Hi I hope you are doing well. We have an urgent position listed below. Please send your most recent resume along with the expected rate if you are interested. Role: Desktop Support & Trade Floor Support Engineer L3 Location: Chicago, IL 60606(Onsite) Job Description As a senior member of the Site Services team, provides high-quality, advanced technical support within a dynamic trading environment. Acting as a single point of contact for the business, this Level 3 (L3) role involves ownership of technical issues and queries, driving them to resolution through direct troubleshooting, escalation, or by sourcing required information. The position requires deep technical expertise, exceptional customer service, and superb communication skills to build strong relationships with business users and stakeholders at all levels, including Innovation & Engineering DWP (I&E). Responsibilities include deskside and remote support, handling escalated issues, mentoring junior staff, and collaborating closely with network, infrastructure, and multiple support teams-both on-shore and off-shore, including 3rd party partners. Additionally, the role contributes strategic input into service improvement initiatives, ensuring robust IT support and maintenance for current and new systems in a fast-paced trading environment. Essential Duties and Responsibilities Provide expert-level 1st and 2nd line desktop support in a high-paced trading environment, serving as an escalation point for complex technical issues. Deliver support for desktops, laptops, mobile devices, AV systems, and local/network printers, including installation, configuration, and troubleshooting. Collaborate with remote network engineering teams to resolve network-related issues (connectivity, performance, configuration) and act as senior local hands for network troubleshooting and maintenance. Maintain familiarity with office network topology, network closets, and demarcation points; assist with implementing fixes on network devices such as switches, routers, firewalls, wireless access points under remote guidance. Utilize network monitoring tools to analyze traffic, identify bottlenecks, and ensure optimal performance. Participate in IT projects including network upgrades, AV deployments, system refreshes, and application rollouts; complete required training and documentation for new deployments. Conduct Operational and User Acceptance Testing for new applications and systems. Ensure all tickets are logged, updated, and maintained in ServiceNow (SNOW) with high quality and accuracy. Assist in determining severity 1 and 2 incidents, aid during major incidents, and participate in post-incident reviews. Identify root causes for recurring IT problems to improve service quality and reduce call volumes. Document solutions, create and maintain knowledge base articles, and contribute to technical documentation including network diagrams. Maintain confidentiality, integrity, and availability of data associated with applications and services. Ensure all changes to PC hardware and network assets are tracked in the asset database. Perform preventative maintenance and coordinate with OEMs for AV and network equipment. Adhere to security, regulatory, and compliance policies affecting Trading Operations Support (e.g., MRL, Compliance). Maintain effective working relationships with other support teams, service providers, and business representatives; act as a conduit for IT initiatives aimed at enhancing customer experience. Communicate relevant information clearly and effectively to team members and stakeholders. Observe Health and Safety requirements at all times. Skills and Abilities Strong troubleshooting skills for IT problem analysis, diagnosis, and resolution. Demonstrable experience recording, analyzing, and managing resolutions in line with SLAs while managing user expectations. Strong experience with Trade Floor technologies, including market data, trader voice, and trading applications. Ability to work effectively within a team and maintain a professional demeanor. Highly customer-focused with strong communication skills (articulate, methodical). Strong sense of urgency and understanding of the trading environment. Outstanding documentation skills and ability to create clear technical instructions. Experience working in a managed desktop environment with lockdown controls. Familiarity with industry-standard compliance requirements (FCA, SOX, Dodd-Frank). Technical proficiency in: Windows 10/11 and Active Directory O365 Office productivity suite Corporate messaging (Outlook/Exchange), instant messaging (MS Teams, ICE Chat, Vantage) LAN and remote access services (VPN) High-tech meeting rooms (video conferencing, telepresence, wireless networks) Unified document capture and production systems (printers, scanners, fax) Ability to interpret and create network diagrams and technical documentation. Expertise 5+ years' experience providing desktop support in a Trade Floor environment. 5+ years supporting Trade Floor PC builds and compliance controls. Experience in oil and gas industry preferred. Thanks & Regards SHIV PRASAD Raas Infotek Corporation. 262 Chapman Road, Suite 105A, Newark, DE -19702 Direct No: Ext: 135 Email:
08/04/2026
Full time
Hi I hope you are doing well. We have an urgent position listed below. Please send your most recent resume along with the expected rate if you are interested. Role: Desktop Support & Trade Floor Support Engineer L3 Location: Chicago, IL 60606(Onsite) Job Description As a senior member of the Site Services team, provides high-quality, advanced technical support within a dynamic trading environment. Acting as a single point of contact for the business, this Level 3 (L3) role involves ownership of technical issues and queries, driving them to resolution through direct troubleshooting, escalation, or by sourcing required information. The position requires deep technical expertise, exceptional customer service, and superb communication skills to build strong relationships with business users and stakeholders at all levels, including Innovation & Engineering DWP (I&E). Responsibilities include deskside and remote support, handling escalated issues, mentoring junior staff, and collaborating closely with network, infrastructure, and multiple support teams-both on-shore and off-shore, including 3rd party partners. Additionally, the role contributes strategic input into service improvement initiatives, ensuring robust IT support and maintenance for current and new systems in a fast-paced trading environment. Essential Duties and Responsibilities Provide expert-level 1st and 2nd line desktop support in a high-paced trading environment, serving as an escalation point for complex technical issues. Deliver support for desktops, laptops, mobile devices, AV systems, and local/network printers, including installation, configuration, and troubleshooting. Collaborate with remote network engineering teams to resolve network-related issues (connectivity, performance, configuration) and act as senior local hands for network troubleshooting and maintenance. Maintain familiarity with office network topology, network closets, and demarcation points; assist with implementing fixes on network devices such as switches, routers, firewalls, wireless access points under remote guidance. Utilize network monitoring tools to analyze traffic, identify bottlenecks, and ensure optimal performance. Participate in IT projects including network upgrades, AV deployments, system refreshes, and application rollouts; complete required training and documentation for new deployments. Conduct Operational and User Acceptance Testing for new applications and systems. Ensure all tickets are logged, updated, and maintained in ServiceNow (SNOW) with high quality and accuracy. Assist in determining severity 1 and 2 incidents, aid during major incidents, and participate in post-incident reviews. Identify root causes for recurring IT problems to improve service quality and reduce call volumes. Document solutions, create and maintain knowledge base articles, and contribute to technical documentation including network diagrams. Maintain confidentiality, integrity, and availability of data associated with applications and services. Ensure all changes to PC hardware and network assets are tracked in the asset database. Perform preventative maintenance and coordinate with OEMs for AV and network equipment. Adhere to security, regulatory, and compliance policies affecting Trading Operations Support (e.g., MRL, Compliance). Maintain effective working relationships with other support teams, service providers, and business representatives; act as a conduit for IT initiatives aimed at enhancing customer experience. Communicate relevant information clearly and effectively to team members and stakeholders. Observe Health and Safety requirements at all times. Skills and Abilities Strong troubleshooting skills for IT problem analysis, diagnosis, and resolution. Demonstrable experience recording, analyzing, and managing resolutions in line with SLAs while managing user expectations. Strong experience with Trade Floor technologies, including market data, trader voice, and trading applications. Ability to work effectively within a team and maintain a professional demeanor. Highly customer-focused with strong communication skills (articulate, methodical). Strong sense of urgency and understanding of the trading environment. Outstanding documentation skills and ability to create clear technical instructions. Experience working in a managed desktop environment with lockdown controls. Familiarity with industry-standard compliance requirements (FCA, SOX, Dodd-Frank). Technical proficiency in: Windows 10/11 and Active Directory O365 Office productivity suite Corporate messaging (Outlook/Exchange), instant messaging (MS Teams, ICE Chat, Vantage) LAN and remote access services (VPN) High-tech meeting rooms (video conferencing, telepresence, wireless networks) Unified document capture and production systems (printers, scanners, fax) Ability to interpret and create network diagrams and technical documentation. Expertise 5+ years' experience providing desktop support in a Trade Floor environment. 5+ years supporting Trade Floor PC builds and compliance controls. Experience in oil and gas industry preferred. Thanks & Regards SHIV PRASAD Raas Infotek Corporation. 262 Chapman Road, Suite 105A, Newark, DE -19702 Direct No: Ext: 135 Email:
L3Harris is dedicated to recruiting and developing high-performing talent who are passionate about what they do. Our employees are unified in a shared dedication to our customers' mission and quest for professional growth. L3Harris provides an inclusive, engaging environment designed to empower employees and promote work-life success. Fundamental to our culture is an unwavering focus on values, dedication to our communities, and commitment to excellence in everything we do. L3Harris is the Trusted Disruptor in defense tech. With customers' mission-critical needs always in mind, our employees deliver end-to-end technology solutions connecting the space, air, land, sea and cyber domains in the interest of national security. Job Title: Senior Manager, Info Security Systems Engineering Job Code: 40062 Job Location: Greenville, TX Job Schedule: 9/80 - Employees work 9 out of every 14 days - totaling 80 hours worked - and have every other Friday off. Job Description: L3Harris is seeking an Information Security Systems Engineering Manager to lead a team in developing and implementing secure systems. This role focuses on ensuring the security of information systems, networks, and data throughout the lifecycle of major weapon systems. Key responsibilities include leading security engineering activities, developing and implementing security solutions, and ensuring compliance with relevant standards and regulations. Works closely with Government customers, program managers, and chief engineers to ensure that the security protection needs, concerns and requirements are defined and implemented with appropriate fidelity and rigor, early and in a sustainable manner throughout the life cycle of system that results in obtaining and maintaining security authorizations. Essential Functions: Communicates within and outside of the organization to influence leadership to accept new practices, approaches, and concepts. Track all assigned systems for A&A (Assessment and Authorization) status and oversee accreditation/re-accreditation actions. Responsible for improving upon existing processes or establishing new processes and systems. Forecast Systems Engineering Manpower needs based on Program and Potential demand forecast. Establish training requirements for continued professional development of the team to meet business goals. Responsible for creating workforce and staffing plans. Active Secret clearance with the ability to obtain/maintain TS/SCI. Work is 100% on-site and cannot be accomplished remotely. Qualifications: Bachelor's Degree in an appropriate engineering discipline (Electrical, Mechanical, Systems, Software, Physics, etc.) and minimum 12 years of prior relevant experience. Graduate Degree and a minimum of 10 years of prior relevant experience. In lieu of a degree, a minimum of 16 years of relevant prior experience. Demonstrated systems engineering understanding to include requirements management, implementation, integration, and test. Demonstrated technical understanding of server-class computer systems and networking such as those commonly found in data centers. Demonstrated experience leading security engineering teams with responsibilities for security control implementation, documentation, and continuous monitoring. Demonstrated ability to work with US Government approving authorities to obtain Authorities to Operate (ATOs) based on Risk Management Framework and NIST 800-53 controls. Demonstrated experience establishing guidance, accountability, and best practices both within the team and across the larger program organization to embed cybersecurity within all phases of product development. Demonstrated experience building effective relationships with key stakeholders across product teams, chief engineers, project engineers, program managers, and customer community. Preferred Additional Skills: In-depth understanding of best practices for vulnerability management and compliance Experience or proficiency with Linux and Windows administration, bash, Python, Ansible, PowerShell scripting, Python, Windows PowerShell, Nessus, Wireshark, Nmap, Elastic Stack (Elasticsearch, Logstash and Kibana). Excellent understanding of Linux audit and logging system architecture. Good understanding of directory services - Active Directory and LDAP. Agile software development/management experience including in application hardening through code scanning (with tools like Coverity/Fortify) and vulnerability mitigation Certifications - Sec+, CySA, CASP, CISSP., Security+. TS/SCI and CI Poly. L3Harris Technologies is proud to be an Equal Opportunity Employer. L3Harris is committed to treating all employees and applicants for employment with respect and dignity and maintaining a workplace that is free from unlawful discrimination. All applicants will be considered for employment without regard to race, color, religion, age, national origin, ancestry, ethnicity, gender (including pregnancy, childbirth, breastfeeding or other related medical conditions), gender identity, gender expression, sexual orientation, marital status, veteran status, disability, genetic information, citizenship status, characteristic or membership in any other group protected by federal, state or local laws. L3Harris maintains a drug-free workplace and performs pre-employment substance abuse testing and background checks, where permitted by law. Please be aware many of our positions require the ability to obtain a security clearance. Security clearances may only be granted to U.S. citizens. In addition, applicants who accept a conditional offer of employment may be subject to government security investigation(s) and must meet eligibility requirements for access to classified information. By submitting your resume for this position, you understand and agree that L3Harris Technologies may share your resume, as well as any other related personal information or documentation you provide, with its subsidiaries and affiliated companies for the purpose of considering you for other available positions. L3Harris Technologies is an E-Verify Employer. Please click here for the E-Verify Poster in English or Spanish. For information regarding your Right To Work, please click here for English or Spanish.
08/03/2026
Full time
L3Harris is dedicated to recruiting and developing high-performing talent who are passionate about what they do. Our employees are unified in a shared dedication to our customers' mission and quest for professional growth. L3Harris provides an inclusive, engaging environment designed to empower employees and promote work-life success. Fundamental to our culture is an unwavering focus on values, dedication to our communities, and commitment to excellence in everything we do. L3Harris is the Trusted Disruptor in defense tech. With customers' mission-critical needs always in mind, our employees deliver end-to-end technology solutions connecting the space, air, land, sea and cyber domains in the interest of national security. Job Title: Senior Manager, Info Security Systems Engineering Job Code: 40062 Job Location: Greenville, TX Job Schedule: 9/80 - Employees work 9 out of every 14 days - totaling 80 hours worked - and have every other Friday off. Job Description: L3Harris is seeking an Information Security Systems Engineering Manager to lead a team in developing and implementing secure systems. This role focuses on ensuring the security of information systems, networks, and data throughout the lifecycle of major weapon systems. Key responsibilities include leading security engineering activities, developing and implementing security solutions, and ensuring compliance with relevant standards and regulations. Works closely with Government customers, program managers, and chief engineers to ensure that the security protection needs, concerns and requirements are defined and implemented with appropriate fidelity and rigor, early and in a sustainable manner throughout the life cycle of system that results in obtaining and maintaining security authorizations. Essential Functions: Communicates within and outside of the organization to influence leadership to accept new practices, approaches, and concepts. Track all assigned systems for A&A (Assessment and Authorization) status and oversee accreditation/re-accreditation actions. Responsible for improving upon existing processes or establishing new processes and systems. Forecast Systems Engineering Manpower needs based on Program and Potential demand forecast. Establish training requirements for continued professional development of the team to meet business goals. Responsible for creating workforce and staffing plans. Active Secret clearance with the ability to obtain/maintain TS/SCI. Work is 100% on-site and cannot be accomplished remotely. Qualifications: Bachelor's Degree in an appropriate engineering discipline (Electrical, Mechanical, Systems, Software, Physics, etc.) and minimum 12 years of prior relevant experience. Graduate Degree and a minimum of 10 years of prior relevant experience. In lieu of a degree, a minimum of 16 years of relevant prior experience. Demonstrated systems engineering understanding to include requirements management, implementation, integration, and test. Demonstrated technical understanding of server-class computer systems and networking such as those commonly found in data centers. Demonstrated experience leading security engineering teams with responsibilities for security control implementation, documentation, and continuous monitoring. Demonstrated ability to work with US Government approving authorities to obtain Authorities to Operate (ATOs) based on Risk Management Framework and NIST 800-53 controls. Demonstrated experience establishing guidance, accountability, and best practices both within the team and across the larger program organization to embed cybersecurity within all phases of product development. Demonstrated experience building effective relationships with key stakeholders across product teams, chief engineers, project engineers, program managers, and customer community. Preferred Additional Skills: In-depth understanding of best practices for vulnerability management and compliance Experience or proficiency with Linux and Windows administration, bash, Python, Ansible, PowerShell scripting, Python, Windows PowerShell, Nessus, Wireshark, Nmap, Elastic Stack (Elasticsearch, Logstash and Kibana). Excellent understanding of Linux audit and logging system architecture. Good understanding of directory services - Active Directory and LDAP. Agile software development/management experience including in application hardening through code scanning (with tools like Coverity/Fortify) and vulnerability mitigation Certifications - Sec+, CySA, CASP, CISSP., Security+. TS/SCI and CI Poly. L3Harris Technologies is proud to be an Equal Opportunity Employer. L3Harris is committed to treating all employees and applicants for employment with respect and dignity and maintaining a workplace that is free from unlawful discrimination. All applicants will be considered for employment without regard to race, color, religion, age, national origin, ancestry, ethnicity, gender (including pregnancy, childbirth, breastfeeding or other related medical conditions), gender identity, gender expression, sexual orientation, marital status, veteran status, disability, genetic information, citizenship status, characteristic or membership in any other group protected by federal, state or local laws. L3Harris maintains a drug-free workplace and performs pre-employment substance abuse testing and background checks, where permitted by law. Please be aware many of our positions require the ability to obtain a security clearance. Security clearances may only be granted to U.S. citizens. In addition, applicants who accept a conditional offer of employment may be subject to government security investigation(s) and must meet eligibility requirements for access to classified information. By submitting your resume for this position, you understand and agree that L3Harris Technologies may share your resume, as well as any other related personal information or documentation you provide, with its subsidiaries and affiliated companies for the purpose of considering you for other available positions. L3Harris Technologies is an E-Verify Employer. Please click here for the E-Verify Poster in English or Spanish. For information regarding your Right To Work, please click here for English or Spanish.
L3Harris is dedicated to recruiting and developing high-performing talent who are passionate about what they do. Our employees are unified in a shared dedication to our customers' mission and quest for professional growth. L3Harris provides an inclusive, engaging environment designed to empower employees and promote work-life success. Fundamental to our culture is an unwavering focus on values, dedication to our communities, and commitment to excellence in everything we do. L3Harris is the Trusted Disruptor in defense tech. With customers' mission-critical needs always in mind, our employees deliver end-to-end technology solutions connecting the space, air, land, sea and cyber domains in the interest of national security. Job Title: Senior Manager, Info Security Systems Engineering Job Code: 40062 Job Location: Greenville, TX Job Schedule: 9/80 - Employees work 9 out of every 14 days - totaling 80 hours worked - and have every other Friday off. Job Description: L3Harris is seeking an Information Security Systems Engineering Manager to lead a team in developing and implementing secure systems. This role focuses on ensuring the security of information systems, networks, and data throughout the lifecycle of major weapon systems. Key responsibilities include leading security engineering activities, developing and implementing security solutions, and ensuring compliance with relevant standards and regulations. Works closely with Government customers, program managers, and chief engineers to ensure that the security protection needs, concerns and requirements are defined and implemented with appropriate fidelity and rigor, early and in a sustainable manner throughout the life cycle of system that results in obtaining and maintaining security authorizations. Essential Functions: Communicates within and outside of the organization to influence leadership to accept new practices, approaches, and concepts. Track all assigned systems for A&A (Assessment and Authorization) status and oversee accreditation/re-accreditation actions. Responsible for improving upon existing processes or establishing new processes and systems. Forecast Systems Engineering Manpower needs based on Program and Potential demand forecast. Establish training requirements for continued professional development of the team to meet business goals. Responsible for creating workforce and staffing plans. Active Secret clearance with the ability to obtain/maintain TS/SCI. Work is 100% on-site and cannot be accomplished remotely. Qualifications: Bachelor's Degree in an appropriate engineering discipline (Electrical, Mechanical, Systems, Software, Physics, etc.) and minimum 12 years of prior relevant experience. Graduate Degree and a minimum of 10 years of prior relevant experience. In lieu of a degree, a minimum of 16 years of relevant prior experience. Demonstrated systems engineering understanding to include requirements management, implementation, integration, and test. Demonstrated technical understanding of server-class computer systems and networking such as those commonly found in data centers. Demonstrated experience leading security engineering teams with responsibilities for security control implementation, documentation, and continuous monitoring. Demonstrated ability to work with US Government approving authorities to obtain Authorities to Operate (ATOs) based on Risk Management Framework and NIST 800-53 controls. Demonstrated experience establishing guidance, accountability, and best practices both within the team and across the larger program organization to embed cybersecurity within all phases of product development. Demonstrated experience building effective relationships with key stakeholders across product teams, chief engineers, project engineers, program managers, and customer community. Preferred Additional Skills: In-depth understanding of best practices for vulnerability management and compliance Experience or proficiency with Linux and Windows administration, bash, Python, Ansible, PowerShell scripting, Python, Windows PowerShell, Nessus, Wireshark, Nmap, Elastic Stack (Elasticsearch, Logstash and Kibana). Excellent understanding of Linux audit and logging system architecture. Good understanding of directory services - Active Directory and LDAP. Agile software development/management experience including in application hardening through code scanning (with tools like Coverity/Fortify) and vulnerability mitigation Certifications - Sec+, CySA, CASP, CISSP., Security+. TS/SCI and CI Poly. L3Harris Technologies is proud to be an Equal Opportunity Employer. L3Harris is committed to treating all employees and applicants for employment with respect and dignity and maintaining a workplace that is free from unlawful discrimination. All applicants will be considered for employment without regard to race, color, religion, age, national origin, ancestry, ethnicity, gender (including pregnancy, childbirth, breastfeeding or other related medical conditions), gender identity, gender expression, sexual orientation, marital status, veteran status, disability, genetic information, citizenship status, characteristic or membership in any other group protected by federal, state or local laws. L3Harris maintains a drug-free workplace and performs pre-employment substance abuse testing and background checks, where permitted by law. Please be aware many of our positions require the ability to obtain a security clearance. Security clearances may only be granted to U.S. citizens. In addition, applicants who accept a conditional offer of employment may be subject to government security investigation(s) and must meet eligibility requirements for access to classified information. By submitting your resume for this position, you understand and agree that L3Harris Technologies may share your resume, as well as any other related personal information or documentation you provide, with its subsidiaries and affiliated companies for the purpose of considering you for other available positions. L3Harris Technologies is an E-Verify Employer. Please click here for the E-Verify Poster in English or Spanish. For information regarding your Right To Work, please click here for English or Spanish.
08/03/2026
Full time
L3Harris is dedicated to recruiting and developing high-performing talent who are passionate about what they do. Our employees are unified in a shared dedication to our customers' mission and quest for professional growth. L3Harris provides an inclusive, engaging environment designed to empower employees and promote work-life success. Fundamental to our culture is an unwavering focus on values, dedication to our communities, and commitment to excellence in everything we do. L3Harris is the Trusted Disruptor in defense tech. With customers' mission-critical needs always in mind, our employees deliver end-to-end technology solutions connecting the space, air, land, sea and cyber domains in the interest of national security. Job Title: Senior Manager, Info Security Systems Engineering Job Code: 40062 Job Location: Greenville, TX Job Schedule: 9/80 - Employees work 9 out of every 14 days - totaling 80 hours worked - and have every other Friday off. Job Description: L3Harris is seeking an Information Security Systems Engineering Manager to lead a team in developing and implementing secure systems. This role focuses on ensuring the security of information systems, networks, and data throughout the lifecycle of major weapon systems. Key responsibilities include leading security engineering activities, developing and implementing security solutions, and ensuring compliance with relevant standards and regulations. Works closely with Government customers, program managers, and chief engineers to ensure that the security protection needs, concerns and requirements are defined and implemented with appropriate fidelity and rigor, early and in a sustainable manner throughout the life cycle of system that results in obtaining and maintaining security authorizations. Essential Functions: Communicates within and outside of the organization to influence leadership to accept new practices, approaches, and concepts. Track all assigned systems for A&A (Assessment and Authorization) status and oversee accreditation/re-accreditation actions. Responsible for improving upon existing processes or establishing new processes and systems. Forecast Systems Engineering Manpower needs based on Program and Potential demand forecast. Establish training requirements for continued professional development of the team to meet business goals. Responsible for creating workforce and staffing plans. Active Secret clearance with the ability to obtain/maintain TS/SCI. Work is 100% on-site and cannot be accomplished remotely. Qualifications: Bachelor's Degree in an appropriate engineering discipline (Electrical, Mechanical, Systems, Software, Physics, etc.) and minimum 12 years of prior relevant experience. Graduate Degree and a minimum of 10 years of prior relevant experience. In lieu of a degree, a minimum of 16 years of relevant prior experience. Demonstrated systems engineering understanding to include requirements management, implementation, integration, and test. Demonstrated technical understanding of server-class computer systems and networking such as those commonly found in data centers. Demonstrated experience leading security engineering teams with responsibilities for security control implementation, documentation, and continuous monitoring. Demonstrated ability to work with US Government approving authorities to obtain Authorities to Operate (ATOs) based on Risk Management Framework and NIST 800-53 controls. Demonstrated experience establishing guidance, accountability, and best practices both within the team and across the larger program organization to embed cybersecurity within all phases of product development. Demonstrated experience building effective relationships with key stakeholders across product teams, chief engineers, project engineers, program managers, and customer community. Preferred Additional Skills: In-depth understanding of best practices for vulnerability management and compliance Experience or proficiency with Linux and Windows administration, bash, Python, Ansible, PowerShell scripting, Python, Windows PowerShell, Nessus, Wireshark, Nmap, Elastic Stack (Elasticsearch, Logstash and Kibana). Excellent understanding of Linux audit and logging system architecture. Good understanding of directory services - Active Directory and LDAP. Agile software development/management experience including in application hardening through code scanning (with tools like Coverity/Fortify) and vulnerability mitigation Certifications - Sec+, CySA, CASP, CISSP., Security+. TS/SCI and CI Poly. L3Harris Technologies is proud to be an Equal Opportunity Employer. L3Harris is committed to treating all employees and applicants for employment with respect and dignity and maintaining a workplace that is free from unlawful discrimination. All applicants will be considered for employment without regard to race, color, religion, age, national origin, ancestry, ethnicity, gender (including pregnancy, childbirth, breastfeeding or other related medical conditions), gender identity, gender expression, sexual orientation, marital status, veteran status, disability, genetic information, citizenship status, characteristic or membership in any other group protected by federal, state or local laws. L3Harris maintains a drug-free workplace and performs pre-employment substance abuse testing and background checks, where permitted by law. Please be aware many of our positions require the ability to obtain a security clearance. Security clearances may only be granted to U.S. citizens. In addition, applicants who accept a conditional offer of employment may be subject to government security investigation(s) and must meet eligibility requirements for access to classified information. By submitting your resume for this position, you understand and agree that L3Harris Technologies may share your resume, as well as any other related personal information or documentation you provide, with its subsidiaries and affiliated companies for the purpose of considering you for other available positions. L3Harris Technologies is an E-Verify Employer. Please click here for the E-Verify Poster in English or Spanish. For information regarding your Right To Work, please click here for English or Spanish.
Please note, this position is designated as flexible, which means the selected candidate may be required to report to the assigned office in Greensboro, NC at least part of the time each week. Technical Summary: The Director, Systems Administration (Epic Tapestry UM/Referrals) will help shape the future state of utilization management through workflow modernization, automation, interoperability, and emerging technologies, including the responsible application of artificial intelligence and advanced analytics. This leader will champion enterprise-wide standardization efforts while balancing regional and operational needs, ensuring solutions align with Kaiser Permanente's integrated care delivery model and long-term digital transformation strategy. This includes overseeing and providing guidance to the team designing, building, and optimizing UM and referral workflows (Internal/External) across multiple markets, as well as configuration of RTP, CER, LQL, ASA, EAP/EDP, system definitions, routing rules, workqueues, templates, Service Auth (AUG/AUT), Unified Authorization logic, and DME/Post-Acute workflows. Job Summary: This Director level employee is primarily responsible for overseeing the monitoring and management of all enterprise systems, managing support for all enterprise systems, and managing and facilitating the implementation of planned hardware and software changes. Essential Responsibilities: Directs the operation of multiple units and/or departments by identifying customer and operational needs; analyzing resources, costs, and forecasts and incorporating them into business plans; gaining cross-functional support for business plans and priorities; translating business strategy into actionable business requirements; obtaining and distributing resources; setting standards and measuring progress; removing obstacles that impact performance; guiding performance and developing contingency plans accordingly; and ensuring products and/or services meet customer requirements and expectations while aligning with organizational strategies. Demonstrates continuous learning and maintains a highly skilled and engaged workforce by aligning resource plans with business objectives; overseeing the recruitment, selection, and development of talent; motivating teams; preparing individuals for growth opportunities and advancement; staying current with industry trends, benchmarks, and best practices; providing guidance when difficult decisions need to be made; and ensuring performance management guidelines and expectations drive business objectives and results. Directs the management and monitoring of stability, availability, and performance of enterprise systems and systems in one or more additional IT domains (e.g., systems, applications, network, databases, storage, security). Directs team in providing all levels of support for all enterprise systems by overseeing the diagnosis, troubleshooting, and resolution of complex incidents to minimize system issues. Builds a network of partnerships with technical and project teams to resolve system problems and application-specific issues. Ensures adherence to and provides thought leadership for the modification of change management processes. Provides overall direction for the implementation of planned hardware and software changes into production environments. Oversees application-oriented administration and technical support for production and non- production environments Directs the coordination of timelines to ensure the delivery of appropriate, sustainable, and prompt solutions. Oversees the maintenance, modification, and documentation of complex and advanced applications. Oversees the development of guidelines to prevent and/or resolve recurring problems. Develops and improves programs to prioritize incident resolution. Oversees system configuration. Oversees the evaluation of new application packages and identification of anticipated systems requirements for planning purposes. Oversees communication with product users and suppliers to share information, identify opportunities, resolve problems, prioritize customer requirements, and maintain continuous improvement through customer feedback. Oversees the analysis of the impact of process or technical tool changes on existing processes, tools, and interfaces. Directs the installation, upgrade, or decommissioning of designated systems, products, and infrastructure. Directs complex performance tuning and optimization activities. Oversees user accounts, network or system rights, and access to systems and equipment, and updates policies, as necessary. Directs disaster recovery planning, testing, support, and activation activities. Directs the development of requirements, selection of vendors, and installation of systems. Minimum Qualifications: Minimum four (4) years supervisory experience. Minimum two (2) years managing operating budgets and/or project financials. Bachelors degree in Computer Science, Engineering, Social Science, Education, Business, Health Care or related field and Minimum eight (8) years working in IT or operations. Additional equivalent work experience may be substituted for the degree requirement.
07/16/2026
Full time
Please note, this position is designated as flexible, which means the selected candidate may be required to report to the assigned office in Greensboro, NC at least part of the time each week. Technical Summary: The Director, Systems Administration (Epic Tapestry UM/Referrals) will help shape the future state of utilization management through workflow modernization, automation, interoperability, and emerging technologies, including the responsible application of artificial intelligence and advanced analytics. This leader will champion enterprise-wide standardization efforts while balancing regional and operational needs, ensuring solutions align with Kaiser Permanente's integrated care delivery model and long-term digital transformation strategy. This includes overseeing and providing guidance to the team designing, building, and optimizing UM and referral workflows (Internal/External) across multiple markets, as well as configuration of RTP, CER, LQL, ASA, EAP/EDP, system definitions, routing rules, workqueues, templates, Service Auth (AUG/AUT), Unified Authorization logic, and DME/Post-Acute workflows. Job Summary: This Director level employee is primarily responsible for overseeing the monitoring and management of all enterprise systems, managing support for all enterprise systems, and managing and facilitating the implementation of planned hardware and software changes. Essential Responsibilities: Directs the operation of multiple units and/or departments by identifying customer and operational needs; analyzing resources, costs, and forecasts and incorporating them into business plans; gaining cross-functional support for business plans and priorities; translating business strategy into actionable business requirements; obtaining and distributing resources; setting standards and measuring progress; removing obstacles that impact performance; guiding performance and developing contingency plans accordingly; and ensuring products and/or services meet customer requirements and expectations while aligning with organizational strategies. Demonstrates continuous learning and maintains a highly skilled and engaged workforce by aligning resource plans with business objectives; overseeing the recruitment, selection, and development of talent; motivating teams; preparing individuals for growth opportunities and advancement; staying current with industry trends, benchmarks, and best practices; providing guidance when difficult decisions need to be made; and ensuring performance management guidelines and expectations drive business objectives and results. Directs the management and monitoring of stability, availability, and performance of enterprise systems and systems in one or more additional IT domains (e.g., systems, applications, network, databases, storage, security). Directs team in providing all levels of support for all enterprise systems by overseeing the diagnosis, troubleshooting, and resolution of complex incidents to minimize system issues. Builds a network of partnerships with technical and project teams to resolve system problems and application-specific issues. Ensures adherence to and provides thought leadership for the modification of change management processes. Provides overall direction for the implementation of planned hardware and software changes into production environments. Oversees application-oriented administration and technical support for production and non- production environments Directs the coordination of timelines to ensure the delivery of appropriate, sustainable, and prompt solutions. Oversees the maintenance, modification, and documentation of complex and advanced applications. Oversees the development of guidelines to prevent and/or resolve recurring problems. Develops and improves programs to prioritize incident resolution. Oversees system configuration. Oversees the evaluation of new application packages and identification of anticipated systems requirements for planning purposes. Oversees communication with product users and suppliers to share information, identify opportunities, resolve problems, prioritize customer requirements, and maintain continuous improvement through customer feedback. Oversees the analysis of the impact of process or technical tool changes on existing processes, tools, and interfaces. Directs the installation, upgrade, or decommissioning of designated systems, products, and infrastructure. Directs complex performance tuning and optimization activities. Oversees user accounts, network or system rights, and access to systems and equipment, and updates policies, as necessary. Directs disaster recovery planning, testing, support, and activation activities. Directs the development of requirements, selection of vendors, and installation of systems. Minimum Qualifications: Minimum four (4) years supervisory experience. Minimum two (2) years managing operating budgets and/or project financials. Bachelors degree in Computer Science, Engineering, Social Science, Education, Business, Health Care or related field and Minimum eight (8) years working in IT or operations. Additional equivalent work experience may be substituted for the degree requirement.
