John Paul Mitchell Systems
Wilmer, Texas
Description: Who We Are John Paul Mitchell Systems ("JPMS") is recognized worldwide for developing and marketing innovative hair and skin care products since 1980. We've been serving the professional beauty industry with salon-quality hair care products, styling tools and professional hair color through our family of brands including Paul Mitchell, MITCH, Awapuhi Wild Ginger, Tea Tree, Paul Mitchell Tools, Neuro, The Demi, Paul Mitchell the Color, Blonde, and Color XG. We were the first professional hair care company to take a stand against animal testing and continue our strong commitment to giving back, supporting a wide range of philanthropic causes both domestically and internationally. Sustainability has always been a priority, and we are committed to making our company operations climate neutral to preserve the beauty of the world around us. Who You Are: You are a skilled and enthusiastic, high-performing professional who is passionate about hair care and wants to positively contribute to the growth of our iconic brand as well as to our people first culture. About the Role The IT Support Generalist is the primary on-site IT resource for the JPMS Distribution Center in Wilmer, TX (DFW area), providing front-line technical support to end users across both office and warehouse floor operations. This role supports hardware, software, and peripherals as well as warehouse-specific technology, including Zebra handheld barcode scanners, label and thermal printers, packing/shipping workstations, and the warehouse RF/Wi-Fi environment. The IT Support Generalist is responsible for responding to, documenting, and resolving service tickets in a timely manner according to SLA. As the primary on-site IT presence at the site, the IT Support Generalist independently diagnoses and resolves common Tier 1 and Tier 2 issues, gathers relevant diagnostic information, and escalates higher-impact or specialized issues to corporate IT or vendors while maintaining ownership through resolution. This position provides smart-hands support for on-site network and server room equipment, performs root cause analysis, develops checklists for typical problems, and recommends procedures and controls for problem prevention. Support coverage aligns with distribution-center operating hours and may include adjusted start times, overtime, or weekend work when scheduled. This role works onsite at our Wilmer, TX location. What You will Do: Serve as the primary on-site IT support resource for the Wilmer, TX distribution center, owning assigned tickets through resolution, including vendor escalation, user communication, documentation, and closure in accordance with SLA Independently diagnose and resolve common Tier 1 and Tier 2 issues, gather relevant diagnostic information, and escalate higher-impact or specialized issues to corporate IT or vendors while maintaining ownership through resolution Configure, maintain, and repair warehouse technology, including Zebra handheld barcode scanners, mobile computers, thermal-label printers, and packing/shipping station hardware Provide front-line support for warehouse management, shipping, packing, scanning, and label-printing workflows (e.g., WMS and shipping applications), escalating business-system issues while owning communication through resolution Troubleshoot warehouse RF/Wi-Fi issues, identifying coverage versus device problems, in coordination with corporate IT and vendors Coordinate warranty service, vendor repair, and RMA replacement of Zebra handheld devices, thermal printers, workstations, and other site technology; maintain accurate repair and spare-equipment records Maintain an inventory of site technology, spare equipment, consumables, and loaner devices to minimize operational downtime Provide smart-hands support for switches, access points, UPS units, circuits, and server-room equipment under direction of corporate IT Perform approved user, group, license, mailbox, and access tasks in Microsoft 365, Microsoft Entra ID, and Active Directory according to documented authorization and least-privilege procedures Support endpoint management, patching, encryption, EDR, and device-compliance tooling Provision equipment and accounts for new-hire onboarding; deprovision access and recover equipment at offboarding Support and troubleshoot desk phones and the VoIP phone system, time clocks, conference room A/V, and both Teams and Zoom meetings Assist users with MFA enrollment, password resets, and account lockouts Provide initial response to reported phishing, lost devices, suspected account compromise, and other security incidents according to documented procedures Coordinate and escort network, telecom, printer, security, and other technology vendors performing work at the site Follow all distribution-center safety requirements while working near forklifts, conveyors, loading areas, and other material-handling equipment Provide support during distribution-center operating hours, including adjusted start times, overtime, weekend work, or after-hours escalation when scheduled Create and maintain knowledge-base articles, troubleshooting checklists, site documentation, and equipment records; run approved diagnostic or remediation scripts, including basic PowerShell, where documented Support and enforce IT policies; periodically train end-users on hardware and software Travel to California and other designated JPMS locations according to operational requirements Collaborate closely with the broader IT team to ensure consistent, well-coordinated support across the site, sharing knowledge and escalation context so field teams receive seamless assistance regardless of who responds Requirements: Required Qualifications: Skills: Working knowledge of Windows 11 (and supported legacy Windows environments), Microsoft 365 applications, computer hardware, printers, peripherals, and common mobile devices Foundational understanding of TCP/IP, DHCP, DNS, Wi-Fi/RF, VPNs, and basic network troubleshooting Advanced printer / peripheral device troubleshooting, including thermal label printers Basic hands-on experience with identity and access tasks such as MFA enrollment, password resets, account lockouts, group membership, and software licensing Basic understanding of Active Directory, Microsoft Entra ID, and Exchange (hybrid) Proficient with endpoint protection / endpoint detection and response (EDR) applications Fundamental understanding of system patching and updates Experience using a service-management or ticketing system and documenting troubleshooting steps and resolutions Basic knowledge of Teams and Zoom meeting platforms Ability to prioritize multiple requests, communicate clearly with nontechnical users, and recognize when escalation is appropriate Ability to work independently as the sole on-site IT resource while following documented procedures, security controls, and change-approval requirements Ability to meet the physical and site-safety requirements described in this job description, including independently lifting and moving equipment up to 50 lbs. Education: High school diploma or GED required Experience: 3+ years of hands-on end-user IT support experience Preferred Qualifications: Skills: CompTIA A+, Network+, or comparable practical certification Experience with Microsoft Entra ID, Exchange Online, SharePoint, Teams, and OneDrive Familiarity with ServiceDesk Plus or another ITSM platform Ability to use approved PowerShell scripts for routine diagnostics or remediation Experience with NinjaOne, SentinelOne, Intune, or comparable RMM/MDM/EDR tools Experience supporting Zebra handheld devices and thermal-label printers Warehouse Management System (WMS) and shipping-application support experience Education: Bachelor's degree in related field or technical trade school certification highly preferred Experience: Prior experience in a warehouse, distribution, manufacturing, or logistics environment is preferred but not required We are eager to meet people who believe in our mission and can contribute to our team in a variety of ways - not just candidates who check all the boxes. If you think you would be a good fit for the position and our company, we invite you to apply. Working Conditions Office and Warehouse environments Independently lift, carry, position, install, and relocate computers, monitors, printers, UPS units, network equipment, boxed hardware, and other technology equipment weighing up to 50 lbs. Perform hands-on installation and troubleshooting work that may require prolonged standing or walking, bending, kneeling, reaching, working beneath desks, and moving equipment between work areas Regularly walk and stand on concrete warehouse floors and work near forklifts, conveyors, loading areas, and other material-handling equipment while complying with all site safety requirements Competitive Compensation: The expected base hourly range for this position is $33.66 to $36.06. The exact hourly rate is determined by various factors including geographic location, experience, skills, and education. Discretionary Bonus Plan: This position is also eligible for participation in the company discretionary bonus plan, based on personal performance and company results click apply for full job details
Description: Who We Are John Paul Mitchell Systems ("JPMS") is recognized worldwide for developing and marketing innovative hair and skin care products since 1980. We've been serving the professional beauty industry with salon-quality hair care products, styling tools and professional hair color through our family of brands including Paul Mitchell, MITCH, Awapuhi Wild Ginger, Tea Tree, Paul Mitchell Tools, Neuro, The Demi, Paul Mitchell the Color, Blonde, and Color XG. We were the first professional hair care company to take a stand against animal testing and continue our strong commitment to giving back, supporting a wide range of philanthropic causes both domestically and internationally. Sustainability has always been a priority, and we are committed to making our company operations climate neutral to preserve the beauty of the world around us. Who You Are: You are a skilled and enthusiastic, high-performing professional who is passionate about hair care and wants to positively contribute to the growth of our iconic brand as well as to our people first culture. About the Role The IT Support Generalist is the primary on-site IT resource for the JPMS Distribution Center in Wilmer, TX (DFW area), providing front-line technical support to end users across both office and warehouse floor operations. This role supports hardware, software, and peripherals as well as warehouse-specific technology, including Zebra handheld barcode scanners, label and thermal printers, packing/shipping workstations, and the warehouse RF/Wi-Fi environment. The IT Support Generalist is responsible for responding to, documenting, and resolving service tickets in a timely manner according to SLA. As the primary on-site IT presence at the site, the IT Support Generalist independently diagnoses and resolves common Tier 1 and Tier 2 issues, gathers relevant diagnostic information, and escalates higher-impact or specialized issues to corporate IT or vendors while maintaining ownership through resolution. This position provides smart-hands support for on-site network and server room equipment, performs root cause analysis, develops checklists for typical problems, and recommends procedures and controls for problem prevention. Support coverage aligns with distribution-center operating hours and may include adjusted start times, overtime, or weekend work when scheduled. This role works onsite at our Wilmer, TX location. What You will Do: Serve as the primary on-site IT support resource for the Wilmer, TX distribution center, owning assigned tickets through resolution, including vendor escalation, user communication, documentation, and closure in accordance with SLA Independently diagnose and resolve common Tier 1 and Tier 2 issues, gather relevant diagnostic information, and escalate higher-impact or specialized issues to corporate IT or vendors while maintaining ownership through resolution Configure, maintain, and repair warehouse technology, including Zebra handheld barcode scanners, mobile computers, thermal-label printers, and packing/shipping station hardware Provide front-line support for warehouse management, shipping, packing, scanning, and label-printing workflows (e.g., WMS and shipping applications), escalating business-system issues while owning communication through resolution Troubleshoot warehouse RF/Wi-Fi issues, identifying coverage versus device problems, in coordination with corporate IT and vendors Coordinate warranty service, vendor repair, and RMA replacement of Zebra handheld devices, thermal printers, workstations, and other site technology; maintain accurate repair and spare-equipment records Maintain an inventory of site technology, spare equipment, consumables, and loaner devices to minimize operational downtime Provide smart-hands support for switches, access points, UPS units, circuits, and server-room equipment under direction of corporate IT Perform approved user, group, license, mailbox, and access tasks in Microsoft 365, Microsoft Entra ID, and Active Directory according to documented authorization and least-privilege procedures Support endpoint management, patching, encryption, EDR, and device-compliance tooling Provision equipment and accounts for new-hire onboarding; deprovision access and recover equipment at offboarding Support and troubleshoot desk phones and the VoIP phone system, time clocks, conference room A/V, and both Teams and Zoom meetings Assist users with MFA enrollment, password resets, and account lockouts Provide initial response to reported phishing, lost devices, suspected account compromise, and other security incidents according to documented procedures Coordinate and escort network, telecom, printer, security, and other technology vendors performing work at the site Follow all distribution-center safety requirements while working near forklifts, conveyors, loading areas, and other material-handling equipment Provide support during distribution-center operating hours, including adjusted start times, overtime, weekend work, or after-hours escalation when scheduled Create and maintain knowledge-base articles, troubleshooting checklists, site documentation, and equipment records; run approved diagnostic or remediation scripts, including basic PowerShell, where documented Support and enforce IT policies; periodically train end-users on hardware and software Travel to California and other designated JPMS locations according to operational requirements Collaborate closely with the broader IT team to ensure consistent, well-coordinated support across the site, sharing knowledge and escalation context so field teams receive seamless assistance regardless of who responds Requirements: Required Qualifications: Skills: Working knowledge of Windows 11 (and supported legacy Windows environments), Microsoft 365 applications, computer hardware, printers, peripherals, and common mobile devices Foundational understanding of TCP/IP, DHCP, DNS, Wi-Fi/RF, VPNs, and basic network troubleshooting Advanced printer / peripheral device troubleshooting, including thermal label printers Basic hands-on experience with identity and access tasks such as MFA enrollment, password resets, account lockouts, group membership, and software licensing Basic understanding of Active Directory, Microsoft Entra ID, and Exchange (hybrid) Proficient with endpoint protection / endpoint detection and response (EDR) applications Fundamental understanding of system patching and updates Experience using a service-management or ticketing system and documenting troubleshooting steps and resolutions Basic knowledge of Teams and Zoom meeting platforms Ability to prioritize multiple requests, communicate clearly with nontechnical users, and recognize when escalation is appropriate Ability to work independently as the sole on-site IT resource while following documented procedures, security controls, and change-approval requirements Ability to meet the physical and site-safety requirements described in this job description, including independently lifting and moving equipment up to 50 lbs. Education: High school diploma or GED required Experience: 3+ years of hands-on end-user IT support experience Preferred Qualifications: Skills: CompTIA A+, Network+, or comparable practical certification Experience with Microsoft Entra ID, Exchange Online, SharePoint, Teams, and OneDrive Familiarity with ServiceDesk Plus or another ITSM platform Ability to use approved PowerShell scripts for routine diagnostics or remediation Experience with NinjaOne, SentinelOne, Intune, or comparable RMM/MDM/EDR tools Experience supporting Zebra handheld devices and thermal-label printers Warehouse Management System (WMS) and shipping-application support experience Education: Bachelor's degree in related field or technical trade school certification highly preferred Experience: Prior experience in a warehouse, distribution, manufacturing, or logistics environment is preferred but not required We are eager to meet people who believe in our mission and can contribute to our team in a variety of ways - not just candidates who check all the boxes. If you think you would be a good fit for the position and our company, we invite you to apply. Working Conditions Office and Warehouse environments Independently lift, carry, position, install, and relocate computers, monitors, printers, UPS units, network equipment, boxed hardware, and other technology equipment weighing up to 50 lbs. Perform hands-on installation and troubleshooting work that may require prolonged standing or walking, bending, kneeling, reaching, working beneath desks, and moving equipment between work areas Regularly walk and stand on concrete warehouse floors and work near forklifts, conveyors, loading areas, and other material-handling equipment while complying with all site safety requirements Competitive Compensation: The expected base hourly range for this position is $33.66 to $36.06. The exact hourly rate is determined by various factors including geographic location, experience, skills, and education. Discretionary Bonus Plan: This position is also eligible for participation in the company discretionary bonus plan, based on personal performance and company results click apply for full job details
Kaiser Permanente
Greensboro, North Carolina
Please note, this position is designated as flexible, which means the selected candidate may be required to report to the assigned office in Greensboro, NC at least part of the time each week. Technical Summary: The IT Operations Entra team is responsible for the engineering, administration, and continuous improvement of Microsoft Entra services that provide enterprise cloud identity, authentication, authorization, and access management capabilities across the organization. This senior technical role serves as a subject matter expert for Microsoft Entra services and is responsible for leading the delivery, modernization, and ongoing evolution of core identity capabilities, including hybrid identity synchronization, Microsoft Entra Connect, authentication services, privileged access management, role-based access control, enterprise applications, and application identities. The position provides technical leadership for the engineering, implementation, administration, and operational sustainment of Microsoft Entra services across multiple tenants, while contributing to platform standards, automation, and operational best practices. This role partners closely with Azure Platform, IAM, Security, Microsoft 365, and application teams to ensure secure, scalable, and reliable identity services while advancing platform capabilities and operational excellence across the enterprise. Job Summary: This senior level individual contributor is primarily responsible for serving as the lead technical expert across project teams, setting technical direction across technical solutions, and overseeing all IT systems. Essential Responsibilities: Drives the execution of multiple work streams by identifying customer and operational needs; developing and updating new procedures and policies; gaining cross-functional support for objectives and priorities; translating business strategy into actionable business requirements; obtaining and distributing resources; setting standards and measuring progress; removing obstacles that impact performance; guiding performance and developing contingency plans accordingly; solving highly complex issues; and influencing the completion of project tasks by others. Practices self-leadership and promotes learning in others by soliciting and acting on performance feedback; building collaborative, cross-functional relationships; communicating information and providing advice to drive projects forward; adapting to competing demands and new responsibilities; providing feedback to others, including upward feedback to leadership; influencing, mentoring, and coaching team members; fostering open dialogue amongst team members; evaluating and responding to the strengths and weaknesses of self and unit members; and adapting to and learning from change, difficulties, and feedback. Leads a team of IT consultants in the development of requirements, for process or system solutions which may span multiple business domains by leveraging partnerships with stakeholders and appropriate IT teams (for example, Solutions Delivery, Infrastructure, Enterprise Architecture). Leverages multiple business requirements gathering methodologies to identify business, functional, and non-functional requirements (for example, SMART) across the enterprise. Leads and oversees the development and documentation of comprehensive business cases to assess the costs, benefits, ROI, and Total Cost of Ownership (TCO) of highly unique or complex solution proposals. Leads the evolution of applications, systems, and/or processes to a desired future state by translating how current processes impact business operations across the enterprise. Leads teams of IT Consultants in the mapping of current state against future state processes. Defines the impact of requirements on upstream and downstream solution components. Provides insight and influence to executive management and business leaders on how to integrate requirements with current systems and business processes across the enterprise. Reviews, evaluates, and prioritizes value gaps and opportunities for process enhancements or efficiencies. Leads solution design by translating requirements into workable business solutions and leading in design sessions with IT teams. Recommends and advocates for additional data and/or services needed to address key business issues related to process or solutions design. Leads the evaluation of third-party vendors as directed. Drives continuous process improvement by leading the development, implementation, and maintenance of standardized tools, templates, and processes across the enterprise. Recommends and advocates for regional and national process improvements which align with sustainable best practices, and the strategic and tactical goals of the business. Minimum Qualifications: Bachelors degree in Business Administration, Computer Science, CIS or related field and Minimum ten (10) years experience in IT consulting, business analysis, or a related field. Additional equivalent work experience may be substituted for the degree requirement.
Please note, this position is designated as flexible, which means the selected candidate may be required to report to the assigned office in Greensboro, NC at least part of the time each week. Technical Summary: The IT Operations Entra team is responsible for the engineering, administration, and continuous improvement of Microsoft Entra services that provide enterprise cloud identity, authentication, authorization, and access management capabilities across the organization. This senior technical role serves as a subject matter expert for Microsoft Entra services and is responsible for leading the delivery, modernization, and ongoing evolution of core identity capabilities, including hybrid identity synchronization, Microsoft Entra Connect, authentication services, privileged access management, role-based access control, enterprise applications, and application identities. The position provides technical leadership for the engineering, implementation, administration, and operational sustainment of Microsoft Entra services across multiple tenants, while contributing to platform standards, automation, and operational best practices. This role partners closely with Azure Platform, IAM, Security, Microsoft 365, and application teams to ensure secure, scalable, and reliable identity services while advancing platform capabilities and operational excellence across the enterprise. Job Summary: This senior level individual contributor is primarily responsible for serving as the lead technical expert across project teams, setting technical direction across technical solutions, and overseeing all IT systems. Essential Responsibilities: Drives the execution of multiple work streams by identifying customer and operational needs; developing and updating new procedures and policies; gaining cross-functional support for objectives and priorities; translating business strategy into actionable business requirements; obtaining and distributing resources; setting standards and measuring progress; removing obstacles that impact performance; guiding performance and developing contingency plans accordingly; solving highly complex issues; and influencing the completion of project tasks by others. Practices self-leadership and promotes learning in others by soliciting and acting on performance feedback; building collaborative, cross-functional relationships; communicating information and providing advice to drive projects forward; adapting to competing demands and new responsibilities; providing feedback to others, including upward feedback to leadership; influencing, mentoring, and coaching team members; fostering open dialogue amongst team members; evaluating and responding to the strengths and weaknesses of self and unit members; and adapting to and learning from change, difficulties, and feedback. Leads a team of IT consultants in the development of requirements, for process or system solutions which may span multiple business domains by leveraging partnerships with stakeholders and appropriate IT teams (for example, Solutions Delivery, Infrastructure, Enterprise Architecture). Leverages multiple business requirements gathering methodologies to identify business, functional, and non-functional requirements (for example, SMART) across the enterprise. Leads and oversees the development and documentation of comprehensive business cases to assess the costs, benefits, ROI, and Total Cost of Ownership (TCO) of highly unique or complex solution proposals. Leads the evolution of applications, systems, and/or processes to a desired future state by translating how current processes impact business operations across the enterprise. Leads teams of IT Consultants in the mapping of current state against future state processes. Defines the impact of requirements on upstream and downstream solution components. Provides insight and influence to executive management and business leaders on how to integrate requirements with current systems and business processes across the enterprise. Reviews, evaluates, and prioritizes value gaps and opportunities for process enhancements or efficiencies. Leads solution design by translating requirements into workable business solutions and leading in design sessions with IT teams. Recommends and advocates for additional data and/or services needed to address key business issues related to process or solutions design. Leads the evaluation of third-party vendors as directed. Drives continuous process improvement by leading the development, implementation, and maintenance of standardized tools, templates, and processes across the enterprise. Recommends and advocates for regional and national process improvements which align with sustainable best practices, and the strategic and tactical goals of the business. Minimum Qualifications: Bachelors degree in Business Administration, Computer Science, CIS or related field and Minimum ten (10) years experience in IT consulting, business analysis, or a related field. Additional equivalent work experience may be substituted for the degree requirement.