteous verbal and written communications. . click apply for full job details
08/07/2026
Full time
Description: Job Title: Consumer Lending Manager Department: Consumer Lending Reports to: Vice President of Consumer Lending Hours per Week: 40 hrs./week Salary Exempt Company Summary Welcome to Financial Plus Credit Union (FPCU) - 'The Place where it's Possible.' At FPCU, we believe in the power of collaboration, embrace inclusivity as a strength, and are driven by a shared commitment to success. Our community-centered approach goes beyond financial services; it's about fostering connections and making a positive impact. Join us, and be part of an environment that prioritizes wellness, encourages continuous learning, and opens doors to developing you into the person you want to be. Explore the opportunities that await you at FPCU - where you aren't just making a living but joining a PLACE where you can REACH your goals. Position Summary The Consumer Lending Manager is responsible for overseeing both the Consumer Loan Officer team, the Consumer Lending Operation Specialists, and the Loan Support Clerk, ensuring strong operational performance, underwriting consistency, member experience, and overall operational effectiveness. This role combines day-to-day leadership of lending and loan support staff with strategic oversight responsibilities focused on evaluating lending performance, identifying trends and opportunities, recommending operational improvements, and supporting initiatives designed to achieve organizational production, service, and portfolio growth goals while maintaining sound lending practices, operational consistency, and appropriate risk management. The Consumer Lending Manager works closely with the VP of Consumer Lending, Consumer Lending Processing Manager, Consumer Lending Systems Analyst, and other departments to support operational efficiency, process improvements, strategic initiatives, and organizational growth. This role balances production leadership, member service, operational collaboration, risk management, and employee development while ensuring compliance with all regulatory requirements. Essential Functions & Primary Responsibilities Oversee the Loan Officers, Consumer Lending Operations Specialists, and Loan Support Clerk, ensuring strong member experience, service consistency, operational effectiveness, underwriting quality, credit risk management and overall lending operational effectiveness. Provide leadership, direction, coaching, and performance management to lending and loan support staff while fostering a culture of accountability, collaboration, continuous improvement, and professional development. Support organizational consumer lending growth objectives through strategic leadership, operational analysis, production monitoring, and data-driven recommendations. Analyze lending production trends, pull-through ratios, application sources, operational performance, and portfolio growth opportunities to identify areas requiring improvement or strategic focus. Provide recommendations to senior leadership regarding operational changes, workflow improvements, staffing needs, product enhancements, promotional opportunities, service strategies, and process efficiencies to support organizational lending goals. Monitor loan application conversion metrics, funded loan ratios, turnaround times, productivity, and member experience trends to identify opportunities for improvement. Coach and develop team on underwriting consistency, operational effectiveness, product knowledge, member experience expectations, and lending best practices. Partner with internal departments to support lending knowledge, workflow alignment, operational consistency, and member experience throughout the lending process. Identify development opportunities and assist in preparing team members for increased responsibilities and future leadership opportunities. Assist with escalated lending decisions, exception requests, member concerns, and complex lending situations while balancing member experience, organizational policy, and risk management. Ensure lending decisions, exception handling, and operational processes are consistently documented and aligned with organizational policies, procedures, and risk tolerance. Partner closely with the Consumer Loan Processing Manager to ensure seamless workflow coordination, efficient handoffs, funding timeliness, and operational consistency throughout the loan lifecycle. Collaborate with Retail Delivery, Digital, Processing, Indirect Lending, Marketing, and other departments to improve workflows, reduce member friction, and enhance the overall lending experience. Participate in cross-functional projects and process improvement initiatives supporting consumer lending efficiency, scalability, and member service. Partner with the Consumer Lending Systems Analyst to identify operational inefficiencies, support workflow enhancements, participate in user acceptance testing, and assist with implementation and adoption of lending technology initiatives. Provide operational input and feedback regarding loan origination systems, workflow tools, automation opportunities, and process improvements. Monitor and manage departmental performance metrics including funded loan volume, application conversion, approval ratios, turnaround times, productivity, service standards, member experience, and portfolio trends. Utilize production reporting and operational analytics to identify performance gaps, process inefficiencies, and opportunities for growth, operational improvement, and enhanced member experience. Utilize reporting and analytics to identify trends, improve operational performance, and support strategic decision-making. Analyze lending performance, portfolio trends, operational data, and member experience feedback to identify opportunities for growth and improvement. Support strategic lending initiatives, promotional campaigns, and market growth efforts in partnership with senior leadership and marketing. Maintain and improve member service by ensuring inquiries, applications, and member issues are handled professionally, consistently, and promptly. Conduct quality reviews and audits to ensure lending accuracy, operational consistency, compliance, and proper documentation. Stay up to date on industry trends, lending laws, operational best practices, and product innovations to recommend improvements and new opportunities. Assist in budgeting, forecasting, and strategic planning for the consumer lending division. Work collaboratively with third-party vendors, partners, and internal stakeholders to support lending operations and organizational initiatives. Oversee the processing and management of title work, loan payoffs, release of liens, and UCC filings. Promote a positive team environment, encouraging collaboration and high-quality service. Ensure employees have the tools, materials, and training necessary for success. Ensures compliance with all federal and state laws and regulations, including the Bank Secrecy Act, Patriot Act, and Office of Foreign Asset Controls, and should request legal interpretation as necessary. Must ensure subordinates are also compliant with such laws and regulations. Must be bondable. Perform other duties as assigned. Requirements: Education & Qualifications Bachelor's degree in Finance, Business Administration, or related field; or equivalent work experience. 3 to 5 years of previous consumer lending experience with a proven performance record, with leadership or management experience preferred. Strong understanding of consumer lending regulations, underwriting principles, operational workflows, and member service expectations. Experience leading teams in a fast-paced lending environment focused on balancing growth, service, operational efficiency, and risk management. Experience working with loan origination systems, workflow automation, reporting tools, and lending technology platforms preferred. Strong communication, coaching, organizational leadership, and relationship-building skills. Ability to analyze operational data and utilize reporting to drive performance improvements and strategic decision-making. Candidate must have a thorough understanding of the Loan Policy and Guidelines. Candidate must be knowledgeable of Credit Unions product and services and demonstrate the ability to cross-sell and build deeper relationships with our membership. This position requires an understanding of basic computer skills including Microsoft 365 suite applications. Skills and Abilities Strong leadership and management skills with the ability to motivate, coach, and develop high-performing teams. Strong analytical and organizational skills with the ability to evaluate operational performance and make data-driven decisions. Exceptional problem-solving skills with a solution-oriented mindset. Detail-oriented with a strong focus on operational consistency, compliance, and member experience. Ability to handle multiple priorities in a fast-paced environment while meeting deadlines. Strong interpersonal, verbal, and written communication skills. Ability to build collaborative relationships across departments and effectively navigate operational challenges. Presents a positive and professional image to members and team members through effective and courteous verbal and written communications. . click apply for full job details
Product and Implementation Specialist- Fintech Services At Midland States Bank, base salary is one component of our Total Rewards program. Exact compensation is determined by factors such as (but not limited to) education, skills, internal equity, and experience. This position offers additional compensation in the form of short-term incentives (i.e. bonus and/or commission) and may include long-term incentives (i.e. stock awards). Benefits for this role include comprehensive healthcare, well-being benefits, paid family leave as well as generous paid time off. Total Rewards also include banking perks, an Employee Stock Purchase Plan, 401K plan with company match and may include the opportunity to participate in our Non-Qualified Deferred Compensation plan. Incentives and benefits are subject to eligibility requirements. Salary Range: $60,000-80,000 Position Summary Reporting to the Client Success Manager FinTech Services, the Product Implementation Associate FinTech Services supports partner success, relationship management, operational coordination, and reporting across Midland States Banks Banking-as-a-Service (BaaS) and FinTech partner portfolio. This role assists with partner onboarding, ongoing partner support, issue tracking, meeting preparation, and internal coordination to help ensure fintech partners are successful while operating safely, compliantly, and in alignment with bank standards. This highly collaborative role works closely with the Client Success Manager and internal teamsincluding Product, Compliance, Risk, Information Security, Credit, Technology, and Operationsto support partner communications, maintain partner documentation, track deliverables, gather reporting inputs, and help strengthen the overall FinTech Services operating model. The Client Success Associate serves as a key support resource for partner experience, internal follow-through, and scalable program execution. Primary Accountabilities Provide support and promote Midland States Bank Core Vision and Value. Work alongside the Client Success Manager FinTech Services, FinTech Services team and internal partners in supporting relationships with existing and prospective fintech partners. Support day-to-day coordination with assigned fintech partners, including meeting follow-up, open item tracking, status updates, and internal routing of partner requests. Assist with fintech onboarding transitions by tracking deliverables, coordinating information requests, maintaining readiness checklists, and supporting cross-functional project meetings. Monitor partner requests, operational issues, escalations, and follow-up items to help ensure timely communication and resolution. Develop, maintain, and update partner trackers, reporting materials, pipeline records, due diligence logs, and partner health summaries. Partner with Compliance, Risk Management, Information Security, Credit, Technology, and Operations to support ongoing due diligence, monitoring, and change-management activities. Maintain accurate partner files, including onboarding status, key contacts, product scope, open deliverables, approvals, and readiness milestones. Conduct industry, market, and partner research to support pipeline reviews, partner analysis, and ongoing relationship management. Identify opportunities to improve partner experience, internal workflows, reporting consistency, and cross-functional collaboration. Assist with technical product ownership activities for FinTech Services platforms, integrations, workflows, and partner-facing capabilities. Assist with the collection, organization, and analysis of data used to support partner performance reviews, executive reporting, risk monitoring, transactional processing and operational decision-making. Support the enhancement of standardized partner playbooks, workflows, reporting templates, meeting materials, and communication tools. Collaborate with internal teams to coordinate partner-driven initiatives, testing cycles, releases, operational readiness activities, and post-launch support. Coordinate with Technology and data teams to troubleshoot system issues, investigate data exceptions, and communicate findings to internal and external stakeholders. Help document decisions, approvals, dependencies, risks, and next steps to promote clarity and shared accountability across internal and external stakeholders. Maintain compliance with all applicable regulations, including Bank Secrecy Act (BSA) requirements. Other duties as assigned. Position Qualifications Education/Experience: Bachelor of Science in Computer Science, Marketing, Finance, Business Administration, or similar required. 2+ years of experience in fintech, BaaS, digital banking, product, operations, client success, project coordination, or financial services roles. Experience supporting client, vendor, fintech, or partner relationships in a regulated or operationally complex environment preferred. Strong organizational and project coordination skills, including the ability to track open items, deadlines, deliverables, dependencies, and follow-up actions. Demonstrated ability to prepare clear meeting notes, status updates, reporting materials, and executive-ready summaries. Basic understanding of fintech operating models, BaaS partnerships, deposit products, payments, or third-party risk considerations preferred. Experience working cross-functionally with technology, compliance, risk, operations, product, or client-facing teams. Ability to analyze information, identify trends or issues, and escalate items appropriately. Strong written and verbal communication skills with the ability to communicate clearly across different teams and levels of the organization. Ability to manage multiple priorities in a fast-paced, evolving environment. Demonstrated experience in helping translate business needs, partner requests, or functional asks into clear internal action items. Demonstrated experience and understanding of prioritization of work. Adaptable, juggling multiple and sometimes changing priorities. Comfortable learning new systems, tools, reporting processes, and fintech operating models. Ability to think creatively and recognize and encourage creativity in others. Self-motivated with the aptitude to work independently with minimal supervision. Capable of communicating appropriate level of process and technical detail across different organizations and hierarchies. Competencies: Business insight Cultivates innovation Drives results Makes sound decisions Being a brand champion Collaborates Communicates effectively Customer focus Being Authentic Emotional Intelligence Self-development Being flexible and adaptable At Midland States Bank, we believe that when we can bring our whole selves to work each day, we become happier, more comfortable, more confident and more excited to do great things for our customers, each other and our company. Were proud to be an Equal Opportunity and Affirmative Action employer. At Midland, we recruit, employ, train, compensate and promote without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. If you are looking for a place to grow, we encourage you to apply at Midland States Bank, because you belong here. If you require reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please direct your inquiries to Midland States Bank Human Resources at . Midland States Bank may use automated tools and artificial intelligence (AI) to assist with recruiting, screening, and hiring decisions. In accordance with the Illinois Human Rights Act (effective January 1, 2026), these tools are designed and monitored to be neutral and job-related, and must not be used in a way that discriminates against applicants or employees based on any protected characteristic. THIS JOB DESCRIPTION DOES NOT CONSTITUTE A CONTRACT FOR EMPLOYMENT Compensation details: 0 Yearly Salary PIe49cb9e9e51d-1417
08/06/2026
Full time
Product and Implementation Specialist- Fintech Services At Midland States Bank, base salary is one component of our Total Rewards program. Exact compensation is determined by factors such as (but not limited to) education, skills, internal equity, and experience. This position offers additional compensation in the form of short-term incentives (i.e. bonus and/or commission) and may include long-term incentives (i.e. stock awards). Benefits for this role include comprehensive healthcare, well-being benefits, paid family leave as well as generous paid time off. Total Rewards also include banking perks, an Employee Stock Purchase Plan, 401K plan with company match and may include the opportunity to participate in our Non-Qualified Deferred Compensation plan. Incentives and benefits are subject to eligibility requirements. Salary Range: $60,000-80,000 Position Summary Reporting to the Client Success Manager FinTech Services, the Product Implementation Associate FinTech Services supports partner success, relationship management, operational coordination, and reporting across Midland States Banks Banking-as-a-Service (BaaS) and FinTech partner portfolio. This role assists with partner onboarding, ongoing partner support, issue tracking, meeting preparation, and internal coordination to help ensure fintech partners are successful while operating safely, compliantly, and in alignment with bank standards. This highly collaborative role works closely with the Client Success Manager and internal teamsincluding Product, Compliance, Risk, Information Security, Credit, Technology, and Operationsto support partner communications, maintain partner documentation, track deliverables, gather reporting inputs, and help strengthen the overall FinTech Services operating model. The Client Success Associate serves as a key support resource for partner experience, internal follow-through, and scalable program execution. Primary Accountabilities Provide support and promote Midland States Bank Core Vision and Value. Work alongside the Client Success Manager FinTech Services, FinTech Services team and internal partners in supporting relationships with existing and prospective fintech partners. Support day-to-day coordination with assigned fintech partners, including meeting follow-up, open item tracking, status updates, and internal routing of partner requests. Assist with fintech onboarding transitions by tracking deliverables, coordinating information requests, maintaining readiness checklists, and supporting cross-functional project meetings. Monitor partner requests, operational issues, escalations, and follow-up items to help ensure timely communication and resolution. Develop, maintain, and update partner trackers, reporting materials, pipeline records, due diligence logs, and partner health summaries. Partner with Compliance, Risk Management, Information Security, Credit, Technology, and Operations to support ongoing due diligence, monitoring, and change-management activities. Maintain accurate partner files, including onboarding status, key contacts, product scope, open deliverables, approvals, and readiness milestones. Conduct industry, market, and partner research to support pipeline reviews, partner analysis, and ongoing relationship management. Identify opportunities to improve partner experience, internal workflows, reporting consistency, and cross-functional collaboration. Assist with technical product ownership activities for FinTech Services platforms, integrations, workflows, and partner-facing capabilities. Assist with the collection, organization, and analysis of data used to support partner performance reviews, executive reporting, risk monitoring, transactional processing and operational decision-making. Support the enhancement of standardized partner playbooks, workflows, reporting templates, meeting materials, and communication tools. Collaborate with internal teams to coordinate partner-driven initiatives, testing cycles, releases, operational readiness activities, and post-launch support. Coordinate with Technology and data teams to troubleshoot system issues, investigate data exceptions, and communicate findings to internal and external stakeholders. Help document decisions, approvals, dependencies, risks, and next steps to promote clarity and shared accountability across internal and external stakeholders. Maintain compliance with all applicable regulations, including Bank Secrecy Act (BSA) requirements. Other duties as assigned. Position Qualifications Education/Experience: Bachelor of Science in Computer Science, Marketing, Finance, Business Administration, or similar required. 2+ years of experience in fintech, BaaS, digital banking, product, operations, client success, project coordination, or financial services roles. Experience supporting client, vendor, fintech, or partner relationships in a regulated or operationally complex environment preferred. Strong organizational and project coordination skills, including the ability to track open items, deadlines, deliverables, dependencies, and follow-up actions. Demonstrated ability to prepare clear meeting notes, status updates, reporting materials, and executive-ready summaries. Basic understanding of fintech operating models, BaaS partnerships, deposit products, payments, or third-party risk considerations preferred. Experience working cross-functionally with technology, compliance, risk, operations, product, or client-facing teams. Ability to analyze information, identify trends or issues, and escalate items appropriately. Strong written and verbal communication skills with the ability to communicate clearly across different teams and levels of the organization. Ability to manage multiple priorities in a fast-paced, evolving environment. Demonstrated experience in helping translate business needs, partner requests, or functional asks into clear internal action items. Demonstrated experience and understanding of prioritization of work. Adaptable, juggling multiple and sometimes changing priorities. Comfortable learning new systems, tools, reporting processes, and fintech operating models. Ability to think creatively and recognize and encourage creativity in others. Self-motivated with the aptitude to work independently with minimal supervision. Capable of communicating appropriate level of process and technical detail across different organizations and hierarchies. Competencies: Business insight Cultivates innovation Drives results Makes sound decisions Being a brand champion Collaborates Communicates effectively Customer focus Being Authentic Emotional Intelligence Self-development Being flexible and adaptable At Midland States Bank, we believe that when we can bring our whole selves to work each day, we become happier, more comfortable, more confident and more excited to do great things for our customers, each other and our company. Were proud to be an Equal Opportunity and Affirmative Action employer. At Midland, we recruit, employ, train, compensate and promote without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. If you are looking for a place to grow, we encourage you to apply at Midland States Bank, because you belong here. If you require reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please direct your inquiries to Midland States Bank Human Resources at . Midland States Bank may use automated tools and artificial intelligence (AI) to assist with recruiting, screening, and hiring decisions. In accordance with the Illinois Human Rights Act (effective January 1, 2026), these tools are designed and monitored to be neutral and job-related, and must not be used in a way that discriminates against applicants or employees based on any protected characteristic. THIS JOB DESCRIPTION DOES NOT CONSTITUTE A CONTRACT FOR EMPLOYMENT Compensation details: 0 Yearly Salary PIe49cb9e9e51d-1417
Job Description Job Description Catalog Compiler - Part-Time Compiler Job Description Reports to: Editor/Communications Manager Position Summary: The Compiler is responsible for developing written product descriptions and other content for Marketing publications and initiatives by researching, prioritizing, and summarizing manufacturer data. This role supports the marketing team in the development of both printed and digital content, including product catalogs. Supervisory Responsibilities: The position has no supervisory responsibilities. Responsibilities & Duties: Use manufacturer's catalogs, websites, representatives, first-hand inspection, and other means to develop or revise product descriptions and develop charts/tables for catalogs and other sales materials. Ensure product descriptions, specifications, pricing, imagery, and other catalog content are accurate and current. Identify opportunities to improve catalog production workflows, efficiency, and accuracy. Stay current with catalog production best practices. Monitor own work to ensure quality, apply feedback to improve performance, and look for ways to improve and promote quality. Attend industry events (Company Events, Trade Shows, and Motorsports Events) as a strong brand representative. Work in a team environment. Promote and maintain a clean and safe work environment by complying with procedures, policies, training, and regulations. Ensure established policies and procedures are followed. Participate in continuous improvement project team activities. Other duties as assigned. Education/Experience/Qualifications: High school diploma/GED, required. Associate degree, in Communications, Technical Writing, or related field, preferred. 2-5 years of related experience, required. Basic proficiency in Adobe InDesign and working knowledge of Adobe Creative Suite applications including Photoshop and Illustrator, required. Experience working with SEO management software/tools is a plus. Experience working with product information, databases, spreadsheets, or content management systems, preferred. Working knowledge of the automotive aftermarket industry, preferred. Performance automotive enthusiast is a plus. Skills & Abilities: Proficient with Microsoft Office Suite and other job-related equipment and software. Exceptional attention to detail and commitment to accuracy. Ability to manage large-scale projects with multiple deadlines and moving priorities. Ability to communicate effectively (clear and concise) through writing, speaking, active listening, and presentation. Excellent organization skills and detail-oriented with exceptional critical thinking, multi-tasking, and problem-solving abilities. Excellent time management. Ability to work both independently, within a team, and cross-functionally with other departments/stakeholders. Ability to work with minimum supervision/guidance and must be self-directed. Ability to develop and foster business relationships. Willing to participate in company designated training. Must have knowledge of and comply with the policies and procedures contained in the company handbook. Must be able to maintain confidentiality. Must be able to practice safe work habits. Physical Demands: This is an office-type position that requires sitting, standing, walking, stooping, kneeling, and use of hands. This position requires the operation of basic office equipment. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. This position can also be performed remotely. Work Environment: Each coworker is accountable for their actions and is required to exercise good judgment in everything they do on behalf of Lane Automotive. Part of that responsibility includes understanding and living up to company values, standards, and policies, specifically our code of ethics and business conduct. Additionally, every coworker has responsibility to ask questions when they are unsure of what those values, standards and policies require, and to act if they believe someone else is not acting consistently with those values, standards and policies. The information in this job description is intended to convey information about the key responsibilities and requirements. It is not an exhaustive list of the skills, efforts, duties, responsibilities, or working conditions associated with the opportunity. Responsibilities are subject to change. Lane Automotive welcomes diversity. As an equal opportunity employer, all qualified applicants will be considered regardless of race, religion, color, national origin, sex, age, sexual orientation, gender identity, disability, or protected veteran status. PIe096de5-
08/04/2026
Full time
Job Description Job Description Catalog Compiler - Part-Time Compiler Job Description Reports to: Editor/Communications Manager Position Summary: The Compiler is responsible for developing written product descriptions and other content for Marketing publications and initiatives by researching, prioritizing, and summarizing manufacturer data. This role supports the marketing team in the development of both printed and digital content, including product catalogs. Supervisory Responsibilities: The position has no supervisory responsibilities. Responsibilities & Duties: Use manufacturer's catalogs, websites, representatives, first-hand inspection, and other means to develop or revise product descriptions and develop charts/tables for catalogs and other sales materials. Ensure product descriptions, specifications, pricing, imagery, and other catalog content are accurate and current. Identify opportunities to improve catalog production workflows, efficiency, and accuracy. Stay current with catalog production best practices. Monitor own work to ensure quality, apply feedback to improve performance, and look for ways to improve and promote quality. Attend industry events (Company Events, Trade Shows, and Motorsports Events) as a strong brand representative. Work in a team environment. Promote and maintain a clean and safe work environment by complying with procedures, policies, training, and regulations. Ensure established policies and procedures are followed. Participate in continuous improvement project team activities. Other duties as assigned. Education/Experience/Qualifications: High school diploma/GED, required. Associate degree, in Communications, Technical Writing, or related field, preferred. 2-5 years of related experience, required. Basic proficiency in Adobe InDesign and working knowledge of Adobe Creative Suite applications including Photoshop and Illustrator, required. Experience working with SEO management software/tools is a plus. Experience working with product information, databases, spreadsheets, or content management systems, preferred. Working knowledge of the automotive aftermarket industry, preferred. Performance automotive enthusiast is a plus. Skills & Abilities: Proficient with Microsoft Office Suite and other job-related equipment and software. Exceptional attention to detail and commitment to accuracy. Ability to manage large-scale projects with multiple deadlines and moving priorities. Ability to communicate effectively (clear and concise) through writing, speaking, active listening, and presentation. Excellent organization skills and detail-oriented with exceptional critical thinking, multi-tasking, and problem-solving abilities. Excellent time management. Ability to work both independently, within a team, and cross-functionally with other departments/stakeholders. Ability to work with minimum supervision/guidance and must be self-directed. Ability to develop and foster business relationships. Willing to participate in company designated training. Must have knowledge of and comply with the policies and procedures contained in the company handbook. Must be able to maintain confidentiality. Must be able to practice safe work habits. Physical Demands: This is an office-type position that requires sitting, standing, walking, stooping, kneeling, and use of hands. This position requires the operation of basic office equipment. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. This position can also be performed remotely. Work Environment: Each coworker is accountable for their actions and is required to exercise good judgment in everything they do on behalf of Lane Automotive. Part of that responsibility includes understanding and living up to company values, standards, and policies, specifically our code of ethics and business conduct. Additionally, every coworker has responsibility to ask questions when they are unsure of what those values, standards and policies require, and to act if they believe someone else is not acting consistently with those values, standards and policies. The information in this job description is intended to convey information about the key responsibilities and requirements. It is not an exhaustive list of the skills, efforts, duties, responsibilities, or working conditions associated with the opportunity. Responsibilities are subject to change. Lane Automotive welcomes diversity. As an equal opportunity employer, all qualified applicants will be considered regardless of race, religion, color, national origin, sex, age, sexual orientation, gender identity, disability, or protected veteran status. PIe096de5-
Job Description Job Description Catalog Compiler - Part-Time Compiler Job Description Reports to: Editor/Communications Manager Position Summary: The Compiler is responsible for developing written product descriptions and other content for Marketing publications and initiatives by researching, prioritizing, and summarizing manufacturer data. This role supports the marketing team in the development of both printed and digital content, including product catalogs. Supervisory Responsibilities: The position has no supervisory responsibilities. Responsibilities & Duties: Use manufacturer's catalogs, websites, representatives, first-hand inspection, and other means to develop or revise product descriptions and develop charts/tables for catalogs and other sales materials. Ensure product descriptions, specifications, pricing, imagery, and other catalog content are accurate and current. Identify opportunities to improve catalog production workflows, efficiency, and accuracy. Stay current with catalog production best practices. Monitor own work to ensure quality, apply feedback to improve performance, and look for ways to improve and promote quality. Attend industry events (Company Events, Trade Shows, and Motorsports Events) as a strong brand representative. Work in a team environment. Promote and maintain a clean and safe work environment by complying with procedures, policies, training, and regulations. Ensure established policies and procedures are followed. Participate in continuous improvement project team activities. Other duties as assigned. Education/Experience/Qualifications: High school diploma/GED, required. Associate degree, in Communications, Technical Writing, or related field, preferred. 2-5 years of related experience, required. Basic proficiency in Adobe InDesign and working knowledge of Adobe Creative Suite applications including Photoshop and Illustrator, required. Experience working with SEO management software/tools is a plus. Experience working with product information, databases, spreadsheets, or content management systems, preferred. Working knowledge of the automotive aftermarket industry, preferred. Performance automotive enthusiast is a plus. Skills & Abilities: Proficient with Microsoft Office Suite and other job-related equipment and software. Exceptional attention to detail and commitment to accuracy. Ability to manage large-scale projects with multiple deadlines and moving priorities. Ability to communicate effectively (clear and concise) through writing, speaking, active listening, and presentation. Excellent organization skills and detail-oriented with exceptional critical thinking, multi-tasking, and problem-solving abilities. Excellent time management. Ability to work both independently, within a team, and cross-functionally with other departments/stakeholders. Ability to work with minimum supervision/guidance and must be self-directed. Ability to develop and foster business relationships. Willing to participate in company designated training. Must have knowledge of and comply with the policies and procedures contained in the company handbook. Must be able to maintain confidentiality. Must be able to practice safe work habits. Physical Demands: This is an office-type position that requires sitting, standing, walking, stooping, kneeling, and use of hands. This position requires the operation of basic office equipment. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. This position can also be performed remotely. Work Environment: Each coworker is accountable for their actions and is required to exercise good judgment in everything they do on behalf of Lane Automotive. Part of that responsibility includes understanding and living up to company values, standards, and policies, specifically our code of ethics and business conduct. Additionally, every coworker has responsibility to ask questions when they are unsure of what those values, standards and policies require, and to act if they believe someone else is not acting consistently with those values, standards and policies. The information in this job description is intended to convey information about the key responsibilities and requirements. It is not an exhaustive list of the skills, efforts, duties, responsibilities, or working conditions associated with the opportunity. Responsibilities are subject to change. Lane Automotive welcomes diversity. As an equal opportunity employer, all qualified applicants will be considered regardless of race, religion, color, national origin, sex, age, sexual orientation, gender identity, disability, or protected veteran status. PIe096de5-
08/04/2026
Full time
Job Description Job Description Catalog Compiler - Part-Time Compiler Job Description Reports to: Editor/Communications Manager Position Summary: The Compiler is responsible for developing written product descriptions and other content for Marketing publications and initiatives by researching, prioritizing, and summarizing manufacturer data. This role supports the marketing team in the development of both printed and digital content, including product catalogs. Supervisory Responsibilities: The position has no supervisory responsibilities. Responsibilities & Duties: Use manufacturer's catalogs, websites, representatives, first-hand inspection, and other means to develop or revise product descriptions and develop charts/tables for catalogs and other sales materials. Ensure product descriptions, specifications, pricing, imagery, and other catalog content are accurate and current. Identify opportunities to improve catalog production workflows, efficiency, and accuracy. Stay current with catalog production best practices. Monitor own work to ensure quality, apply feedback to improve performance, and look for ways to improve and promote quality. Attend industry events (Company Events, Trade Shows, and Motorsports Events) as a strong brand representative. Work in a team environment. Promote and maintain a clean and safe work environment by complying with procedures, policies, training, and regulations. Ensure established policies and procedures are followed. Participate in continuous improvement project team activities. Other duties as assigned. Education/Experience/Qualifications: High school diploma/GED, required. Associate degree, in Communications, Technical Writing, or related field, preferred. 2-5 years of related experience, required. Basic proficiency in Adobe InDesign and working knowledge of Adobe Creative Suite applications including Photoshop and Illustrator, required. Experience working with SEO management software/tools is a plus. Experience working with product information, databases, spreadsheets, or content management systems, preferred. Working knowledge of the automotive aftermarket industry, preferred. Performance automotive enthusiast is a plus. Skills & Abilities: Proficient with Microsoft Office Suite and other job-related equipment and software. Exceptional attention to detail and commitment to accuracy. Ability to manage large-scale projects with multiple deadlines and moving priorities. Ability to communicate effectively (clear and concise) through writing, speaking, active listening, and presentation. Excellent organization skills and detail-oriented with exceptional critical thinking, multi-tasking, and problem-solving abilities. Excellent time management. Ability to work both independently, within a team, and cross-functionally with other departments/stakeholders. Ability to work with minimum supervision/guidance and must be self-directed. Ability to develop and foster business relationships. Willing to participate in company designated training. Must have knowledge of and comply with the policies and procedures contained in the company handbook. Must be able to maintain confidentiality. Must be able to practice safe work habits. Physical Demands: This is an office-type position that requires sitting, standing, walking, stooping, kneeling, and use of hands. This position requires the operation of basic office equipment. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. This position can also be performed remotely. Work Environment: Each coworker is accountable for their actions and is required to exercise good judgment in everything they do on behalf of Lane Automotive. Part of that responsibility includes understanding and living up to company values, standards, and policies, specifically our code of ethics and business conduct. Additionally, every coworker has responsibility to ask questions when they are unsure of what those values, standards and policies require, and to act if they believe someone else is not acting consistently with those values, standards and policies. The information in this job description is intended to convey information about the key responsibilities and requirements. It is not an exhaustive list of the skills, efforts, duties, responsibilities, or working conditions associated with the opportunity. Responsibilities are subject to change. Lane Automotive welcomes diversity. As an equal opportunity employer, all qualified applicants will be considered regardless of race, religion, color, national origin, sex, age, sexual orientation, gender identity, disability, or protected veteran status. PIe096de5-
Product and Implementation Specialist- Fintech Services At Midland States Bank, base salary is one component of our Total Rewards program. Exact compensation is determined by factors such as (but not limited to) education, skills, internal equity, and experience. This position offers additional compensation in the form of short-term incentives (i.e. bonus and/or commission) and may include long-term incentives (i.e. stock awards). Benefits for this role include comprehensive healthcare, well-being benefits, paid family leave as well as generous paid time off. Total Rewards also include banking perks, an Employee Stock Purchase Plan, 401K plan with company match and may include the opportunity to participate in our Non-Qualified Deferred Compensation plan. Incentives and benefits are subject to eligibility requirements. Salary Range: $60,000-80,000 Position Summary Reporting to the Client Success Manager FinTech Services, the Product Implementation Associate FinTech Services supports partner success, relationship management, operational coordination, and reporting across Midland States Banks Banking-as-a-Service (BaaS) and FinTech partner portfolio. This role assists with partner onboarding, ongoing partner support, issue tracking, meeting preparation, and internal coordination to help ensure fintech partners are successful while operating safely, compliantly, and in alignment with bank standards. This highly collaborative role works closely with the Client Success Manager and internal teamsincluding Product, Compliance, Risk, Information Security, Credit, Technology, and Operationsto support partner communications, maintain partner documentation, track deliverables, gather reporting inputs, and help strengthen the overall FinTech Services operating model. The Client Success Associate serves as a key support resource for partner experience, internal follow-through, and scalable program execution. Primary Accountabilities Provide support and promote Midland States Bank Core Vision and Value. Work alongside the Client Success Manager FinTech Services, FinTech Services team and internal partners in supporting relationships with existing and prospective fintech partners. Support day-to-day coordination with assigned fintech partners, including meeting follow-up, open item tracking, status updates, and internal routing of partner requests. Assist with fintech onboarding transitions by tracking deliverables, coordinating information requests, maintaining readiness checklists, and supporting cross-functional project meetings. Monitor partner requests, operational issues, escalations, and follow-up items to help ensure timely communication and resolution. Develop, maintain, and update partner trackers, reporting materials, pipeline records, due diligence logs, and partner health summaries. Partner with Compliance, Risk Management, Information Security, Credit, Technology, and Operations to support ongoing due diligence, monitoring, and change-management activities. Maintain accurate partner files, including onboarding status, key contacts, product scope, open deliverables, approvals, and readiness milestones. Conduct industry, market, and partner research to support pipeline reviews, partner analysis, and ongoing relationship management. Identify opportunities to improve partner experience, internal workflows, reporting consistency, and cross-functional collaboration. Assist with technical product ownership activities for FinTech Services platforms, integrations, workflows, and partner-facing capabilities. Assist with the collection, organization, and analysis of data used to support partner performance reviews, executive reporting, risk monitoring, transactional processing and operational decision-making. Support the enhancement of standardized partner playbooks, workflows, reporting templates, meeting materials, and communication tools. Collaborate with internal teams to coordinate partner-driven initiatives, testing cycles, releases, operational readiness activities, and post-launch support. Coordinate with Technology and data teams to troubleshoot system issues, investigate data exceptions, and communicate findings to internal and external stakeholders. Help document decisions, approvals, dependencies, risks, and next steps to promote clarity and shared accountability across internal and external stakeholders. Maintain compliance with all applicable regulations, including Bank Secrecy Act (BSA) requirements. Other duties as assigned. Position Qualifications Education/Experience: Bachelor of Science in Computer Science, Marketing, Finance, Business Administration, or similar required. 2+ years of experience in fintech, BaaS, digital banking, product, operations, client success, project coordination, or financial services roles. Experience supporting client, vendor, fintech, or partner relationships in a regulated or operationally complex environment preferred. Strong organizational and project coordination skills, including the ability to track open items, deadlines, deliverables, dependencies, and follow-up actions. Demonstrated ability to prepare clear meeting notes, status updates, reporting materials, and executive-ready summaries. Basic understanding of fintech operating models, BaaS partnerships, deposit products, payments, or third-party risk considerations preferred. Experience working cross-functionally with technology, compliance, risk, operations, product, or client-facing teams. Ability to analyze information, identify trends or issues, and escalate items appropriately. Strong written and verbal communication skills with the ability to communicate clearly across different teams and levels of the organization. Ability to manage multiple priorities in a fast-paced, evolving environment. Demonstrated experience in helping translate business needs, partner requests, or functional asks into clear internal action items. Demonstrated experience and understanding of prioritization of work. Adaptable, juggling multiple and sometimes changing priorities. Comfortable learning new systems, tools, reporting processes, and fintech operating models. Ability to think creatively and recognize and encourage creativity in others. Self-motivated with the aptitude to work independently with minimal supervision. Capable of communicating appropriate level of process and technical detail across different organizations and hierarchies. Competencies: Business insight Cultivates innovation Drives results Makes sound decisions Being a brand champion Collaborates Communicates effectively Customer focus Being Authentic Emotional Intelligence Self-development Being flexible and adaptable At Midland States Bank, we believe that when we can bring our whole selves to work each day, we become happier, more comfortable, more confident and more excited to do great things for our customers, each other and our company. Were proud to be an Equal Opportunity and Affirmative Action employer. At Midland, we recruit, employ, train, compensate and promote without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. If you are looking for a place to grow, we encourage you to apply at Midland States Bank, because you belong here. If you require reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please direct your inquiries to Midland States Bank Human Resources at . Midland States Bank may use automated tools and artificial intelligence (AI) to assist with recruiting, screening, and hiring decisions. In accordance with the Illinois Human Rights Act (effective January 1, 2026), these tools are designed and monitored to be neutral and job-related, and must not be used in a way that discriminates against applicants or employees based on any protected characteristic. THIS JOB DESCRIPTION DOES NOT CONSTITUTE A CONTRACT FOR EMPLOYMENT Compensation details: 0 Yearly Salary PIbe-1421
08/01/2026
Full time
Product and Implementation Specialist- Fintech Services At Midland States Bank, base salary is one component of our Total Rewards program. Exact compensation is determined by factors such as (but not limited to) education, skills, internal equity, and experience. This position offers additional compensation in the form of short-term incentives (i.e. bonus and/or commission) and may include long-term incentives (i.e. stock awards). Benefits for this role include comprehensive healthcare, well-being benefits, paid family leave as well as generous paid time off. Total Rewards also include banking perks, an Employee Stock Purchase Plan, 401K plan with company match and may include the opportunity to participate in our Non-Qualified Deferred Compensation plan. Incentives and benefits are subject to eligibility requirements. Salary Range: $60,000-80,000 Position Summary Reporting to the Client Success Manager FinTech Services, the Product Implementation Associate FinTech Services supports partner success, relationship management, operational coordination, and reporting across Midland States Banks Banking-as-a-Service (BaaS) and FinTech partner portfolio. This role assists with partner onboarding, ongoing partner support, issue tracking, meeting preparation, and internal coordination to help ensure fintech partners are successful while operating safely, compliantly, and in alignment with bank standards. This highly collaborative role works closely with the Client Success Manager and internal teamsincluding Product, Compliance, Risk, Information Security, Credit, Technology, and Operationsto support partner communications, maintain partner documentation, track deliverables, gather reporting inputs, and help strengthen the overall FinTech Services operating model. The Client Success Associate serves as a key support resource for partner experience, internal follow-through, and scalable program execution. Primary Accountabilities Provide support and promote Midland States Bank Core Vision and Value. Work alongside the Client Success Manager FinTech Services, FinTech Services team and internal partners in supporting relationships with existing and prospective fintech partners. Support day-to-day coordination with assigned fintech partners, including meeting follow-up, open item tracking, status updates, and internal routing of partner requests. Assist with fintech onboarding transitions by tracking deliverables, coordinating information requests, maintaining readiness checklists, and supporting cross-functional project meetings. Monitor partner requests, operational issues, escalations, and follow-up items to help ensure timely communication and resolution. Develop, maintain, and update partner trackers, reporting materials, pipeline records, due diligence logs, and partner health summaries. Partner with Compliance, Risk Management, Information Security, Credit, Technology, and Operations to support ongoing due diligence, monitoring, and change-management activities. Maintain accurate partner files, including onboarding status, key contacts, product scope, open deliverables, approvals, and readiness milestones. Conduct industry, market, and partner research to support pipeline reviews, partner analysis, and ongoing relationship management. Identify opportunities to improve partner experience, internal workflows, reporting consistency, and cross-functional collaboration. Assist with technical product ownership activities for FinTech Services platforms, integrations, workflows, and partner-facing capabilities. Assist with the collection, organization, and analysis of data used to support partner performance reviews, executive reporting, risk monitoring, transactional processing and operational decision-making. Support the enhancement of standardized partner playbooks, workflows, reporting templates, meeting materials, and communication tools. Collaborate with internal teams to coordinate partner-driven initiatives, testing cycles, releases, operational readiness activities, and post-launch support. Coordinate with Technology and data teams to troubleshoot system issues, investigate data exceptions, and communicate findings to internal and external stakeholders. Help document decisions, approvals, dependencies, risks, and next steps to promote clarity and shared accountability across internal and external stakeholders. Maintain compliance with all applicable regulations, including Bank Secrecy Act (BSA) requirements. Other duties as assigned. Position Qualifications Education/Experience: Bachelor of Science in Computer Science, Marketing, Finance, Business Administration, or similar required. 2+ years of experience in fintech, BaaS, digital banking, product, operations, client success, project coordination, or financial services roles. Experience supporting client, vendor, fintech, or partner relationships in a regulated or operationally complex environment preferred. Strong organizational and project coordination skills, including the ability to track open items, deadlines, deliverables, dependencies, and follow-up actions. Demonstrated ability to prepare clear meeting notes, status updates, reporting materials, and executive-ready summaries. Basic understanding of fintech operating models, BaaS partnerships, deposit products, payments, or third-party risk considerations preferred. Experience working cross-functionally with technology, compliance, risk, operations, product, or client-facing teams. Ability to analyze information, identify trends or issues, and escalate items appropriately. Strong written and verbal communication skills with the ability to communicate clearly across different teams and levels of the organization. Ability to manage multiple priorities in a fast-paced, evolving environment. Demonstrated experience in helping translate business needs, partner requests, or functional asks into clear internal action items. Demonstrated experience and understanding of prioritization of work. Adaptable, juggling multiple and sometimes changing priorities. Comfortable learning new systems, tools, reporting processes, and fintech operating models. Ability to think creatively and recognize and encourage creativity in others. Self-motivated with the aptitude to work independently with minimal supervision. Capable of communicating appropriate level of process and technical detail across different organizations and hierarchies. Competencies: Business insight Cultivates innovation Drives results Makes sound decisions Being a brand champion Collaborates Communicates effectively Customer focus Being Authentic Emotional Intelligence Self-development Being flexible and adaptable At Midland States Bank, we believe that when we can bring our whole selves to work each day, we become happier, more comfortable, more confident and more excited to do great things for our customers, each other and our company. Were proud to be an Equal Opportunity and Affirmative Action employer. At Midland, we recruit, employ, train, compensate and promote without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. If you are looking for a place to grow, we encourage you to apply at Midland States Bank, because you belong here. If you require reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please direct your inquiries to Midland States Bank Human Resources at . Midland States Bank may use automated tools and artificial intelligence (AI) to assist with recruiting, screening, and hiring decisions. In accordance with the Illinois Human Rights Act (effective January 1, 2026), these tools are designed and monitored to be neutral and job-related, and must not be used in a way that discriminates against applicants or employees based on any protected characteristic. THIS JOB DESCRIPTION DOES NOT CONSTITUTE A CONTRACT FOR EMPLOYMENT Compensation details: 0 Yearly Salary PIbe-1421